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Software Version 1.3 User's Guide

1. MSN1 MSN2 Note If user plans to use multiple devices on this ISDN BRI line see Section One please specify if MSNs will filter calls Subaddresses will filter calls Users See Directory Number and Subaddresses in the online manual for more information Please provision the ISDN BRI network and return this form to the USER at the fax phone or address listed in Section One on the other side of this page E 6 A about this guide xi adjusting cameras before videoconference 2 1 document camera 4 4 far end 5 1 main camera 4 3 near end 4 3 answering calls automatically 3 2 how to 3 1 location of green button on top of system 1 1 audio See also the online manual adjusting 4 2 connecting cable to back panel A 1 default settings B 2 muting the microphone 4 1 tips for using a microphone 4 1 automatic answering 3 2 See also the online manual default setting B 2 auxiliary audio connecting cable to back panel A 2 auxiliary camera connecting cable to back panel A 2 Index B back panel connecting to A 1 description of 1 3 beep controlling volume of 4 2 blank screen 7 3 blue button on Look At Me Button 4 4 broadcaster definition of 5 7 selecting 5 11 Browse button 5 9 Browse menu 5 8 browsing 5 7 busy signal 3 8 buttons on hand held remote getting help on 1 7 illustration of 1 2 C cabling to back panel A 1 call See also the online manual answering 3 1 Index 1 This docum
2. A volume bar appears on your monitor to show you the volume level We recommend that you do not use the volume buttons on your monitor to adjust the sound because this may interfere with your ability to adjust the volume with the hand held remote Also if the volume of the monitor is too high or too low the people at the far end site may hear echoes In general leave the volume level on the monitor set to about the middle position If the far end does hear echoes turn down the near end monitor volume until the echoes stop The VOLUME button doesn t control the volume for your system s sound effects such as the ring dial tone and beep If you want to change the volume of these use the system menus See the online manual for more information about sound effects volume Displaying and Removing the PIP Displaying and Removing the PIP PIP Switching Between the Main Camera the Document Camera and the VCR SEND euo MAIN DOC VCR p Adjusting Your Cameras NEAR END The little window in the lower right corner of your screen is called the picture in picture PIP window You can make this window appear or disappear anytime To make the PIP appear or disappear Press PIP If the PIP was on your screen it disappears if it wasn t on your screen it appears Usually the PIP shows what you are sending to the far end However if you re viewing a snapshot or viewing the near end the PIP
3. This document was created with FrameMaker 4 0 4 You can use the Dialing Directory to store the telephone numbers of the places you call so that you can dial them easily This chapter tells you how to add numbers to the Dialing Directory by typing them in or by saving a number that you have just called It also explains how to change or remove Dialing Directory information Adding or Saving a New Dialing Directory Entry 6 All About the Dialing Directory The Dialing Directory is a phone book that you create listing the names of the sites you call along with their numbers It makes dialing calls faster and easier When you add a new directory entry you enter the site name and phone numbers of a site that you plan to call You can also automatically save the number of the last call you dialed to use at another time When you add or save an entry the Dialing Directory assigns a speed dial number directory entry number for that site Then the next time you want to call that site you can simply press XJ and type in the speed dial number or you can highlight the site name in the Dialing Directory and press ENTER Adding a New Dialing Directory Entry SETUP To add a new entry in the Dialing Directory 1 Press SETUP The Setup Menu appears Modify Dialing Directory 6 1 ALL ABOUT THE DIALING DIRECTORY 2 Press 1 to choose Modify Dialing Directory The Dialing Directory Setup Menu appears
4. Image control buttons Sound control buttons O O HELP STATUS 9 CALL ADD DE Bs HANG UP O o m n e 3 kj ES zi 5 E os o A A A z o E 9 E 2 E c lt x x Ly FAR END DOC PRESETS NEAREND SNAPSHOT be T n 8 PIP e VCR SNAPSHOT ADJUST a NEAR END POINT MUTE e 8 lt a ela Q4 Q VOLUME Adding Optional Equipment a Camera Your system s main camera which is shown in the illustration on page 1 1 captures everything that s going on in your conference room You can pan move to the left or right tilt move up or down or zoom this camera by pressing buttons on your hand held remote a Microphone Often videoconferencing systems require you to put microphones on your conference room table or somewhere else around the room Not so with this system This system has a high quality built in microphone that lets you clearly hear all the voices you need to hear during your conference The microphone works best in a room that s about 5 meters 16 feet by 5 meters 16 feet or smaller If your room is larger you may want to connect another microphone a Back panel This is where you connect the cables to your system such as the network cable the power cable and the audio and video cables from the monitor Y
5. Wo do ee ee ee ae ae a ee et AO S L 0 WN e 6 6 6 0 6 sa s e o ee 0 0 AR AO oe 0 6 6 8 8 6 8 8 8 0 8 8 8 0 8 7 7 moe User s Guide Copyright O 1997 PictureTel Corporation Printed in U S A PictureTel Corporation 100 Minuteman Road Andover MA 01810 Telephone number 508 292 5000 Picture Tel is a registered trademark and the PictureTel logo Look At Me Button PowerMic and SwiftSite are trademarks of PictureTel Corporation PostScript is a trademark of Adobe Systems Incorporated The information contained in this document is subject to change without notice PictureTel assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material Nor does PictureTel make any commitment to update the information contained in this document This document contains proprietary information which is protected by copyright All rights reserved No part of this document may be photocopied or reproduced in any form without the prior written consent of PictureTel Corporation Edition 800 0639 02 A Customer order number DOC SS700 E FCC Notices Class B Part 15 Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate r
6. a For a document camera use the controls on the document camera a Fora VCR with a videotape playing use the controls on the VCR For information about configuring your camera such as setting the white balance and focus see the online manual During a videoconference you may want the camera to point at a particular person or location such as at the main speaker or at a flipchart Camera presets are buttons that let you store camera positions for the main camera After you set a camera preset all you have to do is press one of the buttons to make the main camera move to that stored position With the hand held remote you can set one or two camera presets for the main camera You can set or change them anytime but it s better to do it before you start your meeting so that you can easily use them during the conference Your hand held remote has a camera preset button already set up for you it s called the SHOW ROOM button in the SEND section of the hand held remote When you first press this button the main camera automatically centers and zooms out to show more of the conference room We recommend that you keep it set like this or adjust it to get a better view of the room Setting Camera Presets POINT PRESETS MAIN O SET ZOOM SHOW ROOM To set a camera preset button 1 Press MAIN to view the image from the main camera 2 Adjust the image using POINT and ZOOM Keep doing this until
7. Grant the next request to for voice activated mode be broadcaster that is in the queue Clear all requests for broadcaster status Display the Broadcaster menu to select a broadcaster IE Display the Chair Contro _ version of the Browse menu unt Y Drop a specific site from the conference End the videoconference You select any of these options by highlighting the option and pressing ENTER Here s more information about these chair control features Releasing Chair Control If a participant at another site asks for chair control you can release chair control if you wish This allows the other site to become chair If you give up chair control the system prompts you to confirm the action just in case you chose the wrong menu item Granting the Next Floor Request In the Browse menu there s an item called Request the Floor that lets a participant ask to become the broadcaster It s not unusual for several participants to request broadcaster status during the same period of time 5 10 Participating in a Multipoint Call If this happens the system queues the requests When someone requests the floor a large dot appears next to the site name on the Chair Control Browse Broadcaster and Drop Site menus until the request has been granted This choice is grayed out when there are no pending floor requests Clearing All Floor Requests You can clear all requests to be broadcaster if for exam
8. Modify Dialing Directory The Dialing Directory Setup Menu appears v _jSave Last Call into Directory zd Modify an Existing Directory Entry 3 Press 1 to choose Save Last Call into Directory A screen appears showing the next available directory entry number You can use that number or enter a new one from 1 through 999 The number you enter becomes the speed dial number for that site 4 Enter the speed dial number and site name as described in Steps 4 and 5 of the Adding a New Dialing Directory Entry section A warning message appears if an identical site name or number is already in the Dialing Directory Otherwise the new entry is added ALL ABOUT THE DIALING DIRECTORY Changing an To change an entry that s already in the Dialing Directory Existing Dialing 1 Press SETUP Directory Entry The Setup Menu appears J Eas Modify Dialing Directory x a J L 2 Press 1 to choose Modify Dialing Directory The Dialing Directory Setup Menu appears save Last Call into Directory Modify an Existing Directory Entry siu 3 Press 3 to choose Modify an Existing Directory Entry The Dialing Directory appears 4 Press S7 to highlight the entry you want to modify and press ENTER ENTER A screen appears with the same information as when you select Create a New Directory Entry The current settings appear as the default values 6 6 Removing an Entry from the Dialing Dir
9. call With video calls you usually have to enter two telephone numbers instead of one Typically these numbers are very similar or exactly the same This is because ISDN BRI network connections often consist of two lines within the one ISDN cable To manually dial a call 1 Press CALL ADD The Dialing Directory appears CALL ADD 3 4 Dialing a Call ENTER ENTER ENTER 2 Press ENTER to choose Place Manually Dialed Call The Manual Dial screen appears Manual Dial Instead of pressing CALL ADD and then ENTER you can manually dial just by pressing the numbers on the hand held remote As soon as you press a number button the Manual Dial screen appears showing the numbers as you type them Type the first telephone number and press ENTER The numbers appear on first line of the Manual Dial screen as you type them If your call needs two telephone numbers type the second number If your call needs only one telephone number skip this step Instead of pressing ENTER after typing the first telephone number you can press 7 to copy the first telephone number to the second line Then press Q to backspace if you need to change some of the numbers Press ENTER again whether or not you typed in a second number to start dialing 3 5 ALL ABOUT CALLING Joining a Multipoint Call 3 6 These messages appear Dialing Video Call Ringing at Far End Call Conne
10. camera configuration This appendix lists the factory defaults for all these settings You can run your videoconferencing system as it is set but if you want to change any of the settings you can do so through the system sere menus You access the system menus by pressing SETUP The Menu column in the following table lists the menus on which you ll find the various options that you can set The Option column lists the options on those menus See the online manual if you want more information about the various options For example the online manual explains the various video transmission formats so you can decide which is the best for your system B 1 This document was created with FrameMaker 4 0 4 DEFAULT SETTINGS Menu Option Default Setting Setup Do Not Disturb Off Localization Settings AC Lighting Frequency 60 Hz Clock Settings Clock Display Format 12 Hour System Security Settings Require Configuration Password Off Allow Changes in Dialing On Directory Enable Auto Answer Mode Off Video Configuration Permit Control by Far End On Set Video Transmission Format Automatic Main Camera Source Set Source Name Main S i Set Pan Direction Mirrored Set White Balance Automatic Set Focus Automatic Set Exposure Automatic Doc Camera Source Set Source Name Doc Configuration Audio Configuration Set Sound Effects Volume Midscale Set Audio Transmission Format Automatic Set I
11. e Save Last Call into Directory Create a New Directory Entry sal zd 3 Press 2 to choose Create a New Directory Entry Depending on how you set up your system you may be asked to indicate whether or not rate adaption is supported For more information on rate adaption see the online manual A screen appears showing the next available directory entry number You can use that number or enter a new one from 1 through 999 The number you enter becomes the speed dial number for that site Dialing Directory Speed Dial E A A A A A A A A A A A A a A A A A E A A Ro 6 2 Adding or Saving a New Dialing Directory Entry ENTER ENTER ENTER 4 Press ENTER to use the number shown on the screen or type a different number and press ENTER A warning message appears if an identical number is already in the Dialing Directory Another screen appears asking you to enter the site name 5006865000600 No fe fol Ps r Pu ly iwi Er 7 oieee ieie 5 Enter the site name by following these steps using 7 Q P or gt to highlight a button on the screen a Highlight the letter or number you want b Press ENTER to accept the letter or number The letter or number appears in the text box at the top of the screen c Repeat Steps a and b for each letter or number in the name Site names can be up to 16 characters long If you need to delete a letter or number highlight Backspace and press E
12. for Your Meeting Making Sure Your System Is Or iie iia 2 1 Previewing Your Cameras or VCR u csccsessesesesseesesesceneseseseenesesescenesessseseenenessseseeneneseseeneseneeeseenes 2 1 Setting Camera Presets Sa nennen ee sa areena n eiar aiaee E AARAA Aio teri reete rbaed eie eee bein redis esee iss 2 2 Chapter 3 All About Calling Answering a Call nao ios 3 1 Dialing a Calla A A AA Den edph tp tbe tue rt aria 3 2 Directory A edle eite tede tienes atte leote dtr 3 2 Speed Dialing es sete dete ads 3 3 vii This document was created with FrameMaker 4 0 4 Manual Dialing ut tai A ote me tate tuae 3 4 Joining a Multipoint Call sse entente tnnt 3 6 Joining a Data Conference Call isiin itia e a p nter 3 7 Redialing ay Callate iria 3 8 Endinga Call tt aa 3 9 Setting Do Not Disturb Mode e mail 3 10 Chapter 4 Meeting Basics Using 3 Microphone tzanian n tace aeaaeai aa E casae E Ea an tete aed 4 1 Mute Your Microphone men eea aea daa 4 1 Adjusting the Sound Yo EIeat iaa 4 2 Displaying anid Removing the PIP tata dat 4 3 Switching Between the Main Camera the Document Camera and the VCR 4 3 Adjusting Your Cameras eene eun fe A etiaro ir ses caches ADAE Mns 4 3 Using Camera Presets urere irm erre nasa puis rs eei RE caes AUR 4 4 Using the Orange Buttons to Send from the Main Camera and View the Far End 4 5 Chapter 5 Beyond the Basics Adjusting Far End Cameras ccccccssscses
13. form that guided you through the ISDN ordering process You may need an additional form or forms however in case you move your system or otherwise change its configuration This appendix provides you with an additional copy of the How to Order ISDN form that you can photocopy and keep in case you need it later The form is available in two versions Use the form that is appropriate for your site a How to Order ISDN BRI in the United States and Canada a How to Order ISDN BRI Outside the United States and Canada E 1 This document was created with FrameMaker 4 0 4 HOW TO ORDER ISDN BRI Each How to Order ISDN form has two sides Side Information Description Front User Asks the videoconferencing user questions to ensure that the correct type of ISDN BRI is installed Back Network Provider Guides the network provider in provisioning ISDN BRI This section also instructs the network provider to supply the user with the information needed to install the videoconferencing system E 2 How to Order ISDN BRI For Your Videoconferencing System in the United States and Canada This form will help you order ISDN BRI for your videoconferencing system by guiding you through the process and ensuring that you receive the correct ISDN line for your videoconferencing system There are two sections to this ordering sheet Section One below should be completed by the videoconferencing user Section Two revers
14. front of the system is lit If it s not on press the power switch on the back of the system If this is the very first time you power up your system you need to follow the Simple Setup procedure that automatically appears on your screen Simple Setup asks you for the information needed to get the system ready for videoconferencing with ISDN Basic Rate Interface BRI network service To learn more about ISDN refer to Appendix D of this guide If you ve used your system before you can use the settings you already have or you can create and save new settings see the online manual and Appendix E of this guide for more information Previewing simply means looking at the image from your main camera your document camera or your VCR so that you can make any adjustments before the videoconference starts For example you may want to zoom the main camera in or out or point it at a different location 2 1 GETTING READY FOR YOUR MEETING 2 2 SEND 2 VCR MAIN DOC NEAR END B e X GJ POINT ZOOM Setting Camera Presets To preview 1 Choose the camera or the VCR by pressing theMAIN DOC orVCR button in the SEND section of your hand held remote 2 Press NEAR END in the VIEW section of your hand held remote The image from that camera or VCR appears on your screen 3 If you want to adjust the image a For the main camera use POINT and ZOOM in the ADJUST section of the hand held remote
15. hand held remote 2 Adjust the image using POINT and ZOOM Keep doing this until the camera is showing the image exactly the way you want it When you ve finished adjusting the far end camera press NEAR END in the ADJUST section of your hand held remote to return to adjusting your own camera 5 1 BEYOND THE BASICS Working with During a meeting you may want to distribute copies of a diagram Snapshots or pass around an illustration so that everyone can take a close look at what you re discussing You can do the same in a videoconference by sending a snapshot A snapshot is a picture like an electronic photograph that you can send to the far end Sending a Snapshot To send a snapshot to the far end SEND a 1 Press either MAIN or DOC to view the image from that camera MAIN DOC 2 Adjust the image using POINT and ZOOM for the main camera or Ss the manual controls for the document camera S o Keep doing this until the camera is showing the image exactly V the way you want it POINT ZOOM 3 Press SNAPSHOT in the SEND section of your hand held remote Suet The snapshot appears on the far end screen and on your screen and whatever you were viewing at the far end appears in your PIP Whenever a snapshot appears you also see the snapshot icon in the upper left corner of your screen When you ve finished looking at the snapshot press FAR END in the VIEW section of your hand held remote to ret
16. meters 16 feet by 5 meters 16 feet If you want to speak privately to someone at your site during your videoconference you can mute your microphone To mute your microphone Press MUTE The near end mute icon appears on your screen When you finish your private conversation press MUTE again to return to sending sound to the far end Here are some pointers for using MUTE if you have optional equipment or if you are in a multipoint call a If you have more than one microphone pressing MUTE mutes all the microphones 4 1 MEETING BASICS Adjusting the Sound You Hear VOLUME 4 2 p a If your system has an optional Look At Me Button people sitting far from the hand held remote can mute the microphone by pressing the MUTE button on the Look At Me Button If you have a VCR connected to your system and you re playing a videotape pressing MUTE does not mute the audio from the videotape In a multipoint call with voice activated switching you should mute your system whenever you don t want to be seen or heard by the other sites in the call This way your site won t be shown to the others if you talk among yourselves If the sound you hear from the far end is either too faint or too loud you can adjust it by using the VOLUME button on the hand held remote To adjust the volume Press the left side of theVOLUME button to decrease the sound or press the right side of theVOLUME button to increase the sound
17. n Ab naa 7 4 Network or Communications Failure sse 7 5 ix Appendix A Back Panel Connect Ons ii AA enue anes A 1 Appendix B Default Settings c B 1 Appendix C Upgrading Your Staind A ted fadus C 1 Appendix D ISDN Confiparations A Nai D 1 Appendix E Howto Order ISDN BRE o odo otc ei hte A O E RAS E 1 TN ON AA sepals tung A M aes Index 1 About This Guide Congratulations You ve purchased one of the most simple and portable videoconferencing systems available today If you ve ever set up and used a VCR fax machine or stereo you can set up and use this system The installation card that came with your system tells you how to install it and how to make your first call This guide explains just about everything else you can do with your system from the basic to the more advanced features To learn about the videoconferencing basics read Chapters 2 and 4 When you re ready to do more with your system continue with the remaining chapters To learn more about calling read Chapter 3 If you need any help using your system check the online manual or the online help for information If you still need help call your videoconferencing support provider xi This document was created with FrameMaker 4 0 4 Introducing Your Videoconferencing System This document was created with FrameMaker 4 0 4 This chapter tells you about the components that make up your videoconferencing syste
18. shows the far end instead With your system you can send video to the far end from your main camera your document camera or your VCR To switch from one to another during your videoconference just press the appropriate button MAIN DOC or VCR in the SEND section of the hand held remote For example to switch from sending video from the main camera to sending video from a document camera press DOC The far end then sees the video from your document camera To switch back to the main camera just press MAIN At the start of every video call the video is sent from the main camera During a videoconference you might want to adjust your main or document camera to zoom in or out on a person or document or to show something else in the room To adjust your main camera 1 Press NEAR END in the ADJUST section of your hand held remote 4 3 MEETING BASICS Using Camera Presets 4 4 PRESETS Ce SHOW ROOM 2 Press POINT to pan or tilt the camera or pressZOOM to zoom in or out Keep doing this until the camera shows the image exactly the way you want it If you want the main camera to center itself and then zoom out to show more of the conference room you can press the SHOW ROOM button on the hand held remote instead of adjusting the camera with the POINT and ZOOM buttons Or if you have a Look At Me Button you can press its SHOW ROOM button To adjust your document camera use the controls on the cam
19. whatever video appears on your screen including snapshots To record a videoconference 1 Power on the VCR 2 Insert a blank videotape into the VCR 5 4 Using a VCR with Your System 3 Begin the videoconference 4 Press the RECORD button on the VCR or on the VCR s remote control when you want to start recording the videoconference Playing a Videotape You can use a VCR that s connected to the system to play a videotape that both the near end and the far end can see To play a videotape during a videoconference 1 Power on the VCR 2 Insert the videotape into the VCR 3 When you re ready to play the videotape press PLAY on the VCR or on the VCR s remote control 4 Press NEAR END n the VIEW section of the hand held remote rae 5 PressVCR in the SEND section of the hand held remote The near end and far end can now see and listen to the videotape You can use the VCR s remote control to fast i forward rewind or stop the videotape anytime You can use the hand held remote to adjust the volume 5 5 BEYOND THE BASICS Participating in a Multipoint Call In a point to point videoconference there s only one way to participate your site sees the other site and the other site sees your site Once the call connects all you need to think about is controlling the camera if you want to and controlling the volume which includes muting In a multipoint videoconference things are different There ca
20. your other calls Choose Save Last Call into Directory from the Dialing Directory Setup menu to save the call with the correct settings If this is not successful go to the next step 4 If the far end site is a PictureTel system have them run the Local Channel Loopback test from the Loopback Tests menu If this test fails the people at the far end site should contact their videoconferencing support provider If this is successful but you are still experiencing problems go to Step 6 7 6 Network or Communications Failure If you have these symptoms You can call most sites but not others continued 5 If the far end site is not a PictureTel system verify that it Check to see if the far end site is on a virtual private Check that you are dialing the correct OFF NET numbers Do this can receive a call using the H 320 standard Some non PictureTel systems require that you manually set up the system before accepting an H 320 video call If the far end system is H 320 compatible verify that it can support and is set for the appropriate video and audio transmission formats If the far end site can accept calls using the H 320 standard and you are still experiencing problems go to the next step sometimes called software defined network Have the people at the far end site ask their internal telecommunications department for this information Many virtual private networks do no
