Basement Watchdog DFK961 Use and Care Manual
Contents
1. e If all connections are secure and the wall outlet is operating but the POWER warning light is flashing replace the charger Call Glentronics parts department at 800 991 0466 option 3 Battery This light and alarm will go on when the control unit senses that the battery has approximately 1 2 hour of continuous pumping energy left This alarm cannot be silenced It indicates that your battery is discharged or defective and immediate action needs to be taken to replace the battery or clean the terminals This alarm will sound when e Corrosion on battery terminals and or cable rings is preventing the battery from charging properly e The battery is getting old and should be replaced e The pump has been running for many hours and the battery is discharged Check the battery cables and the battery terminals for corrosion Clean and tighten them as needed The procedure is described on the following page If the battery alarm goes on while the pump is running and the power is out you will have a minimum of 1 2 hour of pumping time to replace the battery In most cases the pump does not run continuously and therefore you actually have a longer time to replace it You will not be able to silence the alarm Left unattended the basement will flood In a severe emergency if a replacement battery is not available you could temporarily use your car battery Once the AC power is restored the battery will recharge au2. Controller Cable Ties E m A Basement Watchdog Emergency Standby Battery 24EP6 or BW 24F or a Basement Watchdog Big Standby Battery 30HDC140S or BW 30F DO NOT use an automotive battery with this system E Six quarts of 1 265 specific gravity battery acid m A battery box optional For some installations you may also need additional items m 1 1 2 rigid PVC pipe m A 1 1 2 PVC pipe connector or a 1 1 2 rubber union m PVC pipe cleaner and cement The internal construction of some wet cell batteries may not be compatible with this system Glentronics can not guarantee the compatibility of other brands of batteries The use of a Basement Watchdog battery is HIGHLY recommended System Specifications Power supply requirements 115 volts 60 Hz AC pump pumping capacity 2200 GPH 10 DC pump pumping capacity 1000 GPH 10 Overall dimensions 10 W x 17 3 4 H Pump housings amp strainers Non corrosive Page 2 Installing the Pipe and Pump The Basement Watchdog combination system is compact and will fit in a sump pit as small as 10 wide and 14 high the size of a 5 gallon bucket It measures 17 inches from the bottom of the pump to the top of the Y connector where it will be attached to the discharge pipe Use a pit that conforms to all local codes and check the code to see if a gate valve or ball valve is required The path of the vertical di
3. IL 60069 BATTERY PREPARATION Sulfuric acid can cause blindness or severe burns Avoid contact with skin eyes or clothing In the event of accident flush with water and call a physician immediately KEEP OUT OF REACH OF CHILDREN To help reduce these risks observe the following precautions e Someone should be within range of your voice or close enough to come to your aid when you work near a lead acid battery e Have plenty of fresh water and soap nearby in case battery acid contacts skin clothing or eyes e Wear eye and clothing protection and avoid touching your eyes while working with battery acid or working near the battery e If battery acid contacts skin or clothing wash immediately with soap and water If acid enters eye immediately flood eye with run ning cold water for at least 15 minutes and get medical attention e Battery posts and terminals contain lead and lead compounds chemicals known to the State of California to cause cancer and reproductive harm Wash hands after handling BATTERY PRECAUTIONS Explosive gases could cause serious injury or death Cigarettes flames or sparks could cause battery to explode in enclosed spaces Charge in well ventilated area Always shield eyes and face from battery Keep vent caps tight and level To help reduce these risks observe the following precautions e NEVER smoke or allow a spark or flame in the vicinity of the battery e Use the Basement Watchdog c
4. Push the pump and check valve back up into the no hub connector and place the pump on the pump bracket Screw the pump onto the bracket Tighten the hose clamp on the no hub connector Lower the pump system back into the sump pit Connect the top of the system to the rubber union and tighten the hose clamp Connect the battery cables to the battery terminals WHITE to the NEGATIVE post and BLACK to the POSITIVE post 20 Insert the fluid sensor into the top of the battery 21 Plug the backup pump into the back of the yellow controller 22 Plug the charger into the back of the yellow controller 23 Plug the primary pump into the blue controller REPLACING THE PRIMARY PUMP Before you begin this process you will need a new AC pump You may also want to change the check valves at this time The backup pump uses a 1 1 4 check valve the primary pump uses a 1 1 2 check valve See parts list on page 12 Page 8 A DANGER Risk of electrical shock or battery explosion which can cause serious injury or death Wear eye protection Work in a well ventilated area Do not smoke of allow a spark or flame in the vicinity of the battery Avoid dropping metal tools on the battery Review the safety instructions on page 1 REFER TO THE PHOTOS ABOVE YOU WILL BE DISCONNECTING ALL THE WIRES BE SURE THEY DO NOT FALL INTO THE SUMP PIT SEE DIAGRAM ON PAGE 12 FOR PARTS DESCRIPTION 1 Unplug
5. SCREW UNDERSIDE OF PUMP BRACKET 1020009 BACKUP DOUBLE FLOAT SWITCH GA WE off J on Fo BASEMENT fae rane tees CAGED DUAL Battery Backup Sump Pump System FLOAT SWITCH WARNING Power Water Pump System Battery Watching Out for You B EMERGENC What to do Check circuit breaker amp plugs or replace charger Add distilled water to the battery This pump was activated Check your main pump for failure cai aa 1142001 The battery is defective or RU B B ER U N 10 N discharged Replace battery amp CONTROLLER 1122000 CABLE TIE TO COUPLING WE CONT 1120007 Y CONTROL UNIT Y PIPE 1122002 2 HOSE CLAMP TO HOLD LARGE FLOAT SWITCH 1142000 NO HUB 1142000 COUPLING NO HUB PLIN 1141000 ie SPC 125 1 1 4 CHECK VALVE 1011004 BACKUP PUMP 1020009 BACKUP DUAL FLOAT SWITCH CAGED DUAL FLOAT SWITCH 1141001 SPC 250 GT 1 1 2 CHECK VALVE 1121003 BW1033 GL PUMP BRACKET 1 3HP SUMP PUMP SIDE VIEW Page 12 Primary Pump Troubleshooting Guide Read safety warnings amp instructions before attempting any repairs or maintenance Potential Cause THE PUMP WILL NOT START OR RUN Solutions Pump is not plugged in Plug pump in properly see instructions No AC power Check circuit breaker or fuse Poor power source Check circuit line wires cable and outlet Locked impeller Remove strainer and clear obstructi
6. battery Place the dry unfilled battery on top of the paper If you have purchased a battery box place it directly on the floor and place the battery in it 2 Remove the two battery caps by carefully prying them up with a screwdriver Place the screwdriver in the groove in the middle of the cap on the top of the battery DO NOT lift the cap by prying up it from the groove on the side of the battery It may damage the vent 3 a Carefully push in the perforated tab at the top of the acid pack Lift up the large tab and pull out the dispensing hose Hold the hose upright above the pack and squeeze the hose forcing all the acid back into the pack b Position the acid pack and battery as Page 5 Shown below Pinch the end of the hose together and cut off the tip Insert the end of the hose into each cell Control the flow by pinching the hose with thumb and forefinger Fill each cell of the battery to a level just covering the battery plates and then go back and top off each cell equally It is important to have the cells filled equally or the battery will not operate properly The acid should reach a level about 3 16 below the cap rings Diagram B A newly filled battery will sometimes require additional acid after about ten minutes Reexamine the fill level and add additional acid if necessary The battery acid may bubble at this time and give off a sulfur like smell but this is normal After the battery has been fill
