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Technicolor COM2000 Integrator's Manual

1. i DIRECTV COM2000 technicolor Commands Overview Discover PairingInfo TuneAll Help Refresh Display SvsInfo Healthinfo EPG Svslog Lock ATSC 401 QAM Sending MDNS Refreshing QAM Summary Chassis IP Alt IP Base Ch 1 Base Ch 2 Base Ch 3 1 192 168 6 2 192 168 6 11 30 34 38 10 192 168 6 11 192 168 6 11 30 34 38 Display Mode QAM IP SD Duplicates 9 Show Hide Chassis sis Slot Tuner Security Mode Ma Magjor Mino Minor Bitrate SN NR Strength Status 1 Proldiom 621 FSP oM H 33 7 Tr 1 Mbps m 23 618 FS2 2 Proldiom 618FS2HD QAM QAM ES 3 2 l2 6 Mbps 20 24 E 3 Proldiom NE QAM 33 3 v 51 Mbps 1 26 4 Pro ldiom QAM 40 1 v 73 Mbps 11 29 o_ OK 5 Proldiom QAM 40 7 2 4s Mbps m 24 gt Fe aw s 7 8 lene E S s Proldiom 628 NESNHD QAM 41 2 7 91 Mbps n y mm 6284 NSN HD e 128Mbps 15 22 1 Proldiom CSNE I QAM 41 7 3 7 12 8 Mbps 15 22 aes CSNEHD l2 Proldiom 630 1 CSNE QAM 36 1 4 1 Mbps 10 29 1630 1 CSNEHD 3 Proldiom 631 YES QAM 36 2 v 6 2 Mbps E 24 631 YESHD 4 Proldiom 631 1YESa QAM 36 _ 3 4 1 Mbps 12 23 631 1 YESaHD OK 5 Proldiom 534MSG QAM 37 1 70 Mbps a 22 MSGHD Praldiq r 635 MS
2. esses 105 Figure 65 Applying a license file to enable features eeeeeeseesssssssseeeeeeeeeeeenennnnn 106 Figure olo OP WEE Bac N 107 Figure 67 QAM6 SW Upgrade Results cccccccssssessseeeeeccccesecssssesecccccsseeeesseeeeeceeesseneesses 108 Figure 68 Network Connectivity Indicator LEDSs eeesesseeeeeeennneeenn 114 Figure 69 Configuring VLC Media Player eee nnne 117 Figure 70 Opening a Network Stream 1 e eeeeeeeeeeeee eene eee ees attenta a ettet etna a aee e eese aa aaa nae 118 Figure 71 Streaming Video from a COMAO Card sess 119 Poue 2 ERES Home TOP aeree reine tet ps Esc cict rk aoe E E 121 Eicute 75 e DOOTP THE SC UID a titer Haiti oie Teer rer tenner ane ter eer Terr itid ee tear ree 127 Figure 74 Enabling the BOO TP SGEVGOE ases eser out e rheo etos Ur ares e nho RTT HOP PEPS EBeo S EOS Ux E eate eR sM erio 123 List of Tables Toe MDCT MO Or EUAN TT m Tm 10 Table 2 COM200 Chassis ID Configuration eesssseseeeeeennnnneeeennn nnne 26 technicolor dol SS LED LI 109 Table 4 LED Startup and Operating Behavior eeeeeesssseeseeeeneneneeeenennnnn 110 Table 5 FIXME LED Upgrade Behavior Error Bookmark not defined Table 6 RF Spot C Heck Valtic Sese e eoseu
3. http www jneuhaus com fccindex cablech html QamMinor The QAMO output QAM minor channel number This corresponds to the subchannel number e g 2 in the channel number 13 2 or 13 2 1s the subchannel number Major Number This field is equivalent to the DIRECTV channel number you tune to on a typical DIRECTV tuner Use the link Advanced Edit to access the Advanced Tune page described below There are many different functions available under the heading of the Advanced Tune screen Each of these functions will be detailed in the subsections that follow 6 2 1 Tuning COM46 Cards using the Advanced Tune screen The Basic Tune page can be used to change the main tuning parameters of a channel Additional tune parameters can be accessed by clicking the Advanced Edit hyperlink at the bottom of the Basic Tune screen which brings one to the Advanced Tune screen A quicker method of executing a mass tune for any number of cards is available under the TuneAll command see Section 6 6 47 technicolor m ow B gt http 192 168 3 18 cgi bin web D X cowo00 x MINI DIRECTV COM2000 technicolor Commands Overview Discover PairingInfo Tune All Help Refresh Display SysInfo Healthinfo EPG Syslog Lock ATSC 401 QAM Edit Chassis 1 Slot 1 Tuner 6 IP 192 168 3 18 Channel Tune Dest IP Address 192 168 6 2 Dest Port Humber 173 Protocol Type UDP Channel Object ID 4345215 Major Hum
4. 2 slot 6 Default IP address 192 168 3 1 32 6 192 168 3 39 In the Default IP mode the Base IP and the Gateway fields are ignored The Subnet field 1s also ignored but the Subnet mask 1s set to 255 255 0 0 and is applied 59 technicolor g 1 DHCP Persistent In this mode all IP address information Base IP Subnet and Gateway are taken from the DHCP lease that the DHCP server issues to the card and is stored in non volatile memory 4 Fixed In this mode the user sets the Base IP Subnet and Gateway fields All fields MUST be set A Gateway MUST be defined regardless of it being there or not for this mode 8 No Change This setting does not actually represent a separate mode but rather acts as a way to tell the COM46 card that you would like it to continue using whatever mode it is currently using For example you could use this selection to tell a card that is already using Fixed mode that you want it to start using a different IP address by selecting this option and entering a different value into the Base IP field Base IP In the Default mode this field will display the IP address of the card In the DHCP Persistent mode this field will display the last address stored in non volatile memory In the Fixed mode this field is where you would enter the IP address you wish to assign to that card Subnet This field allows you to give a subnet mask of your choosing to the COM46 card This field is only
5. 50 technicolor Pp g 6 2 2 Evaluating COM46 Informational Status The information shown in below is one of the subsections available on the Advanced Edit page j gt e http 192 168 3 18 cgi bin webc D G X A COMJ2000 X SULIT TTL Mot Le Y Ns Vert Info Chassis ID 1 Slot ID 1 Tuner 6 Receiver ID 036624338228 CAM ID 003805203016 Network ID 15 Frequency Index 8 Authorized Paired Blackout 0 SW Version 5703 02 08 Figure 28 Info Section on Advanced Edit Page This section provides a selection of many key indicators to the operation of the COM46 card It acts as a concise index to the characteristics of each individual COMAO card according to its status and user defined settings Following is a brief explanation of each field shown above 51 technicolor e ow Chassis ID This field represents which COM200 chassis the card resides in when there are multiple chassis in the system Slot ID This field identifies the card s location within a chassis numbered 1 through 6 Tuner This field identifies the tuner s location on the COM46 card 1 through 8 Card IP This field shows the IP address of the COM46 card you are currently interacting with Receiver ID This field reports the DIRECTV Receiver ID or RID This value is the first of two parameters required to obtain authorization on the DIRECTV network CAM ID This field reports the DIREC
6. Table 1 Definition of Terms An optional eight channel off air ATSC receiver that may be connected to and configured from a COM2000 system A legacy chassis that can support up to 12 receiver cards This chassis contains an integrated gigabit Ethernet switch and Ethernet Card but does not include other necessary equipment such as an edge QAM device or RF distribution and signaling electronics This chassis is forward COM 200 compatible with the COM360 chassis and can be used with both COM24 and COM46 cards however COM46 HD cards should not be used with all 8 tuners enabled in any card slot except the slot marked 1 as the integrated Ethernet switch is limited to 100 Mbps in all except the first Slot 10 technicolor m ow Term COM2000 COM24 COM24FLX COM360 COM46 COM46 FLX Edge QAM 11 This is the complete system consisting of the following one or more COM100 now discontinued or COM200 chassis COM120 or SWM units an optional gigabit Ethernet switch and QAM6 cards or alternatively comercial edge QAMs Legacy individual DIRECTV receiver card that fits within a COM200 or COM360 chassis and is capable of sourcing 2 DIRECTV HD or SD channels Legacy individual DIRECTV receiver card that fits within a COM200 chassis or COM360 and is capable of sourcing 3 DIRECTV SD channels Software upgradeable to 2 HD channels with a software upgrade license purchase A chassis that can support up to 6 receiv
7. 2 3 4 total E Qaml 16 30 00 00 00 00 00 Qam2 32 31 00 00 0 0 0 0 0 0 Qam3 48 32 00 00 00 00 00 Qam4 64 33 23 24 52 14 113 Qam 5 80 34 00 00 00 00 00 Qam6 96 35 00 95 75 02 172 Qam7 112 36 72 47 52 0 2 17 3 Qam 128 37 3 5 3 6 00 02 72 Qam9 144 38 00 00 0 0 0 0 0 0 Qam10 160 39 00 00 00 00 00 Qamll 176 40 36 55 91 02 183 Qam12 192 41 48 86 114 03 251 Total 96 4 Control t Figure 60 QAM6 Command Screen top portion The QAM6 card is controlled by any of the COMAO cards via Ethernet The QAM O card has a 99 technicolor e g fixed IP address 192 168 6 Chassis ID 1 An arbitrary alternate address can be assigned QAM output channels have a destination port of QamChannel 16 subchannel number The top screen Figure 60 shows the status of each channel The RF groups are labeled Qaml Qam12 Each RF channel can have up to 8 subchannels or programs If a subchannel is active its bit rate will be shown Bitrates are static snapshots C0MI1000 Microsoft Internet Explorer provided by Thomson Multimedia r a ay ka ga File Edit wiew Favorites Tools Help we d comio i http 192 168 3 35 cgi bin webcmd screen Qam Y 91 xL ILive Search chassisid 2 hwVersion 0 2 swVersion 1 9 1 tempC 40 MAC 80 c6 ab 08 26 80 licenseCount 12 baseChannel a 30 a 34 c 9 carrieron a h h mh B h h fh fh ih th
8. Display Svsinfo HealthInfo HAQ Syslog Lock ATSC 401 OAM Electronic Program Guide Display DestIP 0 0 0 0 DestPort 0 TimezoneOrfset Pacific B8 Mountain 7 Central 6 Eastern 5 IgnoreDsT LogoIftp5erverIP LogoFilename 170x60 24bbp bmp bitmap file The format is displayNumber minor majorNumber minorNumber hd sd gamChassis port OR displayNumber minor NMyChan Event info qamChassis port Ihe chassis and port are used for PSIP guide generation Set to 1 to disable Submit Query EpgLoad lt Load currently playing channels EpgDisable Figure 50 COM2000 EPG Page Following is a brief explanation of each field available on the EPG page as shown above 85 technicolor e g DestIP This field represents the IP address of the device you wish to send the EPG data to In a typical installation this will be the address of the edge QAM device The default value is 0 0 0 0 Note the default value of 0 0 0 0 can be entered at any time to disable the EPG channel DestPort This field represents the port number that 1s to be used to map the EPG to a specific QAM channel The default value is 0 TimeZoneOffset This field is used to tell the COM46 to shift the guide data by the appropriate amount of time to account for the property s time zone Example values can be seen to the right of the field The default value is 0 IgnoreDST This field is used to tell the COMAO to ignore Daylig
9. File Transfer Interface on Advanced Edit page sse 57 Figure 34 User Config Interface on Advanced Edit page sse 59 Figure 35 Direct Tune Interface on Advanced Edit page eeeeeeeeeeeeeess 62 PPO Ute Os TITY DE 1 ABU ouonasesuseasosse A A EE EORR ODSNAMIOM TUO DEMQUE 63 Pore o7 OVEEVIEW Pag B ener mee T ee ee eee 64 Figure 38 Selecting IP mode as the default display for video destination 66 Figure 39 Choosing the DRM wsccsseuspocavenstnnasaccmesenawelensiaustenatiesatnandaccncbanewobonsiauipesstadetnandantecsennesdet 67 Figure 40 MOOS Me Me channe h asserunt quse aino E E EEEE EEE aR 68 Figure 41 Choosing the destination mode ccccseseeeeecccececcceeeeaaaaeeeseeseeeeeeeceeeeeeeeeeeeaaaaaas 69 Brevi 7 COM2000 Display PIE anooss puras ors PuTatu Ib ovua pP pda SU vec Rat dat ares DER aie aiina 70 E16tte d5 COM2000 Pairmg Into POS ista EOusdiniee eei oeo abiti ue eiat tesi ie oto abdicare ietesd teens 71 Figure 44 COM46 Multi card Upgrade Feature essssseeeeeeeeeeeeeeeen nnns 73 Figure 45 COM46 Multi card Upgrade Results Page eccccccccccceeeesseeeeeeeeeeeeaaeeeseeeeeees 74 Figure 46 COM2000 NETT ITALO 6 sacsevecctenccnennenohcncvsesarientessa dadncenendenoheacsoedumeatesvasdadneenenexoheses 75 Figure EO UHOIduiu 78 PROUT OG ONDZODOS S10 DOOR uE a EREE
10. Refreshing QAM Summary Chassis IP AMIP BaseChl Base Ch2 Base Ch 3 1 19216862 191168611 10 192168611 1921686 11 Channel 671 FSP MO CIN 278DSCHD 206 ESPNHD 281 VEL 264 BBCAHD 312 HALLHD 232 COOKHD 284 SCIHD i 312NFLHD 9 5 Mbps 12 Tm 265 AKEHD E y j 4 3 Mbps 12 278 DSCHD 64 Mbps 11 362 WEAHD Ie do 245 TNTHD 4 ios 276 NGCHD Figure 38 Selecting IP mode as the default display for video destination 66 technicolor File Edit View Favorites Tools Help DIRECTV COM2000 technicolor g Commands Overview Discover PairingInfo TuneAll Help Refresh Display SysInfo HealthInfo EPG Syslog Lock ATSC 401 OAM Sending MDNS Refreshing QAM Summary Chassis IP Alt IP Bese Reve Beech 192 168 62 192 168 611 30 10 192168611 192 168 6 11 30 s s Display Mode 9 QAM IP SD Duplicates Show Hide Chassis Slot Tuner S ecurity Channel Mode gie Minor Bitrate Bitrate SNR Strer Ese um o Pro saom vi 621FSP FSP 100 CINE Figure 39 Choosing the DRM mE technicolor i m EA http 192 168 318 cgi bin webemd scree O C X G com2000 File Edit View Favorites Tools Help m ah I
11. T92 109 4 940 001 ZAC 9915 Upon initial system startup your table might look something like this G oe E qu SENN After modifying the data to meet your system needs it might look something like this e 1 2 3 E 5 6 zi 8 1 2 3 a 5 6 rent Tuning 192 l924 192 loz 192 1925 Loza 1925 192 1925 192 ds ies var 212 I 1069 10 168 0 10940 168 0 168 0 TCG sU ss O O O O O O O 168 1695 16905 169 LOG 169 166 lt 169 ne Cj Q O O 6 OOo cd oo ooo O 9o 9 Y gt 96e e o o Q Cx C OO Oo OOO C DX Om CO CY CO Co cocococ5ococococococc c CO Co cococococococococococ c CO Co cCcococococococococococ c Ne Ne Ne Ne Ne Ne Ne Ne Ne Ne Ne Ne Ne Ne Current Tuning Table peel 92 0169 47 245204201 4 3905535915 1 1 2 192 168 4 245 6402 109596553521 19193 192 1084 24570403 29 05535 1 llL 4 192 16944 245 066 5 6 905555 15 lel15 192 16944 2453 0059 0179655235 15 le16 4192 1690 424 245 00509 259 05535 35 Pel 7 gt 192 16090 42 4245 0913 2099055351 e es 192 1090 4 2450 06914 2760 065535 15 19291 192 10090 42 245 0915 280 05353354 1 22 192 169 4 245 7169 23060 065535 45 peres 192 169 17 245 7170 50126553524 le2 2 1975 10609 2 2425 2 71 M 21096553545 15265 I92 160 4 745 7476 2060965535 45 76 technicolor mou lo25 3 95
12. alternateIp 9216862 tftpIp 192 168 1 250 tftpFilename FO reset o Submit Query o oo EET ag internet amp 109 7 Figure 61 QAM6 Command Screen bottom portion The bottom screen controls the RF output configuration and provides SW upgrade capability 12 RF output channels are defined in 3 groups of 4 Each group of 4 is in a fixed channel sequence starting with the base channel Each group s base channel can be set according to the North American Cable Television Frequency plan Each RF channel can be individually turned on or off Each channel must be frequency adjacent and within the same band per the North American Cable Television Frequency Plan See EIA standard EIA 542B or http www jneuhaus com fccindex cablech html QAM6 boards will only permit six QAM carriers to be active at a time as shipped from the factory To increase the number of QAM carriers additional SWQAM2 licenses must be purchased from Technicolor and downloaded to the QAMoO Each license enables 2 more QAM carriers per board up to a total of 12 carriers 100 technicolor baseChannel This field sets the base cable channel number for each of the 3 banks of 4 Carriers carrierOn This field allows you to enable or disable individual carriers in the bank of 12 alternatelp This field will configure the QAMO to have a second IP address This IP address can be a multicast IP address However the QAM6 does not notify a managed switch
13. technicolor e ow e The operator must take care not to block the front and rear air passageways of the COM360 chassis Racks containing doors and or rear panels are not recommended Figure 11 COM46 to SWM Module connections 5 CONFIGURING THE SYSTEM This section will guide the integrator through the process of configuring a COM2000 to meet the needs of the system operator 5 1 Useful tools You should be aware that the firewall on your PC might prevent some of the following tools from working correctly This is particularly true when attempting to execute file transfers to a COM46 card via a TFTP server 5 1 1 Configuration tool Each COMAO card contains an embedded web based user interface that can be used to configure all key parameters for all the components of the system as well as providing access to crucial operating conditions like RF levels and authorization status These controls can be accessed using your choice of web browser Details on accessing the user interface are included in Section 5 1 6 below 28 technicolor 5 1 2 DHCP Server Because the COM46 cards have the ability to remember their settings once the system has been properly configured the cards will retain whichever IP addresses were used last and will not need to obtain new ones from a DHCP server Even if the cards are assigned new IP addresses they will continue to operate normally but communicating with them after this happens can become s
14. the PC s IP address to a matching subnet A card appears to be stuck on the old revision of firmware If there are more than six cards in a Refer to Section 7 and check for errors in chassis the first card will get to the upgrade settings reset stage before the last six cards Initiate the upgrades from the highest receive the upgrade request numbered slot in the chassis When attempting to upgrade a full chassis the last couple of cards do not upgrade This is due to a limitation in the Refer to Section 7 and check for errors in Cards cannot be upgraded initial production run of the COM46 upgrade settings when using the integrated cards it is only an issue when these Connect the cards front Ethernet ports to switch of a COM200 chassis cards are placed in a COM200 an external switch and upgrade in the same chassis manner as with a COM100 chassis Disable wireless interface on PC and try again Try switching around Ethernet cables ports Possible IP routing problems on PC Cannot talk to find cards Possible Ethernet cable port problems Video quality is severely degraded when using an IP only distribution system External switches 1n the network are In such an installation an external GbE FE only or misconfigured switch will be required 128 technicolor p ow
15. 168 5 20 192 168 3 20 192 168 321 192 168 321 192 168 3 22 192 168 322 192 168 3 23 192 168 5 23 ia Po AL EF a NECS EE Fa Figure 12 Results from the COM24 Discovery Tool 31 technicolor mpm g 5 2 Connecting to the COM2000 5 2 1 Preparing Your Computer s Network Connections As mentioned previously interaction with the COMAO cards can only be achieved by providing a computer interface via one of the cards Ethernet ports However this can only be achieved if the computer to be used for this purpose has been configured correctly The directions below are intended to help you through this task step by step The directions and screen shots were taken from Windows 7 Other versions of Windows are similar but specific screens and titles may vary In order to locate the screen shown in Figure 13 below you will first need to open the Control Panel typically located on the right hand side of the Start Menu Double click on the icon labeled Network and Sharing Center Figure 13 Network Connections Window From there you will need to identify the network interface that will communicate with the COMAO cards In this example our system is utilizing the connection that is linked to the PC via the internal Ethernet adapter You will need to click the connection labeled Local Area Connection in the screen shown which will take you to the screen for that specific connection 32 technicolor mm 4 Connectio
16. 79 Pisure 49 CONI000 Healhinjo Pane sesers odes au tenese oo te hoa gre ap REDE reU N nass aos a eina S eee PEDE recs 81 Ficure RO QU LUN LER IU E eee 85 Figure 51 COM2000 EPG Page Configured ccccccccccccscessssseeecccccseeeesssseccccccsseeessseeeeees 88 Figure 52 COM46 EPGLoad Result 0 0 0 esssssssssssssseeescccccceeeccssceeeeaeessssssseseesscceeeeeeesnaoones 89 technicolor uw Figure 53 Guide Channel EPG PERRO RR m 91 Figure 34 EPO Loco Adjustment serosa coaccccersesetencctousseunessagesasarenerseacieoantouseeusieeedaveenerseaciencntoss 92 Figure 55 Guide Channel EPG with Custom Logo essere 02 Fig re 560 C OMAZOSVSIOP RODOLDD eei bietet PEE SReEb E Ful inne f oos Bueno D ERU EERE ES NEERA NRE 93 Figure 37 Locking the COMM CU lal ION esros E E NE 94 Poucos e L3 C ORmIDIEIYDU eE r er Er EEEE 95 Figure 59 DCHOLMCS command seess E un OPEP uU eU E RUNE 977 Figure 60 QAM6 Command Screen top portion cece eeeececcccccceeeeeeeeeeeseeeeeseeeeeeceeeeeeeeeeenaaeaas 99 Figure 61 QAM6 Command Screen bottom portion sssseeeesssssssseeeersssssssseeerrsssssssseeeeee 100 Figure 62 COM46 Multi card Upgrade Feature eeesessssseeeeeeeeeeeeeeeeeee nnn 103 Figure 63 Multi card COM46 SW Upgrade sese 104 Figure 64 Multi card COM46 SW Upgrade Results
17. 9 DIRECTV AUTHORIZATION Like any other DIRECTV receiver all COMAOs require authorization from DIRECTV before they will function properly Each COM46 receiver in each COM360 chassis should be authorized individually by the System Integrator Without this authorization the cards will not be able to stream video programming from the DIRECTV satellites In order to have each card authorized by DIRECTV you will need to know both the Receiver ID RID and Conditional Access Module AKA smart card ID CAM ID numbers In addition to being provided on the PairingInfo page the RID and CAM ID are printed on the outside packaging of the COM46 box and on an informational sheet inside the system packaging The information is also located and maintained by the system integrator Please take into account the following recommendations before calling in for card authorization First ensure that the system is fully installed and that the RF signals for each card are properly balanced Next tune each card you are requesting authorization for to channel 100 and confirm that each tuner correctly displays that channel You should have the account number and the RID CAM ID and serial numbers for each card readily available at the time you call in Authorization of a COMAO card 1s 1dentical to that of a set top box Simply boot the system up verify that the system is successfully collecting guide information and then call the required information into the DIRECT
18. HD The COM46 FLX tuners are configured exactly the same way as the COM46 tuners although if an HD channel is selected the card will return a channel number of O in the Discovery page See Section 6 5 for tuning instructions See Section7 4 for upgrade instructions SW1M Input Figure 6 COM46 FLX Card 21 technicolor 3 4 GbE Card The COM300 chassis has an integrated 14 port Ethernet switch on the backplane This switch provides gigabit speed on two external ports as well as all card slots The GbE card was designed for the legacy COM200 chassis which only had one external GbE port that is not available once a QAM6 is installed Since two GbE ports are always available on a COM360 the GbE card is not needed to interconnect multiple COM360 chassis 3 5 XDR24 Card Deprecated This card is no longer supported 3 6 QAMO6 Board The QAMO card is an Edge QAM that can be installed directly into a COM360 chassis It connects to the COMAO cards via a GigE connection on the back edge of the card This optional card replaces the Ethernet Card in the upper left side of a COM200 Chassis The board provides 12 QAM modulators in addition to the front Ethernet port which can be used to manage the COM2000 system Each QAM channel can carry 2 3 HD or 8 SD video channels A COM360 chassis fully populated with COM46 receivers 48 channels total requires 2 QAM6 modulators updated to 12 channels with SWQAM2 upgrade licenses A front view of the QAMO
19. IP address is shown below the Browser Upload heading from the web interface The Browse and Upload buttons are used to find and upload the desired file s from the browser See Section 7 for details ABRE http 192 168 3 18 cgi bin webcmd scre D X como x EM DirecTV COM1000 technicolo EE E En Commands Overview Discover Pairmglnfo TuneAll Help Refresh Display Svsinfo HealthInfo EPG Svslog Lock ATSC 401 QAM Doing Software Upgrade IP Address 192 168 3 18 Usage z Filename COM46 5T03 02 08 bin 1 6 http 192 168 3 23 8080 http 192 168 3 19 8080 http 192 168 3 20 8080 gt http 132 168 3 21 8080 http 132 168 3 22 8080 http 192 168 3 18 8080 Figure 45 COM46 Multi card Upgrade Results Page See Section 7 for more information on upgrading your system 74 technicolor mou 6 6 Using the COM2000 TuneAll Command The information shown in Figure 46 below is the result of clicking the TuneAll hyperlink at the top of any COM2000 web interface page Edd hitp 192 168 3 18 cgi bin web O GX Ecoma ME DIRECTV COM2000 technicolor Commands Overview Discover PairingInfo Tune All Help Refresh Display SvsInfo HealthInfo EPG Syslog Lock ATSC 401 OAM Tune All Chassis Slot Tuner IP Dest Port MajorNum MinorNum Mnode s 2 1 192 168 100 4 1234 287 65535 1 0 0 0 192 168 100 4 1235 284 65535 1 use any tuner 287sd gt 50 1 QAM
20. Minor Number to be 165535 if the standard definition channel is desired A COM46 FLX which has not been upgraded to HD will only allow tuning to standard definition channels Stream ID This field is optional and allows a unique identifier to be applied to every video stream produced by the COM2000 system The allowable values for this field are any whole number between 1 and 65535 The default value is 111 To enable a second audio stream set the Stream ID to 54000 Security Mode Typically this field will not need to be changed The only settings most should be concerned with are 0 None 1 Pro Idiom and 2 Simulcrypt The Simulcrypt mode is used with the Samsung LYNK system The 0 off setting will only work on DIRECTV channel 100 This allows you to turn Pro Idiom encryption off so that a standard HDTV or PC based utility like VLC Media Player can be used for troubleshooting The value should be set to 1 or 2 at any other time The default value is 0 49 technicolor e ow Persistent Setting this value to 1 tells the COM46 to retain all channel and IP destination settings in memory 1 e data entered into the card is persistent This eliminates the need to reprogram the COM46 cards after every power cycle or reboot Persistent is on by default i e 1 It should be on for most installations Otherwise all settings will be lost in the event of a power interruption
21. O TFIP Submit Query Browser Upload r a IP server at 192 100 3 1 current files 2623352 AMi96 53T03 02 03 bif Ipioad a file t the TRIP server at 922 168 353 186 Browse Upload RID and CAM ID List Figure 63 Multi card COM46 SW Upgrade The results of the upgrade in Figure 63 are shown in Figure 64 104 technicolor e e http 192 168 3 18 cgi bin we D GX A COM2000 x m DIRECTV COM2000 technicolor FO Commands Overview Discover PairingInfo TuneAll Help Refresh Display SysInfo HealthInfo EPG Syslog Lock ATSC 401 OAM Doing Software Upgrade IP Address 192 168 3 18 Usage 2 Filename COM46 5T03 02 08 bin 1 6 http 192 168 3 23 8080 http 1932 168 3 19 8080 http 192 168 3 20 8080 http 192 168 3 22 8080 http 1932 168 3 18 8080 Figure 64 Multi card COM46 SW Upgrade Results 105 technicolor e g 7 4 Upgrading a COM46 FLX from SD to HD Upgrading the COM46 FLX from SD only to HD requires the purchase of an upgrade license key from Technicolor To purchase a key contact your distributor Once an upgrade license has been purchased it is applied using the same method as the SW upgrade described above In this instance the filename will be the name of the license file e g COM46featuresTusconSpringsResort_CalaverasCounty xml and the Usage mode will be 4 License Note that a single file can contain licenses for all cards in a chassis and c
22. Picar TS We IS TC OTI osese odes ueaa a scher u Esso aoo uc e AaOr SUO DRM QUARE 36 Pre me 15 0Dd 2 Startup CHE sse viosetaspesuse uen tatu euseuvi canal E EEE 38 Figure 19 Tftpd32 Settings Window Global Settings eeeeesseeeeeeeme 39 Figure 20 Tftpd32 Settings Window TFTP Settings esee 40 Figure 21 Tftpd32 Settings Window Syslog Settings esee 4 Figure 22 Tftpd32 File Transfer Progress Screen ccccccccccesssssseeceeeeeceaaeeesesecceeeesaaaesseeeeeees 42 tecnhnicolol pm nw Figure 23 Tftpd32 Completed Transfer Screen eeeesessssseeeeseeeeeeeeeeen nnne 42 Figure 24 COM2000 Web Based User Interface Introduction Page ss 43 Figure 25 COM40 Discover Pap 44 Preure 20 C OMZAO Basic Tutie SClCeM seirene a nE EE S e EEA NRE 46 Figure 27 Advanced Tune screen portion of Advanced Edit page seeeeesussee 48 Figure 28 Info Section on Advanced Edit Page sss 51 Figure 29 LED Control Interface on Advanced Edit page sse 53 Figure 30 CAM Log Interface on Advanced Edit page eeeses 54 Fiure oL CAM Lo REPOT n ioebesedes Hiper Eea 54 Figure 32 Reset Interface on Advanced Edit page eese ii 56 Figure 33
23. a lock on the signal at all times if the signal strength and quality 1s within specifications 25 to 55 dBm per transponder and the connection between the COM46 and the SWM module is working correctly An intermittently flashing Tuner LED indicates that the tuner is either having problems locking to a satellite or it cannot stream video Failure to lock to a signal usually indicates a fault in the RF plant upstream or a problem in the communications link between the SWM and the COM46 Failure to stream video is likely to occur when you are trying to tune to a channel that DIRECTV provides and you are capable of receiving but you have not purchased the content streaming on that channel A tuner whose LED 1s off is not locked onto anything This most likely indicates that the tuner is not set to stream anything It could also mean that the card could not find the channel specified in which case you should check for the following v The channel is one that DIRECTV actually provides V You have entered the channel number correctly V You are qualified to receive the channel If after having reviewed the above checklist the tuner LEDs are not lit when they are expected to be or if the 9 tuner LED begins flashing at a regular rate it is an indication that the card has detected a problem The remaining lit LEDs will display the code associated with the problem 111 technicolor g detected 8 1 4 Software Upgrade During a COM46
24. care is not exercised when changing these parameters Please make sure you understand the parameters you are changing and whenever a particular configuration scheme is in doubt test that configuration in the lab and not at the customer site Technicolor periodically produces and posts Field Service Bulletins to advise you of the latest changes and methods of configuration for the system Please take advantage of these documents before doing anything you are unsure of or have not done before COM 1000 2000 Technical Support Documents 124 technicolor Appendix B RF Sanity Check In order to address the situation where a receiver loses its authorization every 3 to 4 days we recommend that installers perform a spot check to verify that the COM2000 can successfully tune to each of the satellite transponder pairs where the DIRECTV program guide updates can be found As a final check to confirm that correct RF signal levels are being received by the COM46 cards the following table summarizes typical SNR and AGC values that must be received to ensure proper operation of the COM2000 It should be noted that this table is only valid for the CONUS Continental United States feeds The guide data for local channels is located elsewhere on the 101 satellite Table 6 RF Spot Check Values DTV Channel Sat network Freq Index SNR AGC dBm Note These are the frequencies where DIRECTV Program Guide updates and CAPs are receive
25. for the PC handling the update 112 technicolor m em g v You have correctly entered the update file name v The directory path and filename do not exceed the maximum limit of 200 characters 113 technicolor 8 2 Network Connectivity Indicators There are two Ethernet jacks on the face of the COM360 Each has two green LEDs above the connector socket The left hand one indicates whether video is flowing from the card The right hand one indicates whether the Ethernet port is actively linked with another Refer to Figure 68 below for an illustration of these LEDs Figure 68 Network Connectivity Indicator LEDs When utilizing the Ethernet port on the face of the COM360 chassis the Activity indicator should be flashing multiple times a second and the Link indicator should always be steadily lit under normal operating circumstances If the Activity indicator is dark or only flashing slowly but the Link light is on then the system is not transferring video data If the COM46 Tuner LEDs appear locked then the card should be reset Resetting the card can be done via the front panel reset button or via the Reset function under the Tune link on the web interface If the indicator lights exhibit some unexpected behavior that is not described above and you have already tried resetting the cards please contact your distributor for assistance with troubleshooting the system 114 technicolor
26. in Figure 58 There are eight tuners in each board that can receive an ATSC channel and forward the transport stream to a QAMO There is a different IP address per every two tuners This results in four different IP addresses per board 94 technicolor mou N E hitp 192 168 3 18 cgi b O X comam lx A DIRECTV COM 2000 technicolor Commands Overview Discover PairingInfo TuneAll Help Refresh Display SysInfo HealthInfo EPG Syslog Lock ATS 40 QAM ATSC http dtv gov stationlist htm See http www antennasdirect com hdtv station list html Usage HomeRun IP Tuner Index RF Index Major Minor Dest IP Dest Port 192 168 2 1 0 21 20 1 192 168 6 9 17 To acquire all of the subchannels set Major Minor to 0 0 and add 256 to the QAMZ4 port When acquiring all subchannels no other channels can be sent to the same QAM channel Set RF Index to 1 to close the tuner Save Run Query To discover ATSC boards and set their IP address Base IP address 192 168 4 1 Discover Set Load Figure 58 ATSC Command First the four IP addresses must be set Specify the desired base IP address such as 192 168 4 1 and click FIXME IP Discover and Set This will discover all of the ATSC tuners and set their IP addresses starting with the base IP address Next enter one line per tuner using this format HomeRun IP Tuner Index RF Index Major Minor Dest IP Dest Port For example to tune to WFYI 2
27. last line shown in Figure 23 for each file you attempted to upload Tftpd32 by Ph Jounin Current Directory C thp software_upgrades Browse SefverinteMace 1921681137 ShowDir i f Y Tttp S Spr Log viewer Connection received from 192 168 1 238 on port 1024 06 07 10 10 25 499 Read request for file imageB020113 bin Mode octet 06 07 10 10 25 489 a Using local port 1214 06 07 10 10 25 499 imageB020113 bin sent 20480 blks 10485720 bytes in 11 s 0 blk resent 06 0 10 10 36 451 gt Clear Copy Current Action Listening on port 69 Figure 23 Tftpd32 Completed Transfer Screen 42 technicolor 6 USING THE COM2000 WEB INTERFACE Each COMAO card contains a basic web based application that provides an easy means to control and configure the COM2000 system This tool can be accessed by entering the IP address of one of the COMAO cards in the system into any web browser s address bar or by using the card discovery tool discussed in Section 5 1 6 JE ntp 192168 318 D OX C 1315348 ww File tdt View Fevontes Toos Melp technicolor Figure 24 COM2000 Web Based User Interface Introduction Page The COMAO card issues a discovery call for all other COM46 and COM24 cards in the system and then populates a table with some basic information on current tuning parameters and RF signal levels Once this information is complete the Discover Web Page illustrated in Figure 25 is au
28. of all programming offered at your location The setup is done through the same web interface as 1s used for the normal system setup The guide can be expanded to include all channels being offered at the property whether the source 1s the COM2000 an analog SMATV system or over the air signals The only limitation to what channels can be added to the EPG is that they must also exist in DIRECTV s channel lineup There are some important items to note when working with the EPG 83 1 The EPG information can only be contained within a single card You cannot access your EPG settings when logging in to any other card Therefore it is important to keep track of which card contains your guide information It is also recommended to keep a text file containing the EPG listing in case you lose access to that particular card The SysInfo page Section 1 1 will show EPG in the EPG field if a card is transmitting the EPG channel The EPG 1s created in such a way that it provides the viewer with what appears to be an auto scrolling channel listing It is essentially a dynamic MPEG video stream made up of still images of the current programming It moves down the list of assigned channels every 2 5 seconds creating a constant cycle showing nine channels at a time As such the guide is not interactive so the viewer must manually tune to their channel of choice If the number of channels in the EPG fits in one screen nine or less the chann
29. on its front panel to be used as a dedicated hardware reset for the FPGA processor To complete an upgrade of the FPGA firmware a power cycle 1s required The 10 100 Ethernet Interface on the front can be used to manage the COM2000 System Figure 8 QAM6 board being installed in COM360 The QAMO board plugs into one of the two available card slots on the left side of the chassis 23 technicolor The COM300 chassis has one full and one partial card guide the board is retained by the front panel screws which MUST be installed Install the QAMO Board as follows Remove power from the chassis Install the QAMO Tighten front panel retaining screws Plug power cable back into the chassis pui 4 GETTING STARTED The COM2000 System is quite different from the stacked DIRECTV set top box STB receivers traditionally used in L amp I rack installations This 1s because the COM2000 does not natively decode any audio or video instead relying upon other devices in the system to decode and display the MPEG streams it produces Furthermore the COM2000 does not have a native user interface although it can be controlled and configured through the built in web server Controlling and monitoring the COM2000 requires a device with an Ethernet connection and a web browser of your choice The COM2000 only supports a direct wired Ethernet connection 4 1 Setting up Multiple Chassis For installations that require more than one COM360 chass
30. on the COMAO If the upload is successful the filename will appear under the line TFTP sever at xxx xxx xxx xxx current files Once the selected file has been uploaded the rest of the update procedure is the same as with the COM24 COM1000 as described in Section 7 3 2 S8W Upgrade Address 192 168 1 254 je 0 TFTP Submit Query Browser Upload Ipload a fil to the TFTP serve 192 100 3 1 Browse Upload 102 technicolor mou Figure 62 COM46 Multi card Upgrade Feature 7 3 Upgrading COM46 Firmware DO NOT turn off power or unplug a card that is updating its SW image YOU WILL create a doorstop This section will guide you through the procedure for upgrading your COM46 cards There are two different ways you can go about doing this The first method is a single card upgrade which requires the use of the file transfer utility located on the Advanced Edit page see Section 6 2 6 The second and preferred method is a multi card upgrade the controls for which are located at the bottom of the PairingInfo page see Section 6 5 For both of these methods the Usage option should be on 2 SW Upgrade The server IP Address will be the device that contains the upgrade file your PC file server or COMAO card The Filename will be the name of the upgrade file e g COMAO ST03 02 09 bin It is recommended that you retain the original filename of the update file you have been issued to avoid confusion
31. out of its slot The RF input on a COMAO card feeds a dedicated DIRECTV tuner bank which is capable of streaming up to eight Pro Idiom encrypted HD channels simultaneously over the internal COM360 GbE backplane to an installed QAMO modulator or one of the two GbE ports on the COM360 front panel The COMAO is designed such that each tuner on a card only needs to be set once Once configured the cards should remain locked unless there is a disruption in the signal due to weather dish misalignment or other RF distribution issues However the cards will automatically recover when the disruption to the RF is removed The COM46 card only works with DIRECTV input signals in the range of 950 2150 MHz as supplied by a DIRECTV SWiM module Unlike the legacy COM24 receiver the COM46 does not support legacy LNB and multiswitch installations The RF input system must be built with SWiM modules See Section 8 1 for an explanation of indicator light diagnostic capabilities 20 technicolor 3 3 COM46 FLX Card The COM46 FLX card is a variant of the standard COM46 card that is only capable of receiving SD programming as shipped from the factory It can be upgraded to receive HD programming through installation of an upgrade license key which may be purchased from Technicolor Almost all of the information regarding identification and configuration of the COM46 cards applies to the COM46 FLX The only exception is the upgrade of a COM46 FLX from SD to
32. s IP address for sending PSIP guide data If not using PSIP this field can be set to 1 86 technicolor m mm 44 port This tells the guide which QAMO6 UDP port is being used for sending PSIP guide data If not using PSIP this field can be set to 1 Examples 10 501 65535 hd 2 TV channel 10 carries HBOHD from COM2000 23 209 65535 hd 2 TV channel 23 carries ESPN2HD from COM2000 45 202 65535 sd 2 TV channel 45 carries CNN from SMATV or COM2000 37 8 65535 hd 2 TV channel 37 carries local channel 8 from OTA SMATV or COM2000 10 1 NLocal Program Info 1 71 gt Non DIRECTV channel channel name Local Note The actual content could come from the COM2000 a separate analog SMATV system or even from on air as long as the channel is available in DIRECTV s lineup The first time you access the EPG page it will be blank as shown in Figure 50 above Note that as mentioned previously this page applies to the card that you are currently logged in to and that an EPG can only exist on one card If you have previously completed an EPG configuration and instead see a blank page like the one shown above you are probably logged in to the wrong COMAO card After a successful configuration the screen should look similar to the one shown below in Figure 51 87 technicolor pm g AERE amp http 192 168 3 18 cqi bin web D X 2 come2oo0 o ha B Pager Safety Tools i technic
33. system 5 gt e http 192 168 3 18 cgi bin web D X 2 com2000 x NN AULI Sx LIE Basu Simulcrypt SimulcryptIP Will be copied to all cards in the chassis Port ChassisBitmap Submit Query Figure 36 Simulcrypt feature SimulcryptIP This is the IP address of the Simulcrypt LYNK as of April 2014 server In LYNK enabled systems this IP address will point to the COM46 card that has been configured as the key server for the system or to the external LYNK key server provided by the distributor Port This is the IP port of the server that will be looking for requests from the COM46 for exchanging encryption information ChassisBitmap This bit field can be used to allow an external LYNK key server to send EMMs to multiple chassis A one would be set for each chassis address to be supplied with key messages E g if a system has two chassis configured as chassis 1 and 3 the ChassisBitmap field would be set to 0x 101 63 technicolor e ow 6 3 The Overview Page The Overview Page Figure 37 provides a streamlined method for initial configuration and quick status monitoring of the COM2000 system using a series of pulldown menus to configure each card It shows the same status information carried on the Discover page as well as the DRM service being used by each channel and overall card status i 192368338 ui brc mma O OX comu Fie Ean View faote Took Hem DIREC TV hni Comma
34. that it wants this multicast IP address via IGMP tftpIP This address field sets the address of the file server for SW upgrades tftpFilename This field sets the filename of the new SW image DO NOT turn off power or unplug a card that is updating its SW image YOU WILL create a doorstop reset This field executes a SW reset of the QAMO It is almost user transparent but will create a brief video glitch on the channels it 15 modulating Application Note The QAMO supports an emergency broadcast override If a video stream 1s sent to port 25600 it will override all of the channels Application Note Some QAMO boards have an RF spur that can interfere with analog television channels The spur is 1176 MHz minus the desired center RF frequency for each group of four channels For channels 23 through 94 this means that the spur will be at 1086 6 channel MHz Change the frequency plan to minimize the impact of the RF spurs When debugging QAM O issues click on the qamLog button to see the QAMO system log This log is mainly for Technicolor technical analysis but a short summary is A Arp reply bad Discarded number of unexpected Ethernet packets C Command and control message received c Continuity counter error May indicate multiple channels to same port PMT PMT changed on a channel T PCR discontinuity 7 COM2000 FIRMWARE UPGRADE PROCEDURES 101 technicolor m ow When you first receive your C
35. that it points to the correct directory where the file is saved e The size of the file should be 10 MB or less e The COM46 s file transfer mechanism has a limit of 200 total characters so it is suggested that you save the file to a location with a short path e g C tftp transfers instead of embedding it deep within the system e Also be sure that the directory and file names contain no spaces as these will not be recognized by the COM46 s file transfer mechanism Use C WftpNsoftware upgrades rather than C tftp Software Upgrades for example e Be sure that the Server Interface field shows the IP address of your PC When you initially launch Tftpd32 you will see a screen similar to the one shown in Figure 18 From here you may fine tune the settings by clicking the Settings button at the bottom of the screen 37 technicolor m ow Tftpd32 by Ph Jounin Bile Current Directory Ctfipysoftware upgrades Browse Server interface 192 168 1 137 Show Dir Ttip Server Log viewer starttime progress bytes total timeouts Abou Figure 18 Tftpd32 Startup Screen The window that comes up should look like the one below in Figure 19 At times things like firewall setting and improper IP address configurations can interfere with the file transfers between your computer and the COM46 cards 38 technicolor 39 Thtpd3 Settings al m _ LI al Figure 19 Tftpd32 Settings Win
36. x INMI DIRECTV COM2000 technicolor Commands Overview Discover PairmgInfo TuneAll Help Refresh Display SysInfo HealthInfo EPG Syslog Lock ATSC 401 QAM Channel Tune Dest IP Address 192 168 6 2 Dest Port Number 179 Major Number 281 Submit Query Channel Close QamMajor QamMinor Major Number SubmitQuery Channel Close Advanced Edit Figure 26 COM46 Basic Tune Screen This form permits two different ways of tuning DIRECTV channels with Pro Idiom encryption The first way specifies the destination IP address and port along with the DIRECTV channel number Dest IP Address In this field you will enter the IP address of the device you wish to stream video content to 1 e an edge QAM Dest Port Number This field represents the port of the IP address you wish to stream video to Depending upon the destination this value may not be freely chosen Major Number This field is equivalent to the DIRECTV channel number you tune to on a 46 technicolor mou typical DIRECTV tuner The second way is used if a QAMO is in the chassis The QAM major and minor numbers are set along with the DIRECTV channel number The IP address will be set to 192 168 6 chassisId 1 and the port will be set the QAM Index 16 QAM subchannel QamMajor The QAMO output QAM major channel number This corresponds to the channel number from the North American Cable Television Frequency Plan see EIA 542B or
37. 0 1 20 2 and 20 3 with 95 technicolor ATSC Base IP address 192 168 4 1 The Tuner Index is either O or 1 for each IP address WFYI is carried on ATSC frequency 21 QAM oO address is 192 168 6 2 Therefore enter the following three lines 192 168 4 1 0 21 20 1 192 168 6 2 17 192 168 4 1 1 21 20 2 192 168 6 2 18 192 168 4 2 0 21 20 3 192 168 6 2 19 96 technicolor 6 14 Using the COM46 401 Command The 407 command Figure 59 can send control messages to DCIA401MCS Digital Security Terminator devices DSTs The DCI401 can receive Pro Idiom encrypted QAM channels and output HDMI video to a TV Each message can be sent to either a single DCI401 based on its unique Receiver ID RID or to all DCI401s by setting the Receiver ID to Oxffffffff MEM 0000192362318 O GX Gcowx E DIRECTV COM2000 technicolor Commands Overview Discover Pairme Info TuneAll Help Refresh Display SysInfo Healthinfo EPG Syslog Lock ATSC Ts OAM DCI401MCS Messagel ype 0 Download Now Kecemrer ID Filename TFTP IP 192 168 1 254 Figure 59 DCI401MCS command Message Type This field selects the message that will be sent to the DSTs 97 technicolor e g The Messages are 0 Download new DCIA01 MCS software 3 Feature enable disable 4 Reset DTA user settings ratings locks 5 Tune to a specified Major Number Minor Number channel 6 Scan for new channels 7 Display text for a few secon
38. 1s the equivalent to pushing the recessed reset button on the face of the COMAO card and has a similar effect as pressing the small reset button on a traditional set top box 56 technicolor m mm 44 6 2 6 Using the COM46 File Transfer Utility The information shown in Figure 33 below is one of the subsections available on the Advanced Edit page gt e http 192 168 3 18 cgi bin webc JO Xx ga COM2000 X m File Iransfer Usage 2 SW Upgrade Server IP Address 192 168 1 254 Filename Mode O TFIP SubmitQuery Figure 33 File Transfer Interface on Advanced Edit page Similar in function to the upgrade section found on the PairingInfo page this section provides you with a method of transferring software updates and license files to or transferring log data from individual COM46 cards See Section 7 for more information on upgrading your COM46 cards Following is a brief explanation of each field shown above Usage This field is used to tell the COM46 which type of transfer to execute Only four values are available for customer use all others are for development purposes only 1 MT This option allows you to upload the special MediaTune authorization and channel guide files See COM1000 2000 Technical Support Mediatune Installation Folder for details 2 Software Upgrade This option is used to update the COM46 software In this case the file is downloaded to the COMAO card displayed in
39. 2 6 2 4 Reading the COM46 CAM Log Data essen nnns 53 6 2 5 Using the COM46 Software Reset Feature esee nennen nnns 56 6 2 6 Using the COMA46 File Transfer Utility eese 57 6 2 7 Setting the COM46 User Configuration Options eese 59 6 2 8 Using the COM46 Direct Tune FEQtUIe ccccsesecccseececeeseeccuseceeenscssesesseeseseneesetes 62 6 2 9 Using the COMA46 Simulcrypt Feature essen nnns 63 6 3 The Overview Pape nssiexcaesneds eau utei bvE SS EEE REUS v FAT P avi ea CAU ERNE GIU CXVO SES FONTURFdKETA CU MOUIENE Vins 64 6 4 Displaying COM2000 Status cccscscsccccscsceccccscsceccccecsceccccecscececcecscncescececsceseecess 70 6 5 Evaluating COM46 Authorization Status cccccscscscsecscsccccccscsceccccscnceccececscesescess 70 6 6 Using the COM2000 TuneAll Command eee eee eee eee enne nnne 75 6 7 Refreshing the COM2000 Display eene eene enne nennen nnne rennen renun 78 6 8 Evaluating COM2000 System Status e eese eee eee eene eene sese tenete sese te sese senos 78 6 9 Evaluating COM2000 Health Status ee eee eee eee eene eene nennen serene se she non 81 6 10 Using the DIRECTV Electronic Program Guide EPG eee eene 83 2M MEE 0008077 T 85 6 202 COn CC EG sears se ees Hair dme a
40. 24 mode 284hd gt 50 2 QAM24 mode Submit Query Current Tuning Table 1 1 152 168 6 11 65 100 65535 0 1 2 192 168 6 11 66 100 65535 1 1 3 152 168 6 11 67 202 65535 1 1 4 152 168 6 2 177 2788 65535 1 1 24 182 168 6 2 1 78 Z 06 6552235 1r Figure 46 COM2000 TuneAIl Page This section provides a practical way to configure an entire COM2000 system with minimal effort In order to use this feature you can start by copying and pasting the information provided 75 technicolor e g at the bottom of the browser page below the Submit Query button either directly into the text field provided or into your text editor of choice and then modifying it as indicated by the guide comments located above the text field Examples are provided below to help you understand how to utilize this feature Note Saving a copy of the tuning table for your entire system in the form of a text file is recommended just in case the settings are not fully restored after a system reset The lines in the tuning table take the following form see Section 1 1 for more on tuning Chassis Slot Tuner IP Address Port Number Major Number Minor Number Security Mode The sample line below indicates the 1 tuner of a card residing in Slot 4 of Chassis 2 It is targeting Port 301 of the device residing at the IP address 192 168 4 245 and tuned to the HD broadcast of channel 242 with Pro Idiom encryption set zadel
41. 4 159442424295 42T7 0495969559 457 After editing the tuning table you simply need to copy and paste this information into the large field provided by the TuneAll command and then click Submit Query If you are using a QAMO Card you can also use the syntax of Channel hdlsd gt QamMajor QamMinor For example to tune the first unused tuner to the HD Science channel so that will it will be QAM modulated at channel 50 1 use 284hd 50 1 77 technicolor 6 7 Refreshing the COM2000 Display below is the result obtained by clicking the Refresh link at the top of any COM2000 web interface page Please note that this table is filled in with data obtained during execution of the Discover command If some of the values appears to be wrong or empty after submitting an entry simply perform a Refresh to update this screen RR bitp 192 168 3 18 cgi bin y O GX coma x NN technicolor DIRECTV COM2000 Commands Overview Discover PairingInfo Tune All Help Refresh Display SvysInfo HealthInfo EPG Syslog Lock ATSC 401 QAM Refreshing Chassis Slot Tuner QAM QAM 33 1 QAM 33 2 QAM 33 3 2 QAM 40 1 QAM 40 2 QAM 40 3 QAM 41 1 5 QAM 41 2 QAM 41 3 QAM 36 1 QAM 36 2 QAM 36 3 QAM 37 1 QAM 37 2 QAM 35 2 QAM 35 3 ra ACX OF ufu d Channel 100 CINE 100 CINE 202 CNN 278 DSC 206 ESPNHD 13 23 264 BBCAHD 13 312 HALLHD 11 232 COOKHD 15 24 284 SCI
42. AE ai ictu bite hy ornate es Ar s 28 Dick eZ DHCP I ULMR m 29 5 1 3 Video PIOVWDODR 1 auci fetbiaate dp cs cata auis feb beso AM unto us tansoancrssteatbensscddssuatcaantanees 30 Sul OVSECI LOG GIG scott cose to nieputetudte vs iiie tosqut Mctikaubesanbenuidcon daosqet tonesenet nates eeseines 30 515 PETE PP SCV CL M 30 521 6 IPAddress DISCOVEIV esset te Der seda oe E E ha d de eU ci DUE 31 02011 2012 2013 2014 Technicolor All rights reserved 5 2 Connecting to the COM2DOUO oiii tices va Eoi Dine ciu i ERU RuIS vay eva dq vE DU Du cR vo dM DbvUdE 32 5 2 1 Preparing Your Computer s Network Connections eese 32 520 2 AVON I ACESS CON ICUS eE EEA EAE TOETER 35 Bes WSING a TEIP SOVE E E EE 35 S3 Determining YOUPJP JAUOIESS etatem vem deb een EE E TETE 35 5 3 2 Configuring Your TFTP Server sieisurierriseiriiiiiesriviareiarern i ra iarain EEn i aa 37 USING THE COM2000 WEB INTERFACE cccccccccccccccccccccccccccccssscccceseees43 6 1 Discovery of COM46 and COMA6 FLX Cards eene eee eee eene nennen nennen 43 DIS FICIOS 1S COVBP DUO euet Moe Ian iret E cu cca ent eae eee eee 44 6 2 The Tune Command e tL 46 6 2 1 Tuning COM46 Cards using the Advanced Tune screen eese 47 6 2 2 Evaluating COM46 Informational Status sees 51 6 2 3 Using the COMO LED Control FeatUl e issiesde stie ns ent an Ex EKER kde reae k3 cron eed epos esee 5
43. Appearance technicolor L gt Figure 54 EPG Logo Adjustments Once the image has been properly uploaded see Section 5 3 on using TFTP by using the LogoTftpServerIP and LogoFileName fields on the EPG page you should see the logo appear in the upper right corner of the guide channel screen as can be seen in Figure 55 below technicolor E DIRECTV Guide Ju X g Mon 7 12 4 30p 5 00p 5 30p 24 USAHD White Collar Law amp Order Criminal Intent RHD 27 OXGN Roseanne Jersey Couture 28 DSCHD American Chopp Cash Cab Cash Cab BED 30 APLHD Animal Planet s Animal Planet s Most Outrageous H5 32 AMC Pearl Harbor 41 HISTHD Pawn Stars 85 Pawn Stars nv Pawn Stars Sp 45 CNeHD Scooby Doo and Scooby Doo 2 Monsters Unleashed 50 COMHD My Boss s Daug Comedy Central Tosh 0 Ho 37 SPKEHD Walker Texas Walker Texas Ranger Figure 55 Guide Channel EPG with Custom Logo 6 11 Using the COM46 Syslog Command The information shown in Figure 56 below is the result of clicking the Syslog hyperlink at the top of any COM2000 web interface page Note that this method of displaying the syslog will only show the last 500 lines of messages from the card you are currently logged into 92 technicolor p g m Per Miet Teor We DIRECTV COM2000 technicolor Commzmls Ov ertien INsctuver l airinglafo Tene AIL Hob Pi Figure 56 COM46 Syslog Report In additi
44. E COM2000 eee 126 List of Figures Figure 1 COM2000 System Overview eeeesseeeseeeseseeeeeeeeee eene nnnnnnnn eee eese sese nnns nnns 15 Preure 2 COM300 mA HR 18 Ficure 3 ONUS d 19 Iuris EQ OD rcu m 20 PUS GEOP Ori T 20 Foa ope COMI FEA qc 21 Figure 7 QAMO Front VIEW e Eana 27 Figure 8 QAMO board being installed in COM360 seseeessseeessssssssssseeeeeeeee nennen 23 Figure 9 COM200 Chassis ID Configuration Switch Location eeeeeeeeeeeeeeee 25 Figure 10 COM200 Chassis ID Configuration Switch Closeup eeeeeeeerrese 25 Figure 11 COM46 to SWM Module connections eeeeseeeeeseeeeeeeeeeeeee eene 28 Figure 12 Results from the COM24 Discovery Tool eeeeeeeseeeseseeeeeeeeeeeeeeeee eene 3 Figure 13 Network Connections Window sessi nns 32 Figure 14 Local Area Connection Status window ccccccccccccccccccceeeeeeeeseeeeeeseeeeceeeeeeeeeeeeaaaaeas 33 Figure 15 Internet Protocol Configuration sssssssesscccccccccccsceecessssssessseseeececeeeeeeeaneneees 34 Figure 16 Accessing the Command Prompt window eeeeeseseessessssseseeeeeeeee nennen 36
45. Enn d 89 technicoloi pm uw O03 Adding a Logo tothe EPG saccum dir ano tei rine meni Fo hU MINDS 91 6 11 Using the COM46 Syslog Command eee e eee eee eene nennen nennen renes non 92 6 12 Locking the Configuration oer iioc exo Yao su esata S ursa aed EYUbYI e DEVE IERI ERMIS Uva Tto EON Ea vds PRADA 93 6 13 Using the COM46 ATSC Command ceres eee ee eene eene sese terere sete s esee non 94 6 14 Using the COM46 401 Command ccsccscscsccccecsceccccccsceccccccscsceccccscncescececsceseecess 97 6 15 Using the COM46 QAM Command e e eeee eee eee eene nennen nennt nnne n senta s nate o nnno 99 7 COM2000 FIRMWARE UPGRADE PROCEDURES ee ee eee eene 101 7 1 Preparing for a Firmware Upgrade ccscscsccccscsccccccscsccccccscsceccccscscescececscesescess 102 7 2 Using the COM4G as a TFTP server cscsccscsceccccscsccccccscsccccccscnceccccscscescececncesescess 102 7 3 Upgrading COM46 Firmware iioii iei en cuv eh erasa eue C pP Re us Duk eub FEN ra a VEN SEN EN TIR C RESI PUES 103 7 4 Upgrading a COM46 FLX from SD to HD eere eee eee eene nenne herren terne non 106 7 5 Upgrading QAMO Firmware ccccccscscsssssscscscccccscsccccccscsccscccscncescccscscescscccscesscecs 106 8 COM2000 DIAGNOSTIC CAPABILITIES csccscsccscsccscsccscsccscscescscescsces 109 8 1 Indicator PES coucoescostdussancdeadi ade Pucci nTu e
46. G T T 6 Fro ldiom miden fm QAM 37 2 90 Mbps 13 19 ar _ 636 NYal 2 Proldiom v E QAM 35 2 8 4 Mbps 10 24 636 1 NYa1HD 8 Proidiom 2 6NGCHD QAM 7 35 3 F 86 Mbps m 21 Figure 40 Choosing the channel 68 technicolor DIRECTV COM2000 technicolor 69 Commands Overview Discover Pairinglnfo Tune All Help Refresh Dispiav SvxInfo HealthInfo EPG Sysiog Lock ATSC 407 QAM Sending MONS Refreshing QAM Sumary Chassis IP AMIP Base Ch Base Ch2 Base Ch3 i 192160 62 192 168 6 11 30 34 38 10 192 168 6 1 192 168 6 11 30 34 38 Subrat Display Mode QAM IP Mixed SD Duplicates Show Hide Chassis Slot Tuner Security Chamel Major Mimor IP Port Bitrate SNR Strength Status Proidiom 621FSP te 6 2 8 23 Proidiom 10OCINE Proldiom 202 CNNHD Proldom 278DSCHD Pro ichom 206 ESPNHD Proidom 281 VEL Figure 41 Choosing the destination mode technicolor 6 4 Displaying COM2000 Status By clicking the Display hyperlink at the top of any COM2000 web interface page you can see the information last obtained from a Discover or Refresh with the signal status of all cards in the system as shown in Figure 42 below When used in conjunction with the Refresh commands it simply filters the table so that all discovered COM46 cards are shown at the top of the table and removes any system st
47. HD d0 PA 212 NELHD 12 s 265 A amp KHD 12 278 DSCHD d0 2 245 TNTHD 276 NGCHD Sa TTT or Figure 47 COM2000 Refresh Page 6 8 Evaluating COM2000 System Status By 78 technicolor pm g clicking the SysInfo hyperlink at the top of any COM2000 web interface page you will access the page shown below in This table gives you the ability to identify a number of different unique identifiers for every COMAO card as well as to identify which card in the chassis if any has been assigned the generation of the Electronic Program Guide EPG See section EE gt http 192 168 3 18 c O X Box H5 w O ERE DIRECTV COM2000 technicolor Commands Overview Discover PairingInfo TuneAll Help Refresh Display SveINg Healthinfo EPG Syslog Lock ATSC 401 QAM Chassis Slot CardIP EPG MAC Address l l 192 168 3 18 c12795 d59a 6b l 2 192 168 3 19 c4 27 95 d59a34 Figure 48 COM2000 SysInfo Page 79 technicolor Following is a detailed list of the information available on the SysInfo System Info page Chassis This field reports a unique identifier for the chassis In systems that contain multiple chassis this can be used to identify each card in the system See Section 4 1 on how to assign unique identifiers to multiple chassis within a system Slot This field identifies the card s location within a chassis numbered 1 through 6 CardIP This field shows the IP address of the COM46 c
48. OM2000 system your distributor should have already installed the most recent firmware on every COMAO card However since we work to continuously improve the software associated with the system you may find it useful to stay up to date as future versions are released Note The latest firmware release covered in this manual is ST03 02 09 The following sections will explain in detail the upgrade options that were touched upon earlier within the file transfer utility located under the Tune command and on the PairingInfo page 7 1 Preparing for a Firmware Upgrade There are several different mechanisms available for upgrading the firmware in the COM2000 Before proceeding any further it is recommended that you first visit Section 5 2 1 on setting up your network connections If you are planning to use an external TFTP or FTP server review Sections 5 1 5 and 5 3 on using FTP TFTP and configuring your server in order to ensure that everything is properly configured to perform this operation Otherwise one of the COMAOs in the system can be configured as a TFTP server 7 2 Using the COM46 as a TFTP server A COMAO 1n the chassis can be configured to act as a local sever for SW and license upgrades using the Browser Upload feature in the Pairing Info page Figure 62 To upload a new firmware version use the Browse button to find the firmware file on the host system or enter the filename into the field Then press Upload to store the file locally
49. Protocol server The data transferred will typically take the form of software upgrades but it 1s also possible to configure the system to log system status messages remotely for troubleshooting 30 technicolor mpm g As mentioned previously the multi function tool Tftpd32 is very effective at handling the file transfer needs for a log file or a software update to the COMAO card Because the COM2000 is field upgradable it is important that everyone working with the system in the field understands how to perform this function so a brief overview of how to set up the TFTP server will be provided in Section 5 3 5 1 6 IP Address Discovery One potential complication inherent to interacting with the COM46 cards is that you must know the IP address of any card that you wish to interact with In the case that you do know the IP address of the card you are trying to access simply type the IP into your web browser s address bar An alternative to typing a card s IP address directly into your web browser is to use an application designed by Technicolor specifically to combat this issue called com24mdns exe Some PCs require that only one Ethernet cable be connected in order to reliably discover the cards Technicolor will make this application available to anyone who wants it An example can be seen in Figure 12 below SRE C Users rhodesr D O 6 X I Er Select COM24 Card 192 168 3 18 192 168 3 18 192 168 3 19 192 168 3 19 192
50. TV CAM ID This value is the second of the two parameters required to obtain authorization on the DIRECTV network Network ID This field reports the DIRECTV network that the tuner is currently tuned to The value recorded here corresponds to the satellite being used to transmit the channel as is determined by the most recent DIRECTV broadcast settings Frequency Index This field reports the frequency index corresponding to the channel the tuner is currently set to Authorized This field provides feedback on whether the card has been authorized within the DIRECTV network The card needs to be paired and authorized in order to receive DIRECTV programming A value of 1 means that the card has been successfully authorized 0 means that it has not yet been authorized or has lost its authorization Paired This field provides feedback on whether the smart card has been successfully paired with the COMAO card The card needs to be paired and authorized in order to receive DIRECTV programming A value of 1 means that the card has been successfully paired 0 means that it has not yet been paired or has lost its pairing Blackout This field can be used to determine whether DIRECTV has issued a blackout of the content on a particular channel This is a good thing to investigate if the video suddenly stops playing on any channel but it is particularly likely to happen with nationally televised sporting events A valu
51. UsuPUI SFR Cea dRC Ka PIE Ra Cal ER URN C REM R TA REV MD sane 109 Od T POWEFSUDDIVJSSUES a m tuere on Ta are RE m MTM ue d IM MEUM E ee 109 ONSE SE CIE UGE UID RR TMTTEC E 110 e 13 NO mO ODOT O I esee tros Ere MO vM sence see setae coe oe MM ME UR 111 8 1 4 Software UO OG C usssetea spesa ta3 rtu task Freie cs UE PER ERIS iiir HER De REOS P OPERI Iuba PER Cra hs 112 8 2 Network Connectivity Indicators ccccccecsceccccccsceccccscsceccccecsceccccecscecescecsceseecess 114 9 DBIRECIVAUTHORIZATION csc ruv Ee INE TRERTRTRT UERINEES UTR IER CET ENIE PI RREEP UE 115 10 GENERAL TROUBLESHOOTING TIPS ccscsccsceccsccsccccsccsccscsccscescsccsceacs 116 10 1 Testing Video without Pro Idiom Encryption eee eee eere enne nnn 116 10 1 1 Streaming Video to a Standard Television eese 116 J0 T2 SS Tegmino VIdHBO tO VOUI TE uites imet mmo M Md E EPI IE 117 10 2 Preventing Pro Idiom key loss csccscscscsscscsccccccsceccccccscsceccccscsceccecscscescececscecees 119 10 3 Changing CR SN E m 119 10 4 Verifying Card Authorization ccccscscscsccscscsccccccscsccccccscscescccscsceccecscnceccscecscesess 120 BOS UIE 3 DOOrSTOD MEE E LITTLE 121 Appendix A COM2000 IP CONFIGURATION CONSIDERATIONS 124 Appendix B RF SANITY CHECK eee ee eene nne nenne rennen 125 Appendix C TROUBLESHOOTING TH
52. V call center It should be noted that DIRECTV currently processes all HD programming in a batch mode process so it may take up to 24 hours for your COMAO cards to receive the appropriate authorization hits At the time of launch there is no reliable way to determine if a COM46 card is authorized without accessing the card s web interface The COMAO cards evaluate their authorization status at the time a channel is tuned and will retain that information as long as the card stays on Therefore it will be necessary to retune the cards once they have been authorized by DIRECTV If the desired programming has already been fully configured this can be easily accomplished in a single step Simply copy the current tuning table provided at the bottom of the TuneAll screen and paste it into the text field provided At this point you may make any changes necessary Just click the Submit Query button when you are finished The authorized cards should be able to stream the desired content If they do not check the CAM log for any new error messages Under normal circumstances the COMAO cards in the COM2000 system should never lose their authorization However like a normal DIRECTV set top box if a card is left unconnected from the DIRECTV network for an extended period it will lose its authorization 115 technicolor e ow 10 GENERAL TROUBLESHOOTING TIPS The most common problems encountered with the COM2000 systems are due to poor RF signal c
53. an be uploaded to multiple cards in the same way the multicard SW upgrade is Once a key has been successfully accepted by a COM46 FLX card it will be capable of receiving HD programming The only indication to the user that a FLX card has been upgraded from the web interface will be that HD channels will now be displayed in the pull down menu on the overview page and manually tuning HD channels will now be successful 392158 318 op nin estoni semen mte p cox gt COM2000 DIRECTV COM2000 technicolor JM 4 Commands Overview Discover PairingInfo Tune AH Help Refresh Display SysInfo HealthInfo EPG Syslog Lack ATSC 407 QAM Chassis Slot CardiP RID CAM ID Sena Number Authorized Pared SW Verson Up Tme Upgrade l 192 168 318 036624338228 003804209016 2097322765 ST03 02 08 Od Oh 4 192 168 3 19 036624338632 003805100074 2097316705 l l S 1030208 Oth 7 192 168 3 20 036624337519 003805175621 2097314817 1 I ST03 02 08 OcdOh l B 192 168 3 21 036624336545 002299004701 1 l I ST0302 08 OdOh 5 192 168 3 22 036624337402 003805104894 2097316134 i I STO3 02 08 OcdOh 6 192 168 3 23 036624337238 003805104902 2097316136 l I ST030208 OcdOh Software Upgrade Jaage Ss license Server IP Address 192168318 X Filename COMM6featuresTuscon Subm amp Query Browser Upload IPI server st 192 1680 3 1B current files 110208 AMS featuresiusconSpringsResort CalaverasCcunty xml Upload a file to the IFIP serv
54. applied in the Fixed mode Gateway This field allows you to set a default gateway of your choosing for the COM46 card This field is only applied in the Fixed mode and must be set when using that mode Time to Live Time to Live field in IP protocol header Log IP This field allows you to direct the COMAO card to send its log files to an external destination automatically This is very useful for monitoring the health of the system over an extended period After entering the IP address of the destination the log files will start being forwarded to this address after a short delay You may then run a system logging utility like Kiwi on the destination computer to capture this information Log_Level This field allows you to define the level of detail that will be captured in the resulting log files Due to the complexity of this setting it 1s strongly advised that it be left blank unless someone from support has asked to change the value UtilConfig This field is for development purposes only and should be left blank unless you 60 technicolor m mm 44 have been asked to modify the value by someone from technical support Please refer to 10 5 for more information on using these settings 61 technicolor 6 2 8 Using the COM46 Direct Tune Feature The information shown in below is one of the subsections available on the Advanced Edit page Direct Tune Tuner Index Network ID Frequency Index Subm
55. ard that resides in the chassis and slot combination to its left EPG This field shows whether the card identified 1s generating EPG data MAC Address This value is loaded during the manufacturing process and is unique to every COM46 card Every IP enabled device contains a similar address which is used to ensure that all Ethernet traffic 1s routed to the correct destinations 30 technicolor mou 6 9 Evaluating COM2000 Health Status By clicking the HealthInfo hyperlink at the top of any COM2000 web interface page you will access the page shown in below The data available here gives you an impression of the overall health of the COM2000 system and can be used to identify potential problem areas at a glance BA Si http 192 168 3 18 cgi bin webcmd O X A COM2000 X mm DIRECTV COM2000 technicolor pem g Commands Overview Discover PairingInfo TuneAll Help Refresh Display SysInfo Healthinfo EPG Svslog Lock ATSC 401 QAM PSO PS1 Chassis Slot CardIP Card Temperature C Temperature 571 ig Health 1 l 192 168 3 18 NA 43 NA NA 1 2 192 168 3 19 NA 45 NA NA Figure 49 COM2000 Healthinfo Page 81 technicolor pm g Following is a detailed list of the information available on the HealthInfo page Chassis This field reports a unique identifier for the chassis In systems that contain multiple chassis this can be used to identify each card in the system See Section 4 1 on how to as
56. atus messages that may appear when running the previously covered functions EE 0 0 EM DIRECTV COM2000 technicolor a Commands Overview Discover PairmgInfo TuneAll Help Refresh Display SvsInfo HealthInfo EPG Syslog Lock ATSC 401 QAM Chassis Slot Tuner QAM Bitrate Channel SNR Strength l QAM 33 1 1 1 Mbps 100 CINE 9o 23 QAM 33 2 1 2 Mbps 100 CINE 9 2 QAM 33 3 8 1 Mbps 202 CNNHD BE QAM 40 1 5 8 Mbps 278 DSCHD 2 QAM 40 2 10 3 Mbps 206 ESPNHD 12 QAM 40 3 60 Mbps 281 VEL P 4 QAM 41 1 6 0 Mbps 264 BBCAHD 12 QAM 41 2 5 7 Mbps 312 HALLHD m 2 QAM 41 3 8 5 Mbps 232 COOKHD 15 QAM 36 1 8 9 Mbps 284 SCIHD E QAM 36 2 6 8 Mbps 212 NFLHD QAM 36 3 5 9 Mbps 265 A amp EHD QAM 37 1 5 5 Mbps 278 DSCHD QAM 37 2 8 5 Mbps 362 WEAHD QAM 35 2 3 0 Mbps 245 TNTHD QAM 35 3 0 0 Mbps 276 NGCHD Figure 42 COM2000 Display Page 6 5 Evaluating COM46 Authorization Status By 70 technicolor Pp g clicking the PairingInfo hyperlink at the top of any COM2000 web interface page you can quickly evaluate the authorization status of all cards in the system as shown in below For details on how to obtain more in depth information on this topic please refer to Section 7 This page also provides direct access to a card s internal syslog and CAM log and the ability to upgrade multiple cards These can be reached by clicking the hyperlinks that represent the car
57. ber 281 Minor Number Stream ID 111 Security Mode 12Pro ldiom Persistent 1 TRUE Submit Query Channel Close Figure 27 Advanced Tune screen portion of Advanced Edit page Information identifying the tuner currently being tuned is displayed at the top of the web page below the command links A unique tuner can be identified by chassis number slot number tuner number and IP Address Chassis This value shows the Chassis number of the COM360 that holds the COM46 card you are currently tuning Slot This value shows the Slot number within the COM360 chassis that holds the COMAO card you are currently tuning Tuner This value indicates which tuner on the COM46 card you are controlling IP This field shows the IP address of the COM46 card you are currently interacting with A detailed description of each advanced tuning field on the Advanced Edit page follows Dest IP Address In this field you will enter the IP address of the device you wish to stream video content to e g an edge QAM The COM46 will stream to any valid unicast or multicast 48 technicolor mou IP address entered with no additional steps necessary However older COM200 Chassis pseudo codes BC004 and NCO004 require that multicast streams be sent out the front port and an external Ethernet switch be used The default value 1s 192 168 0 0 Dest Port Number This field represents the port of the IP address you wish to stream v
58. can be seen in Figure 7 mm umm d DA Card Edge Connector QOIS BM ES uil _ i a t 4 LIN ys a BE rowed t ec Ethernet Port RF Output LEDs 2 C2062682 i E No melli dil 4 TETEE Recessed Reset Button Figure 7 QAM6 Front View The QAM6 outputs three unique channel grouping of four channels each according to the EIA North American Cable Television Frequency Plan see EIA 542B from the front RF connector The four channels within each channel grouping must be adjacent to one another and within the 22 technicolor same band The QAMO card contains six 6 green LEDs on its front panel that indicate power GbE Link Activity and QAM status as well as the link status for each channel group The QAM6 card s bottom right LED represents the board s power PWR state lighting up once all on board power regulators report the good state and going dark when power is removed from the chassis or when a problem is detected on one of the regulators The QAMO card s middle right LED represents the link and activity of the GbE interface on the back of the card The QAMO card s top right LED represents the status of the QAMO card It is solidly lit when the card is performing a software update It is flashing if an over temperature condition is detected on the card The QAM6 card s left LEDs represent the link status for each of the 3 channel groupings The QAMO card contains a recessed button
59. d Edit page 53 technicolor g AME gt hittp 192 168 3 18 cgi bin webc D X i2 cowoo0 x ME Read CAM log Submit Query Figure 30 CAM Log Interface on Advanced Edit page This section gives you the ability to read the log files generated by any COM46 card s Conditional Access Module CAM also known as its smart card The messages reported here match the ones that may be seen on a normal set top box and can be used to determine whether the card has been properly authorized and paired Under normal circumstances an authorized card will produce a very short CAM log file that looks like the image shown in Figure 31 below xd gt http 192 168 3 18 cgi bin webc O X comzo x INN DIRECTV COM2000 technicolor Commands Overview Discover PairinzInfo TuneAll Help Refresh Display Svsinfo HealthInfo EPG Syslog Lock ATSC 401 QAM CAM log from 192 168 3 18 Refresh Clear CAM Log 0 0 0 CARD INSERTED Done To convert GMI to local time subtract timezone offset Pacific 8 Mountain 7 Central 6 Eastern 5 Add an hour if daylight savings time is in effect Figure 31 CAM Log Report If however there are issues with the card s authorization you will see messages that look more like this 0 0 0r CARD INSERTED 54 technicolor m mm 44 19 727 727 Program Not Available in Your Area Service Blacked Out GMT Thu May 12 00 00 00 ZOTI 2 0 0 Can t view GMT Th
60. d Having signal problems here can cause channels to be missing from the program guide causing general system instability and resulting in authorizations being missed or dropped after several days This value is effectively the power level at the input of the COM46 card 125 technicolor pm g Appendix C Troubleshooting the COM2000 Problem Condition Possible Interpretations e Card is still searching for guide If the current weather conditions are Communication with card may be favorable it is recommended that the unreliable until guide data is installer revisit the RF installation acquired guidelines PWR LED continues to flash for more than 2 minutes after reboot Tuner is not locked to a channel Card rebooted with Persistent field Attempt to retune to the channel set to 0 Make sure Persistent field is set to 1 Possible RF problems Revisit the RF installation guidelines Possible guide acquisition problems Tuner LED is unlit SNR 0 AGC 140 As these conditions could lead to card Inadequate RF quality level instability it is recommended that the Signal strength is too high installer revisit the RF installation guidelines SNR 5 AGC 17 Verify that the destination IP and port number values are correct Check the CAM log for authorization Card is not streaming video Card is attempting to send to an unreachable IP address Tuner LED is lit but green Ethernet act
61. d s IP address and CAM ID as can be seen below 9 titus 192188338 1 0 atero ots D Ox DIRECTV COM2000 technicolor s Commands Overview Discos er oy shit od YS Dune At vend Kefruzh Lu yrufo OCK ATSC 407 CUM Chassis Slot CardIP RID CAM ID Serial Number Authorzed Pared SW_Version Up Tene Upgrade 192 168 3 58 036624338228 003805209016 2097322765 1 l S1030208 amp 16h 7 4 2 192 168 3 19 036624338632 003805100074 2097316705 l I 8103020 Oxtl6b Sof are Jpg ace Jsage 245W Upgrade Servez gt Address 192 168 1254 Filename Mode U TFTP Submit Query Browser Upload IFT Werver at 192 105 53 19 current files Upload a file to the IFTP server at 152 2163 35 1 amp Browse Upload RID and CAM ID List hassis s150t Ttumers RID CAM ID 1 1 7 14623315227 m a2 3201 t 1 2 8 036624338632 003805109074 Key Entry hassis sz15 tu ners RID Submit Query Figure 43 COM2000 Pairing Info Page Following is a detailed list of information available on the PairingInfo page Chassis This field reports a unique identifier for the chassis In systems that contain multiple 71 technicolor chassis this can be used to identify each card in the system See Section 4 1 on how to assign unique identifiers to multiple chassis within a system Slot This field identifies the card s location within a chassis numbered 1 through 6 CardIP This field shows the IP addr
62. dow Global Settings technicolor 40 LTV Tit CESE E RSESE T st Figure 20 Tftpd32 Settings Window TFTP Settings technicolor zyslog t Figure 21 Tftpd32 Settings Window Syslog Settings If you do not see a progress bar shown in Figure 22 within 30 seconds after hitting the Submit Query button on the upgrade page see Section 7 on upgrading your system then the file transfer will not happen In that case it is advised that you review your setup 4l technicolor Bai nk by Ph Jounin Current Directory CAtitpysoftware upgrades v Browse Server interface 192 168 1 137 Show Dir Tip Server Log viewer Connection received from 192 168 1 238 on port 1024 06 07 10 10 25 499 Read request for file imageB020113 bin Mode octet 06 07 10 10 25 499 Using local port 1214 06 07 10 10 25 499 imageBO20113 bin to 192 168 1 238 X File size 10485720 5781504 Bytes sent 963584 Bytes sec EBEBHHHBUBSHBHB Clear Copy Current Action Listening on port 9 Figure 22 Tftpd32 File Transfer Progress Screen On rare occasions the progress bar shown above in Figure 22 will appear but you will find that the requested file has not successfully transferred to the COMAO card In order to get a better understanding of what happened you should be sure to review the Log Viewer tab of the Tftpd32 interface If the file transferred successfully you should see a statement similar to the
63. ds on the TV 9 Set which channel is the EPG channel 10 Set site specific error messages indicating who to call for support 11 Send logo file for use in the user interface Receiver_ID This field is the unique receiver ID number of the target for the command The RID can be found in FIXME A RID value of Oxffffffff represents a broadcast RID and all receivers connected to the network will respond to the command RF channel This field is the RF channel the command message will be broadcast on Bank This field only applies to the Download Now message and specifies which of the 2 firmware banks in the device to store the new SW image in Filename If the command is Message Type 0 or Message Type 11 this field is the name of the new SW image or logo file to be sent to the 401 TFTP IP If the command is Message Type 0 or Message Type 11 this field is the IP address of the TFTP server that 1s going to send the file 98 technicolor pm g 6 15 Using the COM46 QAM Command The QAM link will display the page below A hitp 192 168 3 18 cgi bin O X G3 comaooo x ae DIRECTV COM2000 technicolor Commands Overview Discover PairingInfo TuneAll Help Refresh Display 3ysInfo Healthinfo EPG Syslog Lock ATSC 401 QAM EdgeQAM Modulator Which EdgeQam 192 168 6 1 chassis 19216862 Submit Query gamLog Mega Bits Per Second Port QamChannel 16 QamSubChannel PortBase Chan 1
64. e 10 1 NLobby The lobby channel 1 17 Each channel in the EPG is comprised of a still image and it can take up to 10 seconds to produce the image for every channel being offered when the EPG is first loaded For example a location offering a list of 18 channels can expect to wait up to 3 minutes for a first time EPG configuration Due to the combination of the auto scroll programming and the constant addition of new channels you can expect the EPG to exhibit some odd behavior during the initial image creation It may appear to skip around at random but it can be expected to settle back into a normal operational state once it has finished generating all the necessary images The EPG is a video only channel and you cannot set audio to play in the background Because the EPG is generated from the DIRECTV program guide data you can only add channels that are active in the DIRECTV channel lineup For example you cannot add an independent local channel to your EPG unless it is also offered on DIRECTV You must remember to reprogram the EPG anytime your location s channel offering is remapped technicolor mmu 6 10 1 Starting Out In order to access the EPG setup screen shown in Figure 50 below simply click the EPG hyperlink at the top of any COM2000 web interface page MEME hittp 192 168 3 18 cgi bin web D X gcoww x DIRECTV COM2000 techn icolor Commands Overview Discover PairinzInfo Tun AIll Help Refresh
65. e LED states Table 3 below names and describes them and provides a color by which the states will be defined in the following sections Table 3 LED States On The LED emits a steady green light Off The LED is not lit at all Flash The LED exhibits an on off pattern once a second 8 1 1 Power Supply Issues Unless a COM46 card has intentionally been removed from the COM200 chassis the PWR light on every card in the system should be lit If none of the COM46 LEDs on a chassis are lit the power supply has likely been disrupted Check for the following V The AC cords on each module are completely attached and plugged in v Both modules are locked in place v The power supply fans are running If the above conditions have all been met and you still do not see any LEDs lit there is probably an issue with your system There have been instances observed where a system will experience a brown out effectively disabling both power supplies If this is the case unplugging the system and plugging it back in may remedy the situation More commonly you may see unlit LEDs on one or multiple COMAO cards but not the whole chassis Things to check for when this situation occurs v All COM46 cards are fully aligned in their grooves 109 technicolor mpm g v All COM46 cards are properly connected to their receivers on the back panel v All thumbscrews are tightened completely If any COMAO cards remain unlit after e
66. e of 0 means that the channel should be functioning properly 1 means that the programming on the selected channel is not currently available to you TVs will display a blackout message on screen in the event of a blackout SW Version This field reports the software version that currently resides in the COM46 card All cards that have a similar web interface to the one described in this document will have a version number of at least STO03 02 09 6 2 3 Using the COM46 LED Control Feature 52 technicolor m mm 44 The information shown in Figure 29 below is one of the subsections available on the Advanced Edit page gt e http 192 168 3 18 cgi bin webc JO Xx A COM2000 X mm LED Control Led State Submit Que t 100 Figure 29 LED Control Interface on Advanced Edit page This section gives you the ability to assume control of the PWR LED temporarily This feature can help you easily identify a specific card within a chassis if there 1s ever any doubt about which card you are accessing A brief explanation of each field shown above is as follows LED State This field allows you to control the PWR LED This may be used as a simple means to identify a particular card within a chassis at a remote location The allowed values are 0 Off l On 2 Flashing 6 2 4 Reading the COM46 CAM Log Data The information shown in Figure 30 below is one of the subsections available on the Advance
67. e option of removing Pro Idiom encryption 5 Set the Security Mode field to 0 None Again this will only work on DIRECTV channel 100 Next open up VLC Media Player Select Media from the main menu and then select Open Network Stream from the dropdown menu that appears see Figure 69 VLC media player e lui EE Playback Audo Yideo Jools View Help VLC media player MzstE Playback Audio Video Tool View Help Open File Chl O p Advanced Open File Ctrl Shift O 2j Open Folder Ctrl F 9 Open Disc Ctrl D D hm E c me LOOX mi Open Network Stream Ctri N Open Capture Device Ctrl C Open Location from clipboard Ctl V Recent Media d Services Discovery d Save Playlist to File Ctrl Y Convert Save Ctril R e Streaming Ctri S X Quit Figure 69 Configuring VLC Media Player In the new window see Figure 70 set the network URL to something like udp 17 where udp stands for the UDP protocol stands for your PC and 17 is the port number The and are delimiters Set the Port field to the value you were asked to note earlier during 117 technicolor setup C File s Disc gt Network BEF Capture Device Network Protocol Please enter a network URL udp if amp 17 AEE www example cam skream awi rtp fimi 1234 mmis inns examples camJ skream asx rEsp fIserver examp
68. each individual channel you wish to stream Channel This field shows the Channel Name and the DIRECTV channel number you tune to on a typical DIRECTV tuner This field 1s also a link that permits the user to change channels If the smart card has not been authorized or paired then the channel will be highlighted in red SNR This field returns the Signal to Noise Ratio associated with the selected tuners If the SNR is low it will be highlighted in yellow and if the SNR is very low it will be highlighted in red Note For optimum performance of the COM2000 this value should be 11 or higher Strength This value provides a value corresponding to the internal Automatic Gain Control setting in the COMAO If the Strength is low it will be highlighted in yellow and if the Strength is very low it will be highlighted in red Note For optimum performance of the COM2000 this value should be somewhere between 25 and 55 This value is nominally the power level at the input of the COM46 card 45 technicolor e ow 6 2 The Tune Command The Basic Tune screen shown in can be accessed by clicking the ChannelNumber link in the Channel column of the Discover page see Figure 25 You can also access the Basic Tune screen of any given COMAO card and tuner combination by clicking the channel name number hyperlink in the Channel column on the Refresh or Display pages AE http 192 168 3 18 cgi bin webcmd O X i2 comz2000
69. ed tfc 5a 2rf licenseCount 12 baseChannel a 42 B 46 c 50 carrierOn a 1 1 B 1 alternateIp 192 168 6 99 tftpIp 192 168 3 254 tftpFilename QAM24 1 9 11 reset Submit Query Figure 66 QAM6 SW Upgrade 107 technicolor e ow Figure 67 shows the results of starting a QAM6 SW upgrade AB dE bttp 192 168 3 18 cgi bin O G X f com2000 x ME DIRECTV COM2000 technicolor Commands Overview Discover PairingInfo TuneAll Help Refresh Display SysInfo HealthInfo EPG Syslog Lock ATSC 401 OAM QamControlWrite Done tftpFilename QAM24 01 10 01 img Done Figure 67 QAM6 SW Upgrade Results 108 technicolor Pp g 8 COM2000 DIAGNOSTIC CAPABILITIES When it comes to troubleshooting your COM2000 system the COM46 card has a few built in mechanisms that can assist you Each of these can be very helpful in diagnosing general issues associated with system status and card connections that will be covered in the following sections 8 1 Indicator lights The nine indicator lights on each COM46 faceplate have multiple functionalities In addition to providing a manual toggling ability of the Tuner 9 LED by utilizing the LED controls on the Tune page as described in Section 6 2 3 the lights also exhibit a set of predefined behaviors for several conditions In recognizing the behaviors associated with the three indicator lights you must first familiarize yourself with the three possibl
70. el listing will not scroll This permits the installer to have multiple cards generating a different EPG channel listing nine channels each This will create the user experience that channeling up or down will page up or down nine channels in the guide The SysInfo tab will show which cards are generating an EPG by placing the string EPG in the Property ID field The EPG can also convert the DIRECTV guide information into PSIP guide information that is decodable by many televisions Most commercial televisions appear to ignore PSIP guide information PSIP permits the channel number to be remapped the channel name can be displayed the current time displayed and the current and next program titles displayed To generate PSIP guide information the last two numbers for each channel must list the QAMO chassis number and QAMO6 destination port number This information is automatically filled in when EpgLoad it clicked To disable PSIP guide generation for a channel set the port number to 1 If the DestIP is a valid IP address but the DestPort is 0 then the EPG channel is disabled but PSIP guide generation is still enabled Itis possible to add non DIRECTV channels to the EPG This is done by adding an entry where instead of a DIRECTV channel number the capital letter N appears followed by the channel name and program information separated by underscore characters For technicolor e ow 84 10 11 exampl
71. er PairinzInfo TuneAll Help Refresh Display Svsinfo Healthinfo EPG Syslog Lock ATSC 401 QAM Electronic Program Guide Display DestIP 192 168 6 2 DestFPort 68 TimezoneOffset 5 Pacific 8 Mountain 7 Central 6 Eastern 5 IgnoreDsST 0 LogoTftpServerIP LogoFilename 170x60 24bbp bmp bitmap file Ihe format is displayNumber minor majorNHumber minorNumber hd sd gam Chassis port OR displayNumber minor NMyChan Event info qamChassis port Ihe chassis and port are used for PSIP guide generation Set to 1 to disable 33 1 621 65535 sd 1 65 33 2 100 65535 sd 1 66 33 3 202 65535 hd 1 67 35 2 245 65535 hd 1 98 35 3 276 65535 hd 1 99 36 1 284 65535 hd 1 36 2 212 65535 hd 1 36 3 265 65535 hd 1 37 1 278 65535 hd 1 37 2 362 65535 hd 1 40 1 278 65535 hd 1 40 2 206 65535 hd 1 40 3 281 65535 hd 1 41 1 264 65535 hd 1 41 2 312 65535 hd 1 41 3 232 65535 hd 1 Submit Query lt Load currently playing channels EpgDisable Figure 52 COM46 EPGLoad Result technicolor The results shown on this page contain the programming information for all COMAO cards in your system based on the current tuning table The function assigns channel information starting from the first tuner on the leftmost card in the lowest numbered chassis and steps up one channel for every successive tuner This information will automatically be loaded into the appropriate text field the next time you visit the EPG page Note In the subm
72. er cards and two QAM6 QAM modulators This chassis contains an integrated 14 port gigabit Ethernet switch but does not include other necessary equipment such as edge QAM devices or RF distribution and signaling electronics The chassis is backward compatible with the COM200 chassis used in the COM1000 system and can support both COM24 and COM46 receivers Individual DIRECTV receiver card that fits within a COM200 or COM360 chassis and is capable of sourcing 8 DIRECTV HD or SD channels Individual DIRECTV receiver card that fits within a COM200 or COM360 chassis and is capable of sourcing 8 DIRECTV SD channels Software upgradeable to 8 HD channels with a software upgrade license purchase QAM Quadrature Amplitude Modulation is the format by which digital cable channels are encoded and transmitted An edge QAM is a device built to carry both video on demand and switched digital video streams Makers include Technicolor Arris Harmonic Inc Motorola and Scientific Atlanta Cisco technicolor The Gigabit Ethernet card GbE is a card that when installed in slot 1 of a COM200 chassis provides a gigabit speed Ethernet port for use in stacking multiple chassis or for injecting ATSC signals into a QAM6 or QAM High Definition The unit or device this term describes may be added to removed from or replaced within the system it is a part of without powering anything Hot swappable 12 technicolor down An enc
73. er et 132 168 353 158 Browse Upload RID and CAM ID List Figure 65 Applying a license file to enable features 7 5 Upgrading QAM6 Firmware 106 technicolor mm 4 Upgrading the firmware for the QAMO is similar to updating the firmware for the COM46 and XDR24A except for the following differences e QAMoO upgrade is tftp only Ftp is not available e Only one QAM6 can be updated at a time e QAMoO does not automatically reset after the new SW is downloaded It must be manually reset by depressing the recessed reset button on the front of the card To perform the SW update first access the QAM command as shown in Figure 60 in Section 6 15 At the bottom of the page are the fields necessary for the SW upgrade Figure 61 Figure 66 below shows those fields filled in as an example upgrade The tftpIP will be the IP address of the device that contains the upgrade file your PC or on card TFTP server see Section 5 3 2 The Filename will be the name of the upgrade file e g OAMO 01 05 03 1mg It is recommended that you retain the original filename of the update file you have been issued to avoid confusion later on The reset field only causes a soft reset The card needs a hard reset after the new SW is loaded S AME amp http 192 168 3 18 cgi bii O X Gcomanoo EMI Qaml12 192 53 42 71 00 02 11 5 Total 156 0 Control chassisId 1 hwVersion 0 6 swVersion 1 9 10 tempc 40 MAC 10 07
74. ess of the COM46 card that resides in the chassis and slot combination to its left This field 1s also a link to see the Syslog for that card RID This field reports the DIRECTV Receiver ID or RID This value is the first of two parameters required to obtain authorization on the DIRECTV network CAM ID This field reports the DIRECTV CAM ID This value is the second parameter required to obtain authorization on the DIRECTV network You can click on the hyperlink in this column to be taken directly to that card s CAM Log see Section 6 2 4 for more information on reading a card s CAM log Serial Number This field contains the unique electronic serial number of the board assigned at the time of manufacture Authorized This field reports whether the COM46 card s CAM has been authorized A value of 1 indicates that the card has been authorized thereby enabling the card to receive DIRECTV programming A value of 0 indicates that the card has not been authorized Paired This field reports the pairing status of the CAM card In order to be capable of receiving an authorization to the DIRECTV network the RID and CAM data must first be paired If this has not happened then the card cannot be authorized until the pairing is resolved A value of 1 indicates that the RID and CAM are successfully paired a value of 0 indicates that they are not Note Refer to Section 10 4 for more information if you notice a card t
75. hat has a value of 1 under both the Authorized and Paired columns but is not streaming video properly SW Version This field reports the software version that currently resides on the COMAO card All cards that have a similar web interface to the one described in this document will have a version number of at least ST03 02 07 The examples given have been taken from cards that are running the ST03 02 08 software release Up Time This field gives an indication of how much time has elapsed since the card was last rebooted or powered up Upgrade By checking this box for a particular card you will make each of the fields at the bottom of the screen active for that card This allows you to upgrade multiple cards at a time Figure 44 below shows in detail the upgrade section available on the PairingInfo page 72 technicolor m mm 44 2 SW Upgrade r IP Address 192 168 1 254 E Le nail gt 1e 0 TF IP Submit Query Browser Upload FTP server at 192 168 3 Ipload a file to the TFTP serve ICT 1927 41098 3 4 Browse Upload Figure 44 COM46 Multi card Upgrade Feature Following is a brief description of the relevant fields on this page Usage This field allows you to select which type of file transfer you wish to undertake for a particular card The available options are shown below It should be noted that when selecting any option other than 2 the card will appear to go thr
76. he COM2000 systems at all times but it can also prove helpful when setting up and troubleshooting a system One simple solution is the syslog feature of the previously referenced Tftpd32 but it is limited in terms of features A more feature rich option might be considered for a more robust debugging capability One alternative solution is an offering from Kiwi Enterprises available at http www kiwisyslog com but this option carries a licensing fee for a full version of the software so it may not be a viable option for the casual user Each COM46 card provides a limited syslog capability The cards are only capable of displaying 500 lines worth of log data so this may not be an appropriate tool for long term system troubleshooting However the syslog feature can be quite useful if the system operator is able to access it within that window of time after a card begins to exhibit some unexpected behavior Each COMAO also includes a SOAP event monitor and an automatic periodically generated SOAP status message that can be configured to be transmitted from the card Both types of messages can be configured to be sent to either a local or web server with appropriate firewall settings of the network See Section 6 2 7 for more details on configuring these messages 5 1 5 TFTP FTP Server The COM46 cards have the ability to transfer data to and from an external source via either an FTP File Transfer Protocol or a TFTP Trivial File Transfer
77. he video will stream to a valid channel on your television 2 Set the Major Number field to an SD video channel such as channel 100 3 Set the Security Mode field to 0 None 4 Turn your television to the channel you specified earlier on utilizing any other devices necessary to complete the system such as an Enseo box 116 technicolor m mm 44 10 1 2 Streaming Video to your PC If you prefer to use a PC during troubleshooting the only thing you need is an application like VLC Media Player as covered in Section 5 1 The instructions for configuring your PC to stream video from the COM2000 using the VLC Media Player application are included below First you will need to tune the COMAO card you are testing to stream to your PC The instructions for doing so follow 1 Under the Tune interface on the Tune page refer to Section 1 1 set the IP Address field to your PC s address refer to Section 5 3 1 for instructions on detecting your computer s IP address 2 Make note of which value the Port Number field is set to If you have already configured the system you can leave this value on its previous setting If you have not select a default value for troubleshooting that will not conflict with the port number of any of the other cards 3 Make sure the Protocol Type field is set to 0 UDP Set the Major Number field to channel 100 This is the only channel on which customers have th
78. ht Savings Time if needed This is accomplished by entering a value of 1 here The default value is 0 LogoTftpServerIP This field is used to tell the COM46 where to find the custom logo for the property This will be the IP address of the PC containing the TFTP server LogoFileName This field is used to tell the COMAO the name of the file that is to be used for the logo See Section 6 10 3 for more information on selecting and uploading a custom logo for your EPG The EPG s channel lineup is created in the large textbox on the lower half of the screen using the following format displayNumber majorNumber minorNumber hd sd QAMchassis port displayNumber This is the TV channel that the viewer will find the program on majorNumber This is the same as the Major Number field in the Channel Tune interface minorNumber This is the same as the Minor Number field in the Channel Tune interface Please note that on submission the EPG will default to 65535 if this value is not provided hdlsd This tells the guide whether to pull the data for the HD or the SD version of a particular channel The default behavior for the COM2000 is to look for HD channels so this setting allows you to add SD channels to the EPG if needed Please note that on submission the EPG will default to hd if this value is not provided QAMchassis This tells the guide which chassis the QAM6 is in so that it knows the QAM6
79. ia an Ethernet adapter In this case the management PC has been assigned the IPv4 address 192 168 1 137 This 1s the IP you will be using with the TFTP server and possibly later on with a program like VLC Multimedia Player covered in Sections 5 1 3 and 10 1 2 when testing the system configuration 5 3 2 Configuring Your TFTP Server This section offers examples specific to the previously mentioned application Tftpd32 The primary function of this tool for most COM2000 systems will be to serve as a TFTP server to facilitate software upgrades The DHCP server may also be used if a particular installation needs that functionality but you should be aware of the effect that it will have on the system as there 1s a possibility that it could pass out new IP addresses to the COMAO cards every time one of them reboots The syslog server may also be used if desired although the version offered here is not as feature rich as the Kiwi syslog daemon discussed in the previous section Tftpd32 has proven useful for performing file transfers to the COMAO cards but some important limitations must be kept in mind when using it e A successful file transfer could be prevented by any third party firewalls or anti virus tools running on your computer so you should disable them temporarily e You must be sure that your computer and the COMAO are on the same subnet e g 192 168 3 xxx with subnet mask 255 255 0 0 e Be sure to configure your TFTP server so
80. ideo to Depending upon the destination this value may not be freely chosen The default value 1s 0 Protocol Type This field is used to control whether the COMAO streams the data in UDP or RTP packet structures The default value is UDP Channel Object ID This field is the data that the COM46 actually uses for tuning purposes It will be automatically filled in when a valid DIRECTV channel number is entered into the Major Number field Before the card has been successfully tuned the default value is 0 For some local markets there are multiple DIRECTV channels with the same channel numbers To resolve this issue the Major Number and Minor Number should be set to zero and the correct Channel Object ID must be entered Contact Technicolor to convert the television call letters to the Channel Object ID Major Number This field is equivalent to the DIRECTV channel number you tune to on a typical DIRECTV tuner The default value is 0 Minor Number This field is automatically filled in by the COMAO card with a default value of 65535 If the DIRECTV channel has a minor channel number then the Minor Number value must be entered Many DIRECTV channels have both high definition and standard definition channels with the same Major and Minor numbers The COM46 will prefer the high definition channels in this case To prefer the standard definition channels instead add 100000 to the Minor Number In most cases this would cause the
81. is each chassis will need to be assigned a unique chassis ID This can be done by removing the back cover of the COM360 and setting the DIP switches located on the backplane as shown in Figure 9 The chassis will ship preconfigured from the TCH factory as chassis 1 If there are multiple COM360 chassis in a system they must be configured with different IDs or several of the IP addressing schemes will work improperly possibly creating strange and unexplainable video routing and decoding behavior 24 technicolor m mm 44 Ss Chassis ID Configuration Switch E Figure 9 COM360 Chassis ID Configuration Switch Location d CPSI c uda T 2x 25 technicolor ow The DIP switch pictured above will allow you to assign the chassis a unique ID between O and 15 by setting the switches as described in Table 2 Note The photo above and the table below are written as if you are standing with the rear of the COM360 facing you and are looking at the upper right quadrant of the backplane Table 2 COM200 Chassis ID Configuration Chassis ID Switch 1 Switch 2 Switch 3 Switch 4 DOWN DOWN DOWN DOWN UP DOWN DOWN DOWN EELJESEJES o aj fe eom oa O om w o on O s own oom own ope om own owt em oa 26 technicolor e g 4 2 Installation Requirement Guidelines Here are a few guidelines to keep in mind when installing the COM2000 system that will minimi
82. ission results shown above a 0 at the end of a channel line refers to a submission of sd and I refers to hd 90 technicolor mou In order to customize the EPG to match the property s lineup you will need to go back to the main EPG screen by clicking the EPG link at the top of the page From this screen you will need to tell the COMAO card where to send the EPG data an edge QAM for instance define a time zone offset and modify the lineup as needed You may also upload a logo for the property that will be displayed in the upper right corner of the EPG See Section 6 10 3 for instructions on selecting and uploading a logo When modifying the EPG channel lineup the channels can be entered in any order as the COMAO card will automatically sort them by channel number when it builds the guide As with the tuning table on the TuneAll page you may edit the EPG information in its text field on the page but it is recommended that you make all changes in a separate text editor and save a copy of the text file for easy retrieval in the case of any information loss Once you are finished entering all of the information necessary to build your EPG simply click the Submit Query button at the bottom of the screen Doing so will provide you with a screen that reports all of the data the COM46 card has been sent This screen will look similar to the resulting screen after clicking the EPGLoad button Once the EPG has had eno
83. it Query Figure 35 Direct Tune Interface on Advanced Edit page This section gives you a method to force a tuner to a particular satellite and transponder pair This ability can especially useful when attempting to track and isolate RF problems with the COM2000 system The data required to perform this operation can be gathered from the basic Tune interface shown in above A brief explanation of each field follows Tuner_Index This field allows you to direct an individual tuner to tune to a specific network ID and Frequency_Index Network_ID This field displays the DIRECTV network of the currently tuned channel This number correlates to a specific satellite and can be used in conjunction with the Frequency Index field below to determine whether the card is locked to the correct channel version as of this version of the manual all SD content resides on Network 0 and the HD content is spread across Networks 10 and 15 Frequency Index This field displays the DIRECTV frequency index of the currently tuned channel This number correlates to a specific transponder and can be used in conjunction with the Network ID field above to determine whether the card 1s locked to the correct channel 62 technicolor mpm g 6 2 9 Using the COM46 Simulcrypt Feature The information shown in figure below describes how to enable the use of the COMAO with a Simulcrypt compliant encryption system such as Samsung s LYNK DRM
84. it may indicate a problem with the tuner Try tuning to another known working channel on the problematic tuner If this doesn t work you may have a faulty tuner connection If it does the card may have encountered a problem in fetching guide data and you should try resetting it Switch the coaxial cable from an operational tuner onto the faulty tuner If this causes video to start playing you may have a faulty SWiM If it does not there is probably an issue with your tuner and you should call it in Switch the coaxial cable coming from your RF distribution panel to another known working SWiM If this works you may have a problem with your SW1Ms and should call the manufacturer 10 4 Verifying Card Authorization If multiple channels in the system are not playing check for the following 1 120 If all tuners on a single card are malfunctioning you may first want to check that card s authorization status If either the Authorized or Paired columns on the PairingInfo page see Section 1 1 display a 0 the card is not yet authorized If the Authorized and Paired columns both display a 1 check the card s CAM log see Sections 1 1 and 6 2 4 on accessing the CAM log for any Card not Authorized error messages At this point you may want to call DIRECTV to confirm your card s authorization status For any cards with authorization problems see Section 9 for best practice procedures i
85. ivity AT LED flashes slowl ashes slowly Poribleuuihoneauonprobler problems If found tune to channel 100 and attempt reauthorization Check RF plant characteristics and SWM Tuner is having SWM registration or connectivity with a SatBuddy other RF problems Check the system log for correct SWM Tuner LED is blinking Tuner is locked but no video packets registration are being sent Check the CAM log for authorization Possible authorization problem problems If found tune to channel 100 and attempt reauthorization Card has not fully booted yet An invalid Channel Object ID has been entered Channel 0 Guide acquisition problem Local channel acquisition problem If left in this state for too long the card will lose authorization Wait for the PWR LED to stop flashing Reboot the card to force it to get new guide data and then attempt to retune it Check the CAM log for authorization problems If found tune to channel 100 and attempt reauthorization Card has not fully booted yet An invalid IP destination was IP Address 192 168 0 0 entered Card rebooted with Persistent set to 0 Wait for the PWR LED to stop flashing Verify the configuration settings Try reprogramming the card making sure to set Persistent set to 1 126 technicolor Problem Condition Possible Interpretations Card required authorization hits multiple Tuners locked to 99B or 103B channels lose their authorization e
86. ktop or laptop computer equipped with an Ethernet port or a USB port with Ethernet adapter any of the recommended applications listed in Section 5 1 and a web browser of your choice COM46 and COM46 FLX Cards The bulk of this manual is dedicated to these cards They are the means by which the property will be able to receive the desired television programming for their network and control the entire COM2000 system QAM G Cards An optional board that installs in the upper left side of a COM360 Chassis It converts the COM46 s IP packetized streams to QAM modulated RF for distribution throughout a property The board provides up to 12 QAM modulator channels in addition to a 10 100 Ethernet port Each QAM channel can carry two to three HD or eight SD video channels Edge QAM In a typical installation the COM46 cards will be configured to stream to a QAM6 modulator Alternatively the COMAO IP streams can feed an external edge QAM Property Distribution Network This network set up and maintained by the System Operator 16 technicolor mpm g will distribute any channels provided by the property It may consist of any configuration of devices as defined by the System Operator Pro Idiom Enabled Televisions Televisions with built in Pro Idiom encryption system decoders It is important to note that some Pro Idiom compliant televisions only support MPEG 2 video compression The COM46 card is agnostic to the content compressi
87. l Middleware based User Interface and do not require a remote control device The COM46 card includes a built in web interface and must be configured using a web browser The video output of a COM46 receiver can be viewed on a properly equipped commercial Pro Idiom television or Pro Idiom capable set top box Manufacturers of this equipment include but are not limited to LG Phillips Samsung Sony Enseo and Technicolor 14 technicolor m mm 44 Refer to Figure 1 below for a diagram illustrating a complete COM2000 system RF Signal Level bOdBm to 30dBm per Transponder LNB 101 agy LNB99 E e SWM32 Ka B Ru Ka A Single Wire Multi switch 99B 101 99A Left ev rd LNB 103 ay LNB 110 ag LNB 119 ay 99B 101 99A Right 103B 110 119 103A Left 103B 110 119 103A Right RF Signal Level 55dBm to duixdxbs dri a iride clc rc E d 25dBm per Transponder AAAA A O r COM360 Chassis RF Distribution DCI401 DCI401 MCS MCS e e e Pro Idiom enabled Digital TVs with tuners TV TV HDMI Digital TVs and or analog TVs Up to 6 Receiver cards Up to 2 QAMI6 cards Optional Figure 1 COM2000 System Overview COM2000 System This describes the entire video distribution system setup as seen above including all devices and connections that work together to stream DIRECTV HD video programming LNB Low Noise Block This 1s a device that acts as the electronics
88. later on The mode determines whether the card tries to contact a FTP or TFTP server To use the single card upgrade method go to the File Transfer section of the Advanced Tune page see Section 6 2 6 Enter the IP address of the server and filename of the new image as indicated above and press the Submit button The same method can be used to enter a license file on a single card for an SD to HD upgrade or other feature upgrade see Section 7 4 only the Usage field should be set to 4 License 103 technicolor m ow If one desires to update all of the COMAO cards in a chassis multi card upgrade method then all upgrade fields would be checked as shown in Figure 63 below 916 189158318 c beerhon AO Lem DIRECTV COM2000 technicolor mm s Commands Overview Discover PairingInfo Tune AH Help Refre D D o Info Healthhrfo EPG 2 nog Lock ATSC 40 44 M Chassis Slot CardiP RID CAM ID Senal Number Authorzed Pared SW Verson Up Tene Upgrade 92 168 3 1 amp 036624318228 0032042006016 2097322765 l STO 0208 Odih 2 192 168 3 19 036624338632 003805100074 2097316705 1 ST030208 Odi7h 1 3 192168320 036624337519 003803175621 2097314817 1 1 STO030208 O 17h 192 168 322 036624337402 003805104894 2097316134 1 1 ST03 02 08 0d17h 6 192 168 3 23 036624337238 003805104902 2097316136 l ST030208 Od Oh v Software Upgrade X Usege 25 SW 1 Ipgrade hg Server IP Address 192168 3 18 Mode
89. ldown allows you to assign a tuner to any channel carried in the guide including channels that the account is not authorized to receive See Figure 40 The SD Duplicates radio button can be used to hide the SD versions of channels that have both SD and HD versions Mode Selects between QAM and IP mode for entering the destination of the tuned video stream See Figure 41 The default display mode for the Overview page can be set using the Display Mode radio button shown in Figure 3 Major Minor Selects the major and minor QAM channel to display the associated video on The pulldown menu will automatically try to find the next available QAM channel detected in the network however it does update the available channel list until the Submit button is pressed Bitrate Shows the bitrate associated with the selected QAM channel If the destination IP is not a Technicolor QAM modulator card this field will read 0 0 and will be highlighted in red SNR Shows the signal to noise ratio for the tuned channel If the SNR is 10 or below the block will be highlighted yellow Strength Shows the relative signal strength for the tuned channel If the strength is 50 or below the block will be highlighted yellow 65 technicolor e ow xd eu B emsscami iibegrre ehem emite D OX comm uaa File Eda View Favorites Tools Help DIRECTV COM2000 technicolor TE oW Commands Overview Discover Pairingiafo Tune All Help Sending MONS
90. le arg S e JEest sdp http f www vaourkube comiwakch v gg64x Show more options Play M Cancel Figure 70 Opening a Network Stream If you have set up all your connections as directed VLC Media Player should start streaming video output from channel 100 The resulting screen should look similar to the one shown in Figure 71 118 technicolor y i oda t92 168 4 137 301 VLE media player TER tei Pheybxk Ax yo pok wew Heb Jc RFD TV Style Science Channel Sundance Showtime Unlimited Syfy az Sleuth Tas o Smithsonian an TCM Turner Classic Movies SOAPnet TCT Network Speed m TEE Neck Spike TV Tennis Channel e The Sportsman Channel TLC The Learning Ch ax Sprout PBS Kids TNT oo Starz Super Pack Travel Channel e M mimi PLUS L0 up 4 192 355 1 237 301 Figure 71 Streaming Video from a COM46 Card 10 2 Preventing Pro Idiom key loss Each commercial TV that supports Pro Idiom decryption must contain a copy of the secret Pro Idiom decryption keys These keys can be corrupted which will prevent the TVs from decrypting Pro Idiom encrypted video until the TV is re keyed The main way that Pro Idiom TVs lose their keys is as follows A Pro Idiom encrypted channel is being watched The Pro Idiom keys are sent on a different PID for each video channel The TV is asked to change channels to a different QAM carrier which causes the TV s tuner to receive a different transport stream This ne
91. lename of the application image in the Boot File field and hit OK DHCP Pool definition IP pool starting address 0 0 00 Size of pool In Boot File EOM46 5103 02 09 WINS DNS Sever 0000 Default router ooon Mask foooo Domain Name E Additional Option D DHCP Options v Ping address before assignation V Bind DHCP to this address 192 1 8 3 254 IV Persistant leases Default Help Cancel Figure 73 BOOTP file setting 122 technicolor Next make sure that the DHCP option is checked in the GLOBAL tab and hit OK The Tftpd32 application will need to be restarted after making these changes Start Services iw TFTP Server TFTP Client f SNTP server F Syslog Server Enable IPv6 OK Default Help Cancel Desk Heb Caes Figure 74 Enabling the BOOTP server Once the BOOTP option is enabled the next reboot of the COM46 whose image has been erased should cause it to download a valid 1mage reprogram itself and reboot 123 technicolor Appendix A COM2000 IP Configuration Considerations The COM46 and COM24 cards have a lot of flexibility when it comes to selecting and configuring any of the available IP addressing modes This flexibility can be very helpful in making sure you get the optimal IP configuration for your installation but it also has the potential to allow you to make the system non responsive if
92. ll tests pass tune to channel 100 and attempt reauthorization Verify that the account has been set up properly Revisit the RF installation guidelines Run through the guide acquisition spot checks Try to isolate the problem to a particular tuner or frequency by temporarily changing the DIRECTV channel Verify that the installer has not attempted to stack three 3 HD DIRECTV programs onto a single QAM channel Change the television channel Check television model for Pro Idiom encryption capability Revisit the RF installation guidelines Run through the guide acquisition spot checks Try tuning to other networks to rule out B band converter issues Check the CAM log for authorization problems If found tune to channel 100 and attempt reauthorization Verify that the PWR and Tuner LEDs behave as expected Verify that there are no authorization problems with the affected cards If there are tune to channel 100 and re attempt the authorization process Disable third party firewalls Refer to Section 7 and check for errors in upgrade settings Verify that the PC and the card are on the same subnet i e 192 168 3 xxx Problem Condition Possible Interpretations e Refer to Section 7 and check for errors in e Firmware bug makes a small upgrade settings number of cards use the wrong IP Look for an address like 169 255 7 xxx in address for software update requests the TFTP logs If found temporarily remap
93. n IPv4 Connectivity No Internet access IPv6 Connectivity No network access Media State Enabled Duration 34 days 20 18 43 100 0 Mbps Details Sent A Received 1 080 307 159 3 517 694 620 Figure 14 Local Area Connection Status window Next select the Properties button At this point you should have a window titled something similar to Local Area Connection Properties From here you will need to scroll through the list of available items and select the one labeled Internet Protocol Version 4 TCP IP and click the Properties button see Figure 15 33 technicolor 4 Local Area Connection Properties 7 f Local Area Connection Properties General Advanced Connect using SB ASX 2x98772 USB2 0 to Fast Ethemet A BBO 00772 ISH 0 f Internet Protocol TCP IP Properties This connection uses the following items Generel vi ffl Chentfor Microsoft Networks v Maa Micro Common Firewall Driver You cen get IP setings assigned automatically if your network supports this v File and Printer Sharing for Microsoft Networks capebdity Otherwise you need to ask your network administrator for the v f OoS Packet Scheduler eppropriate IP settings mel Frotoco 1199 Inte C Obtain an IP address automatically Install Propemed Use the following IP address Descnpton IP address Transmission Control Frotocol intemet Protocol The default wide trea network protocol that provides communica
94. n having your card authorized or reauthorized before calling DIRECTV technicolor m mm 44 10 5 Fixing a Doorstop If in the event of a catastrophic power fail or other glitch event during reprogramming the COMAO board becomes a doorstop it is possible to reprogram the card with a working copy of the flash image The TFTP server described in this manual Tftpd32 also contains a BOOTP server If a COM46 boots and find it does not have a valid application image resident in flash will attempt to find an image using the BOOTP protocol If it finds a BOOTP server on the network with a valid operating 1mage it will download the image and reprogram the flash so that at the next reboot it will recover full operating capabilities To enable BOOTP in Tftpd32 the Current Directory field should have the name of the directory in which the application image is stored The Server interface field should have the IP address of the host machine on which the image directory resides When these fields are correct press the Settings button and select the DHCP tab E j pU a Tftpd32 by Ph Jouni b Current Directory Ic NU sersrhodesrDocumentss MCS SColony SwImages Browse Server interface 192 1 B8 3 254 v Show Dir Tftp Server Log viewer yi start time progress total timeo Settings Figure 72 Tftpd32 Home Page 121 technicolor In the DHCP settings tab enter the fi
95. nds Oyf Thr Discover PasrimgIofo Tune All Help wa Sesma Healtiinfo EPG Suie Loci ATSC 207 GAN Sending HINS Refreshing QAM Summary Chasse IP Ah IP Base Ch Base Ch 2 Base Ch 3 I 932 16862 1192 16 6 11 30 34 8 10 192 684 11 192 168 6 11 30 34 38 Displey Mode QAM I SD Depicates Show Hide Chassis Slot Tuner Security Channel Major Mimeor Bitrate SNR Strength Status l Proc idiom 621 FSP Here 1 06 2 Pro idiom 100 CINE 3 2 Pro kdiem 202 CNNHD 3 3 59 Mips 11 Pro korn 278 OSCHD Q 40 63 Mbps 11 Pro Idam 206 ESPNHD 40 94 Mbps 14 23 Pro idiom 281 VEL i E 63M 9 3 Pro idiom 264 8BCAHD Q 56Mbp 14 Pro ldem 312 HALLHO 3 Mbps 12 Proc idiom 232 COOMMD 12Mbs 15 Pro khem 294 SCHO 8 5 Mis H Pro kiom 212 NFLHO 3 93 Mbes 12 Pro idiom 265 MEHO E 43 Mbps 12 Pro idom 278 DSCHD 64 Mbps 11 Pro ldem J62 WEAHD 2 Mbps 13 Pro idiom 245 TNTHD owp 1D Pro khom TZ NGCHO 2 3 31 Mbps id Figure 37 Overview Page Hyperlinks The IP hyperlink s in the QAM Summary below the Command tabs will take you to the associated QAM tab see section 99 The hyperlinks in the Chassis Slot and Tuner columns allow you to collapse the display for the selection so that multiple cards and chassis can be more easily displayed 64 technicolor Security The Security column pulldown allows you to apply any of the supported security modes to the associated channel See Figure 39 Channel The Channel pul
96. ne Se IEEE cmd exe p De cec and Pw U Amst Ponpa Hey m apport Figure 16 Accessing the Command Prompt window In the program window that appears you will be prompted to enter a command Type in ipconfig and press Enter see Figure 17 below mx Administrator EW Administrator C windows system ca El z Ess Administrator C windows system32 cmd exe Ethernet adapter Local Area Connection Connection specific DNS Suffix Link local IPv6 Address IPu4d Address A Subnet Mask be Default Gateway Fes bbbi bdef aafz 4ba tzij 172 168 3 13 7 255 255 255 H Tunnel adapter isatap am thmulti_ com Media State Media disconnected Connection specific DNS Suffix am thmnulti com Tunnel adapter isatap lt B1ES6EFPA 4819 43197 AC2Z2D 12AD562DBAC1 Media State CNN CE ae ee E Media disconnected Connection specific DNS Suffix Tunnel adapter Teredo Tunneling Pseudo Interface Media State Connection specific DNS Suffix Tunnel adapter isatap lt 2A5ACAC6 BADF 4A16 9D57 D6ASF5270HBR9 gt Media State Connection specific DNS Suffix ER Media disconnected Media disconnected Figure 17 Running ipconfig 36 technicolor p 44 In the example above the computer is communicating with the COM2000 system over the Local Area Connection v
97. nsuring that all of these conditions have been met there may be something wrong with the cards 8 1 2 System Startup It is important to understand the behaviors associated with the execution of normal procedures before you can effectively diagnose any card issues This section covers the sequence of events that occur in a COM2000 system at boot up The COMAO card goes through four steps at startup Self test IP Initialization obtain IP address establish network connectivity DIRECTV Program Guide acquisition Channel acquisition and video streaming P o m The COMAO cards take between 2 and 3 minutes to reach a fully functional state after a reboot or power up The status of the card can be tracked during this time by observing the behavior of the LEDs Normal LED behavior during startup is listed below in Table 4 Table 4 LED Startup and Operating Behavior Approx LED Behavior duration EE o Intialization 10 sec Boot image 1 i ae Sec verification Image execute 1 sec Ea decompress Searching for guide dais Tuners locked EN video streaming Note It is normal for the Tuner LEDs to turn on and off during guide acquisition as they register with the SWiM If a Tuner LED other than 9 is flashing the tuner is locked to a transport but is unable to stream video Check the configuration settings 110 technicolor If the guide acquisition state lasts longer than expected without the Tuner LEDs turning on
98. olor Commands Overview Discover PairingInfo TuneAll Help Refresh Display SysInfo HealthInfo EPG Syslog Lock ATSC 401 QAM EpgLoad Electronic Program Guide Display DestPort 68 TimezoneOrfset 5 Pacific 8 Mountain 7 Central 6 Eastern 5 IgnoreDS5STI 0 LogolftpServerIP LogoFilename 170x60 24bbp bmp bitmap file The format is displayNumber minor majorHumber minorNumber hd sd gamChassis port OR displayNumber minor HMyChan Event info gamChassis port Ihe chassis and port are used for PSIP guide generation Set to 1 to disable 33 1 100 65535 3sd 1 65 2 33 2 100 65535 sd 1 66 I 33 3 202 65535 hd 1 67 J 35 2 245 65535 hd 1 98 35 3 276 65535 hd 1 99 36 1 284 65535 hd 1 113 36 2 212 65535 hd 1 114 36 3 265 65535 hd 1 115 37 1 Z278 65535 hd 1 129 37 2 362 65535 hd 1 130 40 1 278 65535 hd 1 177 40 2 206 65535 hd 1 178 40 3 281 65535 hd 1 179 41 1 264 65535 hd 1 183 41 2 312 65535 hd 1 154 41 3 232 65535 hd 1 195 Submit Query Epgload lt Load currently playing channels EpgDisable Figure 51 COM2000 EPG Page Configured 88 technicolor 6 10 2 Configuring the EPG The screen shown in Figure 52 below is the result of clicking the EpgLoad button located at the bottom of the EPG screen Doing this provides a convenient starting point for building an EPG for your system 89 ES amp http 192 168 3 18 cgi bin webc O GX E coma2o00 x NN DIRECTV COM2000 technicolor Commands Overview Discov
99. omewhat problematic especially if you are used to interfacing with a card at a specific IP address Refer to Section 5 1 6 below for recommendations on how to avoid this particular difficulty If you find that you need a DHCP server in your system a useful multi function tool that also provides access to a TFTP server and a syslogger is Tftpd32 which can be found at the following URL http tftpd32 jounin net See 10 5 for more information on IP settings 29 technicolor m ow 5 1 3 Video Playback During the configuration and installation process 1t may be necessary to verify the COM46 video streams in the absence of a Pro Idiom enabled television The COMAO card can facilitate this type of debug activity by allowing the user to bypass the Pro Idiom encryption process temporarily It should be noted that this feature 1s only available when tuning to DIRECTV channel 100 Please refer to Section 1 1 Security Mode setting for additional information on this feature If you wish to take advantage of this feature you will need a video player on the PC that 1s capable of decoding MPEG video transferred via IP Packets VLC Media Player which is a free download can decode MPEG video and can be found at the following URL http www videolan org vIc 5 1 4 System Logging The COMAO cards have the ability to send logging data to a remote destination This is especially useful in situations where a management PC will remain with t
100. on type and it will stream either MPEG 2 or MPEG 4 encoded transport streams 17 technicolor e 4 3 MECHANICAL OVERVIEW The following sections contain a brief overview of the devices that you will be interacting with along with the associated hardware The intent is to give you a working knowledge of how the system operates under normal circumstances so that you will be able to recognize it when something goes wrong 3 1 COM360 Chassis 3 1 1 COM360 Front View Card Slots 1 6 PLE Ee Le er ee n P technicolor Ventilation Ethernet Ports Grates Daisy chain or external input Figure 2 COM360 Front View Figure 2 above shows the faceplate of the COM360 chassis The AC input connection shown at the bottom left provides power to the COM360 chassis The two Ethernet ports on the right of the power cord allow for direct connections to other devices such as an edge QAM Ethernet switch and or a management PC optional and allows any additional chassis in the system to be interconnected Along the sides of each card is a ventilation grate which combined with the exhaust fans in the back allow air to flow over the internal system cooling it The majority of the face shows the 6 available card slots each corresponding to a unique Slot ID capable of supporting 6 individual cards 18 technicolor 3 1 2 COM360 Rear View Exhaust Fan 1 Exhaust Fan 2 Figure 3 COM360 Rear View Figure 3 above sh
101. on to clicking the Syslog hyperlink at the top of any COM2000 web interface page the syslog data may also be accessed directly from the PairingInfo screen as discussed in Section 1 1 by clicking directly on the hyperlinks for each card s IP address as seen in It should be noted however that this particular feature will only give the results shown above if the card you are logged into and the card you wish to access are both running a firmware version higher than ST02 00 03 If a target card is not carrying the correct firmware you will be redirected to that card s Help page 6 12 Locking the Configuration The Lock tab allows you to password protect the configuration settings Figure 57 Although most screens are still visible from the browser once the system is locked no changes can be made to the entries without the password Note that Do not lose the password The only recovery mechanism is a factory reset which will delete all keys and settings from the card 93 technicolor e ow DIRECTV COM2000 technicolor Commands Overview Discover PairingInfo TuneAll Help Refresh Display SysInfo HealthInfo EPG Syslog E W7SC 401 OAM Lock Password submit Query This will lock write access to all of the cards Enter a zero length password to unlock the cards Figure 57 Locking the configuration 6 13 Using the COM46 ATSC Command The Technicolor s ATSC 8 tuner boards can be controlled by the ATSC as shown
102. onditions or to bad or loose connections Before moving on to detailed troubleshooting of any problem you should check whether all necessary connections power supply Ethernet and coaxial cables are fully plugged or screwed in that all cards are fully inserted and that the proper RF signal levels are available at the inputs to the system Once you have ensured that everything is tightly secured try retuning and or rebooting any problematic cards If the problem persists look over the following tips and review the appendices before contacting your distributor 10 1 Testing Video without Pro Idiom Encryption You may find it necessary at times to test a card s ability to stream video If you do not have a Pro Idiom enabled television readily available 1n the system area it 1s possible to send standard definition video to a standard television or you can send IP video directly to your PC 10 1 1 Streaming Video to a Standard Television If you happen to have access to a television in the test area that will be capable of playing the specified video stream it 1s possible to set up a system that will allow you to troubleshoot without using Pro Idiom Under the Tune interface on the Tune page refer to Section 1 1 set the IP Address to the edge QAM as you normally would 1 Set the edge QAM to stream on the channel of your choice according to the specifications for your particular device Use whatever settings you need to ensure that t
103. or 2 COM2000 PRODUCT DESCRIPTION A COM 00 chassis fully populated with COM46 receivers is capable of tuning and transcrypting up to 48 DIRECTV channels The satellite signal is tuned and demodulated resulting in a DIRECTV Legacy or MPEG 2 transport stream This transport stream is then IP encapsulated using standard Internet protocols and RFCs and is sent out via the Ethernet interface over the chassis backplane The data can then either be routed to an internal QAM6 modulator or sent to an external edge QAM device or for distribution on an IPTV network The original DIRECTV broadcast video encoding format MPEG 2 or MPEG 4 compression is preserved and the output transport stream is encrypted with the Pro Idiom or other optional encryption standard Multiple COM360 chassis can be stacked in order to provide more than 48 output channels While there is no technical limit to the number of COM360 chassis that can be configured in this manner the DIP switches used for setting individual chassis IDs are only capable of providing 16 unique identifiers Refer to Section 4 1 for more information on this topic The COM46 receiver cards are controlled and managed via an Ethernet connection and do not contain an internal video decoder for viewing the currently tuned channels The COM46 card does not operate like a traditional DIRECTV receiver Specifically COM46 cards do not perform any MPEG video or audio decoding They do not provide a traditiona
104. ot ino E u oes aegUS oo RucbaesMalektsd usu ATS 125 REVISION RECORD Revision Editor Revision Description 1 Jan 2 Mark Anderson First Draft May 2014 Rob Rhodes 1 INTRODUCTION This document describes the processes and procedures for configuring the new Technicolor COM2000 system Users familiar with the previous generation COM1000 system will find most of the screens and controls in the new system familiar as they are carried over from the COM1000 with some minor adjustments for the increase from 2 to 8 tuners per receiver card There is also a new Overview tab in the GUI described in Section 6 3 which aggregates and simplifies the controls for initial configuration of the system on site For new users and installers the following sections will provide a brief overview of the system hardware an in depth guide to the COM46 user interface and descriptions of certain system processes Also included are several indices that cover common troubleshooting problems It is recommended that you read through the entirety of the manual or at least review the main sections before working with the system as it contains some important pointers that may come in handy during setup and maintenance The table below provides an explanation of some useful terms and device names that will be referred to throughout the manual You should use these terms to familiarize yourself with the different aspects of the system before proceeding any further
105. ough the usual software update cycle but that it will revert to the current build of code once it has rebooted 0 Set Log IP This option allows you to identify the IP address to which you wish to send COMAO logging for monitoring by a syslog utility 1 MT This option allows upload of Mediatune license and channel files 2 SW Upgrade This is one of two means of updating the software in a COMAO card 3 Log This option allows you to copy a COM46 card s internal log files to a PC 4 License This option allows you to load various software licenses to enable new modes and features in the COM46 One example might be upgrading the COM46 FLX to HD mode Note Options 5 through 7 are not available to users and are for development purposes only Server IP Address This field gives the IP address of the server from which Filename will be uploaded When doing a Mode 2 upgrade this field can be the address of another COM46 card to which a SW update has already been uploaded See the Browser Upload description and Section 7 for details Filename The name of the SW update binary or license file to upload 73 technicolor mpm g Browser Upload To eliminate the need for a 3 party TFTP server a COM46 can now act as a TFTP server for other cards in the system but the file to be sent must first be uploaded to the COMAO to be used The Browser Upload field allows you to upload the selected file to the card whose
106. ows the rear of the COM360 chassis The COM360 chassis also contains two 5 inch exhaust fans to provide cooling to the system Airflow is pulled through the ventilation grates on the front of the COM360 chassis across the COMAO cards and out the back In the case of an equipment failure a broken fan should be serviced and or replaced as soon as possible 3 2 COM46 Card The COM46 card is a customized DIRECTV receiver with a built in smart card and has been specifically designed to meet the unique requirements of the Lodging and Hospitality markets The COMAO is an 8 channel receiver capable of receiving up to 8 HD or SD streams from a single SWiM output removing the NDS conditional access system and adding the Pro Idiom content protection DRM The output from the card is delivered over an internal Ethernet connection to the integrated Ethernet switch on the backplane of the COM360 chassis Figure 4 below shows a detailed picture of the COM46 card 19 technicolor Upper Thumbscrew Reset Button Indicator Lights iuf 4 SWiM Input 4 Lower Thumbscrew Figure 4 COM46 card Each COMAO card contains an RF input 12 indicator lights a recessed reset button and thumbscrews on either end The cards are hot swappable allowing one card to be serviced independently of the other cards In order to remove a card simply loosen the thumbscrews that secure the card in place and pull it straight
107. owser If you are suddenly unable to even see your COMAO cards in a system that was not previously exhibiting any IP address conflicts you may wish to disable the wireless interface temporarily and see if that helps 5 3 Using a TFTP Server While you do have the option of using your choice of either FTP or TFTP to transfer data between the management PC and the COM2000 system it is recommended that you use a TFTP program TFTP is greatly simplified over FTP the biggest difference being that it does not require user password authentication which are not necessary to access the COM2000 system in the first place providing password protection for the web server has not been enabled see Section 6 12 Note This section will describes procedures specific to the previously mentioned Tftpd32 5 3 1 Determining Your IP Address In order to configure your TFTP server properly you first need to know the IP address that your computer is using to communicate with the COM46 cards The following steps describe a fairly simple process that will be useful in determining where to send file transfers containing software upgrades see Section 7 and also where to direct streaming video to test your system see Section 1 1 As seen in Figure 16 you will first need to access the Start Menu type cmd exe in the search bar at the bottom of the screen and press Enter 35 technicolor ow Mat rt bes aai All Programs NMeteecort Lo
108. package of your satellite dish It receives incoming signals amplifies and frequency shifts them and sends them to the RF distribution panel Each one 1s capable of providing two outputs Several LNBs may be combined in the antenna package 15 technicolor COM120 RF Distribution Panel This legacy device receives the incoming satellite feed via your dish receiver and distributes the signals using a series of multiswitches It then sends these signals into the COM46 cards via the RF Inputs labeled Tuner 1 and Tuner 2 COM200 Chassis This legacy device houses the COM24 or COM46 and FLX cards All video traffic 1s routed through the Gigabit Ethernet GbE port on the rear of the chassis or to the QAM6 System management and control can be done by connecting a computer to one of the management ports on the Ethernet Card or QAMO card 1 e front of the chassis COM360 Chassis This device houses the COM24 or COM46 and FLX cards All video traffic 1s routed through the two Gigabit Ethernet GbE ports on the front of the chassis or to one of the two QAMO slots System management and control can be done by connecting a computer to one of the management ports on the front panel or QAMO cards if installed Admin PC This is an optional device and is nonessential to normal system operation It is recommended however as it can be useful in maintaining desired programming and monitoring system function This can be a des
109. r Config WARNING Changing the settings im this section may cause the card to be enable to communicate Please record all settings for future reference Il Defsul Recommended 255 255 0 0 Warning You may lose comgpmniostion with the oard Figure 34 User Config Interface on Advanced Edit page This section gives you the ability to customize select features of the COMAO cards to better suit your application The cards actually support a few more features than shown here but the two most useful features have been made available here You have the ability to set the IP address the card uses or to change the mechanism the card uses to obtain IP addresses You can also control and configure the sending of log data to a PC or other monitoring mechanism via the Ethernet Following is a brief explanation of each field shown above IP Config This field allows for one of 3 methods of IP address assignments to be chosen The default IP Config setting is 0 0 Default In this mode the IP address is assigned to the card based on the chassis ID and slot the card is currently in The formula for this address is 192 168 3 1 chassis ID X 16 slot number Example chassis ID 1 slot 1 Default IP address 192 168 3 1 16 1 192 168 3 18 Example chassis ID 1 slot 6 Default IP address 192 168 3 1 16 6 192 168 3 23 Example chassis ID 2 slot 1 Default IP address 192 168 3 1 32 1 192 168 3 34 Example chassis ID
110. ryption technology used in the hospitality industry for the delivery of digital television signals of which Zenith Electronics LLC is the license holder This is the encryption standard around which the COM2000 system is designed Pro Idiom The first five characters of the COM200 and COM360 Chassis serial Pseudo code number e g BCO09 Identifies the version of the chassis The serial number is found on the label on the rear of the chassis see Figure 3 The QAM6 is an optional circuit board i e internal Edge QAM that replaces the Ethernet Card of a COM200 or plugs into a dedicated slot in a COM360 on the upper left side of Chassis The board provides 6 QAM channels in addition to a system management 100 Mbps Ethernet port Each QAM channel can carry 2 3 HD or 8 SD video channels The QAM6 can be expanded up to 12 QAM channels 2 at a time by purchasing a SWQAMI2 Standard Definition The SWQAM is a software key that will enable 2 QAM channels per key on a QAM6 card By purchasing 3 SWQAM 2 keys a QAM6 can be expanded to 12 QAM channels The person or company that performs the onsite installation Integrator The company or organization that typically holds the right of entry and Operator is responsible for installation and all onsite support on a daily basis Single Wire Multiswitch DirecTV Module used for selecting up to 8 satellite transponders for TV programs and 1 network transponder 13 technicol
111. sign unique identifiers to multiple chassis within a system Slot This field identifies the card s location within a chassis numbered 1 through 12 CardIP This field shows the IP address of the COMAO card that resides in the chassis and slot combination to its left Card Temperature Deprecated in the COM46 IC Temperature This field reports the internal temperature of the main processor chip on the COMAO card An elevated temperature here and nowhere else could mean that this chip is defective PSO Health Deprecated This field will always report N A in a COM46 PS1 Health Deprecated This field will always report N A in a COM46 Fan0 Health This field reports the health for Fan O If the fan is connected and operating properly the value should return OK If there is a problem with either of these things the value will return Fault See device labeled Exhaust Fan I in Figure 3 in Section 3 1 2 Fanl Health This field reports the health for Fan 1 If the fan is connected and operating properly the value should return OK If there is a problem with either of these things the value will return Fault See device labeled Exhaust Fan 2 in Figure 3 in Section 3 1 2 82 technicolor pm g 6 10 Using the DIRECTV Electronic Program Guide EPG Each COM46 card gives you access to an integrated Electronic Program Guide EPG that can be used to create a user defined guide channel
112. software upgrade sequence the card will upload the new image from the IP address set in the Server IP Address field for a software upgrade see Figure 63 The new SW image is then tested to verify it 1s a valid COM46 image and finally written to the card s flash memory Normal operation of the cards continues during this part of the upgrade although the LEDs will begin to flash the SW Upgrade message pattern while the flash is being reprogrammed DO NOT turn off power or unplug a card that is updating its SW image YOU WILL create a doorstop During the upgrade process the status can be determined by evaluating the LED states according to Table 5 below Table 5 LED SW Upgrade Behavior Approx LED Behavior AIF OR Tuners locked video streaming Flash programming 2 3 min Intialization 10 sec See Startup Behavior Table 4 Note The PWR LED may flash briefly at the start and or end of the upgrade If you see a behavior not described above in conjunction with a failure to complete the update it may be an indication that something has gone wrong with the update You should check that you are following each of these guidelines before attempting another update v All system PC connections are functioning correctly V The TFTP server is running on the PC handling the update v The TFTP server is fully configured and pointing to the folder containing the update v You have entered the correct destination IP
113. technicolor DIRECTV COM2000 Integrator s Manual P e SATELLITE TELEVISION Software Version ST03 02 09 REV 0 10 Contents L INTRODUCTION uiid ioniiini senio eb ipe Rie cesk1Orbcnwi pint inii obe uset nds io ni eimisoe tovs 10 2 COM2000 PRODUCT DESCRIPTION s5 3952553568 052396306253 6910 9 DA e Fus Oeo es Osee gosse 14 3 INIECHANICAL OVERVIEW 5 66 rie eee EE HEUS o FEE Ee a VE y UTER A SEE RELY e a ER Ces P rA dex 18 Sl CONISGO Cnassis m 18 3S L1 COM S60 FONE VIEW uc tiec eee Eu et in OTE T ee 18 S12 COMS60 ROOM AI 19 3 2 COM AG Car rn 19 33 COMAG FLX Cai ere 21 34 GDE Cal me M 22 3 9 1 77 CrO e m 22 3 6 QAM6 Bdfd me 22 A GETTING STARTED e pieo sess Nnr OE eR2 ESO SUSE SNEUESE SES FEsUSERUSKIS SESVIESE RIS EE SERV 24 4 1 Setting up Multiple CHASSIS siue Exod ROS Ure da eura eu eure du Xr a ue Qu Ces reo M es 24 4 2 Installation Requirement Guidelines 1 eee eee nennen eene nene enne enne 27 4 2 I General SVSTtEmtpGUIdelllleS tester AE pta rbi desides ende seid es 27 4 2 2 SVstemJIntegrator Guide ibis ped atta spe tei nueva ut eaten e E 27 4 2 3 System Operator Guidelines asserere s satel Goss sate HERE e ext tte zr RE FERE 27 5 CONFIGURING THE SYSTEM 559 Ese s res E oe a eR aae Eve Loca Cu a tus Ea 28 5 1 Useful tools erus d p oa Vin aUe Ue os nu n eua due PNE DERE DN NEU e USER E DUO ROV VVN EPI RE AE DUDEN EUs E aUNE 28 5 COBDJIQUFOtIOD COO s cito a icit
114. that they will be using the factory default range of 192 168 3 18 to 192 168 3 23 so any IP with the same prefix should work If for example you select an address of 192 168 3 249 for your PC you should generally be able to find the cards with a minimum of difficulty In addition in order to successfully perform file transfers to your system as required for software upgrades using an external server it is recommended that you give your computer an IP address that 1s 1n the same subnet as your COMAO cards when using the manual configuration method Configure subnet route to 255 255 0 0 34 technicolor 5 2 2 Avoiding IP Address conflicts When building a system that is comprised of a mixture of cards from different sources there is a possibility that some of the cards will have duplicate IP addresses thereby making communication with these cards unreliable There are two recommendations for addressing this problem The first is to use a DHCP server to ensure that each card gets a unique address The second is to use the web interface on the COM46 cards to change the IP address of one of the duplicate cards refer to Section 1 1 for more information It should also be noted that depending upon your computer s network configuration attempting to access a property s wireless network at the same time you are accessing the COM46 cards could also give the undesirable result of not being able to navigate to your COMAO cards with the web br
115. the browser s URL field 3 Log This option tells the COM46 to transfer its log file to the destination entered in the IP Address field 1 e log file is uploaded to PC 4 License This option uploads the XML license file that enables advanced features on 57 technicolor m uw the COMAO such as the HD upgrade for the COM46 FLX Options above 4 are not enabled for field use Server IP Address This field tells the COM46 card where to retrieve the software update or license file or where to send the log file based upon the Usage setting above The default value for this field is 192 168 1 254 Filename This value entered in this field tells the COM46 which file to download in the case of software updates and license files or what name you want to give the log file being transferred from the card Mode This field is used to tell the COM46 card which file transfer protocol to use for the file transfers The supported modes are TFTP option 0 and FTP option 1 allowing you to select the mode that best works with the software you use for the transfer The default setting is 0 See Section 5 3 for more information on using FTP vs TFTP The card will automatically reset after completing an upgrade 58 technicolor mmu 6 2 7 Setting the COM46 User Configuration Options The information shown in Figure 34 below is one of the subsections available on the Advanced Edit page Use
116. then the system 1s probably having difficulty acquiring the APG Advance Program Guide In this case it is recommended that the installer verify proper and healthy RF levels being fed into the RF Distribution panel The card may appear to forget its old settings during this time but they should reappear once the situation has been remedied Upon successful boot up a COM46 will revert to its previously configured channel lineup The lineup is specified either by the external control server if applicable or automatically from the cards themselves if the persistence setting was enabled when the system was configured persistence 1s disabled by default 8 1 3 Normal Operation When operating under normal circumstances there are a few characteristics you can expect to see in LED behavior The first is that the PWR LED should always be lit If the PWR LED is not lit and the chassis 1s powered check the COMAO for proper installation 1n the chassis Some behavior although not desirable is still considered normal During rainstorms or other conditions that may obstruct satellite communications the receiver may lose contact and be unable to receive guide data At this point the gin guide Tuner LED will start flashing and the other tuner LEDs may go dark A Tuner LED can exhibit one of three behaviors A tuner which is locked on to a signal and streaming video to a valid IP destination will be in the ON state The COM46 cards will maintain
117. tion across diverse interconnected networks Sybnet mask Default gateway Show icon in notification area when connected v Notity me when this connection hes limited or no connectivity Usa the following ONS server addresses Preterred ONS server x Allemete DNS server Cancel Figure 15 Internet Protocol Configuration In the window that you have just opened you will see that there are two options available for defining an IP address for your PC If your system has a DHCP server you may select the first option Obtain an IP address automatically The benefit of this option is that it greatly minimizes the chances that you will have duplicate IP addresses in your network One potential downfall of this choice however is that there is a chance that everything in your system could be assigned new IP addresses at the next reboot Unless you are using something like the COM46 exe tool to resolve those addresses for you automatically controlling the cards may prove difficult once this happens Refer to Section 5 1 6 above on how to resolve this issue If you wish to manually configure your network and ensure that you will never have to worry about IP addresses changing on you however then select the second option Use the following IP address taking care to assign a unique IP address to your PC Also configure the subnet mask to 255 255 0 0 You may not know the cards IP addresses at this point but it is very likely
118. tiple chassis this can be used to identify each card in the system See Section 4 1 on how to assign unique 44 technicolor pm g identifiers to multiple chassis within a system Slot This field identifies the card s location within a chassis numbered 1 through 12 If this field 1s grey the slot number 1s a link to messages in the CAM Log Tuner There are eight entries per CardIP for this column This represents the eight tuners available on each COM46 card QAM or IPAddress If some of the programs are streaming to a QAMO then QAM is displayed as the column header If all signals are routed out of the system then IPAddress will display as the column header instead If the card is sending video to a QAM6 this field shows the output QAM channel and QAM sub channel number If a card is streaming video to outside of the chassis this field will contain the destination IP address Both unicast and multicast addresses are supported Bitrate or Port If some of the programs are streaming to a QAMO then Bitrate is displayed as the column header If all signals are routed out of the system then Port will display as the column header instead If the card is sending video to a QAM6 this field shows the instantaneous bitrate of the channels being sent out of the QAM6 Otherwise this field contains the destination port associated with the destination IP address described above You must have a unique port number for
119. tomatically displayed 6 1 Discovery of COM46 and COM46 FLX Cards is the result obtained after the COM46 web interface s home page times out or by clicking the Discover link at the top of any other page 43 technicolor EE 0000192168318 5 57 D X f gt coo x ME DIRECTV COM2000 technicolor Commands Overview Discover PairingInfo TuneAll Help Refresh Display nfo HealthInfo EPG Syslog Lock ATSC 401 QAM Sending MDNS Refreshing Chassis Slot Tuner QAM Bitrate Channel SNR Strength 1 QAM 33 1 L3 Mbps QAM 33 2 1 3 Mbps QAM 33 3 1 8 Mbps QAM 40 1 2 4 Mbps 278 DSC QAM 40 2 8 6 Mbps 206 ESPNHD QAM 40 3 64 Mbps 281 VEL QAM 41 1 7 3 Mbps 264 BBCAHD QAM 41 2 4 1 Mbps 312 HALLHD QAM 41 3 8 2 Mbps 232 COOKHD QAM 36 1 7 7 Mbps QAM 36 2 9 3 Mbps QAM 36 3 7 1 Mbps 265 A amp EHD QAM 37 1 64 Mbps 278 DSCHD QAM 37 2 6 2 Mbps 362 WEAHD QAM 35 2 42 Mbps 245 TNTHD QAM 35 3 5 3 Mbps 276 NGCHD Figure 25 COM46 Discover Page Figure 25 shows a basic data summary that is also similar to the pages you will get by clicking on the Refresh or Display hyperlinks at the top of any COM2000 web interface page The differences will be discussed in later sections The following is a detailed list of the information found on these pages 6 1 1 Fields in Discover page Chassis This field reports a unique identifier for the chassis In systems that contain mul
120. u May 12 00 00 00 2011 3 000 Blackout GMT Thu May 12 00 00 00 2011 4 9 727 727 Program Not Available in Your Area Service Blacked Out GMT Thu May 12 VO200200 ZOLL 5 0 0 Can t view GMT Thu May 12 00 00 00 2011 6 0 0 Blackout GMT Thu May 12 00 00 00 2011 71 9 727 727 Program Not Available in Your Area Service Blacked Out GMT Thu May 12 OO0cDOSOD ZOLL The 3 digit values starting with a 7 are the DIRECTV support extension numbers associated with the error condition Other things that you may see reported here include messages about access card not being active wrong or missing RID number card not paired and programming information for audio only channels Many commercial TVs won t play audio only channels There are a few fields as described below Refresh Refreshes this display Clear CAM Log Clears all current entries in that card s CAM log 55 technicolor e g 6 2 5 Using the COM46 Software Reset Feature The information shown in Figure 32 below is one of the subsections available on the Advanced Edit page gt e http 192 168 3 18 cgi bin webc JO Xx A COM2000 X mm Reset Submit Query k amp 10095 Figure 32 Reset Interface on Advanced Edit page This section allows you to initiate a software reset on the card identified in the CardIP field This is sometimes helpful in situations where a card has become non responsive Activating this feature
121. ugh time to configure the resulting guide channel should look like Figure 53 below DIRECTV DIRECTV Guide Mon 7 12 2 00p 2 30p 3 00p 24 USAHD White Collar White Collar 27 OXGN Roseanne Roseanne Roseanne 28 DSCHD Overhaulin American Chopper 30 APLHD Animal Cops Philadelphia Animal Cop 32 AMC Cold Mountain 41 HISTHD How Bruce Lee Changed the World 45 CNeHD Scooby Doo in Where s My Mummy 50 COMHD The Daily The Colbert My Boss s 37 SPKEHD The Unit Walker Texas Figure 53 Guide Channel EPG 6 10 3 Adding a Logo to the EPG The COM46 has a built in facility for superimposing a property s logo into the upper right corner of the EPG Should the System Operator express an interest in providing such a logo it is 91 technicolor entirely up to the property to employ someone to do so It is recommended that you work with someone in either the property s Branding or Corporate Identity department or with a graphics professional in order to obtain an image that is in the proper format to be added to the EPG In order to work properly with the EPG the logo must be saved as a 24 bit bitmap bmp file and can be no larger than 170x60 pixels in size 170 pixels wide and 60 pixels long In addition the image s background can be made to render as transparent by changing the color to magenta RGB values of 251 0 255 An example of this can be found in Figure 54 below Original Image Modified Image On screen
122. very few days Frequent macroblocking of the picture Pink and green blocks on TV COM46 cards only tune to SD versions of channels No video on one channel No video on multiple channels Cannot execute file transfers 127 e Possibly nothing it could just be a function of the way the authorization queue works Possible RF problems Possible guide acquisition problems The COM46 network tuner is unable find the guide data from the 101 satellite If the weather conditions are favorable there could be an RF signaling problem If only high action channels are affected it could be a problem with the QAM setup Problem with the Pro Idiom decode path This may be seen at power up of some TV models The TV you are trying to use does not support Pro Idiom encryption Possible RF signaling problem Possible guide acquisition problem Possible entitlement problem Possible RF signaling problem Possible authorization problem If the channels are supposed to be coming from the same slot it could mean a problem with that COM46 card If the channels are on different cards it could mean an RF signaling problem If the channels are on different cards it could mean a guide acquisition problem Firewall might be blocking transfers TFTP server setup issues IP address issues technicolor e Wait the full 24 hours recommended for authorization Run through the guide acquisition spot checks If a
123. w transport stream contains non Pro Idiom key packet on the same PID that previously contained Pro Idiom key packets These are normally audio packets The Pro Idiom chip incorrectly interprets these audio packets as Pro Idiom key packets This confuses the Pro Idiom chip and causes it to lose its keys The QAMO modulator solves this problem by automatically moving only the Pro Idiom key packets to a high PID range that 1s only used for Pro Idiom key packets If a non Technicolor piece of equipment is sending packets in the high PID range that overlaps the Pro Idiom key PIDs then contact Technicolor for how to modify the QAM6 s Pro Idiom key PIDs To minimize the possibility of Pro Idiom key loss when using other QAM modulators the COM46 will only output a single audio stream To enable a second audio stream set the Stream ID to 54000 10 3 Changing the Input If a particular channel in the system is not playing the first thing you should do is to ensure that your RF signal strength is outputting appropriate values Next try resetting the card If the 119 technicolor problem persists you need to determine whether the video feed is glitchy or if you are working with faulty equipment Locate the problematic tuner and go over the following steps 1 Tune to the faulty channel on another tuner that is known to be functioning If video still isn t streaming there is probably an issue with the satellite feed If the channel does work
124. ze the potential problems that the system could be expected to encounter 27 4 2 4 General System Guidelines The optimum RF levels at the input of a SWM module are 30 to 50 dBm per transponder The optimum RF input levels for the COM46 cards are 25 to 45 dBm per transponder COM46 cards can only be connected to a SWM module they will not support a multiswitch COM46 and COM46 FLX cards contain 8 tuners and must be supplied with a dedicated SWiM output The COM2000 system is designed to operate properly in ambient environments of 104 F 40 C or less The system will not be capable of streaming any video on any channel besides 100 until the COMAO cards have been authorized by DIRECTV 4 2 2 System Integrator Guidelines The system integrator must provide a mapping of TV channels to COMAO slots and tuners The COM2000 will generally be preconfigured including the appropriate RF and IP connections to a QAM6 edgeQAM device Any necessary DIRECTV SWiM units should be supplied by the System Integrator 4 2 3 System Operator Guidelines It is recommended to use the StarRoute SRSN4 Normalizer within the property s RF plant before the distribution panel in order to normalize the B band K signals with the traditional K satellite signal levels B band signals are generally higher powered and tend to saturate the converters unless the installer is very careful regarding input signal levels going into the distribution network

Technicolor COM2000 Integrator's Manual

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