Talkswitch E3 User's Manual
Contents
1. Telephone Lines See Arrows incoming fax Step C Activate the Line Step D Config TalkSwitch System Configuration DEAR File view Tools Help Enter the Line tele A phone number This is About TalkSwitch the number people use System Information TalkSwitch to call your Office Administration lt IP Configuration VoIP Configuration 4 Activate line Telephone Lines VoIP Lines ree Se BEN z Line Hunt Groups me detected at initialization No Fax Information Phone numbers ee ee Ste p E Local Extensions 555 1 111 Calibration should be oaan Remote Extensions Main number l completed whenever a line is Enter the distinctive ring Extension Ring Groups V Distinctive Ring 1 555 2222 added or changed number on this line On Hold Ringback This is the number peo E Voicemail T Distinctive Ring 2 _Lalbrate Lines ple will call to get your Call Handling l Call Back Call Bridge Telephone Company Services fax machine Options Check the box corresponding to the services currently active on this line F 3 Way Calling Conference 3 3 Set Fax Detection on Distinctive Ring Number Configure the fax detection as shown STEP B Choose System Information and then Enter the Distinctive Ring number for the incoming fax This is the number people will Fax Information See Arrows call to get your fax machine and is the same as St2. Lines L1 to L4 Memory card slot on side AC connection to power outlet PAL 3am jack Serial connection to PC computer via an RS232 serial cable USB connection to PC O F m S F m S P m N computer via a USB cable a O o YD cron ET jack to E2 jack to E3 jack to E4 jack to Extension 111 WWW TALKSWITCH COM Extension 112 Extension 113 Extension 114 WWW TALKSWITCH COM CONNECTING DEVICES Move the TalkSwitch to a location where it can be attached to incoming telephone lines and your telephone devices Connect phone devices as shown in the Suggested Configuration on the previous page this corresponds to the TalkSwitch default settings TalkSwitch does NOT need to remain connected to the computer only when changing configuration settings Here are a few things to consider when placing your TalkSwitch Incoming Phone Lines Choose a convenient wall jack for you to attach to your TalkSwitch Then connect your telephone lines in the following manner Connect the first incoming phone line to L1 L2 Connect the second to L2 TalkSwitch 48 CA and 48 CVA users can then con nect remaining lines to L3 L4 and L4 If you have 2 lines out of 1 phone jack you can plug it into the L1 L2 and L3 L4 jacks Local Extensions Plug each internal tele phone into lines E1 through E8 consecutively Make sure the fax line has been put into E8 or E3 It is a good idea to connect E
3. extension 112 will show line 2 as E E E active etc Line Splitter C Line Splitter A i Through the software you may configure each incoming line to ring any i given number of extensions including all the extensions However be a C careful if incoming line 1 is configured to ring extensions 111 112 113 O PEENE and 114 An incoming call will ring all four phone lines lines 1 through 4 Extensions 111 112 113 amp 114 at the same time Instead configure incoming line 1 to ring extension 111 line 2 to ring extension 112 etc To Tel Line L1 L2 To Tel Line L3 L4 RJ 11 Cord 2 line 4 wire male to male connector RJ 11 Coupler 2 line 4 pin female to female connector Male 4 pin Ext 112 y l To Jack E2 Line Splitter L1 and L2 are single line 2 pin female connectors Ext 112 that join to a two line 4 pin male connector A 4 To Jack E2 Y Y duplexer and not a line splitter 4 Ext 113 A To Jack E3 Ext 114 To Jack E4 L1 2 pin L2 2 pin pin female receptical will indicate that you have a WWW TALKSWITCH COM 7 CONNECTING FAXES 1 Choose a Method to Handle Incoming Faxes Only you can decide how you want to configure your office Some solutions will be suited to your needs others won t Take a look at each option to decide what is best for you Option 1 Dedicated Fax Line You may already have an incoming dedicated fax line Simply connect this line to your fax machine directly and
4. or if your telephone lines are noisy the auto attendant may have difficulty detecting the incoming CNG tone and therefore not route the call to the fax machine Which Option Do You Prefer Option Complete This Step Only Option 1 Dedicated Fax Line Step 2 Option 2 Distinctive Ring Step 3 Option 3 Detection via Auto Attendant Step 4 2 DEDICATED FAX LINE Connect the fax machine directly to the incoming fax line The remaining incoming lines can be connected to TalkSwitch via jacks L1 to L4 to an incoming line The local phone extensions are connected to jacks E1 Incoming Lines connected to through E8 TalkSwitch to be shared among oe pipiens Remember TalkSwitch 24 CA units only have 2 incoming lines and 4 local extensions so incoming lines are con nected to jacks L1 and L2 and local phone extensions to E1 through E4 TalkSwitch 48 CA and 48 CVA with dedicated fax line 3 DISTINCTIVE RING FAX DETECTION 3 1 Connect TalkSwitch to the PC then Open the TalkSwitch Software Connect TalkSwitch to your PC and open the TalkSwitch Configuration Software For details refer to the TalkSwitch Installation and User Guide 3 2 Set Distinctive Ring Numbers One of the incoming lines will have a distinctive ring number assigned to it This number will need to be recognized by TalkSwitch as an incoming fax line Follow the steps below Step B Choose System Information and then Choose the Line number for the
5. 4 to a phone as this is the only extension that will work during a power failure Location Check out the location of electrical wall outlets and telephone jacks in the room Place TalkSwitch close enough to these items using your AC Adapter and telephone cords Music on Hold Connect the 1 8 3 5mm phono connector from the music jack to an audio source such as CD player radio tape player or computer sound card Need Help Wiring Need help wiring your house or small office Not sure where all the jacks are or what colors of wires you should use Need to do some rewiring Make the most out of your phone system with our Home Office Wiring Quick Guide WIRING PHONES Incoming E Phone Lines TalkSwitch Jacks Call Handling E1 E2 p T All incoming calls will be routed to the individual phones by TalkSwitch All call handling such as call forwarding transferring voicemail etc is done by TalkSwitch NOTE Incoming lines are not directly connected to any of the local exten a sions instead the software determines which incoming lines are routed to what local extensions Y l 114 By default all incoming lines ring all local extensions How you change the default software settings will depend upon the types of phones you use and how you decide to wire them TalkSwitch 48 CA and 48 CVA Rear Panel From Phone Lines RJ 11 cable to incoming phone lines Use the following pages to E1 E2 E3 E4 determine how to connect sin
6. CONNECTING PHONES FAXS amp DEVICES TO TALKSWITCH TALKSWITCH QUICK GUIDE CONNECTING PHONES WHAT WILL MY PHONE SYSTEM DO Default Equipment Settings Simply connect the Talkswitch to your phone system as shown below FAXES amp DEVICES TO TALKSWITCH CT TS005 504 EN Your phone system will do the following 03 TalkSwitch Back Panel TalkSwitch 48 CA 48 CVA shown here Model Differences TalkSwitch 24 CA 2 Lines In L1 L2 and L2 only 4 Local Extensions E1 E4 only No Lan Connection TalkSwitch 48 CA and CVA 4 Lines In as shown 8 Local Extensions as shown LAN Connection An incoming call on any line will ring all local extensions A receptionist can manually transfer calls to local extensions or voicemail Every local extension gets a voicemail box Extension 114 E4 works during a power failure Additional Capabilities can be added by installing the TalkSwitch Software SUGGESTED CONFIGURATION Connections from the TalkSwitch to all your telephone devices and computer you need not add all of the phones The fax machine should be put into local extension E8 for a TalkSwitch 48 CA and 48 CVA or E3 for the TalkSwitch 24 CA Es jack to E6 jack to E7 jack to E8 jack to Remote Extensions 211 212 218 Extension 115 Extension 116 Extension 117 Extension 118 O fm m a E E 6 E LAN Music on Hold 3 5mm jack ie CG o A amp Incoming Phone
7. a to the recep K ionist Again you may made within 5 l seconds then go to local ext l 114 change the local exten sion of your reception Utilities for Auto Attendant 1 ist and the time it Before an Auto Attendant can be fully functional you need to record your Auto takes to fall through to Attendant message using a telephone or load a pre recorded Auto Attendant extension 114 Record Instructions Load Auto Attendant Erase Instructions Step D above configures the incoming fax line The default configuration assumes that the fax machine is attached to extension 118 TalkSwitch 24 CA users should connect to extension 113 Adjust these values to match the extensions you will plug your fax into 12 4 3 Configure Incoming Phone Lines Each incoming telephone line has to be set to answer incoming calls using one of the auto attendants Presently only Auto Attendant 1 has been configured so we will use Auto Attendant 1 to answer on all lines Follow these steps Step B Choose Call Handling and then Choose Line 1 Each line will be Telephone Lines See Arrows configured in succession Step C Select Mode 1 Different Mode Scheduling can be configured later Config TalkSwitch System Configuration TER File view Tools Help Choose to Play Auto leibb Attendant 1 immedi e About TalkSwitch ately System Information TalkSwitch oo
8. each incoming ang to ong any given number of extensions including all extensions However be careful if incoming line 1 is con i figured to ring both extensions 111 and 112 An incoming call will ring both phone PEN lines at the same time Instead configure incoming line 1 to ring extension 111 and O line 2 to ring extensions 112 Extensions 111 and 112 To Tel Line L1 or L1 L2 To Tel Line L2 Line Splitter L1 and L2 are single line 2 pin female connectors that join to a two line 4 pin male connector A 4 pin female receptical will indicate that you have a duplexer and not a line splitter Line Splitt Po WI p ine Splitter Wa Will Male 4 pin r o jin ie T3 y Connect the male end of the line splitter into the telephone jack labeled L1 L2 ue L1 2 pin L2 2 pin Each phone line is connected to the line splitter aay ia a single line RJ 11 cable The jacks at the end via a single line RJ 11 cable The jacks at the en To Jack E1 of the cables should have two pins Ext 112 Single Line RJ 11 Jack To Jack E2 WWW TALKSWITCH COM 6 CONNECTING PHONES MULTI LINE PHONES Call Handling TalkSwitch extensions 111 112 113 and 114 are all wired to the four line Incoming Phone Lines TalkSwitch Jacks E1 E2 E3 E4 I I I phone When a call is transferred to extension 111 line 1 on the phone I i fi ea oe e prone will show as active similarly calls on
9. eir des tination 4 1 Connect TalkSwitch to the PC then Open the TalkSwitch Software Connect TalkSwitch to your PC directly and open the TalkSwitch Configuration Software For details refer to the TalkSwitch Installation and User Guide 4 2 Configure the Auto Attendant If an auto attendant is already configured add Step D only If there is no auto attendant we recommend starting with the Auto Attendant below It will answer all incoming calls play a recorded message then allow callers to dial their party s exten sion or dial 0 for a receptionist Follow these steps STEP B Follow these settings as shown Set up a human receptionist at extension 114 If you have other settings enter the appropriate values for your office Attendants can be configured later At the Auto Attendant perform the following actions Add automatic fax If the caller selects O then go to local ext v 114 detection to route faxes If the caller selects 1 then perform no action v Otte If the caller selects 2 then perform no action v If the caller selects 3 then perform no action BE If the caller selects 4 then perform no action If the caller selects 5 then erform no action 7 Y p Callers that don t have If a fax call is detected then go to local ext 118 l a touch tone phone can After the Auto Attendant has finished playing and no selection has been a
10. ep E above Config TalkSwitch System Configuration DBR STEP C De Mew Took Heb Enter the local extension A i amp number for your fax This About TalkSwitch is the extension you will H System Information plug your fax machine Administration lt into IP Configuration i VoIP Configuration Telephone Lines Dedicated fax line For TalkSwitch 24 CA we recommend that you put your fax into extension VoIP Lines Line Hunt Groups Fax number 555 2222 Fax Information Local Extensions 113 Remote Extensions Fax extension Extension Ring Groups Eaa ve For TalkSwitch 48 CA and On Hald Ringback P on vaoia ns z 48 CVA we suggest you Voicemail E put the fax into extension Call Handling 118 i Call B Call Brid z a f an cal Brags Automatic Fax Detection Options WWW TALKSWITCH COM 10 3 4 Save Settings to TalkSwitch New settings must be saved to the TalkSwitch phone system for them to take effect Config TalkSwitch System Configuration wiles view Tools Help Chrl 0 Save to TalkSwitch Save To File Choose File then Save to TalkSwitch A progress bar will show the data exchange to the TalkSwitch unit and should take only a few seconds to complete 1 Config Exit Retrieve Settings Talk 3 5 Connect Fax to TalkSwitch Connect the fax machine to the back of the TalkSwitch unit as shown below The connectio
11. es high functionality and unbeatable value Ideal for businesses with up to 32 telephone users per office TalkSwitch systems provide users with options to connect to both the traditional telephone network PSTN and Voice over IP VoIP networks TalkSwitch is headquartered in Ottawa Canada For more information call 888 332 9322 or visit our website at www talkswitch com TalkSwitch 2005 talkswitch ANSWERS WITH INTELLIGENCE WWW TALKSWITCH COM 15
12. gle line two line and multi line phones aaia AEV oC To Phones RJ 11 cable to phone lines Extension 111 Phone not shown 1 WWW TALKSWITCH COM CONNECTING PHONES SINGLE LINE PHONE Call Handling This is the simplest set up where each phone is connected to a single a extension A call transferred to extension 111 will ring the phone connect 4 r ed on TalkSwitch jack E1 similarly a call transferred to extension 112 will r i i ring the phone on jack E2 extension 113 will ring E3 etc i r i r e 1 ee ee Incoming Phone Lines TalkSwitch Jacks E1 E2 E3 E4 All functionality including transferring calls forwarding calls and voice mail is handled by TalkSwitch Even the most basic of phones therefore OA CA Cr N Once connected to TalkSwitch will inherit the capabilities of TalkSwitch Oa a O Extensions 111 112 113 114 To Tel Line Single Line RJ 11 Jack Ext 111 To TalkSwitch Jack E1 Each phone is connected to a single line RJ 11 cable The jacks at the end of the cables should have two pins although a 2 line 4 pin cable will also work WWW TALKSWITCH COM CONNECTING PHONES TWO LINE PHONE OPTION 1 Call Handling TalkSwitch extensions 111 and 112 are wired to a two line phone When a call Incoming Phone Lines TalkSwitch Jacks E1 E2 E3 E4 gt is transferred to extension 111 line 1 on the phone will show as active simi larly cal
13. ls on extension 112 will show line 2 as active Through the software you may configure each incoming line to ring any given number of extensions including all extensions However be careful if incoming line 1 is con figured to ring both extensions 111 and 112 An incoming call will ring both phone lines at the same time Instead configure incoming line 1 to ring extension 111 and D line 2 to ring extensions 112 Extensions 111 and 112 To Tel Line L1 or L1 L2 To Tel Line L2 Two line phones must have these two phone jacks labeled L1 L2 and L2 The jack labeled L1 L2 will have 4 pin connectors and the L2 jack will have 2 pin connectors TO TEL LINE L1 OR L1 L2 L2 r th re n i Ext 111 To Jack E1 Single Line RJ 11 Jack Each phone is connected to a single line RJ 11 Ext 112 cable The jacks at the end of the cables should To Jack E2 have two pins as shown below WWW TALKSWITCH COM 5 CONNECTING PHONES TWO LINE PHONE OPTION 2 Call Handling TalkSwitch extensions 111 and 112 are wired to a two line phone using a line splitter When a call is transferred to extension 111 line 1 on the phone will show as active similarly calls on extension 112 will show line 2 as active Incoming Phone Lines TalkSwitch Jacks E1 E2 E3 E4 i Through the soft fi hi ing li j j Line Splitter roug e wale you may eon gure
14. ns should correspond to the settings you have made in the software Incoming Telephone Line with Distinctive Ring Incoming Telephone aE Fax Machine Line with Distinctive Ring Fax Machine Connected to Extension 113 fi a Connected to Extension 118 TalkSwitch 24 CA fax connections TalkSwitch 48 CA and 48 CVA fax connections 3 6 Reconnect Phones and other Devices to TalkSwitch You may wish to add the following telephone equipment It is not necessary to add all these devices or lines Additional Incoming Voice Phone Line Additional Incoming Voice Phone Lines Incoming Telephone Line with Distinctive Ring Incoming Telephone Cr Coy Cr 42 Line with Distinctive Ring TalkSwitch 24 CA office connections TalkSwitch 48 CA and 48 CVA office connections WWW TALKSWITCH COM 11 Choose Call Handling and then Auto Choose Auto Attendant 1 Additional Auto Attendants See Arrows Config TalkSwitch System Configuration Sela File View Tools Help 2 i About TalkSwitch System Information Voicemail Call Handling Modes K Telephone Lines VoIP Lines Local Extensions Remote Extensions Extension Ring Groups Call Back Call Bridge H Options WWW TALKSWITCH COM 4 Automatic Detection via the Auto Attendant This setting may change the way incoming calls are handled All calls must be answered by the auto attendant The auto attendant will then route calls to th
15. ntages Does not require a 2nd physical line for faxes More telephone lines can be added as you grow and you can keep the same fax arrangement Disadvantages You only have one line and can therefore only handle one call at a time You may have to purchase distinctive ring from your phone company WWW TALKSWITCH COM 8 Option 3 Automatic Detection via the Auto Attendant The Auto Attendant must answer all incoming calls with your pre recorded message It will listen for a CNG tone to see if the call is an incoming fax or a human If the call is a fax it is routed to the fax machine otherwise the call is treated as though it were a human You must create an Auto Attendant to use this method Before installing TalkSwitch both phones and faxes are After installing TalkSwitch all incoming calls are answered by the auto attendant on dedicated lines a Fm Gem Son Oao a WWW TALKSWITCH COM Pam N COO EA Fax Machine connected directly T The auto attendant then directs the call to the fax or local phone extensions T Advantages Calls are automatically handled for you no distinctive ring no listening to f P T ring patterns Incoming phone lines are shared between all phones and faxes making better use of your resources Disadvantages Older fax machines do not emit a CNG tone therefore the auto attendant can not detect them as an incoming fax If your auto attendant volume is set too high
16. ted to Line fa Connected to Line Extension 113 Extension 118 TalkSwitch 24 CA fax connections TalkSwitch 48 CA and 48 CVA fax connections 4 6 Reconnect Phones and other Devices to TalkSwitch The following telephone equipment may be connected however it is not necessary to add all of the suggested devices or lines Additional Incoming Voice Phone Line aal am Lr Incoming Telephone TalkSwitch 24 CA office connections Line Additional Incoming Voice Phone Lines Incoming Telephone li cere TalkSwitch 48 CA and 48 CVA office connections 4 7 RECORD AUTO ATTENDANT PROMPTS For instructions on loading a professionally pre recorded greeting refer to the TalkSwitch Installation and User Guide Step A Lift any internal extension and you should hear dial tone Step B Press Eg to enter command mode You may need to enter your password Step C To begin recording your first prompt for auto attendant 1 press l This is called a DTMF command Step D Record your auto attendant WWW TALKSWITCH COM 14 CONNECTING PHONES FAXES AND DEVICES TO TALKSWITCH Step E To listen to your auto attendant greeting press Step F You may follow additional instructions given by the prompts and when you are done hang up About TalkSwitch TalkSwitch is dedicated to providing small and multi location businesses with innovative telecommunications solutions Since 1990 TalkSwitch has delivered rich featur
17. the remaining incoming telephone lines to your TalkSwitch Incoming telephone lines will be handled by the TalkSwitch and your fax will work the way it has always worked Before installing TalkSwitch both phones and faxes are on After installing TalkSwitch the fax machine remains on its own dedicated lines dedicated line All incoming telephone lines are shared by the remaining office phones ee Advantages easy to set up and you don t change the way your fax handles calls Disadvantages The dedicated fax line can not be shared with the other phone devices i e you can not make an outbound voice call on your fax line The dedicated fax line costs money and may not be used as often Option 2 Distinctive Ring Distinctive ring is a service provided by your phone company where a second phone number is added to the same physical telephone line i e you have two telephone numbers that ring on the same line each telephone number produces a different style of ring on your phones Here s how the TalkSwitch would handle incoming calls A single telephone line with two assigned numbers each number has a After installing TalkSwitch the TalkSwitch automatically routes faxes to the different ring pattern Based on the ring pattern you pick up the phone or fax machine and callers to the phones let the fax answer the call Distinctive Distinctive Distinctive Distinctive Ring 1 Ring 2 Ring 1 Ring Fam a Se S T O Adva
18. voicemail This will pick up all E Call Handling incoming calls on line 1 On an incoming call during mode Mode 1 v and play your recorded Madee R Line 1 Auto Attendamt elep one Lines Play auto attendant 1 v immediately w a ae Local Extensions Cheech enlensiunie ta lia On an mmeona cal Remote Extensions ta Attendant f Mi M112 M113 H114 M115 Miis M117 M118 Extension Ring Groups Call Back Call Bridge Options Repeat the same setting for each of your incom ing lines Start at Step B and choose Line 2 Then set the same settings in Step C and Step D Note The extensions that ting on incoming calls do not follow their respective Call Cascade settings 4 4 Save Settings to TalkSwitch New settings must be saved to the f Config TalkSwitch System Configuration TalkSwitch phone system for them to Help take effect Ctra Save to TalkSeyitch Choose File then Save to TalkSwitch A progress bar will show the data exchange to the TalkSwitch unit and should take only a few seconds to com Save To File 1 Config Exit Retrieve Settings plete WWW TALKSWITCH COM 13 4 5 Connect Fax to TalkSwitch Connect the fax machine to the back of the TalkSwitch unit as shown below The connections should correspond to the settings made in the software Fax Machine Incoming Telephone seem Fax Machine Incoming Telephone l Connec
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