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Extend360 User Guide

1. FIBERLINK New New Connection PHS Connection Connection Type Co e e 9 G3 oO Dial ISDN PHS Broadband Wi Fi Mobile Data Enter Your Location Prefecture J All Cities x City i All County PHS x jw AllCountry PHS 570 5701414 64 64000 j Device Any Available T Dial String 0570570141 64 Security Policy New device found 3 Select the Prefecture and City from the drop down boxes to display a list of available local numbers with connection speeds Extend360 1 4 5 User Guide 08 30 06 32 FIBERLINK Note 10 Fiberlink Communications Select the VPN Server from the drop down box Click the Save as Bookmark button if you want to save the connection information that you just entered Otherwise skip this step See Saving a Connection as a Bookmark for more information Any connection previously configured as a Bookmark is listed if it is detected This way all of your settings for that location are automatically applied Click the Connect button A pop up screen is displayed for you to enter your credentials Depending on whether your site requires secure VPN login you may have two sets of fields for entering your username and password Enter your credential information on the pop up box See Entering Credentials for more details about completing the information on this screen Click the OK button A Connection Progress box is displayed that shows the success o
2. Fiberlink Communications FIBERLINK FIBERLINK Phone Book Enter Your Location Country united States of America z Area Code Phone Number Cmn M E Doc OR State City Location Pennsylvania 7 kina Of Prussia 7 IV Select All 484 518 4210 56000 484 688 1210 56000 Security Policy New device found To manually select the phone numbers for a Connection follow these steps 1 2 3 5 Click the Phone Book button from the New Connection Dial screen or the New Connection ISDN screen Select the country from where you are initiating the connection from the Country pull down menu Check the Phone Number radio button and enter an Area Code and the first three numbers of the phone number or select the Location radio button and enter a State and or City from the State and City pull down menus A list of phone numbers are displayed each with an X next to it indicating that they are all selected for use Clear the X from those phone numbers that you do not want Extend360 to use when trying to establish a connection with your company s corporate network Click the OK button to save your changes or click the Cancel button if you do not want to save your changes Note Your corporate IT department determines whether you have the capability to manually select your phone numbers When connecting normally all numbers found are selected for use and are attempted in a predetermined order
3. 1 Establish your Internet connection using an external application or Dial Up Networking as you normally would 2 Launch Extend360 Extend360 1 4 5 User Guide 08 30 06 17 FIBERLINK Fiberlink Communications 3 When such an externally created connection is detected the Broadband indicator illuminates turns black to designate an available connection The Broadband indicator also illuminates turns black if a wired Ethernet connection is recognized through a LAN adapter such as a hotel broadband connection or a home or office LAN connection When you click the Broadband indicator the Selection box displays External Connection 1 Select the Connection and click Connect 2 Enter your credentials for policy validation and VPN corporate access 3 Once verified the On Line indicator is illuminated and the VPN client launches and connects 4 Extend360 software and location lists for example Dial Phone Book WiFi Hotel Broadband are updated according to policy rules and availability Launching the VPN Client from the Windows Logon Screen An Extend360 option function may be enabled by your corporate IT department to affect functions that normally take place when you log on to your corporate network in your office such as automatically applying corporate file scripts updating corporate software and mapping network drives and printers When you first start your computer a modified Windows Log on screen is displa
4. Compliance Results Help Caption if your Help Desk has sent a message WiFi Help Viewing the Online Help The Online Help feature provides detailed information about using Extend360TM Help for using your wireless networking or WiFi connection is now separated into a special standalone help menu so you can quickly access information from that menu item You can read the Online Help sequentially or use the Index to jump to a specific topic Note If you are using Extend360 in languages other than English your Online Help will have a table of contents and search capabilities but no index To view Online Help follow these steps 1 Click the Help menu at the top of the Extend360 application window Preference lelp gt Activity Log Compliance Results Message History About Extend360 MY HELP CAPTION WiFi Help 2 Click Index Online Help is displayed in a separate window Extend360 1 4 5 User Guide 08 30 06 69 FIBERLINK Fiberlink Communications Too o amp Hide Back Forward Print Contents Index Search Welcome Welcome to your new remote access client software Extend360 Extend360 is Welcome designed to connect you as easily and quickly as possible by providing you with the best gt Getting Started possible remote access experience Extend360 s intuitive intelligent interface provides you with one click access to important features and automatically gives you detail of wh
5. Drag and Drop Resizing Prompt for Application Conflicts The Preferences Menu contains the Prompt for Application Conflicts menu item which allows you to manually turn off the Application Conflicts feature Note If you use the Prompt for Application Conflicts menu item to turn off this feature you must go back through the menu item to turn it back on Also if you choose the first two options from the list above if you wish to return to the default conflict resolution you must also use the Preferences menu item Extend360 1 4 5 User Guide 08 30 06 67 FIBERLINK Fiberlink Communications Application Conflicts Application conflict prompts are now enabled Prompt for WiFi Rescan The Prompt for WiFi Rescan on the Preferences Menu allows you to re enable the WiFi rescan warning message if you had chosen to the option to disable it from the pop up dialog box See WiFi Signal Rescan for more information Signal Rescan Wi Fi Rescan warning message is now enabled Prompt for Existing WiFi Connections The Prompt for Existing WiFi Connections menu item on the Preferences Menu allows you to re enable the warning that is displayed when you start the E360 user interface while already connected to an existing third party wireless connection manager The display allows you to choose the option to turn off the warning the menu item allows you to turn it back on About Uploading Logs All logs are automatically u
6. The Find a Location WiFi screen allows you to search for WiFi Hot Spot locations around the globe including detailed address information when available This assists you to make travel plans such as hotel reservations Note You cannot connect from this screen To find a WiFi Hot Spot follow these steps 1 Click the New Connection tab 2 Click the WiFi Connection Type icon 3 Click the Find a Location button The following screen is displayed Extend360 1 4 5 User Guide 08 30 06 45 FIBERLINK Fiberlink Communications FIBERLINK b FIBERLINK Find a Location Wi Fi Country United States v AreaCode 215 State Al States v zeco j zl Category fan Categories The UPS Store 3797 Barnes amp Moble Barnes amp Moble The UPS Store 3555 The UPS Store 0967 Barnes amp Noble Wyndham Philadelphia at Franklin Plaza Embassy Suites Hotel Philadelphia Airport Loews Philadelphia Hotel Casi 42th 2 faint 4 Select or enter one or more of the following search criteria Country State City Area Code Zip Code or Category for example hotel 5 Click the Run Search button Your search results are displayed in the area below your search criteria 6 Adjust the field widths to view the desired information for each location 7 When you finish running searches click the OK button to return to the New Connection WiFi screen WiFi Troubleshooting Tips What do I
7. Your computer requires a DSL modem Cable modem or LAN Card to make this type of connection See Creating a Broadband Connection for information on creating this type of connection WiFi A WiFi Wireless Fidelity Connection allows you to transmit information over airwaves wireless connection through a WiFi Access Point which is connected to a regular wired network This type of connection provides speeds up to 11 Mbps Your computer requires a WiFi LAN card to make this type of connection and you need to be near a WiFi Access Point See Creating a WiFi Connection for information on creating this type of connection Mobile Data A Mobile Data Connection allows you to transmit data over airwaves through a cellular provider s transmitter This type of connection can provides high speed connections without the need for a wire Your computer requires a cellular modem to make this type of connection See Creating a Mobile Data Connection for information on creating this type of connection You can create a new connection by single clicking the Extend360 New Connection tab There are two steps involved in creating a new connection 1 Choosing the type of connection Extend360 automatically scans your computer for connection devices and highlights the types of connections that can be made through your computer for example Dial ISDN Broadband DSL or Cable WiFi or Mobile Select the Connection Type radio button that best suits your ne
8. How can I tell if I m connected If you aren t sure if you re connected you can do the following 1 Check the Windows Network Connection icon in the System Tray located in the right most corner of your screen This small computer monitor icon will indicate that you are connected by showing two curved lines next to it to represent that you are receiving signals You can click on this icon to display a screen that will show your connection status 2 Open a browser such as Internet Explorer and navigate to a known public URL If you cannot connect contact your corporate Help Desk or System Administrator Can l access my corporate network using a hotspot If your company uses a VPN virtual private network and a firewall you can seamlessly access your corporate network Hotspots like any wireless communication are not inherently secure and therefore you should take every precaution to make sure you have proper security in place when using public hotspots The WiFi Button is greyed out what does this mean When the New Connections tab is first initialized the WiFi button may be greyed out This can mean two things Your company allows wireless connections but you are not authorized to use it 2 Youare authorized to use wireless connections but no signals have been detected yet Give the wireless sniffing technology time to finish searching for the local signals When active signals are detected the icon will turn black a
9. Phone Number or State and City Given this information Extend360 can automatically select the local phone numbers to dial If you want to choose the phone numbers yourself click on the Phone Book button See Manually Selecting Phone Numbers for details on how to manually choose the phone numbers to be dialed 4 Ifyou are in an area that requires ten digit dialing you can check the Force 10 digit dialing checkbox This requires the system to include the local area code when dialing the phone number for those regions that have the ten digit dialing rules in effect Note Selecting access numbers by entering in your current location phone number is only available in North America 5 Select a Dial Prefix for example 70 or 9 if any special numbers need to be dialed before the actual phone number is dialed Optionally you can enter a prefix if one does not appear in the pull down menu The prefix is saved in the pull down menu until you exit the application 6 Click the Advanced button if you need to enter Advanced Dial Settings Otherwise skip this step See Advanced Dial Settings for more information 7 Click the Save as Bookmark button if you want to save the connection information that you just entered Otherwise skip this step See Saving a Connection as a Bookmark for more information 8 Click the Connect button A pop up box is displayed for you to enter your credentials Depending on whether your site requires secure VPN l
10. e Selecting Cancel cancels the profile and returns to the New Connection screen e Selecting Save saves the profile and returns to the New Connection screen GSM Mobile Card Profile Information Mobile devices that support one or more of the GSM technologies GPRS EDGE UMTS W CDMA require information called a profile to create a connection to the network This profile information is accessed through the Advanced Settings as detailed in the previous section The information in a profile required to connect includes the following Access Point Name APN Name of the server to which a connection is made Username and Password Credentials used to connect to the network Dialed Number Phone number to dial IP Configuration Whether to obtain an IP address automatically or use a specific IP address when connecting to the network DNS Configuration Whether to obtain DNS information automatically or use a specific primary and secondary DNS server IP Header Compression Whether to use IP header compression Each mobile data carrier uses a different profile to connect to its network Some carriers use more than one profile depending on how the GSM device is configured Extend360 is packaged with default profiles for a wide range of GSM carriers When a new GSM device is inserted into Extend360 it is automatically associated with the default profile for the device s carrier if one exists If the default profile i
11. A Mobile Data Connection also known as cellular allows you to transmit information over the airwaves through a cellular provider s transmitter This type of connection provides a high speed data connection without the need for a wire You can make this connection if your corporate IT department allows such access and your computer is equipped with a mobile data device Note The Mobile Data indicator turns black when a compatible mobile data device and a valid signal are detected Extend360 accepts 3G cards but may not recognize all mobile data devices Check with your corporate Help Desk for the appropriate device compatibility To create a Mobile Data Connection follow these steps 1 Click the New Connection tab The New Connection screen is displayed 2 Click the Mobile Data Connection icon The New Connection Mobile screen is displayed FIBERLINK NE New Connection Mobile Connection Type O 0 G GO G G ExTEND3 60 Dial ISDH PHS Broadband Wi Fi Mobile Data Available Hetwork Signal Strength pon 100 96 Network T Mobile US ROAMING Service Device Fusion UMTS Quad GPRS 3G Modem Mode Automatic Profile Vodafone UK VPN Server x 3 Ifthe Select Network button is present you can manually select your choice of network For example there may be financial advantages for connecting to one network over another as well as data connectivity quality or support issues involved with choosing spe
12. Administrator Ever since installed E360 can t connect to WiFi through Windows anymore why While the E360 user interface is running you cannot initiate a new connection through Windows Network Connection When you close the E360 user interface control returns to the Windows Network Connection How does E360 interact with Microsoft Windows Extend360 imports all the profile settings that Microsoft Windows uses for setting up your wireless network configuration If you are able to make a wireless connection in Windows you should already have the necessary settings to connect to WiFi when logging into E360 Conversely if you are not able to connect via Windows or the Windows Wireless Networking Utility is active when attempting to make an E360 WiFi connection these applications are conflicting See Conflicting Applications for some tips on how to repair this conflict How does closing my laptop affect my wireless signals Before you close your laptop to put it in sleep mode for any purpose we recommend you disconnect from your session and close the E360 user interface This ensures that you won t lose any work you may have in progress because you will save it when you close your applications You will also have a clean disconnect from your wireless signal as opposed to a time out condition which can interfere with reconnecting within a limited period of time Restarting your computer clears out the signal and refreshes your wirel
13. Detail screen to see if anything is listed as inactive See Getting Detailed Connection Status for more information You may want to check the Activity Log to assist in troubleshooting the Security Policy Status indicator See Viewing the Activity Log for more information Note Your company controls additional policies and you should contact your corporate Help Desk or System Administrator for additional information What does Manual Update do The Manual Update option allows you to get an update immediately if you are already connected to the Internet See Getting Phone Book Policy and Software Updates for more information How do exit Extend360 7 You can only exit Extend360 through the Extend360 Systray icon located in the Windows Task Bar at the lower right corner of your desktop See Exiting Extend360 for more information Note Clicking the red V on the top right corner of the Extend360 Application screen does not exit the application it minimizes the Extend360 Application screen to the Systray so you can remain connected or easily initiate a connection I have a message saying Extend360 Agent Not Running in the Messages section of Extend360 What does this mean This error message is generated when the Extend360 Service Manager is not running on your computer To resolve this error reboot your computer If the problem persists contact your corporate Help Desk or System Administrator I am unable
14. Extend360 1 4 5 User Guide 08 30 06 81 FIBERLINK Fiberlink Communications What is WiFi WiFi stands for Wireless FIdelity and it is a term used to define any of the wireless technology in the IEEE 802 11 specification including 802 11a 802 11b and 802 11g WiFi enabled devices laptops or PDAs can send and receive data wirelessly from any location that is equipped with WiFi access Access points that are installed within a WiFi location transmit a radio frequency signal to WiFi enabled devices that are within range of the access point which is approximately 300 feet The speed of the transmission is governed by the speed of the pipeline fed into the access pipe Wireless carriers provide similar signal technologies such as T1 connections between access points What is a WiFi hotspot A WiFi hotspot is any location in which 802 11 wireless technology exists and is available for use The hotspot may provide free access or the carrier providing the access at the hotspot may charge for usage Hotspots allow users to log onto the Internet from remote locations such as hotels airports train stations coffee shops bookstores and around some cities that are providing wide access How do connect to a wireless hotspot A connection to a wireless hot spot can be created through the New Connection WiFi screen You can also connect through a Bookmark See Creating a WiFi Connection and Creating a new Bookmark for more information
