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SpectraLink 8664 User's Manual

1. 0c ee eee eee eee 93 Using Your Advanced Mailbox 94 Setting Up Your E Mail Password 95 Accessing E Mail Messages lees 97 Using Main Menu E Mail Reader Count 99 Accessing Fax Messages 100 Recovering Deleted Messages 101 Changing Message Envelopes aaa 102 Voice Mail Flowchart Advanced Mailbox 103 c 2 z o m gt P pa m gt iz m zi Inter Tel Model 8664 8665 8668 User Guide 91 DE Wi a Es ui DE E Es ul O zZ Gd 2 INTRODUCTION Enterprise Messaging EM is the voice processing system that provides advanced messaging features with the E mail Reader feature This section provides information and instructions about advanced mailbox tasks for users who have E Mail Reader enabled for their mailbox If your mailbox does not have E Mail Reader enabled you have a standard voice mailbox see page 20 The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users therefore the instructions for these common mailbox tasks are not repeated in this section See the following pages for common mailbox tasks e Initializing your mailbox see page 27 e Recording your personal greetings see page 28 e Recording your voice mail directory name see page 29 e Accessing your mailbox see page 44 e Disabling and enabling ASR
2. RECORDING OPTIONS Dial the mailbox number reply to a message or for ward a message Record your message Pause Continue ERE Erase After recording Replay Append Erase re record Copy EM Only PERSONAL OPTIONS Record Greeting Primary Greeting EN Alternate Greeting EN System Greeting El See Recording Options Record Directory Name 2 See Recording Options Record Password EN Change Envelope Settings Time Date EN Message Source 2 Message Length EH All Options EN None E Remote Messaging E Primary Cascade EB 8 gt LISTENING TO MESSAGES While the message is playing Back Up Pause Move Forward Lower volume Play the Envelope Higher volume Save the Message Delete the Message Skip to the End After the message EE CENCEGENG Replay Message Reply to the Message Voice Mail Message Call Back 2 Forward a Copy Alternate Cascade More Options EH Fax Number EN Message Order EN Transfer Method 5 MESSAGE ORDER 4 See Recording Options Go to Previous Message Play the Envelope Go to Next Message Save the Message UNGER E Delete Message GEGEE Delivery Options DELIVERY OPTIONS
3. TEC 60950 yay ah aa A United States Fe Part 15 part 68 viii SPECIFIC ABSORBTION RATE SAR INFORMATION Your wireless handheld portable telephone is a low power radio transmitter and receiver When it is ON it receives and also sends out radio frequency RF signals In August 1996 the Federal Communications Commissions FCC adopted RF expo sure guidelines with safety levels for hand held wireless phones Those guidelines are consistent with the safety standards previously set by both U S and international stan dards bodies e ANSI C95 1 1992 American National Standards Institute e NCRP Report 86 1986 National Council on Radiation Protection and Mea surements e ICNIRP 1996 International Commission on Non lonizing Radiation Protection e DHWC Safety Code 6 Department of Health and Welfare Canada Those standards were developed by independent scientific organizations through peri odic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health The exposure standard for wireless mobile phones employs a unit of measure ment known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6W kg Tests for SAR are conducted using standard operating positions speci fied by the FCC with the phone transmitting at its highest certified power level in all tested frequency
4. or press lt j to replay the message from the beginning e Say Reply or press Nj to reply to the message You have the following options Say Voice Mail or press p to leave a voice mail message for the caller If the caller has a mailbox number you are prompted to verify the desti nation by saying Yes or by pressing P If the number was not associated with a mailbox the prompt requests a mailbox number If the message was from an outside caller you cannot leave a voice mail message Say Call Back or press qj to make a return call Your call will be transferred automatically to the caller s extension or telephone number if the number is available If the user is not available you will have the option of leaving a voice mail message If the telephone number is not available you cannot reply to the mes sage e Say Forward or press i to forward a copy of the message to another subscriber Jf you want to include an introduction say Record or press p Otherwise say Accept or press P to forward the message without additional comments e Say Previous or press to listen to the previous message e Say Envelope or press Ji to play the introductory message envelope see page 61 for information on envelope options e Say Next or press Ji to listen to the next message e Say Save or press amp gip to save the new message in your mailbox e Sa
5. 1 While in idle mode press ay to bring up the two line display 2 Press the Fwd softkey and then press 209 for the following options ALL All incoming calls are forwarded without ringing at your endpoint e NO ANSWER All incoming calls are forwarded if they are not answered before a timer expires e W D lt x Se Ka o DI o NOTE Only the installer or system administrator can adjust this timer e BUSY When your endpoint is busy all incoming calls are forwarded without ringing at your endpoint e NO ANSWER BUSY All incoming calls are forwarded if your endpoint is busy or if you do not answer as described above 3 Press Q2 for the following options e To forward to an outside telephone number Press the number that corresponds to the OUTSIDE PHONE option Dial a telephone number or press GG for the OUTSIDE DIR option See page 79 for more information on directories e To forward to an extension number Dial the extension number OR press the number that corresponds to the IC DIRECTORY option See page 79 for more information on directories e To forward to your voice mailbox Press the number that corresponds to the VOICE MAIL option e To forward to your message center Press the number that corresponds to the MESSAGE CENTER option To cancel any call forward request 1 While in idle mode press Q to bring up the two line display 2 Press until the Fwd softkey is available
6. 8 9 W X Y Z 9 0 0 The character available depends on the software version To cancel DND 1 While in idle mode press 2 to bring up the two line display 2 Press until the DND softkey is available and then press the DND softkey Inter Tel Model 8664 8665 8668 User Guide 53 USING REMINDER MESSAGES Never be late for a meeting again With Reminder Messages you can program your endpoint up to 24 hours in advance to alert you at a specified time At the pro grammed time the reminder message signals you with eight short tones and your dis play shows the message If you are on a call you still hear the tones and the message displays for ten seconds Then the display returns after you hang up Reminder dis plays interrupt but do not affect programming n Your telephone system can have up to 20 different reminder messages each of which can be changed by the system administrator installer or programmer Your trainer or system administrator will give you a list of reminder messages for your system For N convenience you should update the following default list 2 DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE E 01 MEETING 11 CALL ENGINEERING W 02 STAFF MEETING 12 CALL MARKETING E 03 SALES MEETING 13 CALL ACCOUNTING 04 CANCEL MEETING 14 CANCEL DND 05 APPOINTMENT 15 CANCEL CALL FWD 06 PLACE CALL 16 TAKE MEDICATION 07
7. Vibrate Cadence The Vibrate cadence options are the same as for Ring Cadence Ring Delay Determines how long the vibrate cadence will play before the audible ring starts If the Ring Cadence or Vibrate Cadence is turned off the Ring Delay option will not appear on the menu Ring Delay options include e No delay the audible ring starts as soon as the endpoint starts to vibrate e 5 second delay the endpoint vibrates for five seconds before the audible ring starts e 10 second delay the endpoint vibrates to ten seconds before the audible ring starts Auxiliary Ring 1 Auxiliary Ring 2 Auxiliary Ring 1 2 are designed to be used by OAI applications enabling the user to set a distinctive ring for these applications Inter Tel Model 8664 8665 8668 User Guide 57 Phone Options Noise Mode Provides options that describe the noise level in your environment Selecting the cor rect option will adjust the endpoint to account for background noise Select Normal for most office environments High for moderate background noise or Severe for extremely noisy conditions Use of the non Normal modes is not recommended unless you are in a loud environment or you may find it difficult to be heard on your end point Key Tones Determine if tones play when keys are pressed Key tones are enabled by default Turn key tones on or off Warning Tones Play to alert user to various conditions such as system up or down out of range etc These ton
8. m Is e W D lt x Se Ka o DI o REDIALING A NUMBER The Redial feature allows you to quickly redial the last outside number you dialed Although most endpoints redial the last number dialed your system administrator can program your endpoint to redial the last number saved To use the Last Number Dialed feature 1 While in idle mode press ay to bring up the two line display 2 EITHER Press p OR Press until the Redl softkey is available and then press the Redl softkey A line is selected automatically and the number is dialed To save a number if your system uses the Last Number Saved feature While the endpoint is idle or while listening to intercom dial tone EITHER Press gp OR Press until the Redl softkey is available and then press the Redl softkey The last number you dialed is saved To redial a number if your system uses the Last Number Saved feature 1 While in idle mode press ay to bring up the two line display 2 Press and select an outgoing Call line 1 4 3 EITHER Press OR Press until the Redl softkey is available and then press the Redl softkey A line is selected automatically and the saved number is dialed NOTE If there is no redial number available the display shows NO NUMBER TO DIAL 40 Inter Tel Model 8664 8665 8668 User Guide DISPLAYING INFORMATION ON YOUR ENDPOINT In addition to the four lines on the display that are dedi
9. resents several characters As you press the dialpad buttons the system connects the character sequence to possible directory matches For example to enter JONES press PG GO This data entry method is similar to the text on nine keys T9 feature found on cell phones 3 Press gp to dial a number or activate a feature code while the entry is dis played BUTTON CHARACTERS REPRESENTED 0 1 2ABCabcGaaaacAAa el ae 3DEFdef E o erteeee z AGHIghiitii o 5JKLjkl e j 6MNOmno 7QPRSqprs 8TUVtuviduUu 9WXYZwxyzy Returns endpoint to the state before entering IDS Activates the selection 60 oso f 2 78 Inter Tel Model 8664 8665 8668 User Guide Basic Search Use Basic Search to search the Telephone directory for a contact name or feature NOTE When using Basic Search or the Voice Mail directory press the Msg softkey to switch back and forth between numeric and alphanumeric mode When the 7 7 icon is displayed the endpoint is in alphanumeric mode To search the Telephone directory using Basic Search 1 While in idle mode press D and dial DOG 2 Press to select the Intercom directory press to select the Outside direc tory or press to select the Feature directory f placing a call choose between OUTSIDE DIR and IC DIRECTORY 3 Enter letters or numbers up to 10 characters as described below e Remain in alphanumeric mode Pr
10. CALL CLIENT 17 MAKE RESERVATION 08 CALL CUSTOMER 18 REVIEW SCHEDULE 09 CALL HOME 19 LUNCH 10 CALL CORPORATE 20 REMINDER To request a reminder message 1 While in idle mode press 2 to bring up the two line display 2 Dial PW O 3 Dial the desired two digit number for the message that you want press Gm and then press the number that corresponds to the ACCEPT option 4 While the desired message is displayed press gp 5 Enter the time you wish to receive the message in hours and minutes For exam ple 0900 9 00 If you dial three digits such as 900 for 9 00 press gp NOTE If your system is set for 24 hour format you must enter the time appropri ately e g 1400 2 00PM If your system is set for 12 hour display format press p for AM or gp for PM To cancel all reminder message requests before they signal you 1 While in idle mode press 2j to bring up the two line display 2 Dial O To clear a received reminder message Press Ep 54 Inter Tel Model 8664 8665 8668 User Guide SECTION CONTENTS PAGE Introduction seee deed BRA NANG BNG eek eRe Rc 56 Setting Endpoint Preferences n asasan annann nnnnnn 56 Ring OPTIONS sisson aad KAWAN NA Maca det ES 57 Phone Options cece eee eee eens 58 System Info 58 EXIenSIOD one NAA ucc yo se ERU DE NEN eset 59 Push To Talk Model 8665 only 59
11. accept your recorded name 5 Press qii to hang up Inter Tel Model 8664 8665 8668 User Guide 29 MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any endpoint With your endpoint you can make receive intercom and outside calls as well as make emergency calls CAUTION Consult your system administrator and your local Inter Tel servicing company for important information about dialing emergency services from your Model 8664 8665 8668 before you begin using it Intercom Calls Your extension number allows other people to place intercom calls to you without dialing any extra codes And because every endpoint in your telephone system is assigned an extension number you can call other people in your system quickly and easily e W D lt x Ee Ka o DI o NOTE Ask your system administrator for a list of extensions Placing Intercom Calls To place an intercom call 1 Press Go 2 Dial an extension number 3 Wait for the call to be answered 4 When finished press to end the call If there is no answer or if the endpoint is busy when you place an intercom call you can do any of the following e To leave a station message press the Msg softkey and then hang up e To leave a voice mail message press the Msg softkey and wait for the message center to answer See page 42 for more message options NOTE This option is only available if the calle
12. message hang up or access an attendant In addition if your voice mail administrator sets up one or more group lists of mailboxes you can send a message to a group of people by entering one number instead of everyone s individual mailbox number Inter Tel voice mail systems support the following types of mailboxes e Advanced Mailbox If E Mail Reader is enabled for your mailbox you have access to voice mail e mail and fax messages in your mailbox You can also cus tomize your personal mailbox options and access advanced messaging features See page 91 for information and instructions about using E Mail Reader features For a voice mail flowchart for advanced mailbox users see page 103 e Standard Voice Mailbox This type of mailbox allows you to send and receive voice mail messages record personal greetings and allows you to customize per sonal mailbox options A standard voice mailbox does not allow you to access e mail and fax messages For a voice mail flowchart for standard mailbox users see page 121 NOTE If you have the Enterprise Messaging EM voice mail system you also have access to advanced communication and messaging features such as E Mail Reader and Automatic Speech Recognition ARS For more information about EM see page 22 20 Inter Tel Model 8664 8665 8668 User Guide The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users The in
13. o 2 o z INTRODUCTION Now that you ve mastered the basics it s time to move on to the advanced features In this section you ll learn how to set preferences for your endpoint program buttons use directories access your voice mailbox remotely and perform various other func tions SETTING ENDPOINT PREFERENCES Your endpoint is automatically set to specific defaults You can however configure many of these settings at any time Customizable features on your endpoint include changing the ring type eliminating background noise with the high noise feature enabling and disabling the Push to Talk PTT feature Model 8665 only and select ing a PTT channel Model 8665 only An asterisk indicates that an option is selected When the endpoint is in idle mode press to display user options To navigate through the menu use the buttons and softkeys listed in the following table BUTTON ACTION Up Down buttons Display previous next menu item Select button Selects the menu item or option OK softkey Selects the menu item or option Save softkey Saves the entry Bksp softkey Backspaces to allow editing of entry Cncl softkey Cancels edit and returns to previous menu level Up softkey Returns to previous menu level Exit softkey Exits the menu at the top level End Call key Exits to idle state from any level In addition to the endpoint configuration options mentioned above you can vi
14. reverse transferring 37 placing a non handsfree 31 placing on hold 34 receiving 32 33 returning to a held caller 34 waiting for called endpoint 30 31 Camp On 30 31 Canceling call forwarding 38 callback requests 30 31 messages 42 queue requests 32 reminder messages 54 Cascade Levels 64 Changing call screening transfer method 62 directory name 29 e mail password 96 fax destination number 63 keymaps 66 message envelope 61 message search order 63 personal greeting 29 remote access password 83 transfer method 62 voice mail message envelope 61 voice mail password 60 voice mail e mail and fax message envelope 102 volume levels 66 Chargers desktop 15 Clearing Reminder Messages 54 Conference Calls 35 D Date Time Name and Extension Number 41 Default Feature Codes 103 Defaults 66 74 do not disturb message chart 52 mailbox password 27 Inter Tel Model 8664 8665 8668 User Guide 115 Deleting Station Speed Dial Numbers 68 Delivery Options 50 Desktop Charger 15 Dial Tones 24 Dialing Speed Dial Numbers 69 Dialpad Buttons 3 Direct Station Selection Busy Lamp Field DSS BLF 74 Directories Basic Search 79 Basic Search dialpad button descriptions 79 IDS dialpad button descriptions 78 Intelligent Directory Search 77 Telephone 77 using 79 voice mail 80 Disabling account codes 75 cascade levels 64 do not disturb 52 handsfree 32 33 hunt group calls 85 message envelope options 61 record a call 71 system forward
15. 1 While in idle mode press Gp to bring up the two line display 2 Press the Msg softkey Press D and then press the number that corresponds to the CANCEL MES SAGE option Dial the extension number of the endpoint where you left the message 42 Inter Tel Model 8664 8665 8668 User Guide Retrieving Messages To indicate that a message is waiting the message icon 74 is displayed along with the number of messages you currently have waiting To retrieve a message 1 While in idle mode press 2 to bring up the two line display 2 Press the Msg softkey If you have more than one message scroll to the desired message by pressing the Msg softkey 3 Press D and then press the number that corresponds to the REPLY option A call is automatically placed to the endpoint or message center see page 42 that left the message To cancel a waiting message 1 While in idle mode press Q to bring up the two line display 2 Press the Msg softkey If you have more than one message use the Msg softkey to scroll to the desired message 3 Press QI and then press the number that corresponds to the DELETE option to delete the message 2 m Z Gi s gt A m lv Inter Tel Model 8664 8665 8668 User Guide 43 e W D lt x Ee Ka o DI o ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox you must access your mailbox to retrieve it NOTE I
16. 16 Quad Charger 020000 cece eee 18 Important Notes about Chargers and Battery Packs 19 About Voice Mail 20 Enterprise Messaging llli eee eee 22 Automatic Speech Recognition ASR 23 What You See and Heart 24 Software Compatibility sees 24 Inter Tel Model 8664 8665 8668 User Guide 1 WELCOME Your new Model 8664 8665 8668 endpoint provides access to several features each of which is described in this guide The About This Guide section below lists the dif ferent sections in this user guide and describes the type of information you can find there Because the Models 8664 8665 and 8668 function almost identically the information in this user guide applies to all endpoints unless otherwise indicated S D o o e H The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there ABOUT THIS GUIDE This guide contains instructions for using the Model 8664 8665 and 8668 wireless IP endpoints on the Inter Tel telephone system To help you find information quickly this guide is divided into five separate sections as indicated by the tabs These sections include the following e Finding Your Way This section provides you with a picture of the Model 8664 8665 and 8668 endpoints and includes general information designed to help you find what you need e Getting Star
17. 30 minutes of battery life left If the battery pack is critically low and you are not on a call the Low Battery message is displayed and a loud beep will sound When the battery pack is critically low the endpoint will not work until the battery pack is charged At some point you may need to replace the battery pack for your endpoint NOTE The battery pack can be changed while the call is still in progress Do not press End Call Place call on Hold Quickly remove the discharged battery and replace with a charged battery power on the endpoint and press Start Call to resume the call in progress To remove and replace the battery pack on the Model 8664 and 8668 Press down on the latch on the battery pack to release the battery The battery pack releases outward and you can remove it from the endpoint To replace the battery pack slide the lip of the battery pack into the bottom of the cavity and push the top of the battery pack until it snaps into place To remove and replace the battery pack on the Model 8665 Hold the endpoint in one hand with the keypad facing up Press both battery pack release buttons on the left and right sides of the endpoint at the same time The bat tery pack will release downward You may catch it with the palm of your other hand If the battery pack does not release gently shake the endpoint while pressing both release buttons Do not pry NOTE Improper disposal of battery packs can damage the
18. 8668 User Guide Model 8665 The illustration below displays the external components of the Model 8665 endpoint n z z Gi lt je E x 5 lt Earpiece Volume Buttons ge INT R T L Display Up gt Select gt Down Softkeys Power On Start Call Power Off End Call Menu E i 2 ABC 3 DEF don JKL 6 MNO Dialpad 7 PRS 8TUV lt x Function Line Microphone Charging Contacts Headset Jack Inter Tel Model 8664 8665 8668 User Guide 5 S D o o e H Model 8668 The illustration below displays the external components of the Model 8668 endpoint Volume Buttons Earpiece Up gt Display Select Softkeys Down gt Menu Power On Start Call sh D e 3 Power Offene Call h D 4 gt Dialpad Function Line Microphone t Headset Jack Charging Contacts Inter Tel Model 8664 8665 8668 User Guide Status Indicators To indicate various states your endpoint uses icons and sounds The table below lists the endpoint s status indicators and explains what each indicator means INDICATOR STATUS No Service If the endpoint cannot receive or place calls an alarm sounds and a message is displayed The in service tone indicates when service has been re estab lished If your receive the No Service message you may be outside of the covered area Return to the coverage area If the endpoint still doe
19. Buttons Allow you to power the endpoint on and off switch modes select a line and access endpoint features Softkeys Allow you to quickly access frequently used features and functions you have programmed Battery Pack and Charger Charges the battery and provides several hours of active talk time General Care Follow these guidelines to care for your wireless endpoint It is recommended that you keep your wireless endpoint in idle mode see page 12 and always return it to the charger when you are not using it Contact your system administrator if your endpoint needs servicing Do not disas semble your endpoint Doing so will void your warranty Avoid dropping the endpoint or knocking it against hard surfaces Carrying the endpoint in a holster or carrying case may help protect it Wiping the endpoint surface with a water dampened cloth or paper towel will remove most films or residues Be sure to turn off the wireless endpoint and unplug the charger before cleaning them Inter Tel Model 8664 8665 8668 User Guide 3 pr z z Gi lt o E x 5 lt z E D o gt o e H Model 8664 The illustration below displays the external components of the Model 8664 endpoint Volume Buttons ss INT R T L Select Display Power On Start Call Power Off End Call Menu gt Dialpad Function Line Microphone Charging Contacts t Headset Jack Inter Tel Model 8664 8665
20. Dial You can program and use up to ten personal speed dial numbers on your endpoint In addition if you have programmable softkey buttons you can program them as speed dial buttons for one touch dialing To use a speed dial button you must e Store the number in a speed dial location e Use the StSp softkey B or the SySp softkey lt p to access the stored numbers e Program an available softkey as a speed dial button by associating the speed dial location with the button NOTE You can use the Speed Dial feature even if your endpoint does not have programmable softkey buttons e z O e Z Programming Station Speed Dial Numbers To store a speed dial number use the Station Speed Dial Programming feature code to program the number in a speed dial location Use the following table to list the numbers that you store in speed dial locations 0 9 0 5 1 6 2 7 3 8 4 9 Inter Tel Model 8664 8665 8668 User Guide 67 2 O o ci 2 O To store a number in a Speed Dial location While in idle mode press Gp to bring up the two line display Dial gt O Dial the speed dial location 0 9 you want to program Enter the desired name for the speed dial number as described below e Alphanumeric mode Press the dialpad buttons to enter the desired charac ters Refer to the chart on page 79 The number of times a button is pressed determines which character
21. Idle Mode 12 Illustration model 8664 4 model 8665 5 model 8668 6 Individual Hold 34 Initializing Your Mailbox 27 Intelligent Directory Search 77 Intercom Calls 30 Introduction 56 L Last Number Dialed Saved 40 Leaving Messages 42 Line Button 8 11 Liquid Crystal Display LCD 3 Listening to Messages 46 Logging In and Out of ACD Hunt Groups 86 Low Battery icon 13 message 13 Mailbox Almost Full Full 44 Main Menu E Mail Reader Count 99 Making and receiving calls 30 emergency calls 33 pages 72 Manual Call Forwarding 38 Members Hunt Group 85 Menu Button 8 9 Message feature 42 search order 63 Message Count and Type 44 Messages listening 46 listening to messages 46 receiving 46 recording and sending voice mail messages 49 recovering deleted 101 Messaging Remote 44 64 Microphone 35 41 Model 8664 illustration 4 Model 8665 illustration 5 Model 8668 Illustration 6 Modes active 12 idle 12 Mute Feature 41 Mute Softkey 35 N Nickel Metal Hydride NiMH battery pack 13 O Off Hook 24 On Hook 24 Operating Modes 12 Outside calls 32 party s name number 41 P Paging 72 Peer to Peer P2P 108 Picking Up a Call 37 Placing calls on hold 34 conference calls 35 intercom calls 30 non handsfree call 31 outside calls 32 Power Off Button 8 26 Power On Button 8 26 Primary Greeting 28 Programming cascade levels 64 date and time notification 64 65 fax destination 63 feature buttons 73 pr
22. Private Certified Priority Send Copy non EM systems Send and Exit tt New Messages EB Saved Messages KI TRANSFER METHOD pa Unannounced Screened A Announce Only gt MESSAGE OPTIONS Cancel Unheard Messages Recover Deleted Messages Listen EB Recover All 2 Purge All BIG REMOTE MESSAGING Program Cascade Level EN Enter cascade level number then Change ER Personal Eg Pager 3 Enter Time of Day EN Set Days of Week Weekdays EN All Days 2 Individual Day 1 7 EJ Select Message Category ER Priority Messages KI All Messages Part No 935 4522 Issue 11 March 2006 ANA
23. Transfer Forwarding Calls auer or Rex py nex Rx OR ROC EROR n ee ENN Redialing a Number Displaying Information on Your Endpoint 00 0 cece eee Using the Mute Feature 2 2 eee eee nnn Using the Message Feature 0 cece nnn Accessing Your Mailbox 0 60206 cee ee rr Rx ENN ENNEN SINNER eee Disabling and Enabling ASR 0 0 cece e nnn Accessing Voice Mail Messages 0 cece RII Using Do Not Disturb Mode Using Reminder Messages sss RH n t E Te E Hg ONISN AYOW ONINYVAT lnter Tel Inc March 2006 printed in US CONTENTS PAGE MOVING ON 5 22 career od NG RR eens Gales os mp Ros ences NOANT anes 55 Introduction crc LEE 56 Setting Endpoint Preferences lise nnn 56 Setting Mailbox Preferences 0c cece eee I nh 60 Changing Volume Levels 000 cee eee ene 66 Returning to Default Operation cee nh 66 Speed Dialing 0 ccc ce e RR I II 3 n 67 Using Record A Call n hh nn 71 at e WEE 72 Performing a Hookflash During a Cal 73 Programming Softkeys cece eee hh nnn 73 Using Account CodeS 0 cece eens 75 Screening Calls nee nee hh nnn 76 Using Directories 77 Programming Remote Feature Access 82 Requesting Agent Help 84 Working in Hunt Groupe ve EN e hee RR n x ee ee ee ANEN 85 Using the Push to Talk Feature 0 0 0 c eee eee IIIA 88 USING E MAIL READER ei
24. able to locate names that are pronounced differently than they are spelled For these types of names use the alternate search method of spelling the name using the endpoint dialpad buttons see table below You begin a search by dialing the system voice mail extension and selecting the direc tory option You are prompted to say or spell the name of the mailbox user you want to search for For example if you say the name John the system locates all of the sub scribers with the first or last name of John The list of names returned might include the names John Smith John Jones John Nielson David John Robert John etc When one to 10 matches are located you can browse the list of returned names by selecting the Previous say Previous or press gt and Next say Next or press options The directory lists are circular That is when the end of the list is reached the next name played will be the first name in the directory When the correct name is played say Yes or press P to select it If the system locates more than 10 matches you can either browse the list using the options mentioned above or filter the list by responding to the filtering questions gen erated by the system Based on your responses the system filters the list to include first or last name matches only If the system cannot locate an exact match it returns the closest match found zZ o o 2 o z To use the dialpad buttons to spe
25. and always return it to the charger when you are not using it To turn the Model 8664 8665 8668 endpoint off While in idle mode press and hold the Power Off button One chirp will sound and the endpoint will turn off The endpoint cannot be turned off during a call You must end the call before you can turn the endpoint off LOCKING AND UNLOCKING THE KEYPAD ON YOUR END POINT To unlock the keypad Press the Unlk softkey then The autolock feature of the keypad is disabled by default To activate autolock See Keypad Autolock on page 58 26 Inter Tel Model 8664 8665 8668 User Guide SETTING UP VOICE MAIL To begin using your mailbox you will need to complete a few basic set up procedures to initialize your mailbox customize your personal greetings and record your voice mail directory name All of the options used for voice mail features in this user guide are presented as numeric entries which correspond to the voice prompts from the system Although you can access voice mail display prompts by pressing 2j note that the display option numbers DO NOT correspond to the numeric entries in these instruc tions It is recommended that you follow the voice prompts and these instructions when completing voice mail tasks NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the
26. and the associated options 1 Access your mailbox as described on page 44 2 Say Facsimile or press Jil to access your fax messages Then select one of the following e Say New or press to listen to new messages e Say Saved or press Jp to listen to saved messages 3 After the fax envelope is played you have the following options e Say Forward or press li to forward a copy of the message to another destination Then say or enter the fax destination number The system plays the fax destination number Select one of the following Say Yes or press to verify the number The system announces that the fax is scheduled for delivery Say No or press Gp to start over e Say Previous or press fb to listen to the previous message e Say Envelope or press lt p to play the introductory message envelope see page 102 for programming instructions e Say Next or press Ji to listen to the next message e Say Save or press gp to save the message e Say Delete Message or press Ji to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message DE LU a Es ui DE E Es ul O E o 2 4 Hang up 100 Inter Tel Model 8664 8665 8668 User Guide RECOVERING DELETED MESSAGES Recovering deleted messages varies based on media type If you delet
27. bands Although the SAR is determined at the highest certified power level the actual SAR level of the phone while operating can be well below the maximum value This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output Before a phone model is available for sale to the public it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure The tests are performed in positions and locations e g at the ear and worn on the body as required by the FCC for each model While there may be differ ences between the SAR levels of various phones and at various positions they all meet the government requirement for safe exposure The FCC has granted an Equip ment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet fccid after searching on FCC ID IYGSNP2400 or IYGRNP2400 Additional information on Specific Absorption Rates SAR can be found on the Cellular Telecommunications Industry Association CTIA web site at http www wow com com The only authorized headsets that may be utilized with the SNP2400 o
28. creates a Sales Team meeting invi tation in Outlook and sends it to Sally Sally accepts the meeting and in the body of her acceptance e mail she writes I m looking forward to attending When Sally s supervi Sor access Sally s meeting acceptance using E Mail Reader the e mail is announced according to the supervisor s e mail envelope preferences Then E Mail Reader reads Sally s written response followed by the hidden link inserted by Outlook I m looking forward to attending Microsoft Outlook Web Access http TMS NT EVS01 Exchange Sally_User Inbox Accepted 3A 20Sales 20Team 20Meeting 5 EML 2 z a m gt P pa m gt iz m zu Inter Tel Model 8664 8665 8668 User Guide 97 DE Wi a Es ui DE E Es ul O zZ o 2 To access your e mail with E Mail Reader NOTE To repeat menu instructions say Help or press ffi at any time 1 Access your mailbox as described on page 44 2 Say E Mail or press to listen to your e mail messages Then select one of the following Say New or press qj to listen to new messages Say Saved or press to listen to saved messages NOTE You may experience a delay if you have a large number of e mail messages in your in box for example more than 500 messages 3 After the e mail envelope is played E Mail Reader reads the body text of the e mail message While you are listening to a message you can
29. defers e mail and fax prompts until you select the E Mail or Fax message option from the main menu Disabling E Mail Reader Count does not disable E Mail Reader It only defers the voice prompts until the appropriate option is selected To disable or enable the Main Menu E Mail Reader Count option 1 Access your mailbox as described on page 44 2 Say Personal or press to select the Personal Options Menu 3 Say More or press Ji to select More Options 4 Say E Mail Reader Count or press ip to select the E Mail Reader Count toggle option 5 If E Mail Reader Count is enabled say Disable or press p to disable If E Mail Reader Count is disabled say Enable or press to enable c 2 z Gi m gt Ir z m gt iz m zu Inter Tel Model 8664 8665 8668 User Guide 99 ACCESSING FAX MESSAGES NOTE By default the message lamp lights when you receive a new voice mail mes sage Although the lamp can be programmed for other functions it cannot be pro grammed to indicate that you have received a new fax message When you access a fax message using option six on the main menu E Mail Reader announces the fax message according to the envelope options that you selected see page 102 E Mail Reader does not have the capability to read the text in a fax You can however save delete and forward a fax to the fax number that you specify using the associated options To access fax messages
30. display to place the endpoint in idle mode OR Press and hold to power off the endpoint 2 Place the endpoint into the desktop charger slot facing forward If the endpoint is placed correctly the red indicator light will come on S D o o e Z NOTE The desktop charger s indicator light will not come on if the charger is empty if it is not receiving power or if the endpoint is seated incorrectly Charge Indicator While the endpoint is charging in idle mode it will display its extension number and Charging The battery icon will show charging progress The endpoint is fully operational and will ring if called When the endpoint is charging while turned off only Charging will display and no calls will be received The dots will be racing during the charging cycle It is normal for the battery pack to become warm when charging Dual Charger Dual Charger for Model 8664 Dual Charger for Model 8665 Overview The dual charger is a two slot desktop charger that comes in three models Model 8664 is designed to charge the BPE100 battery pack in the Model 8664 endpoint and a spare BPE100 battery pack Model 8665 is designed to charge the BPX100 battery pack in the Model 8665 endpoint and a spare BPX100 battery pack Model 8668 is designed to charge the BPN100 battery pack in the 8668 endpoint and a spare BPN100 battery pack The models are not interchangeable 16 Inter Tel M
31. e eed SOFTKEY PG Place a call on Hold Hold 34 Access the Message menu or toggle between alphanumeric mode Msg 42 Mute the microphone or backspace Mute 41 Forward a call to another destination or voice mail or forward space Fwd 38 Transfer a call to another destination or voice mail n Xfer 36 Communicate with several different parties on one call Conf 35 Enable and disable Do Not Disturb mode DND 52 Redial an outside number or save the last number dialed Redl 40 View or access System Speed Dial numbers O SySp 70 View or access Station Speed Dial numbers De StSp 67 Access additional features using feature codes O Feat N A Access programmable buttons for specific features Pgm1vt TO Pgm2 Pgm3 gt Pgm4 Pgm5 NOTE Depending on how your telephone system is configured you may need to use the Feat softkey before you dial a feature code 10 Inter Tel Model 8664 8665 8668 User Guide Line Button The Line button p provides access to four CALL lines 1 4 and one IC line 5 While the line display is showing all button presses relate to the line options only After you select a line the line number flashes at the top of the display Headset Jack The Model 8664 8665 and 8668 endpoints have a headset jack located next to the charging pins on the bottom of the endpoint To use a headset plug the headset con nector into the headset jack
32. eight is used as a toggle and you can re enable ASR by pressing the number eight again on the main subscriber menu only Also if you press a dialpad button at the main subscriber menu to access mailbox functions ASR is automatically turned off and will remain off for the rest of the call For ASR guidelines see page 23 2 m m z i9 s gt AI m Is NOTE If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 91 for information and instructions about using E Mail Reader features To temporarily disable ASR 1 Access your mailbox as described on page 44 2 Say Disable or press fip to disable ASR for the call NOTE To enable ASR after disabling it press 9p until you are back at the main menu Press fj to enable ASR Inter Tel Model 8664 8665 8668 User Guide 45 e W D lt x Ee Ka o DI o ACCESSING VOICE MAIL MESSAGES When you access your mailbox you can listen to new and saved voice mail messages After listening to your voice mail messages you can access the associated options NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 23 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an adv
33. have four parties in your call not enough system circuits are currently available or the Agent Help Extension is in DND 3 Dial the Agent Help Extension number if required Your endpoint may be pro grammed to automatically dial the number or you may be required to dial it If the Agent Help Extension accepts the call you hear the Agent Help tone if it is enabled and the supervisor can monitor or join your call If the Agent Help Extension rejects the call you hear a confirmation tone and the display shows AGENT HELP REJECTED To respond to an Agent Help request When you receive an Agent Help request your endpoint s display shows lt name gt REQUESTS HELP You can do one of the following e To accept the call Press GR Your microphone is muted and you cannot be heard by either party unless you press the Mute softkey e To reject the call Press Q and then press the number that corresponds to the REJECT HELP option 84 Inter Tel Model 8664 8665 8668 User Guide WORKING IN HUNT GROUPS Your system may be programmed with hunt groups Hunt groups are groups of end points that share a common extension number in addition to having individual exten sion numbers This allows someone to call anyone in the group using the common extension or a specific member using the individual extension The members of these groups and the common extension s are programmed by your system adminis trator Hunt Group Calls Enabled Disa
34. is entered For example 533266 would enter JEAN When adjoining characters are located under the same button press the Fwd softkey once to advance to the next character For example 66 Fwd 6667776 would enter NORM Note that letters correspond to the letters printed on dialpad buttons 2 9 Press Fwd twice to leave a space Press the Mute softkey if you need to backspace e Press gp to save the name 5 Dial the extension number or telephone number to be stored as described below e Numeric mode Press the dialpad buttons to dial the desired numbers BA DN NOTE You cannot use hyphens or colons in the telephone number If your number includes an asterisk pound hookflash or pause press D and use the menu options to enter the special character e Press gp to save the number NOTE To dial outside telephone numbers without first selecting an outgoing line enter the Outgoing Call access code default is qj before the outside telephone num ber ber To erase a Station Speed Dial name and or number While in idle mode press fy to bring up the two line display Dial O Dial the desired location code 0 9 you want to erase Press the Mute softkey repeatedly until the name is erased Press gp to continue Press Mute repeatedly until the number is erased Press to save the changes NO aR WN gt 68 Inter Tel Model 8664 8665 8668 User Guide Creating Station Speed Dial Buttons
35. not have a mail box e IC CALL TO DND Places your endpoint in DND mode and blocks the call with out interrupting the current call See page 52 for more information about DND mode Inter Tel Model 8664 8665 8668 User Guide 33 2 m z i9 ci gt AI m o PLACING CALLS ON HOLD You can place calls on hold in one of two ways individual or system e Individual Hold places the call on hold at one endpoint It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup Reverse Transfer feature see page 37 e System Hold places the call on hold in the system You can then pick up the call at any endpoint that has a flashing button for the call including the endpoint that placed it on hold NOTE You cannot place intercom calls on system hold To place a call on Individual Hold 1 Press until the Hold softkey is available 2 Press the Hold softkey To return to the caller Press the Hold softkey again e W D lt x Ee Ka o DI o NOTE When you place a call on hold the flashing line number on the two line display indicates which line is holding If you place a call on hold and return the endpoint to idle mode the display does not indicate that a call is holding however the holding call will recall your endpoint after the recall timer has expired The default recall timer is set to 60 seconds To place an out
36. option of issuing a spoken command or pressing a dial pad button See page 23 for ASR guidelines 2 m Z i9 s gt AI m o ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 91 for information and instructions about using E Mail Reader features Initializing Your Mailbox To access voice mail the first thing you need to do is initialize your mailbox This allows you to change the default password for your mailbox record your name for the company directories and listen to the voice mail introduction To initialize your mailbox 1 Press SD 2 Dial the voice mail extension number You hear the main menu NOTE If you don t know what the voice mail extension number is check with your system administrator 3 Say Login or press to identify yourself as a subscriber 4 Enter your mailbox number using the dialpad buttons 5 Enter your default password using the dialpad buttons NOTE Your mailbox number is your default password If you want a password enter a new password using digits 0 9 up to 12 digits and then press when you are done The messaging system plays back your password If you do not want to use a password just press GP Inter Tel Model 8664 8665 8668 User Guide 27 6 Say Accept or press amp gp to accept the entry or say Erase or press ep to erase and re enter your password The system prompts you to record
37. or delete the message see page 97 When you access a fax message E Mail Reader announces the fax envelope accord ing to the envelope options that you set see page 102 Because a fax message is received by your e mail account as an attachment to an e mail message in the form of a tif file E Mail Reader cannot read the text in the body of the fax To view the fax and read it you must access it from your e mail account With your advanced mailbox you can save delete and forward a fax to another fax machine using the available menu options when prompted see page 100 c 2 z Gi m gt Ir pa m gt iz m zi Inter Tel Model 8664 8665 8668 User Guide 93 Y m a q m 72 lt u o Z D 5 USING YOUR ADVANCED MAILBOX After you set up your mailbox see page 27 you can use personal or system greetings to let callers know if you are out of town on a call etc You can send messages to individuals and to a group of people if your voice mail administrator has programmed a name for the group In addition various options allow you to customize your mail box manage your messages and screen your calls To allow the system to retrieve e mail and fax messages from your e mail account you must first set up your e mail password see page 95 When you access your mailbox see page 44 the system announces how many new and saved voice mail fax and e mail messages you have in your mailbox You can cho
