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Siemens ITP-5012L User's Manual

1. 142 Sie YO UO MM 143 Se aiio TOS OU ENNIO T 143 Version I al AT MIR M 144 ANNEX 1 Troubleshooting Bee nnmnnn 145 2 Product SSCL AO INS ose a aE E ceca EEA E RAA eE 148 Page XIV SAMSUNG Electronics Co Ltd PREPARATION 1 Main Features IP Network Large LCD Screen Te EF E Br al vers SEI DeECTONYT UP ART AEP PASE Pn AN EE AGE LIT Ap MEET ME PAGE Application menu Speed Dial CECEZIZILE ET D E amer SPP FO DUL DRECHO UNT AMT WIR FASE PERUS DAN BEST at Ab MEET ME PAGE SAMSUNG Electronics Co Ltd The ITP 5012L IP phone provides voice communication through the previously installed data network line making installation of additional telephone lines unnecessary Displays various kinds of information and you can simply press the related Select button next to the feature menu This feature provides easy search and selection of menus and features Allows you to easily check the phone features Phonebook E Diary Message Volume Forward Config and My Phone with an icon or menu on the LCD screen just like a mobile cellular phone You can use the Application menu to search any long text displayed on the LCD panel For further convenient use of your phone you can program your frequently used phone numbers
2. fot H H US aes S RENE SAMSUNG Electronics Co Ltd Page 9 PREPARATION OfficeServ IP Pons Using the Desktop Stand If the phone needs to be used in a desktop environment insert the desktop stand into the two side holes which are located at the rear of the phone and push it in the upward direction as shown in Figure below Page 10 SAMSUNG Electronics Co Ltd THINGS YOU SHOULD KNOW 1 About Stations and Trunk Lines A station is a digital or IP phone or standard telephone connected to the OfficeServ a a eg y ef a e system A Trunk line is directly connected to your phone company s telephone network It allows you to make telephone calls to parties outside your office for example your home or to received incoming calls from external parties I I I Trunk Line E Telephone System LAN Extension I I l l l I l l l l l Inside SAMSUNG Electronics Co Ltd Page 11 THINGS YOU SHOULD KNOW OfficeServ IP Phone 2 Introduction of Main Screens The main screens displayed on LCD of this IP phone are as follows Programmable Feature Screen The programmable feature screen appears when the Screen button is pressed in standby mode or during a call In this screen the various features programmed in the telephone system
3. 115 Vi fele MER 116 DOAN dl m RUN 117 Bionic op IT RTT 118 E ICS SAG c 119 Received Messages MEM 119 Sent MESSAGES eege 122 He 125 6 Vol me Adjustment de c c MM 127 Selecting a Ring TY Pe TER u 127 ati alu EM 128 euo du E 128 SAMSUNG Electronics Co Ltd Page XIII TABLE OF CONTENTS OfficeServ IP Phone Handset un E c 129 SR Lee fe tan GE 129 siet E 130 mze hio 130 OMEN ILI Y 131 0 Configuratio iaso m T TN 132 Ghanging PS SN BE 132 Beie duo ie al let 133 Setting the Answering Mode nennen nennen nennen nnn nnns nna nnns nn 133 Setting the Boss Answering Mode 134 Bleue RETI m Um m 134 Setting the Method of CID Display 135 Setting Absent Meseages nennen nenne nnne nnn rss nna nnns naar nnns sina ns 136 DISpAVNG Nena Gals E 136 REIWEN 137 zi El C 137 9 MV PRONG Mee 139 Saler D EE 139 ausi NA E 140 INV ON MOTO TRIP 140 Viewing Status InfOrrmnallOTiasisesusnnnk tuu rnkirku i nn ruat aianei Rd TE PE a AR rri 141 Enbloc Va e m m 141 Newe Cle 6
4. J Ir ne EE s guts Jim THO Foe Yy po mg E LUN T i HONO a Na porte o op bg Enterprise IP Solutions OfficeServ IP Phone User Guide ITP 5012L This manual contains information that is proprietary to SAMSUNG Electronics Co Ltd and is protected by copyright No information contained herein may be copied translated transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co Ltd CLASS B Digital device or Peripheral This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to International Standaards EN55022 and EN61000 Part 15 of the FCC Rules and Australian Standard AS NZS3548 These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increa
5. i Replace the handset after a conversation iS over Answering Using the Speakerphone Press the Send button without lifting the handset a Listen to the speaker to hear a voice of the other party and speak through the microphone You can switch from the speakerphone to the handset by lifting the handset Press the Speaker button to hang up the call on the speakerphone E Press the V Volume A button while the bell is ringing to adjust the ring volume When a call arrives and a call receipt message appears on the LCD panel but the bell does not ring you should lift the handset to answer the call Page 54 SAMSUNG Electronics Co Ltd Automatic Answering Mode This function allows you to answer a station call on your phone where the intercom answering mode has been programmed for automatic answer e Please refer to the Setting the Answering Mode section in the Configuration part of Application Menus described in this guide 7 When an incoming call arrives beep tones will be heard and then the station automatically answers the call Z The speakerphone is turned on and you can speak hands free After the conversation is over press the Speaker button or End button e Ifa personal conversation is needed you should pick up the handset Voice Announce Mode This function allows you to answer a station call on your phone where the Voice Announce answering mode has been s
6. LZ and enter a D Day 000000 Searching a List of D Days 1 Press the Menu button and use the direction button to select gt 7 D Day Plus gt 2 D Day Search Se Then press the Enter button Z When the list of the registered D Day s appears press the direction button to select the desired D Day to review e Press the Enter button to check the details of a D Day ss 3 Ike Ai 3 Press the Menu button to edit or delete the selected D Day or delete all the D Day settings SAMSUNG Electronics Co Ltd 000000 Page 117 APPLICATION MENUS OfficeServ IP Phone Unit Conversion This feature provides a simply conversion program for commonly used units of measurement for temperature length weight volume and area 7 Press the Menu button and use the direction button to select B gt 8 Units Convert Then press the Enter button E Die y 2 Use the direction button to select the desired unit Then press the Enter button 3 Specify the value of each item base unit g SAMSUNG H number to convert and conversion unit and press the Enter button UUUUUU 000000 Le ES RR 4 The converted value will be displayed SAMSUNG S Page 118 SAMSUNG Electronics Co Ltd OfficeServ IP Pann APPLICATION MENUS 9 Message Press the ss rection button to enter the Text Message menu OR Press the Menu button and use the d
