Home

Vertical Communications 8024S User's Manual

1. listening loudness levels Set MEN the level for the current call Impact Volume Buttons as follows While on a call and in the group listening mode PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire 7 2 2 MUTING YOUR SPEAKERPHONE By using the MUTE button you can block transmission of your voice to the distant party You can do this whether you are using the handset or the speaker To mute your station PRESS MUTE mute function and light turn on You can still hear the distant party but he or she cannot hear you To speak to the distant party PRESS MUTE again mute function and light turn off August 03 Comdial 71 Other Features GCA70 245 7 3 Default Volume Control When you change the loudness that change remains in effect until you change it again referred to as default setting Set the speaker headset handset or group listening loudness for all future calls using the following steps 1 PRESS INTERCOM 2 CHOOSE speaker headset handset or group listen mode to be affected 3 While in that mode PRESS VOLUME UP OR VOLUME DOWN to adjust loudness 4 DIAL 5 to hold the loudness at the last setting for all future calls until it is changed again 5 REPEAT this procedure in each mode until all default volume levels have been properly set NOTE You may adjust the volume of a call in any mode over speaker headset h
2. YO If your system provides line groups dial 1 2 3 or 4 for line group 1 2 3 or 4 or dial 0 to have the system automatically choose the line for you Selecting a Location 6 DIAL any number up to 16 digits long include and if needed NOTE You may need a pause between numbers to compensate for differences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host sys tem that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing Also you may need to erase the typed digits appearing in your display to correct them If you do select BKSP once for each digit to be removed 7 SELECT SAVE to store number 8 PRESS next location button AND 3 qo IR if a Lh STORE next number 9 REPEAT previous step until all num bers are stored OR PRESS SPEAKER to end Ww Entering a Number Autodial Numbers Speed Dial Numbers DIAL desired number for personal speed dial OR DIAL and number for system speed dial PRESS button of desired number to dial directly Speed Dial and Autodial Programmable Locations August 03 Comdial 59
3. 51 5 1 Station to Station Message Delivery 5 5 2 Message Waiting Light and 52 S IEC TDM CSSA Ce Delivery un bein pede 54 5 4 Assist Button Message Delivery 56 5 5 Response Message Delivery cde us 56 6 FOgramimlrig 5 puce essa 57 DL IDSSSNUIBIDOES histo octane uA pde 57 6 2 Autodial And Speed Dial Numbers 58 673 60 62 6 4 1 Response Message Button eher Eee 64 6 4 2 Transfer Button srei ruere soe vut eb em 64 6 4 3 Subdued Off Hook Voice Announce SOHVA Button 65 6 4 4 Group Listening Button essere 65 7 8 0 S JA SSISETUUO ro E M eas 66 6 4 6 Automatic Redial Button 67 Oth r Feature em 69 BE done sasies E etas 69 NOUE COMMON 70 7 2 1 Setting Current Volume Level 70 7 2 2 Muting Your 71 Ly Default Volume pie ve miu tm EMI 72 14 Backeroun
4. etant 31 S IU 32 3 4 1 Redial Last Dialed Number eene 32 342 Automatuc cbe bed ictus 32 3 4 3 Redial Programming Storing Numbers 33 3 5 Sending Subdued Off Hook Voice Announcements SOHVA 34 3 6 Camping On and Queuing iade 35 3 6 1 Busy or Idle Station Automatic Callback 35 3 6 2 Busy Station Wait For An Answer Call Waiting 36 9 7 Execullye OVE dE oboedire obese diua dul 37 4 Advanced Call Handling 39 4 1 Waiting for a Line Queuing 2002 2 20 220 000000054 39 4 2 Call Trams tern RN RM 40 4 2 1 Screened Call Transfers oet opto teet 40 4 2 2 Unscreened Gall Transfers osa ra rates 42 PI CONTENCIN 43 4 5 1 43 4 3 2 Unsupervised Conference Calls 44 2 4 as 45 241 Handling Park 45 2 5 CAN OR Wal GUN 47 Boryyarding allai etek reete dei 47 4 6 Call Forward Outside System CFOS 49 5 Nonverbal
5. 12 Comdial August 03 DSUII Attendant User s Guide Next to a fixed feature or programmable feature button e Steady red the feature is on e Steady off the feature is off NOTE You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS BLF buttons Ensure that these buttons are labeled correctly to indicate their unique features Above the MUTE button On steady called party cannot hear your conversation Next to INTERCOM button e Steady red with a quick flash you are using your intercom Winking red an LCD message is set on your telephone for others to receive when calling e Flashing red someone is calling your extension e Fluttering red auto redial is in use or system is in night mode Above the HOLD button Flashing red non SCS Models only message awaits pick up Fluttering red automatic station relocation has been set Next to the MESSAGE button SCS models only Flashing red message awaits pick up Above the SPEAKER button On steady with the telephone on hook and busy speakerphone mode is active On steady with telephone on hook and idle background music 1s turned on August 03 Comdial 13 Getting Started GCA70 245 1 5 Understanding the Rings Patterns Two short rings intercom call Single longer ring outside call One short ring burst voice
6. dg Pr Bobo E A d d d d LL LL LL BRL P gg L3 kd 1 2 3 4 2 Z z August 03 Comdial 95 Attendant Features GCA70 245 8 2 System Telephone Naming This feature lets you and other system user s with LCD speaker phones know who is calling You can assign either a personal name or a group name to each system telephone This name can contain up to seven letters and will show up in the user s display and or in the called party s display Typical names could be SRVC MKTG 1 and K SMITH When appropriate programming action has been taken by the installer the display shows a second line that details the personal intercom number of the calling station Name the system telephones as follows 1 USE letter code table on page 95 to compose names for all telephones requiring them the system accepts up to seven letters per name PRESS INTERCOM DIAL 06 DIAL the station number of the telephone to be named DIAL to clear current entry Nn BW WN DIAL two digit codes that correspond to letters in name for example Dialing Codes for J Smith 1T B II s qms je pes m 7 DIAL to continue entering station names repeat above steps beginning with station selection 8 PRESS SPEAKER to end 9 RECORD names on page 97 96 Comdial August 03 DSUII Attendant User s Guide Station Name Record Sheet
7. As you program numbers fill in the identification strips on your tele phone as well as these tables Autodial Numbers Features or DSS Locations Programmable Buttons August 03 Comdial 61 rogramming GCA70 245 6 4 Feature Buttons If you find that you are using certain miscellaneous features often access buttons may make operation easier To create feature buttons use the interactive buttons to select the feature you want to store and then store the feature on a programmable button see the instructions on the next page Account Code Button ACCT allows you to enter an account code for call record purposes Automatic Call Back Camp On Button CAMP arranges the system to ring your and another s telephones as soon as their telephone becomes idle e Call Forward Button CFWD provides one button forwarding of all of your calls to another telephone Call Park Orbit Button PARK places a call in a system hold for pick up Do Not Disturb Button DND prevents other telephones from ringing your telephone Page Button PAGE provides one button access to paging Privacy Button PRIV releases privacy for current call Saved Number Redial Button SAVE redials saved last dialed number Voice Announce Block Button VAB blocks voice announcements Programming of the feature access buttons may require several selec tions involving many LCD screens If an abbreviation used is
8. 7 9 Auxiliary Jack NOTE Some telephones have an auxiliary jack All other model telephones use the handset jack to plug in a headset The auxiliary jack provides an interface for a headset a tape recorder an external ringer or an external pager Any one of these auxiliary devices may be connected by you or by your system installer You must program one of the programmable buttons to serve as an enable disable button for each auxiliary device that is or will be connected to your telephone The following modes are programmable with the auxiliary jack The headset mode allows you to operate your telephone with a headset instead of as a speakerphone Lifting the handset will turn off the headset and activate the handset NOTE The recorder external ringer or pager requires external power The recorder mode allows you to send your voice and that of the distant party to a tape recording machine The ringer mode allows an external speaker to sound the ringing of your telephone The pager mode allows an external paging device to sound all voice announcements all call zone paging voice announced intercom calls sent to your telephone Connectors On Bottom Of Telephone Line Cord eniclset Auxiliary Els Jack EY 2 C Auxiliary Jack Location August 03 Comdial 81 Other Features GCA70 245 Program the enable disable buttons at any blank programmable button location as follows PRES
9. To program a button on your telephone for redialing calls you make that are either busy or do not answer PRESS INTERCOM AND DIAL 1 PRESS programmable button DIAL F PRESS SPEAKER to end BR U N e August 03 Comdial 67 rogramming GCA70 245 NOTES 68 Comdial August 03 DSUII Attendant User s Guide 7 OTHER FEATURES 7 1 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button The installer can use this feature to reserve certain lines for certain clusters of stations for a tenant service arrangement To access a system line group 1 Press INTERCOM 2 Dial desired line group access code Line Group Access Codes Line Group Default Code 3 LISTEN for outside dial tone 4 DIAL desired number August 03 Comdial 69 Other Features GCA70 245 7 2 Volume Control 7 2 1 SETTING CURRENT VOLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker the handset the headset and the group listening mode There are four ringer loudness levels plus an off position Set these levels as follows Volume Down Button While your telephone is on hook and idle PRESS the VOLUME UP OR VOLUME DOWN button once for each change in l
10. S2 Calling SELECT AND HOLD MUTE 2 SPEAK into handset Distant party cannot hear your response 3 RELEASE MUTE after response is complete to return to distant party m Incoming SOHVA 24 Comdial August 03 DSUII Attendant User s Guide You can respond with a non verbal response by pressing a pro grammed button to send a message to be shown on the display of the announcing station if it is an LCD speakerphone To respond to a SOHVA nonverbally through S2 Calling 02 Response Messaging 1 SELECT MSG 2 SELECT HVHLD OR TKMSG OR CLBK Message appears in the dis play of the telephone making the SOHVA 3 CONTINUE your current call with distant party SOHVA caller is automatically disconnected from your telephone NOTE A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA Message Response August 03 Comdial 25 Answering Calls GCA70 245 2 8 2 BLOCKING A SOHVA You can also block an incoming SOHVA with the interactive buttons or by previously programming your speakerphone for Voice Announce Block See Voice Announce Blocking section on page 27 for more information To respond to a SOHVA by blocking SELECT BLOCK when you hear
11. s Guide 1 GETTING STARTED Congratulations and thank you for using a Comdial telephone system Your digital speakerphone is supported by a communication system with hundreds of built in standard features This manual serves as a helpful guide for using these various functions The sections 1n this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators The remaining sec tions are titled as follows e Setting Up Your Speakerphone Understanding the Basic Functions Your Speakerphone s Buttons Your Speakerphone s Display Lights Understanding What the Rings Mean After setting up your individual station you are ready to begin your duties as the system attendant Chapter 8 Attendant Features con tains instructions on station and line enabling station naming and other system level actions that you should accomplish to effectively begin operation of your Comdial digital system 1 1 Setting Up Your Speakerphone When your new speakerphone arrives the system installer unpacks your speakerphone and connects the line to a system jack The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features Impact 8024 LCD Speakerphone August 03 Comdial 1 Getting Started GCA70 245 1 1 1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the speak
12. you have made a screened transfer The intercom party then has the call 1f he or she answered the screened transfer To screen and transfer a call to another telephone in the system ANSWER call PRESS TRNS CONF call is auto matically placed on hold DIAL extension number of telephone ff E el Tea riz 4d 65V IU LL SPKE Ta T iru SPER To Tranzfet Selecting a Transfer to receive transfer OR PRESS DSS BLF button for that extension 4 ANNOUNCE call when intercom party answers HANG UP with the handset If you announce the transfer over the speaker the intercom party s telephone will ring with the transferred call after you hang up 40 Comdial PRESS SPEAKER to disconnect if in speakerphone mode OR N T Phew Te 4 VIT cH HP HF VT Avin ihi i Unable to Transfer August 03 DSUII Attendant User s Guide If the intercom party is busy take one of the following steps if made available at your telephone by installer programming 1 SELECT RECON to reconnect the S call to your station t J Doe e Busy 2 SELECT SOHVA to interrupt the RECON Mob call and tell the intercom party that a A A Al call awaits 3 SELECT MSG to leave a message waiting i
13. common equipment The number of parity errors up to 256 and the affected station port are shown Display shows xxx PARITY Pxx August 03 Comdial 105 Attendant Features GCA70 245 Data printer off line Display shows PRINTER E 4 EXT _ ENER CF LINE OFF LINE us EE E 2 You may PRESS 0 to cancel the Fx alarm report displays 1 L3 3 After information has been shown on the display the disappears until another alarm occurs 8 11 Direct Inward Station Dialing DISD The direct inward station dialing DISD feature allows an external party to call an intercom station directly without assistance from the attendant over a line programmed for DISD As the system attendant you may instruct callers to make DISD calls when nec essary You may give the caller a DISD line number and the extension number associated with the station he or she is trying to reach Future calls from the caller to a specific party will not have to be serviced at the attendant s station although a ring no answer or busy condition at the called party s station will result in the system s handling the call in another manner described below When a caller makes a DISD call from an outside line he or she will initially hear ringing The system will answer the call with a DISD continuous dial tone the caller can then dial an extension number e If called station is idle tone
14. if applicable by dialing codes on your station The dedicated paging port does not support any talk back capability even if such a feature is provided by the external equipment Your system installer can also arrange a line port for external paging interface The system precedes an announcement through the paging port with an alerting tone and installers can choose between an intercom tone or a DTMF signaling tone for this paging alert tone They usually choose the intercom tone for a soft alert and choose the DTMF tone for a loud alert f your system provides an external paging unit 1 LIFT handset 2 PRESS INTERCOM AND CHOOSE one of the following options DIAL extension number of station equipped and enabled for paging see programming section of this user s guide or e PRESS paging button assigned by the installer or DIAL 89 for special paging port 3 MAKE announcement 4 HANG UP to end All call paging allows you to receive announcements through the station speaker at once The system can also send all call paging to the paging port where it applies it to the input of an external paging amplifier Origination of announcements must be via your station handset The system installer enables your station s ability to receive and originate all call paging at a station 76 Comdial August 03 DSUII Attendant User s Guide Zone paging allows groups of stations to receive announcements through the station spe
