Smart Technologies X800 User's Manual
Contents
1. 45 Waste Electrical and Electronic Equipment regulations WEEE Directive 45 Restriction of Certain Hazardous Substances RoHS Directive 45 Packaging Pee p nes 45 China s Electronic Information Products regulations 46 U S Consumer Product Safety Improvement 46 B Customer ete decere te Be A a ast e d endete deeds 47 Online Information and 47 TA 47 Technical eiie e ette edet edi vagos 47 Shipping and Repair Status sssssssssssssseeeeeeeenen nnn 47 Chapter 1 About your SMART Board X800 series interactive whiteboard Your SMART Board X800 series interactive whiteboard is the most advanced and intuitive touch sensitive front projection interactive whiteboard in the world featuring SMART s proprietary DViIT Digital Vision Touch technology Its modular and expandable hardware and software architecture enables you to do everything you can do at your computer open and close applications conference with others create new documents or edit existing ones visit websites play and manipulate video clips and more just by touching the interactive surface Two users can also draw on the interactive sur2. Go to Flowchart 1 next level of support If another user has reassigned the pen eraser or pen tray button functions the tools might not work as expected You can return them to normal operation by using the SMART control panel to change SMART hardware settings Use a soft cloth to dust the camera lens covers Don t use compressed air to clean the cameras or lens covers To reset the interactive whiteboard use a long narrow object such as a ball point pen to press the recessed Reset button briefly less than three seconds Alternatively disconnect the power cable from the wall and connect it again Calibrate the cameras to ensure that they accurately track your finger and the pens To calibrate the cameras ensure your projector s image fills as much of the interactive surface as possible and then select View gt SBX800 SBID8070i Bar gt Calibrate To check camera views 41 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Troubleshooting using SMART Board Diagnostics If you touch the interactive whiteboard s surface and nothing happens or if there is no digital ink or the ink appears in some locations and not in others use SMART Board Diagnostics to help identify and resolve these issues IMPORTANT Do not change diagnostic settings unless asked to do so by SMART Technical Support Checking the camera view If nothing happens when you touch
3. oo i _ 4 V TIsToTeToT 7 Infrared sensors Troubleshooting your SMART Board interactive whiteboard In this chapter Refer to these topics for information about troubleshooting your SMART Board X800 series interactive whiteboard Adjusting the projected image page 31 Resetting your interactive page 32 Troubleshooting page 33 Troubleshooting using SMART Diagnostics page 41 Where to find more information page 42 Contacting SMART Technical page 43 Transporting your interactive page 43 Removing the pen 44 Adjusting the projected image If your projector isn t installed in a fixed location you can correct many image problems by shifting your projector or adjusting its zoom lens NOTES e Adjust the image size and shape based on your projector s splash screen unless the splash screen image is much smaller than the computer s projected image Before you adjust the projected image set the computer s resolution and refresh rate see page 13 Refer to your projector s
4. pen Way 22 Using Ink AWare iret terae teret tbid tee addat 23 Updating SMART software 23 Writing selecting and erasing using object awareness 24 OT e Bei PEE 24 vi CONTENTS Tips for trouble free performance 29 Keeping the writing surface 30 Troubleshooting your SMART Board interactive whiteboard 31 Adjusting the projected image 31 Resetting your interactive whiteboard ssee 32 Using the Connection Wizard nnns 32 Troubleshooting tips 33 Troubleshooting using the Ready light 35 Troubleshooting using SMART Board 41 Finding more information nennen 42 Contacting SMART Technical 43 Transporting your interactive 43 Removing the pen AE 44 A Hardware environmental
5. 1 Loop your security cable behind the pen tray brackets before you secure them to your interactive to the wall whiteboard m Thread the lock end of the cable through the loop end of the cable 3 Verify that the cable is tight enough that you can t remove the pen tray while the lock is in place and then install the pen tray 4 Insert the prong end of the security cable into the lock slot and then complete the pen tray installation by locking it Securing the pen tray to the pen tray brackets Since you can remove the pen tray without tools you might want to securely attach it to its brackets To do this insert two No 8 M4 screws not included into the holes indicated by a lock symbol on the bottom of the pen tray eo oa oa Security screw holes Chapter 3 Connecting your interactive whiteboard to your computer In this chapter Refer to these topics for information about connecting your SMART Board X800 series interactive whiteboard to your computer Connecting the USB page 11 Installing SMART Product Drivers sse page 12 Configuring your computer page 13 Calibrating your interactive page 14 Orienting your interactive whiteboard page 15
6. brackets supplied with your X800 series interactive whiteboard instead CAUTION To help ensure your interactive whiteboard is mounted correctly make sure the color of the wall mount hanger on the back of the interactive whiteboard and the wall mount bracket are the same 10 CHAPTER 2 INSTALLING AND SECURING YOUR SMART BOARD INTERACTIVE WHITEBOARD Securing the pen tray and interactive whiteboard Because your SMART Board interactive whiteboard s pen tray is detachable you might want to safeguard it and your interactive whiteboard by anchoring it with security cable not included Underneath the pen tray you ll find a lock slot that accommodates a security cable such as a Kensington lock IMPORTANT Securing the pen tray can provide theft deterrence for your interactive whiteboard because the screws that secure your interactive whiteboard to the wall are located directly behind the pen tray and cannot be removed without first detaching the pen tray In effect when you secure the pen tray you also secure your interactive whiteboard if the security cable is tight oe A ff lt a oe d C A oye Lock slot To lock the pen tray
7. com downloads Start SMART Board Service To determine whether the SMART Board software service is running open the SMART control panel and check the message that appears at the bottom Start SMART Board software service if it isn t running Reinstall SMART Product Drivers Is the Ready light flashing green No 9 Flowchart 1 Yes Contact your next level of support To start SMART Board 1 Press the SMART software icon in the Windows notification area or Service Mac Dock and then press Control Panel The SMART control panel opens 2 Select About Software and Product Support Tools Diagnostics The SMART Board Diagnostics window opens 3 In the Service menu select Start 40 WHITEBOARD Flowchart 5 Ready light is green CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE A solid green light indicates that the interactive whiteboard is working correctly However if the pen tray tools don t work as expected or if the interactive whiteboard isn t sensitive to touch use the following flowchart to troubleshoot your interactive whiteboard Use the SMART Board Diagnostics to further troubleshoot these issues next page Ready light is green Are there obstructions on the frame s reflective tape Remove Yes gt obstructions Yes gt Are the camera lens covers Clean the camera lens covers Yes Yes gt Yes
8. the interactive whiteboard s surface check to make sure that nothing is obscuring one of the cameras views 1 Press the SMART software icon in the Windows notification area or Mac Dock and then press Control Panel The SMART control panel opens 2 Select About Software and Product Support Tools Diagnostics The SMART Board Diagnostics screen opens 3 Inthe View menu select SBX800 SBID8070i Bar The SBX800 group box appears in the SMART Board Diagnostics screen 4 Press View The camera view screen appears 5 Click Update to display the four cameras views This may take a few moments If one of the camera s views remains black the camera is obstructed or can t locate the reflective surface on the interactive whiteboard s inner frame BB DViTView SMART Board Diagnostics XU Normal camera Canara 0 tim a s m views 7 Corera 1 top kht V hop right 7 Carrera 3 bottom right en Image when a pen or other object obscures the camera s view 6 Check the camera lens and ensure that nothing is obscuring the view and that nothing is affixed to the interactive surface To check the interactive whiteboard s calibration 42 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Checking the interactive whiteboard s calibration If digital ink appears only in certain areas when you write on the interactive whiteboard or no ink appears the interactive whiteboard could be in
