IHeat AHS18-D Use and Care Manual
Contents
1. FIGURE 4 2 Electrical Specifications by Model WIRE CONNECTIONS TO BREAKERS FOR MODELS AHS11 14 18 18D CIRCUIT CIRCUIT BREAKER BREAKER DOUBLE POLE DOUBLE POLE CAUTION models AHS11 14 16 18D The figure above shows you a typical electrical installation BY no means at all may you be able to reconfigure the wiring shown above as this may cause SERIOUS INJURY and or DEATH It is very Important to FOLLOW your local and municipal building codes when installing this Electric Tankless Water Heater The configuration above also shows that each individual heating element or Circuit needs to have its OWN CIRCUIT BREAKER NO EXCEPTIONS LO www drakkenusa com OPERATIONS MANUAL AHSD SERIES FIGURE 4 3 Electrical Specifications by Model WIRE CONNECTIONS TO BREAKERS FOR MODELS AHS21 24 27D CIRCUIT CIRCUIT CIRCUIT BREAKER BREAKER BREAKER DOUBLE POLE DOUBLE FOLE DOUBLE POLE CAUTION vogels AHS21 284 27 D The figure above shows you a typical electrical installation BY no means at all may you be able to reconfigure the wiring shown above as this may cause SERIOUS INJURY and or DEATH It is very important to FOLLOW your local and municipal building codes when installing this Electric Tankless Water Heater The configuration above also shows that each individual heating element or Circuit needs to have its OWN CIRCUIT BREAKER NO EXCEPTIONS WWW DRAKKENUSA COM H www drakkenusa com OPERATIONS MANUAL AHSD2. OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM H Electrical Installation IMPORTANT PLEASE READ PLEASE READ THESE INSTRUCTIONS THOROUGHLY amp COMPLETELY PRIOR TO INSTALLATION amp BEFORE USE FAILURE TO DO S0 COULD CAUSE PROPERTY DAMAGE OR SERIOUS PERSONAL INJURY OR DEATH amp CAN VOID YOUR WARRANTY This product must be installed by a licensed and qualified electrician in accordance with all applicable national state and provisional and local electric codes As with all electrical appliances under no circumstances should you attempt to install repair or disassemble this tankless water heater without first shutting off the power to the unit directly at the fuse or breaker box SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF YOU IGNORE THIS WARNING All wiring Wire Gauge or AWG and circuit protection Breakers must comply with the U S National Electric Code NEC in the U S A or the Canadian Electrical Code CEC in Canada Failure to do so could result in property damage and or personal injury and void your warranty Note The Canadian Electrical Code generally requires that all supply wires and corresponding circuit protection breakers used for tankless water heater applications Tankless water heaters applications must be sized 125 of the maximum current rating of the heater see model specifications below for details Before installing this product ensure that the home has sufficient electrical power ava
3. other codes in effect in the area in which the installation is to be made 2 Mounting your Tankless Water Heater Make sure that the mounting surface Is solid and secure and ensure that the unit is level prior to securing the screws For the ease of installation and servicing we recommend that this product be installed in an upright position with the inlet and the outlet water connections at the bottom of the unit MODELS MODELS AHS11 D AHS14 D AHS16 D AHS18 D AHS21 D AHS24 D AHS27 D 13 5 inches 17 inches 18 Inches 18 Inches sBJU ST f 5 inches Uo F Aas inches 3 inch NPT Sf inch NPT inan 3 4 inchNPT 3 4 inch NPT Hot Water Cold Water on duit Hot Water Cold Water Conduit Connection Connection TOREEN Connection Connection Knock out I www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM WARNING This tankless water heater should never be installed lower than the highest faucet or hot water application as if so can cause an air pocket in the home to damage your tankless water heater heating element and can void your product warranty MUST READ IMPORTANT INFORMATION THIS SECTION MUST BE READ THOROUGHLY AND COMPLETELY BEFORE INSTALLATION amp BEFORE USE FAILURE TO DO SO COULD CAUSE PROPERTY DAMAGE SERIOUS PERSONAL INJURY OR DEATH AND VOID YOUR WARRANTY Please follow all plumbing instructions carefully This product must be installed Dy a licensed and qualified pl
4. Press V and at the same time could convert the temp Display between degree Fahrenheit and degree Celsius 6 Temp Setting range is from 80 F 26 C to 140 F 60 C 7 The display screen will light off in 5 seconds while in the standby or power off otatus or without detecting water flow It will display the real temperature while you touch the buttons 8 Error detection while there is any failure of the parts during the working the screen will display the Corresponding code user could learn the maintenance procedure and solution by reading the user manual J USB Host automatic testing function with Trouble Shooting There is a USB port on the bottom of the See Fig 1 below enclosure while user inserts the USB dish into the heater the heater will enter itself into testing procedure automatically The above screen will display USB and 1HZ blinking screen in left side will display the current testing status during the testing period it will display TEST after finishing the test will display END screen in right will display the testing procedures and error code During the testing period if it detects water flow it will start testing the heating Elements the longest testing time could reach 120 seconds The testing would be closed in advance once discovering any errors After the testing it will generate a IHEAT TXT texts file automatically in the USB dish The heater will go Dack to standby status whi
