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Hardware Maintenance Manual and Troubleshooting Guide

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1. 100 C Appendix B Related service information 125 N z FE CD ROM DVD
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7. i ul us x gt 2 wo 10 gt L4 JE A 82kg 180 4 gt 82 kg 180 Server Library ER M 1 1 11 110 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide 1 T CAL d SEXE E II ORE AI ELENE
8. Japanese Voluntary Control Council for Interference VCCI statement VCC 1 SIAE 5 BOR Power cords For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding typ
9. Chapter 1 General information 13 14 SCSI backplane connectors Peripheral board connector J1C1 SCSI connector _ gt J4B1 to system board OO Power connector J9B1 Hot swap SCSI hard disk drive connector 2 Power connector J5B1 to peripheral board Hot swap SCSI hard disk drive connector 1 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide External connectors The following illustration shows the external input output port connectors of the server System board connectors RJ45 Serial RJ45 LAN 1 and 2 System ID LED connector connectors USB connectors Systemi ID button 0 and 1 External SCSI Video connector connector SU v Vo C Chapter 1 General information 15 Peripheral board connectors a IL
10. o o Ps o o a o 2 o 1 DIMM connector 1 Y Battery BH6H1 DIMM connector 5 DIMM connector 2 DIMM connector 6 PCI riser connector VHDMO PCl riser connectors PCI slot 2 PCI slot 1 secondary side PCI slot 3 o mM Il 12 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Internal connectors The following illustration shows the internal connectors of your server System board connectors PCI riser card connector VHDM 1 oU T T mm E EE 0 0 oo o o Sr 00 0 o ol to e ill 1 M 9j 1 SCSI Peripheral PCI riser card backplane board connector connector connector VHDM 0 Peripheral board connectors System board cable connector J1A1 Power connector J2B1 to SCSI ES IDE connector backplane a J4D1 SCSI connector J1D1 to SCSI backplane
11. PARRAK 100 212F H 3n w gt xi Hu Di CD ROM DVD ME a URDU Gh ESI SA 3B 108 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide 4 A 218 kg 37 232kg 7056 255kg 121 2 8 3 E aM Pd do Lem NN ya Hs Appendix B Related service information 109 ASCA RIERA IN PUER AE TERA
12. To replace a microprocessor reverse the previous steps IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Power pod removal and replacement Complete the following steps to remove a power pod 1 8 Review the Safety information on page 95 and Installation guidelines on page 43 Turn off the server and all attached devices see Turning off the server on age 9 Disconnect all external cables and power cords Remove the cover see Cover removal and replacement on page 49 Remove the fan assembly and air baffle see Fan assembly and air baffle removal and replacement on page 56 Disconnect the Y cable from the power pod that you want to remove by releasing the connector Loosen the four captive screws on the power pod then slide the power pod away from the microprocessor to disengage the power pod from its connector Lift the power pod out of the server To replace a power pod reverse the previous steps Chapter 5 Service replaceable units 75 System battery This section describes how to remove and replace the system battery Battery removal and replacement IBM has designed this product with your safety in mind The lithium battery must be handled correctly to avoid possible danger If you replace the battery you must adhere to the following instructions Note Inthe U S call 1 800 IBM 4333 for informat
13. IBM gt 14 A ie EE T SAM EE id VA Important E088 17 Toutes les consignes Attention et Danger indiqu es dans la biblioth que IBM documentation sont pr c d es d un num ro Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la pr sente section Par exemple si une consigne de type Attention est pr c d e du chiffre 1 ses traductions sont galement pr c d es du chiffre 1 dans la pr sente section Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Appendix B Related service information 113 114 Notice n 1 DANGER Le courant lectrique passant dans les c bles de communication ou les cordons t l phoniques et d alimentation peut tre dangereux Pour viter tout risque de choc lectrique Ne manipulez aucun c ble et neffectuez aucune op ration d installation d entretien ou de reconfiguration de ce produit au cours d un orage Branchez tous les cordons d alimentation sur un socle de prise de courant correctement c bl et mis la terre Branchez sur des socles de prise de courant correctement c bl s tout quipement connect ce p
14. USB connector 2 USB connector 3 Video connector 16 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Chapter 2 Configuring your server The following configuration programs come with your server Configuration Setup Utility This is part of the basic input output system BIOS code in your server Use it to configure serial port assignments view system information change startup options set the date and time and set the password For information about using this utility program see Using the Configuration Setup Utility program LSI Logic Configuration Utility Use this to configure the integrated SCSI controller with RAID capabilities and the devices that are attached to it For information about using this utilit program see Using the LSI Logic Configuration Utility program on page 18 ServeRAID Manager ServeRAID Manager is available as a stand alone program If a ServeRAID adapter is installed in your server or if you are using the RAID capabilities of the SCSI controller use ServeRAID Manager to define and configure your disk array subsystem before you install the operating system For information about using this program see Using ServeRAID Manager on page 19 Ethernet controller configuration For information about configuring the Ethernet controller see Configuring the Gigabit Ethernet controller on page 20 Updating BIOS For
15. External captive screw External captive screw 12 Lift the fan bracket and air baffle together from the server and set them aside 56 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide To replace the fan bracket and air baffle reverse the previous steps PCI riser assembly removal and replacement Complete the following steps to remove the PCI riser assembly 1 og o w Review the Safety information on page 95 and Installation guidelines on Turn off the server and all attached devices seg Turning off the server on Disconnect all external cables and power cords Remove the cover see Cover removal and replacement on page 49 Disconnect any internal cables that are attached to optional adapters Attention To prevent damage to the PCI riser assembly connector and System board connector ensure that the four corners of the PCI riser assembly are parallel to the system board and the connector on the PCI riser assembly and system board are aligned before and while rotating the release lever Rotate the PCI riser assembly release lever in small 30 degree increments stopping periodically to adjust the corners of the assembly to ensure that the assembly is parallel to the system board A full 90 degree rotation of the release lever is required Rotate the PCI riser assembly release lever toward the rear of the server until it stops Chapter 5 Service replaceable
16. In Komponenten die so gekennzeichnet sind k nnen gefahrliche Spannungen anliegen In diesen Komponenten sind keine Teile vorhanden die vom Benutzer gewartet werden mussen Besteht der Verdacht dass an einem dieser Teile ein Fehler aufgetreten ist ist ein IBM Kundendiensttechniker zu verstandigen Hinweis 10 ACHTUNG Keine Gegenstande die mehr als 82 kg wiegen auf Rack Einheiten ablegen Importante Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione Ad esempio se un avviso di attenzione inizia con il numero 1 la relativa versione tradotta presente in questa sezione con la stessa numerazione Prima di eseguire una qualsiasi istruzione accertarsi di leggere tutti gli avvisi di attenzione e di pericolo IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare il pericolo di scosse elettriche e Non collegare o scollegare i cavi non effettuare l installazione la manutenzione o la riconfigurazione di questo prodotto durante i temporali Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita
17. Front panel board removal and replacement on page 65 Disconnect the cables from the rear of the CD ROM drive and move them aside Loosen the thumb screw holding the CD ROM tray in place then slide the CD ROM assembly toward the rear of the server and lift the assembly out of the server CD ROM drive CD ROM tray Thumb screw Lift the CD ROM drive out of the tray by lifting up on the angled side of the drive To replace the CD ROM drive reverse the previous steps Chapter 5 Service replaceable units 51 Hot swap fan removal and replacement Complete the following steps to remove a hot swap fan 52 1 Review the Safety information on page 95 and Installation guidelines on Turn off the server and all attached devices see Turning off the server on Disconnect all external cables and power cords If the server is rack mounted slide the server out far enough to remove the top cover CAUTION Ensure that the rack is anchored securely to keep it from tilting forward when you extend the server out of the rack Remove the cover see Cover removal and replacement on page 49 Attention To maintain proper cooling replace the cover within 30 minutes Determine the fan you want to replace Attention To ensure optimal airflow and cooling replace the fan within two minutes IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide 7 Press t
18. serVer IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide serVer IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Note Before using this information and the product it supports read Appendix C Notices on page 135 The most recent version of this document is available at http www ibm com pc support First Edition August 2003 Copyright International Business Machines Corporation 2002 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp About this manual This manual contains diagnostic information a Symptom to FRU index service information error codes error messages and configuration information for the IBM Oserver xSeries x382 Type 8834 server To diagnose server problems always start with General checkout on page 21 Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See the parts listing inl System on page 92 to determine if the component being replaced is a customer replaceable unit CRU or a field replaceable unit FRU Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions See Safety information on page 95 Leia todas
19. Memory Microprocessor debug methodology Microprocessor FRU isolation Microprocessor Late Self test Late self test display Late self test usage notes Watch dog timer e Fault resilient boot FRB O Copyright IBM Corp 2002 O O O1 R WN FRB3 BSP reset failures FRB2 BSP POST failures FRB1 BSP self test failures FRB debug methodology FRB FRU isolation POST codes Beep Codes Running system diagnostics E Setting test options Interpreting test results Getting help on individual tests Viewing system information Viewing the test log EFI service partition Service partition requirements Installing service partition files Installation requirements Installing the files f Booting the server from the service partition Memory errors Error symptom charts f Small computer system interface messages Clearing CMOS BIOS recovery mode Support telephone numbers Chapter 4 Customer replaceable units Installation guidelines O o a System reliability guidelines Handling static sensitive devices Removing the bezel Installing internal drives Installing a hot swap drive Completing the installation Replacing the bezel Cabling the server Updating your server configuration Chapter 5 Service replaceable units Cover removal and replacement Working with adapters Adapter considerations CD ROM drive removal and replacement Hot swap fan removal and replacemen
20. Manager program which are on the IBM ServeRAID Support CD and available for download from http Avww ibm com pc support to Configure a redundant array of independent disks RAID Restore a SCSI hard disk drive to factory default settings erasing all data from the disk View your RAID configuration and associated devices Monitor operation of your RAID controllers Chapter 2 Configuring your server 19 You can run ServeRAID Manager in startable CD mode from the IBM ServeRAID Support CD or as an installed program For information about installing ServeRAID Manager see the documentation on the CD See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager The Installation Guide also contains instructions for using ServeRAID Manager to configure your integrated SCSI controller with RAID capabilities Notes 1 The integrated SCSI controller with RAID capabilities in your server supports only RAID level 1 2 If you install a different type of RAID adapter in your server use the configuration method described in the instructions that come with that adapter to view or change SCSI settings for attached devices 3 To update the firmware and BIOS code for an optional ServeRAID controller you must use the BM ServeRAID Support CD that comes with the ServeRAID option Before you install your operating system you must configure the c
21. ar 0143 30 54 sy UR di gl Emo RO pl O gp MS o e 05 Son Lo 8 H A Jl UJ oto zn 325 dy Am Hur SH UR Qo Cro EM so SU LRU s RAM Du Ms ot T Sastry Om Del mL zn Hu y 2 UI E uk oU a MX nol SU EM OW Sc o Ras mH oo x Su or USE 5 db Sir DR aio 0H RO Ma Em 01 x A 2 a e 010104 A lt ao uam So w WS um 50 o KR F OT ADA RO Kr NP Coal Ti or SUC sum x RO KF OROBI 129 Appendix B Related service information AN 2 7 m 1 7 mp m 130 0I 0 EU LE AA SSI PE SIMS MAI gauge en O ABUSE HO o OS 2301 MR SHS Aol ARS MBIA BS HS MUIA o Axl SSO 50 kg 110 lbs 0 de SMS SA Tr JW ZI o e T HO ze 2 a gt 50kg 110 Ibs Importante Todas las declaraciones de precauciin de esta IBM documentation empiezan con un numero Dicho numero se emplea para establecer una referencia cruzada de una declaraciin de precauciin o peligro en ingl s con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciin Por ejemplo si una declaraciin de peligro empieza con el numero 1 las traducciones de esta declaraciin de precauci n aparecen en esta secciin bajo Declaraciin 1 Lea atentamente todas las declaraciones de precauciin y peligro antes de llevar a cabo cualquier operaciin IBM eServer xSeries x382 Type 8834 Hardware Maintena
22. microprocessor 2 then microprocessor 1 5 J5H4 BMC Force Update Pin 1 2 default 6 J5H3 Clear CMOS Pin 1 2 default Move to 2 3 position to clear 7 J5H2 Clear password Move to 2 3 position to clear 8 J5H1 RCV Boot Recovery Pin 1 2 default Move to 2 3 position for recovery mode 9 J6G2 FWH20 ID1 SWAP L Swaps North Bridge FWH IDO and ID2 Chapter 5 Service replaceable units 73 Microprocessor removal and replacement 74 Complete the following steps to remove a microprocessor 1 nn N Review the Safety information on page 95 and Installation guidelines on Turn off the server and all attached devices seg Turning off the server on Disconnect all external cables and power cords Remove the cover see Cover removal and replacement on page 49 Determine the microprocessor you want to replace Remove the power pod that is associated with the microprocessor you want to replace see Power pod removal and replacement on page 75 Loosen the four captive screws on the microprocessor Use a 2 5 mm hex driver to rotate the microprocessor release mechanism 90 degrees counter clockwise to release the microprocessor S pins then lift the microprocessor out of its socket Note After the microprocessor is removed and if you are not installing another microprocessor use a 2 5 mm hex driver to rotate the release mechanism clockwise to the closed position
23. module Table 18 Power supply LEDs LED that indicates the status of the PWR Power PFAIL Predictive FAIL Power Supply Description Green LED Failure Amber LED Failure Amber LED Off Off Off No AC power to any power supplies Off Off On No AC power to a specific power supply or power supply failure Blinking Off Off AC present standby output on On Off Off DC outputs on and okay On Off Blinking Current limit On Blinking Off Predictive failure SCSI error codes Error code FRU action All SCSI Errors One or more of the following might be causing the problem A failing SCSI device adapter drive An improper SCSI configuration Duplicate SCSI IDs in the same SCSI chain Verify that the SCSI devices are configured correctly Chapter 6 Symptom to FRU index 87 Undetermined problems 88 Use the information in this section if the diagnostic tests did not identify the failure the devices list is incorrect or the system is inoperative Notes 1 Damaged data in CMOS can cause undetermined problems To reset the CMOS remove the battery for 15 minutes and then reinstall the battery 2 Damaged data in BIOS code can cause undetermined problems Flash the system with the latest BIOS code If the system appears inoperative recover the BIOS see BIOS recovery mode on page 42 Check the LEDs on all the power supplies of server If the LE
24. BORO ORE REE 555555500 A N ODER o OSOSOSOSOROS O WAT AT Es O m Br SERRES 59 Pa 0 Do 0 065 External SCSI connector System ID switch System ID LED RJ45 LAN 1 and 2 connectors Serial connector USB connector 0 and 1 Video connector Updating your server configuration When you start your server for the first time you need to set the system date and time using the Configuration Setup Utility program When you start your server for the first time after you add or remove an internal option or an external SCSI device you might see a message telling you that the configuration has changed The Configuration Setup Utility program automatically starts so that you can save the now confaurstion iniciador See Charis Configuring your cewer on rage 4 for additional information Some options have device drivers that you need to install See the documentation that comes with your option for information about installing any required device drivers Your server comes with two microprocessors installed on the system board and can operate as a symmetric multiprocessing SMP server However you might need to upgrade your operating system to support SMP See your operating system documentation for additional information If any of the optional external hard disk drives con
25. HE o 1 1 2 2 3 3 4 Appendix B Related service information 107 2 A ERA R IBM 33F8354 td CORNE ee
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27. Normal 1 2 Clear 2 3 Replace the system board 122 NVRAM cleared by front panel Yes CMOS has been cleared by front panel control sequence See Clearing CMOS on page 41andFBIOS recovery mode on page 42 Replace the front panel Replace the system board Chapter 6 Symptom to FRU index 81 Table 16 Error codes messages continued Error code FRU action 140 PCI error Yes Check the PCI riser card connectors for pin damage Reseat the PCI adapters and retest the server Note The PCI riser card contains core logic and must be installed to boot the server Replace the riser card Replace the system board 141 PCI memory allocation error Yes PN Memory allocation area for PCI device exceeded Remove any add in PCI adapters and retest the server Replace any PCI add in adapters Replace the PCI riser card Replace the system board 142 PCI IO allocation error Yes Pon PCI IO resource allocation for PCI device has been exceeded Remove any add in PCI adapters and retest the server Replace any PCI add in adapters Replace the PCI riser card Replace the system board 143 PCI IRQ allocation error Yes Pon PCI IRQ allocation for PCI devices has been exceeded Remove any add in PCI adapters and retest the server Replace any PCI add in adapters Replace the PCI riser card Replace the system board 0144 Shadow of PCI
28. Notices Edition notice Trademarks Important notes Product recycling and disposal Electronic emission notices de Federal Communications Commission FCC statement Industry Canada Class A emission compliance statement Australia and New Zealand Class A statement sa United Kingdom telecommunications safety requirement European Union EMC Directive conformance statement Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Power cords Index Contents 135 135 136 136 137 137 137 138 138 138 138 139 139 139 139 143 Vii viii BM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Chapter 1 General information The IBM server xSeries x382 Type 8834 server is a high performance server based on IBM X Architecture technologies It is symmetric multiprocessing SMP capable if this feature is supported by your operating system It is ideally suited for networking environments that require superior microprocessor performance efficient memory management flexibility and large amounts of reliable data storage Your server contains several IBM X Architecture technologies which provide increased performance reliability and availability The X Architecture technologies provided in your server include the recent advancements in X A
29. desligam a corrente el trica fornecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados da fonte de energia el trica 2 7 mp 10 CUIDADO Instrucao 8 CUIDADO Nunca remova a tampa de uma fonte de alimenta o ou de qualquer pe a que tenha esta etiqueta afixada Niveis perigosos de voltagem corrente e energia est o presentes em qualquer componente que tenha esta etiqueta afixada Nenhuma peca localizada no interior desses componentes pode ser consertada Se voc suspeitar de algum problema em alguma dessas pe as entre em contato com um t cnico IBM Instru o 10 106 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide CUIDADO N o coloque nenhum objeto com peso superior a 82 kg 180 lbs sobre dispositivos montados em rack Server Library els ame BRERA 1 HE
30. the peripheral bay toward the rear of the server as far as it will go then tighten the retaining screw at the rear of the peripheral bay to secure it 7 Reconnect all cables that were disconnected 8 Reinstall the fan assembly Reattach the cable management plate to the fan assembly 10 Install the fans in the fan bay Align the two tabs on the replacement fan with the notches in the server and press the fan into the corresponding connector Press the fan firmly to engage the latch fully and secure the fan in the server 11 Reinstall the power supplies 12 Replace the cover see Cover removal and replacement on page 49 Chapter 5 Service replaceable units 69 System board removal and replacement Complete the following steps to remove the system board Review the Safety information on page 95 and Installation guidelines on 2 Turn off the server and all attached devices sed Turning off the server on 3 Disconnect all external cables and power cords 4 Remove the cover see Cover removal and replacement on page 49 Remove the PCI riser assembly see PCI riser assembly removal and replacement on page 57 and air baffle see Fan assembly and air baffle 6 Remove the fan assembl removal and replacement on page 56 7 Remove the power pods see Power pod removal and replacement on page 75 8 Remove a microprocessor see Microprocessor removal and replacement on page 7