9. two additional components a computer and a digital projector These components work together as follows e Your computer runs an application and sends the image to your projector e Your projector casts the image onto your interactive whiteboard Your interactive whiteboard acts both as your computer s monitor and its input devices that is its mouse and keyboard enabling you to control any application by touching the interactive surface When you install SMART Product Drivers on your computer the touch of your finger on the interactive surface becomes a mouse click enabling you to control your computer from your interactive whiteboard When you use a pen from the pen tray the system detects which tool you re using SMART Product Drivers then interacts with the computer s mouse driver to change the pointer to a colored pen enabling you to write in digital ink on your desktop or any open application When you use the eraser you can erase the digital ink You can even use your finger on the interactive whiteboard s surface without returning the pen tray tools automatic object awareness determines the tool you re using on the interactive surface You can also save your notes to a notebook file or directly into any Ink Aware application 5 CHAPTER 1 ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE WHITEBOARD Included parts and accessories Your SMART Board X800 series interactive whiteboard includes the following accessori
10. user s guide for information on adjusting the projected image To start the SMART Connection wizard 32 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Resetting your interactive whiteboard If your interactive whiteboard behaves erratically or becomes unresponsive possibly because of an electrostatic discharge a power interruption or some other event you might be able to restore normal operation by resetting your interactive whiteboard Reset your interactive whiteboard by pressing the Reset button on the bottom of the pen tray The Reset button is recessed so that it can t be triggered accidentally Use a long narrow object such as a ball point pen to press this button o tdi Gz 2 T Reset button You can also reset the interactive whiteboard by disconnecting and then reconnecting the power cable from the wall Using the Connection Wizard You can resolve many troubleshooting issues using the SMART Connection Wizard found in the SMART control panel 1 Press the Help button on the pen tray The Help and Support for Your SMART Board Interactive Whiteboard window opens 2 Press Connection Wizard
11. want any touch on the interactive whiteboard s surface to register as a specific tool such as a pen eraser or Select tool regardless of the size of the contact area press one of the pen tray s pen color buttons for at least three seconds to lock it t3 NOTE The selected pen tray light blinks to indicate you re using the lockable pen option For example if you select the pen tool pressing the screen with either a pen tray pen your finger the palm of your hand or any other object creates digital ink on the interactive whiteboard Use the lockable pen option if your users are more comfortable using a larger object such as a tennis ball to write on the interactive whiteboard To unlock the pen press any pen tray color button Using gestures When you use SMART software you can perform the following gestures on the interactive whiteboard s surface NOTE Depending on which operating system and which application you re working in some gestures may not work or may perform differently than described 25 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD Selecting and deselecting an object clicking Quickly press and release the interactive surface to select or deselect an object or option This performs a standard mouse click NOTE This gesture starts programs if your operating system is set to start applications on a single click Displaying menu options right clicking or Control
12. your interactive whiteboard Digital cameras in the corners of the interactive whiteboard track the position of the pens eraser and your finger on the interactive surface and then send the information to the SMART software which interprets this information as mouse clicks digital ink or ink removal in the appropriate location The first time you connect your SMART Board interactive whiteboard if you don t see a pop up bubble telling you to calibrate the interactive whiteboard press the Help button on the pen tray to start the calibration process as described below This process ensures that the cameras accurately track your finger and the pens on the interactive surface IMPORTANT If you have not used your interactive whiteboard before you must perform a calibration If the system detects incorrect calibration parameters a warning bubble may also appear recommending that you perform a calibration 1 Click the SMART software icon in the Windows notification area or Mac Dock and then click Control Panel 2 Select SMART Hardware Settings 15 3 CHAPTER 3 CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR COMPUTER If you have more than one SMART product connected select the appropriate interactive whiteboard Click Advanced Settings and then click Calibrate The Calibration window opens This can take a few moments while your system sets up Press center of target unti it tums green Use the tip of a pen tray pe
13. ART Notebook 3 SMART Product Drivers 11 12 on a laptop 17 SMART Product Updater 23 SMART Technical Support 47 software 3 software updates 23 status light 35 surface 3 T Technical Support 47 touch 3 training 47 Troubleshooting Flowcharts 35 troubleshooting articles 47 two users 3 U update software 23 USB 11 USB cable 5 user s guides 47 W wall mounting kit 5 weight 8 Toll free 1 866 518 6791 U S Canada aW or 1 403 228 5940 www smarttech com
14. Connecting a guest laptop page 17 Your interactive whiteboard will be touch sensitive after you install SMART Product Drivers on your connected computer Perform the brief calibration and user orientation procedures see page 15 to ensure the interactive whiteboard interprets the location of your touch accurately Connecting the USB cable Your SMART Board interactive whiteboard has a USB 2 0 interface that runs at speeds of up to 12 Mbps Your interactive whiteboard s main USB connection is located on the bottom of the pen tray The connector is a USB Type B receptacle The unit works with full speed USB 2 0 and USB 1 1 compliant interfaces WARNING For operating safety and to prevent damage to your interactive whiteboard connect its USB connector or SMART connection extenders only to a computer that has a USB compliant interface and that bears the USB logo In addition the USB source computer must be compliant with CSA UL EN 60950 and bear the CE mark and CSA and or UL marks for CSA UL 60950 12 CHAPTER 3 CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR COMPUTER This location provides access to the USB receptacle without having to remove your interactive whiteboard from the wall USB Type B receptacle To connect 1 Connect one end of the included USB cable to a USB A receptacle on your the USB cable computer 2 Connect the other end of the USB cable to your interactive whiteboard s USB receptacle Tuck the
15. PLEASE THINK BEFORE YOU PRINT SMART Board X800 Series Interactive Whiteboard User s Guide Extraordinary made simple SMART Product registration If you register your SMART product we ll notify you of new features and software upgrades Register online at www smarttech com registration Keep the following information available in case you need to contact SMART Technical Support Serial number Date of purchase FCC warning This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Trademark notice SMART Board DViT SMART Notebook SMART Ink smarttech the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Microsoft Excel PowerPoint and Windows are either registered trademarks or trademar
16. The SMAHT Connection Wizard opens g TIP You can also access the SMART Connection Wizard by selecting the SMART software icon in the Windows notification area or Mac Dock selecting Control Panel and then selecting Connection Wizard 3 Select SMART Board X800 series interactive whiteboard and then press Next 4 Selectthe option that best describes the issue you re encountering and follow the on screen instructions to troubleshoot your interactive whiteboard 33 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Troubleshooting tips Try the troubleshooting tips in this table if the Ready light indicates that your interactive whiteboard is operating normally but you re still encountering problems Symptom observation Cause There is no image projected on your interactive whiteboard or a No Input message appears Your projector isn t receiving a video signal Solution e Check the video cable connections Checkthat the correct video input is selected on your projector Make sure your projector is on and that it s connected to a power source and your computer If you re using a laptop computer Switch the external video connection on Refer to your laptop s user guide for more information Your computer is in standby mode Move the mouse or touch any key on your keyboard to bring your computer out of standby mode Your computer is off Turn on or restart your
