Operating Instructions Operator Set OS13
Contents
1. Answer call Emergency call 1o EE You can answer incoming calls even when your operator set is locked If an emergency call key is set up you can also call a stored call number The emergency call number is set up by your revisor or supervisor Your operator set is locked and you are called Lift the handset You are connected with the caller Your operator set is locked An emergency call key is set up Press the Emergency key Press the Ok menu key The stored emergency call number is dialled automatically Page 24 Taking a break If you want to take a break you can disconnect your operator set from the call distribution temporarily Position calls still reach you Taking a break Press the Pause key Your operator set logs out from the call distribution Calls from the call dis tribution no longer reach you C The symbol indicates that your operator set is not participating in the call distribution Press the Connect key to end the break Page 25 Telephoning normally With the operator set you can telephone normally like with any other telephone When you want to call extensions in the public telephone network you can decide whether you want to telephone on any or on a specific trunk Your operator set distinguishes between dialling within your telephone system Internal and dialling externally into the public telephone network Trunk Calling someone2. Key selection Se Abt Christian gt Ammann Edgar Auer Tina Bauer Peter Belinski Ute Bunsen Karl Bitt Byziow Sabine Dorne Dieter T aa vv Y E Ass Rem amp www New Del Edit Create a destination dialling key New Key selection JE ae ae Abt Christian TG Ammann Edgar Auer Tina Destination dialling input Text lt 2 5 2 th Bit RNG a ZF lt gt ABC amp o A B C D E F G H Press the key Dest You can now create change or delete destination dialling keys The destinations are shown in alphabetical order Press the New key to create a new destination dialling key Page 64 Assigning a destination dialling key e g Bosse Carsten Enter a name Move the cursor to the next line Enter the call number with the numeric keys With the ABC key switch between the character lines A to H I to P Q to X and Y Z 7 With the Shift key switch between capital and small letters With the Delete character key delete the last character Move the cursor to the left and right with the arrow keys Acknowledge your inputs with the Ok key Press the Close key to close the input window After you have entered a new destination dialling you can assign this destination to a free key of the operator set or an additional module DSS Page 65 Changing a destination dialling key BE ies E BE Mark the de
3. Disc Iden In the example opposite the busy display holds the entries for the extensions with the call numbers 2100 to 2149 Page 56 Scrolling to the next page of the busy display Switching states of the extensions 01 10 The extensions with the call numbers 2101 2102 2108 2126 and 2129 telephone internally the extensions with the call numbers 2110 and 2144 externally The busy display can hold a maximum ten pages You can only scroll forwards Press the Busy display key BD The next page of the busy display appears You can read off the following states of an extension No call number appears The extension is free The call number is displayed The extension is talking to an internal partner The call number is displayed inversely The extension is talking to an external partner Page 57 Closing the busy display the pages up to the last page with the Busy dis play BD key After the last page the busy dis play closes or Press the Close key The window of the busy dis play is closed T If you end a call with the End key the busy dis You can close the busy display by scrolling through play closes or The display time for the busy display can be set by your revisor Finding a free extension with the busy display Flying connection Your operator set can be set up so that the busy display appears automatically when the di
4. Page 20 Unlocking the operator set BOSCH 0813 vxx xx xxx c 1996 You must unlock your operator set before you can use it For this you will need your identification number ID and your six digit password You can get these numbers from your supervisor Your operator set is locked You can answer an incoming call by lifting the handset Press the Unlock key The Login menu appears Page 21 mee GA EA GA eee U Glaser 123 06 Mar 11 55 th Conn List Disc Rng Chg Enter your identification number You can find out your identification number from your supervisor Press the Down menu key Enter your six digit password Press the Ok menu key The identification num ber and your password are checked Your user interface appears In order to be able to fully exploit all the functions of your operator set you must log in the operator set to the call distribution Your operator set can also be set to log in automatically Page 22 Locking the operator set Locking Lock your operator set to prevent unauthorized persons from using it Press the Logout key Your operator set is now switched off Another user can log in with his identification num ber and password Page 23 Telephoning with the operator set locked BOSCH 0813 vxx xx xxx c 1996 an l
5. key The microphone can only be muted in the conversation state Monitoring Persons in the room can listen to a conversation You can switch monitoring on or off with the Speaker key Page 10 Handsfree You can hold a conversation without using the handset Other persons in the room may participate in the conversation You can switch handsfree on and off with the Handsfree key Anonymous You have pressed the Anonymous key Your internal call number is suppressed DTMF transmitter You need the DTMF transmitter for special functions e g answering voice mail You can switch the DTMF transmitter on and off with the DTMF key Tape connection A tape recorder connected to the operator set is switched on You can switch the tape recorder on and off with the Tape key Your operator set can be set so that it switches on a tape recorder automatically at the beginning of a conversation and off at the end Speech equipment A speech equipment is switched on The speech equipment is connected with the AEl interface of the operator set You can switch the speech equipment on or off with the TM key Page 11 Automatic answering A call is answered automatically after a set time A connection is then established without having to press the Answer key Your system administrator can set the time and program your operator s
6. peun T You attempt to switch a call The display shows that do not disturb is switched on during the assignment Decide whether you want to override the do not disturb Press the Override key This overrides the do not disturb You can only switch the call if the exten sion answers Press the End key This ends assignment The party is connected with the caller as soon as he answers Page 35 Conversation between several parties three party conference With a three party conference you can establish a connection between your operator set and any two other connections All parties can then converse This saves making several calls Initiating a three party conference U Glaser 123 06 Mar 11 55 Trunk call ISDN TRUNK 1 waiting 07111358612 Q am internal Exn 43 St Conversation pm al NY Conn List Rng Free DTMF Tape Disc Iden Mute Conf You have set up a broker connection and spoken to every party See page 33 to find out how to set up a broker connection Press the Conference key The conference is set up You and the two extensions are connected to each other Page 36 Ending and brokering three party conference Press the Transfer key You are connected to the e o first party again The other party waits Ending three party conference and connecting N Press the End key The two parties are connected wi
