Twin Star 10QF9239BRZ-A04 Instructions / Assembly
Contents
1. REV 0 www tsicustomerservice com OPERATION INSTRUCTIONS FUNCTION ICON DESCRIPTION POWER Use the POWER button to turn on or off the unit from the remote or control panel FLAME To adjust the flame brightness press the FLAME button Once pressed the display will flash the current brightness setting Press the FLAME button again to adjust the brightness There are 5 brightness settings 5 is brightest and 1 is dimmest TEMPERATURE To turn on the heater press the TEMPERATURE button Once pressed the display will flash the current setting tem perature press the TEMPERATURE button to cycle through the settings Pressing and holding the TEMPERATURE button on the control panel for 5 seconds will switch between deg F to C The thermostat setting range is 60 F 82 F or 16 C 28 C or always ON pressed the display will flash the current timer setting length press the button to set the desired timer Timer settings are 0H 30 1H 2H 3H 4H 5H 6H 7H 8H and 9H TIMER E To setthe sleep timer press the TIMER button Once REV 0 www tsicustomerservice com TROUBLESHOOTING Logs glow but no i 858 Flame effect turned off Press flame button several times flame effect I i Unit is designed to be used as a supplemental heat source in conjunction with a mproper use of unit h primary heat source Your unit should always be positioned on an inside wall w2. papers clothes and curtains at least 3 feet 0 9 m from the front of this appliance and keep away from the sides and the rear WARNING In order to avoid overheating do not cover the heater 3 CAUTION Never leave the heater operating unattended Extreme caution is necessary if unsupervised children or invalids are nearby 4 The appliance is not to be used by children or persons with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction 5 Always unplug this appliance when not in use 6 Do not operate any heater with a damaged cord or plug or after the appliance malfunctions or if it has been dropped or damaged in any manner 7 Ifthe supply cord is damaged it must be replaced by the manufacturer its service agent or similarly qualified persons in order to avoid a hazard 8 Do not use outdoors 9 This heater is not intended for use in bathrooms laundry areas and similar indoor locations Never locate this appliance where it may fall into a bathtub or other water container 10 Do not run cord under carpeting Do not cover cord with throw rugs runners or the like Arrange cord away from traffic areas and where it will not be tripped over 11 To disconnect this appliance turn controls to the off position then remove plug from outlet 12 Connect to properly grounded outlets only This heater is for use on 120 volts The cord has a plug as shown a
3. IUT HOME MODEL 100F9239BLK 10QF9239BRZ www tsicustomerservice com HOME FURNISHINGS REV 0 www tsicustomerservice com GETTING STARTED 1 The serial number is located on the back of the heater the serial number is necessary for product warranty registration and customer service Model Number Serial Number 0000000 2 Go to www tsicustomerservice com for product warranty registration For registration use the MODEL NUMBER 100F9239BLK or 100F9239BRZ If you are unable to complete registration save your proof of purchase for warranty purposes PRODUCT SPECIFICATIONS AMPS 12 5 Amps WATTS 1500 Watts REV 0 www tsicustomerservice com IMPORTANT INSTRUCTIONS When using electrical appliances basic precautions should always be followed to reduce the risk of fire electrical shock and injury to persons including the following 1 Read all instructions before using this appliance 2 This appliance is hot when in use To avoid burns do not let bare skin touch hot surfaces If provided use handles when moving this appliance Keep combustible materials such as furniture pillows bedding
4. an radiate radio freguency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Modifications not approved by the party responsible for compliance could void user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 BATTERY REPLACEMENT NOTE Do not mix old and new batteries Do not mix alkaine standard carbon zinc or rechargable nicad nimh etc batteries Note x Battery disposal Please always dispose of batteries HH at a suitable recycling point Q Q REV 0 www tsicustomerservice com 1 YEAR LIMITED WARRANTY The manufacturer warrants that your new Electric Heat
5. ded by law 7 All other warranties expressed or implied with respect to the product its components and accessories or any obligations liabilities on the part of the manufacturer are hereby expressly excluded 8 The manufacturer neither assumes nor authorizes any third party to assume on its behalf any other liabilities with respect to the sale of the product 9 The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product 10 This warranty gives you specific legal rights and you may also have other rights which vary from state to state This warranty is void if a The Heater is subjected to prolonged periods of dampness or condensation b Any unauthorized alteration willful abuse accident or misuse of the product c You do not have the original receipt of purchase CUSTOMER SERVICE www tsicustomerservice com For Customer Service Call 1 888 674 7517 Questions Our experts are standing by assist you at our Toll Free help line we can help you with assembly and if necessary replace damaged missing parts Assistance is available 7 days a week 24 hours a day 365 days per year IMPORTANT Before contacting Customer Service please have this information available e Serial Number e Model Number e Sales Receipt or Proof of Purchase REV 0 www tsicustomerservice com
