VeriFone MX800 User's Manual
Contents
1. Ww failure or loss of data WARNING The lightning symbol is used as a warning when bodily injury WW might occur Acronyms The following table describes the acronyms used Table 2 Acronyms ECR Electronic Cash Register DUKPT Derived Unique Key Per Transaction MRA Merchandise Return Authorization LAN Local Area Network PED PIN Entry Device RFID Radio Frequency Identification SAM Security Access Module MSAM Micromodule Size Security Access Module TIFF Tagged Image File Format USB Universal Serial Bus VGA Video Graphics Array 2 MX800 SERIES INSTALLATION GUIDE Features Overview of the MX800 Series Terminal Modular Design Display Features CHAPTER 1 This chapter presents an overview and feature list for the MX800 Series terminals MX800 Series terminals are designed to offer customers outstanding flexibility with the help of the terminals unique modular design that supports a full line of payment and value added applications such as loyalty or prepaid cards In addition they are easy to use secure and highly reliable backed by two decades of VeriFone leadership in electronic payment The MX800 Series offers customers the opportunity to efficiently mix terminals within the same store or chain of stores saving time and money on implementation maintenance and training The MX870 MX860 MX850 and MX830 share the following e Architecture Linux similar printed circuit boards many of the same a2. gathered in step 1 to the MRA department at 727 953 4172 NOTE Please address the fax clearly to the attention of the VeriFone MRA Dept Include a telephone number where you can be reached as well as your fax number You will be issued an MRA number s and the fax will be returned to you VeriFone One MRA number must be issued for each MX800 Series terminal returned to 5 Describe the problem s 6 Provide the shipping address where the repaired or replacement unit must be returned 7 Keep a record of the following items MX800 SERIES INSTALLATION GUIDE Assigned MRA number s VeriFone serial number assigned to the MX800 Series terminal you are returning for service or repair terminal serial numbers are located on the bottom of the unit Shipping documentation such as air bill numbers used to trace the shipment Model s returned model numbers are located on the VeriFone label on the bottom of the MX800 Series terminal Specifications Terminal Specifications CHAPTER 6 This chapter discusses power requirements dimensions and other specifications of the MX800 Series terminals Table 5 MX800 Series Terminal Specifications Power Peripheral power requirements DC power pack 12 V DC at 1 0A Power pack requirements 120 V AC at 60 Hz U S Environmental Operating temperature 0 to 40 C 32 to 104 F Storage temperature 18 to 66 C 0 to 150 F Humidity 15 t
3. trimplate 15 I O modules 12 L location for MX800 Series 9 M maintenance cleaning a terminal 21 returning a terminal 27 smart card reader 21 Merchandise Return Authorization 27 MSAM cards installing 13 multiport cables connecting 16 disconnecting 16 power up with 19 MX800 Series applications 6 factory options 5 features and benefits 4 installation 7 service and support 27 specifications 29 trimplate installing 15 O optional components contactless reader 5 countertop wedge 11 installation 11 IO modules 12 MSAM cards 13 trimplate 15 optional modules 5 overview MX800 SERIES INSTALLATION GUIDE 31 features 3 troubleshooting 23 P PC connection 18 PIN protection measures 10 power up with multiport cable 19 product ID 27 S serial number 27 serial port troubleshooting 23 service MX800 Series 27 returning a terminal 27 smart cards contactless 5 specifications MX800 Series 29 stand mount for MX800 Series 9 stylus troubleshooting 24 32 MX800 SERIES INSTALLATION GUIDE T terminal repair 27 replacement 27 service and support 27 touch screen troubleshooting 25 transaction failure troubleshooting 24 trimplate installing 15 troubleshooting captured signature 25 Display 23 overview 23 serial port connection 23 stylus 24 touch screen 25 transaction failure 24 U USB connection 18 MX800 SERIES REFERENCE MANUAL 33 fr VeriFone THE WAY T PA Y VeriFone Inc 209
4. 174 The MX800 Series terminal is designed for indoor use only 2 Placethe MX800 Series terminal on a flat surface such as a table or countertop or mount it on a mounting stand supplied by VeriFone Avoid areas with e Excessive heat or dust e Oil or moisture e Devices that cause excessive voltage fluctuations or electrical noise such as air conditioners fans electric motors neon signs or high frequency security devices Direct sunlight or objects that radiate heat 3 Position the terminal conveniently in relation to power and ECR or LAN connections WARNING Do not use the MX800 Series terminal near water including a bathtub wash VA bowl kitchen sink or laundry tub Do not use in a wet basement or near a swimming pool 4 Before connecting the terminal to the power pack complete the installation by connecting all the cables see Connecting the Device and Power Up with the Multiport Cable Stand Mount In most retail spaces the terminal is positioned on a stand mount To install the terminal on the stand mount 1 Install the stand mount on the countertop in the desired lane over an appropriate hole through which the wiring connections can be threaded Thread all wiring connections through the center of the stand mount Make all wiring connections Attach the cable tie down strap with the supplied screw a A O N Align and seat the three pins on the top plate of the stand mount platform with the three key hole s
5. multiport cable is not connected to a power pack before attaching the multiport cable to the MX800 Series terminal MX800 SERIES INSTALLATION GUIDE 15 Multiport Cable The MX800 Series terminals use a multiport cable Figure 12 to make most connections including connections to e an ECR e an Ethernet LAN e adevelopment host PC ORRE KI Figure 12 Sample Multiport Cable Front and Rear CAUTION W Improper installation or removal of the terminal connector may permanently damage the MX800 Series terminal The following precautions must be taken with multiport cables e Do not force the terminal connector into place e Always make sure that all of the pins are lined up in correct parallel fashion before applying light pressure to snap the terminal connector into place e Do not attempt to remove the terminal connector by pulling directly on the cable Instead firmly grasp the sides of the terminal connector with thumb and forefinger then pull out at the same angle the connector on the terminal is facing e Disconnecting the power source during transaction processing may cause loss of transaction data 16 MX800 SERIES INSTALLATION GUIDE Connecting ECR in To connect an ECR to the MX800 Series terminal insert the multiport cable plug Tailgate Mode into the bottom socket on the terminal as shown in Figure 13 Figure 13 Example ECR Connection MX800 SERIES INSTALLATION GUIDE 17 Connecting to a Host
6. solution that has no serviceable parts To clean the terminal use a clean cloth slightly dampened with water and a drop or two of mild soap For stubborn stains use alcohol or an alcohol based cleaner For best results use the VeriFone Cleaning Kit P N 02746 01 Never use thinner trichloroethylene or ketone based solvents as they may deteriorate plastic or rubber parts Do not spray cleaners or other solutions directly onto the display Do not attempt to clean the smart card reader Doing so may void the warranty For smart card reader service contact your VeriFone distributor or service provider MX800 SERIES INSTALLATION GUIDE 21 22 MX800 SERIES INSTALLATION GUIDE Troubleshooting CHAPTER 4 During normal day to day operation of your MX800 Series terminal it is possible for minor malfunctions to occur Following are some examples of possible problems and steps to resolve them VeriFone follows stringent quality control standards in the manufacture of MX800 Series terminals Each unit that leaves the factory has been rigorously tested to ensure quality and reliable operation However should you encounter a problem in operation read this section for possible causes and solutions CAUTION Perform only the procedures specified in this guide For all other services contact Y Display is Blank Serial Port Does Not Work your local VeriFone distributor or service provider Service conducted by parties other t
7. touch technology Features and Following are the features and benefits of the MX800 Series terminals Benefits Table 3 Features and Benefits Features Benefit Optional upgradable modules Lets customers economically address today s needs while adding capabilities as desired protects investment Ethernet USB Universal Serial Allows LAN connections for high speed data Bus connectivity transfer back end clearing and settlement Supports connections to electronic cash registers ECRs and PCs using USB or Ethernet USB Host functionality supports other USB devices such as USB memory drives Note Ethernet is optional on the MX830 terminal Safety glass touch screen The capacitive and electrostatic technology is highly effective provides better response with fingertip and stylus scratch resistant Note Touch screen is optional on the MX830 terminal Signature capture capability Speeds customers through lanes allows digital storage and retrieval lowers costs Triple track magnetic card Logically oriented for improved read rates handles reader magnetic stripe cards including drivers licenses Smart card reader writer Accepts chip cards conforming to the latest global standards PCI PED compliant PINpad Virtual PINpad complies with PCI regulations for improved security High Resolution Display Supports sophisticated applications with full motion video Privacy Filter Optional PED compliant privacy screen protecti
8. usually this takes no longer than 30 minutes even if the terminal was previously in a cooler or warmer location The touch screen calibration procedure below should then be performed To perform a touch screen panel calibration follow this procedure 1 Press the recessed button near the top of the Magnetic Stripe Reader with a straightened paper clip and hold while three LEDs in the MSR track turn on Release the button when the middle LED turns off Keep hands away from the display until the prompt appears for password entry 2 Enter the password 3 In System Mode perform a manual touch screen compensation Tap CONFIGURE gt right blue arrow gt CALIBRATE gt CALIBRATE Follow the directions on the display 4 Ifthe problem persists contact your VeriFone representative for assistance MX800 SERIES INSTALLATION GUIDE 25 26 MX800 SERIES INSTALLATION GUIDE mt ___ CHAPTER 5 VeriFone Service and Support For MX800 Series terminal problems contact your local VeriFone representative or service provider For MX800 Series product service and repair information e USA VeriFone Service and Support Group 1 800 834 9133 Monday Friday 8 A M 7 P M EST e nternational Contact your VeriFone representative Return a Before returning the MX800 Series terminal to VeriFone obtain a Merchandise Terminal for Return Authorization MRA number The following procedure describes how to Service return one o
9. 9 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com MX800 Series Installation Guide Part Number 23752 Revision C
10. ALLATION GUIDE MX800 SERIES INSTALLATION GUIDE CONTENTS PREFACE ie am ik eke E e ee Oe a 1 IntendedAuydience 5 0 0000 1 Document Organization s xu a saperi e ee m n E ARES 1 Conventions Used in This Document aaan 2 ccn asettica 2 CHAPTER 1 Features Overview of the MX800 Series Terminal 3 Modular Design usui acus tai prigione hehe eee Laces 3 Display Features sc persia cino RE RE ERU M d nd RAE 3 Features and Benefits 4 Factory Options serer rerni emmek EORR ea kalk a ik ila aw X ROS CR 5 SPGAKETS TTC 5 Optional Modules 5 Applications ss kalk dev e i e EA EAE EN el 6 Total Cost of Ownership Li 6 CHAPTER 2 Installation InstallingtiheDevice 1 7 UNPACKING os 204 lina eh LARSEN EI Rabe d ond veya dk 7 Selecting a Location x recata wh e i OR CR RU B a ia 9 Stand Mount ses cies caca a ea wA REN C e a 9 PINProtectonMeasures 10 InstallingOptionalaComponenits 11 instalingCountertopWedge 11 Installing MO ModuleS RA papale da RIRs S EL 12 Installing MSAM Cards re ari ai 13 Installing the Trimplate 3 auarus as pu e d Hxc cac Oe Rad PB depen ig Rd 15 Connecting the Device ssi LATER Rene 15 Multiport Gable ii
11. MX800 Series Installation Guide 7a VeriFone TH E WAY T PA Y MX800 SERIES INSTALLATION GUIDE MX800 Series Installation Guide Part Number 23752 Revision C April 25 2008 VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 Telephone 408 232 7800 http www verifone com Printed in the United States of America 2008 by VeriFone Inc No part of this publication covered by the copyrights herein may be reproduced or copied in any form or by any means graphic electronic or mechanical including photocopying taping or information storage and retrieval systems without written permission of the publisher The content of this document and all features and specifications are subject to change without notice The information contained herein does not represent a commitment on the part of VeriFone Inc Publications are not stocked at the address given above Requests for VeriFone publications should be made to your VeriFone representative VeriFone the VeriFone logo and Ruby SuperSystem are registered trademarks of VeriFone Inc Sapphire Topaz HPV 20 Ruby Manager Everest Easy ID Electronic Journal On site Ruby Card MX870 MX860 MX850 MX830 Omni Verix ZONTALK VeriTalk VeriShield TXO and VisualPayments Suite are trademarks of VeriFone Inc in the U S and or other countries All other trademarks or brand names are the properties of their respective holders MX800 SERIES INST
12. PC Connecting to the Ethernet LAN Connecting to USB Host or Hub To connect the MX800 Series terminal to a development PC see Figure 14 which shows a USB connection with the 23741 02 R multiport cable HOST COMPUTER FOR DOWNLOADS OR DEBUGGING MX800 TERMINAL USB PORT ve MULTIPORT m d CONNECTOR 7 A Figure 14 Host PC Connection To connect the MX800 Series terminal to an Ethernet LAN through the Ethernet port using a standard Ethernet cable insert the LAN cable from the LAN router or hub into the Ethernet port on the multiport cable Connecting to a USB host or hub requires VeriFone USB cable P N 23741 02 R To connect to a USB host or hub 1 Insert the multiport cable plug into the bottom socket on the terminal and route the cable through the slots to the desired exit side 2 Plug the USB connector of the multiport cable into the USB host or hub 18 MX800 SERIES INSTALLATION GUIDE Power Up with This section describes how to connect the MX800 Series terminal to a power the Multiport Source using the multiport cable Cable NOTE If connected to an ECR the MX800 Series terminal can receive power from the ECR WARNING Y Do not plug the power pack into an outdoor outlet or operate the terminal FA outdoors 1 Make all other connections before connecting the power pack 2 Insert the multiport cable connector into the port on the back of the terminal see Figure 15 Route the cable throu
13. art card module incorporates RFID technology based on the ISO 14443 standard The tap and go design conforms to industry specifications A smart card is read when it is placed in close proximity 1 in to 3 9 in or 2 5 to 10 cm to the reader reducing wear and tear on card readers and cards Contactless readers can be used to support any number of payment and value added applications See Installing Optional Components for more information MX800 SERIES INSTALLATION GUIDE 6 Applications Total Cost of Ownership Standard payment applications are available from VeriFone to interface with most ECRs Applications for the terminals are written using a C based programming language These programs can be downloaded directly from an ECR another terminal or a development PC using the MX800 Series terminal System Mode Terminal System Mode can also be used for diagnostics changing the password and Master Key injection For further information on System Mode see the MX800 Series Reference Manual The MX800 Series terminals have been designed to be flexible and future proof delivering a low total cost of ownership The modular terminals can be configured at the factory or in the field by a trained technician The flexibility and versatility of the terminals allow use of the terminals with different capabilities in different stores or locations The terminals can be purchased with the modules that meet today s requirements and other capa
14. bilities can be added as and when needed MX800 SERIES INSTALLATION GUIDE CHAPTER 2 Installation This chapter describes the MX800 Series installation procedures and includes connection examples Installing the This section presents installation guidelines for the MX800 Series terminal Device Unpacking Open the shipping carton and carefully inspect the contents for possible tampering or shipping damage WARNING 174 Do not use a damaged terminal MX800 SERIES INSTALLATION GUIDE 7 8 Cable Tie down Strap and Screw Stylus and Tether 3 Optional Stylus Mounting Holster Optional Figure 1 Example of Terminal Product Components To unpack the 1 With the shipping carton right side up open the top and remove all items from shipping carton the carton Terminal unit e Cable tie down strap and screw e Power pack power supply e Multiport cable e Stylus and tether optional e Mounting holster optional 2 Remove the protective plastic wrap from the display and other components 3 Place the components on a table or countertop 4 Save the shipping carton and packing material for repacking or moving in the future MX800 SERIES INSTALLATION GUIDE Selecting a Use the following guidelines to select a location for the MX800 Series terminal Location i PIRRO 1 Select a location for the terminal that offers adequate ventilation and protection and is convenient for the user and merchant WARNING
15. ble is in working order by connecting a known good cable If transactions process with this cable replace the defective cable If the problem persists contact your local VeriFone representative for assistance The following are the corrective steps to be taken if the terminal does not respond to the stylus inputs This procedure does not apply to the MX830 terminal without touch screen 1 2 3 Check the documentation to ensure that the terminal supports this stylus Unplug the stylus that does not respond and connect a known working stylus If the problem persists contact your local VeriFone representative for assistance MX800 SERIES INSTALLATION GUIDE Gap in Captured Signature No Response From the Touch Screen NOTE e The following are the corrective steps to be taken if there is a gap in captured signature This procedure does not apply to the MX830 terminal without touch screen 1 Ensure that the stylus is pressed hard during signature capture 2 If the problem persists contact your local VeriFone representative for assistance The following are the corrective steps to be taken if the touch screen does not respond or displays the incorrect response This procedure does not apply to the MX830 terminal without touch screen The MX800 Series terminal requires a touch screen calibration at the time of installation The terminal should be powered on and allowed to stabilize at normal operating temperature
16. erneath the wedge Figure 4 Installing the Countertop Wedge Installing I O Use the following steps to install optional I O modules Modules NOTE The retaining screws are captive which means they do not actually separate from their seats but only from the mounting hole 1 Loosen the module retaining screw on the bottom of the terminal Figure 5 until the old module can slide out Figure 5 Removing the old I O Module 12 MX800 SERIES INSTALLATION GUIDE 2 Slide the module into place Figure 6 and secure the retaining screw a SS lt Ne 4 SS Figure 6 Installing the Module Installing MSAM Follow the steps below to install smart cards MSAM cards Cards Often merchants are issued MSAM cards to run small applications such as loyalty programs MSAM cards are used only with MX800 Series terminal smart card configurations 1 Unplug the power pack from the multiport cable 2 Place the terminal upside down on a soft clean surface to protect the lens from scratches 3 Remove the MSAM compartment door screw and rotate the door up and back to access the MSAM cardholders Figure 7 Removing the MSAM Compartment Screw and Door MX800 SERIES INSTALLATION GUIDE 13 4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder Figure 8 Removing Installed MSAM Card NOTE Before inserting the MSAM card position it with the card s gold contacts facing the 2 smart ca
17. gh the slots to the desired exit side 4 Insert the plug from the power pack into the 12V receptacle on the multiport cable 5 Plug the power pack into an indoor electrical power outlet Figure 15 Figure 15 Power Pack Connection MX800 SERIES INSTALLATION GUIDE 19 Calibrate The MX800 Series terminal requires a touch screen calibration at the time of Touch Screen installation The terminal should be powered on and allowed to stabilize at normal operating temperature usually this takes no longer than 30 minutes even if the terminal was previously in a cooler or warmer location The touch screen calibration procedure below should then be performed To perform a touch screen panel calibration follow this procedure 1 Press the recessed button near the top of the Magnetic Stripe Reader with a straightened paper clip and hold while three LEDs in the MSR track turn on Release the button when the middle LED turns off Keep hands away from the display until the prompt appears for password entry 2 Enter the password 3 In System Mode perform a manual touch screen compensation Tap CONFIGURE gt right blue arrow gt CALIBRATE gt CALIBRATE Follow the directions on the display 20 MX800 SERIES INSTALLATION GUIDE Maintenance Cleaning the Terminal CAUTION Y Smart Card Reader CHAPTER 3 The MX800 Series terminal has no user maintainable parts The smart card implementation is a proprietary hardware
18. han authorized VeriFone representatives may void the product warranty Each MX800 Series terminal is equipped with tamper evident labels Do not under any circumstances attempt to disassemble the terminal The troubleshooting guidelines provided in this section identify various problems and suggest the appropriate corrective action s If you have problems operating your MX800 Series terminal please read through these troubleshooting examples If the problem persists or if it is not described below contact your local VeriFone representative for assistance If the terminal display does not show correct or readable information check all cable connections If the problem persists contact your local VeriFone representative for assistance The following are the corrective steps to be taken if the serial port does not work 1 Check whether the device connected to the serial port of the multiport cable of the MX800 Series terminal has power and is functioning correctly If possible perform a self test on the device 2 The cable connecting the optional device to the MX800 Series terminal s serial port may be defective Try a different serial cable 3 If the problem persists contact your local VeriFone representative for assistance MX800 SERIES INSTALLATION GUIDE 23 24 Transaction Fails to Process Step 1 Check the magnetic card reader Step 2 Check the smart card reader Step 3 Check the cable connections No Respo
19. i ia ra Rege sma ei ce aa X de Rd REY P Y LEUR 16 Connecting ECR in Tailgate Mode 2 660 650 ccc cee viene eek ewe ee eee 17 Connecting to a Host PG scri cine secey dt sak een aad ean ae 18 ConnectingtotheEthernetLAN 18 Connecting to USB Host or MUD uibs ws sa vaser ba ad 18 Power Up with the Multiport Cable 19 Calibrate Touch Screen c iussa patetica RC EUR RR RE BUR d ERR Rae 20 CHAPTER 3 Maintenance Cleaning the Terminal 21 Smart Card Reader cssc dee gee Gena sea seydam 21 CHAPTER 4 Troubleshooting Display SEM ues eda eee hee SRM RSS certs eee ake 23 Serial Port DoesNotWork 23 Transaction Fails to PrOC6SS 4 cso0 ERE ERRARE RR X ten tate wn saxon eds 24 No Response From the Stylus iuo 9 quce ucc bee Ghee oe ee eR uon news 24 MX800 SERIES INSTALLATION GUIDE GapinCapturedSignature 25 NoResponseFromthelouchScreen 25 CHAPTER 5 VeriFone Service ReturnalerminalforService 27 and Support CHAPTER 6 Specifications Terminal Specifications 5 5 0 29 INDEX 241222 22 2 pioli hdi Mad 31 ii MX800 SERIES INSTALLATION GUIDE Intended Audience Document Organization PREFACE This guide is your primary source of information for setting up and ins
20. lots on the bottom of the terminal Figure 2 MX800 SERIES INSTALLATION GUIDE 9 6 Slide the terminal down until the unit seats securely Figure 2 Aligning MX800 Series Terminal with the Typical Mounting Plate PIN Protection The following techniques can be employed to provide for effective screening of Measures the PIN entry keypad during the PIN entry process These methods would typically be used in combination though in some cases a method might be used singly Positioning of terminal on the check stand in such a way as to make visual observation of the PIN entry process infeasible Examples include e Visual shields designed into the check stand The shields may be solely for shielding purposes or may be part of the general check stand design Position the PED so that it is angled in such a way that PIN spying is difficult Installing PED on an adjustable stand that allows consumers to swivel the terminal sideways and or tilt it forwards backwards to a position that makes visual observation of the PIN entry process difficult Positioning of in store security cameras so that the PIN entry keypad is not visible The following table describes the two preferred mounting methods and the recommended measure to protect from PIN capture in four observation corridors 10 MX800 SERIES INSTALLATION GUIDE Installing Optional Components Installing Countertop Wedge To install the countertop wedge Table 4 Mou
21. ng the consumer s PIN entry 4 MX800 SERIES INSTALLATION GUIDE Factory Options Speakers Optional Modules Table 3 Features and Benefits Continued Features Benefit Sophisticated security Includes 3DES encryption Master Key Session Key and Derived Unique Key Per Transaction DUKPT key management also incorporates VeriShield file authentication and tampering safeguards 32 bit microprocessor Streamlines processing even on complex transactions Flash and RAM Ample memory to support multiple payment and value added applications simultaneously RS 232 RS 485 ports Provides connectivity for ECRs in tailgate mode using RS 485 and for peripherals using RS 232 Audio MX870 Internal speakers Includes output jacks for external speakers MX860 and MX850 Audio is optional MX830 No audio Factory options are available for the MX800 Series terminals depending on your needs The MX870 terminal is the only terminal with built in speakers for tones and prompts A line out port is available to drive externally powered speakers for some models of the MX860 and MX850 but not for the MX830 The MX800 Series offers upgradable modules that can be installed in the factory or upgraded after distribution to the field All modules can be installed easily and efficiently Complete installation instructions are found in the Installing Optional Components section Contactless Reader Module The optional contactless sm
