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HP LaserJet P3005 Series Printers Service Manual - DESY

1. FM1 main fan motor J509 PS902 tray 1 sensor J503 PS3 tray 2 paper sensor J502 10 SL2 tray 2 pickup solenoid J504 11 Not used J511 12 Optional paper feeders J406 www partshere com Partshere Troubleshooting
2. www partshere com Partshere Troubleshooting Jetdirect page hp LaserJet P3005 printers O or E E Figure 6 2 Jetdirect page 1 HP Jetdirect Configuration If the EIO Jetdirect card is installed correctly and the device completes its internal diagnostics the I O CARD READY status message prints If communication is lost an I O NOT READY status message prints followed by a two digit error code See the HP Jetdirect Network Interface Configuration Guide for further details and recommended action 2 Network Statistics This block indicates that network activity has been occurring Bad packets framing errors unsendable packets and collisions should be minimal If a high percentage greater than one percent of these occur contact the network administrator All of the statistics are set to zero when the device is turned off 3 TCPIIP In this block the default IP address is 192 0 0 192 You can operate the device by using this default address The error message ARP DUPLICATE ADDRESS might appear in this block This is an acceptable error code if the TCP IP protocol is not being used Check with the network administrator to determine the correct IP address for the device To configure the device s IP address go to the control panel EIO menu select CFG NETWORK YES select CFG TCP IP YES and then select BOOTP NO 4 Novell NetWare This block should state the name of the Novell printer server to which the device is con
3. Close or fill the tray TYPE MISMATCH IN TRAY XX alternates with Ready The tray is loaded with a media type that is different than the type for which the tray is configured Printing can continue from other trays but not from this one In the PAPER HANDLING menu configure the tray for the correct type Unauthorized supply in use alternates with The device has detected that a non HP supply is currently installed and Y7 override was pressed If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs required as a result of using Ready non HP supplies are not covered under HP warranty USB ACCESSORY ERROR The device has detected too much currenton 1 Turn the device off the USB storage accessory 2 Remove the USB storage accessory 3 Replace the USB storage accessory 4 Turn the device on USB Storage lt X gt not functional The USB storage device is not working Replace the USB storage device USB STORAGE DEVICE FAILURE alternates with Ready To clear press Y The USB storage device has failed Printing can continue for jobs that do not require the storage device 1 To remove this message from the display press Y 2 Ifthe message persists turn the device off remove and re install the storage device and then turn the device on 3 Ifthe message persists replace the storage device USB STORAGE FILE OPERATI
4. Partshere IfoOubleshooting To better help our customers this HP Laserjet P3005 series troubleshooting page is simply a guide additional information for your convenience as you search for assistance in repairing your machine Although this information is provided for your convenience it is recommended for the most part that a technician inspects your office equipment It is recommended to consult with a professional when ordering your printer part s Chapter contents Troubleshooting Troubleshooting process Control panel messages Clear jams Interface troubleshooting Service mode functions Troubleshooting tools Upgrade the firmware Troubleshoot general printing problems Troubleshoot media handling problems Troubleshoot print quality problems Diagrams www partshere com Shop with us while you troubleshoot HP oem parts HP LaserJet maintenance kits Toners for your printer HP fuser assembly units HP fuser kit 110v amp 220v Parts assemblies for printers Service maintenance parts Cotor taserJet printers LaserJet printers and parts Hard to find officejet parts Hard to find deskjet parts User friendly Partshere Troubleshooting Troubleshooting process Basic troubleshooting 1 Is the device on and does a readable message appear Follow the power on troubleshooting checks following this table Power on Yes Y No gt After the control panel display is functi
5. ERROR The HP Jetdirect embedded print server has encountered a critical error 1 Turn the device off and then on 2 Update the Jetdirect firmware See Upgrade the HP Jetdirect firmware on page 171 3 If the problem persists contact HP Support lt Date gt lt Time gt To change press VW To skip press STOP The device has an internal clock that tracks the date and time You are prompted to set the correct date and time the first time you turn on the device Press to change the date and time Press Stop to skip this step You can set the date and time later by using the SYSTEM SETUP menu If the prompt appears each time you turn on the device the clock is not working correctly Contact HP support Access Denied MENUS LOCKED The device administrator has enabled the control panel security mechanism You cannot modify control panel settings in this circumstance The message disappears after a few seconds and the device returns to Ready or BUSY state Contact the device administrator to change settings ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with Tray size cannot be ANY SIZE ANY CUSTOM CHOSEN PERSONALITY NOT AVAILABLE www partshere com You are trying to set duplex registration for a tray that is configured for ANY SIZE or ANY CUSTOM Duplex registration is not available when the tray size is set to either of these settings The device encountered a request fo
6. Remove tray 2 from the device AY NY AI L W WN 2 www partshere com Partshere Troubleshooting 3 Reach in and pull out the jammed paper Push the bottom of the duplex access plate back up until it clicks into place on both sides both 4 sides need to be engaged St z i A b 5 Reinstall tray 2 N SM A N L UY A AW Z Z 6 Open and close the cartridge door to clear the jam message Partshere Troubleshooting www partshere com Interface troubleshooting The following sections provide instructions for interface troubleshooting Communications checks EA NOTE Communication problems are normally the customer s responsibility Time spent attempting to resolve these problems might not be covered by the Hewlett Packard product warranty Refer the customer to the network administrator for assistance in troubleshooting network problems If the device is not connected directly to a Windows or MS DOS based host see EIO troubleshooting on page 157 A CAUTION HP LaserJet printers are not designed to work with mechanical switch box products that don t have correct surge protection These devices generate high transie
7. The tray guides are not adjusted correctly Adjust the guides to hold the media firmly in place without bending it If media heavier than 120 g m 32 Ib is loaded into tray 2 or tray 3 the media might skew The print media is binding or sticking Remove the media and flex it rotate it 180 degrees or flip it over Reload the media together into the tray Do not fan media The page is removed before it settles into Wait until the page completely exits the output delivery assembly before you attempt the output bin to remove it When you are using the duplex print Print the document again During the duplex operation the page will partially feature the page is removed before the protrude from the output delivery assembly when the page is being reversed Do second side of the document is printed not attempt to grab or remove the page Wait until the page completely exits the output delivery assembly before you attempt to remove it The print media is in poor condition Replace the print media The print media is not picked up by the Remove the top sheet of media If the media is heavier than 120 g m 32 Ib it might internal rollers from tray 2 tray 3 or tray not be picked up correctly from the tray 4 The print media has rough or jagged Replace the media edges The print media is perforated or If the media does not separate easily you might need to feed single sheets from embossed tray 1 www partshere
8. clean the fuser See Clean the device on page 36 Measure the distance between two identical defects and see Image defect ruler on page 167 www partshere com Partshere Troubleshooting Repeating image This type of defect might occur when using preprinted forms or a large quantity of narrow paper 1 Print a few more pages to see if the problem corrects itself 2 Run a cleaning page and then print a few more pages to see if the problem persists 3 Make sure that type and quality of the media that you are using meet HP specifications See Media specifications on page 13 4 Measure the distance between two identical defects and see Image defect ruler on page 167 Misformed characters AaBbCc AaBbCc AABbCo AABbCo AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 3 Reseat cables that are connected to the laser scanner 4 Reseat cables that are connected to the ECU 5 Ifthe image defect persists the laser scanner might be defective Replace the laser scanner see Laser scanner on page 86 6 Inspect the gears in the main drive assembly and replace the assembly if gears are damaged see Gear assembly on page 108 7 The ECU might be defective Replace the ECU see Engine control unit ECU on page 88 www partshere
9. com Partshere Troubleshooting Page skew 1 Print a few more pages to see if the problem corrects itself 2 Verify that there are no torn pieces of media inside the device 3 Make sure that media is loaded correctly and that all adjustments have been made See the user guide Make sure that the guides in the tray are not too tight or too loose against the stack 4 Turn over the stack of paper in the tray Also try rotating the stack 180 5 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 6 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 7 The registration assembly might be installed incorrectly or damaged Make sure that the registration assembly is installed correctly If necessary replace the registration assembly See Registration assembly on page 121 Curl or wave 1 Turn over the stack of media in the tray Also try rotating the stack 180 2 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 3 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 4 Try printing to a different output bin 5 If paper is lightweight and smooth open the CONFIGURE DEVICE menu at the device control panel On
10. error appears while printing determine whether it occurs when printing from a specific computer a specific application or a specific file If all other computers applications or files can print without the error then the problem may be only within one print job or computer Make sure the computer has the most current printer drivers or use a generic printer driver 4 Go to www hp com support LJP3005 Click Download Drivers and Software Check for the latest firmware image version at the bottom of the page If this firmware image is newer than the one installed on the device and the device can receive a firmware update download the newer firmware upgrade 5 Try printing a job from a different software program If the job prints go Partshere Troubleshooting Control panel message Description Recommended action back to the first program and try printing a different file If the message appears only with a certain software program or print job contact the software vendor for assistance If the message persists contact HP Support 50 1 FUSER ERROR AC power is not being provided to the fuser assembly AC voltage is necessary to generate heat in the fuser assembly Verify that the fuser power cable at the back of the device is connected and the ECU is fully seated If the message persists replace the fuser assembly 50 6 FUSER ERROR The main or sub thermistors are unable to provide
