Mobility Manager IP Installation and Service Manual
Contents
1. Without DHCP If DHCP is not available in the LAN then the IP address must be configured in the network system administrator To establish the LAN communication proceed as follows Removing or inserting the plug for the keyboard mouse and monitor is only admissible when Mobility Manager IP has been switched off and the power plug has been pulled Otherwise there can be operational interference or the Mo bility Manager IP or devices connected to Mobility Manager IP can be damaged Connect a monitor a mouse PS 2 and a keyboard PS 2 to the back of Mobility Manager IP e Insert the mains power plug into the electric socket Switch Mobility Manager IP and the monitor on Mobility Manager IP will boot The Windows login will ap pear Log in as the administrator In Properties Internet protocol TCP IP enter the static IP address the subnet mask and the address of the stand ard gateway assigned by the system administrator Reboot Mobility Manager IP Connect Mobility Manager IP to the LAN Now you can further configure the system directly on Mobility Manager IP or from any PC e Activate the browser Enter the IP address in the address bar system adminis trator of the PBX You will gain access to the WEB interface login of Mobility Manager IP Now you can configure system settings and administrate Mo bility Manager IP 76 515 03 Mobility Manager IP Installation and Serv2. lishment or at a later point in time Internet Protocol specification of how devic es in a data network communicate with one another Address of a device in a network which cor responds to the specifications of the Internet Protocol Local area network Index A activating seriinin 12 Attention symbol esse see Fd B beginning operation 12 DrOWSET asse RES Se oa 20 C cable insertion scce 11 Certifications ee ee ee ee ee ee 6 connections to Mobile Pro 10 D Danger symbol ese se ee T7 deactivatiNg sesse ee ee 12 DAG Pio EER sb Deeg Seg id 20 dial up connection see 15 disturbances 16 E MOTS soseer es dd oe De GR ER AE Ee 16 F FAQ 8 Eed se Ee ana 17 final shutdown ee ee ee see ee ee 18 firewall ee ee na ee Re ee 5 l Piinia 20 IP addresS sesse ees see 13 20 ISDN card configuration 14 L HAN EG ee EE 20 Tee 12 13 M mounting in eduipment locker 11 O Opening CASING ee teens 5 operating elements iss 10 operating license see 5 R remote control software 15 removing power plug esse 5 S safety device ii eneee 5 safety notes eeen eeen 5 safety standards cccceeeeeeees 6 service ACCESS ee 14 standard gateway esse 13 subnet mask ee ee 13 supported software iese sesse 5 switching Off ee ee 12 SWItCHING ON ee 12 symbol explanation ee ee 4
3. system configuration 12 system requirements 10 T target group for the manual 7 TCPIIP ese se eke eke ee 13 15 technical data sees se ee ee 19 trouble shooting ee 16 V lem AE 15 76 515 03 Mobility Manager IP Installation and Service Manual 21
4. 14 The Service ACCESS see ee AR AR GR Re ee Re ee ee 14 Service Access Directly on Mobility Manager IP s sssseee 14 Service Access via the LAN ss ek se ee Re ee ee de ee ed ee ed ee 15 76 515 03 Mobility Manager IP Installation and Service Manual 3 BS EE N lends 17 Final Shutdown odo especie is nie decease 18 Technical D ta siiski 19 Se AE eea ee eee eee eee EN 20 Safety Notes Mobility Manager IP can be connected to VoIP PBXs telephone systems The device loses its operating license if it is used for any other purpose or operated with unauthorized changes The system has been manufactured and tested with great care However it is not recommended to use the device where dam ages and consequential losses can follow functional errors The manufacturer is not liable beyond legal requirements Do not expose Mobility Manager IP directly to warmth di rect sunlight heater Attention Contact to water and chemicals is also to be avoided as well as strong vibrations The Mobility Manager IP device could be damaged gt The casing may only be opened by authorized persons The power plug must be disconnected from the power out Danger toLife let each time before opening see Switching Mobility Manager IP On Off on page 12 If these instructions are not heeded there is danger of death by electric shock The power socket must be close to the device and easy to reach gt Removing or insertin
5. system 220V network 2 Connection to VoIP PBX telephone system Please see the Installation Instructions for the PBX included in delivery for programming instructions Please see Chapter 7 Technical Data on page 19 for the tech nical requirements for the operation of Mobility Manager IP Operating Elements Connections Only the following interfaces may be used for connections PS 2 mouse PS 2 keyboard VGA monitor LAN Do not insert the mains power cable until the Mobility Man ager IP is connected to VoIP PBX telephone system Operation LED Wt bh Y On Off button Mounting holes Mounting holes Bild 1 Front of Mobility Manager 800 IP 1600 IP 3000 IP Office IP fe o oCo of Jo OH ooo ese 220 Network Ventilator Connection for LAN mouse keyboard monitor Bild 2 Back of Mobility Manager 800 IP 1600 IP 3000 IP Office IP 2 4 Mounting in the Equipment Locker Locker depth and screw connections of the 19 equipment lock ers can be different from manufacturer to manufacturer Ifnecessary ask the manufacturer of your equipment locker how devices can be inserted e Before beginning mounting make sure you have the corre sponding guide tracks from the manufacturer of your equip ment locker The cables inserted in the back of Mobility Manager IP may not be sharply bent or snapped off Please carefully take Attention note of the depth of the l
6. user Answer Check and test the e mail server settings in the WEB adminis tration system administration gt gt e mail gt gt In the WEB administration User administration gt gt User over view gt gt select the user Check the e mail address in the menu item gt gt Answering machine gt gt and whether or not it has been activated as a target for message delivery Final Shutdown Mobility Manager IP contains electronic components which have to be desposed in a professional way When you shut Mobility Manager IP down for the last time please take it to an electronics recycler 7 76 515 03 Mobility Manager IP Installation and Service Manual Technical Data Mounting Form 19 inch insertion 2 RU Environmental Temperature in storage in operation 0 to 40 C 15 to 45 C Environmental Humidity in storage and during operation 15 95 relative humidity Power Supply 100 240 VAC 50 60 Hz Power consumption max 69W Weight ca 8 3 kg 2 RU Measurements Width Height Depth 2 RU 445 mm 435 mm 90 mm LAN 10 100 Base T Ethernet 19 7 Technical Data Browser DHCP IP address LAN 20 Glossary Program for viewing internet pages e g In ternet Explorer or Net Scape Dynamic Host Configuration Protocol a pro tocol which enables a device in the network to assign an IP address to other devices in the network either during connection estab
7. AVAYA Mobility Manager IP Installation and Service Manual 76 515 03 IP This device is suitable only for operation on the digital extension of a PBX VoIP www avaya com kundendialog center avaya com Germany T 0800 2661000 F 0800 2661219 International T 49 69 7505 01 Avaya GmbH amp Co KG Reproduction of this manual by any means whatsoever in part or in the entirety is only permitted with previous written consent from AVAYA GmbH amp Co KG Printed in Germany on 100 chlorine free paper Subject to change without notice Table of Contents 1 2 1 3 2 1 2 2 2 3 2 4 3 1 3 2 3 2 1 3 2 2 3 3 3 4 3 4 1 3 4 2 Safety NoteS cece cee ee ee ee ee ee Re Re ee ee ee ee 5 Vi Ese oe ie EE OE N AR EO 7 Target Group Required Knowledge ie see se ee 7 Explanation of Symbols Used iese ee ee ee Re ee 7 DEVICE EE N N OE ae useere 8 yee i ed EE EG a 9 Included in Delivery uses see ee ee ee ee Re AA AA ER Re ee 9 RediirementS Es EE ER Se EE sagen EER Re EE See see Eg ee 10 Operating Elements ConnectionS ees ese ee ee ee ee 10 Mounting in the Equipment Locker 11 Beginning Operation and System Configuration 12 Switching Mobility Manager IP On OF esse sees ees sae 12 Establishing LAN Communication ees ese ee ee ee 12 vee WIA DHO EE N EE N EE N 12 zo WOUT DHCP EE EG 13 System Contiguiration uiers EER EREGAS PERE EE ese OS Ge SERE Ses Rue
8. g the plug for the keyboard mouse and monitor is only admissible when Mobility Manager IP Attention has been switched off and the power plug has been pulled Otherwise there can be operational interference or the Mo bility Manager IP or devices connected to Mobility Manager IP can be damaged gt For security reasons it is recommended to install and op erate Mobility Manager IP on a LAN in a subnet No firewall Attention has been installed in Mobility Manager IP gt The device supports only software which has explicitly been permitted by the manufacturer Attention Uploading any other software can cause functional distur bances and leads to the loss of the guarantee gt 76 515 03 Mobility Manager IP Installation and Service Manual 5 Safety Standards and Certifications Mobility Manager IP fulfils the safety standard EN60950 CE 1 1 1 2 Introduction Target Group Required Knowledge This manual is intended for Service Technicians who install Mo bility Manager IP and begin operation For information about administration of Mobility Manager IP please see the Administration Manual Explanation of Symbols Used In this manual the following symbols are used This symbol introduces a series of instructions This symbol identifies lists US This symbol marks tips for use or additional details Attention Danger to Life This symbol and the corresponding text identifies warnings which if no
9. ice Manual 13 3 Beginning Operation and System Configuration 3 3 System Configuration For the XCapi settings please look at the instalation note 3 4 The Service Access You can gain entry to the Mobility Manager IP service access is Directly on Mobility Manager IP Via the LAN The user mobilepro has PC administrator rights 3 4 1 Service Access Directly on Mobility Manager IP Removing or inserting the plug for the keyboard mouse and monitor is only admissible when Mobility Manager IP Attention has been switched off and the power plug has been pulled Otherwise there can be operational interference or the Mo bility Manager IP or devices connected to Mobility Manager IP can be damaged Connect a monitor a mouse PS 2 and a keyboard PS 2 to the back of Mobility Manager IP Insert the mains power plug into the electric socket Switch Mobility Manager IP and the monitor on The Windows entry mask will appear on your monitor Enter Administrator as the user name and mobilepro as the password please note lower case The service access will now be open and you can use the serv ice tools or the browser access of Mobility Manager IP 14 3 4 2 Service Access via the LAN You can use the service access from any PC in the LAN Required Mobility Manager IP has been connected to the LAN You have the remote control software VNC Establish a TCP IP connection from a PC to Mob
10. ility Manager IP via the LAN Start the remote control software VNC from your PC Inthe main window of the remote control software enter the computer name or the IP address of Mobility Manager IP The Windows entry mask will appear on your monitor e Enter the user name Administrator and the password mo bilepro note lower case The service access can be entered and you can use the service tools or the browser access of Mobility Manager IP 76 515 03 Mobility Manager IP Installation and Service Manual 15 4 Trouble Shooting 4 Trouble Shooting In case of questions about Mobility Manager IP or errors in op eration please call our Technical Hotline see page 2 If you would like to remove the error yourself the Mobility Man ager IP Desktop offers the following software tools Tool Task ISDNVoice III Server Monitor and trace tool ipinfo Shows the IP address subnet mask and standard gateways which are assigned to DHCP etheral Monitor program of the network connection Almost all of these software tools have their own monitor help 16 Q1 Q2 Q 3 Q4 Q 5 FAQ s After an internal call Mobility Manager IP announces that no user has been configured with the number or a second port is occupied Answer Please make sure that the user has been configured with this phone number in the WEB administration user administration gt gt User Overvie
11. ocker when inserting the device 76 515 03 Mobility Manager IP Installation and Service Manual 11 3 Beginning Operation and System Configuration 12 3 3 1 3 2 3 2 1 Beginning Operation and System Configuration Switching Mobility Manager IP On Off The device can only be switched on and off with the button on the front of the device After being switched off Mobility Man ager IP autonomously shuts down Do not pull the mains plug until the green Operation LED has gone out after about 30 seconds so that the device can shut down properly Establishing LAN Communication With DHCP Mobility Manager IP has been prepared for connection to the LAN DHCP is the standard setting If the LAN uses DHCP then Mobility Manager IP automatically adapts to the existing LAN so that communication via the LAN is possible without further action An IP address where Mobility Manager IP is available for the WEB administration is automat ically assigned in the network Connect Mobility Manager IP to the LAN Switch Mobility Manager IP on Mobility Manager IP will boot Switch the PC on Activate the browser Enter the computer name or the IP address of Mobility Manager IP in the address bar see my computer gt gt System properties gt gt You will gain access to the WEB interface login of Mobility Manager IP Now you can configure system settings and administrate Mo bility Manager IP 3 2 2 Attention
12. t heeded can lead to damaged equipment or loss of data This symbol and the corresponding text identifies warnings which if not heeded can lead to danger to health or even life 76 515 03 Mobility Manager IP Installation and Service Manual 7 1 Introduction 1 3 Device Variants Mobility Manager IP is available as 19 variants installation in the equipment locker Mobility Manager 800 IP Mobility Manager 1600 IP Mobility Manager 3000 IP Mobility Manager Office IP 2 Installation 2 1 Included in Delivery lt gt Please pay careful attention while unpacking to make sure that the delivery is complete Should you find the device or parts damaged do not under any circumstances switch the device on Contact your supplier 1 Mobility Manager IP see device variants 1 main power cable 1 documentation package for Mobility Manager IP consist ing of 1 CD ROM with 1 Mobility Manager IP Installation and Service Man ual 1 Mobility Manager IP Administration Manual 1 Mobility Manager IP User Manual 1 Quick Reference Guide with User Examples 1 Installation Instructions for the PBX 1 Mobility Manager IP Installation and Service Manual 1 Dial Up Scheme Menu Structure Licensing agreements 1 connection cable to VoIP PBX 76 515 03 Mobility Manager IP Installation and Service Manual 9 2 Installation 2 2 2 3 Attention 10 Requirements 1 Power supply
13. w gt gt Please use the program ISDNVoice II Server on the desktop and make sure that the right phone number your own extension number is being transmitted by the PBX Call forwarding not possible neither from internal nor external calls Answer Please check the WEB administration User administration gt gt User overview gt gt Call forwarding gt gt to see whether or not call forwarding targets have been entered for the user in question and see if one has been activated How does one know which calls are direct and which have been forwarded via Mobility Manager IP Answer When calls are forwarded by Mobility Manager IP you hear a signal tone before you can hear the caller You try to establish a connection to Mobility Manager IP from a registered telephone e g mobile phone and do not gain ac cess to the main menu Answer Please check if the phone number transmittal e g in your mo bile phone has been switched on A registered user requests a return call via the call back function of Mobility Manager IP but the system doesn t call back Answer The phone number transmittal could be switched off 76 515 03 Mobility Manager IP Installation and Service Manual 17 6 Final Shutdown 18 Q6 The functional phone number for the call back function cannot be called it must be possible to call the functional phone number from an external phone Recorded messages are not sent via e mail to the
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