7. 45 Wait for a busy extension 601 XXX Forward all calls 46 ESA Call forward on busy 47 Enter a billing code 603 XXX Call forward on no answer 48 Assign a station message 604 XXX Call forward on busy no answer a SAMSUNG Electronics Co Ltd Page 17 Extension trunk and station group numbers can be 3 or 4 digits If the table above does not have the desired function code or the function code does not match with the desired function the system s numbering plan may have been changed please consult with your System Administrator THINGS YOU SHOULD KNOW OfficeServ IP Phone 7 Entering Characters Using the dial buttons and the navigation buttons of this phone you can easily enter edit letters numbers and special characters Jog J 9J J Selecting an Input Mode When the input screen appears press the Menu button until the required input mode is selected e Example of Character Input Screen SAMSUNG JUUUUL Alphabet Capital Letters Input Mode Alphabet Lowercase Input Mode Numeric Input Mode Special Characters Input Mode The default input mode is set to English Page 18 SAMSUNG Electronics Co Ltd OfficeServ ieren THNGSYOUSHOULDKNOW EMBEDEntering Letters of the Alphabet 7 Press the Menu button to select the alphabet input mode Use the K gt direction button to move a cursor 2 Then press the dial buttons to modify or insert the
8. 71 Cancel Call Forwarding annnnn0001nnnnnnnonennnnnnnenssrnnnrnnnnnsnnnnrrrrnossrnnnrnrrnnsnnnrrrrrensennnrrreennene 71 xs ueMzele duc 72 2 Poo goi p m 73 Setting Cancelling DN 73 SEE e Une eM 74 Ind Ve A E TTE 74 EE EE 75 AEP AGG RIT 76 Weet Me Fe asc Emm R 77 Call Fan ANG IOS RTT ETE 78 Stee PICKU 79 Off Hook Voice Announce OHVA 80 OT Vs FRC Gr geese I EE 81 719 0 M TP 81 ie UE 82 E Messaging eR C 83 Leaving a Station Message E 83 Cancelling Station MESSAGES nennen nnne nnn nnns nena nnns 84 Verify Return Delete Station Message 85 FiogrammegddViess agb EE 86 SAMSUNG Electronics Co Ltd Page XI TABLE OF CONTENTS OfficeServ IP Phone 5 EX cutive Secretary Hot LING soninn nana aaa aaaea AEREAS 87 Executive Status Ra 87 Call Transfer from Secretary to EX CULIVE nne 88 Executive Secretary Message nennen nennen nnns nnns nna a ann nnns nnn 89 Ile ge gti c 91 Za Group RE Cl e mmc 92 Caller ID CID PresentallODi E 93 Saving Caller Number 93 Dialling a Saved Caller Number 93 Storing the Caller Number to a Speed Dial Number 94 Viewing the Caller ID of Calls Parked on Hold 95 9 Call Dur
9. CONVENIENT FEATURES OfficeSery IF Phone Off Hook Voice Announce OHVA Allows you to make an announcement to another station currently on a call This feature is useful when you have an urgent message to deliver to a station user 1 Dial the busy station 2 After hearing the busy tone press the SCHT Select button for OHVA 3 After the warning tone deliver the announcement which will be heard through the handset or the speaker on the busy station e Only the internal station will hear the announcement it will not be heard by an external caller d Disconnect the call by replacing the handset or by pressing the Speaker button or End button Page 80 SAMSUNG Electronics Co Ltd OfficserviPhoe CONVENIENT FEATURES OHVA Reject 7 While listening to OHVA you can press vw the Select button for REJECT i to disconnect the OHVA call and resume the original call OHVA is not applicable to phones that have the DND option enabled OHVA is applicable to intercom calls and transferred calls OHVA Cancel After finishing the OHVA call you can resume the original call that was on hold 7 When an OHVA call is received the Select wm wm FT box of the station number blinks on the Programmable Feature screen Press the Select button of the station number to Sch put the current call on hold and connect to the OHVA call 2 After the OHVA call is finished press the Send
10. UOU08U 3 Begin speaking after the other party picks up the phone SAMSUNG Electronics Co Ltd Page 39 MAKING A CALL OfficeServ IP Phone Automatic Redial After making an outside call and receiving busy tone your IP phone can redial the called number automatically t can redial up to 99 times at a the preprogrammed interval l Upon hearing a busy tone press the EAMSIME Select button corresponding to the Retry 2 The system reserves the line and redials the same number automatically You can hear the call setup tones through the speaker At this time the microphone is automatically disabled Gs When the other party answers you should lift the handset or press the Speaker button or the Send button e You must respond within 10 seconds An automatic redial will be cancelled if not answered within 10 seconds When you dial to another number the automatic redial 1s cancelled To cancel automatic redial lift and replace the handset R Page 40 SAMSUNG Electronics Co Ltd D LN Em Busy Line Queuing With Callback If you receive a busy signal when selecting an outside line this means that the line or group of lines is busy This callback function allows a call to be placed in queue waiting for a free outside line 7 it busy tone is heard when selecting a trunk 2 Replace the handset after the confirmation tone is heard e If the Hold button is presse