17. age 20 interactive whiteboard The orientation screen opens 2 Pick up a pen from the pen tray 3 Beginning at the upper left corner of the screen touch the center of the target firmly with the tip of the pen When you remove the pen the target moves to the next orientation point Try not to flick the pen when you lift it from the interactive surface and make sure that you lift it from the screen at a 90 angle NOTE M Although you can use your finger to orient your interactive whiteboard a fine point tool such as a pen tray pen provides greater precision when touching the targets The more precisely you touch the targets the more accurately your finger or pen tray pen appears on the interactive screen Good orientation point Poor orientation point The pen touches the center of the target 4 Repeat step 3 until you complete the orientation process The orientation screen closes NOTE You can re orient a target by pressing the left arrow key on your keyboard or the Keyboard or Right click buttons on the pen tray 17 CHAPTER 3 CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR COMPUTER Connecting a guest laptop If you want to connect a guest laptop without installing SMART Product Drivers on it disconnect the USB cable from your resident computer and then connect it to the laptop You ll immediately have touch control of the interactive whiteboard but won t be able to use digital ink You ll also need
18. ay with an intuitive new design As well as two pens and an eraser pen tray buttons activate the pen s color the on screen keyboard right click Orientation and Help functions Durable surface and dry erase The hard coated surface is scratch resistant optimized for projection compatible with dry erase markers and easily cleaned Wall mount bracket Wall mount brackets enable you to install your SMART Board interactive whiteboard simply and securely Cables Connect your SMART Board interactive whiteboard to your computer with the included standard USB cable and to a wall outlet with the included power supply Security cable lock Lock your interactive whiteboard with a security cable not included to help safeguard it from theft 4 CHAPTER 1 ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE WHITEBOARD Understanding how your SMART Board interactive whiteboard works Your interactive whiteboard functions as an input device for your computer just like a mouse enabling you to work in any application on your computer from your interactive whiteboard When you touch your interactive whiteboard s surface the four cameras located in the interactive whiteboard s corners detect the contact s horizontal and vertical or x y coordinates Your computer interprets these coordinates and moves the pointer to the corresponding location on the interactive whiteboard s surface Other components Using your interactive whiteboard requires
19. ble exceed 16 5 Yes gt Reset the interactive whiteboard Is the Ready light red Disconnect and connect the USB cable to the computer Is the Ready light red No Flowchart 1 Yes Contact your next level of support The interactive whiteboard is connected to your computer with a USB cable and to the wall outlet with a power cable You can access these cables by reaching under the pen tray If the Ready light changes from green to red while your computer is running the computer can become unresponsive Restart your computer To reset the interactive whiteboard use a long narrow object such as a ball point pen to press the recessed Reset button briefly less than three seconds Alternatively disconnect the power cable from the wall and connect it again 39 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Flowchart 4 Ready light is flashing green This is the normal mouse mode state when SMART Product Drivers isn t installed on your computer This mode might be desirable for occasional or guest users who don t require the use of SMART Board Tools or pen tray functions Ready light is flashing green Is SMART Install SMART Install SMART Product Drivers Product Drivers Diels bo 10 7 or later from the disc or link included with your interactive whiteboard or download it from smarttech
20. cable into the cable management slot on the bottom of the pen tray to prevent a tripping hazard 3 Turn on your computer 4 Install SMART Product Drivers Installing SMART Product Drivers After you install SMART Product Drivers on your computer your SMART Board interactive whiteboard s surface will respond to the touch of your finger or a pen tray pen SMART Product Drivers includes the tools you need to control computer applications with your finger or a pen and to write over them in digital ink NOTE If you don t install SMART Product Drivers interactive whiteboard tools such as the pens and the eraser don t work but you can move the mouse pointer and perform mouse functions by touching the interactive surface To install 1 Download the SMART Product Drivers exe Windows or dmg Mac file to your SMART Product Drivers computer from the disc or link included with your interactive whiteboard or from smarttech com downloads 13 CHAPTER 3 CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR COMPUTER BO NOTE In most cases SMART Product Drivers is downloaded automatically when you install SMART Notebook or SMART Meeting Pro software 2 fit s not already on turn on your projector to see the projected computer image on your interactive whiteboard 3 Locate the installation program and follow the on screen instructions to complete the installation SMART Board Tools opens automatically 4 If SMART Board Tool
21. clicking Press your finger to the screen for a few seconds to perform a right click Double clicking Quickly press and release the interactive surface twice in the same spot This performs a standard double click B NOTE This gesture starts programs if your operating system is set to start applications on a double click 26 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD Dragging an object scroll bar or window Press the object scroll bar or window on the interactive surface Keep your finger on the object and slowly move it to its new position When you reach the position you want release your finger Erasing digital ink Using your flattened hand palm or fist press the interactive surface and move your hand across the area you want to erase Use a scrubbing motion to erase entire areas of digital ink NOTE To erase a large area of ink move your hand in a circle around the area you want to erase and then tap the middle of the circle with your hand palm or fist 27 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD Best practices for gestures and tools Follow these guidelines when you use gestures and tools with your interactive product Hold your fingers perpendicular 90 to the interactive surface at the contact point v 90 Vo Keep your thumb and other fingers away from the interactive surface They can generate u
22. computer The orientation screen doesn t appear when you press the Orientation button The orientation screen is appearing on a different display Press the Orientation button again or press the SPACEBAR on your keyboard until the Orientation Screen appears The projected image is blurry too large or doesn t completely fill the whiteboard s interactive surface Your projector s position zoom and focus settings aren t adjusted Adjust your projector s position zoom and focus settings Refer to your projector s manual for more information Your computer s video resolution settings don t match your projector s native resolution Consult your projector s manual for the correct video resolution and then go to Windows Control Panel or the Mac System Preferences to change the video resolution to match your projector 34 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Symptom observation Cause Solution SMART Board Tools isn t running Start SMART Board Tools For Windows computers select The SMART software icon doesn t appear in the Windows notification area or Mac Dock Start gt All Programs gt SMART Technologies SMART Product Drivers SMART Board Tools For Mac computers select Finder gt Applications SMART Product Drivers gt SMART Board Tools SMART Product Drivers isn t installed Install SMART Product Drivers on your