38. search for a new name e Say Cancel or press to exit the directory 5 If more than 10 matches are located the system prompts you to browse or filter the list Do one of the following e Say Yes or press Bb to browse the list See step 4 for options e Say No or press to select the filter option and then respond to one of the following filter questions The system begins by asking you if the name you are searching for is the last name If it is say Yes press lb say the last name or spell the last name Ifyou did not respond to the first question the system asks if the name you are searching for is the first name If it is say Yes press B say the first name or spell the first name After the list has been filtered by first or last name a smaller list of names is returned You can then browse the list and select the appropriate name see step 4 e z O e z Inter Tel Model 8664 8665 8668 User Guide 81 PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and forgot to put your endpoint in DND don t worry With the Remote Feature Access you can place your endpoint in DND or forward calls from any other endpoint on the system And if you have a special dial up line you can access your endpoint features from an outside line Remote Access Password Before you use Remote Feature Access you should program a password as described below To chan
39. set the number of rings that are allowed before the call is sent to voice mail Only your system administrator can change the number of rings that are allowed before the call is forwarded to voice mail Why can t I retrieve deleted messages Voice mail may have erased your message After a programmed amount of time has lapsed up to 24 hours voice mail automatically erases all deleted messages see page 48 If you attempted to undelete a voice mail within this time frame but you were still unsuccessful your voice mail system may not have sufficient space pro grammed to store deleted messages How can I change the name displayed on my endpoint Only your system administrator can change the user names assigned to extensions What languages do the Model 8664 8665 and 8668 endpoints support Model 8664 8665 and 8668 endpoints currently support American English only Why cant I program a Station Speed Dial number to the softkey button I want It keeps saying that the button is non programmable Your system administrator has programmed that softkey as a non programmable but ton Because you cannot override system programming from your endpoint you must choose another button Inter Tel Model 8664 8665 8668 User Guide 1 07 m E a z Gi Oo 2 m Ww Y fe o z ir lt m l Q8 A8 Q9 A9 Q10 A10 Q11 A11 Q12 A12 Q13 A13 Q14 A14 Why don t the local telep
40. to the message you want to use 4 If desired customize the second display line by dialing the desired numbers or letters as described below e Remain in numeric mode Press the dialpad buttons to dial the desired num bers Press for a hyphen for a colon the Fwd softkey to leave a space or press the Mute softkey to backspace NOTE Press the Msg softkey to switch back and forth between numeric and alphanumeric mode when you are customizing the second display line When the 77 icon is displayed the endpoint is in alphanumeric mode e Change to alphanumeric mode Press the dialpad buttons to enter the desired characters Refer to the chart below The number of times a button is pressed determines which character is entered For example 33377744432999 enters FRIDAY When adjoining characters are located under the same button press the Fwd softkey once to advance to the next character For example 6 Fwd 666 Fwd 6632999 enters MONDAY Note that letters correspond to the letters printed on the buttons Press Fwd twice to leave a space or press the Mute softkey if you need to backspace 5 Press 2j and then press the number that corresponds to the ACCEPT option et m E z iO s gt Ka 4 m D NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C 2 3 D E F 3 4 G H l 7 4 5 J K L or 6 M N Nor 6 7 P Q R S 7 8 T U V
41. world it s almost guaranteed that you will call someone that is on another call does not answer or is in DND But with the Message feature you can let the other person know you called When you leave a message you can Have the called party return your call When the party you called responds to the message indication a call is automatically placed to your endpoint Leave a message with the called party s message center which can be a per son or voice mail When the party you called responds to the message a call is automatically placed to his or her message center instead of your endpoint NOTE To indicate that a message is waiting the message icon 7 7 is displayed Leaving Messages To leave a station message while on an intercom call 1 2 3 Press until the Msg softkey is available Press the Msg softkey Hang up to leave a station message To leave a voice mail message while on an intercom call 1 2 3 Press until the Msg softkey is available Press the Msg softkey Wait for the message center to answer To leave a silent message without placing an intercom call 1 2 3 4 While in idle mode press 2p to bring up the two line display Press the Msg softkey Press D and then press the number that corresponds to the LEAVE MES SAGE option Dial the desired extension number and hang up to leave a station message To cancel a message that you left at another endpoint
42. your direc tory name 7 After the tone record your first and last name 8 When prompted do one of the following e Say Accept or press again to accept the name e Say Replay or press p to replay the name you just recorded e Say Append or press ip to add to your name e Say Re record or press to erase and re record your name NOTE The system then plays a prompt that introduces you to the basic voice mail System features You can skip this introduction by saying Skip or by pressing 3 if desired e uu D lt Ka o EF EF Ll o Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox a primary and an alternate You may change or choose to use either greeting at any time You can then select which greeting you want played when a caller reaches your voice mailbox Because the purpose of this greeting is to tell callers why they have reached your voice mailbox you should include the following information e Whether or not you are in the office and where you can be reached e When you will be returning calls e For callers who do not wish to leave a message how to exit voice mail say Operator or press to return to the operator The following are some sample greetings to help you plan your message e Primary Greeting Hello this is I am either on another line or away from my desk and cannot take your call at this ti
43. 3 Press the Fwd softkey and then press Gq 4 Press the number that corresponds to the FWD OFF option 38 Inter Tel Model 8664 8665 8668 User Guide Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone Although you cannot program the path of a system forward you can enable or disable this feature on your endpoint To enable or disable System Forwarding 1 While in idle mode press Q2 to bring up the two line display 2 Dial O Redirect Calls The Redirect Call feature allows you to forward any call that is ringing on your end point without having to answer the call NOTE You cannot redirect calls to an extension that is in DND or to a restricted out side number To redirect a call to an extension number 1 Press GEM 2 Press the number that corresponds to the SEND TO DEST option 3 Dial the extension number or press 29 for the IC DIRECTORY option See page 79 for more information on directories To redirect a call to an outside telephone number 1 Press D 2 Press the number that corresponds to the SEND TO DEST option 3 Press D and then press the number that corresponds to the OUTSIDE CALL option 4 Dial the outside telephone number or use a speed dial number see page 67 5 Press Gp Inter Tel Model 8664 8665 8668 User Guide 39 2 m z i9 s gt AI
44. 9 Enter a full or par tial name with the dialpad buttons to search for a contact or feature You can then con tact the person or access the feature by dialing the number or pressing a button NOTE The search method used for your system IDS or Basic depends on your soft ware version Intelligent Directory Search IDS IDS simplifies searching for entries in a directory by allowing you to press a dialpad button once rather than several times to enter a character As you enter characters IDS displays the entry that best matches the characters entered see the following examples O Z O e z NOTE The Intercom directory may display two similar entries one without an asterisk and one with an asterisk John Smith and John Smith The entry without an aster isk is a primary extension the entry with an asterisk is a secondary extension INTERCOM DIRECTORY OUTSIDE DIRECTORY JOHN SMITH EEE STORE 7890 4809619000 FEATURE DIRECTORY AGENT HELP 3115 Inter Tel Model 8664 8665 8668 User Guide 77 To search for a directory name or feature using IDS 1 Press D and dial e Press for the Intercom directory e Press for the Outside directory e Press for the Feature directory 2 Press the dialpad buttons to enter characters up to 16 characters See the fol lowing table for dialpad button character descriptions Each dialpad button rep
45. ATURE NAME FEATURE CODE NEW CODE Account Code Following Calls 391 Account Code Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In Out 328 ACD Agent Wrap Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer Ringing Call 351 Automatic Line Answer 350 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Conference 5 Default Station 394 Directory IDS or Basic 307 Display Time And Date 300 Do Not Disturb 370 Do Not Disturb Cancel 371 Do Not Disturb On Off 372 Do Not Disturb Override 373 Feature Button Default 395 Hold Individual 336 Hold System 335 Hookflash Recall in Europe 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove Replace 324 Message 365 Message Cancel Message Left 366 Message Cancel Message On Endpt 368 Message Silent Message 367 Microphone Mute On Off 314 Page 7 Program Buttons 397 Program Station Password 392 Queue Callback Request 6 Record A Call 385 Redial 380 Redirect Call 331 Inter Tel Mode 8664 8665 8668 User Guide 111 m P a z o o a m FEATURE NAME FEATURE CODE NEW CODE Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Buttons 396 Ring Intercom Always On Off 377 Ring Tone Selection 398 Routing Off 304 S
46. CAUTION To safeguard against accidental ring bursts in the user s ear the endpoint will only ring when it is in idle mode If the endpoint is in active mode two or four line dis play is visible and you receive a call the ring will not be audible however the display will indicate that there is an incoming call To prevent missed calls and to ensure that your endpoint s battery pack is adequately charged it is strongly recommended that you return your endpoint to idle mode and place it in the desktop charger or dual charger when you are not using it 12 Inter Tel Model 8664 8665 8668 User Guide ABOUT BATTERY PACKS AND CHARGERS The Model 8664 8665 and 8668 endpoints require a charged battery pack to operate The Nickel Metal Hydride NiMH rechargeable battery pack will need to be charged periodically A charged battery pack provides four hours of talk time or 80 hours of idle time To save battery power it is recommended that you place the endpoint in idle mode at the end of every call see page 12 n z z z Gi lt e E x 5 lt The battery icon indicates the amount of charge remaining in the battery pack The level indications are approximations of the remaining battery pack life They do not indicate equal amounts of battery pack Life When only one level remains E the battery pack needs to be charged If you are on a call you will hear a soft beep through the earpiece every six seconds You have 15
47. Charger 8665 Desktop Charger Overview The desktop charger is a one slot charger that comes in two models Model 8664 is designed to charge the 8664 endpoint or the 8668 endpoint Model 8665 is designed to charge the 8665 endpoint The models are not interchangeable The desktop charger will only charge the battery pack if the endpoint is in idle mode or if it is powered off If you place the endpoint in the charger while it is in active mode the battery pack will not charge and the endpoint will continue to deplete the battery The user must end any call in progress by pressing the button on the endpoint before placing the endpoint into the Desktop Charger The endpoint may be off or in idle mode during charging Full charging is accomplished in approximately one and a half hours Set up the Desktop Charger by first obtaining the appropriate Inter Tel power supply for the country or region Place the Desktop Charger on a flat horizontal surface Plug the power supply into the Desktop Charger and into an appropriate wall outlet NOTE Make sure you are using the charger that is designed specifically for your end point The chargers for the Model 8664 8665 and 8668 endpoints are different sizes and you must use the charger that is compatible with your endpoint Inter Tel Model 8664 8665 8668 User Guide 1 5 To use the desktop charger to charge the battery pack 1 EITHER Press Rb once or twice depending on the current
48. DD O O TEBUSY NANG OD O D If No Answer or Busy P O O b Enter an extension number or enter an outside line access code followed by a telephone number To turn off Call Forward Dial m3 5 Press to hang up Inter Tel Model 8664 8665 8668 User Guide 83 2 O o gt O REQUESTING AGENT HELP NOTE This feature is not supported on peer to peer P2P calls Ask your system administrator if your endpoint is configured to use P2P audio Your telephone system may be programmed to support the Agent Help feature which allows you to request help from a designated Agent Help Extension usually your supervisor during a call When your request call rings at the Agent Help Extension the supervisor can choose to join the call or reject the request If the Agent Help Extension is a digital endpoint the endpoint s microphone is auto matically muted so that the supervisor cannot be heard unless he or she presses the mute button If the Agent Help Extension is a single line endpoint however the supervisor can be heard as soon as the conference is established In either case the supervisor can hear all other parties on the call To use the Agent Help feature while on a call 1 EITHER Press gp OR Press until the Feat softkey is available and then press the Feat softkey 2 Dial PB ep you hear repeating tones the Agent Help feature is not available at your endpoint you already
49. Gp 2 During or after the greeting say Login or press to identify yourself as a subscriber 3 Say or enter your mailbox number 4 Enter your mailbox password if programmed then press p If you do not have a password press to bypass the password prompt See page 60 for information on programming passwords NOTE Generally saying Skip or pressing during any voice mail operation will advance you to the next step For example when leaving a voice mail message for another voice mail user you can say Skip or press to skip the person s introduc tory message and proceed directly to the recording phase Similarly while listening to messages you can say Skip or press to skip the system generated voice prompts and proceed directly to the playback phase Also at any menu level you can say Cancel or press to cancel or return to the previous menu 44 Inter Tel Model 8664 8665 8668 User Guide DISABLING AND ENABLING ASR If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dialpad button If your environment prevents you from using ASR you can temporarily disable it by accessing option number eight on the main subscriber menu This option disables ASR for that particular call only Option number
50. If your telephone system supports it you can program the programmable softkeys Pgm1 5 as speed dial buttons by selecting a speed dial number to associate with the button NOTE Before you program a speed dial button you need to store a number in a speed dial location see the previous instructions To program a speed dial button While in idle mode press fy to bring up the two line display Press until the programmable softkeys Pgm 1 5 are available Dial O m Press the programmable softkey you want to program as a speed dial button Dial gt O Dial the speed dial location 0 9 or select the location on your display that con tains the number you want to associate with the button To view how your Station Speed Dial buttons are programmed 1 While in idle mode press GD to bring up the two line display 2 Press Q until the programmable softkeys Pom 1 5 are available 3 Dial O 4 Press the desired Station Speed Dial button The name and number are dis played 5 Press yp to exit D a Bb WON 2 e lt Z O fe Z Dialing Station Speed Dial Numbers To dial a Station Speed Dial number using a location number 1 While in idle mode press D to bring up the two line display 2 EITHER Press DP OR Press until the StSp softkey is available and then press the StSp softkey 3 Press the number that corresponds to the desired Station Speed Dial location nu
51. N100 battery pack for the 8668 endpoint Full charging is accomplished in approximately one and a half hours Set up the quad charger by first obtaining the appropriate Inter Tel electrical supply for the country or region Place the quad charger on a flat horizontal surface and plug the power supply into the quad charger and into an appropriate wall outlet Indicator Light Remove the battery pack from the endpoint and insert it into one of the four charging bays so that the battery pack contacts meet the charging bay contacts The LED above the charging bay will turn on to indicate that charging is in progress Complete charg ing occurs in one and a half to two hours When charging is complete the LED will turn off Lift the battery pack out of the charging bay NOTE A blinking light above the charging bay indicates that the battery pack is not seated correctly or that the battery pack is unstable Re seat the battery If the light continues to blink do not continue to charge the battery Contact your system administrator to order a new battery pack 18 Inter Tel Model 8664 8665 8668 User Guide Important Notes about Chargers and Battery Packs Chargers operate in a 50 to 85 F 10 to 30 C environment Do not expose them to freezing temperatures or direct sunlight Do not place anything in the charger other than the endpoint You might damage the contacts Bent contacts can keep the endpoint from charging It i
52. NT AGENT ID ALREADY USED You must have the other agent log out before you can use that endpoint e To log into one or more ACD hunt groups not using Agent IDs Press 3 The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group that does not use Agent IDs If you were already logged in the display shows ALREADY LOGGED INTO unt group If you are not a member of the entered hunt group the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear repeating tones Start over 5 Press e to return to the two line display Repeat this procedure to log into additional ACD groups if necessary 86 Inter Tel Model 8664 8665 8668 User Guide When you log in to a group you may be automatically connected to a call after you hear a short ring burst If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset you will be automatically connected If this option is not enabled for your hunt group the call will ring until you answer it or until it times out to another extension NOTE Even if the ACD Agent ID Automatic Connect option is enabled the first call you receive after you log in or remove your endpoint from DND while logged in will ring until you answer it You will however be automatically connected to subsequent calls To log out of one or more ACD hunt group 1 While in idle mode press Q2 to bring up the two line display 2 EITHER Dial e
53. OUTSIDE PHONE Transfers the call to an outside number e IC DIRECTORY Provides access to the directory to look up the number see page 79 e MESSAGE CENTER Transfers the call to your message center 3 Wait for an answer announce the call and then hang up e W D lt x Se Ka o DI o If the number is busy there is no answer or the transfer is refused press until the Xfer softkey 1s available Press the Xfer softkey twice to return to the caller NOTE If you are receiving a transferred call and the Transfer To Connect option is enabled for your endpoint you are automatically connected to the transferred caller once the transferring party hangs up If this option is disabled you must press Le and then select a Call line 1 4 to answer the transferred call To Voice Mail 1 Press D and then press the TRANSFER option 2 Press S and then press the MESSAGE CENTER option 3 EITHER Dial the desired mailbox number and hang up OR Hang up to send the call to the voice mail menu so that the caller can select the mailbox number To an Outside Number 1 Press Qi and then press the TRANSFER option 2 Press D and then press the OUTSIDE PHONE option 3 Dial the desired telephone number 4 Wait for an answer announce the call and then hang up If the number is busy there is no answer or the transfer is refused EITHER Press twice to return to the caller OR Press until the Xfe
54. Once it is connected audio is transferred to the headset RH z z Gi lt o E x 5 lt NOTE Operation of the wireless endpoint may produce an audible noise noticeable to hearing aid users It is recommended that a hearing aid compatible headset be used by hearing aid users Inter Tel Model 8664 8665 8668 User Guide 11 S D o o Z e H ABOUT OPERATING MODES The default mode for the Model 8664 8665 and 8668 endpoints is the idle mode which is also the power saving mode If the display shows just the extension number the endpoint is in idle mode While the endpoint is in idle mode the various endpoint features functions and menus are not available To place the endpoint in idle mode from the two line display press two presses are required from the four line display If you press egg from the idle mode the endpoint is powered off NOTE You must place the endpoint in idle mode to charge the battery pack using the desktop charger see page 15 and dual charger see page 16 You must place the endpoint in active mode to place a call and access endpoint fea tures When the endpoint is in active mode the two or four line display is visible and the features functions and menus are available Battery resources are required whenever the endpoint is turned on whether in active or idle mode To place the end point in active mode you can either press GR or CEB while in idle mode
