Sprint Nextel Digital Hybrid Key System 699031 User's Manual
Contents
1. 9 1 Tologon 1 Lift the handset 2 Dial 91 3 Receive confirmation tone Protege User Guide single line telephone 11 2 Answering Calls 12 Protege User Guide single line telephone chapter three Making Calls 1 Placing Intercom Calls You can reach any individual extension or group of extensions by dialing the appropriate directory number Use the Voice to Ring Interchange feature to force a keyset that is in Voice Call mode to ring This is particularly useful in situations when the called extension is unattended as it enables you to leave a Call Me message If an extension is programmed to forward intercom calls that are not answered Proteg forces the extension to ring The caller will hear ringing If the extension you call is busy you may be able to intrude on the call Your ability to use this feature depends on your class of service and that of the desti nation extension If the person you call has their keyset in Do Not Disturb mode you may be able to use the DND Override feature to force your call to ring through Your ability to use this feature depends on your class of service If your call to a specific extension goes unanswered you can request a Callback page 19 or leave a Call Me message page 30 Calling an Extension 1 Lift the handset x x x 2 Dial the extension number Calling a Virtual Number 1 Lift the handset ssj 2 Dial the virtual numb2. 8 All parties are conferenced together EE Proteg User Guide single line telephone 25 4 Call Handling Forming an Unsupervised Conference To conference two outside lines 1 Create a conference by following steps 1 8 Forming a Conference on page 25 2 Press the Flash key 121717 3 Dial 77 To intrude on an unsupervised conference 1 Lift the handset 8 17 7 2 Dial 77 a l M M M MSS 26 Protege User Guide single line telephone 4 Call Handling 4 Call Brokering You can switch back and forth between two active calls by using the Call Brokering feature code At any one time one of the two calls will be on hold and will not be able to hear your conversation with the other party Holding a Call and Retrieving a Held Call Phone is active on a call FLASH Press the Flash key Dial 2 within two seconds RW N ra You are connected to the held party Retrieving a Held Call and Abandoning the Current Call Phone is active on a call FLASH 2 Press the Flash key 1 3 Dial 1 within two seconds to release the cur rent call 4 You are connected to the held party Proteg User Guide single line telephone 27 4 Call Handling 28 Protege User Guide single line telephone Paging a Messaging 1 Paging You can initiate a page from your keyset by dialing a paging group directory number The Proteg system will broadcast the page over
3. User Guide Single Line Telephone ItemNunber 99031 SPRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL ACCURACY OF THIS GUIDE FEATURES AND TECHNICAL DATA ARE SUBJ ECT TO CHANGE WITHOUT NOTICE Copyright 2000 North Supply Company All Rights Reserved Sprint and the diamond logo are registered traderrarks of Sprint Communications Corrpany LP used under license Introduction Making Calls chapter ME Call Handling Paging And Messaging Answering Calls 2 MONOT BO NN PAGONG Contents How To Use This Guide 1 Your Phone s Parts 2 Understanding the Tones 3 Care Of Your Keyset 3 Your Protege Phone System 4 Call Pickup 5 Call Forward 6 Avoiding Calls 11 Placing Intercom Calls 13 Off Hook Voice Announce 15 Placing Outside Calls 16 Special Dialing 18 Gallback 19 Camp Onesie 5 ree aes 21 Authority Code 22 Hold sei ey LG eed hae AMTER 23 Transferring Calls 24 Conference 25 Call Brokering 27 Paging Re Rs 29 Messaging 30 S _ Ee LLL L Proteg User Guide single line telephone i Contents chapter Convenience 1 Reminder Service 33 6 Features 2 Speed Dial Numbers 34 3 Hotl
4. and then hang up EE 24 Protege User Guide single line telephone 4 Call Handling 3 Conference The Conference feature allows you to connect up to two additional parties in a single conversation The two additional parties can be any combination of trunk or intercom callers As the Conference Controller the person who set up the conference you can exit the call at any time If you are leaving an inside party connected to an external party or two internal parties simply hang up and the conference reverts to being a normal two way call Use the Unsupervised Conference feature to connect two outside parties to each other First form a three party conference and then remove yourself by entering the Unsupervised Conference feature code You can rejoin the confer ence Note that unsupervised conferences disconnect automatically after a pre set time See your telephone system administrator for the exact time length allocated in your system A warning tone is given 10 seconds before the call disconnects automatically Participants can extend the talk time by entering a special code Forming a Conference Phone is active on a call FLASH 2 Press the Flash key Ix xIx 3 Dial the extension number to be added to the conference or Access an outside line dial the telephone number 4 The second party answers FLASH 5 Press the Flash key 3 6 Dial 3 within three seconds 7 Receive confirmation tone
5. x 20 PASSWORD CHANGE 27 53 PULSE TO TONE CONVERSION 4 REMINDER SERVICE 92 ON ZE 92 OFF 3 RETRIEVE Voice MAIL MESSAGE HA 3 SPEED DAL NUMBER PROGRAMMING L 7A TRUNK HOOKFLASH B 64 UNSUPERMSED CONFERENCE 77 ON VOICE TO RING INTERCHANGE 2 9 OFF Voice MAIL FROM Busy 8 OR UNATTENDED EXTENSION 7 Sprint