23. computer For details about installing SMART Product Drivers see page 12 Touch isn t accurate The pointer doesn t appear directly below your finger When you write on the interactive surface your writing appears at a slight distance from the pen Your interactive whiteboard isn t oriented properly Orient your interactive whiteboard To start the orientation press the Orientation button on the pen tray see page 15 If the Orientation screen doesn t appear perform a calibration procedure as described on page 14 Digital ink doesn t appear on the interactive whiteboard or appears intermittently The interactive whiteboard isn t calibrated properly Use SMART Board Diagnostics to confirm the issue and then perform a calibration procedure See page 41 for information Nothing happens when you touch the interactive whiteboard even though the computer and projector are on A camera is obscured Remove any object attached to the interactive surface or resting in the bottom bezel behind the pen tray Use SMART Board Diagnostics to confirm the issue and then clear the affected camera See page 41 for information The interactive whiteboard is off Press the Power button on the interactive whiteboard s pen tray to turn it on One of the pen color buttons is flashing You have selected the lockable pen option See page 24 for information Press any pe
24. correctly calibrated You can test the calibration using SMART Board Diagnostics 1 Press the SMART software icon in the Windows notification area or Mac Dock and then press Control Panel The SMART control panel opens 2 Select About Software and Product Support Tools Diagnostics The SMART Board Diagnostics screen opens 3 Inthe View menu select SBX800 SBID8070i Bar The SBX800 group box appears in the SMART Board Diagnostics screen 4 Press Tracker The screen becomes white 5 Move your finger around the interactive surface and watch the four pairs of colored lines If the lines don t converge on a single point this indicates that the interactive whiteboard needs to be re calibrated NOTE If one or more of the lines doesn t move or doesn t appear this indicates that a camera is obstructed or isn t working properly 6 Press the ESC key to close the Tracker screen and then press Calibration 7 Perform a calibration procedure see page 14 Finding more information The Help Center contains links to a wide range of information including procedures concepts help with applications SMART software tool descriptions troubleshooting hints and more Access the Help Center by pressing the Help button on the pen tray The Help button also provides access to the orientation screen and SMART contact information For more information on the pen tray buttons see page 22 Alternatively you can access the Help Cent
25. customize your SMART hardware settings including the pen eraser and button settings 1 Press the SMART software icon in the Windows notification area or Mac Dock and then select Control Panel The SMART control panel opens 2 Press SMART Hardware Settings select Pen and button settings from the drop down list and then select the button you want to customize To view a list of Ink Aware programs To check for software updates 23 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD For more information about customizing your settings open the online Help by pressing the Help button on the pen tray selecting Help Center and then selecting SMART Hardware Settings Using Ink Aware Ink Aware integrates SMART software with applications including Microsoft Word Excel amp or PowerPoint amp When you use an application that is Ink Aware whatever you write or draw on your interactive whiteboard becomes embedded in the file rather than an external note created over the file 1 Press the SMART software icon in the Windows notification area or Mac Dock and then select Control Panel The SMART control panel opens 2 Press Configure SMART Tools 3 Press Ink Aware Program Settings The Aware dialog box appears You can enable or disable Ink Aware for any of the programs in the list Updating SMART software After you install your SMART software you can find more resources and update
26. dby mode when not in use and to restore full power to the interactive whiteboard when you need to use it Ensure that the interactive whiteboard is connected to your computer and to a wall power outlet Orientation button Press this button to start the orientation process Orienting your interactive whiteboard ensures that the mouse pointer or digital ink appears directly below your finger or pen tray tool when you touch the interactive surface See page 16 for information on performing an orientation procedure 21 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD Help button Press this button to access on screen Help options including links to online Help files the SMART Connection wizard and contact information for SMART technical support Ready light The Ready light is solid green when the system is operating correctly The following table shows the Ready light s normal states If the indicator s behavior doesn t match a state listed here see Troubleshooting tips on page 33 Ready Light State Meaning Solid red Your interactive whiteboard is receiving power from the power cable but isn t communicating with a computer Flashing green Your interactive whiteboard is receiving power and is communicating successfully with your computer s USB HID driver SMART Product Drivers isn t installed NOTE In HID mode interactive whiteboard tools such as the pens and the eraser don t work but you can move t
27. del Check your local building codes to ensure that your wall can support this weight and use appropriate mounting hardware for your wall type 9 CHAPTER 2 INSTALLING AND SECURING YOUR SMART BOARD INTERACTIVE WHITEBOARD D CAUTIONS f you need to lean your interactive whiteboard against a wall before you mount it make sure that it remains in an upright position resting on its pen tray brackets which are designed to sustain your interactive whiteboard s weight Do not rest your interactive whiteboard on its side or on the top of its frame or on the corners where the cameras are located Installation Tips Ensure the bottom of the pen tray is unobstructed at all times because you will need to access it if the interactive whiteboard requires service e Install your interactive whiteboard on a flat plumb wall If you re installing the interactive whiteboard on drywall use all the toggle bolts supplied If one of the bracket holes aligns with a wall stud use appropriate hardware in that hole instead of a toggle bolt Ensure that the power cord is connected to the correct receptacle in the pen tray as shown below Power cord receptacle Replacing a SMART Board interactive whiteboard on drywall If you re replacing a SMART Board 500 or 600 series interactive whiteboard with the heavier X800 series on drywall you must remove the wall mount bracket and mounting hardware and then install all the mounting hardware and
28. ed No Is the Ready light flashing green Go to Yes Flowchart 4 No Is the Ready light solid green Yes Flowchart 5 No Contact your next level of support CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE Your interactive whiteboard isn t receiving power Your interactive whiteboard is receiving power but isn t communicating correctly with your computer A flashing green Ready light might be normal if you want touch only operation of your interactive whiteboard If you want to use the SMART Board tools or the pen tray pens go to Flowchart 4 A solid green Ready light indicates normal operation To diagnose problems that might occur in other components of your interactive whiteboard see Flowchart 5 If the Ready light is flashing or steady amber the firmware might be updating Wait until it finishes If none of these descriptions applies to the Ready light contact your next level of support 37 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Flowchart 2 Diagnosing power issues If the Ready light is off the interactive whiteboard isn t receiving power Ready light is off Press the Power button on the pen tray Is the Ready light on Yes No Reset the interactive whiteboard Did the pen tray lights flash and is the Reagy light on Yes Ensure that the power cable is securely c