55. Setting Mailbox Preterences 60 Changing Your Mailbox Password 60 Changing the Voice Mail Message Envelope 61 Changing the Call Screening Transfer Method 62 Programming a Fax Destination 63 Changing the Message Search Order 63 Programming Remote Messaging 64 Changing Volume Levels eese 66 Returning to Default Operation sulle 66 z Speed Dialing iion SE NENT Eg x was ENEE EN A 67 2 Station Speed Dal 67 5 System Speed Dial 0c eee eee 70 Using Record A Call annann 71 Paging Na mGA I prx ELA m A eee eee 72 Making Pages 72 Performing a Hookflash During a Call 73 Programming Softkeys eee ee eee eee eee 73 Feature Buttons 73 DSS BLF Buttons 74 Using Account Codes 0 00ers 75 Screening Calls 0 cece eee eee eee 76 Using Directories llle I 77 Telephone Directory llle 77 Voice Mail Directory leen 80 Programming Remote Feature Access 82 Remote Access Password 82 Remote Feature Access 83 Requesting Agent Help 2200 cee eee eee eee 84 Working in Hunt Groups 85 Hunt Group Calls Enabled Disabled 85 ACD Hunt Groups 02 e eee 85 Using the Push to Talk Feature 0 88 Inter Tel Model 8664 8665 8668 User Guide 55 zZ o
56. a feature available for systems using EM Because ASR is a very flexible feature it can be enabled or disabled on several differ ent levels When ASR is enabled for your mailbox you can issue spoken commands to navigate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directo ries using voice commands pr z z Gi lt o E x 5 lt When you access voice mail if you are given the option to say a command or press a dialpad button to complete a task then ASR is enabled for your mailbox If you are only prompted to press a dialpad button ASR is not enabled for your mailbox If your mailbox is not ASR enabled you can still navigate the menus and perform tasks by pressing the appropriate dialpad buttons when prompted by the system When using ASR follow these guidelines for best results e When completing a mailbox related task either say the command each time or press the dialpad buttons each time e Use the endpoint when issuing spoken commands Your endpoint s speaker can pick up background noise and other sounds which may cause the system to mis interpret a command e Voice mail command words are shown on display endpoints If your endpoint has a display and you don t hear the command word when the prompt is announced look at the display for the appropriate voice command e When you use the dialpad buttons to comple
57. anced mailbox See page 91 for information and instructions about using E Mail Reader features Listening to Messages To listen to messages 1 Access your mailbox as described on page 44 2 If E Mail Reader is enabled for your mailbox say Voice Mail or press p gt If E Mail Reader is not enabled for your mailbox skip this step 3 Select one of the following Say New or press to listen to new messages Say Saved or press Jp to listen to saved messages 4 While you are listening to a voice mail message you can use the following options Say Skip or press P to skip to the end of the recording Say Back up or press p to rewind a few seconds and replay the mes sage Say Pause or press lp to pause Say Continue or press to con tinue Say Forward or press lt p to skip ahead Say Lower or press fb to lower the volume Say Envelope or press p to play the message envelope Say Higher or press Ji to raise the volume Say Save or press to save the new message in your mailbox Say Delete Message or press Jp to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 46 Inter Tel Model 8664 8665 8668 User Guide 5 When the message has finished playing you have the following options e Say Replay
58. as INTER TZL Model 8664 8665 8668 User Guide Sagatta Notice This Inter Tel user guide is released by Inter Tel Inc as a guide for end users It provides infor mation necessary to use the Model 8664 8665 8668 endpoints The contents of this user guide which reflect current Inter Tel standards are subject to revision or change without notice Some features or applications mentioned may require a future release and are not available in the initial release Future product features and applications are subject to availability and cost Some features or applications may require additional hardware and or specific software Some system features can only be accessed by an administrator For information about these features see the Frequently Asked Questions section on page 107 For sales service or technical support contact your local authorized Inter Tel provider Comments about this user guide or other technical documentation should be directed to Inter Tel s Technical Publications Department at Tech_Pubs inter tel com All products and services mentioned in this publication are the trademarks service marks regis tered marks or registered service marks of their respective owners Inter Tel Axxess Enterprise Unified Communicator and CommSource trademarks of Inter Tel Incorporated are registered SpectraLink is a registered trademark of SpectraLink Corporation Micro
59. assword Customizing voice mail prompts NOTE For problems that are network related contact your network administrator If you are a system administrator or if you need additional information not available in this guide refer to your system s administrator guide If you are a network adminis trator refer to the latest version of the JP Devices Installation Manual part number 835 2195 106 Inter Tel Model 8664 8665 8668 User Guide FREQUENTLY ASKED QUESTIONS FAQs Q1 A1 Q2 A2 Q3 A3 Q4 A4 Q5 A5 Q6 A6 Q7 AT This section includes some of the most frequently asked questions If you have prob lems with your endpoint or mailbox refer to this section before you contact your sys tem voice mail or network administrator or your local Inter Tel provider How can I retrieve messages if I don t know the password for my voice mail Try using your extension number which is your default password Or maybe you don t have a password in which case pressing is all you need to do If these options don t work contact your system administrator who can change or erase the password for you You can then retrieve your messages and reset the password if desired see page 60 How do I program System Speed Dial numbers Only your system administrator can program System Speed Dial numbers You can however program up to ten Station Speed Dial numbers see page 67 How can I
60. bled If you are a member of a hunt group you can divert or accept hunt group calls to your extension To divert or accept hunt group calls 1 While in idle mode press ay to bring up the two line display 2 Dial ACD Hunt Groups Some hunt groups use a special feature called Automatic Call Distribution ACD that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls Distributing Calls Calls are distributed through an ACD hunt group based on Agent IDs or extensions as described below z e z O O z e Agent IDs If the hunt group is programmed to use ACD Agent IDs each agent is assigned an Agent ID number to enter during the login procedure see Logging In and Out of ACD Hunt Groups The hunt group calls are routed to logged in agents according to their Agent ID number instead of their extension number Because the Agent ID is not associated with any extension the agent can use any endpoint in the system to log in e Members If the hunt group is not programmed to use Agent IDs it will have a pre programmed list of endpoints and will send calls to the endpoints where agents are logged in Inter Tel Model 8664 8665 8668 User Guide 85 Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any ti
61. cated to the menu your end point has two lines of display where you can view information such as the date and time or the outside party s name number Date Time Name and Extension Number You can temporarily display the system date and time your user name and your extension number at any time To show the date and time display while on a call in DND etc 1 EITHER Press gp OR Press until the Feat softkey is available and then press the Feat softkey 2 Dial O O Outside Party s Name Number If you are currently connected to an outside caller with Caller ID you can toggle between displaying the caller s name and number 2 m Z Gi si gt A fr m Is To show the outside party s name 1 EITHER Press ap OR Press until the Feat softkey is available and then press the Feat softkey 2 Dial am NOTE If there is no outside party name available the display shows CANNOT ACCESS FEATURE USING THE MUTE FEATURE Your endpoint has a mute feature which when enabled allows you to hear the other party but they cannot hear you This does not put the party on hold To use the mute feature 1 Press until the Mute softkey is available 2 Press the Mute softkey To turn the mute feature off Press the Mute softkey Inter Tel Model 8664 8665 8668 User Guide 41 e W D lt x Ee Ka o DI o USING THE MESSAGE FEATURE In today s busy
62. d Messages Recover Deleted Messages MESSAGE OPTIONS ACCESSING MESSAGES Note Options vary by medial type While the message is playing Back Up Pause Move Forward Lower volume Play the Envelope Higher volume Save the Message Delete the Message Skip to the End After the message Replay Message Reply to the Message Forward a Copy Go to Previous Message Play the Envelope Go to Next Message Save the Message EREEEEEER SBEREEEERE Delete Message Voice Mail EN All Messages EB E Mail 2 ER Priority Messages Facsimile id REMOTE MESSAGING Note Applies to voice mail only Program Cascade Level Enter cascade level number then Change EN Personal 2 Pager Enter Time of Day 2 Set Days of Week Weekdays EI All Days 2 Individual Day 1 7 Select Message Category nm Inter Tel Model 8664 8665 8668 User Guide 103 Y m a q m 72 lt q M o Z D 5 104 Inter Tel Model 8664 8665 8668 User Guide Learning More SECTION CONTENTS PAGE Introduction 106 What the Administrators Can Do for You 106 Frequently Asked Questions FAQs 107 Default Feature Codes 0c cee eee ee nnn 110 m E a z o Oo 2
63. d endpoint has a voice mailbox e To camp onto a busy extension stay on the line and wait for the endpoint to become available Do not hang up After the system timer expires you hear music until the endpoint is available NOTE You cannot camp on to an endpoint if it is in DND mode e To request a callback queue on to the endpoint press Ji and hang up When the endpoint is available your endpoint rings To cancel the queue request before the callback press 30 Inter Tel Model 8664 8665 8668 User Guide The telephone system allows certain devices to be placed in handsfree mode which means that the user does not have to lift the endpoint or press a button to answer a call Although the Model 8664 8665 8668 endpoints do not support handsfree mode they do support the two features that will override handsfree mode on another exten sion To override handsfree mode on an extension that you are calling you can use the Force Ring feature If you press before you dial an extension the called party will need to either pick up the endpoint or press the answer button to answer the call To always override handsfree mode on every extension that you call enable the Ring Intercom Always feature on your endpoint To place a call that will override handsfree mode 1 Press Y 2 Press DP 3 Dial the extension number To enable disable the Ring Intercom Always feature 1 Press GR 2 Dial SB The current statu
64. d on the side of the endpoint see page 4 and page 5 for photos NOTE The ring volume is also adjustable for the Model 8665 endpoint To adjust the ring volume for the Model 8665 use the volume buttons as indicated below To change the speaker volume level of the endpoint press the Up button on the left side of the endpoint to increase the volume Press the Down button on the left side of the endpoint to decrease the volume Your changes are automatically saved RETURNING TO DEFAULT OPERATION You can return your endpoint to default levels at any time This feature cancels DND manual call forwarding and queue requests and restores pages hunt group calls and system forwarding all at once To return your endpoint to default 1 While in idle mode press 2 to bring up the two line display 2 Dial gt 9 ep The message STATION DEFAULTED is displayed 66 Inter Tel Model 8664 8665 8668 User Guide SPEED DIALING Speed dialing allows you and your system administrator to store frequently dialed numbers for easy dialing Each number is stored on your endpoint Station Speed Dial or in the telephone system System Speed Dial and is identified by a location number Once programmed you can quickly dial these numbers by entering a feature code and dialing the desired location number Because the system supports both sta tion and System Speed Dial numbers you can have access to over 5000 stored num bers Station Speed
65. der kaka n E ATEN EROR Re RUE GR ntn din ANNA Ru 91 Introduction iuris rr yk Rex o RE SEN RO ee eee PCR RR 92 E Mail Reader Features 93 Using Your Advanced Mailbox sees IR nh 94 Setting Up Your E Mail Password nnn 95 Accessing E Mail Messages 00 0 eee eee ee 97 Using Main Menu E Mail Reader Count 00 eee eee eee 99 Accessing Fax Messages 100 Recovering Deleted Messages 00 cee e cece eee RR nh 101 Changing Message Envelopes 102 Voice Mail Flowchart Advanced Mailbox 103 LEARNING MORE Zus ppa ccs DRAG ERG CER BIDA E EG LEE dE RUN RU 105 Introduction caeca hm qos EE 106 What the Administrators Can Do for ou 106 Frequently Asked Questions FAQs sse 107 Default Feature Codes n nh 110 INDEX eec 115 xii Finding Your Way RH z z o C p 5 lt SECTION CONTENTS PAGE Welcome 5354 4 tose aaa aa NEE a ROCK NEEN 2 About This Guide 2 About Your Endpoint 0 eee eee eee 3 General Care 3 Model 8664 2 2 eee 4 lere JA 5 Model 8668 6 Status Indicators n a aa 000 cee eee 7 Feature Buttons 8 Display and Menu Button 9 Function Button and Softkeys 10 Line Button wasn NEEN NEEN ee EEN 11 Headset Jack 11 About Operating Modes 0 cece eee eee 12 About Battery Packs and Chargers 13 Desktop Charger 15 Dual Charger AA
66. e USING RECORD A CALL NOTE This feature is not supported on peer to peer P2P calls Ask your system administrator if your endpoint is configured to use P2P audio If your telephone system is equipped with a Voice Processor voice mail you may have access to the Record A Call feature If so you can record an ongoing call as a mailbox message You can then retrieve the message just as you would any other mailbox message NOTE The Record A Call feature remains active after the other party hangs up This allows you to append the recorded call with your own message To use the Record A Call feature while on a call 1 EITHER Press ab OR Press until the Feat softkey is available and then press the Feat softkey 2 Dial O 3 If required dial the desired mailbox number Your endpoint may be pro grammed to select the mailbox or you may be required to dial it You hear a confirmation tone when the Record A Call feature is activated To turn off Record A Call EITHER Press the Feat softkey and then dial O O OR Press z e z e Z Inter Tel Model 8664 8665 8668 User Guide 71 PAGING The Paging feature allows you to make an announcement through endpoint speakers or external speakers if your system is equipped with external paging equipment To prevent announcements from transmitting through every endpoint in the system this feature uses page zones Each zone contains a di
67. e a voice mail message you can retrieve it within a specific time frame up to 24 hours programmed by your voice mail administrator The specified time frame for retrieving deleted e mail and fax messages is determined by the Exchange administrator Once you recover a deleted message it is then restored to your saved message queue Deleted voice mail e mail and fax messages that are not recovered within the specified time frames are automatically erased NOTE Contact your system administrator if you want to know how long you have to recover deleted messages To recover deleted messages Access your mailbox as described on page 44 Say Options or press ip for Message Options Say Recover or press jp to access undelete options BA Go N Specify which media type you would like to recover Your options are e Say Voice Mail or press to recover a voice mail message e Say E Mail or press to recover an e mail message e Say Facsimile or press Jil to recover a fax message 5 EITHER Say Listen or press BP to listen to your deleted messages and choose which ones to recover After each message you can e Say Replay or press p to replay the message e Say Reply or press p to reply to the message e Say Forward or press Jis to forward the message e Say Previous or press fip to listen to the previous message e Say Envelope or press to p
68. e table below ABBREVIATION WORD PHRASE ACCT CODE Account Code CNF Conference DEST Destination DIR Directory DND Do Not Disturb EXT Extension MSG Message RCL Recall STN SPD Station Speed Dial SYS SPD System Speed Dial TFR Transfer TG Trunk Group a group of outside lines TRNK Trunk an outside line NOTE The backlight comes on when any button is pressed or when there is an incom ing call This light turns off after 10 seconds if another button is not pressed within that period Inter Tel Model 8664 8665 8668 User Guide 9 S D o o al H Function Button and Softkeys Your endpoint has a Function button that provides access to frequently used features To access the function features the endpoint must be in active mode see page 12 Pressing repeatedly scrolls through the softkey displays and allows you to view the sixteen available function features To access a feature displayed on the function menu press the feature s associated dialpad number or softkey While the four line function display is showing all button presses relate to the function options only The following table lists the available function features and the default dialpad and softkey buttons that are associated with the feature For detailed instructions on how to access the features listed refer to the corresponding page number FUNCTION
69. ed to indicate that you have received a new e mail message E Mail Reader does not distinguish between conventional e mail messages and meet ing invitations and responses Therefore e mail messages and meeting messages including invitations cancellations and responses can all be accessed by selecting option three from the main menu When you access your e mail messages E Mail Reader first announces the message according to the envelope options you select see page 102 Then E Mail Reader reads the text in the body of the message After you access your message you can replay the message listen to the next or previous message replay the message enve lope save the message or delete the message In addition you can reply to the mes sage or forward a copy to another recipient When you select the reply option you are prompted to record a message and your reply is sent as an attachment in the form of a wav file If the e mail has multiple recipients you have the option of replying to just the sender or to all of the recipients When you forward an e mail message the e mail is converted to a fax and forwarded to the fax destination telephone number you specify NOTE The body of Outlook meeting messages contain links that E Mail Reader inter prets as text These links are displayed if you are using a third party mail application or Outlook Express but they are hidden in Outlook EXAMPLE For example Sally User s supervisor
70. environment Contact your system administrator for instructions on how to recycle or properly dispose of used bat tery packs Inter Tel Model 8664 8665 8668 User Guide 13 S D o o e H You can charge the endpoint s battery pack using a desktop charger Models 8664 and 8665 a dual charger Models 8664 8665 and 8668 or a quad charger Models 8665 and 8668 The chargers require approximately one and one half to two hours to charge the battery pack completely NOTE Take care not to short the battery contacts on the battery pack with metal objects such as coins keys or paper clips Shorting the contacts can cause permanent damage NOTE Battery packs are not interchangeable The Model 8665 uses the distinctive square model BPX100 battery pack The battery packs for the Model 8664 and 8668 endpoints are the same rounded shape but different colors The Model 8664 BPE100 battery pack is black the Model 8668 BPN100 battery pack is steel blue D Only use Inter Tel battery packs with Inter Tel endpoints e Do not dip the battery pack in water or throw into fire e Do not throw away the battery pack with your domestic waste Take used battery packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent 14 Inter Tel Model 8664 8665 8668 User Guide Desktop Charger RH z z Gi lt je E x 5 lt 8664 Desktop
71. ernate greeting option record your greeting when prompted then press PB If you already have a primary or alternate greeting it is played when you select primary or alternate You can then do one of the following e Say Accept or press to accept the greeting e Say Replay or press lt j to replay the greeting e Say Append or press p add to the greeting and then press amp gp e Say Erase or press to erase and re record the greeting e Say Cancel or press to exit without changing your greeting 6 Press qp to hang up Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you Although you record your name when you first initialize your mailbox you can change it at any time 2 m z i9 s gt A m Is To record your directory name 1 Access your mailbox as described on page 44 2 Say Personal or press to select the Personal Options Menu 3 Say Name or press gp Your recorded name is played 4 Do one of the following e Say Accept or press EM to accept your recorded name e Say Replay or press p to replay your recorded name e Say Append or press amp J to add to your name e Say Erase or press to erase and re record your name When you hear a tone record your first and last name Then say Accept or press to
72. es are enabled by default Turn warning tones on or off Display Contrast Adjusts the display for different lighting situations Set contrast by pressing the Up and Down side buttons until the desired contrast is displayed and then pressing the OK softkey Keypad Autolock Locks the keypad automatically when in standby mode The automatic locking func tion of the keypad may be disabled the default or adjusted for a delay before lock ing Keypad Autolock options include 2 O o 2 O e Disable the keypad will not lock e 5 seconds the keypad will lock in five seconds e 10 seconds the keypad will lock in ten seconds e 20 seconds the keypad will lock in 20 seconds System Info Phone IP address Displays the IP address currently assigned to the endpoint This number may not be edited Gateway IP address or Server IP address Displays the IP address currently assigned to the Inter Tel Gateway or the SVP Server Firmware Version Displays the software version running the endpoint 58 Inter Tel Model 8664 8665 8668 User Guide Extension Displays the extension currently assigned to the endpoint This number is for display purposes only it cannot be changed Push To Talk Model 8665 only The Model 8665 incorporates push to talk functionality PTT may be allowed or dis allowed in the Admin menu If allowed the user may enable or disable locally and may set the channel tone volume and audio volume The menu for
73. ess the dialpad buttons to enter the desired characters The number of times a button is pressed determines which char acter is entered For example 77776444844 would enter SMITH When adjoining characters are located under the same button press the Fwd soft key once to advance to the next character For example 5666 Fwd 66337777 would enter JONES Press Fwd once to advance and twice to leave a space Press the Mute softkey to backspace e Change to numeric mode Press the dialpad buttons to enter an extension number Press the Mute softkey to backspace 4 Press D and then press the number that corresponds to the SEARCH option 5 The search results are displayed EITHER press D for the PREVIOUS NEXT and START OVER options OR press to call the number or activate the feature NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C k 2 3 D E F 3 4 G H l x 4 5 J K L or 5 6 M N Nor 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 The character available depends on the software version Inter Tel Model 8664 8665 8668 User Guide 79 e z e z Voice Mail Directory With the Voice Mail directory subscribers and non subscribers can use ASR if enabled or dialpad buttons to search for names in the directory Subscriber names are automatically added to the directory when their mailbox is initialized ASR may not be
74. ew cer tain administrator settings from this menu such as IP Address etc Only your admin istrator can change these options 56 Inter Tel Model 8664 8665 8668 User Guide Ring Options Telephone Ring Ring Cadence The cadence is the rhythm of the ring It may be set to a pre programmed ring cadence or it may be set to obtain its cadence from the PBX The PBX option is designed to utilize any distinctive rings sent by the PBX while allowing the user to set unique rings for auxiliary applications Ring cadence options include e Off silent e PBX PBX determines ring cadence e g the PBX may send rings that differenti ate between internal and external calls e Continuous rings continually until answered e Short Pulse rings in short bursts e Long Pulse rings in long bursts Ring Tone The Play softkey allows the user to preview the tone before selecting If Ring Cadence is turned off the Ring Tone option will not appear on the menu Select from five available tones scroll to Tone 5 option Ring Volume Model 8665 only The graduated volume bar in the Model 8665 only indicates the levels This setting may be overridden by adjusting volume while the endpoint is ringing Select a volume level by pressing the Up and Down side buttons and then pressing the OK softkey If Ring Cadence is turned off the Ring Volume option will not display e z O e z NOTE You cannot adjust the ring volume for Models 8664 and 8668
75. f issuing a spoken command or pressing a dial pad button See page 23 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 91 for information and instructions about using E Mail Reader features Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox When you first initial ize your mailbox you are prompted to change your password from the default your mailbox number You can change your mailbox password at any time The new password can be up to 12 digits long and must be numeric To change your mailbox password 1 Access your mailbox as described on page 44 2 Say Personal or press fip to select the Personal Options Menu 3 Say Password or press ep If you want a password enter a new password using digits 0 9 up to 12 digits and then press when you are done The messaging system plays back your password If you do not want to use a password just say Skip or press gp 4 Say Accept or press P to accept the password as entered or say Re enter or press to erase and re enter your password 5 Press qi to hang up zZ o o 2 e z 60 Inter Tel Model 8664 8665 8668 User Guide Changing the Voice Mail Message Envelope When you receive a voice mail message the voice mail system plays an envelope that can include the time and date the message was left the source of the messa
76. f your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 23 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 91 for information and instructions about using E Mail Reader features When you access your mailbox depending on the voice processing system enabled features and mailbox status you may hear one of the following messages e Mailbox almost full or full If your mailbox is full no new messages can be received until you delete waiting or saved messages e Quota grace limit reached The quota grace limit is an EM feature If this fea ture is enabled it allows a mailbox to overfill beyond normal capacity When the quota grace limit has been reached this announcement is played e Message count and type The system announces the number of new and or saved messages that are in your mailbox The system also informs you if the mes sages are priority messages If E Mail Reader is enabled for your mailbox the media type is indicated e Remote Messaging The system indicates if the Remote Messaging feature is enabled see page 64 It also alerts you if a programming error has been detected when attempting to place a Remote Messaging call To access your mailbox 1 Press
77. fferent combination of extensions and external paging equipment and is programmed by your system administrator Ask your trainer or system administrator how the zones are programmed and list them below for your convenience 0 5 6 2 T 3 8 4 9 NOTE Although you can make pages from the Model 8664 8665 and 8668 you can not receive them Making Pages To make pages 1 While in idle mode press ay to bring up the two line display 2 Dial and then select the desired page zone 0 9 3 After the tone make your announcement and hang up zZ o 9 2 o z T2 Inter Tel Model 8664 8665 8668 User Guide PERFORMING A HOOKFLASH DURING A CALL Certain telephone service companies may require a timed hookflash a quick hang up and release To generate a hookflash while using a line 1 EITHER Press gp OR Press until the Feat softkey is available and then press the Feat softkey 2 Dial NOTE This features is known as a Recall in European systems PROGRAMMING SOFTKEYS Depending on how your system is programmed some of your softkeys Pgm 1 5 may be user programmable If so you can program them as feature Direct Station Selection Busy Lamp Field DSS BLF or Station Speed Dial see page 67 buttons To view how your programmable softkeys are programmed 1 While in idle mode press ay to bring up the two line display 2 Press Q
78. ge e Say Previous or press to listen to the previous message e Say Envelope or press ip to play the message envelope e Say Next or press Ji to listen to the next message e Say Recover or press amp glp to recover the message OR say Recover or press ip to recover all deleted messages OR Say Purge or press li to permanently delete all deleted messages 5 Press to hang up 48 Inter Tel Model 8664 8665 8668 User Guide Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on the main menu NOTE If E Mail Reader is enabled for your mailbox a reply to an e mail message see page 97 is a recorded voice message that is attached to the e mail as a wav file To record and send voice mail messages 1 Access your mailbox as described on page 44 2 Say Record or press B 3 Say or enter the desired mailbox number or group list number The system announces the name assigned to the mailbox number or group list number You have the following options e Say Yes or press P to accept the subscriber s name e Say No or press gp to start over 4 Record your message after the tone While recording you have the following options e Press lt p to pause while recording Say Continue or press to con tinue e Press lt p to erase and re record your message 5 When finished
79. ge and or the message length By default the envelope contains all of this information but you can change your envelope as described below NOTE If E Mail Reader is enabled for your mailbox you can also change your e mail and fax message envelopes See page 102 for instructions about how to change your voice mail e mail and fax message envelopes To change your voice mail message envelope 1 Access your mailbox as described on page 44 2 Say Personal or press is to select the Personal Options Menu 3 Say Envelope or press p to select the Message Envelope Options Menu You can then do any of the following e Say Time Date or press amp to enable or disable the time and date options e Say Source or press to enable or disable the message source option e Say Length or press ip to enable or disable the message length option e Say All Options or press fp to enable all options and return to the Per sonal Options Menu e Say None or press Jis to disable the entire envelope and return to the Personal Options Menu e Say Accept or press P to accept the changes e Say Cancel or press to return to the Personal Options Menu 4 Press qj to hang up z e lt Z O fe Z Inter Tel Model 8664 8665 8668 User Guide 61 2 O o 2 O Changing the Call Screening Transfer Method NOTE The Call Screening feature is available only if it is enabled f
80. ge the password from your endpoint 1 While in idle mode press qal to bring up the two line display 2 Dial O 3 Enter your current password followed by ep NOTE Your extension number is your password at default 4 Enter the new password followed by ep You hear a confirmation tone 5 Enter the new password again for verification followed by ep You hear a con firmation tone To change the station password using remote programming see Remote Feature Access zZ o o 2 o z 82 Inter Tel Model 8664 8665 8668 User Guide Remote Feature Access To access your endpoint from another endpoint 1 EITHER Call your Direct Inward System Access number provided by your system administrator If required enter your password OR Use any endpoint on the system 2 Dial O ep Enter your extension number Co 4 Enter your password followed by ep You can now use any of the following features To change the station password using Remote Programming a Dial O b Enter the new password followed by c Enter the new password again for verification followed by ep To turn on DND a Dial PD a b Enter the message number 01 20 and enter the optional second line mes z sage text 2 To turn off DND Dial P aD 2 To turn on Call Forward Aa a Enter one of the following Call Forward feature codes z All Calls maa O DP If No Answer
81. ges to other Push to Talk group mem bers see page 88 e Battery Release Buttons Releases the battery pack from the endpoint see page 13 Model 8665 endpoint only 8 Inter Tel Model 8664 8665 8668 User Guide Display and Menu Button In addition to the various feature buttons your endpoint contains a display that shows information about status modes call information and available features When the endpoint is in the active mode pressing ED or G will bring up options on the display To access an option press the number on your dialpad that corresponds to the number on the display While the four line menu display is showing all button presses relate to the menu options only To make a call you must return to the two line display pr z z Gi lt o E x 5 lt The D button allows you to toggle between the two and four line displays For example the illustration below on the left shows what the two line display looks like when you are on an active IC call to Jane Jones When you press Gp the display changes from the two line informational display to the four line menu option display To put your call to Jane on HOLD press lt on your dialpad Two Line Display Four Line Display bi wi Bes 1 HOLD 3 TRANSFER 5 TRANSFER T HLD 7 MUTE IC TO JANE JONES Because the display can only support 15 characters you may see a few abbreviations The most commonly used abbreviations are provided in th
82. h the following Inter Tel software e Inter Tel 5000 system software v1 0 and later e Axxess system software v8 2 and later e Unified Communicator v2 1 and later Enterprise Messaging v1 0 and later SpectraLink NetLink SVP Server Vxxx 110 or later 24 Inter Tel Model 8664 8665 8668 User Guide SECTION CONTENTS PAGE gel a LA 26 Turning Your Endpoint On and Off 26 Locking and Unlocking the Keypad on Your Endpoint 26 Setting Up Voice Mail ccc eee eee 27 Initializing Your Mailbox 27 Recording Your Personal Greetings 28 m Recording Your Voice Mail Directory Name 29 zi Making and Receiving Call 30 S Intercom Calls 0 0 eee ee 30 o Outside Calls 0 0 00 cee 32 x Emergency Calls 0600 cece eee ee 33 TI Call Waiting EMT 33 Placing Calls On Hold 2 2 eee eee eee 34 Og Placing Conference Calls Llll leess 35 Transferring Calls eee eee 36 To Another Extension 0 0000 eee eee eee 36 To Voice Mal gs ete he pep teen e e 36 To an Outside Number 36 Using Reverse Transfer 37 Forwarding Calls 0 00 cee eee eee eee 38 Manual Call Forwarding 00 0 eee eee eee 38 Automatic System Forwarding eae 39 Redirect Cales 39 Redialing a Number 40 Displaying Information on Your Endpoint 41 Date Time Name and Extension Number 41 Ou
83. hat you read the following information before you use your endpoint S D o o Z m L e If you hear four fast tones or repeating fast tones reorder tone you have pressed an invalid button combination tried to select a restricted line dialed a restricted or invalid number dialed too slowly between digits or waited too long before performing the next step Hang up and try again e Your telephone system may be programmed for one or two dial tones Systems with two dial tones have one for intercom calls and one for outside calls e Many features time out if you wait too long before performing the next step If this happens you must hang up and start over e Off hook means that your endpoint is ready to make a call To go off hook or make a call press and release Gy You hear dial tone and the display prompts you to enter an extension number On hook means that the endpoint is not in use and you can receive calls To go on hook or to end a call press and release NOTE You can receive calls on a second line when off hook SOFTWARE COMPATIBILITY Depending upon which software version your telephone system is using some of the features included in this guide may not be available for your endpoint Check with your system administrator to see which software version your telephone system cur rently uses and if there are any features restrictions for your system Your Model 8664 8665 8668 is compatible wit
84. hone company star codes i e 82 69 etc work when I use the Outgoing Call access code to call an outside number Rather than use the Outgoing Call access code to obtain an outside line you must dial a Select Line Group number before you can use the star codes For example if your system is using the default Select Line Group numbers you would have to dial 92001 to access that line Once you have dial tone you can dial the star code and the num ber Why can t I use ASR to enter my e mail password To prevent others from overhearing your password you must enter it using the dial pad buttons on your endpoint See page 95 for additional information about entering your e mail password if E Mail Reader is enabled for your mailbox If my e mail password expires for my e mail client and I have to change it do I also have to update it for my mailbox Yes Whenever you change your e mail password you will be prompted to update it for E Mail Reader See page 95 for additional information about entering your e mail password Why don t I have e mail and fax messages in my mailbox If your mailbox is the standard voice mailbox see page 20 you will not receive e mail and fax messages in your mailbox To receive these types of messages E Mail Reader must be enabled for your mailbox Check with your voice mail administrator to see if E Mail Reader is enabled for your mailbox Why do I get the wrong response when I try to complete a
85. ications like voice mail or mailboxes When ASR is enabled for your mailbox you can issue spoken commands to navi gate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directories ASR can be enabled for standard voice mailboxes and advanced mail boxes see page 20 For more information about ASR see page 23 E Mail Reader E Mail Reader allows you to access voice e mail and fax mes sages from your mailbox For e mail messages E mail Reader uses Text to Speech TTS capabilities included with EM to convert the text in an e mail mes sage to a wav file For fax messages E Mail Reader announces the fax enve lope If E Mail Reader has been enabled for your mailbox your voice mall e mail and fax messages are unified in one convenient location For more informa tion and instructions about how to use E Mail Reader features see the Using E Mail Reader section starting on page 91 Consult your voice mail administrator to see if ASR and or E Mail Reader is enabled for your mailbox NOTE EM also includes Unified Messaging inbound and outbound faxing capabilities For information and instructions about Unified Messaging features see Issue 2 3 of the Unified Messaging User Guide part number 550 8121 22 Inter Tel Model 8664 8665 8668 User Guide Automatic Speech Recognition ASR Automatic Speech Recognition ASR is
86. information about DND mode e SEND TO DEST Redirects the call to the intercom or outside number that you enter See page 39 for more information about the Redirect Call feature Outside Calls With outside calls you can talk to people who aren t members of your telephone sys tem When you make an outside call however you must dial any area codes or long distance digits that your telephone company requires e W D lt x Ka o DI o Placing Outside Calls To place an outside call 1 Press Gp 2 EITHER Press gp the default Outgoing Call feature code OR Press and select an outgoing Call line 1 4 3 Dial the desired number NOTE If you see a request for an account code and hear a single beep you must dial an account code before you can place your call see page 75 After you press Gop you can press to access one of the following options e STN SPEED DIAL Selects the Station Speed Dial feature See page 67 e SYS SPEED DIAL Selects the System Speed Dial feature See page 70 e REDIAL Redials the last outside number you dialed See page 40 To request a callback queue on to the line if all outgoing lines are busy when you try to call out When you hear busy signals press gj and hang up When the line is available your endpoint rings To cancel the queue request before your endpoint rings Press qq 32 Inter Tel Model 8664 8665 8668 User Guide Receiving O
87. ing 39 time date option 61 Display 9 Displaying date and time 41 feature buttons 74 information 41 outside party s name 41 speed dial numbers 69 Distributing Calls 85 Dropping Out of a Conference 35 DSS BLF Softkeys 74 E Electro Magnetic Interference Compatibility x E Mail Messages 97 E Mail Reader 22 95 Emergency Calls 33 Enabling account codes 75 automatic call answer 66 cascade levels 64 do not disturb 52 handsfree 32 33 hunt group calls 85 record a call 71 system forwarding 39 enabling and disabling 99 Ending a Conference Call 35 Ending an ACD Hunt Group Call 87 Entering Account Codes 75 Enterprise Messaging 22 Erasing Station Speed Dial Numbers 68 Exiting a Conference 35 F Fax Destination Number 63 Fax Messages 100 Feature Buttons 3 8 Feature Softkeys 73 Features agent help 84 Automatic Speech Recognition ASR 23 do not disturb 52 E Mail Reader 95 handsfree 32 33 hold 34 last number dialed saved 40 message 42 mute 41 push to talk 8 record a call 71 ring intercom always 31 Flowchart advanced mailbox 103 Forced Account Codes 75 Forwarding Calls 38 Four Line Display 9 Frequently Asked Questions FAQs 107 Full Mailbox 44 Function Button 8 10 G General Care 3 Generating a Hookflash 73 Greetings 28 H Handsfree Mode 32 33 Headset Jack 11 Hold 35 Hookflash 73 Hunt Group Calls Enabled Disabled 85 Hunt Groups 86 116 Inter Tel Model 8664 8665 8668 User Guide IC Line 11
88. ions Say Unheard or press ip When prompted say or enter the number of the mailbox containing the unheard message Say Yes or press EB to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailbox and play them for you After each message you can e Say Replay or press amp ip to replay the message e Say Append or press amp to add to the message e Say Forward or press ip to forward the message to another mailbox e Say Previous or press to listen to the previous message e Say Envelope or press Ji to play the message envelope e Say Next or press Jj to listen to the next message e Say Save or press amp gip to save the message in your mailbox e Say Delete Message or press ip to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Press QE to hang up Inter Tel Model 8664 8665 8668 User Guide 51 2 m m i9 s E Ka m Is USING Do NoT DISTURB MODE If you are away from your desk or if you do not want to be disturbed you can use the DND feature This halts all pages and calls to your endpoint except queue callbacks recalls and direct ring in calls When other users call your endpoint they hear a repeating signal of four fast tones and if they ha
89. lay the message envelope e Say Next or press Jj to listen to the next message e Say Recover or press amp gip to recover the message OR say Recover or press i to recover all deleted messages OR Say Purge or press ll to permanently delete all deleted messages 6 Hang up c 2 z Gi m gt Ir pa m gt iz m zu Inter Tel Model 8664 8665 8668 User Guide 1 01 Y m a q m 72 lt M o Z D CHANGING MESSAGE ENVELOPES When you receive a voice fax or e mail message a message envelope is played The envelope can include the time and date the message was left the source of the message and additional information that is associated with the media type Common envelope options for voice mail e mail and fax include e Time and Date The time and date the message was received e Source The source of the voice e mail or fax message These envelope options vary by media type e Length The recorded time in minutes for voice messages e Subject The text in the subject field for e mail messages e Pages The number of pages included in the fax attachment By default all of the envelope options are enabled for each type of message How ever you can change your envelope options as described below To change and save your message envelope 1 Access your mailbox as described on page 44 2 Say Personal or press to select the Personal Options Menu 3 Sa
90. ll a name When prompted press the appropriate dialpad buttons to spell the name The number of times a button 1s pressed determines which character is entered as shown in the table below When adjoining characters are under the same button press Fwd to advance to the next character For example 5666Fwd66337777 enters Jones NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C 2 3 D E F 3 4 G H l 4 5 J K L 5 6 M N O f 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 80 Inter Tel Model 8664 8665 8668 User Guide To perform a directory search 1 Dial the voice mail number 2 Say Directory or press EP 3 Say the last name of the person you are searching for or press the appropriate dialpad buttons to spell the name see page 80 If 10 or fewer matches are located you can access and browse the list immedi ately see step 4 If the list contains more than 10 matches you have the option to browse or filter the list skip step 4 and see step 5 4 If 10 or fewer matches are located you have the following options e Say Yes or press to accept the name that is played e Say Previous or press to browse to the previous name in the list e Say More or press lt p to hear more information about the subscriber e Say Next or press Jl to browse to the next name in the list e Say New or press fip to
91. ll periodi cally print There are three types of account codes e Standard account codes are automatically entered into the SMDR report when ever you place a call e Forced account codes must be dialed before you can place an outside call e Optional account codes can be entered at any time during a call NOTE Your system administrator can tell you which types of account codes are used on your telephone system To enter an optional account code while on a call 1 EITHER Press ap OR Press until the Feat softkey is available and then press the Feat softkey 2 Dial O 3 Dial the optional account code If the account code is not immediately accepted press To set an account code for all calls placed from your endpoint 1 While in idle mode press R to bring up the two line display 2 Dial gt SD and then the account code If the account code is not imme diately accepted press ep This code will be used for all calls made from your endpoint until it is disabled To disable the account code you set for your endpoint 1 While in idle mode press ay to bring up the two line display 2 Dial PB D gt SD and press P e ES z O e z Inter Tel Model 8664 8665 8668 User Guide 75 zZ o o 2 o z SCREENING CALLS If desired you can screen calls that are transferred from voice mail This allows you to accept and or refuse specific calls Depending on the ca
92. ll screening transfer method you select see page 62 calls from voice mail may be unannounced announce only or screened When your mailbox is programmed for screened calls you have the following options when you receive a transfer e Say Accept or press p to accept the call e Say Replay or press qj to replay the announcement e Say Voice Mail or press i to send the call to voice mail e Say Forward or press i and then enter the extension number to forward the call to another extension e Say Refuse or press gp to refuse the call 76 Inter Tel Model 8664 8665 8668 User Guide UsING DIRECTORIES With directories you can use the dialpad to find names and numbers You can then use the directory information to make calls access features or leave voice mail mes sages There are two types of system directories e Telephone directory Search for and connect to contacts or access features e Voice Mail directory Search for voice mail contacts and leave voice mail mes sages See page 80 Telephone Directory There are three subdirectories available in the Telephone directory e Intercom Find and dial intercom extensions e Outside Find and dial outside numbers listed in the company directory e Feature Find and activate system features The Telephone directory uses one of two search methods to find contacts or features Intelligent Directory Search IDS or Basic Search see page 7
93. m Inter Tel Model 8664 8665 8668 User Guide 1 05 wi r4 fe o E a lt m l INTRODUCTION If you want to know more about your endpoint and voice mail system this is the sec tion for you With additional information and FAQs you should be able to find answers to most of your questions NOTE Because the telephone system is very flexible and programmable the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features WHAT THE ADMINISTRATORS CAN DO FOR YOU The administrators are the people to whom you should turn if you have any problems with your endpoint and or voice mail They have access to advanced programming features and can reset certain settings associated with your endpoint The types of administrators that can help you with your endpoint voice mail are as follows e System Administrator Performs certain telephone system functions including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming usernames toll restriction DND messages and extension numbers e Voice Mail Administrator Performs tasks associated with the voice mail sys tem including Recording a broadcast message that is sent to all mailboxes at once Performing mailbox maintenance such as changing your p
94. m Speed Dial 70 T Telephone Directory 77 Terminating the ACD Agent Call 87 Time Out 24 Timers 87 Transferring Calls 36 Turning Your Endpoint On and Off 26 Two Line Display 9 U Up and Down Volume Buttons 8 66 Using advanced mailbox 94 directories 79 message button 42 mute feature 41 record a call 71 speaker and microphone 41 Using Account Codes 75 V Viewing Speed Dial Numbers 70 Voice Mail administrator 20 messages 30 31 Voice Mail Flowchart advanced mailbox 103 Voice Mail Messages 46 recording and sending 49 recovering deleted 48 Volume Buttons 8 66 Volume Levels 66 W Waiting Calls 33 What the Administrators Can Do for You 106 What You See and Hear 24 Working in Hunt Groups 85 Wrap Up Timer 87 Z Zones Page 72 118 Inter Tel Model 8664 8665 8668 User Guide VOICE MAIL FLOWCHART STANDARD VOICE MAILBOX NOTE At any menu level you can say Cancel or press to cancel or return to the previous menu or say Accept or press EM to accept MAILBOX ACCESS EITHER Press the Mes sage button to respond to a message from voice mail OR Call the voice mail extension number say Login or press Ej and say or enter your mailbox number Enter your password press EJ SUBSCRIBER MAILBOX MENU New Message Record Saved Messages WW Personal Options Message Options Disable ASR
95. m announces that the fax is scheduled for delivery Say No or press qj to start over NOTE You cannot forward an e mail message to a mailbox or group list When you forward an e mail message the e mail is converted to a fax and for warded to the fax destination telephone number that you specify e Say Previous or press fis to listen to the previous message e Say Envelope or press ip to play the introductory message envelope see page 102 for programming instructions e Say Next or press Ji to listen to the next message e Say Save or press gp to save the message e Say Delete Message or press to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 5 Hang up UsING MAIN MENU E MAIL READER COUNT After you set up your E Mail Reader account the system announces the number of voice mail e mail and fax messages you have each time you access your mailbox before you can listen to your messages The voice prompt that indicates the number of e mail and fax messages is the Main Menu E Mail Reader Count option Voice mail message prompts are not included in Main Menu E Mail Reader Count and will always be played when you access your mailbox You can disable the Main Menu E Mail Reader Count option in your mailbox Disabling the Main Menu E Mail Reader Count option
96. mber 0 9 To dial a Station Speed Dial number using a speed dial button 1 While in idle mode press 2 to bring up the two line display 2 EITHER Press followed by the number or character that corresponds to the speed dial button For example press Ji to dial the speed dial number programmed under the Pgm1 softkey OR Press until the speed dial buttons are displayed and then press the appropriate speed dial button Pgm1 5 Inter Tel Model 8664 8665 8668 User Guide 69 System Speed Dial Your system administrator can store several speed dial numbers in the system speed dial locations Depending on the size of your system you can access up to 1000 or up to 5000 system speed dial locations if they have been programmed To view and dial System Speed Dial numbers 1 While in idle mode press Gp to bring up the two line display 2 EITHER Press p gt OR Press until the SySp softkey is available and then press the SySp soft key 3 Dial the location code 000 999 or 0000 4999 and press ep to view the num ber 4 When the number is displayed press Q for the following options e PREVIOUS Displays the previous location code on the System Speed Dial list e NEXT Displays the next location code on the System Speed Dial list e START OVER Returns to step 4 above e CALL Automatically calls the number displayed zZ o o 2 o z 70 Inter Tel Model 8664 8665 8668 User Guid
97. me If you need to speak to someone immediately please dial zero now Otherwise leave a detailed message and I will return your call as soon as possible Thank you e Alternate Greeting Hello this is I will be away from the office from day date until day date If you need to speak to someone immediately please dial zero now Otherwise leave a detailed message and I will return your call when I return Thank you You can also select the System Greeting if you do not want to record a primary or alternate greeting The system greeting states Mailbox number xxxxx is not avail able Depending on how your system is programmed the system greeting may also include After the tone please record your message When finished you may hang up to deliver the message or press pound for more options 28 Inter Tel Model 8664 8665 8668 User Guide To record change your personal greeting 1 Access your mailbox as described on page 44 2 Say Personal or press to select the Personal Options Menu 3 Say Greeting or press amp B to record or change your personal greeting 4 Do one of the following e Say Primary or press amp is to record and or enable your primary greeting e Say Alternate or press qj to record and or enable your alternate greeting e Say System or press ip to enable the system default mailbox greeting 5 If you selected the system greeting option hang up If you selected the primary or alt
98. me While logged in the agent receives calls through the ACD hunt group When the agent is logged out calls to that ACD hunt group bypass the agent To log in to all of your ACD hunt groups at once using the ACD Agent Login Logout feature code 1 While in idle mode press ay to bring up the two line display 2 Dial gt SD and enter your Agent ID if necessary The display shows AGENT LOGGED IN TO ALL ACDS and you hear a confirmation tone NOTE This feature code acts as a toggle If you were already logged in the display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone To log in to one or more hunt groups using the ACD Agent Login feature code 1 While in idle mode press Gp to bring up the two line display 2 Dial p gt 9 OP The display shows AGENT LOGIN ACD HG 3 EITHER Enter the desired ACD hunt group number OR Press gp to log in to all of your ACD hunt groups at once The display shows AGENT LOGIN AGENT ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repeating tones 2 O o 2 O 4 Do one of the following e To log into one or more ACD hunt groups using Agent IDs Enter your Agent ID The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group using Agent IDs e If another Agent ID is already logged in at this endpoint you hear repeating tones and the display shows DIFFERE
99. n and to protect against being locked out of your e mail account 1 Access your mailbox as described on page 44 The system announces that it was unable to retrieve your e mail and fax messages and gives you the following options e Say Continue or press to access your mailbox without access to your e mail messages e Say Password or press qj to enter your new e mail password 2 When prompted enter your e mail password using the dialpad buttons and then press 9p Refer to the table below for dialpad button descriptions NOTE For a description of special character locations press ap 3 Your new password is played You have the following options e Say Accept or press i to accept the password e Say Re enter or press to erase and re enter the password NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 1 1 amp m space uU 2 a b c 2 i A B C Fi 3 d e f 3 D E F e 4 g h i 4 G H 5 j k l 5 J K L 6 m n o 6 M N O T 7 p q r s 7 P Q R S z 8 t u v 8 T U V 5 9 w x y Z 9 W X Y Z 0 0 Press Ip seven times for a blank space 96 Inter Tel Model 8664 8665 8668 User Guide ACCESSING E MAIL MESSAGES NOTE By default the message lamp on your endpoint lights when you receive a new voice mail message Although the lamp can be programmed for other functions it can not be programm
100. nable or disable the number 64 Inter Tel Model 8664 8665 8668 User Guide 5 Say Days or press ip Then select one of the following e Say Weekdays or press BP for Monday Friday e Say Days or press fb for all days e Say Day or press to select individual days You are prompted to say or press numbers 1 7 which correspond to the days Sunday through Satur day 6 Say Time or press qj Then say or enter the times you want the message notification to start and stop Enter or say the times with two digits for the hour and two digits for the minutes e g 0900 9 00 If entering the time in 12 hour format e Say AM or press BP for AM e Say PM or press lp for PM NOTE For 24 hour notification program the starting and ending times to be the same 7 Say Category or press fip You have the following options e Say All Messages or press lb for all messages e Say Priority or press qj for priority messages only 8 Hang up or press P to save the settings and exit NOTE If for some reason voice mail is not able to use your remote notification your mailbox will receive a message stating that notification could not be completed z O z O fe Z Inter Tel Model 8664 8665 8668 User Guide 65 zZ o o 2 o z CHANGING VOLUME LEVELS You can change the speaker volume level of the endpoints with the volume buttons locate
101. ne enters the waiting state where it monitors the channel for up to ten seconds and displays Waiting on the screen If no other trans mission occurs within ten seconds the phone reverts to idle state 88 Inter Tel Model 8664 8665 8668 User Guide To make or answer a telephone call when you are in a PTT broadcast session Press GR The PTT broadcast is pre empted by the telephone call To return to an in progress PTT broadcast session Press egg The PTT broadcast session becomes active again on your endpoint To change the volume on a PTT broadcast Press the Up and Down volume buttons on the side of the endpoint To mute a PTT broadcast 1 Press the Mute softkey The Mute Two Way Radio prompt is displayed 2 Press the Yes softkey To unmute the broadcast press the Unmute softkey To terminate an incoming PTT broadcast 1 Press the Terminate softkey 2 Press the Yes softkey PTT audio is immediately stopped for your endpoint only NOTE When you terminate an incoming PTT broadcast no other endpoint is affected and only the current broadcast is terminated for the endpoint you are using You may rejoin an active session by initiating a new PTT call z e z O e z Inter Tel Model 8664 8665 8668 User Guide 89 zZ o o 2 o z 90 Inter Tel Model 8664 8665 8668 User Guide SECTION CONTENTS PAGE Introd ctiOn oos RARO Shek Ro DRM mine RS RR RO om RR RR 92 E Mail Reader Features
102. not have enabled the feature for your endpoint e Your system administrator may have programmed your endpoint to block the fea ture Q16 JfIneed further assistance how do I get technical support A16 First contact the appropriate administrator system voice mail or network if you have a question that is not covered in this user guide If you need further assistance contact your local authorized Inter Tel provider Providers can be located using the Inter Tel Web site at www inter tel com All Inter Tel sales service and support are handled at the local level m E a z Gi Oo Po m Inter Tel Model 8664 8665 8668 User Guide 1 09 DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes if necessary OUTSIDE LINE ACCESS CODES ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Route Selection 92000 Emergency Call 911 999 in Europe Outgoing Call 8 These defaults may differ depending on the software version EXTENSION NUMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000 1999 Hunt Groups 2000 2299 Attendant 0 DI X e o z a lt DI m 11 0 Inter Tel Model 8664 8665 8668 User Guide GENERAL FEATURE CODES FE
103. o the way a handheld two way radio operates The endpoint supports eight multicast channels with the current channel saved in memory on the endpoint see page 73 When a member of the PTT group broadcasts a message all members of the group that are monitoring that channel will hear the transmission A low volume ring announces the incoming call and a system message is displayed When you or another member terminates a broadcast session the endpoint remains in the receive state To initiate a PTT broadcast 1 Press and hold the Talk button and wait briefly to activate the channel before talking 2 You may begin talking when the display shows Transmitting The display screen shows the current active channel and the start transmit sound is played 3 Hold the endpoint two inches from your mouth and talk into the microphone When the Talk button is released the endpoint then enters the waiting state where it monitors the channel for up to ten seconds To receive a PTT call Upon receiving a PTT transmission the phone plays the receiving alert sound and enters the receive state In this state the phone receives all conversations on the selected channel The phone will ignore the Talk button while in the receive state The screen shows the current active channel the caller ID information of the current transmitter and an indication that the phone is receiving a broadcast transmission At the end of a transmission the pho
104. odel 8664 8665 8668 User Guide Set up the dual charger by first obtaining the appropriate Inter Tel power supply for the country or region Place the dual charger on a flat horizontal surface and plug the power supply into the dual charger and into an appropriate wall outlet You must end any call in progress by pressing the key before placing it into the dual charger Do not remove the battery pack The endpoint may be off or in idle mode during charging pr z E z Gi lt o E x 5 lt Place the endpoint face forward into the dual charger front slot Place a spare battery pack in the rear slot charging contacts down The front slot takes charging prece dence the battery pack in the rear slot will begin charging when the endpoint in the front slot is fully charged or when the front slot is empty Indicator Light When the endpoint or battery pack is seated correctly the corresponding indicator light will come on A bright indicator means the battery pack is charging a dim indi cator means the battery pack is waiting to charge The indicator light will not come on when the endpoint is incorrectly seated the slot is empty or when the dual charger has no power applied If the indicator light is off or flashing it means the endpoint or battery pack is incor rectly seated Remove the endpoint or battery pack and reinsert it If the LED contin ues to blink or starts blinking at any time during the charging process it indica
105. oduct OFF immediately if you have any reason to suspect that interference is taking place Hearing Aids Some digital wireless radio products may interfere with some hearing aids In the event of such interference you may want to consult your hearing aid man ufacturer to discuss alternatives Other Medical Devices If you use any other personal medical device consult the manufacturer of your device to determine if it is adequately shielded from external RF energy Your physician may be able to assist you in obtaining this information Use While Driving Check the laws and regulations on the use of radio products in the area where you drive Always obey them When using the radio product while driving please e Give full attention to driving and to the road e Use hands free operation if available e Pull off the road and park before making or answering a call if driving conditions so require vi INTERNATIONAL CERTIFICATIONS Country Mark and or number Australia Canada er A ef 2128 K1374 European Union C 0678 Norway Switzerland D Switzerland Hong Kong artifiec for use in Hong Kong RSIS REN OF T cremes No Lpapata3 EN aaa AA LF4D4144 IM Japan e ROOSNYCA0014 24054 m um um Boosnycaoo15 240534 m um um Mexico c nG NOM 5 RSR New Zealand Z233 Singapore IDA vii Country Mark and or number Taiwan United States aag IE
106. ogrammable softkeys 73 remote feature access 82 remote messaging 64 ring intercom always 31 secondary extension buttons 74 softkeys as feature buttons 73 Push to Talk PTT button feature 8 Q Queue the Line 30 31 Inter Tel Model 8664 8665 8668 User Guide 117 R Receiving intercom calls 32 outside calls 33 Record A Call 71 Recording and sending voice mail messages 49 voice mail directory name 29 Recording Personal Greetings 28 Recovering Deleted Messages 48 101 Redialing a Number 40 Redirecting Calls 39 Regulatory Information iii Remote Access Password 82 Remote Feature Access 83 Remote Messaging 44 64 Reorder Tone 24 Requesting acallback 30 31 areminder message 54 Responding To a waiting call 33 agent help requests 84 Retrieving Messages 43 Returning feature buttons to default 74 to a held call 34 your endpoint to default 66 Reverse Transfer Call Pickup 37 Ring Intercom Always 31 S Screening Calls 76 Search Order 63 Sending Calls to Voice Mail 33 Sending Messages 49 Setting account codes 75 personal options 102 preferences 56 remote messaging 64 your e mail password 95 SMDR Station Message Detail Recording 75 Softkeys 10 Speaker 41 Specific Absorption Rate SAR Information vii Speed Dialing 67 Standard Account Codes 75 Station Message 30 31 Station Message Detail Recording SMDR 75 Station Speed Dial 67 Status Indicators 7 System Administrator 106 System Hold 34 Syste
107. onference a Press the Conf softkey to place the conference on hold b Place another intercom or outside call C Press the Conf softkey twice to join all of the calls together in the confer ence e To end the conference and place all parties on individual hold a Press the Conf softkey b Press until the Hold softkey is available c Press the Hold softkey to place all of the parties on individual hold You can then speak to one party at a time by pressing the Hold softkey e To mute your microphone Press the Mute softkey This turns your microphone off during the conference If mute is enabled you can hear the conferenced par ties but they cannot hear you To unmute press the Mute softkey again e To transfer the conference to another extension a Press QD b Press the number that corresponds to the TRANSFER option Dial the desired extension number and then hang up when you are ready to complete the transfer Inter Tel Model 8664 8665 8668 User Guide 35 TRANSFERRING CALLS Although transferring calls is considered a basic function of an endpoint your Model 8664 8665 8668 endpoint has many advanced options for this feature With your end point you can transfer a call to another extension voice mail or even an outside line To Another Extension 1 Press QM and then press the number that corresponds to the TRANSFER option 2 Dial the desired extension number or press Q for the following options e
108. or your mailbox Contact your voice mail administrator to see if this feature is enabled for your mailbox Depending on the transfer method you select calls that are transferred from your mailbox may be one of the following Unannounced Calls Calls are sent directly to your extension Announce Only Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name Then the call is sent to your extension Screened Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call See page 76 for instructions about using the call screening feature To change your transfer method if enabled BA DN Access your mailbox as described on page 44 Say Personal or press fis to select the Personal Options Menu Say More or press Ji for More Options Say Transfer or press ip The system tells you what your current transfer method is You can then select the desired transfer method as follows e Say Unannounced or press amp ip to select unannounced transfers e Say Screened or press lt p to select screened transfers e Say Announce or press ip to select announce only transfers e Say Cancel or press to return to
109. ose which type of message you want to access by selecting voice mail fax or e mail from the main subscriber menu Main menu options include the following e To access voice mail messages Say Voice Mail or press Bb e To record voice mail messages Say Record or press e To access e mail messages Say E Mail or press lp e To access personal mailbox options Say Personal or press p e To access message options Say Options or press ip e To access facsimile messages Say Facsimile or press Jp e To disable ASR for that call only Say Disable or press fj At any menu level you can say Cancel or press to cancel or return to the pre vious menu or say Accept or press to accept For a voice mail flowchart for advanced mailbox users see page 103 NOTE All of the menu options and instructions for using the advanced mailbox are presented as voice commands and numeric entries 94 Inter Tel Model 8664 8665 8668 User Guide SETTING UP YOUR E MAIL PASSWORD When E Mail Reader is enabled for your mailbox the EM system prompts you to enter your e mail password after you or your voice mail administrator does one of the following e Set up your mailbox see page 27 e Change your e mail password for your e mail client To access your e mail and fax messages from your advanced mailbox you must set up your e mail password While completing the setup yo
110. p m to log out of all of your ACD hunt groups at once The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone OR Dial ep gp One of the following displays will appear e f you were logged in to only one hunt group the display shows AGENT LOGGED OUT OF thunt group The procedure is complete e If you were logged in to more than one hunt group the display shows AGENT LOGOUT ACD NUMBER Dial the extension number of the desired ACD hunt group e If you were not logged in to any hunt group the display shows NOT LOGGED INTO ANY ACD GROUP 3 Press EP Ending an ACD Hunt Group Call Fach time you end an ACD hunt group call a wrap up timer is started Until this timer expires you will not receive another call through any ACD hunt group You can however end the wrap up session before this timer expires as described below 2 O z e z To terminate the ACD Agent wrap up period before the timer expires Dial P O ep NOTE If you were not logged in to an ACD hunt group the display shows CANNOT ACCESS RESERVED FEATURE Inter Tel Model 8664 8665 8668 User Guide 87 2 O o 2 O USING THE PUSH TO TALK FEATURE NOTE This feature is not available on the Model 8664 or 8668 endpoint The Push to Talk PTT feature allows Model 8665 users to broadcast and receive voice messages among the PTT group by broadcasting the message on a shared chan nel similar t
111. page 44 Say Personal or press fip to select the Personal Options Menu Say More or press p for More Options Say Order or press qj for the Message Search Order Select one of the following options a BB WN e Say New or press B to change the search order for new messages e Say Saved or press fi to change the search order for saved messages 6 Your current message search order is played Select one of the following options e Say First or press ep to retrieve the earliest received messages first First In First Out e Say Last or press lp to retrieve the latest received messages first Last In First Out e Say Cancel or press bio return to the Personal Options Menu without making changes 7 Press QE to hang up Inter Tel Model 8664 8665 8668 User Guide 63 Programming Remote Messaging NOTE The Remote Messaging feature is available only if it is enabled for your mail box Contact your voice mail administrator to see if this feature is enabled for your mail box ALSO The remote messaging feature is supported for voice mail messages only If E Mail Reader is enabled for your mailbox you cannot use remote messaging for e mail and fax messages With Remote Messaging you can program voice mail to call you when your mailbox receives new voice mail messages Using a cascade a series of up to nine telephone numbers voice mail will call each n
112. push to talk does not appear if PTT is disallowed on the Admin menu or if no channel is enabled on the Admin menu Channel The current channel is displayed The user may enable any PTT channel that has been allowed in the Admin menu by entering the corresponding number from the keypad If PTT has been enabled in this endpoint the default channel is the lowest allowed channel as set in the Admin menu Enable Disable Enable turns on PTT mode Disable turns off PTT mode PTT is disabled by default NOTE If PTT is allowed in the Admin menu and enabled by the user standby battery pack life is decreased to about 30 hours Audio Volume Tone Volume Used to adjust volume of PTT audio and tones The graduated volume bar indicates the levels The Audio Volume setting may be overridden by adjusting volume while the endpoint is in a push to talk call Select a volume level by pressing the Up and Down side buttons and then pressing the OK softkey e ES z O e z Inter Tel Model 8664 8665 8668 User Guide 59 SETTING MAILBOX PREFERENCES Your mailbox contains personal options to allow you to customize voice mail func tions However before you change your voice mail options you must first initialize your mailbox see page 27 NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option o
113. r RNP2400 are those obtainable from SpectraLink or it s reseller partners The measured SAR of the SNP2400 Wireless Telephone is 0 61 W kG 2462 MHz head 0 0379W kG 2412 MHz body The measured SAR of the RNP2400 Wireless Telephone is 0 166W kG 2462 MHz head 0 0162W kG 2412 MHz body would any other telephone with the earpiece to your ear and speak into the microphone The internal antenna is then posi tioned properly A Phone Operation Normal Position Hold the phone as you Table of Contents CONTENTS FINDING YOUR WAY EEN am Rm tae grt dann WIG a oe dex eh o EE ans anaes Nett nione ba ae dexteritate eri etg YN edd ard eae am eee gia ere dee eee About This CT TEE About Your Endpoint ee i eek meg y RR eee E About Operating Modes 222 e hh nh About Battery Packs and Chargers 0 ccc eee enn About Voice Mail nee EE ee What You See and Hear seeeeeseeeeeeee e n nnn Software Compatibility nh GETTING STARTED 52 3kkk c bm Ro rv m rcp RR ieee RUE D REGE DATES E GANANG Introductio ua 1n Fe Rim era 3 9 AUR ach m Does ed E i aS oa nin E Turning Your Endpoint On and On Locking and Unlocking the Keypad on Your Endpoint Setting Up Voice Mail Making and Receiving Calls 00 0 e eee eee nnn Placing Calls On Hold 2 2 2222 2 RII I n Placing Conference Cas Transferring Cales AVM YNOA S9NIGNIA GALYVLS ONILLAS o 2 O z Using Reverse
114. r softkey is available and then press the Xfer softkey twice to return to the caller 36 Inter Tel Model 8664 8665 8668 User Guide USING REVERSE TRANSFER The Reverse Transfer Call Pick Up feature allows you to answer a call that is ring ing or holding at another endpoint For example if the attendant transfers a call to you but you have stepped away from your endpoint you can pick up your call at another endpoint To answer a call ringing or holding at another endpoint 1 While in idle mode press ay to bring up the two line display 2 Dial p the default Reverser Transfer feature code 3 Dial the extension or hunt group see page 85 number where the call is ringing or holding The call is transferred to the endpoint you are using and you are con nected to the caller NOTE If the Group Call Pickup feature is enabled you can pick up a call ringing at any station in a hunt group by dialing the hunt group s extension number 2 m Z i9 s gt AI m lv Inter Tel Model 8664 8665 8668 User Guide 37 FORWARDING CALLS With the Forwarding feature you can have calls follow you e g forwarded to a cell phone or you can redirect calls to a voice mail or other extension Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension num ber You can even forward calls to outside numbers if your endpoint is programmed to allow this To forward calls
115. rage facilities areas where the air con tains chemicals or particles such as grain dust or metal pow ders and any other area where you would normally be advised to turn off your vehicle engine Areas with potentially explosive atmospheres are often but not always posted A The areas with potentially explosive atmospheres referred to Batteries All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touches exposed ter minals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container with metal objects Cleaning and Drying Considerations Using a leather carry case may help protect the surfaces and help prevent liquids e g rain from entering into the interior of the radio product This product is not waterproof and exposing the unit to liquids may result in permanent damage to the unit If your Wireless Telephone interior gets wet then do not try to accelerate drying with the use of an oven or a dryer as this will damage the Wireless Telephone and void the warranty Instead do the following 1 Immediately power off the Wireless Telephone 2 Remove battery pack from Wireless Telephone 3 Shake excess liquid from Wire less Telephone 4 Place the Wireless Telephone and battery pack in an area tha
116. re of the follow ing measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or supplier for help Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or supplier for help OPERATIONAL WARNINGS For Vehicles Equipped with an Air Bag Do not place a portable radio product in the area over the air bag or in the air bag deployment area An air bag inflates with great force If a portable radio is placed in the air bag deployment area and the air bag inflates the radio product may be propelled with great force and cause serious injury to occupants of the vehicle Potentially Explosive Atmospheres Turn off your radio product prior to entering any area with a potentially explosive atmosphere unless it is a radio product type especially qualified for use in such areas for example Factory Mutual Approved Do not remove install or charge batteries in such areas Sparks in a potentially explo sive atmosphere can cause an explosion or fire resulting in bodily injury or even death above include fueling areas such as below decks on boats fuel or chemical transfer or sto
117. recording you can press P to access the following options NOTE If you select the copy or special delivery options and then do not respond to the prompts the system will time out and deliver your message to the original recipient e Say Send or press P to send the message and return to the voice mail options e Say Cancel or press amp 9 to cancel the recording e Say Replay or press p to replay your message e Say Append or press amp to add to your message e Say Erase or press Jb to erase and re record your message e Say Copy or press fip to copy your message to other mailboxes NOTE If you are not using an Enterprise Messaging EM voice mail sys tem you can send the message to additional mailboxes from the Special Delivery Options menu after sending the message to the first recipient see page 50 Inter Tel Model 8664 8665 8668 User Guide 49 2 m z i9 s gt AI m lv e Say or enter the mailbox number or group list number The system announces the name assigned to the mailbox number or group list number You have the following options Say Yes or press Rb to accept the subscriber s name Say No or press to start over Press when you are done adding mailboxes e Say Options or press Jis to use special delivery options You can then use one or more of the following options Say Private or press l
118. s is shown If there is no answer or if the endpoint is busy when you place an intercom call you can do any of the following 2 m z i9 s E A m o e To leave a station message press the Msg softkey and then hang up e To leave a voice mail message press the Msg softkey and wait for the message center to answer See page 42 for more message options NOTE This option is only available if the called endpoint has a voice mailbox e To camp onto a busy extension stay on the line and wait for the endpoint to become available Do not hang up After the system timer expires you hear music until the endpoint is available NOTE You cannot camp on to an endpoint if it is in DND mode e To request a callback queue on to the endpoint press Jj and hang up When the endpoint is available your endpoint rings To cancel the queue request before the callback press B Inter Tel Model 8664 8665 8668 User Guide 31 Receiving Intercom Calls When you receive an incoming intercom call you can either answer the call or redi rect it To answer an intercom call Press Gop Instead of answering a ringing call you can press Q and redirect it with one of the following options e SEND TO V MAIL Sends the call directly to your voice mailbox You will not see this option 1f you do not have a mailbox e IC CALL TO DND Places your endpoint in DND mode and blocks the call See page 52 for more
119. s normal for the battery pack to become warm when charging Only use Inter Tel battery packs with Inter Tel chargers Never use non Inter Tel charging units as they could damage the battery pack Only use the original plug in power adapter for the chargers Do not dip the battery pack in water or throw into fire Do not throw away the battery pack with your domestic waste Take used battery packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent Replacement battery packs are available from your supplier or servicing agent Inter Tel Model 8664 8665 8668 User Guide 19 RH z z Gi lt o E x 5 lt S D o o Z m H ABOUT VOICE MAIL Voice mail is an application that is part of the Inter Tel voice processing system Using voice mail you and other callers can send and receive recorded messages from any supported endpoint on the system To use voice mail features each user or sub scriber is assigned a mailbox which usually corresponds to the extension number assigned to your endpoint You can however have an unassociated mailbox that does not correspond to an extension Unassociated mailboxes are typically used for agents or other personnel who don t have a permanent office With your mailbox you can use personal or system greetings to let callers know if you are out of town on a call etc If a caller reaches your mailbox they can leave a
120. s not function note the error message and contact your system administrator Ch If the battery pack charge is low the battery icon is displayed and a soft beep sounds This indicates that the endpoint s battery has 15 30 minutes of charge remaining Battery Low If the battery is critically low the endpoint displays the Battery low status and an alarm sounds while the endpoint is idle The endpoint cannot be used until the battery pack is charged Fa If you have a voice mail or station message the message icon is displayed NOTE This icon also indicates that the endpoint is in alpha mode when inputting information text for DND messages see page 52 and using the directories see page 79 mmummum The line indicators are associated with line access keys In the preceding dia gram line 1 is active lt gt A left or right arrow is displayed when the screen can be toggled either left or right to display more characters as described above AY Up and down arrows are displayed when the menu has additional options above or below what is shown in the display area L2 E gt m m The battery icon indicates the amount of charge remaining in the battery pack The level indications are approximations of the remaining battery pack life They do not indicate equal amounts of battery pack Life When only one level remains the battery pack needs to be charged P 2 oO Qu Pal The signal
121. see page 45 e Accessing voice mail messages see page 46 e Recording and sending voice mail messages see page 49 e Canceling unheard voice mail messages see page 51 e Changing your mailbox password see page 60 e Changing the call screening transfer method see page 62 e Programming a fax destination see page 63 e Changing the message search order see page 63 e Programming remote messaging see page 64 e Screening calls see page 76 e Using the voice mail directory see page 80 NOTE For a voice mail flowchart for standard mailbox users see page 121 92 Inter Tel Model 8664 8665 8668 User Guide E MAIL READER FEATURES When E Mail Reader has been enabled for your mailbox you have the advanced mailbox The advanced mailbox unifies your local voice mail messages and your remote fax and e mail messages in one convenient location E mail Reader uses Text to Speech TTS capabilities to convert the text in an e mail message to a wav file If E Mail Reader is enabled for your mailbox you can access voice mail e mail and fax messages in your mailbox using your endpoint When you access an e mail message in your mailbox E Mail Reader first announces your e mail according to the envelope options that you set see page 102 Then after the envelope is played E Mail Reader reads the text in the body of the message Once you have listened to your e mail you can access additional options to reply forward save
122. sers WARNING Changes or modifications to this equipment not approved by Spec traLink may cause this equipment to not comply with part 15 of the FCC rules and void the user s authority to operate this equipment WARNING SpectraLink products contain no user serviceable parts inside Refer servicing to qualified service personnel NOTE CONCERNING THE WIRELESS TELEPHONES This device complies with part 15 of the FCC Rules Operation is subject to the fol lowing two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation RADIO FREQUENCY RF INFORMATION This equipment has been tested and found to comply with the limits for a Class B dig ital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or mo
123. side call on System Hold 1 EITHER Press ap OR Press until the Feat softkey is available and then press the Feat softkey 2 Dial the System Hold feature code O O 3 Hang up or place another call To return to a call that is on System Hold 1 Press 2 Press the flashing Call line number 1 4 34 Inter Tel Model 8664 8665 8668 User Guide PLACING CONFERENCE CALLS With the Conference feature you can establish a conference call with up to three intercom and or outside parties four including you To place a conference call 1 While on the first call press li or the Conf softkey to place the call on hold 2 Place another intercom or outside call 3 Press the Conf softkey to place the second call on hold If necessary repeat this step to place one more call on hold 4 Press the Conf softkey twice to join all of the calls together in the conference During the conference call you can do the following e To place the conference on hold Press until the Hold softkey is available Press the Hold softkey This places the conference on hold without disconnecting the parties To return to the conference press the Hold softkey 9 m 4 i9 s gt A e m Is e To drop out of the conference Press 2j and then press the number that cor responds to the DISCONNECT option This removes your endpoint from the con ference but leaves the other parties connected e To add parties to the c
124. soft and Outlook are registered trademarks of Microsoft Corporation PRODUCT DISPOSAL INSTRUCTIONS This symbol indicates that the product is classified as electrical or Gel electronic equipment and should not be disposed of with other com mercial or household waste at the end of its working life For appropri ate disposal and recycling instructions contact your local recycling HEN authority or Inter Tel provider The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was established by the European Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling techniques IMPORTANT INFORMATION The following information is provided by SpectraLink the manufacturer of the Model 8664 8665 and 8668 wireless IP endpoints Detailed information about how to use the Model 8664 8665 and 8668 wireless IP endpoints are described through out the guide e It is recommended that standard acceptance procedures be followed prior to oper ating this equipment in proximity of life support systems e To minimize risk of interference pacemaker users should not carry the endpoint next to the pacemaker e Earpiece may retain magnetic objects e Operation of the endpoint may produce an audible noise noticeable to hearing aid users It is recommended that a hearing aid compatible headset be used by hear ing aid u
125. strength icon indicates the strength of the signal and can assist the user in determining if the endpoint is moving out of range m The download icon indicates that the endpoint is downloading code This icon only appears while the endpoint is running the over the air downloader It appears to the right of the Signal Strength icon in the same location as the voice mail icon Melody The Charge Complete melody is played when the endpoint is first powered on after a completed charge Inter Tel Model 8664 8665 8668 User Guide 7 RH z z Gi lt o E x 5 lt Feature Buttons The feature buttons on your endpoint provide access to endpoint features and options The table below lists the various feature buttons on the endpoint and provides a brief description of what you can do with them S D o o m e BUTTON IF YOU YOU CAN Press o Power on the endpoint and make a call c Press c Power off the endpoint end a call and place the endpoint in idle mode GD Press GD View options and access features using the menu Press Set endpoint preferences and access softkey func tions Q Press o Select an intercom or outgoing line In addition to the feature buttons the endpoint has the following buttons e Up and Down Volume and Select Buttons Increase decrease and save volume levels see page 66 e Push to Talk Button Broadcasts messa
126. structions for the following common mailbox tasks are included in the Getting Started and Moving On sections of this guide e Initializing your mailbox see page 27 RH z z Gi lt o E x S lt e Recording your personal greetings see page 28 e Recording your voice mail directory name see page 29 e Accessing your mailbox see page 44 e Disabling and enabling ASR see page 45 e Accessing voice mail messages see page 46 e Recording and sending voice mail messages see page 49 e Canceling unheard voice mail messages see page 51 e Changing your mailbox password see page 60 e Changing the call screening transfer method see page 62 e Programming a fax destination see page 63 e Changing the message search order see page 63 e Programming remote messaging see page 64 e Screening calls see page 76 e Using the voice mail directory see page 80 Inter Tel Model 8664 8665 8668 User Guide 21 S D o o e L Enterprise Messaging Enterprise Messaging EM is the Inter Tel messaging system that uses industry stan dard protocols for communication and messaging EM unifies communication and messaging by providing access to voice mail fax and e mail messages in your mail box The EM system provides voice mail users with the following advanced messag ing features Automatic Speech Recognition ASR ASR can be enabled for the entire sys tem or it can be enabled for specific appl
127. t is at room temperature and has good airflow 5 Let the Wireless Telephone and battery pack dry for 72 hours before reconnecting the battery pack and or powering on the Wireless Telephone If the Wireless Telephone does not work after following the steps listed above contact your dealer for servicing information ELECTRO MAGNETIC INTERFERENCE COMPATIBILITY NOTE Nearly every electronic device is susceptible to electromagnetic interference EMI if inadequately shielded designed or otherwise configured for electromagnetic compatibility Facilities To avoid electromagnetic interference and or compatibility conflicts turn off your radio product in any facility where posted notices instruct you to do so Hospitals or health care facilities may be using equipment that is sensitive to external RF energy Medical Devices Pacemakers The Health Industry Manufacturers Association recommends that a min imum separation of 6 inches 15 cm be maintained between a handheld wireless radio product and a pacemaker These recommendations are consistent with the inde pendent research by and recommendations of Wireless Technology Research Per sons with pacemakers should e ALWAYS keep the radio product more than 6 inches 15 cm from their pace maker when the radio product is turned ON e Not carry the radio product in a breast pocket e Use the ear opposite the pacemaker to minimize the potential for interference e Turn the radio pr
128. t j to mark the message private This pre vents the recipient from forwarding it to other subscribers Say Certified or press lt j to mark the message certified When the recipient listens to the message you will receive a receipt notice Say Priority or press ll to mark the message priority This will place your message ahead of all other waiting messages in the receiving mailbox e W D lt x Se Ka o DI o Say Cancel or press to cancel delivery options Say Send or press to send the message and return to voice mail options NOTE If you are not using an EM voice mail system you can send the mes sage to additional mailboxes after sending the message to the first recipient To send the message to additional mailboxes from a non EM system 1 After sending the first message press and then enter the next recipient s mailbox number 2 Press JP to send the message or press to exit and return to voice mail options 6 Hang up 50 Inter Tel Model 8664 8665 8668 User Guide Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals but not mes sages that you sent to group lists To cancel unheard voice mail messages 1 2 Access your mailbox as described on page 44 While listening to the voice mail main menu say Options or press Ji for Message Opt
129. task by saying a command Several things affect the system s response to voice commands One reason the sys tem may not be responding to voice commands is that Automatic Speech Recognition ASR may not be enabled on your system If your system s voice prompts do not include the option to say a command then ASR is not enabled See page 23 for additional guidelines for using ASR Why can t I use the Agent Help or Record a Call features If your endpoint is configured to use peer to peer P2P audio you will not be able to use the Agent Help and Record A Call features when you are on a P2P call To deter mine if your endpoint is configured to use P2P audio consult your system administra tor Are accessories available for the Model 8664 8665 and 8668 endpoints Yes accessories such as belt clips chargers and headsets are available from the Inter Tel CommSource division Contact your local authorized Inter Tel provider to order accessories 108 Inter Tel Model 8664 8665 8668 User Guide Q15 Why cant I use one of the features described in this guide A15 There are a few reasons why you might not be able to access the feature Some possi ble reasons include e Your system software version may not support the feature Check with your sys tem administrator to see which software version your telephone system currently uses and if there are any features restrictions for your system e Your system administrator may
130. tation Speed Dial 382 Station Speed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On Off 354 System Speed Dial 381 Transfer To Hold 346 Transfer To Ring 345 Ll X e o z a lt DI m 112 Inter Tel Model 8664 8665 8668 User Guide NOTES m E a z o Oo Po m Inter Tel Model 8664 8665 8668 User Guide 1 1 3 Ll X fe o z a lt DI m 114 Inter Tel Model 8664 8665 8668 User Guide A Abbreviations 9 About Battery Packs 13 About Chargers 13 About This Guide 2 About Voice Mail 22 About Your Endpoint 3 Accessing e mail messages 97 fax messages 100 Accessing Your Endpoint 83 Account Codes 75 ACD Agent Wrap Up Period 87 ACD Hunt Groups 85 Active Mode 12 Adding Parties toa Conference 35 Administrators 106 Advanced Mailbox using 94 voice mail flowchart 103 Agent Help 84 Agent IDs 85 Alternate Greeting 28 Automatic Call Answer 66 Automatic Speech Recognition ASR 22 Automatic System Forwarding 39 B Backlight 9 Basic Search 79 Battery Release Buttons 8 Buttons battery release 8 Direct Station Selection 74 feature 8 function 10 line 11 menu 9 message 42 power off 26 power on 26 PTT Push to Talk 8 softkeys 10 up and down volume 8 66 C Callline 11 Call Pickup Reverse Transfer 37 Call Waiting 33 Callbacks 30 31 Calls ending ACD 87 making 30 32 making conference 35 picking up
131. te a task you are sometimes prompted to press EM to indicate to the system that you have finished entering digits It is not necessary to say Pound or Hash when using ASR The silence that follows your voice command replaces the EM digit e While you are recording a message ASR is temporarily disabled therefore you cannot issue spoken commands to access options like pause and erase If you attempt to issue a spoken command while you are recording your recording will include the command you issued To access the pause and erase options you must press the appropriate dialpad buttons e You cannot use ASR to set up your e mail password see page 95 For security reasons you must enter your e mail password characters by pressing the appro priate dialpad buttons Entering passwords this way prevents others from over hearing your password e If the system cannot interpret your voice commands for three consecutive attempts ASR is temporarily disabled by the system for the current call You can still complete tasks using the dialpad buttons however you will no longer be prompted to say a command e You can temporarily disable ASR for the current call by selecting option eight from the main menu Inter Tel Model 8664 8665 8668 User Guide 23 WHAT YOU SEE AND HEAR As you can see your Model 8664 8665 8668 and telephone system come equipped with many features To help you understand what everything means it is recom mended t
132. ted This section includes basic endpoint and voice mail informa tion and provides instructions on how to perform everyday tasks such as answering calls making calls and using voice mail e Moving On In this section you ll learn how to use advanced endpoint and voice mail features e Using E Mail Reader This section includes information on how to use the advanced messaging features available with E Mail Reader e Learning More This section outlines how your administrators can help if you experience a problem with your endpoint It also provides you with a list of Fre quently Asked Questions FAQs so you can troubleshoot problems and learn more about the system In addition this guide contains a list of default feature codes see page 110 and an index see page 115 for easy reference NOTE Because the telephone system is very flexible and programmable the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features 2 Inter Tel Model 8664 8665 8668 User Guide ABOUT YOUR ENDPOINT Your Model 8664 8665 8668 endpoint is equipped with several features that allow you to perform various functions These features include Liquid Crystal Display LCD Shows call system and feature information Dialpad Buttons Allow you to enter numbers letters and special characters Feature
133. tension number you want to store under that button FON Ss Once programmed you can use your DSS button as follows e You can place an intercom call to the extension that the DSS button is pro grammed for by pressing the button once e You can transfer a call to the extension that the DSS button is programmed for by pressing the button once and hanging up For transferred calls that are forwarded to voice mail you will hear repeating double tones e You can visually monitor the status of the extension The DSS BLF lamps indi cate the status of the extension or feature assigned to the button These indica E e tions are shown in the table below O Z If the lamp is Then O Solidly lit The associated extension is busy or the associated feature is enabled Flashing slowly The extension is in Do Not Disturb Flashing rapidly The extension has a call ringing in Fluttering continuously The extension is causing a STATION OFF HOOK system alarm NOTE For the DSS buttons to work as described above your system administrator must define them as user programmable in Database Programming 74 Inter Tel Model 8664 8665 8668 User Guide USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording SMDR feature you might be required to enter account codes when you place a call These codes add information to telephone record reports that the system wi
134. tes that there is a problem with the battery pack that makes it unusable Do not continue to charge the battery pack Dispose of it properly and do not attempt to use it in the end point Do not attempt to open or repair a defective battery pack Contact your service representative for assistance The indicator light will turn off when charging is complete Full charging is accom plished in approximately two hours for either slot Charging Indicator While the endpoint is charging in idle mode it will display its extension number and Charging The battery icon will show charging progress The endpoint is fully oper ational and will ring if called When the endpoint is charging while turned off only Charging will display and no calls will be received Charge Complete When the endpoint is fully charged Charge Complete will display If the endpoint has been turned off the charge complete melody will play when it is turned on Inter Tel Model 8664 8665 8668 User Guide 17 Quad Charger S D o gt o e H Quad Charger for Model 8668 Quad Charger for Model 8665 shown with four empty charging bays shown with two empty charging bays Overview The quad charger is designed to simultaneously charge four Nickel Metal Hydride NiMH battery packs It comes in two models Model 8665 is designed to charge the BPX100 battery pack for the 8665 endpoint Model 8668 is designed to charge the BP
135. the Personal Options Menu without making changes Press GE to hang up 62 Inter Tel Model 8664 8665 8668 User Guide Programming a Fax Destination With the Inter Tel voice processing system when you specify a fax destination num ber for your mailbox callers can access your mailbox to send a fax to your fax machine To change your fax destination number Access your mailbox as described on page 44 Say Personal or press to select the Personal Options Menu Say More or press for More Options Say Number or press Say or enter the number of your fax destination If you entered the letters using the dialpad press when you are done 6 EITHER say Accept or press to accept the number OR say Re enter and press to erase and re enter the number 7 Press ho hang up Changing the Message Search Order You can change the order in which you retrieve your messages based on the date and time you receive them When more than one message is left in your mailbox they are available for you to access in the order you specify The search order can be config ured as first in first out or last in first out a BB O N NOTE If E Mail Reader is enabled for your mailbox when you change the message search order your changes apply to your voice mail e mail and fax messages e ES z O e z To change the message search order Access your mailbox as described on
136. tside Party s Name Number sess 41 Using the Mute Feature eee eee eee 41 Using the Message Feature eee eee eens 42 Leaving Messages 42 Retrieving Messages 43 Accessing Your Mailbox 44 Disabling and Enabling ASR 00 e eee ee eee 45 Accessing Voice Mail Messages 46 Listening to Messages 46 Recovering Deleted Voice Mail Messages 48 Recording and Sending Voice Mail Messages 49 Canceling Unheard Voice Mail Messages 51 Using Do Not Disturb Mode Llllslesss 52 Using Reminder Messages cece cece eens 54 Inter Tel Model 8664 8665 8668 User Guide 25 e W D lt x Se Ka o W o INTRODUCTION Now that you know what your Model 8664 8665 8668 endpoint can do it s time to start using it In this section you ll learn how to make and receive calls transfer calls retrieve voice mail messages and much more TURNING YOUR ENDPOINT ON AND OFF The Gin and Gg buttons are used to power on and power off the endpoint as well as begin and end calls To turn the Model 8664 8665 8668 endpoint on Press and hold Gp the Power On button for about one second Two chirps will sound When the button is released the in service tone sounds and the extension num ber is displayed The endpoint is now in idle mode and ready to receive calls NOTE It is recommended that you keep your endpoint in idle mode see page 12
137. u cannot use Automatic Speech Recognition ASR if it is enabled for your voice mail system To prevent oth ers from overhearing your password you must use the dialpad buttons on your end point to set up your e mail password When setting up your password the number of times you press a button determines which character is entered as shown in the table on the following page Notice that the capital letters and lower case letters require different button presses As you press the buttons the system announces the current character For security reasons use the handset and not the speakerphone when you set up your e mail password E mail passwords are case sensitive and your entry must match your e mail password exactly Also your e mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters Check with your administrator if you encounter any difficulties setting up your e mail pass word c eB z a m gt D m gt iz m zi Inter Tel Model 8664 8665 8668 User Guide 95 To enter your e mail password NOTE To repeat menu instructions say Help or press ffi at any time ALSO If you enter an incorrect password or if you choose to skip setting a new E Mail Reader password the Main Menu E Mail Reader Count option see page 99 is auto matically disabled to prevent having to hear the invalid password prompt for each sub sequent logi
138. umber until it successfully connects to a device e g pager answering machine etc Because your mailbox can have a primary and an alternate cascade of numbers you can program a cascade to be used during specific days and times For example if you want to be paged when you receive a voice mail message from 5 10 PM on weekdays you can set up a primary cascade If you also want to receive pages for messages marked priority on the weekends you could set your alternate cascade for all day on Saturdays and Sundays To set up remote messaging for voice mail messages if enabled 1 Access your mailbox as described on page 44 2 Say Personal or press to select the Personal Options Menu 3 Say Remote or press ip You have the following options e Say Primary or press to set up a primary cascade e Say Alternate or press amp l to set up an alternate cascade 4 Say Level or press B and then say or enter the number 1 9 of the level you wish to program You then have the following options 2 O o 2 O e To set up or change an extension or outside number Say Number or press B EITHER say Internal or press for an extension number OR say Outside or press for an outside number Say or enter the number e To set up or change pager notification Say Pager or press Bb Say Personal or press ef Say Change or press BP to e
139. until the programmable softkeys Pgm 1 5 are available 3 Dial 4 Press the desired programmable softkey The feature programmed for the soft key 1s displayed z e lt Z O fe 2 NOTE If the display shows UNDEFINED KEY the softkey is programmable but has not yet been programmed 5 Press yp to exit To return all programmable softkeys to their original default values 1 While in idle mode press 2 to bring up the two line display 2 Dial O n Feature Buttons A softkey programmed as a feature button provides a way to quickly access the associ ated feature To program a softkey as a feature button While in idle mode press gf to bring up the two line display Press Q until the programmable softkeys Pom 1 5 are available Dial DO a Press the softkey you want to program Dial the feature code you want to store under that button Refer to page 110 for default feature codes AB 0 N Inter Tel Model 8664 8665 8668 User Guide 73 DSS BLF Buttons A button programmed as a Direct Station Selection Busy Lamp Field DSS BLF softkey provides a way to dial the associated extension with one touch To assign an extension to a DSS BLF button While in idle mode press fy to bring up the two line display Press until the programmable softkeys Pgm 1 5 are available Dial n Press the softkey you want to program 5 Dial the ex
140. use the following options Say Skip or press to skip to the end of the recording Say Back up or press to rewind a few seconds and replay the mes sage Say Pause or press to pause Say Continue or press to con tinue Say Forward or press to skip ahead Say Lower or press to lower the volume Say Envelope or press Jp to play the message envelope Say Higher or press Ji to raise the volume Say Delete Message or press to delete the message Say Cancel or press ep to return to the previous menu 4 When E Mail Reader has finished reading the e mail you have the following options Say Replay or press amp i to replay the message from the beginning Say Reply or press to reply to the message If the e mail message had more than one recipient you have the following options Say Everyone or press to reply to all recipients Say Sender or press fip to reply to the sender Say Hear or press lt p to hear all recipients NOTE See page 49 for recording and delivery options Say Forward or press li to forward a copy of the message to a fax desti nation Then say or enter the fax destination number The system plays the fax destination number Select one of the following 98 Inter Tel Model 8664 8665 8668 User Guide Say Yes or press to verify the number The syste
141. utside Calls To receive an outside call Press Gp Instead of answering a ringing call you can press 2 and redirect it with one of the following options e SEND TO V MAIL Sends the call directly to your voice mailbox You will not see this option 1f you do not have a mailbox e SEND TO DEST Redirects the call to the intercom or outside number that you entered See page 39 for more information about the Redirect Call feature Emergency Calls With the telephone system you do not have to access an outside line to dial an emer gency number To make an emergency call 1 Press GUY 2 Dial 3 GB SB call is automatically placed to the preset emergency number CAUTION Consult your system administrator and your local Inter Tel servicing company for important information about dialing emergency services from your Model 8664 8665 8668 before you begin using it NOTE Dial gt 9 in Europe for emergency services Call Waiting If you receive a call while you are already on another call you will hear a call wait ing tone To respond to a waiting call End your current call place it on hold and or press 2j to access one of the follow ing options e ANSWER Answers the ringing call If you did not place the current call on hold it is disconnected e SEND TO V MAIL Sends the call directly to your voice mailbox without inter rupting the current call You will not see this option if you do
142. ve a display endpoint see the DND message you have selected Your telephone system can have up to 20 different DND messages each of which can m be changed by the system administrator installer or programmer Your trainer or sys e tem administrator will give you a list of the programmed DND messages For conve nience you should update the following default list Ka 2 DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE E 01 DO NOT DISTURB 11 OUT OF TOWN TIL Co 02 LEAVE A MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION 15 WITH A GUEST HOLIDAY TIL 06 ON VACATION 16 UNAVAILABLE HOLIDAY 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ON A TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH Because the system DND message only uses one line of your display you can enter a second line of text up to 16 characters For example if you select 03 IN MEETING UNTIL as your first line of text you can enter 3 30 as your second line Callers with a display endpoint will then see IN MEETING UNTIL 3 30 To enable DND 1 While in idle mode press ay to bring up the two line display 2 Press S and then press the number that corresponds to the DND option 52 Inter Tel Model 8664 8665 8668 User Guide 3 Dial the two digit number corresponding
143. y Delete Message or press Ji to delete the message 9 m 4 i9 s E Ka m Is NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Press QE to hang up Inter Tel Model 8664 8665 8668 User Guide 47 Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message you can retrieve it within a specific time frame programmed by your system administrator Any retrieved messages are then restored to your saved message queue Messages that are not undeleted within the programmed time up to 24 hours are automatically erased NOTE If E Mail Reader is enabled for your mailbox you can also recover deleted e mail and fax messages See page 101 for instructions about how to recover deleted voice mail e mail and fax messages To recover deleted voice mail messages Access your mailbox as described on page 44 Say Options or press Jl for Message Options Say Recover or press jp to access undelete options e W D lt x Se Ka o DI o BA DN EITHER Say Listen or press p to listen to your deleted messages and choose which ones to recover After each message you can e Say Replay or press lt j to replay the message e Say Reply or press p to reply to the message e Say Forward or press ip to forward the messa
144. y Envelope or press fip to select the Message Envelope Options Menu 4 Select the media type you would like to change e Say Voice Mail or press Dp e Say E Mail or press e Say Facsimile or press B 5 You can then do any of the following e Say Time Date or press BP to enable or disable the time and date options e Say Source or press qj to enable or disable the message source option e For voice mail say Length or press i to enable or disable the message length option For e mail say Subject or press to enable or disable the subject option For faxes say Pages or press Ji to enable or disable the pages option e Say All Options or press f to enable all options and return to the Per sonal Options Menu e Say None or press lt j to disable the entire envelope and return to the Personal Options Menu e Say Accept or press to accept the changes e Say Cancel or press to return to the Personal Options Menu 6 Hang up 102 Inter Tel Model 8664 8665 8668 User Guide VOICE MAIL FLOWCHART ADVANCED MAILBOX NOTE In most menus you can say Cancel or press Mill to return to the previous menu Say Accept or press D to accept the option MAILBOX ACCESS EITHER Press the Mes sage button to respond to a message from voice mail OR Call the voice mail extension number say Login or press Egi and say or enter
145. your mailbox number Enter your password press EQ SUBSCRIBER MAILBOX MENU Voice Mail Record E Mail Personal Options Options Message Options Ei E Facsimile Disable ASR NG BR Record Greeting Primary Greeting E Alternate Greeting 2 System Greeting See Recording Options Record Directory Name EN See Recording Options PERSONAL OPTIONS RECORDING OPTIONS 4 Dial the mailbox number reply to a message or for ward a message Record your message Pause Continue Erase After recording Replay Append Erase re record Copy Delivery Options DELIVERY OPTIONS Private Certified Priority Send Send and Exit Hang Up Record Password Change Envelope Settings Time Date EN Source EN Length Subj Pages E All Options 4 None E Remote Messaging E Primary Cascade El Alternate Cascade li More Options ER Fax Number EN Message Order ERN E Mail Rdr Count ZZ Transfer Method 8 MESSAGE ORDER New Messages EN Saved Messages EN TRANSFER METHOD Unannounced Screened 2 Announce Only kai Note Options vary by media type Cancel Unhear

SpectraLink 8664 User's Manual

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