15. Copy this sheet if you need more record space Lope peppe Op Op August 03 Comdial 97 Attendant Features GCA70 245 8 3 Night Transfer You can transfer the day or normal ringing assignments of incoming lines to a particular station or stations for off hour or special purpose answering such line station ringing assignments are made through class of service programming Additionally installers can arrange stations to answer any ringing outside line This ability to answer a line from any station is activated when you enable the night transfer of ringing mode To set the night transfer mode from the attendant s station 1 PRESS INTERCOM 2 DIAL 03 3 PRESS LI top left hand programmable button to alternate the fea ture between on and off OR 4 DIAL 1 to enable OR DIAL 2 to disable NOTE Associated light will turn on when night transfer is active and will turn off when the feature is disabled When the system is in night transfer mode the intercom light at station 10 and station 12 will flutter with repetitive off periods 5 PRESS SPEAKER to end Because Night Transfer is a commonly used feature you may wish to program a button to serve as the Night Transfer button To program a Night Transfer button PRESS INTERCOM DIA
16. Pedestal are three sets of notches under the telephone corresponding to the three positions available 2 Comdial August 03 DSUII Attendant User s Guide 3 When the telephone is at the desired height SELECT the closest pair of notches AND INSERT the supporting arms in the notches PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place Also remember as with any piece of electronic equipment your tele phone may be damaged by contact with liquids So please try to place the telephone in an area that is free from the danger of spills Note For more tips and information on speakerphone use including the use of a Full Duplex Speakerphone see Appendix C Speakerphone Characteristics 1 1 2 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing To adjust the display contrast 1 SELECT OPTIONS 2 SELECT NEXT until the DISP option appears 3 SELECT DISP Your display will read CONTRAST LEVEL 4 SELECT LIGHT or DARK once for each degree of change desired Un display m August 03 SELECT PREV to return to main PRESS SPEAKER to end Comdial OSP m LLL Select Display f Cort rast Level 4 TYRE A Setting the Contrast Level Getting Started GCA70 245 1 1 3 SETTING A PERSONAL RINGING TONE You can choose one of six different
17. The installer can assign a call forward button to individual tele phones If your telephone has a call forward button available at a pro grammable button location that includes an associated light the light turns on when you press the button Your LCD display shows a call forwarding message along with the extension number or name of the station receiving the forwarded calls 4 22 Caller Station CFOS ALL Forward Only Your Prime Line and Intercom Calls Internal Forward Station Forward All Calls That Ring At Your Station 48 Forward Calls To a Location Outside Call Forwarding Options Comdial External Your System Forward Station August 03 DSUII Attendant User s Guide 4 6 Call Forward Outside System CFOS The Call Forward Outside System CFOS feature allows you to forward incoming or transferred line calls to telephone numbers that are outside the system The CFOS feature forwards calls over any available outbound lines or line groups Since CFOS involves out bound calls those calls are subject to all line access and toll restriction normally imposed on your calls You activate or deactivate CFOS by dialing a feature code or pressing a preprogrammed button Once you activate CFOS you select the outbound line or line group in any of the normal line selections methods You also designate the forward destination by dialing the number or pressing a speed di
18. Ue 7 Baton Vole Due z Connector On Hotton Of ae EL ar Bees iia E MIST Woie MOTE Ihi ae ENTE OIH d efundt hech Miruplue Trg Thair pedem uus den Auve PEEN UN ate Tet Usei Top Farketrr Ei Rams ca Aedes netya ine Impact SCS 8312S LCD Speakerphone 8 Comdial August 03 DSUII Attendant User s Guide 1 3 Your Speakerphone s Buttons Hold Button HOLD Places a line or intercom call on hold e Stores pauses in number sequences during programming Interactive Buttons located below alphanumeric display Provide quick and easy access to system features Provide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable Intercom Button INTERCOM Selects an intercom line e Allows you to initiate many of the telephone s features Mute Button MUTE Keeps the person on the line from hearing your conversation e Reply to a Subdued Off Hook Voice Announcement SOHVA Programmable Buttons also known as Direct Station Select Busy Lamp Field DSS BLF Buttons e Allow you to store numbers for automatic dialing functions e Allow you to store telephone extension numbers for Direct Station Selection DSS May be programmed as a feature button May be designated a line button by your system installer August 03 Comdial 9 Getti
19. Under the DND con dition an outside call forwards to another station according to the call forwarding feature An intercom number call doesn t ring a DND station and the system sends a fast busy signal to the caller to distin guish the DND condition from a standard busy line No paging announcements are received on the DND station Even though your station is in the DND mode you can still make outgoing calls and access other features To enable DND proceed as follows 1 SELECT OPTIONS SELECT NEXT until the DND i option appears ites z N 3 SELECT DND 4 SELECT ON 5 SELECT EXIT E 6 PRESS SPEAKER to end Setting Do Not Disturb To disable the DND condition 2 REPEAT the above procedure BUT iy E 1 135 SELECT OFF instead of ON at step lm ZEE 4 4 To set a Do Not Disturb condition at your telephone Station with DND Set when a call rings at your Station 1 Hear ringing and notice incoming call information in display 2 PRESS programmed DO NOT DISTURB button See Feature But tons section on page 62 for programming instructions 74 Comdial August 03 DSUII Attendant User s Guide 7 6 Account Codes If the installer has arranged your system for account code entry your display may prompt you to enter an account code after answering a call To enter account code on an incoming call 1 IF available PRESS programmed ACCOUNT CODE
20. automatically rings back to your station after a programmed recall period There is no limit as to how many calls that can be camped onto another station If an unscreened transfer call is not answered and recalls to your telephone you can take one of the following steps 1 PRESS HOLD to place the call on hold at your telephone Panal l ina 2 SELECT ANS to return to the call 3 SELECT SEND to retry the transfer A amp A Attempted Transfer of Line 2 to J Doe is Recalling 42 Comdial August 03 DSUII Attendant User s Guide 4 3 Conferencing 4 3 1 CREATING A CONFERENCE CALL When your telephone is joined together with several other telephones on the same call the effect is called conferencing You can make con ference calls that involve up to five parties including you as the orig inating party in any combination of outside lines and intercom parties NOTE When setting up a conference call with outside lines and internal telephones you must call the outside lines first To set up a conference call that includes both outside lines and intercom parties outside lines alone or intercom parties alone 1 MAKE first call 2 PRESS TRNS CONF call is placed on hold automatically 3 MAKE next call 4 PRESS TRNS COMF to establish conference 5 REPEAT the last three procedures to add up t
21. calls or forward every call that rings at your station For each internal call received while call forward is enabled the for warding telephone sounds a ring reminder short tone burst to remind the users that their calls are being forwarded To forward your calls 1 SELECT OPTIONS A 2 SELECT NEXT until CFWD appears PERS GL PRELU 3 SELECT CFWD A AA A 4 SELECT PERS for prime line and intercom calls OR SELECT ALL for all calls 5 SELECT SET to enable call forward 5 2 Selecting Call Forwarding Ing Call Forward 6 DIAL extension number of telephone SET CLEAR to receive your forwarded calls E Al Al 7 PRESS SPEAKER to end Your tele phone will ring a short ring burst each J time an intercom call is forwarded to Call Forwarding Options remind you that this is happening August 03 Comdial 47 Advanced Call Handling GCA70 245 To cancel call forwarding 1 SELECT OPTIONS 2 SELECT NEXT until CFWD appears 3 SELECT CFWD 4 SELECT PERS for prime line and intercom calls OR SELECT ALL for all calls 5 SELECT CLEAR to disable call for warding 6 PRESS SPEAKER to end Call Forwarding Active
22. calls to the proper person or department within the system In addition to call control the attendant controls system wide operating features such as night transfer of ringing and the system clock Additionally the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users The system provides two fixed attendant positions at default stations and 2 intercom 1001 and 1002 however installers can assign any or all stations up to 96 total as attendant stations if they wish Installers can also assign up to four DSS BLF consoles to each attendant position where needed In addition to the many installer enabled feature buttons that the system can make available at any station the system provides the attendant position with several special purpose installer enabled feature buttons to enhance call pro cessing These special purpose buttons are described in Chapter 8 ii Comdial August 03 GCA70245 The system also provides capabilities for either a local stand alone system or a system to system network System to system net working connects several DXP DXP Plus FXS FXT and FXII systems together in an arrangement that allows unified communica tions through the system For a complete list of features and their properties see Appendix E Feature Networking Support August 03 Comdial Notes Comdial August 03 DSUII Attendant User
23. extension number at a DSS BLF program mable location allows you to monitor that station dial it with the press of one button or pick up or hold calls at that station quickly and conveniently To store an intercom extension number as DSS number proceed as follows SELECT OPTIONS SELECT NEXT until DSS appears SELECT DSS PRESS programmable button to choose location DIAL extension number PRESS next location button AND STORE next DSS number REPEAT the previous step until all DSS numbers are stored OR PRESS SPEAKER to end 1 Oo BW NO CAUTION Do not attempt to program interactive buttons doing so can cause the system to make features unavailable If you inadvertently program interac tive buttons you can retrieve their functions in the following manner 1 PRESS INTERCOM 2 PRESS desired interactive button to reprogram 3 DIAL 91 92 or 93 to program buttons from left to right August 03 Comdial 57 rogramming GCA70 245 6 2 Autodial And Speed Dial Numbers Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers Autodial and speed dial buttons can store up to 16 digits plus an intercom or line selection Stored digits include
24. s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a tele phone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the telephone display contrast from light to dark N Night Transfer Transferring incoming calls to a particular station s for off hour answering August 03 Comdial 127 Glossary GCA70 245 O Operator Station Also known as the attendant station this system station is programmed to ring when users dial the operator usually considered the central message desk of the system although multiple attendant stations are possible P Paging This feature allows station users to dial up customer provided loudspeaker paging equipment and page over externally placed loud speakers and determines what paging zones if any a station can page OVer Prime Line A line designated to a particular telephone and automati cally selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it available through conferencing Progr
25. system Speed Dial Numbets e REI EDS 101 8 7 Sy stent C OCK ciun ite rto petet veo qam uma teen ads 103 5 9 Music On Told susce Ete pb Er HA 103 8 9 Station Message Detail Accounting SMDA Printout 104 8 10 System Alarm Reporting 2 105 8 11 Direct Inward Station Dialing DISD 106 8 12 Digital Voice Announcing DVA 107 S612 Day answer MESSAGES iaeiei 108 8 12 2 Night answer messages 108 8 12 35 Recall messages 108 5 12 4 Drop MESS Ae E sai e uten 109 Appendix A Feature Access Codes 111 Appendix B Display Abbreviations 115 Appendix Speakerphone Characteristics 119 8 13 Full Duplex Speakerphone Characteristics 119 8 14 Speakerphone User Guidelines 120 Appendix D Glossary ee eeeee eren neu 123 oT eo esol 133 GCA70245 ABOUT THIS BOOK As a system attendant you must be familiar with the operation of your individual station and the entire digital communication system This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experi enced users Introduction The first ch
26. to insure total feature compatibility Accordingly some features identified in this publication will not operate if some other feature 1s acti vated Comdial amp disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publi cation to the contrary Comdial makes no representation herein as to the compatibility of features GCA70245 07 06 03 Printed in U S A COMDIAL
27. 0 9 S and system stores a pause at any point where the HOLD button is pressed and stores a hookflash at any point where the TAP button 1s pressed NOTE The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening Outside numbers and feature codes are commonly referred to as autodial numbers when stored at the programmable button locations however they are referred to as personal speed dial numbers when stored at the 10 keypad number locations To store an outside number or a feature code as an autodial or speed dial number follow the display prompts and proceed as follows 1 SELECT OPTIONS N 2 SELECT NEXT until ADIAL and SDIBL SDIAL is displayed 3 SELECT ADIAL to choose autodial programming OR SDIAL to choose speed dial programming Choosing Mode 58 Comdial August 03 DSUII Attendant User s Guide 4 PRESS programmable button or key f 3 pad button to choose storage location Select Location 5 SELECT line button to dial out on or FREU press INTERCOM Al E
28. 34 table listing 111 Tracker Paging System 78 turning off 5 53 70 turning on 52 54 user guidelines 120 using full duplex technology 119 using station to station messaging 51 using the Tracker Paging System 78 using with Assist Button 56 V Volume Control 70 72 VOLUME DOWN Button 70 VOLUME UP Button 70 W waiting for a meet me page 77 2 zone codes 77 Comdial August 03 This manual has been developed by Comdial Corporation the Com and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising from the interpretation of the informa tion contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes contact Com dial Inside Sales Department 106 Cattlemen Road Sarasota Florida 34232 Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possi ble as the combinations of accessories and features are too varied and extensive
29. Conference to a Conference 2 Call Ui MIU To Drop Out of To Remove a Caller A Conference From A Conference Your Other Station sation Select Line Button and Disconnect Line Managing a Conference Call 44 Comdial AugustO3 DSUII Attendant User s Guide 4 4 Call Parking You can place a call on hold in the system so that it can be answered from any station even though that station may not have a line appearance for the call You accomplish this by placing the call in one of many park orbits where the call remains until it 1s answered You park calls in predefined zones and then retrieve them by dialing an intercom feature code or by pressing a preprogrammed call park button The system can hold up to nine calls in park zones also referred to as orbits where they are retrievable by all users in the system To place a call on hold within the system where it can be answered at any telephone in the system parking a call in orbit 1 While on the call PRESS INTERCOM AND DIAL 2 DIAL code for park location orbit 91 to 99 for orbit 1 9 3 REMEMBER the code for later use OR MAKE IT KNOWN to those who need to know in order to retrieve the call To retrieve a call that was placed on hold in the system parked 1 From any station PRESS INTERCOM AND DIAL 2 DIAL code for orbit 1 9 91 to 99 4 4 1 HANDLING PARK RECALLS If a call remains unans
30. DSU II Digital Expandable Systems Attendant Manual GCA70245 07 06 03 COMDI AL Printed in U S A This user s guide is for the following system DSU II Digital Expandable Systems This user s guide applies to the following telephone models eImpact 8012S Rev A and later eImpact 8024S Rev A and later eImpact SCS 8324S Rev A and later eImpact SCS 8312S Rev A and later eImpact SCS 8324F Rev A and later Contact your Comdial dealer for updates of this as well as other Comdial publications Copyright 2003 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice Impact is a trademark of Comdial Corporation All other product names are trademarks of their respective owners Table of Contents Ta GOTING Started e 1 1 1 Setting Up Your Speakerphone 00402222222021 00 1 1 1 1 Positioning Your Speakerphone 2 11 2 Setting Display Contrast 3 1 1 3 Setting a Personal Ringing 4 Seine Volume De Velscaiaacie tute m 5 1 1 5 Answering and Making Calls suse 6 1 2 Under
31. IAL a message location number 1 2 3 etc DIAL to clear current message COMPOSE your messages by dialing the two digit codes that relate to the letters DIAL to save message 10 REPEAT steps 6 through 9 until all messages are stored 11 PRESS SPEAKER to end August 03 Comdial 93 Attendant Features GCA70 245 8 1 1 LCD MESSAGE CREATION EXAMPLES Example Create the message TAKE MESSAGE and program it into message location number four 1 PRESS INTERCOM AND DIAL 05 2 DIAL 3 3 DIAL codes for message as follows Dialing Codes for TAKE MESSAGE 4 DIAL AND PRESS SPEAKER to end Example Create the message I Will Call Back and program it into message location number five 1 PRESS INTERCOM AND DIAL 05 2 DIAL 5 3 DIAL codes for message as follows Dialing Codes for I WILL CALL BACK 4 DIAL AND PRESS SPEAKER to end 94 Comdial August 03 DSUII Attendant User s Guide Letter Code Table for LCD Messages 1 j m pack qu 81 55 ELE 17 NO NO k 1 83 NI lt x 4 o NI Go A M ro quas r E RS ANNE he ETT Mo 22 5 n qv qp o p py Jo 7 Jp v ype m sm __ S _ LCD Message List indicates default message Msg Message Text Letter Codes max 16 characters ae aE gt
32. L 1 PRESS one of the programmable buttons PRESS INTERCOM DIAL 03 PRESS SPEAKER to end A WN 98 Comdial August 03 DSUII Attendant User s Guide 8 4 Call Transfer Voice Mail System As the attendant you will not always have time to hand write mes sages for all of the people in your group Transferring some calls to a voice mail system provides an easy efficient way for callers to record lengthy messages to be retrieved by individual station users later You can program your attendant s telephone so that you will be able to transfer calls to voice mail by pressing a single button known as the Transfer to Voice Mail autodial button To program a Transfer to Voice Mail autodial button at your telephone 1 PRESS INTERCOM DIAL 1 PRESS programmable button for TRANSFER TO VOICE MAIL autodial button location DIAL 6 DIAL extension number of the voice mail station port PRESS SPEAKER to end Label button location To transfer calls to the voice mail system 1 While on a call PRESS preprogrammed TRANSFER TO VOICE MAIL autodial button 2 DIAL extension number followed by 2 of party to receive voice mail message The system will automatically dial into voice mail and direct the message to the appropriate voice mail location for later retrieval N Nn A August 03 Comdial 99 Attendant Features GCA70 245 8 5 Call Transfer Transferring Recall
33. S INTERCOM DIAL PRESS programmable button DIAL a feature code 94 Headset Button 95 External Ringer Button 96 Tape Recorder Button 97 External Pager Button 5 PRESS TRNS CONF 6 REPEATEDLY PRESS programmable button AND DIAL separate codes until all four buttons are programmed OR PRESS SPEAKER to end To use a feature button 1 PRESS desired button to enable mode The display denotes the fea ture and shows it to be enabled 2 To disable any active mode press the corresponding feature button to alternate off CAUTION With the exception of a headset microphone do not connect the audio output of any external device to the auxiliary jack Also do not connect the tip and ring leads of a telephone line to the auxiliary jack Do not connect any devices to the auxiliary jack other than those mentioned above 82 Comdial August 03 DSUII Attendant User s Guide 7 10 Automatic Set Relocation If your installer has equipped your system with automatic set relo cation when you move your telephone to a new location the system gives you a choice through a display prompt as to whether you want to keep your previous programming or use the programming in the new location To maintain the extension number and programming features from the old location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flas
34. SELECT CAMP 3 3 Your telephone immediately hangs J Doe Iz Buzu up When the telephone you called ui ME 7 becomes idle your telephone will ring with five short ring bursts 4 PRESS INTERCOM when you hear the ring bursts The other telephone will start ringing Selecting Camp On To cancel automatic ringback PRESS INTERCOM AND DIAL 6 To camp on at a station with a Do Not Disturb condition set 1 MAKE intercom call 2 SELECT CAMP A callback will occur when called station is no longer set in the Do Not Disturb mode August 03 Comdial 35 Making Calls GCA70 245 3 6 2 BUSY STATION WAIT FOR AN ANSWER CALL WAITING If the telephone you have called is busy you can send a call waiting tone to that busy telephone and wait on the line for an answer To camp on when you hear a busy signal J Doe Iz Busy WAIT _ 1 SELECT NEXT until CWAIT appears Al A 2 SELECT CWAIT 3 WAIT on line for reply Sending Call Waiting Signal 4 Called party can place the current call on hold or disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue current con versation 7 y si iion BUSY NO ANSWER To Wait For To Send Call To Wait For Callback Wai
35. SOHVA tone SOHVA call is disconnected INCOMING SOHVA M SOHVA RESPONSES SOHVA Station Delivering NS A Station Press and Hold MUTE ii While Speaking Select MSG And NONVERBAL Choose Message Deliver Select BLOCK BLOCK To Disconnect Answering aa SOHVA 26 Comdial August 03 DSUII Attendant User s Guide 2 9 Voice Announce Blocking If your system installer makes this feature available you can prevent voice announcements such as voice first intercom calls from sounding over your telephone speaker if you wish This feature also blocks Subdued Off Hook Voice Announcements SOHVA and denies access in response to attempted SOHVAs To block all voice announced calls Joce Ann Block SELECT OPTIONS za SELECT NEXT until VAB appears SELECT VAB SELECT ON to block 4 PRESS SPEAKER to end 2 A Ne To unblock all voice announced calls SELECT OPTIONS SELECT NEXT until VAB appears SELECT VAB SELECT OFF to unblock PRESS SPEAKER to end Mm A U N e August 03 Comdial 27 Answering Calls GCA70 245 Notes 28 Comdial August 03 DSUII Attendant User s Guide 3 MAKING CALLS 3 1 Making Outside Calls You can manually dial a number over any telephone line you select Or if the installer assigned a prime line or the idle line p
36. TA Light 89 DATA light 88 Dial By Name 86 Dialing 29 dialing intercom numbers tone first 30 August 03 dialing intercom numbers voice first 30 Dialing Modes 84 dialing outside numbers 29 Direct Station Select DSS Button 56 Display 115 Do Not Disturb 37 74 DSS BLF Console Button Levels 91 DSS BLF Console Operation 90 35 51 52 53 54 56 69 72 75 76 77 78 81 84 86 90 115 E enabling disabling operation 74 entering for incoming calls 75 entering for outgoing calls 75 Executive Override 37 Feature Access Codes 111 forced verification of 75 function 70 Group Listening 71 H Handset setting volume 70 Headset 71 81 IMIST Module 89 initial settings 70 last number dialed 32 Last Number Redial 32 LCD Display Abbreviations 115 LCD Messages 54 55 Comdial 133 Line Groups 69 making a SOHVA 34 Making Calls 29 message table 55 Message Waiting Light 52 53 messaging 54 Music 71 73 Mute 71 overriding 37 9 O Paging 76 77 78 81 Queuing 35 Redialing 32 33 Response Message Delivery 56 Ringer 4 5 70 81 selecting 69 73 selecting a line 69 selecting a personal tone 4 sending 76 Service Observing 84 setting a default level 72 setting the volume 70 71 Speakerphone 70 119 120 Station To Station Messaging 51 storing numbers for future redial 33 Subdued Off Hook Voice Announcement SOHVA 34 switching between 84 T 1
37. TERCOM 8 code 8 Message Waiting INTERCOM 3 INTERCOM 3 extension number extension number Night Answer INTERCOM 80 Paging INTERCOM 84 to Zones 1 3 86 Paging All Call INTERCOM 87 Paging External INTERCOM 89 Paging Meet Me Paging INTERCOM 88 Park Orbit Send INTERCOM orbit code 91 to 99 Park Orbit Retrieve INTERCOM orbit code 91 to 99 Personal Ringing Tones INTERCOM 4 1 6 tone code 1 to 6 Redial Last Number Dialed Service Observe INTERCOM 03 extension number Station to Station INTERCOM extension INTERCOM 7 Messaging number 7 extension number System Speed Dialing 01 to 99 DEBER 112 Comdial August 03 DSUII Attendant User s Guide Tracker Pager INTERCOM 06 INTERCOM 06 Tracker Pager Send INTERCOM 01 Tracker Page extension number Toll Restriction Override INTERCOM 6 BP Voice Announce Block INTERCOM 2 INTERCOM 2 Volume Save INTERCOM 5 BERNER August 03 Comdial 113 Feature Access Codes GCA70 245 Notes 114 Comdial August 03 DSUII Attendant User s Guide APPENDIX DISPLAY ABBREVIATIONS This chart identifies the interactive button abbreviations that appear in your display Abbreviation Function Definition ACCT Account Codes When chosen as a feature stores a button that enables account code entry ADIAL Autodial Programs a number for one button calling from the prog
38. akers Your system installer can enable zone paging in up to four different zones Zone paging can also be received at the paging port where it can be connected to the input of an external paging amplifier Installer s control the ability of each station to originate and or receive a page and the arrangement of the paging into different zones f your system provides all call or zone paging LIFT handset PRESS INTERCOM DIAL 87 for all call OR DIAL 84 85 or 86 for zone 1 2 or 3 MAKE announcement STAY on line if awaiting a reply known as Meet Me page OR HANG UP to end BW Ne You can dial a special code number in response to an all call or zone page and be connected to the paging party in a private conversation All call or zone paging is provided to the stations through the station class of service programming To make a reply to a Meet Me page 1 LIFT handset of nearest telephone 2 PRESS INTERCOM 3 DIAL 88 4 Meet paging party on line August 03 Comdial 77 Other Features GCA70 245 7 8 Tracker Paging System When installed with your system the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers Along with the parked call message the system parks the call in orbit for retrieval by the paged party The type of message that the system delivers either alphanumeric or numeric only is dependent upon t
39. al button If you do not make a line and destination choice the system uses the most recently used selections To activate the CFOS feature 1 PRESS INTERCOM 07 2 PRESS the speed dial button programmed with the target number OR SELECT a line AND DIAL number max 16 digits 3 PRESS HOLD for Pause OR PRESS TAP for Flash 4 PRESS SPEAKER to end NOTE CFOS must be initiated by installer programming To deactivate the CFOS feature PRESS INTERCOM 07 Comdial has taken reasonable step in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no sys tem is entirely invulnerable or immune from unauthorized or fraudulent access or use or unaccounted for access or use and therefore Comdial dis claims any and all liability and makes no warranty express or implied relating to unauthorized or fraudulent access or use or unaccounted for access or use August 03 Comdial 49 Advanced Call Handling GCA70 245 Notes 50 Comdial August 03 DSUII Attendant User s Guide 5 NONVERBAL MESSAGING 5 1 Station to Station Message Delivery When you call another telephone and receive no answer you may leave a reminder that you have called Do this by turning on the BLF light at the called telephone This
40. all You will have 15 seconds in which you can make another call without re entering your TRO code To clear the TRO code 1 PRESS INTERCOM 2 DIAL 6 3 PRESS SPEAKER BW NO August 03 Comdial 85 Other Features GCA70 245 7 14 Dial By Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a prepro grammed index of intercom or system speed dial names locate a desired name and automatically call the located name 1 ON 86 To use dial by name SELECT OPTIONS to enter the dial by name menu From the dial by name menu SELECT INT button for intercom calling OR SELECT EXT for sys tem speed dial calling DIAL three digits for the first three letters of the name you want to locate for example dial 266 for Comdial The display shows the first existing name match to the dialed digits or shows a No Match message if the system can not find a match IF the display says No Match SELECT BT A Selecting Option PUTT Entering Digits PREV OR ENTER three new digits to select a new name SELECT NEXT to display the subse quent names in the list until you reach the name you need OR SELECT ALL to view t
41. alls U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them Unsupervised Conference After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised connection with the remaining parties V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker 130 Comdial August 03 DSUII Attendant User s Guide Z Zone Paging Paging through the intercoms of some stations or departments in the system August 03 Comdial 131 Glossary GCA70 245 NOTES 132 Comdial August 03 DSUII Attendant Station User s Guide INDEX A abbreviation list 115 Account Codes 75 all call 77 All Call Paging 76 and waiting for an answer 36 and waiting for callback 35 Assist 54 Automatic 31 Automatic Dialing 31 automatic dialing 31 Automatic Set Relocation 83 Auxiliary Jack 81 B Busy Lamp Field BLF Light 51 Button Display 87 Button Query 87 Call Waiting 36 Calling 29 30 31 69 camping at an idle station 35 Camping On 35 36 Camping On and waiting for an answer 36 code numbers 69 compatible devices 81 configuring 81 connecting an external pager 81 connecting an external ringer 81 connecting to the auxillary jack 81 D DATA button 88 89 Data Interface Unit 88 DA
42. ammable Buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing requirements Pulse Tone Switching Changing from pulse rotary dial signals to tone DTMF signals Q Queue Method by which a station user waits for an available line by dialing a code and waiting for the system to call back R Response Messaging Responding non verbally to a calling station by pressing a programmed button that sends a message to the calling station s display 128 Comdial August 03 DSUII Attendant User s Guide Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another Service Observing Class of service programming option allows users to enter an in progress call in an unannounced muted mode to monitor the call Speed Dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone in the system Station A single system telephone with an in
