Xerox DocuPrint C15 User's Manual
Contents
1. DocuPrint C15 C n Ina de D e ser Guide Version 1 0 Notice Safety Information Copyright 1999 Xerox Corporation All Rights Reserved Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc XEROX The Document Company the stylized X DocuPrint and C15 are trademarks of Xerox Corporation or its subsidiaries PCL HP and Laser et are trademarks of Hewlett Packard Company IBM is a trademark of International Business M achines Corporation Microsoft Microsoft Windows Microsoft Word MS and MS DOS are trademarks of M icrosoft Corporation Univers is a trademark of Linotype AG or its subsidiaries WordPerfect is a trademark of Corel Corporation Centronics is a trademark of Centronics Corporation M acintosh and TrueType are trademarks of Apple Computer Incorporated OnPage is a trademark of COM PUTER applications Inc All other product names are trademarks tradenames of their respective owners PCL is a trademark of the Hewlett Packard Company This printer contains an emulation of the Hewlett Packard PCL command language recognizes HP PCL commands and processes these commands in a manner comparable with Hewlett Packard Laser et pri2. The default value is Plain Print quality Affects how the printer lays the image upon the media This option affects both the quality and speed of printing High Quality Is designed for printing pictures shadowed graphics and computer paintings 1200 dpi Normal Is a good compromise between speed and quality when the document is composed of text and simple patterned graphics grayscale and color This is the default 600 dpi Fast Save Ink Allows the fastest printer throughput and substantial ink savings with lower quality output 300 dpi Table 3 1 Page 2 of 3 Chapter 3 Printing 3 3 Printer Driver Settings Table 3 1 DocuPrint C15 Driver features continued Feature Description and Values Paper source Displays a pull down list for selecting the paper input source Auto Select Paper is fed automatically from the M anual Feeder Slot Auxiliary Tray or Main Tray Manual Paper can only be fed from the M anual Feeder Slot If paper is not inserted in the slot the Printer Monitor displays the message The printer is out of paper and the Indicator Light blinks You must then insert paper into the Manual Feeder Slot and press the RESUM E button to print the job Printer Monitor Showsthe progress of the current job and identifies printer status Print controls include Cancel Job Lets you remove a job from the printer queue Pause Temporarily stops a job that is printing Re
3. 176 x 125mm Envelope Com 10 4 13 x 9 5 Envelope C5 162 1 x 228 9mm Envelope C6 114 x 162mm Envelope DL 110 x 220mm Envelope M onarch 3 875 x 7 5 Note Card 1 4x6 Note Card 2 5x8 Note Card A6 105 x 148 5mm Custom Maximum 8 5 x 14 216 x 356mm Minimum 5 9 x 5 85 149 7 x 148 5mm Table 2 1 Page 2 of 2 DocuPrint C15 Color Inkjet Printer User Guide Loading Media Loading Media You can insert media in stacks of up to 150 sheets 20 Ib 75 g m through the Main Tray up to 10 at a time through the Auxiliary Tray or one at atime through the Manual Feeder Slot Feed Sequence When paper is inserted into all three input sources at the same time and you select Automatic in the printer driver the C15 will feed paper in the following order 1 Manual Feeder Slot 2 Auxiliary Tray 3 Main Tray If you select Manual in the printer driver the paper can only befed cs through the Manual Feeder Slot If there is no paper in the M anual Feeder Slot you must load a sheet before you can continue Chapter 2 Loading Print Media 4 2 7 Loading the Main Tray Loading the Main Tray This section includes instructions for loading paper into the Main Tray Do NOT add new paper to paper that is already in the Main Tray without first removing and fanning it together with the paper you are loading When inserting paper for printing make sure that the printing surface faces the correct way Refer
4. 2 15 Automatic feed setting 2 7 Auxiliary Tray Capacity 2 3 2 7 Envelopes 2 3 Plain paper 2 3 Special printing media 2 3 Loading 2 12 Coated paper 2 15 Note cards 2 16 Photographic paper 2 16 Transparencies 2 16 T shirt transfers 2 16 Media weights 2 4 C Centronics parallel port 1 6 Character sets 1 5 Cleaning Print Cartridges 4 7 4 10 Coated paper Loading 2 15 Components e 1 7 Connectivity 1 6 Copies Driver setting 3 2 Courier font 1 4 Custom media sizes 2 6 D Demo Page Printing 3 7 DocuPrint C15 Printer CD 1 8 Driver settings 3 2 Printer Care 3 4 Envelopes Loading in Auxiliary Tray 2 12 2 15 Loading in Main Tray 2 10 gt 2 11 Sizes 2 6 Error condition indicators 5 2 Xerox DocuPrint C15 Color Inkjet Printer User Guide F Fast Quality e 1 4 Fast Save Ink e 3 3 Feed Rollers Cleaning 3 7 Feed sequence Automatic setting 2 7 Manual setting 2 7 Font Character sets 1 5 Orientation 1 4 Pitch e 1 4 Size 1 4 Style 1 4 G Grayscale 3 3 H High Quality 3 3 HighQuality 1 4 Image setting Driver setting 3 3 Intelligent color 1 4 3 3 Manual 1 4 Indicator Light Location 1 7 3 5 States 3 8 gt 3 9 Instructions Inside printer cover 3 10 On printer casing 3 10 Intelligent color 1 4 Interface Cable 1 6 L Loading Main Tray 2 8 gt 2 1
5. Envelope C6 Envelope DL Envelope Com 10 Note Card 1 Note Card 2 Note Card A6 Custom Minimum 5 9 x 5 85 149 7 x 148 5mm Maximum 8 5 x 14 216 x 256mm Printer memory 2MB Interface Parallel Bi directional IEEE 1284 B type Internal solutions 1 ports Printer software CentreWare DP Printer Services that let you manage the printer from your computer when network connected with the Xerox External Ethernet Adapter optional Supported in the following environments Windows 3 1x Windows 95 98 Windows NT4 0 Minimum system Windows 3 1x 95 486 and 8 MB RAM requirements Windows 98 NT 4 0 Pentium and 16 MB RAM Table A 1 Page 3 of 3 A 4 4 DocuPrint C15 Color Inkjet Printer User Guide Notices and Certifications Appendix B Notices and Certifications B 1 Electronic Emission Notices Electronic Emission Notices Without an External Federal Communications Commission FCC Ethernet Adapter Compliance Information Statement Installed The DocuPrint C15 has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC Class B limits are designed to provide reasonable protection against harmful interfere
6. flash rapidly if both print cartridges are not installed Once the cartridges are installed the printer initializes and the Indicator Light remains lit without flashing Each time the printer is powered on the Indicator Light flashes rapidly while the printer initializes The light then remains on without flashing After approximately two minutes of inactivity the printer enters Energy Saver mode but the Indicator light remains lit Flashing slowly The printer is printing a job Table 3 4 Page 1 of 2 3 8 4 DocuPrint C15 Color Inkjet Printer User Guide Printer Buttons Table 3 4 Indicator light states continued Status of light Condition Corrective Action Flashing rapidly Check for the following conditions and perform the appropriate corrective action f the printer is out of paper load paper and press the RESUME button If paper is jammed clear the jam and press the RESUM E button If a print cartridge is installed in the incorrect carriage or not installed replace or reposition the cartridge The printer will then initialize and the Indicator Light will remain lit If none of these actions resolve the problem Power Off the printer and disconnect it from the electrical power supply Make sure that the print cartridge carriage and feeder paths are not obstructed Then reconnect and Power On the printer If the Indicator Light continues to flash rapidly disconnect the printer and conta
