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NeverWire 14 User Guide

1. available 24 hours a day 7 days a week Once The hardware is functioning as intended Go to the next step below Troubleshooting Connections to Ethernet Devices Next you should check the Ethernet devices e g computers and broadband modems that are connected to your NeverWire 14 network 6 Check the ETH L A indicator light on the top of the NeverWire 14 unit Is it on either steadily or flashing intermittently No You have a connection problem with your Ethernet device Go to the next question below to discover how to correct it Yes The connection to the Ethernet device is good Go to the next section question 12 7 Is the crossover switch the Hub PC switch on the side of the NeverWire 14 set correctly for the kind of Ethernet device connected No See Chapter 6 for more information about the proper setting for your particular Ethernet device In general a computer should be connected to a NeverWire 14 set to PC while a broadband modem hub or switch should be connected to a NeverWire 14 set to HUB Sometimes a device will require a different setting than expected so you can experiment with switching the Hub PC switch to the other setting For example if PhonexBroadband NeverWire 14 47 10 11 Troubleshooting Process Steps the Hub PC switch is set to PC move it to HUB and see if that solves the problem Yes Go to the next step below Is the Ethernet cable securely plugged into the Nev
2. or something similar Click on those items for more information e Microsoft Corporation maintains information on home networking organized by operating system on its web site http www microsoft com PhonexBroadband NeverWire 14 42 Windows Me NT 2000 and XP Pro XP Home e More information on home networking can be accessed on the Phonex Broadband web site http www phonex com click on the Support tab Macintosh For information about how the NeverWire 14 works with Macintosh computers see the Phonex Broadband web site http www phonex com click on the Support tab PhonexBroadband NeverWire 14 43 Troubleshooting If you are experiencing problems with your NeverWire 14 system work through the Troubleshooting Process Steps below Or you can go directly to the Problem List on p 54 below and see if your problem is in the list You may also wish to refer to the Frequently Asked Questions FAQ on p 59 Troubleshooting Process Steps For proper diagnosis we suggest you answer questions about your problem in this order and note down your results and progress step by step You are much more likely to resolve your problem quickly if you identify the proper challenges through this process This is the process that Technical Support uses to troubleshoot issues and if you call Technical Support the support staff member is likely to ask you to follow this process if you have not already done so If you have
3. provider for instructions Determining Your Operating System Before you start Determine which operating system is installed on your computer and go to the directions below for that operating system Each computer on your network may use a different operating system If you are using a Macintosh computer go to the Macintosh section on p 45 To find out which Windows operating system is installed follow these steps 1 Right click the My Computer icon on the desktop and select Properties from the pop up menu 2 Click the General tab Read the name of the operating system that is installed and click OK 3 Write down the operating system OS for each computer here for further reference Computer 1 located OS Computer 2 located OS Computer 3 located OS Computer 4 located OS For Windows 95 98 or 98SE go to the next page For other Windows operating systems go to p 44 For Macintosh go to p 45 PhonexBroadband NeverWire 14 32 Windows 95 98 98SE Windows 95 98 98SE Setting Up Basic Networking in Windows 95 98 98SE l Click the Start button on your taskbar Select Settings and then Control Panel Double click the Network icon in the Control Panel The Network dialog box will open Each computer in your network must have a unique name in order for the network to function If you have already assigned a name to your computer go to step 4 If you have not yet done so click the Identification tab
4. speed or broadband access Some examples of broadband access are Digital Subscriber Line DSL cable and Integrated Services Digital Network ISDN Broadband technology makes it possible to use bandwidth intensive services in the home such as streaming audio video and interactive computer gaming The rapid proliferation of personal computers PC s in the home has also spurred the need to link up resources and devices So whether you want to work from the living room couch outside on the patio or upstairs in a comfortable bedroom your home network lets you stay connected to the flow of information from the Internet and via the Internet to the activities of busi nesses other homes and many other enterprises It also allows you to share files and printers with other computers on the network or to play games with other people on the network Components Essentially each network consists of these components e Nodes Computers and other devices with network interface cards NIC s Some computers and peripherals like modems printers and scanners are now manufactured with NIC s already installed You can also purchase NIC s separately and install them yourself e Links Transmission lines or other means to handle the transfer of data When networks were first created the communication among network nodes was done over cable lines either coaxial cable which resembles television cable or twisted pair cable Phonex
5. such as the home Digital Traditionally digital means the use of numbers and the term comes from digit or finger Today digital is synonymous with computer The 0 s and 1 s of digital data means more that just on and off They mean perfect copying When information music voice and video are turned into binary digital form they can be electronically manipulated preserved and regenerated perfectly at high speed The millionth copy of a computer file is exactly the same as the original DSL Digital Subscriber Line digital telecommunications procedures designed to allow high speed data communications over existing telephone lines between end users and telephone companies PhonexBroadband NeverWire 14 66 Appendices Ethernet Coaxial cable that carries radio frequency signals between computers at a rate of 10 megabits per second Home Networking Interconnecting and sharing digitized signals or data between common household electronic devices ISDN Integrated Services Digital Network an international telecommu nications standard for transmitting voice video and data over digital lines running at 64 kbps The telephone companies commonly use a 64 kbps channel for digitized two way voice conversions ISDN service is available in most parts of the U S IP Internet Protocol a method of data transmission where small blocks of data are transmitted rapidly over a channel dedicated to the connection only for the
6. 14 units to other locations in the house or office without losing their settings This is especially useful with a laptop computer which may be moved with its NeverWire 14 to different locations depending on the need for the computer PhonexBroadband NeverWire 14 28 Configuring Your Computer s This complimentary guide is provided to assist you in config uring your computer for various networking applications Keep in mind that you may need to consult with others such as your Internet service provider to complete this configuration Phonex Broadband assumes no responsibility for the adequacy of your computer configuration Using the connectivity provided by the NeverWire 14 s you have installed you can access the inherent networking capabilities of your computer s You can make either or both of these connec tions with your powerline network e Connect a broadband modem to computer s in other room s e Connect two or more computers or other Ethernet devices in different rooms to each other and then share files share printer s and or play interactive computer games The steps described in this chapter are suggestive only and cannot exactly describe what you need to do on your computer The variation in configurations from computer to computer can be very dramatic the particular steps you need to take will depend on a the types of Ethernet devices you have connected to your network and b the details of how your p
7. NeverWire 14 Where to Find Information Technical Support If you have questions about your NeverWire 14 please contact us in one of these ways On the Web Site http www phonex com By Email or Fax Contact us by email or fax at any time Email customerservice phonex com Fax 801 566 0880 By Telephone The Customer Service Center is available 24 hours a day seven days a week The number is toll free from anywhere in the U S 800 257 0601 PhonexBroadband NeverWire 14 3 Quick Start Guide The following Quick Start Guide will help you to set up your NeverWire 14 s quickly For more details on setup refer to Chapter 5 Getting to Know the NeverWire 14 and Chapter 6 Connecting Your Hardware Also see Safety in the Appendices at the end of this User Guide After setting up your NeverWire 14 s with the Quick Start Guide refer to Chapter 7 Configuring Your Computer s for helpful instructions about setting up your home network PhonexBroadband NeverWire 14 2 Quick Start Guide Before you e Installing units near halogen lamps light begin your dimmers and touch lamps may cause NeverWire 14 interference and slow data transfer speeds Installation e In addition units will not function if plugged please note into a surge protector Step 1 Verify Number Of Units Verify that you have TWO or more NeverWire 14 units The NeverWire 14 home networking system requires a