29. er from the SMART software icon in the Windows notification area or Mac Dock To determine your interactive whiteboard s serial number 43 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Contacting SMART Technical Support SMART Technical Support welcomes your call Before contacting SMART Technical Support make note of your SMART Board interactive whiteboard s serial number and then note it in the inside cover of this manual if you printed it You can find the serial number in two places on the back of your SMART Board interactive whiteboard and on the bottom right hand edge of your interactive whiteboard s frame the side Front view Hear view Serial number locations The serial number on your SMART Board interactive whiteboard always begins with the letters SBX followed by the interactive whiteboard s model number for example SBX880 xx xxxxxx The serial number can include numbers letters and hyphens NOTE Make sure you include all the numbers letters and hyphens in your serial number when contacting technical support Transporting your interactive whiteboard Save your original SMART Board interactive whiteboard packaging so that it s available if you need to transport your interactive whiteboard When required repack your interactive whiteboard with as much of the original packaging as possible This packaging was designed with optimal shock and vibration protection If you
30. es Pens There are two pens included with your interactive whiteboard Pick up a pen and press one of the four color buttons on the pen tray black red green or blue to change the color of digital ink you write with on the interactive whiteboard Eraser The eraser is rectangular like a traditional chalkboard eraser d SMART Board interactive whiteboard wall mounting kit The 32 81 3 cm wall mount bracket comes with five screws and toggle bolts enabling you to wall mount your interactive whiteboard simply and securely Model SBX885 comes with two wall mounting kits SMART USB cable A 16 5 5 m USB cable enables you to connect your SMART Board X800 series interactive whiteboard to a USB receptacle on your computer Power supply The SMART Board X800 series interactive whiteboard receives power from a wall outlet through the included country specific power supply and cable Optional accessories You can add a variety of optional accessories to your SMART Board X800 series to best meet your specific needs You can purchase these items when you order your interactive whiteboard or later from your authorized SMART reseller For more information about accessories go to the SMART Board interactive whiteboard accessories page 6 CHAPTER 1 ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE WHITEBOARD Chapter 2 Installing and securing your SMART Board interactive whiteboard In this chapter Refer to these to
31. face at the same time and you can use an array of gestures within applications You can also write over any application in digital ink using a pen tray pen or your finger and then save these notes for future reference and distribution In this chapter Refer to these topics to learn more about your SMART Board X800 series interactive whiteboard and for information about product parts and accessories giu P page 2 Understanding how your SMART Board interactive whiteboard eaten creo een erae etx Cock aero eet page 4 Included parts and accessories page 5 2 CHAPTER 1 ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE WHITEBOARD Features Your SMART Board X800 series interactive whiteboard includes the familiar features of other SMART Board interactive whiteboard series In addition it features the ability for two users to draw simultaneously over the entire interactive surface enabling improved collaboration The X800 series also features a modular pen tray design that makes it easy to add accessories The following models are available e SBX880 and SBX880 MP 77 195 6 cm diagonal e SBX885 and SBX885 MP 87 221 cm diagonal Refer to the product specification sheets for specific product dimensions Your SMART Board X800 series interactive whiteboard Use the illustrati
32. he mouse pointer and perform mouse functions by touching the interactive surface The Right click button on the pen tray might work depending on the version of operating system you re using Neither the Keyboard nor the Help button work in HID mode Solid green Your interactive whiteboard is receiving power and is communicating successfully with SMART Product Drivers Flashing amber The controller module is in a service mode or the firmware is being updated To customize the button settings 22 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD Using the pen tray In addition to providing a convenient place to hold the pens and the eraser the pen tray on your SMART Board X800 series interactive whiteboard has several controls sensors and indicators Pen tray buttons In the center of the pen tray there are six buttons The middle four change the color of digital ink for the two pen tools The buttons on either side of the pen color buttons default to the on screen keyboard left button and right click right button functions Keyboard button You can customize the buttons using SMART Tools to provide several other functions including printing changing pages launching applications and capturing the screen Pressing the Keyboard and Right click buttons simultaneously starts the orientation process Customizing your pen tray buttons You can use the SMART control panel to
33. ion or only dry non conductive pollution Conducted and EN55022 CISPR 22 Class A radiated emissions Installing your SMART Board interactive whiteboard Follow the procedure outlined in the installation document included in your interactive whiteboard s box to install your interactive whiteboard If you purchased a floor stand wall mount or an interactive whiteboard system that includes a projector or other components refer to the installation documents included with these components The optimal mounting height is 77 196 cm from the floor to the center of the installation brackets However consider the general height of your user community when you choose a location for wall mounting your interactive whiteboard If you mount your interactive whiteboard too low it might force tall people to bend over uncomfortably If it s too high other people might need to reach up too far Also remember to leave enough room on either side of the interactive whiteboard so that you can stand beside it N WARNINGS Two people are required to safely mount your interactive whiteboard because itis too heavy for one person to safely maneuver When you and your assistant lift your interactive whiteboard support its weight at the bottom avoiding the corner cameras and balance the top with your other hands weight of the interactive whiteboard is approximately 52 Ib 23 7 kg for the SBX880 model and 61 Ib 27 5 kg for the SBX885 mo
34. iteboard refers to your interactive whiteboard and its accessories and options WARNINGS Ensure that any cables extending across the floor to your SMART product are properly fastened together and marked to avoid a trip hazard To reduce the risk of fire or electric shock do not expose your SMART product to rain or moisture Refer to the safety warnings and precautions published by the projector manufacturer Do not stare or allow children to stare directly into the projector s beam of light Do not touch or allow children to touch your projector because it can become extremely hot during normal operation Do not stand or allow children to stand on a chair to touch the surface of your SMART product Instead safely fix the product at the appropriate height on a wall or use a SMART height adjustable floor stand Do not climb or allow children to climb on a wall or stand supported SMART Board interactive whiteboard Two people are required to safely mount your interactive whiteboard because it is too heavy for one person to safely maneuver When you and your assistant lift your interactive whiteboard support its weight at the bottom avoiding the corner cameras and balance the top with your other hands IMPORTANT INFORMATION To prevent injury or product and property damage use only the mounting hardware supplied with your SMART Board X800 series interactive whiteboard when you install your product on drywall The mou
35. ks of Microsoft Corporation in the U S and or other countries Mac is a registered trademark of Apple Inc All other third party product and company names may be trademarks of their respective owners Copyright notice 2011 2011 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART Portions of the software that ships with this product are copyrighted by Intel Corporation Patent No US5448263 US6141000 US6337681 US6421042 US6563491 056674424 US6747636 US6760009 US6803906 US6829372 US6919880 US6954197 US7184030 US7236162 US7289113 US7342574 US7379622 US7411575 US7532206 US7619617 US7626577 US7643006 US7692625 CA2058219 CA2386094 EP1297488 EP1739528 JP4033582 JP4052498 JP4057200 ZL0181236 0 DE60124549 Other patents pending 02 2011 Important information Before you install and use your SMART Board X800 series interactive whiteboard read the following warnings carefully Failure to read the warnings below or to follow the installation instructions included with your SMART product could result in personal injury or product damage NOTE In this document the term interactive wh
