Snom M3 User's Manual
Contents
1. snom technology AG 2007 snom m3 3 Have your serial number and MAC address ready when contacting support You find the numbers on the bottom of the gateway For inquiries concerning your network connection contact your network administrator For the EU The telephone s conformity with EU directives is confirmed by the CE symbol We hereby declare that the snom m3 and the snom m3 handset are in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interfer ence and 2 this device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful inter ference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communica tions However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equip ment off a2. Defect or exhausted batteries should never be disposed of as municipal waste Return old batteries to the battery supplier a licensed battery dealer or a designated collection facility Do not incinerate batteries It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local strikes of lightening and other electrical surges SELV Safety Extra Low Voltage Compliance Safety status of Input Output connections comply to SELV requirements Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and PSTN ports contain TNV circuits Some LAN and PSTN ports both use RJ 45 8P8C connectors Use caution when connect ing cables snom technology AG reserves the right to revise this document and make changes at any time and without the obligation to notify any person and or entity of such revisions and or changes Product specifications contained in this document are subject to change without notice snom technology AG 2007 snom m3 7 AT A GLANCE Handset front view CF Em 3 5 EARPIECE STON OK KEY used to enter the COLOR main menu and DISPLAY select and confirm options GREEN SOFT KEYS PHONE KEY A Rs
3. OK key and then press the Yes soft key when prompted wether you want to update the sys tem If you press the View soft key before you start the installation you can find out about the software version number and the date and time it was released 3 Select if available language and press OK The update time varies depending on the size of the update and the speed of your Internet con nection During the update process the following steps are listed in the display Getting gateway Updating gateway Getting handset Updating handset Once a step is complete a green checkmark appears next to the step When the entire update has been successfully completed the display reads Upgraded to version number gt NOTE While the update is in progress you cannot receive incoming calls or make calls including emergency calls on the snom m3 Also note that we recommend that you do not reset the gateway during the installation process 28 snom m3 snom technology AG 2007 MAKING AND ANSWERING CALLS The following sections describe how to make calls with the snom m3 When you make and receive Internet calls the fol lowing icons are displayed Calling al Y D AN hi Ongoing call HOW TO MAKE A CALL In Idle mode type the number you want to dial and then press the Green phone key HOW TO END A CALL Press the Red phone key or place the handset in the charger HOW TO MAKE A CALL
4. takes approximately 10 hours When you place the handset in the charger the handset automatically registers with the gateway 1 1 1 1 NOTE After registration of the first handset there is a 5 min 1 1 1 1 ute period during which you can register additional handsets 1 If you want to register additional handsets after the 5 minute i t 1 1 1 1 1 1 1 1 1 1 1 1 period has expired press the Reset button on the back of the gateway to start a new 5 minute registration period snom technology AG 2007 snom m3 17 GETTING STARTED Using the Menus and Typing Text and Numbers The snom m3 has 5 menus all of which you access from the Main menu HOW TO ENTER THE MAIN MENU 1 In Idle mode press the OK key The Main menu opens TYPING TEXT AND NUMBERS When you are in a number editor or text editor use the Erase soft key to erase text that is already in the editor or to erase text that you have just typed The Options soft key in text mode only provides you with the following two options Insert symbol and Input mode HOW TO INSERT A SYMBOL 1 In a text editor press the Options soft key choose Insert symbol and then press the OK key 2 Use the navigation keys to choose a symbol and then press the OK key The symbol is inserted in the text 18 snom m3 snom technology AG 2007 HOW TO CHANGE THE TEXT FORMAT When you are in a text editor the upper right cor ner of the display shows