6. confirmation tone Deleting all messages sent by you 1 e w s o w 2 3 Lift the handset Dial 4 9 X Receive confirmation tone Proteg User Guide single line telephone 31 5 Paging and Messaging 32 Proteg User Guide single line telephone chapter ha Convenience Features 1 Reminder Service The Reminder Service feature acts like an alarm clock Use it to remind your self of appointments Use the 24 hour clock format to record the time for the reminder For example 2 23 p m is recorded as 1423 The attendant can program reminders for other keysets in the telephone system When the reminder time is reached your phone will ring to alert you Note that you will not receive a notification if you are on a call at the time To activate li 2 x x x x Lift the handset Dial 92 Enter time for reminder in 24 hour format Receive confirmation tone To cancel 1 Lift the handset 2 Dial 92 9 2 5 Receive confirmation tone Protege User Guide single line telephone 33 6 Convenience Features 2 Speed Dial Numbers A Speed Dial Number stores either an outside telephone number or an account code You may store a maximum of 20 digits including special dialing characters in a single speed dial number The quantity of speed dial numbers assigned to your extension and the numbers themselves depend on how your company s phone system has been con
7. may choose to forward the first call after a different length of time than the second and subsequent calls Both No Answer timers are inde pendent and programmable from six to thirty seconds in increments of two sec onds For example you might set Busy Call Forward to divert intercom calls to a colleague s extension and outside calls to a hunt group and set No Answer Call Forward to divert all calls to your voice mail box Use Follow Me Call Forward if you are moving temporarily to another exten sion and would like to receive your calls at that location The Preset option enables you to place your forwarding instructions before you leave your desk The Remote option allows you to place your forwarding instructions from your new location Remote requires you enter your user password consult your sys tem administrator if you are unsure what this is You can cancel and reprogram Remote Follow Me Call Forward from any keyset on the system Cancel all Call Forwards 1 Lift the handset i 2 0 2 Dial 20 3 Receive confirmation tone 6 Protege User Guide single line telephone 2 Answering Calls Direct Call Forward To activate Lift the handset 2 2 2 Dial 22 3 Enter the extension number to which you want to forward calls i 1 2 3 4 Dial 1 to forward outside calls only or Dial 2 to forward all calls Dial 3 to forward intercom calls only 5 Receive confirmation tone To cancel 1 L
8. phone system is highly flexible and can be customized to fit many business needs This guide has been written to accommodate the structure of most companies Your system administrator can tell you the numbers assigned to resources such as hunt groups and speed dial numbers Write in this guide any additional information that is relevant to your working environment Following the Instructions The instructions in this guide often ask you to press a key Throughout these instructions the word press means press and release not press and hold You may be instructed to dial which means to press the desired numbers on the dial pad You may be required to dial X star or pound on the dial pad to access certain features You should hear a confirmation tone when you have successfully set most fea tures Consult with your telephone system administrator if you want this tone disabled or reinstated EN A Proteg User Guide single line telephone Answering Calls 1 Call Pickup Call Pickup lets you answer calls that are ringing at another location Simply dial the loud bell directory number to answer a call at a ringing loud bell Use Directed Call Pickup to pick up another ringing extension or a ringing vir tual number You specify direct the ringing location by dialing the directory number of the ringing extension or virtual number Use Group Call Pickup to pick up a ringing extension that is within your wor
9. prefer see pages 6 10 2 Dial the Voice Mail System general number 3 Dial the appropriate extension number Hang up Proteg User Guide single line telephone 41 7 Voice Mail Features Retrieving Your Voice Mail Messages 1 Lift the handset 6 4 2 Dial 64 Calling an Extension s Mailbox 1 Lift the handset x x x 2 Dial the extension number Receive busy tone or no answer 3 Dial 7 to be transferred directly to the associ ated mailbox Deleting Voice Mail Message Wait I 6 4 1 Lift the handset 2 Dial it X 64 EE 42 Protege User Guide single line telephone Glossary Class of Service Your level of access to certain fea tures Your company s phone system may assign a different class of ser vice to particular extensions to restrict access to certain features See also Tenant Group Flash Key A key on your telephone marked with a lightening bolt If you do not have a flash key to press you can get the same effect by pressing and releasing the hookswitch Doing this is known as a hookflash Hookflash The act of pressing and releasing the hookswitch Hookswitch The lever the handset presses down on when it is in the cradle See Off hook Hunt Group A group of extensions with a com mon access number organized in such a way that calls hunt from extension to extension to find a free line See also UCD Intercom An intercom call is a c