7. E Extended last number re dial H An unsuccessfully dialled call number is parked in a memory in the operator set It can be re dialled later even when you have called other numbers in the meantime Handsfree You can hold a telephone conversation without lifting the handset Other persons in the room can then participate in the conversation Handset and speech equipment Combination of headphones and microphone as a useful aid for all frequent telephone users to keep their hands free for making notes Hook switch On off switch on the cradle of the operator set telephone hook l N ISDN Night circuit Integrated Services Digital Calls arriving out of office hours Network A network which are transferred to a certain integrates all services and extension which is still manned features or to an answerphone M Monitoring All the persons in the room can listen in to a telephone conversation but not speak Muting the microphone Mute The coversation partner on the telephone cannot listen to confidential conversations with other people in the room Page 93 S Semi restricted An extension of your telephone system dials a trunk line with a code The extension is semi restricted however the call is diverted to the operator set You answer the call and assign a trunk line to the extension Station call number The station call number is the physical address of your operator set An e
8. Internal oo fl GA 06 Mar 11 55 Exn 33 Bil internal free LUDWIG H Q i t t U Glaser 123 pm al NY Mute Free DTMF Tape Iden Chg Conn List Rng Disc Press the Internal key This initiates dialling of an internal call number Dial the desired call number This appears in the display In the display you will see whether the extension is free You can then telephone as usual If the extension is telephoning Busy appears in the display Page 26 Telephoning on any trunk line External i oo DE GA GA GA GA KA U Glaser 123 06 Mar 11 55 1 Trunk outgoing 135860 free O i i St pm hh NY Conn List Rng Mute Free DTMF Tape Disc Iden Chg Press the Trunk key This seizes any free trunk line You hear the dial tone Dial the number you want This appears in the display You will here a ringback or busy signal You can hold your trunk call when the extension answers Page 27 Finding and seizing a free trunk line trunk group Your telephone system may combine several trunk lines and tie lines in a trunk group You can seize a line of a free trunk group The trunk groups must be set up in your telephone system Telephoning on a certain trunk line External U Glaser 123 06 Mar 11 55 Os al Ry NY BI B3 B4 B6 E Da B8 PENN oo BE G
9. call Hold the conversation as normal The call is dis connected when you place the handset on hook You can also press the End key to end a con versation Press the Answer key to answer a call Your operator set can be set up so that it connects a call automatically after a certain call time A speech equipment connected at the AEl inter face can be switched on or off with the TM key Page 30 Handsfree Letting others listen monitoring The Speech equipment symbol appears in the display Hold the conversation as normal with the speech equipment Press the End key to end a conversation The Handsfree key must be set up Tell your con versation partner that other people are listening Press the Handsfree key This switches hands free on or off The symbol indicates that handsfree is switched on Tell your conversation partner that other people are listening Press the Speaker key This switches monitoring on or off The symbol indicates that monitoring is switched on Page 31 Answering specific calls Incoming calls are displayed differently The name of the call type appears in the display If several calls are waiting at the same time the extended preview helps you decide which call to answer first Your revisor determines which call type you can answer with which answer key The answer keys Station Tran Ans
10. 4 Page 5 The features of your operator set Apart from being able to telephone normally with your operator set the OS13 opera tor set offers you some very special features The following list shows you what possibilities your operator set offers and on what page in this manual you can find further information about them Clear representation of a lot of information in the display see page 8 Keys on your operator set and their functions see page 13 Creating a personal configuration see page 19 Unlocking with an identification number and password see page 21 Telephoning with a locked operator set see page 23 Finding and seizing a free trunk line trunk group display see page 28 Handsfree monitoring see page 31 Answering specific calls see page 32 Switching a caller see page 33 Overriding do not disturb see page 35 Talking to several extensions see page 36 An external conversation for several extensions chain call see page 40 Page 6 Holding conversations see page 42 Connection to other operator sets see page 52 Displaying the last calls see page 54 Displaying busy extensions see page 56 Displaying call charges see page 59 Short dialling through the central trunk code dialling see page 61 Short dialling destination dialling see page 62 Creating destination dialling keys in the Setup menu see page 63 Using the electronic telephone book see page 69 Displaying additional information about the co
11. 4 28 50 94 Trunk group number 73 Trunk line 49 94 U Unlock 21 User interface 8 User line 9 User name 9 V Volume Handset 81 Loudspeaker 81 Ringer 81 Page 97 Page 98 Page 99 An ecological hint BOSCH Do not glue stickers to your telephone Telephone castings with stickers cannot be recycled later on and f will thus unnecessarily contribute to polluting the environment Freephone Info Service Thanks for your environment conscious behavior Telephone 01 30 26 61 Telefax 01 30 86 00 14 These operating instructions have been printed with cadmium free D 60277 Frankfurt am Main colors on environment friendly paper bleached without chlorine and can therefore be fully recycled 28 0001 1849 08 96 Modifications reserved
12. 69 Entering the search term Selecting an extension e g S BE L Enter a search term with the letter keys No distinc tion is made between capital and small letters You can enter a maximum 12 characters With the ABC key switch between the character lines A to H I to P Q to X and Y Z 7 Delete the last character with the Delete charac ter key Select the desired entry with the arrow keys A cursor hand points to the selected entry Press the Select key or lift the receiver The displayed call number is selected automati cally Page 70 Switching between name and call number Scrolling in the telephone book Calling the central telephone book Exiting the telephone book 123 cet a You can display the call number of the marked extension Press the 123 key The call number of the entry is displayed Press the 123 key to display the name again Scroll with the arrow keys if there are more than six entries for your search term in the telephone book A central telephone book must be set up in your telephone system Press the CTB key You search in the central telephone book Press the Close key You end the telephone book function The search term is saved These entries are displayed again when you call the telephone book Page 71 Additional information about connections You can show different information on ind
13. A GA GA KA KA Press the Trunk group key The display shows you the status of different trunk line groups The name of the trunk group is given by the trunk group Press the desired trunk group key to seize a free line in the trunk group Dial the call number You hear the ringback or busy signal Hold your trunk call when the extension answers Page 28 Trunk group display Closing the trunk group display The trunk group display tells you about the status of the trunk group You can see whether a trunk group is free busy barred or off The trunk group is free You can seize a line of the trunk group The trunk group is busy You cannot use the trunk group The trunk group is barred You cannot use the trunk group The trunk group is off You cannot use the trunk group Press the Close key The window of the trunk group display is closed Note The window closes automatically after ten seconds Page 29 Holding a conversation You can hold a conversation with the handset or a speech equipment You can also telephone without either of these devices handsfree Your operator set has a built in microphone and a loudspeaker In this way other persons in the same room can take part in the conversation You can also let other persons in the room just listen monitoring You use the handset lo be You are using a speech equipment i Press the Answer key or lift the handset to answer a