5. temporarily even when the battery is fully charged Avoid overcharging repeated overcharging can lead to deterioration in battery performance Never attempt reverse charging charging with polarity reversed can cause a reversal in battery polarity causing gas pressure inside the battery to rise which can activate the safety vent lead to leakage Stor age temperature and humidity short term Store batteries in a dry location with low humidity no corrosive gases and at a temperature range of 20 C to 45 C 4 F to 113 F Long term storage Store ata temperature ranges between 10 C and 30 C 50 F to 86 F Sensitive Electronic Environment Any radio based equipment can potentially cause interference with other equipment and can be interfered from other equipment This also applies for DECT equipment However due to the very low transmission power level the chances for interference are very small Research proves that operational DECT phones normally don t influence electronic equipment however some precautions must be taken into account for sensitive electronic equipment e g sensitive laboratory equipment When DECT phones operate in straight nearness of sensitive electronic equipment incidental influence can appear You are advised not to place the DECT phone on or close less than 10 cm to this kind of equipment even in standby mode Additional safety information Small children Your device and its enhancements may
6. which text input mode is currently active You can change the input mode of the text editor at any time during editing 1 In a text editor press the Options soft key choose Input mode and then press the OK key 2 Choose the preferred input mode and then press the OK key The following options are available Option ee What it does Fasc Types upper case tetes upper case letters Types first letter in a sentence in upper case and remaining letters in lower case Types lower case letters Types numbers only You can also change the case of letters on the fly or type a number in the middle of a text Press the Star key once to change the case press the Star key twice to type numbers HOW TO LOCK AND UNLOCK THE KEYPAD If you are carrying the handset around you can lock the keypad so that you do not use it accidentally snom technology AG 2007 snom m3 19 1 In Idle mode press the Star key and then press the Lock soft key 2 To unlock press the Star key and then press the Unlock soft key NOTE The keypad unlocks automatically when you answer an incoming call or when you make an emergency call Configuring the snom m3 The following sections describe how to configure and set up your snom m3 for first use You have to configure your phone before it is ready for first use You will need the account information that you received from your SIP Service Provider to complete the configuration of
7. your snom ms HOW TO CONFIGURE USING A WEBBROWSER 1 Open a browser on your PC go to the IP address of the gateway Press the volume up key to get the IP address 2 Log in to the menu default settings username admin password admin 3 In the menu choose Identity 1 8 4 Fill in the SIP user data 20 snom m3 snom technology AG 2007 Server is local Choose Yes or No Display name optional Caller ID that the called party sees Account Usually the phone number you received from your service provider Password the password you received from your SIP Provider Account name Name of the account used in call groups Registrar IP or DNS address of the SIP Server Outbound Proxy IP or DNS address of the Outbound Proxy Press the Save button You will be redirected to the main page Choose the Identity 1 8 again and press Reboot button to apply the settings Please wait for the reboot of the Gateway After a few seconds both status indicators in the upper left corner of the display will turn yellow indicating that you have successfully configured your snom m3 HOW TO CONFIGURE THE SNOM M3 USING THE HANDSET You can configure your snom m3 using the hand set 1 In Idle mode press the OK key choose Settings and then press the OK key snom technology AG 2007 snom m3 21 2 Choose VoIP settings and then press the OK key 3 When prompted for a PIN code type the default PIN co
8. IN code and then press the OK key 6 Press the Yes soft key when prompted to save the PIN code 7 For future reference write down your new PIN code here NOTE The handset PIN code and the online configura tion password are independent of each other Changing the handset PIN code will not affect the online configuration pass word snom technology AG 2007 snom m3 23 HOW TO CHANGE ACCESS CODE The access code is used for calculating encryp tion keys during the intitial pairing of handsets to the gateway To ensure privacy the access code must be changed Handset and gateway access codes must be the same When registering a new handset ensure that its access code is modified to the same value as the access code of the gateway 1 2 3 4 5 6 1 2 3 4 6 Enter Settings System settings When prompted for a PIN code type the PIN code default 0000 and then press the OK Choose Access Code Press OK Press Gateway Type in the new access code Press OK and press Yes to save Enter Settings System settings When prompted for a PIN code type the PIN code default 0000 and then press the OK Choose Access Code Press OK Press Handset Type in the new access code Press OK and press Yes to save 24 snom m3 snom technology AG 2007 Basic Settings Before you start using your phone we strongly recommend that you set handset language coun try selection time zo