43. andset or group listen at any time during the call by pressing VOLUME UP or VOLUME DOWN When the call ends the volume of all future calls is reset to the programmed default setting 72 Comdial August 03 DSUII Attendant User s Guide 7 4 Background Music If the telephone system supplies background music you can turn it on at your LCD speakerphone while on hook and idle The system automatically turns background music off during calls and voice announcements 1 2 d WN SELECT MUSIC A A A 4 SELECT ON PRESS SPEAKER to end the To turn the music on SELECT OPTIONS 2 SELECT NEXT until the MUSIC Backsaraund Music option appears A speaker light turns on when back Setting Background Music ground music is on ADJUST music volume with the volume buttons To turn the music off SELECT OPTIONS SELECT NEXT until the MUSIC option appears SELECT MUSIC SELECT OFF PRESS SPEAKER to end the speaker light turns off when back ground music is off August 03 Comdial 73 Other Features GCA70 245 7 5 Do Not Disturb Condition You can set your telephone to a do not disturb mode using the desig nated interactive or programmable button The associated indicator turns on as an indication of active DND and an appropriate message appears in the display of LCD speakerphones
44. announce e Three short ring bursts ring back from a held call callback from a queued call You can vary the ringing tone of your telephone choosing from one of six different rings This way you can identify your ring even though you may not be close to your telephone Additionally so you won t be disturbed when you re busy on a call and another call rings at your station the ring volume is subdued automatically 14 Comdial August 03 DSUII Attendant User s Guide 2 ANSWERING CALLS 2 1 Answering Outside Calls A call that rings on an outside line sounds long single tone bursts and lights the line status light If the installer enabled ringing line pref erence at your station an orange light flashes next to the line that your station answers when you lift the handset a red light flashes for any other ringing line Also when an outside call rings at your station the LCD screen dis plays any caller ID information that your station is programmed to receive e When you hear outside ringing long bursts and observe an orange flashing light For speakerphone PRESS flashing line button AND SPEAK toward telephone 2 For privacy LIFT handset m e When you hear outside ringing long bursts and observe a red flashing light PRESS flashing line button SPEAK toward telephone OR LIFT handset if privacy is desired m 2 Note For more information on setting DND at your station see section tit
45. apter of the manual describes the initial setup and adjust ments necessary to begin using your speakerphone 1 Getting Started Basic Operation The basic operation chapters define often used features and provide instructions for their use These chapters are titled as follows 2 Answering Calls 3 Making Calls Advanced Operation The chapters that describe the advanced features of the DXP DXP Plus and FX Series systems are as follows 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Features In addition to the chapters which describe the advanced features of individual stations this manual also includes a chapter to describe the features of the system which are programmed by the attendant 8 Attendant Features August 03 Comdial Following the advanced feature descriptions are two reference tables that provide a summary and reference of features Appendix A Quick Reference Guide Appendix B Display Abbreviations Also tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary Finally an index completes the reference section Appendix C Speakerphone Characteristics Appendix D Glossary Appendix E Feature Networking Support Index What is an Attendant The attendant of a telephone system 15 typically the first person to answer an incoming call and usually directs incoming
46. are eight to four thirty Monday through Friday Please call tomorrow during those hours 8 12 3 RECALL MESSAGES The party you have called is not available Please dial a new extension number or dial plus your call back number followed by another to page your party 108 Comdial August 03 DSUII Attendant User s Guide 8 12 4 DROP MESSAGE Thanks for calling Acme good bye To store DVA messages 1 PRESS INTERCOM AND DIAL 408 CHOOSE the message style DIAL 1 for DISD message style DIAL 2 for DCD message style SELECT DVA station ports DIAL 10 57 OR PRESS C10 C57 LED On Selected THEN DIAL DIAL to erase all four messages DIAL code for message type you wish to record DIAL 5 to record day answer message DIAL 6 to record night answer message DIAL 7 to record recall message DIAL 8 to record drop message DIAL 9 to stop recording READ the message aloud into the telephone handset mouthpiece OR START the audio tape recorder AND PLAY the pre recorded mes sage Remember the maximum allowed time for messages is two minutes PRESS AND REPEAT steps 5 7 for each message DIAL code to listen to your recorded messages DIAL 1 to play day answer message DIAL 2 to play night answer message DIAL 3 to play recall message DIAL 4 to play drop message DIAL 9 to stop playback 10 To erase all four messages PRESS 7 11 To rec
47. button the call in progress is not interrupted 2 IF not available PRESS INTERCOM AND DIAL 04 call is auto matically placed on hold 3 DIAL Account Code Your telephone automatically returns to the call after you ve dialed the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced mandatory for dialing outside numbers To enter account code on an outgoing call 1 DIAL 9 OR other line button the display will prompt for Account Code if programmed to do so 2 PRESS INTERCOM call is automatically placed on hold and DIAL 04 OR PRESS programmed ACCOUNT CODE button 3 DIAL Account Code 4 LISTEN for dial tone AND DIAL number you are calling NOTE See Feature Buttons section on page 62 for instructions on programming a dedicated ACCOUNT CODE button August 03 Comdial 75 Other Features GCA70 245 7 7 Paging Your system provides an all call or a zone page feature that you access by dialing special codes This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit Your system installer can interface a dedicated paging port or a spare line port with an external paging amplifier You can then access the paging amplifier and select specific zones for paging
48. d MUSIC deo Ee tei tete 73 To Do Not Disturb Condition ia oi dei he orta E eir dan t 74 7 0 ACCUM dotem 75 ae eal en ated 76 7 9 Tracker Pagitig System iue ios toI EROR TORRE RARUS 78 LI S AUXIIAEy PACK E 81 7 10 Automatic Set Relocation 83 PALA Service ODSEVNE be 84 7 12 Switching The Dialing Mode Between Pulse And Tone 84 7 13 Toll Restriction Override oer e eer ree ED 85 TET Dal ye 86 7 15 Programmed Button 97 7 15 1 Button Functions Display Button Query 87 Ato Data Intertaee Unit oso ero orto uc 88 T EJ IMIS Modi Eeer o E e Dite 89 7 18 DSS BLF Console Operation 2 90 7 18 1 Accessing The DSS BLF Console Button Levels 9 Attendant Features iae cedi cobi ie 93 8 1 ECD Message GreatlOn in rta i a 93 8 1 1 LCD Message Creation Examples 94 8 2 System Telephone Namin tie ttd 96 acto esc tU T MN SN 98 8 4 Call Transfer Voice Mail System 2 2 2000 99 8 5 Call Transfer Transferring Recalls to a Secondary Attendant TOI CDIOBE v EAA 100 8 6
49. dividual identity and feature set assigned by the programmer Station Message Detail Accounting SMDA Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines This record provides infor mation for accounting and traffic analysis studies Subdued Off Hook Voice Announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset System Alarm Reporting Allows you to view through the LCD telephone screen the various system alarms and the stations with which those alarms are associated August 03 Comdial 129 Glossary GCA70 245 System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any tele phone in the system The installer or the attendant is responsible for storing the system speed dial numbers T TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines Tone Call A ringing intercom call Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers TRNS CONF A fixed feature button that allows you to transfer outside calls and set up conference c
50. does not accept your actions an error tone sounds at your telephone To send a call back message to someone s Tracker Pager without first calling them PRESS INTERCOM DIAL 01 DIAL station extension number HANG UP handset OR PRESS SPEAKER to end The Tracker Pager system will transmit your station extension number to the caller s Tracker Pager display Some models will also display your station name if the system is programmed to include station names BR U N e August 03 Comdial 79 Other Features GCA70 245 BR U N e To park a call and have Tracker Pager tell someone to retrieve the call ANSWER call AND PRESS TRNS CONF DIAL Extension PRESS programmed TRACK button OR DIAL 01 Your display shows park orbit 91 through 99 and then returns to idle Hang up handset or press SPEAKER to end The Tracker Pager sys tem will transmit orbit dialing code and caller ID information if avail able to called party s Tracker Pager display Alphanumeric models display 91 through 99 while numeric only models display 91 through 99 If the Tracker paging system does not accept your actions an error tone will sound at your telephone 80 BR WN To respond when your Tracker Pager displays park orbit dialing code From any system station PRESS INTERCOM DIAL DIAL displayed orbit code 91 to 99 RETRIEVE call Comdial August 03 DSUII Attendant User s Guide
51. e LCD for five seconds The system stores the last caller s number To dial the number of the last incoming call while on an active call 1 PRESS HOLD 2 PRESS programmed SAVED NUMBER REDIAL button See Fea ture Buttons section on page 87 for programming August 03 Comdial 21 Answering Calls GCA70 245 2 7 Call Pickup In addition to using your speakerphone s DSS BLF buttons to access calls the system offers two other distinct methods to answer incoming calls that are ringing at other stations 2 7 1 GROUP CALL PICKUP The installer often arranges several telephones together in a user group Up to four different groups can exist with any number of sta tions in a group If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group To answer a call that is ringing within your group 1 PRESS INTERCOM 2 DIAL 4 3 SPEAK toward telephone OR LIFT handset if privacy is desired 2 7 2 DIRECTED CALL PICKUP Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s extension number To answer a call that is ringing at any telephone in the system 1 PRESS INTERCOM 2 DIAL 4 3 DIAL extension number of ringing telephone 4 SPEAK toward telephone OR LIFT handset if privacy is desired 22 Comdial August 03 DSUII Attendant User s Guide If you have programmed a PICK UP button on your t
52. e microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be strengthened When microphones and loudspeakers are close together such as in a speakerphone additional amplification typically generates a ringing sound public address systems do this if the volume is too high or the microphone is too close to a loudspeaker 8 13 Full Duplex Speakerphone Characteristics The mpact SCS 8324F speakerphone uses the latest full duplex speakerphone technology Full duplex technology enables both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8324F will operate in either full duplex or half duplex mode depending on the current line conditions At the beginning of each call the telephone must perform a speech training test To achieve optimum performance from the full duplex speakerphone Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to train itself Note that during the speech training test the speakerphone 15 oper ating in half duplex mode August 03 Comdial 119 Speakerphone Characteristics GCA70 245 Depending on the telephone line conditions and the type of speaker phone at the other end it may not be possible for 8324F to operate in full duplex mode If the speakerpho
53. ecutive Override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation H Handsfree Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed man ually or by the handset disconnects a call IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system K Keypad Buttons 0 through 9 and used for dialing 126 Comdial August 03 DSUII Attendant User s Guide L Last Number Redialing Automatically dialing the last number dialed LCD Liquid crystal display the alphanumeric display of several Comdial Digital Telephone models Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access Line Queuing When several telephones share a line and that line is busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user
54. elephone see Feature Buttons on page 87 of this guide you may make a call pickup either within your group or at a specific station inside or outside your group using that button For a discussion on using a DSS BLF button to answer an incoming call see Monitored Stations section on page 17 If ringing telephone is within your designated calling group DIAL 4 E For any ringing telephone g a d DIAL 4 extension code Your Ringing Station Station PRESS flashing DSS BLF button If you have programmed a DSS BLF button for the ringing telephone Answering Calls for Other Stations August 03 Comdial 23 Answering Calls GCA70 245 2 8 Receiving Subdued Off Hook Voice Announcements SOHVA 2 8 1 HANDLING AN INCOMING SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver With SOHVA the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response A tone alert precedes the announcement and is delivered to the handset receiver of the tele phone ahead of the announcement You can respond to the announcement in a verbal or non verbal manner You deliver a verbal response by pressing and holding the MUTE button or appropriate interactive button and speaking into the handset To respond to a SOHVA i
55. er telephone to ring tone 1 Doe y calling 1 PRESS INTERCOM PN AJ AJ 2 DIAL extension number called tele phone will ring Calling J Doe To tone call automatically PRESS DSS BLF button called telephone will ring NOTE The following instructions assume a voice first default setting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button again To voice announce manually f 1 PRESS INTERCOM p D 12 2 DIAL extension number 3 SPEAK your announcement Al Al A e To voice announce automatically 1 PRESS DSS BLF button Connected to J Doe 2 SPEAK your announcement 30 Comdial August 03 DSUII Attendant User s Guide 3 3 Automatic Dialing This feature provides one or two button speed dialing using pro grammable buttons at which you have previously stored numbers There are two types of speed dial numbers 1 numbers that you store for your own use personal speed dial numbers and autodial numbers and 2 numbers that the system attendant stores for everyone s use system speed dial numbers To automatically dial an autodial number from one of the programmable buttons on your sta
56. erphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features When using your speakerphone the microphone and loudspeaker are farther from you than when you use a handset Some positioning tips to consider include For the microphone to best detect your voice speak within three feet of it and face the speakerphone Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone If you are using an Impact SCS model your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in its lowest position flush against the pedestal To adjust the pedestal Models 8312S 8324S and 8324F only 1 GRASP the rear of the pedestal base firmly with one hand AND p m Teh por _ m LIFT the rear portion of the tele phone upward with your other WEE rg lr acp A Higixe t Poit 2 LIFT the telephone upward with em A p one hand AND RAISE the tele E Nr phone supporting arms upward 27 with your other hand Notice there Adjusting the
57. gating your words and playing externally supplied music may prevent the sound activated switches from operating properly 120 Comdial August 03 DSUII Attendant User s Guide Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstruc tions come between you and the microphone Rooms with hard flat surfaces that reflect sound may affect the sound activated switches If you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches In some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices simulta neously thus blocking out both voices August 03 Comdial 121 Speakerphone Characteristics GCA70 245 NOTES 122 Comdial August 03 DSUII Attendant User s Guide APPENDIX D GLOSSARY A Account Code A group of numbers up to 16 digits in length entered by station users during incoming or outgoing calls the system uses account codes to identify the calls by category or special grouping for call accounting purposes All Call Paging Paging through the intercoms of all stations in the
58. he DATA button provides status indications for your reference DATA Light Telephone Status OFF Your telephone 15 selected for operation Your IST device 1s selected but is idle Your IST device is selected and is busy Flashing Red Your IST device is ringing To select your telephone if the DATA light is on or is flashing Press the DATA button If a call 15 in progress on the IST device it transfers to your telephone if you have your telephone handset lifted or have your telephone in speakerphone mode If you do not the call drops To select the IST device if the DATA light is off Press the DATA button If a call is in progress on your telephone it transfers to the IST device if the device is off hook otherwise the call drops Your telephone still provides visual messages and indica tions even though its voice path is routed to the IST device 88 Comdial August 03 DSUII Attendant User s Guide 7 17 IMIST Module Impact SCS 8324F 83245 and 83125 speakerphones equipped with the optional IMIST module can support an IST device modem FAX machine industry standard telephone etc in addition to the LCD speakerphone Depending on system programming the IST device may be used to make outgoing calls and receive incoming calls Note Impact SCS phone model 832457 Rev D and later and model 831267 Rev D and later will not support the IMIST mod ule The IMIST module does not have its own ex
59. he Tracker pager model in use at the station When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed the system gives these callers the option of either leaving a message or tracking the person that they are calling If you have a Tracker pager assigned to your personal intercom number you can receive messages that someone else sends you The system automatically installs the Tracker pager for your use however you can disable it when you do not wish to receive paged messages and when you leave at the end of your day Of course if you do disable your Tracker pager at the end of your day be sure to enable it at the beginning of your next day To enable a Tracker Pager at your station 1 PRESS INTERCOM 2 DIAL 06 To disable a Tracker Pager at your station 1 PRESS INTERCOM 2 DIAL 06 78 Comdial August 03 DSUII Attendant User s Guide To send a call back message to someone s Tracker Pager after receiving a ring no answer 1 MAKE an intercom call to someone and receive no answer 2 PRESS programmed TRACK button OR DIAL 701 3 After your station returns to idle hang up handset or press SPEAKER to end The Tracker Pager system will transmit your station extension number to called party s Tracker Pager display Some models will also display your station name if the system is programmed to include station names f the Tracker paging system
60. he name list from the beginning SELECT DIAL to call the displayed name Comdial 2 RETURN Searching for a Match August 03 DSUII Attendant User s Guide 7 15 Programmed Button Display 7 15 1 BUTTON FUNCTIONS DISPLAY BUTTON QUERY You can cause the display to identify the function of each button on your telephone To button query your telephone 1 SELECT OPTIONS 2 SELECT NEXT until the QUERY Button Query option appears Press Arey Button 3 SELECT QUERY Al Al 4 PRESS the button in question 5 READ the displayed information 7 Button Query display will hold for few seconds before the telephone returns to idle August 03 Comdial 87 Other Features GCA70 245 7 16 Data Interface Unit The Data Interface Unit or DIU is an optional external device that may be part of your system installation It provides connections for both your telephone and an IST device such as a standard single line telephone a FAX machine a data modem a cordless telephone or an answering machine If the installer has arranged your station in this manner you can switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone The light associated with t
61. he period of time set by the installer of your system the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster If the call is on exclusive hold it will revert to manual hold after the hold recall period Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line If a held line is recalling choose one of the following Recall Lied 1 SELECT HOLD interactive button to place the call on hold at your sta tion and restart hold timer 2 PRESS line button with fluttering green light OR SELECT ANS to retrieve the call A Recalling Held Line August 03 Comdial 19 Answering Calls GCA70 245 2 4 3 DIRECTED HOLD This feature allows you to pick up the last call a user placed on hold at another station This feature does not allow you to pick up exclusive hold calls or calls that are in the process of being transferred In addition this feature allows you to place a call on hold at another station and have this call appear to be the one that has been on hold there for the longest time Features such as hold recall apply to the station that received the directed hold call and not to the station that sent the directed hold call To place a call on hold at another telephone directed hold 1 Wh
62. her telephone the button and its associated light provide a direct station select DSS busy lamp field BLF feature With this feature the user can monitor the status of the appearing station When the station monitoring feature is off the status light shows the state of the monitored telephone When the station monitoring feature is on the status light shows activity status idle ringing busy and hold of the monitored tele phone To monitor another telephone 1 OBSERVE the BLF light indications next to the Direct Station Select DSS BLF button e Off Station is idle Flashing if enabled Station has an incoming call On Station is busy Your telephone may have the personal intercom number of another telephone appearing at a programmable button location You can press the DSS BLF button to call that telephone or to answer a call that is ringing at the monitored station if you wish To call an idle monitored station or to answer one that is ringing 1 NOTE the BLF light condition 2 PRESS assigned DSS BLF button 3 SPEAK toward telephone OR LIFT handset if privacy is desired August 03 Comdial 17 Answering Calls GCA70 245 2 4 Holding Calls This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved When you place a call on hold you are free to use your telephone for other calls or features and then return to the held call At a multi
63. hing your telephone immediately assumed the fea tures from the previous location NOTE Ifyou do not select a button after installing the telephone the system automatically defaults to the programming from the previous location To assume the extension number and programming features from the new location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND DIAL while the light is still flashing your telephone immediately assumes the features from the new location August 03 Comdial 83 Other Features GCA70 245 7 11 Service Observing If your LCD speakerphone provides the installer programmed service observing feature you can use it to monitor a conversation or activity at another telephone in an undetected manner You can use this feature while you are in the speakerphone mode or off hook To monitor another station at any time PRESS INTERCOM DIAL 03 DIAL extension number of telephone to be monitored PRESS SPEAKER to end monitoring Your system installer may also program a dedicated SERVICE OBSERVE button that may be used in place of the feature access code BW Ne 7 12 Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse rotary dialing the installer arranges your telephone to dial in this manner If you need to send tones during a dialing sequence for example to send bank by telephone
64. ile on line PRESS INTERCOM OR TRNS COMF if intercom call 2 DIAL 90 3 DIAL extension number of telephone to receive held call You can pick this call back up if you need to To do this 1 DIAL 4 2 DIAL extension number of that telephone 3 ANSWER call as desired OR PRESS SPEAKER to hang up To pick up a call that was placed on hold at your telephone by a user at another telephone PRESS INTERCOM AND DIAL 90 20 Comdial August 03 DSUII Attendant User s Guide 2 5 Night Transferred Calls Line Answer From Any Station When you as the attendant program the system for nighttime oper ation using the night transfer of ringing feature the line answer from any station feature is made active With this feature you can dial an access code over the intercom line to allow you to answer any ringing outside line The line need not be ringing at the your station for this feature to be used When you hear ringing 1 PRESS INTERCOM 2 DIAL 80 3 SPEAK toward telephone to answer call OR LIFT handset if privacy is desired 2 6 Caller ID Automatic Number Identification When installed by system programming the Caller ID feature allows you to view incoming call numbers before you answer them Incoming call numbers flash in the lower half of the LCD If you answer the call the number appears in the upper half of the LCD If another call rings in while on a call the second caller s number flashes on th
65. information The time and date appear on the LCD speakerphone for display To set the system clock from the attendant s station PRESS INTERCOM DIAL 01 DIAL 2 digits 00 99 for year DIAL 2 digits 01 12 for month DIAL 2 digits 01 31 for day DIAL 2 digits 00 23 for hour DIAL 2 digits 00 59 for minutes PRESS SPEAKER to end CONN nA FP WN 8 8 Music On Hold Music that is provided to outside lines while those lines are on hold can be enabled and disabled through the attendant s station To set the music on hold feature 1 PRESS INTERCOM 2 DIAL 04 3 PRESS L1 top left hand programmable button to alternate the fea ture on and off OR e DIAL 1 to enable OR DIAL 2 to disable NOTE Associated light will turn on when music on hold is pro vided and turn off when the feature is disabled 4 PRESS SPEAKER to end August 03 Comdial 103 Attendant Features GCA70 245 8 9 Station Message Detail Accounting SMDA Printout If your system is connected to a printer you can command the system to print several different types of reports and to delete all stored SMDA records To print an SMDA report 1 PRESS INTERCOM 2 DIAL 07 3 CHOOSE report to be printed DIAL 1 for station report DIAL 1 port number AND for single station report DIAL 2 for line report DIAL 3 for SMDA department report DIAL 4 for account code report DIAL 5 for au
66. is sounded and called station rings If the call is answered by another station user the caller can ask for transfer to desired station f ringing stops and dial tone sounds again the caller can dial another extension number f called station has call forward feature set forward station rings 106 Comdial August 03 DSUII Attendant User s Guide If called station is busy call is placed on hold and camped on at busy station If camp on is not answered within a transfer recall timeout period busy tone is given followed by a DISD dial tone NOTE The system will return the caller to DISD dial tone two additional times and then drop the line If called station is busy but is part of a hunt group DISD call is routed to idle station in hunt group if available otherwise the call is camped on at dialed station Hunt group is followed when caller hears ringing but receives no answer If an invalid extension number is dialed an error tone is sounded before DISD dial tone is returned caller can redial If mistake in dialing is made caller can dial S for new DISD dial tone If extension number dialing is not completed within the programmed dial time limit call is routed to DISD assist station if available otherwise the line is dropped 8 12 Digital Voice Announcing DVA Digital Voice Announcing DVA plays pre recorded announcements and messages during an in progress call The DVA stores the pre
67. led Do Not Disturb Condition on page 74 August 03 Comdial 15 Answering Calls GCA70 245 2 2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another Your station receives intercom calls in one of two ways depending upon system programming With a tone first setting the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer e When you hear intercom ringing two short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone OR LIFT handset if privacy is desired In a voice first setting a short tone is followed by the caller s voice heard on the speaker As with an incoming outside call the LCD screen displays caller ID information and your other options for answering the call When you hear an intercom tone followed by a caller s voice SPEAK toward the telephone to answer OR LIFT handset if privacy is desired Note For more information on setting DND at your station see section titled Do Not Disturb Condition on page 74 When your system installer makes the option available to system users you can block all voice announce intercom calls to your station if you wish See the section titled Voice Announce Blocking on page 27 16 Comdial August 03 DSUII Attendant User s Guide 2 3 Monitored Stations When the installer assigns the personal intercom number of one tele phone to appear at a button on anot
68. light indicates that you have requested a callback The system automatically turns the light off if a successful callback is made If your telephone is not stored as a DSS BLF button at the called tele phone your messaging call goes to the central message desk if one is programmed The central message desk usually the system attendant takes your message and turns on the message waiting light of the telephone that you originally called If there 1s no central message desk assigned no action will occur To turn on message light 1 MAKE intercom call AND RECEIVE no answer 2 DIAL 7 BLF light at called station flutters To turn off message light PRESS INTERCOM DIAL 77 DIAL extension number of telephone BLF light turns off Ww N If you are the recipient of a station to station message reminder a BLF light is fluttering answer it as follows PRESS DSS BLF button associated with lighted BLF light August 03 Comdial 51 Nonverbal Messaging GCA70 245 5 2 Message Waiting Light and Messaging A special feature access code allows you to control the message waiting MW light at other stations in the system When the message waiting light is turned on at a station the user can automati cally call the station that turned it on Stations that include an LCD display show the source of the message The installer can program one station as the central message desk and arrange it for exclusive me
69. line telephone you can put a call on hold manually by pressing the HOLD button or automatically if programmed by pressing another line button You can place a call on hold in either an exclusive or non exclusive manner With a regular or non exclusive hold you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line To place a call on hold non exclusive PRESS HOLD The light above your line button begins to blink To retrieve a held call 1 PRESS line button of the held call with winking light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired 2 4 1 EXCLUSIVE HOLD Exclusive hold prohibits a user from retrieving a held call at any station other than the one where someone placed it on hold The exclusive hold condition also links the held call to the timed hold recall time out feature After time out audible and visual signaling occurs and the exclusive hold condition reverts to a normal hold con dition The installer enables or disables exclusive hold as a class of service feature To place a call on exclusive hold PRESS HOLD twice To retrieve exclusive hold 1 PRESS line button of held call with winking light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired 18 Comdial August 03 DSUII Attendant User s Guide 2 4 2 HOLD RECALLS After a call has been on hold for t
70. ll Park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone Call Pick Up Answering a call at one telephone when it 1s ringing at another telephone Call Transfer Transferring a call from one station to another The transfer can be screened 1 you find out who is calling and announce them to the party being called or unscreened 1 you transfer the call without identifying the calling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they are answered Camp On Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system also allows users to send a tone to busy telephone to notify the station that a call is waiting Central Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations 124 Comdial August 03 DSUII Attendant User s Guide D Data Interface Unit DIU This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone IST device such as a FAX machine or answering machine Departmental Station Operation The operatio
71. ms of what they allow you to do Alphanumeric Display Liquid Crystal Display LCD Displays time day date and active call information Keeps you apprized of the status of your telephone Provides programming prompts Auxiliary Jack available only on Impact 8024S and Impact SCS Models e Allows you to connect a headset an external amplified ringer a tape recorder or an external paging amplifier to your telephone Message Waiting Light ndicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphone speak clearly toward microphone opening Speaker e Sounds distant party s voice e Sounds ringing and call in progress tones August 03 Comdial 7 Getting Started GCA70 245 LED Alphanumaric Display Interactiva Butlang Sec programmable Keypad TAP tr Programmable Sedan Euan Volume Transfer Canterence Bution Button i Message v Mute Bulton Waiting em Lighi Speake Auxiliary Button Jack 2 dniercam Microphone Hald 3 Button Opening Button Impact 8024S LCD Speakerphone D LOD Alsbamnernc ge Display pam Putxi 7 EOT pemde Harrset 1 Er thons P ee Marge Wei ce E bast Faba 2 Th PFutnn Trask Br eee tice Artan 3 reser Eviton 7 Wake Iulo Telepin Speaker Dial
72. n Makes your station appear busy to other stations When chosen as a feature stores a button that enables the function Stores a personal intercom number at a DSS button Ends a current programming session Selects speed dial numbers to access through the dial by name interface Presents several different features you can store at programmable buttons for later use Scrolls forward though the currently selected list of names extensions etc Displays the currently selected line group Displays status of current call Send a non verbal response to a SOHVA caller as instructions to place the outside caller on hold Selects intercom numbers to access through the dial by name interface Displays the line of the current call August 03 DSUII Attendant User s Guide LAST NO Last Number Informs user that the last number SAVED Saved dialed has been saved LIGHT Light contrast Makes the LCD screen lighter MSG Message Turns on message waiting light at another station MUSIC Background Turn on the background music at your Music station NEXT Next Display Shows the next display OPTIONS Selects interactive button features OVER Override Overrides either a do not disturb condition or a busy signal at a station you have called P NUMBER Displays port PAGE Paging When chosen as a feature provides one button access to paging PARK Call Park When chosen as a feature stores a button that provides one b
73. n of stations that are organized into departments Dial By Name This feature allows users to employ any two line display LCD speakerphone and its interactive buttons to search through an index of names locate a desired station name or system speed dial name and automatically call the located item Digital Voice Announcing DVA The DVA is a line powered device that provides voice prompts for auto attendant and transfer or you can use it to enhance the operation of DISA and Tracker Direct Inward Station Dialing DISD or DID This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Program mable buttons which allow the user one button to place intercom calls to other stations within your system the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station See telephone layout drawings in Chapter 1 for location Do Not Disturb A mode that disables incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial Dynamic Line Button System temporarily assigns a normally unas signed line to an idle line button for certain call handling operations August 03 Comdial 125 Glossary GCA70 245 E Exclusive Hold Only the telephone placing the call on hold can retrieve it Ex
74. ndication at the called sta More Transfer Options tion 4 SELECT CAMP to camp on to that station 5 SELECT OVER to override the busy signal and join the call in progress If the intercom party does not answer their telephone when ringing take one T Doe of the following steps ypj ree bal H Sm 1 SELECT CAMP to Camp on to that station 2 SELECT MSG to leave a message 4 iE au No Answer from J Doe waiting indication at the station August 03 Comdial 41 Advanced Call Handling GCA70 245 4 2 2 UNSCREENED CALL TRANSFERS Unscreened call transfer allows you to transfer both line and intercom calls from your station to another station or group without first announcing them The unscreened transferred call appears at the other station where it rings if that station is idle or automatically camps on and awaits an answer if that station is busy To transfer an unscreened call to another system telephone 1 ANSWER call 2 PRESS TRNS CONF call is automatically placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension 4 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The transfer will ring at the called telephone The call
75. ne at the other end is a half duplex speakerphone and both parties are in speakerphone mode the half duplex speakerphone is the controlling factor preventing the 8324F from operating in full duplex mode NOTE Pressing any button mute hold etc on the speaker phone while in full duplex mode causes the system to perform the speech training test again For example if you press MUTE while in full duplex mode when you release the call from mute the sys tem will perform the entire speech training test again 8 14 Speakerphone User Guidelines Both parties can not talk at the same time You must wait for silence out of your loudspeaker before talking You must stop talking to hear the other party Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Speak slightly louder than normal and with a clear authoritative voice For the microphone to best detect your voice speak within three feet of it and face the telephone Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching constant sound patterns such as elon
76. ng Started GCA70 245 Shift Button SHIFT Allows you to access an autodial number programmed in the second tier under a DSS button That is you can store an autodial number at every programmable DSS button location a DSS in the regular tier and an autodial in the second tier You activate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier Speaker Button SPEAKER Turns your speaker on or off Disconnects a call when you are on a hands free call Ends or cancels programming Activates group listening feature Tap Button TAP Recalls dial tone or generates a hookflash Retrieves held calls or last call placed on hold Transfer Conference Button TRNS CONF Transfers calls e Sets up conference calls 10 Comdial August 03 DSUII Attendant User s Guide Volume Control VOLUME UP or VOLUME DOWN e Regulates the volume of the ringer speaker handset headset and group listening mode LCD Alphanumeric Display Interactive Buttons MOT programmable a i Mehl speaker j x 1 __ Programmable Handset ai Buttons Mis i st _ TAP Glo Qa ee Bu MIL 2 Ea F5 Volume Transfer E _ Control Conference Sus Ee ZS Button Button Message Mu
77. ng allows you to reply in a non verbal manner to a voice announce or tone signaled intercom call or to a subdued off hook voice announce call if the intercom caller is using an LCD speakerphone You can press a programmable button in response to an intercom call and send a message to be shown on the display of the calling station To assign a button for nonverbal response 1 PRESS INTERCOM AND DIAL 2 PRESS the programmable button you want to use for message access 3 DIAL 5 4 DIAL a message number 0 through 9 NOTE Programmed messages available for use are created by you the system attendant and are listed in a table on page 93 5 PRESS SPEAKER to end 6 4 2 TRANSFER BUTTON This program lets you set up a button to be used for transferring to a third party Most often this feature is used for transferring calls you wish to retain to voice mail To assign a transfer to voice mail button 1 PRESS INTERCOM AND DIAL 2 PRESS the programmable button you want to use 3 DIAL 6 4 DIAL extension number 5 PRESS SPEAKER to end 64 Comdial August 03 DSUII Attendant User s Guide 6 4 3 SUBDUED OFF HOOK VOICE ANNOUNCE SOHVA BUTTON This feature allows you to program a button at your station that you must press before delivering a SOHVA call This SOHVA enabled button allows you after hearing a busy signal to decide whether to interrupt the called party ina SOHVA manner If you decide to in
78. not familiar to you consult Appendix B Display Abbreviations DSU II Digital Expandable Systems on page 115 62 Comdial August 03 DSUII Attendant User s Guide To create standard feature access buttons proceed as follows 1 SELECT OPTIONS 3 2 SELECT NEXT until FEAT Fr agram Button appears j 3 SELECT FEAT 4 SELECT NEXT until desired feature choice is displayed 5 SELECT one of the buttons below the Selecting a Feature currently displayed selections to choose your desired selection er A 6 RESPOND to any menu prompts associated with feature such as des ignating a Zone for PAGE 7 PRESS programmable button for storage location Pads 8 SELECT PREV OR NEXT until ss HLL next feature choice is displayed or until EXIT is displayed 9 REPEAT last two steps until all fea J ture buttons are programmed OR Responding to Selections SELECT EXIT to end Required for Paging 4 Be sure to record the function of programmed buttons on your tele phone s paper designation strip To clear a feature button assignment REPEAT the above procedure BUT SELECT CLEAR before selecting storage location button August 03 Comdial 63 rogramming GCA70 245 6 4 1 RESPONSE MESSAGE BUTTON Response messagi
79. o two more parties establish E ah Tn ine VIELE d SPER To Transfer AJ AJ A S WO Setting a Conference ing a 5 party conference including yourself To continue conversation on remaining line after other outside lines have dropped out of conference PRESS the line button of the remain ing party To retrieve a line from hold iat AJ AJ A WO Active Conference and bring that party back into the conference 1 PRESS TRNS CONF 2 PRESS line button August 03 Comdial 43 Advanced Call Handling GCA70 245 3 PRESS TRNS CONF 4 3 2 UNSUPERVISED CONFERENCE CALLS If you are involved in a conference call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsuper vised conference call To drop out of a conference call between you and two outside lines creating an unsupervised conference DIAL AND HANG UP lines remain lighted in use until one or both outside parties disconnect To rejoin an unsupervised conference between two outside lines PRESS one of the lighted buttons where conference is taking place Managing a To Add a Caller Oth
80. one first mode NOTE This action disables DND condition at the other tele phone until DND is reset August 03 Comdial 37 Making Calls GCA70 245 Notes 38 Comdial August 03 DSUII Attendant User s Guide 4 ADVANCED CALL HANDLING 4 1 Waiting for a Line Queuing If all the lines in a line group are busy you can place your telephone in a queue to await an idle line in the line group dU Ne To queue for a line group PRESS INTERCOM DIAL line group access code 9 81 82 83 HEAR busy tone DIAL 8 and hang up When line group is free your telephone sounds several short ring bursts LIFT the handset LISTEN for dial tone AND MAKE call To cancel line group queuing PRESS INTERCOM DIAL Z8 AND HANG UP To queue for a line that appears on your telephone 1 PRESS HOLD 2 PRESS line button of busy line 3 4 When the line is free your telephone sounds five short ring bursts tell HEAR short tone ing you that you can use your line LIFT handset to answer If you no longer need the line ignore the ring burst August 03 Comdial 39 Advanced Call Handling GCA70 245 4 2 Call Transferring 4 2 1 SCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone If you first identify the caller to the party receiving the transfer giving that user the opportunity to prepare for the call
81. or that the called party has blocked your SOHVA 4 WAIT on line for reply either verbal or LCD reply The receiving station can respond to the 3 announcement in a verbal or non verbal Call Back manner They affect a verbal response Wed 19 1042 by pressing and holding the MUTE button and speaking into the handset They effect non verbal response by pressing a programmed button to send a Receiving an LCD Reply message to be shown on the display of the announcing station if it is an LCD speakerphone The announcing station is automatically disconnected after the response message 15 displayed 34 Comdial August 03 DSUII Attendant User s Guide 3 6 Camping On and Queuing 3 6 1 BUSY OR IDLE STATION AUTOMATIC CALL BACK If the telephone you have called on an intercom line is busy or rings with no answer you can have the system ring your telephone when the called station becomes idle if 1t was busy or when there is any activity initiated at that telephone if it rang with no answer before To camp on at a busy or no answer station 1 MAKE intercom call NOTE If you make a call in the voice announce mode and receive no answer at the called station press INTERCOM before selecting CAMP button in order to camp on at that station 2
82. ord or play messages for another DVA PRESS and repeat steps 2 6 12 When finished PRESS SPEAKER to end August 03 Comdial 109 Attendant Features GCA70 245 NOTES 110 Comdial August 03 DSUII Attendant User s Guide APPENDIX A FEATURE ACCESS CODES This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system account code INEROM Tf IER 9 _ INTERCOM 6 Automatic Callback INTERCOM extension number 6 Background Music INTERCOM 1 INTERCOM 1 Call Forwarding INTERCOM 5 INTERCOM 5 All Calls Call Forwarding INTERCOM 05 INTERCOM 05 Personal Calls Call Forward Outside INTERCOM 07 INTERCOM 07 System DSU II Digital Expandable Systems II Call Park Park INTERCOM Orbit 1 9 orbit code 91 to 99 Call Park Retrieve Orbit INTERCOM 1 9 orbit code 91 to 99 Call Pickup INTERCOM 4 Directed extension number Call Pickup INTERCOM 4 Group Call Waiting INTERCOM 01 sends tone August 03 Comdial 111 Feature Access Codes GCA70 245 Directed Hold INTERCOM 90 INTERCOM 90 extension number Executive Override INTERCOM extension number 03 Hookflash Code INTERCOM 04 LCD Messaging INTERCOM 02 INTERCOM 02 message number Line Group 1 INTERCOM 9 Line Group 2 to 4 INTERCOM 81 to 83 Line Group Queue INTERCOM group IN
