TRST-A10 - Owners Manual V1.2 - 2007-03-13
Contents
1. TOSHIBA TOSHIBA TEC EUROPE Retail Information Systems Owner s Manual TRST A10 Version 1 2 Der schnellste Bondruck hat jetzt 2 Seiten TOSHIBA TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 2007 03 14 TOSHIBA CE Compliance for EU only This product complies with the requirements of EMC and low Voltage Directives including their amendments WARNING This is a Class A product In domestic environment this product may cause radio interference in which user may be required to take adequate measures ATTENTION Ce produit est de classe A Dans un environnement domestique il peut causer des interf rences radio Auquel cas l utilisateur sera amen prendre les mesures ad quates Warnung Dies ist ein Klasse A Produkt In einer rtlichen Umgebung kann dieses Ger t Funkst rungen verursachen Atenci n Este es un producto de la clase A En ambientes dom sticos ste producto puede causar radio interferencias en cuyo caso el usuario deber tomar las medidas oportunas VERWITTIGING Dit is een klasse A produkt Het gebruik hiervan kan radio interferenties veroorzaken die de gebruiker ertoe kunnen dwingen sommige maatregelen te moeten treffen Schallemission unter 70dB A nach DIN 45635 ISO7779 FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limit2. 10 to 90 RH no condensation Weight 1 7 Kg Dimension 145 5 mm W x 185 5 mm D x 141 0 mm H TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 10 of 32 2007 03 14 TOSHIBA 2 2 Receipt Roll ape a p Wir a TAi nn Deus Tilckress M wes a f ET nr aa RE f N i TE Pai a PO ET S er ry KUREN hmas Sahra a gro ieee ae ara Zur Pc A EIER eR E es t t amerar ICh elamezar ACh i ICE ae ae x N wf a Dihu N a ae aier D Paper type Thermal paper rolled with the print side facing outside Width W 80 0 1 mm Outer diameter D 80 0 5 1 mm Paper thickness T 0 075 0 005 mm Weight 69 3 g m Outer core diameter 18 mm Inner core diameter 12 mm Recommended thermal paper Only paper rolled onto a core is acceptable however the paper end should not be pasted to the core CAUTION Use only paper which meets specified requirements Use of non specified paper may shorten the head life of the printer resulting in problems with print quality cause a paper feed failure or shorten the cutter life All paper should be handled with care to avoid any damage to the paper Read the following guideline carefully e Do not store the paper for longer than the manufacturer s recommended shelf life e Store the paper in a cool dry place Avoid areas where they would be exposed to direc
3. Problem What to Do Where to Go Receipt paper is out Change the paper now Do not run a transaction without paper as the data may be lost See Loading and Changing the Receipt Paper in chapter 2 Receipt cover is open Close the cover The printer will not operate with the cover open Knife failure Open the receipt cover and check the knife Clear any jammed paper you can see Tear off any excess paper against the tear off blade Contact a service representative if this does not resolve the problem See Contacting a Service Representative later in this chapter NOTE If other LED status except for the above occurs turn the power off and then on If this does not restore the LEDs contact your nearest TOSHIBA TEC representative for assistance TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 13 of 32 2007 03 14 TOSHIBA 3 3 Connectors CAUTION 1 The drawer interface connector is exclusively for connecting the drawer Do not connect a phone line or any other cables than the drawer cable to this connector Doing so may cause a failure of the phone line and this printer 2 To the DC24V connector socket connector do not connect anything other than the built in AC adapter 3 The built in AC adapter is exclusively for this printer Do not use it for any other machines 1 DC24V Socket connector The buil