5. SERIES WWW DRAKKENUSA COM 4 Electrical Installation continued WIRING CONNECTIONS STEP 1 Using a suitable wire gauge that meets all applicable electrical codes for the size of circuit breakers used For models AHS11 14 16 18D run two pairs of wires and a ground wire from the main breaker panel over to the water heater each pair of wires are for each individual circuit For models AHS21 24 27D run three pairs of wires and a ground wire from the main panel over to the water heater STEP 2 A separate ground conductor for each for each incoming circuit is required STEP 3 DOUBLE CHECK the electrical connections to make sure they are correct and that all wire connections are tight and secure Also confirm that the correct breaker size and wire gauge has been used and confirm that the unit has been connected to a ground in accordance with applicable codes STEP 4 Confirm that the plumber has purged air from the SYSTEM prior to turning on the power to the tankless water heater Refer to Section 2 1 in the plumbing Installation Mechanical section as well 9 Starting the Electric Tankless Water Heater The new Tankless Electric Water Heater was introduced to whether NEW or EXISTING must be thoroughly cleaned flushed drained and PURGED Any foreign material passing through the system could be detrimental to the Tankless Water Heater IMPORTANT NOTES As with all electrical appliances under no circumstances should you attempt to i
6. OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM ABOUT YOUR ELECTRIC TANKLESS WATER HEATER Congratulations on the purchase of your Drakken Electric Tankless Water Heater You have purchased one of the most technologically advanced Tankless Electric Water Heater in today s market Your new Tankless water heater is packed with up to date technology using several sensors to monitor vital telemetry like Flow Rate Inlet G Outlet water temperatures to then drive the correct amount of power through integrated circuits to maintain the temperature set by the user These advanced means of modulation are rarely used in the industry due to the high cost of engineering Drakken Industries has taken out the guess work and has put together an Engineering piece of machinery for the house hold users Your water heater Is equipped with USB capabilities where you the user can easily interact with the microprocessor in order to enter certain commands and or programs from setting user preferences to running self diagnosis of the whole heater this technology are exclusive to Drakken Industries At any time If you feel you need to ask any questions please feel free to contact our tech support department by e mail Drakken Industries LLC 790 West 20 Street Suite 103 Hialeah FL 33010 USA Tel 305 556 5266 Fax 305 556 9171 e mail info drakkenusa com This manual should be left with the unit after installation amp should be retained for future referen
7. RDANCE WITH ALL NATIONAL STATE PROVINCIAL amp LOCAL ELECTRICAL amp PLUMBING CODES PLEASE READ THESE INSTRUCTIONS THOROUGHLY amp COMPLETELY BEFORE INSTALLATION amp BEFORE USE FAILURE TO DO SO COULD CAUSE PROPERTY DAMAGE OR SERIOUS PERSONAL INJURY OR DEATH amp VOID YOUR WARRANTY IMPORTANT SAFETY INFORMATION THIS PRODUCT HAS MORE THAN 1 POWER SUPPLY CONNECTION POINT DISCONNECT ALL POWER SUPPLY BEFORE SERVICING THIS EQUIPMENT MUST BE USED ONLY WITH APPROVED SEPARATE SUPPLEMENTARY OVER CURRENT PROTECTION ASSEMBLIES N www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM TABLE OF CONTENTS Before you install your new tankless water heater Mounting Your Tankless Water Heater Plumbing and Mechanical Installation Electrical Installation otarting the electric tankless water heater Operating your tankless water heater Trouble Shooting Guide Explosive View of Products Site E TT 1 Before you install your water heater Due to the small size of your electric tankless water heater its designed to be wall mounted and away from contact with water Improper installation adjustment alteration service and or maintenance can cause serious injury and or property damage Ihis product is designed to be installed installed indoors only You may be able to install your water heater in an outdoor location as long as it is mounted in a suitable water proof enclosure that protects the water heater from rain s
8. ce THIS UNIT WAS TESTED WITH BOTH WATER amp ELECTRICAL CONNECTIONS SIMULATING A STANDARD INSTALLATION PRIOR TO SHIPPING risk of electrical shock for heater used the first time or not used for a long period let water go through it turn on the power and then operate it according to the manual gt www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM BEFORE YOU INSTALL THIS PRODUCT PLEASE READ THESE INSTRUCTIONS THOROUGHLY amp COMPLETELY PRIOR TO INSTALLATION amp BEFORE USE FAILURE TO DO S0 COULD CAUSE PROPERTY DAMAGE OR SERIOUS PERSONAL INJURY OR DEATH amp CAN VOID YOUR WARRANTY By installing this product you acknowledge the terms and conditions of the manufacturer amp Authorized dealers warranty policy and return procedures Units which have been previously installed may not be returned you must contact Drakkens Warranty department for any returns or repairs IMPORTANT SAFETY INFORMATION As when installing or using any high voltage electrical appliance basic safety precautions should always be followed Under no circumstances should you attempt to clean install inspect repair disassemble or otherwise service this Tankless Heater without first shutting off all power to the unit directly at the breaker box SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF YOU IGNORE THIS WARNING THIS PRODUCT MUST BE INSTALLED BY A QUALIFIED ELECTRICIAN amp PLUMBER HEATING MECHANICAL CONTRACTOR IN ACCO
9. es the water pressure the heater will experience In a typical residential installation Electrical Integrity Test Each unit is connected to a dielectric testing machine which sends a 1 000 volts through the heaters circuits for 1 millisecond to verify all circuits are properly connected and to reenact a lightning strike specifications Level Test Each unit is temporarily attached to a testing station that duplicates the conditions present in a typical residential installation The heater is also turned on and the water temperature produced by the heater is measured at several flow rates to insure that the proper temperature rise specifications are met and that the heater regulates on its own with varying flow rates I www drakkenusa com 7 Trouble Shooting Guide The following are some of the most common technical support questions we receive Before calling us please read thoroughly to see if your question or problem are addressed below PROBLEM POSSIBLE CAUSE SOLUTION Tankless water heater is not heating at all water is flowing but the unit is not heating at the incoming water temperature is the same as my cold water supply the digital display DOES NOT light up Tankless water heater is not heating at all water is flowing but the unit is not heating at the incoming water temperature is the same as my cold water supply the digital display DOES not light up Tankless heater is heating but the water temperature is n
10. ilable to handle the maximum amperage load of the applicable model See the figures below M www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM FIGURE 4 1 Electrical Specifications by Model Model AHS11D AHS14D AHS16D AHS18D AHS21D AHS24D AHS27D Install the following breakers in the main electrical panel based on the model being installed see below chart for reference Model AHS11D AHS14D AHS16D AHS18D AHS21D AHS24D AHS27D Mn etek Quantity 2 Quantity 2 Quantity 2 Quantity 2 Quantity 3 Quantity 3 Quantity 3 Mein Panel Di Pole Di Pole Di Pole Di Pole Di Pole Di Pole Di Pole No Sub 50 AMP 50 AMP 50 AMP 50 AMP 50 AMP 50 AMP 50 AMP Breakers Breakers Breakers Breakers Breakers Breakers Breakers Panel Disconnect all power sources before opening terminal box and working within Read all name plates and markings CAREFULLY and wire per instructions and in accordance to ALL applicable National State Provincial amp local electrical codes CAUTION models AHS27D AHS24D amp AHS21D make sure you have made all correct electrical connections You must follow the wire connection Figure shown in Figure 4 2 to ensure proper operation of your tankless water heater If you cross a set of wires the tankless water heater will not operate properly and even though the LED Turns on and otherwise appear to be function properly CO www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM
11. le to full hot These devises are usually adjustable so you can turn off the cold mix completely You can compensate for this by increasing the setting of your tankless water heater if you need or want hotter water As the hot water from the heater runs through the hot water delivery system to your faucet same heat will be lost especially if it has a long distance to travel or the pipes are too cold This is normal you can compensate for this by increasing the setting on your tankless heater if you need to or want hotter water If you are experiencing any other problem please call us for technical assistance How to use a USB memory stick to trouble shoot the heater 1 Turn on the circuit breaker to bring electrical power to the unit and then the heater will stay in standby status 2 While the heater is in the standby status let water go through it press Dutton to activate the heater and decrease the temperature keep touching this button for 3 seconds the heater will turn off automatically H www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM 3 While the heater is in the standby status let water go through it press to activate the heater and increase the temperature keep touching this button for 3 seconds the heater will turn off automatically 4 The min water flow to activate the heater is U 4GPM 1 5L Min the heater will turn on automatically while there is water flow goes through 9