7. ink Print a Test Page and a Demo Page to see if a color is missing Refer to Printing a Test Page page 3 7 and Printing a Demo Page page 3 7 If this does not solve the problem replace the print cartridge Table 5 1 Page 1 of 4 5 4 4 DocuPrint C15 Color Inkjet Printer User Guide Printer Problems Table 5 1 Printer operation problems continued Problem Description Corrective Action No printer reaction When you press POWER the print cartridge carriage does not move 1 Check that the carriage path is clear 2 Try switching the printer off and then on again 3 Unplug the printer and wait about 10 seconds then plug the printer back in and press POWER 4 Disconnect the printer from the computer Power Off the printer and wait about 10 seconds Power On the printer and reconnect it to the computer If the problem persists unplug the printer disconnect it from your computer and call the Xerox Customer Support Center Printer Care functions You open the Printer Monitor you find that the Printer Care buttons are not active Ton PHONO NSE Check that the interface cable is of the correct type It must be a standard bi directional IEEE 1284 B type interface cable no longer than 10 feet 3 meters If you have any doubts contact your computer dealer Checkthat the interface cable is connected securely both to your printer and to your computer If you are printing to the C15 over a network t
8. job exit from the printer Collate Prints the job beginning with the first page There are two choices 1 1 2 2 3 3 prints all the copies of each page in a set beginning with the first page This is the default 1 2 3 1 2 3 prints all the pages of each set beginning with the first page before the next set of copies is generated Reverse page order Prints the set beginning with the last page last to first printing Table 3 1 Page 1 of 3 3 2 4 DocuPrint C15 Color Inkjet Printer User Guide Printer Driver Settings Table 3 1 DocuPrint C15 Driver features continued Feature Description and Values Image settings Provides settings for printing the job Intelligent Color The printer analyzes the document in order to apply the best settings according to the requested output This is the default Manual Opens the Image Quality Option box to allow you to choose parameters that closely match the job requirements Grayscale Causes the document to be printed in shades of gray monochrome Paper size Provides a pull down list of the standard paper sizes that can be used on the printer You can select User Defined from this list to enter the size information for paper not listed Paper type Provides a list of paper types so that the printer can provide the best possible output for the paper you select Printer output will be different on photographic or coated paper than on plain inkjet paper
9. 1 Media 2 7 Xerox DocuPrint C15 Color Inkjet Printer User Guide M Main Tray Capacity 2 3 Envelopes 2 3 Plain paper 2 3 Special printing media 2 3 Loading 2 8 gt 2 11 Coated paper 2 15 Note cards 2 16 Photographic paper 2 16 Transparencies 2 16 T shirt transfers 2 16 Media weights 2 4 Manual 1 4 3 3 Manual feed setting 2 7 Manual Feeder Slot Capacity 2 7 Loading single sheets 2 13 Media weights 2 4 Media Supported types 2 4 Supported weights 2 4 Media selection tips 2 14 Media sizes Custom 2 6 Envelopes 2 6 Note cards 2 6 Paper 2 5 Media weights Auxiliary Tray 2 4 Main Tray 2 4 Manual Feeder Slot 2 4 Moving the printer 5 2 N Normal Quality 1 4 3 3 Note card sizes 2 6 Note cards Loading 2 16 0 Orientation 3 2 Driver setting 3 2 Output Driver setting 3 2 Output Tray Capacity 2 3 P Paper Feed Rollers Cleaning 3 7 Paper size Driver setting 3 3 Paper sizes 2 5 Paper source Driver setting 3 4 Paper type Driver setting 3 3 Parallel port 1 6 Photographic paper Loading 2 16 Plain paper 1 4 Power Button Functions 3 6 gt 3 7 Location 1 7 3 5 Print Cartridges Alignment 5 8 5 10 Windows NT 4 0 5 9 Windows 3 1x 5 9 Windows 95 98 5 8 Care and precautions 4 2 Cleaning 3 7 4 7 gt 4 10 Moving carriage 3 7 Removing and replacing 4 3 4 6 Print q
10. Do not shake the print cartridge If it does not print perform the cleaning operations described in Cleaning Print Cartridges page 4 7 If print quality is less than optimum perform the cleaning operations described in Cleaning Print Cartridges page 4 7 Always make sure that the print cartridge carriage is in its home position before powering off your computer Always Power Off your printer before you Power Off your computer to guarantee this When the printer is powered on the print cartridge carriage will automatically return to its home position 4 2 DocuPrint C15 Color Inkjet Printer User Guide Removing and Replacing Print Cartridges Removing and Replacing Print Cartridges You should remove a print cartridge from the printer under only two conditions To replace it or e To reinsert it in a situation where it is not printing correctly As you handle print cartridges in the following steps be sure to observe these precautions Do not touch either the electrical contacts or the printing nozzles on the cartridges Do not set the cartridges on either their contacts or their ink nozzles 1 Open the top cover Chapter 4 Maintaining the Printer 4 4 3 Removing and Replacing Print Cartridges 2 To move the cartridge carrier into position Press and hold the POWER button Press and release the RESUME button onetime Then release the POWER button If the cartridg
11. Humidity 2096 8096 Sound level Lessthan 49 dB in Fast printing mode Electrical Power Requirements e Multi voltage from 115 VAC 15 to 240 V 21096 50 60 Hz Energy Star Compliant Power Consumption Printer off maximum 2 watts e Printer on standby maximum 6 watts Typical printer operation 26 watts Table A 1 Page 1 of 3 A 2 4 DocuPrint C15 Color Inkjet Printer User Guide Printer Specifications Table A 1 DocuPrint C15 Features continued Feature Description Print addressibility Up to 1200 x 1200 dpi Maximum print 10 ppm in black speed pages per minute ppm 6 ppm in color Fonts Courier Orientation Portrait and Landscape Pitch 5 10 20 cpi Size 6 12 points Style Upright Italic 5 10 20 cpi Paper input Main Tray with the following print material capabilities 150 sheets 20 Ib 75 g m 25 envelopes 20 Ib 75 g m Up to 90 sheets special printing media 24 Ib 90 g m Auxiliary Tray e 10 sheets 20 Ib 75 g m 3 envelopes 20 Ib 75 g m Up to 10 sheets special printing media 24 Ib 90 g m Table A 1 Page 2 of 3 Appendix A Printer Specifications A 3 Printer Specifications Table A 1 DocuPrint C15 Features continued Feature Description Paper output Up to 60 printed sheets of paper 20 Ib 75 g m Media sizes Legal Letter A4 A5 A6 B5 Executive Folio Statement Envelope B5 Envelope C5
12. Print Cartridge Alignment sese eee eee yeee ee eee eee eee 5 8 Windows 95 98 sse 5 8 Windows NT 4 0 iuit petit i eren tnc 5 9 Windows 3 DX oet tetto eter ue n ERR ESL dues 5 9 Alignment Procedure Notes nnen 5 10 Chapter 5 Troubleshooting 4 5 1 Introduction Introduction Your printer is designed to require only minimum maintenance However frequent use requires anumber of simple printer care operations Error Condition During normal printer operation an error condition will be signaled by the rapid flashing of the indicator light Indicators The error could be caused by a paper problem or by print cartridge malfunction If you detect serious mechanical damage or a failure in the printer do not attempt to repair it yourself Call the Xerox Customer Support Center Transporting the Always make sure that the print cartridge carrier is in its Printer home position To ensure this Power Off your printer before you Power Off your computer Take care not to drop your printer e Repack your printer in its original carton whenever possible 5 2 DocuPrint C15 Color Inkjet Printer User Guide Printer Problems Printer Problems Sometimes printer problems are very simple to solve When you havea problem make sure that The power cord is plugged into the printer and an electrical outlet Theelectrical outlet is not turned off by any switch or breaker Other equipment plugged into the ou
13. TOC 2 Xerox DocuPrint C15 Color Inkjet Printer User Guide BASIC FUNGON S rinners e ire vo ere err Eae dcs 3 6 Special Functions 3 7 Indicator HTo a oet 3 8 Instructions on the Printer 3 10 On the Printer Casing 3 10 Inside of Cover nanne eee 3 10 Chapter 4 Maintaining the Printer nnee 4 1 Print Cartridge Care and Precautions eee onee 4 2 Removing and Replacing Print Cartridges 4 3 Cleaning Print Cartridge S sanne sanne nennen 4 7 Chapter 5 Troubleshooting nnee eneen 5 1 Introduction nennen erie ete ennen nrinn 5 2 Error Condition Indicators 5 2 Transporting the Printer see eee 5 2 Printer Problems 5 3 Printer Operation Problems seen 5 4 Print Cartridge Alignment anneer 5 8 Alignment Procedure Notes anneer nnen eneen 5 10 Appendix A Printer Specifications nues ennen neren A 1 Appendix B Notices and Certifications nn B 1 Electronic Emission Notices sese eee B 2 Without an External Ethernet Adapter Installed B 2 With an External Ethernet Adapter Installed B 5 Contents TOC 3 TOC 4 4 Xerox DocuPrint C15 Color Inkjet Printer User Guide Safety Notes The Xerox DocuPrint C15 Color Inkjet Printer and its recommended consumable supplies have been designed and tested to meet strict safety requirements Attention to the following notes will ensure the continued safe operation of your p
14. Tray see 2 3 OUtput Tray amaeana tte 2 3 Recommended Media nnee 2 4 Media Welghts 2 teile feti de 2 4 Media Sizes eee eect etter eet em eem 2 5 Loading Media sss 2 7 Feed Sequence sees eee eee 2 7 Loading the Main Tray sse 2 8 Loading Standard Size Media nnee 2 8 Loading Envelopes or Small Format Media 2 10 Loading the Auxiliary Tray nnen 2 12 Standard Size Paper sense eee 2 12 Envelopes and Narrow Media nonnen 2 12 Loading Single Sheets sese 2 13 Media Selection Tips nnen eee 2 14 Special Printing Media seese 2 15 0 2 15 Coated Paper nn inr i da E tro et 2 15 Loading Print Media Photographic Paper EUS ELC T shirt Transfers esee NOTE CANS missos MI e 2 2 4 DocuPrint C15 Color Inkjet Printer User Guide Printer Capacity Printer Capacity This chapter will help you understand what kinds of media you can use with the DocuPrint C15 and how to properly load paper and other media to create the documents you need Main Tray The Main Tray capacity is e Plain paper Up to 150 sheets 20 Ib 75 g m Envelopes Up to 25 envelopes 20 Ib 75 g m Special printing media Up to 90 sheets 24 Ib 90 g m Auxiliary Tray The Auxiliary Tray capacity is Plain paper Up to 10 sheets 20 Ib 75 g m Envelopes Up to three envelopes 20 Ib 75 g m Special printing media Up to 10 sheets 24 Ib 90 g m cs If paper is l
15. age Setting 1 4 Normal Quality e 1 4 Resume Button Functions 3 6 gt 3 7 Location 1 7 3 5 S Single sheets Loading in Manual Feeder 2 13 Small Format Media Guide 2 10 Software License Agreement 1 8 Special printing media Selection criteria 2 15 Supplies Options Guide e 1 8 T Test Page Printing 3 7 Transparencies Loading 2 16 Transporting the printer gt 5 2 T shirt transfers Loading 2 16 U User Guide 1 8 Xerox DocuPrint C15 Color Inkjet Printer User Guide
16. ape Pitch 5 10 20 cpi Size 6 12 points Style Upright Italic 5 10 20 cpi 1 4 4 DocuPrint C15 Color Inkjet Printer User Guide Character Sets Printer Features The following table lists the supported character sets for the DocuPrint C15 printer Table 1 2 Supported character sets Character sets Character sets CP 210 Greece ISO 11 Sweden Names CP 437 International ISO 14 JIS ASCII CP 850 Multilingual ISO 15 Italy CP 851 Greece ISO 16 Portugal CP 852 Latin 2 ISO 17 Spain CP 857 Turkey ISO 21 Germany CP 860 Portugal ISO 60 Norway 1 CP 862 Hebrew ISO 61 Norway 2 CP 863 French Canadian ISO 69 France CP 866 Cyrillic Legal ECMA 94 Latin 1 PC Abicomp International ISO 2 IRV PC Abicomp Portugal ISO 4 United Kingdom PC 8 Denmark Norway ISO 6 ASCI Roman 8 ISO Sweden UNIX International Chapter 1 Getting to Know Your Printer Z 1 5 Printer Features Con nectivity The DocuPrint C15 comes with a Centronics parallel port that accepts a standard bi directional IEEE 1284 B type interface cable The printer s parallel port supports Windows 95 98 Plug and Play standards Printer Driver Printer driver software is loaded on your computer during installation The printer driver gives you access to all its Software features through easy to use property sheets 1 6 4 DocuPrint C15 Color In
17. cable Use of a substitute cable not properly shielded and grounded may result in a violation of EMC directives 89 336 EEC B 6 4 DocuPrint C15 Color Inkjet Printer User Guide Electronic Emission Notices The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS G 1234 100003 for the indirect connections to the public telecommunications systems in the United Kingdom German Acoustics Statement The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 Table B 1 1 Meter Average Sound Pressure dBA ulek Print Quality Normal Quality 600 dpi 300 dots per inch dpi Printing 52 dBA 50 dBA Idling The printer is silent while idling Appendix B Notices and Certifications Z B 7 Electronic Emission Notices Energy Star r The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy efficient products and to reduce air pollution caused by power generation Companies participating in this program introduce personal computers printers monitors or fax machines that power down when they are not being used This feature will cut the energy used by up to 50 percent The DocuPrint C15 product meets the Energy Star guidelines for energy efficiency B 8 DocuPrint C15 Color Inkjet Printer User Guide Index A Activate Dry Delay Time
18. ct the Xerox Customer Support Center Table 3 4 Page 2 of 2 Chapter 3 Printing 3 9 Instructions on the Printer Instructions on the Printer The DocuPrint C15 has two instruction templates one on the printer casing under the cover the other inside the cover On the Printer Casing The large black dot indicates that a black print cartridge should be installed in the right cartridge carriage The three small black dots indicate that a color cartridge should be installed in the left cartridge carrier Inside of Cover The procedure for changing the print cartridges is illustrated inside the printer cover 3 10 DocuPrint C15 Color Inkjet Printer User Guide Maintaining the Printer Print Cartridge Care and Precautions 4 2 Removing and Replacing Print Cartridges 4 3 Cleaning Print Cartridges nnee 4 7 Chapter 4 Maintaining the Printer Z 4 1 Print Cartridge Care and Precautions Print Cartridge Care and Precautions Follow these procedures for optimum care of the print cartridges Always keep print cartridges sealed in their packages until they are ready to be used Remember to removethe protective tape before inserting a print cartridge in the printer Take care not to get ink on your clothes Theink in the cartridge stains Do notattempt to refill the print cartridge with ink as this damages the cartridge and the printer
19. e carrier returns to the home position repeat the above steps Release the print cartridge by pushing down on the release lever above the cartridge you are removing Remove the cartridge by pulling it upwards using your thumb and index finger 4 4 4 DocuPrint C15 Color Inkjet Printer User Guide Removing and Replacing Print Cartridges 5 Open the package containing the same type of cartridge you are replacing and remove it Remove the sticker and transparent tape covering the copper contact area T Do not touch the copper contact area 6 Hold the cartridge with the word Xerox towards you Insert the cartridge into the correct receptacle which is labeled with three small black dots above the color cartridge receptacle and one large black dot above the black cartridge receptacle Chapter 4 Maintaining the Printer Z 4 5 Removing and Replacing Print Cartridges 7 Gently push the print cartridge down and back toward the green release lever until the cartridge clicks into place 8 There will be a pause of about 60 seconds during which the Indicator Light flashes The printer is ready when the print cartridge carrier returns to the home position and the Indicator Light remains on 9 When installing a new cartridge select New in the Printer Monitor Printer Care tab Refer to Printer M onitor page 3 4 If you do not follow this step the Printer Monitor will not display the correct ink level If you have prob
20. et for printing Test 1 can be reinserted before you print Test 2 2 From the Test 1 alignment locate the letter under the alignment pattern that comes closest to forming perfectly straight lines Enter that letter and click OK Next enter the number under the alignment pattern that comes closest to forming perfectly straight lines Enter that number and click OK 3 From the Test 2 alignment locate the letter under the alignment pattern that comes closest to forming perfectly straight lines Enter that letter and click OK Next enter the number under the alignment pattern that comes closest to forming a perfectly straight line Enter that number and click OK 4 A third page will print for you to confirm your alignment selections All the various alignment patterns should be comprised of reasonably straight lines 5 If you are not satisfied with the alignment pattern repeat the alignment procedure If the lines are not printing completely you may need to clean the print cartridges See Cleaning Print Cartridges page 4 7 5 10 DocuPrint C15 Color Inkjet Printer User Guide Printer Specifications Appendix A Printer Specifications A 1 Printer Specifications Table A 1 DocuPrint C15 Features Feature Description Physical Dimensions Height 6 69 170mm Width 17 16 436mm Depth 8 26 210mm Weight 13 2 Ib 6 kg Environmental Temperature e 60 to 95 F 15 to 35 C Relative
21. gnated area or has been superimposed over another color area Cartridge alignment takes about three minutes and requires at least two sheets of paper one each for Test 1 and Test 2 Windows 95 98 To align print cartridges under Windows 95 98 1 Display the Xerox DocuPrint C 15 Properties window Click on the Printer Monitor tab Click on the Printer Care tab Click OK and follow the alignment instructions 2 3 4 Select Align 5 5 8 4 DocuPrint C15 Color Inkjet Printer User Guide Printer Problems Windows NT 4 0 To align print cartridges under Windows NT 4 0 Select the X erox DocuPrint Cartridge Utility from the X erox DocuPrint C15 program group 2 Click the Continue button 3 Select Align 4 Click OK and follow the alignment instructions Windows 3 1x To align print cartridges under Windows 3 1x 1 Double click the Main icon in the Program Manager 2 Double Click the Print Manager icon Select the DocuPrint C15 printer driver from the list Select Options Printer Setup from the menu bar Select the DocuPrint C15 printer from the list Select the Setup button Click the Paper Output Tab and click on the Printer Monitor button Select the Printer Care tab Click on the Align button and follow the alignment instructions woo Nou E W Chapter 5 Troubleshooting 4 5 9 Printer Problems Alignment Procedure 1 This operation takes about 3 minutes and requires at Notes least 2 sheets of paper The first she
22. he Job Status features are not available All Printer Care features are available except for the print cartridge ink levels Table 5 1 Page 2 of 4 Chapter 5 Troubleshooting 4 5 5 Printer Problems Table 5 1 Printer operation problems continued Problem Description Corrective Action Printer is not powered No power supply The Indicator Light is not lit 1 Check that the printer is connected properly to the electrical power supply Socket or try another outlet 2 Press POWER If the problem persists unplug the printer disconnect it from your computer and call the Xerox Customer Support Center Problems with Check that your interface cable is of the correct type It must be a standard connection to host bi directional IEEE 1284 B type interface cable If you have any doubts contact your computer dealer Make sure you have secured the interface connectors properly both to the printer and to the host Make sure that bi directional support for this printer is enabled In Windows 95 98 check the Details tab Spool settings In Windows 3 1x check the C15 Spool M anager settings f you have an ECP type computer verify the printer port setting on it is LPT Printer Port If necessary change this setting as follows 1 Right click on the M y Computer icon 2 Select Properties then the Device M anager tab 3 Double click on Ports COM amp LPT 4 Select Printer Port LPTx If Ports COM a
23. hieve the printing results you need for your specific print job This section will help you become familiar with your printer s features and capabilities Throughput for the printer in a Windows environment is up to 10 pages per minute black and up to 6 pages per minute color Actual throughput may vary depending upon the print mode the software application and the type of computer used Printer resolution can be set at three levels Fast Normal 600 x 600 dpi High Quality 1200 x 1200 dpi Chapter 1 Getting to Know Your Printer 4 1 3 Printer Features Resolutions with Table 1 1 lists resolution for selected media depending upon the image setting and the quality selected from the Selected Media pint driver Table 1 1 C15 Resolutions with selected media Media Type Image Setting Fast Quality Normal Quality High Quality Plain paper Intelligent color 300 dpi 600 dpi 600 dpi M anual 300 dpi 600 dpi 600 dpi Transparency Intelligent color n a 600 dpi 600 dpi Manual n a 600 dpi 600 dpi Coated paper Intelligent color n a 600 dpi 600 dpi Manual n a 600 dpi 1200 dpi Photographic paper Intelligent color n a 600 dpi 600 dpi Manual n a 600 dpi 1200 dpi T shirt transfer Intelligent color n a 600 dpi 600 dpi paper Manual n a 600 dpi 600 dpi 1 600 x 300 dpi resolution Resident Font Theresident Courier font on the printer has these characteristics Orientation Portrait Landsc
24. ightly by paper guides nor should it be too loose when it is fed into the printer Do not feed any curled crumpled or torn media into the printer Damaged media may jam the printer Always use paper in perfect condition and within the specifications defined Printing on both sides of the paper may increase the risk of misfeeds or paper jams and may cause smudging If you remove the paper from or add paper to the Main Tray you must repeat the entire paper loading operation Always remove any paper that is already in the printer and fan it together with the new paper you are loading 2 14 4 DocuPrint C15 Color Inkjet Printer User Guide Special Printing Media Envelopes Coated Paper Media Selection Tips When using user defined non standard size paper remember to select the appropriate paper typein your printer driver Heavily printed pages tend to curl and may not stack correctly They also tend to stain the back of the page stacked over them sincethey require longer to dry Remove these pages as soon as they are output from the printer Set them aside to dry singly before handling them Usethe printer setting Activate Dry Delay Timeto allow more time between prints to provide more time for drying You can find this setting in the Printer Monitor under the Printer Care tab For optimum printing quality you should always use printing media specifically indicated for inkjet printers See the Supplies Options G
25. iliary Tray Standard Size Paper This illustration demonstrates the loading positions for standard size media Envelopes and Narrow Media This illustration demonstrates the loading positions for envelopes and small format media Envelopes must be inserted with their short side as the leading edge the printing side face down and the sealing flap on the left 2 12 amp DocuPrint C15 Color Inkjet Printer User Guide Loading Single Sheets Loading Single Sheets This illustration demonstrates the loading positions for feeding a single sheet into the printer through the M anual Feeder Slot The printer will beep onceto indicate when the sheet has been inserted far enough into the slot When you insert media into the Manual Feeder Slot make sure that you center the sheet an equal distance from each end of the slot This will ensure that the media is properly registered in the printer Chapter 2 Loading Print Media 4 2 13 Media Selection Tips Media Selection Tips The following media tips can affect the productivity of your printer See the Supplies Options Guide for specific recommendations Sub standard paper can affect the quality of printing Buy quality paper designed for inkjet printer use with a surface that will enhance your output Paper designed for laser printer use can smear because it is not able to absorb ink Make sure paper feeds smoothly It should not be restricted too t
26. kjet Printer User Guide Printer Components Printer Components on OOU PWN H 10 Power Button Resume Button Indicator Light Power Cord Main Tray Output Auxiliary Tray Manual Feeder Slot Two Inkjet Print Cartridges Color and Black DocuPrint C15 CD ROM Documentation The major components of the DocuPrint C15 are indicated in Figure 1 1 below Figure 1 1 DocuPrint C15 printer components Chapter 1 Getting to Know Your Printer 1 7 DocuPrint Documentation DocuPrint Documentation Printer Documentation DocuPrint C15 Printer CD Your DocuPrint C15 was packaged with the following pieces of printed documentation Quick Installation Guide which shows you how to get your printer up and running User Guide this book which provides you with the information needed to use your printer Supplies Options Guide which lists consumables for your printer Software License Agreement Your DocuPrint C15 was also packaged with a CD that contains the following information User Guide electronic version of this book e Printer Drivers The majority of driver documentation is provided via the Help files included with the drivers Sincethe DocuPrint C15 CD contains so much important information please ensure that you store it in a safe place 1 8 4 DocuPrint C15 Color Inkjet Printer User Guide Loading Print Media Printer Capacity TT 2 3 Main TAY E 2 3 Auxiliary
27. lems inserting the print cartridge Makesurethe print carriage is in the cartridge loading position Check that both the print cartridge and its receptacle are clean and free of foreign particles NEVER force the print cartridge into its receptacle Always remove it completely and repeat the entire installation operation 4 6 4 DocuPrint C15 Color Inkjet Printer User Guide Cleaning Print Cartridges Cleaning Print Cartridges Print cartridges are cleaned automatically at regular intervals when the printer is powered on This operation clears the print cartridge nozzles guaranteeing ink flow If you havea problem with the print quality that is not solved cs by this automatic nozzle clearing operation perform Cleaning print cartridges page 3 7 If you havea print quality problem that is not resolved by the printer s cartridge cleaning procedure try to clean the print cartridge following these steps 1 Open the printer cover Release and remove the print cartridge that is causing the problem See Removing and Repladng Print Cartridges page 4 3 Step 1 to Step 4 Chapter 4 Maintaining the Printer 4 amp 4 7 Cleaning Print Cartridges 3 Clean the electrical contacts both on the print cartridge and in the cartridge receptacle with aslightly damp lint free cloth taking care not to touch the nozzles 4 Re insert the print cartridge into the printer lock it into position and cl
28. mp LPT does not offer a standard LPTx port or if the selection of this port does not solve your problem you must change the LPT mode setting in your computer BIOS to either Standard or Bi directional For further information on the BIOS setting refer to your computer documentation and or contact your computer dealer Table 5 1 Page 3 of 4 5 6 4 DocuPrint C15 Color Inkjet Printer User Guide Printer Problems Table 5 1 Printer operation problems continued Problem Description Corrective Action Test Page or Demo 1 Press POWER to switch the printer off wait a few seconds and then press Page did not print POWER again 2 Repeat the correct key sequence Refer to Special Functions page 3 7 or Click the appropriate button on the Printer Care tab in the Printer M onitor If the Indicator Light flashes rapidly either There is no paper in the printer or The print cartridge is not inserted correctly See Chapter 4 Maintaining the Printer Table 5 1 Page 4 of 4 Chapter 5 Troubleshooting 5 7 Printer Problems Print Cartridge Whenever you insert or replace a print cartridge you Ali t must always check the horizontal and vertical printing ignmen alignment to guarantee optimum printing quality You can also perform cartridge alignment if print quality is not satisfactory For example a solid black area prints with some white spots within it or a color has shifted outside the desi
29. nce in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation B 2 DocuPrint C15 Color Inkjet Printer User Guide Electronic Emission Notices If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncreasethe separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable Use of a substitute cable not properly shielded and grounded may re
30. nter User Guide Printer Buttons Special Functions Table 3 3 describes printer maintenance and printing of demonstration and test pages Table 3 3 Special functions Function Description Print cartridge carriage Press and hold down the POWER button Movement Press and release the RESUME button one time Then release the POWER button The print cartridge carriage will automatically return to the home position in about 60 seconds Cleaning print cartridges Press and hold down the POWER button Press and release the RESUME button three times Then release the POWER button Cleaning paper feed rollers Press and hold down the POWER button Press and release the RESUM E button nine times Then release the POWER button To exit from this function you must Power Off the printer Printing a Test Page Press and hold down the POWER button Press and release the RESUME button two times Then release the POWER button Printing a Demo Page Press and hold down the POWER button Press and release the RESUM E button four times Then release the POWER button Chapter 3 Printing 3 7 Printer Buttons Indicator Light The indicator light signals different printer conditions Table 3 4 lists the possible states of the indicator lights and what each state means Table 3 4 Indicator light states OI HQ ejarejiu e D TTG e ACTIO Lit The printer is powered on The Indicator Light will
31. nter products Specifications described in this publication are subject to change without notice Use of some features may be limited by your hardware or software configuration Contact your dealer or Xerox for details If your product is not marked with this symbol D it MUST be connected to an electrical outlet that is grounded properly The power cord must be connected to an electrical outlet that is near the product and easily accessible Refer service or repairs other than those described in the operating instructions to a professional service person This product is designed tested and approved to meet strict global safety standards with the use of specific Xerox components The safety features of some parts may not always be obvious Xerox is not responsible for the use of other replacement parts Chapter 1 Contents Safety NOteS p 1 Note Caution and Warning Symbols nnn 2 Electrical Safety zerena aeaaeai da n 3 Maintenance Safety it t Ere pecca Rs Ren 4 Operational Safety 5 eei ERE ge Pe D Rz Des 5 Getting to Know Your Printer sees eee eee ee 1 1 Introduction aan anneeonneeen ennen enenererennerenenverenernnenve enen 1 2 Printer Features nnsennnnenonnenen ennen een 1 3 Print Speed in eee hjanssen eneen 1 3 ReSOlUBION ennn on aidai a 1 3 Resolutions with Selected Media nnen 1 4 Resident Font otentihnanet designen ash 1 4 Character Sets ns ren ara ra vatu
32. oaded in the Auxiliary Tray the printer will use it before it uses the paper that is loaded in the Main Tray Output Tray Output Tray capacity is 60 printed sheets 20 Ib 75 g m Chapter 2 Loading Print Media 4 2 3 Recommended Media Recommended Media The C15 supports printing on Plain paper Transparencies High resolution coated papers Photo glossy papers Envelopes Note cards T Shirt transfers Media Weig hts TheC15 supports the following media weights Main and Auxiliary Trays Paper 16 36 Ib 60 135 g m Envelopes 20 27 Ib 75 100 g m Manual Feeder Slot Paper 16 52 Ib and 108 Ib Index 60 200 g m Envelopes 20 27 Ib 75 100 g m 2 4 4 DocuPrint C15 Color Inkjet Printer User Guide Recommended Media Media Sizes The printer cannot detect the size of the media you are inserting cs Always verify that the size of the media you use corresponds to the setting in your printer driver Table 2 1 lists the media sizes acceptable to the printer Table 2 1 Acceptable media sizes Media Size Dimensions Legal 8 5 x14 Letter 8 5 x 11 A4 210 x 297mm A5 148 5 x 210mm A6 105 x 148mm B5 182 x 257mm Executive 7 25 x 10 5 Folio 8 5 x 13 Statement 5 5 x 8 5 Table 2 1 Page 1 of 2 Chapter 2 Loading Print Media 4 2 5 Recommended Media Table 2 1 Acceptable media sizes continued Media Size Dimensions Envelope B5
33. ormat M edia Guide if you use the Main Tray for printing note cards 2 16 4 DocuPrint C15 Color Inkjet Printer User Guide Printing Printer Driver Settings eee eee 3 2 Driver seH 3 2 Operator Panel Features eee 3 5 Printer Buttons eee 3 6 Basic clad 3 6 Talee Taies lel 3 7 Indicator Light sees eee 3 8 Instructions on the Printer eee eee 3 10 On the Printer Casing sese eee ee eee eee eree eee 3 10 Inside of Cover mmn 3 10 Chapter 3 Printing 4 3 1 Printer Driver Settings Printer Driver Settings Always make sure that you select the Paper source Paper type and Paper size features in your printer driver that correspond to the printing media you intend to use This is particularly important for color printing A color calibration in the driver is set specifically for each of the different types of media handled so an incorrect setting will result in less satisfactory output Driver Features The DocuPrint C15 driver supports the features listed in Table 3 1 Table 3 1 DocuPrint C15 Driver features Feature Description and Values Copies Specifies the number of copies to be printed Orientation Defines the way the image is printed on paper Portrait For most paper types Portrait is tall Landscape For most paper types Landscape is wide Mirror Effect Is applied automatically if you select Transfer in the Paper type list Output Specifies the order in which the pages of a
34. ose the cover 5 Print atest page and check the quality of the output See Printing a Test Page page 3 7 4 8 4 DocuPrint C15 Color Inkjet Printer User Guide Cleaning Print Cartridges If there is still no improvement in the print quality try cleaning the print cartridge nozzles The following operation MUST NOT be repeated often asit will damage the print cartridge It should be attempted ONLY as a last resort before changing the print cartridge Dampen a lint free cloth with clean water Squeeze it to remove any excess water 2 Open the printer cover 3 Position release and removethe print cartridge See Removing and RepladngPrint Cartridges page 4 3 Step 1 to Step 4 Chapter 4 Maintaining the Printer 4 4 9 Cleaning Print Cartridges 4 Holding the print cartridge with the nozzles facing downwards blot it against the cloth pressing lightly 5 Repeat the blotting operation a few times on different areas of the cloth 6 Reinsert the print cartridge in the printer lock it into place and closethe printer cover 7 Print a test page and check the quality of the output See Printing a Test Page page 3 7 4 10 DocuPrint C15 Color Inkjet Printer User Guide Troubleshooting Introduction odor iet xt mondi h oia 5 2 Error Condition Indicators eccerre 5 2 Transporting the Printer sees eee eee 5 2 Printer Problems sees eee ee eee 5 3 Printer Operation Problems eener 5 4
35. r nea da 1 5 Connectivity see eee 1 6 Printer Driver Software eee eee 1 6 Printer Components ice pectet Rant caes 1 7 DocuPrint Documentation sss eee ee eee ee 1 8 Printer Documentation ess 1 8 Contents 4 TOC 1 DocuPrint C15 Printer CD sss 1 8 Chapter 2 Loading Print Media sss 2 1 Printer Capatity necir aan enar deense 2 3 Main Ta U maaa E A RERNE TR 2 3 Auxiliary p U 2 3 Output WAY zocken P etie cei t i enis 2 3 Recommended M edia anneer eeen eneen 2 4 Media Weights sees eee 2 4 Media SIZES zn sneren 2 5 Loading Media 2 7 Feed Sequence aceite tati inenten derd ee nn 2 7 Loading the Main Tray ict croci etn ine d eek echa 2 8 Loading Standard Size Media nnen 2 8 Loading Envelopes or Small Format M edia 2 10 Loading the Auxiliary Tray 2 12 Standard Size Paper 2 12 Envelopes and Narrow Media anno ennen 2 12 Loading Single Sheets 2 13 Media Selection Tips 2 5 ioci Ee ee i edere tree 2 14 Special Printing Media sese 2 15 Envelopes PE 2 15 Coated Te ti et recta deed 2 15 Photographic Pap r sese eee eee 2 16 Transparencies 2 16 Teshir Transfers act e rtr br gin 2 16 N ote Cards cm rer bk dnd a e 2 16 Chapter3 Printing sees eee ee eee 3 1 Printer Driver Settings sese eee ee 3 2 Driver Features sse eee 3 2 Operator Panel Features sese eee eee eee eee 3 5 Printer BUttons iie nece eie a eaten Pr cas 3 6
36. rinter Safety Notes 1 Note Caution and Warning Symbols Note Caution and Warning Symbols Throughout this User Guide and the other DocuPrint guides several symbols are used to emphasize useful important and critical information They are as follows This symbol indicates particularly useful or helpful information about your printer U This symbol indicates a caution against performing any action that may damage your printer or degrade performance This symbol indicates a warning against performing any action that may lead to physical injury When these symbols are used within a step they are smaller but equally important 2 DocuPrint C15 Color Inkjet Printer User Guide Electrical Safety Electrical Safety Use the power cord supplied with your DocuPrint C15 printer Do not place the printer where people may step on the power cord Do not place objects on the power cord Do not override or disable electrical or mechanical interlocks Do not block or cover slots and openings on the printer Without adequate ventilation the printer may overheat Do not push objects into slots and openings on the printer Making contact with a voltage point or shorting out a part could result in fire or electrical shock If you notice unusual noises or odors Power Off the printer immediately and disconnect the power cord from the electrical outlet Call the Xerox Customer Suppo
37. rt Center to correct the problem If you notice that the power cord is damaged or that the printer may have been accidentally damaged Power Off the printer immediately disconnect the power cord and call the Xerox Customer Support Center Safety Notes 3 Maintenance Safety Maintenance Safety s Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners The use of unapproved supplies can cause poor performance and could create a dangerous situation Do not let dust accumulate on the printer use a slightly damp cloth to remove dust Usethe supplies and cleaning materials only as directed in this manual Keep all these materials out of the reach of children Do not remove the covers or guards that are fasten ed with screws unless you are installing optional equipment There are no parts that you can maintain or service behind these covers Follow the maintenance procedures provided in Chapter 4 4 DocuPrint C15 Color Inkjet Printer User Guide Operational Safety Operational Safety Your Xerox printer and supplies were designed and tested to meet strict safety requirements These include safety agency examination approval and compliance with established environmental standards Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer Use the ma
38. sible to transport or ship it Be sure to remove the ink cartridges before packing the printer Frequent operation of the Power switch is not recommended Do not Power Off the printer while printing s Do not movethe printer while printing 6 4 DocuPrint C15 Color Inkjet Printer User Guide Getting to Know Your Printer Introduction sese 1 2 Printer Features eee ee 1 3 Print Speed aiscn iecit rer tee tei Pet needed 1 3 Resolution nennen 1 3 Resolutions with Selected Media neee 1 4 Resident sii 5 binc t tenders Fee EORR RE nce ue Re Reo dive 1 4 Character EE 1 5 CODTIeCtiVIby A rar ca ce dee aged bd P ERN RR 1 6 Printer Driver Software see eee 1 6 Printer Components nennen nme 1 7 DocuPrint Documentation neee 1 8 Printer Documentation sse 1 8 DocuPrint C15 Printer CD ssssemm 1 8 Chapter 1 Getting to Know Your Printer 4 1 1 Introduction Introduction In this chapter you will become familiar with the features of your printer and learn where to locate specific printer parts Before you use your printer make sure that you perform all of the steps outlined in the Quick Installation Guide that came with your printer and that you connect the printer to your computer and a power source 1 2 4 DocuPrint C15 Color Inkjet Printer User Guide Printer Features Printer Features Print Speed Resolution Your DocuPrint C15 has many features that will help you ac
39. start Resumes printing a paused or stopped job Printer Care functions are available on the Printer Monitor screen including New print cartridge installation Changing a print cartridge Aligning print cartridges Cleaning nozzles Printing a demo page Printing a test page Troubleshooting and How Do on line help to guide you through maintenance procedures Table 3 1 Page 3 of 3 3 4 4 DocuPrint C15 Color Inkjet Printer User Guide Operator Panel Features Operator Panel Features Figure 3 1 shows the DocuPrint C15 Operator Panel Figure 3 1 DocuPrint C15 Operator Panel 1 Indicator Light 2 Resume Button 3 Power Button Chapter 3 Printing 3 5 Printer Buttons Printer Buttons The operation of the Power and Resume buttons depend on the printer s state Basic Functions Table 3 2 lists the basic functions of the buttons on the DocuPrint C15 Table 3 2 Buttons Basic functions Function Description Printer on off Press the POWER button to toggle the printer ON or OFF Paper control Press the RESUME button to restart printing after you have corrected an out of paper condition or cleared a paper jam If the printer has not been used for an extended period it is recommended that you clean the print cartridges before you begin printing to ensure optimal print quality See Cleaning Print Cartridges page 4 7 3 6 DocuPrint C15 Color Inkjet Pri
40. sult in a violation of FCC regulations Appendix B Notices and Certifications B 3 Electronic Emission Notices Industry Canada Compliance Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Class B Product Reference CES 003 Annex This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NM B 003 du Canada European Community EC Directives Conformity This product is in conformity with the protection requirements of EC Council directives 89 336 EEC and 73 23 EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits A declaration of conformity with the requirements of the Directive has been signed by the manufacturer This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with EEC regulations on electromagnetic interference for a Class B computing device use a properly shielded and gro
41. terials and supplies specifically designed for your printer The use of unsuitable materials may result in poor performance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with the printer Place the printer in a dust free area where the temperature range is 60 to 95 F 15 to 35 C and the relative humidity is 20 to 80 Choose a location for the printer with sufficient space around it for operation and maintenance Place the printer in an area where there is adequate space for ventilation and servicing The recommended spacing is 10 in 25cm behind the printer 10 in 25 cm on either side of the printer and 24 in 61 cm in front of the printer Do not subject your printer to severe changes in temperature and or humidity Safety Notes 5 Operational Safety Do not place the printer near a heat source or in direct sunlight Do not placethe printer in line with the cold air flow from an air conditioning system Placethe printer on alevel solid surface with adequate strength for the weight of the machine The weight of the machine without any packing materials is 13 2 Ib 6 kg f you plan to movethe printer always make sure that the print cartridge carrier is in its rest position To ensure this Power Off your printer before you Power Off your computer Take care not to drop your printer e Repack your printer in its original carton whenever pos
42. tlet is working In this section you will find information to help you solve most of the common operation problems that can occur with your printer Chapter 5 Troubleshooting 4 5 3 Printer Problems Printer Operation See Table 5 1 for corrective actions when the printer will Problems not print or when printed output is not what you expect Table 5 1 Printer operation problems Problem Description Corrective Action Black area is not solid A solid black area prints with part of the area white Perform Cleaning Print Cartridges page 4 7 Check if your print cartridge is out of ink Print a Test Page and a Demo Page to see if the black output is uniform Refer to Printing a Test Page page 3 7 and Printing a Demo Page page 3 7 If this does not solve the problem replace the print cartridge Color Misregistration A color has shifted outside the designated area or has been superimposed over another color area Perform Print Cartridge Alignment page 5 8 Image Smear The ink is not sufficiently dry before the page is delivered to the output page Usethe printer setting Activate Dry Delay Time to allow more time between prints to provide more time for drying You can find this setting in the Printer Monitor under the Printer Care tab Missing or light color When one or more colors are light or missing Perform Cleaning Print Cartridges page 4 7 Check if your print cartridge is out of
43. to the instructions on the package or container to determine which side of the paper to print on Loading Standard Size Media 1 Lift the Auxiliary Tray 2 Slide the length guide out toward you 2 8 DocuPrint C15 Color Inkjet Printer User Guide Loading the Main Tray Place a stack of paper in the tray with the print side down and the top edge going in first T Do not overload the tray Push the width guides until they touch the edges of the paper Slide the length guide up until it touches the bottom edge of the paper Then lower the Auxiliary Tray Chapter 2 Loading Print Media 4 2 9 Loading the Main Tray Loading Envelopes or Small Format Media 1 Lift the Auxiliary Tray 2 Flip up the Small Format Media Guide 3 Slide the length guide out toward you 2 10 DocuPrint C15 Color Inkjet Printer User Guide Loading the Main Tray 4 Place a stack of envelopes in the tray Envelopes must be inserted with their short side as the leading edge the printing side face down and the sealing flap on the left 5 Push the width guides until they touch the edges of the envelope Do not overload the tray Slidethelength guide forward until it touchesthe bottom edge of the envelopes Then lower the Auxiliary Tray Chapter 2 Loading Print Media 4 2 11 Loading the Auxiliary Tray Loading the Auxiliary Tray The following figures illustrate how to load different media in the Aux
44. uality Driver setting 1 4 3 3 Printer Parallel port connectivity 1 6 Printer capacity Auxiliary Tray 2 3 Main Tray 2 3 Output Tray 2 3 Printer Care Functions 3 4 Printer components Auxiliary Tray 1 7 Documentation 1 7 1 8 DocuPrint C15 CD ROM 1 7 Indicator Light e 1 7 Inkjet Cartridges 1 7 Main Tray 1 7 Manual Feeder Slot 1 7 Output Auxiliary Tray 1 7 Power Button 1 7 Power Cord e 1 7 Resume Button 1 7 Printer driver 1 6 Printer driver settings 3 2 Copies 3 2 Image setting 3 3 Output 3 2 Paper size 3 3 Paper source 3 4 Paper type 3 3 Print quality 3 3 Printer Care 3 4 Printer Monitor 3 4 Printer features Speed 1 3 Printer font 1 4 Printer Monitor Activate Dry Delay Time 2 15 Driver setting 3 4 Printer operator panel e 3 5 Printer port 1 6 Printer problems 5 4 gt 5 7 Troubleshooting Connectivity problems 5 6 Demo page does not print 5 7 Operational problems 5 5 5 6 Print quality problems 5 4 Printer Care problems 5 5 Test page does not print 5 7 Printer resolution 1 4 Printing Demo Page 3 7 Test Page 3 7 Q Quick Installation Guide 1 8 Xerox DocuPrint C15 Color Inkjet Printer User Guide R Recommended media Media weights 2 4 Removing and replacing print cartridges 4 3 4 6 Resident font 1 4 Resolution 1 3 1 4 Fast Quality e 1 4 High Quality 1 4 Im
45. uide for recommended media types You can insert up to 25 envelopes in the Main Tray or three envelopes through the Auxiliary Tray You must use the Small Format M edia Guide when you insert envelopes in the Main Tray See Loading Envelopes or Small Format Media page 2 10 Coated paper has a very smooth finish on the printing side You can insert up to 50 sheets in the Main Tray or 10 sheets through the Auxiliary Tray Chapter 2 Loading Print Media gt 2 15 Media Selection Tips Photog raphic Paper Photographic paper has a glossy coating and gives a professional finish to your print job You can insert up to 25 sheets in the Main Tray or five sheets through the Auxiliary Tray Transparencies Always use transparencies specifically designed for inkjet printers so they can absorb the ink correctly You can insert up to 50 sheets in the Main Tray or five sheets through the Auxiliary Tray T shirt Transfers Always use T shirt transfers specifically designed for inkjet printers so they can absorb the ink correctly You can insert up to fivetransfer sheets at a time through either the Main Tray or the Auxiliary Tray Note Cards Your printer can handle two types of note cards plain paper and photographic paper You can insert up to 50 plain paper cards in the Main Tray and five through the Auxiliary Tray You can insert up to 25 photographic paper cards in the Main Tray and five through the Auxiliary Tray You must use the Small F
46. uld void the user s authority to operate this equipment To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded cable Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Appendix B Notices and Certifications B 5 Electronic Emission Notices Industry Canada Compliance Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations European Community EC Directives Conformity This product isin conformity with the protection requirements of EC Council directives 89 336 EEC and 73 23 EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits A declaration of conformity with the requirements of the Directive has been signed by the manufacturer This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950 When an External Ethernet Adapter is installed this is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures To assure compliance with EEC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded
47. unded cable Use of a substitute cable not properly shielded and grounded may result in a violation of EMC directives 89 336 EEC B 4 4 DocuPrint C15 Color Inkjet Printer User Guide With an External Ethernet Adapter Installed Electronic Emission Notices Federal Communications Commission FCC Compliance Information Statement The DocuPrint C15 has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications co
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