4. CE mark certification Interface Cable A shielded 360 degree interface cable must be used with this product The shield must be connected to the frame or earth ground connection or earth ground reference at EACH end of the cable Use of acable other than described here will require that you test this cable with the Toshiba TEC printer and your system for FCC and CE mark certification Power Cord A UL listed detachable power cord must be used for this product For applications where the power supply module may be mounted on the floor a power cord with Type SJT marking must be used For applications outside the US power cords which meet the particular country s certification and application requirements should be used Useof a power cord other than described here may result in a violation of safety certifications which are in forcein the country of use The socket outlet shall be installed near the equipment and shall be easily accessible TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 2007 03 14 TOSHIBA Wichtige Benutzerinformationen Um die Produktsicherheit und die FCC und CE Markierungsanforderungen bei der Benutzung des Druckers sicherzustellen m ssen entweder das mitgesante Netzger t Netzanschlu kabel und Verbindungskabel verwendet werden oder folgende Anforderungen m ssen erf llt sein Netzger t Das Netzger t mu ein UL verzeichnetes QQGQ Netzger t der Klasse 1 mit SEL
5. the paper holder Pull the receipt until it extends past the paper outlet for about 5 cm 3 and then close the printer cover by pressing it s front centre gently until a positive lock is felt Raised edge DSDS TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 24 of 32 2007 03 14 TOSHIBA zz Gum u eg 5 4 Self Test Print To perform the printer self test use the Mfg Adjustment menu feature This feature prints instructions on the receipt for selecting any type of print pattern needed Caution Be extremely careful when changing any of the printer settings to avoid changing other settings that might affect the performance of the printer 1 Set DIP switch 1 to ON DIP switch 2to ON DIP Switch METI Jea Switch 2 is shown in the OFF position 2 Power on the printer while holding the Paper Feed Button The printer will print the Current Setting Form then cuts the paper to print the Mfg Adjustment Menu 3 If you do not hold the Paper Feed Button while power up the printer it will go to Online Mode This menu allows you to print different test patterns Selections are made using the Paper Feed Button Mfg Adjustment Menu Selecta sub menu EXIT gt 1Click Rolling ASCII Print gt 2 Clicks H Print Test gt 3 Clicks Duty Check Print gt 4Clicks Print Current Setting gt 5 Clicks EEPROM to Default Setting gt 6 Clicks Enter code then
6. until a positive click is heard Serial Interface Connector USB Interface Connector Parallel Interface Connector TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 20 of 32 2007 03 14 TOSHIBA n 4 Connect the interface cable to the TOSHIBA POS terminal or Personal Computer and then plug in the power cord to the AC outlet Interface cable TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 21 of 32 2007 03 14 TOSHIBA n 5 2 Connecting the Drawer 1 Turn the printer power OFF 2 Connect the drawer cable to the drawer interface connector in the correct orientation TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 22 of 32 2007 03 14 TOSHIBA 5 3 Loading the Receipt Roll When you use this printer for the first time or when the receipt paper has been used up load a receipt roll in the following procedures while the printer power is set to ON A thermal printer prints thermal receipt paper by applying heat to the paper to react with the chemicals on the paper surface A red line which appears on the reverse side of the receipt paper indicates that the paper is almost used up WARNING The print head becomes very hot while printing Never touch the print head to avoid getting burned BE Print Heads Hazardous moving cutter Keep fingers an
7. 2 AUS cea cerita a cabbage codec cue tetececeeeesetcg a a a e e a e E 9 1 83 Applieable M dBl 42 u 822 ein aibnileiin 9 2 SPECIFICATIONS nenne bank anne anna me ann Da He He Hai nun nnd or EEE 10 Pr 0 1 E seu eh tact A E E NEE EEE EL E ESTER 10 2 2 Receipt Roll u een nenne aae SO ee EAEE EEEa SEES PI a rE eaa niih 11 3 SP aN soos cscs ccc ces asaaccnenccccceasacesevsancucsanceanstcesarsadeectunenaseaxnseaensossuecataeiasaedesecessraaetes 12 3 1 Front Rear View sciisvecesiecsedciveecceetiieistiveisath ar aN aa A rE EAEE EAEE ENES E EET EEANN E SOE PESER SEA EE NEENA nEn 12 3 2 LED and Feed BUON sirishk esiosa teen Nr i aE isea E niara 12 9 3 GOMMOCIONS a ninnaa AA AEA AEEA ee eet Re 14 4 aa Oe a ol Sen rannte aa eines ne ehe enden nahe 15 4 1 Requirements for Operation 4444ssnsnnsnsnnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnannennnnnnannnnnn 15 4 2 Setting up the Printera saH Hasena heeds 18 5 INSTALLATION PROCEDURE ccisicssceccesessnntsuscasesinsinsensseestascderdeadecosacsascdaned anna anne 19 5 1 Connecting the Power Cord and Interface Cable c cccccceccecceceeeeeeeeeeaeeeeeeeesenaaeeeesesnensaeeeees 20 5 2 Connecting the Drawer a aaa lees aad aca prisieeenee sie 22 5 3 Loading the Receipt Roll seen aaa a 23 5 4 Self Test Print 2 2 ee Bike HER 25 6 GENERAL MAINTENANGE u 0si02000 0a nn ann ann nm aan bannen nn nenna 30 EHE allie E terre reese erie rercrer
8. 6 6DSR RTS7 x 7RTS CTS8 SHLD SCTS SHLD TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 16 of 32 2007 03 14 TOSHIBA USB cable connector Parallel Interface Type Option IEEE 1284 B receptacle PIN No Signal 1 STROBE 2 9 PD1 8 10 ACK 11 BUSY 12 PERROR 13 SELECT 14 AUTOFD 31 ANIT 32 FAULT 36 SELECTIN 19 30 GND 15 18 N C 33 35 N C TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 17 of 32 2007 03 14 TOSHIBA 4 2 Setting up the Printer CAUTION 1 Place the printer on a flat stable surface 2 Do not place the printer close to a heater or where it may be exposed to direct sunlight 3 Avoid locations where the printer may be exposed to high temperature high humidity or dust 4 Care must be taken that no condensation occurs in the printer If it should however do not turn ON the power until tne condensation is dried 5 Use a grounded electrical outlet Do not use an adapter plug 6 Be sure that there is adequate room around the printer for easy operation and maintenance 7 Keep your work environment static free 1 Make sure that the printer power is turned OFF 2 Connect the interface cable to the printer 3 Insert the power cord into the AC inlet 4 Connect the interface cable to a T
9. Features e Due to a paper drop in mechanism the paper replacement can be done by just dropping a new paper roll and closing the cover This also makes the print head cleaning easy e This printer prints in thermal direct method at high speed max 225 mm sec with less noise As the paper outlet is provided in front of the printer the receipt can be taken out easily and flexible installation is possible Print layout can be variously arranged The power supply unit AC adapter is detachable from the printer A drawer interface 1 ch is provided An automatic cutter is provided as standard Partial cut Two body colors are available for you to color coordinate with the TOSHIBA POS terminal to be connected e User defined characters and logos can be registered in the flash memory 1 3 Applicable Model Model name description TRST A10 OLDM R RoHS compliance Blank Non RoHS compliant model R RoHS compliant model Destination code QM Standard for worldwide Body colour SF Fair White SC Cool Black NOTE Some combinations of the above specifications are not developed as products For details please refer to your nearest authorised TOSHIBA TEC representative TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 9 of 32 2007 03 14 TOSHIBA 2 SPECIFICATIONS 2 1 Printer Item Description Printing method Line thermal dot printing method Printing width 80 mm 576 do
10. HIBA 7 TROUBLESHOOTING WARNING If you cannot solve a problem with the following solutions do not attempt to repair it by yourself Turn the power off unplug the printer then contact your authorised TOSHIBA TEC representative for assistance Problem Check Point Solution The power is not turned on Power LED does not light e Is the power cord plugged in correctly e Is power supplied to the AC outlet e Has the circuit breaker tripped Plug it in correctly If it is not a power failure check if the power is supplied to the AC outlet with another electric appliance If not contact your nearest power company Check the circuit breaker Receipt paper is not issued e Is the receipt roll loaded properly e e Does a paper jam error occur Refer to Section 5 3 and load the receipt roll properly Refer to Section 6 2 and remove the jammed paper and re load the receipt roll No printing is performed though the POWER LED lights e Is the interface cable connected correctly e Does the specification of the interface cable meet that of the POS terminal or the printer Connect the interface cable correctly Use a TOSHIBA TEC recommended interface cable or an interface cable which meets the specification of the printer Issued receipt paper is stained e Is the print head dirty Refer to Section 6 1 and clean the print head Irregula
