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xSeries 335 Type 8676, Type 8830: Hardware

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3. 1 1 2 2 3 3 AEM LATAS BA 4 Appendix B Related service information 133 2 IBM 33F8354 Een 100 212F 3 CD ROM DVD FERIE RRB NS a RES SRA eke ALETA RAR PORES LERHE Aza A REBT APASARH 3A 3B
4. xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide 2 A 4 dE TIBM 33F8354 100 C
5. 134 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide 4 A 218 kg 37 34 gt 32 kg 7055 255 kg 121 2 85 Ea 5 lp TS Be eee ee TAR MADE MEME Appendix B Related service information 135 W I DF 8 A RANE didi 9 82kg 180 gt 82 kg 180 13
6. ir 1 1 2 2 3 3 4 4 5 ER BO ER AE AA 2 A IBM 33F8354 ne FI BE An AAA gt do KEREN SRE AFS SALA E 3k WRB 100 212 F 138 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide 3 PES HS Ea PARIS ER O E AR SP R ER CD ROM gt DVD ara gt XA o
7. A EH MA ARH Class 3A Class 3B PIRES AA E ATR GHD EE TREA ARRE HMR gt 18 37 gt 32 70 5 gt 55 121 2 ER 5 AA 20 I u 11 Appendix B Related service information 139 10 A 82 AT 180 5 694 o MA TIRAR LS gt gt 82 A 180 85 140 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Important Toutes les consignes Attention et Danger indiqu es dans la bibliotheque IBM documentation sont pr c d es d un num ro Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la pr sente section Par exemple si une consigne de type Attention est pr c d e du chiffre 1 ses traductions sont galement pr c d es du chiffre 1 dans la pr sente section Prenez connaissance de toutes les consignes d
8. Appendix B Related service information 151 4 A 18Kg 32Kg 55Kg 5 A AA 2 10 e 152 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Duh Bt 10 N Er A 82 Kg Appendix B Related service information 153 Server Library U LS FA L AS 4U22 M2 IJS OL HSE AS FO SS AS AVEDO EM HAS HAO 9 32 9d aree Ye Tote A ASE a HS 301 F0 280201 HS 1
9. Complete the following steps to change the position of the password override jumper 1 Review Safety information on page 123 2 Turn off the server and peripheral devices and disconnect all power cords and external cables then remove the cover See Removing the cover and bezel on page 46 3 Change the position of the jumper on J28 to bypass the power on password check After you reconnect the cables and turn on the server you can start the Configuration Setup Utility program and change the power on password 4 Connect the server to a keyboard monitor and mouse then connect it to a power source 5 Turn on the server You can now start the Configuration Setup Utility program and either delete the old password or set a new power on password Administrator password Select this choice to set an administrator password The administrator password provides access to all choices on the Configuration Setup Utility main menu You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user You can use any combination of up to seven characters A Z a z and 0 9 for your administrator password Keep a record of your password in a secure place The administrator password is available only if an optional IBM Remote Supervisor Adapter is installed in your server Attention I
10. aa 0 D SS SIT 3 SOLLE DE a oo 42 o8 SERRE 9020202020002020 Ju pe De Do E I Jo 00 000500 00 00 00 00 0010 P IN OUT ISM T PIE a E ba 18 SERRE a 020720072003 OO p re o SO 9 2 Il 1 PE pe o o EISEN p OUT ISM 0 0 D 1 Ch er E 2000200000 9 LSS EG LOOK p TT Orr TIT Po 93 SERRE RS 485 on Remote Supervisor Adapter ISM ASM link cable ASM interconnect module Video Mouse Keyboard You can add up to 23 more servers to the network by installing a Remote Supervisor adapter in the 24th server creating a second ASM bus The following Chapter 4 Customer replaceable units 67 illustration shows an ASM interconnect network with 46 servers 4 E OL IGGOGOGOGOGGOOGGGOGGGO f RLL P ce E Do A TRES OOO ORORO Em gt Mo U dom OSOS 0 080 00 Med E Poa SERRE OO O0 OO 0 O 0 0 07 EE a EN ASM bus 25 E
11. Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Wss S I AM SA ARE SONNO Lea atentamente todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n Online support You can download the most current diagnostic BIOS flash and device driver files from http www ibm com pc support on the World Wide Web O Copyright IBM Corp 2002 iii iv xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Contents About this manual Important safety information Online support Chapter 1 General information Related publications Notices and statements used ir in this book Features and specifications Server controls LEDs and power Front view Rear view p Server power features Chapter 2 Configuration Using the Configuration Setup Utility program Starting the Configuration Setup Utility program Configuration Setup Utility menu choices Using the ServerGuide Setup and Installation CD ServerGuide features eo a Setup and configuration overview Syste
12. as SEP A PUES CHA SA FE zo 36 al OI KI cole 20 USUC CES FAHAS EE old SAN sE uo B83 FAHU Sst ES AS AOA BTS oD Hol LEA BES SAIS gt 18 kg 37 Ibs gt 32 kg 70 5 lbs gt 55 kg 121 2 lbs Fo JAE WE SAMOA EU Scly Ale du 5 Ho ZS GE IRO 0 Appendix B Related service information 155 XI SO 82 kg 180 Ibs 0 de SAS SU 07 gt 82 kg 180 Ibs 156 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Importante Todas las declaraciones de precauci n de esta IBM documentation empiezan con un n mero Dicho n mero se emplea para establecer una referencia cruzada de una declaraci n de precauci n o peligro en ingl s con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secci n Por ejemplo si una declaraci n de peligro empieza con el n mero 1 las traducciones de esta declaraci n de precauci n aparecen en esta secci n bajo Declaraci n 1 Lea atentamente todas las declaraciones de precauci n y peligro antes de llevar a cabo cualquier operaci n Declaraci n 1 PELIGRO La corriente el ctrica de los cables telef nicos de alimentaci n y de comunicaciones es perjudicial Para evitar una descarga el ctrica e No conecte ni desconecte ning n cable ni realice las operaciones de instalaciin mantenimiento o reconfiguraciin de
13. System on page 116 Note See to determine which components should be replaced by a field service technician General problems Symptom FRU action Problems such as broken cover locks or indicator LEDs not working Broken CRU FRU System on page 116 Note See to determine which components should be replaced by a field service technician Intermittent problems Symptom A problem occurs only occasionally and is difficult to detect FRU action 1 Verify that All cables and cords are connected securely to the rear of the server and attached options When the server is turned on air is flowing from the rear of the server at the fan grill If there is no airflow the fan is not working This causes the server to overheat and shut down Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly 2 Check the system error log System on page 116 Note See to determine which components should be replaced by a field service technician Keyboard mouse or pointing device problems Symptom FRU action All or some keys on the keyboard do not work The mouse or pointing device does not work 1 Verify that The keyboard cable is securely connected to the system and the keyboard and mouse cables are n
14. Note See System on page 116 to determine which components should be replaced by a field service technician Message Action DASD Over recommended Temperature sensor x level warning DASD bay x had over temperature condition Ensure that the system is being properly cooled see reliability considerations on page 39 DASD under recommended temperature sensor x level warning direct access storage device bay x had under temperature condition Ambient temperature must be within normal operating specifications see Features and specifications on page 2 DASD Over Temperature level critical sensor for DASD1 reported temperature over recommended range Ensure system is being properly cooled see System reliability considerations on page 39 Power supply x Temperature Fault level critical power supply x had over temperature condition 1 Ensure system is being properly cooled see System reliability considerations on page 39 2 Replace power supply x System board is over recommended temperature level warning system board is over recommended temperature 1 Ensure system is being properly cooled see System reliability considerations on page 39 2 Replace the system board System board is under recommended temperature level warning system board is under recommended temperature e Ambient temperature must be within normal operating speci
15. O Copyright IBM Corp 2002 115 System Index 116 ANouh WD W NN NO a aa de ast D YO un amp D Note Field replaceable units FRUs should be serviced only by qualified field service technicians Customer replacement units can be replaced by the customer System xSeries 335 Type 8676 and Type 8830 Models 41X 42X 61X 62X Cover top all models Fan DASD all models Power supply 331W models 41X 42X 61X 62X Retention module heatsink all models Hot swap SCSI backplane all models Operator information card all models Filler bezel all models Bezel hot swap trim all models Bezel non hot swap trim all models 40GB IDE drive 7200 RPM models 42X 62X USB tray all models Diskette drive 12 7 3 MODE all models CD ROM drive 24X primary all models CD ROM drive 24X all models Bracket CD ROM drive diskette drive all models Interposer card all models Fan microprocessor all models Baffle all models System board all models Memory 256 PC2100 ECC all models VRM card 9 0 1U 13A all models Microprocessor 400 2 0 0K models 41X 42X Microprocessor 400 2 4 0K models 61X 62X Heatsink all models Battery 3 0V all models Fan assembly duct 40x20 all models Tool less rail kit 1U all models Service label all models Nameplate server xSeries all models Chassis all models Rail kit non hot swap hard disk drive
16. Chinese Class A warning statement A Japanese Voluntary Control Council for Interference VCCI statement VCCI ii Appendix C Notices 165 166 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Part Number 48P9908 1P P N 4899908
17. Connexion D connexion 1 Mettez les unit s hors tension 1 Mettez les unit s hors tension 2 Commencez par brancher tous les 2 D branchez les cordons d alimentation cordons sur les unit s des prises 3 Branchez les c bles d interface sur des 3 D branchez les c bles d interface des connecteurs connecteurs 4 Branchez les cordons d alimentation sur 4 D branchez tous les c bles des unit s des prises 5 Mettez les unit s sous tension Appendix B Related service information 141 A Notice n 2 ATTENTION Remplacez la pile au lithium usag e par une pile de r f rence identique exclusivement voir la r f rence IBM ou par une pile quivalente recommand e par le fabricant Si votre syst me est dot d un module contenant une pile au lithium vous devez le remplacer uniquement par un module identique produit par le m me fabricant La pile contient du lithium et pr sente donc un risque d explosion en cas de mauvaise manipulation ou utilisation Ne la jetez pas l eau Ne l exposez pas une temp rature sup rieure 100 C e Ne cherchez pas la r parer ou la d monter Pour la mise au rebut reportez vous la r glementation en vigueur A Notice n 3 ATTENTION Si des produits laser sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des inf
18. ce e el Complete the following steps to install DIMMs 1 Read Safety information on page 123 and Installation guidelines on page 39 2 Turn off the server and all attached peripheral devices Disconnect all power cords then disconnect all external signal cables from the server 3 Remove the server from the rack then remove the server cover see Removing the cover and bezel on page 46 Attention Avoid touching the components and gold edge connectors on the DIMMs Ensure that the DIMMs are completely and correctly seated in the slots Incomplete insertion might cause damage to the system board or to the DIMMS e When you handle static sensitive devices take precautions to avoid damage from static electricity For information about handling these devices see Handling electrostatic discharge sensitive devices on page 126 To avoid breaking the retaining clips or damaging the DIMM slots handle the clips gently Do not force the DIMM into the slot 4 Touch the static protective package containing the DIMM to any unpainted metal surface on the server Then remove the DIMM from the package 54 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide 5 6 7 Install the DIMM in the slot Open the retention latches and insert the DIMM straight into the slot pressing down on both corners of the DIMM at the same time The side of t
19. 136 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide 11 Li OF A Appendix B Related service information 137 zi qui y y Server Library ATER ARAA PA EIN ER 1 RAE e ER BARF 1 i BRAA E Io HAA EN ASTRA re EE EEEE EREN
20. HD hard disk drive activity LED System error LED When this LED is lit it indicates that a system error has occurred system error LED is also on the rear of the server An LED on the Light Path Diagnostics panel on the system board is also lit to help isolate the error Information LED When this LED is lit it indicates that a noncritical event has occurred and is identified in the error log LOC location LED Use this blue LED to visually locate the server if it is in a location with numerous other servers You can use IBM Director to light this LED remotely HD hard disk drive activity LED When this LED is lit it indicates that either of the hard disk drives is in use Select button Press this button to select this server to use the monitor keyboard and pointing device in a C2T chain Select LED When this LED is lit it indicates that this server is using the monitor keyboard and pointing device in a C2T chain If the server is not part of a C2T chain this LED remains lit A select LED is also on the rear of the server The following illustration shows the connectors and LEDs on the rear of the server Chapter 1 General information 5 Link LEDs Power cord System error LED Select LED 1 Ethernet 2 connector connector E oo a E bat SLA a D Pp DI Do AIR C2T IN C2T OUT USB 3 connector
21. on page 116 to determine which components should be replaced by a field service technician Microprocessor problems Symptom FRU action The server emits a continuous tone during POST The startup boot microprocessor is not working properly 1 Verify that the startup microprocessor is seated properly 2 Startup microprocessor Note See System on page 116 to determine which components should be replaced by a field service technician Monitor problems Symptom FRU action Testing the monitor See the information that comes with the monitor for adjusting and testing instructions Some IBM monitors have their own self tests Chapter 6 Symptom to FRU index 95 System on page 116 Note See to determine which components should be replaced by a field service technician Monitor problems Symptom FRU action The screen is blank 1 Verify that The server power cord is plugged into the server and a working electrical outlet e The monitor cables are connected properly The monitor is turned on and the Brightness and Contrast controls are adjusted correctly If the servers are C2T chained together verify that The C2T chain cables are securely connected to the servers The C2T breakout cable is connected properly A server that is turned on is selected Important In some memory configurations the 3 3 3
22. 10 Hinweis 10 A ACHTUNG Keine Gegenst nde die mehr als 82 kg wiegen auf Rack Einheiten ablegen xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Importante Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione Ad esempio se un avviso di attenzione inizia con il numero 1 la relativa versione tradotta presente in questa sezione con la stessa numerazione Prima di eseguire una qualsiasi istruzione accertarsi di leggere tutti gli avvisi di attenzione e di pericolo Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare il pericolo di scosse elettriche e Non collegare o scollegare i cavi non effettuare l installazione la manutenzione o la riconfigurazione di questo prodotto durante i temporali Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza Collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza e Quando possibile collegare o scollegare i cavi di segnale con una sola mano e Non accendere qualsiasi apparecchiatur
23. 4 Lift the cover release latch The cover slides to the rear approximately 13 mm 0 5 inch Captive screws Bezel retention retention tabs Retention USB option tray 5 Slide the cover back and lift the cover off the server Attention To ensure adequate cooling and airflow replace the cover before turning on the server Do not operate the server with the cover removed 6 Press in on the USB option tray below hard disk drive bay 1 to release it and slide the tray out until it stops then press the retention clip at the bottom rear of the tray and remove the tray from the server Note You only need to remove the USB option tray and the bezel if you are installing a non hot swap hard disk drive It is not necessary if you are installing other options in the server 7 Press on the bezel retention tabs on the top right side and bottom of the server and pull the bezel directly away from the server To reinstall the cover and bezel see Installing the cover and bezel on page 62 46 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Working with adapters This section describes how to install an adapter in the server Before you continue with the adapter installation procedures review Adapter considerations Adapter considerations Read the documentation that comes with your operating system Locate the documentation that comes with the adapter and follow those
24. Chapter 3 Diagnostics 37 Table 7 NDIS Windows driver teaming messages for the Ethernet controller continuea Event ID Type Description 13 Informational Explanation Team nn Secondary adapter has rejoined the Team Action None 14 Informational Explanation Team nn Secondary adapter link is up Action None 15 Error Explanation Team nn The last adapter has lost its link Network connection has been lost Action Shut down the server and replace the adapters then restart the server to reestablish the connection 16 Informational Explanation Team nn An adapter has reestablished the link Network connection has been restored Action None 17 Informational Explanation Team nn Preferred primary adapter has been detected Action None 18 Informational Explanation Team nn Preferred secondary adapter has been detected Action None 19 Informational Explanation Team nn Preferred primary adapter took over Action None 20 Informational Explanation Team nn Preferred secondary adapter took over Action None 21 Warning Explanation Team nn Primary adapter does not sense any probes Possible reason partitioned Team Action Make sure the cables of the adapter team are connected to the same LAN segment Reconfigure the team if necessary 38 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Chapter 4 Customer
25. Integrated RAID controller on server 4xxx thru 5xxx Code DRAM error Install download jumpers flash latest level BIOS code and firmware for controller then remove jumpers ServeRAID controller 6xxx Cache DRAM error ServeRAID 4H only Reseat daughter card Install download jumpers flash latest level BIOS code and firmware for controller then remove jumpers ServeRAID controller 7xxx thru 8xxx Host local PCI bus interface error Flash latest level of BIOS code and firmware for controller If ServeRAID 4x controller replace controller If ServeRAID 5i controller integrated RAID controller on the server Chapter 6 Symptom to FRU index 105 System on page 116 Error code symptom FRU action Note See to determine which components should be replaced by a field service technician 9003 1 Flash latest level of BIOS code and firmware for controller 2 Confirm that this controller is a supported option for this system 3 ServeRAlD controller 4 Integrated RAID controller on the server 9xxx thru BZxx SCSI bus error caused by cables 1 Follow indications at POST ISPR error procedures termination defective drives etc Z refers to the specific Follow those instructions before continuing with the channel or channels that cause the error next steps listed in this index 2 SCSI cable 3 SCSI backplane 4 5 Hard disk
26. Note Use one of the following methods to obtain a BIOS flash diskette Use the ServerGuide program to make a BIOS flash diskette Download a BIOS flash diskette from the World Wide Web at http www ibm com pc support Chapter 3 Diagnostics 29 Contact your IBM service representative The flash memory of the server consists of a primary page and a backup page The J38 jumper controls which page is used to start the server If the BIOS code in the primary page is damaged you can use the backup page to start the server then start the BIOS flash diskette to restore the BIOS code to the primary page Complete the following steps to recover the BIOS code 1 Turn off the server and peripheral devices and disconnect all power cords and external cables then remove the cover 2 Locate jumper J38 flash ROM page swap on the system board Es i Flash ROM jumper J38 0 gl FE a o oo o 0 SE 3 Move the jumper to pins 2 and 3 to enable BIOS recovery mode 4 Reconnect all external cables and power cords and turn on the peripheral devices 5 Insert the BIOS flash diskette into the diskette drive and restart the server The system begins the power on self test POST 6 The Flash Update Utility program displays the Flash Update Menu Select 1
27. he diagnostic programs on page 24 104 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide ServeRAID error codes In the following error codes x can be any number or letter Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 1xxx Microcode checksum error 1 ServeRAID controller 2xxx Code DRAM error 1 Install download jumpers flash latest level BIOS and firmware for controller Remove jumpers ServeRAID controller 3000 31XX Code DRAM error Install download jumpers flash latest level BIOS and firmware for controller Remove jumpers ServeRAID controller 3200 Code DRAM error Install download jumpers flash latest level BIOS code and firmware for controller Remove jumpers ServeRAID controller 3300 ServeRAID 5i only Install ServeRAID 5i controller in an extended PCI expansion slot See the documentation that came with the server for more information 3E20 ServeRAID 5i only po Remove the ServeRAID 5i controller from its slot and install it in the proper PCI option slot Verify that the ServeRAID 5i controller is supported in this server ServeRAID 5i controller System board 3E2x DN Reseat the ServeRAID controller Flash latest level of BIOS code and firmware for controller ServeRAID 5i controller
28. 100BASE TX or 1000BASE T and automatically operate at that rate in full duplex mode or half duplex mode as appropriate For information about configuring your Ethernet controllers see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with your server For updated information about configuring your Ethernet controllers go to the IBM Support Web site at http www ibm com pc support and navigate to the area for your server machine type From this area you can download documentation the most current device drivers for your server and software that supports advanced networking functions After downloading run the downloaded program launch exe The Ethernet controllers support optional modes such as teaming priority packets load balancing fault tolerance and virtual LANs which provide higher performance security and throughput for your server These modes apply to the integrated Ethernet controllers and to the controllers on supported Ethernet adapters Chapter 2 Configuration 19 Updating the integrated system management firmware To update the integrated system management firmware for the integrated system management processor ISMP download the Integrated System Management Firmware Update Utility program for your server from the IBM Support Web site at http www ibm com pc support Run the Integrated System Management Firmware Update Utility to create a diskette to use to update the firmware The diskette upda
29. 116 117 118 121 121 121 121 122 122 123 123 123 124 125 126 127 127 127 161 161 162 162 163 163 163 164 164 164 164 165 165 165 vii viii xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Chapter 1 General information The IBM server xSeries 335 server Type 8676 and Type 8830 is a 1 U high rack model server for high volume network transaction processing This high performance symmetric multiprocessing SMP server is ideally suited for networking environments that require superior microprocessor performance input output I O flexibility and high manageability Performance ease of use reliability and expansion capabilities were key considerations in the design of your server These design features make it possible for you to customize the system hardware to meet your needs today and provide flexible expansion capabilities for the future If you have access to the Internet you can obtain up to date information about your server and other IBM server products at http www ibm com eserver xseries on the World Wide Web The latest version of this publication is available from the IBM Web site Go to http www ibm com and click Support amp downloads In the Technical support keyword search field type 8676 or 8830 and click Go A list of publications for your server is displayed Note The
30. 222 GG OI ee y OFFRO san ee QE D OR SS ASA SE 24 GI le IA y CERO EE O NA 509009099 090909905 D o esse same ne near o OROROORO OnO OnO O lo 0506050600 050 23 E LA AS E RSS i a Ce De SEE OUT ISM ao as ee ui A ea SS First ASM bus o AN DE CE OLII Do O OO 080080808000 of 0000000000 OLE E oh GOOOOOGOOOGOOOGOOOGOOO 98000 ME RARO N ISM 2088992000083 U E CRIS rp Complete the following steps to cable an ASM interconnect network 1 Follow the instructions for cabling a C2T chain 2 Connect an ASM interconnect module which comes with the Remote Supervisor Adapter to the RS 485 connector on the Remote Supervisor Adapter in the first server If the network contains more than 23 servers do the same on the 24th server 3 Connect an ASM link cable which comes with the Remote Supervisor Adapter from the ASM interconnect module to the ISM connector in the first computer Insert a terminator into the second connector on the ASM interconnect module If the network contains more than 23 servers do the same on the 24th server Updating the server configuration When you start the server for the first time after you add or remove an inter
31. Ensure that the thermal material is still on the bottom of the heat sink and position the heat sink on top of the microprocessor Press firmly on the captive screws and tighten them alternating between screws until they are tight Do not overtighten the screws by using excessive force Heat sink Heat sink retaining module 9 If you have other options to install install them now Otherwise continue with Completing the installation on page 62 Replacing a fan assembly The server comes with five replaceable fans Attention If a fan fails replace it within 48 hours to help ensure adequate cooling Chapter 4 Customer replaceable units 59 Complete the following steps to replace the fan assembly Use this procedure to replace any fan in the server Note dl 2 Read Safety information on page 123 and installation guidelines on page 39 Turn off the server and all attached peripheral devices Disconnect all power cords then disconnect all external signal cables from the server Remove the server from the rack then remove the server cover see Removing the cover and bezel on page 46 Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For information about handling these devices see Handling electrostatic discharge sensitive devices on page 126 Determine which fan to replace by checking the LED at each fan a lit
32. The appropriate or expected number of parameters was not entered in a command Action Check the parameters required for the given command If the problem remains contact the network supplier Duplicate slot numbers detected Explanation An attempt has been made to bind the same slot number more than once Action Check the slot numbers entered during the bind Adapter slot numbers must be valid and unique If the problem remains contact the network supplier Chapter 3 Diagnostics 33 Table 5 NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller continued Message Description XXX is not supported for AFT team Explanation A bind command has been issued for adapters not supported by AFT NLM Action Make sure that you attempt to bind only adapters supported by AFT NLM Primary and Secondary adapters do not match AFT group is not created Explanation A bind command was entered for an adapter team that is a combination of system and client adapters An AFT team must be a grouping of the same classification of adapter Action Verify that all the adapters bound in a team are of the same classification Requested number of Secondary cards are not found Explanation The number of adapters specified in the bind command could not be located Action Verify the numbers and slot locations of the adapters to be bound If the problem remains contact th
33. Update POST BIOS 7 When prompted as to whether you want to save the current code to a diskette press N 8 When prompted to choose a language select a language from 0 to 7 and press Enter to accept your choice 9 Attention Do notrestart the server at this time Remove the flash diskette from the diskette drive 10 Turn off the server 11 Move the jumper on J38 to pins 1 and 2 to return to normal startup mode 12 Replace the cover and restart the server The system should start up normally 30 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Power checkout Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition A general procedure for troubleshooting power problems is as follows 1 Turn off the server and disconnect all ac power cords 2 Check for loose cables in the power subsystem Also check for short circuits for example if there is a loose screw causing a short circuit on a circuit board 3 Remove adapters and disconnect the cables and power connectors to all internal and external devices until the server is at the minimum configuration required to start the server see Minimum operating requirements on page BE 4 Reconnect all ac power cords and turn on the server If the server starts up
34. Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product Avoid contact with other people Wear a grounded wrist strap against your skin to eliminate static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those in the following list to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers 126 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Grounding requirements Electrical grounding of the computer is required for
35. any unpainted metal surface on the server then remove the microprocessor from the package b Position the microprocessor over the microprocessor socket as shown in the following illustration Carefully press the microprocessor into the socket Attention To avoid bending the pins on the microprocessor do not use excessive force when pressing it into the socket Microprocessor Microprocessor orientation indicator Microprocessor connector Microprocessor release lever 58 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note The microprocessor release lever is on the side of the socket that faces the rear of the server 7 Close the microprocessor release lever to secure the microprocessor Attention Do not disturb or contaminate the thermal material on the bottom of the new heat sink Doing so damages its heat conducting capability and exposes the new microprocessor to overheating If you need to remove the heat sink after installing it note that the thermal material may have formed a strong bond between the heat sink and the microprocessor Do not force the heat sink and microprocessor apart doing so can damage the microprocessor pins Loosening one captive screw fully before loosening the other captive screw helps break the bond between the components without damaging them 8 Remove the heat sink from its package and remove the cover from the bottom of the heat sink
36. connector connector IN OUT Ethernet 1 connector Serial connector Power LED ISM connector JUL I nr Power cord connector Connect the power cord to this connector System error LED When this LED is lit it indicates that a system error has occurred An LED on the Light Path Diagnostics panel on the system board is also lit to help isolate the error system error LED is also on the front of the server Select LED When this LED is lit it indicates that this server is using the monitor keyboard and pointing device in a C2T chain If the server is not part of a C2T chain this LED remains lit A select LED is also on the front of the server Tx Rx LEDs These LEDs are on the dual Ethernet connector When the up arrow or down arrow LED is lit it indicates that there is activity between the server and the network attached through the upper or lower connector Ethernet connectors Use these connectors to connect the server to a network USB connector Connect a USB device to this connector ISM connector Use this connector to connect the server to an optional Remote Supervisor Adapter Power LED When this LED is lit it indicates that ac and dc power are present in the server When this LED is flashing it indicates that the server is in Standby mode When this LED is off ac power is not present or the power supply or the LED itself has failed A power LED is also on the front of the server Note If this LED is off it d
37. instructions in addition to the instructions in this chapter If you need to change switch settings or jumper settings on the adapter follow the instructions that come with the adapter The server comes with two 64 bit 100 MHz peripheral component interconnect extended PCI X adapter expansion slots on the system board The server is designed specifically for PCI X adapter support but it also supports PCI adapters The expansion slots support both 32 bit and 64 bit adapters You can install half length adapters in slot 1 You can install full length adapters in slot 2 The server supports 3 3 V and universal PCI and PCI X adapters it does not support 5 0 V only adapters PCI X slot 2 and the integrated SCSI controller are on PCI X bus A bus 0 The integrated Ethernet controllers are on PCI X bus B bus 1 The integrated video controller is on PCI bus C bus 2 PCI X slot 1 is switchable between PCI X bus B and PCI bus C Note If no jumper is installed on jumper block J12 the server determines automatically the optimal bus to which to attach PCI X slot 1 If you install a jumper between pins 1 and 2 on J12 PCI X slot 1 is forced to PCI bus C If you install the jumper between pins 2 and 3 on J12 PCI X slot 1 is forced to PCI X bus B If you force slot 1 to bus B and you install an adapter that runs at less than 100 MHz in the slot the integrated Ethernet controllers are forced to run at the slower speed If the PCI PCI X LED
38. or the power supply or the LED itself has failed A power LED is also on the rear of the server Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cord from the electrical outlet Power control button Press this button to turn the server on and off manually Reset button Press this button to reset the server and run the power on self test POST You might have to use a pen or the end of a straightened paper clip to press the button USB connectors Connect USB devices to these connectors Hard disk drive status LEDs When either of these LEDs is lit it indicates that the associated hard disk drive has failed If an optional RAID adapter is installed in the server and the LED flashes slowly one flash per second the drive is being rebuilt If the LED flashes rapidly three flashes per second the controller is identifying the drive 4 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Rear view Diskette drive activity LED When this LED is lit it indicates that the diskette drive is in use Operator information panel The following illustration shows the controls LEDs and connectors on the operator information panel Select LED System error LED Select button Information LED LOC location LED
39. successfully replace adapters and devices one at a time until the problem is isolated If the server does not start up from the minimal configuration replace FRUs of minimal configuration one at a time until the problem is isolated To use this method it is important to know the minimum configuration required for a system to start see page 112 Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the 10 100 1000 Mbps Ethernet controller Ethernet plug wrap test The way the Ethernet controller is tested depends on which operating system you are using see the Ethernet controller device driver README file You can use the Ethernet wrap test to determine if a hardware problem is causing the Ethernet connection to fail To perform the Ethernet wrap test use the wrap plug FRU 60G3981 with the diagnostic tests If this testing method indicates that the hardware is functioning normally but the problem still exists see Network connection problems or inform the network administrator Network connection problems If the Ethernet controller cannot connect to the network check the following conditions e Make sure that the cable is installed correctly The network cable must be securely attached at all connections If the cable is attached but the problem remains try a different cable If you set the Ethernet controller to operate at either 100 Mbps
40. 12C bus error s See SERVPROC and supply DIAGS entries in event log 2 Power supply System board 166 201 004 System Management Failed SCSI backplane 12C bus error s See SERVPROC and System board DIAGS entries in event log ang 166 201 005 System Management Failed 1 DIMMs I2C bus error s See SERVPROC and gt Microbr i DIAGS entries in event log on 3 System board 166 250 000 System Management Failed Reseat 12C cable between the Advanced System Management I2C cable is disconnected Reconnect 12C Adapter in PCI slot 1 J1 and the system board J2 cable between Remote Supervisor Adapter 2 12C cables and system board 3 Advanced System Management adapter 4 System board 166 260 000 System Management Failed 1 Disconnect all server and option power cords from the server Restart ASM Error After restarting ASM wait 30 seconds reconnect and retry communication was lost Unplug and cold boot to reset ASM 2 Reseat the Remote Supervisor Adapter in PCI slots 1 41 3 Remote Supervisor Adapter 166 342 000 System Management Failed Ensure the latest firmware levels for Remote Supervisor ASM adapter BIST indicate failed tests Adapter and BIOS are installed 2 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 3 Remote Supervisor Adapter 90 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshoo
41. 3 System board 1602 Cable for optional service processor adapter not installed Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 1762 Hard disk configuration error gi PUO D ES Hard disk drive Hard disk drive cables Run the Configuration Setup Utility program SCSI backplane System board 178X Fixed disk error PUO Din Hard disk drive cables Run diagnostics Hard disk drive System board 1800 No more hardware interrupt available for PCI adapter on gt Run the Configuration Setup Utility program Failing adapter System board 1801 No more ROM space available for PCI adapter NO a Run the Configuration Setup Utility program Remove adapter then disable BIOS on adapter and run the Configuration Setup Utility program System board 1962 Drive does not contain a valid boot sector oa ron gt Verify that a startable operating system is installed Run diagnostics Hard disk drive SCSI backplane Cable System board 2400 Video controller test failure N Video adapter if installed System board 2462 Video memory configuration error NO a Video adapter if installed System board 102 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field
42. 8 places System board screws 7 places Locator I O port hole screws 6 places Locator pin Remove the six I O port screws at the rear of the server Remove the eight screws securing the two heat sink retention modules to the system board These eight screws also secure the system board to the chassis Remove the seven screws on the system board that secure the system board to the chassis Pull the board carefully out of the server taking special care not to disturb any surrounding components To reinstall the board place it carefully into position and ensure the locator pin engages the locator hole in the system board Reverse steps 5 on page 80 through 12 on page 80 to replace the components that were removed Note When reassembling the components in the server be sure to route all cables carefully so that they are not exposed to undue pressure Chapter 5 Service replaceable units 81 82 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Chapter 6 Symptom to FRU index This index supports xSeries 335 servers Notes 1 Check the configuration before you replace a FRU Configuration problems can cause false errors and symptoms 2 For IBM devices not supported by this index refer to the manual for that device 3 Always start with General checkout on page 21 The symptom to FRU index lists symptoms errors and the possible causes The most lik
43. CD ROM drive test Fe D Ni Rerun the test using another CD ROM CD ROM drive cables CD ROM drive System board 217 198 XXX Could not establish drive parameters DN Check cable and termination SCSI backplane Hard disk drive 217 XXX 000 Failed hard disk drive test Note If RAID is configured the hard disk drive number refers to the RAID logical array Hard disk drive 1 217 XXX 001 Failed hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array Hard disk drive 2 Chapter 6 Symptom to FRU index 91 System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 264 XXX ONN Failed tape drive test 1 Tape cartridge if user executed the Read Write Tape Drive test failure code of xxx 256 2 SCSI or power cable connected to tape drive with SCSI ID nn 3 Tape drive with SCSI ID nn refer to the Help and Service Information appendix of the tape drive s User Guide 4 System board or SCSI controller run SCSI controller diagnostic to determine if the SCSI bus is functioning properly 264 XXX 999 Errors on multiple tape drives see error text for more info See error messages text in the PC Doctor error log for detailed information on each individual tape drive error 301 XXX 000 Failed keyboard test
44. Chapter 4 Customer replaceable units 49 Installing an adapter Complete the following steps to install an adapter 1 Read Safety information on page 123 and Installation guidelines on page 39 Turn off the server and all attached peripheral devices Disconnect all power cords then disconnect all external signal cables from the server Remove the server from the rack then remove the server cover see Removing the cover and bezel on page 46 Determine which PCI X slot you will use for the adapter On the rear panel press the expansion slot clip together to unlock the clip then pull the clip out from the server until it stops It remains loosely attached to the server Pr Expansion slot clip adapter slot 2 Adapter retention bracket Alignment tab clip adapter slot 1 Power cord module Retention clip Attention Avoid touching the components and gold edge connectors on the adapter Ensure that the adapter is completely and correctly seated in the slot Incomplete insertion might cause damage to the system board or to the adapter Remove the expansion slot cover from the slot To gain access to PCI X slot 1 remove the power cord module a Press down on the retention clip at the front of the power cord module and slide the module toward the front of the server until the alignment tab is free of the slot on the side of the server b Lift the power cord module out of the serve
45. Check for proper cabling configuration in systems that use DASD status cables Reconnect all cables removed in step 1 on page 106 Disconnect one drive at a time attached to the channel identified in step 2a then reboot to determine which drive is causing the error Replace SCSI cable Replace SCSI backplane FFFF or other code not listed Chapter 6 Symptom to FRU index 107 1 Place download jumpers on the controller and try to flash the firmware code to the card 2 Isolate between SCSI subsystem and controller by disconnecting all SCSI cables attached to the suspect card and reboot CAUTION Do not press F5 Doing so will change the server s configuration If ISPR code is EF10 after disconnecting cables follow the steps below until the error is eliminated a Identify which channel is causing the error by reconnecting cables one at a time and rebooting until the error returns b Check termination of identified channel in step 2a Note SCSI channel termination details if any appear elsewhere in this publication c Disconnect one drive at a time attached to channel identified in step alana reboot each time to determine which drive is causing the problem d Replace SCSI cable attached to channel identified in step al e Replace backplane attached to channel identified in step Pa 3 If original ISPR code is still present after disconnecting all SCSI cables and rebooting perform the following actions unti
46. Corporation and or IBM Corporation in the United States other countries or both ActionMedia LANDesk MMX Pentium and ProShare are trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Linux is a registered trademark of Linus Torvalds Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 bytes MB stands for approximately 1 000 000 bytes and GB stands for approximately 1 000 000 000 bytes 162 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessibl
47. Customer replaceable units 61 Os Insert the new battery a Tilt the battery so that you can insert it into the socket under the battery clip b As you slide it under the battery clip press the battery down into the socket amp FN FES y e amp amp Reinstall the server cover and connect the cables Turn on the server Start the Configuration Setup Utility program and set configuration parameters e Set the system date and time Set the power on password Reconfigure the server See the section about using the Configuration Setup Utility program in the User s Guide for details Completing the installation This section describes how to complete the installation Installing the cover and bezel Complete the following steps to install the server cover and bezel 1 Position the internal cables so they do not interfere with the cover installation Attention Before sliding the cover forward make sure that all the tabs on both the front and rear of the cover engage the chassis correctly If all the tabs do not engage the chassis correctly it will be very difficult to remove the cover later Position the cover on top of the server and slide it forward Press down on the cover latch The cover slides forward into position Ensure that the cover 62 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Gui
48. DIMM 4 CR32 DIMM 3 CR30 DIMM 2 CR31 DIMM 1 CR 29 System board VRM Microprocessor 1 FR RE CR40 Microprocessor 1 do Fan 5 CR2 VRM CR41 E a AA Microprocessor fan 1 CR19 Microprocessor fan 2 CR20 Microprocessor fan 4 CR44 Microprocessor fan 3 CR43 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide System board option connectors The following illustration shows the connectors on the system board for user installable options 0 EA DIMM 4 J37 4 DIMM 3 J35 DIMM 2 J34 DIMM 1 J32 PCI X slot 1 J1 TT PCI X e slot2 J3 oO imma Remote Supervisor Adapter J2 Microprocessor 2 VRM J42 Battery Microprocessor 2 U121 Microprocessor 1 amp 2 a SE Note The VRM for microprocessor 1 is integrated into the system board Chapter 4 Customer replaceable units 45 Removing the cover and bezel Complete the following steps to remove the server cover and bezel 1 Read Safety information on page 123 and Installation guidelines on page 39 2 Turn off the server and all attached peripheral devices Disconnect all power cords then disconnect all external signal cables from the server 3 Remove the server from the rack
49. Flash ROM E jumper J38 DS AnA TS pp PCYPCIX Light Path E amp jumper J12 Diagnostics panel test SW1 O e o a Password DURE override jumper J28 E FRE ER E E ee EE Note The PCI PCI X jumper J12 is used to manually switch PCI X slot 1 between PCI X bus B and PCI bus C xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide System board external connectors The following illustration shows the external input output connectors on the system board Ethernet port ISM port J30 Serial port J11 dual J33 USB port C2T OUT C2T IN 436 port U46 port U2 J E CTT LIT a ie E E O T O Chapter 4 Customer replaceable units 43 System board LEDs The following illustration shows the light emitting diodes LEDs on the system 44 board Integrated system management processor CR59 I I Light Path o Diagnostics error LEDs Ea Light path diagnostic panel CR82 Microprocessor 2 VRM CR42 Microprocessor 2 E CR27 fi PCI PCI X select CR1
50. all models Riser assembly 3 5V all models Jumper cord all models Connector 48V all models Cable CD ROM drive power all models Cable CD ROM signal all models Cable hard disk drive power fixed 2 drop all models Cable switch and USB all models Cable diskette drive signal all models Cable IDE drive all models Cable hot swap SCSI assembly all models Cable hard disk drive 4 pin power all models Cable hard disk drive backplane to system board all models FRU No 24P0708 00N6991 49P2013 24P0836 32P1932 48P9086 06P6245 24P0720 24P0723 19K1568 32P0580 36L8645 06P5263 33P3231 32P1925 48P9028 24P1118 24P0742 48P9077 09N4306 49P2085 32P1921 32P1923 24P0799 33F8354 24P0892 24P1121 24P0798 33P2205 32P1924 32P1928 25P3359 36L8886 01R1199 24P0867 24P0851 24P0865 24P0853 24P0790 24P0788 24P0786 24P0622 00N6988 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide CRU FRU CRU CRU FRU FRU FRU FRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU FRU CRU CRU CRU CRU CRU CRU CRU CRU CRU CRU FRU FRU CRU CRU CRU CRU CRU CRU CRU CRU CRU FRU CRU FRU Index System xSeries 335 Type 8676 and Type 8830 Models 41X 42X FRU No CRU FRU 61X 62X Miscellaneous parts kit contains CD ROM drive spring rod 1 32P1926 FRU diskette drive spring rod 1 screws 10 PCI card support bracket 1 icon li
51. beep code might sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is set to Enabled its default setting you must restart the server three times to force the system BIOS to reset the CMOS values to the default configuration memory connector or bank of connectors enabled If you have verified these items and the screen remains blank replace a Monitor b Video adapter if installed c System board Only the cursor appears See Undetermined problems on page 112 The monitor works when you turn on the server but goes blank when you start some application programs Verify that The application program is not setting a display mode higher than the capability of the monitor e The primary monitor cable is connected to the C2T device breakout cable You installed the necessary device drivers for the applications If you have verified these items and the screen remains blank replace the monitor The screen is wavy unreadable rolling distorted or has screen jitter If the monitor self tests show the monitor is working properly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monit
52. d passe 82 kg sur les unit s mont es en armoire Appendix B Related service information 143 144 Wichtig Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den bersetzten Versionen dieses Hinweises in diesem Abschnitt Wenn z B ein Sicherheitshinweis mit der Nummer 1 beginnt so erscheint die ubersetzung f r diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1 Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Hinweis 1 VORSICHT Elektrische Spannungen von Netz Telefon und Daten bertragungsleitungen sind gef hrlich Aus Sicherheitsgr nden Bei Gewitter an diesem Ger t keine Kabel anschlieBen oder l sen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchf hren Ger t nur an eine Schutzkontaktsteckdose mit ordnungsgem geerdetem Schutzkontakt anschlieBen Alle angeschlossenen Ger te ebenfalls an Schutzkontaktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en Signalkabel m glichst einh ndig anschlie en oder l sen Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl sse besteht Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem ffnen des Geh uses zu unterbrechen Es sei denn dies ist in
53. den zugeh rigen Installations und Konfigurationsprozeduren anders angegeben e Nur nach den nachfolgend aufgef hrten Anweisungen arbeiten die f r Installation Transport oder ffnen von Geh usen von Personal Computern oder angeschlossenen Einheiten gelten Kabel anschlie en Kabel l sen 1 Alle Ger te ausschalten und Alle Ger te ausschalten Netzstecker ziehen Zuerst Netzstecker von Steckdose l sen 4 2 2 Zuerst alle Kabel an Einheiten 3 4 Signalkabel von AnschluBbuchsen l sen anschlieBen Alle Kabel von Einheiten l sen 3 Signalkabel an AnschluBbuchsen anschlieBen 4 Netzstecker an Steckdose anschlieBen 5 Ger t einschalten xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Hinweis 2 A ACHTUNG Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen Wenn Ihr System ein Modul mit einer Lithium Batterie enth lt ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller Die Batterie enth lt Lithium und kann bei unsachgem er Verwendung Handhabung oder Entsorgung explodieren Die Batterie nicht mit Wasser in Ber hrung bringen e ber 100 C erhitzen reparieren oder zerlegen Die rtlichen Bestimmungen f r die Entsorgung von Sonderm ll beachten Hinweis 3 A ACHTUNG Wenn ein Laserprodukt z B CD ROM Laufwer
54. device is 1 75 inches tall O Copyright IBM Corp 2002 1 Rack Installation Instructions This printed publication contains the instructions to install the server in a rack Depending on your server model additional publications might be included on the IBM xSeries Documentation CD Notices and statements used in this book The caution and danger statements used in this book also appear in the multilingual Safety Book provided on the IBM xSeries Documentation CD Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book The following types of notices and statements are used in this book Note These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situat
55. illustrations in this document might differ slightly from the hardware Related publications This Hardware Maintenance Manual and Troubleshooting Guide is provided in Portable Document Format PDF on the IBM xSeries Documentation CD It contains information to help you solve the problem yourself or to provide helpful information to a service technician In addition to this Hardware Maintenance Manual and Troubleshooting Guide the following xSeries 335 Type 8676 and Type 8830 documentation is provided with your server e User s Guide The User s Guide contains general information about the server e Installation Guide This printed publication contains instructions for setting up your server and basic instructions for installing some options Option Installation Guide This publication is in PDF on the IBM xSeries Documentation CD It contains detailed instructions for installing removing and connecting optional devices that your server supports Safety Book This multilingual publication is provided in PDF on the IBM xSeries Documentation CD It contains translated versions of the caution and danger statements that appear in the documentation for your server Each caution and danger statement has an assigned number which you can use to locate the corresponding statement in your native language 1 Racks are marked in vertical increments of 1 75 inches each Each increment is referred to as a unit or a U A 1 U high
56. interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet controller or the other device For example for NetWare Versions 3 and 4 it is recommended that disk controllers not share interrupts with LAN controllers e Make sure that you are using the most recent device driver available from the World Wide Web Run the network diagnostic program Reseat or replace the adapter Ethernet link status LED does not work Check the following e Make sure that the hub is turned on Check all connections at the Ethernet controller and the hub Use another port on the hub If the hub does not support auto negotiation manually configure the Ethernet controller to match the hub If you manually configured the Duplex mode make sure that you also manually configure the speed Run diagnostics on the LEDs Reseat or replace the adapter Data is incorrect or sporadic Check the following e Make sure that you are using Category 5 or higher cabling when operating the server at 100 Mbps or at 1000 Mbps e Make sure that the cables do not run close to noise inducing sources like fluorescent lights The Ethernet controller stopped working when another adapter was added to the server Check the following e Make sure that the cable is connected to the Ethernet controller Make sure that your PCI system BIOS code is current Reseat the adapter Determine if t
57. on this version of NetWare Explanation The NetWare on the server is not a version supported by AFT Action Load and bind AFT only on supported versions of NetWare currently version 5 1 and above Failed to allocate resources tags Explanation An unknown error has occurred when trying to allocate needed resources for the AFT module Action Check system configuration If the problem remains contact the network supplier Please unload all LAN drivers before Explanation An attempt was made to unload the AFT NLM module before unloading AFT NLM unloading the adapter driver Action Unload the adapter driver before unloading the AFT module 34 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide NDIS 4 0 Windows NT driver messages This section explains the error messages for the NDIS drivers The explanation and recommended action are included with each message Note Although the term adapter is used in these messages the messages might also apply to the integrated Ethernet controller on the system board Table 6 NDIS Windows NT driver messages for the Ethernet controller Error code hex Description 0x00 0x01 Explanation The driver could not register the specified interrupt Action Using the Configuration Setup Utility program make sure that a PCI interrupt is assigned to the Ethernet card and that Ethernet is enabled Explanation One of
58. operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Notice for customers in the State of California WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Safety notices multilingual translations The caution and danger safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German e Italian Japanese Korean Spanish Important All caution and danger statements in this IBM documentation begin with a number This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section For example if a caution statement begins with a number 1 translations for that caution statement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions Statement 1 DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product dur
59. or 1000 Mbps you must use Category 5 or higher cabling Determine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub Check the Ethernet controller LEDs on the rear of the server Chapter 3 Diagnostics 31 The Ethernet link status LED on the rear of the server is lit when the Ethernet controller receives a LINK pulse from the hub If the LED is off there might be a defective connector or cable or a problem with the hub Make sure that you are using the correct device drivers which are supplied with your server Check for operating system specific causes for the problem Make sure that the device drivers on the client and server are using the same protocol Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to 10 100 1000 Mbps Ethernet controller problems that have definite symptoms Table 4 Ethernet troubleshooting chart Ethernet controller problem FRU actions The server stops running when loading device drivers The PCI BIOS interrupt settings are incorrect Check the following Determine if the interrupt IRQ setting assigned to the Ethernet controller is also assigned to another device in the Configuration Setup Utility program Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an