31. voltage 55h LVDS SCSI channel 2 terminator 3 02 voltage 86h Microprocessor 1 Power Pod Good 02 voltage 87h Microprocessor 2 Power Pod Good 04 fan 30h Tach fan 1 04 fan 31h Tach fan 2 04 fan 32h Tach fan 3 04 fan 38h Tach fan 4 04 fan 34h Tach fan 5 04 fan 35h Tach fan 6 04 fan 70h Fan 1 present 04 fan 71h Fan 1 present 04 fan 72h Fan 1 present 04 fan 73h Fan 1 present 04 fan 74h Fan 1 present 04 fan 75h Fan 1 present 05 Physical security 05h LAN leash lost 06 Security violation 04h Platform security violation attempt 07 microprocessor 80h Microprocessor 1 status 07 microprocessor 81h Microprocessor 2 status 08 power supply 60h Power supply 1 08 power supply 61h Power supply 2 08 power supply 62h Power supply 3 09 power unit 01h Power unit status 09 power unit 02h Power unit redundancy 24 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Table 3 Sensor types numbers and names continued Sensor Type Sensor Number Sensor Name OD Hot swap drive sensors 01h SCSI backplane temperature OD Hot swap drive sensors 02h Hot swap drive 1 status OD Hot swap drive sensors 08h Hot swap drive 2 status OD Hot swap drive sensors 05h Hot swap drive 1 present OD Hot swap drive sensors 06h Hot swap drive 2 present OF POST error 06h POST error 10 event logg
32. x33 0x4 0xC N A 0x6F 0x81 0xFF Bit 7 6 Index to SMBIOS type 16 record Bit 5 0 Index to SMBIOS type 17 record Correctable 0x33 0x4 0xC N A 0x6F 0x81 0xFF Bit 7 6 Index to SMBIOS type 16 record Bit 5 0 Index to SMBIOS type 17 record Chapter 3 Diagnostics 29 30 Table 7 PCI device errors PCI device Gen EvMRev Sensor Sensor Ev Data Data 2 Data 3 error type ID type number directory 1 type PERR 0x31 0x4 0x13 N A 0x6F OxA4 PCI bus Bit 7 3 number DEV number Bit 2 0 Func number SERR 0x31 0x4 0x13 N A 0x6F OxA5 PCI bus Bit 7 3 number DEV number Bit 2 0 Func number Table 8 PCI bus errors PCI bus Gen EvMRev Sensor Sensor Ev Data Data 2 Data 3 error type ID type number directory 1 type PERR 0x31 0x4 0x13 N A 0x6F 0x84 PCI bus 0xFF number SERR 0x31 0x4 0x13 N A 0x6F 0x85 PCI bus 0xFF number Table 9 Microprocessor bus LPC bus SP prot HL bus non specific bus errors Processor Gen EvMRev Sensor Sensor Ev Data Data 2 Data 3 bus LPC ID type number directory 1 bus SP type port HL bus non specific bus errors Un correctabl x31 0x4 0x13 N A 0x6F 0x08 0xFF 0xFF Correctable 0x31 0x4 0x13 N A 0x6F 0x07 0xFF 0xFF Event N A N A N A N A N A N A N A N A logging disabled Thres holding SEB 0x31 0x4 0x10 N A 6x6F 0x00 0xFF 0xFF
33. 38 If you receive an error see Chapter 6 Symptom to FRU index on page 79 If the diagnostic tests were completed successfully and you still suspect a problem see Undetermined problems on page 88 SEL overview The System Event Log SEL is a non volatile repository for event messages Event messages contain information about system events and anomalies that occur on the server BIOS and event generators System sensors can also trigger events that are logged in the SEL Some event messages are the result of normal events such as a normal server boot or possible minor problems such as a disconnected keyboard Other events may indicate internal failures such as a component over temp condition where thresholds or ranges of acceptable values have been exceeded As with other System events if at any time a component crosses one of these defined thresholds an event message will be generated Regardless of the event the appropriate management controller generates an event message Event messages are passed to the Baseboard Management Controller BMC The BMC passes the event message to the SEL where it becomes available for querying by the SEL Viewer utility The SEL Viewer provides an interface for the server administrator to view information in the SEL The SEL Viewer is available through the EFI based SEL Viewer utility which is available in the System Management Utility SMU that ships on the standard platfo
34. 4 Review the Safety information on page 95 and Installation guidelines on Turn off the server and disconnect all power cords and external cables then remove the cover see Cover removal and replacement on page 49 Remove the PCI riser assembly see PCI riser assembly removal and replacement on page 57 Locate the DIMM connectors on the system board Determine the DIMM that you want to replace Open the retaining clips and remove the existing DIMM Complete the following steps to replace a DIMM Review the Safety information on page 95 and Installation guidelines on Turn off the server and disconnect all power cords and external cables then remove the cover see Cover removal and replacement on page 49 Remove the PCI riser assembly see PCI riser assembly removal and replacement on page 57 Locate the DIMM connectors on the system board Determine the connectors into which you will install the DIMMs Open the retaining clips if necessary remove any existing DIMMs Chapter 5 Service replaceable units 63 6 Touch the static protective package containing the DIMM to any unpainted metal surface on the server then remove the new DIMM from the package 7 Gently open the retaining clip on each end of the DIMM slot Turn the DIMM so that the pins align correctly with the connector 8 Insert the DIMM into the connector Firmly press the DIMM straight down into the c
35. 88 4 For safety information see Safety information on page 95 5 For intermittent problems check the test log See Viewing the test log on page 38 6 If device errors occur see Error symptoms on page 86 7 For power supply LED errors see Power supply LED errors on page 87 8 Ifthe BIOS is corrupted go to 9 If you cannot find the problem in the error symptom charts go tol EFI based EELViewer task on page 23o test the server USE THE FOLLOWING PROCEDURE TO CHECKOUT THE SERVER Turn off the server and all external devices if attached Check all cables and power cords Set all display controls to the middle position Turn on all external devices Turn on the server Record any beep codes that you hear prior to video initialization see Beep codes on page 79 Record any POST error messages that are displayed on the screen If an error is displayed look up the first error see display on page 81 20 IN N Copyright IBM Corp 2002 21 8 Check the test log see If an error was recorded in the test log go to on page 7 9 Check for the following responses One beep Readable instructions or the main menu DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES NO Find the failure symptom in Chapter 6 Symptom to FRU index on page 79 d YES Run the diagnostic tests If necessary see Interpreting test results on page 38 Getting help on individual tests on page
36. BSP self test failures In addition to FRB 3 and FRB 2 timers the BIOS provides FRB 1 Early in POST the BIOS checks the Built in Self Test BIST results of the BSP If the BSP fails BIST the BIOS requests the BMC to disable the BSP The BMC disables the BSP selects a new BSP and generates a system reset If there is no alternate processor available the BMC beeps the system speaker and enters into final desperation mode a scheme whereby the system will attempt to boot in spite of failed processors The BIOS and BMC implement additional safeguards to detect and disable the application processors AP in a multiprocessor system If an AP fails to complete initialization within a certain time it is assumed to be nonfunctional If the BIOS detects that an AP has failed BIST or is nonfunctional it requests the BMC to disable that processor When the BMC disables the processor and generates a system reset the BIOS will not see the bad processor in the next boot cycle The failing AP is not listed in ACPI APIC tables and is invisible to the OS FRB debug methodology 36 All the failures FRB 3 FRB 2 FRB 1 and AP failures including the failing processor are recorded into the SEL The FRB 3 failure is recorded automatically by the BMC while the FRB 2 FRB 1 and AP failures are logged to the SEL by the BIOS In the case of an FRB 2 failure some systems will log additional information into the OEM data byte fields of the SEL entry
37. Microprocessor 1 will test failed Catastrophic failure be disabled Refer to Microprocessor Late Self test in Debug Methodology and FRU Isolation section 8300 Baseboard management Yes controller BMC failed to function 1 Check to see that the jumper at J5H4 is in position 1 2 normal position 2 3 is update mode 2 Replace the system board 84 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Table 16 Error codes messages continued Error code FRU action 8306 OS boot watchdog timer Yes System exceeded 6 minute watchdog timer on boot failure cycle Refer to Watch dog timer for details 84F3 BMC in Update Mode Yes Check to see that the jumper at J5H4 is in position 1 2 normal position 2 3 is update mode If Issue persists replace Minipark 84FF System event log full Yes The System Event Log is Full Save or Clear SEL See section on Thresholding 8500 Multi bit error detected in row Yes The multi bit error is detected on a DIMM s in Row 1 1 Row 1 mapped out Row disabled Refer to Memory in Debug Methodology and FRU Isolation section 8501 Multi bit error detected in row Yes The multi bit error is detected on a DIMM s in Row 2 2 Row 2 mapped out Row disabled Refer to Memory in Debug Methodology and FRU Isolation section 8504 Persistent single bit error Yes Issue with DI
38. Niger Norway Poland Portugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire 13F9997 Denmark 14F0015 Bangladesh Lesotho Maceo Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda 14F0033 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Polynesia Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Seychelles Sierra Leone Singapore Sudan Tanzania United Republic of Trinidad and Tobago United Arab Emirates Dubai United Kingdom Yemen Zambia Zimbabwe 14F0051 14F0069 Liechtenstein Switzerland Chile Italy Libyan Arab Jamahiriya 14F0087 1838574 Israel Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Brazil Caicos Islands Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Japan Mexico Micronesia Federal States of Netherlands An
39. This additional data indicates the last POST task that was executed before the FRB 2 timer expired This information may be useful for failure analysis The BIOS and BMC maintain failure history for each processor in nonvolatile storage This history is used to store a processor s track record Once a processor is marked failed it remains failed until the user forces the system to retest the processor by entering BIOS Setup and selecting the Retest processors option The BIOS reminds the user about a previous processor failure during each boot cycle until all processors have been retested and successfully passed the FRB tests or AP initialization It is possible for all the processors in the system to be marked bad If all the processors are bad the system in final desperation mode does not alter the BSP and attempts to boot from the original BSP Again error messages are displayed on the console and errors are logged in the SEL against a failing or non healthy processor with the exception of the single processor case where the error will be logged but failing desperation mode there will be no video display If the user replaces a processor that has been marked bad by the system the system must be informed about this change by running BIOS Setup and selecting the processor retest option User selection of the retest microprocessor option in BIOS Setup results in the BIOS and BMC clearing the microprocessor failure his
40. and then stop after executing the final test of that suite Interpreting test results Test results appear next to the enabled tests in the test area of the screen Each time a test passes or fails during a loop the appropriate pass or fail count increments For failed tests Field Replaceable Unit FRU information also appears under the Details column If you want greater detail for the test run view the test log file For information on how to view the test log file refer to Section Viewing the Test Log below Getting help on individual tests To display on line help text files for a particular test use the arrow keys to highlight the desired test and then press the F1 key The application presents a text file that describes the sub tests for the highlighted test Viewing system information To view system information use the arrow keys to highlight the appropriate menu item and press the Enter key From the menu select the system information to be viewed After pressing the Enter key the application displays a scrollable information box that contains system information Viewing the test log By default the diagnostic software keeps the log file in efilserviceldiagnostics in a file named fielddiags log 38 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide To view this file use the arrow keys to highlight the Platform Test menu and select View Results from that
41. are critical events that require user interaction and the BIOS POST pauses awaiting user input prompting with a message requesting Press F1 F2 or ESC This error code type is indicated in the table below as a Yes in the column heading Pause On Boot This type of error causes the system to pause during system boot Pausing for user interaction can be overridden in BIOS Setup Other error codes are displayed on the screen in yellow These errors are non critical and are displayed briefly during POST These errors are also logged to the SEL This error code type is indicated in the table below as a No in the column heading Pause On Boot Table 16 Error codes messages Error code FRU action 103 CMOS Battery Failure Yes on Check the battery Run Setup Replace the system board 104 CMOS Options not Set Yes on gt Check the battery Run Setup Replace the system board 105 CMOS Checksum Failure Yes Qo qv Check the battery Run Setup Replace the system board 109 Keyboard Stuck Key 11B Date Time Not Set Yes Yes on ons Check for stuck key Replace the keyboard Replace the system board Check the battery Set the date and time Replace the system board 120 CMOS clear Yes Check the clear CMOS jumper J5H3 Normal 1 2 Clear 2 3 Replace the system board 121 Password clear Yes Check the clear password jumper J5H2
42. as instru es de cuidado e perigo antes de executar qualquer opera o Safety Information ERA AMO HAMM RARO Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione NES 27102 AN HA ARS SACHA Lea atentamente todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ADVERTENCIA El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto pueden exponerle al plomo un elemento qu mico que en el estado de California de los Estados Unidos est considerado como un causante de cancer y de defectos cong nitos adem s de otros riesgos reproductivos L vese las manos despu s de usar el producto Online support You can download the most current diagnostic BIOS flash a
43. drive before booting to EFI Shell Boot the system into EFI Shell the EFI CD Menu program launches automatically If the EFI CD Menu program does not launch in the EFI Shell mount and map to the CD drive and type startup and press Enter to launch the EFI CD Menu From the menu tab use the arrow keys to navigate over to the Utility menu and hit Enter or the down arrow to expand the menu From the Utility menu arrow down to Install Service Partition and hit Enter to launch the Service Partition Administration menu Choose 3 and press Enter to install the service partition files The installation software reports whether a system partition has been found If so it is recommended that you choose to install the service partition files onto the existing system partition Do so by choosing 1 and pressing Enter Choose the number for the system partition on which to install the partition files and press Enter After receiving the message indicating that all files were installed successfully press any key Press ESC to exit the Service Partition Administration menu and return to the EFI CD menu Booting the server from the service partition The service partition contains utilities and diagnostics To run these utilities or diagnostics you need to boot the server from the service partition You can reboot a managed server from the service partition one of two ways locally or remotely When you reboot the s
44. inside the server must be removed or replaced by a service technician Installation guidelines Before you begin installing options in your server read the following information e Review the Appendix B Related service information on page 95 and Handling Static sensitive devices on page 98 This information will help you work safely with your server and options e Make sure that you have an adequate number of properly grounded electrical outlets for your server monitor and other devices that you will connect to the server Back up all important data before you make changes to disk drives You do not need to turn off the server to install or replace hot swap drives or hot plug Universal Serial Bus USB devices For servers with redundant power three power supplies you do not need to turn off the server to install or replace a hot swap power supply e The blue color on components and labels identifies touch points where you can grip a component move a latch and so on Fora list of supported options for your server go to http www ibm com pc compat System reliability guidelines To help ensure proper cooling and system reliability make sure that Each of the hot swap drive bays has a drive or a filler panel and electromagnetic compatibility EMC shield installed in it Each of the two hot swap power supply bays on the right has a power supply installed in it The third left power suppl
45. installing 47 removing 45 replacing 47 BIOS update 17 20 C cable connectors 13 15 cabling connectors on back 48 system board external connectors 15 system board internal connectors 13 caution statements 1 CD ROM drive removing 51 CD ROM drive eject button 6 specifications 3 Class A electronic emission notice 137 components major 10 system board 12 configuration Configuration Setup Utility 17 Ethernet 20 LSI Logic Configuration Utility 17 Copyright IBM Corp 2002 configuration continued ServeRAID programs 17 updating 48 Configuration Setup Utility 17 starting 17 Configuration Setup Utility program 17 connectors adapter 12 battery 12 cable 13 external port 15 internal cable 13 memory 12 microprocessor 12 port 15 system board 12 VRM 12 controls and indicators 6 7 cooling 3 cover removing 49 D danger statements 1 data rate Ethernet 20 DC power LED 6 device driver update 5 DIMM connector installing memory 63 locations 63 DIMM retaining clips 64 diskette drive specifications 3 drive hot swap bay identification 46 installing 46 support 46 DVD CD RW drive activity LED 6 E eject button CD ROM 6 electrical input 3 electronic emission Class A notice 137 environment 3 error codes beep codes 79 BMC generated beep codes 80 recovery beep codes 80 SCSI 87 video display 81 Ethernet activity LED 6 7 143 Ethernet continued configuring 20 high performance modes 20 integrated on sy
46. logged in the BMC SEL Each MCA record results in the generation of one or more corresponding BMC SEL event s In addition an auxiliary log entry event will be logged corresponding to each MCA record The SEL messages are IPMI 1 5 compliant platform event messages All MCAs are logged into NVRAM and the SEL The format of the SEL entries is compliant with the IPMI 1 5 specification The BIOS will log system events and POST error codes The BIOS will log a boot event to BMC at the end of the POST just before loading EFI The events logged by the BIOS will follow the IPMI specification The following rules are applied to the translation of SAL 3 0 MCA records to IPMI 1 5 compliant platform event messages Table 4 SAL 3 0 MCA record event messages MCA SAL record section SEL event Sensor type SEL event Event data type bytes Microprocessor Microprocessor IERR SMBIOS type 4 0 based index Error severity PCI bus PERR SERR PCI bus number Critical interrupt PERR SERR PCI bus other Critical interrupt None Bus correctable error Bus uncorrectable error Chapter 3 Diagnostics 27 Thresholding Table 4 SAL 3 0 MCA record event messages continued MCA SAL record section type PCI components SEL event Event data bytes SEL event Sensor type Critical interrupt PCI bus device function information PERR SERR Memory device Memory error SMBIOS typ
47. memory logging disabled Bus 0x31 0x4 0x10 N A 0x6F 0xF1 0x13 0x27 correctable logging disabled IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Table 9 Microprocessor bus LPC bus SP prot HL bus non specific bus errors continued Processor Gen EvMRev Sensor Sensor Ev Data Data 2 Data 3 bus LPC ID type number directory 1 bus SP type port HL bus non specific bus errors Processor 0x31 0x4 0x10 N A 06xF OxF1 0x07 0x20 correctable logging disabled PCI PERR 0x31 0x4 0x10 N A 0x6F OxF1 0x13 0x24 logging Disabled N A N A N A N A N A N A N A N A Table 10 System event MCA event indicator System Gen EvMRev Sensor Sensor Ev Data Data 2 Data 3 event ID type number directory 1 MCA type indicator Aux log 0x31 0x4 0x12 N A 0x6F 0xC3 0x20 0xFF entry Aux log 0x31 0x4 0x12 N A 0x6F 0xC3 0x00 0xFF entry xSeries 382 PCI device IDs The xSeries 382 server has the following PCI devices and slots on the I O board Table 11 Onboard PCI devices and slots Device PCI bus Bus number Device ID Function Description number SNC FSB 0xFF 0x18 0 1 2 SIOH SNC 0xFF 0x1C N A DH SNC 0xFF 0x018 1 ICH4 Internal 0 30 0 LPC N A 0 31 0 IDE controller N A 0 31 1 USB controller 1 N A 0 29 0 1 1 US
48. menu by pressing the Enter key After pressing the Enter key the application displays a scrollable information box that contains the sessions test log Because the log file is a Unicode file you can also view it in the EFI shell by using the type u command and in the Windows operating system using the Notepad application All test results are appended to the previous log file To clear the log file select the Clear log button on the View Results window Note because the log file is now always appended it is recommended that the file be cleared a regular basis to keep the file size from getting too large EFI service partition The EFI Service Partition provides the ability to remotely access an xSeries 382 server running EFI via modem or LAN for the purpose of executing configuration setup utilities remote diagnostics and any other software designed to be compatible with this environment Service partition requirements The SP may reside on any of the EFl recognized physical drives Drives not supported by EFI cannot be used for a service partition or EFI System Partition An EFI System Partition cannot be installed on legacy MBR disks The disk must be formatted as a GPT disk GUID Partition Table This utility will not reinitialize a legacy MBR disk The SP requires at least 65 MB free on the chosen EFI System Partition For proper operation there must be only one set of service partition files present Installing service
49. oder angeschlossenen Einheiten gelten Kabel anschlie en Kabel l sen 1 Alle Ger te ausschalten und 1 Alle Ger te ausschalten Netzstecker ziehen 2 Zuerst Netzstecker von Steckdose l sen 2 nn Kabel an Einheiten 3 Signalkabel von Anschlu buchsen l sen nscnle bem 4 Alle Kabel von Einheiten l sen 3 Signalkabel an AnschluBbuchsen anschlieBen 4 Netzstecker an Steckdose anschlieBen 5 Ger t einschalten Appendix B Related service information 117 Hinweis 2 ACHTUNG Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen Wenn Ihr System ein Modul mit einer Lithium Batterie enth lt ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller Die Batterie enth lt Lithium und kann bei unsachgem Ber Verwendung Handhabung oder Entsorgung explodieren Die Batterie nicht mit Wasser in Beruhrung bringen e ber 100 C erhitzen reparieren oder zerlegen Die rtlichen Bestimmungen f r die Entsorgung von Sonderm ll beachten Hinweis 3 A ACHTUNG Wenn ein Laserprodukt z B CD ROM Laufwerke DVD Laufwerke Einheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gefahrlicher Laserstrahlung f hren Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewa
50. partition files The service partition on an Intel Itanium 2 based platform is part of the Extensible Firmware Interface EFI System Partition This partition is not a separate dedicated partition as is its functional counterpart on an IA 32 platform The presence of service partition files within the existing system partition defines the EFI Service Partition The service partition is established when the installation program copies service partition files into the existing system partition These files comprise utilities diagnostics and other software required for remote management You can run the utilities and diagnostics located on the service partition either locally or remotely In order to run the utilities and diagnostics you must boot the server from the partition Applications that execute in the service partition run only on the managed server Installation requirements Be sure you ad here to the following requirements when installing the service partition files The current BIOS and firmware are installed You must use the installation software on the xSeries 382 Resource CD Atleast 125 MB or one percent of the selected drive must be available as un partitioned space Chapter 3 Diagnostics 39 Installing the files Follow these steps to install the service partition files onto a managed server whose operating system is already installed Insert the System Resource CD into the managed server s CD ROM
51. seated are not damaged and are installed correctly Power supplies not installed correctly 2 Verify that modules are seated properly 3 Verify that power supplies are installed correctly System powers on Short on one of the boards due to 1 Check to make sure that you haven t but then turns off conductive item touching it dropped a screw or other conductive item often with fault light Bent pins on connectors into the system during the upgrade 2 Check the connections on all boards Begin with those connections that gave you the most trouble during installation That is typically where a pin may have gotten bent 3 Check for bent pins on VHDM connectors Check for bent pins on processors System powers up but Boards power pods or processors not 1 Check seating on all boards power pods does not complete fully seated Wrong stepping of and processors Make sure you have the POST microprocessor in system for the BIOS FSB to CPU core ratio set appropriately System speed set higher than processors for the processors you re using installed support 2 Check the BIOS release notes to ensure Memory not stuffed in documented order the BIOS installed on the platform or unsupported validated DIMMS used supports the stepping and family of the processors currently installed 3 Check that you have stuffed the memory banks in the proper order See system documentation for proper stuffing options 4 Us
52. the corresponding statement in your native language Depending on your server model additional publications might be included on the IBM xSeries Documentation CD and the Resource CD Your server might have features that are not described in the documentation that you received with the server The documentation might be updated occasionally to include information about those features or technical updates might be available to provide additional information that is not included in your server documentation These updates are available from the IBM Web site Complete the following steps to check for updated documentation and technical updates 1 Goto In the Learn section click Online publications On the Online publications page in the Brand field select Servers In the Family field select xSeries 382 Click Display documents OT ROI IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Features and specifications The following information is a summary of the features and specifications of your server Depending on your server model some features might not be available or some specifications might not apply Use the Configuration Setup Utility program to determine the type and speed of the microprocessor that is in your server Table 1 Features and specifications Microprocessor e Intel Itanium 2 processor Level 3 cache 400 MHz front side bus FSB Support f
53. the AC2 power cord is connected to an ac power source AC R power LED When this LED is lit it indicates that both the AC1 and AC2 power cords are connected to an ac power source and three power supplies are installed in the server It indicates that the server is operating with redundant power PS1 PS2 PS share power LEDs This LED is on each hot swap power supply When this LED is lit it indicates that the power supply is installed and providing dc power to the server During typical operation for a server with two power supplies both the AC1 and AC2 power LEDs and both the PS1 and PS2 power LEDs are lit During typical operation for a server with three redundant power supplies both the AC1 and AC2 power LEDs and the PS1 PS2 and PS share power LEDs are lit For any other combination of LEDs see Power supply LED errors on page 87 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide The following illustration shows the controls and LEDs on the operator information panel SDINT Power System Diagnostic Ethernet 1 control Interrupt button activity LED button System status Ethernet 2 and LED fault LED activity LED 7 NINNI M lc O r be POY PROL x Reset System ID Hard disk drive button button activity failure LED and LED Power control button power on LED Press this button to turn the server on and off manually The power on LED is in the cen
54. the Shell Prompt type drvcfg x y s Where x is the DRV number from step 6 and y is the CTRL number from step 4 From the example drvcfg 67 3F s Use the arrow keys to select a controller channel from the list of adapters then press Enter Follow the instructions on the screen to change the settings of the selected items then press Enter The Device Properties and Mirroring Properties additional screens are displayed When you have finished changing settings press Esc to exit from the program select Save to save the settings that you have changed Formatting a SCSI hard disk drive Low level formatting removes all data from the hard disk If there is data you want to save back up the hard disk before performing this procedure Note Before you format a SCSI hard disk make sure that it is not part of a mirrored pair From the list of adapters select the controller channel for the drive to format Select Mirroring Properties and make sure the mirroring value for the drive is set to None Complete the following steps to format a drive 1 ar oN From the list of adapters select the controller channel for the drive to format Select Device Properties Use the arrow keys or Y to highlight the drive to format Use the arrow keys or gt or the End key to scroll to the right Select Format then press Enter to begin the low level formatting operation Using ServeRAID Manager You can use the ServeRAID
55. the server Operator information panel CD ROM drive Hard disk dive activity LED activity LEDs CD eject button E lt d I USB 3 connector 2 USB 4 connector Tb Front panel video connector ACRLED Vo EN S 7 PSI LED Z E E EN PS2 LED AC2LED x Hard disk drive AC1 LED e status LEDs PS share LED some models Hot swap hard disk drive activity LED On some server models each hot swap drive has a hard disk drive activity LED When this green LED is flashing it indicates that the drive is in use Hot swap hard disk drive status LED On some server models each hot swap drive has a hard disk drive status LED When this amber LED is lit it indicates that the drive has failed DVD CD RW drive activity LED When this LED is lit it indicates that the DVD CD RW drive is in use CD eject button Press this button to release a CD or DVD from the DVD CD RW drive Hard disk drive activity failure LED When this amber LED is lit continuously not flashing it indicates a hard disk drive failure Ethernet1 Ethernet2 activity LEDs There are two Ethernet activity LEDs one for each Ethernet controller in your server When each LED is lit it indicates that there is activity between one of the Ethernet controllers and the network AC1 power LED When this LED is lit it indicates that the AC1 power cord is connected to an ac power source AC2 power LED When this LED is lit it indicates that
56. will support the OS load watchdog timer This may also be referred to as FRB 4 although the term OS load watchdog timer is more accurate as this timer has no FRB related connection to disabling processors Watch dog timer debug methodology The Watchdog Timer can be enabled modified in system setup Enter Setup startup options this menu item is also located under the System Management Submenu Platform Event Filters PEF The watchdog timer provides a timer use field that indicates the current use assigned to the watchdog timer If enabled and depending on selections configured the timer allows the user to Log an event to SEL upon expiration of the OS load watchdog timer Select the timeout action to be hard reset and pre timeout interrupt type to none Set the pre timeout interval to zero the pre timeout action occurs concurrently with the timeout action Program the countdown value to selectable seconds Fault resilient boot FRB The BIOS and BMC firmware provide a feature to guarantee that the system boots even if one or more processors fails during POST The BMC contains two FRB timers that can be configured to reset the system upon time out FRB3 BSP reset failures The first timer FRB 3 starts counting down when the system comes out of hard reset If the bootstrap microprocessor BSP successfully resets and begins executing the BIOS disables the FRB 3 timer in the BMC and the system continue
57. 11 error Microprocessor 02 internal IERR Yes Refer to Microprocessor in Debug Methodology and FRU Isolation section 8120 Microprocessor 01 Thermal trip failure Yes Microprocessor 01 has exceeded the thermal diode temperature limit resulting in a thermal trip event check for airflow obstructions to fans amp heat sinks Ensure processor air duct is present and secured The system is designed to run heavy loads up to 35C or 96F ambient However Under normal i e no fan failure conditions the CPU should not throttle until 42C 107F With a fan failure throttling could possibly occur at about 27C Thermal trip should occur at 50C 120F thermal trip will shut down the processor or system If this occurs and the ambient temp is far cooler Refer to Microprocessor in Debug Methodology and FRU Isolation section 8121 Microprocessor 02 Thermal trip failure Yes Microprocessor 02 has exceeded the thermal diode temperature limit resulting in a thermal trip event check for airflow obstructions to fans amp heat sinks Ensure processor air duct is present and secured The system is designed to run heavy loads up to 35C or 96F ambient However Under normal i e no fan failure conditions the CPU should not throttle until 42C 107F With a fan failure throttling could possibly occur at about 27C Thermal trip should occur at 50C 120F thermal trip will shut down the processor
58. 382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Error reporting For example L1 tag parity errors on shared lines or thermal events are corrected by the processor logic or the PAL System software must insure that the interrupt handler for CMCI executes on the same processor that signaled the corrected error event Corrected Platform Errors CPE These interrupts are signaled by the platform or the SAL These include errors that are corrected by the platform such as single bit ECC error in memory and errors that are not correctable by the platform In either case the error is contained i e data poisoning and the platform can still function reliably One example of an uncorrected error is a 2XECC error detected on a write to memory xSeries 382 machine check error handling allows enhanced error reporting of processor and platform errors These errors are prioritized and signaled to system hardware and software System software PAL SAL provides well defined APIs for application software to acquire information about system errors in the form of standard data structures These errors are logged to non volatile storage and or made available for consumption by application software during runtime These errors are in the MCA records and they are based on the Itanium System Abstraction Layer Specification Rev 3 0 On the xSeries 382 based on the MCA records system events related to Field Replaceable Units FRUs are
59. 4 9 Remove the memory DIMMs see Memory DIMMs removal and replacement on page 63 10 Loosen the screw at the rear of the chassis which secures the retention lever d Interlock tabs 70 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide 11 Lift the system board from the rear and disengage the interlock tabs at the front then remove the system board Hex screws 4 To replace the system board reverse the previous steps Note To update the programmed system serial number run the BIOS Firmware update utility For latest BIOS Firmware go to http www ibm com pc support Chapter 5 Service replaceable units 71 System board componets 72 10 11 12 13 14 M d Vo SEC er a PI EL IP EC v T7 0 eg or RE N 25 24 23 22 21 20 19 18 17 16 15 1 Microprocessor 1 required 2 Microprocessor 2 optional 3 Video connector 4 USB 0 bottom and USB 1 top connectors 5 Serial connector 6 LAN 1 bottom and LAN 2 top connector 7 System ID LED 8 System ID button 9 External SCSI
60. B controller 2 N A 0 29 1 1 1 Video Internal 0 N A N A Dual GB NIC A embedded Dynamic 1 0 1 SCSI controller B embedded Dynamic 1 0 1 PCI slot 1 A 133MHz Dynamic 1 N A full size Chapter 3 Diagnostics 31 Table 11 Onboard PCI devices and slots continued Device PCI bus Bus number Device ID Function Description number PCI slot 2 A 100MHz Dynamic 1 N A full size PCI slot 2 A 100MHz Dynamic 2 N A full size POST error codes and messages The POST error codes messages are displayed on the video screen and logged in the SEL There are two error code classifications Red Critical events that require user interaction BIOS POST will pause with a message requesting to Press F1 F2 or ESC The server will pause on boot Yellow Non critical events BIOS POST will continue after a brief pause and does not require user interaction The server will not pause on boot For a detailed list of POST codes and messages see Beep codes on page 79 and Error codes video display on page 81 Debug methodology and FRU isolation Memory If the memory test finds any bad DIMM s defined as mismatched DIMMs within a row multi bit errors MBE detected within a DIMM single bit SBE non transient errors within a DIMM the entire associated row will be mapped out and autoscan will not include any memory that is mapped out The memory test can isolate persistent or non
61. C source re boot re run test lf failure symptom persists 1 Turn off the server and disconnect the power cord Then remove the top cover and processor air duct 2 If the server video display remains blank listen for error beep codes If you hear a beep code go to Beep codes on page 79 3 Remove DC power harness from power pod remove power pod loosen 4 captive screws slide pod away from processor to disengage 4 Remove DC power harness from power pod remove power pod loosen 4 captive screws slide pod away from processor to disengage 5 Remove DC power harness from power pod remove power pod loosen 4 captive screws slide pod away from processor to disengage 6 Remove and inspect pins on processor loosen 4 captive screws on processor turn lock tab counterclockwise 1 4 turn tab not visible lift processor to disengage 7 Reseat processor amp power pod repeat above steps in reverse order and re run tesis 8 Replace swap power pods or BSP 1st with APP 2nd processor 9 Replace covers reconnect AC source restart system Chapter 3 Diagnostics 33 10 Run the test in single processor mode socket 1 must be populated to boot socket 2 will auto terminate Microprocessor FRU isolation If after reseating or swapping component positions the suspect component cannot be located i e DC harness power pod or processor and the failure persists replace the system board Microproc
62. Ds indicate the power supplies are working correctly complete the following steps 1 Check that the front panel is connected to the system board 2 f no LEDs on the front panel are working replace the front panel then try to power up the server 3 Turn off the server 4 Remove the server cover 5 Remove or disconnect the following devices one at a time until you find the failure reinstall turn on and reconfigure the server each time I O adapter Drives Memory modules minimum requirement four 256 MB DIMMs Note Minimum operating requirements are a System board b One microprocessor c Memory with a minimum of four 256 MB DIMMs d Two power supplies e PCI riser assembly f Front panel board g SCSI backplane h Power pod 6 Turn on the server If the problem remains suspect the following FRUs in the order listed DIMM System board Riser board SCSI backplane Front panel board Microprocessor Notes 1 Ifthe problem goes away when you remove an I O adapter from the system and replacing that MO adapter does not correct the problem suspect the system board 2 f you suspect a networking problem and all the system tests pass suspect a network cabling problem external to the system IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Problem determination tips Due to the variety of hardware and software combinations that can be encounte
63. ESSA ARK Class 3A Class 3B A EUS AA GAB TORNAR FERAS BEM Appendix B Related service information 111 4 gt 18 37 gt 32 70 5 gt 55 121 2 5 ER 5 gt gt 10 A TE ER 82 180 5 gt 82 180 112 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide 13 AA rx A Aa o A s E
64. European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 138 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Taiwanese Class A warning statement RAR IA E IE o Chinese Class A warning statement A
65. MM address or data line likely affecting detected Row 1 Row 1 mapped multiple DIMMs otherwise ECC should recover in Row out 1 Row disabled Refer to Memory in Debug Methodology and FRU Isolation section 8505 Persistent single bit error Yes Issue with DIMM address or data line likely affecting detected in row 2 Row 2 mapped multiple DIMMs otherwise ECC should recover in Row out 2 Row disabled Refer to Memory in Debug Methodology and FRU Isolation section 8508 Memory mismatch detected Yes Issue with DIMM SPD value in Row 1 Row disabled in row 1 Row 1 mapped out Refer to Memory in Debug Methodology and FRU Isolation section 8509 Memory mismatch detected Yes Issue with DIMM SPD value in Row 2 Row disabled in row 2 Row 2 mapped out Refer to Memory in Debug Methodology and FRU Isolation section 850C DIMM 1 defective Yes Issue with DIMM 1 J9J3 Refer to Memory in Debug Methodology and FRU Isolation section 850D DIMM 2 defective Yes Issue with DIMM 2 J9J1 Refer to Memory in Debug Methodology and FRU Isolation section 850E DIMM 3 defective Yes Issue with DIMM 3 J9D3 See memory in Debug Methodology and FRU Isolation section 850F DIMM 4 defective Yes Issue with DIMM 4 J9D1 See memory in Debug Methodology and FRU Isolation section 8510 DIMM 5 defective Yes Issue with DIMM 5 J9J2 See memory in Debug Methodology and FRU Isolation section 8511 DIMM 6 defective Yes Issue w
66. ROM failed Yes Pon PCI ROM memory allocation area for PCI devices has been exceeded Remove any add in PCI adapters and retest the server Replace any PCI add in adapters Replace the PCI riser card Replace the system board 145 PCI ROM not found Yes fm PCI ROM memory allocation area for PCI devices has been exceeded or PCI ROM did not have space to load Remove any add in PCI adapters and retest the server Replace any PCI add in adapters Replace the PCI riser card Replace the system board 146 Insufficient memory to shadow PCI ROM Yes 2 3 4 PCI ROM area exceeded Remove any add in PCI adapters and retest the server Replace any PCI add in adapters Replace the PCI riser card Replace the system board 8100 Microprocessor 01 failed BIST Yes Microprocessor failed to initialize in time Refer to Fault Resilient Boot in Debug Methodology and FRU Isolation section 82 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Table 16 Error codes messages continued Error code FRU action 8101 Microprocessor 02 failed BIST Yes Microprocessor failed to initialize in time Refer to Fault Resilient Boot in Debug Methodology and FRU Isolation section 8110 error Microprocessor 01 internal IERR Yes Refer to Microprocessor in Debug Methodology and FRU lsolation section 81
67. Series information is http www ibm com eserver xseries The address for IBM IntelliStation information is http www ibm com pc intellistation O Copyright IBM Corp 2002 93 You can find service information for your IBM products including supported options at http www ibm com pc support Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to For more information about Support Line and other IBM services go to http www ibm com services or go to Tr IEEE support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support 94 You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service Go to http www ibm com planetwide for support telephone numbers or in the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Append
68. adapter follow the configuration instructions in the documentation that comes with the adapter to view or change SCSI settings for attached devices The following sections provide instructions for starting the LSI Logic Configuration Utility program and performing selected functions Starting the LSI Logic Configuration Utility program Complete the following steps to start the LSI Logic Configuration Utility program 1 Turn on the server 2 When a list of boot options appears use the arrow keys to select the EFI shell then press Enter 3 From the Shell prompt type devices b then press Enter A list of devices is displayed as in the following example TX mo lt Co n C HP D C Device Name 1 1 LSI Logic Ultra320 SCSI Controller 1 1 LSI Logic Ultra320 SCSI Controller 18 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Note the CTRL number given for the integrated LSI Logic Ultra320 SCSI Controller in the displayed list From the example the CTRL numbers are 3E and 3F From the Shell prompt type drvcfg then press Enter A list of configurable components is displayed as in the following example Configurable Components Drv 67 Ctri 3E Lang eng Drv 67 Ctri 3F Lang eng Note the DRV number associated with the CTRL numbers that were noted in step 4 From the example the DRV number is 67 To start the LSI Configuration Utility At
69. afety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Italian Japanese Korean Spanish Important All caution and danger statements in this IBM documentation begin with a number This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section For example if a caution statement begins with a number 1 translations for that caution statement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions Appendix B Related service information 99 100 Statement 1 DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you ope