7. have cleaned them since this could prevent the battery from charging properly Replace the battery cables WHITE to the NEGATIVE post and BLACK to the POSITIVE post Nl oo a If the new battery has six caps rinse and dry the cap with the extra hole from the old battery to remove any residue Replace the battery cap that is 2nd from the POSITIVE post with the cap from the old battery Insert the fluid sensor in the cap and put the cap you removed from the new battery on the old battery b If the new battery has the sensor hole molded in the top you will not need to save the cap from the old battery press the sensor firmly into the hole Do not bend the sensor rod 9 Plug the charger and the blue AC controller into the wall outlet 10 You may have to press the WHITE button to silence the PUMP alarm TEST BUTTON The TEST button may be used to check the backup pump and system Push the TEST button This will activate the pump for as long as you hold the button TESTING THE BACKUP FLOAT SWITCH It is important to manually test the float switch periodically or after any maintenance Lift the float up and let go This will activate the pump The control unit will run the pump for approximately 45 seconds so it can empty all the water in the sump pit If there is no water in the pit the pump can run dry for this amount of time The alarm will sound and the PUMP light will go on After the pump ha
8. off each cell equally It is important to have the cells filled equally or the battery will not operate properly The acid should reach a level about 3 16 below the cap rings Diagram B A newly filled battery will sometimes require additional acid after about ten minutes Re examine the fill level and add additional acid if i aS BATTERYA W necessary The battery acid may bubble at this time and give off a sulfur like smell but this is normal After the battery has been filled screw the caps on the top of the battery Within 15 30 minutes of adding acid the battery will be 70 80 charged The system will then finish charging the battery During this time the alarm may sound This is normal Remove the paper and plastic bag from beneath the battery Roll it up with the plastic on the outside and place it in the trash BATTERY TERMINALS BATTERY CAP RINGS Ll CROSS SECTION OF BATTERY Diagram B 1 Fill to 1st level cover 2nd LEVEL 1st LEVEL the plates 2 Then fill to 2nd level just below the bottom PERESS of the cap rings CELL WALL Do not throw an old battery in the trash Take it to a service station or RECYCLE recycling center Page 4 If your battery looks like the battery above follow these directions 1 If you have not purchased a battery box place a plastic garbage bag on the floor with some paper towels or newspaper on top of it while you are filling the
9. on the battery If battery acid contacts eyes flush with water for 15 minutes and get prompt medical attention Review the safety instructions on page 1 REFER TO THE PHOTOS AT RIGHT AND ON PAGE 11 1 f N oo WO Basement Watchdog batteries come in two configurations A One has six battery caps that screw into the top of the battery and the fluid sensor fits in the cap with the two holes B The other battery has two large caps that each snap over 3 holes The sensor hole in this battery is molded in the top of the battery 1 Unplug the charger and blue AC controller from the wall outlet 2 If you are using a battery box remove the cover and fan the area around the top of the battery with a piece of cardboard or another non metallic material to remove any hydrogen or oxygen gas that may have been emitted from the battery Page 10 3 Remove the fluid sensor from the top of the battery If the sensor was in the cap of the battery remove the battery cap and save it for use in a new battery 4 Unscrew the wing nuts and remove the battery cables 5 Remove the old battery Fill the battery following the instructions on page 4 6 Clean any corrosion off of the wire ring connectors on the end of the battery cables Use a wire brush or sandpaper DO NOT apply Battery BackUp sump Pulnp System WARNING What to do corrosion resisting sprays or pads to the terminal rings or posts after you
10. primary pump You can use the existing check valve or preferably replace it with a new one 18 Connect the Y connector to the top of the check valve with the no hub connector and tighten the hose clamp 19 Connect the backup pump to the other side of the Y connector with the other no hub connector 20 Replace the caged float switch by tightening it with its hose clamp 21 Replace the backup pump float switch using 2 new cable ties Make sure the float moves easily and will not get hung up on the pump Lower the pump back into the pit by the handle of the primary pump 23 Connect the top of the system to the rubber union and tighten the hose clamp 24 Connect the battery cables to the battery terminals WHITE to the NEGATIVE post and BLACK to the POSITIVE post Insert the fluid sensor into the top of the battery 26 Plug the backup pump into the back of the yellow controller Plug the charger into the back of the yellow controller 28 Plug the primary pump into the blue controller O1 1 Nl 2 Po 2 O1 2 N4 System This green light should always be flashing It indicates that the system is operating and the battery is connected If this light is off e Check the charger Make sure it is securely plugged into the wall outlet e Check the charger plug that fits into the rear panel of the control unit Make sure it is securely plugged into the control unit
11. the cover of the battery box by pushing in the tabs on the front and back then lifting up 3 Fan the area around the top of the battery with a piece of cardboard or another non metallic material to remove any hydrogen or oxygen gas that may have been emitted from the battery 4 Remove the fluid sensor from the battery Battery Backup Sump Pung Systein WHRNLAG What to do YET bre uit t cya eal 9 peas if ter AMS ANIR i Duin the batie Unscrew the wing nuts Remove the battery cables Clean the battery posts with a battery terminal cleaner or a wire brush Clean any corrosion off of the ring connectors on the ends of the battery wires Us a stiff brush or sandpaper DO NOT apply corrosion resisting sprays or pads to the terminal rings or posts after you have cleaned them since this could prevent the system from charging properly Replace the fluid sensor in the top of the battery Then replace the battery cables WHITE to the NEGATIVE post and BLACK to the POSITIVE post Tighten the wing nuts Plug the charger and the blue AC pump controller back into the wall outlet You may have to press the WHITE button to silence the PUMP alarm REPLACING THE BATTERY Risk of electric shock or battery explosion which can cause serious injury or death Wear eye protection Work in a well ventilated area Do not smoke or allow a spark or flame in the vicinity of the battery Avoid dropping metal tools
12. way from the instructions described in this manual This warranty does not cover product problems resulting from handling liquids hotter than 104 degrees Fahrenheit handling inflammable liquids solvents strong chemicals or severe abrasive solutions user abuse misuse neglect improper maintenance commercial or industrial use improper connection or installation damages caused by lightning strikes excessive surges in AC line voltage water damage to the controller other acts of nature or failure to operate in accordance with the enclosed written instructions How to Obtain Warranty Service Within thirty 30 days of the product s defective performance the unit must be shipped freight prepaid or delivered to GLENTRONICS INC to provide the services described hereunder in either its original carton and inserts or a similar package affording an equal degree of protection Products not received by GLENTRONICS INC at the address indicated below within thirty 30 days of the product s defective performance will not be considered for warranty service Products received after two 2 years from the date of purchase fall outside of the timeframe for warranty service and will not be eligible for warranty service The product must be returned to GLENTRONICS INC for inspection in order to be considered for warranty service If the product is not returned to GLENTRONICS INC or the product is inspected by any person plumber contractor or business
13. yellow controller Unplug the backup pump from the back of the yellow controller Remove the sensor from the battery Remove the battery wires from the battery terminals Be sure they do not touch each other while one is connected to the battery Slowly loosen the rubber union on the top of the combination pump assembly to separate the pipes The water trapped in the pipe will pour out into the sump as the rubber union is loosened Separate the pump assembly from the rubber union and lift it out of the sump by the handle on the primary pump Turn the assembly up side down over the sump pit to allow the remaining water in the system to drain 9 Loosen the screws on the no hub connector on the elbow of the backup pump 10 Unscrew the screw on the bottom of the pump bracket with a Phillips head screwdriver and lift the pump off of the bracket Then pull the pump down out of the no hub connector 11 Unscrew the check valve on the elbow of the backup pump Now reverse the process 12 Screw the check valve on to the new pump You can use the existing check valve or preferably replace it with a new one 13 You must drill a 1 8 hole in the elbow of MO Uo N Oz Nl oo 14 I5 16 17 18 19 the new pump to prevent an air lock in the system An air lock will prevent the pump from operating Drill the hole on a downward slope below the check valve on the elbow
14. 1 8 air vent on the top of the pump and the air bleed hole 7 Remove the fluid sensor and cap from the battery and rinse any black buildup from the cap Replace the cap and fluid sensor 8 Check and clean battery terminals 9 Check battery fluid levels once every four to six months PARTS amp SERVICE INFORMATION You can receive technical support parts or service information by calling Glentronics Inc at 800 991 0466 option 3 or by visiting the website at www basementwatchdog com Send your unit to the following address for repairs Glentronics Inc 645 Heathrow Drive Lincolnshire IL 60069 Replacement Parts List Description 1 3 HP AC sump pump Caged dual float switch with piggyback controller Emergency backup pump Emergency control unit Y PVC pipe fitting Support bracket for backup pump Battery cap with hole for the fluid sensor Charger for backup pump Backup dual float switch Backup pump locking screw 12 x 1 2 pan head 1 1 4 check valve for backup pump 1 1 2 check valve for primary pump No hub stainless steel connectors 1 1 2 rubber union 2 hose clamp Cable tie Stock items available in plumbing department Call 800 991 0466 option 3 to order parts Part No BW1033 GL BW 2 1011004 BWE CONT 1120007 1121003 1125000 1015003 1020009 1100018 1141000 1141001 1142000 1142001 1122002 1122000 Audible Alarm 1100018 BOTTOM VIEW BACKUP PUMP LOCKING
15. Combination Primary and Backup Sump Pump System Instruction Manual amp Safety Warnings Table of Contents Understanding the Warning Lights and Alarms Silencing the alarm during Important Safety Warnings and an emergency I 6 Instructions Electrical precautions 1 ie on Battery preparation l Backup pump alarm 7 Battery precautions 1 Replacing the backup pump 8 Introduction Replacing d i i Items included in system 2 Battery alarm 9 AA E ec Cleaning battery terminals 10 y p Replacing the battery 10 Installing the Pipe and Pump 3 Testing the System Testing the pump 11 Preparing the Battery 4 9 Testing the float switch 11 Battery Instructions Parts amp Service Information Technical support 11 System Connections Mounting the backup control unit Connecting the backup pump Installing the battery fluid sensor Connecting the battery Connecting the charger Connecting the primary pump Replacement Parts Diagram amp List 14 Troubleshooting Guide 13 DDD OI uU OI Warranty 14 IMPORTANT Even if you have the Basement Watchdog sump pump system installed by someone else you must read and follow the safety information contained in this manual Failure to do so could result in property damage serious injury or death Product Operation 6 Important Safety Warnings amp Instructions SAVE THESE INSTRUCTIONS This manual contains important SAFETY WARNINGS and OPERATING INSTRUCTIONS for the Basement Watchdog com
16. activated repeatedly you can temporarily silence the alarm by sliding the Audible Alarm switch to OFF When the primary pump has resumed normal operation and the backup pump is no longer activating repeatedly slide the switch to the ON position to resume the full monitoring capability The alarm and pump light will still be on Push the WHITE button to silence the alarm Audible Alarm A HI BASEMENT a On Push to test or reset Battery Backup Sump Pump System WARNING What to do J Power Check circuit breaker amp plugs aa Fa Audible Alarm Battery Backup Sump Pump System WARNING What to do REPLACING THE BACKUP PUMP Before you begin this process you will need a new backup pump You may also want to change the check valves at this time The backup pump uses a 1 1 4 check valve the primary pump uses a 1 1 2 check valve See parts list on page 12 A DANGER Risk of electrical shock or battery explosion which can cause serious injury or death Wear eye protection Work in a well ventilated area Do not smoke or allow a spark or flame in the vicinity of the battery Avoid dropping metal tools on the battery Review the safety instructions on page 1 YOU WILL BE DISCONNECTING ALL THE WIRES BE SURE THEY DO NOT FALL INTO THE SUMP PIT SEE DIAGRAM ON PAGE 12 FOR PARTS DESCRIPTION n Unplug the primary pump from the blue controller Remove the charger plug from the back of the
17. bination sump pump system You will need to refer to it before attempting any installation or maintenance ALWAYS keep these instructions with the unit so that they will be easily accessible Failure to read and follow these warnings and instructions could result in property damage serious injury or death It is important to read this manual even if you did not install the Basement Watchdog combination sump pump since this manual contains safety information regarding the use and maintenance of this product DO NOT DISCARD THIS MANUAL ELECTRICAL PRECAUTIONS Risk of electrical shock and fire hazard May result in death serious injury shock or burns To help reduce these risks observe the following precautions e DO NOT walk on wet areas of the basement until all power has been turned off If the main power supply is in a wet basement call an electrician e ALWAYS disconnect the pump from the power source before servicing or making adjustments e ALWAYS unplug the control unit and disconnect the cables from the battery before attempting any maintenance or cleaning e NEVER handle the pump or motor with wet hands or when standing on a wet or damp surface while the pump is plugged into the power source e MAKE SURE THERE IS A PROPERLY GROUNDED RECEPTACLE AVAILABLE This pump is wired with a 3 prong grounded plug To reduce the risk of electric shock be certain that it is only connected to a properly grounded 3 prong receptac