11. OSHIBA POS terminal and plug in the power cord to the AC outlet 5 If a drawer is desired to be connected connect the drawer interface cable to the printer 6 Secure the drawer ground wire to the ground terminal on the rear of the printer 7 Turn the printer power ON 8 Open the printer cover 9 Load the receipt roll into the printer 10 Close the printer cover One receipt will be automatically issued 11 Check the print quality by performing a self test print Now the printer is ready for printing NOTES 1 For details of the above steps 1 to 4 refer to Section 5 1 Connecting the Power Cord and Cables 2 Steps 5 and 6 are the procedures of the drawer connection For details of Steps 5 and 6 refer to Section 5 2 Connecting the Drawer 3 For details of Steps 8 to 10 refer to Section 5 3 Loading the Receipt Roll 4 For details of Step 11 refer to Section 5 4 Self Test TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 18 of 32 2007 03 14 TOSHIBA 5 INSTALLATION PROCEDURE WARNING Since the power cord and the interface cable are not provided with this unit please locally purchase ones which meet the specifications For detail specifications please contact your nearest authorised TOSHIBA TEC representative 2 Before connecting the power cord and cables to the printer turn the power ofthe POS terminal and printer OFF 3 Do not pull the power cord
12. Press the Paper Feed Button to continue or stop the test Duty Check Print Stop and exit test gt Short Click Continue test gt Long Click TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 28 of 32 2007 03 14 TOSHIBA Print current setting This option let you print current setting on receipt Current Setting Form Model number TRST 10 Serial number 12345678901 Boot Firmware Version 00 02 Revision 00 CRC DEEB Flash Firmware Version V00 04 Revision 01 CRC 6696 SBCS Version V00 01 Revision 01 TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 29 of 32 2007 03 14 TOSHIBA 6 GENERAL MAINTENANCE WARNING k Be sure to disconnect the power cord prior to performing any maintenance 2 DO NOT POUR WATER directly onto the printer as this may cause electric shock or fire 3 The print head becomes very hot while printing To avoid getting burned never touch the print head during the maintenance CAUTION 1 Do not use any sharp object to clean the print head and platen Doing so may damage them causing poor print or missing dots 2 Never use an organic solvent like thinners or benzene for cleaning Using such solvents may discolour the covers 3 Do not touch the print head element as static built up may damage the print head To help retain the high quality and performance of your printer it shou
13. V Sekund rextraniederspannung Nichtenergie Gefahrenausgang begrenzter Energiequelle einer Aufnahmeleistung von 100 240 VAC 1 5 0 8 A und 50 60 Hz und einer Leistungsabgabe von 24 VDC 3 15 A c sein Die Benutzung des Produktes mit einem Netzger t da nicht von Toshiba TEC mitgeliefert wurde erfordert das Testen des Netzger tes mit dem Toshiba TEC Drucker auf FCC und CE Markierungs Befolgung Verbindungskabel Bei der Benutzung dieses Produkts mu ein abgeschirmtes 360 Grad Verbindungskabel benutzt werden Die Abschirmleitung mu entweder mit dem Rahmens des Ger tes oder der Erde verbunden sein oder alternativ m ssen alle Enden des Kabels geerdet werden Falls das Verbindungskabel nicht in der hier beschrieben Art benutzt wird muessen das Kabel und der Toshiba TEC Drucker auf die FCC und CE Markierungs Befolgung berpr ft werden Netzanschlu kabel F r dieses Produkt mu ein in UL aufgelistete abnehmbares Netzanschlu kabel benutzt werden Falls das Netzger t fest auf dem Boden montiert ist mu ein Netzanschlu kabel mit der SJT Markierung benutzt werden F r Anwendungen au erhalb der USA sollte ein Netzanschlu kabel benutzt werden da der Zertifizierung und Bestimmung des jeweiligen Landes entspricht Das Abweichen der hier beschriebenen Benutzungsanleitung des Netzanschlu kabels kann gegen die gesetzlichen Sicherheitsbestimmungen des jeweiligen Landes versto en TOSHIBA TEC Europe Retail Information System