11. 6 0 1 in the standby mode and dial the number to which all calls should be forwarded H Trcr Qu T 6 0 1 is the function code for Forwarding LJ All Calls 2 Wait for the confirmation tone and hang up e The Transfer button LED will turn on to Indicate Forward All has been set e The forwarding icon will be displayed on the top of the phone s LCD panel to indicate Forward has been set SAMSUNG Electronics Co Ltd Page 69 CONVENIENT FEATURES OfficeServ IP Phone Forward Busy You can forward incoming calls to another number when you are using the phone 1 Dial 6 0 2 in the standby mode and dial the number to which all calls should be forwarded e 6 0 2 is the function code for Forward Busy Z Wait for the confirmation tone and hang up e The forwarding icon will be displayed on the top of the phone s LCD panel to indicate Forward has been set Forward No Answer Your incoming calls can be forwarded to another number if you cannot answer the call within the specified time 1 Press 6 0 3 in the standby mode and press the number to which all calls should be forwarded e 6 O 3 is the function code for Forward No RES E cu Outen 8 Ff Wait for the confirmation tone and disconnect the call e The forwarding icon will be displayed on the top of the phone s LCD panel to indicate Forward has been set Page 70 SAMSUNG Electronics Co
12. 8 Configuration Press the Menu button and use the direction buttons to select Then press the Enter button Cont ia E ues NNI pE T Absent Msg J Asmerins Made 8 Internal Call d Boss Answering 9 Dial Mode E LANGUAGE 0 Station Gar d De si Move to the desired menu and press the Enter button Changing a Password Allows you to change your 4 digit password which is used to protect your IP phone privacy or set a variety of IP phone features e Initial value of your password is 1234 1 Press the Menu button and use the direction buttons to select De gt 1 Password Then press the Enter button dial a D LAN 2 Enter the current 4 digit password SAMSUNG and press the Enter button e The entered digits are displayed as asterisks Co CI C C CI C J 3 The New Password screen appears Enter a new password and press the Enter button 4 The Confirm New Password screen appears Re enter the new password entered in Step 3 and press the Enter button Page 132 SAMSUNG Electronics Co Ltd Office 5ery IP Sonn Locking a IP phone APPLICATION MENUS Allows you to lock any outgoing trunk calls or incoming outgoing calls to prevent others from using your IP phone without permission 1 Press the Menu button and use the direction buttons to select Z Enter the password of the IP phone e Initial value of password is 1234 e f you do not remem
13. Dial 4 2 and enter the your station number to delete all station messages left on your station e Refer to the Verify Return Delete Message in the next page to selectively erase numbers left on your station Page 84 SAMSUNG Electronics Co Ltd D m Lm m OfficeServ IP Phone CONVENIENT FEATURES Verify Return Delete Station Messages You can verify return or delete the station messages left on your phone The status indicator will flash red when a message is left on your phone and the amp icon is displayed on the screen 1 Press the Screen button until the Programmable Feature screen is displayed 2 Press the Select button of the 14MBEHE MESSAGE menu on the Programmable Feature screen JUD UU 3 The number of the first station that has left a message is displayed along with the options REPLY NEXT and CLEAR e X Press the Select button for REPLY to reply to the message The number of the station that left the message is automatically dialled If the station does not answer the red light continues to flash on the status indicator e When multiple messages are left on the phone press the Select button for NEXT to move to the next message and return or delete the message e Press the Select button for CLEAR to delete the message SAMSUNG Electronics Co Ltd Page 85 CONVENIENT FEATURES OfficeServ IP Phone Programmed Messages EMBEDWhen you wi
14. Enter button By Speed Dial e Phone Book is not related with the OfficeServ system personal speed dial numbers C C C C C C e A speed dial number location is allocated automatically you enter and save a new speed dial number The location number is shown in the small box next to the telephone number entered and can be edited as required Page 102 SAMSUNG Electronics Co Ltd OfiweServPPera 00000707070 00 APPLICATION MENUS 3 The telephone number corresponding to the entered speed dial location is displayed e If you press the Enter button without entering the speed dial number location a list of all speed dial names programmed will be displayed 4 Press the Send button to dial the selected telephone number e Press the Menu button to change or disable the speed dial number When the popup menu appears select the desired menu to Edit Delete New Entry the number Search a Telephone Number By Name This function allows you to search any telephone number based on the name registered to the telephone number in the IP phone 1 Press the button and use the direction button to select gt 1 Search gt 2 By name Then press the Enter button 2 Ascreen that prompts you to enter a name sli dat appears Enter the name or part of aname to search and press the Enter button e Please refer to the Entering Characters section of Things You Should Know in this guide fo
15. Lift the handset e Or press the Page function code 5 5 2 Press the Select button for PAGE displayed on the screen 3 Dial the required external zone 1 2 3 4 or 0 to page all internal zones 4 Deliver the announcement after the confirmation tone The announcement will be broadcasted to stations in the selected zone N 5 Replace the handset after completing the page announcement Page 74 SAMSUNG Electronics Co Ltd OfficeServ IP Phone CONVENIENT FEATURES External Page You can broadcast announcements through optional speakers in external areas such as large offices work areas and factories Four 4 External zones are available plus all external zones 7 Lift the handset e Or dial the Page function code 5 5 Z Press the Select button of the LAMENHE PAGE menu displayed on the screen UB 3 Dial the required external zone 5 6 7 8 or 9 to page all external zones 4 Deliver the announcement after the confirmation tone The announcement will be broadcasted through the speakers in the external zone 9 Replace the handset upon completing the page SAMSUNG Electronics Co Ltd Page 75 CONVENIENT FEATURES OfficeServ IP Phonn All Page Allows you to page through all station speakers in the internal zones and speakers in external areas 7 Lift the handset e Or press the Page function code 5 5 Z Press the Selec
16. Ltd D LN Em OfficeServ IP Phone CONVENIENT FEATURES Forward Busy No Answer When the Forward Busy and Forward No Answer destinations are both set you may enable both these options simultaneously When you are busy calls will be transferred to the number specified in Forward Busy destination If you do not answer the calls will be forwarded to the Forward No Answer destination 1 Dial 6 0 4 in the standby mode e 6 0 4 is the function code for Forward Busy No Answer Z Wait for the confirmation tone and hang up e The forwarding icon will be displayed on the top of the phone s LCD panel to indicate Forward has been set Cancel Call Forwarding 1 Lift the handset and dial 6 0 0 to cancel all call forwarding settings gt 6 O O is the function code for Cancel Call Forwarding The forwarding icon will not be displayed on the top of the phones LCD panel um F H a Vu EI E n D H H SAMSUNG Electronics Co Ltd Page 71 CONVENIENT FEATURES OfficeServ IP Phone Forward Follow Me When you will be away from your phone for a while e g in a conference room or another office you can forward your incoming calls to a station where you are currently located Alternatively you can redirect calls to another station to your own phone This is called follow me or remote call forwarding 1 At the phone you are currently located near dial 6 0 6 cl 5 e 6 0 6 is
17. Network 3 Load Option 4 MAC address Manual IP DHCP PPPoE Mode 1 Mode 1 Mode IP 2 ID Netmask 3 Password Gateway 1 Information 2 Network Load Option Upgrade Program Upgrade Bootrom Format Password Not Used 3 Load amp Upgrade B gm S ke D ch ch 4 System esch Server IP ID Password m 5 Server Ge 6 Exit SAMSUNG Electronics Co Ltd Page 25 Lut pie H or we GETTING STARTED Office Serv IP Phone 2 Editing The buttons and functions below are used for selecting a menu from the LCD screen and entering cancelling saving a value S A i P runs pe nsir in Moving between Menus a Press the A VY direction button to move to a menu and press the Enter button or press the number of the menu using the dial buttons from 0 to 9 Press the Menu button to move to the environment setup main menu Press the End button to move to the previous menu without saving the entry Usethe A N direction button to move to other menus Entering Numbers Characters and Period Enter a number or character using the dial buttons 0 9 e Press the x button to enter a period Refer to the Entering Characters section of Things You Should Know for procedures on entering characters Deleting Entries Press the lt button or Cancel button to erase entries by moving the cursor to the left Saving Entries Press th
18. button to resume the call with A the original caller who was on hold SAMSUNG Electronics Co Ltd Page 81 CONVENIENT FEATURES OfficeServ IP Phone OHVA Block You can use the OHVA Block feature to reject all OHVA calls 1 Press the Screen button until the Soft Menu screen is displayed 2 Press the Select button for OHVA BLOCK and then select ON e Press the Select button for OFF in the OHVA Block menu to cancel OHVA Block Page 82 SAMSUNG Electronics Co Ltd OfficeServ IP Phone CONVENIENT FEATURES 4 Messaging Leaving a Station Message You can leave your phone number as a message on stations that do not answer your call or are busy 7 Press the Screen button until the uem Programmable Feature screen is displayed Ga e Or dial the message function number 4 3 2 Press the Select button of the MESSAGE menu on the Programmable Feature screen EEE PHE 3 Wait for the confirmation tone and hang up Leaving a message is only applicable to intercom calls SAMSUNG Electronics Co Ltd Page 83 CONVENIENT FEATURES OfficeServ IP Phonn Cancelling Station Messages You can erase station messages left on other stations or delete the messages left on the your station 1 To erase station messages you left on other stations dial 4 2 and dial the station number of the other station e 4 2 is the function code for Cancelling Messages 2
19. e Toreview a sent message select the message from the Sent Message List screen and press the Enter button 000000 B kigi ESI e To cancel the sent message regardless of being read Then the cancelled message is deleted from the receiver s message box Page 124 SAMSUNG Electronics Co Ltd OfficeServ IP one APPLICATION MENUS Draft Allows you to retrieve and conveniently use messages saved as a Draft 7 Press the button and use the direction buttons to select gt 3 Draft Then press the Enter button 2 Move from the Draft screen to the desired menu SAMSUNG Then press the Enter button d See ch Merck CI C KH CI C J New Draft Message Registration Allows you to write and register a new draft message for later use 1 Press the button and use the direction buttons to select gt 3 Draft gt 1 New Message Then press the Enter button 2 Enter a new message and press geit l the Enter button e Please refer to the Entering Characters section of Things You Should Know in this guide for entering characters 000000 SAMSUNG Electronics Co Ltd Page 125 APPLICATION MENUS OfficeServ IP Phone Searching Messages Allows you to search your saved draft messages 7 Press the button and use the direction buttons to select gt 3 Draft 2 Search Message Then press the Enter button 2 Use the direction button to move t
20. when you enter phone numbers they can be reviewed before dialling Press the Send button to dial the number Answers incoming calls s Dials the most recently called number when pressed and held If the Send button is pressed briefly in the standby mode your recent calls are listed on the screen SAMSUNG Electronics Co Ltd Page 99 APPLICATION MENUS OfficeServ IP Phone E nter Button The Enter button is used in the menu mode to select or save the corresponding item Direction button The Direction button is used to move between items or to edit the content A button is used To move the cursor upward To select the main menu gt button is used To select the Phonebook menu To move the cursor to the right V button is used To select the Ring Type Volume menu To move the cursor downward When moving to the lower menu item of the current menu amp lt button is used To select the Text Message menu To move the cursor to the left Cancel Button E Page 100 Moves to the previous page of a menu Deletes the entered letter or number nd Button Disconnects the current call e Exits from the current mode to the idle screen SAMSUNG Electronics Co Ltd OfficeServ iP Phone APPLICATION MENUS 2 Entering Application Menus When the IP phone is in the standby mode press the Menu button The main application menu will appear on the L