6. er is free from manufacturing and material defects for a period of one year from date of puchase subject to the following conditions and limitations 1 Installand operate this Electric Appliance in accordance with the installation and operating instructions furnished with the product at all times Any unauthorized repair alteration willful abuse accident or misuse of the product shall nullify this warranty 2 This warranty is non transferable and is made to the original owner provided that the purchase was made through an authorized supplier of the product 3 The warranty is limited to the repair or replacement of part s found to be defective in material or workmanship provided that such part s have been subjected to normal conditions of use and service after said defect is confirmed by the manufacturer s inspection 4 The manufacturer may at its discretion fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part s 5 Any installation labor construction transportation or other related costs expenses arising from defective part s repair replacement or othe wise of same will not be covered by this warranty nor shall the manufacturer assume responsibility for same 6 The owner user assumes all other risks if any including the risk of any direct indirect or conseguential loss or damage arising out of the use or inability to use the product except as provi
7. ill vary based on temperatures During this time cool air will blow Buttons do not work Defective control panel Replace control panel circuit board circuit board Display does not Defective control panel GEA circuit board Replace control panel circuit board How many quartz heating product Inquiry 3 Infrared Quartz heating elements elements are in my unit Ne Dairies or battery Change the remote batteries power Operate remote transmitter at a slow measured pace Press the remote control poor signal buttons with an even motion and gentle pressure Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction E Operate the remote at a distance less than 20 feet from the front of the Distance a appliance point the remote at the control panel Turn all switches to the OFF position and unplug the unit from the wall outlet for 5 minutes After 5 minutes plug the unit back into wall outlet and operate as normal Unit blows cool or cold air after the heater was runing Remote Control is not working The thermal protector has activated Temperature button disabled Ifyour heater will not blow warm air when you press the remote control button The HEATER or the button on the control panel of the heater and there are no beeping sounds or flashes on the display and the temperature button also has no effect after you press it several times the heater may be in locked mode To disable the loc
8. ith proper insulation The heater is taking a long Location The heater provides supplemental heating for up to 1000 sq ft in conjunction time to reach desired room with a primary heat source temperature GEK The back and side of the heater should be greater than 6 inches away from ob jects for proper air intake Use of surge protector Plug unit directly into the wall outlet extension cord Check your heater cord and plug connections Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat Be sure the plug fits tight in the outlet Heaters draw more current than small appliances overheating of Power cord gets warm Normal operation the outlet may occur even if it has not occurred with the use of other appliances During use check frequently to determine if your plug outlet or faceplate is HOT If so discontinue use of the heater and have a qualified electrician check and or replace the faulty outlet s Temperature will not Defective control panel R ae BEE eplace control panel circuit board change circuit board Heater does not turn on Turn the POWER to OFF and unplug the unit from the wall outlet for 5 min but other functions work Manual reset needed utes After 5 minutes plug the unit back into wall outlet and operate as normal fine If the problem persist contact customer service Normal operation will continue to run for several minutes before shutting cool down cycle down Times w
9. ked mode you can press and hold the power button for 10 seconds until you hear the heater beep 2 times then the heater will be out of Locked mode function is locked REV 0 www tsicustomerservice com EXPLODED VIEW Part Name Control panel circuit board Infrared Element Heater Blower Assembly Emberbed with Log Main Circuit Board Flame Generator Drive Motor Flame Generator Spinner Remote Control CARE AND MAINTENANCE Clean the trim using a soft cloth slightly dampened with citrus oil based product and buff with a clean soft cloth DO NOT use brass polish or household cleaners as these products will damage the metal trim Citrus oil based products can be obtained at supermarkets or hardware stores Periodic cleaning vacuuming of the filter is recommended WARNING Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire electrical shock and injury to persons Warning Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire electrical shock or personal injury REV 0 www tsicustomerservice com FCC IC INFORMATION NOTE This eguipment has been tested and found to comply with the limits for Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This eguipment generates uses and c
10. t A in Fig 1 Do not use a 2 prong adapters Never use with an extension cord or relocatable power tap power strip K A j B Fig 1 13 This appliance when installed must be electrically grounded in accordance with local codes or in the absence of local codes with the current CSA C22 1 Canadian Electrical Code or for U S A installations follow local codes and the National Electrical Code ANSI NFPA NO 70 14 Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire or damage the appliance 15 To prevent a possible fire do not block air intakes or exhaust in any manner Do not use on soft surfaces like a bed where opening may become blocked 16 This appliance has hot and arcing or sparking parts inside Do not use it in areas where gasoline paint or flammable liquids are used or stored This fireplace should not be used as a drying rack for clothing Christmas stockings or decorations should not be hung in the area of it 17 Use this appliance only as described in the manual Any other use not recommended by the manufacturer may cause fire electric shock or injury to persons 18 CAUTION Do not sit or stand on the heater the heater may become unstable REV 0 U C O S www tsicustomerservice com 3 OPERATION INSTRUCTIONS LIS IE Su OFO OROROORO ZE E E E O Display Control Panel
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