18. by the label on top of the battery Hold the sensor straight and press it firmly into the hole all the way up to the connector Do not bend the sensor rod If you are not using the Basement Watchdog battery you cannot use the battery fluid sensor However you must attach the sensor to the POSITIVE post of the battery or the alarm will sound continuously The Basement Watchdog sump pump system will not warn you if the fluid level is low in this configuration You will need to check your battery every couple of months to see if it needs water If the battery dries out the system will not work If you are using a maintenance free battery or sealed AGM battery you will also need to attach the fluid sensor to the POSITIVE post of the battery or the or the alarm will sound continuously NEGATIVE POST POSITIVE N O1 1 Connecting the battery Remove the wing nuts Connecting the charger from the battery terminals Remove the security tag from the battery cables Attach the battery cables to the battery the WHITE wire to the NEGATIVE post and then the BLACK wire to the POSITIVE post Replace the wing nuts and tighten Note Connecting the cables to the wrong posts will damage the controller Immediately plug the charger into the charger jack on the back of the control unit then into an AC outlet on the wall If the pump alarm is sounding press the WHITE button to silence the ala
19. ch as gasoline fuel oil kerosene etc Introduction The Basement Watchdog combination sump pump system is designed to provide both primary and backup pumping capabilities The primary pump will operate as long as it is receiving AC power If the power is interrupted or more P i bre ll Backup Pump water is coming into the sump than the AC pump ay jie a Float Switch can handle the backup sump pump will begin W pumping automatically The backup system has ee unique monitoring features that diagnose a problem and sound an alarm A light on the display panel of the control unit will indicate the cause of the alarm and the corrective action The two systems have been preassembled for easy installation Primary Pump Float Switch _ Primary The Basement Watchdog Sump Pump System includes Pump m A 1 3 HP primary pump with a caged dual float switch and a blue piggyback controller Backup that plugs into the wall outlet Pump m A yellow backup pump supported by a bracket Controller m A yellow control unit for the backup pump with a battery fluid sensor a dual float switch and battery cables m A cable tie to attach the yellow control unit Battery to the discharge pipe Charger m Two cable ties to secure the other wires to the discharge pipe m A battery cap with a hole to accommodate the fluid sensor A battery charger m A rubber union _ Primary it sensor tum You will also need to supply e n stl a
20. e adapter from the pump 3 Measure the distance from the bottom of the sump pit or from the top of the bricks in the sump pit to the end of the discharge pipe Subtract 18 3 4 inches the height of the pump system 1 inch Cut a piece of 1 1 2 rigid PVC pipe to that length 4 a Connect this piece to the discharge pipe by cementing the two pieces together with a 1 1 2 PVC pipe connector Follow the instructions on the PVC pipe cleaner and cement or b connect the two pieces of pipe together with a rubber union 5 Remove the assembled pump system from the shipping carton by lifting the strap at the bottom of the unit and supporting the top of the unit with your hand Stand the unit on the ground near the sump pit Visually inspect your pump Products may be damaged during shipping If the product has been damaged contact your place of purchase or Glentronics before installation 6 Slip the lifting strap off of the pump 7 Remove the attached cords and controllers from the carton and place them next to the pump system BE SURE THE CORDS AND CONTROLLERS DO NOT FALL INTO THE SUMP PIT DURING THE INSTALLATION 8 Loosen the hose clamps on the enclosed rubber union and slide the union up on the discharge pipe until it is even with the bottom of the pipe 9 Lift the combination system by the handle on the primary pump and lower it into the sump pit Make sure it is level 10 Inspect the two float switches Th
21. e water will rise to the second float and it will activate the pump As the pump evacuates the water from the pit the floats will drop The pump will run for an additional 10 seconds to extend the cycle after the lower float drops The blue controller for the primary pump powers this switch During a power outage or if more water is entering the sump than the primary pump can handle the backup pump will automatically begin pumping It also has a dual float switch so if one float fails to activate the pump the second float will activate the pump as soon as the water reaches that level As the water recedes below the float switch a timer in the control unit will run the pump an additional 45 seconds to evacuate the pit While the pumps are active water will come out of the 1 8 hole that is located on the top of the main pump and out of the hole in the elbow of the backup pump This is normal The holes are needed to prevent an air lock within the system DO NOT obstruct the holes or an air lock may prevent the system from activating Batteries and sump pumps need maintenance The control unit on the backup system monitors the battery and power conditions and sounds an alarm when maintenance is required Below is an explanation of the warnings and alarms Battery Maintenance Measuring the battery fluid level is one of the most important features of the system It is important to check the battery fluid levels at least
22. ed press the two caps on the top of the battery Within 15 30 minutes of adding acid the battery will be 70 80 charged The system will then finish charging the battery During this time the alarm may sound This is normal Remove the paper and plastic bag from beneath the battery Roll it up with the plastic on the outside and place it in the trash CAUTION When you fill the battery for the FIRST time it will be the ONLY time you add acid to the battery In the future when the fluid level is low add distilled water to the cells Never add more acid System Connections Risk of electrical shock or battery explosion which can cause serious injury or death Unplug the main AC pump to avoid electrical shock Wear eye protection Work in a well ventilated area Do not smoke or allow a spark or flame in the vicinity of the battery Avoid dropping metal tools on the battery If battery acid contacts eyes flush with water for 15 minutes and get prompt medical attention Review the safety instructions on page 1 MOUNTING THE CONTROLLER When you position the backup system control unit on the discharge pipe be sure the charger cord will reach the AC power outlet and the pump cable and the float switch will reach the bottom of the sump Position the unit in a well ventilated area Do not place anything on top of the battery Diagram C 1 Mounting the backup control unit a Thread one plastic cable tie through the tw
23. ey should both be vertical and positioned so that they 11 move smoothly without hitting the pump or the wall of the sump pit Position the top of the pump system pipe so it is directly below the discharge pipe Slide the rubber union down until half of the rubber union is covering the pump pipe and the other half is covering the bottom of the discharge pipe Tighten the hose clamp screws securely MESURER LA TUYAU DE DRAI DISTANCE Preparing the Battery The Basement Watchdog Emergency Standby Battery has been designed to run this system for 50 hours based on a 10 duty cycle However most of the time the pump will turn on and off and the battery will run the pump intermittently for days In addition the unique materials in the battery enable it to last longer in standby service To extend the run time of the pump use the Basement Watchdog Big Standby Battery It will run this pump for 100 hours based on a 10 duty cycle Why will it run longer Because the Big battery is rated for other Basement Watchdog pumps that draw more power amps The emergency pump puts less drain on the battery so the battery lasts longer NOTE The battery will not run the primary pump CAUTION e The use of automotive batteries is NOT recommended Automotive batteries are not designed for this application They will only run the pump for a short time and will have a shorter life than a standby battery e The ba
24. g the fluid sensor will vary slightly Instructions for both batteries follow If the top of your battery looks like photo A follow the instructions on this page If the top of your battery looks like photo B on page 5 follow the instructions on page 5 A DANGER POISON Contains sulfuric acid Wear eye and clothing protection If battery acid contacts skin or clothing wash immediately with soap and water If acid enters eyes flush with water for 10 minutes and get medical attention Review the safety instructions on page 1 1 If you have not purchased a battery box place a plastic garbage bag on the floor with some paper towels or newspaper on top of it while you are filling the battery Place the dry unfilled battery on top of the paper If you have purchased a battery box place it directly on the floor and place the battery in it 2 Remove the foil seal on the top of the battery 3 a Carefully push in the perforated tab at the top of the acid pack Lift up the large tab and pull out the dispensing hose Hold the hose upright above the pack and squeeze the hose forcing all the acid back into the pack b Position the acid pack and battery as shown at the right Pinch the end of the hose together and cut off the tip Insert the end of the hose into each cell Control the flow by pinching the hose with thumb and forefinger Fill each cell of the battery to a level just covering the battery plates and then go back and top
25. he cost of product replacement only If any term is held to be illegal or unenforceable the legality or enforceability of the remaining terms shall not be affected or impaired What is Covered by this Warranty GLENTRONICS INC warrants to the end purchaser that its pumps switch and control unit products are free from defective materials and workmanship for the periods indicated below All parts and labor excluding installation for a period of e 2 years from the date of purchase when used intermittently as a sump pump The defective product must be returned directly to the factory postage prepaid with the original bill of sale or receipt to the address listed below GLENTRONICS INC at its option will either repair or replace the product and return it postage prepaid What is NOT Covered by this Warranty This warranty does not cover the cost or value of damaged property including expressly any property that has been affected by water overflow seepage or flooding If GLENTRONICS INC determines that a product is deemed defective under this warranty agreement it will repair or replace the PRODUCT ONLY GLENTRONICS INC will not cover the cost to reinstall the product nor will GLENTRONICS INC pay the cost of having a plumber or contractor repair or replace the product GLENTRONICS INC will not repair or replace a product that was installed incorrectly A product shall be considered installed incorrectly when it deviates in any
26. id sensor is positioned in the 2nd cell from the positive post Depending on which battery you own the sensor will fit in the top of the battery cap or in the molded hole on the top of the battery The location is marked with an arrow on the top of the battery The warning light and alarm will turn off automatically when the battery is refilled and the sensor is replaced 6 Replace the battery cables the WHITE to the NEGATIVE post and the BLACK to the POSITIVE post Replace the wing nuts and tighten 7 Replace the battery box cover 8 Plug the charger and the blue AC controller back into the outlet Pump When the water rises in the sump pit and lifts the float switch the pump will begin pumping and the PUMP light and alarm will turn on The pump warning stays on to alert you to the fact that the standby system was used to empty the water from the sump Try to determine what caused the system to activate e Check the main pump for failure It may not be working the float switch may be stuck or the pump may be too small to handle the inflow of water e Make sure the check valves are working and installed correctly They may need to be replaced See page 12 for check valve locations e Make sure the discharge pipe is not clogged or frozen e If the power was out and the backup pump was activated you need to push the WHITE button to silence the alarm During a power outage or times when the pump is
27. itions whether oral written statutory express or implied GLENTRONICS INC disclaims all statutory and implied warranties including without limitation warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects to the extent permitted by law GLENTRONICS INC will not be liable for any incidental special or consequential damages for breach of any express or implied warranties on this product In so far as such warranties cannot be disclaimed GLENTRONICS INC limits the duration and remedies of such warranties to the duration of this express warranty and AT GLENTRONICS INC s option the repair or replacement services described below Some states countries and provinces do not allow limitations on how long an implied warranty or condition may last so the limitation described above may not apply to you Any and all causes of action arising from filed as a result of or in reference to this warranty or the products described under this warranty shall be governed by and construed under the laws of the State of Illinois Any cause of action arising from filed as a result of or in reference to this warranty or the products described under this warranty shall be filed only in the Circuit Court of the 18th Judicial District Lake County Waukegan Illinois or in the Northern District of Illinois if filed in Federal Court The maximum liability for any product described in this warranty shall be t
28. ke or allow a spark or flame in the vicinity of the battery Avoid dropping metal tools on the battery If battery acid contacts eyes flush with water for 15 minutes and get prompt medical attention Review the safety instructions on page 1 If this warning light and alarm are on you need to add distilled water to the battery This alarm cannot be silenced When the battery is refilled and the sensor is replaced the alarm will go off automatically To refill the battery 1 Unplug the charger and the blue AC pump controller from the wall outlet 2 If you are using a battery box remove the cover and fan the area around the top of the battery with a piece of cardboard or another non metallic material to remove any hydrogen or oxygen gas that may have been emitted from the battery 3 Then unscrew the wing nuts and remove the battery cables and the fluid sensor from the battery 4 Remove the battery caps Add distilled water to each cell If distilled water is not available tap water with a low mineral content may be used Well water is not recommended NEVER ADD MORE ACID Fill the battery to level 2 as shown in Diagram B on page 4 The Basement Watchdog battery filler will automatically fill the level to the correct height See enclosed order form 5 Using a paper towel clean the underneath portion of the battery cap that contains the fluid sensor Replace the battery caps and the fluid sensor Be sure the flu
