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Xerox DocuPrint N17 User's Manual

1. D 4 18 4 DocuPrint N17 N17b User Guide Top View 1 Legal size paper guide position 2 Folio size paper guide position 3 AA size paper guide position 4 Letter size paper guide position 5 Drilled paper simplex or duplex printing 6 A4 size paper guide position 7 Letter legal folio size paper guide position 8 Letterhead duplex printing 9 Letterhead simplex printing Loading Paper Figure 4 5 High Capacity Feeder paper orientation 0 0 Va l A o A e THE DOCUMENT COMPANY o 6 SC XEROX F e oO e o e E l N P d u d l ees Chapter 4 Paper Loading and Orientation 4 19 Loading Paper Using the The Envelope Feeder is an optional paper handling device available for the DocuPrint N 17 Refer to Table 4 1 Envelope Feeder on page 4 4 for acceptable envelope sizes See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions 1 Slide out the envelope support 2 Lift the envelope holder 4 20 4 DocuPrint N17 N17b User Guide Loading Paper Stack the envelopes face up with the stack against the feeder s left edge For PCL applications The corner for the return address should be on the left side of the stack and trailing as the envelopes go into the printer as shown at left
2. 6 5 Chapter 6 Replacing Consumables 4 6 1 Replacing the EP Cartridge Replacing the EP Cartridge Do not expose the EP electronic printing cartridge to direct sunlight or artificial light for more than 15 minutes Overexposure will permanently damage the photosensitive imaging drum Do not open the drum shutter or touch the green imaging drum Complete the EP cartridge installation within 15 minutes of removing the cartridge from its package 6 2 4 DocuPrint N17 N17b User Guide 1 Open the front cover by pressing the button on top of the Cover Remove the old EP cartridge by lifting it towards the rear of the printer then pulling it up and out Do not discard the old EP cartridge Return it to Xerox Refer to the printed instructions accompanying the EP cartridge Replacing the EP Cartridge 3 Remove the new EP cartridge from its wrapper Gently shake the EP cartridge several times to evenly distribute the toner 5 Remove the tape strip Chapter 6 Replacing Consumables 4 6 3 Replacing the EP Cartridge Insertthe EP cartridge into the guide channels marked by the arrows inside the front cover Push in until it clicks in place then close the front cover 6 4 4 DocuPrint N17 N17b User Guide Replacing the Fuser Cartridge BTR Replacing the Fuser Cartridge BTR The fuser area is extremely hot Turn the print
3. For PostScript applications Some PostScript applications require that the envelopes be loaded with the return address corner on the right side of the stack and leading as the envelopes go into the printer Test your application for proper orientation Push the envelopes gently into the printer Do not force the envelopes between the last two rollers the two that touch as this may cause a jam to occur 4 Adjust the side guide against the right side of the stack and lower the envelope holder Do not stack envelopes higher than the red full line on the side guide nor push the side guide so hard against the stack as to deform the envelopes Because the Envelope Feeder does not have a paper size sensor you must tell the printer which size envelope is loaded via the Envelope Size item in the Control Panel s Tray Menu The type of envelope plain prepunched letterhead transparency etc must also be set using the Tray M enu s Envelope Type item See Chapter 3 Using the Control Panel for instructions on accessing menus With the Envelope Feeder installed the MBF may still be used Chapter 4 Paper Loading and Orientation 4 4 21 Automatic Tray Switching Automatic Tray Automatic tray switching available for both PCL and PostScript jobs enables you to group two or more input Sw itching trays together into one logical tray and in a specific order in which the trays will be searched to
4. apparatuur te beperken of speciale maatregelen te treffen met het oog op het terugdringen hiervan CE ESPANOL EL SIMBOLO DE LA CE APLICADO A ESTE PRODUCTO SIGNIFICA LA DECLARACION DE XEROX DEL CUMPLIMIENTO DE LAS SIGUIENTES DIRECTIVAS APLICABLES DE LA UNION EUROPEA A PARTIR DE LAS FECHAS INDICADAS 1 ENERO 1995 Directiva 73 23 CEE del Consejo de 19 de febrero de 1973 LCEur 1973 48 sobre el material el ctrico destinado a utilizarse con determinados l mites de tensi n 1 ENERO 1996 Directiva 89 336 CEE del Consejo de 3 de mayo de 1989 LCEur 1989 628 sobre la aproximaci n de las legislaciones de los Estados miembros relativas a la compatibilidad electromagn tica SE PUEDE OBTENER UNA AFIRMACI N COMPLETA CON LA DEFINICION DELAS DIRECTIVAS PERINENETES Y LAS NORMAS DE REFERENCIA PONIENDOSE EN CONTACTO CON EL DELEGADO DE XEROX COMPATIBILIDAD ELECTROMAGN TICA AVISO Para que este equipo funcione en las inmediaciones de un equipo ISM tal vez sea preciso limitar la radiaci n externa del equipo ISM o adoptar medidas e mitigaci n especiales CE EAAHNIKA TO ZYMBOAO CE NOY YTIAPXEI XE A YTO TO fIPOION ZYMBONIZEI TH AHAQZH THE RANK XEROX OT ZYMMOPQOYTAI ME TIX OAHME THZ EYPONAIKHE ENOZH2 OF NPO TIZ KATNEOI HMEPOMHNIE 11ANOYAPIOY 1995 OAHFIA No 73 23 EEC TPONONOIHMENH ANO THN OAHTIA 93 68 EEC TIEPI ZYMMOPOOZHZ ME TOYZ NOMOYZ TON KPATON MEAON EXETIKA ME MHXANHMATA XAMHAHZ TAXHZ 1IANOYAPIOY 1996 OAHTIA
5. Env Feeder Jam Remove All Envel Remove all envelopes from the Envelope Feeder 1 Remove the Envelope Feeder Open the front cover 2 Remove the EP Cartridge Remove the jammed envelope Replace the EP Cartridge Close the front cover Replace the Envelope Feeder Reload the Envelope Feeder o DO d OU RUN HM 5 12 4 DocuPrint N17 N17b User Guide Clearing Paper Jams OCT Jam Follow the procedure below to clear a paper jam from the Offset Catch Tray OCT when the Control Panel displays the message Offset Jam Open Rear Cover 1 Open the printer s rear cover 1 2 Open the OCT s rear cover 2 3 Remove the jammed paper 4 Close the OCT s rear cover 5 Close the printer s rear cover Chapter 5 Clearing Jams and Jam Recovery 5 13 Clearing Paper Jams Duplex Module Jam Follow the procedure below to clear a paper jam from inside the rear cover when a Duplex M odule is installed and the Control Panel displays the message Paper Jam Open Rear Cover 1 Open the rear cover 1 2 Remove the Duplex M odule 3 Remove the jammed paper 4 Replace the Duplex M odule 5 Close the rear cover w On rare occasions paper may jam in the fuser To clear a fuser jam refer to the section Fuser J am page 5 19 5 14 4 amp DocuPrint N17 N17b User Guide Paper Exit Jam Clearing Paper Jams Follow the pro
6. User Guide electronic version of this book Quick Network Install Guide System Administrator Guide Technical Information Guide A procedure to upgrade your printer software The System Administrator Guide contains the following information should you require it Printer installation instructions in Chapter 1 Installation instructions for all DocuPrint N 17 options in Appendix C Installation instructions for the EP cartridge and BTR replacement in Appendix B The System Administrator Guide also contains a considerable amount of more detailed user information DocuPrint N17 printer drivers are also contained on the Product CD The majority of driver documentation is provided via the Help files included with the drivers Sinced both the Product CD and the Printer Management Software CD contain so much important information please ensure that you save them and keep them in a safe place 1 4 4 DocuPrint N17 N17b User Guide Using the CDs User Documentation Roadmap The documentation on the Product CD is provided as PDF files which are opened in Adobe Acrobat Reader provided on the CD if you do not already have it installed These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information as well as from page to page where information is cross referenced Simply move the cursor over a hypertext link and it c
7. commands and processes these commands in a manner comparable with Hewlett Packard Laser et printer products This product includes an implementation of LZW licensed under U S Patent 4 558 302 Specifications described in this publication are subject to change without notice Use of some features may be limited by your hardware or software configuration Contact your dealer Xerox or Xerox Limited for details Table of Contents Chapter 1 Getting Started kA 1 1 DocuPrint N17 and N17b Models 1 2 User Documentation Roadmap ene 1 3 Printed Documentation 1 3 DocuPrint N17 Product CD 1 4 Using the CDS derer der esten exe nt 1 5 How Much of This Book Must I Read 1 6 Printer Components ener nnns 1 7 Installing Your Printer eren 1 8 Printing a Configuration Sheet ss 1 10 Chapter 2 Printer Management Software and Drivers 2 1 Using CentreWare DP with the DocuPrint N17 2 2 DocuPrint N17 PCL Printer Drivers ne 2 3 DocuPrint N17 PostScript Printer Drivers 2 4 Driver Features eese eren nnn n 2 5 Installing CentreWare and Drivers 2 7 Configuring Your Drivers 2 7 DocuPrint N17 N17b User Guide amp TOC 1 Chapter 3 Using the Control Panel A 3 1 Contr