14. After the call the entry is automatically deleted from the call list The call list is displayed Select the desired entry with the arrow keys A pointer shows the selected call Press the key for Delete entry The marked entry is deleted You can delete all entries from the call list Press the key Delete all entries All entries of the call list are deleted Press the Close key The call list window is closed Note The window closes automatically after pressing the Dial key or if more than 10 seconds pass between your entries Page 55 Displaying free extensions Busy display Your operator set has a comfortable busy display At a glance you can see which extensions are busy You can thus inform a caller immediately whether the desired extension is busy or free Calling the busy display Press the Busy display key BD The busy display appears U Glaser 123 06 Mar 11 55 The busy display can hold a maximum of ten eae EET l am pages One page contains 50 consecutive Q St extension call numbers Only the busy extensions i 08 appear on each page The positions of the call ai 10 oroz numbers are fixed The first at the top left the last 26 29 at the bottom right 210 l 44 The number at the left indicates the first complete I I I I I I g igi f ll Caml us Re Moie Ree DME Tas E call number Always the last two digits of a ca number appear in the display
15. Holding a connection U Glaser 123 06 Mar 11 55 You cannot place a connection immediately aes s e am because for example the desired extension is St busy pm al NY Conn List Rng Mute Free DTMF Tape Disc Iden Hold Press the Hold key The connection is main tained As soon as the desired extension is free answer the hold call and switch it Page 42 Answering a held call Press the Answer key to answer the hold call You are reconnected to the caller Transfer the caller as usual with the Transfer key Note If the Hold answer key HLDa is set up you can answer the hold call specifically Page 43 Keeping a caller waiting specifically If you are unable to place several calls immediately you can keep up to three callers waiting specifically The difference to the hold call see previous page is that you can call the three callers specifically irrespective of the order in which the calls arrived The functions keys Hold 1 Hold 2 and Hold 3 must be set up Holding several connections U Glaser 123 06 Mar 11 55 am i St Hold field 1 07111358645 pm Hold field 2 06975056757 NY Conn List Rng Mute Free DTMF Tape Disc Iden Hidi Hld2 _Hld3 You cannot place several calls immediately Press the Hold 1 key The caller waits The hold call appears in the preview You
16. LED is integrated in every key This signals different states Dialling an extension with destination dialling Press the desired destination dialling key The stored call number whether internal or external is dialled automatically Display status of an internal extension If a key of a DSS module is occupied with an internal extension the built in LED signals the conversation states of the extension The LED shows the following states off Internal extension is free lights Internal extension holding a conversation TT flashes slowly Internal extension is holding a conversation Page 62 Save destination dialling Setup You can save frequently used call numbers as destination dialling Destination dialling keys are created changed and saved in the Setup menu For the Setup menu you require the appropriate class of service You cannot create destination dialling keys if you only have the Assistant class of service Start Setup End an active conversation Press the Disconnect key You must disconnect your operator set from the call distribution to be able to use Setup Press the Setup key The Setup menu appears 2 In the Setup menu you can edit destination dialling Sen pUGiaemies keys and view the terminal ID Your operator set g can manage up to 1000 destinations Your user name is displayed Please select a function Dest Pass Page 63 Start key selection Dest_
17. Operating Instructions Operator Set OS13 Z Things worth knowing about this manual This manual helps you to get to know your operator set quickly and reliably The manual is divided into three parts Getting to know your operator set In this section you will find basic information on the structure and operation of your operator set Read how to unlock your operator set and how to telephone Find out by reading pages 5 to 29 How to use your operator set All the functions you can use with your operator set are described in detail Find out by reading pages 30 to 85 Quick reference Use this section to look for a particular topic e g a display message You will find an index on the final pages Find out by reading pages 86 to 97 Page 2 Contents Things worth knowing about this manual Overview The features of your operator Set 00 ccc eects Structure of the displays xccfsssi acter ok lana ickldeeh bie ade nae acorn vee KeyS 4 Creating a personal configuration 00 ccc cece ccc eee eens Unlocking the operator Set 00 eect eee Locking the operator Set 2 ee cece nett Telephoning with the operator set locked 00 cece eee eee eee eee Taking a break Telephoning normally 0 cece ee eee aE Finding and seizing a free trunk line trunk group 2 e eee eee eee How to use your operator set Holding a conver
18. alled in ternal call number can be assigned to a section of the busy display Example A busy display for the range 100 to 149 is set up You select an internal extension and enter the as yet uncompleted call number 11 The busy display appears You can now see immediately whether the desired extension e g 115 is free or busy Page 58 Displaying call charges The call charges of a current call can be registered at any time The charges are not saved If a printer is connected to your operator set you can print out the charges Registering charges U Glaser 123 06 Mar 11 55 Internal call HUTT waiting Exn 43 O am E Trunk outgoing 135860 St pm al NY T E eae ee cee Pe Conn List Rng Mute Free DTMF Tape Disc Iden Chg You have seized a trunk line for an extension in your telephone system Press the Charges key The charges of the current call are then registered Note You can start call charge registration at any time during a current trunk call Page 59 Displaying call charges U Glaser 123 06 Mar 11 55 l A 2100 dialled business 07111358610 OD LN 1600 Cost center 001815 Units 18 Amount _ 2 16 am QD si pm NY The extension has ended its trunk call Your opera tor set reports a charge call Press the Chg ans key The following information appears in the display Call numbers of th
19. alling a call number again Last number redial 0 0 cece eee Calling someone anonymously 0 ccc cece eens Switching over trunk line COS 0 eect eens Setting tones and calls 0 ccc eee tenet NENN Switch off the ringer 0 ccc eee ee eee e eens Transmitting special dialling signals DTMF dialling 2 ee eee Using recorders Tape recorder 2 00 cece ect neete eens Quick reference Tones and callS aired nsere ee tihee Ria e adie eee adage reba ae MeSSageS asti hie Alita ener as bem aes eked ee ee Help with operation 0 0 0 0 ene tence teen eens Notes on assembly and care eee ete eens Glossa mevta Mere Srom ue net he tude Ae oe e nay eta St aaa S aN Index 47 49 51 52 54 56 59 61 62 63 69 72 74 78 79 80 83 84 85 86 88 89 90 92 95 Page 4 Overview The figure below shows the control elements of the OS13 operator set AEl interface if nec Menu keys Display connecting V 24 interface for different purposes the the displays help you with accessories on back current function appears in the operation on bottom of unit of unit the display Handsfree microphone on bottom of unit LED display Numeric keys Fixed function keys Freely programmable function flashes when for dialling and for quick operation of keys F1 F8 called entering codes certain functions Standard assignment see page 1
20. ample for City call answerphones or other special services The function key DTMF transmitter must be set up Switching off the DTMF transmitter DTMF Press the DTMF transmitter key A The DTMF signalling symbol appears meric keys The special keys and can also You can also transmit DTMF signals with the nu e E be used Switching off the DTMF transmitter DTMF Press the DTMF transmitter key again to switch off the DTMF transmitter Page 84 Using recorders Tape recorder A recorder e g a tape recorder can be connected to your operator set Your operator set can be set so that the recorder starts automatically at the start of the conversation and stops at the end of the conversation You can also control the recorder manually The function key Tape connection must be set up Switching on the tape recorder You are holding a conversation and want to record it Tape Press the Tape connection key The symbol Tape connection appears Switching off the tape recorder Tape Press the Tape connection key again to end re cording Page 85 Tones and calls Apart from the call tone there are a number of other acoustic signals which inform you of various telephone procedures You can listen to and change all settings for the tones in the Set acoustics menu see Page 80 Tones for internal and external calls Normal call tone