14. ba POS terminal to be connected must have a Centronics parallel port To communicate with the Tohsiba POS terminal a Centronics interface cable is required Centronics cable 36 pins Interface Cables For the serial interface model use the RS 232C cable which satisfies the following pin configuration and the specification of the connector Forthe USB interface model use the USB cable which satisfies the following pin configuration and the specification of the connector For the Parallel interface model Option use the USB cable which satisfies the following pin configuration and the specification of the connector To prevent the emission and receipt of electrical noise the interface cable must meet the following requirements Fully shielded and fitted with metal or metalized connector housings e Kept as short as possible Should not be tightly bundled with the power cord Should not be tied to power line conduits TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 15 of 32 2007 03 14 TOSHIBA RS 232C cable pin configuration PC RS 232C 9 Pin to 9 Pin Cable N 9 Pin Male Connector 9 Pin Male Connector 7156 Printer RS 232C 9 Pin to 9 Pin Cable 9 Pin Female9 Pin Female DCD1 7 gt 1DCD 2RxD RxD2 x TxD3 he 3TxD DTR4 LGND5 Lo 4DTR 5LGND DSR
15. d other body parts away Inder N Cutter Blades Standard operating temperature of printer is 5 C to 50 C Please do not operate out of range for safe operation CAUTION 1 Use only TOSHIBA TEC specified paper Use of non specified paper may shorten the print head life resulting in problems with print quality cause a paper feed failure or shorten the cutter life 2 Do not subject the thermal receipt roll to water oil or heat source as this will darken the paper 3 Load the receipt roll in the correct orientation Failure to do this may cause a paper jam error 4 Care must be taken not to damage the print head and platen when the printer cover is opened as this may cause a poor print or a printer failure 5 Do not open the printer cover while the printer is printing 6 Do not hold the receipt while the printer is printing Doing so may cause a paper jam 7 When closing the printer cover do not press it down too hard 8 Do not put anything on the printer cover or push the cover too strongly Doing so may cause a print failure TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 23 of 32 2007 03 14 TOSHIBA Turn the printer power ON Hold the raised sides firmly and lift upwards to unhook the printer cover 1 Hold both sides of the printer cover and open it until it stops 2 Check for the correct orientation of the receipt roll and put it into
16. e reer nee E recreate EE 30 6 2 Removing Jammed Papel cccccceceeeeee eee e eee e eee eee cette ttrt uttan Attn eee eee eee eeee eee eee eee ettetteeeeetae 31 Ts TROUBLESHOOTING 2 un hai da 32 CAUTION 1 This manual may not be copied in while or in part without prior written permission of TOSHIBA TEC 2 The contents of this manual may be changed without notification 3 Please refer to your local Authorised Service representative with regard to any queries you may have in this manual TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 2007 03 14 TOSHIBA 1 PRODUCT OVERVIEW 1 1 Introduction Thank you for purchasing the TOSHIBA TRST A10 Series Thermal Printer This printer is a compact line thermal printer designed to be connected to a TOSHIBA POS terminal or used as a kitchen printer etc It prints both 80 mm wide and 58 mm wide receipts at the maximum print speed of 225mm sec The body colour is selectable from Fair White SF and Cool Black SC so that it is possible to coordinate the colour with the TOSHIBA POS terminal The interface type is either RS232C I F or USB I F V2 0 Full Speed Also Parallel I F is available as an option This manual contains general set up and maintenance information and should be read carefully to help gain the maximum performance and life from your printer For most queries please refer to this manual and keep it safe for future reference 1 2
17. einem Wohngebiet kann sch dliche St rung verursachen die auf Kosten des Benutzers behoben werden m ssen Kommunikationskabel Dieses Ger t mu in Uebereinstimmung mit Kategorie A FCC Richtlinien mit einem abgeshirmten Kabel betrieben werden Benutzerinformationen Dieses Ger t mu wie in der Hersteller Anweisungen beschrieben installiert und benutzt werden Jedoch gibt es keine Garantie daf r da Funkst rung nicht in bestimmten kommerziellen Installation auftritt F r den Fall da das Ger t Funkst rungen verursacht was durch das An und Abschalten des Ger tes festgestellt werden kann wird der Benutzer aufgefordert sofort mit Toshiba TEC Kontakt aufzunehmen Toshiba TEC ist nicht f r Radio oder Fernsehenst rung verantwortlich die durch unautorisierte nderung der Ausr stung oder den Ersatzes der anschlie enden Kabel oder durch Anschlu von Ger ten hervorgerufen wird die nicht ausdr cklich von Toshiba TEC genehmigt wurden sind Die Korrektur von St rungen die durch solche unautorisierte nderung Ersatz oder Zubeh r verursacht werden liegt in der Verantwortlichkeit des Benutzers TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 2007 03 14 TOSHIBA TABLE OF CONTENTS TABLE OF CONTENTS Page 1 PRODUCT OVERVIEW caetccecacecscac toad tacd cde sedadesiccecesdancdavesasdacusteenddactexcesdeucdslasteeidaincnvvencetinsa 9 1 1 Introduction ansehen ndtv i ei dain i dasa ied 9 Ns
18. encouraged to contact Toshiba TEC immediately The Toshiba TEC company is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Toshiba TEC The correction of interferences caused by such unauthorized modification substitution or attachment will be the responsibility of the user TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 2007 03 14 TOSHIBA Bundeskommunikationen Kommission FCC Hochfrequenz Storungs Richtlinie Warnung nderungen oder nderungen an der Ma einheit die nicht ausdr cklich von der Seite die f r die Befolgung verantwortlich ist genehmigt ist k nnen zum Entzug der Benutzungsberechtigung dieses Ger tes f hren Anmerkung Dieses Ger t wurde getested und entspricht der zul ssigem Richtlinien eines digitalen Ger tes der Klasse A gem Abschitt 15 in den FCC Richtlinien Diese Richtlinien sind dazu da einen angemessenen Schutz gegen sch dliche St rung bei der komerziellen Nutzung dieses Ger tes zu gew hrleisten Dieses Ger t erzeugt und benutzt Hochfrequenzenergie und kann Hochfrequenzenergie ausstrahlen Wenn die Installierung und Benutzung dieses Ger tes nicht wie im Benutzer Handbuch beschrieben ist durchgef hrt wird kann eine sch dliche St rung von Funkverbindungen verursacht werden Der Betrieb dieses Ger t in
19. hard Doing this may damage the power cord causing fire electric shock or broken wire 4 When it thunders unplug the power cord Lightning stroke may cause fire or electric shock 5 Keep the power cord away from a heater The cover of the power cord may be melted causing fire or electric shock 6 Do not connect the power cord to the AC outlet provided on the POS terminal such as ST 5600 ST 5500 etc CAUTION 1 When separating the AC adapter please contact your authorized TOSHIBA TEC representative 2 The built in AC adapter is exclusively for this printer Do not use it for any other machines 3 The AC adapter can be used indoors only Never use it outdoors 4 Be sure to unplug the printer when it is not used for a long time 5 Do not share the power source with other electric appliances which generate noise TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 19 of 32 2007 03 14 TOSHIBA EEE 5 1 Connecting the Power Cord and Interface Cable CAUTION 1 Be sure to hold the connector when plugging in or unplugging the AC adapter cable 2 Insert the AC adapter cable and the power cord firmly 1 Turn the printer power OFF 2 Insert the power cord into the AC inlet 3 Connect and secure the interface cable to the interface connector in the correct orientation Serial interface Secure the connector with the screws USB interface Securely insert the connector
20. hold Button DOWN at least 1 second to validate TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 25 of 32 2007 03 14 TOSHIBA Rolling ASCII print test Receipt This option let you run rolling ASCII printing test The printer prints the resident character set in standard pitch continuously When Rolling ASCII Print Rept is selected test print will start Press the Paper Feed Button to stop the test Rolling ASCII Stop and exit test gt Long Click Page number 00000008 VHS HIN un Q TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 26 of 32 2007 03 14 TOSHIBA lt H print test Receipt This option let you run H printing test The printer prints the H character in standard pitch continuously When H Print Test Rept is selected test print will start Press the Paper Feed Button to start or stop the test Press the Paper Feed Button to stop the test H Print test Stop and exit test gt Long Click Page number 00000008 TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 27 of 32 2007 03 14 TOSHIBA E Duty check print test Receipt This option let you run duty check printing test The printer prints the 12 5 25 50 and 100 duty original pattern When Duty Check Print Rcpt is selected test print will start Press the Paper Feed Button to start or stop the test
21. ld be cleaned regularly The greater the usage on the printer the more frequent the cleaning i e low usage weekly high usage daily 6 1 Cleaning Cleaning the Print Head and Platen Print Head Element 1 Turn the power OFF and open the y printer cover 2 Clean the print head element cross hatched area in the figure on the right with a cotton swab slightly moistened with alcohol a 3 Clean the platen with a soft cloth moistened with alcohol Caution Hot surface Please refer to the Z Platen WARNING On the above Cleaning the Covers Wipe the covers with a soft dry cloth or soft cloth slightly moistened with mild detergent After using detergent for cleaning be sure to wipe it off with a slightly moistened cloth TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 30 of 32 2007 03 14 TOSHIBA 6 2 Removing Jammed Paper 1 Turn the power OFF 2 Open the printer cover 3 Remove the jammed paper DO NOT USE any sharp implement or tool as these will damage the printer 4 Clean the print head and platen then remove any further dust or foreign objects 5 Re load the receipt roll Refer to Section 5 3 Loading the Receipt Roll 6 After closing the printer cover turn the power ON The printer will initialise the auto cutter to restore the printer stand by TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 31 of 32 2007 03 14 TOS
22. r print blurred print e Is the proper paper used e Is the paper dampened Refer to Section 2 2 and use the TOSHIBA TEC specified paper Do not use dampened paper NOTE If any problem occurs other than the above please contact your authorised TOSHIBA TEC representative TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 32 of 32 2007 03 14
23. s Owner s Manual TRST A10 2007 03 14 TOSHIBA EE Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Communication Cables Shielded communication cables must be used with this unit to ensure compliance with the Class A FCC limits Information to User This equipment must beinstalled and used in strict accordance with the manufacturer s instructions However thereis no guarantee that interference to radio communications will not occur in a particular commercial installation If this equipment does causeinterference which can be determined by turning the equipment off and on the user is
24. s are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense Changes or modifications not expressly approved by manufacture for compliance could void the user s authority to operate the equipment lt For EU only gt TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 2007 03 14 TOSHIBA Important Information to the User In order to ensure compliance with the Product Safety FCC and CE marking requirements you must use thepower supply power cord and interface cable which were shipped with this product or which meet the following parameters Power Supply Power supply should be certified according to UL EN IEC 60950 Class 1 power supply with SELV Secondary Extra Low Voltage non energy hazard output limited power source input rated 100 240 Vac 1 5 0 8 A 50 60 Hz output rated 24 Vdc 3 15A Use of this product with a power supply other than the Toshiba TEC power supply will require you to test this power supply and Toshiba TEC printer for FCC and
25. t in AC adapter supplies 24V power to the printer through this connector Do not connect anything other than the recommended AC adapter 2 Serial interface connector An interface cable which connects the printer to a POS terminal is connected to this connector A RS 232C interface cable Serial I F model 3 USB interface connector An interface cable which connects the printer to a POS terminal is connected to this connector A USB I F cable V2 0 Full Speed 4 Drawer interface Connector CDKO 6 pin modular connector A drawer cable which connects the printer to a drawer is connected to this connector To this connector a Toshiba drawer can be connected Do not connect anything other than the connectable drawer Note For connectable drawers refer to your nearest authorized TOSHIBA TEC representative TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 14 of 32 2007 03 14 TOSHIBA Em 4 SET UP PROCEDURE 4 1 Requirements for Operation This printer has the following requirements Serial interface Type The TOSHIBA POS terminal to be connected must have a serial port To communicate with the TOSHIBA POS terminal an RS 232C interface cable is required RS 232C cable 9 pins USB Interface Type e The TOSHIBA POS terminal to be connected must have a USB port e To communicate with the TOSHIBA POS terminal a USB cable is required Parallel Interface Type Option The Toshi
26. t sunlight high temperature high humidity dust or gas e A contact of chemical or oil may discolour or erase the printed record e Rubbing the paper hard with nail or hard object may discolour the paper e The paper end should not be pasted to the core For further information please contact your authorized TOSHIBA TEC representative or authorized paper manufacturer TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 11 of 32 2007 03 14 TOSHIBA 3 APPEARANCE 3 1 Front Rear View Front View Rear View acon POWER LED Green Lights when the power is turned on ERROR LED Blinking Green ne Q D indicate Used to feed receipt paper A touch of this button causes one line feed Pressing and holding it feeds the paper continuously When the power switch is turned on while the FEED button is pressed and held the printer will perform a self test print TOSHIBA TEC Europe Retail Information Systems Owner s Manual TRST A10 Page 12 of 32 2007 03 14 TOSHIBA Error Status Table Green LED Blinking Slow Problem What to Do Where to Go Receipt paper is low There are about 4 meters 3 meters 15 feet 10 feet of paper left Change the paper soon to avoid running out of paper part way through a transaction See Loading and Changing the Receipt Paper in chapter 2 Green LED Blinking Fast
27. ts 58 mm 432 dots Resolution 203 2 dpi x 203 2dpi Printing speed Max 9 ips max 225 mm sec for 75W 55W mode 2 colour printing Max 50 mm sec Printing columns Font A 12 x 24 dots 48 42 columns Font B 9 x 24 dots 64 56 columns Character size Font A 1 5 x 3 00 mm Font B 1 125 x 3 00 mm Character types Code pages PC437 PC850 PC852 PC857 PC858PC860 PC863 PC865 PC866 and PC1252 Logo registration and print User defined characters and logos are downloadable in the flash memory Line spacing 7 52 default and variable lines per inch Printable bar codes UPC A UPC E JAN13 EAN JAN8 EAN Code 39 Code 128 Interleaf 2 of 5 Codabar PDF417 Code 93 Cut method Partial cut Paper Thermal paper roll 80 mm x dia 83 mm Max Thermal paper roll 58 mm x dia 83 mm Max Interface RS232C I F or USB I F V2 0 Full Speed Parallel as Option Input buffer 4K bytes 128 bytes Printer supply input voltage Rated output DC 24V 3 15A 75W Power consumption 3 15A 75W Power Supply 2 29A 55W Power Supply AC adapter specification Rated input AC 100 240V 50 60Hz 2 0A max Rated output DC 24V 3 15A 75W Body colour Fair White SF or Cool Black CB Operating temperature 5 50 C Operating humidity 10 to 90 RH no condensation Storage temperature 20 C to 60 C Storage humidity
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