60. recommended temperature DASD LED also on 1 Overheating hard disk drive 2 DASD backplane 3 System board d System over recommended temperature for microprocessor x where x is 1 or 2 CPU LED is also on 1 Microprocessor x 2 System board e System board over recommended temperature System board FAN A fan failed or is operating Check individual fan LEDs slowly 2 Replace respective fan 3 System board DASD The LED located next to 1 Be sure the fans are operating correctly and the airflow is good the drive bay that the failing drive is 2 SCSI backplane installed in is lit Check the amber drive LED for the failing hard drive PCIA PCI PCI X slot 2 failed or 1 Adapter the integrated SCSI adapter failed 2 System board PCI B An integrated Ethernet Adapter controller or PCI PCI X slot 1 System board failed PCI C PCI PCI X slot 1 or the 1 Adapter integrated video adapter failed 2 System board NMI Nonmaskable interrupt 1 Restart the server rund 2 Check the System Error Log Chapter 6 Symptom to FRU index 87 System on page 116 to determine which components should be replaced by a field service technician Diagnostics panel LED FRU action NON OPT A PCI bus is not Switch adapters if possible If adapters cannot be switched they will operating at maximum efficiency continue to operate at lowered efficiency and light will remain lit Diagnostic error codes N
61. replaceable units This chapter provides instructions for installing removing and connecting optional devices that the server supports Installation guidelines Before you begin to install options in your server read the following information Become familiar with the safety and handling guidelines at Safety information including those specified under Handling electrostatic discharge sensitive devices on page 126 Make sure that you have an adequate number of properly grounded electrical outlets for your server monitor and other devices that you will connect to the server Back up all important data before you make changes to disk drives Have a small Phillips screwdriver available For a list of supported options for your server go to http www ibm com pc compat on the World Wide Web The orange color on components and labels in your server identifies hot swap or hot plug component You can install or remove hot swap and hot plug components while the system is running provided that your system is configured to support this function For complete details about installing or removing a hot swap or hot plug component see the detailed information in this chapter The blue color on components and labels identifies touch points where you can grip a component move a latch and so on System reliability considerations To help ensure proper system cooling and system reliability make sure that O Copyright IBM Cor
62. same model Provides diskette free installation for supported operating systems Provides a replicated installation path for multiple installations of supported operating systems Includes an online README file with links to tips for your hardware and operating system installation Setup and configuration overview When you use the ServerGuide Setup and Installation CD you do not need setup diskettes You can use the CD to configure any supported IBM server model The ServerGuide program checks your system BIOS service processors and other system hardware to determine if system updates are available The setup program provides a list of tasks that are required to set up your server model On a server with a ServeRAID adapter or integrated SCSI controller with RAID capabilities you can run the SCSI RAID configuration program to create logical drives Note Features and functions can vary slightly with different versions of the ServerGuide program When you start the ServerGuide Setup and Installation CD the program performs the following tasks e The ServerGuide program prompts you for your language country and keyboard layout This information is stored and later passed to the operating system installation program The ServerGuide program displays choices for running the configuration programs For example The Express Configuration method runs the required programs for your server based on the hardware that i
63. server xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide lt 4 Oserver xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note Before using this information and the product it supports read Appendix C Notices on page 161 Fourth Edition January 2003 O Copyright International Business Machines Corporation 2002 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp About this manual This manual contains diagnostic information a Symptom to FRU index service information error codes error messages and configuration information for the IBM server xSeries 335 Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See the parts listing in System on page 116 to determine if the component being replaced is a customer replaceable unit CRU or a FRU Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions See Safety information on page 123 Leia todas as instru es de cuidado e perigo antes de executar qualquer opera o Safety Information
64. server 1 in the illustration typically the bottom server in the rack to the C2T Out connector on the second server in the chain server 2 in the illustration The connectors on the ends of the cable are different and have different colors black for Out and white for In to prevent you from connecting them to the wrong connectors on the servers Repeat this step until all the servers in the chain are connected You can connect up to 42 servers in this manner 4 Connect a C2T breakout cable to the C2T Out connector on the first server in the chain server 1 in the illustration 5 Connect the monitor keyboard and pointing device to the connectors on the C2T breakout cable The keyboard and pointing device connectors on the cable have icons to help you identify them 6 Turn on the servers and test the chain using the procedure in the following section Chapter 4 Customer replaceable units 65 When you add remove or replace servers or change cables in the chain it is possible for the select LED on more than one server to be lit Press the select button on any server in the chain to turn off the select LEDs on all but the selected server If you are using a flat panel monitor you might need to adjust the image lock on the monitor Press the select button on one of the middle servers in the chain then adjust the image lock on the monitor For more information about adjusting the image lock see the documentation that comes with
65. service technician Error code symptom FRU action 5962 IDE CD ROM drive configuration error D pn ON Run the Configuration Setup Utility program CD ROM drive CD ROM power cable IDE cable System board Battery 8603 Pointing device error N a Pointing device System board 0001200 Machine check architecture error on gt Microprocessor 1 Optional microprocessor 2 System board 00012000 Microprocessor machine check DW Microprocessor System board 00019501 Microprocessor 1 is not functioning check VRM and microprocessor LEDs D Microprocessor 1 System board 00019502 Microprocessor 2 is not functioning check VRM and microprocessor LEDs N Microprocessor 2 System board 00019701 Microprocessor 1 failed D Microprocessor 1 System board 00019702 Microprocessor 2 failed Microprocessor 2 System board 00180100 A PCI adapter has requested memory resources that are not available Reorder the adapters in the PCI slots It is important that your startup device is positioned early in the startup device order so that it is run by POST Ensure that the PCI adapter and all other adapters are set correctly in the Configuration Setup Utility program Utility program If the memory resource settings are not correct change the settings If all memory resources are being used you might need to remove an ada
66. system interface messages If you receive a SCSI error message see SCSI error codes on page 108 Note If your server does not have a hard disk drive ignore any message that indicates that the BIOS is not installed Chapter 3 Diagnostics 27 Light Path Diagnostics The Light Path Diagnostics LEDs help you to identify problems with server components By following the light path you can quickly identify and fix the type of problem that occurred The light path begins with the LEDs on the front panel of the server lf the server encounters a problem it lights either the Information LED or the Error LED To isolate the source of a problem remove the server from the rack remove the top cover and examine the level 2 Light Path Diagnostics LEDs on the system board see Level 2 diagnostic panel LEDs These LEDs can indicate a problem with a single component or a problem with one of several similar components In the latter case to isolate the specific failing component look for a lit LED on the system board or next to a component For example if the level 2 FAN LED is lit the specific failing fan is indicated by an LED next to the fan If the MEM LED is lit the specific failing DIMM is indicated by an LED next to the DIMM The level 2 diagnostic LED panel is located on the system board If you press the Light Path button SW1 next to the NON OPT LED the Circuit OK LED CR82 next to the TEMP LED will illuminate This
67. your monitor Testing the C2T chain After cabling the C2T chain test the monitor keyboard and pointing device to ensure that they work with each server in the chain Complete the following steps to test the chain 1 With the servers and the monitor turned on press the select button on server 1 in the chain Verify that the monitor is working properly Use the pointing device mouse to start an application Test the keyboard by typing a few words within an application Repeat steps 1 through 4 for each server in the chain af on If any of the devices do not work with any of the servers verify that all the cables are correctly and fully connected then test the chain again If the problem remains turn off all the servers and disconnect all the C2T interconnect cables leave the C2T breakout cable connected Turn on server 1 and retry the devices If the devices work one of the C2T interconnect cables is probably defective Connect server 2 to the chain and test the devices again Continue adding servers to the chain and testing them one at a time until you identify the defective cable Using the C2T chain To select the server for which you want the monitor keyboard and pointing device to work press the select button on the server or you can select the server by using the keyboard 1 Press Num Lock on the keyboard twice The monitor screen goes blank 2 Type the number of the server in the chain and press Enter The
68. 0 3 O 2 1 Keyboard connector Use this connector to connect a PS 2 non USB keyboard to the server The connector has a keyboard icon to help you identify it The following illustration shows a keyboard connector 6 0 1 O s 40 0 3 o 2 If you attach a keyboard to this connector USB ports and devices are disabled during POST Video connector Use this connector to connect a monitor to the server The connector is dark blue to help you identify it The following illustration shows a video 70 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide connector Ethernet connector The following illustration shows the dual Ethernet connector Ethernet 1 port Ethernet 2 port activity LED activity LED Connect a Category 3 4 or 5 unshielded twisted pair cable to this connector The 100BASE TX and 1000BASE T Fast Ethernet standards require Category 5 or higher cabling For more information about the Ethernet controller see Configuring the Gigabit Ethernet controller on page 19 Integrated system management connector Use this connector to connect an optional Remote Supervisor Adapter See Cabling he server on page 63 for information about using a Remote Supervisor Adapter to manage servers on an ASM interconnect network The following illustration shows an integrated system management connector Serial connector Use a serial conne
69. 157 Declaraci n 2 A PRECAUCI N Cuando desee sustituir la bater a de litio utilice nicamente el n mero de pieza 33F8354 de IBM o cualquier tipo de bater a equivalente que recomiende el fabricante Si el sistema tiene un m dulo que contiene una bater a de litio sustit yalo nicamente por el mismo tipo de m dulo que ha de estar creado por el mismo fabricante La bater a contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde No realice las acciones siguientes Arrojarla al agua o sumergirla Calentarla a una temperatura que supere los 100 C 212 F e Repararla o desmontarla Despr ndase de la bater a siguiendo los requisitos que exija el reglamento o la legislaci n local Declaraci n 3 A PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes e No retire las cubiertas Si retira las cubiertas del producto l ser puede quedar expuesto a radiaci n l ser perjudicial Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento e El uso de controles o ajustes o la realizaci n de procedimientos que no sean los que se han especificado aqu pueden dar como resultado una exposici n perjudicial a las radiaciones A PELIGRO Algunos productos l ser contienen un diodo de l s
70. 2 NASE HSE GE F0 Aves 29 AVE dA 08 SEUL QE NANSS SHOJI AM PCA PE SIS As AVES MOSS Ave 1 98 aa HS a SA AOS 2H SUSE ARS SEUL a SAS Woda HSE sta He HOEQ AZOIL Ss 01 MSI EX SNS CE WPS Sl OMA PE AA DCE 8805 HA X SX HOF SUCH 0 MSH ASS DE SHS AESA was MEU ASAI Itsstst AS HOSS st 22 AAA BONN SIM Sol 9 ELO US SP SE ASI US AIS SX Y 78 ESA HU CHE 480 Kes SA ARE S AU Sat HA DE AN SAI AASB MENA BOBS 20 FUND HS Es se ENS Si 008 Y SHS Y M CS SSO Cet HOSS ABOAL BES ANAL CEDER as Boag 1 28 ASAE SUO 1 2E ASAE BUC 2 4H PE HOSS SAO A2 ELC 2 HN BAEAN AA DES SS uct 3 22 ASS AME A2SUO 3 415 HOSS HAHUA MASU CH 4 240 da 228 22810 4 2AM PE HOSS HABLICA 5 ASAE BUC due o cls Weds DAS IBM HS 33F8354 LE HEY HOLA usos SSS SH WEHE SHAS AMASA AUS WEE 21 Je 2350 WOH SUS MA SEHON N HAE sais OS 23802 MAIA ECO sol AS AS MWe AE Mel Es ASS YOU ENS WSC OSs FUSINA SUHU SU SIN S amp S HANS 100 C 212 F 01422 DIS SHI DS AIS IR GA DH AIS ANA BS OIL TAS SIA et MAAS NEU AIS 154 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide du A Fo al0lM AlS CD ROMs DVD 005 Y EX Es SMADIH Sut 0 EXITO AS AS OSS FAN MD 3 Ho E hs MDAGHA OFS ALS AON HEI SHS MARS SS WIESE E SE USC 0 SA Sole MEIA U 2350 ASU IMA AZ OH ES BAS MO FE Es SOS OH AS St OX AU LSS USU
71. 25 98 in Width 440 mm 17 32 in Weight approximately 12 7 kg 28 Ib when fully configured Integrated functions Integrated system management processor ISMP with one ISM RS 485 connector One SCSI controller with RAID1 capability Two Broadcom 10 100 1000 Ethernet controllers with Wake on LAN support and Alert Standard Format ASF Three Universal Serial Bus USB ports One serial port e Two Cable Chaining Technology C2T ports one In one Out Acoustical noise emissions Declared sound power idling 6 5 bels Declared sound power operating 6 5 bels Environment Air temperature Server on 10 to 35 C 50 0 to 95 0 F Altitude O to 914 m 2998 7 ft Server on 10 to 32 C 50 0 to 89 6 F Altitude 914 m 2998 7 ft to 2133 m 6998 0 ft Server off 10 to 43 C 50 0 to 109 4 F Maximum altitude 2133 m 6998 0 ft Humidity Server on 8 to 80 Server off 8 to 80 Airflow rates Minimum 31 4 CFM Maximum 39 2 CFM Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 375 Btu 110 watts Maximum configuration 1195 Btu 350 watts Electrical input Sine wave input 50 60 Hz required Input voltage low range Minimum 100 V ac Maximum 127 V ac Input voltage high range Minimum 200 V ac Maximum 240 V a
72. Attention LED is ON Light Path Diagnostic panel system error LED The system error LED is lit when an error is detected If the system error LED is lit remove the cover and check the diagnostic panel LEDs The following table is a complete list of diagnostics panel LEDs followed by the FRU or action for correcting the problem The information in the table is valid only when the system error LED is lit Notes 1 If a diagnostics panel LED is lit and the information LED panel system error LED is off there is probably an LED problem Run LED diagnostics 2 To locate the LEDs on the system board ee TED one aa 3 Check the System Error Log for additional information before replacing a FRU 4 The DIMM error LEDs microprocessor error LEDs and VRM error LEDs turn off when the system is turned off System on page 116 to determine which components should be replaced by a field service technician Diagnostics panel LED FRU action All LEDs off Check System Error System Error Log is 75 full clear the log Log for error condition then clear s 9 2 PFA alert check log for failure clear PFA alert remove ac power for at System Error Log when the problem is found least 20 seconds reconnect then turn on the system 3 Run Light Path Diagnostics CPU Microprocessor failure The 1 Failing microprocessor LED next to the failing CPU is on System board CNFG The microprocessor or 1 Ver
73. Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 164 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Taiwanese Class A warning statement A RARE RER 49 HR O
74. Diagnostic error codes on page 88 date is the date that the diagnostic test was run and the error recorded cc is the check value that is used to verify the validity of the information text message is the diagnostic message that indicates the reason for the problem Text message format The diagnostic text message format is as follows Function Name Result test specific string where Function Name is the name of the function being tested when the error occurred This corresponds to the function code fff shown in the error code format in the previous section Result can be one of the following Passed This result occurs when the diagnostic test is completed without any errors Failed This result occurs when the diagnostic test discovers an error User Aborted This result occurs when you stop the diagnostic test before it is complete 26 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Not Applicable This result occurs when you specify a diagnostic test for a device that is not present Aborted This result occurs when the test could not proceed for example because of the system configuration Warning This result occurs when a possible problem is reported during the diagnostic test such as when a device driver is not found test specific string is additional information that you can use to analyze the problem ServerGuide error symptoms Look for the symptom in
75. Guide Note See System on page 116 to determine which components should be replaced by a field service technician CD ROM drive problems Diskette drive problems Symptom FRU action CD ROM drive is not 1 Verify that recognized The IDE channel to which the CD ROM drive is attached primary or secondary is enabled in the Configuration Setup Utility program All cables and jumpers are installed correctly The correct device driver is installed for the CD ROM drive Run CD ROM drive diagnostics CD ROM drive Note See System on page 116 to determine which components should be replaced by a field service technician Symptom FRU action Diskette drive activity LED stays on or the system bypasses the diskette drive If there is a diskette in the drive verify that e The diskette drive is enabled in the Configuration Setup utility program The diskette is good and not damaged Try another diskette if you have one The diskette is inserted correctly in the drive The diskette contains the necessary files to start the server The software program is working properly The cable is installed correctly in the proper orientation Run diskette drive diagnostics Cable Diskette drive Oi e 6 N System board Note See System on page 116 to determine which components should be replaced by a field service technician Expansion enclosure pro
76. Keyboard e System board 405 XXX 000 Failed Ethernet test on controller on the system board Verify that Ethernet is not disabled in BIOS System board MN a 405 XXX 00n Failed Ethernet test on adapter in PCI slot n 1 Adapter in PCI slot n 2 System board 405 XXX a0n Failed Ethernet test on adapter in PCI slot a 415 XXX 000 Failed Modem test 1 Fora 0 system board 2 For a gt 0 adapter in PCI slot a 1 Cable Note Ensure modem is present and attached to server 2 Modem 3 System board Error symptoms You can use the error symptom table to find solutions to problems that have definite symptoms If you cannot find the problem in the error symptom charts go to Starting the diagnostic programs on page 24 to test the server If you have just added new software or a new option and your server is not working do the following before using the error symptom charts Remove the software or device that you just added Run the diagnostic tests to determine if your server is running correctly Reinstall the new software or new device In the following table if the entry in the FRU action column is a suggested action perform that action if it is the name of a component reseat the component and replace it if necessary The most likely cause of the symptom is listed first 92 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting
77. LED indicates the fan to replace Note The fan LEDs are lit by the Light Path Diagnostics circuitry For more information about the LEDs and Light Path Diagnostics see Light Path Diagnostics on page 28 and Light Path Diagnostic panel system erro LED on page 86 Remove the fan from the server a Disconnect the fan cable from the system board noting how the cable is routed b Lift the fan out of the server Position the replacement fan so that the airflow arrow on the side of the fan is facing or pointing toward the rear of the server Note Correct airflow is from the front to the rear of the server Position the replacement fan in the location from which you removed the failed fan Connect the replacement fan cable to the system board making sure that the cable is routed the same way as in step Continue with Completing the installation on page 62 60 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Replacing the battery When replacing the battery you must replace it with a lithium battery of the same type from the same manufacturer To avoid possible danger read and follow the safety statement below To order replacement batteries call 1 800 772 2227 within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM reseller or IBM marketing representative Note After you replace the battery
78. Message Action Power supply x DC good fault level critical power good signal not detected for power supply x Replace power supply x Power supply x temperature fault Replace power supply x Power supply x removed No action required information only Power supply x fan fault level critical fan fault in power supply x Replace power supply x Power supply x 12 V fault level critical overcurrent condition detected See Power checkout on page 31 Power supply x 3 3 V fault level critical 3 3 V power supply x had an error See Power checkout on page 31 Power supply x 5 V fault level critical 5 V power supply x had an error See Power checkout on page 31 System running non redundant power level noncritical system does not have redundant power Add another power supply Remove options from system System can continue to operate without redundancy protection if steps1 and 2 are not followed System under recommended voltage for x level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 Check connections to the power subsystem Power supply System shutdown Refer to the following tables when experiencing system shutdown related to voltage or temperature problems Voltage related system shutdown System on page 116 to determine which components should be r
79. Nunca ligue qualquer equipamento quando existir evid ncia de danos por fogo gua ou na estrutura Desconecte cabos de alimenta o sistemas de telecomunica o redes e modems antes de abrir as tampas dos dispositivos a menos que especificado de maneira diferente nos procedimentos de instala o e configura o Conecte e desconecte cabos conforme descrito na seguinte tabela ao instalar ou movimentar este produto ou os dispositivos conectados ou ao abrir suas tampas Para Conectar Para Desconectar DESLIGUE Tudo 1 DESLIGUE Tudo 2 Primeiramente conecte todos os cabos 2 Primeiramente remova os cabos de aos dispositivos alimenta o das tomadas 3 Conecte os cabos de sinal aos 3 Remova os cabos de sinal dos conectores conectores 4 Conecte os cabos de alimenta o s 4 Remova todos os cabos dos dispositivos tomadas 5 LIGUE os dispositivos 130 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Instrug o 2 A CUIDADO Ao substituir a bateria de l tio utilize apenas uma bateria IBM N mero de Pe a 33F8354 ou uma bateria de tipo equivalente recomendada pelo fabricante Se o seu sistema possui um m dulo com uma bateria de l tio substitua o apenas pelo mesmo tipo de m dulo do mesmo fabricante A bateria cont m l tio e pode explodir se n o for utilizada manuseada e descartada de maneira correta N o Jogue ou coloque na gua e Aq
80. POT POO G OSOS OSOS OS LLE LESS OSOS OSO SOSOSOSOSOSO p mol o oo A Jo EJER OS RSS D USB 3 C2T OUT connector connector Ethernet 2 C2T IN connector connector Serial connector ISM Ethernet 1 connector connector The following sections describe these connectors If you have an optional Remote Supervisor Adapter system management adapter installed in PCI X slot 1 the adapter has an Ethernet connector a serial connector and an Advanced System Management ASM Interconnect connector See the documentation that comes with the Remote Supervisor Adapter for more information about the ASM Interconnect network C2T connectors Use the C2T IN and C2T OUT connectors to connect the server to other servers in an ASM interconnect network or C2T chain See Cabling the server on page 63 for information about ASM interconnect networks and C2T chaining C2T breakout cable connectors These connectors are on the C2T breakout cable which you use to connect a monitor keyboard and pointing device to a server in a C2T chain See Cabling the server on page 63 for information about C2T chaining Auxiliary device pointing device connector Use this connector to connect a mouse or other pointing device This connector has a mouse icon to help you identify it The following illustration shows an auxiliary device connector 6 0 O 5 40
81. Remove the hard disk drive residing in the right hand bay if any see Hard disk drives on page 51 5 Disconnect the operator information card cables from the system board Note The illustrations in this publication might differ slightly from your hardware information card 6 Gently pull the operator information card forward until it disengages from the two tabs on the chassis making sure that any cables that are pulled slide smoothly 7 Disconnect the cables from the rear of the operator information card To replace the operator information card connect the two cables to the rear of the card and slide it under the tabs on the chassis until it is firmly anchored 76 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Diskette drive Complete the following steps to remove the diskette drive Note m Ne 9 10 11 12 13 e Read Installation guidelines on page 39 Read the safety notices at Safety information on page 123 e Read Handling electrostatic discharge sensitive devices on page 126 Turn off the server and all attached devices Disconnect all power cords and external cables from the back of the server Remove the server from the rack Remove the server cover see Removing the cover and bezel on page 46 then take out the air baffle Remove the four microprocessor fans making note of their orientation for la
82. Voltage related system shutdown Temperature related a shutdown DASD checkout Host built in self test BIST Bus fault messages Undetermined problems Problem determination tips Chapter 7 Parts u for the xSeries 335 System ek nen Keyboard CRUs Power cord CRUs Appendix A Getting help and technical assistance Before you call Using the documentation Getting help and information from the World Wide Web Software service and support 0 Hardware service and support Appendix B Related service information Safety information General safety Electrical safety Safety inspection guide E a Handling electrostatic discharge sensitive devices Grounding requirements Notice for customers in the State of California Safety notices multilingual translations Appendix C Notices Edition notice Trademarks Important notes Product recycling and disposal Electronic emission notices i ae i ea Federal Communications Commission FCC statement Industry Canada Class A emission compliance statement Australia and New Zealand Class A statement 3 United Kingdom telecommunications safety requirement European Union EMC Directive conformance statement Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Contents 106 108 108 109 109 110 110 111 111 111 112 112 113 115
83. Ware or IntraNetWare system ODI driver messages This section explains the error messages for the Novell NetWare or IntraNetWare system ODI driver and suggested actions to resolve each problem Table 5 NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller Message Description Could not allocate resou rces Explanation An unknown error has occurred when trying to allocate needed resources for the AFT Module Action e Check the system configuration If the problem remains contact the network supplier Verify that the Ethernet controller is enabled If the Ethernet controller is enabled run the diagnostic programs nnn already exists AFT group for primary adapter in slot Explanation An attempt was made to rebind an adapter already in an AFT group Action Check the AFT slot numbers for existing AFT teams If the problem remains contact the network supplier Error locating device control table Explanation The bind command was entered prior to loading the device DCT addresses in internal table driver The device driver must be loaded after loading AFT NLM but before Make sure that you have loaded LAN any bind command can be issued drivers after loading AFT NLM Action Load the driver for the supported adapter and try loading the AFT module again If the problem remains contact the network supplier specified Insufficient number of arguments Explanation