83. oudness you desire The ringer sounds once for each change as an example of the current setting Impact SCS Volume Buttons NOTE If you set the ringer to the OFF position your telephone sounds a short ring burst once for each call you receive at your station while the ringer is off There are eight speaker loudness levels Set these levels for the current call as follows While on a call and in speakerphone mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire There are at least eight handset loudness levels that you can set for the current call as follows While on a call and in handset mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire NOTE When the call ends the system resets the loudness of all future calls to the programmed default setting For instructions in setting your speakerphone 5 default volume see Default Volume Control section in the system specific Advanced Features chapter 70 Comdial August 03 DSUII Attendant User s Guide There are at least eight headset loudness levels that you can set for the current call as follows While on a call and in headset mode PRESS the VOLUME UP OR VOL ese UME DOWN button once for each 58 change in loudness that you desire geal d A z JX There are eight group Coo E
84. perform an executive override or service observing action to join the call or monitor it To program an assist button PRESS INTERCOM AND DIAL PRESS programmable button you want as assist button DIAL 7 CHOOSE from one of the following 4 options to select the type of message Hid NS RW Ne that will be delivered with the IMP ASSIST button DIAL to choose system provided message ASSIST plus name or extension number of Default Call for Assistance station sending message Phe mb T Pun d Lug AJ A DIAL keypad number 1 2 3 etc to choose preprogrammed message see attendant or table on page 93 for list of LCD messages 5 IF one particular station must always receive message DIAL exten sion number of that station 6 PRESS SPEAKER to end 66 Comdial August 03 DSUII Attendant User s Guide 6 4 6 AUTOMATIC REDIAL BUTTON You can automatically redial a busy number or unanswered call by activating this feature Once you activate automatic redial your station selects the line automatically dials the number and waits for a response It will do this twice unless you deactivate the feature by pressing that button or another button or by lifting the handset The automatic redial button is a designated programmable button position and the user must program its location to make it active
85. r Impact SCS models Connection to the station that left message 1s automatic August 03 Comdial 53 Nonverbal Messaging GCA70 245 5 3 LCD Message Delivery You can set standard and system supplied custom display messages by dialing a specific code at your telephone When another user places a call from an LCD speakerphone the preset LCD message from your station will flash on the caller s LCD When you set a message the intercom light at your telephone flashes to indicate that the feature is active l DIAL the desired number from your message list The default mes 54 To turn message PRESS INTERCOM DIAL 02 sages of Back At and Call may be used For default message 1 which is Back At dial time in twelve hour format using the as a colon For default message 2 which is Call dial the telephone number of where you will be PRESS SPEAKER to end message Intercom light flashes steadily To turn off message and your intercom light PRESS INTERCOM DIAL 02 Comdial August 03 DSUII Attendant User s Guide LCD Message List Write attendant supplied messages here ip Message 0 1 Back At 2 Call 3 4 5 6 7 8 9 August 03 Comdial 55 Nonverbal Messaging GCA70 245 5 4 Assist Button Message Delivery If you have preprogrammed an ASSIST button on your telephone you can use it to send a message to your supervisor asking fo
86. r assis tance while you are on a call Your message shows in the supervisor s telephone display To send a message for assistance 1 PRESS ASSIST button that you have programmed 2 PRESS DSS BLF of the telephone user you need help from This is not necessary when the desired extension number was stored along with the ASSIST button programming 3 If the assisting telephone is idle a ring burst sounds and a message appears in its display If it is busy the message appears when it becomes idle For instructions on programming an ASSIST button see page 66 in the Programming chapter 5 5 Response Message Delivery By programming a RESPONSE MESSAGE button on your LCD speakerphone you can respond with a message to many calling situa tions See page 58 for instructions on programming a dedicated RESPONSE MESSAGE button To send an LCD message when you call and receive busy signal or no answer While still on the call PRESS the appropriate RESPONSE MES SAGE button to send a message to the other telephone To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone 1 HEAR the SOHVA tone or voice announcement in your handset or headset 2 PRESS the appropriate RESPONSE MESSAGE button to send a pre selected message to the calling telephone 56 Comdial August 03 DSUII Attendant User s Guide 6 ROGRAMMING 6 1 DSS Numbers Storing another station
87. rammable button locations ALL All Calls Forward Route all of your calls to a different station location ANS Answer Answers any call ringing at your station ARDL Automatic Redial Redials a busy call once a minute for 10 minutes Backspace While programming a speed dial number backspace erases an incorrect entry Block Blocks all SOHVAs and other voice Announcements announcements from sounding over the telephone speaker Has system call you when busy station becomes idle or idle station becomes active When chosen as a feature stores a button that enables the function Call Forward Forwards all of your calls to a different station location When chosen as a feature stores a button that enables the function I Will Call Back Send a nonverbal response to a SOHVA caller August 03 Comdial 115 Display Abbreviations GCA70 245 Clear Features Call cost Call Waiting Dark conta DISP Display m Direct Station Select Exit Programming Speed Dial By Name Feature Scroll Forward G NUMBER Group HOLD Hold HVHLD Ask Caller To Hold Intercom Dial By Name L NUMBER Line 116 Comdial Stores a button that clears a currently active or engaged feature Cancels the currently programmed condition Displays cost of recently completed call Sends a call waiting tone to a busy station Wait on line for response Makes LCD screen darker Adjusts the contrast of your LCD scree
88. re pause if required AND PRESS TAP to store flash if required PRESS TRNS CONF to program name ENTER digits from the Letter Code Table on page 95 to spell name up to 16 characters allowed OR e PRESS TRNS CONF again to leave name blank 8 PRESS TRNS CONF to save the number and name 9 REPEAT above steps beginning with choice of storage location to store all speed dial numbers 10 PRESS SPEAKER to end August 03 Comdial 101 Attendant Features GCA70 245 System Speed Dial Record Sheet Copy this sheet if you need more record space po LL EL S E ____ a LLL S 122 1 S LL 102 Comdial August 03 DSUII Attendant User s Guide 8 7 System Clock You can program the system clock to maintain current date and time
89. recorded messages in its memory for recall when needed You can store the customized messages into the DVA device in one of two ways by delivering them from the telephone handset at station 10 or 12 or by playing the contents of a professionally supplied tape recording into the DVA memory See your system installer for tape recorder connection details The DVA provides up to four unique messages The total available message time is two minutes and you can divide this time as necessary among the four messages or use the entire two minutes for one message if needed August 03 Comdial 107 Attendant Features GCA70 245 While the DVA is not an automatic attendant it enhances the fol lowing features direct departmental calling with Departmental Call Distribution DCD Direct Inward Station Dialing DISD and the Tracker Paging System DVA enhances these features by providing automated voice prompts and dialing instructions to callers In general the voice prompt messages are of four categories illustrated in the following examples 8 12 1 DAY ANSWER MESSAGES Welcome to Acme s sales department all of our agents are busy Please stay on the line and an agent will answer your call as soon as possible OR Welcome to Acme Company If you know your party s extension dial it now otherwise stay on the line and an attendant will answer your call 8 12 2 NIGHT ANSWER MESSAGES Welcome to Acme s sales department Our hours
90. reference feature to your LCD speakerphone the system automatically selects a line for use when you lift the handset To dial an outside number manually 1 PRESS INTERCOM 2 DIAL 9 OR other line button to Line select line See Line Groups section SAU for more information on selecting an outside line Al Al Al 3 LISTEN for dial tone 4 DIAL number Outside Dialing Display 5 LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system To dial an outside number using your prime line 1 LIFT handset if privacy is desired Outside line is automatically selected 2 LISTEN for dial tone 3 DIAL number August 03 Comdial 29 Making Calls GCA70 245 3 2 Making Intercom Calls There are two methods for making an intercom call One causes the called telephone to ring tone first The other causes your voice to sound out at the called telephone voice first Your installer can set the system to deliver either tone first or voice first calling NOTE The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or by pressing the DSS BLF button again To manually cause the oth
91. ring tones for your telephone Often when several telephones are located close together each user chooses a different personal ring tone To select one of the ring tones proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until the RING option appears 3 SELECT RING 4 SELECT UP OR DOWN to choose A E ring tone in display a new tone will Co sound at each up or down press Emi 5 SELECT PREV to return to main selecting the Ring Tone display 6 PRESS SPEAKER to end Lane DOK 1 PEV 4 Comdial August 03 DSUII Attendant User s Guide 1 1 4 SETTING VOLUME LEVELS The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker and the handset To set the ringer loudness level While your telephone is on hook and idle PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire The ringer sounds Impact SCS Volume Buttons once for each change as an exam ple of the current setting Note If you set the ringer to the OFF position your telephone sounds a short ring burst once for each call you receive at your Station To set the speaker and handset loudness levels 1 PRESS INTERCOM button 2 PRESS the VOLUME UP OR VOL UME DOWN button once for each ET a m change in speaker volume that you 1 52 desire TE sx dee 3 LIFT handset Ces E 4 PRESS
92. rogramming GCA70 245 6 3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons several other features may be programmed by using their access codes The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone To store a system feature access code 1 SELECT OPTIONS f 3 2 SELECT NEXT until SDIAL option Select Location appears 3 SELECT SDIAL or ADIAL 4 PRESS programmable button OR dial pad button 0 9 to choose storage location Choose a Location Cee META 5 DIAL access code associated with feature NOTE Access codes are listed in Appendix C Quick Reference Guide DSU II Digital Expandable Systems found on page 119 6 SELECT SAVE to store the number 7 REPEAT previous steps until all CaF ain numbers are stored OR SELECT EXIT 8 PRESS SPEAKER to end Al Al ee epee NOTE The telephone system allows only one autodial number at a programmable button however you can store an autodial num ber or feature code at a second level of a location where a DSS is already stored just repeat the programming procedure 60 Comdial August 03 DSUII Attendant User s Guide
93. s button capacity The four buttons at the bottom of each console allow you to select which button level is cur rently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level one the next button activates level two and so forth A light beside the appro priate button lights to indicate which level is currently active You can use one level on the IB48X and two levels on the IB24X Level access Tevel access huttons IB48X DSS BLF Consol e IB48X DSS BLF Console August 03 Comdial 91 Other Features GCA70 245 Notes 92 Comdial August 03 DSUII Attendant User s Guide 8 ATTENDANT FEATURES 8 1 LCD Message Creation When you are busy or are away from your desk you can set a message at your telephone that will be received by any LCD speaker phone within your system Your system provides two default mes sages Back at and Call In addition you can add eight customized messages for system wide use or you can create up to ten messages if you choose not to use the two default messages 1 oo BW 9 To store the LCD messages WRITE your messages on the chart on page 95 each message can have up to 16 characters USE the letter code table on page 95 to assign a number to each letter WRITE these numbers on the chart line beside the message letters PRESS INTERCOM DIAL 05 D
94. s to a Secondary Attendant Telephone The system installer can arrange for another telephone station 12 to serve as a secondary attendant location When installers enable this feature incoming calls ring at the regular or prime attendant s station but recalls from unanswered transfers or timed hold recalls will ring at both attendant stations simultaneously Neither the prime attendant nor the alternate attendant can program the feature directly only the installer can enable or disable the alternate attendant 100 Comdial August 03 DSUII Attendant User s Guide 8 6 System Speed Dial Numbers You can store up to 99 system speed dial numbers from your attendant telephone that every system user can access from his or her telephone Typically these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone Mm A Ww N e To program system speed dial numbers from the attendant s station PRESS INTERCOM DIAL 02 DIAL 01 to 99 to choose storage location DIAL to clear current entry CHOOSE line that is to be used DIAL 90 for no line assignment system will choose last line used at calling station or prime line if one is assigned to calling station DIAL 01 to 24 for lines 1 24 DIAL 91 to 94 for line groups 1 4 PRESS INTERCOM for intercom line DIAL the number to be stored 32 digits maximum PRESS HOLD to sto
95. ssage waiting control The central message desk user often the system attendant can control message waiting lights and deliver messages to and from all other stations in the system To turn on the message waiting light at another telephone when that station is busy 1 HEAR the busy tone AND REMAIN 3 on the line T Dae Is Busy 2 SELECT NEXT k WAIT QUER M5 3 SELECT MSG Al Al FEY 4 HANG UP handset To turn on the message waiting light at another telephone when that station rings with no answer SELECT MSG 2 HANG UP handset Delivering a Message m 52 Comdial August 03 DSUII Attendant User s Guide To turn on the message waiting light at an idle telephone 1 PRESS INTERCOM AND DIAL 3 OR PRESS MESSAGE for Impact SCS models 2 DIAL extension number of station to be alerted The message waiting light of called station will flash To turn off the message waiting light at a busy or idle station 1 PRESS INTERCOM AND DIAL 3 OR PRESS MESSAGE for Impact SCS models 2 DIAL extension number of station that was alerted The message waiting light of called station will turn off To turn off the message waiting light during message delivering conversation PRESS INTERCOM To receive a message at an alert 1 OBSERVE flashing message waiting light 2 PRESS INTERCOM AND HOLD OR PRESS MESSAGE fo
96. standing the Basic Functions I 1 3 Your Speakerphone s Buttons 4 44420444 9 1 4 Your Speakerphone s Display Lights 12 1 5 Understanding the Rings Patterns 4 2 222222 222 14 2 15 2 1 Answering Outside Calls 15 22 Answering Intercom Calls o oO DEED 16 2 3 SS EA UTOTIS ou odd 17 DA Holding alls does ote RUN E MINUM DINE E ME 18 Deal Exclusive Hold 18 DAD Hold Recalls octava DON EN 19 DAS JOC Cle GOI 20 2 5 Night Transferred Calls Line Answer From Any Station 21 2 6 Caller ID Automatic Number Identification 21 2 C PI K 22 2 1 Group Calk PICEUp ett e e 22 25752 Directed cob bito 22 2 8 Receiving Subdued Off Hook Voice Announcements CNET 24 2 8 1 Handling an Incoming 24 2 5 2 Blockinp a Oi 26 2 9 Voice Announce Blocking RR 27 CAINS ee 29 Making Outside Calls oc ants seas piacere NO erint 29 Makine Intercom Calls oi totu t huie ds 30 2 2 POMONA Dialing ex