21. assign a trunk line to an extension simply by pressing a key You can decide whether to switch via any or a specific trunk line Switching any trunk line i a U Glaser 123 06 Mar 11 55 5 Internal call HUTT waiting Exn 43 am E Trunk outgoing 135860 St pm mh NY Conn List Rng Mute Free DTMF Tape Disc Iden Chg A semi restricted party wants a trunk line Press the Trunk key This seizes a free trunk line You hear the dial tone If the party has informed you of the desired call number dial it Otherwise terminate the process directly with the End key End switching with the End key after you have entered the call number Page 49 Switching a certain trunk line i MA KA GA GA GA E a A semi restricted party wants a trunk line Press the Trunk group key The assignment of the individual trunk group appears Press the key of the desired free trunk group If the party has informed you of the desired call number dial it Otherwise terminate the process directly with the End key Page 50 Answer a trunk call out of a refer back Assist You can have a trunk call from an extension in your telephone system handed over to you if this calls you in refer back Answering a trunk call U Glaser 123 06 Mar 11 55 Assist HUTT LN 9300 Exn 43 am St pm al NY Conn List Ring
22. can keep up to three callers waiting The hold field number and the call number of the extension are displayed Page 44 Answer hold field With the appropriate key Hold 1 in the example you can answer the corresponding call specifically You cannot answer a call in the hold field with the general answer key You are reconnected to the caller Transfer the caller as usual with the Transfer key Page 45 Answering recalls An trunk call is automatically switched back to you when a party in your telephone system refers back the call to you for example when he hangs up in an inquiry Recall appears in the display The function key Recl must be set up Answering renew call U Glaser 123 06 Mar 11 55 1 Recall ISDN TRUNK I 07111358612 am i St pm al NY Conn List Rng Mute Free DTMF Tape Disc Iden Recl You are called The message Recall appears in the display An extension has referred back a call to you Press the Recall answer key to answer the call You are connected to the caller If the caller wants a connection you can conect him as usual with the Transfer key You can also answer the recall with the general answer key Page 46 Answering an internal call internal call You can answer a Call from your own telephone system simply by pressing a key Your operator set distinguishes between calls according to cal
23. d on the operator set in the Setup menu or with the OSM program Operator Set Manager Function keys can only be set up with the OSM program With the Setup function key you call the Setup menu There you can set up and change destinations and assign keys as an operator To find out how to edit destina tions in the Setup menu read page 63 You cannot use this function as an assistant The options which can be set for your operator set are described in the Service and Assembly Manual Page 19 Operator Set Manager OSM The OSM program is a comfortable tool for managing and setting up operator sets It requires a personal computer The personal computer is connected to the operator set A configuration determines the key assignment of your operator set The operator set requires a configuration Up to ten users can be set up for every configuration Revi sor and supervisor must be set up This leaves eight users which can be set up as operators or assistants Every user is assigned his own options The keyboard as signment does not differ within a configuration With the OSM program you or your revisor can create and change configurations for an operator set load changed configurations on the operator set manage and set up a maximum of tens users for a configuration with individual op tions copy a new program version to the operator set create macros import destinations from data bases and print labelling strips
24. d other function keys get your revisor to set them up for you The standard assignment is subject to changes due to technical requirements Page 17 Menu keys U Glaser 123 06 Mar 11 55 am Os pm al NY c ae E E E Conn List Rng ii Chg ii aS a ee Se ee ee n ee ee ee ee ee ee ee The figure shows the assignment of the menu keys to the appropriate display The display and function of the menu keys varies depending on the operat ing context In the example the top left menu key is assigned the Connection function and the bottom left menu key the Disconnection function The configuration determines the keyboard assign ment with function keys You can assign a free menu key with a destination in Setup Page 18 Creating a personal configuration Class of service Setup menu gt Your operator set can be set individually You need the appropriate COS Settings are possible in the Setup menu or with the Operator Set Manager OSM program Four classes of service are provided for an operator set These are Revisor Supervi sor Operator and Assistant A revisor can edit all options of your operator set A supervisor can edit all options except the AEI and V 24 interfaces As an operator you can edit destinations and look at the terminal ID An assistant cannot use the Setup menu functions at all The options and destinations can be edite
25. e 11 16 31 93 Page 95 Hash 13 Hold 16 Hold call 42 88 Hold field 15 45 Hook switch 93 Identification 72 Identification number 9 21 Identify 16 Internal 14 26 International time 12 ISDN 93 K Keys 13 L Last number redial 14 74 93 LED 62 Line 73 List 15 Lock 23 Login 21 Logout 14 Loudspeaker 30 Melody 82 Menu keys 18 Menus 12 Messages 88 Microphone 10 30 93 Monitoring 10 31 81 93 Mounting 90 Mute 16 N Name 73 Night circuit 93 Night service 9 O Operator 19 Operator Set Manager 20 Overload 89 Override 16 35 Overview 5 Pause 10 Personal computer 20 Post dialling 61 Power failure 89 Preview 9 Program See Operator Set Man ager Recall 15 38 88 Refer back 51 Refer back 73 Revisor 19 Ringer 10 17 81 83 Ringing 82 Semi restricted 94 Setup 14 19 63 Page 96 Signal tone 87 Signals 86 Speaker 14 Speech equipment 11 17 30 93 Speed dialling 61 Standard assignment 8 17 Star 13 Station answer call 15 call number 73 transfer 15 Station call 48 88 Station call number 94 Station transfer 52 88 Status line 9 Supervisor 19 Tape connection 11 17 85 Tape recorder 85 Telephone book 14 15 69 Telephoning normally 26 Terminal ID 68 Three party conference 36 94 Tie line 73 Time 9 See also International times Transfer 14 Trunk 14 26 Trunk group 1
26. e extensions business or private Line Cost center Units and the costs of the call To print out the charges press the Print key The charges are printed The process is termi nated Press the Close key if you do not want to print Page 60 Speed dialling through the central trunk Code dialling Customer service has stored some call number in your telephone system You can dial these numbers by entering fixed code numbers Dialing by code Press the Code dialling key This starts code dial ling Enter the code number e g 22 This is displayed e g as a check U Glaser 123 06 Mar 11 55 The full call number is dialled automatically Code dialling 22 ae Dial Q St If the extension is free you can hold your conversa tion hh ee Note If a call number has not been stored completely the note Postdial appears You can then post dial the additional digits Conn List Rng Mute Free DTMF Tape Disc Iden Code Page 61 Short dialling with destination keys destination dialling You can save frequently used call numbers and dial them easily later with a destination key It is advisable to use an additional display and control module a DSS module for destination dialling keys Up to two DSS modules can be connected to your operator set Every DSS module contains 36 keys A key can be assigned a function a macro or a destination A
27. e the volume of the ringer Press the to increase the volume with the key the volume is reduced Your setting is displayed immediately as a bar The changed ring ing sound is transmitted for checking Page 81 Setting the melody of the ringer J With this setting you change the frequency of the A ringer ringing Press the key to increase the frequency with the key the frequency is re duced Your setting is displayed immediately as a bar The changed ringing melody is transmitted for checking Closing the acoustics menu E When you have set all tones and calls as you wish press the Close key or the Acoustics key again The acoustics menu closes Note The acoustics menu closes automatically if you do not make any changes within 20 seconds Page 82 Switch off the ringer You can temporarily switch off the ringer A call is then only shown by a message in the display After about tens seconds the ringer switches back on again automatically Switching off ringer Rng Press the Ringer key The ringer is switched off K The symbol Ringer off appears Switching on the ringer Rng Press the Ringer key again The ringer is switched back on Page 83 Transmitting special dialling signals DTMF dialling You can also send DTMF dialling signals with your operator set DTMF means dual tone multifrequency dialling You need DTMF signals for ex
28. er Mute Free DTMF Tape Disc Iden Intl You are called Assist appears in the display An extension calls you in refer back Press the Internal answer key You can now talk to the extension If the extension hangs up you are automatically connected to the trunk extension Page 51 Connection to other operator sets Station transfer External calls can also be handed over to other operator sets or transferred from other operator sets In order to be able to transfer a call to another operator set you need the logic station number of the operator set The logic station number always has two digits Answering a transferred call U Glaser 123 06 Mar 11 55 Bi Sta trans DIPL Exn 4321 a t m inh NY D S S S S Conn List Rng Mute Free DTMF Tape Disc Iden STRa You are called Sta trans appears in the display This connection has been transferred to you by another operator set Press the Answer Station transfer key to answer the call You are connected to the caller Page 52 Transferring a call to another operator set U Glaser 123 06 Mar 11 55 Trunk call ISDN TRUNK I Conversation 07111358612 O ae i t pm al NY Conn List Rng Mute Free DTMF Tape Disc Iden StTr You receive a trunk call You want to transfer this call to another operator set Press the Station transfer key Select the lo
29. et accordingly International times Up to two local times are displayed The analog clocks contain a text for the time zone and an abbreviation am for before noon or pm for after noon The minute hand changes in a 5 minute rhythm the hour hand at half hour intervals Number of available calls Menus In addition to the answering side and the preview the overload display shows the calls available on the operator set or in the system depending on the type of call distribution It sorts the calls according to type and totals the number per type The number of calls only appears if one of the top eight menu keys is occupied with the appropriate answer key e g Extl ans Then the number of calls for this call type appears in the corresponding field in the example the number of external calls There are 16 keys underneath the display They are labelled in the appropriate position in the bottom section of the display The function of these keys may change during operation Your system administrator can configure these keys Page 12 Keys Your operator set has 16 function keys 12 numeric keys and 16 menu keys Eight function keys are permanently programmed with functions the other eight are as signed standard functions Some menu keys are also assigned standard functions Your operator set can be set up individually Your revisor or supervisor can print out an appropriate labelling strip for the eight function keys with standa
30. extension in your telephone system Press the Transfer key This initiates switching Dial the number you want This appears in the display In the display you can see whether the number is free or busy Page 33 Extension is free Extension is busy i Note You can also switch a caller without pressing the Transfer key Whether or not you remain connected with the caller can be set Announce the call when the called extension answers Press the End key to connect the two extension Press the Cut in key to announce the call The called party and his partner hear the cut in tone Announce the trunk call If the call is not answered press the Cut in key again This ends cut in Press the End key The caller waits until the ex tension is free It is then connected automatically If the extension does not answer an external call within a certain time you will get a recall Page 34 Override do not disturb You can also switch a caller when the called party has switched on do not disturb You must override the do not disturb first before you switch the call This function is only possible if your operator set is set up accordingly Do not disturb U Glaser 123 06 Mar 11 55 Trunk call ISDN TRUNK 1 am Conversation 07111358612 Q internal Exn 43 St Do not disturb pm Aal NY List Iden Conn Disc Rng Mute Free DTMF Tape Over
31. for external calls _ _ You can switch off this tone Normal call tone for internal calls _ an ai ag You can switch off this tone Alert tone additional call during a conversation Page 86 Tones in the handset Tone during a cut in connection Signal tone when switching on monitoring handsfree and diallling with the handset on hook The partner also hears this tone Page 87 Messages Your display helps you to operate your operator set In the following list you will find the most important display messages Trunk seizure Code dialling Assist Assist call A semi restricted extension wants a trunk line You have started the Code dialling function An extension calls you in refer back A call you have transmitted is not answered and is returned D channel connection disturbed Hold call Conference Chain call Station call The connection of your telephone to the telephone system is interrupted You keep a caller on hold whom you cannot place immediately You take part in a three party conference with two other extensions An extension wants to be connected to several connections one after another You initiate a chain call You are called by an external or internal party with your station call number Only station calls are saved in the call list Station transfer A trunk call is transferred to you by station tran
32. gic station number of the other opera tor set This must always be two digits e g 02 Announce the trunk call Press the End key This transfers the call The process is terminated Page 53 Displaying the last callers Call list If callers have not reached you you can display a list of their names call numbers and call time The call list contains a maximum of twenty entries An indicator shows how often the same caller has tried to reach you Only callers are entered in the call list who have dialled your station call number Displaying the call list t pear Select an entry from the call list U Glaser 123 06 Mar 11 55 p 7 am Et Call list ne 2115 1 ANALOG EXT 10 30 06 Mar pm Kh 007111358641 2 P Schmidt Heinz 10 45 06 Mar NY __ 007111358693 1 Handel Claudia 10 46 06 Mar ii n Era The symbol opposite indicates that the call list con tains one or more entries Press the Call list key The call list appears The call list is displayed Select the desired entry with the arrow keys A pointer shows the selected call The total number of entries in the call list is next to the telephone symbol A in front of the number of call attempts marks a new entry in the call list Page 54 Deleting an entry Delete all entries Closing the call list window Press the Dial key The displayed call number is dialled automatically
33. hg to display the registered charges Code dialling Code for short dialling of a centrally stored call number Conference Conf connects several extensions together three party conference Connect Conn to connect your operator set to the call distribution Cut in Cut to an existing connection to announce a call PG Gade i Disconnect Disc disconnects your operator set from the call distribution DTMF transmitter DTMF switches the DTMF transmitter on or off Handsfree Hand switches microphone and loudspeaker on or off Hold Hold to put the current connection on hold A hold call occurs Identify Iden to display additional information about the connection Muting the microphone Mute to switch off the microphone Override Over to cut in to a line when do not disturb is set up for the party Page 16 Pause Paus Speech equipment HS to disconnect your operator set from the call to switch the speech equipment on or off distribution Tape connection Tape Ringer Rng switches a connected tape recorder on or switches the ringer on or off off j Station transfer Sttr to transfer a connection to another operator set Standard assignment You have the following additional function keys in the standard assignment Connect Conn Disconnection Disc Call list List Ringer Rng Charges answer Chg These functions are assigned to menu keys If you nee