70. alimentaci n Conecte los cables de se al a los 3 Retire los cables de senal de los conectores conectores Conecte cada cable de alimentaci n a la 4 Retire los cables de los dispositivos toma de alimentaci n ENCIENDA el dispositivo Appendix B Related service information 131 Declaraci n 2 PRECAUCION Cuando desee sustituir la bateria de litio utilice unicamente el n mero de pieza 33F8354 de IBM o cualquier tipo de bateria equivalente que recomiende el fabricante Si el sistema tiene un midulo que contiene una bater a de litio sustit yalo unicamente por el mismo tipo de m dulo que ha de estar creado por el mismo fabricante La bater a contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde No realice las acciones siguientes e Arrojarla al agua o sumergirla e Calentarla a una temperatura que supere los 100 C 212 F Repararla o desmontarla Despr ndase de la bater a siguiendo los requisitos que exija el reglamento o la legislaciin local Declaraci n 3 A PRECAUCION Cuando instale productos laser como por ejemplo CD ROM unidades DVD dispositivos de fibra iptica o transmisores tenga en cuenta las advertencias siguientes No retire las cubiertas Si retira las cubiertas del producto laser puede quedar expuesto a radiaciin laser perjudicial Dentro del dispositivo no existe ninguna pi
71. and ProShare are trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 bytes MB stands for approximately 1 000 000 bytes and GB stands for approximately 1 000 000 000 bytes 136 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and populatio
72. and will result in a continuous beep code approximately 1 beep every 2 seconds until the system is powered down Use the following procedure to initiate the BIOS recovery mode 1 2 3 4 a o oN Turn off the server Unplug both power cords from the server Move the jumper at J5H1 Labeled RCV BOOT from pins 1 2 to pins 2 3 Reconnect the AC power and switch server power on CD Recovery activity will begin One full beep is emitted as the server begins to load the image REC file type from disk to memory Wait two minutes Two beeps indicate the BIOS recovery has completed successfully Remove the CD and power down the server Unplug both power cords from the server Move the jumper at J5H1 from pins 2 3 to pins 1 2 Reconnect AC power and power on the server Follow any other instructions in the BIOS release notes Support telephone numbers View support telephone numbers at http www ibm com planetwide on the World Wide Web 42 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Chapter 4 Customer replaceable units This chapter provides basic instructions for installing a limited number of hardware options in your server These instructions are intended for users who are experienced with setting up IBM server hardware If you need more detailed instructions see the Option Installation Guide on the IBM xSeries Documentation CD Attention All components
73. ap hard disk drives The hot swap drive backplane controls the SCSI IDs for the internal hot swap drive bays Table 12 lists the SCSI IDs for the hard disk drives that are connected to the primary SCSI channel Table 12 SCSI IDs for hot swap hard disk drives Device SCSI ID Drive bay 1 0 Drive bay 2 1 Completing the installation To complete your installation you must install the bezel then connect all the cables and for certain options run the Configuration Setup Utility program Follow the instructions in this section Replacing the bezel The following illustration shows how to install the bezel on the server Complete the following steps to replace the bezel 1 Insert the two tabs on the ends of the bezel into the matching holes on the server chassis 2 Push the bezel toward the server until the two tabs snap into place Chapter 4 Customer replaceable units 47 Cabling the server lf your server cables and connector panel have color coded connections match the color of the cable end with the color of the connector For example match a blue cable end with a blue panel connector a red cable end with a red connector and so on Attention To prevent damage to equipment connect the power cords last The following illustration shows the input output I O connectors on the rear of the server Power connectors ZIO 0000000 RRS QHOHOHOHOHOHO ao sl alata tata tota ao a OO
74. apenas uma das m os para conectar ou desconectar cabos de sinal Nunca ligue qualquer equipamento quando existir evid ncia de danos por fogo gua ou na estrutura Desconecte cabos de alimenta o sistemas de telecomunica o redes e modems antes de abrir as tampas dos dispositivos a menos que especificado de maneira diferente nos procedimentos de instala o e configura o Conecte e desconecte cabos conforme descrito na seguinte tabela ao instalar ou movimentar este produto ou os dispositivos conectados ou ao abrir suas tampas Para Conectar Para Desconectar 1 DESLIGUE Tudo 1 DESLIGUE Tudo 2 Primeiramente conecte todos os cabos 2 Primeiramente remova os cabos de aos dispositivos alimentac o das tomadas 3 Conecte os cabos de sinal aos 3 Remova os cabos de sinal dos conectores conectores 4 Conecte os cabos de alimentacao s 4 Remova todos os cabos dos dispositivos tomadas 5 LIGUE os dispositivos IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Instrucao 2 CUIDADO Ao substituir a bateria de litio utilize apenas uma bateria IBM Numero de Pe a 33F8354 ou uma bateria de tipo equivalente recomendada pelo fabricante Se o seu sistema possui um m dulo com uma bateria de l tio substitua o apenas pelo mesmo tipo de m dulo do mesmo fabricante A bateria cont m l tio e pode explodir se n o for utilizada manuseada e descartada
75. appable power supplies if your server comes with three power supplies installed and Predictive Failure Analysis capability Impressive performance using SMP Your server supporis two Intel Itanium 2 microprocessors installed for enhanced performance and SMP capability Large data storage and hot swap capabilities Your server supports up to two 25 4 mm 1 inch slim high 3 5 inch hot swap hard disk drives in the hot swap bays With the hot swap feature you can add remove or replace hard disk drives without turning off the server Redundant power capabilities Some server models provide redundant power capability Your server comes with two or three 350 watt hot swap power supplies Three power supplies provide redundant power if the average load on your server is less than 700 watts and a problem occurs with one of the power supplies the remaining two power supplies can handle the load Large system memory capacity Your server supports up to 16 GB of system memory The memory controller provides error correcting code ECC support for up to eight industry standard 133 MHz 2 5 V 184 pin double data rate DDR PC2100 registered synchronous dynamic random access memory SDRAM dual inline memory modules DIMMs The memory controller provides Chipkill memory protection if all DIMMs are type x4 Chipkill memory protection is a technology that protects the server from a single chip failure on a DIMM Alert on LAN Your server sup
76. areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer 95 Electrical safety A CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunication systems networks and modems before you open the server covers unless instructed otherwise in the installation and configuration procedures Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covere
77. cable and power cable from the SCSI backplane board and move them out of the way Loosen the retaining screw on the peripheral bay Slide the peripheral bay toward the front of the server lift up and remove it from the server Remove the fan assembly and air baffle see Fan assembly and air baffle removal and replacement on page 56 Loosen the two screws located near memory slot 1 and the ac power connector at the back of the chassis that secures the Electronics bay Slide the Electronics bay toward the rear of the server approximately 1 inch to access and loosen the three retention screws at the rear of the power supply bay Loosen the two screws on top of the power supply bay Lift up the power supply bay and remove it from the server Screws Power supply bay IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Complete the following steps to replace the power supply bay 1 Remove the hot swap power supplies from the power supply bay 2 Slide the power supply bay in from the front of the server 3 Align and tighten the three retention screws at the rear of the power supply bay Replace the two screws on top of the power supply bay 5 Slide the Electronics bay toward the rear of the chassis as far as it will go then tighten the two screws at the rear of the chassis to secure the Electronics bay 6 Place the peripheral bay assembly on top of the power supply bay and slide
78. ched There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 23 A CAUTION Do not place any object weighing more than 50 kg 110 Ib on top of rack mounted devices gt 50 kg 110 lb Importante Todas as instru es de cuidado e perigo da IBM documentation come am com um n mero Este n mero utilizado para fazer refer ncia cruzada de uma instrucao de cuidado ou perigo no idioma ingl s com as vers es traduzidas das instru es de cuidado ou perigo encontradas nesta se o Por exemplo se uma instru o de cuidado iniciada com o n mero 1 as tradu es para aquela instru o de cuidado aparecem nesta se o sob a instru o 1 Certifique se de ler todas as instru es de cuidado e perigo antes de executar qualquer opera o Appendix B Related service information 103 104 Instrucao 1 PERIGO A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica es perigosa Para evitar risco de choque N o conecte ou desconecte cabos e n o realize instala o manuten o ou reconfigura o deste produto durante uma tempestade com raios Conecte todos os cabos de alimenta o a tomadas el tricas corretamente instaladas e aterradas Conecte todos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas Sempre que poss vel utilize
79. connector 10 VHDM connectors for PCI riser 11 DIMM connector 8 12 DIMM connector 4 13 DIMM connector 7 14 DIMM connector 3 15 DIMM connector 1 16 DIMM connector 5 17 DIMM connector 2 18 DIMM connector 6 19 Battery 20 Internal SCSI connector 21 IDE USB FP connector 22 Power pod power connector 23 Power module 2 24 DC docking connector 25 Power module 1 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide System board jumpers There are nine jumper blocks called out on the main board 1 2 3 4 vj OT T T F 5 o Ps o o O0 o m 9 tp 2 3 o o o e Les qur T 9 Table 13 Index Jumper Signal Description 1 J1A1 RSRL_MODE0 Used to set Serial Port mode Default is 1 2 on both 2 J1A2 RSRL_MODE1 Used to set Serial Port mode Default is 1 2 on both 3 J3A3 SMM_BB_UNPROT_L Jumper 2 3 to enable programming of the BMC boot block Default is 1 2 4 J3B1 JTAG chain TDI TDO JTAG signal routing Default is 3 4 5 6 and 7 8 to include SNC M SIOH on the PCI riser board
80. d to be used by a system administrator it limits access to the full Configuration Setup Utility menu If you set an administrator password you do not have to type a password to complete the system startup but you must type the administrator password to access the full Configuration Setup Utility menu The administrator password can use any combination of up to seven characters A Z a z and 0 9 for the password If you set an administrative password and then forget it do the following 1 Turn off the server disconnect the power cord then remove the cover See 2 Move the password jumper to the alternate position To locate the password jumper on the system board see Fey tom boad apee Gr pace za 3 Replace the cover see Cover removal and replacement on page 49 then connect the power cord and turn on the server Using the LSI Logic Configuration Utility program LSI Logic Configuration is a built in menu driven configuration utility program that you can use to Perform a low level format of a SCSI hard disk drive Set a SCSI device scan order View or change SCSI IDs for attached devices Set SCSI protocol parameters on SCSI hard disk drives The integrated SCSI controller with RAID capabilities supports redundant array of independent disks RAID You can use the LSI Logic Configuration Utility program to configure RAID level 1 for a single pair of attached devices If you install a different type of RAID
81. d wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn Appendix B Related service information 97 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Handling static sensitive devices Any server part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD or static sensitive ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the server the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling static sensitive paris Keep the parts in pr
82. d with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position f you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prev
83. de 10 11 Remove the PCI riser assembly see PCI riser assembly removal and replacement on page 57 Note You might find it easier to install the adapter if the PCI riser assembly is on its side with the expansion slot facing up Determine which slot you will use for the adapter Check the instructions that come with the adapter for any requirements restrictions or cabling instructions Release the adapter retention clip latch then open the adapter retention clip Note If you are installing a full length adapter there are adapter retention clips at both ends of the adapter slot Grasp the expansion slot cover and pull it out of the expansion slot Store it in a safe place for future use Note Expansion slot covers must be installed on all vacant slots This maintains the electronic emissions standards of the server and ensures proper ventilation of server components Set any jumpers or switches on the adapter or system board according to the documentation that comes with the adapter Attention Avoid touching the components and gold edge connectors on the adapter If you are installing a full length adapter remove the blue adapter guide if any from the end of the adapter Adapter guide Attention Be certain that the adapter is correctly seated in the expansion slot Incomplete installation of an adapter might damage the system board or the adapter Carefully grasp the adapter by the top edge or upp
84. de maneira correta N o Jogue ou coloque na gua Aque a a mais de 100 C 212 F Conserte nem desmonte Para descartar a bateria entre em contato com a rea de atendimento a clientes IBM pelo telefone 011 889 8986 para obter informa es sobre como enviar a bateria pelo correio para a IBM Instru o 3 A PRECAUCION Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra ftica transmissores etc estiverem instalados observe o seguinte N o remova as tampas A remo o das tampas de um produto a laser pode resultar em exposi o prejudicial radia o de laser Nenhuma pe a localizada no interior do dispositivo pode ser consertada e A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes dos especificados aqui pode resultar em exposi o prejudicial radia o PERIGO Alguns produtos a laser cont m um diodo laser da Classe 3A ou Classe 3B embutido Observe o seguinte Radia o de laser quando aberto N o olhe diretamente para o raio a olho nu ou com instrumentos iticos e evite exposi o direta ao raio Appendix B Related service information 105 Instrucao 4 18 kg 37 lbs gt 32 kg 70 5 lbs gt 55 kg 121 2 lbs CUIDADO Ao levantar a m quina fa a o com seguran a Instru o 5 CUIDADO Os bot es Liga Desliga localizados no dispositivo e na fonte de alimenta o nao
85. di terra di sicurezza e Collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza e Quando possibile collegare o scollegare i cavi di segnale con una sola mano e Non accendere qualsiasi apparecchiatura in presenza di fuoco acqua o se sono presenti danni all apparecchiatura stessa Scollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e i modem prima di aprire i coperchi delle unit se non diversamente indicato nelle procedure di installazione e configurazione Collegare e scollegare i cavi come descritto nella seguente tabella quando si effettuano l installazione la rimozione o l apertura dei coperchi di questo prodotto o delle unit collegate Per collegare Per scollegare 1 SPEGNERE tutti i dispositivi 1 SPEGNERE tutti i dispositivi 2 Collegare prima tutti i cavi alle unit 2 Rimuovere prima i cavi di alimentazione 3 Collegare i cavi di segnale ai connettori dalle prese elettriche 4 Collegare i cavi di alimentazione alle 3 Rimuovere i cavi di segnale dai connettori prese elettriche 4 Rimuovere tutti i cavi dalle unit 5 ACCENDERE le unit Appendix B Related service information 121 Avviso 2 ATTENZIONE Quando si sostituisce la batteria al litio utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consiglia
86. e 16 0 based index Correctable Uncorrectable Other Critical interrupt None Bus correctable error Bus uncorrectable error MCA errors are classified into one of three categories corrected recoverable and fatal In general corrected errors will not affect the operation of the system and therefore may occur repeatedly fatal and most recoverable errors result in a system reset In some cases such as a stuck bit in a memory DIMM a corrected error may occur with a very high frequency In this scenario the system may experience performance degradation due to excessive amounts of time spent in the error logging routines In addition the BMC SEL has a finite size and may be quickly filled with duplicate errors To help alleviate these problems a thresholding algorithm has been applied to the BMC SEL logging routines If the threshold is crossed a special event disabled SEL entry will be created and the BMC SEL logging code will not attempt to send future platform event message commands for that error type to the BMC This greatly reduces the amount of time spent in the SEL logging routines and avoids overrunning the BMC SEL log storage This thresholding in no way affects the ability of the OS to receive notification and service CPEls or CMCls nor does it disable any error correction logic in the chipset Any disabled event reporting will be re enabled on the next reboot Corrected errors are grouped into four cat
87. e attachment plug rated 15 amperes 250 volts Appendix C Notices 139 140 For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used in these countries and regions 02K0546 China 13F9940 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 13F9979 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belarus Belgium Benin Bosnia and Herzegovina Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Central African Republic Chad Comoros Congo Democratic Republic of Congo Republic of Cote D Ivoire Ivory Coast Croatia Republic of Czech Republic Dahomey Djibouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guyana French Polynesia Germany Greece Guadeloupe Guinea Guinea Bissau Hungary Iceland Indonesia Iran Kazakhstan Kyrgyzstan Laos People s Democratic Republic of Latvia Lebanon Lithuania Luxembourg Macedonia former Yugoslav Republic of Madagascar Mali Martinique Mauritania Mauritius Mayotte Moldova Republic of Monaco Mongolia Morocco Mozambique Netherlands New Caledonia
88. e in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publ
89. e only validated DIMMS at least until you ve made sure your upgrade has gone successfully prior to testing an unknown 86 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Table 17 Error symptoms continued Note See System on page 92 to determine which components should be replaced by a field service technician Symptom Cause FRU action System does not recognize all the processors you installed seated Microprocessors or power pods nat fully Power cable from microprocessor board to power pod not fully seated Power pod not fully engaged into microprocessor Bent pins on microprocessor 1 Check seating on processors and power pods 2 Verify that you don t have any bent microprocessor pins 3 Check the power cable from microprocessor board to power pod connections No video but the system is not stuck in reset DIMM not functional 1 Check seating of DIMMs Replace DIMMs 2 Ensure proper population of DIMM banks SCSI drives are not recognized during Drive not fully seated Check the hard disk drive connections POST CD ROM not IDE cable or power cable not connected to 1 Ensure the drive is properly connected to recognized by drives the adapter BIOS EFI 2 Check that BIOS setup has the device set to enable Power supply LED errors Each power supply module has a bi color
90. eared by a qualified service technician 20 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Chapter 3 Diagnostics This section provides Dasic troubleshooting information to help you resolve some common problems that might occur with your server If you cannot locate and correct the problem using the information in this section see Appendix A Getting help and technical assistance on page 93 for more information General checkout The EFI platform diagnostic tests allow you to quickly assess the server s hardware status view test logs and determine the server s current configuration You can run the diagnostic tests from within the EFI environment If you cannot determine whether a problem is caused by the hardware or by the software you can run the diagnostic tests to confirm that the hardware is working properly When you run the diagnostic tests a single problem might cause several error messages When this occurs work to correct the cause of the first error message After the cause of the first error message is corrected the other error messages might not occur the next time you run the test Notes 1 If multiple error codes are displayed diagnose the first error code that is displayed 2 If the server stops with a POST error go to Error codes video display on page 81 3 If the server stops and no error is displayed go to l Undetermined problems on page
91. egories Microprocessor Memory PCI PERR and Generic Bus History for each category is maintained separately Thresholding does not apply to Recoverable or Fatal errors only corrected errors On the xSeries 382 the maximum number of errors that can occur for each category is 10 within one hour If this threshold is crossed a special Event Logging Disabled SEL entry will be logged 28 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide SEL event log format for machine check errors The following tables shows the machine check errors that will be logged for the xSeries 382 and the corresponding SEL Event Log format For details on System Management BIOS SMBIOS Type 4 Type 16 and 17 refer to the System Management BIOS Reference Specification available on http www dmtf org Table 5 Microprocessor errors Processor Gen EvMRev Sensor Sensor Ev Data Data 2 Data 3 error type ID type number directory 1 type Fatal 0x31 0x4 0x7 N A 0x6F OxAO Index to Severity SMBIOS 0x01 type 4 record Un correctabl x31 0x4 0x7 N A 0x6F OxAO Index to Severity SMBIOS 0x00 type 4 record Correctable 0x31 0x4 0x7 N A 0x6F OxAO Index to Severity SMBIOS 0x02 type 4 record Table 6 Memory DIMM errors Processor Gen EvMRev Sensor Sensor Ev Data Data 2 Data 3 error type ID type number directory 1 type Un correctabl
92. emperature 20h Memory board temperature 01 temperature 21H Memory board SNC temperature 01 temperature 22h PCI riser SIOH temperature 01 temperature 28h Peripheral board AMB temperature 01 temperature 24h PCI riser board temperature 01 temperature 25h CPU area temperature 01 temperature 26h Memory area temperature 01 temperature 81hp Microprocessor 1temperature 01 temperature 82hp Microprocessor 2 temperature 02 voltage 10h System board 1 25V 02 voltage 11h System board 1 5V 02 voltage 12h System board 1 8V 02 voltage 13h System board 3 3V Chapter 3 Diagnostics 23 Table 3 Sensor types numbers and names continued Sensor Type Sensor Number Sensor Name 02 voltage 14h System board 3 3V SB 02 voltage 15h System board 5V 02 voltage 16h System board 12V 02 voltage 17h System board 12V 02 voltage 18h System board 1 2V 02 voltage 19h System board 1 3V 02 voltage 1Ah System board 1 5V SB 02 voltage 1Bh System board 2 5V 02 voltage 1Ch System board 2 5V SB 02 voltage 1Dh System board 2 5V SB 02 voltage 50h LVDS SCSI channel 1 terminator 1 02 voltage 51h LVDS SCSI channel 1 terminator 2 02 voltage 52h LVDS SCSI channel 1 terminator 3 02 voltage 58h LVDS SCSI channel 2 terminator 1 02 voltage 54h LVDS SCSI channel 2 terminator 2 02