8. 2 Remove the EP Cartridge Remove the jammed sheet Replace the EP Cartridge Replace Tray 1 Close the front cover o D d OU RUN rp Replace the Envelope Feeder if necessary Chapter 5 Clearing Jams and Jam Recovery amp 5 7 Clearing Paper Jams MBF Jam Follow the procedure below to clear a paper jam from the Multi bypass Feeder M BF when the Control Panel displays the message MBF Jam Remove All Paper Remove all paper from the M BF 1 Remove the Envelope Feeder if installed Open the front cover 2 Remove the jammed sheet of paper Close the front cover Reload the M BF No uv RUN Mm Replace the Envelope Feeder if necessary 5 8 4 DocuPrint N17 N17b User Guide Clearing Paper Jams Tray 2 Jam w ith Follow the procedure below to clear a paper jam from Tray 2 when Tray 2 is a 500 sheet Paper Deck and 500 sheet Paper Deck Cassette and the Control Panel displays the message and Cassette Tray 2 Jam Open Tray 2 Remove Tray 2 1 Remove the Envelope Feeder if installed Open the front cover 2 Remove the EP Cartridge Remove the jammed sheet of paper Replace the EP Cartridge Replace Tray 2 Close the front cover Replace the Envelope Feeder if necessary o D d OU RUN rz Chapter 5 Clearing Jams and Jam Recovery amp 5 9 Clearing Paper Jams Tray 3Jamw ith Follow
9. 26 4 DocuPrint N17 N17b User Guide Clearing Jams and Jam Recovery Paper J ams oorr teen Eee pH Ee 5 2 Clearing Paper Jams eerren nerne 5 3 What Causes a Paper Jam sssssssee 5 2 BLW EI EE 5 7 MBF JANN TE 5 8 Tray 2 Jam with 500 sheet Paper Deck and Cassette 5 9 Tray 3 Jam with 500 sheet Paper Deck and Cassette 5 10 Tray 2 or Tray 3 Jam with 2 000 sheet HCF 5 11 Envelope Feeder Jam A 5 12 lerne 5 13 Duplex Module Jam sem 5 14 Paper Exit Tam ciscus ecc spen anal 5 15 EP Cartridge Jam sess 5 16 Paper Mismatch Jam sseeem 5 17 Misfeed Jam at Startup ceecee 5 18 FUSER E une een 5 19 Chapter 5 Clearing Jams and Jam Recovery 5 1 Paper Jams Paper J ams Your DocuPrint N 17 printer has been designed to provide reliable trouble free operation However you may experience an occasional paper jam When the printer detects a misfeed or a paper jam the printing process is halted and a Control Panel message is displayed After the paper jam has been cleared the printer will resume operation to complete the print job The pages in the print engine will be reprinted when the jam is cleared and printing resumes What Causes a Paper jams occur most often when Paper Jam The paper stock does not meet specification See Chapter 4 Paper Loading and Orientation The paper stock is in poor condition The printer needs cleaning Pr
10. GARANT DE LA CONFORMITE DU MATERIEL XEROX AUX DIRECTIVES INDIOUEES EUROPEENNE ENTRANT EN VIGEUR AUX DATES ler JANVIER 1995 Directive du Conseil du 19 f vrier 1973 num ro 73 23 CEE concernant le rapprochement des l gislations des Etats membres relatives au materiel lectrique destin A tre employ dans certaines limites de tension ler JANVIER 1996 Directive du Conseil du 3 mai 1989 num ro 89 336 CEE concernant le rapprochement des l gislations des Etats membres relatives la compatibilit lectromagn tique LA GARANTIE DE CONFORMITE COMPLETE AVEC UNE DESCRIPTION DETAILLEE DES DIRECTIVES ET NORMES CONCERNEES PEUT ETRE OBTENUE SUR SIMPLE DEMANDE AUPRES DE VOTRE COMMERCIAL XEROX COMPATIBILITE ELECTROMAGNETIQUE AVERTISSEMENT Afin de permettre ce mat riel de fonctionner proximit de mat riel ISM il peut s av rer n cessaire de r duire le rayonnement mis par ce dernier ou de prendre des mesures sp ciales C DEUTSCH DURCH KENNZEICHNUNG DIESES PRODUKTES MIT DEM CE ZEICHEN ERKLART SICH XEROX BEREIT DEN FOLGENDEN DIREKTIVEN DER EUROPAISCHEN UNION ZU ENTSPRECHEN MIT WIRKUNG VOM SIEHE DATUM 1 Januar 1995 EG Direktive 73 23 EEC erg nzt durch EG Direktive 93 68 EEC Angleichung der Gesetzte der einzelnen Mitgliedstaaten beziiglich Ger te mit niedriger Betriebsspannung 1 Januar 1996 EG Direktive 89 336 EEC Angleichung der Gesetzte der einzelnen Mitgliedstaaten beziiglich elektromagneti
11. If a 500 sheet Paper Deck and Cassette is in use as Tray 3 use the procedure Tray 3 Jam with 500 sheet Paper Deck and Cassette page 5 10 If a 2 000 sheet HCF is in use as Tray 3 use the procedure Tray 2 or Tray 3 Jam with 2 000 sheet HCF page 5 11 MBF Jam Remove All Paper followed by Open Front Cover Remove Jam Sheet A paper jam has occurred while feeding from the M ulti bypass Feeder M BF ACTION Use the procedure MBF Jam page 5 8 Table 5 1 Page 2 of 3 Chapter 5 Clearing Jams and Jam Recovery 5 5 Clearing Paper Jams Table 5 1 Paper jam messages continued Message Description Corrective Action Offset Jam A paper jam has occurred at the OCT The paper did not reach the input sensor Open Rear Cover ACTION Use the procedure OCT Jam page 5 13 followed by Open Offset Door Clear Paper Path Tray Jam A jam in the input trays has been found at startup and all trays must be opened Open All Trays to find the jam followed by ACTION Use the procedure M isfeed Jam at Startup page 5 18 Open Front Cover Remove Jam Sheet Table 5 1 Page 3 of 3 5 6 4 DocuPrint N17 N17b User Guide Clearing Paper Jams Tray 1Jam Follow the procedure below to clear a paper jam from Tray 1 when the Control Panel displays the message Tray 1 Jam Open Tray 1 Remove Tray 1 1 Remove the Envelope Feeder if installed Open the front cover
12. No 89 336 EEC NEPI ZYMMOPOOZHZ ME TOYZ NOMOY2 TON KPATON MEAON ZXETIKA ME THN HAEKTPOMATNHTIKH YMBATOTHTA MIA MIAHPH2 AIAKHPYZH NOY KAOOPIZEI TIZ ZEXETIKED AIATAZEIX KAITA IXETIKA MPOTYTIA MNOPEI NA ZHTHOEI ANO TON ANTITIPOXOTIO THE RANK XEROX AEKTPOMATNHTIKH ZYMBATOTHTA MPOZOXH Ma va enttpanei n Aetroupy a vou UNXAVNHATOG OEL TWV rtpodtaypabwv ISM n ekriouirin pa toguxvornuv 8a rrp riet va erwe rj va rrap8oUv gi HETPA neptoptopoU THe CE Declaration C suoMI T ss tuotteessa oleva CE eli vaatimustenmukaisuusmerkint osoittaa ett Xerox on sitoutunut noudattamaan seuraavia EU direktiivej mainitusta p iv m r st l htien Tammikuun p iv 1995 Neuvoston direktiivi 73 23 ETY ja sen muutos 93 68 tietyll j nnitealueella toimivia s hk laitteita koskevan j senvaltioiden lains d nn n l hent mist Tammikuun 1 p iv 1995 Neuvoston direktiivi 89 336 ETY s bk magneettista yhteensopivuutta koskevan j senvaltioiden lains d nn n l hent mist T ydelliset tiedot asianomaisista direktiiveista ja standardeista on saatavissa Xeroxilta SAHKOMAGNEETTINEN YHTEENSOPIVUUS VAROITUS Jotta t m laite voisi toimia ISM laitteen teolliset tieteelliset ja l ketieteelliset l heisyydess SM laitteen ulkoista s teily pit ehk rajoittaa tai lievent vi erikoistoimia toteuttaa CE DANSK CE M RKET ANGIVER AT DETTE XEROX PRODUKT OPFYLDER KRAVENE I NEDENSTAENDE
13. print and an error page was not printed the job may require additional memory Table 7 1 Page 3 of 4 Chapter 7 Troubleshooting 4 7 5 Printer Operation Problems Table 7 1 Printer operation problems continued Problem Action A PostScript or PCL job 1 Check that you are using a DocuPrint N17 PostScript printer driver falls to print 2 For a PostScript job set the Print Errors item in the PostScript M enu to On and resend the job H an error page prints there is a problem in the PostScript coding Correct the coding problem and resend the job Asking for unavailable features can cause a configuration error If the job still does not print and an error page was not printed the job may require additional memory See Appendix A of the System Administrator Guide for ordering more printer memory 3 For a PCL job do the following Check the output for PCL errors If there is a problem in the PCL coding correct the coding problem and resend the job If there is no error message resend the job If the error message indicates out of memory the job may require additional memory See Appendix A of the System Administrator Guide for ordering more printer memory Table 7 1 Page 4 of 4 7 6 4 DocuPrint N17 N17b User Guide References Chapter 8 References 8 1 Further References Further References If you need further information over and above what is contained in this G
14. provides guidance as to how to connect to the network within your specific environment 1 8 4 DocuPrint N17 N17b User Guide Installing Your Printer Chapter 2 of this guide provides some direction on how to install your DocuPrint N 17 drivers and CentreWare software M ore information is provided on the CD More detailed information about installation can also be found in your CentreWare Users M anual contained on the Printer M anagement Software CD that comes with your DocuPrint N 17 Please remember to save and store all your packing materials in a dry place so that you can retrieve these materials in the future should you be required to transport your DocuPrint N 17 or its options D Chapter 1 Getting Started 4 1 9 Printing a Configuration Sheet Printing a A very convenient way of both testing basic printer operation and determining how your printer is configured Configuration is to print a Configuration Sheet Sh eet The following operator sequence from the DocuPrint N 17 Control Panel will cause a Configuration Sheet to be printed 1 Press Menu Up or Menu Down until you see Menus Test Menu on the Display 2 Press Item Up or Item Down until you see Test Menu Config Sheet on the Display 3 Press Enter The Configuration Sheet will be printed 1 10 DocuPrint N17 N17b User Guide Printer Management Software and Drivers Using CentreWare DP with the DocuPrint N17