36. meras because the force of the air could damage them Keeping the writing surface clean With proper care your SMART Board interactive whiteboard will provide years of trouble free service Follow these tips to keep the interactive whiteboard s surface clean Don t spray cleaner directly onto the interactive whiteboard s surface Instead spray a light amount of cleaner on a cloth and then gently wipe the interactive surface Clean your interactive whiteboard at least every six months Don t allow excess cleaner to flow onto the frame s reflective surfaces or into the pen tray slots The digital cameras located in the corners of the frame are protected from dust and dirt by windows In extremely dusty environments spray a household alcohol free glass cleaner such as Windex cleaner on a cotton swab and rub it gently on the windows Don t use compressed air to clean the cameras IMPORTANT Turn your interactive whiteboard off before you clean it so that you do not scramble the desktop icons or inadvertently activate applications when you wipe the interactive surface To view dirt or streaks more easily set your projector to standby lamp off mode Cleaning the pen tray s sensors If the infrared sensors in the sides of the pen tools recesses become obstructed by dirt moisten a cotton swab with a household glass cleaner such as Windex and then carefully clean the infrared transmitter and receiver
37. n oriented you can begin using the interactive whiteboard to write erase and move objects open applications use Ink Aware programs and save your notes on your computer Turning the interactive whiteboard on and off To turn on your interactive whiteboard ensure that you ve connected the USB cable between the pen tray and your computer and that the power cable is connected to a wall outlet and then turn on your computer 20 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD If your interactive whiteboard is in standby mode the Power button on the pen tray is unlit Press the Power button to wake up your interactive whiteboard Press the Power button again to return it to standby mode When you turn on or reset your interactive whiteboard the indicator lights on the pen tray cycle twice When the system is running and SMART Product Drivers is installed the lights come on only for the ink color you select The pen tray detects the removal of the pens and the eraser using infrared sensors Power panel controls and indicators Located at the pen tray s left side the Power panel has Power Orientation and Help buttons and the interactive whiteboard s Reagy light Ready light Q Help button Power button Orientation button Power button Use the Power button to put your interactive whiteboard into stan
38. n to press the red targets as they appear Move the tip to the center of each target until the target turns green and then lift the pen When you remove the pen the target moves to the next calibration point NOTE You can re calibrate a target by pressing the left arrow key on your keyboard or the Keyboard or Right click buttons on the pen tray Continue until you have pressed all the targets When you ve pressed all the targets a message appears saying that the calibration was successful and then the orientation screen appears Orienting your interactive whiteboard After you install SMART Product Drivers on your computer and calibrate your interactive whiteboard an orientation screen appears The 4 point orientation process ensures that the calibration coordinates are accurately associated with the relative location of your projected image on the interactive surface The orientation data is saved in your interactive whiteboard If you connect a different computer the orientation data for your interactive whiteboard remains unchanged Orient your interactive whiteboard if your projector or interactive whiteboard has moved since you last used it or whenever the mouse pointer isn t properly aligned with your finger or a pen tray pen when you touch the interactive whiteboard s surface 16 CHAPTER 3 CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR COMPUTER To orient your 1 Press the Orientation button on the pen tray see p
39. n tray color button to exit the lockable pen option 35 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Symptom observation Cause Ink always appears on the screen even when you touch the interactive surface with a finger or the palm of your hand A pen is missing from the pen tray and Touch Recognition has been disabled Solution Place all the pen tray tools in their slots and press the Help button on the pen tray Select Touch Recognition Settings and ensure the Enable Touch Recognition box is selected You have selected the lockable pen option See page 24 for information Press any pen tray color button to exit the lockable pen option An error message appears when you try to calibrate your interactive whiteboard A camera isn t properly connected or isn t functioning correctly Contact SMART Technical Support page 47 Troubleshooting using the Reagy light You can troubleshoot your interactive whiteboard using the Ready light together with other observable symptoms and behaviors Before you start troubleshooting see page 20 to locate the Ready light and then familiarize yourself with its states during normal operation The following flowchart directs you to the next stage in your troubleshooting process 36 WHITEBOARD Flowchart 1 Getting started Is the Ready light off Flowchart 2 No Go to ip died Yes Flowchart 3 light r
40. nintentional commands v v 28 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD Keep your other hand elbows and loose clothing away from the interactive surface They can generate unintentional commands x For click commands quickly tap your finger on the interactive surface Also make sure you lift your finger far enough away from the interactive surface between presses so that your finger is out of the interactive whiteboard cameras view For erase commands use your flattened hand palm or the bottom of your fist When using the pen tray s eraser use the wide surface for large areas and the smaller angled surface for smaller areas Don t use the edge of the eraser because this could be interpreted incorrectly lt 29 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD Tips for trouble free performance e Connect your interactive whiteboard to a USB interface that s recognized by the operating system Don t obstruct the cameras view of the interactive whiteboard s surface or edges For example don t place magnets stickers or adhesive tape on the interactive surface or rest any objects including the pens in the recess at the bottom of the interactive surface because this interferes with the corner cameras ability to detect your finger or pen tray tools Safety tips for teache
41. nting hardware provided with other interactive whiteboards may not be strong enough to support the weight of SMART Board X800 series interactive whiteboards Use two wall mounting brackets to install SMART Board interactive whiteboards with a diagonal width of 87 221 cm or more For operating safety and to prevent damage to your interactive whiteboard connect its USB connector or SMART connection extenders only to a computer that has a USB compliant interface and that bears the USB logo In addition the USB source computer must be compliant with CSA UL EN 60950 and bear the CE mark and CSA and or UL mark s for CSA UL 60950 To prevent injury or product damage as a result of tipping mount your interactive whiteboard only on a floor stand that is certified for use with SMART Board X800 series interactive whiteboards such as the SMART FS670 Mobile Floor Stand or SMART HAWM FS UX Mobile Floor Stand Do not modify your interactive whiteboard or your floor stand to make them compatible Move a floor stand supported SMART Board interactive whiteboard with care Sudden stops excessive force and uneven surfaces may cause the product to overturn CAUTIONS If you need to lean your interactive whiteboard against a wall make sure that it remains in an upright position resting on its pen tray brackets which are designed to sustain your interactive whiteboard s weight Do not rest your interactive whiteboard on its side on the top of i
42. on below to familiarize yourself with the components of your interactive whiteboard Cameras Cameras Pen tray Interactive surface Pen tray Power module Pen sl Pen slot en sior Pen tray buttons Keyboard Pen color Right click Eraser slot and indicators button buttons button 3 CHAPTER 1 ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE WHITEBOARD Feature highlights Software To use all the features of your interactive whiteboard described in this guide go to smarttech com downloads and ensure that you have the lastest version of SMART software and SMART Product Drivers installed on your computer Dual sketch capabilities Two people can each pick up a pen and draw on the interactive surface at the same time providing a higher degree of interactivity SMART Ink The SMART Ink feature smoothes out the appearance of the digital ink which improves the legibility of your handwriting as you write over applications websites and videos The ink becomes an object that you can move and manipulate Touch and gestures You can perform mouse functions with your finger and write and erase digital ink with a pen tray pen or the eraser The object awareness feature enables you to pick up a pen and then write select or erase without replacing the pen Pen tray The SMART Board X800 series interactive whiteboard features a modular pen tr