97. system Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodialing Using programmable buttons to store numbers for one or two button dialing Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes Automatic Station Relocation Process by which the system auto matically recognizes particular stations if they are relocated to a dif ferent station port the same class of service and station features are provided the station at the new port B Block Programming To eliminate the need to program each station individually programmers can assign features or functions to groups of stations August 03 Comdial 123 Glossary GCA70 245 Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones C Call Forward Designating another telephone to receive intercom calls normally directed to the user s telephone Call Forward Outside System CFOS Allows station users to forward incoming or transferred line calls to telephone numbers outside the system Ca
98. t the same storage location To save a number you press a SAVE button before hanging up after you dial the number To dial the saved number press HOLD then press the same button and the system automatically dials the saved number To permanently store a number you ve just dialed SELECT SAVE To dial the saved number 1 PRESS HOLD 2 PRESS programmed SAVE NUMBER REDIAL button See page 62 for instructions on programming a SAVE NUMBER REDIAL but ton August 03 Comdial 33 Making Calls GCA70 245 3 5 Sending Subdued Off Hook Voice Announcements SOHVA You can make a private voice announcement to another station that is off hook and busy on a call if the installer has arranged the system to provide this feature With SOHVA the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response A tone alert precedes the announcement and 1s delivered to the handset receiver of the telephone ahead of the announcement Make a SOHVA announcement using the Is Buss ul SOHVA button as follows CHNP MERI 1 MAKE intercom call AND HEAR Al rN EY busy tone If called station is on out side line ring back tone is heard but SOHVA is still available Making 2 SELECT SOHVA AND HEAR several quick tone bursts 3 MAKE announcement busy tone means that your SOHVA has been denied through system programming
99. te Butlon Waiting Ld Light s Speaker z Button Hold du Buttan Intercom 2 Microphone Opening Button Impact 8012S LCD Speakerphone August 03 Comdial 11 Getting Started GCA70 245 1 4 Your Speakerphone s Display Lights The lights LEDs on your LCD speakerphone indicate the status of lines features and intercoms Busy Lamp Field BLF lights next to a programmable Direct Station Select button e Steady red station is in use or in Do Not Disturb Flashing red station is receiving a call or calling you e Fluttering red station to station messaging has been set by the station associated with this programmable button Next to a line button Steady green this is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering green your line has recalled from hold Fluttering red the line put on hold by another station has recalled Note You can find the programmable buttons that the installer designates line buttons in the same location as the DSS BLF but tons Ensure that these buttons are labeled correctly to indicate their unique features
100. tension number and does not function simultaneously with the speakerphone NOTE The IMIST module does not provide voltage to light a message waiting light Message waiting lights on devices plugged into the IMIST module will not function Switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone The light associated with the DATA button provides status indications for your reference T ucc IMIST Module Ju August 03 Comdial 89 Other Features GCA70 245 7 18 DSS BLF Console Operation IB64X IB48X and IB24X DSS BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided ously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically designates the console buttons as DSS buttons so that you can store numbers at the buttons as you need them The DSS BLF console will not operate in a bridged mode IB64X DSS BLF Console 90 Comdial August 03 DSUII Attendant User s Guide 7 18 1 ACCESSING THE DSS BLF CONSOLE BUTTON LEVELS The IB24X and IB48X DSS BLF consoles have four levels of buttons quadrupling the console
101. terrupt the call you can press the button and complete the SOHVA call This button along with SOHVA groups allows greater control of the callers that are allowed to make SOHVA calls and of the situa tions in which they are allowed to make them To program a SOHVA button 1 PRESS INTERCOM AND DIAL 2 PRESS desired programmable button 3 DIAL 8 4 PRESS SPEAKER to end programming 6 4 4 GROUP LISTENING BUTTON Group listening allows others to listen to a conversation over your telephone speaker while allowing the distant party to hear only that conversation that is sent through the handset speaker To program a group listening button 1 PRESS INTERCOM AND DIAL 1 2 PRESS desired programmable button 3 DIAL 98 4 PRESS SPEAKER to end August 03 Comdial 65 rogramming GCA70 245 6 4 5 ASSIST BUTTON This feature allows you to program a button to be used for sending a message to an LCD speakerphone Once programmed you can press the ASSIST button at anytime to sound a tone burst at the called station and present a preprogrammed message in the station display You can send a message while on a call without alerting the distant party This feature is useful for requesting assistance while engaging on a call For example a customer service representative could request assistance from a supervisor while talking to a problem caller The supervisor upon receiving the tone and noting the display message could
102. the VOLUME UP OR VOL Impact Volume Buttons UME DOWN button once for each change in handset volume that you desire CN H H l L L pog og a Note When a call ends the system resets the speaker and handset volume of all future calls to the programmed default setting For instructions in setting your speakerphone default volume see Default Volume Control on page 72 August 03 Comdial 5 Getting Started GCA70 245 1 1 5 ANSWERING AND MAKING CALLS Your speakerphone is now properly configured to answer and making calls to both stations within your system intercom calls and outside lines Remember that when dialing an outside number you must first select a line to connect your system to the local exchange l 2 When you hear outside ringing single long bursts PRESS flashing line button SPEAK toward telephone OR LIFT handset if privacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM SPEAK toward telephone OR LIFT handset if privacy is desired To dial an outside number manually 1 PRESS INTERCOM DIAL 9 OR PRESS other line button to select line See Line Groups section on page 69 for more information on selecting an outside line Comdial August 03 DSUII Attendant User s Guide 1 2 Understanding the Basic Functions Your speakerphone provides many versatile features for your use These features are explained in ter
103. ting Tone Callback JA JA ZA Select CAMP Select CWAIT Select and Disconnect and Wait for Reply and Disconnect Busy station When SER hears tone your and may respond ivi is connected or ignore your call is connected i3 3 A y Camp On Options 36 Comdial August 03 DSUII Attendant User s Guide 3 7 Executive Override You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone If the feature 1s not enabled an error tone sounds and screen options remains displayed Conditions for executive override are as follows Calling station has class of service that enables busy override Calling station is switched to override voice path When the calling party dials the override code the called party receives six tone bursts The called party may respond and will be heard by the calling station and outside party To override an in progress call at another telephone 1 MAKE intercom call AND HEAR a busy signal 2 DIAL 03 OR SELECT NEXT until you can SELECT OVER all parties will hear several tone bursts 3 JOIN in progress call To override a Do Not Disturb condition at another station 1 SELECT OVER to disable the Do Not Disturb condition at the called station 2 SPEAK your announcement if in voice first mode OR HEAR ring back tone if in t
104. tion choose one of the following 1 PRESS programmed autodial button line selection is usually a part of the stored speed dial number 2 PRESS SHIFT AND programmed autodial button to choose number stored as second choice at that button To speed dial a personal speed dial number from the dial pad While on hook DIAL speed dial number on dial pad 0 to 9 To speed dial a system speed dial number from the dial pad While on hook DIAL AND system speed dial number 01 99 NOTE If you manually choose a line for dialing press HOLD before using a speed dial If you place a call on hold prior to using your speed dial pause several seconds before you press the speed dial button if you immediately press the speed dial button the system will choose the line that you have on hold to place your speed dial call n Autodial Numbers PRESS button of desired number to dial directly Speed Dial Numbers DIAL desired number for personal speed dial OR DIAL and number for system speed dial August 03 Comdial 31 Making Calls GCA70 245 3 4 Redialing 3 4 1 REDIAL LAST DIALED NUMBER The system provides each station with a last number redial feature This feature saves 16 digits of the last outside number dialed at the station A newly dialed number always replaces a previously dialed number When you press the last n
105. tomatic reports DIAL 6 to print all records DIAL 7 to delete SMDA records DIAL 0 for Departmental Call Distribution DCD report DIAL 8 to obtain the number of free records remaining in the system appears in LCD display DIAL 9 to abort printing 4 PRESS SPEAKER to end 104 Comdial August 03 DSUII Attendant User s Guide 8 10 System Alarm Reporting Occasionally the DSU II Digital Expandable Systems system will fail to communicate with a particular station it could be that the station has been disconnected from its station port or that the system printer is off line When the system experiences these disruptions an alarm signal will display at your station or any LCD speakerphone when designated by the installer In order to review the system alarms the attendant can command the system to present alarm codes on the station display When this feature is provided a flashing appears on the first line of your telephone s LCD to indicate that new alarms are present To display alarm codes 1 DIAL AND HOLD for five EXIT onds The following status reports bla Eur ong xxxx will be displayed UR Station disconnected from L3 L station port for more than five minutes Month day station port number and station extension number are shown Display shows Mo Da Pxx XXXX A Communications difficulty between a station and the
106. tones you can convert to tone dialing mode while dialing The system will switch back to pulse dialing when you end your call You can store a as part of a speed dial number to cause an auto matic switch from pulse to tone where needed in a number sequence To convert to tone dialing at any time during dialing or while on an active call DIAL 84 Comdial August 03 DSUII Attendant User s Guide 7 13 Toll Restriction Override You can override one station s toll restriction assignment by dialing a programmed four digit TRO code at another station prior to dialing your desired number When you do this the system replaces the toll restriction requirements of the station that you are using with those that match your home station After entering a TRO code at another station you will get your own prime line or idle line preference and its accompanying toll restriction assignment You then have 15 seconds to dial an outgoing call Once you hang up from a call you have 15 seconds to make another call without re entering your TRO code If you transfer a TRO call or place it on hold and pick it up at another station the call belongs to the new station To use TRO at a station PRESS INTERCOM DIAL 6 DIAL your station extension number DIAL your TRO code number as 15 shown Within 15 second timeout period DIAL desired outgoing line num ber 6 HANG UP handset OR PRESS SPEAKER to end c
107. umber redial button the system will choose a line and redial the saved number To redial the last dialed f 5 number 315045551212 1 PRESS SPEAKER OR HANG UP AR CL SALE handset to disconnect current ringing Al Al Al or busy tone 2 DIAL 4 Automatic Redial Option 3 LISTEN for ringing or busy tone over the telephone speaker 3 4 2 AUTOMATIC REDIAL To redial the number once a minute for 10 minutes 1 SELECT ARDL OR PRESS programmed AUTOMATIC REDIAL button See page 67 for directions on programming an Automatic Redial button 2 The number will be dialed once a minute for 10 minutes INTER COM light flashes 3 Listen for ringing or busy tone over the monitor speaker NOTE You must pick up the handset once the call is connected or the system will disconnect the call after 30 seconds To cancel this automatic redial action 1 LIFT AND REPLACE handset OR USE the telephone for some other function 2 The INTERCOM light then turns off and the phone returns to idle 32 Comdial August 03 DSUII Attendant User s Guide 3 4 3 REDIAL PROGRAMMING STORING NUMBERS When you use last number redial you will overwrite the temporary system saved number with subsequent dialing activity However you can also permanently save a number that remains available until you overwrite it by saving a different number a
108. utton parking of calls in a designated orbit PERS Personal Route your personal intercom calls to a different station location Previous Display Shows the prior display PRIV Privacy When chosen as a feature stores a button that releases privacy for a current call RECALL Park Hold Recall A call previously placed on hold or park has recalled RECON Reconnect you to a transferred call RING Select different ringing tones S NUMBER Displays station of current call SAVE Save Number Permanently saves last number you dialed When chosen as a feature stores a button that provides the function SDIAL Speed Dial Programs a keypad number for one button calling August 03 Comdial 117 Display Abbreviations GCA70 245 SEND Send Transfer Re transfers a previously transferred call that returned to your station SOHVA Secure Off Hook Sends a subdued off hook voice Voice Announce announcement to another station TIMER Displays running time of the current call TKMSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside party VAB Voice Announce Inhibits your station from receiving a Block SOHVA Also blocks voice calls sent over the speaker When chosen as a feature stores a button that provides the function 118 Comdial August 03 DSUII Attendant User s Guide APPENDIX C SPEAKERPHONE CHARACTERISTICS When using your speakerphone th
109. wered after the park recall time has ended the system returns the call to the parking station where it rings If that telephone includes an LCD display a message appears on the display that shows the line number The system installer sets the call park recall times To answer a park recall SELECT ANS The call will then connect to your station August 03 Comdial 45 Advanced Call Handling GCA70 245 46 To place a park recall on hold at your station SELECT HOLD After the call f remains on hold for a period of time it rings back to your tele TU HOLD phone as a hold recall A G 20 If the Parked Call Is Not Answered To Place Call Within a Set Time It Recalls To Your In a Parking Orbit Station DIAL and Orbit Number 91 99 8 Parking SNES 2 Orbit To Retrieve d Parked Call From Any Other Station DIAL and Orbit Number Other 91 99 Stations Ag c Parking Calls Comdial August 03 DSUII Attendant User s Guide 4 5 Call Forwarding 4 5 1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to another telephone for answering Call forwarding provides several options that can be programmed by you locally at your station For example you can forward just your prime line and intercom

Vertical Communications 8024S User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents