Frequently Asked Questions Troubleshooting
Contents
1. DisplayNole Frequently Asked Questions amp Troubleshooting What is DisplayNote DisplayNote is versatile multi platform collaboration and annotation software combining both the presentation aspects of interactive whiteboards and the diverse functionality of current tablet and handheld devices DisplayNote allows you to e Stream the screen of a Windows Mac OS X or Linux to be released based computer to iOS and Android devices for personal annotation and note taking e Annotate over any existing content on the host computer e Allow connected participants to take notes on their own devices on top of host content e Create collaboration groups of multiple devices for shared annotation e Control the host computer as a remote desktop from a connected device in presenter mode e Privately message participants from host or presenter device e Presenter can view anyone s screen e Pose various question types to participants and view responses What devices do DisplayNote work on DisplayNote is comprised of two components the DisplayNote desktop software running on a computer and the DisplayNote app running on tablet phone devices The DisplayNote desktop software currently is available on Windows XP and newer and Mac OS X 10 7 and newer and a Linux version will be available next year Currently iPad Gen 1 and newer is fully supported and Android development is continuing to bring DisplayNote compatibility to as wide a2. range of devices as possible Are there any network requirements Yes To host a DisplayNote Session both the desktop computer and any connected devices must be on the same network The desktop computer can be connected to the wireless network but depending on the speed of the network a wired connection to the host may be preferable However for connecting participants a wireless network will be required DisplayNote streams by sending UDP packets so the network hardware must be able to handle the increased traffic to multiple devices Problems may be encountered pixelation disconnections etc if there are large amounts of TCP traffic on the network as these take priority and will affect the quality of the stream to devices DisplayNote currently unicasts to the network as this will be compatible with a larger range of hardware Be sure to check with your network administrator to see if your current hardware will support these streaming methods Do I need an Internet connection Yes but only during the initial online activation of the DisplayNote desktop software No further internet connection will be required for the software to function connect to the Internet through a proxy server will this cause problems No the only time this may affect DisplayNote is during activation of the desktop software An alternative web browser based activation method that should overcome this issue How do start a Session Firstly ensure both deskt
3. and choose the blank lesson icon to create content or the open saved content icon to access previously saved presentations Can get my work off my device for backup purposes Currently you can email individual slides of lessons from your devices this functionality will be expanded in further releases to allow full lesson emailing and more advanced file management Where do I find the Session ID On the toolbar press the collaborate icon The Session ID will be displayed in the top left hand corner In what format are lessons saved Lessons are currently saved as DN files further file types and saving functionality will be seen in upcoming versions Can I change the background Yes on the toolbar press the background icon When advancing slides get a message to say the The slide appears to be blank Why is this This is to prevent users adding unnecessary slides when creating a presentation and not connected to a DisplayNote desktop It means you have reached the end of your created slides and you have just created a new blank slide Display ote Technologies Troubleshooting Should you experience difficulty getting DisplayNote up and running try the actions listed below to overcome any issues encountered Prior to trying these fixes it is recommended you start with a fresh launch of DisplayNote on both your host computer and your participant devices Close any running DisplayNote software or apps and make sure that any ba
4. ckground processes of DisplayNote are ended also To check for background processes on iOS leave DisplayNote then double tap the home button This will show any apps that are still open in the background Note if you are in DisplayNote its icon will not appear Tap and hold any of the icons in this row followed by the red minus icon that appears on the DisplayNote icon to close it completely For Android devices typically the button immediately to the right of the home button will show any background processes although this may vary depending on device and version of Android Swiping DisplayNote from the list will close the process Issue Encountered My Computer is not listed in the available hosts 1 Is the host software installed and running on your machine No gt Get the host software from the website at http www displaynote com Install this on the computer you want to stream from in order to host participants connections Yes gt Continue to 2 2 Are both the computer and the devices you are trying to connect on the same wireless network No gt Correcting this should solve the issue Auto discovery relies on the computer and devices being connected to the same network to function correctly Even if there is no Internet connection on the network the devices should be able to see the host without issue Yes gt Continue to 3 3 Is there a firewall currently installed on the computer you are attempting to hos
5. ernote FaceTime Version 0 96 B Flutter Font Book 7 DisplayNote will now be in the exceptions for the Firewall and as such should not be blocked Click the padlock once more to lock your settings from unauthorised editing DisplayNote Technologies
6. isplayNote 1 Does your device have a non standard Android keyboard installed DisplayNote aims to support as wide a range of Android devices as possible however due to the variation of devices available it is possible there could be compatibility issues with some keyboards If you come across this problem try changing to any additional keyboard types that you have on your device The options for this will be found within Settings gt Language and Input An example of this is the Samsung Galaxy 10 1 tablet we found that the default keyboard type only entered numbers successfully After changing to the Swype keyboard the text entry started functioning correctly If you find that your device s keyboard also has problems visit the DisplayNote website and let us know and we will endeavour to improve support within each update Display ote Technologies Issue Encountered My Mac Firewall is on and is preventing DisplayNote from working Follow these steps to allow DisplayNote through the Firewall 1 Open Security amp Privacy from System Preferences Finder File Edit View Go e00 System Preferences About This Mac Laie Showan Software Update Personal App Store av r 7 ee a Dock gt Hardware Recent Items i Oa La A e CDs amp DVDs Displays Trackpad Force Quit Finder Oey Internet amp Wireless Sleep nestart 5 Q N ros k Bluetooth Shari Shu t Down 7 iClou ates Deira etwo
7. op computer and mobile device are on the same network Open up DisplayNote on your desktop computer and click the Session button leftmost button on main menu taking note of the Session ID On your device open the app select the same icon enter your Username and Session ID and press Join I am trying to connect to a session why am getting a warning symbol This is probably because you are trying to join as a participant but there is no active session running on the desktop Open DisplayNote on the computer start a Session and try connecting again Display ote Technologies Can I keep the same Session ID for every session To ensure security a unique Session ID is generated each and every time On the session screen the participant avatars sometimes fade turn orange or red why is this When a participant leaves the DisplayNote app either by opening another app or returning to the device home screen the participant s avatar will show this change in status by turning orange A further 30 seconds without reconnecting will turn the avatar red to indicate a participant hasn t returned to the session Lastly a faded avatar is someone who has disconnected from the session altogether When I draw on screen my host stream freezes and can no longer see the presenter s slide What s going on This should happen When you add any shapes or annotation it takes a screen capture of the Presenter s computer at that moment Thi
8. ork Utility on Mac The wireless strength should be Good or better and the wireless speed should be approximately 54 Mbps or higher but normally there will be a correlation between the two 2 Is there software running on your computer using a lot of network bandwidth Yes gt A lot of downloading or uploading on the host computer could potentially cause issues on DisplayNote This could include Operating System or software updates multimedia downloads or other remote desktop applications If you notice you have one or more of these running try pausing them if it improves the performance then you will know this is the cause No gt Continue to 3 3 Is there software running on your computer using a lot of system resources DisplayNote is designed to use minimal system resources when open but on computers with a limited specification you could notice poor performance Installing software playing high definition video or running a virus scan are all activities that could slow the system To check if this is an issue on your machine open Task Manager on a Windows machine or Activity Monitor on a Mac and see if there are processes running with higher percentage CPU usages than DisplayNote and stop any that are unnecessary If you find your issues are not resolved use the contact section of the DisplayNote website for further assistance Issue Encountered My Android device s keyboard does not function correctly in D
9. r uetoo aring Log Out Adam Feely 380 gid Rw ago v Users amp Parental Profiles Date amp Time Dictation Groups Controls amp Speech T Startup Disk Other Le Flash Player Control Center 2 Choose the Firewall Tab oo Security amp Privacy 4 gt Show All FUGE FileVault Firewall Privacy A login password has been set for this user Change Password vi Require password 15 minutes after sleep or screen saver begins Show a message when the screen is locked Set Lock Message Disable automatic login Allow applications downloaded from Mac App Store Mac App Store and identified developers Anywhere G Click the lock to make changes Advanced DisplayNote Technologies Spotlight Notifications A Print amp Scan Sound Time Machine Accessibility 3 Click the Padlock and enter your Username and Password to unlock settings editing Secu rity amp Privacy System Preferences is trying to unlock Security amp Privacy preferences Type your password to allow this Name Password g _Buthenticating Advanced 2 4 Click Firewall Options Security amp Privacy General FileVault PEREL Privacy Firewall On Turn Off Firewall The firewall is turned on and set up to prevent unauthorized applications programs and services from accepting incoming connections rh Click
10. s becomes the background of the slide with any created objects appearing on top Pressing the orange live screen button in the top right of your screen will return you to the live stream coming from the host computer What is the presenter pin The presenter pin is your personal passcode to guard against unauthorised users attempting to remote control your desktop Can I use my tablet instead of a computer and allow other devices to connect to it instead Peer to Peer No at present DisplayNote requires a computer based host but we hope to include this functionality in a future release Is the iOS version IP subnet independent or will all devices need to be on the same subnet No all devices do not have to be on the same subnet The improved Session ID added to version 1 4 means that the host should be found regardless of the subnet Should the connection fail we provide a fall back method that allows the host to be selected or local IP address in the form xxx xxx xxx xxx to be entered If my device runs out battery will I lose all my slides No all your work is auto saved and can be loaded through the Open Saved Content icon How do I disconnect my device from a connected session Tap the session icon on the menu and then the disconnect button or if presenter tap the session icon followed by Leave Session on the from the presenter tools Can I create or edit existing content when not connected to a host Yes Open DisplayNote
11. t DisplayNote on Yes gt Try disabling the firewall software installed on the computer that could be blocking connection attempts to DisplayNote The majority of Internet software packages will include a firewall so software like Norton Symantec McAfee Kaspersky ZoneAlarm or others installed on your computer may block DisplayNote Most Internet security applications will have a means of temporarily disabling within the settings or taskbar menu If you are unsure try searching for disabling my firewall on your favourite search engine for advice If you are attempting to use DisplayNote through a company network it is likely that a more strict security policy will be in place DisplayNote requires the following firewall ports open to function UDP 20101 UDP 20100 TCP 8554 and TCP 49042 TCP 9000 also required for beta version app which may be blocked initially If you feel this could be the issue contact your company s network administrator If you find your issues are not resolved use the contact section of the DisplayNote website for further assistance Display ote Technologies Issue Encountered My stream from the desktop is slow jumpy low quality 1 Are both your network strength and speed sufficient Problems can arise where the network signal is poor or the router is not sufficiently powerful To check the connection strength and speed by selecting status of the connected network in the Windows taskbar or using Netw
12. the lock to prevent further changes Advanced DisplayNote Technologies 5 Click the to add an application to the exceptions 000 Security amp Privacy Lad Show All Q D _ Block all incoming connections Blocks all incoming connections except those required for basic Internet services such as DHCP Bonjour and IPSec File Sharing AFP SMB amp Allow incoming connections lt Dropbox Allow incoming connections Wa Tunes Allow incoming connections 4 KodakAiOBonjourAgent amp Allow incoming connections db db db ab Allow incoming connections 4 Automatically allow signed software to receive incoming connections Allows software signed by a valid certificate authority to provide services accessed from the network Enable stealth mode Don t respond to or acknowledge attempts to access this computer from the network by test applications using ICMP such as Ping Cancel OK a nd 6 Navigate to DisplayNote and click Add Q00 Security amp Privacy Lalka LShow Ail ASS el a gt Bole Mell m B Applications FAVORITES e lt amp Chess gt amp Cloud Sean Bl Cobook gt Contacts gt Dashboard gt Dictionary D Diptic a djay Name DisplayNote te Dropbox Kind Application oo Dunno Size 45 3 MB Created 21 09 2012 Modified 21 09 2012 Lastopened 10 10 2012 J Applicati TA pplications DVD Player Ev
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