43. onnected to the the power connector in pen tray and the wall Is the Ready light on No Contact your next level of support Yes Flowchart 1 If the computer is in standby mode the Power button on the pen tray is off Press the Power button or touch the interactive surface to wake up the computer To reset the interactive whiteboard use a long narrow object such as a ball point pen to press the recessed Reset button briefly less than three seconds Alternatively disconnect the power cable from the wall and connect it again When you reset the interactive whiteboard all the pen tray lights flash sequentially twice indicating successful communication with the controller If they flash continuously contact SMART Technical Support Check that the power cable is connected to the correct receptacle The audio and power receptacles are located beside each other on the back of the pen tray Audio Power receptacle receptacle 38 WHITEBOARD Flowchart 3 Reagy light red CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE A red Reagy light indicates that your interactive whiteboard is receiving power but isn t communicating successfully with your computer In most cases pen tray lights don t turn on and the screen isn t responsive to touch Ready light is red Check all cable connections Is the Ready light red Replace with a shorter USB cable Does the USB ca
44. pics for information about mounting your SMART Board X800 series interactive whiteboard on a floor stand or on a wall Environmental requirements page 7 Installing your SMART Board interactive whiteboard page 8 Securing the pen tray and interactive whiteboard page 10 Environmental requirements Before installing your interactive whiteboard review the following environmental requirements Environmental Parameter requirement Operating temperature 41 F to 95 F 5 C to 35 Storage temperature 40 F to 120 F 40 C to 50 Humidity 5 to 8096 relative humidity non condensing Water and fluid Intended for indoor use only Doesn t meet any resistance salt spray or water ingress requirements Don t pour or spray liquids directly onto the interactive whiteboard or any of its sub components These liquids might get into areas where they could damage sensitive electronic components Refer to page 30 for detailed instructions on cleaning your interactive whiteboard 8 CHAPTER 2 INSTALLING AND SECURING YOUR SMART BOARD INTERACTIVE WHITEBOARD Environmental Parameter requirement Dust Moderate dust Intended for use in office and classroom environments Not for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation Designed for pollution degree 1 P1 as per EN61558 1 which is defined as No pollut
45. plies with applicable packaging laws 46 APPENDIX A HARDWARE ENVIRONMENTAL COMPLIANCE China s Electronic Information Products regulations China regulates products that are classified as EIP Electronic Information Products SMART Technologies products fall under this classification and meet the requirements for China s EIP regulations U S Consumer Product Safety Improvement Act The United States has enacted the Consumer Product Safety Improvement Act which limits the lead Pb content in products used by children SMART Technologies is committed to complying with this initiative Appendix B Customer support Online Information and Support Visit www smarttech com support to view and download user s guides how to and troubleshooting articles software and more Training Visit www smarttech com trainingcenter for training materials and information about our training services Technical Support If you experience difficulty with your SMART product please contact your local reseller before contacting SMART Technical Support Your local reseller can resolve most issues without delay NOTE To locate your local reseller visit www smarttech com where SMART products include online telephone fax and e mail support Online www smarttech com contactsupport Telephone 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Monday to Friday 5 a m 6 p m Mountain Time Fax 1 403 806 1256 E mail su
46. pport smartiech com Index A accessories eraser 5 pen tray pens 5 power supply 5 USB cable 5 wall mounting kit 5 B buttons customizing 22 flashing 34 Help 21 Keyboard 22 orientation 20 pen tray 20 power 20 Right click 22 C Cables security 10 cables USB 11 calibration 14 calibration error 35 cameras calibrating 14 cleaning 30 components 2 computer resolution 14 connecting a laptop 17 connecting with USB 11 D diagonal 2 documentation 47 drivers 3 4 11 12 dual users 3 durability 3 E environmental requirements 7 eraser 5 features 2 G gestures 3 24 guest laptop 17 H Help button 21 HID mode 21 Ink Aware 23 installation cautions 9 replacing a 500 or 600 series 9 securing 10 SMART Product Drivers 12 wall mounting 9 50 INDEX interactive whiteboard components 2 laptop 17 lights meanings 21 lock location 10 Lockable pen option 24 34 35 M models 2 O object awareness 24 online support 47 orientation 15 orientation button 20 p pen tray 3 buttons 20 22 cleaning 30 customizing buttons 22 lights 20 power module 20 removal 44 pens 5 power button 20 power supply 5 projector resolution 14 H Ready light button 21 Ready light states 21 Ready light troubleshooting 35 resolution settings 14 S safety tips 29 security 10 security screw location 10 SM
47. prefer to use your own packaging materials make sure that you adequately protect your interactive whiteboard Ship the unit in an upright position to deter shippers from placing heavy objects on it To remove the pen tray 44 CHAPTER 4 TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD Removing the pen tray It might be necessary to remove the pen tray when you transport or service your interactive whiteboard al WARNING There are no user serviceable parts inside the pen tray Do not disassemble the pen tray NOTE You don t need to wear ESD protection when performing the following procedure 1 Turn off your interactive whiteboard by disconnecting the power cable from the wall and unplugging the USB cable from your computer 2 Remove the pens and the eraser from the pen tray 3 Reach under the pen tray and disconnect the USB cable 4 If you secured the pen tray to its brackets using two security screws as described on page 10 remove these screws 5 If you secured the pen tray using a Kensington lock or similar device unlock and remove the lock 6 Reach under the pen tray and pull down on the two large plastic clips Because the ends of these clips project slightly downwards they re easy to locate 7 N 20 Plastic clips 7 While applying downward pressure to the clips gently slide the pen tray toward you until you can access the cables attached to
48. rs Tell students not to look directly at the light beam from the projector Instead encourage them to keep their backs to the projector when working at the interactive whiteboard Before students turn to face the class they should take a step sideways out of the projector s beam Make sure that you don t look directly into the projector s beam Keep your back to the class when you write over a projected image Step to the side of your interactive whiteboard before you turn to face the class Tell your students not to touch the projector because it can become extremely hot during normal operation Don t use a chair to increase a student s reach If your students are unable to reach the top of the interactive whiteboard you might need to remount a wall mounted unit at a lower position Preventing damage to your interactive whiteboard Although your SMART Board interactive whiteboard s surface is very durable take the following precautions to prevent damage to the interactive surface and other components Don t use sharp or pointed objects such as ballpoint pens or pointers as writing tools 30 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD e Don t use abrasive erasers or harsh chemicals to clean your product Dontset up and use your interactive whiteboard in an area with high levels of dust humidity or smoke Don t use compressed air to clean the interactive whiteboard s ca
49. s at smarttech com support You can also check for software updates with SMART Product Update by selecting Help Check for Updates in the software For more information about the SMART software included with your interactive whiteboard see the software s Help files 1 Start your SMART software program Press Help Check for Updates If you don t see the Check for Updates option contact your network administrator 3 Press the Update button beside the software you want to update SMART software updates automatically 24 CHAPTER 4 USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE WHITEBOARD Writing selecting and erasing using object awareness Your SMART Board X800 series interactive whiteboard features object awareness which means you can pick up a pen and write select or erase without replacing the pen SMART software interprets your intent when you press the interactive surface based on both the type of tool you re using and the size of the contact area e If you touch the interactive surface with the pen SMART software identifies its reflective surface and you write or draw in digital ink on the screen e If you touch the interactive surface with your finger you perform a left click e If you touch the interactive surface with an eraser your palm or the side of your hand SMART software identifies a large contact area and you erase digital ink from the screen Enabling the lockable pen option If you
50. s doesn t open f you have a Windows computer select Start gt All Programs gt SMART Technologies gt SMART Product Drivers gt SMART Board Tools f you have a Mac computer open Mac HD and then select Applications gt SMART Product Drivers SMART Board Tools app The Ready light in your interactive whiteboard s pen tray turns from flashing green to solid green and the SMART software icon appears in the Windows notification area or Mac Dock indicating that your interactive whiteboard is communicating successfully with SMART Product Drivers You can now pick up a pen from the pen tray and write over your desktop or any projected application and use all the other features of your SMART software For more information on using your SMART software press the SMART software icon and select Help Configuring your computer settings For optimal configuration use the following settings for the computer connected to your interactive whiteboard Recommended settings Configure your computer s power management settings to turn off the monitor after one hour of inactivity and to put the hard disks into standby mode after two hours This extended period prevents the computer from shutting down unexpectedly for example during presentations or meetings that have gaps in computer activity Your computer will stop sending a video signal to your projector after a period of idle time which may trigger the projector to go into s
51. tandby mode Similarly you can put your projector in standby mode by following the manufacturer s instructions included with your projector To change the settings see the instructions included with your operating system To calibrate the interactive whiteboard 14 CHAPTER 3 CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR COMPUTER Matching your computer s resolution to your projector s resolution Ensure that the resolution settings for your projector and computer match If your computer s resolution doesn t match the projector s native resolution the image won t appear correctly or will be distorted See Getting the Best Image Quality on Your SMART Board Interactive Whiteboard smarttech com kb 127199 for more information Determine your projector s native resolution indicated in your projector s user s guide and then set your computer s resolution to match You can change your computer s resolution in Windows Control Panel or in the Mac System Preferences If you need further help changing your computer s resolution see the instructions included with your operating system You might also need to adjust your computer s refresh rate to obtain the best results Set the computer to an initial refresh rate of 60 Hz and then adjust this rate up or down until you determine the ideal refresh rate For more information on changing your computer s refresh rate see the instructions included with your operating system Calibrating
52. the back of the pen tray 8 Carefully disconnect all cables before completely removing the pen tray from the two L shaped metal brackets Appendix A Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured sold and disposed of in a safe and environmentally friendly manner Waste Electrical and Electronic Equipment regulations WEEE Directive Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union When you dispose of any electrical or electronic equipment including SMART Technologies products we strongly encourage you to properly recycle the electronic product when it has reached end of its life If you require further information please contact your authorized SMART reseller or SMART Technologies for information on which recycling agency to contact Restriction of Certain Hazardous Substances RoHS Directive This product meets the requirements of the European Union s Restriction of Certain Hazardous Substances RoHS Directive 2002 95 EC Consequently this product also complies with other regulations that have arisen in various geographical areas and that reference the European Union s RoHS directive Packaging Many countries have regulations restricting the use of certain heavy metals in product packaging The packaging used by SMART Technologies to ship products com
53. to connect a video cable between the laptop and projector BO NOTE With a laptop connected the Ready light on your interactive whiteboard blinks until you install SMART Product Drivers This is normal See page 21 for more information about Ready light states You must also install SMART Product Drivers see page 12 on your laptop if you want to use all the features of the interactive whiteboard 18 CHAPTER 3 CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR COMPUTER Chapter 4 Using and maintaining your SMART Board interactive whiteboard In this chapter Refer to these topics for information about using and maintaining your SMART Board X800 series interactive whiteboard Getting Started seti ERE dnas 19 Using the POM tray ot 22 Using Ink Aware rni eterne ett eerte cen ek page 23 Updating SMART software page 23 Writing selecting and erasing using object awareness page 24 BETTE pne page 24 Tips for trouble free performance page 29 Keeping the writing surface page 30 Getting started Once your SMART Board X800 series interactive whiteboard is installed the camera System is calibrated and the interactive surface has bee
54. ts frame or on the corners of the frame where the cameras are located Do not add any extra weight or excessive pressure to a wall mounted interactive whiteboard or its pen tray SMART designed the brackets to support only the weight of your interactive whiteboard and its accessories during normal use There are no user serviceable parts inside the pen tray Only qualified personnel should disassemble the pen tray s printed circuit boards using proper electrostatic discharge ESD protection When transporting your SMART Board interactive whiteboard repack it with as much of the original packaging as possible This packaging was designed with optimal shock and vibration protection Do not use compressed air to clean the interactive whiteboard s cameras because the force of the air could damage them iii IMPORTANT INFORMATION Do not allow cleaner to flow onto the reflective strips at the edges of the interactive whiteboard s frame or into the pen tray slots Do not set up and use your interactive whiteboard in an area with excessive levels of dust humidity or smoke f your SMART Board interactive whiteboard requires replacement parts make sure that the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original Other precautions If you own a SMART product other than a SMART Board X800 series interactive whiteboard refer to the installation manual for
55. your product for relevant warnings and maintenance instructions iv IMPORTANT INFORMATION Contents impornrant Toyo np rz Mio qc 1 About your SMART Board X800 series interactive whiteboard 1 aser 2 Understanding how your SMART Board interactive whiteboard works 4 Included parts and accessories sssseene ene 5 Optional accessories sssssssssssseseseeesee enne enne aada 5 2 Installing and securing your SMART Board interactive whiteboard 7 Environmental enne enne 7 Installing your SMART Board interactive whiteboard 8 Securing the pen tray and interactive 10 3 Connecting your interactive whiteboard to your 11 Connecting the USB cable sse nennen 11 Installing SMART Product Drivers 2 222 12 Configuring your computer settings 13 Calibrating your interactive 14 Orienting your interactive whiteboard 15 Connecting a guest laptop 17 4 Using and maintaining your SMART Board interactive whiteboard 19 Getting Started Pen Eae 19 Using the
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