34. ion may be on a menu key or ona key of an extension module DSS module In brackets you see the entry which appears in the display when a menu key is assigned this function Anonymous Anon suppresses your internal call number Answer external call Extl to answer calls via a trunk line Answer hold HLDa to answer a waiting hold call Answer hold field 1 HId1 for specific holding and answering of a call in hold field 1 not a hold call PEGG Answer hold field 2 HId2 for specific holding and answering of a call in hold field 2 not a hold call PE GaGa i Answer hold field 3 HId3 for specific holding and answering of a call in hold field 3 not a hold call Answer internal Intl to answer internal calls Answer recall Renw to answer a redialled call or recall Answer renew Recl to answer a recall Answer station call STAa to answer a call with station call number Answer station transfer STRa to answer a connection which another oper ator set has transferred to you Call list List to display the received calls Central telephone book CTB to call the central electronic telephone book function Your system must be equipped with the appropriate function Page 15 PGGGad i Chain call Chn to connect a caller with several extensions one after the other Change over class of service COSc to change over the class of service of inter nal extensions Charges answer C
35. ith the double arrow keys With the triple arrow keys you can scroll about 50 entries forwards or backwards if they are available Press the Close key to end the key selection You can view the terminal ID in the Setup menu The terminal ID tells you about the hardware and software of the operator set Press the Pass key in the setup menu Press the Close key to close the window Terminal ID Press the Close key to end the Setup mode Your changes are saved Log in to the call distribution again with the Connect key Page 68 Using the electronic telephone book Your operator set is equipped with an electronic telephone book This enables you to dial a desired extension comfortably by means of names or parts of names The electronic telephone book distinguishes between local and central electronic telephone book option The operation is the same for both You can add or change entries in the local telephone book in the Setup menu Calling the electronic telephone book Press the Telephone book key The interface of AA the telephone book appears 11 55 U In the Name line you can enter a search term gi Electron phone book am A maximum of 6 entries for the search term are Names st displayed C gt Sander Babette Sauerwein Hans pm ai Schmid Georg NY Schmidt Gerhard Schmitt Heinz j Schmitt Holger ii T 123 4 ABC o A B C D E F G H Page
36. ividual connections on your display Apart from the call number for example the name of an internal extension This information must have been centrally programmed in your telephone system Displaying various information U Glaser 123 06 Mar 11 55 You see the call number of an extension in your ence 2E U am telephone system in the display i St Mh NY D S S S S Conn List Rng Mute Free DTMF Tape Disc Iden Press the Identify key You will see the name of the extension Page 72 U Glaser 123 06 Mar 11 55 Internal call HUTT U mr Conversation Ext 43 Q j t pm al NY Conn List Rng Mute Free DTMF Tape Disc Iden Information If you want to see the call number again press the Identify key again You can switch between the following displays at will if they are programmed in the telephone system with the Identify key Extn Call number Name LN Tie Line Tie line Pos Position call number Tr grp Trunk group number CW Code dialling Divert Diversion destination Ref back Refer back Page 73 Dialling a call number again Last number redial With your operator set you can simply redial a call number you have already dialled once You have the following posssibilities dial the last internal or external call number again or dial a certain saved call number again extended last number re dial Dialling the last interna
37. l call number again Press the Internal key then the Redial key The last internal call number is dialled again auto matically Dialling the last external call number again Press the External key then the Redial key The last external call number is dialled again auto matically Press the Redial key twice 22 aa The last call number irrespectively of whether it is external or internal is dialled again automatically Dialling the last call number again U GS EL Page 74 Saving the call number for extended last number redial gt A 007111358693 U Ft Ext redial Ai Press the Redial key The window Ext redial appears Either the last dialled number or the call number of the extension during a conversation appears next to the telephone symbol You can save this dis played call number specifically Press the Save key to change to the save mode Press one of the numeric keys one to six e g 3 The displayed call number is saved under the se lected memory number Press the Back key You can now dial the saved call number Page 75 Dialling a call number again with extended last number redial bers specifically T E Press the Redial key The window Ext redial D appears You can dial one of the saved call num 11 55 For example you want to dial the call nu
38. l type The call type tells you in what way your operator set is called You can answer every call type with the Answer key You can also answer every call type specifically with the specially set up answer key This allows you for example to answer a trunk call among several calls Answering an internal call with short dialling number U Glaser 123 06 Mar 11 55 Internal call MALDENER Exn 35 am i St pm al NY Conn List Rng Mute Free DTMF Tape Disc Iden Intl Z You are are called internally with your short dialling number Internal call appears in the display Press the Internal answer key This answers the call You can then switch the call internally or exter nally You can also answer the call with the Answer key Page 47 When you are called with your call number Station call U Glaser 123 06 Mar 11 55 Bil Station call HUTT Exn 43 a t M NY Conn List Rng Mute Free DTMF Tape Disc Iden Sta An extension calls you specifically with the call number of your operator set station call number Station call appears in the display With the call number the operator set can also be called when it is switched off Press the Station answer key This answers the call You can now switch the caller internally or exter nally Page 48 Switching a trunk line for an internal extension You can
39. ls and another internal calls Caller identification The caller identification is a feature of the ISDN network The call number the name and the connection type are displayed Call types Your operator set distinguishes between the various call types internal external etc Your revisor can set up a defined answering key for every call type In this way you can answer a specific call when several calls are waiting City call Radio call system which covers one or more regions tones digits texts Class of service Your operator set distinguishes between four classes of service These are revisor supervisor operator and assistant You can change options of the operator set depending on the class of service Collective call Several telephones in a telecommunications system can be called internally The extension which lifts the receiver first receives the incoming call CTB Central TelephoneBook The central telephone book is a database application for finding and dialling internal and external call numbers The data are on a personal computer An application is installed on this personal computer which allows access to these data by the telephone system Cut in Possibility in telecommunications systems of cutting into an existing conversation This is signalled acoustically D DTMF Dual Tone MultiFrequencydialling Transfer the dialling signals as a frequency combination Page 92
40. mber of Ext redial am the third memory number again A 00711123456 st 1 2115 De pm 3 00711358693 NY D5 6 Eea 8 Press the numeric key for the desired call number eg e g 3 The call number is dialled automatically Page 76 Deleting all saved call number in the last number redial memory Eea Closing the window of the extended last number redial E Press the key Delete all entries All entries of the extended last number redial are deleted Press the Close key The window of the extended last number redial is closed Note The window closes automatically after 20 seconds Page 77 Calling someone anonymously Part of the scope of features of the ISDN network is that your call number is displayed to the called extension if it has a comfort telephone You can suppress your internal call number Only the general call number of your telephone system is sent The Anonymous function key must be set up Suppressing your internal call number Anon Press the Anonymous key Ix The symbol indicates that the internal position call number is not sent when dialling Dial an internal or external extension as usual Your internal position number is suppressed Sending your internal call number again Anon Press the Anonymous key again Your position call number is sent again when dialling Page 78 Switching over trunk line COS You can switch over the
41. nnections see page 72 Extended last number redial see page 74 Settings tones and calls see page 80 Switching off tone call see page 83 Transmitting DTMF dialling signals see page 84 Using a tape recorder see page 85 Page 7 Structure of the display Your operator set is equipped with a window orientated user interface The display always provides you with the latest details of all states The display is divided into 8 sections These are explained below The contrast of the display can be adjusted in eight stages with the Contrast function key You can set the angle of tilt of the dis play The figure below shows a standard assignment with international times The user name the international times and the menus can be configured individually BOSCH Telecom 1996 User line 06 Mar 12 35 eg Answering side am l St Assignment sid Internat times pm im Preview NY l Status line i Number of available calls Conn List Rng Menus Disc Chg Page 8 User line The user line at the top shows your user name with identification number ID the date and the time Answering side and assignment side Preview Status line These two lines show information about an answered or available call A rectangle marks whether the operator set is currently active on the answering or assignment side If the operator set is in the conversation state and is assigned furthe
42. o you The function key Chain call must be set up Initiating a chain call U Glaser 123 06 Mar 11 55 You are telephoning The caller wants to speak to Ce ae Passes l am several parties in your telephone system i St pm al NY To S S S Conn List Rng Mute Free DTMF Tape Disc Iden Chn Press the Chain call key This sets up the connection for a chain call You can now connect the external party to the other parties in the normal way with the Transfer key After the conversation it is switched back to you Page 40 Deleting the chain call The party informs you that he does not want to receive any further calls at the end of the conversation Press the Chain call key again The party is not switched back to you after his last call The chain call is deleted automatically when the party hangs up Note If several internal parties want to speak to the same external party one after another you can also dial a chain call This may be useful if you want to maintain a trunk call Page 41 Keeping a caller waiting hold call If you cannot place a connection immediately you can keep the caller waiting until the desired extension is free You can hold the connection simply by pressing a key When the desired connection is free the caller is not connected automatically You must answer the hold call and then switch it The function key Hold must be set up
43. programmed trunk line COS in your telephone system The individual changes are determined by your revisor Switching over trunk line COS cosc Press the COS change key This initiates pro gramming U Glaser 123 06 Mar 11 55 am Ox hh NY NY COS active no v i vi To change the COS press the Ok key The COS is changed over in your telephone system Ais End the procedure with the Close key Page 79 Setting tones and calls You can set the volume of the handset the loudspeaker and the sound and the frequency of the ringer on your operator set The settings are only active until you close the operator set Press the Acoustics key U Glaser 123 06 Mar 11 55 The acoustics menu appears Os Switching on the acoustics menu Acoustics M NY i Page 80 Setting volume of the handset Setting the volume of the loudspeaker Setting the volume of the ringer CF With this setting you change the volume of the loudspeaker in the handset Press the key to increase the volume with the key the volume is reduced Your setting is displayed immediately as a bar With this setting you change the volume of the built in loudspeaker Press the key to increase the volume with the key the volume is reduced Your setting is shown immediately as a bar With this setting you chang
44. r calls these are displayed in the preview The preview holds up to three calls of any call type The calls are listed in order of priority In addition to the different states of the operator set different basic conditions occur which are displayed Graphic symbols indicate these states in the status line The following states are indicated by symbols Night service Your operator set does not take part in the call distribution Only position calls are received You can switch on your operator set with the Connect key You can switch it off with the Disconnect key If you do not answer an incoming call your operator set switches to night service after a time Page 9 N A 7 Pause Your operator set is temporarily disconnected from the call distribution Call list The call list contains entries The call list contains one or more entries The call list is called with the List key Ringer The ringer is switched off A call is not signalled acoustically Your operator set can be set so that the ringer switches back on automatically after 10 seconds You can switch the ringer on and off with the Ringer key Muting the microphone The microphone is switched off The conversation partner on the telephone cannot hear conversations held with other persons in the room You switch off the micro phone with the Mute
45. rd functions Numeic keys A Function keys Numeric keys Numeric keys Star and Hash for dialling call numbers and entering codes for special functions Page 13 Function keys Setup for changing options and setting up and changing destinations Speaker to allow a third party to listen to a conversa tion 1 A Transfer to switch calls to other parties Answer to answer the respective current call every call type p gt Yk eB Freely programmable function keys standard assignment F1 Busy display to display busy state F2 Call charges for the call charge registration of connec tions F3 Trunk group for seizing a certain trunk line F4 Trunk to seize any trunk line St ES ES ae Ses Telephone book electronic telephone book Here you can look for and select the call numbers Last number redial dials a number locally You can choose be tween the last seven call numbers Disconnect disconnects the current connection or aborts initiated actions End ends a connection F5 Logout to switch off your operator set F6 Acousics to change call and signal tones F7 Contrast to change the display contrast F8 Internal to dial an internal call number Page 14 Function keys Your revisor or supervisor can set up the following functions for your operator set Your revisor or supervisor can set up the following functions for your operator set A funct
46. sationis einech ieia aee e a E EEEN ntti Answering specific calls 0 cece etn eens Switching a caller brokerage 6c eect eee teens Override do not disturb 0 ccc teen eens Conversation between several parties three party conference Recall One external call for several parties chain call 0 0 cece eee eee Keeping a caller waiting hold call 0 2 kee eee Keeping a caller waiting specifically 0 cece eee Answering recalls 13 19 21 23 24 25 26 28 30 32 33 35 36 38 40 42 44 46 Page 3 Answering an internal call internal call 0 0 eee eee eee Switching a trunk line for an internal extension 020 cece eee eee Answer a trunk call out of a refer back Assist 0 0 cece eee eee eee Connection to other operator sets Station transfer 0020 cece Displaying the last callers Call list 2 2 0 0 0 Displaying free extensions Busy display 0 cee eee ee eee Displaying call Charges i eee Absas Ste eae ees bee a Vee eS Speed dialling through the central trunk Code dialling 000 Short dialling with destination keys destination dialling 000 Save destination dialling Setup 6 cece eee Using the electronic telephone book 0 cece eee eee Additional information about connections 0 cece eee eee Di