11. menu Item Values Explanation PRINT EVENT LOG No values available Press Y to generate a list of the 50 most recent entries in the event log The printed event log shows the error number page count error code and description or personality that was in use when the event occurred SHOW EVENT LOG No values available Press Y and then use the button or the W button to scroll through the event log contents www partshere com Partshere Troubleshooting Table 6 2 Diagnostics menu continued Item Values Explanation PAPER PATH TEST No values available Generate a test page which is useful for testing the paper handling features of the device e PRINT TEST PAGE e PRINT TEST PAGE Press the Y to start the paper path test using the source e SOURCE tray destination output bin duplex and number of copies settings that you set in the other items on the PAPER PATH e DUPLEX TEST menu Set the other items before selecting PRINT TEST PAGE e COPIES e SOURCE Select the tray for the paper path that you want to test You can select any tray that is installed Select ALL TRAYS to test the e ALL TRAYS paper path for every tray Paper must be loaded in the selected trays e TRAY 1 e TRAY 2 e TRAYN e DUPLEX Determine whether or not the paper goes through the duplexer during the paper path test This item is available only if the e OFF duplexer is installed e ON e COPIES Set how many sheets of media are us
12. of the media that you are using meet HP specifications See Media specifications on page 13 Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media Verify that the tray 1 pickup roller and separation pad are installed correctly www partshere com Partshere Troubleshooting Control panel message Description Recommended action 4 Verify that solenoid SL1 is firmly seated in ECU connector J508 Verify that SL1 is being energized by removing the cover and observing the solenoid during a feed operation Open and close the cartridge door to clear the error message 13 05 00 JAM INSIDE TOP COVER Paper failed to reach the delivery sensor within a specified period of time when a print job was initiated When troubleshooting paper jams always observe where the leading edge of the paper stops in the jam 1 Verify that nothing is obstructing paper movement within the paper path Verify that the fuser motor M2 connector is firmly seated The fuser motor wiring is hard wired to the back of the ECU at connector J501 The motor connector is free standing behind the ECU To see if the fuser motor is functional observe the output stacker rollers while turning on the device If the rollers rotate the motor is functional If they do not rotate verify the connection 13 31 00 JAM INSIDE FRONT DOOR alternates with Remove print ca
13. performing a power on bypass you can cause the device to resume the power on sequence but not to recognize any installed EIO hard disk This can be helpful in isolating EIO hard disk errors 1 Turn the device off 2 Turn the device on When the memory count begins press and hold the W button Continue holding down the W button until all three device control panel lights flash once and then remain on This might take up to 10 seconds 3 Press the A button and then press the Menu button 4 Press the button or the W button until SKIP DISK LOAD is highlighted 5 Press v The device continues the power on sequence but ignores an installed EIO hard disk Self test This procedure is a remnant of previous products and no longer provides a test of the device Service menu service PIN codes Authorized HP service technicians can use this menu to gain access to device settings that are reserved for service personnel The SERVICE menu is protected by use of a personal identification number PIN When you select SERVICE from the list of menus you are prompted to type an eight digit PIN code EA NOTE The device automatically exits the SERVICE menu after about one minute if no menu items are selected or changed www partshere com Partshere Troubleshooting Use the PIN code 10300506 for the HP LaserJet P3005 Series printer 1 2 Service ID Press Menu Use the amp button or the W button to scroll to SERVICE and then pr
14. persists replace the laser scanner assembly 53 10 01 ERROR UNSUPPORTED RAM www partshere com The memory DIMM is not a supported DIMM Install a supported DIMM See Install memory on page 26 Partshere Troubleshooting Control panel message 54 XX ERROR Description A device command error has occurred Recommended action 1 2 Turn the device off and then on If the message persists contact HP support 55 XX YY DC CONTROLLER ERROR alternates with To continue turn off then on The engine is not communicating with the formatter Turn the device off and then on Verify that the flat ribbon cable between the ECU and the formatter PCA is connected correctly If the message persists replace the ECU If the message still persists replace the formatter 57 03 ERROR alternates with To continue turn off then on A sub cooling fan FM2 error has occurred Fan operation is verified during device power up Fan operation occurs only during power up or during a print job Turn the device off and then on Verify that nothing is hindering or blocking the fan Verify that the fan is connected to connector J512 on the ECU PCA See Figure 6 9 ECU wiring on page 195 You might have to remove the main cooling fan to see this connection If the message persists replace the fan 57 04 ERROR alternates with To continue turn off then on A main cooling fan F
15. pull the media out of the device For all other trays complete the following procedure 1 Slide the tray out of the device and remove any damaged paper from the tray www partshere com Partshere Troubleshooting 2 Ifthe edge of the paper is visible in the feed area slowly pull the paper down and out of the device If the paper is not visible look in the cartridge door area EA NOTE Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the cartridge door area 3 Before replacing the tray make sure the paper is flat in the tray at all four corners and below the tabs on the guides 4 Open and close the cartridge door to clear the jam message If a jam message persists there is still media in the device Look for media in other locations www partshere com Partshere Troubleshooting Clear jams from the print cartridge area 1 Open the cartridge door and remove the print cartridge VAN CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes 2 Slowly pull the media out of the device Be careful to not tear the media A CAUTION Avoid spilling loose toner Use a dry lint free cloth to clean any toner that might have fallen into the device If loose toner falls into the device it might cause temporary problems with print quality Lo
16. temperature feedback to the ECU The main and sub thermistors monitor the fuser assembly hot roller temperature and provide feedback to regulate the fusing temperature Verify that the seven wire connector is firmly seated in connector J405 on the ECU You might have to remove the main cooling fan to see this connection Verify that the four wire connector at the rear of the device is firmly seated in the fuser assembly Verify that the AC voltage is being provided to the fuser assembly If the message persists replace the fuser assembly 51 XY ERROR alternates with To continue turn off then on A device error has occurred Press Y to continue or press for more information If the message persists after exiting help turn the device off and then on If the message persists contact HP Support 52 00 ERROR A scanner motor error has occurred Scanner motor rotation is verified at the initialization of a print job Verify that the scanner motor connector and the ribbon cable from the ECU are firmly seated on the laser scanner assembly Verify that the scanner motor connector is firmly seated in connector J402 on the ECU You might have to remove the main cooling fan to see this connection Verify that the ribbon cable installed in connector J403 on the ECU is fully seated See Figure 6 9 ECU wiring on page 195 You must remove the ECU in order to verify this connection If the message
17. the correct port If the computer has more than one port make sure that the device is attached to the correct one The device is on a network and is not receiving a signal The device is not receiving power Check cable connections Reinstall the printing software Print a job that you know works Clear any stopped jobs from the print queue If no lights are on check the power cord connections Check the power switch Check the power source The device is malfunctioning Check the control panel display for messages and lights to determine if the device is indicating an error Note any messages and see Control panel messages on page 131 www partshere com Partshere Troubleshooting Troubleshoot media handling problems If media is feeding incorrectly use the information in this section to identify and resolve the problem Multiple pages feed Table 6 3 Causes for multiple pages feeding Cause Solution Too much media particularly envelopes is loaded in tray 1 Remove some of the media and resend the print job The separation rollers and pads in the tray are worn or Replace the rollers and separation pads damaged The media edges are locked together Flex the media stack before loading it into the device Do not fan the media The spring pushing the separation roller or pad is defective Replace the separation pad Pages are wrinkled or folded Table 6 4 Causes for wrinkled or folded pa
18. then on 8X YYYY EIO ERROR The EIO accessory card has encountereda 1 Turn the device off and then on critical error 2 Upgrade the Jetdirect firmware See Upgrade the HP Jetdirect firmware on page 171 3 Try to determine whether the error occurs intermittently while printing or when turning on the device 4 Ifthe error appears while printing www partshere com determine whether it occurs when printing from a specific computer a specific application or a specific file If all other computers applications or files can print without the error then the problem may be only within one print job or computer Make sure the computer Partshere Troubleshooting Control panel message Description Recommended action has the most current printer drivers or use a generic printer driver 5 Ifthe error occurs when the device is first turned on turn off the device disconnect the LAN cable and then turn on the device This process will determine if errors occur from the network connection If errors do not appear when the LAN cable is unplugged it is possible traffic or signal on the network might be causing the error Make sure to try all solutions suggested especially upgrading the Jetdirect firmware 6 Disable the print server For EIO print servers remove the card e For embedded print servers use the SERVICE menu 7 Ifthe problem persists contact HP Support 8X YYYY EMBEDDED JETDIRECT
19. to the location of the RFU file that you downloaded from the Web If the filename is listed select it 6 Click Upload to move the RFU file from the computer hard drive to the HP Web Jetadmin server After the upload is complete the browser window refreshes 7 Select the RFU file from the Printer Firmware Update drop down menu 8 Click Update Firmware HP Web Jetadmin sends the selected RFU file to the device The control panel shows messages that indicate the progress of the upgrade At the end of the upgrade process the control panel shows the Ready message Use MS DOS commands to upgrade the firmware 1 Open a command prompt or an MS DOS window and then type the following copy B lt FILENAME gt lt COMPUTERNAME gt lt SHARENAME gt where lt FILENAME gt is the name of the RFU file including the path lt COMPUTERNAMES is the name of the computer from which the device is being shared and lt SHARENAMES is the device share name For example C gt copy b C P3005FW RFU YOUR_SERVER YOUR_COMPUTER B NOTE Ifthe file name or path includes a space enclose the file name or path in quotation marks For example type C gt copy b C MY DOCUMENTS P3005FW RFU YOUR_SERVER YOUR_COMPUTER 2 Press Enter on the keyboard The control panel shows a message that indicates the progress of the firmware upgrade At the end of the upgrade process the control panel shows the Ready message The message 1 file s copied appe
20. will be lost 2 Ifthe message persists contact HP Support 41 3 UNEXPECTED SIZE IN TRAY alternates with LOAD TRAY X Media is loaded that is longer or shorter in the feed direction than the size configured for the tray 1 Press Y to print from a different tray 2 To print from the current tray load the tray with the size and type indicated Ensure that all trays are configured correctly before printing again See Load input trays on page 19 for more information 41 5 UNEXPECTED TYPE IN TRAY X alternates with The device senses a different media type than what is configured in the tray 1 Press v to print from a different tray 2 To print from the current tray load the tray with the size and type indicated LOAD TRAY X Ensure that all trays are configured correctly before printing again See Load input trays on page 19 for more information 41 X ERROR A device error has occurred 1 Press to continue or press for alternates with To continue press Y more information 2 Ifthe message persists after exiting help turn the device off and then on 3 Ifthe message persists contact HP Support 49 XXXXX ERROR alternates with Power off then on www partshere com A critical firmware error has occurred 1 Turn the device off and then on 2 Try to determine whether the error occurs intermittently while printing or when turning on the device 3 If the