8. default printer h Click Next and then Finish Windows will copy the necessary driver files onto the hard drive You may be prompted to insert the Windows CD to provide the required files When the installation is complete Windows will ask you if you want to print out a test page on the printer You may do so if you wish Note In order to print to a shared printer attached to another computer the printer s host computer must be attached to the network and the host computer and the printer must be turned on Configuring a Shared Internet Connection in Windows 98SE ONLY Note Follow these steps only if you have Windows 98SE For other operating systems see your Internet service provider for instructions PhonexBroadband NeverWire 14 40 Windows 95 98 98SE Click the Start button on your taskbar Select Settings and then Control Panel Double click Add Remove Programs Select the Windows Setup tab Click Internet Tools and then click Details Click the Internet Connection Sharing box and then click OK Click OK again The Internet Connection Sharing Wizard will take you through the required steps to share one connection with two or more computers It will also help you create a shared disk that you can use to copy files from one computer to another Testing Your Network in Windows 95 98 98SE l 2 Turn on every computer in your network Go to one of the computers and click Start select Settings and
9. each other After installing the screws fit the NeverWire 14 unit onto the screws using the wall mount holes located on the back of the unit Only install on a wall where the screws can be secured solidly without becoming loose when seven pounds of pressure are applied downward on the screw PhonexBroadband NeverWire 14 73 PhonexBroadband Phonex Broadband Corporation 6952 High Tech Drive Midvale UT 84047 3756 To order more NeverWire 14 units Email sales phonex com Web www phonex com Telephone 800 257 0601 toll free within the U S
10. gone through this troubleshooting process before calling Technical Support the staff will be able to help you much more quickly and with a much greater chance of success in solving your problem If you need to call Technical Support please have your notes handy Technical Support may be reached at 800 257 0601 toll free in the U S available 24 hours a day 7 days a week PhonexBroadband NeverWire 14 8 Troubleshooting Troubleshooting Computer Applications 1 Do none of the following work over your powerline network e Sharing drives folders or files e Connecting to the Internet e Printing to a printer that is attached to another computer on the network e Using a computer game with someone else on the network Yes If none of the networking applications works go to the next step below No If at least one of the networking applications works your NeverWire 14 units are working as intended and the NeverWire 14 network is functioning The problem you are encountering is due to your computer configu ration or some other problem with your computer Note The NeverWire 14 does not work with some older games that use the IPX SPX protocol Troubleshooting a Single NeverWire 14 Unit 2 Is there power to the NeverWire 14 Check the PLC R A indicator light on the top of the NeverWire 14 unit Is it on either steadily or flashing inter mittently No Check for loose connections Make sure all cables are pl
11. need the following e Power outlets to the electrical wiring system of your home or office Note The NeverWire 14 unit will not work if plugged into a surge suppressor e Network interface card NIC for each computer or device you want to connect supporting 10BaseT or 10 100BaseT Ethernet Note The NeverWire 14 will not work with Ethernet devices that support only 100BaseT Ethernet e Broadband access through an Internet service provider if using the NeverWire 14 to access the Internet PhonexBroadband NeverWire 14 15 5 Getting to Know the NeverWire 14 Package Contents Carefully remove the NeverWire 14 units from the packaging If there is any visible damage DO NOT ATTEMPT TO INSTALL OR OPERATE the equipment Notify your dealer or shipping carrier immediately Verify that you have the following items at least two sets e NeverWire 14 unit e Power cord e Ethernet cable CAT 5 with RJ 45 connectors e User Guide e Quick Start Guide e Registration card PhonexBroadband NeverWire 14 16 The NeverWire 14 The NeverWire 14 Ethernet Port The Ethernet port for the NeverWire 14 is on the side SIDE VIEW It accommodates a Standard oon nnnn een eee Ethernet cable connector You will use a cable in this port to connect the NeverWire 14 to a device on your network Hub PC Switch Hub PC switching allows the NeverWire 14 to connect to either hubs and hublike devices such as broadband modems or to person
12. on p 52 Check the setting on the crossover switch on the side of the unit Connect no more than two NeverWire 14 units to a hub or switch If two NeverWire 14 units are connected to a hub or switch disable security encryption see Disabling Security in Chapter 6 Check your computer s configuration The unit may be malfunctioning Call Technical Support at 800 257 0601 toll free in the U S available 24 hours a day 7 days a week PhonexBroadband NeverWire 14 51 Indicator Lights Indicator Lights The status of the indicator lights on the top of the NeverWire 14 will help you to diagnose the status of the NeverWire 14 unit STATUS ON STEADY FLASHING No hub or switch detected A hub or switch with BRIDGE on the network multiple devices is detected PLC R A No power to the unit Die is receiving Data is transferring No test underway or If The unit is receiving a test is underway no other test signal sent when the units are responding to DIAGS button was the test pressed on another unit Stays on for 3 min and then goes off No Ethernet detected Ethernet is detected to Data is transferring ETH L A the connected Ethernet device Security encryption has Advanced security Blinking off every 5 sec been entirely disabled encryption is on Default security encryp tion is on SECURE Rapid flashing Advanced security encryption cycle has begun but is not yet complete PhonexBro
13. powerline network Conduct a Nodes Count test as follows to see if the NeverWire 14 units are receiving signals from other units a C Press the DIAGS button on the top of one of the NeverWire 14 units on your network for 7 seconds This unit will then send a signal to every other unit on the network that is powered on and in communication with the network Each of the other units will send a signal back to the originating unit Count the number of times the TEST indicator light flashes on the originating unit The TEST light flashes once for each unit that responds For example if you have three NeverWire 14 units on your network the orig inating unit will flash two times Did it flash the number of times you expected Yes Your NeverWire 14 network is functioning The problem you are encountering is due to your computer configuration or some other problem with your computer PhonexBroadband NeverWire 14 49 13 14 Troubleshooting Process Steps Note The NeverWire 14 does not work with some older games that use the IPX SPX protocol No Go to the next step below Check the TEST light on each of the other units For all the units on your system did the TEST light activate On each of the other units that successfully communicates with the originating unit during the Nodes Count test the TEST indicator light will light steadily for three minutes and then go off automatically Yes All units are receivi
14. then Control Panel and then double click Network or right click the Network Neighborhood icon and select Properties from the menu that pops up Click the Identification tab Write down the computer name that is listed in the Computer name box Click Cancel Repeat steps 2 4 on every computer in your network Double click the Network Neighborhood icon on the desktop of one of your computers This window should list every computer in your network PhonexBroadband NeverWire 14 41 7 Configuring Your Computer s 7 Double click a computer to see a list of shared resources on that computer e g drives folders files and printers 8 Double click a folder or file to open it 9 If any of your computers is missing from Network Neighborhood read the troubleshooting information on your computer e Click the Start button on your taskbar and then click Help from the menu that pops up e Look for items in the menu that pertain to Home Networking or something similar Click on those items for more information Windows Millennium Edition Me NT 2000 and XP Pro XP Home For information about configuring your computer with any of these operating systems refer to any or all of these suggested places e The Help files on your computer can be accessed this way e Click the Start button on your taskbar and then click Help from the menu that pops up e Look for items in the menu that pertain to Home Networking
15. your NeverWire 14 network follow the directions in Advanced Security Encryption in Chapter 6 to enable advanced security on the new device as well Similarly if you have disabled all security on your network disable security on the new device by following the instructions in Disabling Security in Chapter 6 The security setting on the new device needs to match that of other nodes on the network My power went out Do I have to reset the NeverWire 14 No when the power comes back on the NeverWire 14 will auto matically detect the network and no settings will be lost PhonexBroadband NeverWire 14 61 Appendices Specifications otactsacsvsssdnedcuscacn atest 63 Ordering Information 00 64 HOSS a0 ca pscrrcesiseasecatasesemaidactcatose amet 65 PAC cies cae see tasadendes E E 70 BCC SEAtCINICINE coveccccstepvedenecnecersaesterens 72 DADC E E 73 PhonexBroadband NeverWire 14 62 Appendices Specifications Product Specifications e System identical transceiver nodes at least 2 and up to 16 units that communicate with each other via the electrical powerline e Ethernet compatibility IEEE 802 3 Ethernet 10BaseT speci fication and HomePlug Powerline Alliance 1 0 specification Note Phonex Broadband makes no warranties as to other companies products being HPA 1 0 compliant e Security one button 56 bit DES encryption decryption optional e Power supply internal switching 95 2
16. 64 VAC 47 63 Hz 1 0 0 5 A consumption 5W max Environmental Specifications e Temperature range 32 85 Fahrenheit PhonexBroadband NeverWire 14 63 Appendices Ordering Information For more information regarding Phonex Broadband partners and distributors please contact us in one of these ways Email sales phonex com Web site http www phonex com U S Mail Phonex Broadband Corporation 6952 High Tech Drive Midvale UT 84047 3756 Telephone 800 257 0601 toll free within the U S PhonexBroadband NeverWire 14 64 Appendices Glossary Analog A representation of an object that resembles the original Analog devices monitor conditions such as movement temperature and sound and convert them into analogous electronic or mechanical patterns For example an analog watch represents the planet s rotation with the rotating hands on the watch face Telephones turn voice vibrations into electrical vibrations of the same shape Analog implies continuous operation in contrast to digital which is broken up into numbers Bandwidth The maximum data transfer rate for a communications system the amount of frequency that is allocated or used in the spec trum Bit A unit of information storage capacity as of memory Bridging A connection between two different networking protocols that selectively moves packets from a subnet to a main network auto matically activated when the NeverWire 14 is used to link a h