21. 7 5 setting up system for 2 1 terms D 3 upgrading software through C 1 keypad See hand held remote LED See light light near call in progress icon 3 1 near power on icon 2 1 not lit on front of system 7 2 on back of system 7 2 lighting See also the online manual default setting for frequency B 2 local upgrade C 1 localization See also the online manual default setting B 2 Look At Me Button illustration of 1 4 moving to preset position 4 4 muting from 4 2 using SHOW ROOM button 4 4 M main camera adjusting 4 4 checking if sending images 5 3 default settings B 2 description of 1 3 illustration of 1 1 previewing 2 1 seeing video from 4 5 showing the room 4 4 storing positions for 2 2 switching from 4 3 Main Help Menu illustration of 1 8 viewing 1 7 making call problems with 7 5 manual dialing alternate method 3 5 description of 3 4 how to 3 4 menus accessing 5 4 Browse 5 8 getting help on 1 7 microphone adding additional 1 3 1 4 adjusting sound 4 2 connecting auxiliary cable to back panel A 2 description of 1 3 getting the best sound 4 1 illustration of 1 1 muting 4 1 using during a videoconference 4 1 monitor cabling to back panel A 1 volume buttons on 4 2 moving camera at farend 5 1 main or document 4 3 to preset position 2 2 4 4 moving system how to 1 3 multipoint H 243 conferencing features 5 6 multipoint bridge 3 6 multipoint call browsing 5 7 chair contr
22. CANCEL a If you choose Local PC Card the system prompts you to insert the PC card Insert the card face up into either PC card Switching Software Versions slot at the back of your system see Appendix A for an illustration of the back of the system Then press ENTER If you want to stop the upgrade press CANCEL at any time Doing this leaves your old software unchanged When the upgrade is done this message appears Please restart your system for the changes to take effect 6 Turn the power button off and then turn it on again When the system restarts the new version of software automatically initializes Note When you upgrade your system software your system settings and Dialing Directory entries remain unchanged Switching You may want to switch software versions if for example you Software downloaded a new software release but then you decide you want to switch back to the previous version You can have one or two Versions software versions resident on your system You cannot switch software versions when you are in a video call C 5 UPGRADING YOUR SYSTEM To switch software versions 1 Press SETUP b The Setup Menu appears E LE Update Software J 2 Press 7 and ENTER to choose Update Software The Update Software Menu appears F Set Version 7 1 3 a 3 Choose Set Version Up to two available software versions are listed 4 Choose a software version and press ENT
23. DN D 1 D 4 system 5 4 connecting equipment to back panel A 1 D data conference 3 7 data port See also the online manual default settings B 3 default settings B 1 diagnostic procedures 7 1 See also the online manual dial tone controlling volume of 4 2 dialing can t reach some sites 7 6 directory dialing 3 2 manual dialing 3 4 problem with 7 5 speed dialing 3 3 three ways to dial 3 2 Dialing Directory See also the online manual adding anentry 6 1 changing anentry 6 6 default setting for allowing changes B 2 description of 3 2 dialing a call from 3 3 illustration of 3 3 removing anentry 6 7 saving the last dialed call 6 4 speed dialing 3 3 directory See Dialing Directory disconnecting froma call 3 9 distance away from system 4 1 for adding more microphones 4 1 of hand held remote from system 1 2 of microphone from system 1 3 doc camera See document camera document camera adjusting 4 4 checking if sending images 5 3 connecting cable to back panel A 2 default setting B 2 previewing 2 1 switching from 4 3 using controls on 4 4 Do Not Disturb mode default setting B 2 description of 3 10 setting 3 10 E echo default setting for echo cancellation B 2 hearing 4 2 electronic photograph See snapshot ending a call 3 9 entry Dialing Directory adding 6 1 changing 6 6 removing 6 7 equipment adding optional 1 3 connecting to back panel A 2 error message during power on 7 3 noting for
24. ENTER to choose Update Software The Update Software Menu appears u E Install New Version 3 Choose Install New Version Upgrading the Software The Software Upgrade Agreement appears install a new versi n of sofware Tha nue sofware is subject to the same license ten and reachiciians se apply in the sobar daliwerad with your system If TOU DO NOT AGREE TO SUCH LICENSE TERMS DO HOT COMPLETE INSTALLATION AND DELETE ANY COPIES FROM YOUR SYSTEM If you would like lo review those terms please reler to the Software Upgrade i to reviews those terms please refer to the See the front matter of this guide for the full text of the PictureTel License Agreement 4 Press ENTER to proceed or press CANCEL to stop the upgrade If you press ENTER a pop up window appears and you can choose to upgrade either through a remote upgrade or through a local PC card Remote Upgrade C 3 UPGRADING YOUR SYSTEM 5 Choose your upgrade method a If you choose Remote Upgrade the Dialing Directory appears so you can place a call indicating that you want an upgrade Place Manually Dialed Call JJ a Choose Place Manually Dialed Call b Enter the Software Upgrade phone number one number only When the call connects the Call Connected message appears and the upgrade begins automatically Note If the line is busy your system automatically redials until it makes the connection or until you press
25. ER The message Change from Version XXX to Version YYY appears 5 Press ENTER to change versions or press CANCEL if you want to ENTER leave the current version unchanged Your system switches software versions When the switch is done this message appears Please restart your system for the changes to take effect C 6 Switching Software Versions 6 Turn the power button off and then turn it on again When the system restarts the version of software that you chose automatically initializes Note If you are switching from an older version Version A to a newer version Version B the Version A system settings and Dialing Directory entries are automatically saved and restored If you are switching from a newer version Version B to an older one Version A the Version A settings and entries are restored automatically C 7 Using the System Setup Procedure D ISDN Configurations Your system uses the ISDN network to send and receive video calls When you use the system setup procedure for the first time you are actually providing ISDN information so that the network knows what your system is where it is and what services it needs This process of entering ISDN information is called configuring your system When you finish providing the setup information you have built a configuration When you move your system or change its settings in any way you must use the setup procedure to reenter or change the I
26. INCLUDING NEGLIGENCE BREACH OF WARRANTY OR OTHERWISE EVEN IF PICTURETEL HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE U S Government Restricted Rights The Software and documentation are provided with resTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable Contractor manufacturer is PictureTel Corporation 100 Minuteman Drive Andover MA 01810 This Agreement is governed by the laws of the Commonwealth of Massachusetts Contents About This Guide 2 A pie xi Chapter 1 Introducing Your Videoconferencing System About Your EM AA A A aet excelent 1 1 Adding Optional Equipment cooonoconconononononnnnnnnnnnnnnnnnnnnnnnnanonnnnennnnranannn cn nanannn ARE nano naranan anin enaA ie 1 3 Getting More Information A pete ee utate ipti e i Rien 1 6 Using Online Help n rea gotten rd id 1 7 Using the Online Manual ese airs tiene ote uai Hd tht Per e 1 8 Chapter 2 Getting Ready
27. NTER d When you finish entering the site name highlight DONE and press ENTER A warning message appears if an identical site name is already in the Dialing Directory ALL ABOUT THE DIALING DIRECTORY 6 4 Another screen appears asking you to enter the phone numbers 6 Type the first telephone number and press ENTER The numbers appear on the screen as you type them 7 If your call needs two telephone numbers type the second number If your call needs only one telephone number skip this step Instead of pressing ENTER after typing the first telephone number you can press 7 to copy the first telephone number to the second line Then press Q to backspace if you need to change some of the numbers 8 Press ENTER again whether or not you typed a second number ENTER A message appears asking if you want to add any more entries 9 ChooseYes to add more entries to the Dialing Directory or choose No if you don t want to add more entries at this time Saving the Last Dialed Call in the Dialing Directory If you manually dial a phone number you can automatically save that number in the Dialing Directory to use at another time You must save the number within five minutes of hanging up the call Adding or Saving a New Dialing Directory Entry To save the last manually dialed number into the Dialing Directory 1 Press SETUP ae The Setup Menu appears Modify Dialing Directory 2 Press 1 to choose
28. SDN information This is called reconfiguring your system Your system lets you save up to five different configurations so that you don t have to rebuild a configuration each time you change or move your system Setting up different configurations is part of the setup procedure The first time you use the setup procedure the system guides you through the process of configuration but you won t be asked about any other configurations because you don t yet have any Atthe end of the system setup you have the chance to save the configuration Once you save a configuration and then use the system setup procedure again the system will ask you if you want to add change or delete a configuration You may want to add another configuration in case you want to use your system in more than one site or you may need to change your configuration if for example you change your network provider You might also want to delete a configuration that is no longer valid This document was created with FrameMaker 4 0 4 ISDN CONFIGURATIONS Things to Remember Note You can enter the setup procedure by choosing Simple Setup from the Main Menu rather than restarting the system to do so For more information about the system setup see the online manual ISDN configuration can be a complicated process but your system removes a lot of the complication a Your system only uses one type of ISDN BRI so the configuration choices are greatl
29. T emission standard EN 50082 1 Immunity standard harmonized European Safety Standard EN 60950 Harmonized Generic Safety Standard for Information Technology Equipment harmonized European Telecom Terminal Equipment Standard I CTR3 BABT as notified to the commission under Article 10 1 of EC Council Directive 91 263 EEC has issued the following marking which indicates their approval for SwiftSite to connect to the public telecommunications network s C 168 X The SwiftSite SS700 has been approved by the BZT in Germany and has been issued the following Registration Number D127284H The SwiftSite SS700 has been approved by the DGPT in Germany and has been issued the following Approval Number 96367B If you upgrade to a new release of system software please note the terms and restrictions in the following software license agreement PictureTel License Agreement This is a binding agreement between you the end user and PictureTel Corporation PLEASE READ THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THIS SOFTWARE USING THIS SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS IF YOU DO NOT AGREE TO THEM PROMPTLY RETURN THE SOFTWARE TO THE PLACE FROM WHICH IT WAS OBTAINED FOR A FULL REFUND 1 GRANT OF LICENSE This PictureTel License Agreement License allows you to a Use one copy of the system software product Software on the single System on which it is installed or for which you license any
30. adio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures a Reorient or relocate the receiving antenna a Increase the separation between the equipment and the receiver a Connect the equipment into an outlet on a circuit different from that to which the receiver is connected a Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Notice to Canadian Users This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of Industry Canada Cet appareil num rique respects les limites de bruits radio lectriques applicables aux appareils num riques de Classe B prescrites dans la norme sur le mat rial brouilleur Appareils Numeriques NMB 003 dict s par l Industrie Canada Industry Canada has certif