21. 1 Lift the handset and dial the trunk access code 0 and then dial the telephone number of outside party e Or press the Select button corresponding to the trunk line required in the programmable feature screen and dial the outside telephone number 2 Press the Send button to make the call 3 Begin speaking after the other party picks up the phone I Calling Through a Speakerphone Dial the trunk access code followed by the telephone number without lifting the handset and press Send Listen to the speaker to hear the voice of the other party and speak through the microphone You can switch from the speakerphone to the handset by lifting the handset Press the Speaker button to hang up the call on the speakerphone In overlap dialling mode if the Hot Keypad feature has been turned off you must press the Speaker button first then dial the trunk access code and telephone number required Refer to Section 8 Application Menu Configuration Station On Off for more details Page 38 SAMSUNG Electronics Co Ltd Redial This function allows you to redial the last external number dialled 7 When the phone is in standby mode press the Screen button repeatedly until the Soft menu screen appears e Or dial 1 9 the function code for redial and then press the Send button 2 Press the Select button corresponding to LAST REDIAL displayed on the Soft menu screen
22. 2 Check the current time is set on the ITP 5012L phone correctly If the current time setting needs to be changed contact your System Administrator 2 Check if an alarm is set Refer to Alarm Clock in the Application Menus E Diary section of this guide SAMSUNG Electronics Co Ltd Page 147 ANNEX 2 Product Specifications Page 148 Officeser TW IF Phone The specifications and features of the ITP 5012L IP phone are as follows Item Weight kg Size mm Operating Temperature C Operating Humidity Ethernet 10 100BASE T Dynamic Compression Modes Protocol Number of the Select buttons Navigation Button Speakerphone LCD Specification ITP 5012L 1 1 266 width X 206 length X 122 height 0 to 45 10 to 90 non condensing 2 Ports LAN amp PC G 711 and G 729A Proprietary and SIP 12 Yes Full Duplex Graphic LCD 320 x 240 pixel SAMSUNG Electronics Co Ltd
23. Electronics Co Ltd D m i m Executive Secretary Message Messages that are frequently exchanged between the executive and the secretary can be preset for convenient use The EXE SECR MSG menu is displayed in the Soft menu screen of the phone where the Executive Secretary Hot Line is enabled In the standby mode press the Screen button until the Soft menu screen is displayed aT TIEI 2 Press the Select button for EXE SECR MSG on the Soft menu screen KEE o HEH SANUFEPEAT L 2 Leen bes Ta L I UKP ASAE FADE Pe RL Cc FA MESSAGE DEE E 3 Press the Select button of the recipient of Auam the message T e This screen is not displayed if there are only one executive or secretary e Up to four executives for each secretary may NEE gono be selected 4 Press the Select button of the message Gre ME Teh CALI TRE LMERARLOE gu au SAMSUNG Electronics Co Ltd Page 89 CONVENIENT FEATURES OfficeServ IP Phone Entering the Executive Secretary Message There are no preset messages when first using the Executive Secretary Hot Line Press the Menu button and enter the message On the Select EXEISECR MSG screen move to the item where the message should be entered and press the Menu button 2 Move to the Edit menu and press Enter button D 06 6 9 Enter the message
24. Privacy Option Then press the Enter button Sr H Z Enter your password and select Save omm Hi or Clear Then press the Enter button to enable Config Reset Allows you to delete all saved data Phone Book Messages etc 1 Press the Menu button and use the direction buttons to select gt 8 Config Reset Then press the Enter button 2 Enter your password and select Yes or No 3 Press the Enter button to save SAMSUNG CJ C C D SAMSUNG Electronics Co Ltd Page 143 APPLICATION MENUS OfficeServ IP Phone Version Information Allows you to view the version of your phone 1 Press the Menu button and use the direction buttons to select GE gt 9 Version Info Then press the Enter button Ny tTuw 2 The version of your phone is displayed SAMSUNG 9 on the screen i l o mri um i am Page 144 SAMSUNG Electronics Co Ltd ANNEX 1 Troubleshooting Possible problems and troubleshooting steps for your IP phone are described below Check the troubleshooting steps before contacting your Authorised Samsung Reseller The phone does not boot when the power is connected 2 Check to confirm the data network cable is connected to the LAN socket on the phone properly 2 Check to confirm the connected power adaptor was the one supplied with the ITP 5012L phone 2 Disconnect the power adaptor from the ph
25. UI WV button to move to the 1 Information menu and press 2 Network Enter d Load amp Lingrade i the Enter button 4 System 5 SETVBI Ext 2 The submenus are displayed Select each menu and verify the settings Check the 2 Network menu settings are correct before using the IP phone versn Load Option 4 MAC address 7 Exiting Setup This option will exit the environment setup menu and reboot the IP phone 1 Return to the main menu of environment nem n setup and select the 6 Exit menu and a deng dE press the Enter button Load Upgrade ysbar YEI d d 2 The settings are saved and the IP phone is rebooted E You should consult your System Administrator prior to changing any environment settings of the IP phone Page 32 SAMSUNG Electronics Co Ltd MAKING A CALL 1 Before Making a Call The calling methods and features are summarized in the following table The detailed description corresponding to each feature then follows Call Type Intercom Calls Outside Calls Calling method Handset speakerphone Feature Making an intercom call Making an outside call Intercom callback Redial Call waiting Automatic redial Calling the system operator Trunk line callback Trunk line recall Call waiting in a parking orbit Changing Trunk line level Using a billing code Save Repeat Calling the saved number