93. ems can cause false errors and symptoms 2 For IBM devices not supported by this index refer to the manual for that device 3 Always start with The symptom to FRU index lists symptoms errors and the possible causes The most likely cause is listed first Use this symptom to FRU index to help you decide which FRUs to have available when servicing the server The left hand column of the tables in this index lists error codes or messages and the right hand column lists one or more suggested actions or FRUs to replace Note In tables with more than two columns multiple columns are required to describe the error symptoms Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further action Note Try reseating a suspected component or reconnecting a cable before replacing the component The POST BIOS code displays POST error codes and messages on the screen Beep codes Table 14 Beep codes Note See System on page 92 to determine which components should be replaced by a field service technician During POST problems can occur before video is enabled These errors are conveyed by encoded beeps coupled with POST debug codes Beeps Description 3 Memory failure See Memory on page 32 4 System Timer See Microprocessor debug methodology on page 33 If symptom per
94. englischen Sicherheitshinweis mit den bersetzten Versionen dieses Hinweises in diesem Abschnitt Wenn z B ein Sicherheitshinweis mit der Nummer 1 beginnt so erscheint die bersetzung f r diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1 Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Hinweis 1 VORSICHT Elektrische Spannungen von Netz Telefon und Daten bertragungsleitungen sind gef hrlich Aus Sicherheitsgr nden Bei Gewitter an diesem Ger t keine Kabel anschlie en oder l sen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchf hren Gerat nur an eine Schutzkontaktsteckdose mit ordnungsgem B geerdetem Schutzkontakt anschlieBen Alle angeschlossenen Gerate ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemaB geerdetem Schutzkontakt anschlie Ben Signalkabel m glichst einh ndig anschlie en oder l sen Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl sse besteht Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem ffnen des Geh uses zu unterbrechen Es sei denn dies ist in den zugeh rigen Installations und Konfigurationsprozeduren anders angegeben Nur nach den nachfolgend aufgef hrten Anweisungen arbeiten die f r Installation Transport oder ffnen von Geh usen von Personal servern
95. ent a current from passing through your body When using testers set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition 96 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following paris with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This pract
96. entifies hot swap or hot plug components You can install or remove these components while the server is running provided that the server is configured to support hot swap and hot plug features For complete details about installing or removing a hot swap or hot plug component see the information in Chapter 4 Customer replaceable units on age 43 43 The blue color on components and labels indicates touch points where a component can be gripped a latch moved and so on The following illustration shows the major components in the server 10 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Note The illustrations in this publication might differ slightly from your hardware Air baffle PCI riser card assembly Hard disk Power supply blank cover Hot swap power supply 11 Chapter 1 General information Option connectors The following illustrations show the connectors for user installable options System board connectors DIMM connector 8 PCI riser connector DIMM connector 4 VHDM1 DIMM connector 7 DIMM connector 3 sU pen Hr ill NE
97. er corners and align it with the expansion slot guides then press the adapter firmly into the expansion slot Move the adapter directly from the static protective package to the adapter slot Chapter 5 Service replaceable units 61 12 13 14 15 16 Rear adapter f retainer PCI Board 2 PCI Board 1 PCI Riser PCI Board 3 Front adapter retainer If you have another adapter to install repeat steps 6 through 11 on page 61 Otherwise close the adapter retention clip over the top corner of the adapter Make sure the adapter retention clip latch is in the locked closed position Note If you are installing a full length adapter there are adapter retention clips at both ends of the adapter slot If you have other options to install do so now otherwise continue with step Replace the PCI riser assembly see PCI riser assembly removal and replacement on page 57 Replace the cover see Cover removal and replacement on page 49 Reconnect the external cables and power cords then turn on the attached devices and the server 62 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Memory DIMMs removal and replacement Complete the following steps to remove and replace memory DIMMs Important Memory is 4 way interleaved and must be populated in sets consisting of identical type size DIMMs Complete the following steps to remove a DIMM 3
98. erver to the service partition remotely you can do the following Run EFI shell commands on the server Run a program from the service partition Run diagnostics specific to the server Run the SMU to configure the server for Server Management Follow these steps to locally boot the server to the service partition 1 Restart the managed server 2 Monitor the boot process and press F1 to enter BIOS setup Arrow over to the System Management menu and select Enabled for the Service Boot option Hit the F10 to save the setting and exit out of the BIOS setup and the system automatically reboots to the Service Partition Memory errors If a memory problem occurs take the following actions before replacing a DIMM 1 Reseat both DIMMs in the bank 2 Check for a memory type mismatch in the bank 3 Run the diagnostic tests 40 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Error symptom charts You can use the error symptom charts to find solutions to problems that have definite symptoms see Error symptoms on page 86 If you cannot find the problem in the error symptom charts go to General checkout on page 21 to test the server Small computer system interface messages This information only applies if a storage expansion unit is available If your receive a SCSI error message when running the SCSI Select Utility program see SCSI error code
99. es SCSlerror 41 microprocessor removing 74 replacing 74 specifications 3 modes Ethernet 20 N notes 1 notes important 136 notices electronic emission 137 FCC Class A 137 notices and statements 1 144 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide O options installing 43 P PCI adapters 50 expansion slots 50 PCI expansion slots 3 PClriser 10 replacing 59 PCI riser assembly removing 57 peripheral bay removing 67 replacing 67 port connectors 15 power cords 139 power supply LED errors 87 operating requirements 54 replacing 54 power supply bay removing 68 replacing 68 power supply specifications 3 power switch 7 power control button 7 power on LED 7 problem solving 21 PS1 power LED 6 PS2 power LED 6 R removing adapter 60 battery 76 bezel 45 CD ROM drive 51 cover 49 fan 52 front panel board 65 memory DIMMs 63 microprocessor 74 PCI riser assembly 57 peripheral bay 67 power supply bay 68 SCSI backplane 66 system board 70 replace battery 76 bezel 47 hot swap power supply 54 PCI riser 59 replacing adapter 60 memory DIMMs 63 microprocessor 74 peripheral bay 67 replacing continued power supply bay 68 SCSI backplane 66 system board 70 reset button 7 reset switch 7 retaining clips DIMM 64 S SCSI error codes 87 SCSI backplane removing 66 replacing 66 SCSI connector location 13 SCSI error messages 41 SCSI IDs 47 SD INT butto
100. essor Late Self test The processor late self test helps BIOS to determine whether the processors present in the system are healthy enough to boot and run the OS Once the system memory is initialized BIOS SAL calls PAL to perform late self test on the processor s present in the system The possible late self test results for each processor are Performance restricted machine will continue through POST until the sign on banner and memory test results are displayed At this time the late self test will display a message as documented in the next section Functionally restricted machine will continue through POST until the sign on banner and memory test results are displayed At this time the late self test will display a message as documented in the next section e Catastrophic failure Itanium 2 processor does not return from PAL in this failure case The BIOS assumes this as the last condition after eliminating other possibilities in the order Healthy Functionally Performance Restricted Refer to Debug methodology and FRU isolation on page 32 Healthy If the late self test result is healthy the system continues the boot as expected and no messages are displayed It is at the point of displaying the late self test errors that any errors encountered are logged to SEL This is done because the BIOS will have to reset the system early in POST well before the POST error manager is called in order to selectively
101. eza que requiera mantenimiento El uso de controles o ajustes o la realizaciin de procedimientos que no sean los que se han especificado aqu pueden dar como resultado una exposici n perjudicial a las radiaciones PELIGRO Algunos productos l ser contienen un diodo de l ser incorporado de Clase 3A o de Clase 3B Tenga en cuenta la advertencia siguiente Cuando se abre hay radiaci n l ser No mire fijamente el rayo ni lleve a cabo ningun examen directamente con instrumentos ipticos evite la exposiciin directa al rayo Declaraci n 4 132 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide 18 kg 32 kg 55 kg PRECAUCION Tome medidas de seguridad al levantar el producto Declaraci n 5 PRECAUCION El botin de control de alimentaciin del dispositivo y el interruptor de alimentaciin de la fuente de alimentaciin no apagan la corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconectar todos los cables de alimentaci n de la fuente de alimentaciin 20 mp 10 e Declaraci n 8 PRECAUCION No retire nunca la cubierta de una fuente de alimentaci n ni ninguna pieza que tenga adherida la etiqueta siguiente Existen niveles perjudiciales de energ a corriente y voltaje en los componentes
102. gh SAL 3 0 compatible services Classification of errors Error events are classified by the processor and platform into three basic groups This section provides a summary of the different error types and signaling methods defined by the Itanium Machine Check Architecture MCA and implemented in the xSeries 382 platform Chapter 3 Diagnostics 25 Error types There are three types of errors Fatal error A fatal error is an error where the state has been corrupted and the error may or may not be contained The platform will signal a fatal error when the integrity of the platform or subsystem cannot be determined These errors cannot be corrected by hardware firmware or system software A reset of the system or subsystem is required Recoverable uncorrectable error An error has been detected that cannot be corrected by hardware or firmware However the operating integrity of platform hardware and system state has been maintained These errors may or may not be recoverable determined by system software capabilities Correctable error An error has been detected and corrected by the hardware or by processor platform firmware Error signaling There are two classes of error events Machine check error events A processor machine check occurs when the processor detecis a fatal or recoverable error during execution of instructions or when the processor is signaled by the platform to enter machine check Machine Check Architectu
103. he fan release latch in the direction indicated by the arrow 10 11 Pull the fan out of the server Align the two tabs on the replacement fan with the notches in the server and press the fan into the corresponding connector Press the fan firmly to engage the latch fully and secure the fan in the server If the server is turned on verify that the new fan is running and that its failure LED is not lit If the fan is not running or if its failure LED is lit reseat the fan Replace the cover see Cover removal and replacement on page 49 Chapter 5 Service replaceable units 53 Hot swap power supply removal and replacement 54 Your server comes with two or three hot swap power supplies For servers with two power supplies you must turn off the server before replacing a power supply For servers with three power supplies you do not need to turn off the server to replace a hot swap power supply but you must replace only one power supply at a time Attention Your server has hot swap power supply capability only when three power supplies are installed In addition your server has redundant power capability only when three power supplies are installed If you install or remove a power supply observe the following precautions Statement 8 A CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any co
104. hed to an unpainted metal part of the server can provide some electrostatic discharge protection when handling server components Handle the device carefully holding it by its edges or its frame Do not touch solder joints pins or exposed circuitry Do not leave the device where others can handle and damage it While the device is still in its static protective package touch it to an unpainted metal part of the server for at least 2 seconds This drains static electricity from the package and from your body Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the device put it back into its static protective package Do not place the device on your server cover or on a metal surface Take additional care when handling devices during cold weather Heating reduces indoor humidity and increases static electricity IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Removing the bezel You must remove the bezel to access the hot swap power supplies and view the power status LEDs Note The bezel does not come pre installed on your server See Replacing the bezel on page 47 for bezel installation instructions Complete the following steps to remove the bezel 1 Pull the bezel away from the front of the server to remove it 2 Store the bezel in a safe place Installing internal drives Your server c
105. ication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Edition notice O Copyright International Business Machines Corporation 2003 All rights reserved U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp O Copyright IBM Corp 2002 135 Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both Active Memory PS 2 Active PCI ServeRAID Active PCI X ServerGuide Alert on LAN ServerProven C2T Interconnect TechConnect Chipkill ThinkPad EtherJet Tivoli e business logo Tivoli Enterprise Oserver Update Connector FlashCopy Wake on LAN IBM XA 32 IntelliStation XA 64 NetBAY X Architecture Netfinity XceL4 NetView XpandOnDemand OS 2 WARP xSeries Predictive Failure Analysis Lotus Lotus Notes SmartSuite and Domino are trademarks of Lotus Development Corporation and or IBM Corporation in the United States other countries or both ActionMedia LANDesk MMX Pentium
106. ice ensures correct grounding of the units f an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Turn off the server Disconnect the power cord 3 Check the power cord for a Athir
107. information about updating the BIOS for your server see Updating BIOS on page 20 Using the Configuration Setup Utility program The Configuration Setup Utility program is part of the BIOS code You can use it to Change the startup options Configure serial port assignments Set the date and time Set the password Starting the Configuration Setup Utility program If your server is already on shut down the operating system turn off the server and wait a few seconds until all in use lights turn off Then restart the server The prompt Hit lt F1 gt if you want to run SETUP might not be displayed when you start your computer To start the Configuration Setup Utility program turn on the power and immediately press and hold down the F1 key until you see either the Configuration Setup Utility menu or a password prompt If you have not set an administrator password the Configuration Setup Utility menu opens on the screen If you have set a password the Configuration Setup Utility menu will not open until you type your password After the Configuration Setup Utility program is started help information and instructions for using the keyboard are displayed on the right side of the screen O Copyright IBM Corp 2002 17 Password From the System Security choice you can set change and delete an administrator password The choice is on the full Configuration Setup Utility menu only An administrator password is intende
108. ing 09h Event logging disabled 12 system event 12h OEM system boot event PEF action 13 critical interrupt 07h FP Diag Interrupt Front Panel SD Init 15 module board 77h System board interlock 23 watchdog 03h BMC watchdog 2 C7 OEM 40h Fan Boost Mem Board Temp C OEM 41h Fan Boost Mem Board SNC Temp C7 OEM 42h Fan Boost PCI Riser SIOH Temp C7 OEM 43h Fan Boost Peripheral Board AMB Temp C7 OEM 44h Fan Boost PCI Riser Board Temp C7 OEM 45h Fan Boost CPU Area Temp C7 OEM 46h Fan Boost Mem Area Temp C7 OEM 84h Fan Boost microprocessor 1 Temp C7 OEM 85h Fan Boost microprocessor 2 Temp xSeries 382 machine check error handling This section gives an overview of the implementation of machine check error handling on the xSeries 382 server system For additional details about Itanium based system error generation and error handling refer to the Itanium Processor Family Error Handling Guide document number 249278 002 and the Itanium System Abstraction Layer Specification document number 245359 005 Both documents can be downloaded from the web at http developer intel com The goal of MCA is to contain errors and correct as many as possible before they propagate to network or permanent storage If an error cannot be fixed by the hardware or firmware and the OS cannot handle it the machine shall be reset MCA errors include ECC BINIT BERR SERR and PERR These conditions are handled by the BIOS throu
109. ing Guide Chapter 7 Parts listing x382 Type 8834 models 11X and 32X This parts listing supports the xSeries x382 Type 8834 server 91 O Copyright IBM Corp 2002 System Index 92 co NO O1 C ND 11 12 13 14 Note Field replaceable units FRUs should be serviced only by qualified field service technicians Customer replaceable units can be replaced by the customer System Air baffle all models Microprocessor 1 5GHz 6MB model 32X PCI riser card assembly all models Memory 512KB ECC all models System board all models Front panel all models IDE card all models Power cage all models Power supply all models Bezel all models SCSI backplane all models DVD drive CD RW all models Fan assembly all models Power pod all models Battery all models Cable management arm all models Chassis kit all models Flex cable all models Hard disk drive all models IDE cable all models Jumper cord all models Miscellaneous parts kit all models Perifial power cable all models SCSI cable all models Signal cable all models Slide rail kit all models FRU No 73P9952 73P9968 02R3494 09N4307 02R3493 73P9949 73P9948 73P9950 02R3492 73P9953 02R3495 33P3283 73P9945 73P9947 04G5389 73P9961 73P9962 73P9955 32P0730 73P9946 36L8886 73P9963 73P9958 73P9957 73P9956 73P9960 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Trouble
110. ion about battery disposal If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a proper manner To order replacement batteries call 1 800 772 2227 within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM reseller or IBM marketing representative Note After you replace the battery you must reconfigure your server and reset the system date and time Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Complete the following steps to remove the battery 1 Review the Safety information on page 95 and Installation guidelines o
111. ith DIMM 6 J8J1 See memory in Debug Methodology and FRU Isolation section 8512 DIMM 7 defective Yes Issue with DIMM 7 J9J2 See memory in Debug Methodology and FRU Isolation section 8513 DIMM 8 defective Yes Issue with DIMM 8 J8D1 See memory in Debug Methodology and FRU Isolation section Chapter 6 Symptom to FRU index 85 Error Symptoms You can use the error symptom table to find solutions to problems that have definite symptoms If you cannot find the problem in the error symptom charts go to EFl based SELViewer task on page 23 to test the server If you have just added new software or a new option and your server is not working do the following before using the error symptom charts Remove the software or device that you just added Run the diagnostic tests to determine if your server is running correctly Reinstall the new software or new device In the following table if the entry in the FRU action column is a suggested action perform that action if it is the name of a component reseat the component and replace it if necessary The most likely cause of the symptom is listed first Table 17 Error symptoms Note See System on page 92 to determine which components should be replaced by a field service technician Symptom Cause FRU action System does not e Power cords not plugged in or faulty 1 Check power cords to ensure that they AI Boards not fully
112. itialized During the course of executing POST there are occasions where fatal problems may occur before video is enabled These fatal errors are conveyed with the use of the speaker via Encoded beeps coupled with post debug codes Since the duration of the display less POST execution is relatively short there are fewer beep codes than displayed error codes Running system diagnostics Follow these steps to run your system diagnostics from the XSeries 382 Resource CD Note The system diagnostics may also be run from an installed service partition See Installing service partition files on page 43 1 Insert the xSeries 382 Resource CD into the server s CD ROM drive before booting to the EFI Shell Boot the system into the EFI Shell the EFI CD Menu program launches automatically If the EFI CD Menu program does not launch in the EFI Shell mount and map to the CD drive and type startup then press Enter to launch the EFI CD Menu 2 From the menu tab use the arrow keys to navigate over to the Utility menu and press Enter or the down arrow to expand the menu 3 From the Utility menu arrow down to Platform Diagnostics and press Enter to launch the Diagnostic Menu To run one or more of the diagnostic tests select Test setup from the Platform test menu Use the up and down arrows to first select a test and then press Q for a quick test C for a complete test or D to disable the test When a test is enabled the word Quick
113. ix B Related service information The service procedures are designed to help you isolate problems They assume that you have model specific training on all servers or that you are familiar with the servers functions terminology and service information provided in this manual Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM server General safety Follow these rules to ensure general safety O Copyright IBM Corp 2002 Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk
114. l or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries contact your local waste disposal facility In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio Appendix C Notices 137 communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in o
115. lso describes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in the documentation that comes with your system That documentation includes printed books online books readme files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com pc support and follow the instructions Also you can order publications through the IBM Publications Ordering System at http www elink ibmlink ibm com public applications publications cgibin pbi cgi Getting help and information from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM xSeries and IntelliStation products services and support The address for IBM x
116. mponent that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 A CAUTION The following label indicates a hot surface nearby A IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Complete the following steps to replace a hot swap power supply 1 Review the safety information beginning on page 5 and Installation guidelines on page 43 Remove the server bezel see l Removing the bezel on page 45 If your server has only two power supplies installed turn off the server see Turning off the server on page 9 Press the orange release lever on the selected power supply then pull the power supply out of the bay and set it aside LED Make sure the power supply handle is in the open position then slide the power supply all the way into the chassis before placing the power supply handle into the locked position Power supply cy Bank cover SL i Handle open position LED Power supply If the server is not turned on turn on the server see Turning on the server on page 5j Verify that the ac power LEDs on the server and the PS dc power LEDs on each power supply are lit indicating that power supplies are installed and operating properly Replace the server bezel see Replacing the bezel on page 47 Chapte
117. n 2 Follow any special handling and installation instructions supplied with the replacement battery 3 Turn off the server and all attached devices 4 Disconnect all power cords then disconnect all external cables 5 Remove the cover see Cover removal and replacement on page 49 and riser assembly removal and replacement on page 57 6 Remove the battery a Use a fingernail to pop the battery up 76 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide b Use your thumb and index finger to lift the battery from the socket E 7 Insert the new battery a Tilt the battery so that you can insert it into the socket b Press the battery down into the socket until it clicks into place 8 Replace the PCI riser assembly and replace the cover See and replacement on page 49 and Cover removal and replacement on page 49 9 Connect all external cables then connect the power cords 10 Turn on the server 11 Start the Configuration Setup Utility program and set configuration parameters as needed See the User s Guide on the IBM xSeries Documentation CD Chapter 5 Service replaceable units 77 78 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Chapter 6 Symptom to FRU index This index supports the eServer xSeries x382 Type 8834 Notes 1 Check the configuration before you replace a FRU Configuration probl
118. n 7 SD INT switch 7 ServeRAID Manager description 19 overview 19 startable CD mode 20 ServeRAID programs 17 size 3 SMP 1 specifications 3 startable CD mode 20 Starting LSI Logic Configuration Utility 18 the server 8 statements and notices 1 static electricity 44 static sensitive devices handling 44 symmetric multiprocessing 1 system board connectors external port 15 internal cable 13 SCSI 13 jumpers 73 removing 70 replacing 70 system fault LED 7 system reliability 43 system status LED 7 system status fault LED 7 T temperature 3 trademarks 136 turning on the server 8 U United States electronic emission Class A notice 137 United States FCC Class A notice 137 update device drivers 5 Index 145 using IBM Configuration Setup Utility program 17 utility Configuration Setup 17 LSI Logic Configuration 18 ServeRAID Manager 19 V video 3 video controller 3 W Web site compatible options 43 IBM server products 1 weight 3 World Wide Web 1 146 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Part Number 71P9885 1P P N 71P9885
119. n of all hard disk drive bays with the largest currently supported drives available from IBM Maximum memory may require replacement of the standard memory with an optional memory module IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Product recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is disposed of these materials must be removed and recycled or discarded according to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following Web site http www ibm com ibm environment products prp shtml This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manua
120. n page 98 and 2 Turn off the server and all attached page 9 3 Disconnect all external cables and power cords 4 Remove the cover see Cover removal and replacement on page 49 5 Disconnect the P1 cable from the front panel board the SCSI backplane F2 cable and power cables from the SCSI backplane board 6 Loosen the single screw on the rear of the peripheral bay near the center of the fan assembly 7 Slide the peripheral bay toward the front of the server as far as it will go approximately 1 inch lift it straight up and remove it from the server Peripheral bay 8 Place the peripheral bay on a clean static free work space To replace the peripheral bay reverse the previous steps Chapter 5 Service replaceable units 67 Power supply bay removal and replacement Complete the following steps to remove the power supply bay 68 1 2 10 11 12 18 Safety information on page 95 and Installation guidelines on page 43 Turn off the server and all attached devices see Turning off the server on page 9 9 Disconnect all external cables and power cords Remove the cover see Cover removal and replacement on page 49 Remove the hot swap power supplies see Power pod removal and replacement on page 75 Remove the screw securing the cable management plate from the center of the fan assembly Disconnect the P1 cable from the front panel board the SCSI backplane F2
121. n the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Statement 2 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser
122. nce Manual and Troubleshooting Guide Declaracion 1 AA PELIGRO La corriente el ctrica de los cables telefinicos de alimentaciin y de comunicaciones es perjudicial Para evitar una descarga el ctrica No conecte ni desconecte ningun cable ni realice las operaciones de instalaciin mantenimiento o reconfiguraciin de este producto durante una tormenta Conecte cada cable de alimentaciin a una toma de alimentaciin el ctrica con conexiin a tierra y cableado correctos Conecte a tomas de alimentaciin con un cableado correcto cualquier equipo que vaya a estar conectado a este producto Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al No encienda nunca un equipo cuando haya riesgos de incendio de inundaciin o de da os estructurales Desconecte los cables de alimentaci n sistemas de telecomunicaciones redes y m dems conectados antes de abrir las cubiertas del dispositivo a menos que se indique lo contrario en los procedimientos de instalaci n y configuraci n Conecte y desconecte los cables tal como se describe en la tabla siguiente cuando desee realizar una operaci n de instalaci n de traslado o de apertura de las cubiertas para este producto o para los dispositivos conectados Para la conexin Para la desconexi n AP GUELO todo 1 AP GUELO todo En primer lugar conecte los cables a 2 En primer lugar retire cada cable de los dispositivos alimentaci n de la toma de
123. nd device driver files from http www ibm com pc support on the World Wide Web O Copyright IBM Corp 2002 iii iV IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Contents About this manual Important safety information Online support Chapter 1 General information Notices and statements used in this book Related publications Features and specifications What your server offers Updating device drivers Controls and LEDs Server power features Turning on the server Turning off the server wi Major components of your server Option connectors Internal connectors External connectors Chapter 2 Configuring your server Using the Configuration Setup Utility program Starting the Configuration Setup Utility program Password Using the LSI Logic Configuration Utility program Starting the LSI Logic Configuration Utility program Formatting a SCSI hard disk drive Using ServeRAID Manager f Configuring the Gigabit Ethernet controller Updating BIOS 5 vx Chapter 3 Diagnostics General checkout SEL overview EFI based SEL Viewer task xSeries 382 SEL data tables xSeries 382 machine check error handling Classification of errors Error types Error signaling Error reporting Thresholding i SEL event log format for machine check errors xSeries 382 PCI device IDs POST error codes and messages Debug methodology and FRU isolation
124. nected to your server have a RAID configuration using a ServeRAID controller and you have installed or removed a hard disk drive see the ServeRAID documentation for information about reconfiguring your disk arrays ServeRAID documentation is available for download from the IBM Web site at http www ibm com pc support 48 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Chapter 5 Service replaceable units This chapter describes the removal of server components Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM products See the paris listing in System on page 92 to determine if the component being replaced is a customer replaceable unit CRU or a FRU Cover removal and replacement Complete the following steps to remove the cover 1 Review the Safety information on page 95 and Installation guidelines on Turn off the server then disconnect the power cord Rotate the cover latch as shown using a screwdriver or a coin on the service label to release it then push the cover toward the rear of the server Lift the cover off the server and set it aside Cover latch Complete the following steps to replace the cover 1 O Copyright IBM Corp 2002 Before installing the cover check that all cables adapters and other components are installed and seated correctly and that you have not left l
125. nput Sine wave input 50 or 60 Hz required Input voltage and frequency ranges automatically selected Input voltage low range Minimum 100 V ac Maximum 127 V ac Input voltage high range Minimum 200 V ac Maximum 240 V ac Input kilovolt amperes kVA approximately Minimum 0 15 kVA all models Maximum 0 80 kVA with two power supplies 0 62 kVA with three redundant power supplies Heat output Approximate heat output is 2259 British thermal units Btu per hour 662 watts for the maximum server configuration Environment Air temperature operating 10 to 35 C 50 to 95 F Humidity storage 50 to 90 non condensing Acoustical noise emissions Sound power idle 7 0 bel maximum Sound power operating 7 0 bel maximum Size Height 87 mm 3 4 in Depth 747 mm 29 4 in Width 449 mm 17 7 in Weight 30 kg 65 lb when fully configured Chapter 1 General information 3 What your server offers Your server takes advantage of advancements in symmetric multiprocessing SMP data storage disk array technologies and memory management Your server includes IBM Enterprise X Architecture technology IBM X Architecture technology combines proven innovative IBM designs to make your Intel processor based server powerful scalable and reliable X Architecture design includes Chipkill memory hot swappable hard disk drives hot sw
126. nual and Troubleshooting Guide Avviso 4 18 kg 232 kg ATTENZIONE Durante il sollevamento della macchina seguire delle norme di sicurezza Avviso 5 ATTENZIONE Il pulsante del controllo dell alimentazione situato sull unit e l interruttore di alimentazione posto sull alimentatore non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione 2 Jm 1 7 Appendix B Related service information 123 Avviso 8 ATTENZIONE Non togliere mai il coperchio di un alimentatore o qualsiasi parte su cui posta la seguente etichetta Tensioni pericolose corrente e livelli di energia sono presenti all interno del componente su cui posta questa etichetta All interno di questi componenti non vi sono parti su cui effettuare l assistenza tecnica Se si sospetta un problema in una di queste parti rivolgersi ad un tecnico di manutenzione Avviso 10 ATTENZIONE Non poggiare oggetti che pesano pi di 82 kg sulla parte superiore delle unit montate in rack lig id etfinity Server
127. old down the power button for several seconds Unplug both power cords from the server Remove the top cover from the chassis Move the jumper at J5H3 from pins 1 2 to pins 2 3 Plug in the power cords Turn on the server by pressing the power button on the front control panel Wait the message NVRAM cleared is displayed on the screen press Fito load the default settings F2 to run Setup or ESC to continue NO UE Chapter 3 Diagnostics 41 10 11 12 13 Power down the server by pressing and holding the power button on the front control panel To do so hold down the power button for several seconds Unplug both power cords from the server Move the jumper at J5H3 from pins 2 3 to pins 1 2 Install the chassis cover Plug in the power cords Power on the server by pressing and holding the power button on the front control panel BIOS recovery mode The BIOS Recovery Mode permits re flashing the BIOS when the flash ROM has been corrupted The sequence of events for automatic recovery is T 2 3 Insert the xSeries 382 BIOS Firmware Update CD and reset the system One beep indicates recovery media is valid and the flash update has started Approximately two minutes later two beeps indicate the flash update is complete System automatically resets and starts the new BIOS Note BIOS recovery requires an El Torito formatted CD alternate forms of removable media including USB devices are not supported
128. omes with an EIDE DVD CD RW combo drive and one or two hot swap SCSI hard disk drives Drive bay 1 Drive bay 2 DVD CDR W drive Notes 1 The electromagnetic interference EMI integrity and cooling of the server are protected by having all bays and PCI slots covered or occupied When you install a drive or PCI adapter save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event you later remove the option 2 For a complete list of supported options for your server go to http www ibm com pc support Chapter 4 Customer replaceable units 45 Installing a hot swap drive Your server supports a maximum of two 1 inch 26 mm slim high 3 5 inch hot swap hard disk drives in the standard hot swap bays The hot swap bays are next to each other on the front of the server and can be accessed without removing the bezel Notes 1 All hot swap drives being used in the server should have the same speed rating mixing speed ratings will cause all drives to operate at the lower speed 2 You do not have to turn off the server to install hot swap drives in the hot swap drive bays However you must turn off the server when performing any steps that involve installing or removing cables The following illustration shows how to install a hot swap hard disk drive Drive bay 1 Drive bay 2 Hard disk drive Drive tray handle in open position Filler panel Complete the follo
129. on or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation O Copyright IBM Corp 2002 1 Related publications 2 This Hardware Maintenance Manual and Troubleshooting Guide provide information to help you solve the problem yourself or to provide helpful information to a service technician In addition to this Hardware Maintenance Manual and Troubleshooting Guide the following documentation comes with your server Installation Guide This printed publication contains setup and installation instructions User s Guide This publication is provides general information about your server including information about features how to configure the server how to use the Resource CD and how to get help Safety Information book This multilingual publication is provided in PDF on the IBM xSeries Documentation CD It contains translated versions of the caution and danger statements that appear in the documentation for your server Each caution and danger statement has an assigned number which you can use to locate
130. one ROW at a time with a complete set of known good memory If failure symptoms persist suspect the motherboard If it passes replace the suspect memory one at a time into their original sockets until the Failure recurs If replaced one by one FRU P Ns must be the same Memory FRU isolation DDR 266 Memory can be replaced one by one with same mfg P N same size die and vendor A complete row must be replaced in sets of 4 minimum config is 4 x 256 1GB Populate DIMM Sites 1 J9J3 2 J9J1 3 J9D3 4 J9D1 FIRST Sites 5 J9J2 6 J8J1 7 J9J2 8 J8D1 are optional If failure persists replace system board Microprocessor debug methodology 1 Enter Setup and select startup options then select processor retest Save Setup then press F10 to exit setup 2 Run Platform Diagnostic test located on Resource CD if error persists perform the following checks and steps a Turn off the server and disconnect the ac power cord Remove the top cover and microprocessor air duct b Reseat DC harness to power pod Check to see that processor is locked locking flag or tab on the side of processor socket is visible c Check to see that the processor screws 4 are tightened to 6 inch pounds Use T 15 Torx do not over tighten If tab is not visible loosen the 4 captive mounting screws and lock the processor if tab is visible locked use 2 5mm Allen clockwise 1 4 turn to lock tighten the 4 mounting screws replace covers reconnect A
131. onnector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not been correcily installed Open the retaining clips remove the DIMM and then reinsert it 9 If you have other options to install or remove do so now Replace the PCI riser assembly see PCI riser assembly removal and replacement on page 57 11 Replace the cover see Cover removal and replacement on page 49 12 Reconnect the external cables and power cords Turn on the attached devices and turn on the server 64 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Front panel board removal and replacement Complete the following steps to remove the front panel board 1 Review the Safety information on page 95 and Installation guidelines on Turn off the server and all attached devices see Turning off the server on page 9 Remove the cover see Cover removal and replacement on page 49 Disconnect all external cables and power cords Disconnect the cables from the rear of the CD ROM drive and move them aside Disconnect the cables from connectors J2B1 and J1D1 on the front panel board and move them out of the way Loosen the two thumb screws holding the front panel board in place Slide the f
132. ontroller that is attached to the hard disk drives Use the configuration program on the BM ServeRAID Support CD to configure the integrated SCSI controller with RAID capabilities or to configure an optional IBM ServeRAID controller Configuring the Gigabit Ethernet controller The Ethernet controller is integrated on the system board It provides an interface for connecting to a 10 Mbps 100 Mbps or 1000 Mbps network and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the network If the Ethernet port in the server supports auto negotiation the controller detects the data transfer rate of the network 10BASE T 100BASE TX or 1000BASE T and automatically operates at that rate in full duplex or half duplex mode as appropriate You do not need to set any jumpers or configure the controller However you must install a device driver to enable the operating system to address the controller The device drivers are available on the Resource CD For the latest device drivers and information about configuring your Ethernet controller go to the IBM Support Web site at http Avww ibm com pc support Updating BIOS Go to the IBM Support Web site http Awww ibm com pc support for the latest information about upgrading the BIOS for your server The latest instructions are in the documentation that comes with the update Note After you complete the BIOS update the old CMOS settings must be cl
133. oose tools or parts inside the server Make sure the cover latch is in the unlocked position as shown on the system service label Place the cover on the server chassis slightly back from its closed position 49 4 Slide the cover forward until it locks in place and rotate the cover latch as shown on the system service label to secure the cover Cover latch Working with adapters Your server comes with adapter connectors or slots on a PCl riser that is connected to the system board You can install up to three additional optional adapters in PCI X slots 1 through 3 PCI 1 through PCI 3 See Option connectors on page 12 for the locations of expansion slots on the PCI riser Attention All components inside the server must be removed or replaced by a service technician Adapter considerations Before you install an adapter review the following information Read the documentation that comes with your operating system Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions for the server If you need to change the switch or jumper settings on your adapter follow the instructions that come with the adapter The total power consumption of all adapters installed in the server must not exceed 45 watis You can install full length adapters in expansion slots PCI 1 PCI 2 and PCI 3 None of the expansion slots are hot plug The 64 bit PCI X slots sup
134. or Complete appears next to the test under the Coverage Chapter 3 Diagnostics 37 column If a test is disabled the word Disabled appears under that column An individual test may be executed up to nine times for each run of the test suite With the test highlighted pressing a single digit 1 9 on the keyboard sets the number of iterations for an individual test Note The diagnostic tests can be found on the xSeries 382 Resource CD or on the EFI service partition see EFI service partition on page 39 Because of space limitations the test area of the screen displays only six tests at a time Using the arrow keys causes the test display to scroll completely through the list Note By default on startup all tests are set to Quick test and single iteration You may go directly to Run Test if no changes are required Setting test options The Test options pull down opens the Test Options window In the Test Options window you may determine if the test stops on one of two parameters time or iterations By navigating to the Stop On item in the window and hitting the Enter key you are given the options of Iterations or Minutes If Iterations is set the testing stops after executing the full test suite however many times is indicated by the number in the Iterations edit box If minutes is selected the test suite repeats until the number of minutes in the Minutes edit box have passed
