Home

ZyXEL P-971M User's Manual

1. A Abnormal Working Conditions 6 AC 5 Accessories 5 Acts of God 6 Airflow 5 American Wire Gauge 5 Authority 3 auto negotiation 20 AWG 5 B Basement 5 C Cables Connecting 5 Certifications 3 Changes or Modifications 3 Charge 6 Circuit 3 Class B 3 Command Summary 48 Communications 3 Compliance FCC 3 Components 6 Condition 6 Connecting Cables 5 Consequential Damages 6 Index P 971M User s Guide Index Contact Information 7 Contacting Customer Support 7 Copyright 2 Correcting Interference 3 Corrosive Liquids 5 Covers 5 Customer Support 7 D Damage 5 Dampness 5 Danger 5 Dealer 3 Defective 6 Denmark Contact Information 7 DHCP 21 DHCP client 21 DHCP relay 21 DHCP server 21 Disclaimer 2 Discretion 6 Dust 5 Dynamic Host Configuration Protocol 21 E Electric Shock 5 Electrical Pipes 5 Electrocution 5 embedded help 27 Equal Value 6 Europe 5 Exposure 5 F Failure 6 FCC 3 82 P 971M User s Guide Compliance 3 Rules Part 15 3 FCC Rules 3 Federal Communications Commission 3 Finland Contact Information 7 Fitness 6 France Contact Information 7 Functionally Equivalent 6 G Gas Pipes 5 Germany Contact Information 7 God act of 6 H Harmful Interference 3 High Voltage Points 5 Indirect Damages 6 Insurance 6 Interference 3 Interference Correction Measures 3 Interference Statement 3 Internet Access 20 L Labor 6 Legal Righ
2. This option specifies the index number of the image file to overwrite f This option forces the device to save the image file even if the signature and or compression is incompatible 1 This option overwrites the first image file with the downloaded image file s Downloads a secured image file and overwrites to the current image file This command sets the device to download an image file from a TFTP server After the image is downloaded to the device successfully the device automatically reboots If you don t specify an image filename and or TFTP server IP address the device reloads the image file from memory The following example sets the Prestige to download an image file imag bin from the TFTP server 192 168 100 100 and stores it in image file 2 i2 Figure 27 dload Command Example CM DocsisCtl gt dload i2 192 168 100 100 image bin Note The device automatically restarts when the file transfer process is complete Chapter 6 Command Examples P 971M User s Guide 6 3 3 goto ds Syntax goto dos Frequency This command sets the downstream channel in MHz If the device cannot use the specified rate it automatically scans for the best channel to use The following example sets the downstream channel to 400Mhz Figure 28 goto ds Command Example CM DocsisCtl goto ds 400 6 3 4 scan stop Syntax scan stop This command stops the Prestige from downstream channel scanning The following fi
3. Symbol rate 5360537 sym sec SNR 40 dB QAM Mode QAM256 Tuner AGC Oxfff00000 IF AGC 0x15124c08 Power Level 1 dB OAM LOCKED FEC LOCKED KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK CM gt 6 2 3 ping Syntax ping lt IpAddress gt Chapter 6 Command Examples 56 P 971M User s Guide This command pings a remote host The following example sets the Prestige to ping a device with an IP address of 192 168 100 10 Figure 23 ping Command Example CM ping 192 168 100 10 Instance BFC System 0x80ffba50 Reply from 192 168 100 10 bytes 64 seq 0 time 0 ms TTL 128 Reply from 192 168 100 10 bytes 64 seq 1 time 0 ms TTL 128 Reply from 192 168 100 10 bytes 64 seq 2 time 0 ms TTL 128 CM gt 6 2 4 telnet pass Syntax telnet pass lt Password Lo This command sets the Telnet administrator login password After you log in for the first time it is recommended you change the default administrator password The following example sets the Telnet administrator login password to 12345678 and saves the changes Figure 24 telnet pass Command Example CM telnen pass 12545676 Instance BFC System 0x80ffba50 CM gt save Instance BFC System 0x80ffba50 Section 1 Non Vol Settings successfully written to the device Section 2 Non Vol Settings successfully written to the device CM gt 57 Chapter 6 Command Examples P 971M User s Guide 6 2 5 web admin password Syntax web admin password
4. lt WebAdminPass 15 gt This command sets the web configurator administrator login password It is recommended you change the default administrator password The following example sets the Telnet administrator login password to 87654321 and saves the changes Figure 25 web admin password Command Example CM gt web admin password 87654321 Instance BFC System Ox80ffba50 Must save and reboot to take effect CM gt save Instance BFC System 0x80ffba50 Section 1 Non Vol Settings successfully written to the device Section 2 Non Vol Settings successfully written to the device CM gt Note You must restart the Prestige to make the changes take effect 6 3 docsis_clt Command Examples This section shows some docsis clt command examples To access the docsis clt command prompt enter cd docsis cltorcd d 6 3 1 copy image Syntax copy image S urdelnag ll 2 DEStinationInagetl 2 This command copies the source image file to the target image file The following example copies the first image file to the second image file Chapter 6 Command Examples 58 P 971M User s Guide Figure 26 copy image Command Example CM DocsisCtl copy image 1 2 Instance DOCSIS Control Thread 0x80fc 840 Copying imagel to image2 Hii gSignature Hii gSignature Image successfully copied CM DocsisCtl 6 3 2 dload 59 Syntax dload i Number s 1 IpAddress Filename 127 where i
5. 971M has received a response to its DHCP request from the cable operator s CMTS but the responding DHCP server did not include all of the required fields in the message Please refer to appendix C of the DOCSIS 1 0 RF specification appendix D of the DOCSIS 1 1 RF specification appendix D of the DOCSIS 2 0 RF specification and RFC 868 for further information Reconfigure the DHCP server so that it sends all of the required fields SYNC Timing Synchronization failure Failed to acquire FEC framing Critical When attempting to lock on to the downstream channel your P 971M could not acquire forward error correction FEC framing SYNC Timing Synchronization failure Failed to acquire MAC framing Critical Your P 971M attempted to lock on to the downstream channel and was able to acquire forward error correction FEC framing but then failed to lock on to media access control MAC framing Note that this is not an ethernet MAC frametype Chapter 4 SNMP Event Log 34 P 971M User s Guide SYNC Timing Synchronization failure Acquired FEC framing Failed to acquire MPEG2 Sync Critical Your P 971M attempted to lock on to the downstream channel and was able to acquire forward error correction FEC framing but then failed to lock on to the MPEG2 synchronization signal SYNC Timing Synchronization failure Failed to acquire QAM QPSK symbol timing Critical Your P 971M could not lock on to the downstream channel s quadrature amplitu
6. A login screen displays For your first login enter the default administrator login username admin and password 1234 4 After you have entered the username and password press ENTER to display the command prompt Chapter 5 Introduction to CLI 40 P 971M User s Guide Figure 8 CLI Login Screen ZyXEL Corporation Embedded Telnet Server c 2000 2003 WARNING Access allowed by authorized users only Logins Admin password WARNING It is possible to crash the system cause a deadlock or cause the connection to be shut down via Telnet Run commands with caution Console now switched to Telnet session GM 5 1 2 Command Syntax Conventions The system uses a one level command structure You must type the full command every time as follows CM command For instance the following example displays the time in milliseconds since the Prestige was last restarted CM system time The conventions for typing in most CI commands are shown next command parms 41 The command keywords are in courier new font Commands are case sensitive Thus i is not the same as I Commands can be abbreviated to the smallest unique string that differentiates the command For example the help command could be abbreviated to ne You may enter a unique part of a command and press TAB to have the Prestige automatically display the full command For example if you enter ne and press TAB the full
7. Of Day if your cable operator s time server has communicated with the P 971M to establish the current time and date used for event logging You will see Security Established if baseline privacy was requested in the configuration file and initialized by the P 971M You will see Registration Complete if your P 971M has received authorization from the CMTS to forward internet packets Authorization must first be requested in the configuration file 2 1 3 Boot State When downloading the configuration file and booting your P 971M passes through several negotiation stages with the CMTS AII communication steps TFTP DHCP Offer Response and Time Server must complete in order for the configuration to be successful TFTP is the download protocol used to install the configuration file If there is a problem making a TFTP connection with your CMTS you will see the message Waiting for TFTP If the P 971M does not receive a DHCP offer from the CMTS you will see the message Waiting for DHCP Offer Once the P 971M has responded to the DHCP offer it again waits for a response from the CMTS if it does not receive a response you will see the message Waiting for DHCP Response If the cable operator s time server does not respond your will see the message Waiting for Timer Server If the download and installation of the configuration file succeeds you will see the message Operational Your cable modem must receive an offer of a DHCP IP Address from the CM
8. SINN MR RTT 30 Chapter 4 NIF 32 FT jr 32 Table of Contents 10 Prestige 971M User s Guide Chapter 5 Jee ET sdr e gii ed o ME 40 5 1 Command Line Interface Overview ccccccssccceeeceeeceeecceeecesseseceeesaueeaeeeneeens 40 5 1 1 Accessing the Command Line Interface esse 40 5 1 2 Command EE E 41 Da CERDO TIBI enee 42 SRM MESA NN ee 43 So ge ca rm ME TE TDI 44 5 3 1 Executing History Commands Using oenen eennenn 45 TA EN EEEE keeren tendeert 47 eg ng E 47 EE sp pope PRE RE stan 48 PENN NN 48 5 6 1 General CommandS Leed 48 TREE Eg gek 50 JE A E 51 Chapter 6 Command ExamplosS P 52 6 1 General Command Examples 52e Ep Eun IS RTS sence SER Rn REo reden OdNEES URN ES ARAS pU ENUR 02 DELIS er 52 GB e PEE T AE NEE NEE TOE RENE 53 Eg NE NE aan Ce MM ODD o3 EE En 54 EE aed anette nares at ede ade ETE RE EN 55 Ga EEE NR 55 02 I NNN SAGN 55 E105 Hr NG 55 EG EET ERR ERR 56 ET EE ENE EE NEN TNT 56 NN Loops edem aen as RHET UM RHINITE of JA DE TK EN 58 6 3 docsis_clt Command Examples tege be ee 58 EC INDE EEE EEE 58 BESSER ODE ae 59 IN RE o c 60 EEE VEOOV rO Y Y eeeoee t ecY CC YI n X 60 Appendix A Product Specifications EE 62 Device Hardware Specification cccccccecccceccceeeceeeceeeceeeceueceueceseesceeecaeseeessaensaees 62 Sample Cable Modem Configuration File nennen vennen nere
9. The comment field displays BPI The baseline privacy security is Disabled and the status message displays Disabled Downstream This is the data path used by the CMTS for sending information to your P 971M Channel Lock Status The P 971M is either Locked or Not Locked on to the channel advertised by your cable operator s CMTS Channel ID A standard channel number from the DOCSIS 2 0 specification Channel numbers and channel frequencies are specified in pairs in DOCSIS 2 0 Downstream A standard channel frequency in hertz from the DOCSIS 2 0 specification Frequency SNR The Signal to Noise Ratio in decibels mili volt the ratio of signal power to channel noise power This value is set by the CMTS Chapter 2 Connection Screen P 971M User s Guide Table 1 Connection Screen Summary continued LABEL DESCRIPTION This is the method used to encode transmission information similar to FM or AM on your radio The P 971M supports QAM256 or QAM64 Quadrature Amplitude Modulation for the downstream channel Modulation Symbol Rate The symbol rate in Kilo symbols second for communication from the CMTS to the P 971M This is set during initial configuration with a value supplied by the CMTS Typical values for QAM64 are 5 05 Mega symbols second and for QAM256 5 36 Mega symbols second Downstream The power level in decibels mili volt This value is set by the CMTS Power Upstream This is the data path used by the P 971M for