47. sfer Recall The called extension has not answered a trunk call Page 88 Help with operation Look at this page first if you need help with the operation of your operator set You are called whilst programming a destination dialling in Setup Press the Close key The Setup menu is closed You can answer the call Overload appears at the position of the international times If a caller has to wait more than 40 seconds or or there are more calls waiting in the call distribution than operator sets are connected the display Overload appears in the position of the international times The name of an internal extension is not displayed Press the Identify key If this does not help the name is not stored in your tele phone system In the event of a power failure If the power supply to your operator set has been temporarily cut off your set re establishes the connection automatically to the telephone system If your operator set is still not ready to operate inform your revisor Unknown display Consult chapter Messages to find out what this display means Page 89 Notes on assembly and care Mounting Care Mount your operator set in a suitable popsition Make sure the operator set is not exposed to direct sunlight Mount the set where it cannot be splashed with water or chemicals Your operator set is designed for normal operating conections Modern furniture is coated with numerous
48. sired entry with the pointer Press the Assign key Press the desired free key Press the End key to close the process Note You need not assign a destination dialling to any key You can then use the destination dialling with the telephone book function Mark the desired entry with the pointer Press the Edit key to change a destination dialling key Change the entries Confirm your entries with the Ok key Press the Close key to close the input window Page 66 Deleting assignment of a destination dialling key Rem ka i Removing a destination dialling key EB KE You can delete the assignment of a destination dialling key A key on the operator set assigned this destination is then free Press the Remove key The assignment of the destination key is deleted Press the key you want to delete Press the End key to terminate the process You can delete a destination dialling key The desti nation dialling is removed from the key selection and a key of the operator set assigned this destina tion is free Press the Delete key If you really want to delete the element press the Ok key You can cancel the process with the Close key Page 67 Scrolling in the key selection cass eves SS SAA Ending key selection Viewing the terminal ID Pass Ending Setup Cion You can scroll backwards and forwards one page w
49. th each other Page 37 Recall If you assign an external call to a party and he does not answer within a certain time the call is switched back to the operator set The time before a recall is set by the customer services Answering a recall U Glaser 123 06 Mar 11 55 Recall ISDN TRUNK Exn 93 07111358612 Q ee t t pm al NY Conn List Rng Mute Free DTMF Tape Disc Iden Hold Recl EZE The called extension has not answered the call The display shows the recall Press the Recall answer key This accepts back the call You can then transfer the caller to the same extension again or another extension Note You can also answer the recall with the general answer key Page 38 Transferring the call back to the same extension Transferring the call to another extension Press the End key The caller is transferred to the same extension Press the Disconnect key This separates the previous connection to the extension Dial the call number you want This appears in the display In the display you will see whether the desired extension is free or busy If the extension is free press the End key Page 39 One external call for several parties chain call If an external party informs you that he wants to speak to several parties you can connect him to these one after another After every conversation the party is automatically switched back t
50. varnishes It cannot be ruled out that some of these sub stances contain constituents which attack and soften the feet of the operator set The feet may then leave unwanted marks on furniture surfaces BOSCH TELECOM is not liable for such damages for obvious reasons Therefore use a non slip pad underneath your operator set especially on new or polished furniture Only clean your operator set with a slightly damp cloth or with an antistatic cloth Do not use a dry cloth or chemicals Make sure that no damp can penetrate your set Page 90 Please note This telephone is designed for connecting to BOSCH TELECOM telecommunications systems only It may not be connected directly to a public telephone network This telephone only complies with the European regulations for safety and electro magnetic compatibility when connected to BOSCH TELECOM telecommunications systems Repairs and manipulations of the operator set may only be carried out by an expert Do not open the operator set This could cause damage which render the operator set incapable of operation Page 91 Glossary B Brokerage You can hold up to two partners and speak alternately with each party C Call distribution Several operator sets can be connected to your telephone system All these sets are logged into the call distribution and can be reached under a common number The operator sets can be set up so that one operator set receives external cal
51. wer internal Intl Answer charge call Chg Answer station call Sta Answer external call Extl Answer hold Hida Answer recall Recl and answer renew call Renw can be set up for you by the revisor The revisor determines that the call types trunk call and trunk seizure can be answered with the External answer key for example Answering a specific call U Glaser 123 06 Mar 11 55 Internal call Exn 43 Aii HUTT U Q i St Trunk call 07111358693 pm ih NY Conn List Rng Mute Free DTMF Tape Disc Iden Extl The display shows two calls an internal call and an external call When you press the general answer key the inter nal call is answered by the extension 43 The preview shows a trunk call You can answer this specifically Press the External answer key You are con nected with the external caller trunk call the inter nal caller is still waiting Page 32 Switching a caller brokerage You can connect a caller with an extension in your telephone system at any time External and internal callers are switched in the same way Your line is free when you have established the connection Initiating switching U Glaser 123 06 Mar 11 55 Ff Trunk call ISDN TRUNK Conversation 07111358612 a i t pm al NY Conn List Rng Disc Iden Mute Free DTMF Tape ae You are telephoning The caller wants to speak to an
52. xtension can call you specifically under this number T Three party conference The three party conference is a telephone conversation with three extensions which can speak to each other at the same time Trunk group One trunk group covers several trunk lines and tie lines Your operator set shows you whether a trunk group is busy barred or free Trunk line Connection between telecommunications system and operator position of the public network Page 94 Index Acoustics 14 80 Additional information 72 Anonymous 11 15 78 Answer 14 Answering side 9 Assembly 90 Assignment side 9 Assist 51 88 Assistant 19 Automatic answering 12 Break 25 Brokerage 92 Busy display 14 56 C Call charges 14 16 59 Call distribution 92 Call list 10 15 54 Call number 73 dial again 74 Call type 92 Calls answering specifically 32 assist 46 internal 47 keep waiting 44 switching 33 Care 90 Chain call 16 40 City call 92 Class of service 16 19 63 92 Code dialling 16 61 73 88 Collective call 92 Conference 16 36 88 Configuration 19 20 Connect 16 Contrast 8 14 CTB 92 Cut in 16 92 Date 9 Destination dialling 62 63 Disconnect 14 16 Display 8 Diversion destination 73 Do not disturb 35 DSS module 15 62 DTMF 16 84 92 DTMF transmitter 11 E Emergency call 24 End 14 30 F Features 6 Flying connection 58 H Handset 81 Handsfre
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