9. USING CONTACTS 1 In the Main menu choose Contacts and then press the OK key snom technology AG 2007 snom m3 29 2 Choose the contact you want to call and then press the Green phone key The default number is dialed If you want to call a contact and use another number than the default number do the following 1 In the Main menu choose Contacts and then press the OK key 2 Choose the contact you want to call and then press the OK key 3 Choose a number from the list and then press the Green phone key HOW TO MAKE A CALL USING THE CALL LOG 1 In Idle mode press the Call log soft key or choose Call log from the Main menu and then press the OK key 2 Choose the number you want to call and then press the Green phone key HOW TO MAKE A CALL USING REDIAL 1 Press the Options soft key choose Redial and then press the OK key The most recently dialed number is displayed 2 Press the Green phone key to call the num ber 30 snom m3 snom technology AG 2007 HOW TO MAKE AN EMERGENCY CALL Enter the emergency number and then press the Green phone key You cannot make emergency calls in the following situations Firmware update is in progress Handset batteries are drained Power failure Handset is out of range of the gatewa HOW TO ANSWER A CALL Pick up the handset and then press the Green phone key You can also set the snom m3 to auto answer so that when you pick up the handset
10. VoIP phones User Guide sHORT VERSION Bedienungsanleitung KURZVERSION Version 1 31 2007 snom technology AG All rights reserved Alle Rechte vorbehalten For questions regarding the product please contact your snom Value Added Reseller VAR Bei Fragen bez glich des Produkts kontaktieren Sie bitte Ihren snom Fachh ndler Also visit us at www snom com Besuchen Sie uns auf www snom com WELCOME Thank you for purchasing the snom m3 This user guide describes how to install configure and use the snom m3 enabling you to make SIP calls About this User Manual This user guide consists of a number of sections to guide you through the process of installing configuring and setting up your phone for first use These sections are best read from beginning to end The remaining sections of this user guide serve as a reference guide for all features of the snom m3 In this manual we have used the follow ing abbreviations DHCP Dynamic Host Configuration Protocol IP Internet Protocol LAN Local Area Network NAT Network Address Translation SIP Session Initiation Protocol STUN Simple Traversal of UDP through NAT URL Uniform Resource Locator NET Network For more information see the glossary on our web site On the website you can also find additional information about the snom m3 such as trouble shooting frequently asked questions and support contact information www snom com
11. contain small parts Keep them out of the reach of small children Operating environment Remember to follow any special regulations in force in any area and always snom technology AG 2007 snom m3 5 switch off your device when its use is prohibited or when it may cause interference or danger Use the device only in its normal operating positions Do not place credit cards or other magnetic storage media near the device because information stored on them may be erased Medical devices Operation of any radio transmitting equipment may interfere with the func tionality of inadequately protected medical devices Consult a physician or the manufacturer of the medical device to determine if they are adequately shielded from external RF energy or if you have anyquestions Switch off your device in health care facilities when any regulations posted in these areas instruct you to do so Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy Implanted medical devices Manufacturers of medical devices recommend that a minimum separation of 15 3 centimeters 6 inches should be maintained between a wireless device and an implanted medical device such as a pacemaker or implanted cardioverter defibrillator to avoid potential interference with the medical device Persons who have such devices should Always keep the wireless device more than 15 3 centimeters 6 inches from the medica