21. In the Device Tools drop down list select Jetdirect Firmware Update again 11 On the HP Jetdirect firmware page the new firmware version is listed under Jetdirect Firmware Available on HP Web Jetadmin Click the Update Firmware Now button to update the Jetdirect firmware www partshere com Partshere Troubleshooting The device selects media from the wrong tray Troubleshoot general printing problems Cause Solution The tray selection in the software program might be incorrect For many software programs the paper tray selection is found on the Page Setup menu within the program Remove any media in other trays to make the device select from the correct tray For Macintosh computers use the HP LaserJet Utility to change the priority of the tray The configured size does not match the size of the media that is loaded in the tray Through the control panel change the configured size to match the size of the media that is loaded in the tray The device does not pull media from a tray Cause Solution The tray is empty Load media in the tray The paper guides are set incorrectly To set the guides correctly see the user guide For the 500 sheet tray make sure that the leading edge of the media stack is even An uneven edge can prevent the lift plate from rising Paper curls when it exits the device Cause Solution The paper curls when it exits to the top output bin O
22. M1 error has occurred Fan operation is verified during device power up Fan operation occurs only during power up or during a print job Turn the device off and then on Verify that nothing is hindering or blocking the fan Verify that the fan is connected to connector J509 on the ECU PCA See Figure 6 9 ECU wiring on page 195 If the message persists replace the fan 59 50 ERROR alternates with To continue turn off then on A main motor M1 error has occurred Motor operation is verified during device power up Turn the device off and then on Verify that nothing is hindering the main motor If necessary remove all paper trays and the print cartridge and then turn on the device and listen for motor operation Verify that the main motor is connected to connector J407 on the ECU See Figure 6 9 ECU wiring on page 195 You might have to remove the main cooling fan to see this connection If the message persists replace the motor 62 NO SYSTEM www partshere com No system was found Turn the device off and then on If the message persists replace the formatter Partshere Troubleshooting Control panel message Description Recommended action 64 ERROR A scan buffer error has occurred 1 Turn the device off and then on For help press 2 Ifthe message persists replace the formatter alternates with To continue turn off then on 68 X PE
23. ON FAILED alternates with Ready www partshere com The device received a PUL file system command that attempted to perform an illogical operation for example to download a file to a nonexistent directory Printing can continue To remove this message from the display press Vv Partshere Troubleshooting Control panel message To clear press Y Description Recommended action If the message reappears a problem might exist in the software program USB STORAGE FILE SYSTEM IS FULL The device received a PUL file system 1 Use HP Web Jetadmin software to command that attempted to store something delete files from the storage device and alternates with on the file system but was unsuccessful then try again because the file system is full Ready 2 To remove this message from the display press V To clear press Y USB STORAGE IS WRITE PROTECTED The file system is protected and no new files 1 To enable writing to the storage device can be written to it use HP Web Jetadmin to turn off write alternates with protection Ready 2 Toremove this message from the display turn the device off and then on To clear press Y USB STORAGE X REMOVED The USB storage accessory was removed 1 Turn the device off while the device was turned on 2 To continue using the USB storage accessory reinstall it 3 Turn the device on USE TRAY X lt TYPE gt lt SIZE gt The device is offering a selection of alternate 1 Us
24. RMANENT STORAGE FULL A non volatile storage device is full Press 1 Press to continue y to clear the message Printing can alternates with continue but unexpected behavior could 2 Turn the device off and then on result To continue press Y 3 Perform an NVRAM initialization See X Description NVRAM initialization on page 160 0 Onboard NVRAM 4 Ifthe message persists replace the formatter 1 Removable disk flash or hard 68 X PERMANENT STORAGE WRITE FAIL A non volatile storage device is full Press 1 Press to continue y to clear the message Printing can alternates with continue but unexpected behavior could 2 Turn the device off and then on result To continue press vw 3 Perform an NVRAM initialization See X Description NVRAM initialization on page 160 0 Onboard NVRAM 4 Ifthe message persists replace the formatter 1 Removable disk 68 X STORAGE ERROR SETTINGS A non volatile storage device is full Press 1 Press Y to continue CHANGED v to clear the message Printing can continue but unexpected behavior could 2 Turn the device off and then on alternates with result 3 Perform an NVRAM initialization See To continue press vw X Description NVRAM initialization on page 160 0 Onboard NVRAM 4 Ifthe message persists replace the formatter 79 XXXX A critical hardware error has occurred 1 Turn the device off and then on alternates with 2 Ifthe message persists contact HP support To continue turn off
25. See Specks See Dropouts page on page 179 page on page 180 on page 180 on page 180 on page 181 AabboCc AdBkI gt G AaBbCc AaBbUc AaBoCc AciBkLi gt a AaBbCc AaBhe amp c AasbCc AcdBDCa AaBbCc AaBkCc AaBboCc a AciBD CO AaBbCc AaBkCc ANBDC c AcdBDCO AaBbCc AaBboCc See Dropouts See Dropouts See Lines See Gray background See Toner smear on page 181 on page 181 on page 181 on page 182 on page 182 AaBbCc AaBbCc AaBbCc AQBb A C nesRCo AaBbCc AaBbCc OBbe A AaBbCc AaBoeS AQBC AaBbCc AaBbCc AaBbCc 8bc AaBbCc AaBbCc AaBbCc A8bc See Loose toner See Repeating See Repeating image See Misformed See Page skew on page 183 defects on page 183 on page 184 characters on page 185 on page 184 www partshere com Partshere Troubleshooting AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Curl or wave See Wrinkles or See Vertical white See Tire tracks See White spots on on page 185 creases on page 186 lines on page 186 on page 187 black on page 187 AaBboCc AaBbCc A See Scattered lines See Blurred print See Random image See Random image on page 188 on page 188 repetition on page 189 repetition on page 189 dark light Light print partial page Aa O Cc Aa Cc Aa Cc Aa gt Cc Aa gt Cc 1 Make sure that the print cartridge is fully installed 2 The toner level in th
26. Set the following menu items e DEST IPv4 Type the IP address from the configuration page e PACKET SIZE 64 e TIMEOUT 1 second e COUNT 4 e PRINT RESULTS YES e EXECUTE YES The ping test starts automatically after the EXECUTE setting is set If the test was successful a page that shows the ping test results will print 6 Print the job from another computer 7 To verify that the device works with a computer connect the device directly to the computer You will have to reinstall the printing software Print a document from a program that has printed correctly in the past If the job prints a problem with the network might exist www partshere com Partshere Troubleshooting Service mode functions Cold reset A cold reset unlocks menus that have been previously locked and sets all control panel menu items including ElO settings back to the factory defaults However it does not clear the values in the SERVICE menu such as the serial number and page counts EA NOTE Before performing a cold reset print a menu map and a configuration page see Use information pages on page 38 Use the information on the configuration page to reset any customer set device configuration values that the cold reset procedure changes 1 Turn the device off 2 Turn the device on When the memory count begins press and hold the v button Continue holding down the v button until all three device control panel lights flash once and the
27. age in solid black repeats farther down the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in e Change the tone darkness of the field that the repeated image appears in e Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page e From the software application rotate the whole page 180 to print the lighter image first e If the defect occurs later in a print job turn the device off for 10 minutes and then turn the device on to restart the print job www partshere com Partshere Troubleshooting Diagrams Device component locations Diagrams are provided below detailing the locations of various device components Main assemblies Figure 6 4 Main assemblies 1 Fuser assembly 2 Engine controller unit ECU assembly 3 Drive assembly 4 Control panel assembly 5 Pickup assembly 6 Cassette tray 2 www partshere com Partshere Troubleshooting Main parts Figure 6 5 Main parts 1 Fuser film 2 Pressure roller 3 Transfer charging roller 4 Tray 1 pick up roller 5 Tray 1 separation pad 6 Tray 2 separation pad 7 Tray 2 pickup roller 8 Memory tag contact www partshere com Partshere Troubleshooting Sensors and switches Figure 6 6 Se
28. ars on the computer screen www partshere com Partshere Troubleshooting Upgrade the HP Jetdirect firmware The HP Jetdirect network interface in the device has firmware that can be upgraded separately from the device firmware This procedure requires that you install HP Web Jetadmin Version 7 0 or later on the computer Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin 1 Open the HP Web Jetadmin program 2 Open the Device Management folder in the drop down list in the Navigation panel Navigate to the Device Lists folder 3 Select the device that you want to update 4 Inthe Device Tools drop down list select Jetdirect Firmware Update 5 Under Jetdirect firmware version the HP Jetdirect model number and current firmware version are listed Make a note of these 6 Goto www hp com go wja_firmware 7 Scroll down to the list of HP Jetdirect model numbers and find the model number you wrote down 8 Look at the current firmware version for the model and see if it is later than the version you wrote down If it is right click on the firmware link and follow the instructions on the Web page to download the new firmware file The file must be saved into the lt drive gt PROGRAM FILES HP WEB JETADMIN DOC PLUGINS HPWJA FIRMWARE WETDIRECT folder on the computer that is running the HP Web Jetadmin software 9 In HP Web Jetadmin return to the main device list and select the device again 10
29. com Partshere Troubleshooting Table 6 1 Common causes of jams continued Cause Solution The device supply items have reached Check the device control panel for messages that prompt you to replace supplies the end of their useful life or print a supplies status page to verify the remaining life of the supplies The print media was not stored correctly Replace the print media The media should be stored in its original packaging and in a controlled environment Typical jam locations The following illustration shows the four locations at which jams can occur Print cartridge area see Clear jams from the print cartridge area on page 153 N Input tray areas see Clear jams from the input tray areas on page 151 3 Output bin areas see Clear jams from the output bin areas on page 154 Duplexer area applies only to models that include a duplexer see Clear jams from the optional duplexer on page 155 A Ex NOTE Find and remove the jammed media by using the instructions that are provided in this section If the location of the jam is not obvious look first in the print cartridge area Be sure to remove all torn pieces of media that remain in the device Loose toner might remain in the device after a jam This should clear after a few sheets have been printed www partshere com Partshere Troubleshooting Jam detection The following illustration shows the pa