17. Broadband NeverWire 14 Learning about Home Networking which looks like the wire that connects your telephone to the wall jack Now however network communications can be handled in a variety of ways including over regular phone lines with serial cables by radio waves wireless and over powerlines Networks may also have a hub or switch used to route traffic among the nodes of the network much like a telephone switch board routes calls between telephones Taking Advantage of Powerline Technology Phonex Broadband has engineered solutions that provide a way to readily access communications signals in the home affordably and conveniently with no additional wiring The NeverWire 14 is the first high speed home networking product that provides access to data devices over the powerline How Powerline Carrier PLC Technology Works Because most data communication is electrical in nature normal home electrical wiring can be used to transmit modulated elec trical signals Powerline carrier technology takes advantage of the existing bandwidth of the power cable to transmit data over existing home power wiring The transceivers made by Phonex Broadband plug into the wiring system and translate the modu lated signals into meaningful data which is then sent via Ethernet cable to computers and other devices Advantages of Powerline Carrier Technology Phonex Broadband Corporation uses PLC technology in the engineering and design of
18. PhonexBroadband NeverWire 14 User Guide 2002 Phonex Broadband Corporation All rights reserved All Phonex Broadband brand and product names are trademarks of Phonex Broadband Corporation Other product and company names mentioned herein may be the trademarks of their respective owners Information in this document is subject to change without notice No part of this document may be reproduced or transmitted in any form or by any means elec tronic or mechanical for any purpose without the express written permission of Phonex Broadband Corporation Printed in the U S A Version 1 May 2002 Pa N Phonex Broadband Corporation 6952 High Tech Drive Midvale UT 84047 3756 800 257 0601 www phonex com PhonexBroadband Awarded Best of Innovations Phonex Broadband Corporation is proud to be the first company worldwide to market a broadband networking device that turns any electrical outlet into a 10BaseT Ethernet portal The NeverWire 14 is the winner of the Best of Innovations 2002 award in the Home Data Networking Parea of products from the Consumer Electronics Association As the most widely renowned consumer technology awards program Innovations recognizes the best designed and engineered products in digital communications technology E INNOVATIONS NeverWire 14 User Guide Contents Introduction A History of Leadership cccceeeeeees Where to Find Information eeeees Quick Start Gui
19. Wire 14 22 Connecting a Broadband Modem 3 Set the crossover switch on the side of the NeverWire 14 to the HUB position HUB PC m 4 Connect the Ethernet cable from the NeverWire 14 to the Ethernet port on the broadband modem Note Use only the standard Ethernet cable provided with your NeverWire 14 Do not use a crossover cable provided with the broadband mn LIGHT STATUS 5 Turn on the power to the broadband aa modem The ETH L A indicator light a will activate a i Note Some modems may cause the BRIDGE light to activate as well Note Some Ethernet devices use the PC setting instead of the HUB setting If the ETH L A light does not activate try changing the crossover switch to the PC position instead The hardware connections for sharing Internet access are now complete If you want to share a hub or switch proceed to the next section If you have finished your hardware connections go to the section on Security Encryption on p 28 PhonexBroadband NeverWire 14 23 6 Connecting Your Hardware PCs with network cards Q Telephone a Network hub or cable jack with broadband Internet service DSL or cable modem Connecting a Hub or Switch You can connect a NeverWire 14 to an Ethernet hub or switch and then connect multiple Ethernet devices to the hub or switch On the NeverWire 14 this is called bridge mode Note If you connect two NeverWire 14 s in bridge mode disable s
20. adband NeverWire 14 52 8 Troubleshooting Diagnostics The NeverWire 14 comes with two diagnostic tests a unit self test and a nodes count test You may also download a software utility if you wish See the Troubleshooting Guide for more informa tion about checking your NeverWire 14 equipment and network Unit Self Test You can test each NeverWire 14 unit to see if its hardware is functioning as intended This test checks only the individual NeverWire 14 unit To perform the unit self test 1 Press and hold the DIAGS button on the top of the unit for 1 2 seconds 2 Count the number of times the TEST indicator light on the top of the unit flashes e If the TEST light flashes once the hardware is functioning as intended e If the TEST light flashes twice there is LIGHT STATUS a malfunction in the hardware Call Technical Support at 800 257 0601 wars l toll free in the U S available 24 hours g Tere a day 7 days a week ma Nodes Count Test You can test the NeverWire 14 units to see if they are receiving signals from other units Here is how it works 1 Press the DIAGS button on the top of one of the NeverWire 14 units on your network for 7 seconds This unit will then send a signal to every other unit on the network that is PhonexBroadband NeverWire 14 53 Diagnostics powered on and in communication with the network Each of the other units will send a signal back to the originating unit Co
21. al Ethernet Port Hub PC Switch computers The installation directions let you know whether to set a particular device to HUB or PC Power Supply Power Supply The power cord will plug into the NeverWire 14 on the side PhonexBroadband NeverWire 14 17 5 Getting to Know the NeverWire 14 Security Button The NeverWire 14 ships with default security encryption You may activate advanced security encryption to protect better the privacy of your network from other households or businesses which may share the same power system such as in an apartment building See the section on Security Encryption in Chapter 6 Diagnostics Button You can check the connection status of the various NeverWire 14 units on your home network See the Diagnostics section in Chapter 8 for more information Indicator Lights The five indicator lights give information about the status of the NeverWire 14 In Chapter 6 we will follow along with the changes in indicator lights during successful installation Also see the section on Indicator Lights in the Troubleshooting Guide in Chapter 8 fora complete listing TOP VIEW Diagnostics Button Security Button PhonexBroadband NeverWire 14 Connecting Your Hardware Quick installation instructions are available in the Quick Start Guide at the front of this User Guide Use this section if you would like more detail and background on the setup proces
22. all of its products and believes this technology to be the most functional convenient and low cost PhonexBroadband NeverWire 14 10 3 Welcome to Home Networking solution to today s home networking needs Powerline carrier technology makes it possible for virtually any home or small office to have its own network with these advantages e Ease and simplicity No new wiring is necessary Connection to the network is available from any power outlet in the home e Distance Nodes on the network can be up to 150 feet apart e Construction independent The signal can travel through walls and floors e Mobility The ports can move to new locations and no settings are lost PhonexBroadband NeverWire 14 Uses for the NeverWire 14 The NeverWire 14 uses the existing electrical wiring in your home or office to pass digital signals between Ethernet enabled devices This creates a variety of opportunities for connectivity in the home or office Whether you have one computer and need to access a broadband modem in another location in the house or you have multiple computers to connect powerline carrier tech nology in the NeverWire 14 makes it a snap to connect up a home network File Sharing e Transfer files between computers across the network without the need of a floppy disk e Back up your files onto a second computer across the network Sharing Printers and Other Devices e Print to any printer that is connected to a co
23. and follow these steps Caution Do not change the Computer name and Workgroup if they are preset by your Internet service provider ISP They may include account codes for Internet access a Enter a name in the Computer name field use letters and numbers only as spaces and other characters are not allowed b Enter a Workgroup name in the applicable field All computers on your network must have the same work group name c You can also enter a Computer Description in the appli cable field but this is not required Click the Configuration tab In the Primary Network Logon listbox select Windows Logon PhonexBroadband NeverWire 14 33 7 Configuring Your Computer s 6 Click OK in the Network dialog box If the computer asks for the Windows CD click OK insert the CD into the CD ROM drive or browse to the location where you have copied the Windows setup files and click OK After the needed files have been installed you will be prompted to restart your computer Click Restart Windows will prompt you for a network password during the startup process If you want to require a password each time your computer is started enter a password in the Password field Alternatively you can create a blank password To create a blank password enter a user name in the User name box but do not enter a password in the Password field Just click OK When the computer is restarted in the future you can pres