10. Convenience Features 5 Cancel Operations The Cancel Operations feature can be useful for troubleshooting If your phone seems to behave oddly a particular feature such as Hotline may be set differ ently to how you expect Use the Cancel Operations feature to terminate your current feature settings To cancel 1 Lift the handset 6 9 x 2 Dial 69 X EEN Proteg User Guide single line telephone 39 6 Convenience Features TH 40 Protege User Guide single line telephone chapter seven Voice Mail Features 1 Voice Mail If you have a Message Waiting lamp it will light when you receive a voice mail message If you call an extension that is unattended or busy you can access the associat ed voice mail box by dialing a single digit Use the Extinguish Lit Voice Mail Lamp feature to manually turn off the Message Waiting light Use this feature if your company s phone and voice mail systems suffer some kind of connection interruption and the lamp fails to extinguish after you have checked all your voice mail messages 4 TT GIL Dialing Voice Mail 1 Lift the handset 2 Dial the Voice Mail System general number Transferring to Voice Mail Phone in use on an active call Press the Flash key Dial the Voice Mail System general number Dial the appropriate extension number QU ce JN p Hang up Forwarding to Voice Mail 1 Begin by using whichever call forward type you
11. all between extensions of your company s phone system Off Hook When you lift the handset you are going off hook Early telephones had a metal hook on which the hand set hung On Hook When the phone handset is resting in the cradle See Off Hook Outside Line See Trunk Service Mode The way calls are handled depending on the time of day For example your company s phone system may be configured so that in Day Service Mode all incoming calls are routed through the attendant In Night Service Mode incoming calls may be broadcast over a loud bell for anyone to answer Station Another word for extension System Administrator The person responsible for your company s telephones It may be an outside business or a person or department at your company Essentially whoever you go to to report problems with your phone or to request changes in your telephone service Protege User Guide single line telephone 43 Glossary Tenant Group Tenant Groups are a way of grouping groups of extensions in a Proteg phone system For example if sever al companies in a building share a common phone system each compa ny s extensions would form a Tenant Group See also class of service Tone The audible sound your phone makes There are many different tones for example dial tone ring tone busy tone and error tone Trunk A telephone line owned by the local telephone company that connects your of
12. ation tone To cancel Liftthe handset BEE 5 puis 3 Receive confirmation tone 10 Protege User Guide single line telephone 2 Answering Calls 3 Avoiding Calls At times you may want to work at your desk without phone interruptions In addition to Call Forward you can choose the following two features to block some or all calls Do Not Disturb DND blocks all calls to your telephone making it appear to be busy to outside callers and internal callers without display keysets Internal users with display keysets will see that you are in DND mode Some users such as the attendant may have the authority to override DND and force calls through Your system administrator can tell you if anyone has override authori ty If you set both DND and Call Forward at your station calls will forward as if your extension is busy If you are a member of a hunt group you can use the Agent Log Off Log On feature to temporarily remove your extension from the hunt group While you are logged off calls directed to the hunt group will not ring at your extension However outside and intercom calls directed specifically to your extension number will still ring through Do Not Disturb To activate 1 Lift the handset 2 Dial 4 3 Receive confirmation tone To cancel 1 Lift the handset 2 Dial 4 3 Receive confirmation tone Agent Log Off Log On Ea 2 1 Lift the handset 2 Dial 91 3 Receive confirmation tone
13. e Flash key 6 Receive confirmation tone Proteg User Guide single line telephone 35 6 Convenience Features 3 Hotline With a Hotline programmed you automatically dial another resource when you lift the handset This resource can be one of the following An extension number A trunk directory number A trunk route number A system or individual speed dial number A pickup group hunt group or paging group A Hotline can be dependent on the time of day You specify whether the Hotline operates all the time just during the day or just when your company s phone system is in Night mode In addition you can specify whether the Hotline should access the resource immediately or wait a second or two A delay allows you to dial another resource before the Hotline takes effect To activate 1 Lift the handset 9 x 2 Dial 9 3 Enter the directory number of the resource you wish to hotline normally three digits 1 2 3 4 Select the service mode Dial 1 for day Or Dial 2 for night Or Dial 3 for always d 0 1 5 DialO for immediate action or Dial 1 for delayed action 6 Receive confirmation tone To cancel 1 Lift the handset 9 2 Dial 2 9k 3 Receive confirmation tone E H 36 Protege User Guide single line telephone 6 Convenience Features 4 Security For security reasons you must enter a password to be able to use t