84. a in presenza di fuoco acqua o se sono presenti danni all apparecchiatura stessa e Scollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e i modem prima di aprire i coperchi delle unit se non diversamente indicato nelle procedure di installazione e configurazione Collegare e scollegare i cavi come descritto nella seguente tabella quando si effettuano l installazione la rimozione o l apertura dei coperchi di questo prodotto o delle unit collegate Per collegare Per scollegare 1 SPEGNERE tutti i dispositivi 1 SPEGNERE tutti i dispositivi 2 Collegare prima tutti i cavi alle unit 2 Rimuovere prima i cavi di alimentazione 3 Collegare i cavi di segnale ai connettori dalle prese elettriche 4 Collegare i cavi di alimentazione alle 3 Rimuovere i cavi di segnale dai connettori prese elettriche 4 Rimuovere tutti i cavi dalle unit 5 ACCENDERE le unit Appendix B Related service information 147 Avviso 2 A ATTENZIONE Quando si sostituisce la batteria al litio utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore Se il sistema di cui si dispone provvisto di un modulo contenente una batteria al litio sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore La batteria contiene litio e pu esplodere se utilizzata maneggiata o smaltita impropriamen
85. ache size 2 Microprocessor 1 01298002 System BIOS installed on this Ensure all microprocessors have the same cache size server does not support level of 2 Microprocessor 2 processor P 01298101 System BIOS installed on this Ensure all microprocessors have the same cache size server does not support level of 2 Microprocessor 1 processor p 01298102 System BIOS installed on this Ensure all microprocessors have the same cache size server does not support level of processor 2 Microprocessor 2 01298200 Microprocessor speed 1 Ensure all microprocessors are the same speed mismatch 2 Microprocessor 19990301 Hard disk sector error 1 Hard disk drive 2 SCSI backplane 3 Cable 4 System board 19990305 Hard disk sector error no 1 Install operating system to hard disk operating system installed 19990650 AC power has been restored Check cable 2 Check for interruption of power 3 Power cable Service processor error codes When viewed from POST service processor error codes will appear in hexadecimal form generally beginning with A2 A3 A4 A5 A6 A7 AD AE or E1 unless a Remote Supervisor Adapter is installed However when viewed from the System Error Log the messages will appear as text To determine a possible error condition for the service processor see the System Error Log see Viewing error logs from he diagnostic programs on page 24
86. adapters to share an interrupt 1301 12C cable to Operator information panel not found Cable Operator information card Power switch assembly RD System board 1302 12C cable from system board to power on and reset switches not found Cable Power switch assembly DURE System board 1303 12C cable from system board to power backplane not found Cable Power supply System board Rd 1304 I2C cable to diagnostic LED board not found 1 Power switch assembly D System board Chapter 6 Symptom to FRU index 101 System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 1600 The service processor is not functioning 1 Do the following before replacing a FRU a Ensure that a jumper is not installed on service processor reset jumper J39 b Remove the ac power to the server wait 20 seconds then reconnect the ac power Wait 30 seconds then turn on the server 2 System board 1601 The system is able to communicate 1 Do the following before replacing a FRU torno Service processar DURING SEINE a Remove the ac power to the server wait 20 seconds then processor failed to respond at the start of p y reconnect the ac power Wait 30 seconds then turn on the POST server b Flash update the system management processor 2 Remote Supervisor Adapter if installed
87. ain menu Devices and I O Ports Select this choice to view or change the assignments for devices and input output I O ports This choice appears only on the full Configuration Setup Utility main menu Note The default setting is Enabled for all the controllers you can control from this menu If you select Disabled the system will not configure the disabled device and the operating system will not detect the device This is equivalent to unplugging the device Date and Time Select this choice to set the system date and time This choice appears only on the full Configuration Setup Utility main menu System Security Select this choice to set passwords or the Remote Control Security settings This choice appears only on the full Configuration Setup Utility main menu See Using passwords on page 12 and Remote control password on page 14 for more information about passwords Attention If an administrator password is set and then forgotten it cannot be overridden or removed You must replace the system board xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Start Options Select this choice to view or change the start options This choice appears only on the full Configuration Setup Utility main menu Note If the Boot Fail Count choice is enabled you can restore the BIOS system defaults after three consecutive boot failures If this choice is disabled the BIOS system default
88. al loopback test again 3 System board 020 XXX 000 Failed PCI interface test System board 020 XXX 001 Failed hot swap slot 1 PCI PCI hot swap latch assembly latch test NM System board 020 XXX 002 Failed Hot swap slot 2 PCI latch test PCI hot swap latch assembly 2 System board 88 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 020 XXX 003 Failed hot swap slot 3 PCI PCI hot swap latch assembly latch test 2 System board 020 XXX 004 Failed hot swap slot 4 PCI latch test 1 PCI hot swap latch assembly System board 030 XXX 000 Failed internal SCSI interface test System board 035 XXX 099 No adapters were found System Error Log before replacing a FRU 2 If adapter is installed re check connection 035 XXX s99 Failed RAID test on PCI slot 1 RAID adapter s s number of failing PCI slot Check 2 SCSI backplane Cable 035 XXX snn Check System Error Log before replacing a FRU s number of failing PCI slot nn SCSI ID of failing fixed disk Hard disk drive with SCSI ID nn on RAID adapter in PCI slot s 035 253 s99 RAID adapter initialization failure ServeRAID adapter in slot s is not configured properly Obtain the basic a
89. alimentazione posto sull alimentatore non disattiva la corrente elettrica fornita all unit L unita potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione 2U 1a Avviso 10 A ATTENZIONE Non poggiare oggetti che pesano pi di 82 kg sulla parte superiore delle unita montate in rack Appendix B Related service information 149 150 ER Netfinity Server 1 1 A q a nf SAR
90. andled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 A CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A 128 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 A SOG gt 18 kg 37 Ibs gt 32 kg 70 5 Ibs 255 kg 121 2 Ibs CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all
91. ave the same speed Override front panel power button a Disconnect server power cords b Install a jumper on the force power on jumper J27 c Reconnect power cords If server turns on a Service processor error b Operator information card If server does not turn on System board See Undetermined problems on page 112 Chapter 6 Symptom to FRU index 97 System on page 116 Note See to determine which components should be replaced by a field service technician Power problems Symptom FRU action The server does not turn off 1 Verify whether you are using an ACPI or non ACPI operating system If you are using a non ACPI operating system a Press Ctrl Alt Delete b Turn off the system by holding the power control button for 4 seconds c If server fails during BIOS POST and power control button does not work remove the AC power cord If the problem remains or if you are using an ACPI aware operating system suspect the system board Note See System on page 116 to determine which components should be replaced by a field service technician Serial port problems Symptom FRU action The number of serial ports identified by the operating system is less than the number of serial ports installed 1 Verify that Each port is assigned a unique address by the Configuration Setup Utility program and none of th
92. blems Symptom FRU action The SCSI expansion enclosure used to work but does not work now 1 Verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server 2 For more information see your SCSI expansion enclosure documentation Note See System on page 116 to determine which components should be replaced by a field service technician Hark disk drive problems Symptom Not all drives are recognized by the hard disk drive diagnostic test Fixed Disk test FRU action 1 Remove the first drive not recognized and try the hard disk drive diagnostic test again If the remaining drives are recognized replace the drive you removed with a new one Chapter 6 Symptom to FRU index 93 System on page 116 Note See to determine which components should be replaced by a field service technician Hark disk drive problems Symptom FRU action System stops responding during hard disk drive diagnostic test 1 Remove the hard disk drive being tested when the server stopped responding and try the diagnostic test again 2 Ifthe hard disk drive diagnostic test runs successfully replace the drive you removed with a new one
93. bm com pc support 2 To use SMP obtain an SMP capable operating system optional For a list of supported operating systems go to http www ibm com pc us compat on the World Wide Web 56 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Attention To avoid damage and to ensure proper server operation review the following information before you install a microprocessor Ensure that the microprocessors are the same type have the same cache size and have the same clock speed Ensure that the microprocessor internal and external clock frequencies are identical See the ServerProven list at http www ibm com pc compat for a list of microprocessors supported by the server A new microprocessor comes in a kit with a VRM and a heat sink Complete the following steps to install a microprocessor 1 2 Read Safety information on page 123 and Installation guidelines on page 39 Turn off the server and all attached peripheral devices Disconnect all power cords then disconnect all external signal cables from the server Remove the server cover see Removing the cover and bezel on page 46 then determine the socket where the microprocessor is to be installed Attention Avoid touching the components and gold edge connectors on the microprocessor Ensure that the microprocessor is completely and correctly seated in the socket Incomplete insertion might cause da
94. c Input kilovolt amperes kVA approximately Minimum 0 110 kVA Maximum 0 350 kVA Chapter 1 General information 3 Server controls LEDs and power This section describes the controls and light emitting diodes LEDs and how to turn the server on and off Front view The following illustration shows the controls LEDs and connectors on the front of the server CD eject button Diskette eject Hard disk drive CD ROM drive button activity LEDs activity LED Power LED az T SEEM g mes E Lo 3 Power control E a A a button Hard disk drive Reset button Diskette drive activity LED status LEDs SE USB 1 connector information USB 2 connector panel CD ROM drive activity LED When this LED is lit it indicates that the CD ROM drive is in use CD eject button Press this button to release a CD from the CD ROM drive Diskette eject button Press this button to release a diskette from the diskette drive Hard disk drive activity LEDs When either of these LEDs is flashing it indicates that the associated hard disk drive is in use Power LED When this LED is lit it indicates that ac and dc power are present in the server When this LED is flashing it indicates that the server is in Standby mode When this LED is off ac power is not present
95. chine damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e Explosive hazards such as a damaged CRT face or bulging capacitor e Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a c
96. countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publ
97. ctor to connect a serial device The following illustration shows a serial connector 1 00000 O 000 6 9 Chapter 4 Customer replaceable units 71 Universal Serial Bus connectors 72 Use a Universal Serial Bus USB connector to connect a USB device USB technology transfers data at up to 12 Mb per second Mbps with a maximum of 127 devices and a maximum signal distance of 5 meters 16 ft per segment Using Plug and Play technology USB devices are configured automatically The following illustration shows a USB connector 1234 Use a 4 pin cable to connect a device to a USB connector If you need to connect more USB devices than the server has USB connectors for use a USB hub to connect additional devices If you connect a PS 2 non USB keyboard to the keyboard connector USB ports and devices are disabled during POST If you connect a USB keyboard that has a mouse port the keyboard emulates a mouse and you cannot disable the mouse settings in the Configuration Setup Utility program xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Chapter 5 Service replaceable units This chapter describes the removal of server components Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See the parts listing in System on page 116 to determine if the component be
98. d at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part Used in these countries and regions number 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad China Macau S A R Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique N
99. d disk drives You can also use the diagnostic programs to test some external devices See Diagnostic programs and error messages on page 24 If you cannot determine whether a problem is caused by the hardware or by the software you can run the diagnostic programs to confirm that the hardware is working properly When you run the diagnostic programs a single problem might cause several error messages When this occurs work to correct the cause of the first error message After the cause of the first error message is corrected the other error messages might not occur the next time you run the test A failed system might be part of a shared DASD cluster two or more systems sharing one or more external storage devices Before you run diagnostics verify that the failing system is not part of a shared DASD cluster A system might be part of a cluster if The system is identified as part of a cluster One or more external storage units are attached to the system and at least one of the attached storage units is also attached to another system or unidentifiable source One or more systems are located near the failing system If the failing system is suspected to be part of a shared DASD cluster you can run all diagnostic tests except the diagnostic tests that test the storage unit DASD residing in the storage unit or the storage adapter attached to the storage unit Notes 1 For systems that are part of a shared DASD cl
100. d the front of the server until the alignment tab is free of the slot on the side of the server b Lift the power cord module out of the server as far as the power supply cable permits and set it aside 5 Remove the DASD fan duct assembly located near the power supply see lustation at Replacing a fan assembly on page 59 Attention Prior to removing the power supply ensure that the round USB cable and the flat ribbon cable are out of the way so as to avoid damage 6 Remove the power supply a Disconnect the cables on the power supply b Remove the screw holding the power supply to the chassis and slide the power supply toward the front of the server until it disengages from the tabs on the floor of the chassis To install the new power supply reverse this procedure making sure that all cables are routed correctly and do not block the air flow from the fan Chapter 5 Service replaceable units 75 Operator information card Complete the following steps to remove the operator information card Note e Read installation guidelines on page 39 Read the safety notices at Safety information on page 123 e Read Handling electrostatic discharge sensitive devices on page 126 Turn off the server 2 Disconnect all power cords and external cables from the back of the server then remove the server from the rack 3 Remove the server cover and bezel see Removing the cover and bezel on page 46 46 4
101. de engages the tabs at the front and rear of the server 3 If you removed the bezel position the bezel directly in front of the server and press it into place so that the retention tabs snap into the holes on the top right side and bottom of the server 4 If you removed the USB option tray insert it fully into the slot below hard disk drive bay 1 5 Install the server in the rack See the Rack Installation Instructions that come with the server for details Notes a Depending on the options that you installed after cabling the server you might need to run the Configuration Setup Utility program to update the server configuration See Starting the Configuration Setup Utility program on page 10 b If you installed a SCSI drive check the LEDs to verify proper operation 6 To attach peripheral devices connect the server to other servers and connect the power cord continue with Cabling the server Cabling the server To share one monitor keyboard and pointing device such as a mouse among multiple servers connect the servers using Cable Chain Technology C2T In addition you can create an Advanced System Management ASM interconnect network of connected servers by installing one or more Remote Supervisor Adapters The following sections describe how to cable a C2T chain and an ASM interconnect network Cabling a C2T chain Use C2T interconnect cables to connect the servers into a chain The follow
102. des If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in the documentation that comes with your system That documentation includes printed books online books README files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com pc support and follow the instructions Also you can order publications through the IBM Publications Ordering System at http www elink ibmlink ibm com public applications publications cgibin pbi cgi Getting help and information from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM xSeries and IntelliStation products services and support The address for IBM xSeries information is http www ibm com eserver xseries The address for IBM IntelliStation information is http www ibm com pc intellistation Copyright IBM Corp 2002 121 You can find service information for your IBM products includi
103. drive ServeRAID controller EFFE Firmware code corrupt or download jumpers are in 1 Flash latest level BIOS and firmware for controller place then remove jumpers ServeRAID controller Follow indications at POST ISPR error procedures SCSI cable SCSI backplane Hard disk drive ServeRAID controller FFFF or other code not listed Or IN POST ISPR error procedures Use the ISPR error procedures to help you solve ServeRAID problems A complete list of error codes is listed at ServeRAID error codes on page 105 Note Where the ISPR Error Procedures refer to a SCSI backplane see the chapter of this publication that concerns service replaceable units EF10 Default ISPR 1 No ISPR error present 9ZXX thru BZXX SCSI bus error caused either by cables termination defective drives etc 1 Isolate between SCSI subsystem and controller by disconnecting all SCSI cables from suspect card and reboot CAUTION Do not press F5 Doing so changes the server s configuration If an ISPR error is still present perform the following actions until the error is no longer present a Reseat the controller b Replace the controller Notes a SCSI channel cable details if any appear elsewhere in this publication 106 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide b The adapter controller detects a configuration change Do not choose Save Chang
104. e Diagnostic programs and error messages on page 24 for more information ServerGuide error symptoms ServerGuide error symptoms are explained at ServerGuide error symptoms on age 27 SCSI error messages For information Macs errors ses Smal computer system interface messages and SCSI error codes on page 108 Light Path Diagnostics feature The server has light emitting diodes LEDs to help you identify problems with server components By following the light path you can quickly identify the type of problem that occurred The light path begins with the LEDs on the operator information panel also known as the front LED panel See Light Path Diagnostics on page 28 for more information Error symptom charts These charts list problem symptoms along with suggested steps to correct the problems See the Error symptoms on page 92 for more information Customized support page You can create a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable files In addition you can choose to receive electronic mail e mail notifications whenever new information becomes available about your registered products After you register and profile your xSeries products you can diagnose problems using the IBM Online Assistant and you can participate in the IBM discussion forum For more detailed infor
105. e capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Maximum memory may require replacement of the standard memory with an optional memory module IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Product recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is disposed of these materials must be removed and recycled or discarded according to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following Web site http www ibm com ibm enviro
106. e regulator module VRM slot on the system board The VRM for microprocessor Chapter 4 Customer replaceable units 55 1 is integrated on the system board jep O oog Microprocessor 2 VRM slot J42 cad a Microprocessor at E pP LED CR27 Microprocessor 24 EE H socket U121 gt Microprocessor 1 E LED CR28 E Es o m Microprocessor 1 socket U82 If one microprocessor is installed The microprocessor is installed in microprocessor socket 1 U82 The microprocessor supports both the startup and application processes If you install a second microprocessor in the server The server operates as a symmetric multiprocessing SMP server With an SMP operating system application programs can distribute the processing load between the microprocessors This enhances performance for database and point of sale applications integrated manufacturing solutions and other applications Microprocessor 1 is installed in microprocessor socket 1 U82 microprocessor 2 is installed in socket 2 U121 Notes 1 Read the documentation that comes with the microprocessor to determine if you need to update the basic input output system BIOS code The most current level of BIOS code for the server is available through the World Wide Web at http www i
107. e 39 Read the safety notices at Safety information on page 123 e Read Handling electrostatic discharge sensitive devices on page 126 Turn off the server and any attached devices Note When replacing the system board you must either update the system with the latest firmware or restore the pre existing firmware that the customer provides on a diskette or CD image Disconnect power cords and external cables from the back of the server Remove the server from the rack Remove the cover see Removing the cover and bezel on page 46 Remove the air baffle Remove all adapters see Working with adapters on page 47 Remove all fans see Replacing a fan assembly on page 59 Remove the riser card see Riser card on page 79 Remove the SCSI backplane see SCSI backplane on page 78 Disconnect all cables from the system board Remove all microprocessors and removable VRMs and set them aside on a static protected surface for reinstallation see Installing a microprocessor on page 55 ge 55 Remove the memory modules and set them aside on a static protected surface for reinstallation see Installing memory modules on page 53 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide 13 14 15 16 17 18 Note The illustrations in this publication might differ slightly from your hardware Heat sink retainer bracket screws
108. e installing the RAID adapter in PCI X slot 2 ae u 1 Ci uch da rated RAID adapter SCSI cable SCSI backplane U signal connector see o f J8 to hard disk drives o Do o Do Note See the documentation that comes with the RAID adapter for any additional cabling instructions That documentation also provides information about installing the RAID software and configuring the RAID adapter If you plan to install an optional IBM Remote Supervisor Adapter install it in PCI X slot 1 Use the ribbon cable that comes with the Remote Supervisor Adapter to connect the 20 pin connector on the rear edge of the adapter to the Remote Supervisor Adapter connector J2 on the system board For details about installing a Remote Supervisor Adapter see the documentation that comes 48 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide with the adapter The following illustration shows the cable routing Remote Supervisor Adapter HD y O Cable Remote Supervisor Adapter connector J2 ER o o E E gg st
109. e network supplier Failed to create AFT group Make sure that the drivers for supported adapters are loaded primary adapter is bound to protocols and secondary adapter is not bound to any protocols Explanation Binding of protocol failed Protocol is either not bound to any adapter or is bound to more than one adapter in the group Action Ensure that the protocol is bound to only one adapter in an AFT team Error identifying slot numbers for the specified board names Explanation The mapping between the board name entered and the slot number for an adapter could not be established Action Check the board name for the adapter before issuing the bind command If the problem remains contact the network supplier Cannot unbind specified slot from AFT group Make sure that the slot you specified is for the primary adapter in an AFT group Explanation The number entered in the unbind command was not the primary adapter in an AFT group Action Reissue the unbind command and specify the slot number for the primary adapter LAN adapter at slot nnnn Port Oxaa failed to reset Check the state of the adapter Explanation The adapter that you specified could not be initialized Action 1 Load the driver for the supported adapter 2 Check that the adapter is seated properly in the slot and try loading the AFT module again If the problem remains contact the network supplier AFT is not supported
110. e serial ports is disabled The serial port adapter if you installed one is seated properly Failing serial port adapter A serial device does not work For more information about the connector on page 71 Verify that The device is compatible with the server The serial port is enabled and is assigned a unique address e The device is connected to the correct port see Input output connectors on page 69 69 2 Failing serial device 3 Serial adapter if installed 4 System board System on page 116 Note See to determine which components should be replaced by a field service technician Software problem Symptom FRU action Suspected software problem 1 To determine if problems are caused by the software verify that Your server has the minimum memory needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory you might have a memory address conflict The software is designed to operate on your server Other software works on your server The software that you are using works on another system If you received any error messages when using the software program see the information that comes with the software for a description of the messages and suggested solutions to the problem If you have verified these items and the problem remains contact you
111. e type Attention et Danger avant de proc der aux op rations d crites par les instructions Notice n 1 DANGER Le courant lectrique passant dans les c bles de communication ou les cordons t l phoniques et dalimentation peut tre dangereux Pour viter tout risque de choc lectrique e Ne manipulez aucun c ble et n effectuez aucune op ration d installation d entretien ou de reconfiguration de ce produit au cours d un orage Branchez tous les cordons d alimentation sur un socle de prise de courant correctement c bl et mis la terre e Branchez sur des socles de prise de courant correctement c bl s tout quipement connect ce produit e Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface e Ne mettez jamais un quipement sous tension en cas d incendie ou d inondation ou en pr sence de dommages mat riels e Avant de retirer les carters de l unit mettez celle ci hors tension et d connectez ses cordons d alimentation ainsi que les c bles qui la relient aux r seaux aux syst mes de t l communication et aux modems sauf instruction contraire mentionn e dans les proc dures d installation et de configuration e Lorsque vous installez ou que vous d placez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons
112. e which components should be replaced by a field service technician Error code symptom FRU action 165 342 000 Service Processor Failed Te Ensure latest firmware levels for ASM and BIOS are installed 2 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 3 System board 166 198 000 System Management Run the diagnostic test again Aborted Unable to communicate with vi ASM Correct other error conditions and retry These include other failed lt may be busy Run the test again system management tests and items logged in the System Error Log of the optional Remote Supervisor Adapter 3 Disconnect all server and option power cords from the server wait 30 seconds reconnect and retry 4 Remote Supervisor Adapter if installed 5 System board 166 201 001 System Management Failed 1 jf installed reseat the 12C cable between the Remote 120 bus error s See SERVPROC and Supervisor Adapter in PCI slot 1 J1 and the system board DIAGS entries in event log J2 2 DIMMs 3 System board 166 201 002 System Management Failed Reseat 12C cable between the operator information card and 12C bus error s See SERVPROC and the system board J10 RIAGS entries in avant og 2 Operator information card 3 System board 166 201 003 System Management Failed 1 Reseat cables between the system board and the power
113. e will remain in the syringe 6 Install the heat sink onto the microprocessor as described in Installing a microprocessor on page 55 Power supply Complete the following steps to remove the non hot swap power supply Note Read Read the safety notices at Read Installation guidelines on page 39 Safety information on page 123 Handling electrostatic discharge sensitive devices on page 126 Statement 5 A A CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 2 e 1 0 m 1 Turn off the server and all attached peripheral devices Disconnect all power cords and external cables from the back of the server 3 Remove the server from the rack then remove the server cover see Removing the cover and bezel on page 46 and take out the air baffle 4 Remove the power cord module N 74 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note The illustrations in this publication might differ slightly from your hardware Power cord module a Press down on the retention clip at the front of the power cord module and slide the module towar
114. eam by double clicking the PROSet icon in the Control Panel 02 Error Explanation Unable to allocate required resources Action Free some memory resources and restart 03 Error Explanation Unable to read required registry parameters Action Reconfigure the adapter team by double clicking the PROSet icon in the Control Panel 04 Error Explanation Unable to bind to physical adapter Action Reconfigure the adapter team by double clicking the PROSet icon in the Control Panel 05 Error Explanation Unable to initialize an adapter team Action Reconfigure the adapter team by double clicking the PROSet icon in the Control Panel 06 Informational Explanation Team nn Primary adapter is initialized Action None 07 Informational Explanation Team nn Secondary adapter is initialized Action None 08 Informational Explanation Team nn Virtual adapter or Team is initialized Action None 09 Informational Explanation Team nn Primary adapter is switching over Action None 10 Warning Explanation Team nn Adapter link down Action Make sure the adapter is functioning properly 11 Informational Explanation Team nn Secondary adapter took over Action None 12 Warning Explanation Team nn Secondary adapter is deactivated from the Team Action Make sure the secondary adapter is functioning properly and that the adapter cable is securely connected to the LAN
115. ect this choice you can implement two levels of password protection power on password and administrator password The administrator password is available only if the optional IBM Remote Supervisor Adapter is installed in your server Power on password After you set a power on password you can enable the Unattended Start mode This locks the keyboard and mouse but enables the operating system to start The keyboard and mouse remain locked until you type the correct password You can use any combination of up to seven characters A Z a z and 0 9 for your power on password Keep a record of your password in a secure place When a power on password is set POST is not completed until you type the password If you forget the power on password you can regain access to the server through one of the following methods If an administrator password is set type the administrator password at the power on prompt If necessary ce details Start the Configuration Setup Utility program and change the power on password Remove the battery and then reinstall the battery see Replacing the battery on page 61 61 12 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Change the position of the power on password override jumper J28 shown in the following illustration JT io O EST pl Password override jumper J28
116. edure in step 7a on page 50 Ensure that the alignment tab is fully seated in the slot on the side of the server 12 If you installed the adapter in PCI X slot 2 secure the adapter by flexing the adapter retention latch toward the front of the server and inserting the front corners of the adapter into the recesses in the latch 13 Perform any configuration tasks required for the adapter Note If you installed a Remote Supervisor Adapter a Refer to the documentation provided with the Remote Supervisor Adapter for information about installing the Remote Supervisor Adapter firmware and configuring the adapter b After you initially configure the adapter you should create a backup copy of it so that if you need to replace the adapter in the future you can restore the configuration and resume normal operation more quickly 14 If you have other options to install install them now Otherwise go to Completing the installation on page 62 Hard disk drives This section describes how to install a hard disk drive in the server Before you install a hard disk drive review the following information The server supports two 25 4 mm 1 inch slim 3 5 inch hard disk drives SCSI models of the server come with a hot swap SCSI backplane The SCSI server models support low voltage differential LVD hot swap drives Each hot swap drive resides in a tray which has a green activity LED and an amber status LED in the upper right c
117. ely cause is listed first Use this symptom to FRU index to help you decide which FRUs to have available when servicing the computer The left hand column of the tables in this index lists error codes or messages and the right hand column lists one or more suggested actions or FRUs to replace Note Some tables have more than two columns in those instances more than one column on the left is required to describe the error symptom Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further action Note Always try reseating a suspected component or reconnecting a cable before replacing the component The POST BIOS code displays POST error codes and messages on the screen Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses intervals without sound See the examples in the following table Beeps Description 1 2 3 One beep A pause or break Two beeps A pause or break Three beeps Four continuous beeps One beep after successfully completing POST indicates the system is functioning properly Note See System on page 116 to determine which components should be replaced by a field service technician Beep symptom FRU action failed 1 1 2 Microprocessor register test 4 Optional microprocess
118. em installation Note Features and functions can vary slightly with different versions of the ServerGuide program 16 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide 1 After you have completed the setup process the operating system installation program starts You will need your operating system CD to complete the installation 2 The ServerGuide program stores information about the server model service processor hard disk drive controllers and network adapters Then the program checks the CD for newer device drivers This information is stored and then passed to the operating system installation program 3 With some operating system installations you can create an operating system replication diskette for setting up additional servers This diskette contains the Internet protocol IP address server name and other selections 4 The ServerGuide program presents operating system partition options that are based on your operating system selection and the installed hard disk drives 5 If you are installing the operating system from diskettes the ServerGuide program lists the diskettes that you must create and the optional device driver diskettes for installed adapters or controllers that you might want to create 6 The ServerGuide program prompts you to insert your operating system CD and restart the server At this point the installation program for the operating system takes contr
119. eplaced by a field service technician System shutoff due to x current over max value level critical system drawing too much current on voltage x bus Action See Power checkout on page 31 System shutoff due to x V over voltage level critical system shutoff due to x Check the power supply connectors under voltage supply over voltage 2 Power supply System shutoff due to x V under voltage Check the p wersuppiy connectors level critical system shutoff due to x supply 2 Power supply System shutoff due to VRM x over voltage Replace VRM x System shutoff due to excessive lt 240 VA loading NO See Power checkout on page 31 Cycle ac on off 110 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Temperature related system shutdown Note See System on page 116 to determine which components should be replaced by a field service technician Message Action System shutoff due to board over temperature level critical board is over temperature 1 Ensure that the system is being properly cooled see reliability considerations on page 39 2 Replace board System shutoff due to CPU x over temperature level critical CPU x is over temperature System shutoff due to CPU x under temperature level critical CPU x is under temperature System shutoff due to DASD tem
120. er incorporado de Clase 3A o de Clase 3B Tenga en cuenta la advertencia siguiente Cuando se abre hay radiaci n l ser No mire fijamente el rayo ni lleve a cabo ning n examen directamente con instrumentos pticos evite la exposici n directa al rayo 158 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Declaraci n 4 A 0 18 kg 32 kg 55 kg PRECAUCI N Tome medidas de seguridad al levantar el producto Declaraci n 5 PRECAUCI N El bot n de control de alimentaci n del dispositivo y el interruptor de alimentaci n de la fuente de alimentaci n no apagan la corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconectar todos los cables de alimentaci n de la fuente de alimentaci n AA 2 1 sp Declaraci n 10 A PRECAUCI N No coloque ning n objeto que pese m s de 82 kg 180 libras encima de los dispositivos montados en bastidor Appendix B Related service information 159 160 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Appendix C Notices Edition notice This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other
121. es Instead press F10 to bypass any options to this effect 2 If ISPR error is EF10 after disconnecting cables a Identify which channel is causing the error by the second digit Z of the original ISPR code as indicated in the following table Note ServeRAID 4H controllers have 4 channels ServeRAID 4L and 4Lx controllers have only one channel and ServeRAID 4M and 4Mx controllers have 2 channels ServeRAID 5i controllers have no channels The ServeRAID 5i uses the channel connectors of the server s onboard integrated SCSI controller Table 8 SCSI identifier SCSI Channel Code 2 Descriptions Channel 1 Channel 2 Channel 1 amp 2 Channel 3 Channel 1 amp 3 Channel 2 amp 3 Channel 1 2 amp 3 Channel 4 Channel 1 amp 4 Channel 2 amp 4 Channel 1 2 amp 4 Channel 3 amp 4 Channel 1 3 amp 4 Channel 2 3 amp 4 nm Oo Oo Mn Pl LL No on 8 olw Channel 1 2 3 amp 4 Confirm that the channel s identified from the error in step 2alis are the cause of the error by verifying that the error presents itself only when the offending channel is reconnected Check termination of identified channel Note SCSI channel termination details if any appear elsewhere in this publication Check for proper backplane jumper configuration Note SCSI channel jumper details if any appear elsewhere in this publication
122. essary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using testers set the controls correctly and use the approved probe leads and accessories for that tester Standon suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages 124 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and ma
123. este producto durante una tormenta e Conecte cada cable de alimentaci n a una toma de alimentaciin el ctrica con conexi n a tierra y cableado correctos e Conecte a tomas de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al e No encienda nunca un equipo cuando haya riesgos de incendio de inundaci n o de da os estructurales e Desconecte los cables de alimentaci n sistemas de telecomunicaciones redes y m dems conectados antes de abrir las cubiertas del dispositivo a menos que se indique lo contrario en los procedimientos de instalaci n y configuraci n Conecte y desconecte los cables tal como se describe en la tabla siguiente cuando desee realizar una operaci n de instalaci n de traslado o de apertura de las cubiertas para este producto o para los dispositivos conectados Para la conexin Para la desconexi n 1 AP GUELO todo 1 AP GUELO todo 2 En primer lugar conecte los cables a 2 En primer lugar retire cada cable de los dispositivos alimentaci n de la toma de alimentaci n 3 Conecte los cables de se al a los 3 Retire los cables de se al de los conectores conectores 4 Conecte cada cable de alimentaciin a la 4 Retire los cables de los dispositivos toma de alimentaci n 5 ENCIENDA el dispositivo Appendix B Related service information
124. etherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands China Hong Kong S A R Cyprus Dubai Fiji Ghana India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 1838574 Thailand 118 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide IBM power cord part number Used in these countries and regions 6952301 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela Chapter 7 Parts listing for the xSeries 335 119 120 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Appendix A Getting help and technical assistance If you need help service o
125. ette you must use a diskette that you have formatted yourself this function does not work with preformatted diskettes If the diskette has sufficient space for the test log the diskette may contain other data Viewing the System Error log You can also view the System Error log from the diagnostic programs See the instructions in POST error logs on page 23 Chapter 3 Diagnostics 25 Diagnostic error message tables For descriptions of the error messages that might appear when you run the diagnostic programs see Diagnostic error codes on page 88 Notes 1 Depending on your server configuration some of the error messages might not appear when you run the diagnostic programs 2 If diagnostic error messages appear that are not listed in the tables make sure that your server has the latest levels of BIOS Advanced System Management Processor ServeRAlD and diagnostics microcode installed Error code format The error code format is as follows fff ttt iii date cc text message where fff is the three digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt is the three digit failure code that indicates the exact test failure that was encountered These codes are for trained service personnel see Diagnostic error codes on page 88 iii is the three digit device ID These codes are for trained service personnel see
126. f an administrator password is set and then forgotten it cannot be overridden or removed You must replace the system board Chapter 2 Configuration 13 The following table provides a summary of the password features Table 2 Power on and administrator password features Type of password Features Power on password Type the password to complete the system startup All choices are available on the Configuration Setup Utility main menu Administrator password No password is required to complete the system startup Type the password to access the Configuration Setup Utility program All choices are available on the Configuration Setup Utility main menu Administrator and You can type either password to complete the system startup power on password e The administrator password provides access to all choices on the Configuration Setup Utility main menu You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user The power on password provides access to a limited set of choices on the Configuration Setup Utility main menu This limited access might include changing or deleting the power on password Remote control password Select this choice to set a remote control password This enables an administrator to manage the server remotely You can use any combination of up to seven characters A Z a z and 0 9 for you
127. fications see Features and specifications on page 2 System over temperature for CPU x level warning CPU x reporting over temperature condition Ensure system is being properly cooled sed System reliability considerations on page 39 System under recommended CPU x temperature level warning system reporting under temperature condition for CPU x e Ambient temperature must be within normal operating specifications see Features and specifications on page 2 Fan error messages Note See System on page 116 to determine which components should be replaced by a field service technician Message Action Fan x failure level critical fan x had a failure 1 Check connections to fan x 2 Replace fan x Fan x fault level critical fan x beyond recommended RPM range 1 Check connections to fan x 2 Replace fan x Fan x outside recommended speed action Power error messages 1 Replace fan x Note See System on page 116 to determine which components should be replaced by a field service technician Message Action Power supply x current share fault level critical excessive current demand on power supply x Replace power supply x Chapter 6 Symptom to FRU index 109 System on page 116 Note See to determine which components should be replaced by a field service technician
128. ght pipe 1 rear light pipe 1 CD ROM drive blank bezel 1 diskette drive blank bezel 1 slotted M3x5 screws 18 I O bracket 2 fan bracket 1 40 mm by 20 mm fan bracket 1 all models Power cord all models Keyboard CRUs Keyboard US English French Canadian LA Spanish Arabic Belgium French Belgium UK Bulgarian Czech Danish Dutch French German Greek Hebrew Hungarian Korean Iceland Italy Norwegian Polish Portuguese Romanian Russian Serbian Cyrillic Slavic Spanish Swedish Finn Swiss French German Turkish Turkish UK English Yugosl Lat US English EMEA Chinese US Thailand French Canadian 6952300 CRU CRU No 3712551 3712552 3712553 3712555 3712556 3712557 3712558 3712559 3712560 3712561 3712562 3712563 3712564 3712565 3712566 02K0901 3712567 3712568 3712569 3712570 3712571 3712572 3712573 3712574 3712575 3712576 3712577 3712578 3712579 3712580 3712581 3712582 3712583 3712585 3712587 3710913 Chapter 7 Parts listing for the xSeries 335 117 Power cord CRUs For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operate
129. he DIMM with the gold edge connectors has an index slot offset from the center of the DIMM Align the index slot with the slot on the system board Ensure that no gap exists between the DIMM and the retaining clips If a gap does exist remove the DIMM then reinsert it correctly If you replaced a failed DIMM start the Configuration Setup Utility program select Advanced Setup select Memory Settings highlight the connector or bank of connectors that you want to enable and then select Enable With some memory configurations the 3 3 3 beep code might sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is enabled its default setting restart the server three times to force the BIOS to reset the memory connector or bank of connectors If you have other options to install install them now Otherwise go to Completing the installation on page 62 Installing a microprocessor This section describes how to install a microprocessor in the server Before you install a microprocessor review the following information Thoroughly review the documentation that comes with the microprocessor to determine any required BIOS update see Recovering the BIOS code on page 29 The server comes with one microprocessor installed The following illustration shows the microprocessor sockets and the pluggable microprocessor 2 voltag
130. he Wake on LAN feature turned on the server the Wake on LAN feature can turn off the server Chapter 1 General information 7 8 You can remove all power from the computer by disconnecting the server from the ac power source Standby mode When the server is connected to an ac power source but has not been turned on it is in Standby mode When the server is in Standby mode the operating system is not running and all core logic except for the service processor is shut down The power on LED flashes to indicate that the server is in Standby mode The server can respond to requests from the service processor such as a remote request to turn on the server To put the server into Standby mode when the server is turned on shut down the operating system see your operating system documentation and press the power control button The ISMP can also put the server into Standby mode Additionally if the server has an optional Remote Supervisor Adapter installed or is connected to an ASM interconnect network that contains at least one server with an optional Remote Supervisor Adapter installed you can also put the server into Standby mode remotely through the Remote Supervisor Adapter user interface xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Chapter 2 Configuration The following configuration programs and capabilities come with your server O Copyright IBM Corp 2002 Configuratio
131. he interrupt IRQ setting assigned to the Ethernet adapter is also assigned to another device in the system Use the Configuration Setup Utility program to determine if this is the case Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet adapter or the other device Reseat or replace the adapter 32 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Table 4 Ethernet troubleshooting chart continued Ethernet controller problem The Ethernet controller stopped working without apparent cause FRU actions Check the following Run diagnostics for the Ethernet controller Try a different connector on the hub Reinstall the device drivers See your operating system documentation and the ServerGuide information Reseat or replace the adapter Ethernet controller messages The integrated Ethernet controller might display messages from certain device drivers The information in this section might be helpful The latest information available concerning these messages will be made available at the IBM Support Web site at http www ibm com pc support Note Although the term adapter is used in these messages the messages might also apply to the integrated Ethernet controller on the system board Novell Net
132. hecklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Turn off the computer Disconnect the power cord 3 Check the power cord for Appendix B Related service information 125 a Athird wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the server the part the work mat and the person handling the part are all at the same charge Notes 1
133. ication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you O COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2002 2003 All rights reserved Note to U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp O Copyright IBM Corp 2002 161 Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both Active Memory Predictive Failure Analysis Active PCI PS 2 Active PCI X ServeRAlD Alert on LAN ServerGuide C2T Interconnect ServerProven Chipkill TechConnect EtherJet Tivoli e business logo Tivoli Enterprise server Update Connector FlashCopy Wake on LAN IBM XA 32 IntelliStation XA 64 Light Path Diagnostics X Architecture NetBAY XceL4 Netfinity XpandOnDemand NetView xSeries OS 2 WARP Lotus Lotus Notes SmartSuite and Domino are trademarks of Lotus Development
134. ify that microprocessors are compatible see Installing a microprocessor VRM configuration microprocessor on page 55 is incorrect ae 2 If only one microprocessor is installed make sure it is located in socket U82 3 Verify that VRM is present if two microprocessors are installed 4 Microprocessor 5 VRM 86 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Diagnostics panel LED FRU action VRM LED on A voltage regulator 4 Failing VRM module VRM failed The LED next 2 System board to the failing VRM is on MEM System memory failed The 4 Failing DIMM LED next to the failing DIMM is on 2 System board SP Integrated system 1 Unplug the server for 30 seconds and then retry Pi ad processor ISMP 2 Reflash or update firmware for ISMP BIOS 3 System board PS Power supply failed 1 Verify that fan near power supply has clear air flow rerouting cables if necessary 2 Power supply 3 System board TEMP Temperature exceeded a 1 Ambient temperature must be within normal operating specifications threshold level See Features and specifications on page 2 2 Ensure fans are operating correctly 3 Examine System Error Log a System over recommended temperature b Power switch assembly c DASD over
135. index on page 83 YES Run the diagnostic programs If necessary see Diagnostic programs and error messages on page 24 If you receive an error see Chapter 6 Symptom to FRU index on page 83 If the diagnostic programs were completed successfully and you still suspect a problem see Undetermined problems on page 112 OOP DT N 22 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Diagnostic tools overview The following tools are available to help you identify and resolve hardware related problems POST error logs POST beep codes error messages and error logs The power on self test POST generates beep codes and messages to indicate successful test completion or the detection of a problem See POST error logs for more information The POST error log contains the three most recent error codes and messages that the system has generated during POST The System Error log contains all the error messages that were issued during POST To view the contents of the error logs start the Configuration Setup Utilit program then select Error Logs from the main menu See Viewing the System Error log on page 2 5 for more information Diagnostic programs and error messages The server diagnostic programs are stored in upgradable read only memory ROM on the system board These programs are the primary method of testing the major components of your server Se
136. ing illustration shows a C2T interconnect cable Chapter 4 Customer replaceable units 63 Use a C2T breakout cable available in the C2T cable option kit to connect the first server in the chain to the monitor keyboard and pointing device The following illustration shows a C2T breakout cable Before cabling the C2T chain review the following information You can connect a maximum of 42 servers in a C2T chain When connecting servers that are more than 3 U apart or on different racks you must use a 2 m 6 5 ft C2T interconnect cable which comes in the C2T cable option kit You can use only one 2 m 6 5 ft cable in a chain e C2T interconnect cables are hot swappable 64 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Servers are numbered by their positions in the chain 1 through n If one server is removed from the chain the remaining servers are renumbered For example if the 12th server is removed from a chain of 15 servers servers 13 through 15 are renumbered to 12 through 14 e C2T numbering is independent of other server references For example changing the position of a server in the C2T chain does not affect its IP address e C2T chaining supports a maximum video mode of 1024 x 768 Complete the following steps to cable a C2T chai
137. ing replaced is a customer replaceable unit CRU or a FRU Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor The thermal grease must be replaced anytime the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease Note e Read Installation guidelines on page 39 Read the safety notices at Safety information on page 123 Read Handling electrostatic discharge sensitive devices on page 126 Complete the following steps to replace damaged or contaminated thermal grease on the microprocessor and heat sink 1 Place the heat sink on a clean work surface 2 Remove the cleaning pad from its package and unfold it completely 3 Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink Note Be sure that all of the thermal grease is removed 4 Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor then dispose of the cleaning pad after all of the thermal grease is removed 0 01 mL of thermal grease Microprocessor 5 Use the thermal grease syringe to place 16 uniformly spaced dots of 0 01 mL each on the top of the microprocessor O Copyright IBM Corp 2002 73 Note 0 01 mL is one tick mark on the syringe If the grease is properly applied approximately half of the greas
138. ing an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product Appendix B Related service information 127 e When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON Statement 2 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used h
139. ion Features and specifications Table 1 on page 3 provides a summary of the features and specifications for your server 2 Note You can use the Configuration Setup Utility program in your server to determine the specific type of microprocessor on your system board xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Table 1 Features and specifications Microprocessor Intel Pentium 4 microprocessor Minimum One Maximum Two 512 KB Level 2 cache 400 MHz front side bus FSB Memory e Type error correcting code ECC double data rate DDR SDRAM registered DIMMs Minimum 512 MB Maximum 4 GB enabled for 8 GB Four slots interleaved Drives standard Diskette 1 44 MB CD ROM IDE Hard disk drives Slim high drives hot swap SCSI or non hot swap IDE drive capacity and speed vary with model Maximum Two Expansion slots One full length adapter slot supports up to 100 MHz 64 bit PCI X adapters bus A e One half length adapter slot supports up to 100 MHz 64 bit PCI X adapters bus B or 33 MHz 32 bit PCI adapters bus C Supports 3 3 V or universal adapters only Power supply One 331 watt 115 230 V ac Video ATI RageXL video controller integrated on system board e Compatible with SVGA 8 MB SDRAM video memory Size Height 43 mm 1 69 in Depth 660 mm
140. ive bay 2 Drive bay 1 Read Safety information on page 123 and Installation guidelines on page 39 2 Turn off the server and all attached peripheral devices Disconnect all power cords then disconnect all external signal cables from the server 3 Remove the server cover see Removing the cover and bezel on page 46 4 Press in on the USB option tray to release it and slide the tray out until it stops then press the retention clip at the bottom rear of the tray and remove the tray from the server Press on the bezel retention tabs and pull the bezel directly away from the server Notes a If you have only one non hot swap hard disk drive install it in the right hand bay bay 2 with a jumper installed in the cable selection enabled position of the jumper block on the rear of the drive b If you have two drives and you want the server to determine the master drive and subordinate drive automatically install jumpers in the cable selection enabled position of the jumper block on both drives c If you want to assign master and subordinate drives manually install a jumper in the master position for the drive in bay 2 and install a jumper in the subordinate position for the drive in bay 1 5 Install the hard disk drive in the drive bay a Attach the rails to the sides of the drive using 2 screws for each rail b Slide the drive into the bay until the rail latches snap into place c Co
141. ke DVD Laufwerke Einheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden m ssen Die Verkleidung des CD ROM Laufwerks nicht ffnen Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung auftreten A VORSICHT Manche CD ROM Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B Die nachfolgend aufgef hrten Punkte beachten Laserstrahlung bei ge ffneter Tur Niemals direkt in den Laserstrahl sehen nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden Hinweis 4 A Appendix B Related service information 145 146 18 kg 32 kg 255 kg ACHTUNG Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten Hinweis 5 ACHTUNG Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden da alle Netzkabel aus den Netzsteckdosen herausgezogen wurden AA 2 0m
142. l the error is no longer present Reseat the controller Replace the controller SCSI error codes Error code FRU action All SCSI Errors One or more of the following might be causing the problem A failing SCSI device adapter drive controller An improper SCSI configuration or SCSI termination jumper setting Duplicate SCSI IDs in the same SCSI chain A missing or improperly installed SCSI terminator e A defective SCSI terminator An improperly installed cable A defective cable 1 External SCSI devices must be turned on before you turn on the server 2 Make sure that the cables for all external SCSI devices are connected correctly 3 If you have attached an external SCSI device to the server make sure the external SCSI termination is set to automatic 4 Make sure that the last device in each SCSI chain is terminated correctly 5 Make sure that the SCSI devices are configured correctly Temperature error messages System on page 116 Note See to determine which components should be replaced by a field service technician Message Action DASD Over Temperature level critical direct access storage device bay x was over temperature Ensure that the system is being properly cooled see reliability considerations on page 39 108 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide
143. les You updated the configuration information in the Configuration Setup Utility program Whenever memory or an option is changed you must update the configuration Option you just installed An IBM option that used to work does not work now Note See System on page 116 to determine which components should be replaced by a field service technician Power problems gt Verify that all of the option hardware and cable connections are secure If the option comes with its own test instructions use those instructions to test the option If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly e The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server Failing option Symptom The server does not turn on FRU action Ae Verify that The power cables are properly connected to the server The electrical outlet functions properly The type of memory installed is correct If you just installed an option remove it and restart the server If the server now turns on you might have installed more options than the power supply supports If LEDs for CPUs or VRMs are on verify that a AVRM is installed if a second microprocessor is present b All microprocessors h
144. m Partition i Typical operating system installation Setting up or updating multiple servers Installing your operating system without ServerGuide Using the LSI Logic Configuration Utility program Starting the LSI Logic Configuration Utility program Formatting a SCSI hard disk drive Using the ServeRAID configuration programs Configuring the Gigabit Ethernet controller 3 Updating the integrated system management firmware Chapter 3 Diagnostics General checkout Checkout procedure Diagnostic tools overview POST error logs Viewing error logs from the Configuration Setup Utility program Viewing error logs from the diagnostic programs Diagnostic programs and error messages Starting the diagnostic programs Diagnostic error message tables Error code format Text message format ServerGuide error symptoms s Small computer system interface messages Light Path Diagnostics 3 Level 2 diagnostic panel LEDS i Recovering the BIOS code Power checkout Troubleshooting the Ethernet controller Ethernet plug wrap test Network connection problems Ethernet controller troubleshooting chart Copyright IBM Corp 2002 NOP BMD HH Ethernet controller messages Chapter 4 Customer replaceable units Installation guidelines System reliability considerations Major components of the xSeries 335 Type 8676 and Type 8830 server System board component locations System board internal connectors System board switches a
145. m board showing the locations of connectors switch and jumper blocks and LEDs System board internal connectors The following illustration shows the internal connectors on the system board JH I I I o Ba led P Remote Supervisor Adapter J2 CD ROM J7 System board power J21 SCSI backplane WW signal J8 O Fan 5 J5 SCSI backplane IDE power J18 ro o Front panel J10 Diskette drive J51 System board a o nia se power J6 icroprocessor iana 119 LL Primary IDE E ei 317 Microprocessor An 2 Front USB fan 2 J20 J14 Microprocessor Microprocessor fan 3 J47 fan 4 J48 CD ROM drive power J53 Chapter 4 Customer replaceable units 41 System board switches and jumpers 42 The following illustration shows the location of the switches and jumper blocks on the system board Any jumper blocks on the system board that are not shown in the illustration are reserved See Recovering the BIOS code on page 29 for information about the flash ROM page swap jumper NMI switch N E Bl Video disable ro jumper J9 ge se lt
146. mage to the system board or to the microprocessor e When you handle static sensitive devices take precautions to avoid damage from static electricity For information about handling these devices see Handling electrostatic discharge sensitive devices on page 126 Note A new microprocessor comes in a kit with a VRM and a heat sink If you are installing a microprocessor in the microprocessor 2 socket first install a VRM in the microprocessor 2 VRM slot J42 and remove the protective cover from the microprocessor 2 socket Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position approximately 135 angle as shown Then see the documentation provided with the microprocessor option for complete installation instructions Attention You must ensure that the locking lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket Failure to do so might result in permanent damage to the microprocessor microprocessor socket and system board Lever closed Chapter 4 Customer replaceable units 57 Lever closed Note The microprocessor release lever is on the side of the socket that faces the rear of the server Microprocessor release lever Microprocessor connector 6 Install the microprocessor a Touch the static protective package containing the new microprocessor to
147. mais de um cabo de alimentac o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimentac o estejam desconectados da fonte de energia el trica 2 EE sp 1 0 I CUIDADO Instru o 10 A CUIDADO N o coloque nenhum objeto com peso superior a 82 kg 180 Ibs sobre dispositivos montados em rack 132 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Server rats MAA IERI ROL HI TE a AE ER A TRS oN APY COREE EEE PARA E 1 pr po R REA 1 EA
148. mation about registering and creating a customized profile for your IBM products go to the following addresses on the Web http www ibm com pc register http www ibm com pc support When you turn on the server it performs a series of tests to check the operation of server components and some of the options installed in the server This series of tests is called the power on self test or POST Chapter 3 Diagnostics 23 If POST finishes without detecting any problems a single beep sounds and the first screen of the operating system or application program appears If POST detects a problem more than one beep sounds and an error message appears on your screen See Beep symptoms on page 83 and POST error codes on page 99 for more information Notes 1 If you have a power on password or administrator password set you must type the password and press Enter when prompted before POST will continue 2 Asingle problem might cause several error messages When this occurs work to correct the cause of the first error message After you correct the cause of the first error message the other error messages usually will not occur the next time you run the test The POST error log contains the three most recent error codes and messages that the system generated during POST The System Error log contains all messages issued during POST and all system status messages from the service processor You can view the conte
149. might direct you to look for an LED on the system board that identifies the specific failing component The following illustration 28 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide shows the location of the level 2 diagnostic LED panel on the system board E p a O Level 2 4 diagnostic LEDs TI DE The following illustration shows the error LEDs light path_button and test LED on Light Path Diagnostics panel on the system board Seel Light Path Diagnostic panel system error LED on page 86 for information on identifying problems using these LEDs Light Path Diagnostics CPU VRM CNFG Light path button SW1 MEM SP PS Test LED TEMP FAN DASD CR82 PCIA PCI B PCI C NMI OPT If you remove the server from the rack and you are using the Light Path Diagnostics LEDs to diagnose a problem you can press the Light Path button to light any LEDs that were lit before you unplugged the server Recovering the BIOS code If the BIOS code has become damaged such as from a power failure during a flash update you can recover the BIOS code using the flash ROM page swap jumper J38 and a BIOS flash diskette
150. mode As an installed software program See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager The Installation Guide for your server also contains instructions for using ServeRAID Manager to configure your integrated SCSI controller with RAID capabilities Notes 1 The integrated SCSI controller with RAID capabilities in your server supports only RAID level 1 2 If you install a different type of RAID adapter in your server use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices Configuring the Gigabit Ethernet controller Two Ethernet controllers are integrated on the system board These controllers provide an interface for connecting to 10 Mbps 100 Mbps or 1000 Mbps networks and provide full duplex FDX capability which enables simultaneous transmission and reception of data on the Ethernet local area network LAN You do not need to set any jumpers or configure the controllers for your operating system before you use the Ethernet controllers However you must install a device driver to enable your operating system to address the Ethernet controllers The device drivers are provided on the ServerGuide Setup and Installation CD If the Ethernet ports in your server support auto negotiation the Ethernet controllers detect the data transfer rate on the network 10BASE T
151. monitor now displays the image for the selected server and the select LED on the selected server is lit After you have used the keyboard to specify a server number you can use the same method pressing Num Lock twice then pressing or to select other servers in sequence Note You cannot use the and keys to select a server if you made the previous selection by pressing the select button on the selected server you must have made the previous selection through the keyboard If you turn off the selected server the monitor screen goes blank and you must select another server No more than two adjacent servers in the chain can be disconnected from their power source for the chain to work properly Cabling an ASM interconnect network An Advanced System Management ASM bus is integrated into the C2T interconnect cables so by adding one or more Remote Supervisor Adapters to a C2T chain of servers you can create an Advanced System Management ASM 66 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide interconnect network For information about using a Remote Supervisor Adapter for remote server management see the documentation that comes with the adapter Before cabling the ASM interconnect network review the following information The cables in an ASM interconnect network are hot swappable e Make sure that the firmware for the Remote Supervisor Adapter ASM processor and integrated sy
152. mouse or a USB mouse attached to your server you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons All other functions provided by mouse selectable buttons are also available using the function keys e You can test the USB keyboard by using the regular keyboard test The regular mouse test can test a USB mouse Also you can run the USB interface test only if there are no USB devices attached f You can view server configuration information such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen If the diagnostic programs do not detect any hardware errors but the problem persists during normal server operations a software error might be the cause If you suspect a software problem see the information that comes with the software package Viewing the test log When the tests are completed you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log Notes 1 You can view the test log only while you are in the diagnostic programs When you exit the diagnostic programs the test log is cleared saved test logs are not affected To save the test log so that you can view it later click Save Log on the diagnostic programs screen and specify a location and name for the saved log file 2 To save the test log to a disk
153. n 1 Turn off the servers 2 Obtain a sufficient number of C2T interconnect cables The server comes with one C2T interconnect cable that can span approximately 3 U A 2 m 6 5 ft C2T interconnect cable and a C2T breakout cable come in the C2T cable option kit The following illustration shows a C2T chain of four servers e STE axe ff Oo O OSTICO SO RE I a DRE E mo Ci PR ns 4 7 2000 OO a C so Eo o RER rr x PE ct Do O ORO ROSAL LSO x Kase Cae ECCS E a E OLOROROROROREROLORLORO a oo E 3 ol RER P o OR ORO 0 0 0 8 Regie toto O O DSO Os ONO RNCS a 3 D E OLORORORORORERORORORO co a 80808080 P e of 20980820082828080888 A TL SO SRI lo Lada ale ode ade oso 85958359355939855359 OO Te D E oc a A i po ol TETTE E e Video Mouse Keyboard Attention Do not allow the pins of the C2T cable connectors to touch the server chassis 3 Connect a C2T interconnect cable from the C2T In connector on the first server in the chain
154. n self test for the host failed 1 Reseat the microprocessor 2 Reseat the VRM 3 Replace the microprocessor CPU Chapter 6 Symptom to FRU index 111 Bus fault messages System on page 116 to determine which components should be replaced by a field service technician Bus fault messages Message Action Failure reading 12C device Check 1 If installed reseat the I2C cable between Remote Supervisor devices on bus 0 Adapter in PCI slot 1 31 and system board J2 2 Memory DIMMs 3 System board Failure reading 12C device Check 1 Reseat the I2C cable between the operator information panel devices on bus 1 and system board J10 2 Operator information card 3 System board Failure reading 12C device Check 1 Reseat the cable between system board and the power supply devices on bus 2 2 Power supply 3 System board Failure reading 12C device Check 1 Reseat the cable between the SCSI backplane and connector devices on bus 3 J8 of system board 2 SCSI backplane 3 System board Failure reading I2C device Check device System board on bus 4 Undetermined problems Use the information in this section if the diagnostic tests did not identify the failure the devices list is incorrect or the system is inoperative Notes 1 Damaged data in CMOS can cause undetermined problems 2 Damaged data in BIOS code can cause undetermined problems Check
155. n Setup Utility program This program is part of the basic input output system BIOS code that comes with your server You can use this program to change interrupt request IRQ settings configure serial port assignments change the drive startup sequence enable USB keyboard and mouse support resolve configuration conflicts set the date and time and set passwords For information about using this utility see Using the Configuration Setup Utility program on page 10 LSI Logic Configuration Utility With the built in LSI Logic Configuration Utility program you can configure the integrated SCSI controller and the devices that are attached to it See LSI Logic Configuration Utility program on page 18 ServeRAID configuration programs These programs come with your server If the server has a ServeRAID adapter installed or if you are using the integrated RAID capabilities you must use the ServeRAID configuration programs to define and configure the disk array subsystem before you install the operating system For information about using the ServeRAlD configuration programs see Using the ServeRAID configuration programs on page 19 and also the RAID documentation that comes with the RAID adapter ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server Use this CD during the initial installation
156. nal option or an external SCSI device you might see a message telling you that the configuration has changed The Configuration Setup Utility program automatically starts so that you can save the new configuration information See Using the Configuration Setup Utility program on page 10 for more information 68 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Some options have device drivers that you need to install See the documentation that comes with the option for information about installing any required device drivers The server comes with at least one microprocessor installed on the system board If you have installed an additional microprocessor the server can now operate as an SMP server Therefore you might need to upgrade the operating system to support SMP See the section about using the ServerGuide CD in the User s Guide and the operating system documentation for additional information If the server has a RAID adapter installed and you have just installed or removed a hard disk drive see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays If you have just installed a Remote Supervisor Adapter to manage the server from a remote location see the section about setting up the adapter in the Remote Supervisor Adapter User s Guide for information about setting up and configuring the adapter and using the adapter to manage the server
157. nd extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information Cable SCSI backplane Adapter 075 XXX 000 Failed power supply test Power supply 089 XXX 001 Failed microprocessor test 1 Microprocessor 1 2 System board 089 XXX 002 Failed optional 1 Optional microprocessor 2 microprocessor test 2 System board 165 060 000 Service Processor ASM may 4 Rerun the diagnostic test He busy 2 Fix other error conditions that may be keeping ASM busy Refer to the error log and diagnostic panel 8 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 4 System board 165 198 000 Service Processor Aborted 1 Rerun the diagnostic test 2 Fix other error conditions that may be keeping ASM busy Refer to the error log and diagnostic panel 3 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 4 System board 165 201 000 Service Processor Failed 1 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 2 System board Before replacing the system board ensure that system board jumper J38 is not installed the default when the error occurs 165 330 000 Service Processor Failed _ Update to the latest ROM diagnostic level and retry Chapter 6 Symptom to FRU index 89 System on page 116 to determin
158. nd jumpers System board external connectors System board LEDs System board option connectors Removing the cover and bezel Working with adapters Adapter considerations Installing an adapter Hard disk drives Installing a hot swap hard disk drive Installing a non hot swap hard disk drive Installing memory modules Installing a microprocessor Replacing a fan assembly Replacing the battery Completing the installation Installing the cover and bezel Cabling the server Cabling a C2T chain Cabling an ASM interconnect network Updating the server configuration Installing the server in a rack Input output connectors C2T connectors C2T breakout cable connectors Ethernet connector Integrated system management connector Serial connector Universal Serial Bus connectors Chapter 5 Service replaceable units Thermal grease Power supply Operator information card Diskette drive SCSI backplane Riser card System board Chapter 6 Symptom to FRU index Beep symptoms A T No beep symptoms Light Path Diagnostic panel system error r LED Diagnostic error codes e BA Error symptoms POST error codes Service processor error codes ServeRAID error codes xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide POST ISPR error procedures SCSI error codes Temperature error messages Fan error messages Power error messages System shutdown
159. ng supported options at http www ibm com pc support If you click Profile from the support page you can create a customized support page The support page has many sources of information and ways for you to solve problems including Diagnosing problems using the IBM Online Assistant Downloading the latest device drivers and updates for your products Viewing Frequently Asked Questions FAQ Viewing hints and tips to help you solve problems Participating in IBM discussion forums Setting up e mail notification of technical updates about your products Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers Hardware service and support 122 You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service Go to http www ibm com planetwide for support telephone numbers In the U S and Canada hardware service and support is available 24 hour
160. nment products prp shtml This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries contact your local waste disposal facility In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio Appendix C Notices 163 communications Operation of this equipment in a residential area is likely to cause harmful interfe
161. nnect the signal and power cables to the rear of the drive Keep the cables clear of the airflow path of the fan behind the drive bays 6 If you have other options to install install them now Otherwise go to Completing the installation on page 62 Installing memory modules This section describes how to install memory modules in the server Before you install memory modules review the following information The xSeries 335 Type 8676 and Type 8830 server uses interleaved dual inline memory modules DIMMs which requires that you add remove or replace DIMMs in pairs Each pair must be of the same type capacity and speed Chapter 4 Customer replaceable units 53 Adding memory to the server is an easy way to improve system performance The server comes with one pair of DIMMS installed in DIMM slots 1 and 2 on the system board You can increase the amount of memory in the server by replacing them with higher capacity DIMMs or installing an additional pair of DIMMs in slots 3 and 4 The server supports 256 MB 512 MB and 1 GB DIMMS See the ServerProven list at http www ibm com pc compat on the World Wide Web for a list of memory modules supported by the server The following illustration shows the memory slots on the system board u DIMM 4 J37 Do sua Hr ERRA
162. nts of the System Error log from the Configuration Setup Utility program or from the diagnostic programs Viewing error logs from the Configuration Setup Utility program Start the Configuration Setup Utility program and select Error Logs from the main menu then select either POST Error Log or System Event Error Log See Starting the Configuration Setup Utility program on page 10 for more information Viewing error logs from the diagnostic programs Start the diagnostic programs select Hardware Info from the top of the diagnostic programs screen select System Error Log from the list that appears then follow the instructions on the screen See Starting the diagnostic programs for more information Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read only memory ROM on the system board These programs are the primary method of testing the major components of your server Diagnostic error messages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the server displays more than one error message Always follow the suggested action instructions for the first error message that appears Starting the diagnostic programs Comple
163. oes not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cord from the electrical outlet C2T Out connector Connect a breakout cable to this connector or use this connector to connect the server to the C2T In connector of another server in a C2T chain Serial connector Connect a 9 pin serial device to this connector C2T In connector Use this connector to connect the server to the C2T Out connector of another server in a C2T chain If you have an optional Remote Supervisor Adapter system management adapter installed in PCI slot 1 your server has additional connectors and LEDs See the Option Installation Guide for more information about these connectors and LEDs 6 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Server power features When you connect the server to an ac power source the server goes into Standby mode After approximately 20 seconds the power control button becomes active and you can turn on the server and start the operating system by pressing the power control button The following section describes other ways in which the server can be turned on A power control button shield comes with your server You can install this disk shaped shield to prevent the server from being turned off accidentally Turning on the server After the server is connected to an ac po
164. of the selected items then press Enter The Device Properties and Mirroring Properties choices produce additional screens of parameters to review or change Formatting a SCSI hard disk drive Attention Low level formatting removes all data from the hard disk drive If there is data you want to save back up the hard disk drive before continuing this procedure You can use the LSI Logic Configuration Utility program to perform a low level format on a SCSI hard disk drive Complete the following steps to format a drive 1 Select the controller channel for the drive to format from the list of adapters Select Device Properties from the resulting screen Use the arrow keys 1 or 4 to highlight the drive to format Use the arrow keys or gt or the End key to scroll to the right Highlight the Format item then press Enter to begin the low level formatting operation af D 18 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Using the ServeRAID configuration programs You can use the ServeRAlD Manager utility provided on the IBM ServeRAID Support CD that is shipped with the server to Configure a redundant array of independent disks RAID Restore a SCSI hard disk to factory default settings erasing all data View your RAID configuration and associated devices e Monitor operation of your RAID controllers The ServeRAID Manager program operates in two ways Startable CD
165. of your server to configure basic hardware features and to simplify your operating system installation See Using the ServerGuide Setup and Installation CD on page 14 for more information Integrated Ethernet controller configuration process The two integrated Ethernet controllers provide an interface for connecting to 10 Mbps 100 Mbps or 1000 Mbps networks To configure the integrated Ethernet controllers see Configuring the Gigabit Ethernet controller on page 19 Integrated system management firmware update utility program To update the integrated system management ISM firmware see integrated system management firmware on page 20 You can get the update utility program from the IBM Support Web site at http www ibm com pc support on the World Wide Web IBM Director IBM Director is a workgroup hardware management tool that you can use to centrally manage xSeries servers IBM NetVista IntelliStation and ThinkPad computers and non IBM Intel microprocessor based systems IBM Director automates tasks such as inventory taking monitoring of environmental sensors such as temperature voltage and fans alerting and system health information No further information about IBM Director is provided in this publication For more information and instructions about IBM Director see the IBM Director User s Guide on the CD that comes with your server Using the Configuration Setup Utility program Use the Configu
166. ol to complete the installation Setting up or updating multiple servers You can use the ServerGuide program to create diskettes that help you set up or update multiple servers You can modify information on the diskettes as you use them to set up or update other servers Note Availability and function can vary by server model and by the hardware that is installed You can create a setup replication diskette which contains your hardware configuration selections Use this diskette to replicate selections to other servers that are of the same model You can create an operating system replication diskette which contains information that you need to complete multiple installations Not all operating systems support operating system replication diskettes Installing your operating system without ServerGuide If you have already configured the server hardware and you decide not to use the ServerGuide program to install your operating system complete the following steps to download the latest operating system installation instructions from the IBM Support Web page 1 Go to http www ibm com pc support 2 Under Browse click Servers 3 From the Family drop down list select your server model 4 If operating system installation instructions are available for your server model OS installation is in the list in the upper left corner of the Web page Click OS installation and select the instructions for your operating system Chapte