15. the procedure below to clear a paper jam from Tray 3 when Tray 3 is a 500 sheet Paper Deck and 500 sheet Paper Deck Cassette and the Control Panel displays the message and Cassette Tray 3 Jam Open Tray 3 Remove Tray 3 1 Remove the Envelope Feeder if installed Open the front cover 2 Remove the EP Cartridge Remove the jammed sheet of paper Replace the EP Cartridge Replace Tray 3 Close the front cover Replace the Envelope Feeder if necessary o DO d OU RUN HM 5 10 4 amp DocuPrint N17 N17b User Guide Clearing Paper Jams Tray 2 or Tray 3 Jam Follow the procedure below to clear a paper jam from Tray 2 or Tray 3 when the specified tray is the 2 000 sheet with 2 000 sheet HCF High Capacity Feeder HCF and the Control Panel displays the message Tray 2 Jam Open Tray 2 or Tray 3 Jam Open Tray 3 Open the paper drawer 1 Remove the Envelope Feeder if installed Open the printer s front cover Remove the EP Cartridge Remove the jammed sheet of paper Replace the EP Cartridge Close the paper drawer Close the printer s front cover OANA URWN rz Replace the Envelope Feeder if necessary Chapter 5 Clearing Jams and Jam Recovery 5 11 Clearing Paper Jams Envelope Feeder Jam Follow the procedure below to clear a paper jam from the Envelope Feeder when the Control Panel displays the message
16. 2 2 DocuPrint N17 PCL Printer Drivers 2 3 DocuPrint N17 PostScript Printer Drivers 2 4 Driver Features op ode ui teu IRR ART ads 2 5 Installing CentreWare and Drivers 2 7 Chapter 2 Printer Management Software and Drivers 4 2 1 Using Centre are DP with the DocuPrint N17 Using CentreWare DP with the DocuPrint N17 Xerox CentreWare DP is easy to use printer management software for Xerox printers Through the ease of point and click navigation you can install connect and configure the DocuPrint N 17 on a network quickly and easily CentreWare DP provides network administrators with simplified setup procedures and effortless management of networked Xerox DocuPrint N 17 printers Table 2 1 lists CentreWare DP key features and benefits For more specific information about CentreWare DP use and operation see The CentreWare DP User Guide Table 2 1 CentreWare DP key features and benefits Setup W izard Provides a step by step guide to get your printer quickly up and running on the network Advanced Setup Provides a tool to service multiple file servers and queues Instant Status Allows you to select a printer from the Printer List to see what that printer is doing at any given time Remote Configuration and Management Allows you to do most configuration and monitoring tasks from your workstation Printer Upg
17. Capacity Feeder see HCF L Labels Acceptable sizes 4 4 Loading see Paper loading Index 4 IX 1 M MBF Acceptable paper sizes 4 4 Acceptable paper weights 4 2 Loading 4 9 to 4 13 e OCT Acceptable paper sizes 4 4 P Paper Acceptable sizes 4 4 Acceptable weights 4 2 J ams 5 2 to 5 19 Causes 5 2 Clearing 5 3 to 5 19 Control Panel messages 5 4 to 5 6 Loading 4 6 to 4 21 In 500 sheet Paper Deck and Cassette 4 14 to 4 16 In HCF 4 17 to 4 19 In MBF 4 9 to 4 13 In Tray 1 4 6 to 4 8 Selecting for use 4 2 Specifying size of 4 23 Specifying type of 4 23 Storage of 4 5 Unacceptable for use 4 2 PCL Printer drivers 2 3 PostScript Printer drivers 2 4 Printer drivers Features 2 5 to 2 6 PCL 2 3 PostScript 2 4 S Standard Bin Acceptable paper sizes 4 4 T Transparencies Acceptable sizes 4 4 Loading see Paper loading IX 2 DocuPrint N17 N17b User Guide Tray 1 Acceptable paper sizes 4 4 Acceptable paper weights 4 2 Loading 4 6 to 4 8 Tray 2 Acceptable paper sizes 4 4 Acceptable paper weights 4 2 Tray 3 Acceptable paper sizes 4 4 Acceptable paper weights 4 2 Tray Sequence 4 22 Tray switching 4 22 Also see Tray Sequence Troubleshooting Printer operation problems 7 3 to 7 6
18. DocuPrint N 17b will hereafter be referred to as the DocuPrint N 17 except in situations where information is specific to either printer 1 2 4 DocuPrint N17 N17b User Guide User Documentation Roadmap Printed Documentation User Documentation Roadmap Your DocuPrint N 17 printer is packaged with documentation in both printed form and on CD There are two CDs Product CD which contains documentation and printer drivers Printer Management Software CD which contains various Xerox provided client software and the documentation for it This section serves as a roadmap for the printed and CD documentation Your DocuPrint N 17 printer was packaged with the following pieces of printed documentation Quick Install Guide which shows you how to get your printer up and running User Guide this book which provides you with the basic information needed to use your printer M ore detailed user information is contained in the System Administrator Guide on your Product CD Quick Network Install Guide which briefly shows you how to connect your printer to a network in your specific environment M ore detailed N etwork Environment information is contained in the Technical Information Guide on your Product CD Chapter 1 Getting Started 1 3 User Documentation Roadmap our DocuPrint printer was also packaged with a CD ocuPrin Your DocuPrint N 17 pri De Product CD that contains the following pieces of information
19. DocuPrint N17 and N17b Network Laser Version 1 8 Notice Copyright 1998 1999 Xerox Corporation All Rights Reserved Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc XEROX The Document Company the stylized X DocuPrint and N17 are trademarks of Xerox Corporation or its subsidiaries Adobe and PostScript are trademarks of Adobe Systems Incorporated PCL HP and Laser et are trademarks of Hewlett Packard Company IBM is a trademark of International Business M achines Corporation Microsoft Microsoft Windows Microsoft Word MS and M S DOS are trademarks of M icrosoft Corporation Univers is a trademark of Linotype AG or its subsidiaries WordPerfect is a trademark of Corel Corporation Centronics is a trademark of Centronics Corporation M acintosh and TrueType are trademarks of Apple Computer Incorporated OnPage is a trademark of COM PUTER applications Inc All other product names are trademarks tradenames of their respective owners PCL PCL 5e and PCL 6 are trademarks of Hewlett Packard Company This printer contains an emulation of the Hewlett Packard PCL 5e and PCL 6 command languages recognizes HP PCL 5e and PCL 6
20. EET 4 16 4 DocuPrint N17 N17b User Guide Using the High Capacity Feeder Loading Paper The optional High Capacity Feeder HCF holds 2 000 sheets of 20 Ib 75 g m2 paper Refer to the section Selecting Paper page 4 2 for acceptable paper sizes and weights See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions When the HCF is installed it can be accessed using your existing applications drivers as Tray 2 or as Tray 3if a 500 Sheet Paper Deck and Cassette is also installed Do not attempt to load the High Capacity Feeder during printing Do not overfill the feeder Chapter 4 Paper Loading and Orientation 4 17 Loading Paper 1 Open the paper drawer and wait until tray fully lowers If you are not changing paper size go to Step 3 below Otherwise continue to Step 2 2 Adjust the end and side paper guides for paper size Ensure that both the top and bottom of the paper guides are seated into the correct size slots Load paper using the opening in the side of the drawer Refer to Figure 4 5 on page 4 19 for correct paper orientation r3 The type of paper loaded plain prepunched letterhead transparency etc must be set using the Tray 2 Type or Tray 3 Type item in the Control Panel s Tray Menu refer to Chapter 3 of the System Administrator Guide
21. EF DIREKTIVER AF N VNTE DATOER 1 JANUAR 1995 R dets direktiv 73 23 EOF af 19 februar 1973 om tiln rmelse af medlemsstaternes lovgivning om elektrisk materiel bestemt til anvendelse inden for visse sp ndningsgr nser 1 JANUAR 1996 R dets direktiv 89 336 EOF af 3 maj 1989 om indbyrdes tiln rmelse af medlemsstaternes lovgivning om elektromagnetisk kompatibilitet RING TIL XEROX TEKNISK SERVICE HVIS DE NSKER EN LISTE OVER RELEVANTE EF DIREKTIVER OG STANDARDER ELEKTROMAGNETISK KOMPATIBILITET ADVARSEL For at dette udstyr kan anvendes i umiddelbar n rhed af ISM udstyr skal udstr lingen fra ISM udstyr begr nses eller der skal laves specielle begr nsende anordninger Appendix A CE Declaration A 3 A 4 4 DocuPrint N17 N17b User Guide Numerics 500 sheet Paper Deck and Cassette Loading 4 14 to 4 16 B Bias Transfer Roll Replacing 6 5 to 6 10 C CentreWare DP 2 2 Control Panel 3 2 to 3 4 Display 3 3 D Drivers see Printer drivers Duplex M odule Acceptable paper sizes 4 4 4 24 Acceptable paper weights 4 2 Using 4 24 to 4 25 Duplex printing 4 24 to 4 25 Paper orientation 4 25 E Envelope Feeder Index Acceptable envelope sizes 4 4 Loading 4 20 to 4 21 Envelopes Acceptable sizes 4 4 Loading In Envelope Feeder 4 20 to In MBF 4 9 to 4 13 EP Cartridge Replacing 6 2 to 6 4 F Fuser Cartridge Replacing 6 5 to 6 10 H HCF Acceptable paper weights 4 2 Loading 4 17 to 4 19 High
22. M a adia o externa do equipamento ISM poder ter que ser limitada ou serem tomadas medidas especiais de mitiga o CC ITALIANO IL MARCHIO CE APPLICATO A QUESTO PRODOTTO EQUIV ALE A UNA DICHIARAZIONE DI CONFORMITA DA PARTE DELLA XEROX RISPETTO ALLE SEGUENTI DIRETTIVE EMESSE DALLA UNIONE EUROPEA ALLE DATE SOTTOINDICATE 1 GENNAIO 1995 La direttiva 73 23 CEE del Consiglio del 18 febbraio 1973 concernente il ravvicinamento delle legislazioni degli Stati membri relative al materiale elettrico destinato ad essere adoperato entro taluni limiti di tensione 1 GENNAIO 1996 La direttiva 89 336 CEE del Consiglio del 3 maggio 1989 per il ravvicinamento delle legislazioni degli Stati membri relative alla compatibilit elettromagnetica LA DICHIARAZIONE COMPLETA RIPORTANTE LE DIRETTIVE PERTINENTI E GLI STANDARD IVI MENZIONATI PUO ESSERE O TTENUTA PRESSO IL FORNITORE XEROX DI ZONA COMPATIBILITA ELETTROMAGNETICA AVVERTENZA Il funzionamento di questo apparecchio in prossimit di apparecchiature ISM rende necessaria la riduzione o la limitazione delle radiazioni emesse da dette apparecchiature CE SVENSKA Ce m rkningen som finns pi denna produkt visar Xerox deklaration vad g ller verensst mmelser med de direktiv som angetts av den europeiska unionen 1 Juan 1995 eu direktiv 73 23 eec till gg till eu direktiv 93 68 eec vad g ller n rmanden av medlemsl ndernas lagar betr ffande l gsp nningsutrustning 1 jan
23. N N 1 Page Policy 2 6 DocuPrint N17 N17b User Guide Installing CentreWare and Drivers Configuring Your Drivers Installing CentreWare and Drivers Inside the cover of the DocuPrint N17 CDs which come with your printer are booklets which give you instructions on how to load both your DocuPrint N 32 drivers and your DocuPrint N 17 CentreWare software depending on your software environment In addition your System Administrator also has the capability to download drivers directly to your workstation When you initially use any of your drivers make sure to properly configure your driver by setting the correct DocuPrint N 17 options displayed under the PRINTER CONFIGURATION tab in the drivers You can determine which DocuPrint N 17 options you have by printing a Configuration Sheet Chapter 2 Printer Management Software and Drivers 2 7 2 8 4 DocuPrint N17 N17b User Guide Using the Control Panel Control Panel Features nennen 3 2 Th KI EVER 3 3 Menu Options eme 3 4 Chapter 3 Using the Control Panel 4 3 1 Control Panel Features Control Panel The DocuPrint N 17 Control Panel Figure 3 1 serves two purposes Featu res 1 It displays information about the status of the printer or the job in process and 2 It provides the means for changing printer settings to control how the DocuPrint N 17 operates Figure 3 1 DocuPrint N17 Control Panel 1 2 line by 16 character displa
24. Release Point Tray 1 Rear View LG O Aan OU P WN Option Interface Cover Rear Cover Power Inlet Ethernet Ports N17 only Parallel Port Serial Port Diagnostic LED Ethernet LED N17 only Port for Optional Network Card Printer Components The major printer components are indicated below Figure 1 1 Major printer components Chapter 1 Getting Started 1 7 Installing Your Printer Installing Your There are other documents which will help you install your printer The purpose of this section is simply to guide Printer you to those documents and sections of documents The following documentation is available for installation assistance The DocuPrint N17 System Administrator Guide on the DocuPrint N17 Product CD Chapter 1 shows how to initially install the DocuPrint 17 Appendix B shows how tolreplace the DocuPrint N17 EP Cartridge and BTR Fuser Appendix C shows how to install and remove the 2 500 Sheet Feeder Duplex Module Envelope Feeder Hard Disk Drive XNIC Network Interfaces and memory SIM Ms The 2 500 Sheet Feeder and Envelope Feeder have installation instructions in their boxes while the other N17 options have wordless instructions on their boxes The DocuPrint N 17 itself comes with a Quick Start Card which guides you on your initial installation of the printer The DocuPrint N 17 Quick Network Install Guide
25. Solaris 2 4 2 5 2 51 2 6 DocuPrint N17 N17b User Guide Driver Features Driver Features DocuPrint N 17 drivers will support the following standard features e Input tray Output bin selection Duplex selection Paper size orientation and media Number of copies Collating Table 2 4 on page 2 6 lists a general overview of features supported by the DocuPrint N 17 drivers Actual driver capabilities can be determined by invoking specific drivers In the table Uni drivers refers to universal drivers while Custom drivers are Xerox custom drivers Xerox custom drivers are recommended for use with the DocuPrint N 17 since they will generally support the most DocuPrint N 17 features Chapter 2 Printer Management Software and Drivers 2 5 Driver Features Table 2 4 DocuPrint N17 driver features Driver Image Cover Secure Quality Sheets Printing PCL Windows 3 1x Y Y Y Y N N N Custom Windows 95 Y Y Y Y N N N Custom Windows NT N N N N N N N 3 5 1 Uni Windows NT Y N N N Y N N 4 0 Uni PS Windows 3 1x Y Y Y Y Y Y Y Custom Windows 95 Y Y Y Y Y Y Y Custom Windows NT Y N N N N N N 3 5 1 Uni Windows NT Y Y Y Y Y N Y 4 0 Custom MAC PS N N N N N N N OS 2 PS N N N N N N N UNIX PS Sun Solaris 2 4 N N N N N N N 2 5 2 51 2 6 Sun OS 4 14 N N N N N N N IBM AIX N N N N N N N 4 1x 4 2x HP UX 9 x 10 x N N N N N
26. apter 3 of the System Administrator Guide lists all the operations associated with the DocuPrint N 17 Control Panel keys and lists the specific key processes which need to be executed to set any of these DocuPrint N17 variables 3 4 4 DocuPrint N17 N17b User Guide Menu Options Figure 3 2 DocuPrint N17 Menu Map Gei Cancel Job Job Menu Form Feed No Jobs All Jobs Print Password Menu Enter Password Jobn Delete Ll Tray Menu Envelope Size Paper Size Envelope Type Paper Type Font Number MBF Size Page Policy PCL Menu Pitch _ MBF Type Page Timeout Point Size Tray 1 Type Copies Form Length Tray 2 Type Orientation Symbol Set Tray 3 Type Duplex Line Terminat Tray Sequence Draft Mode Edge to Edge t PostScript Menu Print Errors XIE Binary PS Resolution Output Timeout System Menu Output Offset Port Enable Port Enable Output Dest Power Saver Parallel Menu Port Timeout Port Timeout Parallel PDL Serial PDL oo Bi directional Handshake anm Baud Rate Serial Menu Novell Enable Novell Enable LPR Enable LPR Enable LPR Banner LPR Banner LPR PDL LPR PDL Ethernet Menu DLC LLC Enable DLC LLC Enable DLC PDL DLC PDL NetBEUI Enable NetBEUI Enable NetBEUI PDL NetBEUI PDL AppSocket Enabl AppSocket Enabl T
27. ation 4 3 Selecting Paper Table 4 1 Acceptable media sizes for all DocuPrint N17 paper trays Paper Size Letter 8 5x11 216x279mm Standard Output Bin and Duplex oct Printing Tray 1 Tray 2 and Envelope Tray 3 Feeder Folio 8 5x13 216x330mm Legal 8 5x14 216x356mm Executive 7 25x10 5 184x267mm Statement 5 5x8 5 140x216mm A4 210x297mm A5 148x210mm ISO B5 176x250mm Envelope COM 10 4 12x9 5 105x241mm Monarch 3 87x7 5 98x191mm DL 4 33x8 66 110x220mm C5 6 38x9 01 162x229mm Transparency A4 210x297 mm Letter 8 5x11 216x279mm Label A4 210x297 mm Letter 8 5x11 216x279mm A6 International Postcard 105 x 148mm 1 Optional paper handler See Appendix A of the System Administrator Guide for information 2 Although the OCT will accept all paper sizes listed it can only offset A4 Letter Folio and Legal g p pap y g 3 Requires optional Duplex Module See Appendix A of the System Administrator Guide for information 4 Only Tray 1 accepts Executive 4 4 DocuPrint N17 N17b User Guide Storing Paper Storing Paper The DocuPrint N 17 s print quality is optimized when paper and other print media are properly stored Proper storage ensures optimum print quality and trouble free printer options Store the paper on a flat surface in a relatively low humidity enviro
28. bleshooting Diagnostic Message Display ssessesse 7 2 Printer Operation Problems A 7 3 Chapter 7 Troubleshooting 4 7 1 Diagnostic Message Display I I Chapter 6 of the DocuPrint N17 System Administrator Diagnostic Guide contains the entire set of messages which can M essage Display appear on the DocuPrint N 17 Control Panel display M any of these messages are diagnostic messages which appear when there is a problem with the DocuPrint N 17 Chapter 6 of the DocuPrint N17 System Administrator Guide also contains a discussion of Print Quality symptoms and possible corrective actions If you have a problem with your DocuPrint N 17 printer and you cannot solve the problem using the actions suggested in Table 7 1 on page 7 3 of this guide consult Chapter 6 of the DocuPrint N17 System Administrator Guide 7 2 4 DocuPrint N17 N17b User Guide Printer Operation Problems Printer Consult Table 7 1 for corrective actions when the printer will not print or when the printed output is not what you Operation epet Problems Table 7 1 Printer operation problems Problem Action The printer will not print at all or a file sent from the client server will not print 1 Check with your network administrator to see that the printer is powered up connected to the network and that the network is operational 2 Check Control Panel messages for Paper Jam Door Open etc 3 If the port paral