31. and held remote You ll see the image from whatever the far end has chosen as its camera and you ll return to sending video from your main camera 4 5 Beyond the Basics This document was created with FrameMaker 4 0 4 Once you feel comfortable with videoconferencing you might want to try doing more with your system For instance instead of just adjusting your own camera you might want to adjust far end cameras You might also want to connect and use other devices such as a printer and a VCR This chapter explains these advanced features Adjusting Far End Cameras FAR END C o v 2 POINT A E ZOOM 5 Beyond the Basics During a videoconference you might want to move a far end camera if for example you can t see the person who s speaking or if you want to zoom out to see everyone in the room You can move the camera at any far end site in any videoconference if the far end system is set up to accept camera control from another site You can only move the camera that the far end is currently using In a multipoint conference you move the camera of the site you are viewing see Participating in a Multipoint Call on page 5 6 for more information Only one site can control a far end camera at any one time It s a good idea to let the other sites know what you want to do before you try to control a far end camera To adjust a far end camera 1 Press FAR END in the ADJUST section of your
32. by the user s network provider Please read the following section ISDN BRI Service Specification then fill in the data requested in the Questions for Network Provider section below ISDN BRI Service Specification e As defined by Bellcore the ISDN BRI simplified ordering code is Js previously called Generic Data J Both B channels must carry circuit switched videoconferencing data The ISDN BRI service must allow videoconferencing calls to be dialed on either B channel or on both simultaneously TheD channel should not permit X 25 packet data The ISDN BRI service must be configured as Terminal Type A e The ISDN BRI service must support automatic Terminal Endpoint Identifiers TEIs e The ISDN BRI service must be tariffed and available from the customer s local central office The ISDN BRI service must have passed a loop qualification test at the user site listed in Section One Note Network provider does not block BRI videoconferencing transmissions into its data network Questions for Network Provider Please check the appropriate choices and fill in spaces below ISDN BRIservice is isnot tariffed available and loop qualified at all the sites the user has listed User requires an NT1 to use the ISDN BRI service Yes No If Yes the ISDN BRI network provider can cannot supply it If the ISDN BRI network provider cannot supply needed NT1 then who is a recommended supplier phone Infor
33. caution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Bescheinigung des Herstellers Importeurs Hiermit wird bescheinigt dass PictureTel SwiftSite SS700 in bereinstimmung mit den Bestimmungen der BMPT AmtsbIVfg 243 1991 funkenst rt ist Der vorschriftsm ssige Betrieb mancher Ger te z B Messender kann allerdings gewissen Einschr nkungen unterliegen Beachten Sie deshalb die HinWeise in der Bedienungsanleitung Dem Zentralamt fuer Zulassungen im Femmeldewesen wurde das Inverkehrbringen dieses Ger tes angezeigt und die Berechtigung zur berpr fung der Serie auf die Einhaltung der Bestimmungen einger umt PictureTel GmbH B ropark Oktavian M nchner Strasse 14 D 8043 M nchen Unterf hring Germany International Approvals We hereby declare under our sole responsibility in alignment with the terms of European Union Directive number 89 336 EEC 73 23 EEC 93 68 EEC and 94 797 EEC on the approximation of the laws of the member states relating to Electromagnetic Compatibility EMC The Low Voltage Directive LVD and The Telecom Terminal Equipment Directive that the SwiftSite SS700 meets the requirements of the Directives in full This equipment has been tested and found to comply with the following currently applied harmonized European EMC Standards EN 55022 I
34. cting Call Connected All Channels Active You then see the far end on your screen and the light near the call in progress icon on the front of your system is lit 2 LT Q A multipoint call is just like a regular video call except that there are usually more than two sites in the same way that a conference call is a telephone call with more than two parties Multipoint videoconferences are controlled by a device called a multipoint bridge To join a multipoint videoconference either you call the multipoint bridge or the multipoint bridge calls you You dial a multipoint bridge the same way you dial any video call that is you can directory dial speed dial or manually dial There are some special multipoint features that you can use if you have the large wireless keypad See Participating in a Multipoint Call on page 5 6 for more information In a multipoint call with voice activated switching the site where the current speaker is located is automatically shown on the screen Because of this when you re in a multipoint call you should mute your microphone whenever you re not speaking This way your site won t be shown to the other sites if you talk among yourselves Joining a Data Conference Call Joining a Data You can use your system to participate in a data conference call Conference Call Often referred to by the industry standard term T 120 data conferencing lets you share information from an ele
35. ctronic whiteboard an overhead projector or an online file To join a data conference call Ce 1 Press CALL ADD The Dialing Directory appears 2 Use the Directory Dial Speed Dial or Manual Dial method to dial the data conference call A screen appears that lists the current data conferences at the far end Your system administrator can provide you with the name of the conference you wish to join Conference Selection 3 If the data conference you want is not listed but you have the numeric name select lt lt JOIN UNLISTED CONFERENCE gt gt from the list and type in the number otherwise go to Step 4 The numeric name of the conference can be up to 255 characters in length 3 7 ALL ABOUT CALLING 4 Select the name of the conference you wish to join A screen appears that prompts you to enter the conference password Your system administrator can provide you with the password 5 Enter the conference password The conference password can be up to 255 characters in length Your system is now ready to participate in the data conference For more information about data sharing refer to the appropriate documentation for your data sharing peripheral devices Redialing a Call Sometimes when you place a video call the call may not go through the first time such as when the far end system is busy If this happens you may want to redial the call Just as with the redial feature on a telephone the redial feat
36. d of 90 days from the date of receipt PictureTel does not warrant that the operation of the Software will be uninterrupted or error free 2 CUSTOMER REMEDIES PictureTel s entire liability and your exclusive remedy shall be at PictureTel s option and upon return to PictureTel or its authorized dealer of the non conforming Software either to a repair or replace the Software that does not meet PictureTel s Limited Warranty or b refund the price paid This Limited Warranty is void if failure of the Software has resulted from accident abuse or misapplication Replacement Software will be warranted for the remainder of the original warranty period or 30 days whichever is longer PICTURETEL MAKES NO OTHER WARRANTIES EITHER EXPRESS OR IMPLIED REGARDING THE SOFTWARE FURNISHED UNDER THIS AGREEMENT PICTURETEL DISCLAIMS QE RE WARRANTIES OF l MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS ORAL OR WRITTEN EXPRESSED OR IMPLIED NO PICTURETEL DEALER AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION EXTENSION OR ADDITION TO THIS WARRANTY IN NO EVENT WILL PICTURETEL BE LIABLE FOR INCIDENTAL CONSEQUENTIAL SPECIAL OR INDIRECT DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR DATA OR OTHER PECUNIARY LOSS REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT TORT
37. e appropriate level Start with the monitor s volume set at its middle position Hang up the call Call another site to see if you can hear them and they can hear you If you can hear each other the problem is with the far end site from the first call If you cannot hear each other hang up the call and continue with the next step From the System Exercises menu choose Generate Audio Test Tone to check that the volume is set correctly Run the Local Channel Loopback test from the Loopback Tests menu and then speak into the microphone to see if you hear yourself back If you cannot hear yourself back the problem is with the system If you can the problem may be with the system the far end or the network If you place the call again and still don t hear any sound or if you have found a defective part call your videoconferencing support provider 7 4 Network or Communications Failure Network or Communications Failure If there is a problem with the network interface connection the message Network not connected may appear briefly when the system is powering on or when you re using it You can also check the Display System Status screen to see if the network is connected or disconnected Before trying the steps listed in the next table follow these steps if you are having problems making and receiving calls 1 Make sure the ISDN cable to the system is securely attached Loose or incorr
38. e should be completed by the network provider Step 1 The videoconferencing user fills out Section One of this sheet The user then forwards both sides of this sheet to the network provider who completes Section Two Step 2 The network provider provisions the correct ISDN BRI and completes Section Two of this sheet supplying the user with all the information necessary to install the videoconferencing system The network provider returns the completed sheet to the user listed in Section One Step 3 The user retains this sheet for quick reference when installing the videoconferencing system Section One To be completed by the Videoconferencing User The site where I want my ISDN BRI installed is in the following city state province 1 I do donot want to connect multiple devices for example videoconferencing equipment facsimile and or computer to the same incoming ISDN BRI line My network provider is Fill in your name and contact information Name Title Company Street City State Province Zip Phone Fax Note In the United States and Canada you may need to plug your videoconferencing system into a device called an NT1 before you plug the system into your ISDN BRI wall jack See Section Two reverse your network provider will tell you if you need an NT1 and if so how to order one E 3 This document was created with FrameMaker 4 0 4 Section Two To be completed
39. e that power is available at the wall outlet If you are sure that all of these are functioning correctly and you still do not have power to your system call your videoconferencing support provider System Fails Your system performs several tests when you power it on These Power On Tests tests called Rapid Power On Tests RPOT check the hardware components and system software During the RPOT the green light on the back of the system lights up If the system passes the RPOT the light goes off If the system fails the RPOT the light remains lit These are the steps you can take if your system fails the RPOT 7 2 Blank Screen If you have this symptom An error message occurs during the power on process or the green light on the back of the system remains lit Do this 1 Press ENTER to run more tests 2 If the test results show a video audio or network connection problem refer to the lists in this chapter or refer to the online manual to try to find out what the problem is If you still can t fix the problem or the tests show a defective component contact your videoconferencing support provider If the tests show that there s a problem with the network see Network or Communications Failure on page 7 5 for more information Blank Screen These are the steps you can take if you can t get anything to appear on the screen If you have this symptom The screen i
40. ect cabling is a common cause of problems 2 Check the network configuration menus to be sure that you set up the ISDN interface correctly 3 Ifyou suspect the problem is with the system run the Local Channel Loopback test from the Loopback Tests menu This test verifies the operation of the near end components and cables 4 If you can make calls to some sites but not to others or if you receive many errors when making calls run the Network Reflector Loopback test from the Loopback Tests menu This test verifies the transmission of data over the network PROBLEM SOLVING Once you ve tried the previous steps these are the next steps you can take if you have network or data transmission failures If you have these symptoms You can call most sites but not others Do this 1 Have the far end site call your site If this is successful go to the next step If this is not successful go to Step 4 2 Turn off the Set Automatic Rate Adaption item from the ISDN Network Configuration menu When you turn off this feature you must manually select whether or not to use rate adaption at the beginning of the call See the online manual for more information about automatic rate adaption 3 Select Force 56 kbps Operation from the Channel Operation menu when placing the call If this is successful you can save this setting for calls made to this site and choose Set Automatic Rate Adaption again for
41. ectory 5 Use VY Q Or gt as needed to move to the information you want to change on the various screens and type in the new information For example you can change the speed dial number or the site name 6 Press ENTER when you finish changing the information or press CANCEL if you decide you do not want to save the changes you have made ENTER If you press ENTER the changed entry appears in the Dialing Directory Removi ng an To remove an entry from the Dialing Directory Entry from the 1 Press SETUP Dialing Directory The Setup Menu appears SETUP Modify Dialing Directory LLL LL 2 Press 1 to choose Modify Dialing Directory 6 7 ALL ABOUT THE DIALING DIRECTORY The Dialing Directory Setup Menu appears 5 J5ave Last Call into Directory d Remove a Directory Entry 3 Press 4 to choose Remove a Directory Entry The Dialing Directory appears 4 Press S7 to select the entry you want to remove and press ENTER id A pop up window appears asking you to confirm your choice 5 Press ENTER again The entry is removed from the Dialing Directory ENTER 6 8 Problem Solving This document was created with FrameMaker 4 0 4 This chapter lists the steps you can take if you run into a problem with your system If your system won t power on if it fails tests when powering on if it has no video or audio or if you seem to have network problems look in thi
42. elephone service company what your equipment is and what kind of ISDN services you re entitled to A typical SPID is a number appended to an MSN Multiple Subscriber Numbers MSNs Also known as Directory Numbers These are the ISDN telephone numbers for your videoconferencing system The people who call your system use these numbers to do so D 3 ISDN CONFIGURATIONS Common Configuration Values The table below provides standard information about certain types of dialects For example if you know you re using the 5ESS Point to Point dialect you also know that the value for both Numbering Type and Numbering Plan is Unused Net3 Swissnet Net3 Singapore Net3 Norway Net3 Taiwan Net3 Belgium Number Dialect Numbering Type Numbering Plan of SPIDs MSNs Used Used 5ESS Point to Point Unused Unused None None 5ESS Multipoint Unused Unused lor2 Same as SPID number National ISDN 1 Unknown Unknown lor2 Same as SPID number DMS 100 Unknown Unknown 2 2 Euro ISDN Net3 One of the One of the None Optional following following VN3 Based on NTT Unknown Unknown network KDD International ISDN provider 1TR6 National Data X 21 Network Specific TPH1962 Subscriber Note Unused and Unknown are actual entries Do not leave this information blank E How to Order ISDN BRI Before you ordered your system you received a How to Order ISDN
43. ent was created with FrameMaker 4 0 4 answering automatically 3 2 can t call some sites 7 6 dialing 3 2 ending 3 9 joining a data conference 3 7 joining a multipoint 3 6 not going through 3 8 problem with 7 5 setting Do Not Disturb mode 3 10 using button on top of system to answer 3 1 video at start of 4 3 with more than two sites 3 6 call status checking 5 3 calling directory dialing 3 2 entering numbers 3 4 from the Dialing Directory 6 1 manual dialing 3 4 redialing 3 8 speed dialing 3 3 three ways to dial 3 2 call in progress icon 3 1 call in progress light location of 1 1 camera See also the online manual adding additional 1 3 adjusting 4 3 adjusting at farend 5 1 cabling document camera to back panel A 2 checking which is sending images 5 3 configuring 2 2 default setting for document camera B 2 default settings for main camera B 2 description of 1 3 illustration of 1 1 moving to preset position 4 4 previewing 2 1 Index 2 setting presets 2 2 switching 4 3 using presets 4 4 camera control See also the online manual adjusting far end cameras 5 1 adjusting near eand cameras 4 3 default setting B 2 camera presets using 4 4 capturing a snapshot 5 2 chair control 5 9 browsing with 5 12 using 5 9 Chair Control requesting 5 8 clock See also the online manual default setting for display format B 2 communications failure 7 5 configuring See also the online manual camera 2 2 IS
44. era itself to zoom in zoom out or focus Or you can pivot or move the document camera as needed to show another object Once you ve set your camera presets you simply press one of the PRESETS buttons or the SHOW ROOM button on your hand held remote The camera then moves to the preset position and the people at the far end see that view Chapter 2 Getting Ready for Your Meeting explains camera presets and how to set them If you have a Look At Me Button you can move the camera to a preset position by pressing the blue button or the SHOW ROOM button on the Look At Me Button To move the near end camera to a preset position Press a preset number button orSHOW ROOM You send the preset view to the far end site Using the Orange Buttons to Send from the Main Camera and View the Far End Using the Orange Buttons to Send from the Main Camera and View the Far End FAR END MAIN The hand held remote has two orange buttons the FAR END button which is in the VIEW section and the MAIN button which is in the SEND section At the beginning of every videoconference the far end sees video from your main camera and you see video from whatever the far end has currently chosen as its camera By pressing the orange buttons on the hand held remote you return to this point If you get confused about what you re seeing from the far end or about what you re sending to the far end Press both of the orange buttons on your h
45. h your system 5 4 video See also the online manual default setting for transmission format B 2 default settings for configuration B 2 from farend 4 5 from main camera 4 5 video call See call video cassette recorder See VCR video configuration default settings B 2 videoconference adjusting camera or VCR before 2 1 advanced features to use during 5 1 basic features to use during 4 1 dropping 5 14 preparing for 2 1 storing camera positions for use during 22 videoconferencing support provider calling 7 1 videoconferencing system See also the online manual accessing help on 1 7 accessing menus 5 4 adding optional equipment 1 3 back panel connections A 1 checking software 7 2 checking status 5 3 components of 1 2 controlling 1 2 experience needed to use xi failing RPOT 7 2 illustration of 1 1 making sure it s on 2 1 running tests 5 4 setting up 2 1 switching software versions C 5 upgrading software C 1 videotape playing during a videoconference 5 5 recording during a videoconference 5 4 voice activated switching 5 7 voice activated switching description of 3 6 volume adjusting 4 2 default setting for sound effects B 2 Ww white balance See also the online manual default setting for main camera B 2 window displaying and removing PIP 4 3 Z zooming camera 4 3 Index 9
46. he Dialing Directory appears Dialing Directo Place Manually Dialed Call CALL ADD FE CE 2 Press 7 to select the site you want to call and press ENTER Ces You can press or to move quickly between screens if the 6 9 ue d ena list of sites is long These messages appear Dialing Video Call Ringing at Far End Call Connecting Call Connected All Channels Active You then see the far end on your screen and the light near the call in progress icon on the front of your system is lit 2 11 2 Speed Dialing Speed dialing is a way to quickly call any site whose telephone number is in the Dialing Directory All you have to do is type in the speed dial number for that site 3 3 ALL ABOUT CALLING Speed dial numbers are made up of an asterisk and a one two or three digit number for example When you speed dial you don t have to press the CALL ADD button although you can To speed dial a call 1 Press E 2 Dial the one two or three digit speed dial number and press ENTER ii These messages appear Dialing Video Call Ringing at Far End Call Connecting Call Connected All Channels Active You then see the far end on your screen and the light near the call in progress icon on the front of your system is lit 2 1f 2 Manual Dialing You manually dial a call by pressing the buttons on the hand held remote the same way you dial a telephone
47. henever your system is not in a videoconference To access the online manual 1 Press HELP when you are not in a video call and not viewing a Q menu The Main Help Menu appears Main on Menu Using the Hand Held Remate Using Speed Dialing Modifying the Dialing Directory Controlling Mear End Video Controlling Far End Video Ending a Call Adjusting Audio Previewing Near End Video 2 Select Online Manual The Online Manual menu appears 1 8 Getting More Information 3 You can either a Select any topic on the menu that you want to find out more about For example to find out more about configuring your ISDN protocol select Network Configuration Q Select Topic Search to get to a list of all available topics Once you access the topic you want you can print it by pressing Xx PRINT if you have a printer connected to your system 1 9 Getting Ready for Your Meeting This document was created with FrameMaker 4 0 4 Before you make a video call you may want to do a few things to get ready First of course you need to make sure your system is on Then you can check the view from your main camera You might also want to preset some camera positions for use in the meeting This chapter tells you how to do these things Making Sure Your System Is On Previewing Your Cameras or VCR 2 Getting Ready for Your Meeting Your system is on if the light near the power on icon on the
48. ied the SwiftSite SS700 for certification under the Terminal Attachment Programme and has issued the following certificate number 1862 7398 A The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This pre
49. inition of 5 2 printing 5 3 recalling 5 2 recording on videotape 5 4 sending 5 2 software checking 7 2 switching versions C 5 upgrading C 1 sound adjusting 4 2 default setting for sound effects volume B 2 muting the microphone 4 1 tips for using a microphone 4 1 sound effects See also the online manual controlling volume of 4 2 default setting for volume B 2 Index 7 source name See also the online manual default setting for document camera B 2 default setting for main camera B 2 speed dialing description of 3 3 how to 3 4 status checking 5 3 7 5 support calling 7 1 system security See also the online manual default settings B 2 system settings default B 1 system See videoconferencing system T telephone numbers entering 3 4 redialing 3 8 tests See also the online manual default setting for extended tests B 3 default setting for repeated tests B 3 default setting for system tests B 3 getting information about 1 8 Rapid Power On Tests 7 2 tilt definition of 1 3 tilting camera 4 3 time checking 5 3 transmission format See also the online manual default setting for audio B 2 troubleshooting See problem solving Index 8 U upgrading software C 1 system C 1 V VCR adding to system 1 4 cabling to back panel A 2 checking if sending images 5 3 playing a videotape during a videoconference 5 5 previewing 2 1 recording a videoconference 5 4 switching from 4 3 using wit
50. learing which camera is currently sending images Main Doc or VCR and the time If you want to change the time or change the format of the time 12 hour or 24 hour format see the online manual or the online help for information on how to do so To check the system status Press STATUS STATUS The status information appears at the top of the screen To remove the status information press STATUS again 5 3 BEYOND THE BASICS Accessing the By accessing the system menus you can perform administrative System Menus tasks such as modifying the Dialing Directory configuring the system and running system tests To access the system menus Press SETUP The Setup Menu appears SETUP L Modify Dialing Directory r s LL LLL You can then choose the menu option that pertains to the task you want to perform Menu options with three dots at the end lead you to additional menus For example if you want to make changes to the Dialing Directory press 1 to choose Modify Dialing Directory Usi nga VCR with If you have a VCR connected to your system you can use it to record Your System the videoconference or to play a videotape Before following the steps in this section you should be familiar with using your VCR You also need to connect your VCR to the system See Appendix A for an illustration of where to connect it Recording a Videoconference When you record a videoconference you record
51. m and the optional equipment that you can add to it It also explains how to access the system menus and the online manual 1 Introducing Your Videoconferencing System About Your Your videoconferencing system is compact simple to learn and System easy to operate and it s a powerful communications tool that allows you to be anywhere now You simply install your system on top of your monitor follow a few steps to place a video call and enjoy your videoconference This is your system placed on top of a monitor Camera Power on light Microphone Call in progress light Infrared signal receiver area Note The monitor you use must have a flat top and have at least 3 inches of depth to seat the unit properly 1 1 INTRODUCING YOUR VIDEOCONFERENCING SYSTEM Some of the parts that make up your system include a Hand held remote The hand held remote lets you control your system from across the room By pressing the buttons on your hand held remote you can move the camera mute the microphone change the volume or perform the other tasks you may need to do during your videoconference The hand held remote works up to 6 meters 20 feet away from your system Signals from the hand held remote are picked up by the infrared receiver area beneath the main camera Be sure you point the hand held remote towards this area when using your system Administration Information buttons Dialing buttons
52. mation needed to install this user s PictureTel videoconferencing system Please check the appropriate choices and fill in spaces below This user s service will use which of the following ISDN BRI dialects Check only one 5ESS Point to Point Custom 5ESS Multipoint Custom DMS 100 National ISDN Check only one of the following Thisuser s ISDN BRI line does not require a Service Profile Identifier SPID number for installation This user s ISDN BRI line requires one SPID number and one directory number also called a Multisubscriber number or MSN for installation SPID MSN This user s ISDN BRI line requires two SPID numbers and two directory numbers for installation SPID 1 MSN 1 SPID 2 MSN 2 Please provision the ISDN BRI network and return this form to the USER at the fax phone or address listed in Section One on the other side of this page E 4 How to Order ISDN BRI For Your Videoconferencing System Outside the United States and Canada This form will help you order ISDN BRI for your videoconferencing system by guiding you through the process and ensuring that you receive the correct ISDN line for your videoconferencing system There are two sections to this ordering sheet Section One below should be completed by the videoconferencing user Section Two reverse should be completed by the network provider Step 1 The videoconferencing user fills out Section One of this sheet The
53. mera to preset 4 4 storing for camera 2 2 power connecting cable to back panel A 1 failing power on tests 7 2 location of light 1 1 making sure the system is on 2 1 no system power 7 2 power onicon 2 1 PowerMic description of 1 4 illustration of 1 4 presets definition of 2 2 setting 2 2 using 4 4 previewing 2 1 printer See also the online manual adding to system 1 4 port location on back panel A 3 using 5 3 problem solving 7 1 See also the online manual blank screen 7 3 network or communications failure 7 5 no sound 7 4 no system power 7 2 system fails power on tests 7 2 R Rapid Power On Tests system failing 7 2 recalling a snapshot 5 2 receiving calls 3 1 recording a videoconference 5 4 redialing See also the online manual calls 3 8 default setting B 3 remote upgrade C 1 ring controlling volume of 4 2 turning off 3 10 RPOT system failing 7 2 S security See also the online manual default settings B 2 self tests See also the online manual default settings B 3 sending a snapshot 5 2 serial number 7 1 serial port location on back panel A 3 service calling 7 1 setting up the system 2 1 settings default B 1 Setup Menu accessing 5 4 default setting B 2 illustration of 5 4 SHOW ROOM button adjusting 2 2 on hand held remote using 4 4 on Look At Me Button using 4 4 Simple Setup 2 1 sites dropping 5 13 selecting 5 8 viewing during a multipoint call 3 6 snapshot def
54. n be as few as three sites but there can be many more than that Imagine you re in a videoconference with eight other sites There s a lot more to think about now what view is everyone seeing Does the videoconference need someone to control so many sites Can I change the view I m seeing if I need to What if I want everyone else to see me Understanding the Three Multipoint Modes 5 6 An international set of guidelines called H 243 helps sort out these questions H 243 defines the standard for controlling and viewing other sites in a multipoint videoconference In other words the H 243 standard provides the recommended rules of the road so that multipoint conferencing doesn t become chaotic Your system supports the H 243 standard There are essentially three modes that you can use while you re in an H 243 multipoint videoconference a Voice activated The multipoint bridge automatically shows you the site where the current speaker is located a Browse You choose which site you see a Chair control You control the videoconference Browse mode is more powerful than voice activated mode and chair control mode is more powerful than browse mode Note Both browse mode and chair control mode require the wireless large keypad Read through the rest of this chapter to learn about these three modes Participating in a Multipoint Call Voice Activated Mode Voice activated mode is the simplest way to take par
55. nitial G 711 Encoding u law Audio Processing Use IDEC Processing On Use Noise Suppression On Use Automatic Gain Control On Menu Option Default Setting Data Port Configuration Set Protocol Port Disabled Set Data Rate 38400 Set Data Bits 8 Set Stop Bits 1 Set Parity None Set Flow Control CTS RTS ISDN Network Set Network Name ISDN ESOO Set Redial on Line Drop On Set Automatic Rate Adaption On ISDN Protocol Enter Directory Numbers Off Configuration System Tests Set Remote Access Level None Set Self Test Options Enable Extended Tests Off Enable Repeated Tests Off System Exercises Set ISDN Call Trace Off B 3 C Upgrading Your System You can upgrade your system software and install the latest release either locally or remotely Then if for some reason you decide to go back to the earlier release you can switch back to that release Upg radi ng the You might want a new release of software if for example you want Software to add a new feature to your system You can upgrade your system software either locally with a PCMCIA card PC card or remotely through an ISDN connection pe You cannot upgrade the software when you are in a video call C 1 This document was created with FrameMaker 4 0 4 UPGRADING YOUR SYSTEM To upgrade the software 1 Press SETUP The Setup Menu appears SETUP LES lt Update Software 4 2 Press 7 and
56. nswer calls automatically you don t have to do anything to answer a call When the system answers you see the far end site on the screen Remember that if you set up the system to automatically answer calls anyone can call your site at anytime and see anything in the room For more information about automatic answering see the online manual Dialing a Call You can dial a video call in any of these three ways 3 2 a Directory Dial Choose the place you want to call from the Dialing Directory a Speed Dial Press and then a one two or three digit speed dial number associated with a Dialing Directory entry a Manual Dial Press the buttons on the hand held remote the same way you dial a telephone call You can choose any one of these three ways to dial for each call you place just choose the method that s easiest for you You can cancel a call anytime you are dialing by pressing CANCEL Directory Dialing The Dialing Directory is a phone book that you create listing the names of the sites you call along with their numbers Once you ve entered these names and numbers into the Dialing Directory you can call a site by either directory dialing or speed dialing To create entries in your Dialing Directory or make changes to the names or numbers you ve already created see Chapter 6 All About the Dialing Directory Dialing a Call To dial a call from the Dialing Directory 1 Press CALL ADD T
57. o switch your view back to the broadcaster 1 Press BROWSE on the wireless keypad 2 Press S7 to highlightView Default Broadcaster 3 Press ENTER You re now viewing the broadcaster which is the current voice activated site or the site selected by the chair Chair Control Mode BROWSE Chair control mode is more powerful than voice activated mode or browse mode it gives you total control of a videoconference If you have chair control you can for example select who the broadcaster is or drop a site from the videoconference or even end the videoconference Use chair control for very large videoconferences or those that have to be tightly scripted Typically the person who has organized the videoconference has chair control at the beginning of the meeting If you re chairing the meeting it s good practice to let participants know what action you ll be taking before you take it Using Chair Control To request chair control 1 Press BROWSE on the wireless keypad The Browse menu appears 2 Press S7 to highlight Request Chair Control Menu Note If Request Chair Control Menu is grayed out the bridge you are using for this videoconference does not support chair control 3 Press ENTER 5 9 BEYOND THE BASICS If no one has chair control your site becomes the chair and the Chair Control menu appears Give up Chair Control This indicates the site that is currently the broadcaster or Automatic
58. of equipment 1 5 INTRODUCING YOUR VIDEOCONFERENCING SYSTEM Getti ng More You can get information about your system by reading this book by Information accessing the online help or by accessing the online manual This table tells you where you should look to get the kind of information you want Refer to this If you want this kind of information User s Guide a Introductory and overview information about the system a Step by step procedures for completing tasks a Description of each button on the hand held remote a Basic troubleshooting information Online help a Step by step procedures for completing tasks a Description of each button on the hand held remote a Description of each option on the system menus Online manual a Description of what the system can do a Background information on configuration settings a Basic troubleshooting information a Release bulletin with the most recent information about the system If you want to look at or change the configuration settings for your system press SETUP to access the system menus 1 6 Getting More Information Using Online Help p The online help tells you step by step how to do everything you might want to do before or during a videoconference such as setting a camera preset or moving a camera The online help also tells you what each button on the hand held remote is for and how to use each option on the sy
59. ol 5 9 description of 3 6 hanging up 3 9 making 3 6 muting the microphone 4 2 voice activated switching 5 7 muting microphone 4 1 during a multipoint call 3 6 using Look At Me Button 4 2 N near end definition of 1 4 network See also the online manual default setting for name B 3 default settings for ISDN configuration B 3 disconnected message 7 8 problem with connection 7 5 troubleshooting 7 5 network failure 7 5 Index 5 no sound troubleshooting 7 4 unmuting the microphone 4 1 O on off switch location on back panel A 1 online documentation See online manual or online help online help See also online manual accessing 1 7 using 1 7 online manual See also online help accessing 1 8 description of 1 8 displaying 1 8 printing 5 3 optional equipment adding to system 1 3 connecting to back panel A 2 options default settings for B 1 orange buttons using 4 5 P pan See also the online manual default setting for camera direction B 2 definition of 1 3 panning camera 4 3 parallel port location on back panel A 3 password See also the online manual default setting B 2 Index 6 PC card slots on back panel A 3 port location on back panel A 3 upgrading software with card C 1 photograph See snapshot Picture in Picture window displaying and removing 4 3 PIP See Picture in Picture window port default settings for data port B 3 locations on back panel A 3 positions moving ca
60. on t hear a ring When you enable this mode the system does not answer incoming calls and the message Do Not Disturb appears on your screen To enable or disable Do Not Disturb mode 1 Press SETUP The Setup Menu appears B Do Not Disturb id Loy 2 Press 2 to enable or disable Do Not Disturb mode The indicator light on the right side of the screen is lit if Do Not Disturb mode is enabled 3 Press CANCEL to exit the menu If Do Not Disturb mode is enabled the message Do Not Disturb appears in the upper right corner of your screen Meeting Basics This document was created with FrameMaker 4 0 4 You can use your videoconferencing system in many different ways to make each meeting as natural as possible This chapter describes how to use basic features such as muting the microphone and moving the camera More advanced features are described in Chapter 5 Using a Microphone Muting Your Microphone MUTE 4 Meeting Basics Your system s microphone is built right in Even though the microphone is small and hidden it provides excellent sound quality And you don t have to worry about where to put it or about bumping it or covering it with paper or other objects To get the best sound possible keep the following tips in mind a Speak in your normal voice without shouting a Sit or stand within 5 meters 16 feet of your system a Connect another microphone if your room is larger than about 5
61. option or upgrade If you wish to use the Software on more than one System at the same time one copy must be purchased for each System on which the Software is used b Retain one copy ofthe Software solely for back up or archival purposes The PictureTel Software is owned by PictureTel or its suppliers and is protected by United States Copyright Law international treaty provisions and all other applicable national laws c Transfer the Software and all rights under this License to another party together with a copy of this License provided you give PictureTel written notice of the transfer and the other party reads and agrees to accept the terms and conditions of this License 2 RESTRICTIONS You may not a Distribute copies of the Software to others or electronically transfer the Software from one computer to another over a network b Decompile reverse engineer disassemble or otherwise reduce the Software to a human perceivable Ad than and to the extent permitted by applicable law notwithstanding the terms and conditions of this License c Rent lease sublicense loan modify adapt translate resell for profit distribute network or create derivative works based upon the Software or any part thereof Limited Warranty 1 LIMITED WARRANTY Picture Tel warrants that the Software will perform substantially in conformance with the accompanying written materials and that the media will be free of defects in materials and workmanship for a perio
62. ou can also connect optional equipment such as a VCR or a printer to the back panel Appendix A shows the back panel connections When you get your system it comes packed in a specially designed box with the hand held remote cables and documentation Keep this box and use it whenever you move your system to another conference room or office Before you power off your system use the hand held remote to move the main camera to the forward facing position You can then pack your system in the box Adding Optional With this videoconferencing system you can add optional Equipment equipment to tailor the system to fit your needs For example you can add a Another camera You can add another camera such as a document camera to your system A document camera lets you show your documents to everyone in the videoconference This camera must be self powered and have an S video connector 1 3 INTRODUCING YOUR VIDEOCONFERENCING SYSTEM a Look At Me Button You place these around your room so that people who aren t holding the hand held remote can press the Look At Me Button to make the camera point at them People can also use this device to mute and unmute the microphone and to make the camera center itself and then zoom out to show more of the room a Another microphone If you often use your system in rooms larger than about 5 meters 16 feet by 5 meters 16 feet you can add a PowerMic microphone to your s
63. ple too many accumulate and you want to start over When you select Clear All Floor Requests from the Chair Control menu the system prompts you to confirm the action just in case you chose the wrong menu item This choice is grayed out when there are no pending floor requests Selecting the Broadcaster When you first gain chair control the broadcaster is set to Automatic voice activated mode While you have chair control you can choose a specific site to be the broadcaster which is the site that the rest of the sites see If you choose a site as the broadcaster this action overrides voice activated mode for everyone You can select your site or any other site in the videoconference to be the broadcaster To select a broadcaster 1 Choose Broadcaster from the Chair Control menu The Broadcaster menu appears 5 11 BEYOND THE BASICS 5 12 View Chair Control Menu 2 Press N7 to highlight the site you want to be the broadcaster If you want to restart voice activated mode highlight Select Automatic Mode 3 Press ENTER The site you ve selected is now broadcasting to the rest of the sites The broadcasting site s name appears in the Chair Control menu next to the Broadcaster choice Browsing in Chair Control Mode The Chair Control Browse menu is different from the Browse menu that the other non chair control sites see You can get to this Browse menu in either of two ways as long as you have chair cont
64. re sites there are the more useful this is Browse mode lets you a Request that you see the broadcaster Request that you become the broadcaster a a Request that you see a particular site a Request that you control the videoconference 5 7 BEYOND THE BASICS Using Browse When you press the BROWSE button on the wireless keypad you see a menu similar to this Request to be the broadcaster Switch your view back to Request the Floor the broadcaster A Request to control the 22558 videoconference E d Choose a particular site to view The asterisk indicates This is the site you are your site near end currently looking at Note You can only browse if the conference is in voice activated mode Suppose you want to view another site right now Here s how 1 Press BROWSE on the wireless keypad The Browse menu appears 2 Press N7 to highlight the site you want to view If the site you want isn t on the present screen go to the end of the site list on the first screen and press 7 again the highlight automatically jumps to the next screen When you reach the end of the last screen the highlight jumps back to the first screen BROWSE If you know the number to the left of the site name you can type that number and then press ENTER to highlight the site name 3 Press ENTER Your view changes to the site you chose 5 8 Participating in a Multipoint Call Now suppose you want t
65. rol a Press the BROWSE button on the wireless keypad a From the Chair Control menu select BROWSE The chair control Browse menu appears Participating in a Multipoint Call View Chair Control Menu The chair control Browse menu is similar to the standard Browse menu except that on the chair control Browse menu a large dot appears next to the name of each site that has a pending floor request Dropping a Site from the Videoconference The Drop Site menu allows the chair to drop a site from a videoconference To drop a site 1 Choose Drop Site from the Chair Control menu The Drop Site menu appears 2 BOSTON 5 13 BEYOND THE BASICS 2 Press N7 to highlight the site you want to drop 3 Press ENTER The system displays a message asking you to confirm the action of dropping the site from the videoconference BOSTON Drop Site From Conference To Accept Press EE To Cancel Press 4 Press ENTER again The site drops from the videoconference Ending the Videoconference If you have chair control you can end the videoconference To end the videoconference 1 Choose End Conference from the Chair Control menu The following confirmation message appears End Conference To Accept Press EN To Cancel Press 2 Press ENTER When you end the videoconference the message Ending call appears on the monitor of each site before the call ends 5 14 All About the Dialing Directory
66. s blank Press a button on the hand held remote or press the Make sure that the power switch on the back of your Make sure that all cable connections to your system and If your monitor has multiple inputs such as Video 1 and If your screen is still blank call your videoconferencing support provider Do this green button on top of your system system is turned on and that the power switch on your monitor is turned on to the monitor are correct and secure see Appendix A Video 2 make sure that the correct video source is selected 7 3 PROBLEM SOLVING No Sound These are the steps you can take if you can t hear any sound during a video call If you have this symptom While in a call you can t hear the far end and the far end can t hear you Do this Use the VOLUME button on the hand held remote to increase the volume Make sure that the volume bar that appears on the monitor is at least half filled Ask the people at the far end site if they have muted the call If they have ask them to unmute it If you detached an optional microphone such as the PowerMic during the call you must reattach that microphone to receive audio Make sure that all cable connections to the system and the monitor are correct and secure Appendix A shows how the cables connect to the back of the system Make sure that the volume on the monitor is on and at th
67. s chapter for the solution Problem Solving Before You Call If you run into a problem with your videoconferencing system for Support follow these suggestions a If the problem is described in this chapter follow the steps listed to see if you can fix it a Ifthe problem is not described in this chapter see the Problem Resolution section of the online manual a If you still can t find a solution gather the following information and then call your videoconferencing support provider e The serial number of your system which you can find on the back of the system e Information about the system and network configuration which you can find through the system menus that you access by pressing SETUP SETUP Any error codes or error messages that appeared on your screen Symptoms of the problem you are experiencing The rest of this chapter lists various problems and the steps you can take to fix them PROBLEM SOLVING No System Power These arethe steps you can take if your system doesn t seem to have power If you have this symptom Do this The power on light on the front 1 Make sure that the power switch on the back of your of your system is not lit system is turned on 2 Make sure that the power adapter cable is plugged securely into the back panel and that the power cord from the power adapter to the wall outlet is plugged securely into both the adapter and the wall 3 Make sur
68. simultaneously TheD channel should not permit X 25 packet data The ISDN BRI service must be configured as Terminal Type A The ISDN BRI service must support automatic Terminal Endpoint Identifiers TEIs The ISDN BRI service must be tariffed and available at the user site listed in Section One Note Network provider does not block BRI videoconferencing transmissions into its data network Please check the appropriate choice below ISDN BRIservice is isnot tariffed available and loop qualified at all the sites theuser has listed Information Needed to Install this User s PictureTel Videoconferencing System This user s service will use which of the following ISDN BRI dialects Check only one 5ESS Point to Point United States 5ESS Multipoint United States DMS 100 United States National ISDN NI1 United States NIT Japan KDD Japan Euro ISDN Europe VN3 Europe ITR6 Europe TPH1962 Australia New Zealand NET3 Swissnet NET3 Taiwan NET3 Norway NET1 Belgium Which Network Numbering Type will the ISDN service use Check only one Unknown International National Network Specific Subscriber Which Network Numbering Type will the ISDN service use Check only one Unknown ISDN Data lt X 21 gt User s MSNs also known as Directory Numbers or the numbers other users will dial to connect to user s videoconferencing system are
69. sssesescesesesescsseseseseseeesesesessesssesesessesesesesenesesesneneneseseenens 5 1 Working with Snapshots edad 5 2 Sending a Snapshob esca pork A A EEE 5 2 Recalling aSnapslob anco pee p eh di 5 2 PAANS eein E 5 3 Checkin oso i 5 3 Accessing MAS MES AA e i io Ries 5 4 Using a VCR With Your SYST qid a e 5 4 Recording a Videoconference sssssssssssssseseeeenrenene eterne 5 4 Playing a Videotape iue ii ieget ire tet decidere 5 5 viii Participating in a Multipoint Call sese 5 6 Understanding the Three Multipoint Modes ctt eet tte piti etl mitius 5 6 Voice Activated Mode ede Ime e RH RH ei EET EE 5 7 Browse MOde v 30 enean epe etiain obe lios 5 7 CAPS on SIN scopes acts dtu tubum Leu c eee eid 5 9 Chapter 6 All About the Dialing Directory Adding or Saving a New Dialing Directory Entry moocooconinininannnnonencnnnnnonenncnrnnennnrnrnnnnnnarananannos 6 1 Adding a New Dialing Directory Entry onococcoconononincnnonenencnncnnnnnncncnnnnnonncannnnrnoraranannannrananos 6 1 Saving the Last Dialed Call in the Dialing Directory noit np 6 4 Changing an Existing Dialing Directory Entry ii oe eite ines ite 6 6 Removing an Entry from the Dialing Directo Fuiste 6 7 Chapter 7 Problem Solving Before You Call for Support nnne tenete nnne 7 1 No System Power ato iia iii 7 2 System Fails Power On Tests tirada ta huis d ee e e epa 7 2 Blank Screen sies ien e ed iere ei etd mutent 7 3 No SOU NE D TR n HE et
70. stem is defective call your videoconferencing support provider If this test shows a problem with the network contact your ISDN service provider 7 8 A Back Panel Connections To get your videoconferencing system up and running you need to connect the power cable the ISDN cable and the red yellow and white connectors on the monitor cable You then turn on the power button The following illustration shows the back of your system and where to connect those three cables For complete information on how to install your system see the installation card that came with it _ Monitor audio right Monitor audio left Monitor out Power ISDN BRI This document was created with FrameMaker 4 0 4 BACK PANEL CONNECTIONS You can also connect optional equipment to your system such as a VCR another microphone a document camera a PC or a printer The following illustration shows the back of your system and where to connect all this equipment VCR video in VCR video out VCR audio in left VCR audio out left VCR audio in right VCR audio out right Aux Aux doc audio camera Serial port for PC Parallel port for printer PC card slot 1 PC card slot 2 A 3 B Default Settings Your system comes with some system settings already set for you such as the clock display format and the
71. stem menus You can access the online help anytime The help screen that appears when you press the HELP button depends on what you re viewing a If you press HELP when you re viewing a menu you see help on using that menu a If you press HELP when you re not viewing a menu such as when you re viewing the near end or far end the Main Help Menu appears When you display help screens during a call the people at the far end don t see them To view the Main Help Menu Press HELP when no menu is being displayed The Main Help Menu appears Main Help Menu Using the Hand Held Remote Using Speed Dialing Modifying the Dialing Directory Controlling Near End Video Controlling Far End Video Ending a Call Adjusting Audio Previewing Mear End Video 1 7 INTRODUCING YOUR VIDEOCONFERENCING SYSTEM From this menu you can a Get to the online manual if you re not in a videoconference by selecting Online Manual a Get help about what the buttons on the hand held remote are for by selecting Using the Hand Held Remote a Get help about how to do a task by selecting one of the other options Using the Online Manual The online manual tells you about what your system can do and gives you background information on the configuration settings For example it tells you about video and audio configuration and system tests It also includes some basic troubleshooting information You can access the online manual w
72. support provider 7 1 F factory default settings B 1 far end adjusting cameras 5 1 busy signal 3 8 definition of 1 4 sending snapshots to 5 2 far end camera control See also the online manual default setting B 2 far end camera adjusting 5 1 focus See also the online manual default setting for main camera B 2 Index 3 G green button on top of system location 1 1 pressing to answer call 3 1 green light on back of system 7 2 H H 243 features 5 6 hand held remote description of 1 2 distance from system 1 2 illustration of 1 2 using to store camera positions 2 2 what each button is for 1 7 hanging up a call 3 9 hardware See also problem solving checking 7 2 HELP button 1 8 help See online help I IDEC processing See also the online manual default setting B 2 image adjusting before videoconference 2 1 adjusting far end 5 1 adjusting near end 4 3 sending from main camera 4 5 viewing from far end camera 4 5 working with snapshots 5 2 installation See also the installation card cabling to back panel A 1 Index 4 ISDN See also the online manual common configuration values D 4 configuring D 1 connecting cable to back panel A 1 default setting for call trace B 3 default settings for network configuration B 3 default settings for protocol configuration B 3 entering two telephone numbers 3 4 form to order E 1 network disconnected message 7 8 network failure 7 5 problem with
73. t permit inbound calls and some virtual private networks restrict OFF NET calls calls outside the private network If both your site and the far end site are on the same virtual private network and you are still experiencing problems contact your ISDN service provider If the far end site is on a virtual private network and your site is not part of the same network go to the next step for the far end site Have the people at the far end site ask their internal telecommunications department for this information If you are still experiencing problems contact your videoconferencing support provider PROBLEM SOLVING If you have these symptoms The message Network Disconnected appears during the power on process or during operation Do this 1 Check the ISDN Protocol configuration Refer to Appendix D of this guide if you are unsure whether or not you entered the correct information if you have further questions about the correct configuration contact your ISDN service provider RunTest ISDN Interface from the Network Subsystem Self Tests menu If this test shows that the system is defective call your videoconferencing support provider Run the Network Reflector Loopback test from the Loopback Tests menu to determine if the problem is with the system or the network itself Contact your ISDN service provider to get a loopback number you can call If this test shows that the sy
74. the camera is showing the image exactly the way you want it 3 Press SET 4 Press a preset number button orSHOW ROOM to store that camera position If you have a whiteboard in your room you may want to preset the camera to point at the whiteboard That way if anyone uses the whiteboard during the videoconference you can just press a preset button to point the camera at it 2 3 All About Calling This document was created with FrameMaker 4 0 4 A video call is very similar to a regular telephone call For example you dial answer and hang up This chapter tells you how to do all these things with your videoconferencing system Answering a Call CALL ADD 3 All About Calling When you receive a video call your system rings just like a telephone and you see messages like these on your screen Incoming Call Press to Answer To answer the call Press CALL ADD These messages appear Answering Call Call Connecting Call Connected All Channels Active You then see the far end on your screen and the light near the call in progress icon on the front of your system is lit Q iT 2 If you re standing close to the system or if you can t quickly find your hand held remote you can press the green button on the top of the system instead of pressing the CALL ADD button on your hand held remote to answer the call 3 1 ALL ABOUT CALLING If you have set up the system to a
75. tin a multipoint videoconference In voice activated mode all participants see the person who s currently speaking The current speaker sees the person who spoke last That s it Voice activated mode is straightforward and it works automatically when you join the videoconference It takes a little more than one second for everyone s view to switch to the next person who s begun speaking but that slight delay prevents the view from switching if for example someone coughs or drops an object Browse Mode Voice activated mode is simple but it doesn t give you much flexibility Browse mode gives you more control over your multipoint environment than voice activated mode If you re in browse mode you don t have to view the person who s speaking Neither do the other participants Each site could be looking at a different view This could get confusing especially if there are a lot of sites in the videoconference That s why H 243 provides for the concept of a broadcaster The broadcaster is the site that is seen by everyone else by default a In voice activated mode the site where the current speaker is located is the broadcaster a In browse mode the broadcaster is selected by the person who has control of the videoconference see the next section Chair Control Mode The broadcaster doesn t have to be the person who s speaking As long as there s a broadcaster there s a focal site for the videoconference and the mo
76. ure on your system lets you automatically call the last number that you dialed To redial the last number that you dialed 1 Press CALL ADD The Dialing Directory appears Dialing Directo Place Manually Dialed Call Red Hu CALL ADD Pa E 3 8 Ending a Call 2 Press S to select Redial and press ENTER These messages appear AIER Dialing Video Call Ringing at Far End Call Connecting Call Connected All Channels Active You then see the far end on your screen and the light near the call in progress icon on the front of your system is lit A 11 A Ending a Call To end a video call 1 Press HANG UP This message appears HANG UP Do You Really Want to Hang Up Press CANCEL to Stay in Call Press HANG UP to Hang Up 2 Press HANG UP again Your call hangs up and these messages appear Hanging Up Video Call Near End Hung Up If the far end hangs up first you see the message Far End Hung Up on your screen If you press HANG UP when you re in a multipoint video call your site is disconnected from the call but the rest of the multipoint videoconference continues 3 9 ALL ABOUT CALLING Setting Do Not Disturb Mode SETUP CANCEL 3 10 If you don t want to be disturbed by incoming calls you can enable Do Not Disturb mode Doing this is like turning off the ringer on your telephone if someone tries to call you when your system is in this mode you w
77. urn to viewing the far end on your screen If the snapshot was not from your main camera you can also press MAIN in the SEND section of the hand held remote to return to sending video from your main camera Recalling a Snapshot Recalling a snapshot simply means looking at the last snapshot that you sent or received To recall a snapshot Press SNAPSHOT in the VIEW section of your hand held remote SRAPSHOT The snapshot appears on your screen again but the people at the far end don t see it unless they recall it themselves 5 2 Printing When you ve finished looking at the snapshot press FAR END in the VIEW section of your hand held remote to return to viewing the far end on your screen The snapshot clears from the system when you hang up the call so that the next people who use the system won t see your snapshot Printi ng If you attach a printer to your system you can print a snapshot that you sent or received or you can print the online manual You can print anytime in PCL or PostScript format PCL is generally faster than PostScript Appendix A shows where to connect a printer to the back of your system To print 1 Make sure that the snapshot or the online manual appears on the screen 2 Press PRINT PRINT Checki ng the The STATUS button on the hand held remote provides information System Status that you might want to know during your videoconference It tells you the call status Idle Active or C
78. user then forwards both sides of this sheet to the network provider who completes Section Two Step 2 The network provider provisions the correct ISDN BRI and completes Section Two of this sheet supplying the user with all the information necessary to install the videoconferencing system The network provider returns the completed sheet to the user listed in Section One Step 3 The user retains this sheet for quick reference when installing the videoconferencing system Section One To be completed by the Videoconferencing User The site where I want my ISDN BRI installed is in the following city and country 1 I do donot want to connect multiple devices for example videoconferencing equipment facsimile and or computer to the same incoming ISDN BRI line My network provider or international carrier is Fill in your name and contact information Name Title Company Street City Country Postal Code Phone Fax E 5 Section Two To be completed by the user s network provider Please read the following section ISDN BRI Service Specification then fill in the data requested in the Information Needed to Install this User s PictureTel Videoconferencing System section below ISDN BRI Service Specification Both B channels must carry circuit switched videoconferencing data The ISDN BRI service must allow videoconferencing calls to be dialed on either B channel or on both
79. y simplified a The How to Order ISDN form see Appendix E provides all of the information you need to configure your system for ISDN service a The system setup procedure guides you through the configuration process you simply plug in the values that your network provider supplied on the How to Order ISDN form The key to making configuration as easy as possible is getting the right information from your network service provider Before you reconfigure your system PictureTel strongly recommends that you use the How to Order ISDN form so that you get accurate information from your network service provider Make sure you retain a copy of this form ISDN Terms ISDN Terms Here are some terms to help you understand what you need to configure your system properly a Switch The collective term for the equipment that routes telephone traffic through the public network The type of switch you re using determines for example how many ISDN devices you can use and what ISDN services you can use Dialect Designates the specific set of instructions the switch uses to route your calls see also Switch For example the name of one type of switch is 5ESS but the dialect might be 5ESS Multipoint Directory Numbers DNs Same as Multiple Subscriber Numbers MSNs Numbering Plan and Numbering Type Specify the form in which the network receives dialed calls Service Profile Identifiers SPIDs Numbers that identify to the t
80. ystem The PowerMic sits unobtrusively on the conference table and picks up voices within a 4 3 meter 14 foot radius a VCR You can add a VCR to your system if you want to record videoconferences or play videotapes that both the people at your site the near end and the people at the other site the far end can view a Printer By attaching a printer to your system you can print snapshots that you send or receive during a videoconference or you can print the online manual The system supports PostScript and PCL printers Adding Optional Equipment a Wireless Keypad The wireless keypad is larger than the hand held remote and provides more options for controlling the videoconference The wireless keypad has separate sections to control the near end and far end and allows you to set up to four presets each for near end and far end sites The keypad can be up to 15 meters 50 feet away from your main camera and still control the videoconference The wireless keypad also lets you take advantage of multipoint H 243 conference control features For more information about these features see Participating in a Multipoint Call on page 5 6 The keypad is divided into the basic sections illustrated below Dialing Far End a Image Control Administration 9 Information Audio Control Near End Image Control The illustration in Appendix A shows you where to connect each piece

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