167. ollowed i by a blank display screen If this 3 System board occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility is set to Enabled its default setting you must restart the server three times to force the system BIOS code to reset the memory connector or bank of connectors from Disabled to Enabled 4 4 4 Optional system management 1 verify that the adapter is installed in slot 1 adapter not installed in slot 1 or not a 2 Adapter functioning correctly 3 System board Two short beeps Information only Run Diagnostics ie conngupanan Nas changed 2 Run the Configuration Setup Utility program Three short beeps 1 DIMM 2 System board One continuous beep 1 Microprocessor 2 Optional microprocessor if installed 3 System board Chapter 6 Symptom to FRU index 85 System on page 116 to determine which components should be replaced by a field service technician Beep symptom FRU action Repeating short beeps 1 Keyboard 2 System board No beep symptoms System on page 116 to determine which components should be replaced by a field service technician No beep symptom FRU action No beep and the system 1 System board operates correctly No beep and no video System see Undetermined problems on page 112 error LED is OFF No beep and no video System see Light Path Diagnostic panel system error LED
168. on the system board CR1 see System board LEDs on page 44 is on the slot is operating on bus B if the LED is not lit the slot is operating on bus C The server scans PCI X slots 1 and 2 to assign system resources By default the server starts boots devices in the following order system IDE and SCSI devices then PCI and PCI X devices Note To change the boot precedence for PCI and PCI X devices you must disable the devices through the Configuration Setup Utility program Start the Configuration Setup Utility program and select Start Options from the main menu Then select the Startup Sequence Options and use the arrow keys to specify the startup order If you plan to install either an optional SCSI adapter or an optional RAID adapter you can install it in either of the PCI X slots if the size of the adapter permits The server supports a variety of RAID adapters for both internal and external configurations For the most current list of supported RAID adapters go to http www ibm com pc us compat on the World Wide Web For details about installing a RAID adapter see the documentation that comes with the adapter Chapter 4 Customer replaceable units 47 If you plan to use a RAID adapter to control internal hot swap hard disk drives disconnect the SCSI cable from the SCSI backplane signal connector J8 on the system board and connect it to the RAID adapter The following illustration shows the cable routing if you ar
169. oprocessor Optional microprocessor if installed GN System board 151 Real time clock error Run diagnostics Battery on gt System board 161 Real time clock battery error Run the Configuration Setup Utility program Battery RE System board 162 Device configuration error Note Be sure to load the default settings and any additional desired settings then save the configuration Run the Configuration Setup Utility program Battery Failing device Pi St System board 163 Real time clock error _ Run the Configuration Setup Utility program D Battery 3 System board Chapter 6 Symptom to FRU index 99 System on page 116 Error code symptom FRU action to determine which components should be replaced by a field service technician 164 Memory configuration changed 1 Run the Configuration Setup Utility program 2 DIMM System board 165 Service Processor failure System board 175 Hardware error System board 176 Computer cover or cable cover was 1 Run the Configuration Setup Utility program removed without a key being used 2 System board 177 178 Security hardware error 1 Run the Configuration Setup Utility program 2 System board 184 Power on password damaged 1 Run the Configuration Setup Utility program 2 System board 185 Drive startup se
170. or Moving a color monitor while it is turned on might cause screen discoloration Then move the device and the monitor at least 305 mm 12 in apart Turn on the monitor Notes a To prevent diskette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in Non IBM monitor cables might cause unpredictable problems An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors For information about the enhanced monitor cable contact your IBM reseller or IBM marketing representative 2 Video adapter if installed 3 System board Wrong characters appear on the if the wrong language is displayed update the BIOS code with the correct screen language 2 Video adapter if installed 3 System board 96 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Option problems Symptom FRU action An IBM option that was just installed does not work 1 Verify that The option is designed for the server see the ServerProven list on the World Wide Web at http www ibm com pc compat You followed the installation instructions that came with the option The option is installed correctly You have not loosened any other installed options or cab
171. or if installed 2 Microprocessor 3 System board Copyright IBM Corp 2002 83 System on page 116 to determine which components should be replaced by a field service technician Beep symptom FRU action 1 1 3 CMOS write read test failed 4 Battery 2 System board 1 1 4 BIOS EEPROM checksum failed 1 DIMM 2 System board 1 2 1 Programmable Interval Timer System board failed 1 2 2 DMA initialization failed System board 1 2 3 DMA page register write read System board failed 1 2 4 RAM refresh verification 1 DIMM failed 2 System board 1 3 1 first 64K RAM test failed 1 DIMM 2 System board 1 3 2 first 64K RAM parity test 1 DIMM failed 2 System board 2 1 1 Secondary DMA register System board failed 2 1 2 Primary DMA register failed System board 2 1 3 Primary interrupt mask System board register failed 2 1 4 Secondary interrupt mask System board register failed 2 2 1 Interrupt vector loading failed System board 2 2 2 Keyboard controller failed 1 Keyboard 2 System board 2 2 3 CMOS power failure and 1 Battery checksum checks failed 2 System board 2 2 4 CMOS configuration 1 Battery information validation failed 2 System board 2 3 1 Screen initialization failed System board 2 3 2 Screen memory failed System board 2 3 3 Screen retrace failed S
172. ormations suivantes e N ouvrez pas ces produits pour viter une exposition directe au rayon laser Vous ne pouvez effectuer aucune op ration de maintenance l int rieur Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent document DANGER Certains produits laser contiennent une diode laser de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert vitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques vitez une exposition directe au rayon Notice n 4 A 142 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide 18 kg 37 lbs 32 kg 70 5 lbs 255 kg 121 2 lbs ATTENTION Faites vous aider pour soulever ce produit Notice n 5 A A ATTENTION Le bouton de mise sous tension hors tension de l unit et l interrupteur d alimentation du bloc d alimentation ne coupent pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous les cordons d alimentation des socles de prise de courant 2 e 1 sp Notice n 10 A ATTENTION Ne posez pas d objet dont le poids
173. orner These LEDs are lit if the drive is active and in some cases if the drive fails Each hot swap drive has a single connector attached SCA connector which plugs directly into the hot swap SCSI backplane The backplane attaches to connector J18 on the system board and controls the SCSI IDs for the hot swap drives Note The drive in bay 1 is assigned SCSI ID O the drive in bay 2 is assigned SCSI ID 1 Non hot swap disk drives do not require a backplane or tray and they do not have indicator LEDs However you must attach the blue rails that come with the drive before installing it in the server Chapter 4 Customer replaceable units 51 Non hot swap disk drives have a jumper block on the rear Install a jumper in the cable selection position of the jumper block For details see the notes under step 4 on page 53 and the documentation that comes with the drive If you install only one hard disk drive for faster startup install it in the primary boot device bay For hot swap SCSI drives the drive in bay 1 is the primary boot device For IDE drives the drive in bay 2 is the primary boot device e If you are installing a hot swap drive continue with Installing a hot swap hard If you are installing a non hot swap drive go to Installing a non hot swap hard disk drive Installing a hot swap hard disk drive Before you install a hot swap hard disk drive review the following information Inspect the drive tra
174. ot reversed The server and the monitor are turned on Keyboard System board Verify that The mouse or pointing device cable is securely connected and that the keyboard and mouse cables are not reversed The mouse device drivers are installed correctly Mouse or pointing device System board 94 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Memory problems Symptom FRU action The amount of system memory displayed is less than the amount of physical memory installed 1 Verify that The memory modules are seated properly You have installed the correct type of memory If you changed the memory you updated the memory configuration with the Configuration Setup Utility program All banks of memory on the DIMMs are enabled The server might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled 2 Check POST error log for error message 289 If the DIMM was disabled by a system management interrupt SMI replace the DIMM If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restart the server 3 DIMM 4 System board Note See System
175. ote In the following error codes if XXX is 000 195 or 197 do not replace a FRU The description for these error codes are 000 The test passed 195 The Esc key was pressed to stop the test 197 Warning a hardware failure might not have occurred For all error codes replace the FRU or take the action indicated Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 001 XXX 000 Failed core tests System board 001 XXX 001 Failed core tests System board 001 250 001 Failed processor board ECC System board 005 XXX 000 Failed video test Video adapter if installed 2 System board 011 XXX 000 Failed COM1 serial port test Check loopback plug connected to externalized serial port e Check cable from externalized port to system board 011 XXX 001 Failed COM2 serial port test Check loopback plug connected to externalized serial port e Check cable from externalized port to system board 014 XXX 000 Failed parallel port test System board 015 XXX 001 USB interface not found board damaged System board 015 XXX 015 Failed USB external i 1 Make sure the parallel port is not disabled BOPBAEKTERN 2 Run the USB external loopback test again 3 System board ti USB device connected 1 Remove USB devices from USB1 and USB2 a tesi 2 Run the USB extern
176. ound but none matched the required ID Action Using the Configuration Setup Utility program make sure that Ethernet is enabled 0x13 Explanation Did not find any Ethernet controllers that matched the required subven subdev Action Using the Configuration Setup Utility program make sure that Ethernet is enabled 0x16 Explanation Single adapter found but multiple instances tried to load Action Using the Configuration Setup Utility program make sure that Ethernet is enabled and that the integrated 10 100 Ethernet controller or the optional Ethernet PCI adapter are enabled 0x17 Explanation Slot parameter not specified in the registry Action Remove the adapter driver and reinstall it 36 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Table 6 NDIS Windows NT driver messages for the Ethernet controller continuea Error code hex Description All other Action See supplementary documentation such as www ibm com pc support for more 4 character information hexadecimal codes Ethernet Windows NDIS teaming messages This section explains the the messages associated with Ethernet teaming Table 7 NDIS Windows driver teaming messages for the Ethernet controller Event ID Type Description 01 Error Explanation Team name and physical adapter name are the same This is an invalid configuration Action Reconfigure the adapter t
177. p 2002 Each of the drive bays has a drive or a filler panel and electromagnetic compatibility EMC shield installed in it Space is available around the server to allow the server cooling system to work properly See the documentation that comes with the rack You have followed the cabling instructions that come with optional adapters You have replaced a failed fan as soon as possible 39 Major components of the xSeries 335 Type 8676 and Type 8830 server The following illustration shows the major components in the server It shows a SCSI hot swap hard disk drive model An IDE non hot swap hard disk drive model is also available The illustrations in this publication might differ slightly from your hardware Note For more detailed information about replaceable components see Chapter 7 Parts listing for the xSeries 335 on page 115 and System on page 116 Power cord box Hard disk drive fan air baffle Microprocessor heat sink Microprocessor Microprocessor VRM Dual inline is memory moue a DIMM ART System board Hot swap hard disk Heat sink da drive SCSI backplane retention module SCSI model only Air baffle Filler panel Microprocessor fans CD ROM Diskette drive assembly USB option tray 40 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide System board component locations This section provides illustrations of the syste
178. perature sensor x level critical DASD area reported temperature outside recommended operating range 1 Ensure that the system is being properly cooled see System reliability considerations on page 39 2 Replace CPU x Ambient temperat ure must be within normal operating specifications see Features and specifications on page 2 Ensure that the system is being properly cooled see reliability considerations on page 39 System shutoff due to high ambient temperature level critical high ambient temperature perating on page re must be within normal o Features and specifications Ambient temperatu specifications see 2 System shutoff due to system board under temperature level critical system board is under temperature perating on page re must be within normal o Features and specifications Ambient temperatu specifications see 2 DASD checkout Note See System on page 116 to determin e which components should be replaced by a field service technician Message Action Hard drive x removal detected level critical hard drive x has been removed Information only take action as appropriate Host built in self test BIST Note See System on page 116 on page 116 to determine which components should be replaced by a field service technician Message Action Host fail level informational built i
179. power cords are disconnected from the power source 20 gt 1 Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 Ibs on top of rack mounted devices Appendix B Related service information 129 Importante Todas as instru es de cuidado e perigo da IBM documentation come am com um n mero Este n mero utilizado para fazer refer ncia cruzada de uma instru o de cuidado ou perigo no idioma ingl s com as vers es traduzidas das instru es de cuidado ou perigo encontradas nesta se o Por exemplo se uma instru o de cuidado iniciada com o n mero 1 as tradu es para aquela instru o de cuidado aparecem nesta se o sob a instru o 1 Certifique se de ler todas as instru es de cuidado e perigo antes de executar qualquer opera o Instru o 1 PERIGO A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica es perigosa Para evitar risco de choque N o conecte ou desconecte cabos e n o realize instala o manuten o ou reconfigura o deste produto durante uma tempestade com raios Conecte todos os cabos de alimenta o a tomadas el tricas corretamente instaladas e aterradas Conecte todos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal
180. pport and Engineering functions e Machine type and model Microprocessor or hard disk upgrades Failure symptom Do diagnostics fail What when where single or multiple systems ls the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing ls this the original reported failure Diagnostics version Type and version level Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level Note To eliminate confusion identical systems are considered identical only if they Are the exact machine type and models Have the same BIOS level Have the same adapters attachments in the same locations Have the same address jumpers terminators cabling Have the same software versions and levels Have the same diagnostics code version Have the same configuration options set in the system Have the same setup for the operation system control files on oO mn 8 D gt Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Chapter 6 Symptom to FRU index 113 114 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Chapter 7 Parts listing for the xSeries 335 This parts listing supports the xSeries 335 Type 8676 Type 8830
181. pter to make memory available to the PCI adapter Disabling the adapter BIOS on the adapter might correct the error See the documentation provided with the adapter 00180200 No more I O space available for PCI adapter Oe Run the Configuration Setup Utility program Failing adapter System board 00180300 No more memory above 1MB for PCI adapter p IS EE Run the Configuration Setup Utility program Failing adapter System board 00180400 No more memory below 1MB for PCI adapter bn Run the Configuration Setup Utility program Move the failing adapter to slot 1 or 2 Failing adapter System board Chapter 6 Symptom to FRU index 103 Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 00180500 PCI option ROM checksum 1 Remove failing PCI adapter error 2 System board 00180600 PCI adapter self test 1 Run the Configuration Setup Utility program 2 Move the failing adapter to slot 1 or 2 3 Failing adapter 4 System board 00180700 00180800 General PCI error 4 System board 2 PCI adapter 00181000 PCI error 1 Adapter 2 System board 01295085 ECC checking hardware test 41 System board error 9 2 Microprocessor 01298001 System BIOS installed on this server does not support level of processor a Ensure all microprocessors have the same c
182. quence information 4 Run the Configuration Setup Utility program corrupted 2 System board 186 Security hardware control logic failed 1 Run the Configuration Setup Utility program 2 System board 187 VPD serial number not set 1 Set serial number in the Configuration Setup Utility program 2 System board 188 Bad EEPROM CRC 2 1 Run the Configuration Setup Utility program 2 System board 189 An attempt was made to access the Run the Configuration Setup Utility program and enter the server with invalid passwords administrator password 196 Microprocessor mismatch error 1 Move microprocessor in socket 1 to socket 2 and move microprocessor in socket 2 to socket 1 2 Microprocessor 201 Memory test error If the server does DIMM not have the latest level of BIOS installed ai System board update the BIOS to the latest level and N run the diagnostic program again 229 Cache error 1 Microprocessor 2 Optional microprocessor if installed 262 DRAM parity configuration error Run the Configuration Setup Utility program Battery Go D ds System board 289 DIMM disabled by POST or user 1 Run the Configuration Setup Utility program if the DIMM was disabled by the user Disabled DIMM if not disabled by user System board on 301 Keyboard or keyboard controller error Keyboard 2 System board 303 Keyboard controller error System boa
183. r 2 Configuration 17 Using the LSI Logic Configuration Utility program LSI Logic Configuration is a built in menu driven configuration utility program that you can use to Perform a low level format of a SCSI hard disk drive Seta SCSI device scan order Set a SCSI ID for a controller Notes 1 The integrated SCSI controller with RAID capabilities in your server supports only RAID level 1 Installing an optional RAID adapter provides additional RAID information on configuring your server for RAID operation 2 If you install a different type of RAID adapter in your server use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices The following sections provide instructions for starting the LSI Logic Configuration Utility program and formatting a SCSI hard disk drive Starting the LSI Logic Configuration Utility program Complete the following steps to start the LSI Logic Configuration Utility program 1 Turn on the server 2 When the lt lt lt Press lt CTRL gt lt C gt to start LSI Logic Configuration Utility gt gt gt prompt appears press Ctrl C Note If an administrator password has been set you are prompted to type the password to start the LSI Logic Configuration Utility program 3 Use the arrow keys to select a controller channel from the list of adapters then press Enter 4 Follow the instructions on the resulting screen to change the settings
184. r as far as the power supply cable permits and set it aside Install the adapter Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For information about handling these devices see Handling electrostatic discharge sensitive devices on page 126 a Remove the adapter from the static protective package and set any jumpers or switches on the adapter as directed by the adapter 50 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide manufacturer lf you are installing a full length adapter you might have to remove a plastic bracket secured to the adapter with 2 screws before installing the adapter Attention When you install an adapter ensure that the adapter is correctly seated in the connector before you turn on the server Improperly seated adapters might cause damage to the system board the riser card for slot 1 or the adapter b Grasp the adapter by its top edge or upper corners align it with the connector and press it firmly into the connector 9 Slide the expansion slot clip toward the server until it snaps into place 10 Connect any internal cables to the adapter See the instructions that come with the adapter for details Attention Ensure that the cables do not block the flow of air from the fans 11 If you removed the power cord module to install the adapter in PCI X slot 1 install the module by reversing the proc
185. r place of purchase 98 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Universal Serial Bus USB port problems Symptom FRU action A USB device does not work Verify that You are not trying to use a USB device during POST if you have a standard non USB keyboard attached to the keyboard port Note If a standard non USB keyboard is attached to the keyboard port the USB is disabled and no USB device will work during POST The correct USB device driver is installed Your operating system supports USB devices POST error codes In the following error codes X can be any number or letter Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 062 Three consecutive startup failures A Run the Configuration Setup Utility program using the default configuration 1 2 Battery 3 System board 4 Microprocessor 101 102 System and processor error System board 106 System and processor error System board 111 Channel check error Failing adapter DIMM System board SN 114 Adapter read only memory error Failing adapter N Run diagnostics 129 Internal cache error Micr
186. r remote control password Keep a record of your password in a secure place The remote control password is available only if an optional IBM Remote Supervisor Adapter is installed in your server Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD includes an easy to use setup and installation program that is designed for your IBM server The ServerGuide program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware The ServerGuide program simplifies operating system installations by providing updated device drivers and in some cases installing them automatically To purchase the latest ServerGuide Setup and Installation CD see the ServerGuide Updates flyer that comes with your server library or go to the ServerGuide fulfillment Web site at http www ibm com pc coupon The ServerGuide program has the following features to make setup easier An easy to use interface with online help Diskette free setup and configuration programs that are based on detected hardware ServeRAlD Manager program which configures your ServeRAID adapter or integrated SCSI controller with RAID capabilities e A system BIOS update program which updates the BIOS code directly from the CD Device drivers that are provided for your server model and detected hardware e Operating system partition size and file system type that a
187. r technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This appendix contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your xSeries or IntelliStation system and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system is turned on Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system Go to the IBM Support Web site at http www ibm com pc support to check for technical information hints tips and new device drivers Use an IBM discussion forum on the IBM Web site to ask questions You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system also describes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error co
188. ration Setup Utility program to View configuration information View and change assignments for devices and I O ports Set the date and time Set and change passwords and Remote Control Security settings Set the startup characteristics of the server and the order of startup devices Set and change settings for advanced hardware features View and clear error logs Starting the Configuration Setup Utility program Complete the following steps to start the Configuration Setup Utility program 1 Turn on the server 2 When the prompt Press F1 for Configuration Setup appears press F1 If you have set both a power on password and an administrator password you must type the administrator password to access the full Configuration Setup Utility menu If you do not type the administrator password a limited Configuration Setup Utility menu is available 3 Select settings to view or change Configuration Setup Utility menu choices The choices on the Configuration Setup Utility main menu listed below are described more fully in the User s Guide on the IBM xSeries Documentation CD Depending on the level of BIOS code installed on the server the choices may differ slightly from those listed here 10 System Summary Select this choice to display configuration information System Information Select this choice to display information including Product Data about your server It appears only on the full Configuration Setup Utility m
189. rd 100 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 602 Invalid diskette boot record 1 Diskette 2 Diskette drive 3 Cable 4 System board 604 Diskette drive error Run the Configuration Setup Utility program and diagnostics Diskette drive Drive cable PD Nos System board 605 Unlock failure Diskette drive Drive cable on gt System board 662 Diskette drive configuration error Run the Configuration Setup Utility program and diagnostics Diskette drive Drive cable PN System board 762 Coprocessor configuration error Run the Configuration Setup Utility program Battery ONS Microprocessor 962 Parallel port error Disconnect the external cable on the parallel port Run the Configuration Setup Utility program ON System board 11XX System board serial port 1 or 2 error Disconnect the external cable on the serial port Run the Configuration Setup Utility program SD System board 1162 Serial port configuration conflicts Run the Configuration Setup Utility program and ensure that the IRQ and I O port assignments needed by the serial port are available 2 If all interrupts are being used by adapters remove an adapter or force other
190. re selectable during setup 14 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide ServerGuide features Features and functions can vary slightly with different versions of the ServerGuide program To learn more about the version that you have start the ServerGuide Setup and Installation CD and view the online overview Nat all features are supported on all server models The ServerGuide program requires a supported IBM server with an enabled startable bootable CD ROM drive In addition to the ServerGuide Setup and Installation CD you must have your operating system CD to install your operating system The ServerGuide program has the following features Sets system date and time Detects the SCSI RAID adapter controller or integrated SCSI controller with RAID capabilities and runs the SCSI RAID configuration program Updates the licensed internal code firmware level without diskettes Checks the system BIOS code and microcode firmware levels of supported options to determine whether a later level is available from the CD You can perform updates without using diskettes Creates a System Partition on the default drive You can run server specific utility programs after setup Detects installed hardware options and provides updated device drivers for most adapters and devices Creates a setup replication diskette for replicating setup selections for other servers of the
191. remotely The Remote Supervisor Adapter User s Guide comes with the adapter To configure the integrated Gigabit Ethernet controllers see Configuring the Gigabit Ethernet controller on page 19 Installing the server in a rack Detailed cabling instructions for a typical rack server configuration are provided on the IBM xSeries Documentation CD that come with your server These instructions also come with the Tower to Rack Conversion Kit Input output connectors Connect optional external devices to the connectors on the front and rear of the server Your server has the following input output I O connectors Serial 1 rear e Universal Serial Bus USB 2 front 1 rear ISM 1 rear Cable Chaining Technology C2T 2 rear Ethernet 2 rear Keyboard 1 on C2T breakout cable Auxiliary device pointing device 1 on C2T breakout cable Video 1 on C2T breakout cable The following illustration shows the locations of the connectors on the front panel BER gt mn o gt ES o o E PR jo USB 1 connecter USB 2 connecter Chapter 4 Customer replaceable units 69 The following illustration shows the locations of the connectors on the rear panel Power connector P 8989808980389888889 De SOSSE OEL 808 JE GRR a
192. rence in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference causedby using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to
193. s a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Appendix B Related service information Note The service procedures are designed to help you isolate problems They are written with the assumption that you have model specific training on all computers or that are familiar with the computers functions terminology and service information provided in this manual Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer General safety Follow these rules to ensure general safety O Copyright IBM Corp 2002 Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you Do nat perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure tha
194. s can be loaded only from the Configuration Setup Utility main menu Advanced Setup Select this choice to change values for advanced hardware features such as cache control and PCI configuration This choice appears only on the full Configuration Setup Utility main menu System Partition Visibility Select this choice to indicate whether the System Partition is visible Memory Settings Select this choice to manually enable a pair of memory connectors Note If a memory error is detected during POST or memory configuration the server will automatically disable the failing pair of memory connectors and continue operating with reduced memory capacity If this occurs you must manually enable the set of memory connectors after the problem is corrected CPU Options Select this choice to set the microprocessor cache mode to disabled write back or write through Selecting write back mode will provide better system performance PCI Bus Control Select this choice to view and set interrupts for PCI devices and to configure the master latency timer value for the server Integrated System Management Processor Settings You can view and enable or disable the Reboot on System NMI setting on this menu Error Logs Select this choice to view or clear error logs Select POST Error Log to view the three most recent error codes and messages that the system generated during POST Select System Event Error Log
195. s detected The Custom Configuration method displays all programs that are available for your server and you decide which programs to run Chapter 2 Configuration 15 The Replicated Configuration method provides the option of duplicating your setup selections to other servers that are the same model If you select the Custom Configuration method the following features are optional If you select the Express Configuration method some or all of these features are run depending on the hardware that is detected The Set Date and Time feature is provided so that you do not have to use the Configuration Setup Utility program to access these settings The Clear Hard Disks feature is provided so you can delete all partitions on all hard disk drives The ServerGuide program checks the server BIOS code and microcode firmware levels for supported options and then checks the CD for a newer level The CD content might be newer than the BIOS code and firmware level The ServerGuide program can perform a flash update of the BIOS code and supported microcode firmware options without using diskettes The SCSI RAID configuration program starts leading you through the entire configuration process The ServerGuide program creates a System Partition on the default drive The ServerGuide program displays a confirmation summary so that you will know when you have completed all the required tasks Then you are read
196. shows that the diagnostic circuitry is working correctly The server is designed so that any LEDs that are illuminated can be illuminated again without ac power after you remove the cover This feature helps you isolate the problem if an error causes the server to shut down See FLight Path Diagnostic Important You have up to 12 hours to use the Light Path Diagnostic LEDs after ac power has been removed from the server After 12 hours you must power on the server again to be able to use the Light Path Diagnostic LEDs to help locate system errors To view the LEDs on the system board 1 Tum off the server and peripheral devices 2 Remove all external cables from the server then remove the server from the rack and remove the cover see Removing the cover and bezel on page 46 3 Press and hold the Light Path Diagnostics blue button on the system board at the right front of the LED cluster The error indicating LEDs will light while the switch is pressed Take corrective action for the indicated error see Light Path Diagnostic panel system error LED on page 86 Note You can light the LEDs for a maximum of two minutes After that time the circuit that powers the LEDs is exhausted 4 Replace the cover on the server seel Installing the cover and bezel on page 62 ge 62 then reinstall the server in the rack and connect all external cables Level 2 diagnostic panel LEDs The Light Path Diagnostics feature
197. stem management processor ISMP are at the latest level The servers in an ASM interconnect network are referred to by their assigned addresses not by their positions in the rack An ASM interconnect network can have up to 24 RS 485 connections depending on the configuration The connections can include Remote Supervisor Adapters ASM processors ASM PCI adapters and ISMPs Use the following information to determine the number of servers and connections that you can have on your ASM interconnect network Each Remote Supervisor Adapter ASM processor ASM PCI adapter and ISMP in a server that is connected to the network uses one connection For example if a server that is connected to the network has a Remote Supervisor Adapter and an integrated ASM processor the server uses two connections on the network The network must include at least one server with a Remote Supervisor Adapter either installed as an option or preinstalled in the server You can connect up to 23 xSeries 335 servers into an ASM interconnect network using one Remote Supervisor Adapter However if you use both xSeries 335 and xSeries 330 servers in the network the xSeries 330 servers must be the lowest numbered servers in the chain The following illustration shows an ASM interconnect network with three servers
198. t other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer 123 Electrical safety A CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunication systems networks and modems before you open the ser
199. te Evitare di Gettarla o immergerla in acqua Riscaldarla ad una temperatura superiore ai 100 C Cercare di ripararla o smontarla Smaltire secondo la normativa in vigore D Lgs 22 del 5 2 9 e successive disposizioni nazionali e locali Avviso 3 A ATTENZIONE Quando si installano prodotti laser come ad esempio le unita DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue e Non rimuovere i coperchi L apertura dei coperchi di prodotti laser pu determinare l esposizione a radiazioni laser pericolose All interno delle unit non vi sono parti su cui effettuare l assistenza tecnica e L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose A PERICOLO Alcuni prodotti laser contengono all interno un diodo laser di Classe 3A o Classe 3B Prestare attenzione a quanto segue Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione diretta al fascio Avviso 4 A 148 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide 218 kg 32 kg 255 kg ATTENZIONE Durante il sollevamento della macchina seguire delle norme di sicurezza Avviso 5 A A ATTENZIONE Il pulsante del controllo dell alimentazione situato sull unit e l interruttore di
200. te the following steps to start the diagnostic programs 1 Turn on the server and watch the screen Note To run the diagnostic programs you must start the server with the highest level password that is set That is if an administrator password is 24 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide set you must enter the administrator password not the power on password to run the diagnostic programs When the message F2 for Diagnostics appears press F2 Type the appropriate password then press Enter Select either Extended or Basic from the top of the screen When the Diagnostic Programs screen appears select the test you want to run from the list that appears then follow the instructions on the screen ofa D Notes a You can press F1 while running the diagnostic programs to obtain help information You also can press F1 from within a help screen to obtain online documentation from which you can select different categories To exit from the help information and return to where you left off press Esc b If the server stops during testing and you cannot continue restart the server and try running the diagnostic programs again If the problem remains replace the component that was being tested when the server stopped c The keyboard and mouse pointing device tests assume that a keyboard and mouse are attached to the server d If you run the diagnostic programs with either no
201. ter replacement Disconnect the diskette drive signal and CD ROM drive power cables from the system board Disconnect the IDE cable from the CD ROM drive Press the release cam until the media tray protrudes slightly from the front of the server Note The illustrations in this publication might differ slightly from your hardware Interposer card CD ROM disk drive gt S Media tray DG Y Diskette drive Carefully pull the drive assembly out of the chassis Remove the retaining wires on the drive assembly To remove the CD ROM drive from the media tray pull gently on the drive and slide it out of the tray To remove the diskette drive from the media tray pull gently on the drive and slide it out of the tray To remove the interposer card remove the screw that secures it to the media tray and pull the card away from the media tray To replace the diskette drive reverse the previous steps Chapter 5 Service replaceable units 77 SCSI backplane Complete the following steps to remove the SCSI backplane Note e ReadI Installation guidelines on page 39 Read the safety notices at Safety information on page 123 Read Handling electrostatic discharge sensitive devices on page 126 Turn off the server Disconnect all power cords and external cables from the back of the server Remove the server from the rack Pull out the hard drives Remove the server cover see Removing
202. tes the firmware only and does not affect any device drivers 20 Complete the following steps to update the firmware 1 2 3 4 5 Turn off the server Insert the diskette into the diskette drive Turn on the server If the server does not start from the diskette use the Configuration Setup Utility program to configure the diskette drive as a startup device See Using the Configuration Setup Utility program on page 10 Then start again at step 1 From the main menu select Update System Management Firmware and press Enter Follow the instructions on the screen to complete the update If there is an error in updating the firmware try the update again xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Chapter 3 Diagnostics This section provides basic troubleshooting information to help you resolve some common problems that might occur with your server If you cannot locate and correct the problem using the information in this section see Appendix A Getting help and technical assistance on page 121 for more information General checkout The server diagnostic programs are stored in upgradeable read only memory ROM on the system board These programs are the primary method of testing the major components of the server the system board Ethernet controller video controller RAM keyboard mouse pointing device diskette drive serial ports and har
203. the LEDs on all the power supplies If the LEDs indicate the power supplies are working correctly complete the following steps 1 Turn off the server 2 Be sure the server is cabled correctly 3 Remove or disconnect the following devices one at a time until you find the failure turn on the server and reconfigure each time Any external devices e Surge suppressor device on the server Modem printer mouse or non IBM devices Each adapter Drives Memory modules minimum requirement two 256 MB DIMMs Note Minimum operating requirements are a Power supply b System board c One microprocessor and VRM d Memory with a minimum of two 256 MB DIMMs 4 Tum on the server If the problem remains suspect the following FRUs in the order listed 112 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Power supply System board Notes 1 If the problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem suspect the system board 2 If you suspect a networking problem and all the system tests pass suspect a network cabling problem external to the system Problem determination tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Su
204. the PCI PCI X cards did not get the required resources Action Using the Configuration Setup Utility program make sure that a PCI interrupt is assigned to the Ethernet card and that Ethernet is enabled 0x02 Explanation Bad node address multicast address Action Make sure the locally administered address is valid if one is specified The address cannot be a multicast address 0x03 Explanation Failed self test Action Make sure a cable is attached to the Ethernet connector 0x0D Explanation Could not allocate enough memory for transmit queues For Windows NT Action 1 From the Windows NT desktop click Start Control Panel E Networks Adapters 2 Select an IBM Ethernet adapter from the list 3 Click Properties Advanced 4 Lower the resource values that apply to the transmit queue For Windows 20009 Action 1 From the Windows 2000 desktop click Start Settings Control Panel Network and Dial up Connections Right click an IBM Ethernet adapter in the list and click Properties Select a component and click Configure 4 Click the Advanced tab and lower the resource values that apply to the transmit queue Chapter 3 Diagnostics 35 Table 6 NDIS Windows NT driver messages for the Ethernet controller continuea Error code hex Description Ox0E Explanation Could not allocate enough memory for receive queue For Windows NT Action 1 From
205. the Windows NT desktop click Start Control Panel Networks Adapters 2 Select an IBM Ethernet adapter from the list 3 Click Properties Advanced 4 Lower the value for the resource named in the message For Windows 2000 Action 1 From the Windows 2000 desktop click Start Settings Control Panel Network and Dial up Connections 2 Right click an IBM Ethernet adapter in the list and click Properties 3 Select a component and click Configure 4 Click the Advanced tab and lower the value for the resource named in the message Ox0F Explanation Could not allocate enough memory for other structures For Windows NT Action 1 From the Windows NT desktop click Start Control Panel Networks Adapters 2 Select an IBM Ethernet adapter from the list 3 Click Properties Advanced 4 Lower the resource values that apply to the transmit queue For Windows 2000 Action 1 From the Windows 2000 desktop click Start Settings Control Panel Network and Dial up Connections 2 Right click an IBM Ethernet adapter in the list and click Properties 3 Select a component and click Configure 4 Click the Advanced tab and lower the resource values that apply to the transmit queue 0x10 Explanation Did not find any Ethernet controllers Action Using the Configuration Setup Utility program make sure that Ethernet is enabled 0x11 Explanation Multiple Ethernet controllers f
206. the cover and bezel on page 46 Disconnect th cables from the SCSI backplane 2 ol D Note The illustrations in this publication might differ slightly from your hardware Retention tabs Retention notches 7 Gently pull up on the backplane until it is released from the server at the notches then pull the backplane out of the server To replace the SCSI backplane reverse the previous steps making sure to align the tabs and notches 78 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Riser card Complete the following steps to remove the riser card Note e Read Installation guidelines on page 39 Read the safety notices at e Read Handling electrostatic discharge sensitive devices on page 126 Turn off the server and any attached devices Disconnect power cords and external cables from the back of the server Remove the server from the rack Remove the cover see Removing the cover and bezel on page 46 Remove adapters see Working with adapters on page 47 Sta id DA 6 Pull up gently on the riser card until it detaches from the server To replace the riser card reverse the preceding steps Chapter 5 Service replaceable units 79 System board 80 Complete the following steps to remove the system board Note Ah A 12 oem non OD e Read Installation guidelines on pag
207. the left column of the chart Probable solutions to the problem are in the right column Table 3 ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide e Ensure that the server is supported and has a startable bootable Setup and CD ROM drive Installation CD will If the startup boot sequence settings have been altered ensure not start that the CD ROM drive is first in the startup sequence If more than one CD ROM drive is installed ensure that only one drive is set as the primary drive Start the CD from the primary drive The SCSI RAID e Ensure that there are no duplicate SCSI IDs or IRQ assignments program cannot e Ensure that the hard disk drive is connected properly view all installed drives or the NOS cannot be installed The Operating Make more space available on the hard disk System Installation program continuously loops The ServerGuide Ensure that the NOS CD you have is supported by the ServerGuide program will not program See the ServerGuide Setup and Installation CD label for a start your NOS CD list of supported NOS versions The NOS cannot Ensure that the NOS is supported on your server If the NOS is be installed the supported either there is no logical drive defined SCSI RAID option is not systems or the ServerGuide System Partition is not present Run the available ServerGuide program and ensure that setup is complete Small computer
208. ting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 166 400 000 System Management Failed ISMP self test result failed tests x where x Flash RAM or ROM 1 2 Reflash or update firmware for ISMP System board 180 XXX 000 Diagnostics LED failure Run diagnostics panel LED test for the failing LED 180 XXX 001 Failed front LED panel test 1 2 Operator information card System board 180 XXX 002 Failed diagnostics LED panel test System board 180 XXX 003 Failed system board LED test System board 180 XXX 005 Failed SCSI backplane LED test DD SCSI backplane SCSI backplane cable System board 180 361 003 Failed fan LED test N Fan System board 201 XXX Onn Failed memory test D DIMM Location slots 1 4 where nn DIMM location Note nn 1 DIMM 1 2 DIMM 2 3 DIMM 3 4 DIMM 4 System board 201 XXX 999 Multiple DIMM failure see error text N See error text for failing DIMMs System board 202 XXX 001 Failed system cache test N Microprocessor 1 System board 202 XXX 002 Failed system cache test N Microprocessor 2 System board 206 XXX 000 Failed diskette drive test Po No Rerun the test using another diskette Cable Diskette drive System board 215 XXX 000 Failed IDE
209. to view the System Event Error Log Save Settings Select this choice to save your customized settings Restore Settings Select this choice to delete your changes Load Default Settings Select this choice to cancel your changes Exit Setup Select this choice to exit from the Configuration Setup Utility program Additional Configuration Setup Utility menu choices When you install an IBM Remote Supervisor Adapter in your server you can view additional menu choices in the Configuration Setup Utility program such as e System Card Data Chapter 2 Configuration 11 Select this choice to display information about your server PCI Slot Device Information Select this choice to view the properties of adapters installed in PCI slots Administrator Password Select this choice to set or change the administrator password Remote Control Security Settings Select this choice to set a remote control password When you set a remote control password you can also set the number of failed attempts to enter the correct remote control password and the duration before another attempt is allowed For a list of supported options for your server go to http www ibm com pc us compat on the World Wide Web To order an optional Remote Supervisor Adapter contact your IBM marketing representative or authorized reseller Using passwords The System Security choice appears only on the full Configuration Setup Utility menu After you sel
210. ue a a mais de 100 C 212 F Conserte nem desmonte Para descartar a bateria entre em contato com a rea de atendimento a clientes IBM pelo telefone 011 889 8986 para obter informa es sobre como enviar a bateria pelo correio para a IBM Instruc o 3 A PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o seguinte N o remova as tampas A remo o das tampas de um produto a laser pode resultar em exposi o prejudicial radia o de laser Nenhuma pe a localizada no interior do dispositivo pode ser consertada e A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes dos especificados aqui pode resultar em exposi o prejudicial radia o PERIGO Alguns produtos a laser cont m um diodo laser da Classe 3A ou Classe 3B embutido Observe o seguinte Radia o de laser quando aberto N o olhe diretamente para o raio a olho nu ou com instrumentos ticos e evite exposi o direta ao raio Instru o 4 A Appendix B Related service information 131 18 kg 37 lbs 232 kg 70 5 lbs 255 kg 121 2 lbs CUIDADO Ao levantar a m quina fa a o com seguran a Instru o 5 A A CUIDADO Os bot es Liga Desliga localizados no dispositivo e na fonte de alimenta o n o desligam a corrente el trica fornecida ao dispositivo O dispositivo tamb m pode ter
211. uster run one test at a time in looped mode Do not run all tests in looped mode because this could enable the DASD diagnostic tests 2 If multiple error codes are displayed diagnose the first error code that is displayed 3 If the computer stops with a POST error go to 4 If the computer stops and no error is EI 5 For safety information see Safety information on page 123 6 For intermittent problems check the error log Copyright IBM Corp 2002 21 Checkout procedure Complete the following steps to perform the checkout procedure 001 IS THE SYSTEM PART OF A CLUSTER YES Schedule maintenance for the system Shut down all systems related to the cluster Run the storage test NO Go to step ERA IF THE SYSTEM IS NOT PART OF A CLUSTER Turn off the server and all external devices Check all cables and power cords Set all display controls to the middle position Turn on all external devices Turn on the server Record any POST error messages that are displayed on the screen If an error is displayed look up the first error in the Check the information LED panel System Error LED if it is on see 8 Check the System Error log lf an error was recorded by the system 9 Start the diagnostic programs 10 Check for the following responses One beep Readable instructions or the main menu DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES NO Find the failure symptom in Chapter 6 Symptom to FRU
212. ver covers unless instructed otherwise in the installation and configuration procedures Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if nec
213. wer source it can be turned on in any of the following ways You can press the power control button e If a power failure occurs while the server is turned on the server will restart automatically when power is restored If your operating system supports the system management software for an optional Remote Supervisor Adapter the system management software can turn on the server If your operating system supports the Wake on LAN feature the Wake on LAN feature can turn on the server Turning off the server Some operating systems require an orderly shutdown before you turn off the server See your operating system documentation for information about shutting down the operating system Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 2 e 1 0 The server can be turned off in any of the following ways e You can press the power control button to start an orderly shutdown of the operating system if your operating system supports this feature and turn off the server e If the operating system stops functioning you can press and hold the power control button for more than 4 seconds to turn off the server If t
214. y for any signs of damage Ensure that the drive is installed in the tray correctly e If your server has an optional RAID adapter installed see the documentation provided with the adapter for information about installing a hard disk drive Complete the following steps to install a hot swap SCSI hard disk drive Drive bay 2 Drive bay 1 Drive tray handle in open position Read Safety information on page 123 and installation guidelines on page 39 2 Remove the filler panel from the appropriate drive bay Note To ensure adequate system cooling do not operate the server for more than two minutes without either a hard disk drive or a filler panel installed in each bay 3 Install the new hard disk drive in the drive bay 4 Check the hard disk drive status LED and activity LED to verify that the drive is operating correctly 5 If you have other options to install install them now Otherwise go to Completing the installation on page 62 Installing a non hot swap hard disk drive Before you install a non hot swap hard disk drive review the following information See the documentation that comes with the drive for any cabling instructions 52 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Route the cable before you install the drive Do not block the airflow from the fans Complete the following steps to install a non hot swap hard disk drive Dr
215. y to install your operating system Notes 1 Plug and Play adapters are configured automatically Non Plug and Play adapters or non IBM adapters might require switch settings additional device drivers and installation after the operating system is installed See the documentation that comes with the adapter 2 Diagnostics for your server come in BIOS code or on a separate diagnostics CD System Partition The ServerGuide program creates a 50 MB System Partition on the default drive The System Partition contains server specific utility programs such as service processor disk operating system DOS utilities system diagnostics flash BIOS updates and other programs Programs in the System Partition vary by server model and not all server models run utility programs from the System Partition To determine which ones do start the ServerGuide Setup and Installation CD and view the online overview After setup is complete you can access programs in the System Partition by restarting the server and pressing Alt F1 when the prompt is displayed The System Partition menu displays the programs that are available on your server model Typical operating system installation You can use the ServerGuide program to shorten your installation time The ServerGuide program provides the device drivers that are required for your hardware and for the operating system that you are installing This section describes a typical ServerGuide operating syst
216. you must reconfigure your server and reset the system date and time Statement 2 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Complete the following steps to replace the battery 1 Review Safety information on page 123 and follow any special handling and installation instructions supplied with the replacement battery 2 Turn off the server and all attached peripheral devices Disconnect all power cords then disconnect all external signal cables from the server Remove the server cover 3 Remove the battery a Use one finger to lift the battery clip over the battery b Use one finger to slightly slide the battery out from its socket The spring mechanism will push the battery out toward you as you slide it from the socket c Use your thumb and index finger to pull the battery from under the battery clip d Ensure that the battery clip is touching the base of the battery socket by pressing gently on the clip Chapter 4
217. ystem board 2 3 4 Search for video ROM failed System board 2 4 1 Video failed screen believed System board operable 3 1 1 Timer tick interrupt failed System board 3 1 2 Interval timer channel 2 failed System board 3 1 3 RAM test failed above 1 DIMM address OFFFFH 2 System board 84 xSeries 335 Type 8676 Type 8830 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Beep symptom FRU action 3 1 4 Time Of Day clock failed 1 Battery 2 System board 3 2 1 Serial port failed System board 3 2 2 Parallel port failed System board 3 2 3 Math coprocessor test failed 1 Microprocessor 2 System board 3 2 4 Failure comparing CMOS 1 DIMM memory size against actual 2 System board 3 Battery 3 3 1 Memory size mismatch 1 DIMM occurred 2 System board 3 Battery 3 3 2 Critical SMBUS error 1 Disconnect the server power cord from outlet wait 30 seconds and occurred retry 2 System board 3 DIMMs 4 DASD backplane 5 DASD power cable 3 3 3 No operational memory in 1 Install or reseat the memory modules and then do a 3 boot reset system For more information on a 3 boot reset see Note In some memory Configuration Setup Utility program on page 10 configurations the 3 3 3 beep code 2 DIMMs might sound during POST f

xSeries 335 Type 8676, Type 8830: Hardware

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