135. or code FRU action 8192 L3 cache size mismatch Yes BIOS compared Microprocessors amp determined an L3 cache mismatch both processors should run with different cache sizes If both processors are identical Refer to Microprocessor in Debug Methodology and FRU Isolation section 8193 CPUID Microprocessor Stepping levels are different Yes BIOS compared Microprocessors amp determined a mismatch both processors may run If different speeds they will be Performance restricted both will run at lower of the two speeds If incompatible one processor may be disabled Check stepping amp P N information Dissimilar stepping processors are not supported Refer to Microprocessor in Debug Methodology and FRU Isolation section 8196 Microprocessor models are different Yes BIOS compared Microprocessors amp determined a mismatch both processors may run If different speeds they will be Performance restricted both will run at lower of the two speeds If incompatible one processor may be disabled Check stepping amp P N information Dissimilar stepping amp mixed family processors are not supported Refer to Microprocessor in Debug Methodology and FRU Isolation section 8197 Microprocessor speed mismatched Yes BIOS compared Microprocessors amp determined mismatched speeds both processors will be Performance restricted both will default to run at lower of the two speeds If bo
136. or system If this occurs and the ambient temp is far cooler Refer to Microprocessor in Debug Methodology and FRU Isolation section 8130 Microprocessor 01 disabled 8131 Microprocessor 02 disabled 8140 Microprocessor 01 failed FRB level 3 timer Yes Yes Yes Microprocessor failed to initialize in time Refer to Refer to Fault Resilient Boot in Debug Methodology and FRU Isolation section Microprocessor failed to initialize in time Refer to Refer to Fault Resilient Boot in Debug Methodology and FRU Isolation section Microprocessor failed Fault Resilient Boot Timer FRB expired Refer to Refer to Fault Resilient Boot in Debug Methodology and FRU Isolation section 8141 Microprocessor 02 failed FRB level 3 timer Yes Microprocessor failed Fault Resilient Boot Timer FRB expired Refer to Refer to Fault Resilient Boot in Debug Methodology and FRU Isolation section 8150 Microprocessor 01 failed initialization on last boot Yes Microprocessor failed to initialize in time Refer to Refer to Fault Resilient Boot in Debug Methodology and FRU Isolation section 8151 Microprocessor 02 Failed initialization on last boot Yes Microprocessor failed to initialize in time Refer to Refer to Fault Resilient Boot in Debug Methodology and FRU Isolation section Chapter 6 Symptom to FRU index 83 Table 16 Error codes messages continued Err
137. or two microprocessors Memory Minimum 1 GB Maximum 16 GB Type PC2100 double data rate DDR Connectors eight dual inline memory module DIMM connectors four way interleaved Drives standard DVD CD RW combo EIDE One or two hot swap SCSI hard disk drives depending on server model Expansion bays Two open hot swap slim high 3 5 inch drive bays one or two SCSI drives installed depending on server model PCI expansion slots Two PCI X 100 MHz 64 bit full length One PCI X 133 MHz 64 bit full length Cooling Six speed controlled fans Upgradeable microcode BIOS upgrades when available can update EEPROMs on the system board Integrated functions Dual Gigabit Ethernet controller on the system board with two RJ 45 Ethernet ports One serial port RJ 45 Integrated SCSI controller with one external Ultra320 SCSI port Four Universal Serial Bus USB v1 1 ports two on front and two on rear of enclosure ATA 100 single channel IDE controller Two VGA video connectors one on front and one on rear of enclosure USB keyboard and mouse support Failure LEDs System status fault Power Disk drive Fans Power supplies Two non redundant hot swap 350 watt output 115 230 V ac for 700 watt total output Some server models come with a third 350 watt hot swap power supply that provides 2 1 redundancy Electrical i
138. ot d un module contenant une pile au lithium vous devez le remplacer uniquement par un module identique produit par le m me fabricant La pile contient du lithium et pr sente donc un risque d explosion en cas de mauvaise manipulation ou utilisation Ne la jetez pas l eau IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide e Ne l exposez pas une temp rature sup rieure 100 C Ne cherchez pas la r parer ou la d monter Pour la mise au rebut reportez vous la r glementation en vigueur Notice n 3 ATTENTION Si des produits laser sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes N ouvrez pas ces produits pour viter une exposition directe au rayon laser Vous ne pouvez effectuer aucune op ration de maintenance l int rieur Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent document A DANGER Certains produits laser contiennent une diode laser de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert vitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques vitez une exposition directe a
139. otective packages until they are inserted into the product Avoid contact with other people Wear a properly grounded wrist strap against your skin to help eliminate static electricity from your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling static sensitive devices Select a grounding system such as those in the following list to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against electrostatic discharge damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated servers Grounding requirements Electrical grounding of the server is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician 98 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Safety notices multilingual translations The caution and danger s
140. poris Alert on LAN technology which provides notification of changes in the server system even when the computer is turned off Working with desktop management interface DMI technology Alert on LAN helps manage and monitor the hardware and software features of your server Alert on LAN generates notifications when an error is detected during POST or the server is disconnected from the network or disconnected from the electrical outlet Serial over LAN Your server supports Serial over LAN technology which provides advanced remote management capability It provides the ability to redirect server serial data over a LAN without the use of serial concentrators It also eliminates the need for serial cabling by internally rerouting serial packets over the LAN The Serial over LAN feature enables redirection of both the BIOS and operating system consoles to a remote client console to provide remote administration and eliminate the need for a dedicated monitor and keyboard The Serial over LAN feature does not require any special client software because it is designed to work with existing standard Telnet consoles 4 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Integrated network support Your server comes with an integrated dual channel Gigabit Ethernet controller on the system board This Ethernet controller has an interface for connecting to a 10 Mbps 100 Mbps or 1 Gbps network The server automa
141. port 3 3 V signaling PCI or PCI X adapters they do not support 5 0 V signaling adapters The PCI bus configuration is as follows The dual channel integrated Ethernet controller is on PCI X bus 2 channel A The dual channel integrated SCSI controller is on PCI X bus 2 channel B The 64 bit 133 MHz PCI X slot 3 is on PCI X bus 1 channel A The 64 bit 100 MHz PCI X slots 1 and 2 are on PCI X bus 1 channel B The server scans the PCI devices in the following order PCI X slot 3 PCI X slots 1 and 2 then the dual channel integrated Ethernet controller and the dual channel integrated SCSI controller For a list of supported options for your server go to http www ibm com pc compat 50 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide CD ROM drive removal and replacement Complete the following steps to remove the CD ROM drive 1 10 Review the Safety information on page 95 and Installation guidelines on page 43 Turn off the server and all attached devices see Turning off the server on page 9 Disconnect all external cables and power cords Remove the cover see Cover removal and replacement on page 49 Remove the PCI riser assembly see PCI riser assembly removal and replacement on page 57 Remove the fan assembly and air baffle see Fan assembly and air baffle removal and replacement on page 56 Remove the front panel board see
142. product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Appendix B Related service information 101 Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 Ib CAUTION Use safe practices when lifting CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 20 1 i 102 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label atta
143. que tienen adherida esta etiqueta Dentro de estos componentes no existe ninguna pieza que requiera mantenimiento Si sospecha que alguna de estas piezas tiene un problema p ngase en contacto con un t cnico de servicio Declaraci n 23 Appendix B Related service information 133 134 PRECAUCION No coloque ningun objeto que pese m s de 50 kg 110 libras encima de los dispositivos montados en bastidor WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ADVERTENCIA El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto pueden exponerle al plomo un elemento qu mico que en el estado de California de los Estados Unidos est considerado como un causante de cancer y de defectos cong nitos adem s de otros riesgos reproductivos L vese las manos despu s de usar el producto IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Appendix C Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently availabl
144. r 5 Service replaceable units 55 Fan assembly and air baffle removal and replacement Complete the following steps to remove the fan assembly and air baffle 1 Review the Safety information on page 95 and Installation guidelines on page 43 2 Turn off the server and all attached devices see Turning off the server on 3 Disconnect all external cables and power cords 4 Remove the cover see Cover removal and replacement on page 49 5 Remove the PCI riser assembly see PCI riser assembly removal and replacement on page 57 6 Remove the four screws securing the air baffle 7 Remove the screw securing the cable management plate on the fan bracket then remove the cable management plate 8 Disconnect the P1 cable from the front panel board and the SCSI backplane F2 cable from the SCSI backplane board Lift the cables out of the cable channel in the fan bracket and move them out of the way 9 Remove the two screws from the cable channel 10 Remove the fan at each end of the fan bracket fans 1 and 6 See fan removal and replacement on page 52 11 Remove or loosen the screws depending on the type of screw holding the fan bracket in place located Beneath fans 1 and 6 e In the cable channel e On the outside of the chassis at each end of the fan bracket Cable management bracket 1 gt Be Internal i captive Screws i Cable management bracket screw
145. rchitecture features For more information about the X Architecture features see What your server You can obtain more information about the IBM X Architecture technologies and features at http www ibm com pc us eserver xseries xarchitecture Performance ease of use reliability and expansion capabilities were key considerations in the design of your server These design features make it possible for you to customize the system hardware to meet your needs today while providing flexible expansion capabilities for the future You can obtain up to date information about your server model and other IBM server products at http www ibm com pc us eserver xseries Note The illustrations in this document might differ slightly from your hardware Notices and statements used in this book The caution and danger statements that appear in this book are also in the multilingual Safety Information book which is on the IBM xSeries Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information book The following notices and statements are used in the documentation Notes These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instructi
146. rder to meet FCC emission limits Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom
147. re MCA The MCA can be either local or global In the event of an MCA the processor will take the exception at instruction boundary with highest priority In the event of a local abort the affected processor will enter MCA handling mode If the event is global all processors will enter MCA handling mode e Uncorrectable Error Events Local MCIA A local MCA is taken by the processor when it reads data with uncorrectable errors or receives a hard fail response to a transaction There are two types of machine check events local and global A local MCA is when an individual processor enters machine check Some examples of local machine checks include a Distributed Translation Lookaside Buffer DTLB data parity error or when the processor consumes data with an uncorrectable error Global MCA A machine check is global when all processors enter machine check On the xSeries 382 platform the method used to get all processors into machine check are the BINIT and BERRY signals The processor asserts BINIT or there is an assertion of BERR by the processor or platform The processor can assert BINIT on a transaction time out event BERRY is asserted by the platform on platform fatal errors and can be programmed to assert BERR when an uncorrectable error is detected on I O read data Correctable Error Events Corrected Machine Check CMC Corrected processor errors are signaled as a CMCI to system software 26 IBM eServer xSeries x
148. re also on each Ethernet connector on the rear of the server Chapter 1 General information 7 Server power features When the server is connected to an ac power source but is not turned on the operating system does not run and all core logic is shut down however the server can respond to remote requests to turn on the server The power supply LEDs flash to indicate that the server is connected to an ac power source but is not turned on standby mode Turning on the server 8 Notes 1 Turn on all external devices such as the monitor before turning on the server 2 The power on LED on the front of the server is lit when the server is on and while it is powering up Approximately 10 seconds after the server is connected to ac power the power control button becomes active and you can turn on the server and start the operating system by pressing the power control button If a power failure occurs while the server is turned on the server maybe configured to restart automatically when power is restored See System Maintenance Utility on your Resource CD for configuring power options Note When 4 GB or more of memory physical or logical is installed some memory is reserved for various system resources and is unavailable to the operating system The amount of memory that is reserved for system resources depends on the operating system the configuration of the server and the configured PCI options IBM eServer xSeries x382 T
149. red use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions Machine type and model Microprocessor or hard disk upgrades Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure Diagnostics version Type and version level Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level Note To eliminate confusion identical systems are considered identical only if they 1 Are the exact machine type and models Have the same BIOS and firmware levels Have the same adapters attachments in the same locations Have the same address jumpers terminators cabling Have the same software versions and levels Have the same diagnostics code version Have the same configuration options set in the system Have the same setup for the operation system control files No a A D Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Chapter 6 Symptom to FRU index 89 90 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshoot
150. rm resource CD The system administrator can use this information to monitor the server for warnings and potential critical problems 22 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide EFl based SELViewer task The EFI based SEL Viewer task is available on the System Maintenance Utility SMU This task will not be available when running the Remote version The EFI SEL Viewer provides support for the user to perform the following Examine all SEL entries stored in the non volatile storage area of the server in text form or in hexadecimal Examine previously stored SEL entries from a file in text form or in hexadecimal Save the SEL entries to a file Clear the SEL entries from the non volatile storage area Sort the SEL records by various fields such as timestamp sensor type number event description and generator ID Five columns of SEL data can be viewed from the EFI SEL Viewer Utility Number of Event Time Stamp Sensor Type and Number Event Description Generator ID xSeries 382 SEL data tables The following tables contain information on the data provided by the SEL Viewer utility Table 2 xSeries 382 generator ID codes Generator ID Generator 20 00 BMC Co 00 HSC 0x31 00 0x3F 00 System BIOS or System SW Table 3 Sensor types numbers and names Sensor Type Sensor Number Sensor Name 01 t
151. roduit Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface Ne mettez jamais un quipement sous tension en cas d incendie ou d inondation ou en pr sence de dommages mat riels Avant de retirer les carters de l unit mettez celle ci hors tension et d connectez ses cordons d alimentation ainsi que les c bles qui la relient aux r seaux aux syst mes de t l communication et aux modems sauf instruction contraire mentionn e dans les proc dures d installation et de configuration Lorsque vous installez ou que vous d placez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Connexion D connexion Mettez les unit s hors tension 1 Mettez les unit s hors tension 2 Commencez par brancher tous les 2 D branchez les cordons d alimentation cordons sur les unit s des prises 3 Branchez les c bles d interface sur des 3 D branchez les c bles d interface des connecteurs connecteurs Branchez les cordons d alimentation sur 4 D branchez tous les c bles des unit s des prises Mettez les unit s sous tension Notice n 2 ATTENTION Remplacez la pile au lithium usag e par une pile de r f rence identique exclusivement voir la r f rence IBM ou par une pile quivalente recommandee par le fabricant Si votre systeme est d
152. ront panel board toward the rear of the server as far as it will go Loosen the thumb screw holding the CD ROM tray in place then slide the CD ROM assembly toward the rear of the server and lift the assembly out of the server To install the replacement front panel board reverse the previous steps Chapter 5 Service replaceable units 65 SCSI backplane removal and replacement Complete the following steps to remove the front panel board 1 Safety information on page 95 and 2 Turn off the server and all attached Disconnect all external cables and power cords Remove all hard disk drives from the drive bays Remove the screw securing the cable retainer on the fan bracket then remove the cable retainer Disconnect all cables from the SCSI backplane 8 Remove the three screws holding the SCSI backplane in place ou ao N SCSI backplane Thumb screws Guide pins 4 9 Slide the SCSI backplane toward the front panel board about 0 6 cm 0 2 in until it stops 10 Lift the SCSI backplane out of the server To replace the SCSI backplane align the three keyhole shaped slots with the three cylindrical pins on the peripheral module then reverse the steps for removing the SCSI backplane 66 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Peripheral bay removal and replacement Complete the following steps to remove the peripheral bay 1 Safety information o
153. rtet werden mussen Die Verkleidung des CD ROM Laufwerks nicht 6ffnen Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gefahrliche Laserstrahlung auftreten A VORSICHT Manche CD ROM Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B Die nachfolgend aufgef hrten Punkte beachten Laserstrahlung bei gedffneter Tur Niemals direkt in den Laserstrahl sehen nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden 118 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Hinweis 4 18 kg 232 kg ACHTUNG Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten Hinweis 5 ACHTUNG Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten muB sichergestellt werden da alle Netzkabel aus den Netzsteckdosen herausgezogen wurden 2 7 mp 1 7 sp m Appendix B Related service information 119 120 Hinweis 8 A ACHTUNG Die Abdeckung oder eine Komponente eines Netzteils die wie nachfolgend aufgef hrt gekennzeichnet ist darf keinesfalls entfernt werden
154. s on page 87 Note If your server does not have a hard disk drive ignore any message that indicates that the BIOS is not installed Clearing CMOS The CMOS must be cleared after the BIOS is updated If using the xSeries 382 BIOS Update CD the script will automatically clear the CMOS after the BIOS is updated However if the xSeries 382 BIOS Update CD is not used CMOS must be cleared manually Clearing CMOS involves the following Restarting the server with the new jumper setting Restoring the jumper setting to its original position Restarting the server a final time As an alternative the CMOS clear button sequence can be used from the front panel Use the following procedure to clear CMOS using the front panel button 1 Power down the server by pressing and holding down the power button on the front control panel 2 Hold down the power button down for several seconds 3 Assure that the system is off and AC power is connected 5 V standby available 4 Assure that the CMOS clear jumper is in the not clear position 5 Hold down the Reset button for at least 4 seconds Without letting up on the Reset button press the On Off button 6 Release both the On Off button and Reset button simultaneously The system will emit one beep To clear the CMOS using the jumper on the main board follow these steps 1 Turn off the server by pressing and holding down the power button on the front control panel H
155. s executing POST If the timer expires because of the BSP failure to fetch or execute BIOS code the BMC resets the system and disables the failed processor In this failing scenario the BMC continues to change the BSP until the BIOS successfully disables the FRB 3 timer The BMC sounds beep codes on the system speaker if it fails to find a good processor It will continue to cycle until it finds a good processor The process of cycling through all the processors is repeated upon system reset or power cycle The duration of the FRB 3 timer is 6 minutes FRB2 BSP POST failures The second timer FRB 2 is set for approximately 6 minutes pending tuning by BIOS and is designed to guarantee that the system completes POST The FRB 2 timer is enabled just before the FRB 3 timer is disabled to prevent any unprotected window of time Before the option ROMs are initialized or if the password prompt is displayed the BIOS disables the FRB 2 timer Finally if the system is set to perform a processor late self test the FRB 2 timer will be suspended If the system hangs during POST before the BIOS disables the FRB 2 timer the BMC generates an asynchronous system reset ASR The BMC retains status bits that can be read by BIOS later in the POST for the purpose of disabling the Chapter 3 Diagnostics 35 previously failing processor logging the appropriate event into the SEL and displaying an appropriate error message to the user FRB1