12. de 0000 and then press the OK key 3 Choose Accounts You then enter the data for the SIP account 1 Choose the appropriate SIP account and fill in the user data 2 If you have more than one SIP account then you need to enter the account settings for each account 3 Choose the listed parameters one by one press the OK key Display name optional Caller ID that the called party sees User name usually the phone number you received from your service provider Authentication Name usually the same as User name Password the password you received from your SIP provider Account name name of the account used in Call Groups Registrar IP or DNS address of the SIP server Outbound Proxy IP or DNS address of the Outbound Proxy 4 After each change press the OK key and then the Yes soft key when prompted to save changes 22 snom m3 snom technology AG 2007 5 Press the Reset button on the rear of the gateway when you have completed all chang es HOW TO CHANGE THE PIN CODE Make sure to change the PIN code after first login to prevent unauthorized access to your VoIP set tings 1 In Idle mode press the OK key choose Settings and then press the OK key 2 Choose VoIP settings and then press the OK key 3 When prompted for a PIN code enter the default PIN code 0000 and then press the OK key 4 Choose Change PIN code and then press the OK key 5 Enter a new P
13. from eight SIP accounts 1 In the Main menu choose Settings and then press the OK key 2 Choose Telephony settings press the OK key and then choose VoIP line Press the OK key 3 When prompted for a PIN code type the PIN code default 0000 and then press the OK 4 Choose the account for the primary line and then press the OK key 26 snom m3 snom technology AG 2007 HOW TO SET CALL GROUPS If you have more than one handset you must specify from which account or accounts you want each handset to receive calls To do this you use Call Groups 1 In the Main menu choose Settings and then press the OK key 2 Choose Telephony settings press the OK key then choose Call Groups and then enter your PIN Code the default PIN code is 0000 Press the OK key All account names for the VoIP accounts you subscribe to are listed Clear any accounts for which you do not want the current handset to receive calls and then press the OK key Updating the Firmware To ensure that your snom m3 has the latest fea tures installed we recommend that you update the firmware once you have configured and set up the phone HOW TO UPDATE THE FIRMWARE When new software is available the display reads New firmware available snom technology AG 2007 snom m3 27 1 Press the OK key The Firmware update menu appears 2 To update to the latest version choose the update listed on the Simple tab press the
14. from the char ger you have automatically answered the call CALLWAITING HOLD UNHOLD To switch between calls you have to press the hold key The call you had is put on hold To retrieve the call press the Options key then se lect Retrieve Call and press the OK key or just press the Red Phone key snom technology AG 2007 snom m3 31 MULTIPLE CALL HANDLING To make another call you have to put the first party on hold and then just dial the number of the second party as you would normally dial a number By pressing the Options key you then can Swap the calls Initiate a 3 way conference Or transfer the two active calls join those two see transferring calls for more details ATTENDED TRANSFER If you receive a call which you need to transfer to a third party put the first caller on hold see How to switch between two calls Then dial the number of the party you want to connect the first caller If the third party wants to talk to the first caller press the Options key select Transfer and press OK The two parties get connected and the snom m3 returns to idle mode 32 snom m3 snom technology AG 2007 UNATTENDED TRANSFER When receiving a call and you want to transfer the call unattended to a third party press the Hold key then the Options key then select Transfer and press the OK key Enter the third party extension number and press the OK key The call is transferred to the third par
15. l device when the wireless device is turned on Not carry the wireless device in a breast pocket Hold the wireless device to the ear opposite the medical device to mini mize the potential for interference Turn the wireless device off immediately if there is any reason to suspect that interference is taking place Read and follow the directions from the manufacturer of their implanted medical device If you have any questions about using your wireless device with an im planted medical device consult your health care provider Potentially explosive environments Switch off your device when in any area with a potentially explosive atmosphere and obey all signs and instructions Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death Switch off the device at refuelling points such as near gas pumps at service stations Observe restrictions on the use of radio equipment in fuel depots storage and distribution areas chemical plants or where blasting operations are in progress Areas with a potentially explosive atmosphere are often but not always clearly marked They include below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas and areas where the air contains chemicals or particles such as grain dust or metal powders Product disposal information to inform you that electrical and electronic products should not be For countries in the Eu
