SPH - i330 Tips/Troubleshooting Guide
Contents
1. SPH i330 Tips Troubleshooting Guide THAER tena 2 Tipssenepnana nadcectaweetaec tattle 5 Wake up Feature sciiicesissets odie ccnsiredainiiei eeinieeieeaettiaegs 5 Phone Application Buttons oo ceceseeseeeseeteeeeeeeeeeseees 6 Internal External Battery Charge occ ceseeeeeeneeeees 6 Screen Calibration sacii neie eens 7 HotSync to Save Current Settings 0 cece 8 Common Problems ccissscsssssnsssssiasecncsncanapnans 10 FOULS YING Yess ssenchessores aacdesetiets waescteecssts eahaveteeenee reese 10 Fatal EOTS seoce a 14 USB Problems sinian niia 15 Resetting the 1330 siririna cseledsettetiesss 16 Operating Systems sessssisssreeseiusrseasressesneoiineorisivtierensitusi 17 Palm Applications ninan pee erii 20 Using your i330 with the Sprint Business Connection Palm Client enno nis ari t e a A EA Ea 21 Batteryaiichs E ENEE E EE ETS 22 Tips Troubleshooting Instructions Tips Wake up Feature Do you have the problem of your phone turning on accidentally when you carry it in your pocket or case The Wake Up feature is the solution The Wake Up feature allows you to designate the buttons that wake the phone up after it has been idle with the screen turned off When the Wake Up feature is active you are required to press two buttons at once to wake the phone up This keeps you from accidentally turning the phone on and discharging the battery WN Re WO N Fe Tap O to launch the applications menu Tap 6 for Pref2. instead do a Network sync Please see Performing a HotSync Operation via a Network on page 156 of the Online User Manual for instructions on how to set up a network sync Question Can I do a LAN or Network sync with my SPH 1330 Common Problems 12 Answer Yes please see Performing a HotSync Operation via a Network on page 156 of the Online User Manual for instructions on how to set up a LAN or network sync Question I have connected the cable and installed the required software but I cannot perform a HotSync Answer Make sure that you have Local Serial selected in the HotSync control panel as the type of connection The cable connects to your computer as a USB cable but the data is still transferred as a local serial connection To check your connection 1 Right click on the HotSync manager icon in the tool bar 2 If not selected click on Local Serial 3 Try the HotSync operation again Question I have Local Serial selected and I am still unable to perform a HotSync operation Answer Ensure that you are NOT using any other software application that may be setup to use the same COM port Common faxing applications like Winfax Pro amp ProComm may be configured to use the same COM port If they are setup to use the same port exit the conflicting application and re start the HotSync operation If it still is not working correctly make sure that you have the proper COM port selected in t
3. the user must perform a HotSync with the HotSync manager set to recover settings This setting is not saved in the Palm file when a HotSync is performed but is saved in the native phone setting Tips 9 Common Problems This guide contains common solutions to problems that may arise when operating your i330 Please look over the following list of solutions before calling the customer support center HotSync Question When I perform a HotSync operation I receive a message that says New Hardware Found and a new profile is installed at a different COM port Answer If you perform a HotSync operation before the system is fully booted this may cause Windows to think there is a new device being installed Please wait until your system completely boots up and you see the HotSync icon displayed in the system try located in the bottom right corner of the screen before performing a HotSync operation Question Can I HotSync numerous devices to one user Answer You should not synchronize multiple devices unless they are the exact same hardware device This is especially true with PDA Cellular handset hybrids The best way would be to create a separate profile for each device that you HotSync That way if there is a problem it can be narrowed down quickly to the correct device or profile Question I cannot perform a HotSync operation with Palm Desktop version 4 0 installed Common Problems 10 Answer
4. handheld power button An Erase all data screen is displayed confirming the hard reset 3 Press the up scroll key on the front of the phone to perform the hard reset Common Problems 16 Operating Systems Question When my laptop is plugged into a docking station the i330 performs a HotSync When the laptop is removed the i330 will not perform a HotSync Answer Many laptop s and docking stations assign different COM ports when they are connected and unconnected based on the user profile To check the COM port setting go to Start Settings Control Panel System Hardware Device Manager Ports The current COM port setting will be indicated for the Samsung USB to Serial Device Check the Local Settings in HotSync and make sure that the COM port is set to the correct COM port To check the settings in HotSync right click on the Hotsync icon in the system tray select Setup and click on the Local tab Click to drop down the Setting bar and select the port indicated by the Device Manager setting listed above If you are using a newer version of Windows a service pack may need to be downloaded from Microsoft and installed to avoid any other problems with the USB port Question Can I set up new entries or modify the existing entry in the Palm OS Network Panel Answer NO Access to the Internet is via the Sprint PCS Vision network the setup configuration in the Sprint PCS Network Panel entry should not be modified in any way