156. shooting Guide CRU FRU FRU FRU FRU FRU FRU FRU FRU FRU CRU FRU FRU FRU FRU FRU FRU FRU FRU FRU CRU FRU FRU FRU FRU FRU FRU FRU Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This appendix contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your xSeries or IntelliStation system and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system is turned on Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system e Go to the IBM Support Web site at http www ibm com pc support to check for technical information hints tips and new device drivers Use an IBM discussion forum on the IBM Web site to ask questions You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system a
157. sists replace system board 5 Microprocessor Failure See Microprocessor debug methodology on page 33 error 7 Microprocessor exception interrupt See Microprocessor debug methodology on page 33 8 Display memory read write error Check Add in video adapter if used if onboard is used video DRAM may be failing replace system board 9 ROM Checksum error Corrupted BIOS Clear CMOS or perform BIOS recovery see CMOS on page Aland BIOS recovery mode on page 42 11 Invalid BIOS Corrupted BIOS Clear CMOS or perform BIOS recovery see CMOS on page Aland BIOS recovery mode on page 42 O Copyright IBM Corp 2002 79 Recovery beep codes Table 15 Recovery beep codes Note See System on page 92 to determine which components should be replaced by a field service technician Beeps Description 1 short medium tone Medium tone BIOS flash update started 2 short medium tone Medium tone BIOS flash update complete Repeating low tone Low tone BIOS recovery error occurred or no recovery media found BMC generated beep codes Note See System on page 92 to determine which components should be replaced by a field service technician Beep code Description 1 5 1 1 See Microprocessor debug methodology on page 33 and FRB FRU isolation on page 37 1 5 2 1 No processor found in socke
158. stem board 20 modes 20 teaming 20 Ethernet controller configuration 17 Ethernet controller configuring 20 F fan removing 52 fan assembly removing 56 replacing 56 FCC Class A notice 137 features server 4 features server 3 filler panel hard disk drive bay 46 formatting a hard disk using LSI Logic Configuration 19 front panel board removing 65 H handling static sensitive devices 44 hard disk drive activity failure LED 6 7 status LED 6 heat output 3 hot swap and hot plug devices drives 10 46 fans 10 power supplies 54 55 hot swap drive bay identification 46 installing 46 specifications 3 hot swap fan removing 52 hot swap power supply installing 55 replacing 54 IDLED 7 importantnotices 1 installing adapters 60 bezel 47 hot swap drive 46 hot swap power supply 55 options 43 PCI riser 59 internal drive bays 45 J jumpers system board 73 L LED errors power supply 87 LEDs AC power 6 AC R power 6 AC1 power 6 AC2 power 6 DC power 6 DVD CD RW activity 6 Ethernet activity 6 7 hard disk drive activity 6 hard disk drive activity failure 6 7 hard disk drive status 6 ID 7 power on 7 PS1 power 6 PS2 power 6 system fault 7 system status 7 system status fault 7 LSI Logic Configuration Utility 17 description 18 formatting a hard disk 19 starting 18 major components 10 memory modules 63 specifications 3 memory DIMMs removing 63 replacing 63 memory module specifications 3 messag
159. t Hot swap power supply removal and replacement Fan assembly and air baffle removal and replacement PCI riser assembly removal and e Adapter removal and replacement Memory DIMMs removal and replacement Front panel board removal and replacement SCSI backplane removal and replacement Peripheral bay removal and replacement Power supply bay removal and replacement System board removal and replacement System board componets System board jumpers IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Microprocessor removal and replacement Power Dod removal and peus System battery Battery removal and replacement Chapter 6 Symptom to FRU index Beep codes f E a Recovery beep codes BMC generated beep codes Error codes video oe Error symptoms Power supply LED errors SCSI error codes Undetermined problems Problem determination tips Chapter 7 Parts Mx x382 pP 8834 ho 11X and one System Appendix A Getting help and technical assistance Before you call Using the documentation Getting help and information from the World Wide Web Software service and support PET Hardware service and support Appendix B Related service information Safety information General safety Electrical safety Safety inspection guide Handling static sensitive devices Grounding requirements Safety notices multilingual translations Appendix C
160. t 1 See Microprocessor debug methodology on page 33 and FRB FRU isolation on page 37 1 5 2 2 No processor found in socket 1 See Microprocessor debug methodology on page 33 and FRB FRU isolation on page 37 1 5 2 3 General Microprocessor Issue See Microprocessor debug methodology on page 33 and FRB FRU isolation on page 37 1 5 4 2 DC 1 Check TPS power supplies for amber lights replace if found voltage error 2 Check replace the power cage 1 5 4 3 Chipset Chipset control failure control failure 1 5 4 4 Voltage error or dead short MOST Common cause i e DC to GND Check the TPS power supplies for amber lights replace if found Check Flex Cable for damage nick in housing or poor connection Reseat tor replace the cable Check all board to board connections i e VHDM connectors riser to system board carefully look for bent or flattened pins at end of connector near fans 3 Check replace power cage po 80 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Error codes video display The system BIOS displays POST error messages on the video screen POST error codes are logged in the SEL The following table defines POST error codes and their associated messages The xSeries 382 BIOS prompt you to press a key in case of serious errors Some errors are displayed on the screen in red text These
161. take a failed processor off line Late self test display Immediately after the BIOS sign on banner information is displayed if any processor late self test error is encountered the BIOS displays the following message Errors found in the processor late self test Please wait while the failed processor is disabled for the next boot System will reset automatically After this message is displayed the system will be reset Late self test usage notes Because the late self test relies on encapsulated PAL code there are certain conditions under which the test will operate These are listed below Only one processor will be disabled per boot cycle On the next boot the unhealthy processor is not included in the system boot f errors occur during any processor late self test the POST error manager will not be displayed on the boot cycle in which the error is detected 34 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide The POST error manager will only display the fact that a processor is disabled and this will occur on the boot cycle after the processor is disabled In order to determine if the processor is disabled because of late self test errors the SEL will have to be referenced Watch dog timer The BIOS Setup offers a control item that allows the OS load watchdog timer to be enabled or disabled The default for the OS load watchdog timer function is disabled The server BIOS
162. te dal produttore Se il sistema di cui si dispone provvisto di un modulo contenente una batteria al litio sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore La batteria contiene litio e pu esplodere se utilizzata maneggiata o smaltita impropriamente Evitare di e Gettarla o immergerla in acqua e Riscaldarla ad una temperatura superiore ai 100 C Cercare di ripararla o smontarla Smaltire secondo la normativa in vigore D Lgs 22 del 5 2 9 e successive disposizioni nazionali e locali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue e Non rimuovere i coperchi L apertura dei coperchi di prodotti laser pu determinare l esposizione a radiazioni laser pericolose All interno delle unit non vi sono parti su cui effettuare l assistenza tecnica L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose A PERICOLO Alcuni prodotti laser contengono all interno un diodo laser di Classe 3A o Classe 3B Prestare attenzione a quanto segue Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione diretta al fascio 122 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Ma
163. ter of the power control button When this LED is lit it indicates that the server is turned on When this LED is off it indicates that the server is off or that the server is disconnected from its power source Reset button Press this button to perform a hardware reset of the server and run the power on self test POST SD INT button Press this button to initiate a system diagnostic interrupt See system diagnostics on page 37 System ID button and LED Press this button to turn the system ID LEDs on and off as an aid in visually locating the server This LED can also be turned on remotely by the System administrator There are system ID buttons and LEDs on the front and rear of the server System status fault LED When this green LED is lit continuously not flashing it indicates normal operation and that no system errors have occurred Hard disk drive activity failure LED When this amber LED is flashing it indicates that a hard disk drive is in use When this LED is lit continuously not flashing it indicates a hard disk drive failure Ethernet1 Ethernet2 activity LEDs There are two Ethernet activity LEDs one for each Ethernet controller in your server When each LED is flashing it indicates that there is activity between one of the Ethernet controllers and the network The LEDs are off if there is no Ethernet connection and are lit continuously if there is a connection with no activity Ethernet link status and speed LEDs a
164. th processors are identical Refer to Microprocessor in Debug Methodology and FRU Isolation section 8210 Microprocessor 01 late self test failed Performance restricted Yes Failure identified in late self test Microprocessor 1 will be Performance restricted Refer to Microprocessor Late Self test in Debug Methodology and FRU Isolation section 8211 Microprocessor 02 late self test failed Performance restricted Yes Failure identified in late self test Microprocessor 2 will be Performance restricted Refer to Microprocessor Late Self test in Debug Methodology and FRU Isolation section 8220 Microprocessor 01 late self test failed Functionally restricted Yes Failure identified in late self test Microprocessor 1 will be Functionally restricted Refer to Microprocessor Late Self test in Debug Methodology and FRU Isolation section 8221 Microprocessor 02 late self Yes Failure identified in late self test Microprocessor 2 will test failed Functionally restricted be Functionally restricted Refer to Microprocessor Late Self test in Debug Methodology and FRU Isolation section 8230 Microprocessor 1 late self Yes Failure identified in late self test Microprocessor 1 will test failed Catastrophic failure be disabled Refer to Microprocessor Late Self test in Debug Methodology and FRU Isolation section 8231 Microprocessor 2 late self Yes Failure identified in late self test
165. the cover see Cover removal and replacement on page 49 Chapter 5 Service replaceable units 59 Adapter removal and replacement 60 Complete the following steps to remove an adapter from your server 1 Review the Safety information on page 95 and Installation guidelines on 2 Turn off the server and all attached devices see Turning off the server on page 9 3 Disconnect all external cables and power cords 4 Remove the cover see Cover removal and replacement on page 49 5 Remove the PCI riser assembly see PCI riser assembly removal and replacement on page 57 Note You might find it easier to remove the adapter if the PCI riser assembly is on its side with the expansion slot facing up 6 Release the adapter retention clip latch then open the adapter retention clip 7 Grasp the adapter by the top edge or upper corners and slide it out of the slot Zw Rear adapter retainer PCI Board 2 PCI Board 1 PCI Riser Front adapter retainer Complete the following steps to replace an adapter in your server 1 Review the Safety information on page 95 and Installation guidelines on 2 Turn off the server and all attached devices 3 Disconnect all power cords then disconnect all external cables 4 Remove the cover see Cover removal and replacement on page 49 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Gui
166. tically selects between 10BASE T and 100 1000BASE TX environments The controller provides full duplex FDX capability which enables simultaneous transmission and reception of data on an Ethernet local area network LAN Redundant connection The dual channel Ethernet controller on the system board provides a failover capability to a redundant Ethernet connection If a problem occurs with the primary Ethernet connection all Ethernet traffic associated with the primary connection is automatically switched to the redundant Ethernet connection If the appropriate device drivers are installed this switching occurs without data loss and without user intervention Resource CD The Resource CD that comes with your server provides programs to help you set up and maintain your server ServeRAID support Your server supports IBM ServeRAID adapters to create an external redundant array of independent disks RAID configuration Updating device drivers Device drivers for IBM devices and the instructions to install them are on the Resource CD Before you can recover or install device drivers your operating system must be installed on your computer Make sure that you have the documentation and software media for the device The latest device drivers are also available at http www ibm com pc support Chapter 1 General information 5 Controls and LEDs 6 The following illustrations show the controls and LEDs on the front of
167. tilles Nicaragua Panama Peru Philippines Taiwan United States of America Venezuela 24P6858 Korea Democratic People s Republic of Korea Republic of 34G0232 Japan IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide IBM power cord part number Used in these countries and regions 36L8880 Argentina Paraguay Uruguay 49P2078 India 49P2110 Brazil 6952300 Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of America Venezuela Appendix C Notices 141 142 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Index A AC power LED 6 AC R power LED 6 AC1 power LED 6 AC2 power LED 6 acoustical noise emissions 3 adapter considerations 50 full length 50 half length 50 installing 60 PCI 50 PCI bus 50 PCI bus identification 50 removing 60 replacing 60 specifications 3 air baffle removing 56 replacing 56 air baffle assembly illustration 10 attention notices 1 B battery removing 76 replacing 76 battery connector 12 bay identification hot swap drive 46 bezel
168. tory from their respective non volatile storage There are three possible states for each processor slot e Microprocessor installed status only indicates processor has passed BIOS POST IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Microprocessor failed The processor may have failed FRB 2 FRB 3 or BIST and it has been disabled Microprocessor not installed status only indicates the processor slot has no processor in it FRB FRU isolation POST codes Beep Codes The issue may be caused by add in adapter resource contention causing the timer to expire and trigger an FRB the system should be brought to a minimum config to eliminate variables and restarted w processor re test Enter BIOS startup options lf the failure persists Refer to Processor in Debug Methodology and FRU Isolation section In order to indicate progress through BIOS POST and in special cases where errors are encountered during BIOS POST there are two common mechanisms which are employed by the xSeries 382 BIOS The first and most common method is Audible encoded beep sequences emitted by the PC speaker when an error is encountered Beep codes are employed before the display screen is enabled and generally indicate fatal errors Beep codes are coupled with special port 80 error codes The second method is to display an error message to the display screen after the Video has been in
169. transient single bit and multi bit errors to the defective DIMM and will make that information available Note This server uses 4 way interleaved memory A row is defined as a set of four identical type and size DIMMs If mismatched or bad DIMMs are found during the initial geometry check the bad row will be logged to the System Event Log SEL If both rows are determined to be bad the system will not boot and the bad row s will be logged to SEL Additionally the system will emit beep codes as documented in the post and error codes section Assuming that there is at least one good row the bad row will be reported as an error when video is available will be logged to the SEL and the system will continue to boot Memory Debug Methodology Remove memory DIMM look for bent pins or obvious sign of contamination on DIMM or inside DIMM site Reseat the memory swap ROW one with ROW two 2nd set of 4 DIMMS reconfigure to minimum memory configuration 4 DIMMs in one ROW DIMM sites 1 2 3 4 must be populated at a minimum 32 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Note Even though DIMMs are numbered and populated consecutively DIMM Sites are not physically consecutive Refer to the silk screen on the system board near each DIMM site first 4 DIMMS in order below DIMM Sites 1 J9J3 2 J9J1 3 J9D3 4 J9D1 FIRST Sites 5 J9J2 6 J8J1 7 J9J2 8 J8D1 are optional Exchange the memory
170. u rayon Notice n 4 A 18 kg 37 Ibs gt 32 kg 70 5 lbs 255 kg 121 2 lbs ATTENTION Faites vous aider pour soulever ce produit Notice n 5 ATTENTION Appendix B Related service information 115 116 Le bouton de mise sous tension hors tension de l unit et l interrupteur d alimentation du bloc d alimentation ne coupent pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous les cordons d alimentation des socles de prise de courant 20 e 1 7 mp Notice n 8 A ATTENTION N ouvrez jamais le bloc dalimentation ou tout l ment sur lequel e appos e l tiquette ci dessous Des tensions et des courants dangereux sont pr sents l int rie de tout composant sur lequel est appos e cette tiquette Ces l ments ne peuvent pas tre r par s Si vous pensez qu ils peuvent tre l origine d un incident prene contact avec un technicien de maintenance Notice n 10 ATTENTION Ne posez pas d objet dont le poids d passe 82 kg sur les unit s mont es en armoire IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide Wichtig Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer Diese Nummer verweist auf einen
171. units 57 7 Lift the PCI riser assembly straight up and away from the system board and remove it from the server Store the PCI riser in a safe place PCl riser assembly PCI riser release 58 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide The following illustration shows how to install the PCI riser in the server PCl riser assembly PCI riser release Complete the following steps to replace the PCI riser assembly 1 2 Place the PCI riser assembly release lever is in the extended position Insert the PCI riser assembly into the guides and press it down toward the system board until it stops Attention To prevent damage to the PCI riser assembly connector and system board connector ensure that the four corners of the PCI riser assembly are parallel to the system board and the connector on the PCI riser assembly and system board are aligned before and while rotating the release lever Rotate the PCI riser assembly release lever in small 30 degree increments stopping periodically to adjust the corners of the assembly to ensure that the assembly is parallel to the system board A full 90 degree rotation of the release lever is required Rotate the PCI riser assembly release lever toward the front of the server until it stops Connect any internal cables that are required for optional adapters Route cables so that they do not block the flow of air from the fans Replace
172. wing steps to install a drive in a hot swap bay Attention To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each hot swap drive bay 1 Review the Installation guidelines on page 43 and Handling static sensitive devices on page 44 2 Remove the filler panel from the empty hot swap bay by inserting your finger into the depression at the left side of the filler panel and pulling it away from the server 3 Install the hard disk drive in the hot swap bay a Ensure that the tray handle is open that is perpendicular to the drive Align the drive assembly with the guide rails in the bay Gently push the drive assembly into the bay until the drive stops Push the tray handle to the closed locked position Check the hard disk drive status indicator to verify that the hard disk drive is operating properly When the amber hard disk drive status LED is lit continuously this indicates that the drive is faulty and needs to be replaced When the green hard disk drive activity LED is flashing this indicates that the drive is being accessed 4 If you are installing additional hot swap hard disk drives do so now o 29050 46 IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide 5 f you have a power supply to install or remove do so now otherwise go to Completing the installation SCSI IDs for hot sw
173. y bay must have a power supply or filler panel installed in it For proper cooling and airflow replace the server cover before turning on the server Operating the server for extended periods of time over 30 minutes with the server cover removed might damage server components After installing the server in a rack make sure that space is available around the server to enable the server cooling system to work properly See the documentation that comes with the rack for additional information You have followed the cabling instructions that come with optional adapters You have replaced a failed fan as soon as possible For servers with redundant power three power supplies you have replaced a hot swap power supply as soon as possible For servers with non redundant power two power supplies a power supply should not be removed while the server is turned on You replace a hot swap drive within 2 minutes of its removal Copyright IBM Corp 2002 43 Handling static sensitive devices 44 Attention Static electricity can damage electronic devices including your server To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build up around you Wearing an anti static wrist strap attac
174. ype 8834 Hardware Maintenance Manual and Troubleshooting Guide Turning off the server When you turn off the server and leave it connected to ac power the server can respond to remote requests to turn on the server To remove all power from the server you must disconnect it from the power source Operating systems require an orderly shutdown before you turn off the server See your operating system documentation for information about shutting down the operating system Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 2 Jm m 1 09 m Note After turning off the server wait at least 5 seconds before you press the power control button to turn on the server again The server can be turned off in any of the following ways e After the operating system is shut down or if the operating system stops functioning you can press and hold the power control button for more than 4 seconds to turn off the server e The server can be configured to turn itself off as an automatic response to a critical system failure Chapter 1 General information 9 Major components of your server The orange color on components and labels in your server id

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