26. V Volume A button to set the volume a d mi all ull Page Volume Allows you to set the volume for received Page announcements 7 Press the button and use the direction buttons to select gt 7 Page Then press the Enter button 2 There are 16 volume levels l SAMSUNG Press the V Volume A button to set the volume UUUUUU 2 all Page 130 SAMSUNG Electronics Co Ltd OfficeServ IP Pann APPLICATION MENUS 7 Call Forwarding Allows you to forward your incoming calls to a specific extension group of extensions or an external number when you are unable to receive an incoming call e The call forwarding option may not be available to all stations please consult with your oystem Administrator 7 Press the Menu button and use the direction buttons to select Then press the Enter button 2 Use the direction button to move to the desired option and press the Menu button to set Save or Edit to insert a new destination Co CI C C J CI C 3 To set the forward option to an existing phone number select it and press the Enter button d To enter a new destination or to modify the existing phone number select Edit and press the Enter button Enter the new destination number and press the Enter button Press the Enter button again to set forwarding to the new destination SAMSUNG Electronics Co Ltd Page 131 APPLICATION MENUS OfficeServ IP Phone
27. are displayed such as speed dial keys or station keys You can use these features by pressing the Select button for each feature e Example of the Programmable Feature e Example of the Programmable Feature screen screen during a call that appears when the Screen button is pressed twice in standby mode SAMSUNG W p 7 71 HOA IEEI Soft Menu Screen There are two types of Soft menu screens a screen that appears during the setup of a call and the other screen that appears when the Screen button is pressed twice in standby mode You can use those features by pressing the associated Select button of each e Example of the Soft menu screen during e Example of the Soft menu screen that appears a Call when the Screen button is pressed twice in standby mode SAMSUNG y GETT TC CO Ve PS eer e Thu 20 Fon 12 28 ne EH 3211 a HEET SAVEHREPEAT C9 C9 SPEED MAL DIRECTORY ES SAVEIREPEAT C UM ANSWER PAGE PICK CC SPEED DIAL SS DIRECTORY C9 cM MESSAGE PAGE C UNIV ANSWER PAGE PICKUP C oun MEET ME PAGE menu Page 12 SAMSUNG Electronics Co Ltd OfficeServ IP Phone THINGS YOU SHOULD KNOW Background Screen This is the default screen that appears in f SAMSUNG 9 standby mode e You can use the My Phone menu in the Ber rg 5 application menus to change this background
28. caller is registered in the Phone Book the name will be displayed If not the caller s telephone number will be displayed e Number The telephone number of a caller is displayed E3 CI C C J C J C J SAMSUNG Electronics Co Ltd Page 135 APPLICATION MENUS OfficeServ IP Phone Setting Absent Messages Allows you to set a message to be displayed to internal callers on their LCD screen if you are absent for a while 1 Press the Menu button and use the direction buttons to select a gt 7 Absent Msg Then press the Enter button CR m 1 Z Use the direction buttons to select ia ee the desired absent message and then press the Enter button The absent message will be set OL a WC AS IEN zl HN SHINE WW SH i 300000 EF Kg 3 When an internal caller rings you the absent message set will be displayed on the LCD panel of the caller s station e To disable the set absent message move to the message press the Menu button and select the Clear menu e Messages 1 to 15 are registered within the OfficeServ system Messages of 16 to 20 can be entered by you Move to messages 16 to 20 the Page 4 screen press the Menu button and select Edit to see the message input screen Enter a message of up to 16 characters For information about how to enter characters refer to Entering Characters section of Things You Should Know in this guide Displaying Internal Call
29. can press the Select button next to Redial SAMSUNG Move to the next page D Thu 20 Feb 12 28 01 02 3222 D Move to the previous page LAST REDIAL SAVE REPEAT SPEED DIAL DIRECTORV UNIV ANSWER PAGE PICKUP SVMi MESSAGE DND MEET ME PAGE SAMSUNG e Thu 20 Feb 12 28 01 02 3222 1 1 STATUS MSG IN OUT GROUP OHVABLOCK TIMER UUUUUU Moving the Scroll key up and down allows you to search over multiple menu pages on the soft menu screen You can move to the preferred feature using either the Scroll key or navigation direction buttons The features displayed on the Soft menu screen vary with OfficeServ system versions SAMSUNG Electronics Co Ltd Page 15 THINGS YOU SHOULD KNOW OfficeServ IP Phone 5 Choosing a Function Because various features of this IP phone are displayed on the LCD screen you can press the Select button corresponding to the desired feature or dial the desired function code Refer below SAMSUNG The features available during a call are displayed on the LCD screen Press the Select button of the desired function To use the phone during standby mode you can press the Screen button and bring up the Programmable Feature screen or Soft menu screen or Executive Status Display and then press the Select button corresponding t
30. desired letters If the letter to enter is the same as the previous character press the gt direction button to move the cursor one space to the right or wait until the cursor moves automatically after a 3 second delay The location of alphabet letters on dial buttons is as follows Dial Button ET Dial Button Alphabet Dial EJ Alphabet twice to enter K e g Dial Dial I three times to enter L e To enter another letter from the same button sequentially enter the first letter wait for about 3 seconds and then press the button again Press the Direction button to insert blank To insert a blank between the entered characters press the K Jion buttons to move a cursor to a character that will be right next to the blank and press the dial button 0 once e Press the Cancel button to delete any characters one by one Press the Cancel button for more than 2 seconds to delete all characters SAMSUNG Electronics Co Ltd Page 19 THINGS YOU SHOULD KNOW OfficeServ IP Phone Entering Special Characters 7 Press the Menu button to select the special character input mode 2 Then the special characters that can be selected will be displayed on the lower part of the character input screen Press gt direction button to select the special characters and press the Enter button or cs Press direction button to select another type of special characters 3 Entering Numbers Press