14. eature Interaction 4 Flash Key 43 Follow Me Call Forward 6 8 9 Forward 6 Forwarding to Voice Mail 41 Group Call Pickup 5 Group Page 29 Hold 23 Hookflash 43 Hookswitch 2 43 Hotline 36 Hunt Group 11 13 36 43 Instant dialing see Hotline Intercom 43 Intrusion 14 Last Number Redial 17 LCR see Least Cost Routing Least Cost Routing 17 LNR see Last Number Redial Lock Unlock 38 Loud Bell 5 Messages 30 Message Waiting indication 30 41 Protege User Guide single line telephone 45 Index No Answer Call Forward 6 8 Off Hook 43 Off Hook Voice Announce 15 OHVA see Off Hook Voice Announce On Hook 43 Outside Line 43 Outside Telephone Numbers storing 34 35 Paging 29 Password 22 37 Pickup Group Number 5 Placing Outside Calls 16 Preset Follow Me Call Forward 6 8 9 Preventing Unauthorized Calls 37 Pulse dialing 18 Recall Automatic Transfer 24 Redialing 17 Reminder Service 33 Remote Follow Me Call Forward 6 9 Ring Tones 3 Screened Transfer 24 Security 37 Service Mode 43 in hotline programming 36 Special Dialing 18 Speed Dial Numbers 17 34 Storing Telephone Numbers 34 System Administrator 43 Tenant Group 44 Time Reminder 33 Tone 44 Tones Understanding 3 Transferring Calls 24 Transferring to Voice Mail 41 Travelling Class of Service see Authority Code Trunk 44 Trunk Route and Speed Dial Numbers 34 35 Unlocking Your Phone 37 38 Unsuper
15. er Calling the Attendant 1 Lift the handset o 2 Dial 0 Dialing a Hunt Group 1 Lift the handset Ix x Ix 2 Dial the hunt group number Proteg User Guide single line telephone 13 3 Making Calls Voice To Ring Interchange VRI 1 2 3 4 Lift the handset Dial the extension number Receive confirmation tone Dial 2 Your call overrides the Voice Call Allow setting and rings through to the exten sion Intrusion Lift the handset Dial an extension Receive busy tone Dial 8 You intrude on the other extension s call You can speak to and hear both parties Do Not Disturb Override Lift the handset Dial an extension Receive busy tone Dial 3 Your call overrides DND and rings through to the extension 14 Protege User Guide single line telephone 3 Making Calls 2 Off Hook Voice Announce OHVA Use the OHVA feature when you want to interrupt a busy extension To be able to perform an OHVA the called party must meet the following criteria 1 He she must have an Executive or Executive Data keyset 2 He she must be using the handset Your OHVA call will be connected through the speakerphone 3 His hre keyset must be programmed to permit OHVA calls Your system administrator can advise if this is the case OHVA is programmed at the system level to connect immediately or after a specified period of time This gives the called party time to reject the call befo
16. essaging Chapter 5 Paging and Messaging Information on labor saving features Chapter 6 Convenience Features such as programming speed dial numbers Information on using voice mail features Chapter 7 Voice Mail Features Proteg User Guide single line telephone 1 1 Introduction 2 Your Phone s Parts Hookswitch Handset Dial Pad Message Waiting Lamp not all models Flash Key not all models Dial Pad Use the dial pad to dial telephone numbers and to enter feature codes Flash Key not all models Press the flash key when setting features If you do not have a flash key press and release the hookswitch Message Waiting Lamp not all models The Message Waiting Lamp lights when you have a voice mail message or a call me message from another extension 2 Protege User Guide single line telephone 1 Introduction 3 Understanding the Tones This table will help you distinguish between the different ring tones you hear on your telephone Signal Description Single ring Confirmation tone heard on the handset only Two short rings Error tone heard on the handset only Continued single ring Incoming outside call Hold reminder tone Trunk recall Continued double ring Incoming intercom call Callback 4 Care of Your Telephone Care for your phone as you would a precision instrument Keep it clean and place it on a firm level surface or affix it securely to a wall to protect
17. fice telephone system to the outside world Also known as an outside line or c o line UCD Uniform Call Distribution A Proteg feature that accepts incoming calls and routes them to a series or bank of agents See also Hunt Group Virtual Number An extension number that is not physically connected to a specific keyset This number might be pro grammed under a feature key of one or several extension keysets This Proteg feature has many possible applications If your company s phone system uses virtual numbers consult your system administrator for an explanation of how they work in your location nn NN _ _ UM MT 44 Protege User Guide single line telephone Index Abbreviated Numbers see Speed Dial Numbers Account Code 35 Agent Log On Log Off 12 Alarm Clock 33 Attendant Calling the 13 Authority Code 22 37 Avoiding Calls 11 Blind Transfer 24 Busy Call Forward 6 7 Busy Trunk route 20 Call Brokering 23 27 Call Forward 6 10 Call Me Messages 30 Call Pickup 5 Callback 19 Calling an Extension 13 Camp On 21 Cancel All Call Forwards 6 Cancel Operations 39 Class of Service 20 43 Cleaning 3 Conference 25 Dialing Speed Dial Numbers 17 Dialing Voice Mail 41 Dial Pad 2 Direct Call Forward 6 7 Directed Call Pickup 5 Directory Numbers 5 13 16 20 29 26 Diversion see Call Forward DND see Do Not Disturb DND Override 11 14 Do Not Disturb 11 Feature Access 4 F