24. articular Internet service provider handles assigning IP addresses and other tasks if you are connecting computers to the Internet over your network PhonexBroadband NeverWire 14 29 7 Configuring Your Computer s Before You Start Before you start configuring your network you may want to determine that you have the items that are necessary e Computer s each with a network interface card NIC and each connected to the powerline network via a NeverWire 14 see the installation instructions in the Quick Start Guide or in Chapter 6 Note You can connect multiple computers to a hub or switch that is then connected to a single NeverWire 14 unit See Connecting to a Hub or Switch in Chapter 6 e Hub or switch if you want to connect two or more computers in the same room on a single NeverWire 14 unit Note If your broadband modem has more than one Ethernet port you can connect more than one computer to the Internet without using a hub or switch Simply plug in the different computers to the Ethernet ports on the modem If you want to connect computers on your powerline network to the Internet you will need the following as well e Broadband Internet service set up through an Internet service provider e Broadband modem DSL or cable modem e Internet configuration information from your Internet service provider e Internet browser software installed on any computers that will be used to access the In
25. ave specifically designated as shared will be accessible to other users on the network You can restrict the access of some users and or require a password from others The following instructions are for setting up a shared level security This is the simplest type of security and is the Microsoft default 1 On the computer s desktop double click My Computer then double click the drive letter you want to share e g C You can share an entire drive or selected folders or files 2 Right click the icon for the file folder or drive you want to share PhonexBroadband NeverWire 14 37 7 Configuring Your Computer s 3 In the pop up menu that appears left click the Sharing choice The Properties dialog box for the item will appear with the Sharing tab on top 4 Click the Shared As choice Change the Share Name if you wish The Share Name is the name that will be seen on other computers on your network 5 Select the type of access that you want to allow for the item Click one of the three radio buttons under Access Type e Read Only users on other computers can open and view the item but they cannot modify or delete the original copy in your shared folder To restrict read only access only to users with a password enter a password into the Read Only Password field e Full users on other computers can view modify or delete the item or the files in the item if the item is a drive or folder To restri
26. ct full access only to users with a password enter a password into the Full Access Password field e Depends on Password depending on the password that users have they have either read only access or full access to the item or the files in the item Enter a password into the Read Only Password field and the Full Access Password field 6 After you have made the necessary designations click OK The icon will now be shown with an extended hand under it to indicate that the item is shared 7 Repeat steps 1 6 for any other drives folders or files you want to share over the network C Designating a Shared Printer in Windows 95 98 98SE You can share any printer that is attached via printer cables to any computer that is on the NeverWire 14 network either PhonexBroadband NeverWire 14 38 Windows 95 98 98SE directly connected to a NeverWire 14 unit or connected to a hub or switch that is connected to a NeverWire 14 unit Before you start The printer drivers must be installed on the computer If you have not already run the installation program for your printer drivers do so before following the instructions below Note These directions describe how to share a standard attached printer i e a personal printer attached with a printer cable to one of the computers on the powerline network To share a stand alone printer i e one that has a print server of its own See your printer manual or call the customer support cent
27. de Welcome to Home Networking Learning about Home Networking Taking Advantage of Powerline Technology Uses for the NeverWire 14 PS VATS oeer iian Sharing Printers and Other Devices Internet Access Sharing ceeeseeeseeeeees Putting It All Together eeeeeeeeeeeees Getting to Know the NeverWire 14 PETS UIST CS essiri O Package CONTEM eras aeseecpessansnernasscceattosseneseaes The Neverwire lAceaniasreeroini aces Connecting Your Hardware Selecting Locations for the NeverWire 14 Connecting a Single Computer Connecting a Broadband Modem Connecting to a Hub or Switch Security Encryption a6 28csecacosccatasececseneiseecacseten Moving the Units ccccsccestescssencancacezecsuecsosazeseatece PhonexBroadband NeverWire 14 Contents 7 Configuring Your Computer s 29 Before YOu Start ccccccccccsccsscescescescesceccescsccnccsccnsenceacs 30 Overview snsccasuniastccadacnadsisciverseiussdessanncdeniesaeeneiunedionaaineades 31 Determining Your Operating System ccccccceees 32 Windows 95 98 98SE ou cecceccsccecceccecceccecceccuscsscnscnceeees 33 Windows Millennium Edition Me NT 2000 and XP Pro XP Home ossessnssesseesesssesesssesesssesesesesesereo 42 Macin Oshi sosroavenmaneresteneioicaneonanatoodadausensudmsenanhstoanetadoouen 43 8 Troubleshooting 44 Troubleshooting Process StepS cccccccsssssse
28. duration of the transmission kbps Kilobits per second one thousand bits per second a data transfer rate LAN Local area network a data communications network which is geographically limited allowing easy interconnection of computers especially a network connecting computers word processors and other electrical office equipment to create an interoffice system Mbps Megabits per second one million bits per second a data transfer rate PhonexBroadband NeverWire 14 67 Appendices Modem Modulator demodulator a device that adapts a terminal or computer to a telephone line It converts the computer s digital pulses into audio frequencies analog for the telephone system and converts the frequencies back into pulses at the receiving side The modem also dials the line answers the call and controls transmission speed Although modems have come in speeds of 300 1200 2400 9600 14400 28800 33300 and 56000 bits per second only the latter higher speeds are typically used OEM Original equipment manufacturer a manufacturer that sells equipment to a reseller Also refers to the reseller itself OEM customers either add value to the product before reselling it private label it or bundle it with their own products PLC Technology Powerline carrier technology the narrowband or broadband transmission of information using the powerline or mains as the method of transmission without running new wires Resident
29. e U S Telephone 800 257 0601 toll free within the U S PhonexBroadband NeverWire 14 55 Frequently Asked Questions Top Five Questions How does powerline carrier technology work Because most data communication is electrical in nature data communication can also be sent via standard electrical wiring Powerline technology takes advantage of the unused bandwidth of the electrical wiring in the home The NeverWire 14 power cord plugs into the electrical outlet and draws power for the device At the same time it sends data signals down the power cord You can plug a second NeverWire device into any electrical outlet in the home and it will receive the signal Connect any Ethernet device for example an Internet cable or DSL modem or another computer to the NeverWire 14 Ethernet port and you have created a home network How fast will my data be transferred with the NeverWire 14 The NeverWire 14 transfers data at 14 Mbps the overhead associ ated with the protocol brings the effective throughput for file transfer to about 8 Mbps This rate will handle any download speed or application use you may need Do I need to have had experience with networks to set up the NeverWire 14 No experience with networks is required The installation is very simple and takes only a few minutes PhonexBroadband NeverWire 14 56 Q Frequently Asked Questions Is the connection secure The optional 56 bit encryption makes your Nev
30. ecurity See the directions under Security Encryption below Note Only two NeverWire 14 s on your powerline network can have multiple Ethernet devices attached to them Up to 14 other NeverWire 14 s can be connected to your powerline network 1 Turn off the power to the hub or switch S 4 2 Plug the power cord into the NeverWire 14 and then plug the power cord into a power outlet near the computer 1D 2 PhonexBroadband NeverWire 14 24 Connecting a Hub or Switch LIGHT STATUS Note The NeverWire 14 unit will not work 4 Turn on the power to the hub or switch The if plugged into a surge suppressor i 3 Set the crossover switch on the HUB PC m side of the NeverWire 14 to the HUB position Connect the Ethernet cable from the NeverWire 14 to the Ethernet port on the hub or switch ETH L A light and the BRIDGE light will eg activate praan If you have an additional hub or switch to connect to a second NeverWire 14 repeat steps l o Note Do not attempt to connect more than two nodes in bridge mode Note If you connect two nodes in bridge mode disable security see the directions under Security Encryption below The hardware connections for bridging a subnet into the powerline network are now complete PhonexBroadband NeverWire 14 25 6 Connecting Your Hardware Security Encryption Out of the box the NeverWire 14 is set to a default security e
31. er for your printer s manufac turer 1 Perform the following steps to designate a shared printer a Double click My Computer and then double click the Printers folder b Right click the icon of the printer you want to share and left click the Sharing choice If the Sharing tab is not on top click it c Select Shared As Enter a Share Name for the printer that will be seen by users on other computers You can also establish a password if you want to restrict access to the printer to those who have the password d Click OK The hand icon will now appear beneath this printer s icon to indicate that it is shared 2 Before this printer can be used from other computers you must install it on the other computers a Go to one of the other computers on your network Double click My Computer and then double click the Printers folder PhonexBroadband NeverWire 14 39 7 Configuring Your Computer s b Double click Add Printer and click Next c Select Network Printer and click Next d Click Browse This displays all of the computers on your network that have a shared printer installed Select the computer with the printer you want to make available You should see the printer Share Name that you defined above e Select the printer and click OK to place it in the queue dialog box f Indicate whether or not you will print from DOS programs yes or no g Indicate whether or not you want this to be the
32. erWire 14 and into the Ethernet device No Plug the Ethernet cable in securely to both the NeverWire 14 unit and the Ethernet device Yes Go to the next step below Is there power to the Ethernet device Is the power indicator light on light activated on the Ethernet device No Turn on the Ethernet device Check the power cord and outlet Yes Go to the next step below Check the speed of the Ethernet device Is it compatible with 10BaseT or 10 100BaseT Note The NeverWire 14 will not work with Ethernet devices that support only 100BaseT Ethernet No Replace the Ethernet device with one that supports 10BaseT or 10 100BaseT Yes Go to the next step below Connect the NeverWire 14 unit to another Ethernet device Is the ETH L A light on either steadily or flashing inter mittently No If the ETH L A light on the NeverWire 14 unit is still not activated after checking 7 8 9 10 and 11 then the unit might have a malfunctioning network PhonexBroadband NeverWire 14 48 8 Troubleshooting interface card NIC Call Technical Support at 800 257 0601 toll free in the U S available 24 hours a day 7 days a week Yes Go to the next step below Troubleshooting Powerline Wiring Next use the built in diagnostics of the NeverWire 14 units to check if the units are connecting to each other on the powerline network 12 Does a Nodes Count test indicate signals from other unit s on the
33. erWire 14 network secure and keeps your data private See the section on Security Encryption on p 28 How do I get help You can contact us by web email fax or phone See the informa tion on the Technical Support page on p 58 Benefits Applications Questions How many NeverWire 14 units can I use in one home or office We have successfully tested up to 16 units per powerline network Does the NeverWire 14 give me high speed access to the Internet No you need to arrange for a high speed Internet access account through an Internet service provider Once you have that access the NeverWire 14 allows you to connect multiple computers in your home or office It also allows you to connect one computer to a cable or DSL modem in another location in the house To enable your NeverWire 14 connection to share access to the Internet you must configure your PC see Chapter 7 I have a hub with several computers a modem and a printer on it How many Ethernet devices can I connect to a single NeverWire 14 The NeverWire 14 unit is capable of handling an unlimited number of devices Please call our Technical Support Center for the latest information available about this 800 257 0601 Can I use the NeverWire 14 to connect laptop computers into my network Yes Each laptop needs to have an Ethernet network interface card NIC PhonexBroadband NeverWire 14 57 Benefits Applications Questions Can I use the NeverWi
34. esseeeeeees 44 Problem List as ccoatceoasscoscactlsacosaaessnccan cectncimiaceaidacteumeciauss 51 bats blots ide a Lig DIS eeereenn ert err ener nr eene nene reese ret eer rr a 92 Daens GOR carana ai nE N AEE E 53 Technical Support esesesssssesessssseserorsssseroressssrreesssseseo OO 9 Frequently Asked Questions D6 Top Five Questions ssesessseeosessseserosssseereresserrecessssesee 56 Benefits Applications Questions sssssssso0000000e000 57 Networking Equipment Questions essssssssseseesssss 58 Installation Questions cccccssescccssssesccessessersesescecees 59 Ongoing Use Questions sonssiosiniinisaiikira 60 Appendices 62 SC BIC AUIOINS sosina r nra kasran a E msenciam ne 63 Ordering Information eeeeeesssesssssssssssssssssssssssesssssesee 64 GOS AI aE E EEE E 65 WIA EEEN EEES EETA 70 FCC Statement sesesessesesessesesessesesessesesessesesesesseseseso 72 BTU EEIE E AE E EA E A 73 PhonexBroadband NeverWire 14 Introduction Thank you for purchasing the NeverWire 14 home networking system The NeverWire 14 allows you to share files printers and high speed Internet access at any electrical power outlet in your home or office We are confident you will enjoy the many benefits of this innovative device A History of Leadership Phonex Broadband Corporation based in Midvale Utah is a privately held company recognized as the world s leading developer of powerline technology Our pro
35. fter setting the first unit in step 5 go to each other unit in your home and press the SECURE LED button for only ONE or TWO seconds The SECURE LED on the top of the unit will flash for about five seconds and then go solid You then have FIVE lt _ lt minutes to get to the next unit After setting security a encryption all secure LEDs will stay on solid no flashing At this point either wait five minutes for the security feature to activate or press the SECURE button on the first unit for five seconds again to finish the security setting cycle Note Unplugging the units will not deactivate the Security setting PhonexBroadband NeverWire 14 6 2 Quick Start Guide Step 7 HUB PC Switch Settings Refer to HUB PC switch on the side of the units Set the switch to PC on any NeverWire 14 units that will be installed for a computer or network printer Set to HUB all other NeverWire 14 units that will be installed to cable DSL modems hubs switches or other network access devices Shut off power to all the device that will be connected to the NeverWire 14 units You may leave the NeverWire 14 units plugged in Plug an Ethernet cable into each NeverWire 14 and connect the cable to the Ethernet port of the device it will be networking computers cable modems etc Step 10 Turn On All Devices Verify Operation Turn on all the devices Once all devices are up and running the ETH L A LED Ethernet on each i
36. honexBroadband NeverWire 14 26 Security Encryption 1 Press the SECURE button on the top of LIGHT STATUS one of the NeverWire 14 units for 5 seconds zz It does not matter which unit you start niha with This starts the security setting cycle ms The SECURE indicator light will begin to Ay aia flash rapidly 2 Go to each of the additional NeverWire 14 units and press the SECURE button for 1 2 seconds On each unit the SECURE indicator light will flash and after a few seconds will stop flashing and become steady Note After each additional unit s SECURE light activates you have 5 minutes to press the SECURE button on the next NeverWire 14 unit If you take longer than 5D minutes to get to the next NeverWire 14 the cycle will time out and the first unit will stop flashing If this happens you may go back to step 1 above and start the process again 3 Either wait 5 minutes for the security feature to activate or press the SECURE button on the first unit for 5 seconds again to finish the security setting cycle 4 Check the SECURE indicator light on each LIGHT STATUS NeverWire 14 unit If the security setting was successful the SECURE light on each unit will be on and steady Note If the SECURE light on any unit is not steady go back to step 1 above starting with one of the NeverWire 14 s whose SECURE lights are on and steady Then perform step 2 above on the NeverWire 14 s whose SECURE light is no
37. ial Gateway Something that serves as an entrance or a means of access to the home RF Radio frequency the range of electromagnetic frequencies above the audio range and below visible light All broadcast transmis sion from AM radio to satellites falls into this range Self Installable A system which can be installed by the end user not requiring additional wiring or outside installation expertise PhonexBroadband NeverWire 14 68 Appendices Set top Box STB An electronic device designed to connect the TV with either a cable or satellite connection to provide video and audio to the TV on top of which it normally sits and connected to other commu nication channels such as telephone line for billing information Telephony The use of a device for transmission of voice and data between widely separated points with or without connecting wires Twisted Pair A thin diameter wire 22 26 gauge commonly used for telephone and network cabling The wires are twisted around each other to minimize interference from other twisted pairs in the cable Alexander Graham Bell invented this and was awarded a patent for it in 1881 Twisted pairs have less bandwidth than coaxial cable or optical fiber USB Universal serial bus a device interface standard for communica tions between computers and other devices working at 12 megabits per second WAN Wide area network a communication network that uses devices such as telephone l
38. ines satellite dishes or radio waves to span a larger geographic area that can be covered by a local area network LAN Wireless Having no wires or no new wires PhonexBroadband NeverWire 14 69 Index 10 100 BaseT 17 51 66 Advanced Security Encryption 28 55 61 BRIDGE light 20 25 27 55 bridging 26 29 68 broadband access 10 13 14 17 24 32 36 62 68 cable modems 10 14 15 68 configuration diagram 15 connections 21 computers 22 hubs 26 modems 24 power 21 22 24 26 48 51 switches 26 contents of package 18 customer support 3 58 default security encryption 28 30 diagnostic tests 49 56 diagnostic utility 57 62 DIAGS button 20 30 49 52 56 dimmer switches 21 63 distance between units 12 63 DSL modems 10 14 15 69 email address 3 58 67 ETH L A light 20 23 25 27 50 55 Ethernet 11 13 50 70 Ethernet cable 18 23 25 27 51 Appendices Ethernet port 19 23 25 27 FAQ file 59 64 fax number 3 58 FCC Statement 75 file sharing 13 33 38 fluorescent lamps 21 63 frequently asked questions 59 64 gaming 61 Glossary 68 72 halogen lamps 21 63 home networking 9 70 Hub PC switch 19 23 25 27 50 hubs 11 15 32 62 indicator lights 20 55 installation 21 Internet sharing 14 32 36 42 IPX SPX protocol 48 laptop computers 15 60 light dimmers 21 63 lights 20 mounting unit on wall 76 moving units 30 64 network interface card 10 17 23 25 27 networking 9 11 35 61 NIC 10 17 23 25 27 node 10 nodes count test 52 56 Ph
39. mputer on the network Or print to stand alone Ethernet enabled printers PhonexBroadband NeverWire 14 4 Uses for the NeverWire 14 e Use other devices that are attached to another computer and not available on your computer For example if your computer does not have a CD ROM drive you can use a CD ROM drive on another computer on the network to install software read files or play games Internet Access Sharing e Place your computer anywhere in the house and still access your broadband modem via the powerline Cable modem comes into the basement den and you want to surf the Net from your second floor bedroom Powerline technology makes it easy e Share your broadband Internet access with all computers in the house The shared DSL ISDN or cable modem lets all users browse the Internet from any electrical outlet in your home e Access office resources and email from your home office PhonexBroadband NeverWire 14 Putting It All Together Putting It All Together This configuration diagram shows some of the many possibilities for using the NeverWire 14 in your home or office Cable or telephone jack with Internet service e Laptop with l network card Cable or DSL modem Ww Q ct Household Electrical System PCs with network cards a a or DSL modem network card PhonexBroadband NeverWire 14 14 Getting to Know the NeverWire 14 Prerequisites You will
40. n HUB T PC m 4 Connect the Ethernet cable from the NeverWire 14 to the Ethernet port on the computer The Ether net port is on the computer s network interface card NIC 5 Turn on the power to the computer The LIGHT STATUS ETH L A indicator light will activate 6 If you are connecting additional computers repeat steps 1 5 The hardware connections for networking your computers are now complete If you want to share a broadband modem a hub or a switch proceed to those sections below After finishing all of your hardware connections go to the section on Security Encryption on p 28 PhonexBroadband NeverWire 14 21 6 Connecting Your Hardware Telephone or cable jack with broadband Internet service DSL or cable modem Connecting a Broadband Modem Before you start To share Internet access within your home network you must have a broadband Internet access account set up with an Internet service provider and a broadband modem installed successfully Your broadband modem e g DSL modem or cable modem must have an Ethernet port in order to make the necessary connections 1 Turn off the power to the broadband modem 2 Plug the power cord into the NeverWire 14 and then plug the power cord into a power outlet near the computer Note The NeverWire 14 unit will not work if plugged into a surge suppressor LIGHT STATUS PhonexBroadband Never
41. ncryption level You may choose to activate the optional advanced security encryption We recommend that you do this to prevent others from accessing your data particularly when your powerline system is shared by multiple households such as in an apartment complex To enable advanced security see the direc tions under Advanced Security Encryption below You may instead if you choose disable security encryption completely To disable encryption see the directions under Disabling Security below Default Security Encryption The NeverWire 14 ships with a default security encryption that is compliant with the HomePlug 1 0 specification This default security uses a default key and restricts access to data on the powerline network to HomePlug compliant devices However this is not adequate protection for your network Note We recommend that you enable the advanced security encryption as described in the next section When the security encryption is at the default LIGHT STATUS HomePlug compliant level the SECURE indicator light on the top of the NeverWire 14 mu fi unit flashes off every 5 seconds a Hia rs fe Advanced Security Encryption To protect the privacy of your data traffic you must activate the optional Phonex advanced security encryption This 56 bit DES encryption decryption generates a random key that is signifi cantly harder to break We recommend that you enable this higher level of security P
42. ng a signal from the originating unit successfully Call Technical Support about this inconsistency and to resolve your problem 800 257 0601 No Any unit whose TEST light is not activated during that time is not connected to the powerline network successfully You probably have a problem either with distance between units or a wiring problem with the powerline Go the next step below Plug the NeverWire 14 unit that failed the Nodes Count test into the same power outlet as another unit that passed the Nodes Count test and repeat the Nodes Count test Does the unit whose TEST light did not activate before now have an active TEST light Yes Either your NeverWire 14 units were placed too far apart from each other or there is a wiring problem with where they are plugged in Try changing the outlets that the unit is plugged into i e to place the unit on another circuit If that doesn t work try plugging the unit into an outlet that is closer to the rest of the NeverWire 14 units No Call Technical Support at 800 257 0601 toll free in the U S available 24 hours a day 7 days a week PhonexBroadband NeverWire 14 50 8 Troubleshooting Problem List Here are some common problems and their solutions SYMPTOM No power PLC R A light is off No Ethernet connection ETH L A light is off Low data rates Can t set advanced security encryption SECURE light is steady blinking off every 5 sec onds or SECURE light i
43. nstalled NeverWire 14 should now be on indicating an Ethernet connection FJ has been established A flashing ETH L A LED indicates network traffic Enjoy your new Home Network There are some Ethernet devices that use the PC setting instead of the HUB setting if the ETH LA light does not come on try the other switch setting PhonexBroadband NeverWire 14 Welcome to Home Networking Your NeverWire 14 system allows you to tap into a new world of home networking This section explains some of the advantages of home networking and how powerline technology makes it even easier to bring into your home or small office Learning about Home Networking Networks A network is a system of interconnected computers and other devices A network can be specific to a local area within a room house or building a local area network or LAN or it can cover a wide area Spanning many buildings or even across cities and regions a wide area network or WAN Networks can connect to other networks forming ever larger interconnections among people and their digital devices The widest collection of networks created so far is the Internet which links up millions of computers worldwide in a vast web of infor mation exchange PhonexBroadband NeverWire 14 3 Welcome to Home Networking Bringing It Home Within the home or small office it is now possible to set up a local area network that is connected to the Internet via a high
44. onexBroadband NeverWire 14 70 Appendices notebook computers 15 60 ordering 67 package contents 18 Phonex Broadband Corporation 1 placement 21 62 63 PLC 11 71 PLC R A light 20 22 24 27 55 power cord 18 19 22 24 26 powerline technology 11 power outage 64 printer sharing 13 33 38 40 Quick Start Guide 2 5 8 safety 76 SECURE button 20 28 29 30 SECURE light 20 28 29 30 55 security enabling 28 30 security disabling 29 self test 49 56 setup 21 31 specifications 59 66 surge suppressors 17 21 62 63 switches 11 15 32 62 technical support 3 58 telephone number 3 58 67 TEST light 20 49 52 55 56 testing for active nodes 52 56 touch lamps 21 63 troubleshooting 47 USB 61 72 web site 2 3 58 67 PhonexBroadband NeverWire 14 71 Appendices FCC Statement This equipment has been tested and found to comply with the limitation for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful radio interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accor dance with the instructions may cause harmful interference to radio communications However there is no guarantee that inter ference will not occur in a particular installation If this equip ment does cause harmful interference to radio or television reception which can be determined by turning the eq
45. prietary technologies enable voice and data devices to communicate reliably using standard electrical wiring We have been designing manufac turing and marketing a broad base of telephone accessories communication equipment and Internet access products for over twelve years and over 9 million nodes of our products have been installed worldwide The strong history of Phonex Broadband s successes has resulted in a knack for being first to market with the most innovative solutions for the digital home of today The NeverWire 14 is proof of the company s leadership in the home networking arena PhonexBroadband NeverWire 14 l Introduction Where to Find Information Your NeverWire 14 product is backed by helpful information designed to get your home network up and running quickly and securely Quick Start Guide Use the quick installation instructions to guide you in the most common setup tasks There is a separate Quick Start Guide in the package box as well as on pp 6 8 User Guide This manual offers more detailed installation instructions along with suggestions about configuring your home network and helpful references including a Frequently Asked Questions FAQ file a Troubleshooting Guide and a Glossary Web Site See the Phonex Broadband Corporation web site for the latest product news or to find a convenient retail source for additional NeverWire 14 units http www phonex com PhonexBroadband
46. re 14 for interactive computer gaming Yes except for some older gaming systems that use an IPX SPX protocol which is not compatible with this device Do you recommend that I set the optional Advanced Security Encryption feature Yes The Advanced Security Encryption separates the traffic in a situation where powerlines are shared and ensures the privacy of your data This will not affect performance of your network except in the case of multiple hubs or switches being connected to the network see Connecting to a Hub or Switch in Chapter 6 Networking Equipment Questions How do I tell if my computer or other device already has an Ethernet network interface card NIC Look for a port place for a connector to plug in on the device that is marked Ethernet or ENET You can also check the spec ifications on your computer for networking capability If I already have a home network can I add NeverWire 14 units to get more nodes Yes you can extend your existing network through the electrical wiring I have a new Ethernet enabled device Can I add it to my NeverWire 14 home network Yes The NeverWire 14 can be used with any Ethernet enabled device Can I use the NeverWire 14 with USB connections No but Phonex Broadband Corporation may be releasing a USB product in the near future Call our Customer Service Center at 800 257 0601 for more information about ordering or purchasing this product PhonexB
47. rectly into an electrical power outlet It will not work if it is plugged into a surge suppressor PhonexBroadband NeverWire 14 59 Installation Questions Avoid plugging it into the same outlet as a halogen lamp light dimmer touch lamp fluorescent lamp or surge suppressor These items may cause interference and slow data transfer speeds Place it where it is protected from water How many NeverWire 14 s can I place into one home network Up to 16 nodes can be used effectively in a normal home installa tion How far away can I place two NeverWire 14 units We have successfully tested them at a distance of 150 feet apart Why is there a switch marked HUB PC So that the NeverWire 14 can be used for connecting either computers or devices like hubs and modems See Chapter 6 Connecting Your Hardware for more details Is one of the NeverWire 14 units a main unit and the others merely extensions No all of the NeverWire 14 units in a home network are equal as nodes Each unit can send and receive to each other unit in the network The only time it is important to designate one NeverWire 14 unit in a network as first among equals is during the process of setting up Advanced Security Encryption It doesn t matter which unit is set first Why can t I find my printer over the network There are many reasons why your network configuration may not be exactly right Try reviewing our suggestions on
48. rives files and or folders to share and how to share them and C designating any shared printer s A File and Printer Sharing Setup for Windows 95 98 98SE Install the networking components for sharing files and printers l Click the Start button on your taskbar Select Settings and then Control Panel Double click the Network icon in the Control Panel The Network dialog box will open Click the Configuration tab Click the Add button Double click Service in the list The Select Network Service dialog box opens Select File and printer sharing for Microsoft Networks from the list and click OK PhonexBroadband NeverWire 14 36 Windows 95 98 98SE 7 Click Cancel in the Select Network Component Type dialog box File and printer sharing for Microsoft Networks will now appear in the networked components list 8 Set up sharing a On the Configuration tab click the File and Print Sharing button The File and Print Sharing dialog box opens b Check the checkbox for both options I want to be able to give others access to my files and I want to be able to allow others to print to my printer s c Click OK 9 Click OK in the Network dialog box B Designating Shared Files and Folders for Windows 95 98 98SE Once you have installed the file and printer sharing components you can designate which files on your computer you want to share Only files or folders directories that you h
49. roadband NeverWire 14 58 Q Frequently Asked Questions What do I need for high speed Internet access You will need several things to have high speed Internet access These may include an Ethernet network interface card NIC for each computer that will be accessing the Internet a broadband modem DSL modem cable modem or ISDN modem and Internet access service set up through an Internet service provider Why is no hub or switch required The NeverWire 14 sets up a peer to peer networking Each unit is connected to every other unit on the network No central hub switch or server is necessary Where can I obtain warranty information and what do I do if my product needs repair The warranty is for one year from the date of purchase and it covers any manufactured defect or failure Please call us at 800 257 0601 toll free within the United States and we would be happy to help you Installation Questions How long will it take to install the NeverWire 14 Each NeverWire 14 can be installed in a few minutes Setting Advanced Security Encryption on all units in the network can take up to five minutes Do I need to install software No although a Diagnostic Utility is available online for installa tion if you wish See Diagnostics in Chapter 8 Do I need to run new wiring No the NeverWire 14 uses your existing electric wiring Does it matter where I place the NeverWire 14 You must plug the NeverWire 14 di
50. s Selecting Locations for the NeverWire 14 Consider these guidelines when selecting locations for the NeverWire 14 e Choose a location with an accessible power outlet nearby e The NeverWire 14 should not be placed near a sink or bathtub or any other source of water Z e Avoid plugging the NeverWire 14 into the same outlet as a halogen lamp light dimmer touch lamp fluorescent lamp or surge suppressor These items may cause interference and slow data transfer speeds Caution Refer to the Safety section in the Appendices for more information about safe operation of the NeverWire 14 PhonexBroadband NeverWire 14 19 6 Connecting Your Hardware PC with network card Connecting a Single Computer Before you start Your computer must have a network interface card NIC with an Ethernet port in order to make the necessary connections Connect each computer on your network by following these steps Changes in the status of the indicator lights on the top of the NeverWire 14 will help you to verify your success 1 Shut down the computer 2 Plug the power cord into the NeverWire 14 and then plug the power cord into a power outlet near the computer Note The NeverWire 14 unit will not work if plugged into a surge suppressor LIGHT STATUS PhonexBroadband NeverWire 14 20 Connecting a Single Computer 3 Set the crossover switch on the side of the NeverWire 14 to the PC positio
51. s off completely Devices attached to nodes are not visible on the network Unit fails the hardware self test see p 49 ACTION S Check for loose connections Make sure all cables are plugged in completely Check outlet for power by plugging in another electrical appliance and turning it on Move the unit to another power outlet Try another power cord Ensure units are not connected through a surge suppressor Check for loose Ethernet cables Check for power to the Ethernet device Check the setting on the crossover switch on the side of the unit If the unit is connected to a com puter or a printer the switch should be set to PC If the unit is connected to a hub or most broadband modems the Switch should be set to HUB Experiment with switching this switch to the other setting Ensure units are not connected through a surge suppressor Avoid plugging any unit into the same outlet as a halogen lamp touch lamp fluorescent lamp light dimmer or surge Suppressor Move unit to another outlet Ensure Ethernet card drivers and adapters are installed properly Move unit to another outlet Ensure unit is not connected through a surge suppressor Try setting advanced security encryption again make sure to press the SECURE button on each unit within 5 minutes of the previous one See the section on Advanced Security Encryption on p 28 Run the Nodes Count test see the answer to question 12 in the Troubleshooting Guide
52. s the Enter key or click OK when asked for the network password Configuring for Internet Service in Windows 95 98 98SE Note If you have set up your broadband Internet access l 2 service these steps are likely to be already complete If so go to the next section Configuring File and Printer Sharing Verify that your network interface card adapter is included in the list of installed components Computers connected to a broadband modem may have more than one network adapter listed There may also be a Dial Up Adapter in the list If your NIC adapter is not included refer to your NIC documentation and install the adapter Verify that Client for Microsoft Networks is included in the list of installed components If it is not included add it PhonexBroadband NeverWire 14 34 Windows 95 98 98SE a Click the Add button The Select Network Component Type dialog box opens b Double click Client in the list The Select Network Client dialog box opens c Select Microsoft in the list at the left Select Client for Microsoft Networks in the list at the right Click OK d Click Cancel in the Select Network Component Type dialog box 3 Select Client for Microsoft Networks in the list of installed components and click the Properties button Make sure that the checkbox for Log on to Windows NT domain is not checked and click OK 4 The installed network protocols are listed below
53. t least two units to function You cannot establish a network with only one NeverWire 14 unit Step 2 Box contents Check contents of box You should have one NeverWire 14 unit one Power Cord one Ethernet Cable one User Guide one Quick Start Guide and one Registration card per box If you do not have all of these materials please call at 1 800 257 0601 visit our web site at www phonex com or email us at customerservice phonex com Plug both power cords into the NeverWire 14 units PhonexBroadband NeverWire 14 Quick Start Guide Step 4 Verify Operation Within a few seconds of plugging units in LED lights at the top of the unit will begin to flash The PLC R A LED should now be on This indicates that the units are ready to connect to each other via your outlets The SECURE LED should now be on blinking off every five seconds This indicates that the units are using default security encryption Step 5 Setting Security optional Advanced security encryption prevents neighboring households from accessing your data traffic over the powerline system Setting security encryption is recommended If you do NOT want to set encryption go to step 7 If you would like to set security encryption press the SECURE button on the top of ONE unit for FIVE seconds The SECURE LED will blink rapidly This indicates that the first unit is waiting for other units to set their security encryption Go to step 6 A
54. t on and steady Disabling Security Under certain circumstances you may need to completely disable the security encryption For example under bridging mode the PhonexBroadband NeverWire 14 27 6 Connecting Your Hardware security encryption may interfere with some nodes being able to see the network see Connecting to a Hub or Switch earlier in this chapter Note Unplugging the units will not disable the security encryption To turn the security feature entirely off Press the DIAGS button on each unit in the LIGHT STATUS network for at least 12 seconds You must do this for each unit Any units that are forgotten will not connect to the powerline network The SECURE indicator light on the top of the NeverWire 14 unit will go off To revert to the default security encryption Press the SECURE button on each unit in the LIGHT STATUS network for at least 12 seconds You must do this for each unit Any units that are forgotten Lp o will not see the powerline network The a SECURE indicator light on the top of the act fie Ae NeverWire 14 unit will be on flashing off l every 5 seconds You may reactivate the advanced security encryption at any time by following the directions above under Advanced Security Encryption Or you may reactivate the default security encryp tion by following the directions for Default Security Encryption Moving the Units You may move the NeverWire
55. ternet PhonexBroadband NeverWire 14 30 Before You Start Depending on what you are setting up you may also need e Printer driver s for any printer s you will be setting up on the network e Windows setup files cab files either on the original Windows software CD ROM or on your hard drive if these have been copied onto your hard drive if using a Windows based computer Overview Each computer must be configured separately Configuring each computer is done in two basic steps 1 Determine your operating system See Determining Your Operating System below 2 Determine what networking applications you want to set up and go to the appropriate directions for the particular operating system e File sharing see Configuring File and Printer Sharing below e Printer sharing see Configuring File and Printer Sharing below Note These directions describe how to share a standard attached printer i e a personal printer attached with a printer cable to one of the computers on the powerline network To share a stand alone printer i e one that has a print server of its own see your printer manual or call the customer support center for your printer s manufacturer PhonexBroadband NeverWire 14 31 7 Configuring Your Computer s e Sharing Internet access See Configuring a Shared Internet Connection below for Windows 98SE ONLY e Interactive computer gaming consult your software
56. the adapter s You may need to scroll down to see everything that is listed If the TCP IP protocol is not listed add it a Click the Add button The Select Network Component Type dialog box opens b Double click Protocol in the list The Select Network Protocol dialog box opens c Select Microsoft in the list at the left Select TCP IP in the list at the right Click OK d Click Cancel in the Select Network Component Type dialog box Note It takes a few minutes to add a component after which the configuration window will be redisplayed with TCP IP in the list of installed components 5 In the list of installed components select TCP IP for your network adapter and click the Properties button Then PhonexBroadband NeverWire 14 35 7 Configuring Your Computer s follow your Internet service provider s instructions for configuring your TCP IP Click OK when you are done Click OK in the Network dialog box If the computer asks for the Windows CD click OK insert the CD into the CD ROM drive or browse to the location where you have copied the Windows setup files and click OK After the needed files have been installed you will be prompted to restart your computer Configuring File and Printer Sharing in Windows 95 98 98SE You will configure your computer for file and printer sharing in three steps A setting up the computer software required for sharing B designating which d
57. the web site at http www phonex com Also look at your computer s Help files on troubleshooting a home network Ongoing Use Questions How do I know that everything is functioning properly Use the status of the indicator lights on the top of the NeverWire 14 units to learn about the status of your network see the PhonexBroadband NeverWire 14 60 Q Frequently Asked Questions Indicator Lights table in Chapter 8 See also the Trouble shooting Guide in Chapter 8 which gives a flowchart for checking your network Can I move the NeverWire 14 once I have set it up in one location Yes If you re moving the device and the NeverWire 14 that it is using simply unplug them both You can move the pair to any outlet in your home or office that will still be part of your powerline network The unit will automatically detect the network again and no settings will be lost If unplugging the NeverWire 14 does not reset the security settings what does You will need to use either the DIAGS button or the SECURE button to reset the security The directions are given in Disabling Security in Chapter 6 I have a new computer or Ethernet device in another room that I want to add to my network What do I need Simply buy another NeverWire 14 and follow the installation instructions to connect that device You do not need to re install the items that are already on the network If you have enabled advanced security on
58. ub or switch that has created a local area network to the powerline network Broadband A communications network where a frequency band is divided into multiple separate channels for simultaneous transmission of signals as voice data or video the marriage of video audio gaming telephony Internet access data and device sharing Cable Modem A modem used to connect a computer to a cable TV service that provides internet access Cable modems can dramatically PhonexBroadband NeverWire 14 65 Appendices increase the bandwidth between the user s computer and the internet service provider Cable modems link to the computer via Ethernet which makes the service online all the time However Ethernet is a shared medium and the speed will vary depending on how many customers on that cable segment are using the Web at the same time Coaxial Cable A high capacity cable used in communications and video commonly called co ax It contains an insulated solid or stranded wire surrounded by solid or braided metallic shield wrapped in a plastic cover Fire safe Teflon coating is optional Although similar in appearance there are several types of coaxial cable each designed with different width and impedance for a partic ular purpose Co ax provides a higher bandwidth than twisted pair wire Computer Network A network of computers an intricately connected system of computers communicating with each other within a specified area
59. ugged in completely Check the outlet for power by plugging in another electrical appliance such as a lamp or radio and turning it on Move the unit to PhonexBroadband NeverWire 14 45 Troubleshooting Process Steps another power outlet Try another power cord If the PLC R A light still does not activate the unit may be malfunctioning Call Technical Support at 800 257 0601 toll free in the U S available 24 hours a day 7 days a week Yes Go to the next step below Is the NeverWire 14 plugged directly into the power outlet No Unplug the NeverWire 14 from any device such as a surge suppressor and re plug it directly into the power outlet Yes Go to the next step below Is the NeverWire 14 at least a few feet away from any source of interference such as a halogen lamp touch lamp fluorescent lamp dimmer switch or surge suppressor No Move the NeverWire 14 away from any source of inter ference Yes Go to the next step below Does the NeverWire 14 unit pass the Hardware Self test Each NeverWire 14 has a built in self testing mechanism Run the self test on each unit a Press and hold the DIAGS button on the top of the unit for 1 2 seconds b Count the number of times the TEST indicator light on the top of the unit flashes PhonexBroadband NeverWire 14 46 8 Troubleshooting Twice There is a malfunction in the NeverWire 14 hardware Call Technical Support at 800 257 0601 toll free in the U S
60. uipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna of the TV or radio e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected The user is not allowed to make changes or modifications to the unit Doing so may void the user s authority to operate the equipment PhonexBroadband NeverWire 14 72 Appendices Safety CAUTION THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE ENSURE THAT THE SOCKET OUTLET IS LOCATED INSTALLED NEAR THE EQUIPMENT AND IS ACCESSIBLE Do not use the device near water such as a bathtub or sink Do not spill liquid on the device Do not open the equipment Doing so can expose you to dangerous voltages which can cause an electric shock Do not disassemble the device Instead if service or repair is required take it to a qualified service facility Incorrect reassembly can cause electric shock when the equipment is subsequently used Unplug the unit from the outlet before cleaning Use a damp cloth for cleaning Do not use liquid or aerosol cleaners The NeverWire 14 may be installed on a wall if desired To install on a wall or other flat hard surface use two No 8 or No 10 size Pan Head Dome screws sold separately drilled into the wall 2 5 8 inches apart from
61. unt the number of times the TEST LIGHT STATUS indicator light flashes on the originating unit The TEST light flashes once for v each unit that responds For example if e Mia you have three NeverWire 14 units on uua your network the originating unit will flash two times If the TEST light flashes fewer times than you expected check the TEST light on each of the other units On each of the other units that successfully communicates with the originating unit the TEST indicator light will light steadily for three minutes LIGHT STATUS and then go off automatically Any unit whose TEST light is not activated during that time is not connected to the powerline network successfully Utility Software Utility software is available that is designed for advanced trou bleshooting and diagnostic purposes You can use this software to more accurately diagnose any problems you may be having on your network It can be downloaded free of charge at http www phonex com downloads nw14 html PhonexBroadband NeverWire 14 54 8 Troubleshooting Technical Support If you have questions about your NeverWire 14 please contact us in one of these ways On the Web Site http www phonex com By Email or Fax Contact us by email or fax at any time Email customerservice phonex com Fax 801 566 0880 By Telephone The Customer Service Center is available 24 hours a day 7 days a week The number is toll free from anywhere in th

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