31. extension number of the other party e Or press the Select button corresponding to the extension number in the programmable feature screen 3 Press the Send button and ring tone will be heard e f beep tones are heard without ring tone the station you called is set for a voice announcement or an automatic answer function After the beep tones end you can speak to the called party through their station speaker 4 Begin speaking after the other party answers I Calling Through a Speakerphone Dial the extension number without lifting the handset and press Send Listen to the speaker to hear a voice of the other party and speak through the microphone You can switch from the speakerphone to the handset by lifting the handset Press the Speaker or End button to hang up the call on the speakerphone SAMSUNG Electronics Co Ltd Page 35 MAKING A CALL OfficeServ IP Phone Busy Station Callback When you call another station and receive a busy signal this function allows you to set a callback reservation for when the other station becomes free 7 When another station is called and a busy tone is heard press the Select button corresponding to CALLBACK displayed on the LCD screen 2 Replace the handset after confirmation tone is heard K When the busy station becomes free FAMEIME your phone will ring At this time the LCD screen will display a callback A Call Back d in S
32. for the use of the internal Phone Book function The system speed dial numbers from 500 to 999 are registered by the System Administrator so any telephone user can use these system wide speed dial numbers The personal list of numbers from 00 49 are personally registered numbers that can be only used on your station The station may be assigned up to 50 in multiples of 10 The System Administrator determines the maximum number of personal speed dial numbers available to you SAMSUNG Electronics Co Ltd Page 47 MAKING A CALL OfficeServ ir Phong Dialling from the Directory Name The OfficeServ system maintains an online directory for extensions system and personal speed dial names The extension number or the speed dial number can be selected from the directory name list which is in alphabetical order 7 When the phone is in standby mode press the Screen button repeatedly until the Soft menu screen appears e Or press the Speaker button 2 Press the Select button for the DIRECTORY menu UO 3 Press the Select button corresponding to the directory that will be used PERSONAL DIR SYSTEM DIR or STATION DIR 4 Enter the first letter of the desired name and search for the desired name by using the V Volume A button 5 Press the Select button for DIAL after the desired name is selected to make the call Please refer to the Entering Characte
33. guide to become familiar with the operation of your ITP 5012L phone and the benefits this new IP technology can provide Keep this guide handy You may need to look up instructions for infrequently used features Learning to use the power of the ITP 5012L phone will simplify your communication needs Conventions WARNING Provides information or instructions that you should follow in order to avoid wanniy Personal injury or fatality CAUTION Provides information or instructions that you should follow in order to avoid a service failure or damage to your ITP 5012L phone NOTE Indicates additional information for reference SAMSUNG Electronics Co Ltd Page ABOUT THIS GUIDE OfficeServ IP Phone Cy This page is intentionally left blank Page Il SAMSUNG Electronics Co Ltd SAFETY CONCERNS For product safety and correct operation the following information must be read before the installation and operation of your ITP 5012L IP phone Symbols Caution Indication of a general caution G Restriction Indication of a prohibited action when using the product Instruction Indication of a required action SAMSUNG Electronics Co Ltd Page Ill SAFETY CONCERNS OfficeServ IP Phone Page IV A WARNING The ITP 5012L IP phone shall be connected to the local AC power using the power adaptor provided with the IP phone Use of an alternative adaptor may result in serious damage and
34. speaker Not available on all systems STOP CID DISPLAY if ON the Caller ID will not be displayed after you answer an external call AUTO ANSWER TRUNK if ON your station will automatically answer an incoming external call Not available on all systems SAMSUNG Electronics Co Ltd Office Serv IP Phone APPLICATION MENUS 9 My Phone Press the Menu button and use the direction buttons to select Then press the Enter button f SAMSUNG J JUUUUU a Move to the desired menu and press the Enter button Select BG Allows you to set the initial background screen on the LCD of your IP phone 1 Press the Menu button and use the direction buttons to select e gt 1 Select BG Then press the Enter button Sr ia 2 Use the direction buttons i ind dd to select the desired screen and then press the Enter button PM i 07 44 EL 58553204 Se 2 EDIE ae 33 300000 DR S SAMSUNG Electronics Co Ltd Page 139 APPLICATION MENUS OfficeServ IP Phone Entering the Name Allows you to enter your name to identify your IP phone The entered name is displayed on the LCD screen of the caller s phone during an internal phone call 1 Press the Menu button and use the direction buttons to select e gt 2 My Name Then press the Enter button Fp Fiann 2 When the name input screen appears SAMSUNG v en
35. voids the product warranty The handset receiver on the IP Phone may retain metallic objects Care should be taken when using the handset in the vicinity of small metal objects Avoid placing objects containing water such as vases cups cosmetics and medicines near the phone Moisture in the I P phone may cause a fire and electric shocks Do not install the phone on an unstable surface or in direct sunlight It may cause severe damage to the plastic case of the phone and reduced the performance of your I P phone Do not place the phone in a dusty area or areas of extreme or volatile changes in temperature It may cause a fire or electric shocks SAMSUNG Electronics Co Ltd Dieser iP Phone BEE CONCERNS Do not install the phone near a heater or naked flames cigarette lighter heating apparatus etc It may cause a fire or electric shocks S Do not use flammable solvent or materials near the phone Do not store them near the phone It may cause a fire or electric shocks If the phone makes excessive noise emits an odour or smoke immediately unplug the phone and call your Authorised Samsung Reseller SAMSUNG Electronics Co Ltd Page V SAFETY CONCERNS OfficeServ IP Phone N CAUTION Be careful not to connect the network LAN cable to the PC connection port If the LAN cable connected to network is connected to the PC connection port both telephone and PC commu