12. le user pulls out the USB dish Users could connect the USB dish to a computer to read the text file which could show the current working status and error codes of the heater Note The USB dish has to be the FAT file system e www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM 10 Error code instructions and trouble shooting Error Code m i rm mn us nO po z m Pel Pee ES Edi rm co Do m E m ap 1 c rm a 3 m C1 rm B us www drakkenusa com ESL Foc Problem Possible cause Breakdown of inlet temperature Sensor Resistance of inlet temperature sensor is not consistent The inlet temperature sensor is disconnected Breakdown of outlet temperature sensor Resistance of outlet temperature sensor is not consistent The outlet temperature sensor is disconnected Breakdown of water flow sensor or no water flow Signal is interrupted No water flow signal work Failure of PCB board display board Solution Check the inlet temperature Sensor Replace the inlet temperature sensor Connect the inlet temperature sensor and heater firmly Check the outlet temperature sensor Replace the outlet temperature sensor Connect the outlet temperature sensor and heater firmly Check the water flow sensor and water flow 1 Check the water flow whether is smooth please note the Min water flow to activate the unit is 1 5L Min 2 Replace the wa
13. nstall repair or disassemble this Tankless Water Heater without first shutting off all power to the unit directly at the fuse or breaker box SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF YOU IGNORE THE WARNING I www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM IMPORTANT NOTES CONTINUED When any maintenance is performed on the tankless water heater or the home s plumbing that may introduce air into the plumbing pipes it is important to turn the power off to the tankless water heater amp purge the air out of the lines before allowing the unit to power up FAILURE TO DO SO COULD CAUSE PERMANENT DAMAGE TO THE HEATING ELEMENTS 6 Operating your Tankless Water Heater D Turn on the water at the nearest faucet to make sure you will the tankless water heater with water and ensuring that the air has been purged Turn on the circuit breaker to bring power to the tankless water heater The temperature display will turn on for 5 second then turn off and stay in standby status While the heater is in standby mode turn on the water at the nearest faucet and allow for the water to go through the heater press V button to decrease the temperature keep this button pressed for 3 seconds the heater will automatically turn off While the heater is in standby status and the water flowing through the heater press A button to increase the water temperature Press and at the same time converts the temperature dis
14. ot enough No power or insufficient power to the heater incorrect wiring Flow rate too low water pressure is too low OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM Make sure the breakers at the main electrical panel have not tripped and that they are on You may have a faulty breaker or the unit may be wires incorrectly Your tankless water heater has an activation flow rate of approximately 25 gallons per minute If your space flow rate is less than this level your heater will not activate increase flow rate Check all of your heating element consumptions for proper amp draw Dased on flow rate being used Internal part failure Please call for technical assistance User temperature setting too low Flow Rate is too high Crossed wires Voltage less than 240 Volts Turn up the temperature setting on the unit see general operating instructions section of this manual Depending on your incoming water temperature and the power output of your model your water flow rate may exceed the physical heating capacity of your tankless heater Reduce the flow rate and the faucet or close the shut valve installed on the inlet side of your heater slightly to reduce the water flow rate See general Operating Instructions section of this manual If this is a new installation have your electrician double check the wiring It is possible that the wiring is incorrect The heating elements in your tankless water hea
15. plashed water direct sunlight debris amp insects WARNING This product should NOT be installed in a location where it may be subjected to FREEZING TEMPERATURES If the water inside your tankless water heater unit freezes it can cause severe amp permanent damage that s not covered under your warranty If you suspect your tankless water heater may be frozen do not turn on the water or breaker on until the tankless water heater has been completely thawed out and you have checked for leaks When selecting and installation location give consideration to your existing plumbing configuration location of your main electrical panel You should also give consideration to future servicing DO NOT locate the tankless water heater that is in a difficult position to service In most cases installing your new tankless water heater in the same location where your old appliance can make more sense UJ www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM 1 1 Cont Regardless of your installation location the installation must conform to the requirements of the authority having jurisdiction or in absence of such requirements to the latest revision of the Canadian Electric Code CAN CSA C22 2 64 Part 1 and or any local regulations in Canada or the National Electric Code ANSI NFPA to latest edition and or any local regulations and codes in the USA Reference should also be made to local Electric Utility Regulations and
16. play from Fahrenheit to Celsius and vice versa The tankless water heaters temperature setting ranges from 80 F 26 C to 140 F 58 6 In standby mode if you touch the temperature control buttons the display will light up for 5 seconds and then turn off The minimum water flow to activate the heater is 25 GPM 1 L min the heater will turn on automatically while there is water flowing through it The water heater is equipped with error detection software which will display error codes for either failed components or when certain parameters are not met while in operation The user can learn the error code instructions and find the solution or maintenance needed to solve the problem by reading section 9 Trouble Shooting Guide I www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM ARE YOU HAVING PROBLEMS WITH YOUR TANKLESS WATER HEATER Do not return your heater to your authorized dealer please call our customer support department at the number below U S A 888 818 4328 www drakkeusa com Ur call your Authorized Dealer for assistance before it please read the following trouble shooting instructions firstly All units are thoroughly tested before they leave our factory In rare instances your unit could arrive with small amounts of water inside the pipes as the heaters are tested as follows Pressure Integrity Test Each unit is pressure tested at 180 PSI to insure against leaks This test is 3 1 2 tim
17. ter are designed for 240 volts When used with a lower voltage they produce less heating power You may need to upgrade to a larger model Call your authorized dealer I www drakkenusa com Tankless heater is heating but the water temperature is not enough Mixing too much cold water Voltage is less than 240 Volts The water temperature at my supply is less than that of my temperature setting on the tankless water heater Anti Scald pressure balancing valve or tempering valve Thermal loss due to long pipe runs OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM You do not need to mix as much cold water with your tankless heater compared to when you use a conventional tank type heater You may also have an anti scald feature on your faucet that is mixing cold water These types of faucets can usually be adjusted to reduce the amount of cold water mixed see general operating instructions The computer chips in your heater are programmed with the expectation that your incaming line voltage is 240 volts If you have less than 240 volts it may affect the reading on your tankless heaters digital display and cause it to read slightly higher than the actual output temperature To compensate for this increase the setting on your tankless heater if you need or want hotter water Your faucet may have an anti scald feature or a tempering valve that automatically mixes cald water even when you turn your control lever or hand
18. ter flow sensor 1 Check the water flow and make sure it reaches the Min water flow activation rate 1 5L Min 2 Replace the water flow sensor Check the heating elements Replace the first heating element Replace the second heating element Replace the third heating element Check the PCB control board Replace the PCB board Replace the PCB board display board OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM Overheat protection 1 Enlarge the water flow Possible cause 1 Too low water flow c oetting the correct power level 2 Power setting error 3 Check and replace the outlet temperature 3 Dutlet temperature sensor fails sensor Note If after applying the above solution to the heater it still fails than you will need to replace the PCB Power board Figure 1 MIN TORQUE 16 INCH LBS USB Port location H www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM 8 Product Explosive View Explosive View of Models AHS11D AHS14D AHS16D AHS18D Oet lomp sere Explosive View of Models AHS21D AHS24D AHS27D H www drakkenusa com
19. umber in accordance with all applicable national state provincial amp local plumbing codes 2 1 IMPORTANT NOTES 1 DO NOT SOLDER ANY PIPES WITH THE UNIT CONNECTED TO PIPES IF YOU DO YOU MAY DAMAGE THE FLOW SENSOR AND VOID YOUR WARRANTY 2 THE HEATER IS DESIGNED TO OPERATE ONLY WHEN FLOW IS DETECTED THROUGH THE FLOW SENSOR 3 PRIOR TO POWERING UP THE HEATER OR TURNING ON THE BREAKER YOU MUST PURGE ALL AIR FROM THE HEATER FAILURE TO DO SO MAY CAUSE AN AIRLOCK IN YOUR UNIT AND BURST YOUR HEATING ELEMENT DRY FIRE IF THIS OCCURS YOU MUST REPLACE THE HEATER ELEMENT 4 Carefully check your plumbing connections to your heater and check for any leaks prior to leaving the unit CAUTION It is very important to follow all local building and commercial building codes UI www drakkenusa com OPERATIONS MANUAL AHSD SERIES WWW DRAKKENUSA COM 3 Plumbing amp Mechanical Installation FIGURE 1 Installation Schematic for Models AHS11 14 16 18 D Circuit Main Electrical Distribution Breaker Z4 ird Sub Panel vy a ne COLD WATER Air Relief E Valve w d ar Ball Pre Sediment Valve Filter FIGURE 2 Installation Schematic for Models AHS21 24 27 D HOT WATER kind Main Electrical Distribution fC Disconnect ceil Sub Panel LEBEN y7 LEN NNI ng IL NE E IL A LL HOT WATER Air Relief f Valve BN S 3 41 Ball Pre Sediment Valve Filter O www drakkenusa com
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