G3 DSP and Modular Controller Troubleshooting Crimson 2
Contents
1. TIMEOUT or NOT READY or WORKING Program issue See program troubleshooting USB Drivers location for Windows Location of the drivers unknown The drivers are located under Crimson 2 0 Device installation folder For example C Program Files Red Lion Controls Crimson 2 0 Device software version USB Driver The operating system is unable to find In your operating system device installation the driver or the installation failed manager check if the device GJHMI is present If so uninstall that device Follow the USB installation guide available on www redlion net Upgrading Crimson The option selected during the upgrade Launch the upgrade again and choose did not upgrade the was Modify instead of Repair Repair when prompted http www redlion net Support VirtualHelpDesk TechNotes html The USB tech note is available under the Human Machine Interface section on the following page CRIMSON MESSAGES ERRORS POSSIBLE CAUSES POSSIBLE SOLUTIONS Device incompatible with file The device you are trying to download into doesn t match the database device Create a new database file corresponding to your device File gt New Unable to open communication port The communication port you try to download with is unavailable uean ecb eae at anette cb ec eae ee ee tee ceca tence ee eee ct ee cncten teu cteneeucienedl Incorrect down2. red lon TECHNICAL NOTE tnozss Title Troubleshooting Crimson 2 Software Product s G3 DSP and Modular Controller ABSTRACT This tech note covers the most common problems encountered while setting up programming or using the product Do not forget to always download in the device after changing settings in Crimson GENERAL PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Unit screen is blank And PWR LED on Contrast too low G3 HMI only Program one of the soft keys with the action as User Defined and the following code in the field On Pressed dispcontrast No primitives on the display Add objects to the User Interface in Crimson Backlight is off Push one of the soft keys to turn it back on Backlight tube is broken Replace the backlight tube Unit continually Cross references between tags e g Remove one of the references or use cycles on and off Varl uses Var2 as maximum whichin formula tags for indirect reference turn uses Varl as minimum e g Form is equal to Varl and used in Var2 minimum instead of Varl Database is corrupted Create a new database or send to technical support for debugging Unit cycles power Most likely a program going in an Check if the operation launches program after an operation endless loop containing loops with no exit point PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Touchscreen not The touchscreen is not calibrated
3. launched successfully however it seems to require time to fetch all the required data Communication is too slow or your database program is getting too complex Display shows The device is busy working on a The program takes too much time to WORKING program run Either run it in the background or reduce the workload If it times out the program was stuck in a loop Display shows Program was unable to run due to Make sure that all the tags in the TIMEOUT unavailable data program exist in the target device WEB SERVER PROBLEM POSSIBLE CAUSES SOLUTIONS Internet Browser says Web Server not enabled Check that the Web Server in Crimson Cannot display the is enabled web page Ethernet port disabled or Ethernet Check that the Ethernet port in settings issue Crimson is enabled and has a correct IP address See Ethernet Communication troubleshooting Incorrect Crimson device IP address Check that the IP address in the browser matches Crimson s Ethernet IP address Incorrect PC IP Address Check the PC Ethernet Settings for a valid IP address
4. the tags on the display Communications times out Delete tags one after another and download in between When the values on the screen stop blinking the last deleted tag was mapped incorrectly or accessed an unknown register in the target device Increase the Slave Response or Device Timeout on the communication port or target device in Crimson ETHERNET COMMUNICATION This section is used to troubleshoot the communication between two devices linked via Ethernet TIP For communication troubleshooting it is strongly advised to create a new Crimson database including only one data tag mapped to a known register in the target device PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Values show Incorrect target device IP address Incorrect cable or wrong connection Crimson and target devices are in a different address domain Ifno routers are present on the network Ifa router is present on the network Incorrect tag mapping Check the target device IP address in Crimson in communications on the PLC symbol to match the target device IP address setup Check the LED on the Crimson device Ethernet port If none are lit there are no connections Check the cable or that the Ethernet port is enabled in Crimson see below Check that the Ethernet port in Crimson is enabled Check that the target device IP address and Crimson device IP address are
5. Use the Touch Calibration primitive to accurate correctly recalibrate Primitive available under Insert gt System gt Touch Calib Insert the primitive so it covers the entire screen CF LED flashing CF card corrupted or invalid Format the card from Crimson using slowly the Link gt Format Flash menu Unit shows Version Mismatch The database currently in the device does not match Crimson s firmware version Message occurs after a download with a new version of C2 interrupted before the database was downloaded Download the database from Crimson again Unit shows Invalid Database The database in the device is corrupted or there are no databases in the device Download a database from Crimson 5 Values show No communication with target device See Serial Communication or Ethernet Communication Value does not update The tag on the screen is not linked correctly Check the tag mapping making sure the target device PLC etc register is correct Check the primitive Data Source in the user interface in case the word WAS is displayed Re link the tag in this case Value shows BIG or BIG Not enough digits before the decimal point to show the number For example data is 1000 5 and format is three digits before the decimal point and one after Increase the number of digits before the decimal point in the tag format Va
6. date Crimson 2 to the latest version available on www redlion net Choose Repair when upgrading SERIAL COMMUNICATION This section is used to troubleshoot the communication between two devices linked via serial ports 1 e RS232 or RS485 TIP For communication troubleshooting it is strongly advised to create a new Crimson database including only one data tag mapped to a known register in the target device PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Values show 3 Port settings do not match Incorrect communication port Communication port connector pins bent inward Incorrect tag mapping Check that the port settings of the Crimson device match the target device i e Baud Parity etc Check that the target device address in Crimson in communications on the PLC symbol matches the target device address setup Check the cable part number or cabling to match your protocol Check if the cable is connected to the right communication port If the above is correct check that the protocol settings are on the right communication port in Crimson Although unlikely check the communication port connector pins on the Red Lion device in case some are bent inward resulting in a bad contact with the cable Check that the tag is mapped to an existing register in the target device Values blink between the data and Incorrect tag mapping on one of
7. different but in the same domain For example both start with the same three first numbers ex 192 168 2 xxx if the mask is 255 255 255 0 Check the Crimson device Ethernet port gateway address to match the router IP address Check that the tag is mapped to an existing register in the target device Values blink between the data and Incorrect tag mapping on one of the tags on the display Communications times out Delete tags one after another and download in between When the values on the screen stop blinking the last deleted tag was mapped incorrectly or accessed an unknown register in the target device Increase the Slave Response or Device Timeout on the communication port or target device in Crimson PROGRAMS PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS The program does not seem to run Program not launched Some conditions in the program are not met if switch or loops Check if the program is called somewhere in the database code ProgramName If the Crimson device has a beeper use the beep function in the program to check if the program does go through the condition Otherwise use a dummy tag and change its value at different places in the program to check where it stops Display shows Program is launched but data are not If the message disappears the program NOT READY available to run it yet was
8. load communication port Target device IP address incorrect No USB Drivers Check if the cable is connected correctly to the PC and the device programming ports USB or PG Port Check that Crimson is directed to the correct communication port Link gt Options Check that the communication port is not used by another service or software especially for serial ports If you download via Ethernet Check the IP address of the target device in Link gt Options Check that the USB drivers were install successfully Reinstall G3 HMI USB driver under the PC device manager if necessary No Reply from Cable is not connected Make sure the cable is connected or terminal check above solutions If the message appears while Download again with Link gt Update downloading to the device or F9 CompactFlash The version of Crimson on the PC is Insert a CompactFlash Card in the required for upgrade different from the target device firmware version when attempting a download via Ethernet target device Use another communication port for download USB or Serial The window is too small to allow editing The current User interface view is too small to allow editing Change the panel view using View gt Panel gt Display only The device returned an unexpected reply code The device you are trying to download to is not supported by this version of Crimson Up
9. lue deviates by a factor of ten The tag format is not correct Change the decimal point position in the tag format Value is invalid Incorrect tag type Data received is not what s expected For example bytes reversed in the word Check if the tag type corresponds to the data type Is the data a floating point number and thus the tag a real Pi symbol Check if the tag is accessing the correct target device register Check if the primitive corresponds to the tag type For example primitive is a Text Integer so the tag has to be an integer Use the transform property on the tag to modify the data source You might have to try multiple solutions to solve the issue PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Symbol or image leaves a trace when The background of the image is not refreshed Change the primitive Fill Format to Solid color Dial Gauge does not move setup animated Add the system variable dispcount in the background of the image to force the refresh Rich Bar Graph or Tag minimum and maximum are not Check the tag s minimum and maximum values These are used by both primitives for min and max Trend Viewer curve stuck at the bottom No minimum and maximum setup on the data tags displayed in the viewer Check that all displayed tags in the trend viewer have a Minimum and a Maximum setup Display shows
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