22. nse From the Stylus The following are the corrective steps to be taken if the terminal does not process the transaction There are several possible reasons why the terminal may not be operating correctly or processing transactions To check the most likely causes follow the steps below 1 Make sure that you are swiping cards correctly with the MX800 Series terminal For the MX800 Series terminal reader the black magnetic stripe on the card should face down and towards the screen Perform a test transaction using several different magnetic stripe cards to ensure that the problem is not a defective card Process a transaction manually using the screen instead of the card reader If the manual transaction works the problem may be a defect in the card reader Contact your VeriFone distributor or service provider If the manual transaction does not work proceed to Step 3 Check the cable connections Make sure you are inserting the cards correctly with the MX800 Series terminal smart card reader The chip on the card should face down and inward Perform a test transaction using several different smart cards to ensure that the problem is not with the card Ensure any MSAM cards are correctly inserted and that the cardholders are properly secured If the problem persists contact your VeriFone distributor or service provider Ensure that all cables are correctly connected If cables are connected properly check that the ca
23. nting Methods and Protection Measures 5 Customer In Customers On Site Cashier Queue Elsewhere Cameras Countertop Use signage Install so that No action Do not install without stand behind the customer is needed within view of PED between PED and cameras next in queue Countertop No action Install so that No action Do not install with stand needed customer is needed within view of between PED and cameras next in queue VeriFone also recommends instruction of the cardholder regarding safe PIN entry This can be done with a combination of e Signage on the PED e Prompts on the display possibly with a click through screen Literature at the point of sale Alogo for safe PIN entry process This section discusses the installation procedures for the optional components available for the MX800 Series terminal Your terminal may already have some of these options as modules can be installed at the factory or in the field The countertop wedge raises the rear section of the MX800 Series terminal by an angle of 10 degrees to facilitate use of the screen Figure 3 Figure 3 Countertop Wedge Rear View of the MX800 Series Terminal 1 Align the pins in the countertop wedge with the two key holes on the bottom of the MX800 Series terminal Figure 4 2 Slide the countertop wedge firmly into position MX800 SERIES INSTALLATION GUIDE 11 3 Route the multiport cable through the races in the countertop wedge or through the races und
24. o 95 relative humidity no condensation Dimensions MX870 Height 153 mm 6 0 inches Width 192 mm 7 5 inches Depth 57 mm 2 24 inches MX860 Height 153 mm 6 0 inches Width 192 mm 7 5 inches Depth 71 mm 2 8 inches MX850 Height 153 mm 6 0 inches Width 192 mm 7 5 inches Depth 71 mm 2 8 inches MX830 Height 153 mm 6 0 inches Width 192 mm 7 5 inches Depth 71 mm 2 8 inches Weight MX870 1 68 Ibs 77kg MX860 1 62 Ibs 74 kg MX850 1 62 Ibs 74 kg MX830 1 62 Ibs 74 kg Shipping weight 1 08 kg 2 38 Ib includes terminal cable tie down strap and screw and the MX800 Series Quick Installation Guide MX800 SERIES INSTALLATION GUIDE 29 30 MX800 SERIES INSTALLATION GUIDE A acronyms Installation Guide 2 applications 6 audience Installation Guide 1 C captured signature troubleshooting 25 connecting ECR Tailgate 17 Ethernet LAN 18 multiport cables 16 to Host PC 18 to USB host or hub 18 contactless smart cards 5 conventions documentation 2 countertop wedge installing 11 D Display features 3 troubleshooting 23 E ECR connection tailgate mode 17 Ethernet LAN connection 18 F factory options 5 speakers 5 features 3 and benefits 4 Display 3 overview 3 total cost of ownership 6 H Host PC 18 installation I O modules 12 INDEX MSAM cards 13 MX800 Series 7 optional components 11 selecting a location 9 stand mount 9
25. pplications e Upgrade modules Terminals in different locations can be equipped with different modules as needed Built in upgradability protects investment allowing stores to adapt to changing trends e Multifunction connector Accepts all available cables reduces cost by simplifying implementation and allowing cable upgrades e Mounting stands and wedges Share the same keyhole pattern for secure mounting Footprint and look and feel Offers consistency and simplifies training MX800 Series terminals offer outstanding flexibility due to their modular design Modules that can be added include contactless smart cards that use radio frequency identification RFID based on ISO 14443 standards MX870 The MX870 is a color 1 4 VGA payment device with a 5 6 inch display and is operated exclusively by touch screen MX860 The MX860 has a 4 3 inch color display touch screen and numeric keypad MX850 The MX850 has a 3 5 inch color 1 4 VGA display touch screen and ATM style screen addressable keys MX800 SERIES INSTALLATION GUIDE 3 MX830 The MX830 has a 3 5 inch backlit 16 shade grayscale display with optional touch screen and ATM style screen addressable keys Stylus The signature capture stylus is available for any MX800 Series terminal with a touch screen Signature capture capability allows capture of virtual signatures which can be stored as tagged image file format TIFF files using capacitive
26. r more MX800 Series terminals for repair or replacement U S customers only NOTE e For International customers please contact your local VeriFone representative for assistance with your service return or replacement WARNING Do not under any circumstances attempt any service adjustments or repairs on 174 this equipment other than the simple cleaning processes discussed in Chapter 3 and the troubleshooting procedures explained in Chapter 4 Instead contact your local VeriFone distributor or service provider for assistance Failure to comply can invalidate the product warranty WARNING This terminal comes equipped with a tamper evident label This Tamper Warning 174 label covers a screw hole on the case bottom and indicates if an unauthorized party has opened the terminal case Opening the case will make the terminal inoperable and void the product warranty 1 Gatherthe following information from the printed labels on the bottom of each MX800 Series terminal to be returned e Product ID including the model and part number e Serial number S N xxx xxx Xxx 2 Within the United States call VeriFone toll free at 1 800 834 9133 3 Select the MRA option from the automated message The MRA department is open Monday Friday 8 A M 7 P M EST MX800 SERIES INSTALLATION GUIDE 27 28 4 Give the MRA representative the information gathered in step 1 If the list of serial numbers is long fax the list along with the information
27. rd reader end of the terminal The cardholder connector base has a set of A contacts and a notch on one corner to ensure the MSAM card is positioned correctly The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted Figure 9 Inserting the MSAM Card 14 MX800 SERIES INSTALLATION GUIDE Installing the Trimplate Connecting the Device WARNING W 6 Reinstall the compartment cover and door screw Figure 10 Reinstalling the Compartment Door and Screw The MX800 Series terminal can be fitted with interchangeable trimplates to customize the appearance of the terminal MX870 trimplate installation is explained below Trimplates for the MX860 MX850 and MX830 are snapped straight down and are not rocked into place 1 Insert the trimplate by lining up the three notches of the face plate into the unit 2 Firmly snap the top part of the trimplate to secure it Figure 11 Installing the Trimplate This section provides brief descriptions of possible MX800 Series terminal device connections and the power pack connection For complete information about installing and using an optional device see the user documentation supplied with that device Ensure that the
28. talling the MX800 Series terminals the MX870 MX860 MX850 and MX830 This guide is useful for anyone installing and configuring the MX800 Series terminals A basic description of terminal features is also provided The following chapters are included Chapter 1 Features explains the features of and factory options for the MX800 Series terminals Chapter 2 Installation explains how to install the MX800 Series terminals Chapter 3 Maintenance explains how to maintain your MX800 Series terminals Chapter 4 Troubleshooting provides guidelines for troubleshooting Chapter 5 VeriFone Service and Support provides information for contacting your VeriFone representative or service provider Chapter 6 Specifications provides information on power environment and dimensions of the hardware MX800 SERIES INSTALLATION GUIDE 1 Conventions The following table describes the conventions used Used in This Table 1 Document Conventions o Document Convention Meaning Blue Text in blue indicates terms that are cross referenced Courier Courier font is used when specifying text that you would enter at a command prompt Italic Italic font style indicates book titles or emphasis SCREENTEXT Used when specifying on screen text that is tapped or selected and for keys to be pressed NOTE The pencil symbol is used to highlight important information FALLON The caution symbol indicates possible hardware or software
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