18. figured Your system administrator can tell you which numbers are available to you When storing an outside telephone number you can specify the trunk or trunk route to be used Storing a Speed Dial Number Lift the handset Dial 1 Dial the speed dial number Dial 1 Enter the telephone number you wish to save Press the Flash key to save the number EON Se ES opa Trip FLASH Receive confirmation tone Deleting a Speed Dial Number Hm 10 1 Lift the handset 2 Dial 1 3 Dial the speed dial number 4 Diall FLASH 5 Press the Flash key 6 Receive confirmation tone 34 Protege User Guide single line telephone FLASH FLASH Mp V BB FLASH 6 Convenience Features Assigning a Trunk Group 1 Lift the handset 2 Dial 1 3 Dial the speed dial number 4 Dial 3 5 Enter the number of the trunk or trunk group you wish to use with the speed dial number 6 Receive confirmation tone Deleting a Trunk Group 1 Lift the handset 2 Dial 1 3 Dial the speed dial number 4 Dial 3 5 Press the Flash key 6 Receive confirmation tone Storing an Account Code Lift the handset Dial 1 Dial the speed dial number Dial 2 Enter the account code number Press the Flash key to save the number SOY ee dotem Receive confirmation tone Deleting an Account Code 1 Lift the handset 2 Dial 1 3 Dial the speed dial number 4 Dial 2 5 Press th
19. high pitched confirmation tone Receive intercom dial tone NaukanNg Dial outside line or trunk route number EF 8 Dial outside number RN 22 Protege User Guide single line telephone chapter four Call Handling 1 Hold You can place up to two calls on hold To move between calls on hold see Call Calls on hold will recall to your phone after a specified period of time default Holding Calls To put a call on hold 1 Phone is active on a call 2 Press the Flash key 3 Receive intercom dial tone You can dial another number or hang up Retrieving Calls To retrieve an outside call Liftthe handset FLASH 2 Press the Flash key 3 Callis connected To retrieve an internal call Liftthe handset 2 Callis connected Proteg User Guide single line telephone 23 4 Call Handling 2 Transferring Calls Perform a blind transfer when you do not notify the target extension or hunt group member prior to redirecting a call screened transfer is when you noti fy the target extension or hunt group member prior to redirecting the call All transfers recall to your phone automatically if they are unanswered after a predetermined time Transferring a Call Phone is active on a call Press the Flash key Receive internal dial tone Dial the destination extension i nak wn ET Hang up to perform a blind transfer or Stay off hook to screen the transfer
20. hree fea tures Remote Follow Me Call Forward page 9 Authority Code page 22 and Lock Unlock page 38 Ask your telephone system administrator if you are unsure what your password is Use the Password Change feature to change your password The Lock Unlock feature is designed to prevent unauthorized trunk calls from your phone while you are away from your desk A locked extension will still receive incoming trunk calls and a user may still place and receive intercom calls You need a valid password to use the Lock Unlock feature Caution The Lock feature prevents all trunk calls not just long distance calls Because local calls including 911 calls are blocked by this feature exercise caution in using this feature Password Change Changing your password 1 Lift the handset Dial 97 Enter the old password 2 3 lt 4 Enter the new password 5 Receive confirmation tone Es GG gt gt _ gt gt gt gt gt _ gt _ LL__ L ED Proteg User Guide single line telephone 37 6 Convenience Features Lock Unlock To Lock 1 Lift the handset KAES 2 Dial 97 3 Enter your password 4 Dial to lock your phone 5 Receive confirmation tone To Unlock 1 Lift the handset 9 7 2 Dial 97 3 Enter your password 4 Dial to unlock your phone 5 Receive confirmation tone os CAB 38 Protege User Guide single line telephone 6
21. ift the handset x 2 2 2 Dial 22 3 Receive confirmation tone Busy Call Forward To activate 1 Lift the handset 2 1 2 Dial 21 3 Enter the extension number to which you want to forward calls 1 2 3 4 Dial 1 to forward outside calls only Or Dial 2 to forward all calls or Dial 3 to forward intercom calls only 5 Receive confirmation tone To cancel 1 Lift the handset x 2 1 2 Dial X 21 3 Receive confirmation tone Protege User Guide single line telephone 7 2 Answering Calls 2 a x x x 1 2 3 x x x Tx 6 2 a 1 2 3 No Answer Call Forward To activate 1 Lift the handset 2 Dial 24 3 Enter the extension number to which you want to forward calls 4 Dial to forward outside calls only or Dial 2 to forward all calls or Dial 3 to forward intercom calls only 5 Enter a time for the first No Answer Call Forward For example 08 is 8 seconds two ring cycles 6 Enter a time for the second No Answer Call Forward For example 08 is 8 seconds two ring cycles 7 Receive confirmation tone To cancel 1 Lift the handset 2 Dial k 24 3 Receive confirmation tone Follow Me Call Forward Preset To activate 1 Lift the handset 2 Dial 25 3 Enter the extension number to which you want to forward calls 4 Dial to forward outside calls only or Dial 2 t
22. ine oes 36 4 Security 37 5 Cancel Operations 39 Voice Mail 1 Voice Mail Features 41 Features Glossary 43 Index mada et associe 45 EE ii Protege User Guide single line telephone chapter one Introduction 1 How to Use this Guide The Proteg phone system is perfect for today s workplace This guide shows you how to use its many advanced and labor saving features using a single line telephone Some features are only available with specific software versions If you are not sure whether a feature is available to you please see your system administrator Getting Started Read this chapter carefully it contains some important safety instructions Then flip through the rest of the guide to become familiar with how informa tion is organized Study the features you will use on a daily basis Keep this guide handy so you can quickly refer to it as you need How to Locate Information If You Want Then Refer To General information on using your phone Chapter 1 Introduction To use a specific feature Index to point you to the page A definition of telecommunications term Glossary Information on taking and avoiding calls Chapter 2 Answering Calls Information on placing internal and Chapter 3 Making Calls outside calls Information on holding and transferring Chapter 4 Call Handling calls and on making conferences Information on paging and m
23. it from being dropped Periodic cleaning with a soft cloth dampened with glass cleaner or mild solution of non abrasive detergent will keep your telephone looking new for years Do not spray aerosol cleaner or pour any liquid directly into the keyset Doing so may cause severe damage to your telephone Warning To prevent fire or shock hazard do not expose this telephone to rain or any type of excess moisture If accidentally dropped in water immediately unplug this telephone from the wall outlet Proteg User Guide single line telephone 3 1 Introduction 5 Your Proteg Phone System Access To Features You may not be able to operate all the features in this guide exactly as written If your company s telephone system uses an early version of software some features may offer fewer or different options others may not be available at all Also a particular feature option may be included in your company s system but may not be programmed to operate at your extension If you attempt to use a feature that is not available to you or make a mistake in using the feature you will hear an error signal See your telephone system administrator for further details regarding feature access Feature Interaction When you are setting a feature please read the introductory paragraphs care fully They describe what the feature does and if applicable how it interacts with other features Proteg Flexibility The Proteg
24. k group You do not specify the location Your system administrator can tell you if your extension is part of a work group and what number to dial to pick up calls Loud Bell Call Pickup 1 Lift the handset 8 1 2 Dial the ringing loud bell 810 or 811 3 Call is connected Directed Call Pickup 1 Lift the handset 8 5 3 2 Dial 53 xIxIx 3 Dial extension number ringing or Dial virtual number ringing 830 859 4 Callis connected Group Call Pickup 1 Lift the handset I 2 Dial your pickup group number 3 Callis connected Proteg User Guide single line telephone 5 2 Answering Calls 2 Call Forward Call Forward also known as Diversion is a powerful and flexible feature that allows you to direct some or all of your calls to one or several locations You can set several different call forward instructions at your extension to handle different situations The three most commonly used options are Direct Call Forward Busy Call Forward and No Answer Call Forward Direct Call Forward diverts all calls immediately Busy Call Forward diverts calls immediately when your extension is busy or in Do Not Disturb mode No Answer Call Forward diverts calls which are unanswered after a specified peri od of time You can forward calls to extensions or hunt groups Specify whether to forward all calls just intercom or just outside calls Additionally with No Answer Call Forward you
25. k feature on the same extension trunk or trunk route Callers receive callbacks in the order in which they requested them Callback to an Extension To activate Lift the handset x x x 2 Dial the extension number 3 Receive busy tone or Receive no answer 5 4 Dial 5 5 Receive confirmation tone To respond to a callback 1 Your extension rings 2 Lift handset 3 The call rings through to the extension Proteg User Guide single line telephone 19 3 Making Calls x x x 5 d x x x gx 5 x Callback to a Trunk Group To activate 1 Lift the handset 2 Dial the outside line number Or Dial the trunk group number 3 Receive busy tone 4 Dial 5 5 Receive confirmation tone To respond to a trunk callback 1 Your extension rings 2 Pick up handset Receive dial tone 3 Dial outside number Deleting a Callback To delete an individual callback 1 Lift the handset 2 Dial 5 3 Dial the directory number of the extension trunk or trunk group 4 Receive confirmation tone To delete all callbacks Liftthe handset 2 Dial 47 5 2 3 Receive confirmation tone Protege User Guide single line telephone 3 Making Calls 6 Camp On When you call a busy extension you can choose to use the Camp On feature remain off hook and wait for the busy extension to become available You will hear music on hold
26. o forward all calls or Dial 3 to forward intercom calls only Protege User Guide single line telephone 2 Answering Calls 5 Receive confirmation tone To cancel 1 Lift the handset x 2 5 2 01417 25 3 Receive confirmation tone Follow Me Call Forward Remote To activate 1 Lift the handset Dial 23 2 3 Enter your normal extension number 4 Enter your user password to verify your E identity 1 2 3 5 Dial 1 to forward outside calls only Or Dial 2 to forward all calls Or Dial 3 to forward intercom calls only 6 Receive confirmation tone To cancel 1 Lift the handset 8 2 3 2 Dial X 23 x x Ix 3 Enter your normal extension number the number from which calls were forwarded 4 Enter your user password to verify your identity 5 Receive confirmation tone Proteg User Guide single line telephone 9 2 Answering Calls External Call Forward ECF To activate Lift the handset Press the key and then dial 26 3 Dial 1 followed by the outside telephone num O ber to which you want to forward calls 4 Depress the hook switch to save the entry Receive confirmation tone Ge S For systems requiring account codes 1 Lift the handset 2 Press the key and then dial 26 3 Dial2 followed by the appropriate account 2 code 4 Depress the hook switch to save the entry Flash 5 Receive confirm
27. ous versions of software stutter dial tone indicated Do Not Disturb or Call Forward was programmed on an extension Check with your system administrator to see if this applies to you Leaving a Message at Another Extension To activate method 1 1 Lift the handset 2 Dial the target extension number 3 Receive busy tone or no reply 4 Dial 9 5 SE Receive confirmation tone To activate method 2 Liftthe handset Dial 96 Dial the target extension number kW N Receive confirmation tone 30 Protege User Guide single line telephone 5 Paging and Messaging Message Answer 1 Message Waiting lamp is lit or you hear stutter dial tone indicating you have a message Lift the handset Dial 96 Call is placed to the extension that sent the message If the message waiting lamp is still lit or you hear stutter dial tone after replying to the mes sage you have at least one more message waiting Repeat the process to reply to all your messages until the light turns off Note If by chance you place a call to an exten sion that has left you a message wait and the call is answered the message wait indication is deleted Consult your system administrator to verify that your system will support this feature Deleting Messages Deleting an individual message you sent 1 ERESERII 2 3 bp Lift the handset Dial k 9 Dial the target extension number Receive
28. ral seconds before hearing the distant ringing SS E EL QC Proteg User Guide single line telephone 17 3 Making Calls 4 Special Dialing Your telephone system administrator can advise you if you need to use either of these features If your system uses pulse dialing for outside calls you may need to use the Pulse to Tone Conversion feature to access remote equipment such as voice mail systems If your company s Proteg phone system is behind a Centrex office or another PBX you may need to use the Trunk Hookflash feature to perform certain tasks Pulse to Tone Conversion Lift the handset 2 Access an outside line dial 9 3 Dial the destination telephone number in pulse 4 Dial 5 1914 additional required digits in tone Trunk Hookflash 1 Lift the handset 2 Press the Flash key 3 Dial 3 EEN 18 Protege User Guide single line telephone 3 Making Calls 5 Callback When you place an intercom call to a busy or unattended extension you can request a callback and hang up You then receive a callback when the busy extension becomes available or when the unattended extension is next used goes off hook and back on hook You may also request a callback on a busy trunk or trunk route Again you receive a callback when the trunk or trunk route becomes available The callback signal is two double rings Several parties may activate the callbac
29. re being interrupted Note therefore that the called party may reject your OHVA If this occurs you will receive an error tone consisting of a double ring If you attempt to place an OHVA call to the wrong type of keyset or if the called extension is using the speakerphone you will hear a fast busy signal instead of a confirmation tone Placing an OHVA Call Lift the handset Dial the extension number x x x o Receive busy tone Dial 0 You are connected through the speaker of the called party UU uuu GOR Dore JJ SaaS as Proteg User Guide single line telephone 15 3 Making Calls 3 Placing Outside Calls Consult your telephone system administrator for any restrictions in your ability to make outside calls If your company has different types of outside lines your telephone system may use the Least Cost Routing feature to ensure calls go over the cheapest possible route You may be required to enter the Least Cost Routing feature code on some or all of your long distance calls Alternatively your system may be programmed to select the cheapest route automatically If your company monitors outgoing calls for cost or billing purposes you may need to enter account codes for some or all of your calls Your system may be programmed to force you to enter a valid account code before allowing you to make an outside call Or it may be optional leaving it to your discretion or your company policy when
30. the speakers of all digital keysets within that group If your system is connected to any paging speakers you can access external paging equipment by dialing the appropriate directory number i Group Page 1 Lift the handset 2 Dial the group paging number 3 Receive confirmation tone External Page 1 Lift the handset 2 Dial the external page number 3 Receive confirmation tone Tenant Group Page 1 Lift the handset 2 Dial 400 3 Receive confirmation tone Proteg User Guide single line telephone 29 5 Paging and Messaging 2 Messaging You can send a Call Me message to another extension when you get no answer or the line is busy A Call Me message leaves a message waiting indi cation for the called party indicating that a caller from a specified extension was trying to reach them Keysets without display and single line telephones with message waiting lamps can only receive Call Me messages If you have a message waiting lamp it will light when you have been sent a message Also when you have a message you will hear three to four interrup tions in the intercom dial tone known as stutter dial tone This indicates you have a message To reply to the message dial the Message Answer feature code To extinguish the message waiting indication lamp or stutter dial tone the reply call must be answered If the call goes unanswered the message waiting indication continues In previ
31. to enter an account code Last Number Redial LNR simply redials the last outside number dialed out from your phone Any frequently dialed telephone number can be stored as a Speed Dial Number Speed dial numbers are similar to the directory numbers you dial to access hunt groups and other extensions When you dial a speed dial number Proteg dials out the corresponding telephone number System speed dial numbers are shared by many extension users Individual speed dial numbers are specific to your phone See Speed Dial Numbers page 34 for instructions on how to store individual speed dial numbers Also note that if you make an emergency 911 call the attendant automatically will be notified of your call This allows the attendant to direct emergency personnel to your work area Placing Outside Calls 1 Lift the handset 9 2 Dial for any available outside line or Dial 124 for a random outside line or Dial a specific trunk or trunk route number 3 Dial the number RN 16 Protege User Guide single line telephone 3 Making Calls Using Least Cost Routing Lift the handset Dial 67 Listen for special dial tone Dial outside number SN ebore pup Press to indicate dialing is complete Last Number Redial LNR 1 Lift the handset 2 Dial 8 Dialing a Speed Dial Number Lift the handset x x x 2 Dial the speed dial number 3 Call is dialed automatically You may wait seve
32. vised Conference 25 26 UCD 44 Urgent calls 21 User Password see Password Virtual Number 13 44 Voice Call Override 14 Voice Mail 41 Voice to Ring Interchange 14 46 Proteg User Guide single line telephone O Efe CET red Betas ie DEFAULT PROTEGE Your ComMPANY S RESOURCE DIRECTORY NUMBERS DIRECTORY NUMBERS Extension Nurrbers 200 399 Trunk Numbers 700 799 Trunk Groups 100 129 Page Groups 400 429 Btemal Paging 820 829 Pickup Groups 460 489 System Speed Dial Numbers 600 699 Individual Speed Dial Nurrbers 500 599 Hurt Groups 430 459 Background Music 800 801 Loud Bell 810 811 Virtual Numbers 830 859 Voice Mail Access Night Ring Pid lt Up Least Cost Routing i INDIMDUAL SPEED DIAL NUMBERS Quick GUDE TO FEATURE CODES Feature ABANDON CURRENT RETRIEVE HELD CALL AGENT LOG OFF AUTHORITY CODE CALLBACK CALLBACK CANCEL CALL BROKERING CALL FORWARD CANX ALL CALL PICKUP CAMP ON CANCEL CPERATIONS CONFERENCE DND OVERRIDE Do Nor Disturs DND ExriNGUISH LIT Voice MAIL LED HOTLINE INTRUSION Code Feature Code Last NUMBER REDIAL LNR 1 LEAST Cost ROUTING LCR 367 351 OFF LOCK UNLOCK 397 91 ON MESSAGES DELETING 335 INDIV 55 9 ALL 5 MESSAGES SENDING ZE B INDIV 9 5t ALL MESSAGES ANSWERING 396 2 OHVA o
33. while waiting if your system is equipped with a music source Only one extension can camp on to another at any one time If you hear an error tone another extension user has already camped on to the busy extension You can still use the Callback Busy feature which will alert you when the line becomes free Camp On is a useful feature for urgent calls If two parties are competing for the same busy extension Camp On overrides Callback Busy even if the Callback Busy feature was activated first To activate 1 Lift the handset 2 Dial the extension Receive busy tone 3 Dial 4 4 Receive confirmation tone 5 Music on Hold plays until the called extension hangs up 6 The call rings through Protege User Guide single line telephone 21 3 Making Calls 7 Authority Code Use the Authority Code feature to activate your extension s class of service at another extension to place an outgoing trunk call that would otherwise be toll restricted from that extension When you enter the authority code Proteg activates your normal class of ser vice at that extension for a period of one minute allowing you to place your call This feature is also sometimes referred to as Travelling Class of Service Please note that the authority code will not override a locked keyset See page 38 for information on the Lock feature To activate Lift the handset Dial 55 Enter your extension number Enter your password Receive
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