5. Palm Desktop 4 0 was only released a short time before being upgraded to version 4 1 This software fixed numerous issues You can download the software from http www palm net To install the Palm Desktop 4 1 software 1 Close any HotSync or Palm Desktop Software currently running on the system 2 Download the software from http www palm net 3 After the software download is complete install the software on to your system Question Can I sync my existing backup from my old Palm OS device to my SPH I330 Answer NO Due to the integration of the cellular handset into the 1330 s Palm OS implementation some of the system files that are synced during a HotSync operation are unique to the 1330 Dropping a backup from ANY other Palm OS device may cause network serial connectivity and other features to stop working properly or may result in a permanent Fatal Error every time you power on the handset until you do a hard reset If you have an existing Palm device simply beam address book datebook and other data to the 1330 When doing an initial HotSync create a NEW user name for the 1330 You will then need to use the Palm Install tool or your other application s install programs to finish setting up your 1330 Question Can I use my existing email client on my SPH 1330 Answer Maybe Existing email clients like Eudora and MultiMail Pro have been tested and they work properly on the 1330 A problem MAY exist if you ar
6. USB ports available go to b b Un install yellow banged device unplug the USB Common Problems 21 cable from system remove handset from the cradle shutdown system plug USB cable back in replace handset after system fully boots Battery Question What is the battery life of my i330 Answer Your i330 has two batteries installed An internal battery and an external battery The internal battery keeps all your stored data from being lost when the external battery becomes fully discharged The data can be saved for a total of 15 hours If the external battery is not re charged or another full battery connected within the 15 hours the data will be permanently lost The external battery provides approximately 2 5 hours of continuous digital talk time 1 hour in analog or approximately 96 hours of continuous digital sendy time 14 hours in analog When the battery reaches 5 of its capacity the battery icon blinks and there is approximately two minutes of talk time left The phone also sounds an audible alert every 30 seconds and then powers down Common Problems 22
7. at the battery charge indicator icon located in the upper right corner of your phone s display screen If the Tips 6 battery charge is getting too low the battery icon 1 blinks and the phone sounds a warning tone There is also an internal backup battery that saves all the settings in the phone when the regular battery is discharged An internal backup battery needs to be charged initially for 24 hours To make sure the internal battery is charged do not disconnect the main battery from the phone for 24 hours When the external battery is fully discharged the internal battery will maintain data for 15 hours Once the Internal battery is fully discharged all data is lost and a HotSync operation must be performed to retrieve any lost data Screen Calibration The first time the handheld computer is turned on a setup screen is displayed with instructions These instructions include a calibration setup that aligns the internal circuitry with the touch sensitive screen Make sure you always use the stylus when touching the screen If you use another device or your fingernail the device is not be calibrated correctly and the touch area will not be accurate Tips 7 HotSync to Save Current Settings If you are constantly adding new data to your i330 make sure that you perform a HotSync periodically to save any recent changes If the unit looses data from a discharged battery or crashes it can be easily restored performi
8. cable from the computer Perform the driver installation procedure to install the drivers and then plug the cable back in to the computer Question I plugged in my USB cable while Windows was booting up and I cannot perform a HotSync Answer If the cable was plugged in while Windows was booting up there is a chance that the USB bus was being scanned before the cable was connected Later on when the bus was scanned again it noticed that the new device was present and added it to the list of devices This may cause unreliable results or behavior Unplug the cable and reboot the system Wait until the system is done booting and then plug in the cable The cable can be unplugged or plugged in at anytime when the system is active Common Problems 15 Resetting the i330 Question How do I perform a soft reset on my i330 Note When you perform a Soft Reset no stored data is lost Answer Use the stylus briefly to press the reset button on the i330 located on the bottom of the phone next to the power accessory interface connector Question How do I perform a hard reset Note All data is lost when a hard reset is performed The handset is reset to the factory settings Answer To perform a hard reset 1 Press and hold the Handheld Power button 9 J located on the side of the phone then use the st stylus tip or a paperclip to press the reset button 2 Remove the stylus or paperclip from the rest hole then release the
9. des are used by the phone application Common Problems Question Can I install multiple conduit applications like PocketMirror Intellisync etc Answer No More than one conduit can cause system lockups and other problems Select one preferred conduit application and install If you decide later that you would like a different conduit application remove the Palm Desktop application and dii all the subdirectories then reinstall along with the desired conduit application Using your i330 with the Sprint Business Connection Palm Client 1 If you boot your system up with the i330 cradle connected AND an active BizConn sync in progress you may be intermittently left in a state in which BOTH the com port settings in HotSync and the system Device Manager are correct but nothing happens when you press the HotSync button Resolution Remove the handset from the cradle reboot the system do not put handset in cradle during the boot process 2 Intermittently if you plug in the USB cable from the cradle into a booted system while the BizConn client is actively syncing the device may not be properly recognized and register as a yellow banged USB device in the Device Mgr Attempts to manually reinstall the driver fail Resolutions a Remove the handset from the cradle plug the USB cable into a different port and replace the handset It will pick up install the device at a different com port address or if you DO NOT have multiple
10. e having to Common Problems 11 dial into a corporate network for security reasons The configuration of Sprint PCS s 3G Vision network precludes dialing a discrete phone number for data access you must instead dial into the Vision network to access mail servers or any other internet resource Many corporate networks require you to dial into a secure access device for access to their mail servers If this is the case you may not be able to access your email Sprint PCS has personal and enterprise editions of their Business Connection software which provides a client that will allow you to access your MS Outlook and some other email clients directly from your 1330 Information and downloads of these clients are available on Sprint PCS s website at http www sprintpcs com If you don t have any of the aforementioned security issues with the network you re trying to access simply follow the directions that come with whatever email application you want to use Typically you will need the mail servers complete internet hostname or IP address whether access is setup for POP3 or IMAP protocol for remote access and your username password for the mail server to set up the application all of which your email administrator can provide for you Question How can I do a HotSync modem sync with my 1330 Answer Due to the design of the Sprint PCS Vision network you CANNOT do a modem sync However if your system is on the Internet you can
11. e reset hole located on the bottom of the phone Release the reset pin and then the contrast button Press the navigation key up to select Yes Place the device back in the cradle and press the HotSync button Common Problems 19 6 After a successful HotSync install your third party applications one at a time from the backup menu copied to the desktop using the Palm Installer Palm Applications Question Can I use my i330 to dial into my corporate RAS email VPN Fax Machine Answer No The design of the Sprint PCS Vision network only allows you to dial the data connection for PCS Vision at 777 Once connected you have access to the internet via TCP IP networking If supported by your software you can access VPN email servers etc by connecting to their hostname or ip address Since the i330 is 3G enabled it does not support third party dial up connections like previous versions of PDA phones Question Will my existing Palm Applications work with my i330 Answer Yes Most Palm applications work without any problems Question Can I work on my Palm and talk on the phone at the same time Answer Yes You can use the speaker phone or optional headset to talk on the phone while working on your i330 Question Can I use an application like Jot to expand the Graffiti text area into the palm display Answer No This will cause the Palm OS to have fatal system errors The same system calls and launch co
12. erences Tap the drop down arrow and select Buttons Tap the Wake up button Tap the drop down arrow to select the following options Power Buttons Only wakes up the phone by pressing Q Power and Volume Buttons Only wakes up the phone when you press or 6 and i at the same time All Except Scroll Buttons Wakes up when any button is pressed except gt and WG Tips 5 6 Tap Done to exit and save your selection Phone Application Buttons The four application buttons can also be programmed to launch special phone related applications when you are in the phone main menu These buttons will act normally if you are in the application main menu To modify the applications associated with the buttons a li 1 Press _ to view the phone main menu Y 2 Tap p and select Options and then Preferences 3 Tap the drop down arrow in the upper right corner and select Buttons 4 Tap the drop down arrow next to each icon and select the desired application to associate with each one 5 Tap when finished to save and exit Internal External Battery Charge Your PCS Phone comes with a rechargeable battery You should charge the battery as soon as possible so you can begin using your phone Keeping track of your battery s charge is important If your battery level becomes too low your phone automatically turns off and all information being worked on is lost For a quick check of the battery level glance
13. he HotSync control panel To verify the COM port setting 1 Click on the HotSync manager icon in the tool bar 2 Click Setup 3 Click on the Local tab Common Problems 13 Use the drop down arrow to select the proper COM port and press OK Fatal Errors Question I am receiving Fatal Errors when using the 1330 Answer When you receive a fatal error message it can sometimes be caused by information copied during a HotSync or other applications not operating correctly To fix this problem create a new user profile and perform a HotSync operation To create a new user profile l 2 oN WNW A W Perform a hard reset and place the i330 into the cradle Launch the Palm Desktop application on the desktop laptop computer Click on Tools and select Users Click the New button and enter a name for the user Click OK exit the User screen Press the HotSync button on the cradle Select the new user profile in the HotSync dialog box Add one application at a time from the old profile to determine if one is corrupted Common Problems 14 USB Problems Question Why is the computer asking for USB drivers when I plug in the USB to Serial interface cable Answer The cable cannot be plugged in the computer before the drivers are installed using the Installation CD that came with your phone DO NOT ATTEMPT to install the drivers using the Windows Hardware Manager Unplug the
14. ng a HotSync provided the data is current on the desktop laptop machine If the data is not current all changes made prior to the last HotSync will be lost When you perform a HotSync make sure the Custom System setting is Handheld overwrites Desktop To set the Customer settings 1 Click on the HotSync icon in the menu tray 2 Click on Custom 3 Highlight System and click the Change button 4 Select Handheld overwrites Desktop and click OK 5 Click Done to exit Tips 8 Settings Chart Soft Reset Hard Reset HotSync Speed Dial no change Cleared Recovered Voice Dial no change Cleared Not Supported Voice Memo no change no change Not Supported Application Buttons no change Set back to Recovered PDA default Application Buttons no change Set back to Recovered Phone default Contrast Brightness no change Set back to Not Supported default Bookmarks no change Cleared Recovered General Preferences no change Set back to Recovered default Network Panel no change no change Not Supported Phone Ringer Type no change no change Not Supported Setting Address Book no change Cleared Recovered Notes 1 To recover any changed settings the user must perform a HotSync after making custom changes Then perform a HotSync where HotSync manager is set to Handheld overwrites desktop 2 If Data is lost or hard reset is performed
15. or else you may no longer be able to access the network Please note that if you change your Vision password on the Sprint PCS website the password in the Network Panel is automatically updated wirelessly Unlike previous Palm OS devices any devices enabled on the PCS Vision network cannot dial out through the network so although it is physically possible to set up a Common Problems 17 different network connection on the device you will not be able to access it Question Can I use this with my Macintosh computer Answer The i330 is not supported for use with Macintosh computers Question Does this work with Windows 95 98 XP or 2000 Answer Yes Make sure that Palm version 4 1 is installed Prior versions of the Palm desktop will not operate correctly with the platforms Question I get an error message about not having the proper rights to perform this function when using Windows XP or 2000 Answer In Windows XP and 2000 you must have Standard User Rights If you are working on a network please see your IT department or consult the Microsoft documentation for more information Question I am having problems when trying to install a USB device or a USB device is not recognized Answer Depending on the Windows version being used you may or may not see a window display when you plug in the USB interface cord If the USB cradle was plugged in before the drivers were installed you must remove the incorrec
16. t driver To make sure that there are no problems you must look at the system devices to make sure that there are no devices that are conflicting with on another To check follow the steps listed below 1 Click on Start Settings Control Panel Common Problems 18 Double click on the System icon 3 Click on the Devices tab 4 Review the Universal Serial Bus controllers list and look for 6 any yellow exclamation point icons These icons indicate that Windows is having a problem with the device If you find a device that is not responding correctly click on the entry and press the Delete key Close the System dialog box and reboot if necessary Question My phone is constantly locking up or getting fatal errors What should I do Answer You need to make a copy of your backup folder and perform a hard reset on your phone To perform the operation 1 Double click on your MY COMPUTER icon Click on C Drive Program Files Palm folder Right click on the Backup folder and select Copy Paste the folder to the desktop Return to C Program Files Palm Backup Right click and select Select All Press the Delete key Confirm the delete by pressing Enter THIS STEP WILL ERASE ALL DATA ON THE PHONE make sure that the Backup folder was copied correctly in the steps above Perform a hard reset on the phone by pressing the phone contrast button and then pressing the end of the stylus in th
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