10. This could indicate either that the configuration file was corrupted during file transfer or that the software tool that generated the configuration file was not performing up to the DOCSIS standard This message may also indicate that a malicious user is attempting to download their own configuration file as part of a theft of service attempt TFTP failed request sent No Response Critical Your P 971M attempted to download the configuration file from the TFTP server specified by the DHCP server but the TFTP server has not replied TFTP failed configuration file NOT FOUND Critical 37 Chapter 4 SNMP Event Log P 971M User s Guide Your P 971M attempted to download its configuration file from the TFTP server specified by the DHCP server but the TFTP server replied that it could not find the requested file ToD request sent No Response received Warning Your P 971M sent a request to the time of day ToD server specified by the DHCP server but it did not receive a reply within the specified timeout period Your P 971M defaults to setting its onboard clock to midnight on January 1 1970 Your P 971M can now proceed with the registration process without receiving a ToD response but will continue trying to contact the ToD server every 5 minutes until it receives a valid response ToD Response received Invalid data format Warning Your P 971M received a reply from the ToD server that was specified by the DHCP server The re
11. check for possible service outages or maintenance activity on the part of your cable operator No Ranging Response received T3 time out Critical Your P 971M sent a Ranging Request RNG REQ message as part of its initial ranging process but did not receive a Ranging Response RNG RSP message from the CMTS within the required T3 timeout period Your P 971M will adjust its upstream channel transmit power and send another RNG REQ message up to the maximum of 16 successive attempts or until it reaches the maximum transmit power level Started Unicast Maintenance Ranging No Response received T3 time out Critical Your P 971M is online and has sent a periodic Ranging Request RNG REQ message to the CMTS without receiving a Ranging Response RNG RSP message from the CMTS within the required T3 timeout period Your P 971M will send another RNG REQ message up to the maximum of 16 successive attempts TFTP Failed OUT OF ORDER packets Critical Your P 971M attempted to download its DOCSIS compliant configuration file from the TFTP server but the download failed because the P 971M received at least one packet that was out of order TFTP file complete but failed Message Integrity check MIC Critical Your P 971M successfully downloaded its configuration file but the Message Integrity Check MIC field sent with the configuration file does not match the one that your P 971M generated internally after checking the file s contents
12. device when computer starts C Allow all users to enable and disable the device amp Automatically obtain IP address settings with DHCP Settings Hostname optional Automatically obtain DNS information from provider C Statically set IP addresses Manual IP Address Settings Address Subnet Mask Ce Default Gateway Address Appendix B 78 P 660H HW W T Series User Guide e f you have a dynamic IP address click Automatically obtain IP address settings with and select dhcp from the drop down list e f you have a static IP address click Statically set IP Addresses and fill in the Address Subnet mask and Default Gateway Address fields 3 Click OK to save the changes and close the Ethernet Device General screen 4 If you know your DNS server IP address es click the DNS tab in the Network Configuration screen Enter the DNS server information in the fields provided Figure 46 Red Hat 9 0 KDE Network Configuration DNS File Profile Help New Edit Copy Delete EE You may configure the system s hostname domain ELLE name servers and search domain Name servers are used to look up other hosts on the network Hostname Primary DNS Secondary DNS Tertiary DNS DNS Search Path Active Profile Common modified 5 Click the Devices tab 6 Click the Activate button to apply the changes The following screen displays Click Yes to save the changes in all s
13. sending information to your CMTS Channel Lock Status The P 971M is either Locked or Not Locked on to the channel advertised by your cable operator s CMTS Channel ID A standard channel number from the DOCSIS 2 0 specification Channel numbers and channel frequencies are specified in pairs in DOCSIS 2 0 Upstream A standard channel frequency in hertz from the DOCSIS 2 0 specification Frequency This is the method used to encode transmission information similar to FM or AM on your radio The P 971M supports QAM16 or QPSK Quadrature Phase Shift Keying for the upstream channel Modulation Symbol Rate The symbol rate in Kilo symbols second for communication from the P 971M to the CMTS This is set during initial configuration with a value supplied by the CMTS Upstream The power level in decibels mili volt This value is set by the CMTS Power CM IP Address This is the IP address negotiated with your cable operator after a successful download of the modem configuration file and DHCP negotiation e g 10 21 0 11 This field may also be blanked out with a series of dashed lines indicating that the modem configuration failed or is in progress no IP address has been set Duration The IP address negotiated with your cable operator has a default lifetime of 7 days e g D 00 H 01 M 00 S 00 The sequence D H M S indicates that your modem configuration has failed or is in progres
14. zyxel com tw 886 3 578 3942 www zyxel com ZyXEL Communications Corp HEADQUARTERS Science Park WORLDWIDE sales Qzyxel com tw 886 3 578 2439 ftp zyxel com Hsinchu 300 ftp europe zyxel com Taiwan info cz zyxel com 420 241 091 350 www zyxel cz ZyXEL Communications Czech s r o CZECH REPUBLIC info cz zyxel com 420 241 091 359 Modransk 621 143 01 Praha 4 Modrany Cesk Republika 45 39 55 07 00 www zyxel dk ZyXEL Communications A S DENMARK Columbusvej 5 sales Qzyxel dk 45 39 55 07 07 2860 Soeborg Denmark 358 9 4780 8411 www zyxel fi ZyXEL Communications Oy FINLAND Malminkaari 10 sales zyxel fi 358 9 4780 8448 00700 Helsinki info zyxel fr 33 0 4 72 52 97 97 www zyxel fr ZyXEL France 1 rue des Vergers FRANCE 33 0 4 72 52 19 20 Bat 1 C 69760 Limonest France 49 2405 6909 0 www zyxel de ZyXEL Deutschland GmbH GERMANY Adenauerstr 20 A2 D 52146 sales zyxel de 49 2405 6909 99 Wuerselen support zyxel com 1 800 255 4101 www us zyxel com ZyXEL Communications Inc 1 714 632 0882 1130 N Miller St NORTH AMERICA Anaheim diim support Qzyxel no 47 22 80 61 80 www zyxel no ZyXEL Communications A S NORWAY Nils Hansens vei 13 sales zyxel no 47 22 80 61 81 0667 Oslo Norway support zyxel es 34 902 195 420 www zyxel es ZyXEL Communications Alejandro Villegas 33 sales zyxel es 34 913 005 345 1 28043 Madrid Spain support zyxel se 46 31 744 7700 www zyxel se ZyXEL Communications A S Sj porten 4 41764 Goteborg sales zyx
15. 8 Up Arrow Oxib 5b 41 Heel Ac Down Arrow Oxib Sb 42 ESC B Right Arrow dx bb 5b 43 EscI cC Left Arrow Ose 5b 44 EscI D Home Oxlib 5b 45 Esc E End Oxlb 5b 46 Esc F Ctl Left Arrow Oxlb 5b 47 Esc G Ctl Right Arrow Vxlbh 50 40 ESCLH CM 6 1 3 version Syntax version This command displays the firmware version and the date released The following figure shows an example 53 Chapter 6 Command Examples P 971M User s Guide Table 7 version Command Example CM gt version Instance BFC System 0x80ffba50 H AA at at du it To FAGET ER it it it it it it it it it Tog it it it it it tat ar at at du it it it it it it it it it it it it Tog it it it iat ar a at du it it To FAG TH H dt AER HT Ht Copyright 6 2002 gt 2005 ZyXEL Communications Corp Build Bates Jin 3 2005 Build Tames 10 18 59 Built By Arki Chen Reviston 2 039205 EE 6 1 4 system time Syntax system time Displays the time in milliseconds since the device was last restarted The following figure shows an example Figure 19 system time Command Example CM system time Instance Console Thread 0x80fdc670 The current system millisecond tick counter is 0x30a872 3188850 Time since last query is 3188850 ms CM Chapter 6 Command Examples 54 P 971M User s Guide 6 1 5 save Syntax Save This command saves the current configuration The following figure shows an example Figu
16. FTP Server 10 10 0 1 HSoftware Upgrade Filename P971CM 3 70 01 20041013 b1 img Manufacturer Code Verif Certificate 30 82 03 0E 30 82 01 F6 A0 03 02 01 02 02 10 66 1D 2F 83 9D 38 E7 E6 D9 9E 13 23 DD 71 0C 8C 30 0D 06 09 2A 86 48 86 F7 0D 01 01 05 05 00 30 81 97 31 0B 30 09 06 03 55 04 06 13 02 55 53 31 39 30 37 06 03 55 04 0A 13 3 0 44 61 74 61 20 4F 76 65 72 20 43 61 62 6C 65 20 53 65 72 76 69 63 65 20 49 6E 74 65 72 66 61 63 65 20 53 70 65 63 69 66 69 63 61 74 69 6F 6E 73 3 1 15 30 13 06 03 55 04 0B 13 0C 43 61 62 6C 65 20 4D 6F 64 65 6D 73 31 3 6 30 34 06 03 55 04 03 13 2D 44 4F 43 53 49 53 20 43 61 62 6C 65 20 4D 6F 64 65 6D 20 52 6F 6F 74 20 43 65 72 74 69 66 69 63 61 74 65 20 41 75 74 6 8 6F 72 69 74 79 30 1E 17 0D 30 33 30 32 31 34 30 30 30 30 30 30 5A 17 0D 31 33 30 32 31 33 32 33 35 39 35 39 5A 30 56 31 0B 30 09 06 03 55 04 06 1 3 02 54 57 31 0E 30 0C 06 03 55 Appendix A Product Specifications 64 P 971M User s Guide 65 Appendix A P 660H HW W T Series User Guide Appendix B Setting up Your Computer s IP Address All computers must have a 10M or 100M Ethernet adapter card and TCP IP installed Windows 95 98 Me NT 2000 XP Macintosh OS 7 and later operating systems and all versions of UNIX LINUX include the software components you need to install and use TCP IP on your computer Windows 3 1 requires the purchase of a third party TCP IP application package TCP IP should already be installed on computers usi
17. P 971M Cable Modem User s Guide Version 3 70 01 6 2005 ZyXEL Prestige 971M User s Guide P 971M User s Guide Copyright Copyright O 2005 by ZyXEL Communications Corporation The contents of this publication may not be reproduced in any part or as a whole transcribed stored in a retrieval system translated into any language or transmitted in any form or by any means electronic mechanical magnetic optical chemical photocopying manual or otherwise without the prior written permission of ZyXEL Communications Corporation Published by ZyXEL Communications Corporation All rights reserved Disclaimer ZyXEL does not assume any liability arising out of the application or use of any products or software described herein Neither does it convey any license under its patent rights nor the patent rights of others ZyXEL further reserves the right to make changes in any products described herein without notice This publication is subject to change without notice Trademarks Copyright Trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective owners P 971M User s Guide Federal Communications Commission FCC Interference Statement This device complies with Part 15 of FCC rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received incl
18. Rates 5 057 Msym s for 64 QAM 5 361 Msym s for 256 QAM UPSTREAM CHAN 1 6 Mhz 3 2 Mhz 6 4 Mhz 75 ohms nominal Maximum Data Rate 30 Mbps Symbol Rates 160 320 640 1280 2560 and 5120 Ksym s Operating Level TDMA 8 to 54 dBmV 32 QAM 64QAM 8 to 55 dBmV 8 QAM 16QAM 8 to 58 dBmV QPSK S CDMA 8 to 53 dBmV all modulation types 63 Appendix A P 971M User s Guide Sample Cable Modem Configuration File The following table is an example for informational purposes only It is not for actual use Table 9 Cable Modem Configuration file ZyXel Cable Modem Configuration File Comment lines begin with a CMTS MIC s shared secret DOCSIS Network Access 1 Class Of Service Class ID 1 Max Downstream Rate 40000000 Max Upstream Rate 10000000 Upstream Channel Priority 7 Guaranteed Minimum Upstream Data Rate 128000 Max Upstream Transmit Burst 0 CoS Privacy Enable 1 Baseline Privacy Authorized Wait Timeout 10 Re Authorized Wait Timeout 10 Authorized Grace Timeout 180 Operational Wait Timeout 5 Re key Wait Timeout 5 TEK Grace Time 60 Authorization Reject Wait Timeout 60 Maximum Number of CPE s 10 Zi Downstream Frequency 579000000 Downstream Frequency 651000000 Z Downstream Frequency 699000000 HUpstream Channel ID 4 SNMP filed docsDevSwAdminStatus 0 2 SNMP MIB Object 30 0f 06 0a 2b 06 01 02 01 45 01 03 03 00 02 01 02 HSoftware Upgrade T