16. letop or i mounted on the wall If longer cables are required you can E use ordinary cable extensions The handset has an indoor sig nal range of up to 50 meters 150 feet from the gateway and 1 you must place your handset charger within the signal range Concrete and metal objects might affect the signal range 1 snom technology AG 2007 snom m3 13 Installing the gateway and regis tering the handset HOW TO INSTALL THE GATEWAY 1 2 To prepare the gateway for SIP telephony connect the Ethernet cable to the NET port on the gateway and then to a LAN port on your network Gateway RESET DC 9 20V network switch Connect the power adapter to the gateway and to an active power outlet preferably a continuous power outlet without a switch to interrupt its power Gateway 14 snom m3 snom technology AG 2007 HOW TO INSTALL AND REGISTER THE HANDSET 1 Open the battery cover 2 Insert the battery in the handset making sure that contacts of battery are correct CONTACTS snom technology AG 2007 snom m3 15 3 Connect the power adapter to the charger and the other end to an active power outlet preferably a continuous outlet without a switch to interrupt its power 16 snom m3 snom technology AG 2007 4 Place the handset in the charger and charge the battery We recommend that you charge the batteries fully before first use This
17. nd on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications not expressly approved could void the user s authority to operate the equipment Privacy of communications may not be ensured when using this equipment This handset meets the FCC standard for Hearing Aid Compatibility Important safety information Do not install the handset handset charger AC DC adapter gateway power cord and network cord outdoors NOT FOR OUTDOOR USE Charge the battery or handset only in combination with snom m3 DECT Handset Desktop Charger and the SALOM SSW 1444 adapter that comes with the product Plug the SALOM SSW 1444 AC DC adapter in a wall outlet Socket near the equipment for easy access removal of the AC DC adapter Use only power adapter Sino American model A31230A G B or SALOM SSW 1187US which comes with the product to connect with snom m3 Gateway Important battery information This product uses rechargeable Lithium lon batteries 3 7V 650mAh Only 4 snom m3 snom technology AG 2007 use batteries with snom brand and P N 60020438 or 60020438 that come with the handset or dedicated
18. ne and routing of emergency numbers to ensure that your snom m3 functions properly HOW TO SET THE HANDSET LANGUAGE The individual handset language setting deter mines in which language the text on the display is presented 1 In the Main menu choose Settings and then press the OK key 2 Choose System settings When prompted for a PIN code type the PIN code default 0000 and then press the OK and then choose Language Press the OK key 3 Choose the preferred language and then press the OK key HOW TO CHANGE THE TIME ZONE Setting the time zone properly ensures that the time displayed in the Idle mode screen corre sponds to the time zone you are in 1 In the Main menu choose Settings and then press the OK key 2 Choose System settings When prompted snom technology AG 2007 snom m3 25 for a PIN code type the PIN code default 0000 Choose Time and date Press the OK key 3 Choose Time zone press the OK key and then select the appropriate time zone Press the OK key You should also verify that the time format and the daylight saving settings are correct Date and time are automatically synchronized with a time server on the Internet to ensure that the time and date displayed on the snom m3 is always correct HOW TO SET THE PRIMARY LINE FOR OUTGOING CALLS You must set a primary line for each handset This line is used for outgoing calls when you press the Green phone key You can choose
19. of the gateway but not ready for SIP calls a yellow yellow within range of the gateway and ready for SIP calls on primary line Main menu SETTINGS INTERCOM for communication between two handsets CALL LOG for incoming CONTACTS outgoing and missed calls MESSAGES O snom technology AG 2007 snom ms 11 Gateway rear view POWER CONNECTION 4 RESET NET CONNECTION PORT BUTTON for Ethernet cable for activating configuration changes and enabling handset registration Gateway frontview NETWORK REGISTERED INDICATOR INDICATOR indicates that the gateway is Network indicator is registered at least one line flashing during boot It indicates that the gateway has received CALL INDICATOR is flashing during firmware update Constant light indicates call in progress an IP address POWER INDICATOR 12 snom m3 snom technology AG 2007 INSTALLING THE PHONE This section guides you through the process of installing your snom m3 Prerequisities In order to take full advantage of the features of the snom m3 you need to have the following in place Connection to a network SIP User account information Furthermore before you start the installation pro cess make sure that you have the following close to the gateway Wired Ethernet connection Power outlet for the gateway 1 i NOTE The gateway can either be placed on a tab
20. ropean Union K The symbol depicted here has been affixed to your product in order mum disposed of as municipal waste Electrical and electronic products 6 snom m3 snom technology AG 2007 including the cables plugs and accessories should be disposed of separate ly in order to allow proper treatment recovery and recycling These products should be taken to a designated facility where the best available treatment recovery and recycling techniques are available Separate disposal has significant advantages valuable materials can be re used and it prevents the dispersion of unwanted substances into the municipal waste stream This contributes to the protection of human health and the environment Please be informed that a fine may be imposed for illegal disposal of electrical and electronic products via the general municipal waste stream In order to facilitate separate disposal and environmentally sound recycling arrangements have been made for local collection and recycling In case your electrical and electronic products need to be disposed of please refer to your supplier or the contractual agreements that your company has made upon acquisition of these products For countries outside the European Union Disposal of electrical and electronic products in countries outside the Euro pean Union should be done in line with the local regulations Please contact the local authorities for further information Battery disposal information
21. spare batteries recommended by snom technology AG Do not use any other type since this may present a risk of leakage fire explosion or other hazardous situation For battery replacement or removal please remove the battery cover of the handset Never disas semble customize or short circuit batteries Do not place battery in fire or heat the battery Charge battery only within the snom m3 handset together with snom m3 Charger and the SALOM SSW 1444 adapter that comes with the product Charging and discharging Your device is powered by a rechargeable battery The full performance of a new battery is achieved only after two or three complete charge and discharge cycles The battery can be charged and discharged hundreds of times but it will eventually wear out Use only snom technology AG approved batteries If left unused a fully charged battery will lose its charge over time If the bat tery is completely discharged it may take a few minutes before the charging indicator appears on the display Use the battery only for its intended purpose Never use any charger or battery that is damaged Do not short circuit the battery Short circuiting the terminals may damage the battery or the connecting object Leaving the battery in hot or cold places will reduce the capacity and lifetime of the battery Charge batteries within an ambient temperature range of 0 C to 40 C 32 F to 104 F A device with a hot or cold battery may not work
22. ty extension You will find the detailed User Guide on the Internet at www snom com snom technology AG 2007 snom m3 33
23. used for various used to initiate leorie gt y functions call lt 0 gt active line or to Pad on accept calls T gt T RED PHONE KEY de Der used to hang up or NAVIGATIONAL amp 2 E amp to leave a menu and KEYS d E to turn the handset used to navigate xaj 0 RE on or off through menus and services aR KEY Y 1 used to enter spe cial characters STAR KEY used in the name editor to capitalize letters type num bers and enter a star symbol MICROPHONE 8 snom m3 snom technology AG 2007 Handset side view VOLUME UP VOLUME DOWN SPEAKERPHONE itj activation and deactivation key HEADSET JACK CONNECTOR 2 5 mm snom technology AG 2007 snom m3 9 Handset Charger front view HANDSET CHARGER Handset Charger rear view POWER SUPPLY CONNECTOR ON HANDSET CHARGER 10 snom m3 snom technology AG 2007 Idle mode CONNECTION STATUS HANDSET NAME INDICATORS BATTERY Handset 2 STATUS and charging indicator TIME AND DATE 01 01 70 OPTIONS CALL LOG Co O Options for redial and for incoming outgoing and missed calls activated with soft key active calls activated with soft key OK KEY INDICATOR signifies that the OK key is active 1 black black out of range of the gateway c yellow black within range
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