29. lace battery Potential Cause POWER FAILURE Solutions Power outage None The backup pump will run off of the battery Flip the alarm switch to the off position to silence the alarm Be sure to flip it back to on when the power is restored Try another outlet replace the fuse or reset the circuit breaker The charger is unplugged from the wall or the back of the controller Make sure the power cord is plugged in securely The control unit is receiving less than 110 volts from the outlet None if the utility company has instigated brown outs Otherwise reduce the number of other appliances on the circuit PUMP WILL NOT SHUT OFF Solutions Make sure the pump is securely plugged into the back of the control unit Remove strainer from pump and clean out any debris Replace the pump Potential Cause INSUFFICIENT OR NO WATER VOLUME Solutions The main AC pump failed because of a power outage None The backup pump was activated when needed The water was coming into the sump faster than the main pump could evacuate it The float switch on the main AC pump is stuck or defective Free the float switch on the main pump or replace it The main AC pump is broken Replace the main AC pump The main AC pump could not keep up with the inflow of water None The backup pump was activated as needed If this is a recurring problem install a higher capacity main pump Potential Cause The battery fluid is low The fluid sensor is installed improper
30. le If you have a 2 prong receptacle have a licensed electrician Page 1 replace it with a 3 prong receptacle according to local codes and ordinances e NEVER bypass grounding wires or remove the ground prong from the plug e DO NOT use an extension cord The electrical outlet should be within the length of the pump s power cord and at least 4 feet above the floor level to minimize potential hazards from flood conditions e DO protect the electrical cord from sharp objects hot surfaces oil and chemicals Avoid kinking the cord e MAKE SURE the supply circuit has a fuse or circuit breaker rated to handle the power requirements noted on the nameplate of the pump CAUTION To reduce the risk of hazards that can cause injury or property damage observe the following precautions e DO NOT use the power cord or strain relief to carry the pumps Use the handle e DO NOT pull on the cord to disconnect the system or the pump Pull the plug e DO NOT expose the control units to rain or snow e DO NOT operate the pumps or control units if they have been damaged in any way e DO NOT use pumps in pits handling raw sewage salt water or hazardous liquids e DO NOT disassemble the pumps or control units When service is required contact Glentronics technical support at 800 991 0466 option 3 Return the product to the manufacturer for any repairs at the following address Glentronics Inc 645 Heathrow Drive Lincolnshire
31. ly Not using a Basement Watchdog battery An outlet fuse or circuit breaker has failed Potential Cause Backup pump is unplugged Backup pump is clogged Backup pump is broken None The backup pump was activated when needed The check valve is stuck and the water cannot pass through it Replace the check valve The discharge pipe is clogged or frozen and the water cannot pass through it There is a slight chance of false activation if the float switch cord is wrapped around the AC power cord Move the float switch cord away from the AC power cord ABNORMAL SOUND OR VIBRATION Solutions Make sure check valve is functioning or replace it Clear the discharge pipe Thaw cleanout the blockage or replace the discharge pipe Potential Cause Check valve is broken Discharge pipe is clogged or frozen Limited Warranty By opening this package and using this GLENTRONICS INC product you are agreeing to be bound by the terms of the GLENTRONICS INC limited warranty warranty as set out below Do not use your product until you have read the terms of the warranty If you do not agree to the terms of the warranty do not use the product and return it within the return period stated on your purchase receipt from the retail store or authorized distributor where you purchased it for a refund To the extent permitted by law this warranty and the remedies set forth are exclusive and in lieu of all other warranties remedies and cond
32. mpany During this emergency the Basement Watchdog system will automatically switch to battery power and protect your basement from flooding You can silence the POWER alarm by Sliding the audible alarm switch to OFF The alarm will be silenced but the light will stay on The system will continue to operate while the power alarm is silenced Be sure to slide the switch to the ON position when power is restored to resume full monitoring capability 1 If the power is on in the rest of the house check the outlet the home circuit breaker or the fuse box for failure and correct the problem 2 Check the charger Make sure it is securely plugged into the wall outlet Make sure the power outlet is working 3 Check the charger plug that fits into the rear panel of the control unit Make sure it is securely plugged into the control unit The control unit must receive 115 volts AC 5 from the AC outlet Any voltage lower than 110 volts will activate the POWER alarm Lower voltages can be caused by utility brown outs or a heavy power draw from other appliances on the same circuit If all the connections are secure and the wall outlet is operating but the POWER warning light is still on replace the charger unit Contact Glentronics Inc at 800 991 0466 option 3 Water Risk of electrical shock or battery explosion which can cause serious injury or death Wear eye protection Work in a well ventilated area Do not smo
33. o mounting brackets on the back of the control unit b Secure the controller to the discharge pipe by wrapping the tie around the pipe and pulling it tight Ro Connecting the backup pump Remove the security tag from the pump and plug the pump wires into the pump connector on the back of the control unit 0S Installing the battery fluid sensor If you are using a battery box remove the cover and fan the area around the top of the battery with a piece of cardboard or another non metallic material to remove any hydrogen or Diagram C FLOOR JOIST SLOPE PIPE DOWN PRIMARY BACKUP PUMP CONTROLLER BATTERY SENSOR LE CABLE TIE CABLES a CABLE TIE SUMP PIT COVER bs BATTERY Ew SSS BACKUP PUMP FLOAT SWITCH D i a ira m E nS a PRIMARY PUMP FLOAT SWITCH PRIMARY PUMP o GD La ss oxygen gas that may have been emitted from the battery a If you have battery A replace the battery cap that is 2nd from the POSITIVE post of the battery with the battery cap that is provided in the Basement Watchdog package An arrow on the top of the battery marks this position There are two holes in the battery cap Insert the fluid sensor in the hole that is off center on the top of the cap Do not glue the sensor into the cap b If you have battery B a hole has been molded into the top of the battery to accept the fluid sensor rod The sensor hole is marked
34. on Defective float switch Replace float switch with new float switch Defective pump Replace pump with new pump Potential Cause THERMAL PROTECTOR TRIPPING OR NOT FUNCTIONING Solutions Locked impeller Remove strainer and clear obstruction Incorrect power supply Check power supply source and voltage Pump running continuously with no water present Check float switch PUMP STARTS AND STOPS TOO FREQUENTLY Solutions Raise both float switches Install or replace check valve Replace float switch with new float switch Potential Cause Float switches mounted too low Water back flowing from pipe Malfunctioning float switch PUMP WILL NOT SHUT OFF Solutions Clear blockage or thaw frozen line Clear debris from intake strainer Potential Cause Clogged or frozen discharge Blocked intake strainer One or both of the floats is obstructed and cannot drop down Clear debris from inside the float cage Loosen nut on top of float then remove c clip on bottom of float Remove debris Tighten nut on top of float then replace c clip on bottom of float When reassembling the float the magnetic strip on the inside of the float should be facing down Replace float switch with new float switch Replace check valve Defective float switch Check valve is stuck Potential Cause INSUFFICIENT OR NO WATER VOLUME Solutions Check valve on secondary pump will not close and water re circulates within the system Replace the check valve on the secondary p
35. once every 4 6 months Detailed instructions on adding distilled water to the battery can be found within the Understanding the Warnings amp Alarms section of this manual page 7 Water If you are not using a Basement Watchdog standby battery you cannot use the battery fluid sensor You will need to attach the fluid sensor to the POSITIVE post of the battery or the alarm will sound continuously The system will NOT warn you if the fluid level is low in this configuration You will need to check your battery every couple of months to see if it needs water If the battery dries out the system will not work If you are using a maintenance free battery or sealed AGM battery you will also need to attach the fluid sensor to the POSITIVE post of the battery or the alarm will sound continuously Understanding the Warnings amp Alarms The Basement Watchdog backup control unit features a series of warning lights that pinpoint potential problems In addition an alarm sounds to alert you to the problem In some cases the lights and alarm will go off automatically when the problem has been solved In others the WHITE button must be pushed to silence the alarm Refer to the table on page 7 for a quick review of the features and their corresponding alarm status Page 6 Audible Alarm a Of FL On ben a gt BASEMENT ie a VATCHDOG OF rese Battery Backup Sump Pump System WARNING What to do D a Power Check circuit breake
36. ontrol unit for charging a LEAD ACID battery only DO NOT use the control unit for charging dry cell batteries that are most commonly used with home appliances e Be sure the area around the battery is well ventilated e When cleaning or adding water to the battery first fan the top of the battery with a piece of cardboard or another non metallic material to blow away any hydrogen or oxygen gas that may have been emitted from the battery e DO NOT drop a metal tool onto the battery It might spark or short circuit the battery and cause an explosion e Remove personal metal items such as rings bracelets watches etc when working with a lead acid battery A short circuit through one of these items can melt it causing a severe burn e ALWAYS remove the charger from the electrical outlet before connecting or disconnecting the battery cables Never allow the rings to touch each other e Check the polarity of the battery posts The POSITIVE battery post usually has a larger diameter than the NEGATIVE post POSITIVE POST HAS LARGER DIAMETER NEGATIVE POST HAS SMALLER DIAMETER e When connecting the battery cables first connect the small ring on the end of the WHITE wire to the NEGATIVE post of the battery and then connect the large ring on end of the BLACK wire to the POSITIVE post of the battery POSITIVE NEGATIVE POST POST A DANGER Do not use system to pump flammable or explosive fluids su
37. other than GLENTRONICS INC this warranty shall no longer be valid Prior to defective operation the unit must not have been previously altered repaired or serviced by anyone other than GLENTRONICS INC or its agent the serial number on the unit must not have been altered or removed the unit must not have been subject to accident misuse abuse or operated contrary to the instructions contained in the accompanying manual The dealer s dated bill of sale or installer s invoice must be retained as evidence of the date of purchase and to establish warranty eligibility Where are Products Sent for Warranty Service Glentronics Inc 645 Heathrow Drive Lincolnshire IL 60069 How Can I Obtain More Information By calling 800 991 0466 2009 Glentronics Inc 1806040 03 15
38. r amp plugs or replace charger d Water Add distilled water to the battery Ox Mou This pump was activated Check System The charger is charging your main pump for failure the battery di Battery The battery is defective or discharged Replace battery Watching Out for You SILENCING THE ALARM DURING AN EMERGENCY The Basement Watchdog backup sump pump system is equipped with a switch that will silence the audible alarm during an extended emergency The POWER and PUMP alarms can be silenced during a power outage or during heavy rains when the pump is activated repeatedly To silence the POWER and PUMP Audible Alarm alarms slide the rite On audible alarm ae t test or reset switch to OFF The POWER and or the PUMP light will Battery Backup Su remain on but the WARNING Whatt audible alarm will Power A not sound mii When the emergency has ended slide the switch to the ON position to resume the full monitoring capability or you will not be warned the next time an emergency occurs Alarm shuts off automatically when the problem is corrected es Alarm can be silenced before problem is corrected Yes No push white button SYSTEM No Alarm No Alarm BATTERY No Y Page 7 The WATER and BATTERY alarms cannot be silenced Both require immediate attention Power There are several causes for power failure The most common is a power outage by your electric co
39. rm If you are using a battery box place the cover on the box Connecting the primary pump Plug the piggyback controller into a properly grounded 3 prong outlet Then plug the primary pump into the receptacle on the controller For a neater installation secure the cables Oo from the controllers to the discharge pipe in a couple places with the additional cable ties Make sure the wires are not touching each other or overlapping each other After the initial installation be sure to check the pump operation by filling the sump with water and observing the pump through one full cycle The primary pump Should run for 10 seconds after the lower float drops Audible Alarm Battery Backup Sump Pump System WARNING What to do Power Check circull breaker amp plin z a enlace change 11 A pit cover is recommended for all installa tions as a safety measure and to prevent debris from falling into the pit Place the cover on top of the pit making sure not to pinch or crimp the pump wires with the cover The pit cover usually has an existing hole that will allow the cords to be passed through it or you can drill a hole in the cover Product Operation The dual float switch on the primary pump contains two large floating rings enclosed within a protective cage Water will lift the bottom float by 1 4 which will activate the pump If for any reason the lower float does not activate the pump th
40. s stopped push the WHITE button to silence the alarm If the WHITE button is pressed before the pump has stopped the alarm will go off temporarily Wait for the pump to stop pumping and then push the WHITE button to completely silence the alarm While the pumps are active water will come out of the 1 8 holes located on the top of the main pump and in the elbow of the backup pump This is normal The holes are needed to prevent an air lock within the system DO NOT obstruct the holes or an air lock may prevent the system from activating TESTING THE PRIMARY PUMP FLOAT SWITCH Lift the float within the cage with a pencil or other non metallic item and let it drop The pump will run for an additional 10 seconds after the float returns to the original position It will not damage the pump to run it for this short time if the sump pit is dry However DO NOT hold the float up for an extended time without water in the sump MAINTENANCE CHECK LIST Maintenance should be performed 1 2 times per year 1 Lift the float switches on both pumps as described above 2 Remove all debris from the bottom of the pit and the pump strainer 3 Remove all debris floating in the water 4 Remove all debris from the float switch cage 5 Fill the pit with water Make sure the pumps turn on at the intended levels 6 While the pump is running make sure the pump is evacuating water at a good pace and water is coming out of the
41. scharge pipe to an exterior wall should have the Shortest path with the fewest turns The more turns will reduce the pumping capacity The discharge pipe must be positioned in a downward slope so any remaining water will drain away Failure to do this will prevent water from exiting the pit and damage the pump if the line freezes see Diagram A The system should be placed on a flat surface free from dirt and debris If the bottom of the SLOPE PIPE DOWN Diagram A PRIMARY PUMP CONTROLLER BACKUP PUMP CONTROLLER BACKUP CONNECTOR OR UNION a BATTERY CABLE T E CABLE TIE SUMP PIT COVER N et pem q iff lef I J 1 E i b BACKUP PUMP FLOAT SWITCH gt gt j LT BACKUP PUMP PRIMARY PUMP FLOAT SWITCH PRIMARY PUMP PUMP STAND OR BRICKS Page 3 sump pit is not clean remove as much of the debris as possible You should place a pump stand or bricks on the floor of the sump pit to raise the pump above the debris If you are replacing an old sump pump unplug the pump from the outlet 1 Remove the check valve or rubber union If the existing system is installed without a check valve or rubber union saw the pipe apart above the sump pit per 3 below Discard the check valve The Basement Watchdog system contains built in check valves so the old check valve will not be needed 2 Remove the old pump from the pit and unscrew the pipe and pip
42. the primary pump from the blue controller Page 9 MO U v A e Nl Remove the charger plug from the back of the yellow controller Unplug the backup pump from the back of the yellow controller Remove the sensor from the battery Remove the battery wires from the battery terminals Be sure they do not touch each other while one is connected to the battery Slowly loosen the rubber union on the top of the combination pump assembly to separate the pipes The water trapped in the pipe will pour out into the sump as the rubber union is loosened Separate the pump assembly from the rubber union and lift it out of the sump by the handle on the primary pump 8 Turn the assembly up side down over the sump pit to allow the remaining water in the system to drain 9 Loosen the hose clamp on the caged float switch and remove the float switch 10 Cut the cable ties on the backup float switch and remove it 11 Loosen the hose clamp on the top of the no hub connector on the primary pump 12 Loosen the hose clamp on the top of the no hub connector on the backup pump 13 Remove the Y connector 14 Unscrew the primary pump check valve 15 Carefully slide the backup pump and bracket out of the handle of the primary pump Now reverse the process 16 Carefully slide the backup pump and bracket into the handle of the new primary pump Screw in the check valve on the top of the
43. tomatically unless it is old or damaged The alarm will go off when the AC power is restored and the pumping energy reaches 1 2 hour or more In the event that your Basement Watchdog backup sump pump has pumped for an extended period of time the battery may be very depleted In this condition when the AC power is returned to the unit a battery alarm will continue to sound The battery may need a longer period to recharge or require an automotive or marine battery charger For a faster recharge an automotive or marine battery charger can be used to recharge the battery Follow the manufacturer s instruction and safety information included with the charger Make sure the backup control unit is disconnected from the battery If the battery is relatively new and the battery alarm is activated before you replace the battery call the Glentronics service department The phone number is 800 991 0466 option 3 TO CLEAN THE BATTERY TERMINALS AND CABLES A DANGER Risk of electrical shock or battery explosion which can cause serious injury of death Wear eye protection Work in a well ventilated area Do not smoke or allow a spark or flame in the vicinity of the battery Avoid dropping metal tools on the battery If battery acid contacts eyes flush with water for 15 minutes and get prompt medical attention Review the safety instructions on page 1 1 Unplug the charger and blue AC controller from the wall outlet 2 Remove
44. ttery fluid sensor and cap are designed to fit the Basement Watchdog batteries Measuring the battery fluid is one of the most important features of the system since about 80 of backup sump pump failures are the result of a battery that has dried out e The internal construction of some wet cell batteries may not be compatible with this system Glentronics can not guarantee the compatibility of other brands of batteries The use of a Basement Watchdog battery is HIGHLY recommended A DANGER DO NOT insert the fluid sensor into any battery except a Basement Watchdog battery DO NOT use the enclosed battery cap on any battery except a Basement Watchdog battery DO NOT drill a hole in the cap or the top of another brand of battery to accommodate the fluid sensor Batteries emit explosive gases which can cause serious injury or death PREPARING THE BASEMENT WATCHDOG STANDBY BATTERY The Basement Watchdog batteries are shipped dry without acid so they never lose power before you take them home A battery is activated when the acid is added and then it slowly begins to deteriorate as it ages By adding the acid just before use the battery will always be fresh Use 1 265 specific gravity battery acid to fill the battery It is available where you purchased the battery NOTE Basement Watchdog battenes now come in two configurations The tops of the battenes look different and the directions for filling the battenes and connectin
45. ump Partially blocked impeller Remove strainer and clear obstruction Clogged or frozen discharge pipe Clear blockage or thaw frozen line Broken or leaking pipe Repair pipe Low power voltage Check power voltage wires and cable condition Check valve is stuck Replace check valve ABNORMAL SOUND OR VIBRATION Solutions Check valve is broken Replace the check valve Blocked intake screen Clear debris from intake screen Defective pump Replace pump Potential Cause If the above solutions do not resolve the problem follow the instructions within this manual to disconnect the system from the outlet and battery terminals then reconnect the system and push the reset button If the problem continues contact customer service Page 13 Backup Pump Troubleshooting Guide Read safety warnings amp instructions before attempting any repairs or maintenance BATTERY FLUID LOW Solutions Add distilled water to each cell of the battery The fluid sensor should be inserted into the designated hole on the top of the battery and pushed down This feature cannot be used Attach the fluid sensor to the positive post of the battery Potential Cause BATTERY PROBLEM Solutions Terminals are corroded Clean terminals and cables Cables are loose Tighten wing nuts Battery is discharged below 25 Replace battery if power is out There is only 1 hour of continuous pumping power left Battery will recharge when power is restored Battery is old or damaged Rep
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