19. SERCTL no PEERDNS yes TYPE Ethernet 2 If you know your DNS server IP address es enter the DNS server information in the resolv conf file in the etc directory The following figure shows an example where two DNS server IP addresses are specified Figure 50 Red Hat 9 0 DNS Settings in resolv conf nameserver 172 23 5 1 nameserver 172 23 5 2 3 After you edit and save the configuration files you must restart the network card Enter network restart inthe etc rc d init d directory The following figure shows an example Appendix B 80 P 660H HW W T Series User Guide Figure 51 Red Hat 9 0 Restart Ethernet Card root localhost init d network restart Shutting down interface eth0 Shutting down loopback interface Setting network parameters Bringing up loopback interface Bringing up interface eth0 OO 6 6 0 NAN Verifying Settings Enter ifconfig in a terminal screen to check your TCP IP properties Figure 52 Red Hat 9 0 Checking TCP IP Properties root localhost ifconfig eth0 Link encap Ethernet HWaddr 00 50 BA 72 5B 44 met adar LT SINNE Bostik Mask 525 UP BROADCAST RUNNING MULTICAST MTU 1500 Metric 1 RX packets 717 errors 0 dropped 0 overruns 0 frame 0 TX packets 13 errors 0 dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen 100 RX bytes 130412 71342 Kb TX bytes l1570 1 5 Kb Interrupt 10 Base address 0x1000 root localhost 81 Appendix B Numerics 110V AC 5 230V AC 5 3 33
20. TS and respond to that offer in order to set your IP Address First your cable modem is Waiting for DHCP Offer if the offer is received by your cable modem it responds Waiting for DHCP Response to the CMTS Once a response is received your IP Address is set and can be viewed under the CM IP Address section of this screen or in the Software status screen Note that the DHCP IP Address setting must be completed successfully in order for your cable modem to download the configuration file 2 1 4 Configuration File This is the name of the cable modem configuration file downloaded from your cable operator s CMTS using the TFTP protocol This is a binary format file which must be DOCSIS 2 0 compliant see RFC 2132 for additional information A sample configuration file is included in the appendix Chapter 2 Connection Screen 26 P 971M User s Guide 2 1 5 Security Your cable modem has features built in to run Baseline Privacy BP BP is used as a privacy mechanism to protect user data flowing across the cable network and to prevent unauthorized access to the CMTS data flowing across the network BP also supports access control lists ACLs filtering tunnels spoof protection and source IP filtering on the RF subnets to prevent users from using IP addresses that are invalid BP security information must be included in your cable operator s configuration file to enable security If your cable operator did not supply this information in the configu
21. able 4 General Command Summary aiunoseoscenied edid bidddci dubbi ee qiia ad bor YU MER Kd ER add 48 Table 5 CM Command Summary wneer degt 50 Table 6 docsis ck Command SUP ak 51 Table 7 version Command Example TTT 54 Table 8 Device Hardware Specifications 62 Table 9 Cable Modem Configuration file irr r rrt rp FEFEHRS PED L3 RR EA d RYDER TR AE Hera pe RE IRERS 64 List of Tables 16 Prestige 971M User s Guide 17 List of Tables P 971M User s Guide Preface Congratulations on your purchase of the Prestige 971M P 971M Cable Modem Note Register your product online to receive e mail notices of firmware upgrades and information at www zyxel com for global products or at www us zyxel com for North American products About This User s Guide This manual is designed to guide you through the configuration of your Prestige for its various applications Syntax Conventions Enter means for you to type one or more characters Select or Choose means for you to use one predefined choices The SMT menu titles and labels are in Bold Times New Roman font Predefined field choices are in Bold Arial font Command and arrow keys are enclosed in square brackets ENTER means the Enter or carriage return key ESC means the Escape key and SPACE BAR means the Space Bar Mouse action sequences are denoted using a comma For example click Start All Programs Accessories and then Command Prompt means first clic
22. ask box Type the IP address of your Prestige in the Router address box 5 Close the TCP IP Control Panel 6 Click Save if prompted to save changes to your configuration 7 Turn on your Prestige and restart your computer if prompted Verifying Settings Check your TCP IP properties in the TCP IP Control Panel window Macintosh OS X 1 Click the Apple menu and click System Preferences to open the System Preferences window Figure 42 Macintosh OS X Apple Menu Grab File Edit Capt About This Mac Get Mac O Software System Preferences LOCI Location 2 Click Network in the icon bar e Select Automatic from the Location list Select Built in Ethernet from the Show list Click the TCP IP tab 3 For dynamically assigned settings select Using DHCP from the Configure list Appendix B 76 P 660H HW W T Series User Guide Figure 43 Macintosh OS X Network eo Network Show All Displays Network Startup Disk Location Automatic Configure Using DHCP Domain Name Servers Optional IP Address 192 168 11 12 168 95 1 1 Provided by DHCP Server Subnet Mask 255 255 254 0 Router 197 168 10 11 Search Domains Optional DHCP Client ID Optional Example apple com earthlink net Ethernet Address 00 05 02 43 93 ff Ten H a Click the lock to prevent further changes 4 For statically assigned settings do the following From the Configure box select Manually Type your IP address i
23. channel If successful your cable modem has Locked on to the channel otherwise it is In Progress 2 1 2 Connectivity State The connectivity state is the current status of the connection between the cable modem and your cable operator During the initial negotiation with your cable operator s CMTS the P 971M must establish a clear upstream and downstream channel which it accomplishes in a series of well defined steps If the configuration file download installation DHCP timer settings and communication channel negotiation succeeded your cable modem is OK and Operational otherwise it is In Progress and one of the seven messages described in the paragraphs below You will see Not Synchronized if the P 971M did not detect synchronization for QAM signal timing synchronization for FEC framing synchronization for MPEG packets or recognize synchronization of downstream channel MAC address You will see Upstream Parameters Acquired if the P 971M is waiting for an upstream channel message from your cable operator s CMTS You will see Ranging Complete if the P 971M has successfully adjusted local channel parameters downstream power frequency upstream power frequency channel ID and all values are within specified ranges 25 Chapter 2 Connection Screen P 971M User s Guide You will see IP Complete if your P 971M has successfully negotiated a DHCP connection with the CMTS and set your IP address You will see TOD Established Time
24. command of help automatically displays The required fields in a command are enclosed in angle brackets lt gt The range or length of the required field input is enclosed in curly brackets The optional fields in a command are enclosed in square brackets The symbol means or Numbers are delimited by one of a space comma or semicolon for example 0 1 2 3 A range is delimited by a dash for example 0 3 You can specify an open ended range that goes to the maximum allowed for example 3 You can specify a range of values using all delimiters for example 0 3 5 7 Chapter 5 Introduction to CLI P 971M User s Guide For example web user ID 20 password 20 means that you must specify the web configurator administrator username and password Note Type all commands as displayed on the screen Use of undocumented commands or misconfiguration can damage the unit and possibly render it unusable 5 2 Getting Help The CLI provides various commands to display detailed help information Type help or man to display a list of valid commands or type a command followed by gt help or man to display a list of associated sub commands Figure 9 CLI Getting Help Example 1 Instance Console Thread 0x80fdc670 REM cd dir find command help history instances ES pwd sleep syntax system time load config logout ping reset restoreDefaults run app save Scan band scan set Scam Set Clear scan show telne
25. creens Figure 47 Red Hat 9 0 KDE Network Configuration Activate You have made some changes in your configuration To activate the network device ethO the changes have to be saved Do you want to continue 7 After the network card restart process is complete make sure the Status is Active in the Network Configuration screen Using Configuration Files Follow the steps below to edit the network configuration files and set your computer IP address 79 Appendix B P 660H HW W T Series User Guide 1 Assuming that you have only one network card on the computer locate the ifconfig ethO configuration file where ethno is the name of the Ethernet card Open the configuration file with any plain text editor e Ifyou have a dynamic IP address enter dhcp in the BOOTPROTO field The following figure shows an example Figure 48 Red Hat 9 0 Dynamic IP Address Setting in ifconfig ethO DEVICE eth0 ONBOOT yes BOOTPROTO dhcp USERCTL no PEERDNS yes TYPE Ethernet e f you have a static IP address enter static in the BOOTPROTO field Type IPADDR followed by the IP address in dotted decimal notation and type NETMASK followed by the subnet mask The following example shows an example where the static IP address is 192 168 1 10 and the subnet mask is 255 255 255 0 Figure 49 Red Hat 9 0 Static IP Address Setting in ifconfig ethO DEVICE ethO ONBOOT yes BOOTPROTO static IPADDR 192 168 1 10 NETMASK 255 255 255 0 U
26. d In the Re Enter New Password box enter your new password again Finish by entering your old password in the Current User ID Password box Passwords may be up to 16 characters in length and must be alphanumeric a zA Z0 9 no other characters are allowed Note If you click Yes on Restore Factory Defaults the P 971M will disregard any password changes you have entered Only do this when you want to reset your Prestige to its factory default settings Chapter 1 Getting To Know Your Prestige 22 P 971M User s Guide Figure 4 Password security screen Software Password Change User ID Connection New Password Re Enter New Password Current User ID Password Event Log Restore Factory Defaults O Yes No 23 Chapter 1 Getting To Know Your Prestige P 971M User s Guide CHAPTER 2 Connection Screen This chapter describes important system information presented on the connection status screen This information is useful for debugging the connection between your P 971M and the cable operator The DOCSIS 2 0 specification may be needed as aid for clarification 2 1 Connection Screen Overview After logging in to your P 971M you will see the connection screen The connection screen shows the results of the hardware negotiation between the P 971M and your CMTS As shown in figure Figure 5 on page 25 the connection screen presents information in four sections Procedure Downstream Channel Upstrea
27. de modulation quadrature phase shift keying QAM QPSK signal SYNC Timing Synchronization failure Failed to receive MAC SYNC frame within time out period Critical Your P 971M was able to acquire the media access control MAC framing initially but subsequently failed to receive the MAC SYNC frame within the specified timeout period Note that this is not an ethernet MAC frame type SW Upgrade Failed Before Download Server not Present Error You P 971M has made 16 unsuccessful attempts to download a new ZyXEL software image from the TFTP server CMTS or other TFTP server After 16 attempts your cable modem aborts the upgrade procedure This error message might also occur if your cable modem has received a fatal TFTP server error SW upgrade Failed after download Incompatible SW file Error An upgrade of your P 971M software failed because the downloaded image file was either the wrong image type or was corrupted during file transfer UCD invalid or channel unusable Critical The cable modem received an Upstream Channel Descriptor UCD message from the CMTS but it contains invalid information or specifies an upstream channel that is unusable A transmit opportunity was missed because the MAP arrived too late Information Your P 971M missed a transmit opportunity because the Bandwidth Allocation MAP one slot of the Time Division Multiplexing signal arrived too late for your P 971M to use it DHCP FAILED Discover s
28. e damaged Do NOT install nor use your device during a thunderstorm There may be a remote risk of electric shock from lightning Do NOT expose your device to dampness dust or corrosive liquids Do NOT use this product near water for example in a wet basement or near a swimming pool Make sure to connect the cables to the correct ports Do NOT obstruct the device ventilation slots as insufficient airflow may harm your device Do NOT store things on the device Connect ONLY suitable accessories to the device D Safety Warnings P 971M User s Guide ZyXEL Limited Warranty ZyXEL warrants to the original end user purchaser that this product is free from any defects in materials or workmanship for a period of up to two years from the date of purchase During the warranty period and upon proof of purchase should the product have indications of failure due to faulty workmanship and or materials ZyXEL will at its discretion repair or replace the defective products or components without charge for either parts or labor and to whatever extent it shall deem necessary to restore the product or components to proper operating condition Any replacement will consist of a new or re manufactured functionally equivalent product of equal value and will be solely at the discretion of ZyXEL This warranty shall not apply if the product is modified misused tampered with damaged by an act of God or subjected to abnormal work
29. el se 46 31 744 7701 Sweden 7 Customer Support P 971M User s Guide METHOD SUPPORT E MAIL TELEPHONE WEB SITE REGULAR MAIL support zyxel co uk 44 0 1344 303044 ZyXEL Communications UK 08707 555779 UK onl Ltd 11 The Courtyard UNITED KINGDOM y Eastern Road Bracknell sales Qzyxel co uk 44 0 1344 303034 ftp zyxel co uk Berkshire RG12 2XB United Kingdom UK a is the prefix number you enter to make an international telephone call Customer Support 8 P 971M User s Guide 9 Customer Support Prestige 971M User s Guide Table of Contents ERE EEE ETE ee 2 Federal Communications Commission FCC Interference Statement 3 TE REE NE NE 5 GE Eeer 6 PT TT ee EE EE EEE 7 ETNE mms 10 Me 14 TT 16 pli M TIT TIN TET 18 Chapter 1 Getting To Know Your Prestige rnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnennnnnnnnennnnennn 20 Quiet SR Mui ure 20 1 1 1 Features of EE 20 1 2 Accessing the Web EENEG 21 Chapter 2 Connection Screen rranrrnnvnnnnnnnnnnnnnnnnnnnnnnnnnnunnnnnnunnnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnnennnnnnenn 24 2 1 Connection Screen Overview sseessssssssssssseseen esee sneren enne renenvenenenen ennn 24 2 1 1 Acquire Downstream Channel 21555 20 acr tardo tait Vaca ecd RR da debes iin Rr EU ub EAT 25 Eels Fe Ta EE esi vies eerie rere Ep AR 25 VENNE 26 CREE Especie FIE ERR 26 ANE n e tnb RETENTO RR 27 el CR CC 27 Chapter 3 EK EEE 30
30. ent no offer received Critical Your P 971M sent a DHCP discovery broadcast message to the cable operator s CMTS but no DHCP server or DHCP relay agent replied with a DHCP offer response message 35 Chapter 4 SNMP Event Log P 971M User s Guide DHCP FAILED Request sent No response Critical Your P 971M sent a DHCP discovery broadcast message to the cable operator s CMTS and received a DHCP offer message in response from the cable operator but when it sent a DHCP request message to the indicated DHCP server it did not receive a DHCP response message No UCD s Received Timeout Critical Your P 971M has not received any periodic Upstream Channel Descriptor UCD messages from the CMTS within the specified timeout period Unicast Ranging Received Abort Response Re initializing MAC Critical Your P 971M is online and has sent a periodic Ranging Request RNG REQ message to the CMTS but it received an Abort Ranging reply instead Your P 971M will reset its cable interface and restart the registration process in response Note that this is not an ethernet MAC frame type SYNC Timing Synchronization failure Loss of Sync Critical Your P 971M had locked on to the downstream channel for a period of time but then the channel lock was lost and it was unable to be reacquired within five SYNC signal periods Your P 971M has reset its cable interface in response to this condition No Maintenance Broadcasts for Ranging opportu
31. ers click Advanced and then the DNS tab to order them 73 Appendix B P 660H HW W T Series User Guide Figure 39 Windows XP Internet Protocol TCP IP Properties Internet Protocol TCP IP Properties General Alternate Configuration Tou can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator Far the appropriate IP settings e Obtain an IP address automatically O Use the following IP address 8 Obtain ONS server address automatically C5 Use the following DNS server addresses 8 Click OK to close the Internet Protocol TCP IP Properties window 9 Click Close OK in Windows 2000 NT to close the Local Area Connection Properties window 10 Close the Network Connections window Network and Dial up Connections in Windows 2000 NT 11Turn on your Prestige and restart your computer if prompted Verifying Settings 1 Click Start All Programs Accessories and then Command Prompt 2 In the Command Prompt window type ipconfig and then press ENTER You can also open Network Connections right click a network connection click Status and then click the Support tab Macintosh OS 8 9 1 Click the Apple menu Control Panel and double click TCP IP to open the TCP IP Control Panel Appendix B 74 P 660H HW W T Series User Guide Figure 40 Macintosh OS 8 9 Apple Menu P File Edit View Window Special Help About This Comp
32. ese are shown in help text as OxNN after the parameter name If nothing is shown all 32 bits are valid Additionally you can specify one of these special characters before the value to modify the existing value store the value 0x20 gt value 03x20 amp bitwise AND amp 0x20 gt value 0x20 bitwise OR 0x20 gt value 0x20 invert AND 0x20 gt value 0x20 Chapter 6 Command Examples 52 P 971M User s Guide 6 1 2 usage Syntax usage This command displays command usage information such as command navigation using the keyboard Figure 18 usage Command Example CM gt usage Instance Console Thread 0x80fdc670 The V2 console works very much like a DOS or Unix command line interface It allows you to enter commands to the system controlling various objects The console supports the following features Subdirectories The commands are grouped into DOS like subdirectories where each subdir is associated with a subsystem in the application Use the cd command to change the current dir There are a group of commands that are always available regardless of what subdir you are in Use the help command to see the commands that are available for the subdir For ANSI or VT100 type terminal emulators CRT HyperTerm etc you may need to configure the keyboard mapping in order for some of the special keys to be handled properly Becr Ox 1b Del Ox7f Backspace 0x0
33. esss 72 Figure 38 Windows XP Advanced TCP IP Properties cccssscccseeeecseeeeceeseeceeeeessaaees 73 List of Figures 14 Prestige 971M User s Guide Figure 39 Windows XP Internet Protocol TCP IP Properties 74 Figure 40 Macintosh OS 8 9 Apple Menu rrrannrnnanennnnrnnanennnnevnnnrnnnnrnannrnnnnrnnnnennnannnnnnnnnene 75 eee SEE J RN 75 Figure 42 Macintosh OS X Apple Menu EE 76 Figure 43 Macintosh OS X Network uk T1 Figure 44 Red Hat 9 0 Figure 45 Red Hat 9 0 Figure 46 Red Hat 9 0 Figure 47 Red Hat 9 0 Figure 48 Red Hat 9 0 Figure 49 Red Hat 9 0 Figure 50 Red Hat 9 0 Figure 51 Red Hat 9 0 Figure 52 Red Hat 9 0 KDE Network Configuration Devices rrnrrrrnrernnrernnrennnrennnnennnr 78 KDE Ethernet Device General arrranrnnnrnnnrnnnnnnnnnnnnnnnnnnnnnnnnnennne 78 KDE Network Configuration DNS sese 79 KDE Network Configuration Activate nn uan nennen ennn 79 Dynamic IP Address Setting in ifconfig ethO 80 Static IP Address Setting in ifconfig ethO 80 DNS Settings NN DOR GEET 80 Restart Ethernet Card 81 Checking TOPP Ge e TEE 81 List of Figures Prestige 971M User s Guide List of Tables Table 1 Connection Screen SUMMATY ped 27 Table 2 Software Status ET 30 Table 3 Error Message Severity Levels Priority Field aaneen eeen nennen RE T
34. estige automatically starts up using the first image file See Section 5 6 3 on page 51 or Section 6 3 on page 58 for more information on image file maintenance 5 4 Saving Your Configuration After you set the Prestige settings with the commands use the save command to save the changes 47 Chapter 5 Introduction to CLI P 971M User s Guide Figure 15 CLI Save Command Example CM gt save Instance BFC System 0x80ffba50 Section 1 Non Vol Settings successfully written to the device Section 2 Non Vol Settings successfully written to the device CM Note You must save your changes after each CLI session All unsaved configuration changes are lost once you restart the Prestige 5 5 Logging Out To log out of the CLI and stop the Telnet session enter the Logout command Figure 16 CLI Logout Command Example CM logout Bye bye Connection to host lost 5 6 Command Summary The following sections summarize the commands available in the Prestige together with a brief description of each command Commands listed in the tables are in the same order as they are displayed in the CLI See the related section in the User s Guide for more background information 5 6 1 General Commands The following table describes the general commands you enter to display the command help information or set general system settings Table 4 General Command Summary COMMAND DESCRIPTION B Executes the most recent command you en
35. fined scan band Bitmap Sets the scan profile set You can configure up to five scan profiles in the set The Prestige scans all profiles when you activate band scanning The frequency offset freq offset is only applicable for European scan plan Sets the web configurator administrator login username Note You must save the changes and restart the device to make the changes take effect 50 P 971M User s Guide Table 5 CM Command Summary continued COMMAND DESCRIPTION web admin passwo lt WebAdminPass 15 gt Sets the web configurator administrator login password Note You must save the changes and restart the device to make the changes take effect web user lt ID 20 gt Sets the web configurator user login password and lt password 20 gt username 5 6 3 docsis clt Commands Use the docsis clt group of commands to maintain image firmware files display downstream upstream status or set the downstream channel To access the docsis clt commands enter cd docsis clt orcd d The command prompt changes to docsis clt Table 6 docsis clt Command Summary COMMAND DESCRIPTION lt Name 15 gt lt Name 15 gt Copies image file 1 to image file 2 lt ootion Ter spas Downloads the image file from a TFTP server After the lt Name 15 gt image download process is complete the device lt IpAddress gt automatically restarts If you don t specify an image filename and or TFTP server IP address the dev
36. gt E Run Pel Lag Off o Turn Off Computer 5 untitled Paint 2 My Recent Documents P 660H HW W T Series User Guide 2 In the Control Panel double click Network Connections Network and Dial up Connections in Windows 2000 NT Figure 34 Windows XP Control Panel E Control Panel File Edit View Favorites Tools Help Back 3 ES Search ls Folders Hab address De Control Panel vg Control Fanel N Network g Switch to Category View Connections See Also Controllers 3 Right click Local Area Connection and then click Properties Appendix B 70 P 660H HW W T Series User Guide Figure 35 Windows XP Control Panel Network Connections Properties Network Connections File Edit View Favorites Tools Advanced Help eek F gt d ES Search 1 Folders Bee Address G Network Connections LAN or High Speed Internet Network Tasks T ocal Area Connection s Create a new nabled connection E Biznderd PCI Fast Ethernet Adapte Zo Set up home or small T Disable office network wt Disable this network device Status Repair EN Repair this connection Bridge Connections mij Rename this connection View status of this connection Create Shortcut Change settings of this connection 4 Select Internet Protocol TCP IP under the General tab in Win XP and then click Properties Figure 36 Windows XP Local Area Connection Properties Local Area Connecti
37. gure shows an example Figure 29 scan stop Command Example Scanning HRC 400000000 Scanning HRC 697764600 Scanning PRG OS 765 100 Scanning 709785400 Scanning plan EIA 171000000 Scanning plan EIA 219000000 Scanning plan 1 EIA 225000000 Scanning plan LS BEA 29544002 390 CM LDOCSLISOUL scan Stop Instance DOCSIS Control Thread 0x80fcf840 CM Docsis0tl gt Scanning plan at 1 gt EIA 237012500 MZ se CM DoosisQcl Chapter 6 Command Examples 60 P 971M User s Guide 61 Chapter 6 Command Examples P 971M User s Guide Appendix Product Specifications See also the Introduction chapter for a general overview of the key features Device Hardware Specification Table 8 Device Hardware Specifications DHCP Relay Supports up to five 5 IP addresses from a remote DHCP server Cable Modem DOCSIS 2 0 Compliant Standard Built in Ethernet Port One auto negotiating auto MDI MDI X 10 100 Mbps RJ 45 Ethernet port Management SNMP v1 v2 and v3 Remote status monitoring Type supported BPI and BPI Packet filter DOCSIS packet filter Dimensions 180 W x 128 D x 36 H mm Weigh Temperature DOWNSTREAM CHANNEL Center Frequency 91 to 857 MHZ Input Impedance 75 ohms nominal Modulation 64 QAM or 256 QAM Maximum Data rate 30 Mbps for 64 QAM 43Mbps for 256 QAM Appendix A Product Specifications 62 P 971M User s Guide Table 8 Device Hardware Specifications continued Symbol
38. ice reloads the image file from memory i specifies index number of the image file to overwrite f forces the device to save the image file even if the signature and or compression is incompatible 1 overwrites the first image file with the downloaded image file s downloads a secured image file and overwrites to the current image file Goto s lt frequency gt Sets the downstream channel in Hz or MHz If the device B cannot use the specified rate it automatically scans for the best channel to use scan Stop Stops the automatic downstream channel scan To start channel scanning again enter the goto ds command usdiag usdiag Displays upstream status 51 Chapter 5 Introduction to CLI P 971M User s Guide CHAPTER 6 Command Examples This chapter shows some command usage examples 6 1 General Command Examples This sections shows some general command examples 6 1 1 syntax Syntax syntax Displays detailed command line syntax information Figure 17 syntax Command Example CM gt syntax Instance Console Thread 0x80fdc670 General command format cmd parms cmd is the command to be executed Type help to get a list of available commands Note that the parser can handle partial command names e g he for help It always selects the first good match that it finds Bitmask Allows you to enter a bitmask value in decimal or hex A bitmask may only allow some bits to be specified th
39. ient and then click Add 67 Appendix B P 660H HW W T Series User Guide 3 Select Microsoft from the list of manufacturers 4 Select Client for Microsoft Networks from the list of network clients and then click OK 5 Restart your computer so the changes you made take effect Configuring 1 In the Network window Configuration tab select your network adapter s TCP IP entry and click Properties 2 Click the IP Address tab If your IP address is dynamic select Obtain an IP address automatically If you have a static IP address select Specify an IP address and type your information into the IP Address and Subnet Mask fields Figure 31 Windows 95 98 Me TCP IP Properties IP Address TCP IP Properties E Bindings Advanced MetBlOS DMS Configuration Gateway WINS Configuration IP Address An IP address can be automatically assigned to this computer IF pour network does not automatically assign IP addresses ask pour network administrator for an address and then type it in the space below Specify an IP address v Detect connection to network media Cancel 3 Click the DNS Configuration tab If you do not know your DNS information select Disable DNS If you know your DNS information select Enable DNS and type the information in the fields below you may not need to fill them all in Appendix B 68 P 660H HW W T Series User Guide Figure 32 Windows 95 98 Me TCP IP pen DNS Config
40. ing conditions Note Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchantability or fitness for a particular use or purpose ZyXEL shall in no event be held liable for indirect or consequential damages of any kind of character to the purchaser To obtain the services of this warranty contact ZyXEL s Service Center for your Return Material Authorization number RMA Products must be returned Postage Prepaid It is recommended that the unit be insured when shipped Any returned products without proof of purchase or those with an out dated warranty will be repaired or replaced at the discretion of ZyXEL and the customer will be billed for parts and labor All repaired or replaced products will be shipped by ZyXEL to the corresponding return address Postage Paid This warranty gives you specific legal rights and you may also have other rights that vary from country to country ZyXEL Limited Warranty 6 P 971M User s Guide Customer Support Please have the following information ready when you contact customer support Product model and serial number Warranty Information e Date that you received your device Brief description of the problem and the steps you took to solve it METHOD SUPPORT E MAIL TELEPHONE WEB SITE REGULAR MAIL LOCATION SALES E MAIL FTP SITE support
41. ird filed is the value of the element UCD amp SYNC valid NO MAPS for this channel Critical Your P 971M has received valid Upstream Channel Descriptor UCD and SYNC messages from the CMTS but the upstream channel that is specified in the UCD does not offer your P 971M any MAP one slot of the Time Division Multiplexing minislots in which to transmit Chapter 4 SNMP Event Log 38 P 971M User s Guide 39 Chapter 4 SNMP Event Log P 971M User s Guide CHAPTER 5 Introduction to CLI This chapter introduces the line commands 5 1 Command Line Interface Overview In addition to the web configurator you can use line commands to configure the Prestige It is recommended that you use the web configurator for everyday management of the Prestige and that you use line commands for advanced Prestige diagnosis and troubleshooting If you have problems with your Prestige customer support may request that you issue some of these commands to assist them in troubleshooting 5 1 1 Accessing the Command Line Interface Note Only one CLI management session is allowed at a time Use the following steps to telnet into your Prestige 1 Connect your computer to the RJ 45 Ethernet port on the Prestige 2 Make sure your computer IP address and the Prestige IP address are on the same subnet In Windows click Start usually in the bottom left corner Run and then type telnet 192 168 100 1 the default management IP address and click OK 3
42. is is a basic standard ping For more options or control over ping parameters and behavior In order for this to work the CM must either have successfully completed DHCP or must otherwise have been configured with a valid IP address Note that this command causes the ping options to be reset to their default state This may be disabled if the platform doesn t provide an implementation of ping EXAMPLES ping 11245443 Sm Ping IP address 11 24 4 23 5 3 Using Command History The Prestige keeps a list of up to 16 commands you have entered for the current CLI session You can use any commands in the history again by pressing the up 4 or down arrow key to scroll through the previously used commands and press ENTER Use the history command to display the list of commands Note The nistory command is not stored in the history command list Chapter 5 Introduction to CLI 44 P 971M User s Guide Figure 12 CLI History Command Example CM gt history Instance Console Thread 0x80fdc670 Command History 0 1 2 s 4 5 6 8 9 1 1 lr admin 10 help 5 3 1 Executing History Commands Using You can use the command to execute the commands in the history list Enter followed by the history command list index or the command The following example pings the device again using the command 45 Chapter 5 Introduction to CLI P 971M User s Guide Figure 13 Command Example 1 CM gt hi
43. is needed 33 Chapter 4 SNMP Event Log P 971M User s Guide Table 3 Error Message Severity Levels Priority Field ERROR CLASS LEVEL NUMBER DESCRIPTION iti 2 Immediate attention is needed to avoid a system or connection failure 3 Attention is needed to avoid possible future system or connection failures Warning 4 System attention is needed in the near future Failure to solve this warning can lead to further system problems Normal status System administrators take notice Informational message only May or may not be significant What follows 1s a short explanation of the more common error and warning messages you are likely to see in the Description field while debugging the connection between the P 971M and the CMTS Refer to DOCSIS 2 0 for additional information on SNMP status messages for cable modems Error and warning messages are shown in boldface type DHCP Warning Non critical field invalid in response Critical The P 971M has received a response to its DHCP request from the cable operator s CMTS but the responding DHCP server did not include all of the required fields in the message This message might also appear if one of the required fields in the DHCP message contains an invalid value Reconfigure the DHCP server so that it sends all of the required fields DHCP ERROR The DHCP response does not contain all of the required fields or the PS Portal Services is unable to determine provisioning mode The P
44. k Start then point your mouse pointer to Programs point your mouse pointer to Accessories and then click Command Prompt e For brevity s sake we will use e g as a shorthand for for instance and 1 e for that 1s or in other words throughout this manual The Prestige 971M may be referred to as simply the Prestige in this User s guide Related Documentation e Supporting Disk Refer to the included CD for support documents Quick Start Guide The Quick Start Guide is designed to help you get up and running right away They contain connection information and instructions on getting started ZyXEL Glossary and Web Site Please refer to www zyxel com for an online glossary of networking terms and additional support documentation Preface 18 P 971M User s Guide User Guide Feedback Help us help you E mail all User Guide related comments questions or suggestions for improvement to techwriters zyxel com tw or send regular mail to The Technical Writing Team ZyXEL Communications Corp 6 Innovation Road II Science Based Industrial Park Hsinchu 300 Taiwan Thank you 19 Preface P 971M User s Guide CHAPTER 1 Getting To Know Your Prestige This chapter describes the key features and applications of your Prestige 971M P 971M For front panel LED indicator information and rear panel connections including power connections please refer to the Quick Start Guide 1 1 Introducing the Prestige Yo
45. lation and channel negotiation with the CMTS This information is extremely useful for debugging purposes when attempting to troubleshoot a connection problem between your P 971M and the cable operator s CMTS Please refer to figure Figure 7 on page 33 for an abbreviated event log Chapter 4 SNMP Event Log 32 P 971M User s Guide Figure 7 Event Log Screen Clear Log This screen consists of a list of Simple Network Management Protocol SNMP messages which display the results of the configuration file download and installation on your P 971M as well as negotiation status information between the CMTS and your P 971M Each step in the initial configuration as noted in Chapter 2 on page 24 may pass or fail Warning or error messages are shown in the event log for easy troubleshooting The event log is presented as three fields time the event occurred actual time or Time Not Established Priority level of the error with number Emergency Alert Critical Error Warning Notice Informational and Debug and a short Description message of the error itself Please refer to table Table 3 on page 33 for a description of the Priority level error messages Table3 Error Message Severity Levels Priority Field ERROR CLASS LEVEL NUMBER DESCRIPTION Emergency Your P 971M requires immediate attention Any problems may affect the remaining nodes on your network Alert 1 A system or connection failure has occurred Immediate attention
46. m Channel and CM IP Address The fields in each section are summarized in table Table 1 on page 27 All of the information in the connection screen is read only and or calculated after the successful download of the configuration file and the negotiation of upstream downstream channel parameters with the cable operator s CMTS Chapter 2 Connection Screen 24 P 971M User s Guide Figure 5 Connection Status Screen Status Connection This page displays information on the status of the cable modem s HFC and IP network connectivity Startup Procedure Procedure Status Comment Connection Acquire Downstream Channel 681000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK cmb cfg Security Enabled BPI Downstream Channel Lock Status Locked Modulation QAM256 Channel ID Symbol rate 5360537 Downstream Frequency 681000000 Hz Downstream Power 1 9 dBm SNR 41 9 dB Upstream Channel Lock Status Locked Modulation QPSK Channel ID 5 Symbol rate 2560 Ksym sec Upstream Frequency 28208000 Hz Upstream Power 28 0 dBm CM IP Address Duration Expires 10 21 0 11 D 00 H 01 M 00 S 00 Wed Jul 02 00 26 23 2036 Current System Time Tue Jul 01 23 44 02 2036 2 1 1 Acquire Downstream Channel The P 971M must lock on to a cable operator s offered channel to operate successfully After downloading the configuration file and checking its contents your cable modem will attempt to lock on to the offered
47. m time Command Example rrrnnnrnnnrnnnennnnnnnnnnnnnnnnvnnnnnnnnnnannnanennnennnnnnnnenne 54 Figure 20 sav Command EXampl EEE 55 Figure 21 load config Command Example rrrereranernnrnnnnnrnnnnanennnennnennnnnnnnnnnnnnanennsennnnnnene 56 F R NENNE Zeie eek 56 Figure 23 ping Command ln Jarre eide 57 Figure 24 telnet pass Command Example ns unrnenrn enen ennrne ner enen ener ennne neren 57 Figure 25 web admin password Command Example aaneen eneen even eeenen ennen 58 Figure 26 copy image Command Example un srenrnennnennrnenerenenennr enen nnns 59 Figure 27 dload Command Example aeusaexeniscsbnbudbpstubs diei Doo CUR HN NIE dpa EAMUS REIP EE 59 Figure 28 goto 1 EE e 60 Figure 29 scan stop Command Example rernnnrnnrrnnnrnanrnnnnnanennnrnnnrnnnnnnennnanennnnnnnrnnnnnnnsne 60 Figure 30 Windows 95 98 Me Network Configuration rrrrrrrrnnnnvrvrnnnnrrrrnnnnrrrrnnnrrrrnnnnnnr 67 Figure 31 Windows 95 98 Me TCP IP Properties IP Address 68 Figure 32 Windows 95 98 Me TCP IP Properties DNS Configuration 69 PUTINS NNN anbe 70 Figure 34 Windows XF Control E 70 Figure 35 Windows XP Control Panel Network Connections Properties 71 Figure 36 Windows XP Local Area Connection Properties sseeeeeesssussse 71 Figure 37 Windows XP Internet Protocol TCP IP Properties esesese
48. n eneen 64 11 Table of Contents Prestige 971M User s Guide Appendix B Setting up Your Computer s IP Address eere rennen 66 EE ER NEN EET 66 MANG quee UR UE 67 GL EE EE 68 VTA 69 ES EE ER EEE ER 69 TTS 74 Eeg EE EE EN MM 74 Eg Es EMIT 76 LETE EEE EEE 76 Re eg EE Fi TN IT Using the K Desktop Environment KDE use 78 Hos Klee au EE EE ER 79 Figure 51 Verifying SOINS Lane geseet 81 ale EMT TR RM RT 82 Table of Contents 12 Prestige 971M User s Guide 13 Table of Contents Prestige 971M User s Guide List of Figures Figure 1 Web browser URL FEN battere eebe 21 Figure 2 Web Configurator login screen sasmerasnaneesnieenujvuonmep ayuddetdenendteadnn 21 Fours s Conneccion Sorea jp sini KoA RER sN dine 22 Figure 4 Fassword Security e q deed 23 Figure 5 Connection Status Screen NENNEN RENE 25 FIN NNN je 30 ENN Fare 33 Foe S LA IRN e tT TTE 41 Figure 9 CLE Sens ME SAMBER NEE 42 Figure 10 CLE Getting Help Example 2 E 43 Figure 11 CLI Getting Help Example 3 EE 44 Figure 12 CLI History Command Example EE 45 Figure 13 Command Example 1 smsen venetie EUR IRAE os 46 FUNNENE geed 47 Figure 15 CLI Save Command Example uns anenen eneen eene ennn enen ennr enne nnerens 48 Figure 16 CLI Logout Command E e EE 48 Figure 17 syntax Command EXamMmple Svarer 52 Figure 18 usage Command Example tonbersesenerketetsnbdenehte rkenen pieds 53 Figure 19 syste
49. n the IP Address box Type your subnet mask in the Subnet mask box Type the IP address of your Prestige in the Router address box 5 Click Apply Now and close the window 6 Turn on your Prestige and restart your computer if prompted Verifying Settings Check your TCP IP properties in the Network window Linux This section shows you how to configure your computer s TCP IP settings in Red Hat Linux 9 0 Procedure screens and file location may vary depending on your Linux distribution and release version 7 Appendix B P 660H HW W T Series User Guide Note Make sure you are logged in as the root administrator Using the K Desktop Environment KDE Follow the steps below to configure your computer IP address using the KDE 1 Click the Red Hat button located on the bottom left corner select System Setting and click Network iin 44 Red Hat 9 0 KDE Network Configuration Devices File Profile ess ig BYG e i New Edit Copy Delete Activate Deactivate Deuce zy isl You may quum network devices associated with Te physical hardware here Multiple logical devices can be d associated DAR a ethno piece of hardv of hardware EE ENE LN ES EE EET _Ethemet lt 2 Double click on the profile of the network card you wish to configure The Ethernet Device General screen displays as shown Figure 45 Red Hat 9 0 KDE Ethernet Device General Hardware Device Nickname etho Activate
50. ng Windows NT 2000 XP Macintosh OS 7 and later operating systems After the appropriate TCP IP components are installed configure the TCP IP settings in order to communicate with your network If you manually assign IP information instead of using dynamic assignment make sure that your computers have IP addresses that place them in the same subnet as the Prestige s LAN port Windows 95 98 Me Appendix B Click Start Settings Control Panel and double click the Network icon to open the Network window 66 P 660H HW W T Series User Guide Figure 30 Windows 95 98 Me Network Configuration Ml LPR for TCPAP Printing if 21 om EtherLink 10100 PCI T NIC 3C805B T if Dial Up Adapter Mf LISB Fast Ethernet Adapter Y TCPAP gt 3Com EtherLink 10 100 PCI TX NIC 3C905B T Eu Installing Components The Network window Configuration tab displays a list of installed components You need a network adapter the TCP IP protocol and Client for Microsoft Networks If you need the adapter 1 In the Network window click Add 2 Select Adapter and then click Add 3 Select the manufacturer and model of your network adapter and then click OK If you need TCP IP 1 In the Network window click Add 2 Select Protocol and then click Add 3 Select Microsoft from the list of manufacturers 4 Select TCP IP from the list of network protocols and then click OK If you need Client for Microsoft Networks 1 Click Add 2 Select Cl
51. nities received T2 time out Critical Your P 971M did not receive a broadcast maintenance opportunity in which to transmit a Ranging Request RNG REQ within the required T2 timeout period approximately 10 seconds Your P 971M will reset its cable interface and restart the registration process Init RANGING Critical Ranging Request Retries exhausted Critical Your P 971M has sent 16 Ranging Request RNG REQ messages without receiving a Ranging Response RNG RSP reply message from your cable operator s CMTS Your P 971M will reset its cable interface and restart the registration process This error message is typically caused by noise on the upstream channel that causes the loss of MAC layer messages If your P 971M cannot raise its upstream channel transmit power to a level that allows successful communication within the maximum timeout period it resets its cable interface and restarts the registration process Chapter 4 SNMP Event Log 36 P 971M User s Guide Received Response to Broadcast Maintenance Request But no Unicast Maintenance opportunities received T4 timeout Critical Your P 971M did not received a station maintenance opportunity in which to transmit a Ranging Request RNG REQ message within the required T4 timeout period 30 to 35 seconds Your P 971M will reset its cable interface and restart the registration process Typically this indicates an occasional temporary loss of service but if the problem persists
52. on Properties PK General Authentication Advanced Connect using Eg Accton ENTA07D T PCI Fast Ethernet Adapter Configure This connection uses the following tems El Client for Microsoft Networks 2 File and Printer Sharing for Microsoft Networks Description Transmission Control Protocol lnternet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected 5 The Internet Protocol TCP IP Properties window opens the General tab in Windows XP Ifyou have a dynamic IP address click Obtain an IP address automatically Ifyou have a static IP address click Use the following IP Address and fill in the IP address Subnet mask and Default gateway fields 71 Appendix B P 660H HW W T Series User Guide e Click Advanced Figure 37 Windows XP Internet Protocol TCP IP Properties Internet Protocol TCP IP Properties General Alternate Configuration Tou can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings e Obtain an IP address automatically O Use the following IP address 8 Obtain ONS server address automatically C5 Use the following DNS server addresses 6 If you do not know your gateway s IP address remove any previously installed gateways in the IP Set
53. or scripting where you want to delay between commands Displays command line syntax information Displays the time in milliseconds since the device was last restarted Displays command usage information such as navigation using the keyboard Chapter 5 Introduction to CLI 5 6 2 CM Commands P 971M User s Guide The following table describes the CM commands By default you access the CM group of commands when you log into the CLI every time Use the CM commands to perform basic system settings diagnostics or configuration file maintenance Table 5 CM Command Summary COMMAND DESCRIPTION load config lt IpAddress gt lt Filename 127 gt s reset restoreDefaults Scan set lt index 0 4 gt lt Band 1 5 gt lt start gt Seno Ero oOrrseti Password 15 gt web admin id lt WebAdminId 15 gt Chapter 5 Introduction to CLI Uploads a text based configuration from a TF TP server After the upload process is complete the device executes the commands line by line Exits from the CLI session Tests the connection to a device Specify the IP address of the device in dotted decimal notation for example 192 168 1 1 Restarts the device Note All unsaved configuration changes are lost once you restart the device Resets the device back to the factory defaults Note All your settings will be erased Executes channel band scanning Saves configuration changes to memory Sets the prede
54. ply from the ToD server was either an empty datagram or it contained invalid data the ToD server should send a reply that contains only one 32 bit number that indicates the number of seconds since midnight on January 1 1900 Please refer to RFC 868 Time Protocol for additional information The DOCSIS specifications do not allow the use of the Network Time Protocol NTP or Simple Network Time Protocol SNTP ToD servers to set your P 971M s system time UCC REQ received with invalid or out of range US channel ID Error Your P 971M has received an Upstream Channel Change Request UCC REQ message from your cable operator s CMTS that contains an upstream channel ID that is either invalid or out of range UCC REQ received unable to send UCC RSP no TX opportunity Error Your P 971M has received an Upstream Channel Change Request UCC REQ message from your cable operator s CMTS but could not reply with an UCC Response message UCC RSP because it could not obtain a transmit timeslot US channel wide parameters not set before Burst Descriptors Critical Your P 971M has received an Upstream Channel Descriptor UCD message from the CMTS but it did not set the channel and symbol rate parameters before beginning the set of TLVs Type Length Value that specify the burst descriptors for the upstream channel TLVs are an encoding for three fields the first field is the type of element the second field is the length of the element and the th
55. r s Guide Sweden Contact Information 7 Swimming Pool 5 Syntax Conventions 18 T Tampering 6 Telecommunication Line Cord 5 Telephone 7 Television Interference 3 Television Reception 3 Thunderstorm 5 Trademark Owners 2 Trademarks 2 Translation 2 TV Technician 3 U Undesired Operations 3 Universal Plug and Play UPnP 21 V Value 6 Vendor 5 Ventilation Slots 5 Viewing Certifications 3 4 Voltage Supply 5 Voltage High 5 W Wall Mount 5 Warnings 5 Warranty 6 Warranty Information 7 Warranty Period 6 Water 5 Water Pipes 5 Web Configurator 24 web configurator screen summary 27 84 P 971M User s Guide Web Site 7 Wet Basement 5 Workmanship 6 Worldwide Contact Information 7 Written Permission 2 Z ZyNOS 2 ZyXEL Communications Corporation 2 ZyXEL Home Page 4 ZyXEL Limited Warranty Note 6 85 Index
56. ration file BP security is Disabled Further information can be found in DOCSIS 2 0 2 1 6 Channels 27 Your P 971M uses different communications methods if it is receiving information from the cable operator or if it is sending information to the cable operator These are called the Downstream Channel and Upstream Channel respectively The channel numbers and frequencies are advertised by the CMTS during the initial booting of the P 971M these may also be set in the configuration file Table 1 Connection Screen Summary Acquire The P 971M has Locked onto the downstream channel The status message will Downstream display the frequency in hertz Channel The channel lock is In Progress The status message will display the frequency in hertz Connectivity The P 971M is Operational and the status is OK state The P 971M connectivity is In Progress See the description for Connectivity State Boot State The boot state of the P 971M is Operational The boot state of the P 971M is In Progress See the description for Boot State Configuration File A configuration file cmb cfg was successfully downloaded from the upstream cable operator s CMTS and installed on your P 971M The status message displays OK The P 971M is attempting to negotiate and download a configuration file from your cable operator s CMTS The status message displays In Progress Security Baseline privacy security is enabled and the status message displays Enabled
57. re 20 save Command Example CM gt save Instance BFC System 0x80ffba50 Section 1 Non Vol Settings successfully written to the device Section 2 Non Vol Settings successfully written to the device CM 6 1 6 logout Syntax logout This command exits from the CLI 6 2 CM Command Examples This section shows some CM command examples 6 2 1 load config Syntax Load config SIpAOddress lt Filename 239 5 This command gets a text based configuration from a TFTP server After the upload process is complete the device executes the commands line by line The following example gets a configuration file config txt from the TFTP server 192 168 100 100 55 Chapter 6 Command Examples P 971M User s Guide Figure 21 load config Command Example om road contig 192168 100 100 Contag Exe 6 2 2 run app Syntax run app This command starts channel band scanning This following figure shows an example Figure 22 run app Command Example CM gt run app Instance BFC System 0x80ffba50 Running the system BcmCmDocsisStatusEventCodes kCmIsNotOperational Entering RemoveLeaseImpl BcmShowNetworkTables exit Non Vol Settings successfully written to the device Scanning prar sac I BLA 1000000 HE Scanning plan et L KIA 661000000 124643 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK DOWNSTREAM STATUS KIKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK Tuner Frequency 681000000 Hz Carrier Offset 7 Hz
58. s no IP address duration has been set Expires This is the expiration date of the IP address after installation of the modem configuration file and DHCP negotiation The default is 7 days e g Wed Jul 02 00 26 23 2005 A sequence of dashes indicates that your modem configuration has failed or is in progress no IP address expiry date has been set Current System This is the current date and time and is set by your cable operator s time server 3 D Chapter 2 Connection Screen 28 P 971M User s Guide 29 Chapter 2 Connection Screen P 971M User s Guide CHAPTER 3 Software Screen 3 1 Introduction The Software status screen shows you information about your cable modem software and the results of the configuration file TFTP download installation and channel negotiation with the CMTS Please refer to figure Figure 6 on page 30 Figure 6 Software Status Screen Status Software l This page displays information on the current system software Information Standard Specification Compliant DOCSIS 2 0 Connection Hardware Version 4 1 Software Version 34 70 0164 Cable Modem MAC Address DD Oz cf 11 32 c0 Cable Modem Serial Number 91000010 CM certificate Installed Status System Up Time days h 18m 43s Metwork Access Allowed Cable Modem IP Address 10 21 0 11 This screen is divided into sections an Information section and a Status section The Informa
59. s a form of digital certificate that is unique for each hardware vendor It contains an encoded public key and digital signature and must be present in the cable modem configuration file downloaded from the cable operator If installed this field will display Installed if not this field will display Not Installed System Up Time This is the time since your cable modem has successfully downloaded installed a configuration file and negotiated channel parameters with the cable operator This value is read from the cable operator s network time server If the timer server was not accessible this field is grayed out Network Access This field displays whether your cable modem is allowed to forward packets from its LAN port to the cable operator and on to the internet This value is read from the configuration file Network access is either Allowed or Denied depending upon your configuration file setting Cable Modem IP Address After a successful configuration of your cable modem the IP Address will be set with a value provided by your cable operator If no IP Address is set network devices connected to the LAN port cannot connect to the internet If your IP Address is not set this field displays as a series of dashed lines 31 Chapter 3 Software Screen P 971M User s Guide CHAPTER 4 SNMP Event Log 4 1 Introduction The SNMP Event Log Screen shows you information about each step of your cable modem s configuration file download instal
60. ser s Guide DHCP DHCP Dynamic Host Configuration Protocol allows the individual clients computers to obtain the TCP IP configuration at start up from a centralized DHCP server The Prestige supports this capability by default The Prestige acts as a surrogate DHCP server DHCP Relay where it relays IP address assignments from the actual real DHCP server to the clients Security and Remote Monitoring Support Two types of system security are provided by your Prestige Webadmin and User Your Prestige also supports remote monitoring using SNMP 1 2 Accessing the Web Configurator 21 The P 971M supports two types of web configurator logins which correspond to the two user names available from the Web Configurator webadmin and user Webadmin allows viewing of all the status screens while user allows viewing of all status screens viewing except the Event Log screen 1 Launch your web browser Enter 192 168 100 1 as the web site address The subnet mask is 255 255 255 0 If you do not see the next screen please read the Troubleshooting section of the Quick Start Guide Figure 1 Web browser URL screen File Edit View Favorites Tools Help http 192 168 100 1 2 An Enter Network Password window displays on your browser Enter the user name webadmin or user password 1234 is the default password for both user names and click OK Note Change your login information in the Security section of the web configura
61. story Instance Console Thread 0x80fdc670 Command History 0 web admin password 1 telnek pass 2 Tg 2 We user 4 web user cindy test 5 save 6 help web user I wep user test Test 8 save 9 version 10 man 11 man 0 12 version 13 man 14 version 159 ping 2922 509 b904 0 CM 15 Instance Console Thread 0x80fdc670 ping 1923156934109 EH Instance BFC System 0x80ffba50 Reply from 192 168 100 10 bytes 64 seq 0 time 0 ms TTL 128 Reply from 192 168 100 10 bytes 64 seq 1 time 0 ms TTL 128 Reply from 192 168 100 10 bytes 64 seq 2 time 0 ms TTL 128 CM The following example uses the command to execute the most recent command you entered Chapter 5 Introduction to CLI 46 P 971M User s Guide Figure 14 Command Example 2 CM system time Instance Console Thread 0x80fdc670 The current system millisecond tick counter is Oxlea8f2 2009330 Time since last query is 2009330 ms CM Instance Console Thread 0x80fdc670 system time Instance Console Thread 0x80fdc670 The current system millisecond tick counter is Oxleb252 2011730 Time since last query is 2400 ms CM gt 5 3 2 The Image File Your Prestige comes with two image files also known as the firmware Both image files are the same and only one is used at a time By default the Prestige uses the second image file with index number 2 In case when the second image file becomes corrupt the Pr
62. t pass telnet user version web admin id web admin password web user docs rs GEL CM gt Chapter 5 Introduction to CLI 42 P 971M User s Guide Figure 10 CLI Getting Help Example 2 CM gt ping help ERROR Invalid value for parameter IpAddress help Must be a valid IP Addr ss COMMAND ping USAGE ping IpAddress DESCRIPTION Pings the specified target IP address sending 3 64 byte packets and waiting up to 5 seconds for a response This is a basic standard ping For more options or control over ping parameters and behavior In order for this to work the CM must either have successfully completed DHCP or must otherwise have been configured with a valid IP address Note that this command causes the ping options to be reset to their default state This may be disabled if the platform doesn t provide an implementation of ping EXAMPLES ping 1L4242 1 9 Ping IP address 11 24 44 3 CM gt 5 2 1 The Manual Command In addition to the and help commands you can use the man manual command to display detailed command usage information The following figure shows an example 43 Chapter 5 Introduction to CLI P 971M User s Guide Figure 11 CLI Getting Help Example 3 CM gt man ping Instance Console Thread 0x80fdc670 COMMAND ping USAGE ping IpAddress DESCRIPTION Pings the specified target IP address sending 3 64 byte packets and waiting up to 5 seconds for a response Th
63. tatement P 971M User s Guide 1 Select your product from the drop down list box on the ZyXEL home page to go to that product s page 2 Select the certification you wish to view from this page Federal Communications Commission FCC Interference Statement 4 P 971M User s Guide Safety Warnings For your safety be sure to read and follow all warning notices and instructions To reduce the risk of fire use only No 26 AWG American Wire Gauge or larger telecommunication line cord Do NOT open the device or unit Opening or removing covers can expose you to dangerous high voltage points or other risks ONLY qualified service personnel can service the device Please contact your vendor for further information Use ONLY the dedicated power supply for your device Connect the power cord or power adaptor to the right supply voltage 110V AC in North America or 230V AC in Europe Do NOT use the device if the power supply is damaged as it might cause electrocution e If the power supply is damaged remove it from the power outlet Do NOT attempt to repair the power supply Contact your local vendor to order a new power supply Place connecting cables carefully so that no one will step on them or stumble over them Do NOT allow anything to rest on the power cord and do NOT locate the product where anyone can walk on the power cord f you wall mount your device make sure that no electrical gas or water pipes will b
64. tered EN Number 0 15 Executes the specified command in the history command list Chapter 5 Introduction to CLI 48 P 971M User s Guide Table 4 General Com COMMAND REM C GLE find command history instances 3 m ep u D 5 tO re Q sleep syntax system time usage D gt 9 mand Summary continued command 31 command 31 Remark text 126 Leubtaboe I acy wu Gen fee MN command les ell Ek lt command 31 gt Eer LS LA command 126 name 31 pedes eda Leommand edel 1261 fete Nasr ay K i command a 11126 lt Milliseconds gt DESCRIPTION Executes the most recent occurrence of the specified command Displays available command list or command help information Ignores the text that follows used for remarks scripting etc Displays the current command group Sets to use a command group Displays command help information Displays the name of all subdirectories which contain the specified command Displays command help information Shows a list of commands that were previously typed Shows all instances registered with the command table Shows the specified instance registered with the command table Displays command help information Displays command help information Displays current command group Temporarily disables console display for the specified time period This is useful f
65. tings tab and click OK Do one or more of the following if you want to configure additional IP addresses e In the IP Settings tab in IP addresses click Add n TCP IP Address type an IP address in IP address and a subnet mask in Subnet mask and then click Add e Repeat the above two steps for each IP address you want to add Configure additional default gateways in the IP Settings tab by clicking Add in Default gateways n TCP IP Gateway Address type the IP address of the default gateway in Gateway To manually configure a default metric the number of transmission hops clear the Automatic metric check box and type a metric in Metric Click Add e Repeat the previous three steps for each default gateway you want to add Click OK when finished Appendix B 72 P 660H HW W T Series User Guide Figure 38 Windows XP Advanced TCP IP Properties Advanced TCP IP Settings IP Settings DNS WINS Options IP addresses IP address Subnet mask DHCP Enabled Default gateways Gateway Metric Automatic metric 7 Inthe Internet Protocol TCP IP Properties window the General tab in Windows XP Click Obtain DNS server address automatically if you do not know your DNS server IP address es Ifyou know your DNS server IP address es click Use the following DNS server addresses and type them in the Preferred DNS server and Alternate DNS server fields If you have previously configured DNS serv
66. tion section displays parameters read directly from your cable modem software with the exception of CM certificate while the Status section displays parameters read after a successful configuration of your cable modem The software status screen messages are summarized in Table 2 on page 30 Table 2 Software Status Screen LABEL DESCRIPTION Standard Specification Compliant This is the relevant technical standard that your cable modem abides by currently DOCSIS 2 0 This value is read from the internal cable modem software and may change with future software updates Hardware Version This is the version of your cable modem hardware This value is read from the internal cable modem software Chapter 3 Software Screen 30 P 971M User s Guide Table 2 Software Status Screen continued LABEL DESCRIPTION Software Version This is the version of the internal software installed and running on your P 971M This value is read from the internal cable modem software Cable Modem MAC Address This is the RF MAC address of your cable modem This value is read from the internal cable modem software Cable Modem Serial Number This is the serial number of your cable modem from the underside panel Bar Code label This value is read from the internal cable modem software CM Certificate The CM Certificates provide a secure method for uploading cable modem public key information to your cable operator as specified in DOCSIS 2 0 This i
67. tor Figure 2 Web Configurator login screen Connect to 192 168 100 1 ZyXEL User name A webadmin Password sene Remember my password Chapter 1 Getting To Know Your Prestige P 971M User s Guide You should see the connection screen after a successful login If you do not see this screen please refer to the Troubleshooting section of the Quick Start Guide Click on the Security link to change the P 971M password or to restore the factory default password if needed Please click on Security to change your P 971M password now Figure 3 Connection Screen Status Connection This page displays information on the status of the cable madem s HFC and IP network connectivity Startup Procedure Procedure Status Comment Connection Acquire Downstream Channel 6851000000 Hz Locked Connectivity State OK Operational Configuration File OK cmb cfg Security Enabled BPI Downstream Channel Lock Status Locked Modulation LAM ZE Channel ID t Symbol rate 2360537 Downstream Frequency 681000000 Hz Downstream Power 1 9 dBm SNR 41 9 dB Upstream Channel Lock Status Locked Modulation PSK Channel ID 9 Symbol rate 2560 KSym Ser Upstream Frequency 28208000 Hz Upstream Power 28 0 dB my CM IP Address Duration Expires 10 21 0 11 0 00 H 01 M 00 S 00 Wed Jul 02 00 26 23 2036 Current System Time Tue Jul 01 23 44 02 2036 In the Password Change User ID box enter your username In the New Password box enter your new passwor
68. ts 6 Liability 2 License 2 Lightning 5 Liquids Corrosive 5 management idle timeout period 26 83 Materials 6 Merchantability 6 Modifications 3 N navigating the web configurator 26 New 6 North America 5 North America Contact Information 7 Norway Contact Information 7 O Opening 5 Operating Condition 6 Out dated Warranty 6 Outlet 3 P Parts 6 Patent 2 Permission 2 Photocopying 2 Pipes 5 Pool 5 Postage Prepaid 6 Power Adaptor 5 Power Cord 5 Power Outlet 5 Power Supply 5 Power Supply repair 5 Product Model 7 Product Page 4 Product Serial Number 7 Products 6 Proof of Purchase 6 Proper Operating Condition 6 Purchase Proof of 6 Purchaser 6 Index Q Qualified Service Personnel 5 Quick Start Guide 18 R Radio Communications 3 Radio Frequency Energy 3 Radio Interference 3 Radio Reception 3 Radio Technician 3 Receiving Antenna 3 Regular Mail 7 Related Documentation 18 Relocate 3 Re manufactured 6 Removing 5 Reorient 3 Repair 5 6 Replace 6 Replacement 6 Reproduction 2 Restore 6 Return Material Authorization RMA Number 6 Returned Products 6 Returns 6 Rights 2 Rights Legal 6 Risk 5 Risks 5 RMA 6 S Safety Warnings 5 Separation Between Equipment and Receiver 3 Serial Number 7 Service 5 6 Service Personnel 5 Shipping 6 Shock Electric 5 Spain Contact Information 7 Supply Voltage 5 Support E mail 7 Supporting Disk 18 Index P 971M Use
69. uding interference that may cause undesired operations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Notice 1 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Information for Canadian Users This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la classe B est conforme a la norme NMB 003 du Canada Certifications Go to www zyxel com 3 Federal Communications Commission FCC Interference S
70. ur P 971M provides fast video and data communication with a cable operator and the internet Its 10 100M auto negotiating LAN interface enables fast data transfer between devices connected to your network The web browser based Graphical User Interface GUI provides for easy management and remote status monitoring over the cable network Note The standard your cable operator supports determines the maximum upstream and downstream speeds attainable Actual speeds attained depend on the distance from the cable operator s central office noise etc 1 1 1 Features of the Prestige The following sections describe the features of the Prestige Note See the product specifications in the appendix for detailed features and standards supported Built in Ethernet Port The 10 100 Mbps auto negotiating Ethernet port allows the Prestige to detect the speed of incoming transmissions and adjust appropriately without manual intervention It allows data transfer of either 10 Mbps or 100 Mbps in either half duplex or full duplex mode depending on your Ethernet network The port is also auto crossover MDI MDI X meaning it automatically adjusts to either a crossover or straight through Ethernet cable High Speed Internet Access The Prestige supports transmission speeds of up to 30 Mbps upstream and 30 Mbps downstream Actual speeds attained depend on your ISP and cable operator s CMTS environment Chapter 1 Getting To Know Your Prestige 20 P 971M U
71. uration TCP IP Properties m Bindings Advanced Nemos DNS Configuration Gateway WINS Configuration IP Address Host Domain DAS Server Search Order EE NM Doman Zaff Search Order lt ren Add Remove Cancel 4 Click the Gateway tab f you do not know your gateway s IP address remove previously installed gateways Ifyou have a gateway IP address type it in the New gateway field and click Add 5 Click OK to save and close the TCP IP Properties window 6 Click OK to close the Network window Insert the Windows CD if prompted 7 Turn on your Prestige and restart your computer when prompted Verifying Settings 1 Click Start and then Run 2 In the Run window type winipcfg and then click OK to open the IP Configuration window 3 Select your network adapter You should see your computer s IP address subnet mask and default gateway Windows 2000 NT XP The following example figures use the default Windows XP GUI theme 1 Click start Start in Windows 2000 NT Settings Control Panel 69 Appendix B Figure 33 Windows XP Start Menu i amp Internet Explorer ec j My Documents ke Outlook Express W Paint S Files and Settings Transfer Ww EN Command Prompt e My Music Acrobat Reader 4 0 is My Computer di Tour Windows xP p Windows Movie Maker E Control Panel VE My Pictures Va Printers and Faxes Help and Support gt gt Search All Programs
72. uter amp Apple System Profiler Calculator Ke re Chooser ADSL Control and Status Control Panels Appearance DL Favorites MN Apple Menu Options Key Caps AppleTalk Network Browser ColorSync Gij Recent Applications gt Control strip DI Recent Documents Date amp Time rf Remote Access Status ans Energy Saver E Scrapbook Extensions Manager di Sherlock 2 File Exchange Ej Speakable Items M File Sharing 4 Stickies General Controls Internet Keyboard Keychain Access Launcher Location Manager Memory Modem Monitors Mouse Multiple Users Numbers QuickTime Settings Remote Access Software Update Sound Startup Disk TCP IP e Tex USB Printer Sharing 2 Select Ethernet built in from the Connect via list Figure 41 Macintosh OS 8 9 TCP IP TCP IP Connect wla Ethernet Setup Configure Using DHCP Server IF Address will be supplied by server gt Subnet mask lt lt will be supplied Ey server gt Enuter address will be supplied by server gt Search domains Marne server addr xowillbe supplied by server ei 3 For dynamically assigned settings select Using DHCP Server from the Configure list 15 Appendix B P 660H HW W T Series User Guide 4 For statically assigned settings do the following From the Configure box select Manually Type your IP address in the IP Address box Type your subnet mask in the Subnet m

ZyXEL P-971M User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents