Avaya 9630G Telephone User Guide
Contents
1. i ooooooooWoooomnnnnnnnnnaaaan 38 Dropping a person froma tania ee Eh ena aa aa ea 38 Chapter 11 Bridged Gall App oran en aa 41 Answenng a calon a Orde Nini em maa kamu kn 41 Sg calona pragad ia ana RAN AN aa NS Tre 41 Making an outgomg call on a Dridged NING na ina 41 Chapter Pa ana n 43 Sen FOR A e EE E BE A E E A E EO ERE E A EE 43 Viewing a contacta Gotalla sesisssisiridiitinisodosanaa aaan asas aslam Eaa 43 a E De E o e E E A E E E E A A E E BAE A T E An Ana 44 Editing a CGI aa an ani 45 Bea SN nba on Ka on BAR aa 45 Chapter 13 Using USB Flash Drives with your phone oo 47 Adding contacts from an external file to your contacts liSit oooio modi enakan 47 Replacing your contacts list with an external Tile 02n11 cee e cca ontel 48 Copying your contacts list toa USB flash SVG sa 49 Temporarily using USB comas NS an man nk nama ikan aa an aan ka Kaban aa 49 Using pictures from your USB device as a SOrSeNMSAVE Kades 49 Chapier 14 Call aa SN NN De NE an 51 ng TA e aa aa aa Daan Aa Ns aa aa aa E A 51 viewing Call Log deal sasa akash sanam sman asn 51 Adding an entry from the call log to your contacts li oo Womo oooooooommmoeesmanakadobekanaa 52 Removing an entry from the Call LOO oma 52 Clearing all entries from the call NON aman inka main Sabun mana Emma aka 52 TUNG CMF cal Nagin ang aa aa ena 53 Chapter 15 Getting your WG SSAG CS cece icc ooh aa 55 LOJ MO MO Sen mee 5 id an aa Eu KBR 552. Note 7 Press Change or OK 8 Select Phone or an SBM24 Module 9 Scroll to the right or left to adjust the brightness or contrast 10 Press Save or OK Oona A OUO N gt Turning button click sounds on and off Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Button Clicks Press Change or OK to turn sounds on or off oOo N O Oo A OO N gt Press Save 16 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Options amp Settings Turning error tones on or off Your telephone beeps if you make amistake ortake an action that is not allowed If you do not want to hear error beeps set your error tone to Off Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Error Tones Press Change or OK to turn error tones on or off o NN DOD JO BW NN Press Save Turning large text on or off Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Text Size Press Change or OK to turn large text on or off oOo N O OOo A OO N gt Press Save Changing the ring pattern 1 Press Avaya Menu 2 Select Options am
3. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No 8 Press Save Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 13 Avaya Menu Configuring call timers You can set your call settings to display the duration of calls You can turn the call timer display on or off oOo AN O OB OO N gt Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Display Call Timers Press Change or OK to change the setting Press Save Configuring visual alerts When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off ONOaA KR WD Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Visual Alerting Press Change or OK to turn Visual Alerting on or off Press Save Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call If your system administrator has set up auto answer incoming calls are also 14 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Options amp Settings answered on the default audio path you designate here This setti
4. for your headset handset and or speaker audio Setting Go To Phone Screen on Calling Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go To Phone Screen on Calling N O ORA ON gt Press Change or OK or use the right or left navigation arrows to set the option to Yes or No 8 Press Save 12 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Options amp Settings Setting Go To Phone Screen on Ringing Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go to Phone Screen on Ringing N O ORAON gt Press Change or OK or use the right or left navigation arrows to set the option to Yes or No 8 Press Save Setting Go To Phone Screen on Answering Set Go To Phone Screen on Answering to Yes to automatically display the Phone screen when you answer a call Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go to Phone Screen on Answer N O ORA ON gt
5. Complete or OK Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 33 Transferring a call 34 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 9 Forwarding calls You can forward your incoming calls to another number or to voicemail If call forwarding is turned on a Forwarding icon appears on the top line of your display screen When the Forward button light is on one or more of the forwarding features are active You can choose from a number of forwarding features including Send All Calls and Call Forward The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available to you contact your system administrator Send All Calls When Send All Calls SAC is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone a SendAll softkey appears on the Phone screen for idle calls Pressing SendAlI turns Send All Calls on If it is already on pressing SendAll turns it off You can also turn Send All Calls on or off by using the telephone Features list 1 Press Forward to access the main Forwarding menu 2 Select SendAllCalls 3 Press Select or OK to turn Send All Calls on o
6. To take a call off mute press Mute again Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide Overview November 2009 7 Introduction to the 9630 9630G IP Telephone Name Description Forward Press Forward to display the Forwarding menu Scrolling and navigation When navigating through the options and features on your telephone display use the navigation arrows to scroll and buttons to select lines or options A navigation icon appears in the phone display to indicate that you can scroll to more options or information Use the up and down navigation arrows to scroll up or down through lists When only one up or down navigation arrow shows it indicates you are at the top or bottom of the list and can only move in the direction indicated by that arrow Use the right and left navigation arrows to go to other screens when the paging icon left and right facing arrows displays on the Title Line or to move the cursor right or left when entering text When you scroll to a line on the display that line is selected For non color phones the selected line is highlighted in black with white letters The softkey labels will change according to the options available for the selected line The OK button is a shortcut for the default action For example when you select an entry in your contac
7. in Progress 3 To end the emergency call press the Drop softkey or press the Speaker button Clearing a number Press Clearto erase all dialed digits and enter a new number Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 25 Making a call Redialing a number 1 From the Phone screen press Redial The last number will be redialed or you will see a list of the most recent numbers that you have dialed from which you can select one to redial See Setting Redial Options for information on redial settings 2 If you are working with a redial list scroll to the number you want to call and press Call or OK Your system administrator can disable Redial functionality Using voice dialing You can say a name to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specific number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature 1 Press Contacts If Voice dialing is enabled a Voice softkey displays 2 If no tone is generated or if no green bar appears next to the Voice softkey press Voice again to restart voice dialing ix Note To make voice initiated dialing available each time you access your contacts see Changing the voice dialing setting To change the language you want to use for voice dialing commands see Chang
8. like IEA a khas 17 Tang oea e e e E A EA ANN A Saad cd mca T E E 17 Changing he rng pateni irens innn A S 17 Personalizing button Dels ai aa Eka aa A EA n ana 18 Setting daling Opon na aa ma Ii nada 19 EO ai aa ba AA BA BTA MAN AAS OA La MAA Ae AA BE AA aan kia an 19 ACCESSING your Bro Weni sama an aan ama aka kassa 20 Chaple r 3 aa nia 21 Aing he Eee MENi A 21 Galinga person fom mo CE CIO na daa ban nna RN BNN 21 Configuring simultaneous ringing for multiple telephones EC500 oooo oo W WoooWoW Woo 22 Chapter aa aa aaa a a ee rN 23 Chapter 5 Making A Call en a eet 25 Kakro on ST T aa ET 25 earna a I DSN a aan nama 25 PCAs STU ae A E A A AN E 26 Using Oo CANN ia muatan Bina an E E E ana Banana 26 an aa na nan nan nan ni nan 27 Galing a person fom the contaci anna 27 Calling a person fom thie call NA Oa bass sma ass tabanan Aa naa 28 Ghapter 6 Muting Aa aa Daan ai 29 Chapter an 31 Chapter S Transfering MA be ema man ka akan 33 Ghapter 9 Forwarding aan ee een ene 35 SOREN AB eka ama aa RAR ERA 35 Fonna n E aaa A tere terre tere ee 35 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 3 Contents Chapter 10 Conference calls is cea wee eee a 37 Sering e aon ena ai A E E E Tce E O A E ea en anna 37 Adding a person on hold to a conference On es ai la 37 Pung konten calon DOR NB 38 Mang a personon 9 COMET ONGS GE seakan sanak 38 Dropping the last person added from a conference Call
9. on your phone you can choose whether or not to include calls to your bridged lines in your call log Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Press Select or OK Select the type of call logging you want to turn off To turn logging of bridged lines on or off select Log Bridged Calls and press Change or OK 7 Press Change or OK to turn call logging on or off Oona A OO N gt 8 Press Save Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 53 Call Log 54 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 15 Getting your messages Press the Message button to connect directly to your voicemail system The lighted Message button and a red light on the upper right hand corner of your telephone indicate when you have messages waiting Your messages are an administered function Contact your system administrator with any guestions Logging into your voicemail 1 To log in to your voicemail press the Message button 2 Follow the voice prompts from your voicemail system Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 55 Getting your messages 56 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 16 About Logging In to and Out of Your Telephone Logging in and out ma
10. other PC software program and display pictures from the device on your phone as a screensaver You can also copy your contact list from your phone to a USB flash drive replace the contents of your phone s current contact list with those on the USB flash drive or temporarily use the flash drive s contacts instead of your phone s contact list Avaya offers a PC application called Avaya one X Deskphone USB Companion to help set up your USB device phone options Your administrator has certain setup responsibilities and can then help you determine which options are available to you and how to use the tool to set them up Additionally your administrator may provide you with a USB device with a pre programmed Extension and Password in it or may provide you with a PC based tool for putting this information on a USB device You can then use the USB device to log in to the administered Extension and Password automatically from any telephone in your system Q Note USB Login If you have automatic USB login capability the only Contacts you can see are those on the USB device itself Note that when you use the USB login the Log Out menu option is not available to you the only way you can log your phone out is by removing the USB device After setup inserting the flash drive into the telephone s USB jack produces either a list of USB actions options or a display message notifying you that you cannot proceed because your device is not supported or t
11. to multiple telephones 22 TOPWAPCING scccvscvanicndeeernassaatacderanhnnaadcadstashbeaaaacadaes 35 sending to coverage esssssesrresserrrraseernneseeeraanes 35 trastero eiccin anna nak 33 Incoming calls ANSWEFING Aoosndn didekat denada esa aa aa 23 L legal MOICES Maxx in eceran ine ea aka tenan end 2 logging in AS a guest oooooooooWo Wo om Won 58 Logging in to your telephone Wo 57 logging in to your telephone extension n s 57 Logging out of your telephone extension 57 Login as a guest USED ooooo W Woo 51 M Memory StiCkS o oooW oma 47 messages OWING 4 Ae Aen ba ae aman 55 muting Call S anra A naas Bah 29 N navigation arrows rightang lefts 8 UP and GOWN oooco W o W Kmr 8 60 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide O On hook dialing onneni niente aaisa 19 Options amp Settings aDO t niseni a A 12 Call logging aer ae an abah 53 changing ring pattern a nns 17 configuring visual alerts ooooooa 14 go to phone screen on answering ooom 13 go to phone screen On ringing 13 phone screen on Calling ooooooooooo 12 Setting dialing options ooooooW oo 19 outgoing calls making a Call ooooo mcm 25 making a call on a bridged line 42 redialing a NUMbET o oooooWoWooWoo 26 Outgoing Calls edit dialing a NUMbET oooo oWoW Wo 27 P
12. AVAYA Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide 16 300700 Issue 6 November 2009 2009 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document might be incorporated in future releases Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all the t
13. Avaya one X Deskphone USB Companion application includes a utility program to convert your pictures to the correct format 1 Plug the USB device into the jack near the top left edge of your phone 2 At the phone press the A Avaya Menu button 3 Select My Pictures to immediately begin displaying the pictures from your USB picture directory on the phone and then whenever the screen display times out after the administered idle period a Note If you disconnect the USB device from the telephone the standard screensaver replaces your pictures after the designated idle period 50 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 14 Call Log You can use the Call Log to view lists of your outgoing answered or missed calls When you have one or more missed calls the Call Log button lights and the Missed Calls icon and the number of missed calls display on the top line To call a person listed on your Call Log see Calling a person from the call log on page 28 Viewing the call log 1 Press Call Log You can go to the top of the list by pressing Call Log again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls Note Depending on how your system is administered a Missed Call counter might appear next to a missed call showing the number of missed calls you have from that person 3 Scroll up or down to view the entries on the l
14. Chapter 16 About Logging In to and Out of Your Telephone Woo oo 57 Loggmg Mto your telephone ERA AL ALL EA 57 Ban ea Mae a TE N E a a eect 58 Loggmg out of your telephone GHENSION aa AEEA 58 Ba E A A E A A A A E A E E E aa 59 4 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 1 Introduction to the 9630 9630G IP Telephone Your telephone provides many features including a Phone screen to view and manage your calls a Call Log a Contacts list an integrated WML browser a menu of options and settings and access to your voicemail The G designation in 9630G means this telephone model has a built in Gigabit Ethernet adapter which speeds data transmission A telephone with the G designation is otherwise identical to its 9630 counterpart in terms of features and functionality Not all functions and features described in this user guide may be available on your telephone If you find that a function or feature is not available please contact your system administrator Overview Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 5 Introduction to the 9630 9630G IP Telephone p en ILIO USB Port Missed Call Indicator The following table provides button feature descriptions for the 9630 9630G telephone Prompt Line Line Buttons Softkey Labels Softkeys Message Navigation Arrows K Phone y Contacts Te
15. Phone Screen Options on calling Setting angan ena un 12 Phone Settings BD OUT aids csncesibadacadsas erni hinaan amen alan anna akan 12 pictures from USB files as a screensaver 49 R redial siisicdasdeess Men aneka Kana dani uan 26 replacing contacts list with an external file 48 Ring Pattern CHANGING keihin ank antena en Daan nan 17 S screensaver from USB pictures ooWooo W W WWW Waah 49 scrolling and navigation AD OU ee nb aa an En ana naa 8 SENDALI seisi elu abad uleni 35 T Telephone display icons ADOUT 2 bibit bawaan an en ha Bintan nadie ARSA 8 Telephone stand ADOUT bisaa de hee d aa kaka 9 text size turning Off cienia a aaa aaka 17 Thumb driveS oooo Wo on 47 November 2009 Transfer nahan Ban NA la A 33 U USB TMCS reid adal ok lamunan 47 49 merging with contacts list eeooWooo 47 PictUle Se ea an ana 49 USB flash drives WOrking With WWW mna 47 V Visual Alerts configuring voicemail logging in Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Index 61 Index 62 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009
16. USB files With ooooooo 47 name display during calls WooooooWoWo 15 SCANCHING Mantan ea en ae ia Manan saa 26 43 Selecting mossurs aii aaa 43 Contacts about ecne a EEEE 43 addingia NeW en ea aan ae 44 importing exporting via USB flash drives 47 copying contacts list to USB file ooooo 49 COVETAYE raia NN Ba BE aa 35 D Dialing Options SETLING sararan a OAN 19 directory calling A person aretara ariii inai 21 display adjusting brightness ccccccceeeeeeetteeeeeeeeeentaeees 16 adjusting Contrast Winata nana 16 E Edit dialing oo oo nana 19 27 Emergency Call mesin een nak nasa naa 25 error tones TUNING Off Henna petani a gn 17 F Features AD OUT aki iaasidsbeds sean Mn me naa uan nd Ba ian damai Ra 21 ACCESSING aiiis iaaiiai E 24 Flashdrives wani inn ternama ia hasan daa 47 forwarding a Call api ninan ente ena menda Neh kasa alan nana 35 November 2009 59 Index Forwarding calls ADO bas sche doses aan dmna ian Bandel bumn k aan in 35 G Go To Phone Screen on answering Setting senaian iaeia a AE anngan 413 Go To Phone Screen on calling SOWING aeeiiaii en EN aan 12 Go To Phone Screen Options on ringing SENG Seda Kemen nun han 13 guest LOGIN Aida hee e ea 58 GUEST JOIN Sa sei ena kan ae 57 H hold conference calls ooooooo cc 38 Icons in telephone display about oranssiin a naa kanan aka 8 incoming calls directing
17. and you switch between the handset headset or speakerphone the mute will be turned off When the call is muted the Mute button lightis on and the top line displays the Mute icon 1 Press Mute during a call so that the other person cannot hear you 2 Press Mute again to unmute the call Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 29 Muting a call 30 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 7 Putting a call on hold 1 Press Phone to view the main Phone screen if necessary 2 If you are not active on the line you want to put on hold select that line 3 Press Hold E3 Note A hold timer may display when you put a call on hold For more information see Configuring call timers on page 14 4 Press Resume or the line button of the held call to retrieve the call Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 31 Putting a call on hold 32 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 8 Transferring a call 1 From the Phone screen select the line you want to transfer 2 Press Transfer or OK 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 If unattended transfers have been administered you can hang up now if you do not want to announce the call Otherwise press
18. e access additional Web based applications get information about your phone and network settings and log out When you press the Avaya Menu button you see the following menus depending on how your administrator has set up your system and on the applications available to you Sample Menu 1 Sample Menu 2 Sample Menu 3 gt Options amp Settings gt Your 1st Web gt Call Settings gt Browser Application gt Application Settings gt Network Information gt Phone Settings gt Screen amp Sound gt Guest Login gt Log Out gt Advanced Options gt Log Out gt About Avaya one X gt Network Information gt About Avaya one X gt My Pictures gt My Pictures gt My Pictures ix Note On menus with WML applications select Phone Settings to access the standard telephone Options amp Settings menu Options amp Settings or Phone Settings if your menu is customized lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern and more The Browser menu contains additional web based applications If no web applications are available for your phone the Browser menu is not shown Network Information shows a summary of network related parameters for your phone About Avaya one X provides the release number of your telephone software Guest Login lets you log in to a phone to which you are not normally assigned to access your own contacts and
19. feature is enabled or disabled in the Feature view Line Buttons The six line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display Press the line button to select that line Line buttons also indicate if a feature is enabled or disabled in the Feature view Softkeys Use the softkeys to act on objects displayed on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the object that is selected Message Press the Message button to connect directly to your voicemail system Navigation Use the right and left navigation arrows to navigate between Arrows menus or to move the cursor during text input OK Press the OK button for a shortcut to an action For example when you select a call log entry pressing OK dials the number Phone Press Phone to view and manage your calls Contacts Press Contacts to view the entries in your Contacts list Call Log Press Call Log to view a list of your outgoing incoming and missed calls Avaya Menu Press Avaya Menu to configure options and settings access the browser log out or view network information Volume Press Volume to adjust the volume of the handset headset speaker and ringer Headset Press Headset to use the headset if it is connected Only HIS headset cords are compatible with your phone Mute Press Mute to mute a call in progress
20. features Log Out lets you sign off the phone to protect your settings or to allow another user to log in Log out does not display unless your phone and any associated button module is in an idle state My Pictures lets you use pictures from a USB device as your telephone screensaver a Note The sub menus that appear depend on how your extension was administered Some options or sub menus may not be available Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 11 Avaya Menu Options amp Settings The Options amp Settings menu contains choices for e Call Settings e Application Settings e Screen amp Sound Options Advanced Options Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more Application Settings includes choices for personalizing button labels turning call logging on or off and including bridged calls in your call log Screen amp Sound options includes choices for adjusting your phone s brightness and contrast ring pattern language selection and button clicks and tones Advanced Options includes choices for backing up and restoring your settings options and button labels and setting up a Bluetooth adapter if one is attached to your phone You can also set AGC Automatic Gain Control
21. g call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually If you do not have the Setting Go To Phone Screen on Ringing on page 13 enabled you must press Phone to choose a line or view call options Q Note If your telephone is administered with non typical settings you may experience call handling differences from the steps described here Also note that the phone will auto scroll in certain instances to present you with significant incoming calls Answer an incoming call in one of the following ways e If you are not on another call lift the handset or press the line button next to the incoming call press Speaker to answer using the speakerphone or press Headset to answer using the headset e If you are on another call and the telephone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call you can press Ans Hold to automatically put the first call on Hold when you answer the new call Alternately you can press Ans Drop to automatically drop the first call when you answer the new call e To quickly move to the top of your call appearance list to answer an incoming call on your primary line from the Phone screen press the Ph
22. he Contacts screen Adding a new contact You can add up to three numbers for a contact 1 Press Contacts 2 Press Newif this is your first contact list entry or press More then New if you already have entries in your contact list 3 Enter the name using the dialpad a Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed Pause before entering the next character if the characters are on the same key To enter a space press 0 Enter remaining letters or numbers D0 Qo 8 Press Bksp to delete the last character E Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press Bksp to remove the character to the left of the cursor f Press More gt Abc to change between upper and lower case letters or to enter numbers g Press ABC again to cycle through the options Abc 123 abc ABC until the type you want to use is displayed h Press More gt Symbols to enter characters that are not on your dialpad i Select the symbol you want to use j Press OK to select the symbol k Press Clear to delete all text and start over 4 Select the next field 5 Enter the telephone number and press Primary if applicable 44 Avaya one X Deskphone Edi
23. he device exceeds the telephone s available power Whether power is provided to the phone s USB interface depends on how the phone is powered and administration settings Only FAT or FAT32 file systems are currently supported USB drives with NTFS file systems are not supported Multiple LUNS are not supported Adding contacts from an external file to your contacts list Use a USB flash drive to add contacts from an external file to your contacts list Keep in mind that your contacts list cannot have more than 250 incoming entries Contact files merged or written to the phone s contacts list must be in a specific format One way to ensure that the file is in the proper format is to export your telephone s Contacts list to your USB device which automatically creates a properly formatted file Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses For information on this tool search for Avaya one X USB Companion on the Avaya support site at http www avaya com support Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 47 Using USB Flash Drives with your phone g3 Note If your administrator has made a special application available that allows you to log in to your phone via a USB device and you log in that way the only Contacts you can see are those on the USB device itself Also when you use the USB login the Log Out men
24. he feature is currently on or off If the light is on the feature is on To return to the main Phone screen press Phone or scroll to the left Calling a person from the directory 1 From the Phone screen scroll right to access the Features menu select Directory and press Select or OK 2 Use the dialpad keys to start spelling the last name of the person you want to call Press each dialpad key one time for each corresponding letter For example for Hill press 4 4 5 5 3 Select Next to view the next name alphabetically in the directory if necessary 4 Press OK or enter the next letter Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 21 Features menu 5 Select Make Call when you see the name you want 6 Press OK to dial the call Configuring simultaneous ringing for multiple telephones EC500 The EC500 feature allows you to have incoming calls to your desk phone ring on your office telephone and your cell phone at the same time This allows you to answer office calls while you are away from your desk The cell phone number is programmed by your system administrator 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off 22 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 4 Answering a call When you receive an incoming call the incomin
25. his team member is not on a call but is forwarding incoming calls D Team icon indicating this team member is busy on a call and is forwarding incoming calls lt Your administrator may place this icon on one of your softkeys as an energy saving measure Pressing this softkey turns the display backlight off When the backlight is off any activity on your telephone turns it back on Telephone stand Your telephone can be placed in two positions a lower position and an upright position You can adjust the display screen to different angles To move the display screen gently pull from the top of the display screen towards you As you pull the screen towards you you will hear a clicking sound Each of these clicks is a locking position for the display screen Gently push on the display screen to adjust the screen to a previous position If your phone is in the upright position reverse the tab located below the switchhook in the top ear piece pocket on the front of the phone This will keep the handset seated in the correct position You will need a small screwdriver to lift this tab out Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 9 Introduction to the 9630 9630G IP Telephone 10 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 2 Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephon
26. hone 2 Scroll down to Replace phone contacts with file 3 Press Select or OK 4 Review the statistics displayed which show the number of valid and invalid entries and if applicable how many entries exceed the 250 contact phone maximum 5 Press Save or OK to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list 48 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Copying your contacts list to a USB flash drive Copying your contacts list to a USB flash drive You can copy your entire contact list from your phone to a USB flash drive for safekeeping or to use in an external software program If the USB flash drive already contains a contact file you must first confirm that you want to replace that file A O N gt Plug the USB flash drive into the jack near the top left edge of your phone Scroll down to Write file with phone contacts Press Select or OK If your USB device currently has a contacts file on it press Save or OK to confirm that you want to overwrite that file with the telephone s contact list Temporarily using a USB contacts list You can temporarily use a contacts file on a USB flash drive ratherthan your phone s contact list as long the USB flash drive remains attached to the phone For example copy your contacts list to your USB flash drive and take the device with you wh
27. ile traveling If you have access to a 9600 Series guest phone with the latest telephone software at another site you can attach the USB flash drive and use your contacts list Plug the USB flash drive with the contacts file you want to use into the jack near the top left edge of your phone 2 Scroll down to Use contacts file while present 3 Press Select or OK 4 Press OK to access the contacts list on your USB flash drive Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device and not your regular telephone contacts list Using pictures from your USB device as a screensaver If your USB device has a top level directory named Pictures or another picture directory that is properly administered you can use pictures in that directory as your phone s screensaver Each picture displays for 5 seconds unless you specify a different value from 5 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 49 Using USB Flash Drives with your phone seconds to 999 seconds The maximum allowable height and width for each picture is 240 x 320 pixels Your administrator can help you set up this feature Your administrator can also disable this feature in which case the My Pictures option will not appear on the Avaya Menu In addition to the features described in the Using USB Flash Drives with your phone on page 47 the
28. ime and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the Avaya Support Web site http www avaya com support Licenses USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http Awww avaya com support Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as
29. ine you have to select the ringing line just like for an incoming call to a primary line 2 Press Answer Joining a call on a bridged line You can join an existing call on a bridged line 1 Select the bridged call in progress that you want to join 2 Press Bridge Making an outgoing call on a bridged line When you make a call on a bridged line you are using another person s line The caller ID may show the call as coming from you or coming from the person whose line you are using If Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 41 Bridged call appearances you have any guestions about how the name or extension displays to the person you are calling contact your system administrator 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 42 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 12 Contacts You can save up to 250 names and up to 3 telephone numbers per name You can use voice dialing to speak the contact name see Using voice dialing on page 26 for information You can also import or export a Contact list using a USB device see Using USB Flash Drives with your phone on page 47 for information Q Note If you press the Contacts button and nothing happens your system administrator ha
30. ing the voice dialing language 3 Within a few seconds or as soon as you hear the tone say the name of the person you want to call You can say the name in first name last name order even if the name is displayed as last name first name order and separated by a comma in your Contacts list You can add a gualifier for example at home at office mobile phone cell phone or say one of the contact number types Home Work Mobile with the name For example to reach Sam Jones at his primary number you can simply say Sam Jones To reach Sam Jones at home you might say Call Sam Jones at home 26 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Making a call using edit dialing Oo Note If you don t add a gualifier and multiple numbers exist for that contact the telephone always dials the first number listed 4 When one or more contacts display e Press Call or OK or the applicable line button to dial the highlighted number or scroll to select highlight a different number then press Call or OK or the line button e Press Details to view the contact details associated with the highlighted entry or select highlight a different entry then press Details If none of the matches represent the contact number you want press Retry and repeat the voice initiated dialing command from Step 3 e Press Cancel to exit voice dialing and return to the mai
31. intains your preferences call information and options if you share a telephone with other users Log out to prevent unauthorized use of your telephone during an absence a3 Note Depending on how your phone is administered for example whether Call Log backup is enabled or not Call Log information may be lost when you log out your extension Your administrator may provide you with a USB device with a pre programmed Extension and Password in it or may provide you with a PC based tool for putting this information on a USB device This will enable you to use the USB device to log in to the administered Extension and Password automatically from any telephone in your system See your administrator for details If you log in with the USB Login option the only way to log out is by removing the USB device from the phone connection g3 Note When you use the USB Login the only Contacts you will be able to see are the Contacts on the USB device See Using USB Flash Drives with your phone on page 47 for more information Logging in to your telephone extension Log in from the initial screen when it prompts you for your extension Enter your extension Press Enter or OK Enter your password AA O N gt Press Enter Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 57 About Logging In to and Out of Your Telephone Logging in as a guest user Log in to another phone as a guest to re
32. ist Viewing Call Log details 1 Press Call Log 2 Select the number you want to view 3 Press Details 4 Press Back to return to the list view Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 51 Call Log Adding an entry from the call log to your contacts list Press Call Log Select the number you want to add to your Contacts list Press Contact Edit the name and telephone number if necessary a BR OO N gt Press Save Removing an entry from the Call Log 1 Press Call Log 2 Select the number you want to delete 3 Press More gt Delete 4 Press Delete or OK to confirm or press Cancel if you do not want to delete it Clearing all entries from the call log 52 Clearing all entries from a call log deletes all of the entries for the specific list you are viewing For example if you are viewing the Outgoing calls list only outgoing calls are deleted from the call log However if you are viewing the All Calls list pressing Clear All deletes all calls from the call log 1 Press Call Log 2 Select the list you want to delete 3 Press Clear All to delete all of the entries in the list you are viewing 4 Press Clear All or OK to confirm Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Turning off call logging Turning off call logging You can turn call logging on or off If you have bridged call appearances
33. l offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http www avaya com support ThirdPartyLicense Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http www avaya com support Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All othe
34. n contacts screen Making a call using edit dialing Prerequisites Your system administrator has to authorize this function To set up edit dialing see Setting dialing options on page 19 Setting dialing options Edit dialing works just like making a call on your cell phone just start entering the number without hearing a dial tone Using the Bksp softkey you can backspace to edit the number before actually dialing it 1 From the Phone screen enter the number you want to call 2 To edit the number press the Bksp softkey to erase the previous character one character at a time To remove the entire number press Clear 3 Press Call or OK Calling a person from the contacts list 1 Press the Contacts button 2 Select the person or primary number you want to call Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 27 Making a call To call a non primary number select the person press Details then select the desired number 3 Press Call or OK Calling a person from the call log 1 Press the Call Log button 2 Select the person or number you want to call 3 Press the Call softkey or the OK button Depending on administration returning a Missed Call may result in that Call Log entry being deleted when the calls goes through 28 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 6 Muting a call If a call is on mute
35. ng also determines whether the Voice Dialing feature gets its input from the Speaker or the Headset Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Audio Path Press Change or OK to change the Speaker or Headset setting If the audio path is set to Headset and your headset uses switchhook control typically true for wireless headsets the Voice Dialing feature cannot receive input from the headset N O ORAON gt 8 Press Save Setting contact names to display during calls You can set your phone to show the contact s name rather than the calling party name for an incoming or answered call a transferred call or conference call when a calling or called party number matches a number on your Contacts list Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Pair Contacts to Calls Press Change or OK to change the setting to On or Off CO N O Oo A OO N gt Press Save Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 15 Avaya Menu Adjusting the brightness or contrast of the display Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Brightness or Contrast
36. one button You can then press the line for the incoming call or scroll to it e To automatically display the Phone screen whenever you receive an incoming call set the Go to Phone Screen on Ringing option to Yes see Setting Go To Phone Screen on Ringing on page 13 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 23 Answering a call 24 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 5 Making a call If you are not on a call simply dial the number you want to call Use the Phone screen to view and manage calls Press Phone to view the main Phone screen at any time 1 Lift the handset or press Speaker or Headset if applicable or a line button for an available line 2 Dial the number you want to call Making an emergency call You do not have to be logged in to make an emergency call If emergency calling was set up by your system administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number 1 Press the Emerg softkey If you do not see an Emerg softkey pick up the handset or press the Phone button then press the Emerg softkey 2 If the telephone prompts Do you want to make an emergency call press the Yes softkey Some phone systems will call back to confirm the emergency status The phone automatically answers the incoming call on the Speaker and displays Emergency Call
37. ooooooooW W mma 18 Cc call log ADOUL ia diawetanatatn nadi E kaan uan Kata 51 calling a PETSON oooooooWoW W Won 28 clearing entries oooocoooooWo 52 TUNING OTF sena ana an Maen nanang mamang 53 VIEWING ian ana ia Ran NN 51 Call Log removing AN entry ooooocoooWoWoWoWmennkanaanaaan 52 viewing details o ooooooo oom 51 Call Timers CONTIGUTING asais 14 calling a person from the Call I0g ioris anaana 28 from the contacts list oooooooo 27 from the directory ooooWooWoWoWoW XX 21 calling using VOICE dialing ooooo 26 Clearing a number oooo oWoWo WWW 25 conference calls ADOUE wan dn anhu On an Man at 37 dropping the last person oocooo 38 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide muting a person oooooocooWoWoWo Woo 38 putting a call on hold oooooooooo 38 setting UD meii aer ane an 37 Conference Calls adding a person on hold ooooooo W WWW 37 dropping a person ooocoooWo oWoWoWoWoW 38 COntaGtS oooooo WoW W iai 15 26 27 43 45 47 49 52 using temporary USB files ooooooooo 49 adding from the Call log o oooooWoo WoW oo 52 calling a PErSON antena nana 27 copying to USB flash drive ioooom 49 CEISTING cxssccssainancersansaeadosaaddnnadtaed Ida anna andai 45 editing anne nana an an esa 45 merging
38. p Settings or Phone Settings Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 17 Avaya Menu ona Aa OQ Select Screen amp Sound Options Press Select or OK Select Personalized Ringing Selecta displayed ring pattern or press Other to select from alist of eight alternative ring patterns Tip Use Other or the Right Left Arrows to toggle between the two sets of patterns 7 After selecting a pattern press Play or OK to listen to it 8 Repeat Steps 6 and 7 until you find the ring pattern you want 9 Press Save to make it your ring pattern Personalizing button labels You can change the labels that are displayed for your extensions features and abbreviated dial or speed dial buttons For example you can change the label for your extension to My Line 1 Press Avaya Menu 2 Select Options amp Settings or Phone Settings 3 Press Select or OK 4 Select Application Settings 5 Press Select or OK 6 Select Personalize Labels 7 Press Change or OK 8 Select the label you want to edit If the label you want to edit is on the Features menu scroll right to access the Features menu and select the label you want to edit 9 Press Edit 10 Edit the label using up to 13 characters Press Clear to clear all text fields and start over 11 Press Save or OK 12 You may revert back to the default button labels by selecting Avaya Menu gt Options amp Set
39. r off Forwarding calls Several forwarding features may be available so you can set a number to which your calls will be forwarded or turn off call forwarding if it is already on If available your call forwarding features are listed on a Forwarding features menu 1 Press Forward to access the main Forwarding menu 2 Select the forwarding feature you want to activate 3 Press Enter or Select or OK to turn the call forwarding feature on When you turn on the Call Forwarding feature you hear a tone prompting you to enter the forwarding number Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 35 Forwarding calls 4 Enter the number to which you want to forward your calls and the associated LED lights 5 Press Select or OK to turn the call forwarding feature off if it is already on 36 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 10 Conference calls You can use conference calls to speak with up to five people in different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Setting up a conference call 1 From the Phone screen select your active call 2 Press Conf 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 When the per
40. r trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya Inc provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support November 2009 Contents Chapter 1 Introduction to the 9630 9630G IP Telephone o oom mom 5 Ma aa hama aan ANA AAA 5 See ng On AA Oia NE AN E NISN Sa ican rtd ANN BARIS A 8 PE DE aa ANN NK KERAS RUN 8 TEE NORE aa kn kab in bab 9 Chapter 2 Avava IN mama aa BR 11 UPI Ong amp SENANG B asa es nenas kagak Ra PR ANA EA RAN AKAN AN EN 12 Setting Go To Phone Sereen on GallliNgk o oonbasastossn Benda sesi akan baba ON Bata pasa ata Kak aa aan 12 Setting Go To Phone Screen on RINGING ie ak aa 13 Setting Go To Phone Sereen on Ane en an aa AN 13 Gontguring cal WIM GIS erroi akn 14 Ong veus alona ea ba Ab IS am aka ena san bats amanat bata 14 Setting he audio Dati ah aa ak Mk bi akan 14 Setting contact names to display during GONISL o o o iii nana an amin aa BR da 15 Adjusting the brightness or contrast of the display koo cooo asa ass 16 Tuang button click sounds on and Oa be esa RR Ha kaan Ba Sian 16 T ming error tones on OF Oia
41. rate Call Log Bae Ep CALL TOS Avaya Menu AN Volume Wol mag kl z ul o LJ OO lL Speaker Headset Forward Name Description USB Port Insert a USB device also called a memory stick thumb drive or flash drive to transfer contacts between your phone and an external data source see Using USB Flash Drives with your phone on page 47 for more information You can also recharge some battery powered devices by using a USB cable to connect the device to your telephone s USB port Message Waiting Indicator An illuminated red light in the upper right corner of your phone indicates you have voicemail messages waiting If Configuring visual alerts on page 14 is enabled this light flashes when you receive an incoming call Missed Call Indicator The icon on the Call Log button is illuminated when you have missed calls The top line shows the Missed Call icon and the number of calls missed 6 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide Message Waiting Indicator November 2009 Name Description Prompt Line View the prompt line to see helpful information such as when you can use the right or left navigation arrows to view alternate screens or menus Call Depending on how your system is administered three or six Appearances lines are available for calls Touch the line to initiate oranswer a call Call appearances also indicate if a
42. ress Drop Dropping a person from a conference call This feature is not available on all systems 38 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Dropping a person from a conference call 1 From the Phone screen select your active call 2 Press More then Details 3 Select the person you want to drop 4 Press Drop Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 39 Conference calls 40 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 11 Bridged call appearances Your phone may show one or more bridged call appearances on the display screen in addition to your own call appearances A bridged call appearance typically belongs to someone else but bridging allows you to see if that call appearance is in use answer calls on that appearance or join a call in progress on that call appearance from your telephone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged line Answering a call on a bridged line is basically the same as a call on a primary line If the ringing line is selected you can answer by picking up the handset or by pressing Speaker or Headset or Answer 1 Select the bridged call that you want to answer The ringing line will typically be selected automatically If you are on another call when a call comes in to a bridged l
43. s disabled the button Searching for a contact You can search for any name as described here or you can jump to a certain group of letters in your Contacts list by pressing the associated dial pad button For example if you press 3 the Contacts list might display entries starting with 3 D E or F depending on how you set up your contacts and how many times you press 3 in succession You can also search for and dial a contact using voice dialing see Using voice dialing on page 26 for information 1 Press Contacts 2 Using the dialpad start typing the name for which you want to search Keep in mind that a Contacts search is case sensitive and how your Contact list is set up If you set up your contacts as Last Name First Name start typing the letters of the last name If you have set up your contacts using a different scheme type the most likely letter s that would match the contact you want to find 3 Press Call to call the person or press More then Edit to edit contact information Viewing a contact s details 1 Press Contacts 2 Select the contact you want to view Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 43 Contacts 3 Press Details to see the information available for that contact Selecting Details is the only way to dial a second or third number for a contact 4 Press the appropriate softkey to call or edit this contact delete this contact or return to t
44. son answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference call 6 Press Drop at any time to drop the last person added to the conference call Adding a person on hold to a conference call 1 From the Phone screen select your active call Press Conf or Add if you are already in a conference Select the call on hold that you want to add to the conference Press Resume to take the call off hold a A O N Press Join to add the person to the conference call Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 37 Conference calls Putting a conference call on hold When you put a conference call on hold the other parties can still talk to each other 1 Press Hold during a conference call 2 Press Resume or OK to resume the conference call Muting a person on a conference call You may be able to silence a person on a conference call using the Silence softkey The individual muting feature is not available on all systems If you do not see Silence when you choose a person you cannot mute that person 1 From the Phone screen press More gt Details during a conference call 2 Select the person you want to mute 3 Press Silence 4 Press Silence again to take the person off mute Dropping the last person added from a conference call 1 From the Phone screen select your active call 2 P
45. stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose 2 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide Shrinkwrap License SR With respect to Software that contains elements provided by third party suppliers End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request see Third party Components for more information Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civi
46. tain the features and functionality of your own phone For example if you are temporarily using a visitor s office telephone but want to have your Contacts list available The telephone must be on hook to select this feature Press Avaya Menu Select Guest Login Enter your extension Press Enter or OK Enter your password Press Enter or OK Scroll left or right to select the expected amount of time you will use this phone You can log out as a guest at any time despite the duration you select 8 Press Enter or OK N OO FP ON gt Logging out of your telephone extension 1 Press Avaya Menu 2 Scroll down and select Log Out 3 Press Log Out or OK 4 Press Log Out to confirm 58 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Index A Applications CONTACTS a isic 20102 debat mania tak wanna hahaa metan dah anna inai kana 43 audio path ON POOK ee 15 AUTO AN SW Arbani NA veda ANN AE EN 15 Avaya Menu Setelan NAN Aa Aa PAN PA EA 11 OPLOS dinda bari eren aan ben E daan ANE anakan 12 TEXT SIZES ae ta anna naa Dana 17 B bridged call appearance ADOUL ionas cseauasaconsosssudsdesssssadddussadeatsaveceivasansed 41 JOUNING ia ana Aina na Maan nina 41 Bridged Calls ANSWeFING Kenakan hand akan hana keamanan 41 Browser about alaaa aa aa 19 ACCESSING rcce naniii aa BN 20 button click sounds CON GUTING yac E E an Nana 16 button labels PErSONAlIZING
47. tings gt Application Settings gt Restore Default Button Labels and pressing Default 18 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Browser Setting dialing options Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial the number you want on hook dialing Or you can set edit dialing which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey a Note Edit dialing may not be available to you depending on how your system is administered Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Edit Dialing If your telephone does not display this option your administrator has not made this feature available 7 Press Change or OK to change the setting to On Enabled or Off Disabled When on hook dialing is in effect dialpad edit dial searches are not available na A OUO N gt 8 Press Save Browser Your telephone includes a Web browser capability that can be used to present additional applications The items available through the Web browser vary depending upon how your telephone is administered Contact your system administrator with any questions Access the bro
48. tion for 9630 9630G IP Telephone User Guide November 2009 Editing a contact The primary number is the one that will always display without having to go into contact details 6 Select the next field 7 Select the type of number entered general work mobile home 8 If you have another number for this contact scroll down and repeat Steps 5 7 You can add up to two additional numbers for this contact but you can designate only one number as primary 9 Press Save or OK Editing a contact Press Contacts Search for and select the contact you want to edit Press More gt Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information Oona A OO N gt Press Save or OK Deleting a contact 1 Press Contacts 2 Select the contact you want to delete 3 Press More gt Delete 4 Press Delete to confirm or Cancel to cancel Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 45 Contacts 46 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 13 Using USB Flash Drives with your phone Subject to your administrator s permission if your telephone has a USB interface and you have a USB Universal Serial Bus flash drive also called a thumb drive or memory stick you can log into your phone from anywhere in the world add contacts to your Contacts list from an E mail or
49. ts list pressing the OK button places a call to that person You can also select a line or feature without scrolling by pressing the corresponding line button About icons 8 The icons in the following table indicate the state of a call navigation choices or the status of a team member whose presence you are tracking Icon Description x Missed call a call was not answered or was forwarded to voice mail A Incoming call is ringing Call is active Call is on hold 3 Your calls are being forwarded C Conference is active Conference is on hold Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Telephone stand Icon Description 4 Use the Right or Left navigation arrow to see additional pages screens options Scroll left for other options Scroll right for other options Scroll up or down when there is more information than can display in the application area E End of list scroll up to see choices Beginning of list scroll down to see choices E The call in progress is muted amp The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button Team icon indicating this team member is available T Team icon indicating this team member is busy on a call and not available Team icon indicating t
50. u option is not available to you the only way you can log your phone out is by removing the USB device 1 Plug the USB device into the jack near the top left edge of your phone 2 Press Select or OK to select Merge file and phone contacts The Merge option is shown only when both the USB file and the phone have contacts 3 The merge occurs automatically When complete review the statistics displayed which show the number of entries duplicates and any errors 4 Press Save or OK to write the merged Contacts list back to the USB device and return to the list of contacts USB actions or press Exit to return to the list of contacts USB actions without writing the merged file to the USB device ix Note Attempts to merge more than the 250 entries allowed produces a List Full screen which lets you either save the partial list the first 250 entries or cancel the merge without writing the external file s contents to the telephone Replacing your contacts list with an external file Use a USB flash drive to replace your entire contacts list with the contacts from an external file Incoming contacts must have a name and at least one and no more than three telephone numbers with associated types If not provided the type of number will default to the general type Your system administrator can provide detailed format information about external data source files 1 Plug the USB flash drive into the jack near the top left edge of your p
51. wser through the Avaya Menu If you don t see the Browser option on the Avaya Menu no Web applications are available for your phone Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 19 Avaya Menu Accessing your browser 1 Press Avaya Menu 2 Press Browser or OK 20 Avaya one X Deskphone Edition for 9630 9630G IP Telephone User Guide November 2009 Chapter 3 Features menu The Features menu gives you access to Speed Dial buttons and advanced telephony features such as Directory Abbreviated Dial and Call Forwarding Directory allows you to dial other users on your system by name You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers When set to on EC500 allows calls to your desk phone to also be sent to your cell phone Forwarding features are also listed in the Forward menu Your system administrator may also assign freguently used features to softkeys to give you guick access The particular features available to you depend on what your administrator has assigned to your phone Your administrator may also place selected features on softkeys on the call appearance Phone screen For more information about what features and options are available for your extension contact your system administrator Accessing the Features menu From the Phone screen scroll right to access the Features menu The LED next to the feature name indicates if t
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