15. Extend360 automatically configures your dialing rules for you However if you need to manually edit these rules this can be done through the New Connection Dial Bookmarks Dial and or Advanced Dial screens See the following topics for more information Creating a Dial Connection Creating a New Bookmark Editing a Bookmark Advanced Dial Settings Extend360 1 4 5 User Guide 08 30 06 76 FIBERLINK Fiberlink Communications I have multiple modems how do pick the one I want to use You can select the modem that you want to use for a Dial Connection through the Advanced Dial screen or the Device Configuration screen See the following topics for more information e Advanced Dial Settings e Configuring Available Devices How do I create a calling card entry A calling card entry can be created through the Advanced Dial screen See the following topics for more information e Advanced Dial Settings e Adding a Calling Card How do I modify or delete a calling card entry A calling card entry can be created through the Advanced Dial screen See the following topics for more information e Advanced Dial Settings e Editing a Calling Card e Deleting a Calling Card I need to dial a 9 or other prefix where do enter it on the client A Dial Prefix can be selected or entered through the Dial Prefix field on the New Connection Dial screen See Creating a Dial Connection for more information How do I kno
16. Infrastructure z VPN Server Fiberink 7 Does not broadcast its SSID Bookmark Name few home Mark this bookmark as default 4 Edit the information you wish to change and click the Save button A Warning pop up window displays a 5 Note notification that you are about to overwrite the existing Bookmark Click the OK button on the Warning pop up window to save your changes In order to designate a Bookmark as the default bookmark click the Mark this bookmark as the default checkbox Deleting a Bookmark To remove connection information stored as a Bookmark delete it Deleting the Bookmark permanently removes it from your computer To delete a Bookmark follow these steps 1 2 3 Click the Bookmarks tab to view all the Bookmarks that you have created Click a Bookmark in the list to highlight it Click the Delete button A pop up window displays asking you to confirm that you want to delete the selected Bookmark Click Yes to permanently delete the Bookmark from your computer It will be removed from the list of Bookmarks displayed on the Bookmarks tab Note Your corporate IT department may have pre configured Bookmarks that cannot be deleted Extend360 1 4 5 User Guide 08 30 06 63 FIBERLINK Fiberlink Communications Defaulting a Bookmark To designate an existing Bookmark as your Default Bookmark select the Bookmark you want to designate and click the Make Default button Connecting th
17. Network and Disconnecting from the Internet for additional information Extend360 1 4 5 User Guide 08 30 06 80 FIBERLINK Fiberlink Communications I keep trying to launch an application but it closes automatically Your corporate IT department has chosen to implement a policy that prevents certain applications from running on your computer while your Extend360 software is running This is done for security reasons and is not an error If you need to run these applications while Extend360TM is running contact your corporate Help Desk or System Administrator for assistance I added a new modem to my computer but it is not available in the Hardware Device pull down menu What do I do First verify that your modem is working properly If it is working go to the Device Configuration screen and make sure that the appropriate Connection Type is X ed for that device See Configuring Available Devices for more information If you still encounter problems contact your corporate Help Desk or System Administrator for assistance How do I see how long have been online and what my connection speed is You can see this information by clicking the Status tab See Understanding Internet Connection Statistics for additional details What does the More Detail Button do on the Status screen The More Detail button displays the Status More Detail screen This screen shows additional connection status information that your corporate Help
18. create a new Bookmark follow these steps 1 Click the Bookmarks tab to view all the Bookmarks you created 2 Click the New button The New Bookmark screen is displayed defaulting to one of the connection types available to your computer 3 Click the Connection Type to define a Bookmark The information on the New Bookmark screen changes based on your selection 4 Enter the appropriate connection information Click the Advanced button to enter Advanced settings for the connection Extend360 1 4 5 User Guide 08 30 06 61 FIBERLINK Fiberlink Communications 5 Click the Save button to finish creating your new Bookmark Before saving your new Bookmark Extend360 performs several checks to be sure you entered a unique Bookmark name and that all of the connection information is entered properly If any of these checks fail the application prompts you with the appropriate corrective action Note In order to designate a Bookmark as the Default Bookmark click the Mark this bookmark as the default checkbox after giving the Bookmark a unique name Note You can also create Bookmarks by clicking the Save Bookmark button in the desired Connection type Mobile Data connections do not provide the Save Bookmark option Note For WiFi it is easier to create a Bookmark when the desired signal strength is present and displayed in the Available Connection box See the following topics for more details Viewing a Bookmark Editing a Bo
19. displayed select the type of prompt to wait for before continuing with the dialing sequence Wait For Prompt Select the type of prompt to wait For before continuing with the dialing sequence Wait For dial tone Wait For a voice message to complete C Wait for fz v Seconds The types of prompts from which to select are as follows e Wait for Dial Tone e Wait for a Voice Message to Complete e Wait for X number of seconds Select the number of seconds from the pull down menu Click the OK button to save your selection or click the Cancel button to accept the default Wait for Dial Tone Editing a Calling Card To edit a calling card from the Advanced Dial or Advanced ISDN screens follow these steps 1 Click the Edit Card button The New Calling Card screen is displayed Modify Calling Card Calling Card Name Access Number 2334552 253344356 Account Number PIN 35524563 23434235 Use the buttons below to enter the dialing steps For making calls Enter these steps in the exact order as they appear on your calling card Dial the access number Dial the account number Dial the PIN number Dial the destination number Wait For touch tone PIN Destination Number J Wait for Prompt Specify Digits 253344356 35524563 23434235 lt PhoneNumber gt W Extend360 1 4 5 User Guide 08 30 06 28 FIBERLINK Fiberlink Communications 2 Edit the informa
20. do if can t connect If you can t connect try each of the following until you have successfully connected 1 Check to be sure you have the latest Locations list which can be accessed via the About Extend360 menu item Help drop down menu You may need to do a Manual Update which is found in the Updates drop down menu The Locations list provides the signal addresses SSIDs that give you access to all the venues that are part of your license agreement You may be in a public venue that you know has wireless signals but they may not be part of your wireless network For access outside of the Fiberlink network see Public Venue Login 2 Try to connect again Extend360 1 4 5 User Guide 08 30 06 46 FIBERLINK Fiberlink Communications 3 Ifyou still cannot connect close the E360 user interface and then restart it 4 Ifyou still cannot connect restart your computer If your problem persists contact your corporate Help Desk or System Administrator I have a wireless card but the WiFi button is not available Try the following troubleshooting tips to resolve this issue e Check to make sure your wireless card is inserted into the correct slot on your computer There should be lights on the card indicating a correct installation or if there is a problem with the card Each card is different e Verify that the wireless card has the latest drivers and is being identified by your computer e Try removing and re inserting the card
21. dual purpose such as a combined LAN and modem card may need to be configured manually as the connection method chosen by Extend360TM may not suit your purposes To manually configure the connection devices available on your computer follow these steps 1 Click the Preferences tab located at the top of the Extend360 Application screen 2 Click the Device Configuration menu option The Device Configuration screen is displayed with a table containing available connection devices versus connection methods Available connection devices are listed on the left side of the table and the available connection methods are listed across the top of the table Device Configuration Dial ISDH PHS Broadband Wi Fi Mobile Data 00000010 Broadcom 440x 10 100 Integrated Controller E x m Iw s SoftK56 Data Fax Iv E z fu ja s Available Network Connection J J I J Wireless G PCI Adapter I r I r Microsoft s Packet Scheduler 3 Click a checkbox in the table to assign a connection device to a connection method For example to assign a modem card to an ISDN connection method 4 Click the Save button to save your configuration changes or click the Cancel button to cancel any configuration changes Note Broadband WiFi and Mobile Data selections are not clickable because these devices are automatically detected and configured by Extend360 Selecting Your Language Extend360 is localized for Japanese German French Si
22. e How Do I Choose a Phone Number e Manually Selecting Phone Numbers Extend360 1 4 5 User Guide 08 30 06 75 FIBERLINK Fiberlink Communications How do choose an ISDN Number An ISDN number can be chosen as part of establishing a new ISDN Connection through the New Connection ISDN screen See the following topics for more information e Creating an ISDN Connection e How do I choose a Phone Number e Manually Selecting Phone Numbers How do choose a PHS number A PHS number can be chosen as part of establishing a new PHS Connection through the New Connection PHS screen See the following topics for more information e Creating a PHS Connection e How Do I Choose a Phone Number e Manually Selecting Phone Numbers How do set up a Bookmark A Bookmark can be set up through the Bookmark tab or as part of creating a new connection through the New Connection tab See the following topics for more information e Creating a New Bookmark e Saving a Connection as a Bookmark How do edit a Bookmark A Bookmark can be edited through the Bookmarks tab See Editing a Bookmark for more information How do update my Bookmark if the number I was using is removed This is done automatically when the Phone Book is updated Since the Bookmark remembers your location information and numbers you do not want to use any Phone Book changes automatically result in a useful Bookmark Where can edit my dialing rules
23. in the process of connecting to your corporate network e Extend3607M is still in the process of disconnecting e You need to manually click the Corporate Connect VPN button on the Status screen to launch and connect to your corporate network See Understanding the Status Indicators for additional detail I have a Wireless card but the WiFi button is not available Try the following troubleshooting tips to resolve this issue e Check to make sure your wireless card is inserted into the correct slot on your computer e Verify that the wireless card has the latest drivers and is being identified by your computer e Try removing and re inserting the card from your computer If you still have a problem contact your corporate Help Desk or System Administrator for assistance My Mobile Data button is black but the Network and Profile read Unknown These indicators are unknown because your mobile data card may be used on various networks and it is not possible for Extend360 to determine which is the default for the card If the signal strength is indicated and the Home indicator is present you should be able to successfully connect Extend360 1 4 5 User Guide 08 30 06 79 FIBERLINK Fiberlink Communications How do know what policies are being enforced on my computer A green light in the Security Policy Status indicator shows that the anti virus policies are being enforced If you have a red indicator check the Status More
24. to connect to a phone number What might be wrong Try the following troubleshooting tips in order to resolve this issue e Verify that you have a dial tone and are entering the correct Username and Password e Make sure that you have appropriate dial prefixes entered as needed e Try to connect to another number Contact your corporate Help Desk or System Administrator if you are still unable to connect I need to dial the area code but it is not showing on Extend360 What do I do If you need to add additional dial information you can do so by clicking the Advanced button then selecting the Location is Different from Specified option Select your country and use an area code different from the one you are attempting to dial This forces Extend360 to dial the area code associated with the number See Advanced Dial Settings for more information When I disconnect from my VPN why does Extend360 disconnect as well Extend360 disconnects because your corporate IT department has chosen to implement this policy for security reasons This is not an error I disconnected from my VPN but the VPN login screen keeps coming up Your corporate IT department has chosen to implement a policy that restarts your VPN software whenever it is disconnected or encounters a failure This displays the VPN login screen If you want to disconnect from the VPN in this scenario you will need to disconnect from the Internet See Disconnecting from your Corporate
25. 0 06 56 FIBERLINK Fiberlink Communications Error Invalid PUK code entered After 10 failed attempts the SIM chip in your cellular device must be replaced Once you enter the correct PUK code you are asked to enter a new PIN number of your own choice and to verify it Mobile Data Security Contact your carrier for this code Please enter PUK 4 to 8 digits New PIN Verify PIN NE Se Be sure to remember your new PIN number To change the GSM PIN number Press the Change PIN button to display the Change PIN screen Change PIN Enter current PIN New PIN 4 to 8 digits Verify PIN 2 ee Enter the current PIN number in the top field Enter the new number in the New PIN field on the left Enter the new number again in the Verify PIN field on the right Oy Re Oe ge Press OK to enable the new PIN number Extend360 1 4 5 User Guide 08 30 06 57 FIBERLINK Fiberlink Communications If you entered any of the numbers incorrectly in the Verify PIN field the previous invalid PIN error message is displayed To disable the GSM PIN number 1 Press the Disable PIN button to display the Mobile Data Security box 2 Enter the card s 4 to 8 digit PIN number 3 Press OK to disable the card Disabling the PIN security on your GSM card removes all security on it Note Be sure to use the same PIN number when you disable the PIN as when you enable it The
26. 006 2006 08 02 11 26 38 cellular failed 00005 2006 08 02 11 13 32 cellular 2006 08 02 11 12 28 cellular failed 00004 failed 00003 2006 08 02 11 12 00 2006 08 02 11 09 39 cellular cellular failed failed 00002 00001 Copy to Clipboard n Fiberlink Communications 3 To see the details of any log item highlight it and click on the Next gt button to display a details page connectionStatus Activity Log Detail appPolicyEnforcement eventType connectionStatus sessionlD 000 10 statusDateTime 2006 08 02T12 58 19 status disconnect dataThroughput errorCode 115 4 To return to the Activity Log list click on the lt Back button To exit click on the Cancel button 5 Youcan also copy the contents of the Activity Log list to the clipboard so you can save it to a spreadsheet Click on Copy to Clipboard to do this Extend360 1 4 5 User Guide 08 30 06 72 FIBERLINK Fiberlink Communications Viewing Your Help Desk Contact Information You can view Help Desk information by accessing the Help menu on the Extend360 Application screen This menu item displays the necessary contact information in order to get additional support from your corporate IT department Your corporate Help Desk may display a Help Caption option in the Help Menu Clicking on the Help Caption option displays the Help
27. 4 Getting Detailed Connection Status sssssssseeeeeneeenen nme eene nnn nennen 15 Security Status d d de ido eee diim dd be edd feed de eas o d eee add 15 Active Connections Stallstios narret dive cerei ade edere La de n EL ER e E Rae e Ru es 16 WIFI Cellular sci m 17 Last Update m 17 Secure Outside Connectivity Feature iilii ten cite ANNANN ete NANANA K AN ANNER AN ANRA dd de adi ead 17 Launching the VPN Client from the Windows Logon Screen ssssseeem 18 Disconnecting from the Internet icri pce reete adde ee rege ree d der deed 19 Disconnecting from your Corporate Network ssssseeseeeeenem emere nennen 19 Extend360 Connection Transports sssssssssssssssssseeseeseneene eere enne nnn nnns 19 Creating a Dial Connection sssssssssssseseneeneee eene eene en teneret nn erret nennen nre 20 Manually Selecting Phone Numbers eene nnne nennen 22 Advanced Dial Settings sssssssssssessesseeseeeeene nee emen nennen nnne trennen 24 Device Server Settings sssssssssssssssssesseeeeenen nennen enne reete nn EEEE renes 24 Dial Properties Settings icto rg Pe co p vas ne anu co ap e Reda 24 Calling Card ESI tila EA 25 Dialing Tomi boCatlOri iei EE NE yen ec RUP ER d ERR ERR 25 Adding a Calling Card rare ee erre ce Ede ee e penu PER Pea cu Pene cohaeenessveds c Dee ea exte exta eS 26 Destination Number sorores
28. 8 30 06 15 FIBERLINK Fiberlink Communications There can be four different icons displayed to the left of the application indicating its status Green circle The application is running according to policy The Security Status indicator with a is green and there is connectivity checkmark Yield sign The application is out of compliance with the policy but there is still connectivity The Security Status indicator is yellow If this condition persists contact your Help Desk P Stop sign The application is out of compliance with the policy and there is no connectivity The Security Status indicator is red You will not be able to connect without contacting your System Administrator Grey circle The application is running but is not being monitored This usually applies to with a third party generic applications and does not impact the connection status checkmark To view out of compliance messages you can click directly on the application that is out of compliance It becomes a hyperlink to the Compliance Results to display its own individual compliance history The immediate message that applies to the condition that caused the out of compliance will display There will also be a View Results link that you can click on to see all the compliance messages for that application If you choose the Compliance Results menu item from the Help drop down menu you can see the compliance history for all the applicat
29. Application Conflicts continues to run in the background as long as the Extend360 User Interface is running Extend360 1 4 5 User Guide 08 30 06 54 FIBERLINK Fiberlink Communications Application Conflicts Application conflict prompts are now enabled Advanced Settings for Your GSM Mobile Card Advanced Mobile Data settings apply for GSM technology based cards only including GPRS EDGE and UMTS WCDMA Pressing the Advanced button on the New Connection Mobile screen displays the Advanced Mobile Network screen FIBERLINK a ExTennos60 New Advanced Mobile Network Connection Service Preference 36 Preferred with fallback to GPRS z Access Method Dialed Number ggteeg Access Point Name internet User Info Username Password Disable PIN Change PIN The Service Preference drop down allows users to select the type of connection to user from the following list e 3GOnly e 3G Preferred with fallback to GPRS Extend360 1 4 5 User Guide 08 30 06 55 FIBERLINK Fiberlink Communications e GPRS Only e GPRS Preferred with fallback to 3G Note These connection types are used primarily in Europe The Access Method fields for Access Point Name and Dialed Number require you to supply an APN and a phone number in order to connect These values are supplied by your mobile data device s carrier You must also enter the username and password that was supplied by your carr
30. Desk or System Administrator may find useful when attempting to troubleshoot problems that you may experience See Getting Detailed Connection Status for more information What are conflicting applications and is this harmful to my machine If you are using a Mobile Data device it most likely has a third party network monitoring application that came with it In some instances these monitoring applications can disrupt the normal Extend360 operations and are not needed when E360 is running In order to allow Extend360 to run normally the Applications Conflict feature is provided to suspend the third party application during your E360 session When you close the E360 user interface the third party monitoring application can be restored to normal operations The conflicting applications are not harmful as long as they are turned off before the Extend360 user interface initializes See Prompt for Application Conflicts for more information about the settings for this feature Is there a Help option Available with Extend360 You will find help for the Extend360 in the Help menu at the top of the screen Extend360 Application screen See the following topics for more information Viewing Online Help Viewing Activity Log Viewing Message History Viewing Compliance Results Viewing Version and Copyright Information On which Operating Systems does Extend360 run See Checking System Requirements for supported Operating Systems OS
31. Extend360 please ensure that your computer meets the following recommended system requirements Processor Pentium III 5 00MHz Ram 512 MB 1 Gigabyte recommended Available Hard Disk Space 200 MB Operating System OS Windows 2000 SP4 XP Professional SPla XP Home Edition SPla XP Professional 2 XP Home Edition 2 Internet Browser Microsoft Internet Explorer 6 0 SP1 e Screen Resolution VGA Resolution 16 bit or 24 bit color SVGA recommended e Connectivity devices JDial ISDN Windows compatible modem Broadband Network Interface Card Mobile Data Most popular wireless cards and devices Check with your system administrator to see if your card is compatible WiFi 802 11 card with NDIS 5 1 or higher compliant drivers Extend360 1 4 5 User Guide 08 30 06 4 FIBERLINK Fiberlink Communications Installing the Application Extend360 can be installed through one of the following methods e Downloading an installation executable from the Internet or your corporate network e Through an installation CD Compact Disc provided by your company e Through an update from an earlier version of your remote access client Regardless of which method is employed the installation instructions are the same Starting the Application Extend360 can be started from either your desktop or the Windows Programs menu To start Extend 360 from your desktop follow these steps 1 Locate the Extend360 icon on
32. FIBERLINK Extend360 User Guide Fiberlink Communications Release Version 1 4 5 August 2006 FIBERLINK Fiberlink Communications TABLE of CONTENTS Getting tarned T 4 Checking System Requirements eorr t od deo ED xe AR FREE R eR RRA 4 Installing the Application nennen emen enhn nnne nemrnn nsns enne terrens ss nnn n nennen 5 Starting the Application ee E 5 Changing the Language for Using Extend360 M 5 EYE 6 System Tray Icon Menu inet lente vi duel vede ae Aut oa dea pe Rea Ioue dU 7 System Tray ICOM Status niente AE tetdasvhd salsa vbtecddaviettacaeyhd E 8 Minimizing the Application itte tte toe obiret hr tte er te ad Rh er AER da Ru EL Ed Rx Ed 8 Getting Phone Book Policy and Software Updates ssssssssssssseeeeeeeenenene nne 8 Exiting the AppliGatlon sites E 9 AbOut COMMOCHUING cranici 10 Public Vente Logi rererere rre te eevee Re e ee re de e Ra uu e aad 11 Entering Your Credential s cuceriri merien p ir p a RR e RR 12 Automatic Connection Switching 2 2 itniace renta ce ve der teer esta ce ek eere hk ae eL e E RR E RE e E i es 13 Understanding the Status Indicators acrescer EE EEEE nennen 13 Security Policy Indicator iiid iride enne te cedri eei aed e Rd dn Rudd 14 eum 14 Corporate Network Indicator erdt eret nere ceo kennt one rere Cnr eate Re Ea aina 14 Understanding Internet Connection Statistics 1
33. Message on your screen Click OK to close the message MY HELP CAPTION MY HELP MESSAGE Line 2 Line 3 Viewing Version and Copyright Information The About screen provides you with detailed version and copyright information for Extend360TM Your System Administrator and Help Desk employees can use the version information to resolve issues associated with your copy of Extend360 To view version and copyright information follow these steps 1 Click the Help menu at the top of the Extend360 Application screen e About Extend360 Extend360 Version 1 4 5 65 Copyright c 2001 2006 Fiberlink Communications Corp http e vw fiberlink com Paradigma Software Portions copyright c 1998 1998 Powered by Valentina maa Client ID 00wjk Hardware ID J1U1U3BM11899HLVVAY Phonebook 258 101 386 Wireless Locations 49 8 7 2006 10 19 48 AM Private Security Key 01 01 2017 Fiberlink Internal Connectivity 14 Fiberlink Internal Security Policy 22 xi 2 Click About The version and copyright information for Extend360 is displayed along with other information about the application Extend360 1 4 5 User Guide 08 30 06 73 FIBERLINK Viewing WiFi Help Fiberlink Communications The WiFi Help menu item provides quick access to information to help you resolve your wireless network connection questions and problems Clicking on the WiFi Help menu item takes you to the WiFi Help whic
34. ark Mame Office J Make this my default bookmark This button allows you to save connection information that you entered on the New Connection screens This saves you the time of having to re key the information every time you connect To save a connection as a Bookmark follow these steps 1 Click the Save as Bookmark button from one of the New Connection screens 2 Enter a Name for the Bookmark and indicate whether you want this Bookmark to be your Default Bookmark by checking the Make this my default bookmark checkbox 3 Click the Save button to create the Bookmark or click the Cancel button to cancel creating the new Bookmark Note When you click the Save as Bookmark button Extend360 performs several checks for example making sure all the required connection information was entered correctly before displaying the Save as Bookmark pop up window Note Mobile Data connections do not provide a bookmark option Once created Bookmarks can be viewed edited deleted or used to establish a connection You can also designate a Bookmark as your Default Bookmark to quickly establish a connection from the Bookmark tab Creating a New Bookmark A Bookmark is typically created through the New Connection tab see Saving a Connection as a Bookmark However Bookmarks can be created just as easily from the Bookmark tab because the same screens that are used to define a connection are also used to define a Bookmark To
35. at connectivity options are available all while ensuring the highest levels of always on protection to keep both your connection and data safe The Online Help feature assists you in understanding both the basic and advanced functionality of this exciting new product so you can take advantage of the power Extend360 has to offer Using this software gives you the world s largest most reliable network for remote access spanning country and technology boundaries for access to your corporate office from home the road and everywhere in between gt Connecting gt Disconnecting gt Bookmarks gt Adjusting Preferences gt Getting Help 360 of Connectivity True anytime anywhere access through popular and emerging transport types including dial up ISDN cable and DSL Wi Fi and hotel broadband for the most comprehensive global access Automatic detection of Wi Fi and wired broadband signals Automatic access number selection and connection zl Note Some users will not see online help until after completely logging into Extend360 Viewing the Message History You can view Message History by accessing the Help Menu on the Extend360 Application screen or by double clicking on the Messages line at the bottom of the main application screen Extend360 Message History 05 19 05 10 10 31 Preparing to update S 05 19 05 10 10 31 Updating 05 13 05 10 10 32 Attempt both policy and ph
36. ave an active connection with your corporate network To initiate a manual update of Phone Book information Policy information and Software follow these steps 1 Click the Updates menu located at the top of the Extend360 Application screen 2 Click the Manual Update menu option This initiates a manual update of Phone Book Policy and Software information through your active connection Status messages appear in the Messages field at the bottom of the Extend360 Application screen Extend360 1 4 5 User Guide 08 30 06 8 FIBERLINK Fiberlink Communications Note The Manual Update menu option only uploads the updates to your computer The updates are not applied until you disconnect To make sure that a specific update is received and applied you must be connected through Extend360 Exiting the Application Exiting Extend360 entails closing the Extend360 Application screen and terminating any open connections To exit Extend360 from the Extend360 Application screen follow these steps 1 Ifnot connected locate the red dot button in the upper right corner of the Extend360 Application screen 2 Click the red dot button To exit Extend360 from the Systray icon follow these steps 1 Place your mouse cursor over the Extend360 Systray icon and click the right mouse button 2 Click the Disconnect menu option Extend360 1 4 5 User Guide 08 30 06 FIBERLINK Fiberlink Communications Abou
37. bleshooting purposes Calling Card Settings Use Calling Card ISDN The Use Calling Card checkbox indicates whether you are using a calling card to make an ISDN connection If you check this checkbox select the calling card from the pull down menu next to the checkbox To manage your calling card information e Adding a New Calling Card e Editing an Existing Calling Card e Deleting a Calling Card Dialing from Location Location is Different from Specified The Location is Different from Specified checkbox indicates whether you are dialing from a location that is different from the location specified on the New Connection ISDN screen Country The Country pull down menu can only be changed if the Location is Different from Specified checkbox is checked Extend360 1 4 5 User Guide 08 30 06 31 FIBERLINK Fiberlink Communications Area Code The Area Code field is not initially displayed It is displayed when certain countries are chosen from the Country pull down menu Creating a PHS Connection A PHS Connection allows you to transmit information over a Personal Handyphone System This type of connection provides speeds ranging from 32kbps to 128kbps Note PHS connections are currently only available in Japan To create a PHS Connection follow these steps 1 Click the New Connection tab The New Connection screen is displayed 2 Click the PHS Connection Type icon The New Connection PHS screen is displayed
38. buttons across the bottom of the Advanced Mobile Network screen are as follows e Selecting Restore Defaults restores all of the profile information with the original values from the network profiles for the current mobile data device s carrier e Selecting Cancel cancels the profile and returns to the New Connection screen e Selecting Next gt displays the Advanced Mobile IP Settings screen FIBERLINK a FIBERLINK New ction Advanced Mobile IP Settings Obtain an IP address automatically Use the Following IP address IP Address E Obtain DNS server address automatically C Use the Following DNS Server addresses Prefered DNS server Alternate DNS server f JV Use IP header compression a C Extend360 1 4 5 User Guide 08 30 06 58 FIBERLINK Fiberlink Communications The Advanced Mobile IP Settings screen allows you to set up your IP address DNS settings and IP header compression settings These controls work identically to the advanced network properties in Windows networking e Choose between obtaining your IP address automatically or entering one that you supply e Choose between obtaining your DNS server address automatically or entering preferred and alternate DNS server addresses that your mobile data device s carrier supplied e Check the box that indicates whether you want IP Header Compression e Selecting Back returns to the Advanced Mobile Network screen
39. ced Dial or Advanced ISDN screens follow these steps 1 Click the Add Card button from either the Advanced Dial or the Advanced ISDN screen The New Calling Card screen is displayed New Calling Card Calling Card Name Access Number a EUM Account Number Use the buttons below to enter the dialing steps For making calls Enter these steps in the exact order as they appear on your calling card Wait for Prompt Specify Digits 2 Enter the Calling Card Name Access Number Account Number and PIN 3 Use the Access Number PIN Account Number Destination Number and the Specify Digits to add the dialing steps for making connections In conjunction use the Move Up Move Down Delete and Clear buttons to re order delete or delete all steps You can see the number that is to be dialed at the bottom of the screen as you add edit re order and remove steps 4 Click the Save button when you finish building the dialing steps or click the Cancel button to close this screen without saving any changes Extend360 1 4 5 User Guide 08 30 06 26 FIBERLINK Fiberlink Communications Destination Number The Destination Number dialog box is displayed when you click the Destination Number button on the Add New Calling Card screen The Destination Number dialog box prompts you to select one or more of the following parts of the phone number to be dialed when establishing a connection Destinatio
40. cific networks Extend360 1 4 5 User Guide 08 30 06 51 FIBERLINK Fiberlink Communications Select Network To override auto network select for this connection select a network from the list below Only networks that match the Service Preference set in the Advanced screen will be displayed Operator Type Current T Mobile LIS Y Cingular 4 The Mode indicator shows whether your card can be set Manually If the card does not allow you to change the setting it will display as Locked and you cannot manually select a connection When the card s SIM is locked it will also display as Locked and you can unlock it by following the instructions under Using the GSM PIN Security Feature 1f the card allows you select a connection it will show Automatic and you can click on the Select Network button to change it to Manual This will display a listing of the available networks from which you can choose the one to which you wish to connect You can also let the system automatically connect without making any changes Note To return to Automatic mode from Manual mode shut down the user interface and bring it back up again 5 Click the Connect button A pop up credentials box is displayed 6 Enter your credentials information in the pop up credentials box See Entering Credentials for more information about completing this screen 7 Click the OK button 8 A Connection Progress box is displayed that shows the success or failure of t
41. cking the icon once opens Extend360 3 Right clicking the icon displays a pop up menu that enables you to quickly perform actions as described in the next section titled System Tray Icon Menu Minimizing the Application You can minimize the application without closing it so you can perform other tasks Note Minimizing the application does not disconnect any established connections To minimize the application from the Extend360 Application window follow these steps 1 Locate the red V button in the upper right corner of the Extend360 Application screen To minimize the application from the Extend360 Systray icon follow these steps 2 Click the red V button 1 Place your mouse cursor over the Extend360 Systray icon and click the right mouse button 2 Click the Close menu option To re display or maximize the application follow these steps 1 Place your mouse cursor over the Extend360 Systray icon and click the right mouse button 2 Click the ShowExtend360 menu option Note Minimizing Extend360TM does not terminate any open connections Getting Phone Book Policy and Software Updates Extend360 checks for Phone Book Policy and Software updates every time it connects to your corporate network If updates are available it automatically downloads them to your computer in the background and applies them when you disconnect Note You can also initiate the update process manually during the time you h
42. ct your corporate Help Desk or your System Administrator to let them know your VPN is not connecting Try to connect to the VPN concentrator directly from outside E360 Why don t I see my WiFi signal Your WiFi signal may not appear in your WiFi signal list for a variety of reasons It may not be detected due to a low signal strength in the area where you are located it may be due to electronic interference in the building or some other temporary technical problem with the signal If you continue to have difficulty try the following 1 Click on the WiFi Signal Rescan button to refresh the WiFi signal list Note that when you do this you will disconnect any running applications such as email programs or software updates so be sure to wait for downloads to complete before starting the signal rescan For more information see WiFi Signal Rescan Close E360 and open the Microsoft Windows Wireless Networking utility to check if your WiFi signals are working properly outside of E360 To do this click on the wireless networking icon in the rightmost corner of the screen to display the Wireless Network Connection Screen This screen will show the list of available signals If your signal is not working in Windows it will not work in E360 If your signal problem persists contact your corporate Help Desk or System Administrator Extend360 1 4 5 User Guide 08 30 06 48 FIBERLINK Fiberlink Communications What if the WiFi tab doesn t sh
43. cted to be managing your wireless connections If you wish to have E360 manage your connections select the Manage Connections button that is provided Extend360 has detected that another application is managing your wireless connections Click the button below to manage your wireless connections through Extend360 This may drop your existing connection Manage Connections To secure your existing connection with Extend360 go to Broadband and select External Connection Extend360 1 4 5 User Guide 08 30 06 38 FIBERLINK Fiberlink Communications Note Ifyou click on the Manage Connections button your existing wireless connection will be disconnected and the E360 connection manager will start E360 then displays a list of available wireless signals for you to select a new connection To create a WiFi Connection follow these steps 1 Click the New Connection tab The New Connection WiFi screen is displayed 2 Click the WiFi Connection Type icon The New Connection WiFi screen is displayed FIBERLINK Hew New Connection Wi Fi Connection Connection Type Dial ISDH PHS Broadband Wi Fi Mobile Data Available Networks Fiberlink Wireless Pricing Basic Security Open PCCW Security Secured QA Open Security Open QA WPA PSK WPA2 PSK Security Secured Selected Network Make a selection Network Details Signal Rescan Note Using active notificati
44. d on your computer C y 2 i Dial ISDN PHS Broadband Wi Fi Mobile Data The following is a listing of all the possible connection types or transports Dial A Dial Connection allows you to transmit information over ordinary telephone lines This is the slowest type of connection the maximum speed is 56 Kilobits Per Second Kbps Your computer requires a modem to make this type of connection See Creating a Dial Connection for information on creating this type of connection ISDN An ISDN Integrated Services Digital Network Connection also allows you to transmit information over ordinary telephone lines but at a much higher speed 128 Kbps Your computer requires an ISDN modem to make this type of connection See Creating an ISDN Connection for information on creating this type of connection Extend360 1 4 5 User Guide 08 30 06 19 FIBERLINK Fiberlink Communications PHS A PHS Personal Handyphone System Connection allows you to transmit information at speeds ranging from 32kbps to 128kbps This connection is currently only available in Japan See Creating a PHS Connection for more information Broadband A Broadband Connection allows you to transmit information over a high speed network This is typically in the form of a DSL Digital Subscriber Line Cable TV or LAN Local Area Network connection This type of connection provides speeds up to 10 Megabits Per Second Mbps up to 100 Mbps if on a local LAN
45. d time System Tray Icon Menu The Extend360 Systray icon menu allows you to take the following actions e Connect Displays the Extend360 connection screen This option is unavailable if you are already connected e Disconnect Ends your Extend360 session This option is unavailable if you are not connected ES FIBERLINK ExTenno3s60 pata i New Connection Mobile onnection Connection Type c o G Q9 Dial ISDN PHS Broadband Wi Fi Mobile Data Available Network Signal Strength OX 100 Network T Mobile US ROAMING Service Device Fusion UMTS Quad GPRS 3G Modem Mode Automatic Profile Vodafone UK VPN Server x e Show Connection Status Displays the Internet Connection status of the session This option is unavailable if you are not connected e Show Security Alerts Displays the Compliance Results screen This option is unavailable if you are not connected e Show Extend360 Displays the Extend360 application window This option is always available Extend360 1 4 5 User Guide 08 30 06 7 FIBERLINK Fiberlink Communications System Tray Icon Status The Extend360 icon is displayed in the Systray upon launching the application The Extend360 Systray icon allows you to interact with the application in the following ways 1 Positioning your mouse cursor over the icon causes a small Connection Status screen to appear that indicates whether Extend360 is connected 2 Cli
46. dinde ni ki Eden Edid en Ede E Rd 61 Viewing a Bookttlark rente aere nee reuerti ee etia De ax ee REL rr Ehe VE AR EYE RAE 62 Editing a BooKMma K ecceri reet eter rea e tena ea rocca nne a Ea erent 62 Deleting a Bookmark erret ete iere Lee e Ya E ce arid eateries 63 Detaulting a BOOKImark oreet rte ee ce ande diver denned eer aux eu 64 Connecting through a Bookmark esssssssssssessseeeeeeeeenen mener en nemen innen rnit nennen eis 64 About Preferences eec od le Hare te pen E nea ire Ea pea CU nea E baee cu pee PU npe e bere ebd D eue REA 65 Connection Switching esssssssssseeseeeenenen nennen menn nnnm enhn enne initi r innen nennen nn nennen 65 Configuring Available Devices ssssssseseeeeneeene ene eene nnnm en nen nnn en nen rnnt nennen nennen 66 Selecting Your Language sssssssesssssen eee eene nnnm en nn nnn ennemis nennen rnnt nt eren 66 Resizing the Extend360 Application Window sssssssseeeenm nennen 67 Prompt for Application Conflicts sse ene e enne nnnm rne nennen 67 Prompt for WIFURESCAN iis endete Fat pe rne SER REd A e HRRTR Y SRRMEN SER beads COR AEY SE KREBS CC he XE VER ee Cra AT eR rE 68 Prompt for Existing WiFi Connections sessssesseeeeneeenenen mene emeenen nene enen rennen nnn 68 About Uploading LOGS 2 n tace edere nece vebace e puer vu ez E pac ve deen Pe P eine 68 Uploading the User Exper
47. ection to change your connection and update your list of WiFi signals by clicking on the Signal Rescan button Important Do not click on the Signal Rescan button while you are actively running applications such as downloading email because it disconnects you from the Internet and you can lose your data Wait until all data transmission activities are completed before running a rescan Extend360 1 4 5 User Guide 08 30 06 40 FIBERLINK Warning Any existing Mi Fi connections will be disconnected before performing the scan Note that the scan may not work properly if other Wi Fi connection managers are running Fiberlink Communications Do not display this message in the future Note If you disabled the WiFi Rescan message from the pop up dialog box you can re enable it using the Prompt for WiFi Rescan option in the Preferences menu Network Details WiFi The Network Details WiFi screen displays detailed information about the WiFi signals on the New Connection WiFi screen before you clicked the Network Details button FIBERLINK a Network Details Wi Fi ExTEND3GO BoingoHotSpot Wayport_Access 00 12 17 89 21 7f 00 40 96 45 d1 e2 8 10 Disabled Disabled Infrastructure Infrastructure ipe Open Open Extend360 1 4 5 User Guide 08 30 06 41 FIBERLINK Fiberlink Communications The network details are presented in a table format listing the follo
48. ed onto your computer but Extend360 does not launch automatically Extend360 1 4 5 User Guide 08 30 06 18 FIBERLINK Fiberlink Communications Disconnecting from the Internet Disconnecting from the Internet which also causes you to be disconnected from your corporate network closes your VPN connection and your Internet connection To disconnect from the Internet follow these steps 1 Click the Status tab 2 Click the Disconnect button Note Exiting Extend360 also disconnects you from the Internet See Exiting Extend360 to learn how to exit from the Extend360 application Disconnecting from your Corporate Network Disconnecting from your corporate network involves closing your VPN connection Once the VPN connection is closed you remain connected to the Internet To disconnect from your corporate network follow these steps 1 Click the Status tab 2 Click the Close VPN button Note Disconnecting from your corporate network closing your VPN connection may also cause your Internet connection to close automatically depending on the disconnect policy established by your corporate IT department Extend360 Connection Transports In order to securely transmit information between your computer and your company s corporate network a connection must be established between them There are several types of connections that may be available to you depending upon the hardware or connection devices installe
49. ed to enable Application Conflicts Choose from the following options Application Conflicts There is a conflict with the application s listed below amp conflict may prevent proper operation of connectivity with an installed wireless or networking device To ensure proper operation the application causing the conflict can be shut down or reconfigured to resolve the issue Please choose one of the automated settings or select the application s below to resolve amp ny application not selected will be ignored for this session C Automatically resolve all conflicts without prompting C Allow all conflicts without prompting Always prompt for conflict resolution Resolve Application Name E Sierra Wireless Network Adapter Manager m Sierra Wireless Network Adapter Manager AutoStart e Automatically resolve all conflicts without prompting e Allow conflicts without prompting e Always prompt for conflict resolution This option is the default The Preferences Menu contains the Prompt for Application Conflicts menu item which allows you to manually turn off the Application Conflicts feature Note Ifyou use the Prompt for Application Conflicts menu item to turn off this feature you must go back through the menu item to turn it back on Also if you choose the first two options from the list above if you wish to return to the default conflict resolution you must also use the Preferences menu item After the initial scan
50. ed to your computer before attempting to create a Broadband connection If you are using wireless Broadband see How Do I Connect to a Wireless Hot Spot for more information What does the Advanced button on the WiFi Connection Type do The Advanced button located on the New Connection WiFi and Bookmark WiFi screens allows you to change advanced settings related to a WiFi connection See Advanced WiFi Settings for more details I know the area am in has a hot spot why is Extend360 not displaying the signal Extend360 may not be displaying the signal for a number of reasons Here are some troubleshooting tips for this issue e There may have been a change in the hot spot at that location Make sure you have the latest Phone Book updates See Getting Phone Book Policy and Software Updates for more information e You may be in an area where the hot spot does not reach otherwise known as a dead zone See Finding a WiFi Hot Spot for information on finding a hot spot in your location e Your WiFi card may not have the latest drivers or may not be installed properly Check with your corporate Help Desk or System Administrator for assistance How do search for a wireless hot spot or hotel Broadband connection You can find a wireless hot spot or Broadband location through the Find a Location WiFi screen or the Find a Location Broadband screen See the following topics for more information e Finding a WiFi Hot Spot e Fi
51. eds and complete the fields under the Enter Your Location section of the screen Click the Connect button to display the pop up credentials box Step 2 2 Verifying your identity Enter the Username and Password that was supplied to you by your corporate IT department and click on the OK button to initiate the connection process If the connection is successful the On Line and Corporate Network Status indicators will be green Creating a Dial Connection A Dial connection allows you to transmit information over ordinary telephone lines 56 Kbps maximum speed You can make this connection if your corporate IT department allows such access and your computer is equipped with a modem To create a Dial Connection follow these steps 1 Click the New Connection tab The New Connection screen is displayed 2 Click the Dial Connection Type icon The New Connection Dial screen is displayed Extend360 1 4 5 User Guide 08 30 06 20 FIBERLINK Fiberlink Communications FIBERLIN YWIDELTCCELE ExTenno3s60 rati New Connection Dial onnection Connection Type Q GO GO 9 G G Dial ISDH PHS Broadband Wi Fi Mobile Data Enter Your Location Country United States of America Area Code Phone Number C Phone Number 2 xxxx OR State City E Location x Dial Prefix j s Force 10 digit dialing Save As Bookmark Phone Book Dial String 3 Enter your location information Country
52. ee Status indicators at the bottom of the Extend360 Application screen are green Extend360 1 4 5 User Guide 08 30 06 30 FIBERLINK Fiberlink Communications Note For countries outside of North America there may be no Exchange for example 489 in 610 489 5555 portion of the phone number due to differences in the telephone numbering systems Advanced ISDN Settings The Advanced ISDN Settings described below can be edited for an ISDN connection selected from the New Connection ISDN screen Click the OK button to save your new settings for this connection or click the Cancel button if you do not want to save them Device Server Settings Hardware Device The Hardware Device setting sets the hardware device on your computer used to make an ISDN connection This needs to be set in situations where you have multiple modem cards that could be used to make such a connection VPN Server The VPN Server pull down menu allows you to choose a VPN server on your corporate network Note Your corporate IT department determines the availability of the VPN Server pull down menu Dial Properties Settings Dial Using The Dial Using checkbox is used to set your dial settings to either Tone or Pulse Wait for Dial Tone Before Dialing The Wait for Dial Tone before Dialing setting indicates whether your modem should wait for a dial tone before dialing the phone number Note This is checked by default and should only be unchecked for trou
53. er Phone Number xxxx OR city B e Location mi M Dial Prefix m Force 10 digit dialing Attempt Dual Channel Connection Save As Bookmark Phone Book Dial String Extend360 1 4 5 User Guide 08 30 06 29 FIBERLINK 10 11 12 13 Fiberlink Communications Enter location information Country Phone Number or State and City Given this information Extend360 can automatically select the most cost effective phone number to dial If you want to choose the phone numbers yourself click the Phone Book button See Manually Selecting Phone Numbers for details on how to manually choose the phone numbers to be dialed If you are in an area that requires ten digit dialing you can check the Force 10 digit dialing checkbox This requires the system to include the local area code when dialing the phone number for those regions that have the ten digit dialing rules in effect Select a Dial Prefix for example 70 or 9 if any special numbers need to be dialed before the actual phone number is dialed Optionally you can enter a prefix if one does not appear in the pull down menu It is saved in the pull down menu list until you exit the application If you want to bond both channels of your ISDN line to increase the speed of the connection be sure the Attempt dual channel connection radio button is checked This attempts to initiate both channels when the phone number is dialed as
54. ere signal strength is low you may find that moving towards an area with windows may help improve your signal strength I know the area l am in has a hot spot why is Extend360 not displaying the signal Extend360TMmay not be displaying the signal for a number of reasons Here are some troubleshooting tips for this issue There may have been a change in the hot spot at that location Make sure you have the latest WiFi Location list You may be in an area where the hot spot does not reach otherwise known as a dead zone See Finding a WiFi Hot Spot for information on finding a hot spot in your location Your WiFi card may not have the latest drivers or may not be installed properly Check with your corporate Help Desk or System Administrator for assistance There may be another WiFi application running on your machine which is controlling the WiFi card and not allowing E360 to see the signals See Conflicting Applications for more details What if I find a signal connect and get a consistent credential error This issue is normally caused by two problems l 3 Incorrect password or either CAPS lock NUM lock are enabled To avoid a case sensitivity or number entry issue open a word processing program and start typing letters into it to see how they appear The VPN concentrator is not functioning For many industry standard VPN clients if the concentrator is down the screen will continually ask for your password Conta
55. ername and or Password In which languages can Extend360 be displayed Extend360 can be displayed in six languages English Japanese German French and both Traditional and Simplified Chinese Your system administrator will determine the languages that are available for display on your system If your machine s operating system is set to display one of these languages it will automatically display if your system administrator allows it For instructions on how to change the display to show your language see Changing the Language for using Extend360 How do I choose a number There is no need to choose a dial number because Extend360 automatically chooses one for you based on the location and or phone number criteria that you entered on the New Connection Dial or New Connection ISDN screens When you want to manually choose your phone number click the Phone Book button which is displayed on both the New Connection Dial or New Connection ISDN screens See the following topics for more information e Creating a Dial Connection e Creating an ISDN Connection e Manually Selecting Phone Numbers How do choose multiple numbers The Extend360 Phone Book screen allows you to manually select the phone numbers to be used when making a Dial ISDN Connection The list of available phone numbers can be sorted by Country City and State or Country and Phone Number See the following topics for more information
56. ess signal list so you should not see old signals that are not valid WiFi Error Messages You can receive following error messages when you are trying to connect to a wireless signal The signal is no longer available Please try to connection again try another signal or alert the venue owner Service temporarily unavailable or wireless card error Please check card status or re enable the card and try again gt Unable to obtain IP address If you see this error after trying to connect again please contact the hotspot location administrator to verify location functionality v Invalid Username and or Password Please verify your credentials and try again v A network error occurred while attempting to authenticate your connection Please try again in a few moments gt A network error occurred while attempting to complete your authentication Please try again in a few moments The first three errors can occur in any wireless venue home corporate or public login the last three will only occur if you are attempting to log in at a public venue Follow the instructions provided by the error messages and you can also 1 Close the E360 user interface 2 Restart your computer If you are still experiencing difficulties connecting contact your corporate Help Desk or System Administrator Extend360 1 4 5 User Guide 08 30 06 50 FIBERLINK Fiberlink Communications Creating a Mobile Data Connection
57. f always on protection to keep both your connection and data safe This user guide assists you in understanding both the basic and advanced functionality of this exciting new product allowing you to take advantage of the power Extend360 has to offer Using this software gives you the world s largest most reliable network for remote access spanning country and technology boundaries for access to your corporate office from home the road and everywhere in between 360 of Connectivity e True anytime anywhere access through popular and emerging transport types including dial up ISDN PHS cable and DSL WiFi and hotel broadband for the most comprehensive global access e Automatic detection of WiFi and wired broadband signals e Automatic access number selection and connection e Easy to understand visual indicators of current connection and compliance state 360 of Protection e End to end encryption of all user information e A single easy to use interface for both Internet access and corporate VPN e Persistent Policy Enforcement to provide automated security policy enforcement at system start up making sure that your data and connection is safe 360 of Management e User friendly background updates with bandwidth sensitive resumable downloads updates to keep your software and access location lists current at all times with no drain on your online productivity Checking System Requirements Before installing
58. for WPA WPA2 WPA PSK or WPA2 PSK Extend360 1 4 5 User Guide 08 30 06 44 FIBERLINK Fiberlink Communications Network Key Set automatically or to the value provided by you Key Index advanced Allows you to select the Network WEP key from 1 to 4 from the drop down box indicating that you can store up to four Network keys Check the box to indicate if the Network Key is provided automatically Note If you do not provide the Network Key automatically you must provide a value for it 802 1x Authentication If you are using 802 1x authentication consult with your Corporate Network Administrator to select the correct EAP Type and set up the certificates according to your site s requirements Check the following boxes as instructed by your Corporate Network Administrator e Use my Windows Username Password and Domain One time reboot required after authentication e Authenticate as computer when information is available e Authenticate as guest when computer or information is unavailable Note When setting up your 802 1x authentication you must reboot your device to properly store your credentials after installing E360 The buttons across the bottom of the screen are as follows e lt Back returns to the Advanced Network WiFi screen e Cancel cancels and returns to the New Connection WiFi screen e Save saves your changes and returns to the New Connection WiFi screen Finding a WiFi Hot Spot
59. from your computer e Check to be sure your company has licensed WiFi access via E360 and that it is available to your group within the company If you still have a problem contact your corporate Help Desk or System Administrator for assistance What does it mean when the WiFi button appears with a lock on it When the WiFi connection type is shown with a padlock on it it means a third party application such as WZC is managing your wireless network connections To secure the connection so you can connect to your corporate network via a VPN client select the External Connection on the Broadband connection screen and click the Connect button How do I check the date of the Locations List To check the date of the Locations List go to the About E360 in the Help drop down menu The date and time of the most recently downloaded Locations List appears next to the Wireless Locations entry on the menu The list is updated once a week and is available for download to your machine during a successful connection attempt through the Extend360 client What if get disconnected from my WiFi signal In most instances if you are disconnected it is because your WiFi signal became too weak to remain connected due to the distance from the access point or origin of transmission of the signal If you moved away from it physically you need to return to where the signal was still working and try to reconnect For example you are working from home and y
60. g VPN This feature is NOT available unless used with IBM WECM To enable Connection Switching follow these steps Click in the box next to Enable in the Automatic Connection Switching screen A checkmark will display in the box to indicate it is selected and the table of Connection Types below it will become available Automatic Connection Switching v Enable Broadband Wi Fi Mobile Data Cancel OK 2 Click each Connection Type s selection box that you wish to use Broadband WiFi and or Mobile Data 3 Tochange the order of priority for any of the Connection Types highlight it by clicking on it and click on the up or down arrow button to move the connection s position in the list 4 Click the OK button to save your selections or click the Cancel button to cancel Note All possible connection types are presented in the list Note You may not be able to connect through all of these connection types Click the New Connection tab to view the active Connection Types for your computer Understanding the Status Indicators There are several Status indicators located at the bottom of the Extend360 user interface These indicators keep you informed of the status and mode of your connection There are three states for each indicator on green off grey or alert red Security Policy Corporate On Line Network New device found Extend360 1 4 5 User Guide 08 30 06 13 FIBERLINK Fiber
61. h opens with Frequently Asked Questions about WiFi Hide E wi Fi Help e gt E Back Forward Print Contents Index Search LL Wi Fi Frequently Asked Questions i Fi Frequently Asked Questions 2 How can tell if I m connected i2 What can affect WiFi signal strength 2 what is WiFi 12 The WiFi button is greyed out what does 12 There is no WiFi button how do get wiF 2 Do need to have an account with a WiF i2 What is a WiFi Hotspot 2 How do connect to a wireless hotspot 2 How do search for a wireless hot spot i2 know the area am in has a hot spot wl i2 Can access my corporate network using 2 have a Wireless card but the Wi Fi butto 2 What is roaming 2 What if find a signal connect and get 7 How does E360 interact with Microsoft Ww gt WiFi Frequently Asked Questions Before contacting your Help Desk or System Administrator please review the following list of Frequently Asked Questions to see if they can resolve your issue What is WiFi The VViFi Button is greyed out what does this mean There is no WiFi button how do get WiFi Do need to have an account with a WiFi Service Account Provider I have a wireless card but the WiFi button is not available What is a WiFi hotspot Canlaccess my corporate network using a hotspot How do connect to a wireless hotspot How do search for a wireless
62. hat the line from which you are calling does not have touch tone service Extend360 1 4 5 User Guide 08 30 06 24 FIBERLINK Fiberlink Communications Wait for Dial Tone before Dialing The Wait for Tone before Dialing checkbox indicates whether the modem should wait for a dial tone before dialing the phone number Note This box is checked by default and should only be unchecked for troubleshooting purposes Calling Card Settings Use Calling Card DIAL The Use Calling Card checkbox indicates whether you will be using a calling card to make a dial connection If you check the Use Calling Card checkbox select the calling card from the pull down menu next to this checkbox To manage your calling card information e Adding a New Calling Card e Editing a New Calling Card e Deleting a New Calling Card Dialing from Location Location is Different from Specified The Location is Different from Specified checkbox indicates if you are dialing from a location other than the location specified on the New Connection Dial screen Country The Country pull down menu can only be changed if the Location is Different from Specified checkbox is checked Area Code The Area Code field is not initially displayed It is displayed when certain countries are chosen from the Country pull down menu Extend360 1 4 5 User Guide 08 30 06 25 FIBERLINK Fiberlink Communications Adding a Calling Card To add a calling card from the Advan
63. he creation of the new connection You may also be asked to select a VPN server from a drop down list depending on your site s requirements If you are logging in from Broadband and WiFi connections you will see the Use Public Venue Login check box on the pop up credentials dialog box Checking this allows you to use non Fiberlink credentials to log in at coffee shops bookstores hotels airports and other sites that have open access See Public Venue Login for more information Note Depending on the policy established by your corporate IT department the Save checkbox and or Charge Code pull down menu may not be available Extend360 1 4 5 User Guide 08 30 06 12 FIBERLINK Fiberlink Communications Automatic Connection Switching The Preferences menu contains the Connection Switching option which allows you to enable Automatic Connection Switching feature When this is enabled Extend360 continuously searches for better connectivity options even when you have an active connection Ifa better connection is detected Extend360 will automatically establish a connection to that connection type and terminate the original connection You can select the connection types you wish to use for this feature as well as specify the priority order in which the transports are used or you can disable the feature if you do not wish to use it IMPORTANT In Release 1 4 5 this feature is ONLY supported for use in conjunction with the IBM WECM roamin
64. he login Mobile Data connections must connect to the mobile network acquire a Network Address and authenticate before connecting which is shown in the Connection Progress display In the event of connection failure an appropriate message is displayed to assist in making the connection successful in the next attempt i Connected to the Internet Connection Progress Preparing to Connect Q Connecting to the Mobile Network Acquiring Network Address Authenticating Connected Extend360 1 4 5 User Guide 08 30 06 52 FIBERLINK Fiberlink Communications 9 The Status tab is displayed when your computer attempts to establish a connection with your company s corporate network If the connection is successful all three Status indicators at the bottom of the Extend360 Application window are green The network signal strength is displayed along with the Network Profile Device and whether you are roaming Note lf your only available signal is Roaming a warning will display indicating that you may incur additional charges and asking if you wish to continue You can choose not to continue if you do not wish to pay for a roaming connection Roaming Connection You are about to initiate a roaming connection that may incur additional charges Do you want to continue Yes Note If your Mobile Data device is not associated with a network provider a warning will display that there are no available
65. hing sssssessseeneeeneeeeene nennen nnne nnne nre nns 40 WIFI Signal Resta e n 40 Network Details WIP by iuit rene EE EA EEE OER EAEEREN 41 Advanced WiFi Settings iiie tree E EEEE ETE 42 Advanced Network WiFi Screen Settings sesssesseeeeneene mene 43 Advanced Security WiFi screen settings sssssssseneeneenem nemen 44 802 1x Auth emnticatiOn eccentric tte deti ia dea ed dd nde Rd add 45 Finding a WIEI Bot SpOL uice react Edd Aa de eee eae alee 45 WiFi Troubleshooting TIpS iiiter tree RA AE ee nied nites tee 46 WIFI Error MeSSage6s 22 ente Let aere ida respete d a Rai abel elec da aide dae 50 Creating a Mobile Data Connection essiensa iknin eene KANA AANRAAKT nennt nnns 51 Automatic Connection Switching ssssessseeneeneneeeeenen nennen nennen nnne 53 Application GonfliGts rrt to tte lette tette aea Y tette sid ddecaagbidlassaededcaneedeseasdead needs 53 Advanced Settings for Your GSM Mobile Card sssssseeene enne 55 Using the GSM PIN Security Feature ssssssesseneeeeeene ene emeene nemen enennennnn 56 GSM Mobile Card Profile Information essen nennen menn enne 59 About Bookmarks airecc renee ae ete i ean hd de etae rae ka dede a de ER eR cH 60 Saving a Connection as a Bookmark sssssssssssssseseeee eene nennen nennen 61 Creating a New Bookmark sisse dienen ie
66. hotspot What can affect WiFi signal strength How can tell if m connected know the area am in has a hot spot why is Extend 350 not displaying the Signal What is roamina As with E360 Online Help you can search for the information you need within the topic of wireless networking in the WiFi Help You can also read through the help for instructions for making WiFi connections setting up WiFi bookmarks finding WiFi hotspots and troubleshooting WiFi problems Extend360 1 4 5 User Guide 08 30 06 74 FIBERLINK Fiberlink Communications Frequently Asked Questions Before contacting your Help Desk or System Administrator please review the following list of Frequently Asked Questions to see if they can resolve your issue Where do I enter my Username and Password Your Username and Password are entered on the pop up credentials box that is displayed when you click on the Connect button found on every New Connection screen for every connection type See the following topics for more information Creating a WiFi Connection Creating a Mobile Data Connection Creating a Broadband Connection Creating an ISDN Connection Creating a Dial Connection Creating a PHS Connection Connecting through a Bookmark Entering Credentials What is my Username and Password Your Extend360 Username and Password should have been supplied to you by your corporate Help Desk or IT department Contact them if you do not know your Us
67. iberlink Communications 3 A pop up window automatically displays with the web page login for the public network associated with this connection 4 Loginthrough the web page Authentication with the Fiberlink network occurs in the background and your connection is made upon successful authentication Closing the pop up window prior to logging in cancels the connection Entering Your Credentials Verifying your identity is the second step in creating a new connection If your site requires secure login a pop up box requesting your Username and Password appears Depending on your site requirements you may be presented with a single or a dual credentials screen or you may be presented with two separate screens for Internet login and Network VPN login You may also be asked to enter a charge code or PIN number Note Your corporate IT department should supply you with these credentials Credentials for Extend360 Network Login Corporate Secure VPH Username accept Username accent Password Jee Password V Remember my Username and Password Remember my Username and Password Use Public Venue Login To enter your credentials follow these steps 1 Enter your Username and Password and any other information that may have been defined by your corporate IT department for example charge code or PIN number 2 Click on the OK button to initiate the Connection Process or click the Cancel button to cancel t
68. ication conflict and WiFi rescan To display the Preferences menu move the cursor over the tab Preferences w Help gt Connection Switching Device Configuration Select Language Connection Switching The Preferences menu provides the Connection Switching option which allows you to enable Automatic Connection Switching feature that causes Extend360TM to continuously search for the best transport connection even If you are actively connected Mobile data connections are supported in this feature See Automatic Connection Switching for more details Automatic Connection Switching v Enable Broadband v Wi Fi Mobile Data Note All possible connection types are presented in the Connection list Note You may not be able to connect through all of these connection types Click the New Connection tab to view the active Connection Types for your computer Extend360 1 4 5 User Guide 08 30 06 65 FIBERLINK Fiberlink Communications Configuring Available Devices Extend360TMdetermines the connection devices that are resident on your computer and automatically assigns each device to a connection method For example if your computer contains a Local Area Network LAN card Extend360 uses it anytime you attempt a Broadband connection There may be times when you need to manually configure your computer s devices instead of accepting the configuration automatically set by Extend360 For example a device that serves a
69. ience Log sssseseeeeeeeene eene nennen ener 69 lau 69 Viewing the Online Help 0 0 0 eee rent eee enn ee ere ernie renee ee ert nrnnen enn nnne nenne ener 69 Viewing the Message History c ce cceececeeeeeere eee eene ee erent nennen mene nrnnen en nrnn enne e nenne enne nnns 70 Viewing Compliance Results ssssssssesssseeeeseeeenen nennen enne ener nennen enne nnns 71 Compliance MesSage oua rad er ra Ron RE Fa cv TE Morc ue taxam ead 71 Viewing the Activity LOG imt treten atto p te n red ente urne aureo av unu a trend canes TO 71 Viewing Your Help Desk Contact Information csessssseene eene 73 Viewing Version and Copyright Information ssesssseeeeeeene eene nennen 73 VIEWING WIF TREID i222 E 74 Frequently Asked Questions sessi ennemi nnne snnm 75 Extend360 1 4 5 User Guide 08 30 06 3 FIBERLINK Fiberlink Communications Getting Started Welcome to your new remote access client software Extend360 Extend360 is designed to connect you as easily and quickly as possible by providing you with the best possible remote access experience Extend360 s intuitive intelligent interface provides you with one click access to important features and automatically gives you detail of what connectivity options are available all while ensuring the highest levels o
70. ier Using the GSM PIN Security Feature Note The GSM PIN Security Feature is only available for GSM Mobile Devices Most GSM cards allow you to enable a 4 to 8 digit PIN number that lets you lock the SIM chip When enabled your mobile data device cannot be used without entering the PIN after the card has been removed or your laptop has been powered off with the card in place Some cards ask for the PIN every time Extend360 is started To enable the GSM PIN number 1 Press the Enable PIN button to display the Mobile Data Security box Mobile Data Security Please enter PIN 4 to 8 digits 2 Enter the card s 4 to 8 digit PIN number Note The card comes with a pre set PIN number which you can change Many cards come with a factory default PIN of 0000 however refer to your card s manufacturer s documentation for the initial PIN code 3 Press OK to enable the card s security Note Ifthe PIN number is entered incorrectly three times in a row the card locks and a PUK code must be entered to unlock it Error Invalid PIN After 3 failed attempts your cellular device will be disabled Once disabled you will need to contact your carrier for a PUK code For security purposes you must contact your card s carrier to obtain the PUK code to unlock the card Ifa PUK code is entered incorrectly ten times the SIM will be permanently disabled and it cannot be used again Extend360 1 4 5 User Guide 08 3
71. ions For more information see Viewing Compliance Results Note You can get more information from the Messages line at the bottom of the screen If you double click on the Messages line it displays the Message History Note Your system administrator determines whether out of compliance conditions will cause you to be disconnected This will vary from site to site For more information about this contact your Help Desk or System Administrator Active Connections Statistics The Active Connections area of the Status More Detail screen lists the information described below Connection Type Connection Type is the type of connection that is currently active for example Dial ISDN PHS Broadband WiFi or Mobile Data Connection Name Connection Name is a Bookmark name or New Connection name if not connecting through a Bookmark Device Name Device Name is the name of the device through which the connection 1s being made Speed Speed indicates the speed of the connection in Kbps or Mbps Extend360 1 4 5 User Guide 08 30 06 16 FIBERLINK Fiberlink Communications IP Address IP Address is the IP address of the device through which you are connecting for example modem WiFi Card LAN Card and so on Connected For Connected For indicates the duration of your current connection in hours minutes and seconds Bytes Received Bytes Received is the number of bytes received by your computer over your current con
72. k that is not broadcast Extend360 does not detect the network s existence unless you create a bookmark for that network with this selection checked If you are already connected to a network Extend360 does not detect any of the non broadcast SSID profiles you created to see these disconnect from the network Click the Next gt button to continue to the Advanced Security WiFi screen or click the Cancel button if you do not want to save your settings Advanced Security WiFi screen settings Note Use these settings only if you are the Corporate Network Administrator or if you are setting up your home wireless network FIBERLINK Advanced Security Wi Fi Wireless Network Key This network requires a key for the following Network Authentication Data Encryption Network Key Key Index advanced d V The key is provided for me automatically 802 1x Authentication JV Use my Windows Usemame Password and Domain One time reboot required after installation JV Authenticate as computer when information is available Authenticate as guest when computer or user information is unavailable Wireless Network Key You must set up the network key from the drop down boxes for Network Authentication and Data Encryption Network Authentication Can be set to Open Shared 802 1X WPA WPA2 WPA PSK or WPA2 PSK Data Encryption Can be set to Disabled or WEP for Open Shared and 802 1x and TKIP or AES
73. link Communications Security Policy Indicator If your computer meets the appropriate anti virus EVM anti spyware and application level security criteria set by your corporate IT department the Security Policy indicator will be green and you can make a network connection If the Security Policy indicator is red you have one or more violations of the policies set by your corporate IT department and you cannot connect Issues such as not having certain security software actively running on your computer having protection files that are out of date or having disallowed applications running on your computer could cause such violations If this condition persists contact your corporate Help Desk or System Administrator for assistance If the Security Policy indicator is grey Extend360 is not maintaining Security Policy status Note The Status More Details screen shows the Security status of the applications that are running on your system You can also go to the Compliance Results through the Help menu to see the status and any message history relating to security compliance status For more information see Getting Detailed Connection Status On Line Indicator The On Line indicator signifies whether there is an active Internet connection The On Line indicator is green when Extend360 has established a connection to the Internet Otherwise it is grey Corporate Network Indicator The Corporate Network indicator is green after E
74. mplified Chinese and Traditional Chinese You can change the user interface to display in any of these languages See Changing the Language for Using Extend360 for instructions on how to do this Extend360 1 4 5 User Guide 08 30 06 66 FIBERLINK Fiberlink Communications Resizing the Extend360 Application Window You can resize the Extend360TM application window two different ways through menu options and by dragging the lower right corner Extend360 can also automatically pick a larger display size for you depending on the dpi you choose to display The Preferences menu on the top of the Application window provides a Resize option that has a drop down menu with the following options Default Displays the Extend360 application window at its default size Large Displays the Extend360 application window in a large size To change the size of the Extend360 application window follow these steps 1 Go to the Preferences menu Prompt for Application Conflicts Prompt for M Fi Rescan Prompt for Existing AFi Connections 2 Select the Resize option from the drop down menu 3 Choose the option to which you wish to size the window Note You can also click on the lower right corner of the Extend360 application window and drag it until you make it the size you want it to be larger or smaller The lower right corner has a series of dots indicating it can be dragged to the size you want to make it as shown below
75. n Number This step will place the destination number that you will be dialing into the calling card sequence When dialing the destination number which parts of the number do you want to dial Dial the country code Dial the area code Jv Dial the number Country Code The Country pull down menu can only be changed if the Location is Different from Specified checkbox is checked Area Code The Area Code field is not initially displayed It is displayed when certain countries are chosen from the Country pull down menu Click the OK button to save your selections or click the Cancel button to quit this dialog box without saving your selections Specify Digits The Specify Digits dialog box is displayed when you click the Specify Digits button on the Add New Calling Card screen The Specify Digits dialog box provides you with a field to type digits to be dialed including special characters such as and A through D Specify Digits Enter one or more digits including _ space and 4 through D to be dialed Digits Click the OK button to save the digits characters entered or click the Cancel button to quit without saving Extend360 1 4 5 User Guide 08 30 06 27 FIBERLINK Fiberlink Communications Wait for Prompt The Wait for Prompt dialog box is displayed when you click the Wait for Prompt button on the Add New Calling Card screen Once the Wait for Prompt dialog box is
76. nd Connection Type icon The New Connection Broadband screen is displayed ExTenno360 me New Connection Broadband Connection Connection Type o O9 G G Dial ISDH PHS Broadband Wi Fi Mobile Data Available Connections External Connection VPN Server x Com C Cita 3 Click a connection in the Available Connections list to highlight it Note If the Available Connections list displays only External Connection then a Broadband connection is available but has not been configured External Connection can also represent an existing wireless connection that is managed by a third party wireless connection manager for example WZC or ACU especially if you chose to stay connected to an existing wireless connection and the WiFi connection type is displayed with a padlock icon over it If New Location 0 is also present it represents a wired broadband connection that is not yet configured 4 Click the Advanced button if you need to enter advanced Broadband settings Otherwise skip this step See Advanced Broadband Settings for more information 5 Click the Save as Bookmark button if you want to save the connection information that you just entered Otherwise skip this step See Saving a Connection as a Bookmark for more information Note Any connection previously configured as a Bookmark is listed if it is detected This way all of your settings for that location are automatically applied 6 Click the Con
77. nd you can select it If this does not happen refer to Why don t I see my WiFi Signal Extend360 1 4 5 User Guide 08 30 06 82 FIBERLINK Fiberlink Communications There is no WiFi button how do I get WiFi Unfortunately if there is no WiFi button showing on your E360 New Connection tab it means that you are not authorized to use WiFi or your system does not support it Because this is a rapidly growing new technology you may wish to discuss this with your corporate System Administrator Do I need to have an account with a WiFi Service Account Provider In general you do not need to have a WiFi service account When you have Fiberlink branded signals available the fees for using those signals are included as part of your E360 license For signals that require a fee you can connect to them and pay as you use them instructions are usually provided when the browser software 1s opened for them What is wireless roaming If you have an account on a particular service provider but a signal for that service is not available and you are able to connect on a signal for another service provider that is known as roaming Depending on the service agreements between providers you may be charged a fee for roaming Extend360 1 4 5 User Guide 08 30 06 83
78. nding a Broadband Location How do I determine the version of software am using The About Extend360 screen provides version information about the Extend360 software See Viewing Version and Copyright Information for more detail How do know my Phone Book is up to date The About Extend360 screen provides version information about the Phone Book Use this version number when contacting your corporate Help Desk or System Administrator so they can determine if you have the latest version of the Phone Book See Viewing Version and Copyright Information for more details on obtaining the Phone Book version number How often will my Phone Book be updated The Phone Book will be updated when you make a successful connection Fiberlink pushes Phone Book changes out at least once a month The Security Policy Indicator is green what does this mean If your computer meets the appropriate anti virus EVM and application level security criteria set by your corporate IT department the Security Policy Status indicator will be green and you can proceed with your network connection See Understanding the Status Indicators for additional information Extend360 1 4 5 User Guide 08 30 06 78 FIBERLINK Fiberlink Communications The Security Policy indicator light is red what does this mean A red indicator indicates that you have one or more violations of the policy and cannot connect Issues such as certain security software that is not acti
79. ne at the bottom of the Extend360 application window These messages will be listed in the Message History Note that you can double click on the Messages line to bring up the Message History Compliance Message When the end point becomes compliant the message Device in compliance appears If the end point goes out of compliance then the Device out of compliance message is displayed These messages only appear where the state of compliance changes The following Status Line messages are displayed when the end point is out of compliance and one of these termination policies is in effect Access to the Corporate Network will be temporarily suspended while critical updates are being applied to your system Please wait while we enhance the security of your system Access to certain applications will be temporarily restricted while critical updates are being applied to your system Please wait while we enhance the security of your system The connection is not allowed because your device is out of compliance If an out of compliance state has caused the client to disconnect the Security state on the More Details screen will be a stop sign and the light at the bottom of the screen will be red Depending on your site s policy settings one or more out of compliance devices may cause your connection to be terminated In some cases an out of compliance state can cause the Security state to be a yellow yield sign which indicate
80. nect button A pop up box is displayed for you to enter your credentials Extend360 1 4 5 User Guide 08 30 06 34 FIBERLINK Fiberlink Communications 7 Enter your credentials information in the pop up box See Entering Credentials for more information about completing the information on this screen Note For Broadband connections the credentials pop up displays a checkbox for Public Venue Login which allows you to log into a public broadband network such as those found in hotels using non Fiberlink credentials For more information on how this works see Public Venue Login 8 Click the OK button 9 A Connection Progress box is displayed that shows the success or failure of the log in Broadband connections must authenticate before connecting which is shown in the Connection Progress display In the event of connection failure an appropriate message is displayed to assist in making the connection successful in the next attempt if taal Connected to the Internet Updating r Connection Progress Q Preparing to Connect Authenticating ry Connected 10 The Status tab is displayed when your computer attempts to establish a connection with your company s corporate network If the connection is successful all three Status indicators at the bottom of the Extend360 Application screen are green Note Ifyou are traveling or are planning to travel you can click the Find a Location b
81. nection Bytes Sent Bytes Sent is the number of bytes sent by your computer over your current connection WiFi Cellular Status The WiFi Cellular Status area of the Status More Detail screen lists the information described below Signal Strength The Signal Strength indicates the strength of the WiFi or cellular signal measured in bars The more bars displayed the stronger the signal Last Update Last Update indicates the date and time of the last completed Phone Book and Policy update If an update is currently in progress the area below the date and time uses bars to show the status of the update Note When this area is filled the update should be complete or nearly complete Secure Outside Connectivity Feature Using the Active Notification feature allows you to see available connections not provided by Extend360 that require authentication using different credentials and networks With the new Secure Outside Connectivity feature Extend360 supports 1 PPPoE clients creating connections for broadband connections 2 USB serial infrared and other devices that are not reported in your computer s Operating System OS to Extend360 as available but have connections already established This includes broadband devices reported as analog modems and cellular devices connected to your computer using Microsoft Dial Up Networking DUN To support these external devices and connectivity types follow these steps
82. networks Network Unavailable The current mobile device is not associated with a network provider Automatic Connection Switching The Preferences menu provides the Connection Switching option which allows you to enable Automatic Connection Switching feature that causes Extend360 to continuously search for the best transport connection even if you are actively connected Mobile data connections are supported in this feature See Automatic Connection Switching for more details Application Conflicts The connectivity software that was provided by your mobile data carrier may have been needed to activate the card and perform some maintenance functions Some cards have monitoring software and other non essential background programs used for monitoring purposes that can be disabled Running this external software while Extend360 is active could cause compatibility issues that may damage your mobile data device s ability to operate properly Extend360 1 4 5 User Guide 08 30 06 53 FIBERLINK Fiberlink Communications The Application Conflicts feature allows you to manage these third party Mobile Data applications that may disrupt E360 s interaction with a Mobile Data device Conflicting applications can be disabled for the duration of the Extend360 session and restarted after the E360 User Interface shuts down If you have the Mobile Data transport icon appearing on your system when Extend360 initializes you will be prompt
83. ogin you may have two sets of fields for entering your username and password Extend360 1 4 5 User Guide 08 30 06 21 FIBERLINK Fiberlink Communications 9 Enter your credential information on the pop up box See Entering Credentials for more information about completing the information on this screen 10 Click the OK button 11 A Connection Progress box is displayed that shows the success or failure ofthe login Dial connections must dial and authenticate before connecting which is shown in the Connection Progress display In the event of connection failure an appropriate message is displayed to assist in making the connection successful in the next attempt i 2109 ua Connected to the Intemet Updating Connection Progress Preparing to Connect Dialing Authenticating Connected 12 The Status tab is displayed when your computer attempts to establish a connection with your company s corporate network If the connection is successful all three Status Indicators at the bottom of the Extend360 Application screen are green Manually Selecting Phone Numbers The Phone Book screen allows you to manually select the phone numbers to be used when making a Dial ISDN connection You can sort the list of available phone numbers by Country City and State or by Country and Phone Number This option helps to arrange the view of the available phone numbers Extend360 1 4 5 User Guide 08 30 06 22 FIBERLINK
84. okmark Deleting a Bookmark Defaulting a Bookmark Connecting through a Bookmark Viewing a Bookmark Bookmarks allow you to create and store connection information so that future connections can be established with a few clicks of your mouse To view your Bookmarks follow these steps Click the Bookmarks tab The following information is displayed for each Bookmark that you created e Name defined by you when creating a Bookmark e Connection Type for example Broadband Dial up WiFi and so forth ame _ Connection Type Home Office Default Broadband fiberlinkwirelessian Note You can also view your Bookmarks by right clicking the Extend360 Systray icon and selecting Bookmarks from the pop up menu Editing a Bookmark To change the connection information associated with a Bookmark edit it The Bookmark screens contain the same information that you supplied when creating a new connection To edit an existing bookmark follow these steps 1 Click the Bookmarks tab to view all the Bookmarks you created 2 Click a Bookmark in the list to highlight it 3 Click the Edit button This displays the appropriate screen depending on the connection type of the Bookmark Extend360 1 4 5 User Guide 08 30 06 62 FIBERLINK Fiberlink Communications FIBERLINK FIBERLINK Edit Bookmark Wi Fi Connection Type Q G6 GC G G Dial ISDH PHS Broadband Wi Fi Settings Network SSID I OX d Mode Network Mode
85. on and wireless signal sniffing technology Extend360 is able to detect the presence of WiFi networks and alert you to their presence by highlighting the WiFi Connection Type icon when you are within the range of a WiFi Network 3 Click a WiFi network in the Available Networks list to highlight it To view detailed information about a highlighted WiFi network click the Network Details button See Network Details WiFi for more information 4 Click the Advanced button if you need to enter advanced WiFi Network settings Otherwise skip this step See Advanced WiFi Settings for more information 5 Click the Save as Bookmark button if you want to save the connection information you just entered Otherwise skip this step See Saving a Connection as a Bookmark for more information 6 Click the Connect button to display the pop up credentials box Extend360 1 4 5 User Guide 08 30 06 39 FIBERLINK Fiberlink Communications 7 Enter your credential information on the pop credentials box See Entering Credentials for more information about completing this screen Note For WiFi connections the Credentials pop up displays a checkbox for Public Venue Login which allows you to log into a public wireless network such as those found in hotels airports coffee shops some cities and bookstores using non Fiberlink credentials For more information on how this works see Public Venue Login 8 Click the OK button 9 A Connection P
86. onebook t 05 19 05 10 10 32 Downloading policy data 05 19 05 10 10 33 Policy download successful 05 19 05 10 10 34 Downloading phonebook 05 19 05 10 10 39 Phonebook synchronization start 05 19 05 10 10 45 Phonebook download successful 05 19 05 10 10 45 Updating Wi Fi locations 05 19 05 10 10 43 Verifying software 05 13 05 10 10 50 No software update needed 05 19 05 10 10 50 Upload successful 05 19 05 10 10 50 Update completed 05 19 05 10 10 50 Update complete 05 19 05 12 47 57 Device removed w aii il gt lili This section is useful for troubleshooting because it shows the progression of states that Extend3607M passes through during the connection and updating process You can copy this information and paste it into a document or Email it to your corporate Help Desk or System Administrator for additional assistance Extend360 1 4 5 User Guide 08 30 06 70 FIBERLINK Fiberlink Communications Viewing Compliance Results The Compliance Results option under the Help menu on the Extend360 application window displays compliance related messages for EVM firewall anti virus and anti spyware security features on the system Compliance results can also be viewed by double clicking on any out of compliance application on the Status More Detail screen This displays the Compliance Results for the specific application Compliance related status messages may also appear on the Status Li
87. or your password Contact your corporate Help Desk or your System Administrator to let them know your VPN is not connecting 3 Try to connect to the VPN concentrator directly from outside E360 The green light showing connectivity is lit but cannot access the Internet In this case you connected via E360 and the online status light is green and you then open your browser but it will not display a web page 1 Try to type in a known high availability web page such as any major search engine like Google or Yahoo 2 Disconnect and reconnect in E360 3 Ifyou still have this problem restart the computer 4 Restart Extend360 If the problem persists contact your corporate Help Desk or System Administrator I can t get E360 to connect at home While we do not support non managed networks we can offer some suggestions to troubleshoot home or small office setups Close and restart E360 and attempt to reconnect 2 Close E360 and open your Internet browser for example Internet Explorer Does this launch your home page 3 Try unplugging your broadband modem for one minute and then plugging it back in Turn your router access point off and on 4 Call your home network broadband provider to verify that your network is currently up and online Extend360 1 4 5 User Guide 08 30 06 49 FIBERLINK Fiberlink Communications If you still cannot connect after attempting all these steps contact your corporate Help Desk or System
88. ou took your laptop from your home office upstairs to your pool deck outside in your backyard but your home wireless network signal is not strong enough to let you work outside If you continue to have a problem with your signal strength contact your corporate Help Desk or System Administrator What if I have not moved but I keep getting disconnected from my WiFi signal If your WiFi signal keeps disconnecting it may be due to low signal strength or due to competing signals If you are located inside a building that causes structural interference with the wireless signal moving closer to the outer areas of the building particularly to rooms with windows can help improve signal reception What can affect WiFi signal strength WiFi uses the 2 4 GHz radio frequency band that is an unregulated uncontrolled and unlicensed frequency band As such there are number of consumer and industrial electronic products that also use this band and can cause interference Interference can result in low signal strength poor throughput and an increase in transmission errors causing re transmissions Extend360 1 4 5 User Guide 08 30 06 47 FIBERLINK Fiberlink Communications Examples of equipment that can cause interference are Cordless phones Florescent lights Microwave ovens Motors and Generators Baby monitors Industrial monitoring equipment Some building materials can also block transmission of signals If you are inside a building wh
89. ow any signals If the WiFi tab is not showing any signals Click on Signal Rescan 2 Ifthe tab still is not showing signals close the E360 user interface 3 Go to the Windows Network Connection the single computer icon in the system tray at the bottom right of the screen and click on it 4 Ifyou have active signals they will appear in the display Close the display 5 Restart E360 6 Ifsignals are still not displaying in E360 restart the computer If the problem persists contact your corporate Help Desk or System Administrator If this does not help the issue may be caused by a faulty access point or broadband circuit in that location Check to see if anyone else in your location is having a similar problem If so alerting the venue owner to reset the networking hardware equipment may solve the problem If you continue to have a problem with your signal strength contact your corporate Help Desk or System Administrator What if I connect to the WiFi hotspot but my VPN doesn t connect or my VPN client consistently asks for a password This issue is normally caused by two problems 1 Incorrect password or either CAPS lock NUM lock are enabled To avoid a case sensitivity or number entry issue open a word processing program and start typing letters into it to see how they appear 2 The VPN concentrator is not functioning For many industry standard VPN clients if the concentrator is down the screen will continually ask f
90. perating system or other WiFi client application These bookmarks may not have editable fields in the Advanced Network section Extend360 1 4 5 User Guide 08 30 06 42 FIBERLINK Fiberlink Communications Advanced Network WiFi Screen Settings Note Use these settings only if you are the Corporate Network Administrator or if you are setting up your home wireless network ENDS FIBERLINK a FIBERLINK Advanced Network Wi Fi Settings Network SSID 802dotix Mode Network Mode Infrastructure VPN Server Fiberink z Does not broadcast its SSID New I Connection Bookmark Name r Mere hie Bookmark The Security Policy Network Service Set Identifier SSID The SSID uniquely names the Wireless Local Area Network WAN of the signal displayed Mode The Mode setting is Network Mode Infrastructure which is used when connecting from your computer to an access point on a wireless network VPN Server The VPN Server pull down menu allows you to choose a VPN server on your corporate network Note Your corporate IT department determines the availability of the VPN Server pull down menu Extend360 1 4 5 User Guide 08 30 06 43 FIBERLINK Fiberlink Communications Does not broadcast its SSID The Does not broadcast its SSID checkbox indicates whether the SSID of the signal is broadcast during the connection Most public signals should have this box unchecked If you are connecting to a networ
91. ploaded during the update process When troubleshooting your corporate Help Desk or System Administrator may want you to upload another log Manual Update Upload User Experience Log The following instructions will help you upload additional logs e Uploading the User Experience Log Extend360 1 4 5 User Guide 08 30 06 68 FIBERLINK Fiberlink Communications Uploading the User Experience Log The User Experience Log located locally on your computer captures information about your connection for example when the connection was established the speed of the connection and so forth This information 1s valuable in diagnosing connection problems and for collecting and reporting statistics about the usage of the application Uploading the User Experience Log sends this information to a server at Fiberlink for use by the Help Desk To upload your User Experience Log follow these steps Click the Updates menu located at the top of the Extend360 Application screen 2 Click the Upload User Experience Log menu option This uploads your User Experience Log from your computer to a server on your corporate network Status messages are displayed in the Messages field at the bottom of the Extend360TM Application screen Note You must be connected to the Internet in order to upload your User Experience Log Help Menu The Help Menu provides the following options Index Activity Log Message History About Extend360
92. problems that you may experience To get detailed connection status do the following 1 Click the Status tab 2 Click the More Detail button The Detailed Connection Status is displayed as described in the sections below FIBERLINK Status More Detail Connection Type e eG Dial ISDH PHS Broadband Wi Fi Mobile Data Security Active Connections 9 Cisco VPN Connection Type 802 14 Symantec Anti Connection Name Fiberlink Wireless Virus ihe j 10 0 0 359 Device Cisco Systems 8 0 675 1740 IP Address 192 168 100 250 Extend360 Connected for 0 04 12 Enforcement Agent ON Pare 5445 00 Bytes Received 695100 v Bytes Sent 23739 r wWi Fi Cellular Status SignalStrengh XX Software Status Last Update 8 2 2006 11 53 46 4M poe ied Security Policy On Line Cisco VPN failed Note To return to the less detailed Status tab click the Less Detail button Security Status The Security area of the Status More Detail screen lists the following information e Name and version number of the VPN EVM anti virus or anti spyware software running on your system e Name of all the third party generic applications running on your system e Icon indicating the policy status of all applications on your system including the VPN EVM anti virus or anti spyware software as well as third party generic applications e ONor OFF status of each application on your system Extend360 1 4 5 User Guide 0
93. r failure of the log in PHS connections must dial and authenticate before connecting which is shown in the Connection Progress display In the event of connection failure an appropriate message is displayed to assist in making the connection successful in the next attempt z9 Connected to the Intemet Updating Connection Progress Preparing to Connect Dialing Authenticating Connected The Status tab is displayed when your computer attempts to establish a connection with your company s corporate network If the connection is successful all three Status indicators at the bottom of the Extend360 Application screen are green The Dial String is displayed at the bottom of the screen Creating a Broadband Connection A Broadband Connection allows you to transmit information over a high speed network This is typically in the form of a DSL Digital Subscriber Line Cable TV or LAN Local Area Network connection This type of connection provides speeds up to 10 Megabits Per Second Mbps up to 100 Mbps if on a local LAN You can make this connection if your corporate IT department allows such access and your computer is connected to a DSL modem cable modem and has a LAN card To create a Broadband Connection follow these steps Extend360 1 4 5 User Guide 08 30 06 33 FIBERLINK Fiberlink Communications 1 Click the New Connection tab The New Connection screen is displayed 2 Click the Broadba
94. rogress box is displayed that shows the success or failure of the login WiFi connections must associate prepare authentication information and then authenticate before connecting which are all shown in the Connection Progress display In the event of connection failure an appropriate message is displayed to assist in making the connection successful in the next attempt z9 3 Connected to the Intemet Update complete Connection Progress v Preparing to Connect Q Associating 8 Preparing Authentication Information Authenticating v Connected 10 The Status tab is displayed when your computer attempts to establish a connection with your company s corporate network If the connection is successful all three Status Indicators at the bottom of the Extend360 Application screen are green Note f you are traveling or are planning to travel you can click the Find a Location button to search for global locations such as a hotel that provides WiFi Hot Spots See Finding a WiFi Hot Spot for more details Automatic Connection Switching The Preferences menu provides the Connection Switching option which allows you to enable Automatic Connection Switching feature that causes Extend360 to continuously search for the best transport connection even if you are actively connected WiFi connections are supported in this feature WiFi Signal Rescan You can break your existing WiFi conn
95. rough a Bookmark To establish a connection through a Bookmark follow these steps I 2 3 Note Note Click the Bookmarks tab to view all the Bookmarks you created Click the Bookmark through which you want to connect The Bookmark is highlighted Click the Connect button The pop up credentials box is displayed This 1s where you enter your network corporate Username and Password if required See Entering Credentials for more information Enter your credentials if your site does not have serious authentication Then click on the OK button This begins the connection process and displays the Connection Progress for the connection type you choose If you designated a Bookmark as your Default Bookmark you can quickly connect through it by clicking the Bookmark tab and then clicking the Connect button You can log in using free or personal account information from some public wireless and broadband networks such as those found at hotels airports coffee shops and bookstores by selecting the checkbox marked Public Venue Login on the pop up credentials box For more details see Public Venue Login Extend360 1 4 5 User Guide 08 30 06 64 FIBERLINK Fiberlink Communications About Preferences Extend360 provides a Preferences menu that allows you to enable your roaming connection order set your device configuration make a language selection change the size of the application window and set the prompts for appl
96. s a problem but the client will not disconnect and the bottom light stays green Contact your corporate Help Desk or System Administrator if you cannot reconnect due to compliance errors or if an out of compliance condition persists Viewing the Activity Log The Activity Log provides you with a history of your connections This information is valuable in assisting your Help Desk or System Administrator in tracing issues with your connection To view the Activity Log follow these steps 1 Click the Help menu at the top of the Extend360 Application screen 2 Click the Activity Log option The Activity Log screen is displayed presenting log entries dated in descending order by date and time Extend360 1 4 5 User Guide 08 30 06 71 FIBERLINK Activity Log Date Time Event Duration Result Session IE 2006 08 02 11 34 46 ethernet successful 00007 2006 08 02 11 57 38 ethernet 0 17 56 failed 00008 2006 08 02 12 12 36 ethernet failed 00009 2006 08 02 12 59 16 2006 08 02 13 00 56 ethernet ethernet failed failed 00010 00010 00011 2006 08 02 13 14 04 ethernet E 0 01 57 successful 00012 2006 08 02 13 36 59 wifi 0 45 16 successful 00013 2006 08 02 14 48 29 wifi failed 00014 2006 08 02 15 10 08 2006 08 02 11 33 58 ethernet cellular 0 00 26 successful failed 00015 00
97. s correct for this GSM device you can connect to the network without any further configuration If the default profile for a device s carrier is not correct for this device or if no default profile exists for the device s carrier you must modify the profile in Extend360 by using the Advanced button on the New Connection Mobile screen You can find the information by either calling the device s carrier or by looking at the profile information stored in the software that came with the device Once you set the profile and advanced network settings for your carrier and device this information is stored and is recalled each time you insert that device into your computer for connecting Extend360 1 4 5 User Guide 08 30 06 59 FIBERLINK Fiberlink Communications About Bookmarks Bookmarks allow you to store connection information under a name that you define so that future connections can be established with a few clicks of your mouse N FIBERLINK FIBERLINK Bookmarks Select Bookmarks Extend360TMprovides the following methods to create a Bookmark e Saving a Connection as a Bookmark from a New Connection screen e Creating a New Bookmark from the Bookmark tab Extend360 1 4 5 User Guide 08 30 06 60 FIBERLINK Fiberlink Communications Saving a Connection as a Bookmark All of the New Connection screens contain the Save as Bookmark button except Mobile Data Save As Bookmark Bookm
98. s equipped with a WiFi LAN card Note You also need to be near a WiFi Access Point Using Existing WiFi Connections If you already have an existing wireless connection when you start the E360 client the following screen displays asking you to select whether you wish to use E360 to connect this disconnects your existing connection or if you wish to stay connected to your existing connection Existing Wi Fi Connection Detected Extend360 has detected an existing Wi Fi connection that was established through another Wi Fi application Use Extend360 to connect this will drop your existing Wi Fi connection C Use existing Wi Fi connection to connect Do net display this message in the future Existing WiFi Connections allows you to use either the Extend360 WiFi connection manager or a supported third party connection manager such as WZC or ACU to make your wireless network connection If you choose to stay connected to the existing connection the following occurs e You can still use the E360 client however you will not be able to use the E360 WiFi bookmark functions including accessing your existing bookmarks or making new bookmarks e WiFi third party application conflicts will not be automatically resolved e A padlock icon appears over the E360 WiFi transport indicating that it is not available e The middle of the E360 screen displays the following message indicating that another application has been dete
99. suming the selected number is dual channel capable Note While this connection is faster it typically incurs a higher cost Click the Advanced button if you need to enter advanced ISDN settings Otherwise skip this step See Advanced ISDN Settings for more information Click the Save as Bookmark button if you want to save the connection information you just entered Otherwise skip this step See Saving a Connection as a Bookmark for more information Click the Connect button A pop up screen is displayed for you to enter your credentials Depending on whether your site requires secure VPN login you may have two sets of fields for entering your username and password Enter your credential information on the pop up box See Entering Credentials for more information on completing this screen Click the OK button A Connection Progress box is displayed that shows the success or failure of the log in ISDN connections must dial and authenticate before connecting which is shown in the Connection Progress display In the event of connection failure an appropriate message is displayed to assist in making the connection successful in the next attempt Connected to the Intemet SEE Connection Progress ry Preparing to Connect Dialing Authenticating Connected The Status tab is displayed when your computer attempts to establish a connection with your company s corporate network If the connection is successful all thr
100. t Connecting Create a New Connection through the Extend360 New Connection tab There are two steps involved in creating a new connection 1 Choosing the type of connection listed in the preceding bulleted list Extend360 automatically scans your computer for connection devices and highlights the types of connections that can be made through your computer Choose one of the connection type icons transports and provide the required information for example if it is a Dial ISDN or PHL transport select a number if Broadband select your connection if WiFi select a signal and if Mobile Data you may need to enter a PIN number and approve roaming if necessary Click on the Connect button FIBERLINK FIBERLINK New Connection Wi Fi Connection Type G G G G Dial ISDH PHS Broadband Wi Fi Mobile Data Available Networks Fiberlink Wireless Pricing Basic Security Open PCCW Security Secured QA Open Security Open QA WPA PSK WPA2 PSK Security Secured Selected Hetwork Make a selection Network Details Signal Rescan A pop up box displays with fields for entering your Username and Password Note Depending on your site requirements you may only need to enter one set of credentials or you may be presented with two separate screens for Internet login and Network VPN login You may also be asked to enter a charge code or PIN number depending on your site s requirements Ex
101. tend360 1 4 5 User Guide 08 30 06 10 FIBERLINK Fiberlink Communications 2 Verifying your identity Enter your Username and Password which is supplied to you by your corporate IT department and click the OK button This initiates the connection process and shows the connection progress on the screen with the specific steps for the connection type you are using If successful the On Line and Corporate Network Status indicators will be set to green If authentication fails a message will indicate what happened so you can retry Note that if you interrupt the connection process you will remain on the status screen Credentials for Extend360 Hetwork Login Corporate Secure VPH Username accept Username jaccept Password Password gt I Remember my Username and Password Remember my Username and Password Use Public venue Login Cancel OK J Note You can log in using free or personal account information from some public wireless and broadband networks such as those found at hotels airports coffee shops and bookstores by selecting the checkbox marked Public Venue Login on the pop up credentials box that appears when you log in through broadband and WiFi connections Public Venue Login For WiFi and Broadband connections Extend360 allows you to connect to non Fiberlink locations that are normally accessed via web page log in without the need for special configuration or connection outside of E
102. tieu iba c bk e e MER e End de o RR Rd o Y ED EE bug 27 Speci DIIS cosses ELEM 27 Wait for Prompt riores aeaa aaaea n a a ia aaa aa iaaa Ea aiaa TEENER 28 Editing a Calling Gard iter E EA E 28 Deleting a calling Card essei irren ib eeu e E 29 Creating an ISDN Connection sssssssssseeeeeenn ARRANOA PEARES NEENA ETAPE RETENANTE 29 Advanced ISDN Settings scinn rper bee o EE NEEE RARAN EEES 31 Device Server Settings iieri tetra ore ek rete edi e veo aaa Ya eee a eaa ee de Haee ner da 31 Dial Properties Settings 6 ico eive nei ee p RA ceva ERR d aeu CP hr ha REDE Riu ER 31 Galing Card Settlngs ree teen Ht re REED Leid necu Heec redes 31 Dialing from EOCatlOri uiocuc re teuer dv Rae v tee a ce Yn ava 31 Creating a PHS Connection ecd ide dose ier tades iu diii dene Edd ERA teen cane enda 32 Extend360 1 4 5 User Guide 08 30 06 2 FIBERLINK Fiberlink Communications Creating a Broadband Connection esssssssssssseseeee enne ennemi nennen nnns 33 Automatic Connection Switching sssssssseeeeeeeneeeene nennen emen ener enn 35 Advanced Broadband Se ttings ecrire cetero eL eer e Hh e E REEL eds 35 Finding a Broadband Location eese entire han n a hdd 37 Creating a WiFi Connection codice cime rn dni ci dede E ed oe UBER LA delia odd ee d E eR Ra 38 Using Existing WiFi Connections ssssessseeeneeeeneemenen mener nnne ener enn 38 Automatic Connection Switc
103. tion on the New Calling Card screen See Adding a Calling Card for detailed instructions 3 Click the Save button to save your changes or click the Cancel button to quit from this screen without saving any changes Deleting a Calling Card To delete a calling card from the Advanced Dial or Advanced ISDN screens follow these steps 1 Select the calling card to be deleted from the pull down menu next to the Use Calling Card checkbox in the Calling Card section of the Advanced Dial or the Advanced ISDN screen 2 Click the Delete Card button The calling card will be removed from the pull down menu Creating an ISDN Connection An ISDN Integrated Services Digital Network Connection allows you to transmit information over special telephone lines at a much higher speed up to 128 Kbps than those of a Dial Connection To make this connection your computer must be equipped with an ISDN modem and your location must have ISDN service from a local telecommunications provider Also your corporate IT department must allow ISDN access To create an ISDN Connection follow these steps 1 Click the New Connection tab The New Connection screen is displayed 2 Click the ISDN Connection Type icon The New Connection ISDN screen is displayed ExtTenno3s60 mJ New Connection ISDN Connection Connection Type G9 3 a Dial ISDH PHS Broadband Wi Fi Mobile Data Enter Your Location Country Area Code Phone Numb
104. to the Preferences menu on the Extend360 main application window Prompt for Existing ViFi Connections 2 Click on the menu to display the options 3 Go to Select Language to display the Language drop down menu 4 Move the cursor to the Language menu and click on your language to select it Connection Switching Device Configuration Deutsch Prompt for Existing VMIFi Connections Text buttons menus and messages will display in your chosen language To return to your language or choose another available language go back to the Language list and select the option you wish to view System Tray Icon When you launch the Extend360 application its icon is displayed in the Windows Systray The Extend360 Systray icon allows you to interact with the application in the following ways e Positioning your mouse cursor over the icon causes a small Connection Status window to appear indicating the connection status of Extend360 e Clicking the icon once opens Extend360 if it is not already displayed Extend360 1 4 5 User Guide 08 30 06 6 FIBERLINK Fiberlink Communications e Right clicking the icon displays a pop up menu enabling you to quickly perform actions as described in the section titled System Tray Icon Menu Note The Windows Systray is located on the lower right corner of your desktop in the Windows Task Bar The Systray also contains several default items including volume control and data an
105. u Category The Category pull down menu can be set to Home Work Roaming Business Partner or Other to classify your Broadband connection Auto Launch VPN If the Auto Launch VPN button is present it can be set to indicate that the VPN client software located on your computer be automatically launched during the connection process The Auto Launch VPN button is not present on your computer if your corporate IT department has configured the system to automatically launch the VPN client software every time you connect The following information is also shown on the Advanced Broadband screen but cannot be edited Bookmark Name The Bookmark Name is the name for this connection if it has been previously saved as a Bookmark Default Gateway MAC Media Access Control Address The Default Gateway MAC Address is the unique hardware number of the computer detected by a Broadband connection This is automatically detected and is used to recognize this location Extend360 1 4 5 User Guide 08 30 06 36 FIBERLINK Fiberlink Communications Finding a Broadband Location The Find a Location Broadband screen allows you to search for wired Broadband locations available to you as part of a remote access network including detailed address information when available This assists you in making travel plans such as hotel reservations Note You cannot connect from this screen FIBERLINIC FIBERLINK Find a Location Broadband Co
106. untry ls H Area Code 215 State fpa Zip Code a ey aes Category a categories Z C ime Address civ State cateo LoewsPhiladelphiaHotel 1200Marke Philadelphi PA Hotel FourSeasonsHotelPhiladelphi 1LoganSq Philadelphi EmbassySuitesPhiladelphialnt 9000Bartr Philadelphi PA Hotel WarwickHotelandTowers _ 1701Locu Philadelphi PA Hotel Hotel WyndhamPhiladelphiastFrankliTwoFrankiPhladelphi PA Hotel SheratonSocietyHill OneDockS Hatel To find a Broadband location follow these steps 1 2 3 4 UA Click the New Connection tab Click the Broadband Connection Type icon Click the Find a Location button Select or enter one or more of the following search criteria Country State City Area Code Zip Code or Category for example hotel Click the Run Search button Your search results are displayed in the area below your search criteria Adjust the field widths to view the desired information for each location When finished running searches click the OK button to return to the New Connection Broadband screen Extend360 1 4 5 User Guide 08 30 06 37 FIBERLINK Fiberlink Communications Creating a WiFi Connection A WiFi Wireless Fidelity Connection allows you to transmit information over airwaves wireless connection through a WiFi Access Point which is connected to a regular wired network You can make this connection if your corporate IT department allows such access and your computer i
107. utton to search for locations such as a hotel or airport that provide the wired Broadband access you need See Finding a Broadband Location for more details Note Ifyou are in a location where wired Broadband is available and part of the roaming network such as a hotel the location information will be displayed as a selection option when the network cable is connected Automatic Connection Switching The Preferences menu provides the Connection Switching option which allows you to enable Automatic Connection Switching feature that causes Extend360 to continuously search for the best transport connection even if you are actively connected Mobile data connections are supported in this feature Advanced Broadband Settings The Advanced Broadband settings described below can be edited for a Broadband connection selected from the New Connection Broadband screen Click the OK button to save your new settings for this connection or click the Cancel button if you do not want to save them Extend360 1 4 5 User Guide 08 30 06 35 FIBERLINK Fiberlink Communications FIBERLI Ea ExrTEND36D tow ection Advanced Broadband Bookmark Name New Location 0 Default Gateway MAC Address 00 00 0C 07 AC 19 Security Policy Ready VPN Server The VPN Server pull down menu allows you to choose a VPN server on your corporate network Note Your corporate IT department determines the availability of the VPN Server pull down men
108. vely running on your computer protection files that are out of date or disallowed applications running on your computer could cause violations See Understanding the Status Indicators for additional information The Security Policy indicator light is grey what does this mean A grey indicator means that functionality is not enabled in your version of Extend360 Do not be concerned with this icon Continue as normal See Understanding the Status Indicators for additional information The On Line indicator light is green what does this mean A green indicator means that you are currently connected to Extend360 and have an authenticated Internet connection See Understanding the Status Indicators for additional information The On Line indicator light is grey what does this mean A grey indicator means that you do not have an authenticated Internet connection See Understanding the Status Indicators for additional information The corporate network indicator light is green what does this mean A green indicator means that you are currently connected to your corporate network through a secure VPN session See Understanding the Status Indicators for additional information The corporate network indicator light is grey what does this mean A grey indicator means that you are not currently connected to your corporate network This occurs for one of the following reasons e Extend3607M is still negotiating the connection and or is
109. w the number I am dialing is local Extend360 uses its LCI Local Call Information tables to find a local phone number based on the location and or phone number information provided by you during the creation of a New Dial Connection If you want to manually choose your phone numbers you can do so through the Phone Book screen See the following topics for more information e Creating a Dial Connection e Manually Selecting Phone Numbers Note When traveling to an unfamiliar area it is always a good practice to check with the local phone company to be sure that a call is local and that hotel charges do not apply I cannot find a local number what do I do If you cannot find a local number use the Phone Book screen to check for toll free phone numbers See Manually Selecting Phone Numbers for more information Note When traveling to an unfamiliar area it is always a good practice to check with the local phone company to be sure a call is local and to make sure that hotel charges do not apply Note Not all toll free numbers are free of charge depending on your country and location Some may have local access fees Extend360 1 4 5 User Guide 08 30 06 77 FIBERLINK Fiberlink Communications How do connect to a Broadband connection A Broadband Connection can be created through the New Connection Broadband screen See Creating a Broadband Connection for more information Note Be sure your Ethernet cable is connect
110. when you connect If a number does not operate correctly the next number is attempted in succession Extend360 1 4 5 User Guide 08 30 06 23 FIBERLINK Fiberlink Communications Advanced Dial Settings The Advanced Dial settings described here can be edited for a dial connection selected from the New Connection Dial screen Click the OK button to save your new settings for this connection or click the Cancel button if you do not want to save your new settings FIBERLINK gt FIBERLINK Advanced Dial Device Server Hardware Device VPN Server Dial Properties Dial Using rene Iv Wait for Dial Tone Before Dialing Calling Card Use Calling Card Add Card Dialing From Location Location is Different From Specified Country v Security Policy On Line Update complete Device Server Settings Hardware Device Dial The Hardware Device setting sets the hardware device modem on your computer that is used to make a dial connection This needs to be set in situations where you have more than one modem that can be used to make such a connection VPN Server The VPN Server pull down menu allows you to choose a VPN server on your corporate network Note Your corporate IT department determines the availability of the VPN Server pull down menu Dial Properties Settings Dial Using The Dial Using pull down menu can be set to either Tone or Pulse Only change this setting to Pulse if you know t
111. wing information SSID Service Set Identifier The SSID field uniquely names the Wireless Local Area Network WAN of the signal presented MAC Media Access Control Address The MAC Address is the unique hardware number of the WiFi Access Point Channel The Channel is the channel number where the signal is broadcast Strength Signal strength measured as a percentage 100 percent means full strength Encryption Type Encryption Type is Enabled or Disabled Network Type The Network Type is either Infrastructure or Adhoc Authentication Type The Authentication Type 1s whatever the network requires which can be Open Shared 802 1x WEP WPA WPA2 WPA PSK or WPA2 PSK Authentication type may be enabled or disabled automatically depending on the Encryption Type settings Individual authentication types available depend on the configuration of your machine and the network with which you are attempting to connect Pricing This indicates the type of wireless connection plan this signal provides with a single for Basic and double for Premium Advanced WiFi Settings The Advanced WiFi settings described below can be edited for a WiFi signal that 1s selected from the New Connection WiFi screen Select an available network from the list and click the Advanced button at the bottom of the screen to display the Advanced Network WiFi screen Note In some cases bookmarks will be imported for you automatically from your o
112. xtend360 When you select a signal for one of these locations or networks from within the Extend360 client and go through the connection process Extend360 automatically detects the need for a web page log in A pop up window opens with the web page information for you to obtain the connection When you complete the log in process for the network through this pop up window Extend360 automatically resumes and continues the secure log in process without delay If you close the pop up window the connection to the external network is cancelled From the New Connection or Bookmark screens 1 Click the Connect button 2 Login through the web page that is displayed Authentication with the Fiberlink network occurs in the background and your connection is made upon successful authentication Closing the pop up window prior to login cancels the connection Note Extend3607TM automatically recognizes the connection being made is to a non Fiberlink network and it displays the appropriate web page to log in Alternately if you wish to use a web login for a Fiberlink partner location such as at a hotel brand name coffee shop or bookstore you can force Extend360 to use this method of connecting From the New Connection or Bookmark screens 1 Click the Connect button 2 Select the Use Public Login checkbox which indicates you wish to connect using a non Fiberlink login Extend360 1 4 5 User Guide 08 30 06 11 FIBERLINK F
113. xtend360 has connected to the Internet and to your corporate network via the Virtual Private Network VPN software running on your computer The Corporate Network indicator is grey if you are not connected to your corporate network Note lf you are disconnected from your corporate network you may still be connected to the Internet depending on your corporate network policy Understanding Internet Connection Statistics Once an Internet connection is established as part of the connection process the Internet Connection Statistics are continually updated on the Status tab for the duration of the connection These statistics are described below Time Online Time Online shows the amount of time that the Internet connection has been active This 1s displayed in hours minutes and seconds HH MM SS Connection Speed The Connection Speed shows the speed of the connection as measured in Megabits per second Mbps Bytes Received Bytes Received shows the number of bytes received by your computer across the Internet connection Bytes Sent Bytes Sent shows the number of bytes sent by your computer across the Internet connection Extend360 1 4 5 User Guide 08 30 06 14 FIBERLINK Fiberlink Communications Getting Detailed Connection Status The Status More Detail screen shows additional connection status information Your Help Desk or System Administrator finds this information helpful when attempting to troubleshoot any
114. yed If you are using Windows XP the Use VPN checkbox is displayed If you are using Windows 2000 the Use VPN checkbox and the Log on using dial up connection checkbox are displayed When the Use VPN function is used Extend360 connects you to the Internet automatically launches your VPN client and logs you onto your computer Note This feature may not be configured for all users If you need additional information contact your System Administrator When you start your computer the Windows Log on screen is displayed 1 Enter your network log on credentials and check the Use VPN checkbox 2 Extend360 is launched Note Extend360 is the only desktop item displayed 3 Youcan close Extend360 and log on to your machine without connecting by clicking the red dot in the upper right corner 4 Select a Connection Type and connect 5 Once the VPN to your corporate network is established the logon process automatically logs you onto your computer Your Windows Desktop icons and Start button are displayed and the Extend360 and VPN icons appear in the Systray If for some reason a connection is not established within four 4 minutes the log on process times out and you are brought back to the Ctrl Alt Del screen Note You can also return to the Ctrl Alt Del screen by closing Extend360 before establishing a connection Note lf you do not check the Use VPN checkbox on the modified Windows Logon screen you are logg
115. your desktop i f Extend360 2 Double click the Extend360 icon This initiates the application and displays it showing the New Connection tab It also places the Extend360 icon in the Windows System Tray Systray located at the lower right corner of your desktop in the Windows Task Bar wl amp gt 1 50PM To start Extend 360 from the Windows Programs menu follow these steps 1 Click the Windows Start button located on the lower left corner of your desktop The Windows Start menu is displayed 2 Click the Programs menu option The Windows Programs menu is displayed 3 Click the Fiberlink menu option The Extend360 menu options are displayed 4 Click the Extend360 menu option The application is initiated and the New Connection tab is displayed The Extend 360 icon is also placed in the Windows System Tray Systray located at the lower right corner of your desktop in the Windows Task Bar Changing the Language for Using Extend360 Extend360 can be displayed in the following languages English Japanese German French Simplified Chinese Traditional Chinese Extend360 1 4 5 User Guide 08 30 06 5 FIBERLINK Fiberlink Communications Note The set of languages displayed in your Preferences menu will depend on how your system administrator configures Extend360 to meet your site s language needs To display Extend360 in one of these languages follow these steps 1 Go

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