29. cedure below to clear a paper jam inside the rear cover when the Control Panel displays the message Paper Jam Open Rear Cover 1 Open the rear cover 1 2 Remove the jammed paper If you do not see the jammed paper remove the Duplex Module remove the jammed paper then replace the Duplex M odule 4 Close the rear cover r3 On rare occasions paper may jam in the fuser To clear a fuser jam refer to the section Fuser J am page 5 19 Chapter 5 Clearing Jams and Jam Recovery 5 15 Clearing Paper Jams EP Cartridge Jam Follow the procedure below to clear a paper jam from inside the front cover when the Control Panel displaysthe message Paper Jam Open Front Cover Remove the Envelope Feeder if installed Open the front cover 1 Remove the EP cartridge 2 Remove the jammed paper Replace the EP cartridge Close the front cover No Ui RUN HE Replace the Envelope Feeder if necessary EN On rare occasions paper may jam in the fuser To clear a fuser jam refer to the section Fuser J am page 5 19 5 16 4 DocuPrint N17 N17b User Guide Clearing Paper Jams Paper Mismatch Jam Follow the procedure below to clear a paper jam when the Control Panel displays the message Paper Size Jam Open Rear Cover Change the loaded paper to the correct size Open the rear cover 1 Remove the jammed paper Close the rear cover Ul P UN HB If t
30. d font A mismatched printer option against your host formatting Command errors may be identified by looking at your input file You can determine which fonts are in the system by printing a PCL or PS Font List You can verify your data setup by printing a Configuration Sheet and checking your printer setup The requested font for Print a PCL Font List or PostScript Font List if the job is PostScript the job qaes nok print f fonts print on the Font List your print job may need correcting f fonts do not print on the Font List reload the fonts and print another PCL or PostScript Font List Table 7 1 Page 2 of 4 7 4 4 DocuPrint N17 N17b User Guide Printer Operation Problems Table 7 1 Printer operation problems continued Problem Action PostScript commands are printed instead of the PostScript job 1 Make certain that the software application you are using to create your job is configured properly Refer to your software documentation 2 The job sent to the printer might have included an incorrect header and therefore not have indicated that a PostScript job was being sent Check your software to make sure the PostScript header file is being sent to the printer 3 Set the Print Errors item in the PostScript M enu to On and resend the job f an error page prints there is a problem in the PostScript coding Correct the coding problem and resend the job e f the job still does not
31. dge BTR M ake sure the green side locks at both ends click into position Then close the rear cover Open the front cover and remove the EP cartridge by lifting it towards the rear of the printer then pulling it up and out 12 Use the BTR removal tool to release the left side of the BTR 6 8 DocuPrint N17 N17b User Guide Replacing the Fuser Cartridge BTR 13 Use the BTR removal tool to release the right side of the BTR 14 Lift the BTR out of the printer 15 Insert the new BTR making sure it is seated properly Chapter 6 Replacing Consumables 4 6 9 Replacing the Fuser Cartridge BTR 16 Pull the tab to remove the BTR s protective covering Re insert the EP cartridge into the guide channels marked by the arrows inside the top cover Push in until it dicks in place then close the front cover 18 Plug in the power cord Press and hold Online and M enu Down while powering ON the printer Depress the buttons until a row of black boxes are displayed on the first line of the Control Panel display This will reset the Fuser Life counter and release the warning message After warming up for a few minutes the Control Panel displays the following message Ready Ifthe Replace Fuser Cartridge message still appears repeat Step 18 If any other message is displayed see Table 6 2 on page 6 6 6 10 DocuPrint N17 N17b User Guide Trou
32. er OFF and allow it to cool for 40 minutes before replacing an existing fuser cartridge Replacing the BTR Bias Transfer Roll requires removing the EP cartridge Do not expose the EP cartridge to direct sunlight or artificial light for more than 15 minutes Overexposure will permanently damage the photosensitive imaging drum 1 Power OFF the printer and disconnect the power cord 2 Open the rear cover 3 Let the fuser area cool for 40 minutes amp If the Duplex Module is installed continue with Step 4 on AN S page 6 6 Otherwise skip to Step 5 on page 6 6 Chapter 6 Replacing Consumables 4 6 5 Replacing the Fuser Cartridge BTR Remove the Duplex M odule by pushing the green lock buttons on either side of it 5 Remove the mounting screws fromthe printer as shown at left and set them aside Pull out the old fuser cartridge by the tabs on either side of the cartridge 6 6 DocuPrint N17 N17b User Guide Replacing the Fuser Cartridge BTR 7 Slide the new fuser cartridge into the printer 8 Secure the fuser cartridge by replacing the mounting screws that were removed in Step 5 on page 6 6 If you do not need to re install the Duplex M odule close the rear cover and skip to Step 11 9 Insert the Duplex M odule through the guide channels Chapter 6 Replacing Consumables 4 6 7 Replacing the Fuser Cartri
33. hanges to a pointing finger Then click on the link to jump to the link s destination The PDF files also enable you to print the specific pages you need rather than printing an entire chapter or manual Both the Product CD and the Printer M anagement CD are provided with installation booklets in their respective jewel cases You can also refer to the ReadM e files on the CDs for more information Chapter 1 Getting Started 4 1 5 How Much of This Book Must I Read How M uch of Use this book as a reference for This Book Must Sting Started Chapter 1 Getting Started nformation about CentreWare and installing printer Read drivers Chapter 2 Printer M anagement Software and Drivers Instructions on using the Control Panel Chapter 3 Using the Control Panel Paper specifications loading paper and duplex printing Chapter 4 Paper Loading and Orientation Clearing J ams Chapter 5 Clearing J ams and J am Recovery Replacing Your Toner Cartridge and Fuser Cartridge BTR Chapter 6 Replacing Your Toner Cartridge Troubleshooting printing problems if they occur Chapter 7 Troubleshooting Further References Chapter 8 References 1 6 4 DocuPrint N17 N17b User Guide Printer Components Front View WD AN OU P UN H kd o Control Panel Display Control Panel Keypad Recessed Grip Power Switch Standard Output Bin Front Cover Front Cover Release Button M BF M ulti bypass Tray M BF
34. he System d Administrator Guide for installation instructions Use only the size paper listed in Table 4 2 for two sided jobs Do not use envelopes postcards transparencies or label paper for duplex jobs Table 4 2 Paper sizes that can be used with the Duplex Module A4 210x297 mm 20 Ib 75 g m to 24 Ib 90 g m Letter 8 5x11 216x279mm 20 Ib 75 g m to 24 Ib 90 g m Folio Legal 13 8 5x13 216x330mm 20 Ib 75 g m2 to 24 Ib 90 g m Legal Legal 14 8 5x14 216x356mm 20 Ib 75 g m to 24 Ib 90 g m Refer to Table 4 6 on page 4 25 for the proper orientation of letterhead when printing duplex 4 24 DocuPrint N17 N17b User Guide Duplex Two Sided Printing Print Orientation and To ensure that duplex jobs print in the proper orientation set the Duplex option in the System M enu to the Control Panel appropriate setting see Figure 4 6 The Duplex settings Settings for both PCL and PostScript are as follows Duplex Off Duplex Short Edge or Duplex Long Edge Figure 4 6 Duplex binding orientation and Control Panel menu settings A Le Portrait Orientation Set Duplex to Long Edge Portrait Orientation Set Duplex to Short Edge Ye Landscape Orientation Set Duplex to Long Edge Landscape Orientation Set Duplex to Short Edge Chapter 4 Paper Loading and Orientation 4 25 4
35. he problem paper was in the M BF or the Envelope Feeder check that the corresponding menus are set to the size loaded Chapter 5 Clearing Jams and Jam Recovery 5 17 Clearing Paper Jams Misfeed Jam Follow the procedure below to clear a paper jam when at Startup the Control Panel displays the message Tray Jam Open All Trays Remove all trays 1 Remove the Envelope Feeder if installed Open the front cover 2 Remove the jammed paper Replace all trays Close the front cover Replace the Envelope Feeder if necessary No uv RUN rH 5 18 4 DocuPrint N17 N17b User Guide Clearing Paper Jams Fuser Jam Follow the procedure below to clear a paper jam when paper is jammed in the fuser 1 Power OFF the printer and disconnect the power cord 2 Open the rear cover 3 Let the fuser area cool for 40 minutes Remove the Duplex Module if installed Remove the screw at the left side of the fuser cover 1 Flip down the fuser cover Remove the jammed paper Close the fuser cover and replace the screw Replace the Duplex M odule if removed Close the rear cover 1 1 MO wO DO U Plug in the power cord and power ON the printer Chapter 5 Clearing Jams and Jam Recovery 5 19 5 20 4 DocuPrint N17 N17b User Guide Replacing Consumables Replacing the EP Cartridge AA 6 2 Replacing the Fuser Cartridge BTR
36. int N 17 Quick Network Installation Guide DocuPrint N 17 CentreWare Information The DocuPrint N 17 CentreWare Users Guide on the Printer M anagement Software CD DocuPrint N 17 System Administrator Guide on the DocuPrint N 17 CD Translated Versions of the DocuPrint N 17 User Documentation on the DocuPrint N 17 CD Chapter 8 References 8 3 8 4 4 DocuPrint N17 N17b User Guide CE Declaration This Appendix contains the CE Declaration which only applies to European Countries Appendix A CE Declaration A 1 CE Declaration C ENGLISH The CE marking applied to this product symbolises Xerox s declaration of contormity with the following applicable directives of the European Union as of the dates indicated January 1 1995 Council Directive 73 23 EEC amended by Council Directive 93 68 EEC Approximation of the laws of the member states related to low voltage equipment January 1 1996 Council Directive 89 336 EEC Approximation of the laws of the member states related to electromagnetic compatibility A full declaration defining the relevant directives and referenced standards can be obtained from your Xerox representative WARNING In order to allow this equipment to operate in proximity to Industrial Scientific and Medical I equipment the external radiation from ISM equipment may have to be limited or special mitigation measures taken C FRANCAIS LE SYMBOLE CE FIGURANT SUR CE PRODUIT EST
37. inter parts are worn and need to be replaced 5 2 4 DocuPrint N17 N17b User Guide Clearing Paper Jams Clearing Paper Jams Table 5 1 on page 5 4 lists the types of paper jams that may occur If you see a Control Panel message that indicates a paper jam find the message in the left hand column and perform the accompanying steps to clear the paper jam Be careful not to touch any of the components inside the printer when removing jammed paper They may be very hot Chapter 5 Clearing Jams and Jam Recovery amp 5 3 Clearing Paper Jams Table 5 1 Paper jam messages Message Description Corrective Action Paper Size Jam Open Rear Cover followed by Clear Paper Path A paper jam has occurred because the size of the paper fed was not the size expected by the printer The jam must be cleared and expected paper loaded ACTION Use the procedure Paper Mismatch Jam page 5 17 Paper Jam Open Front Cover followed by Remove PrintCart Clear Paper Path A paper jam has occurred inside the front cover ACTION Use the procedure EP Cartridge Jam page 5 16 Paper Jam Open Rear Cover followed by Clear Paper Path A paper jam has occurred inside the rear cover ACTION Use the procedure Paper Exit Jam page 5 15 Paper Jam Open Rear Cover followed by Remove DuplxUnit Clear Paper Path A paper jam has occurred inside the rear cover ACTION Use the procedure Duplex M
38. lel or network the printer is connected to is disabled enable it Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface M enu is set to On If it is set to Off set it to On and try again 4 If the printer has printed recently do the following Attempt to print a Configuration Sheet If it does not print contact your dealer or Xerox e f the Configuration Sheet prints check to see that the printer is configured properly f the printer is configured properly check the Configuration Sheet to confirm that the correct PDL is enabled for the port or protocol you are using f the correct PDL is enabled and the printer continues not to print contact your dealer or Xerox Table 7 1 Page 1 of 4 Chapter 7 Troubleshooting 4 7 3 Printer Operation Problems Table 7 1 Printer operation problems continued Problem Action A printed page does not 1 Make certain that the software application you are using to create your print look like it should job is configured properly Refer to your software documentation 2 Make sure the correct driver is being used 3 Send a file containing PCL or PostScript commands to the printer f your page prints as it should your printer and interface are functioning properly If your information prints correctly but doesn t look right you may have Anerror in your command sequence operator A missing downloade
39. nd Appendix C of the System Administrator Guide for installation instructions Do notattempt to load the 500 sheet Paper Deck and Cassette during printing Do not overfill the paper cassette 4 14 4 DocuPrint N17 N17b User Guide Loading Paper If you are not changing paper size go to Step 2 1 Adjust the end and width guides to fit the size of paper you are loading A Lift up one side of the end guide 1 at the rear of the tray then lift up the other side of the end guide B Pull outthe tray to lengthen it or push it in to shorten it C Press both sides of the end guide down until it clicks into place at the desired length D Slide the width guide 2 to fit the width of the paper 2 Load paper Refer to Table 4 4 on page 4 16 for correct paper orientation el The type of paper loaded plain prepunched letterhead transparency etc must be set using the Tray 2 Type or Tray 3 Type item in the Control Panel s Tray Menu refer to Chapter 3 of the System Administrator Guide Chapter 4 Paper Loading and Orientation 4 15 Loading Paper Top View 1 Drilled paper simplex or duplex printing 2 Letterhead duplex printing 3 Letterhead simplex printing Figure 4 4 500 sheet Paper Deck paper orientation e THE DOCUMENT COMPANY a XEROX 1 5 e e E J p s G
40. ng Paper This chapter will help you understand what kinds of paper you can use with the DocuPrint N 17 and also how to properly position paper in the different paper input trays so as to accomplish what you want with the DocuPrint N 17 Table 4 1 on page 4 4 lists the size paper envelopes and other print media you can use with all DocuPrint N 17 input and output bins The DocuPrint N 17 supports paper weights as follows e 16 28 Ibs 60 105 g m via paper trays 16 28 Ibs 60 105 g m and A6 international postcard 190 gsm via the M ulti bypass Feeder M BF 17 24 Ibs 64 90 g m with duplex The optional HCF supports 18 24 Ibs 68 90 g m Using sizes other than those listed in Table 4 1 or paper not recommended for laser printers may result in paper jams and print quality problems The following media are unacceptable for use in the DocuPrint N 17 Excessively thick or thin paper Paper that has already been printed on preprinted letterhead is allowed e Wrinkled torn or bent paper Moistor wet paper Curled paper Paper with an electrostatic charge 4 2 DocuPrint N17 N17b User Guide Selecting Paper Glued paper Paper with special coating Paper unable to withstand a temperature of 1509 C 3029 F Thermal paper Carbon paper Paper with paper fasteners ribbons tape etc attached Heavily textured paper Label stock with exposed backing sheets Chapter 4 Paper Loading and Orient
41. nment Donotunwrap paper until you are ready to use it and rewrap any paper you are not using Donotexpose paper to direct sunlight or high humidity Chapter 4 Paper Loading and Orientation 4 5 Loading Paper I The DocuPrint N17 accepts paper into Tray 1 see below Loading Paper the MBF see page 4 9 the optional 500 sheet Paper Deck and Cassette see page 4 14 the optional 2 000 sheet High Capacity Feeder see page 4 17 and the optional Envelope Feeder see page 4 20 Using Tray 1 Tray 1 holds 250 sheets of 20 Ib 75 g m paper Refer to the section Selecting Paper page 4 2 for acceptable paper sizes and weights Do not attempt to load ANY tray during printing Do not overfill the tray 1 Press down on the bottom plate of the paper tray until it clicks into position If you are not changing paper size go to Step 4 on page 4 7 Otherwise continue to Step 2 w If you are changing to a smaller size perform Steps 2 and 3 in reverse order Push in on the size lock button 1 and slide end guide A 2 out 4 6 DocuPrint N17 N17b User Guide Loading Paper 3 Slide end guide B 2 out to align it with end guide A 1 4 Load paper so that it is under both the metal stop tab and the plastic fill tabs and adjust the side guide to the edge of the stack as needed Refer to Figure 4 1 on page 4 8 for correct paper orientation r3 Ensure that all
42. nter goes off line under paper mismatch conditions It automatically returns on line and continues printing after the paper mismatch condition is resolved If atray is configured for the requested paper butthe tray is out of paper the display prompts you to load the requested paper size and type in the appropriate tray After the tray is loaded printing continues If the request is for paper that is not configured in the printer you are prompted to load the requested paper in the first tray of the Tray Sequence setting If you do not want to load paper in the first tray of the Tray Sequence setting two options are available Oneofthetrays may be loaded with the requested size paper and reconfigured via the Tray M enu to match the requested paper type See Chapter 3 of the System Administrator Guide for instructions on using the Tray Menu Value Up or Value Down may be pressed to scroll through all the trays displaying the size and type paper in each tray If one of these alternate papers is acceptable pressing Enter will cause printing to continue on the new paper Trays are searched in the order specified in the Tray Sequence setting Chapter 4 Paper Loading and Orientation 4 23 Duplex Two Sided Printing Once the optional Duplex M odule is installed you can Duplex print two sided duplex jobs Tw o Sided See Appendix A of the System Administrator Guide for Printin ordering information and Appendix C of t
43. odule Jam page 5 14 Env Feeder Jam Remove All Envel followed by Remove EnvFeeder Open Front Cover then Remove Jam Envel A paper jam has occurred at or before the input sensor The envelope was fed or intended to be fed from the Envelope Feeder ACTION Use the procedure Envelope Feeder Jam page 5 12 Table 5 1 Page 1 of 3 5 4 4 DocuPrint N17 N17b User Guide Clearing Paper Jams Table 5 1 Paper jam messages continued Message Description Corrective Action Tray 1 Jam Open Tray 1 followed by Open Front Cover Remove Jam Sheet A paper jam has occurred at or before the printer s input sensor The paper was fed or intended to be fed from Tray 1 ACTION Use the procedure Tray 1 Jam page 5 7 Tray 2 Jam Open Tray 2 followed by Open Front Cover Remove Jam Sheet A paper jam has occurred at or before the printer s input sensor The paper was fed or intended to be fed from Tray 2 ACTION If a 500 sheet Paper Deck and Cassette is in use as Tray 2 use the procedure Tray 2 Jam with 500 sheet Paper Deck and Cassette page 5 9 If a 2 000 sheet HCF is in use as Tray 2 use the procedure Tray 2 or Tray 3 Jam with 2 000 sheet HCF page 5 11 Tray 3 Jam Open Tray 3 followed by Open Front Cover Remove Jam Sheet A paper jam has occurred at or before the printer s input sensor The paper was fed or intended to be fed from Tray 3 ACTION
44. oken Ring Menu AppSocket POL AppSocket PDL ETalk Enable TTalk Enable Novell PDL HTTP Enable HTTP Enable Novell Mode IP Address Res IP Address Res Frame Type IP Address IP Address Polling Interval Sub Net Mask Sub Net Mask Novell Menu PServer Name Default Gateway Default Gateway Primary Server Port Timeout Port Timeout NDS Tree Speed Source Routing NDS Context Speed LAA Config Sheet Test Menu Demo Page 1 Appears only when the Hard Disk PCL Font List Drive is installed Language PS Font List Either Pitch or Point Size appears Factory Defaults Menu Map the peor one denen ded Reset M a Network Defaults Kee Print 1 3A z only when an 2 tional un Demo Mode Disk Directory GE wear 5 Delete J obs Hex M E Appears only when the Duplex Q Init Disk Restart Printer Module is installed Chapter 3 Using the Control Panel 3 5 3 6 4 DocuPrint N17 N17b User Guide Paper Loading and Orientation Selecting Paper steep pidas 4 2 Storing Paper cocci ee dent boe ore orav 4 5 Loading Paper sss meme 4 6 BICI T 4 6 Using the M BF citer ae 4 9 Using the 500 sheet Paper Deck and Cassette 4 14 Using the High Capacity Feeder A 4 17 Using the Envelope Feeder A 4 20 Automatic Tray Switching ee 4 22 Paper Size Type Mismatch see 4 23 Duplex Two Sided Printing 4 24 Chapter 4 Paper Loading and Orientation 4 1 Selecting Paper Selecti
45. ol Panel Features eene nnn 3 2 THE Display trn itn tct Rd pec ann 3 3 Menu Options eene nennen a 3 4 Chapter 4 Paper Loading and Orientation 4 1 Selecting Paper esee nnn nna 4 2 Storing Paper esssnunnnsennnnnunnnnnennnnnnnnnnnennnnnnennnnnnnnnnnennn nennen 4 5 Loading Paper eese nn 4 6 UChDElcyR M E 4 6 Using the ME 4 9 Using the 500 sheet Paper Deck and Cassette 4 14 Using the High Capacity Feeler 4 17 Using the Envelope Feeder 4 20 Automatic Tray Switching rne 4 22 Paper Size Type Miematch ernennen 4 23 Duplex Two Sided Printing 4 24 Print Orientation and Control Panel Settings 4 25 Chapter 5 Clearing Jams and Jam Recovery 5 1 Paper Jams 1 eere rene ai a nna 5 2 What Causes a Paper Jam ssssssssseem 5 2 Clearing Paper Jam 5 3 TRAY BNET 5 7 MBF El ME 5 8 Tray 2 Jam with 500 sheet Paper Deck and Cassette 5 9 Tray 3 Jam with 500 sheet Paper Deck and Cassette 5 10 Tray 2 or Tray 3 Jam with 2 000 sheet HCF 5 11 Envelope Feeder Jam 5 12 ee M 5 13 Duplex Module Jam 5 14 Paper Exit dm ie err tetro pe eds 5 15 EP Cartridge Jam eme 5 16 TOC 2 4 DocuPrint N17 N17b User G
46. r right Flip open the extension bar 2 if feeding long paper Pull out the envelope stopper 3 if feeding envelopes Chapter 4 Paper Loading and Orientation 4 9 Loading Paper 3 Fan transparencies and label paper before loading in the tray Insert paper along the left side of the tray under the plastic maximum fill tab 1 Refer to Figure 4 2 on page 4 12 for correct paper orientation EPI 5 Adjust the side guide to the size of the paper loaded in but the M BF 4 10 4 DocuPrint N17 N17b User Guide Loading Paper 6 When feeding envelopes slide the end of the envelope stopper over the end of the envelope stack Refer to Figure 4 3 on page 4 13 for correct envelope orientation H The envelope stopper keeps envelopes from backing out of the stack while feeding 7 Because the M BF does not have a paper size sensor you must tell the printer which size paper is loaded via the M BF Size item in the Control Panel s Tray M enu The type of paper plain prepunched letterhead transparency etc must also be set using the Tray M enu s M BF Type item See Chapter 3 Using the Control Panel for instructions on accessing menus w When you send a job to the printer that requests a paper size that is different than the size currently in the MBF the printer will perform as discussed in the section Paper Size Type Mismatch page 4 23 Chapter 4 Paper Loading and Orien
47. rades Allows you to upgrade your printer from your workstation CentreWare DP SunOS Solaris Services are also available to allow you to set up queues and contain your DocuPrint N17 drivers for SunOS Solaris All of the CentreWare DP software and documentation are on your Printer Management Software CD 2 2 4 DocuPrint N17 N17b User Guide DocuPrint N17 PCL Printer Drivers DocuPrint N17 PCL Printer Drivers The DocuPrint N 17 supports the PCL Emulation printer drivers listed in Table 2 2 To take full advantage of all the printer s features when printing PCL jobs install the appropriate DocuPrint N 17 PCL Emulation printer driver s Table 2 2 DocuPrint N17 PCL printer drivers Windows Windows 3 1x Windows 95 Windows NT 3 5 1 Windows NT 4 0 Chapter 2 Printer Management Software and Drivers 2 3 DocuPrint N17 PostScript Printer Drivers 2 4 DocuPrint N17 PostScript Printer Drivers The DocuPrint N 17 supports the PostScript drivers listed in Table 2 3 To take full advantage of all the printer s features when printing PostScript jobs install the appropriate DocuPrint N 17 printer driver s Table 2 3 DocuPrint N17 PostScript printer drivers Windows Windows 3 1x Windows 95 Windows NT 3 5 1 Windows NT 4 0 IBM OS 2 OS 2 Ver 2 1 OS 2 WARP M acintosh System 6 x System 7 x UNIX Sun OS 4 14 IBM AIX 4 1 x 4 2 x HP UX 9 x 10 x Sun
48. satisfy an input request Tray switching is useful for ncreasing paper capacity When the current paper tray runs out of paper the printer automatically switches to the next tray in the sequence provided the paper size and type in the next tray is the same size and type asthat in the current tray Searching for the correct paper size and type fthe paper size and type specified in your software application does not match the paper loaded in the current paper tray the printer automatically searches the next tray in the sequence for a paper size and type that matches Tray switching is made possible via the Tray Sequence item in the Control Panel s Tray M enu It enables grouping of Tray 1 in the printer the M BF and optional Trays 2 and 3 if installed into a variety of sequence combinations Tray switching can also be turned off Following is a description of the settings and rules for using the Tray Sequence function along with examples of its use For more information on using the Control Panel to set Tray Sequence refer to Chapter 3 of the System Administrator Guide 4 22 4 DocuPrint N17 N17b User Guide Paper Size Type Mismatch Automatic Tray Switching Paper size type mismatch occurs when the requested size is not available in the printer This can be caused by running out of paper in a tray that is configured for the requested paper or by requesting a paper that is not configured in the printer The pri
49. scher Kompatibilit t Den vollst ndigen Text dieser Erkl rung einschlie lich der Definition der entsprechenden Direktiven sowie der jeweiligen Standards erhalten Sie von ihrem Xerox Kundendienst ELEKTROMAGNETISCHE VERTR GLICHKEIT ACHTUNG Um eine fehlerfreie Funktion dieses Ger tes in der Umgebung von ISM Ger ten Hochfrequenzger te f r industrielle wissenschaftliche medizinische and hnliche Zwecke zu gew hrleisten ist es erforderlich daB die St rstrahlung dieser Ger te reduziert oder auf andere Weise begrenzt wird A 2 amp DocuPrint N17 N17b User Guide C PORTUGUES A MARCA CE USADA NESTE PRODUTO SIMBOLIZA A DECLARA O DE CONFORMIDADE DA XEROX COM AS SEGUINTES DIRECTIVAS APLICAVEIS DA UNIAO EUROPEIA AQUANDO DAS DATAS INDICADAS 1 DE JANEIRO DE 1995 Directiva 73 23 CEE do Conselho de 19 de Fevereiro de 1973 relativa harmonizac o das legislac es dos Estados membros no dominio do material el ctrico destinado a ser utilizado dentro de certos limites de tens o 1 DE JANEIRO DE 1996 Directiva 89 336 CEE do Conselho de 3 de Maio de 1989 relativa aproxima o das legisla es dos Estados membros respeitantes compatibilidade electromagn tica Pode pedir ao seu representante Xerox uma declarag o integral definindo as directivas relevantes e padr es referenciados COMPATIBILIDADE ELECTROMAGNETICA ATENCAO De modo a permitir que este equipamento funcione perto de um equipamento IS
50. sheets of paper are aligned in the paper tray It should not be necessary to fan the paper before loading it however if paper feeding problems occur with some paper you may want to remove the paper and lightly fan it r3 The type of paper loaded plain prepunched letterhead transparency etc must be set using the Tray 1 Type item in the Control Panel s Tray Menu refer to Chapter 3 of the System Administrator Guide Chapter 4 Paper Loading and Orientation 4 7 Loading Paper Top View 1 Drilled paper simplex or duplex printing 2 Letterhead duplex printing 3 Letterhead simplex printing 48 Figure 4 1 Tray 1 paper orientation e THE DOCUMENT COMPANY d XEROX D e e mn e y MT Ee E m DocuPrint N17 N17b User Guide Using the MBF Loading Paper The MBF accepts all paper sizes weights and types listed in the section Selecting Paper page 4 2 The MBF holds 100 sheets of 20 Ib 75 g m2 paper 30 transparencies or 25 sheets of label paper lOenvelopes Consult Figure 4 2 on page 4 12 for proper orientation of letterhead and drilled paper in the M BF and Figure 4 3 on page 4 13 for proper orientation of envelopes and postcards in the M BF Press the M BF release point to open the M BF then pull out the tray extension 2 Slide the side guide 1 to the fa
51. tation 4 4 11 Loading Paper Top View 1 Drilled paper simplex or duplex printing 2 Letterhead simplex printing 3 Letterhead duplex printing Figure 4 2 MBF paper orientation o Im pm THE DOCUMENT COMPANY XEROX 4 12 4 DocuPrint N17 N17b User Guide Loading Paper Figure 4 3 MBF envelope and postcard orientation Tn up ET d i E 353 S E E Top View o El 1 Standard orientation PCL 2 e 2 Alternate orientation s z Ei E i LS K 1 For PostScript applications Some PostScr ipt applications require that the envelopes post cards be loaded with the return address corner on the right side of the stack and leading as the envelopes post cards go into the printer Test your application for proper orientation OG Chapter 4 Paper Loading and Orientation 4 13 Loading Paper Using the 500 sheet The optional 500 sheet Paper Deck and Cassette holds 500 sheets of 20 Ib 75 g m2 paper Refer to the section Paper Deck and Selecting Paper page 4 2 for acceptable paper sizes Cassette and weights When installed the 500 sheet Paper Deck and Cassette is accessed as Tray 2 If two Decks are installed the lower one is accessed as Tray 3 See Appendix A of the System Administrator Guide for ordering information a
52. uari 1996 eu direktiv 89 336 eec vad g ller n rmanden av medlemsl ndernas lagar betr ffande elektromagnetisk kompatibilitet Ytterligare beskrivning och definiering av relevanta direktiv och refererade standards kan erh llas fran er Xerox representant ELEKTROMAGNETISK KOMPATIBILITET VARNING F r att denna utrustning ska f arbeta i n rheten av en ISM utrustning s m ste den externa str lningen fr n ISM utrustningen avgr nsas eller neds ttas C HOLLANDS HET CE STEMPEL OP DIT PRODUKT SYMBOLISEERT DE CONFORMITEITS VERKLARING VAN XEROX MET D VOLGENDE VAN TOEPASSING ZIJNDE RICHTLIINEN VAN DE EU VANAF DE AANGEGEVEN DATA 1 JANUARI 1995 Richtlijn 73 23 EEG van de Raad van 19 februari 1973 betreffende de onderlinge aanpassing van de wettelijke voorschriften der Lid Staten inzake elektrisch materiaal bestemd voor gebruik binnen bepaalde spanningsgrenzen 1 JANUARI 1996 Richtlijn 89 336 EEG van de Raad van 3 mei 1989 betreffende de onderlinge aanpassing van de wetgevingen van de Lid Staten inzake de elektromagnetische compatibiliteit DE VOLLEDIGE TEKST VAN DEZE VERKLARING WAARIN DEFINITIES VAN DE RELEVANTE RICHTLUNEN EN DE RELEVENTE NORMEN KAN WORDEN VERKREGEN BIJ UW XEROX LEVERANCIER ELEKTROMAGNETISCHE COMPATIBILITEIT WAARSCHUWING Om dit apparaat in de nabijheid van industri le wetenschappelijke en medische fISM appacannie te laten functioneren kan het nodig zijn de stoorstraling komende van de ISM
53. uide Paper Mismatch Tom 5 17 Misfeed Jam at Startup useensseenmenernnnenneennennnennen 5 18 FUSED MUR 5 19 Chapter 6 Replacing Consumables AAA 6 1 Replacing the EP Cartridge ee 6 2 Replacing the Fuser Cartridge BTR 6 5 Chapter 7 Troubleshooting AEN 7 1 Diagnostic Message Display enn 7 2 Printer Operation Problems eene 7 3 Chapter 8 References sese enne 8 1 Further References eese nennen nnns 8 2 Appendix A CE Declaration sse A 1 DocuPrint N17 N17b User Guide TOC 3 TOC 4 4 DocuPrint N17 N17b User Guide Getting Started DocuPrint N17 and N17b Models 1 2 User Documentation Roadmap A 1 3 How Much of This Book Must I Read 1 6 Printer Components 44444 nennen nenne 1 7 Installing Your Pinter 1 8 Printing a Configuration Sheet 1 10 Chapter 1 Getting Started 1 1 DocuPrint N17 and N17b Models H This book is for use with both the Xerox DocuPrint N 17 Docu Print N 17 and DocuPrint N 17b Network Laser Printers The and N 17b DocuPrint N 17 contains all the components of the DocuPrint N 17b plus the following M odels Ethernet 10Base2 and 10BaseT Audible buzzer Asthis guide serves both printers the
54. uide please consult the areas indicated in the following references e Maintenance of the DocuPrint N17 Chapter 1 and Appendix B of the DocuPrint N 17 System A dministrator Guide Special DocuPrint N 17 Features and Options Chapter 1 of the DocuPrint N17 System Administrator Guide Memory Considerations Chapter 1 of the DocuPrint N17 System Administrator Guide Extended Paper Handling Capabilities Chapter 2 of the DocuPrint N17 System Administrator Guide Useofthe DocuPrint N 17 Optional Hard Disk Drive and Flash SIMMs Chapter 5 of the DocuPrint N 17 System Administrator Guide e DocuPrint N17 Ordering Information Appendix A of the DocuPrint N 17 System Administrator Guide e DocuPrint N17 Resident Fonts Appendix D of the DocuPrint N17 System Administrator Guide Printer Specifications Appendix E of the DocuPrint N 17 System Administrator Guide 8 2 4 DocuPrint N17 N17b User Guide Further References DocuPrint N 17 Unique Printer Commands Appendix F of the DocuPrint N 17 System Administrator Guide DocuPrint N 17 Environmental Specifics including Safety Appendix G of the DocuPrint N 17 System Administrator Guide More Detailed Network Environment Technical Information The DocuPrint N 17 Technical Information Guide on the DocuPrint N 17 CD DocuPrint N 17 Support Information The DocuPrint N 17 Support Brochure or your warranty booklet Network Installation Information The DocuPr
55. y 2 Indicator lights 3 Control keys 8 ei N o o o9 o6 3 2 4 DocuPrint N17 N17b User Guide OG Control Panel Features The Display The Control Panel s display performs two functions It informs you of printer status conditions such as when toner is low when a paper tray is empty when a job is in process and so on For example when you turn on the printer you see the following message on the display Ready This message appears whenever the printer is online and ready to accept print jobs The display will also show Processing when processing data and Waiting when waiting for more data It presents a hierarchy of menu options and settings to configure and control the printer For example when you press Menu Up or Menu Down you will see the following two line message on the display Menus Item Menu such as System Menu or Job Menu See the section M enu Options page 3 4 for information on the M enu system hierarchy Chapter 3 Using the Control Panel 3 3 Menu Options I Figure 3 2 on page 3 5 depicts a Menu Map forthe M enu d ptions DocuPrint N 17 This map shows which variables are controlled by the DocuPrint N17 menus Details of all the available settings for the variables in these menus are contained in Chapter 3 of the System Administrator Guide In addition Ch

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