30. d remain until you touch OK Some warning messages are clearable If CLEARABLE WARNINGS is set to JOB on the device DEVICE BEHAVIOR menu the next print job clears these messages Error messages Error messages communicate that some action must be performed such as adding paper or clearing ajam Some error messages are auto continuable If AUTO CONTINUE is set on the menus the device will continue normal operation after an auto continuable error message appears for 10 seconds B NOTE Pressing any button during the 10 second auto continuable error message overrides the auto continue feature and the button function takes precedence For example pressing the Stop button pauses printing and offers the option to cancel the print job Critical error messages Critical error messages inform you of a device failure Some of these messages can be cleared by turning the device off and then on These messages are not affected by the AUTO CONTINUE setting If a critical error persists service is required Resolve control panel messages Control panel message Description Recommended action 10 10 00 ERROR The device cannot read or write to the print 1 Verify that a genuine HP print cartridge cartridge e label or the e label is missing is installed in the device from the print cartridge 2 Install another print cartridge 3 Verify that the memory tag PCA is installed in the device 4 Verify that the memory tag connector i
31. des of the paper Cause Solution The device is set for duplexing See the user guide to change the setting or see the online Help Print job contains only one page but the device processes the back side of the page as well the page comes part of the way out and then goes back into the device Cause Solution The device is set for duplexing Even if the print job contains only one page the device also processes the back side See the user guide to change the setting or see the online Help Do not try to pull the page out of the device before duplexing is complete Jamming might result Pages print but are totally blank Cause Solution The sealing tape might still be in the print cartridge Remove the print cartridge and pull out the sealing tape Reinstall the print cartridge The print cartridge might be empty Replace the print cartridge The file might have blank pages Check the file to make sure that it does not contain blank pages The device prints but the text is wrong garbled or incomplete Cause Solution The device cable is loose or defective Disconnect the device cable and reconnect it Try a print job that you know works If possible attach the cable and device to another computer and try a print job that you know works Finally try a new cable www partshere com Partshere Troubleshooting The device prints but the text is wron
32. e W button until all three device control panel lights flash once and then remain on This might take up to 10 seconds Press the button Press the Menu button The display should show SKIP DISK LOAD Press the button until NVRAM INIT is highlighted N m ee Press v The device initializes NVRAM and then continues the power on sequence www partshere com Partshere Troubleshooting Hard disk initialization AN CAUTION A hard disk initialization erases and reformats the device hard disk Perform a hard disk initialization only if an error code on the control panel indicates an EIO disk error Always try initializing the hard disk before replacing it EA NOTE Before performing a hard disk initialization print a menu map and a configuration page see Use information pages on page 38 Use the information on the configuration page to reset any customer set device configuration values that the hard disk initialization procedure changes 1 Turn the device off 2 Turn the device on When the memory count begins press and hold the Menu button Continue holding down the Menu button until all three device control panel lights flash once and then remain on This might take up to 10 seconds 3 Press the button The display should show INITIALIZE DISK 4 Press v The device initializes the hard disk and continues the power on sequence Skip disk load When the power is turned on the device begins the power on sequence By
33. e and W to highlight a different media to use for the print job size or type and then press Y to select the size or type 2 Press to return to the previous size www partshere com or type See Load input trays on page 19 for more information Partshere Troubleshooting Clear jams Occasionally media can become jammed during a print job The following are some of the causes e Trays are loaded incorrectly or overfilled e Tray 2 or tray 3 is removed during a print job e The cartridge door is opened during a print job e The media that is being used does not meet HP specifications e The media that is being used is outside of the supported size range see Media specifications on page 13 Avoid jams Use this table to help avoid specific types of jams Table 6 1 Common causes of jams Cause Solution The print media does not meet Use only media that meets HP specifications See Media specifications HP recommended media storage and on page 13 or the HP print media guide available at www hp com support use specifications jpaperguide for media recommendations A supply item is installed incorrectly Verify that the print cartridge and the fuser are correctly installed which causes repeated jams An input tray is loaded incorrectly Remove any excess media from the input tray Make sure that the stack of media fits below the indicators inside of the tray The print media is skewed
34. e data from the 1 Press v to continue printing computer than fits in available memory alternates with Ey NOTE Data will be lost To continue press Y 2 Reduce the complexity of the print job to avoid this error 3 Adding memory to the device may allow printing of more complex pages 21 PAGE TOO COMPLEX The page compression process is too slow 1 Press W to see step by step for the device Some data may be lost on the information alternates with page 2 To print the job with some data loss press to exit the message and then press VY If data is lost simplify the page content to reduce its complexity To continue press Y 3 To exit press www partshere com Partshere Troubleshooting Control panel message 22 ElIO X BUFFER OVERFLOW alternates with To continue press Y Description For devices with an EIO device only 1 The device EIO card in slot X has overflowed its I O buffer during a busy state Recommended action Press VY to continue printing B NOTE Data will be lost 2 Ifthe message persists contact HP Support 22 EMBEDDED I O BUFFER OVERFLOW The embedded HP Jetdirect print server 1 Press Y to continue printing buffer has overflowed during a busy state B NOTE Data will be lost 2 Ifthe message persists contact HP Support 22 PARALLEL I O BUFFER OVERFLOW The device parallel buffer has overflowed 1 Press Y
35. e print cartridge might be low Replace the print cartridge 3 The media might not meet HP specifications for example the paper is too moist or too rough See Media specifications on page 13 4 The transfer roller might be worn or contaminated Replace the transfer roller see Transfer roller on page 120 www partshere com Partshere Troubleshooting Light print entire page ad ee oe Specks Make sure that the print cartridge is fully installed Make sure that the EconoMode setting is turned off at the control panel and in the printer driver Open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITY submenu and increase the TONER DENSITY setting See the user guide Try using a different type of media The print cartridge might be almost empty Replace the print cartridge The print cartridge might be installed incorrectly Reinstall the print cartridge The transfer roller might be defective or installed incorrectly Verify that the transfer roller is installed correctly If the transfer roller is damaged replace it The power supply might be defective Replace the power supply see High voltage power supply on page 97 AaBbCc AaBbCc AaBbCc Specks might appear on a page after a jam has been cleared 1 2 Print a few more pages to see if the problem corrects itself Clean the inside of the device and run a cleaning page to clean the fuser See Clean the de
36. ed from each tray during the paper path test e 4 10 e 50 e 100 e 500 Test pages Printing test pages helps you determine whether or not the device engine and the formatter are functioning B NOTE Information pages also can be used to solve device issues See Use information pages on page 38 Engine test page To verify that the device engine is functioning print an engine test page 1 Remove the right side cover see Right side cover on page 69 2 Press the engine test page button callout 1 near the formatter www partshere com Partshere Troubleshooting Figure 6 3 Locating the engine test page switch The test page should have a series of horizontal lines The test page prints from the last tray that the device used to print unless the device has been turned off and then turned on again since the most recent print job If the device has been turned off and then on again since the most recent print job then the page will print from tray 2 The device continuously prints test pages as long as the test page switch is depressed The device will not print a test page if it is in Sleep mode EA NOTE A damaged formatter might interfere with the engine test If the engine test page does not print try removing the formatter and performing the engine test again If the engine test is then successful the problem is in the formatter the control panel or the cable that connects them Formatter test page T
37. er on checks to locate the cause of the problem 1 Verify that the device is plugged into an active electrical outlet that delivers the correct voltage 2 Verify that the power switch is in the ON position 3 Make sure that the main fan runs briefly e f the control panel display is blank but the main fan runs briefly after the power is turned on print an engine test page see Engine test page on page 165 to determine whether the problem is with the control panel display the formatter or other components e If the main fan does not run check the ECU connections If necessary replace the ECU See Engine control unit ECU on page 88 4 Remove any HP Jetdirect or other ElO cards and then turn off and turn on the device www partshere com Partshere Troubleshooting Control panel messages Control panel message types Four types of control panel messages can indicate the status of or problems with the device Message type Description Status messages Status messages reflect the current state of the device They inform you of normal device operation and require no interaction to clear them They change as the state of the device changes Whenever the device is ready not busy and has no pending warning messages the status message Ready appears if the device is online Warning messages Warning messages inform you of data and print errors These messages typically alternate with the Ready or status messages an
38. ess v Press the button or the W button until the first digit of the PIN code appears Press v to save that digit Repeat this selection procedure until you have typed the entire eight digit PIN code You can use the button to return to a PIN digit When the last digit is saved the SERVICE submenu appears on the control panel display Use the button or the W button to scroll to the menu item that you want and then press v CLEAR EVENT LOG Select this item to clear reset to zero the internal event log ENGINE CYCLES Select this item to set the total number of pages that have been printed to date Typically this is required only when a new formatter is installed REFURBISH CYCLE COUNT Select this item to reset the device page count after the device engine has been refurbished SERIAL NUMBER Select this item to update the serial number if you replace the formatter SERVICE ID Select this item to specify the date when the device was first used rather than the date when a replacement formatter is installed See Service ID on page 162 COLD RESET PAPER Select this item to reset the default paper size when you replace the formatter or restore factory settings see Cold reset on page 160 When you replace a formatter or restore factory settings in a country region that uses A4 as the standard paper size use this item to reset the default paper size to A4 Letter and A4 are the only cold reset values available This informa
39. file system command to store something on the file system but the file system is full 1 Use HP Web Jetadmin software to delete files from the RAM disk memory and try again 2 To remove this message from the display press v RAM DISK IS WRITE PROTECTED alternates with Ready To clear press V The file system is protected and no new files can be written to it 1 To enable writing to the RAM disk memory use HP Web Jetadmin to turn off write protection 2 To remove this message from the display press Y Receiving upgrade A firmware upgrade is in progress Do not turn the device off until the device returns to Ready Replace supply alternates with For status press Y The print cartridge is out and needs to be replaced Install a new cartridge For more information see Change the print cartridge on page 23 Resend upgrade The firmware upgrade was not successful Attempt the upgrade again RFU LOAD ERROR An error has occurred during a firmware upgrade 1 Reinstall the firmware 2 Ifthe problem persists contact HP Support SIZE MISMATCH IN TRAY XX alternates with Ready The tray is loaded with a media size that is different than the size for which the tray is configured Printing can continue from other trays but not from this one 1 Make sure the media guides are adjusted correctly 2 Inthe PAPER HANDLING menu configure the tray for the correct si
40. ft the metal flap and then remove any media remaining 5 Reinstall the print cartridge and then close the cartridge door 6 To exit press 13 XX YY JAM IN TRAY 2 13 XX YY JAM IN TRAY X alternates with Clear jam then press Y A page is jammed in tray 2 A page is jammed in the tray indicated 1 Verify that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 2 Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media 3 Remove tray 2 clear the jam and then reinstall tray 2 4 Verify that the tray 2 pickup roller and separation pad are installed correctly 5 Verify that solenoid SL2 is firmly seated on ECU connector J504 Verify that SL2 is being energized by removing the cover and observing the solenoid during a feed operation 6 Open and close the cartridge door to clear the error message 1 Verify that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 2 Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media 3 Verify that the tray pickup roller and separation pad are installed correctly 4 Open and close the cartridge door to clear the error message B NOTE To avoid jams with heavier media use tray 1 and the rea
41. g garbled or incomplete Cause Solution The device is on a network or sharing device and is not receiving a clear signal Disconnect the device from the network and use a parallel or USB cable to attach it directly to a computer Print a job that you know works The wrong driver was selected in the software Check the software device selection menu to make sure that the device is selected The software program is malfunctioning Try printing a job from another program The device does not respond when you select Print in the software Cause Solution The device is out of media Add media The device might be in the manual feed mode Change the device from manual feed mode The cable between the computer and the device is not connected correctly Disconnect and reconnect the cable The device cable is defective If possible attach the cable to another computer and print a job that you know works You might also try using a different cable The wrong device was selected in the software The device might have a jam The software for the device is not configured for the printer port Check the software device selection menu to make sure that the correct device is selected Clear any jams paying careful attention to the duplexer area if your model has a duplexer See Clear jams on page 148 Check the software device selection menu to make sure that it is using
42. ia specifications on page 13 2 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 3 Turn over the stack of media in the tray Also try rotating the stack 180 4 Open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITY submenu and change the TONER DENSITY setting See the user guide 5 Open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu open OPTIMIZE and set LINE DETAIL ON Blurred print A 1 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 2 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 3 Turn over the stack of media in the tray Also try rotating the stack 180 4 Do not use paper that already has been run through the device 5 Decrease the toner density Open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITY submenu and change the TONER DENSITY setting See the user guide 6 Open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu open OPTIMIZE and set HIGH TRANSFER ON See the user guide www partshere com Partshere Troubleshooting Random image repetition AQaABbCc AQABbCc If an image that appears at the top of the p
43. ied in the job Sensor PS902 in tray 1 cannot detect paper in the tray Press for help or Press Y to print from another tray See Load input trays on page 19 for more information 1 Verify that paper is loaded in tray 1 2 Verify that the sensor flag in tray 1 is fully functional It should be unhindered and move freely when paper is loaded 3 Verify that the sensor connector is firmly seated in connector J503 on the ECU MANUALLY FEED lt TYPE gt lt SIZE gt alternates with For help press Tray 1 is empty and no other tray is available Load media into tray 1 and press V to continue or Press for help or See Load input trays on page 19 for more information MANUALLY FEED lt TYPE gt lt SIZE gt alternates with To continue press Y www partshere com Media is in tray 1 but the print job requires a specific type and size that is not currently available Press V to print from the tray or Press for help or See Load input trays on page 19 for more information Partshere Troubleshooting Control panel message MANUALLY FEED lt TYPE gt lt SIZE gt alternates with To use another tray press Y Description No media is in tray 1 and a print job requires a specific type and size that is available in another tray Recommended action Press V to print from another tray See Load input trays on page 19 for more information or Pre
44. irmware Datecode entry in the Printer Information section The firmware datecode has this format YYYYMMDD XX XXX xX The first string of numbers is the date where YYYY represents the year MM represents the month and DD represents the date For example a firmware datecode of that begins with 20040225 represents February 25 2004 Download the new firmware from the HP Web site To find the most recent firmware upgrade go to www hp com go LJP3005_ software This page provides instructions for downloading the new firmware version Transfer the new firmware to the device Use one of the following methods to update the firmware Use FTP to upgrade the firmware on a network connection 1 Take note of the IP address on the HP Jetdirect page The HP Jetdirect page is the second page that prints when you print the configuration page EA NOTE Before upgrading the firmware make sure that the device is not in Sleep mode Also make sure that any error messages are cleared from the control panel display 2 Open an MS DOS command prompt on your computer 3 Type ftp lt TCP IP ADDRESS gt For example if the TCP IP address is 192 168 0 90 type ftp 192 16 8 0 90 4 Press Enter on the keyboard 5 When prompted for the user name press Enter 6 When prompted for the password press Enter 7 Type bin at the command prompt 8 Press Enter The message 200 Types set to I Using binary mode to transfer files appears in the com
45. lace the affected roller The registration assembly is defective Replace the registration assembly see Registration assembly on page 121 Media is loaded incorrectly Verify that the media is loaded correctly and that all adjustments have been made Verify that the guides in the tray are not too tight or too loose against the stack A www partshere com Partshere Troubleshooting Troubleshoot print quality problems This section helps you define print quality problems and what to do to correct them Often print quality problems can be handled easily by making sure that the device is correctly maintained using print media that meets HP specifications or running a cleaning page Print quality checklist General print quality problems can be solved by following the checklist below EA Check the printer driver to make sure that you are using the best available print quality option see the user guide Try printing with one of the alternative printer drivers The most recent printer drivers area available for download from www hp com go LJP3005_ software Clean the inside of the device see Clean the device on page 36 Check the paper type and quality see Media specifications on page 13 Check to make sure that EconoMode is off in the software Troubleshoot general printing problems see Troubleshoot general printing problems on page 172 Install a new HP print cartridge and then check the print quali
46. mand window 9 Typeput lt filename gt where lt filename gt is the name of the RFU file that was downloaded from the Web including the path For example type put C LJ P3005FW RFU and then press Enter www partshere com Partshere Troubleshooting EZ NOTE Ifthe file name or path includes a space enclose the file name or path in quotation marks For example type put C MY DOCUMENTS LUJ P3005FW RFU The following series of messages appears in the command window 200 PORT command successful 150 Opening BINARY mode data connection 226 Ready 226 Processing Job 226 Transfer complete Then a message that contains the transfer speed information appears 10 The download process begins and the firmware is updated on the device This can take approximately five minutes Let the process finish without further interaction with the device or computer EA NOTE The device automatically turns off and then on again after processing the upgrade 11 At the command prompt type bye to exit the FTP command 12 At the command prompt type exit to return to the Windows interface EA NOTE The device can receive an RFU file update as long as it is in a ready state The elapsed time for an update depends on the I O transfer time as well as the time that it takes for the device to reinitialize The I O transfer time depends on a number of things including the speed of the host computer that is sending the update If the re
47. mote firmware update process is interrupted before the firmware is downloaded while Receiving Upgrade appears on the control panel display the firmware file must be sent again If power is lost during the flash DIMM update while the Performing Upgrade message appears on the control panel display the update is interrupted and the message Resend Upgrade appears in English only on the control panel display In this case you must send the upgrade by using the parallel port Finally any jobs that are ahead of the RFU job in the queue are completed before the update is processed Use HP Web Jetadmin to upgrade the firmware This procedure requires that you install HP Web Jetadmin Version 7 0 or later on the computer 1 Start HP Web Jetadmin 2 Open the Device Management folder in the drop down list in the Navigation panel Navigate to the Device Lists folder 3 Expand the Device Lists folder and select All Devices Locate the device in the list and then click to select it If you need to upgrade the firmware for multiple devices select all of them by pressing the Ctrl key as you click the name of each device 4 Locate the drop down box for Device Tools in the upper right corner of the window Select Update Printer Firmware from the action list www partshere com Partshere Troubleshooting 5 If the name of the RFU file is not listed in the All Available Images box click Browse in the Upload New Firmware Image dialog box and navigate
48. n press w 4 Select PROCESS CLEANING PAGE and then press Y DATA RECEIVED alternates with Ready The device received data and is waiting fora form feed When the device receives another file the message disappears The device is paused If the device is waiting for a form feed press VY to continue If the device is paused press Stop to continue GENUINE HP SUPPLIES DESIGNED FOR lt PROD gt alternates with Ready Incorrect This genuine HP supply was not designed for this device and is not supported The device can print with this supply but print quality might be affected The PIN number is incorrect Replace this supply with a genuine HP supply that is designed for this device Contact the network administrator INFLATE FAILURE An error has occurred during a firmware upgrade 1 Reinstall the firmware 2 Ifthe problem persists contact HP Support INSERT OR CLOSE TRAY XX A tray is open and the device is trying to print Close the tray indicated so that printing can from another tray continue INSTALL BLACK CARTRIDGE The device detects the print cartridge by 1 Verify that a print cartridge is installed in www partshere com detecting a voltage differential within the cartridge The photo conductive drum connected to the high voltage power supply provides the reference with which to measure the differential the device 2 Verify that the drum ground connector on
49. n remain on This might take up to 10 seconds 3 After the message SELECT LANGUAGE appears on the display press the A button or the W button until COLD RESET is highlighted 4 Press v The device performs a cold reset and then continues its power on sequence 5 Check all I O settings and reset any customer set device configuration values NVRAM initialization A CAUTION Initializing the NVRAM resets the serial number the event log the page counts and the EIO card initializing the NVRAM resets SERVICE menu values to factory defaults Use the service menu to restore the serial number and page counts Also reconfigure any computers that print to this device so that the computers can recognize the device Initialize the NVRAM only when absolutely necessary In most situations use a cold reset rather than a NVRAM initialization to reset device settings this will retain the values in the SERVICE menu EA NOTE Before performing a NVRAM initialization print a menu map and a configuration page see Use information pages on page 38 Use the information on the configuration page to reset any customer set device configuration values that the NVRAM initialization procedure changes Take special note of thetotal page count maintenance count and the serial number 1 Remove any installed accessories 2 Turn the device off 3 Turn the device on When the memory count begins press and hold the W button Continue holding down th
50. nected If the node name reads NPIxxxxxx where xxxxxx the last six digits of the EIO LAN address the EIO card has not been configured for a Novell server This could indicate that the card is operating under protocol other than Novell Check with the network administrator to determine what node name might be appropriate Network printing problems 1 Verify that the network cable is securely connected to the device and to the network 2 Verify that the Jetdirect LED on the formatter is lit www partshere com Partshere Troubleshooting 3 Print a configuration page to verify that the I O card is ready see Use information pages on page 38 An HP Jetdirect configuration page also will print 4 On the HP Jetdirect configuration page confirm the following settings Under HP Jetdirect Configuration the status us I O Card Ready The status is Ready An IP address is listed The configuration method Config by is listed correctly See the network administrator if you are not sure which method is correct The domain name is listed correctly 5 Perform a ping test to verify that the device is communicating with other devices on the network a b Press Menu Use W to select CONFIGURE DEVICE and the press v Use to select I O and the press v Use W to select EMBEDDED JETDIRECT MENU and the press v Use W to select DIAGNOSTICS and the press v Use W to select PING TEST and the press v
51. nsors and switches Delivery sensor SR2 Output bin full sensor PS4 Face up cover sensor PS1 Power switch SW101 on ECU PCA Door switch SW501 Engine test print button SW401 on test print switch PCA Tray 1 media present sensor PS902 on tray 1 sensor PCA Media width sensor PS903 on page width sensor PCA Top of page sensor PS901 on top of page sensor PCA 10 Duplex sensor PS502 on high voltage power supply PCA www partshere com Partshere Troubleshooting Motors fans and solenoids me PSN a Figure 6 7 Motors fans and solenoids 1 Fuser motor M2 2 Main motor M1 3 Tray 1 pickup solenoid SL1 4 Main fan FM1 5 Tray 2 pickup solenoid SL2 6 Sub fan FM2 www partshere com Partshere Troubleshooting PCAs Figure 6 8 PCAs 1 ECU 2 Tray 1 sensor PCA PS902 3 Paper width sensor PCA PS903 4 Top of page sensor PCA PS901 5 High voltage PCA Wiring diagrams The following figures show device wiring and circuitry layout www partshere com Partshere Troubleshooting Figure 6 9 ECU wiring M1 main motor J407 f 4 A Of COR NEO A On A FM2 sub fan motor J512 Memory tag reader J510 Laser scanner motor J402 Thermistors rear output bin sensor delivery sensor J405 SL1 tray 1 pickup solenoid J508
52. nt voltages that cause permanent damage to the formatter This circumstance is not covered by the Hewlett Packard product warranty Computer direct connect parallel test After the device is installed verify communications by bypassing the Windows driver between the device and the IBM compatible computer Type the following information at the MS DOS prompt C DIR gt LPT1 Enter for printing to parallel port 1 The device should print a directory listing of the C directory You might need to press v on the control panel to print the data that is in the buffer EIO troubleshooting If the device contains an optional HP Jetdirect print server and you cannot communicate with the device over the network verify that the print server is operating Print a configuration page see Use information pages on page 38 If the Jetdirect card does not appear under Installed personalities and options on the configuration page reseat or replace the Jetdirect EIO card See the troubleshooting section of the HP Jetdirect Print Server Software Administrators Guide When the HP Jetdirect print server is installed correctly print a Jetdirect page this page automatically prints when a Jetdirect print server is installed and a configuration page is printed See Use information pages on page 38 The Jetdirect page contains valuable network related information about the device The following illustration shows the contents of the Jetdirect page
53. o verify that the formatter is functioning print a configuration page See Use information pages on page 38 www partshere com Partshere Troubleshooting Image defect ruler Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems Place the ruler next to the first occurrence of the defect on the page Find the distance between identical defects and use the figure below to identify the component that is causing the defect Omm gt PRIMARY CHARGING ROLLER 38mm TRANSFER ROLLER 43 6mm DEVELOPER 47mm PRESSURE ROLLER 62mm FUSER 76mm OPTICAL PHOTO CONDUCTOR 96mm _ __ EA NOTE When printing this defect ruler verify that any scaling options in the printer driver are disabled www partshere com Partshere Troubleshooting Upgrade the firmware The device has remote firmware update RFU capability Use the information in this section to upgrade the device firmware The overall process involves the following steps 1 Determine the current level of firmware that is installed on the device 2 Goto the HP Web site and find out whether a firmware update is available If an update is available download the latest firmware to your computer 3 Transfer the new firmware from your computer to the device Determine the current firmware version 1 Print a configuration page See Use information pages on page 38 2 Locate the F
54. ol unit ECU on page 88 If the image defect persists replace the formatter See Formatter on page 80 www partshere com Partshere Troubleshooting Tire tracks AaBbCc AaBbCc AaBbC AaBbCc z Aa BDC MRN Qua This defect typically occurs when the print cartridge has far exceeded its rated life For example if you are printing a very large quantity of pages with very little toner coverage 1 Perform a half self test functional check If the drum is damaged replace the print cartridge 2 Run a cleaning page If the image defect persists replace the fuser See Fuser on page 83 3 Ifthe image defect persists check the device for other sources of contamination or damage in the paper path and clean or replace parts as necessary EA NOTE This type of image defect might also be a repetitive defect See Repeating defects on page 183 White spots on black 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 3 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 4 Replace the print cartridge www partshere com Partshere Troubleshooting Scattered lines 1 Make sure that the type and quality of the media that you are using meet HP specifications See Med
55. onal go to step 2 2 Does Ready appear on the control panel display If an error message appears see Control Control panel Yes 4 No gt panel messages on page 131 messages After the errors have been corrected go to step 3 3 Open the INFORMATION menu and print the If accessories that are installed are not listed Information pages configuration pages Are all of the accessories are installed Yes 4 No gt on the configuration pages remove the accessory and reinstall it After evaluating the configuration pages go to step 4 4 Image quality Does the print quality meet customer requirements Yes 4 No gt Compare images with the sample defects in Troubleshoot print quality problems on page 177 When the print quality is acceptable go to step 5 5 Interface Can the customer print successfully from the host computer Yes This is the end of the basic troubleshooting process No gt Verify that all I O cables are connected correctly and that a valid IP address is listed on the Jetdirect configuration page If error messages appear on the control panel display see Control panel messages on page 131 When the customer can print from the host computer this is the end of the basic troubleshooting process Power on checks Turn on the power If the control panel display remains blank or if it displays random patterns or asterisks perform the pow
56. orrects itself 2 Clean the inside of the device and run a cleaning page to clean the fuser See Clean the device on page 36 3 Replace the print cartridge www partshere com Partshere Troubleshooting Gray background AaBbCc AQBboCc AaBbCc AaBbCc AaBbCc Do not use media that has already been run through the device Try using a different type of media Print a few more pages to see if the problem corrects itself Turn over the stack of media in the tray Also try rotating the stack 180 Oe ee Os Open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu increase the TONER DENSITY setting See the user guide 6 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 7 Replace the print cartridge 8 The power supply might be defective Replace the power supply see High voltage power supply on page 97 Toner smear AaBbCc AaBhCc AaBkhCc AaBkhCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Try using a different type of media 3 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 4 Clean the inside of the device and run a cleaning page to clean the fuser See Clean the device on page 36 5 Replace the print cartridge 6 The fuser might be defective Replace the f
57. ose toner should clear from the paper path after a few pages are printed If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 3 Replace the print cartridge and then close the cartridge door If a jam message persists there is still media in the device Look for media in other locations www partshere com Partshere Troubleshooting Clear jams from the output bin areas EA NOTE If media is jammed in the top output area but most of the media is still inside the device it is best to remove it through the rear door 1 Open the rear door The rear output bin might be hard to open If necessary pull hard to open it Let the rear door drop completely open 2 Grasp both sides of the media and slowly pull the media out of the device There might be loose toner on the media Be careful not to spill it on yourself or into the device B NOTE If media is difficult to remove try opening the cartridge door and removing the print cartridge to release pressure on the media www partshere com Partshere Troubleshooting Close the rear door The clips automatically return to their original positions when the rear door is closed 4 Open and close the cartridge door to clear the jam message If a jam message persists there is still media in the device Look for media in other locations Clear jams from the optional duplexer 1
58. ot working correctly Printing can continue but you are prompted to set the date and time each time you turn the device on Contact HP Support 13 00 02 JAM IN TRAY 1 13 01 00 JAM IN TRAY 1 alternates with Clear jam then press Y Paper is fed from tray 2 to the device by the tray 2 pick up roller When energized solenoid SL2 releases a clutch and then the pick up roller rotates to pick up the paper and advance it into the paper path The paper did not reach the top of page sensor within the specified period of time The tray 1 feed roller moves paper into the paper path When solenoid SL1 is energized a clutch mechanism allows the paper stack in tray 1 to lift and then allows the feed roller to rotate one time to move the paper into the paper path Verify that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media Verify that the tray 2 pickup roller and separation pad are installed correctly Verify that solenoid SL2 is being energized If you cannot hear it during a print job remove tray 2 override the paper presence sensor flag start a print job and then see if the pick up roller is rotating Verify that solenoid SL2 is firmly seated in connector J504 on the ECU Verify that the type and quality
59. pen the rear output bin to allow the paper to exit in a straight path through the device Turn over the paper that you are printing on Reduce the fusing temperature to reduce the curling See the user guide Print job is extremely slow Cause Solution The job might be very complex The maximum speed of the device cannot be exceeded even when more memory is added Printing speeds might be automatically reduced when printing on custom sized media Note Slower speeds are expected when printing on narrow paper when printing from tray 1 or when using the HIGH 2 fuser mode Reduce the complexity of the page or try adjusting the print quality settings If this problem occurs frequently add memory to the device www partshere com Partshere Troubleshooting Print job is extremely slow Cause Solution You are printing a PDF or PostScript PS file but are using a PCL printer driver Try using the PS printer driver rather than the PCL printer driver You can usually do this from a software program In the printer driver Type is is set to card stock heavy rough or bond paper In the printer driver set the type to plain paper see the user guide Note If you change the setting to plain paper the print job will print faster However if you are using heavy media for best results leave the printer driver set to heavy even though printing might be slower Print job prints on both si
60. per at the paper path entrance Cause Solution The feed rollers or registration rollers are dirty or defective Replace the affected rollers The paper path contains foreign substances or dirt Remove any foreign substances or dirt from the paper path The cartridge shutter open close mechanism is damaged The shutter in the print cartridge should open as you insert the cartridge If a shutter does not open replace the print cartridge This can cause jams in which the media is crumpled into an accordion fold under the print cartridge The registration assembly is defective If the registration arm is dirty clean it If the arm is scarred or worn replace the registration assembly see Registration assembly on page 121 Table 6 5 Causes for wrinkled or folded paper at the paper path exit Cause Solution The fuser inlet guide is dirty Replace the fuser see Fuser on page 83 The fuser pressure roller is dirty or damaged Run several cleaning pages through the device If the problem persists replace the fuser see Fuser on page 83 Pages are skewed Table 6 6 Causes for skewed pages Cause Solution Paper dust or dirt has accumulated on the tray feed roller or Clean or replace the rollers separation roller www partshere com Partshere Troubleshooting Table 6 6 Causes for skewed pages continued Cause Solution The tray feed roller and separation roller are worn irregularly Rep
61. per detection sensors in the device that determine when a jam has occurred y O f L 9 BO Ts Yy prasl gt E l OO Figure 6 1 Jam detection sensors 1 Output bin full sensor PS4 2 Delivery sensor SR2 3 Top of page sensor PS901 4 Paper width sensor PS903 5 Duplex sensor PS502 The device determines if a jam has occurred by determining whether paper is present at the sensor or not at a specified time in the printing process The printing process timing is stored in the device memory If the device determines that a jam has occurred it stops the printing operation and produces a control panel error message The table below describes the two different types of jams www partshere com Partshere Troubleshooting Jam type Description Residual jam The device determines that a residual paper jam has occurred if any of the following sensors detects paper when starting the initialization at power up or when a door is closed e Top of page sensor PS901 e Delivery sensor SR2 e Paper width sensor PS903 e Duplex sensor PS502 Delivery delay jam The device determines that a delivery delay jam has occurred if the paper full sensor PS4 does not detect the leading edge of paper within a specified amount of time after the top of page sensor PS901 has detected the leading edge of paper Clear jams from the input tray areas Ey NOTE Toremove media from the tray 1 area slowly
62. r a personality that did not exist in the device Change the size setting for the tray 1 Press Y to continue 2 Try a different driver Partshere Troubleshooting Control panel message alternates with To continue press Y Cleaning Description The job is cancelled and no pages are printed The device is processing the cleaning page Recommended action No action necessary CLOSE TOP COVER Door switch SW501 is signalling that the cartridge door is open If the cartridge door is open the main motor will not rotate during device power up The wires for switch SW501 are hard wired to the ECU Verify that the wires from the ECU are installed on the correct terminals of switch SW501 CLOSE TOP COVER AND FRONT DOOR Door switch SW501 is signalling that the cartridge door is open If the cartridge door is open the main motor will not rotate during device power up The wires for switch SW501 are hard wired to the ECU Verify that the wires from the ECU are installed on the correct terminals of switch SW501 CODE CRC ERROR An error has occurred during a firmware upgrade 1 Reinstall the firmware 2 Ifthe problem persists contact HP Support Creating CLEANING PAGE The device is generating a cleaning page The device returns to the Ready state after the cleaning page is printed 1 Load the cleaning page into tray 1 2 Press Menu 3 Select PRINT QUALITY and the
63. r output bin 13 XX YY JAM INSIDE DUPLEXER alternates with For help press A jam has occurred inside the duplexer 1 Press W to see step by step information 2 Remove the duplexer from the rear of the device 3 Look inside the device duplex area and remove any media 4 Remove any media from the duplexer www partshere com Partshere Troubleshooting Control panel message Description Recommended action 5 Reinstall the duplexer 6 Open and close the cartridge door to clear the error message 13 XX YY JAM INSIDE REAR DOOR A jam has occurred in the duplex reversing 1 Press W to see step by step area information alternates with 2 Open the rear door and then remove all Clear jam then press Y media found 3 Close the rear door 4 Open and close the cartridge door to clear the error message 13 XX YY JAM INSIDE TOP COVER A jam has occurred in the registration 1 Press the W to see step by step assembly area information alternates with 2 Open the cartridge door and then Remove print cartridge remove the print cartridge 3 Remove all media found 4 Liftthe metal flap and then remove any media remaining 5 Reinstall the print cartridge and then close the cartridge door 6 Ifthe message persists verify that the flat ribbon cable at the bottom of the ECU is connected correctly 7 To exit press 20 INSUFFICIENT MEMORY The device has received mor
64. rtridge A jam has occurred inside the front door Verify that nothing is obstructing paper movement within the paper path Verify that the face up tray sensor PS1 is functioning properly Verify that connection J505 is firmly seated on the ECU Open and close the cartridge door to clear the error message 13 65 00 JAM INSIDE REAR DOOR alternates with For help press A jam has occurred in the rear door area Verify that nothing is obstructing paper movement within the paper path Verify that the sensor connections on the rear of the fuser assembly are seated correctly Verify that connection J405 is firmly seated on the ECU Open and close the cartridge door to clear the error message 13 67 00 JAM INSIDE REAR DOOR alternates with For help press A jam has occurred in the rear door area Verify that nothing is obstructing paper movement within the paper path Verify that high voltage power supply flat ribbon cable connection J404 is firmly seated on the ECU Open and close the cartridge door to clear the error message 13 XX YY FUSER JAM INSIDE TOP COVER alternates with For help press www partshere com A jam has occurred in the fuser area Press W to see step by step information Open the cartridge door and then remove the print cartridge Partshere Troubleshooting Control panel message Description Recommended action 3 Remove all media found 4 Li
65. s firmly seated in connector J510 on the ECU You might have to remove the main cooling fan to see this connection 10 32 00 Unauthorized Supply A supply has been installed that does not If you believe you purchased a genuine HP pass the authentication test for genuine HP supply visit us at www hp com go supplies anticounterfeit Any repair required as a result of using non HP supplies or unauthorized supplies are not covered under warranty HP cannot ensure the accuracy or the availability of certain features To continue printing touch OK www partshere com Partshere Troubleshooting Control panel message Description Recommended action 10 XX YY SUPPLY MEMORY ERROR For help press The device cannot read or write to the print cartridge memory tag or the memory tag is missing 1 2 9 Open the cartridge door Remove the print cartridge and then reinstall it Close the cartridge door Turn the device off and then on Verify that a genuine HP print cartridge is installed in the device Install another print cartridge Verify that the memory tag PCA is installed in the device Verify that the memory tag connector is firmly seated in connector J510 on the ECU You might have to remove the main cooling fan to see this connection If the error persists contact HP Support 11 XX INTERNAL CLOCK ERROR alternates with To continue press Y The device internal clock is n
66. s still under warranty Use the following procedure to convert the service ID into the installation date 1 Add 1990 to YY to determine the actual year that the device was installed 2 Divide DDD by 30 and add 1 to the remainder The total is the month 3 The remainder from the calculation in step 2 is the day of the month Using the Service ID 12287 as an example the date conversion is as follows e 12 1990 2002 so the year is 2002 e 287 divided by 30 9 with a remainder of 17 Add 1 to 9 to get 10 so the month is October e The remainder from the above calculation is 17 so that is the day of the month e The complete date is 17 October 2002 A six day grace period is built into the date system www partshere com Partshere Troubleshooting Troubleshooting tools Control panel menus Press Menu to open the control panel menus Use the button or the W button to scroll through the menus that appear Press v to select the appropriate option The high level menus appear in the following order Main menus SHOW ME HOW RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Diagnostics menu Administrators can use this menu to isolate parts and to troubleshoot jam and print quality issues The following section lists the settings and their possible values in the DIAGNOSTICS menu The default value for each setting is the one that has an asterisk next to it Table 6 2 Diagnostics
67. ss for help MANUALLY FEED OUTPUT STACK alternates with Then press VY to print second sides The first side of a manual two sided print job has been printed and the device is paused until for the output stack is reinserted Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the two sided print job Press W to continue MEM TEST FAILURE REPLACE DIMM 1 The memory DIMM has failed Install a supported memory DIMM See Install memory on page 26 NON HP SUPPLY IN USE alternates with Ready The device has detected that a non HP supply is currently installed but Y7 was pressed to override the message If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty NON HP SUPPLY INSTALLED alternates with For help press A new non HP supply has been installed This message appears until an HP supply is installed or you press Vv If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press V PAPER PATH JAM FRONT DOOR alternates with For help press A page is jammed in the paper path Open the front door and remove any jammed media Paused al
68. ternates with To return to Ready press the STOP key The device has paused Press Stop to resume printing Performing upgrade A firmware upgrade is in process No action necessary Do not turn off the device PRINTING STOPPED To continue press VW PROCESSING DUPLEX JOB alternates with Do not grab paper until job completes This message appears when a Print Stop test runs and the time expires During duplex printing the paper emerges for a short time before it is pulled back into the device Press Y to continue printing Do not pick up pages until they come to rest in the output bin RAM DISK DEVICE FAILURE alternates with Ready To clear press Y www partshere com The RAM disk has failed Printing can continue for jobs that do not require the RAM disk To remove this message from the display press Vv Partshere Troubleshooting Control panel message RAM DISK FILE OPERATION FAILED alternates with Ready To clear press Y Description The device received a PUL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory Recommended action Printing can continue To remove this message from the display press V If the message reappears there might be a problem with the software program RAM DISK FILE SYSTEM IS FULL alternates with Ready To clear press Y The device received a PUL
69. the PRINT QUALITY submenu select FUSER MODES and then select the paper type that you are using Change the setting to LOW which helps reduce the heat in the fusing process You must also set the type of media for the tray that you are using See the user guide www partshere com Partshere Troubleshooting Wrinkles or creases 6 AQBbCc Print a few more pages to see if the problem corrects itself Make sure that the environmental specifications for the device are being met See Operating environment on page 246 Turn over the stack of media in the tray Also try rotating the stack 180 Make sure that media is loaded correctly and all adjustments have been made See the user guide Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 If envelopes are creasing try storing envelopes so that they lie flat Vertical white lines Print a few more pages to see if the problem corrects itself Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 Replace the print cartridge The fuser might be defective Replace the fuser See Fuser on page 83 If the image defect persists the mirror in the laser scanner might be dirty Replace the laser scanner see Laser scanner on page 86 If the image defect persists replace the ECU See Engine contr
70. the high voltage power supply is correctly seated on the mechanical connector 3 Verify that the cartridge mechanism functions correctly When the cartridge is removed from the device the Partshere Troubleshooting Control panel message Description Recommended action mechanism swings outward away from the chassis When the cartridge is inserted into the device the mechanism closes toward the chassis Install supply alternates with For status press Y The print cartridge is missing Install the missing cartridge For more information see Change the print cartridge on page 23 INSUFFICIENT MEMORY TO LOAD FONTS DATA This message alternates with the name of the storage device The storage device does not have enough memory to load the fonts or other data Press Y to continue printing without using the data To solve the problem increase the amount of memory for the device Press for more information LOAD TRAY X lt TYPE gt lt SIZE gt alternates with For help press Tray X is either empty or configured for a type and size other than that specified in the job No other tray is available Press for help or See Load input trays on page 19 for more information LOAD TRAY X lt TYPE gt lt SIZE gt alternates with To use another tray press Y LOAD TRAY 1 PLAIN PAPER Tray X is either empty or configured for a type and size other than that specif
71. tion appears on the configuration page see Use information pages on page 38 which eliminates the need for customers to keep paper receipts for proof of the warranty Because the device does not have an internal clock the availability of the service ID date depends on the device being connected to a source that can provide the date in this case a time server on the same network as the device When the device is not connected to a date source the service ID is not available and 00000 appears on the configuration page Restoring the service ID If you replace the formatter the date is lost Use this menu item to reset the value to the date that the device was first used The date format is YYDDD Use the following procedure to calculate the date 1 To calculate YY subtract 1990 from the calendar year For instance if the device was first used in 2002 calculate YY as follows 2002 1990 12 YY 12 To calculate DDD use the following formula 30 calendar month 1 calendar day DDD If the calendar day is 31 use 30 instead For instance if the printer was first used on October 17 calculate DDD as follows a Subtract 1 from 10 October is the tenth month of the year 10 1 9 b Multiply 9 by 30 9 x 30 270 c Add 17 to 270 270 17 287 DDD 287 www partshere com Partshere Troubleshooting Convert the service ID to an actual date You can use the device service ID number to determine whether the device i
72. to continue printing during a busy state eee B NOTE Data will be lost To continue press Y 2 Ifthe message persists after exiting Help contact HP Support 22 SERIAL I O BUFFER OVERFLOW The device serial buffer has overflowed 1 Press Y to continue printing during a busy state altemateswith B NOTE Data will be lost To continue press 2 Ifthe message persists contact HP Support 22 USB I O BUFFER OVERFLOW The device s USB buffer has overflowed 1 Press Y to continue printing during a busy state atematas with B NOTE Data will be lost To continue press 2 Ifthe message persists contact HP Support 40 BAD SERIAL TRANSMISSION A serial data error parity framing or line 1 Press Y to continue printing overrun has occurred while the device was alternates with receiving data B NOTE Data will be lost To continue press 2 Ifthe message persists contact HP Support 40 EIO X BAD TRANSMISSION alternates with To continue press www partshere com A connection with the card in the EIO slothas 1 broken Press VY to continue printing B NOTE Data will be lost If the message persists contact HP Support Partshere Troubleshooting Control panel message 40 EMBEDDED I O BAD TRANSMISSION alternates with To continue press vw Description The connection with the HP Jetdirect embedded print server has broken Recommended action 1 Press Y to continue printing B NOTE Data
73. ty again See the instructions provided with the print cartridge NOTE Ifthe page is totally blank all white check to make sure that the sealing tape is removed from the print cartridge and ensure that the print cartridge is installed correctly Newer devices have been optimized to print characters more accurately This might result in characters that look lighter or thinner than you are used to from your older device If the page is printing images darker than those from an older device and you want the images to match the older device make these changes in your printer driver on the Finishing tab select Print Quality select Custom click Details and select the check box for Print Images Lighter www partshere com Partshere Troubleshooting Image defect examples Use the examples in this image defect table to determine which print quality problem you are experiencing and then see the corresponding reference pages to troubleshoot the problem These examples identify the most common print quality problems EA NOTE The examples below depict letter size paper that has passed through the device short edge first Aa Ce AaBbCc AaBo Aa gt Cc AaBbCc AaBbCc Aa gt Cc AQBOCE AaBbCc Aa gt Cc AQBbCC AaBbCc Aa gt Cc AGBbCe AaBbCc See Light print partial See Light print entire See Specks
74. user see Fuser on page 83 7 The ECU might be defective Replace the ECU see Engine control unit ECU on page 88 Also see Loose toner on page 183 www partshere com Partshere Troubleshooting Loose toner AaBboCc Fie A AaBbCc AaBboCc Loose toner in this context is defined as toner that can be rubbed off the page 1 If paper is heavy or rough open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu select FUSER MODES and then select the paper type that you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper You must also set the type of media for the tray that you are using See the user guide If you have observed a rougher texture on one side of your paper try printing on the smoother side Make sure that the environmental specifications for the device are being met See Operating environment on page 246 Make sure that type and quality of the media that you are using meet HP specifications See Media specifications on page 13 The fuser might be defective Replace the fuser see Fuser on page 83 The ECU might be defective Replace the ECU see Engine control unit ECU on page 88 Repeating defects AaBbCc AaBbCc AaBoCc AaBbCc AaBbCc Print a few more pages to see if the problem corrects itself Clean the inside of the device and run a cleaning page to
75. vice on page 36 Try using a different type of media Check the print cartridge for leaks If the print cartridge is leaking replace it The fuser might be defective Replace the fuser see Fuser on page 83 www partshere com Partshere Troubleshooting Dropouts 1 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 2 Ifthe paper is rough and the toner easily rubs off open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITYsubmenu select FUSER MODES and then select the paper type that you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper See the user guide 3 Try using a smoother paper 4 The print cartridge might be defective Replace the print cartridge 5 Fuser rollers might be dirty Run a cleaning page several pages might be required if the fuser is very dirty If the image defect persists replace the fuser see Fuser on page 83 6 The transfer roller might be damaged dirty or worn Try cleaning the transfer roller by using a dry lint free cloth If the image defect persists replace the transfer roller 7 The power supply might be defective Replace the power supply see High voltage power supply on page 97 Lines Ac Bh AciBkx gt Acd BDC AciBhZ Ac BZ 1 Print a few more pages to see if the problem c
76. ze Sleep mode on The device is in Sleep mode Any button press or the receipt of data clears Sleep mode No action necessary The device automatically exits Sleep mode STANDARD TOP BIN FULL alternates with Remove all paper from bin The output bin full sensor PS4 is signalling that the bin is full 1 Empty the output bin Printing resumes automatically 2 If the problem persists verify that the connector at sensor PS4 is fully seated The other end of the wiring is hard wired to the ECU Tray X lt TYPE gt lt SIZE gt alternates with To change size or type press Y www partshere com The device is reporting the current configuration of tray X No action necessary Press to clear the message Press Y to change the type or size Partshere Troubleshooting Control panel message Description Recommended action See Load input trays on page 19 for more information TRAY XX EMPTY lt TYPE gt lt SIZE gt alternates with Ready The tray is empty but the current print job does not require this tray Fill the tray The message indicates the type and size of media for which the tray is currently configured TRAY XX OPEN For help press alternates with Ready The tray is open but printing can continue Close the tray TRAY XX OPEN OR EMPTY alternates with Ready The tray is open or empty but the current print job does not require this tray

HP LaserJet P3005 Series Printers Service Manual - DESY

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