36. CALL 1 Before Answering a AN Mem 53 Call Answering BE e 53 Answering an Intercom Call em tT ates 54 Answering a Ringing Intercom Call 54 Automatic Answerlng Me e EEN 55 VOICS ANNOUNCES MOG T 55 Answering an Outside Call cssscssssssssessseesseeesseeeseeesseeesseeesnseeenseeensoeenseeensonensenenseneneeens 56 Answering an outside call 56 Universal Answer for Outside Calls nennen 57 Answering Calls at other Extensions leere Leere eee e serere ennn nante annes annuas 58 Station Call PICK M 58 Groun Gall le te MET RP HH 59 Answering a Waiting Call 60 FEATURES USED DURING A CALL 1 Page X D ring an int rcom Call P 61 Holdan Intercom E TR 61 During Reiter UR 62 LONG SN oce CROT 1 e D 62 S IMECIUTICNSNMU EEUU mm 64 During Intercom Trunk Line Calls ecce L eere erre eere eene nente nante nante aan 66 Poule H E 66 M T SAMSUNG Electronics Co Ltd CONVENIENT FEATURES NEG UR Due lis pc E 69 FO AN Ee Tr 69 mot re oV E 70 men AEC INOS WC rr O 70 Seilen WON ess
37. CD screen SAMSUNG 1A Phone Hai e A Ach E DIany ssa Vnlumo g Firmard Conf ia My Phong JUUUUU JUUUUUL Selecting Application Menus s Use the direction button to move to the desired application Then press the Enter button s Dial the corresponding to the number of the required menu item P Book 1 E Diary 2 Message 3 Volume 4 Forward 5 Config 6 My Phone 7 s Press the End button to exit the application menus If there is a black mark at the bottom right of the LCD panel you can press the Menu button for other functions SAMSUNG C C C CI C C Menu button SAMSUNG Electronics Co Ltd Page 101 APPLICATION MENUS OfficeServ IP Phone 3 Phone Book Press the Right direction button bjente the Phone Book menu OR SAMSUNG 3 2 Outgoing Calls 3 3 Incoming Calls J ES 4 Mew number em CO 18 Edit Group d d Press the Menu button and use the direction button to select Then press the Enter button att Search By Speed Dial Number Location This function allows you to search any telephone number based on the speed dial number locations registered in the IP phone Press the button and use the direction buttons to select gt H Search gt H By Speed Dial No Then press the Enter button Z When the speed dial number entry screen appears SAMSUNG enter the speed dial number location and press the
38. Calling from the lists of the latest called numbers incoming calls Dialling from recent call log Speed dialling Searching Dialling from the System directories by name Conference Call Dialling Modes The ITP 5012L IP phone allows you to choose between 2 dialling modes Overlap and Enbloc Refer to the Application Menus Configuration section later in the manual for more information e Overlap dialling allows you to commence the calling process immediately you dial the first digit If you dial without lifting the handset first the IP phone will automatically turn on speakerphone e X Enbloc dialling allows you to enter the number first thus giving you time to review and change the number You then press the Send button to make the call using the handset or speakerphone The following features descriptions for making calls is based on the Enbloc dialling mode SAMSUNG Electronics Co Ltd Page 33 MAKING A CALL Calling Methods Page 34 Using a handset This function allows you to lift the handset and make a call Using a speakerphone This function allows you to make a call through the speakerphone without lifting the handset Eum AN mmm OfficeServ IP Phone SAMSUNG Electronics Co Ltd ye pee BK OfficeServ IP Phone MAKING A CALL 2 Making an Intercom Call This function is used when you want to make a call to other stations Calling Other Stations 1 Lift the handset 2 Dial the
39. Electronics Co Ltd OfficeServ IP Pann APPLICATION MENUS Calculator A simple calculator is available to add subtract multiply and divide numbers 7 Press the Menu button and use the direction button to select iS gt 5 Calculator Then press the Enter button ED iy 2 Enter the numbers to calculate Then SAMSUNG 1 press the direction button to select the required operation Enter the next number and press the Enter button to check the calculation results e Press the button to enter negative numbers i the button to enter decimal points 5 and the Cancel button to delete incorrectly entered numbers 3 To continue the calculation select another required operation instead of pressing the Enter button at step 2 And enter the number to calculate e Press the Enter button to complete the calculation 4 Press the End button to finish calculation SAMSUNG Electronics Co Ltd Page 115 APPLICATION MENUS OfficeServ IP Phone World Time Allows you to search local time in 39 cities around the world Guam New York Dallas Tokyo Denver Lapas London Rome Miami Moscow Midway Bangkok Berlin Buenos Aires Beijing Samoa San Francisco Seoul Sydney Chicago Abu Dhabi Athens Alaska Alma Tai Oakland Okhotsk Wellington LA Jakarta Middle Atlantic Tashkent Phoenix Karakas Cape Verde Paris Hawaii Honolulu Helsinki and Ho
40. G Electronics Co Ltd Page 43 MAKING A CALL OfficeServ IP Phone Using an Account Code The OfficeServ system can be programmed to force an account code entry prior to making outside calls or at anytime during the call if it is not forced This allows the system to report calls against specific account codes in the call details report 1 For forced entry of account codes lift the handset and press Send in Enbloc dialling mode or lift the handset in Overlap dialling mode 2 Press the Select button corresponding to ACCT on the screen e Or dial 4 7 the function code for using an account code Hog 3 Enter the account code 4 Press again the Select button corresponding to the ACCT menu on the screen e This will not affect your telephone call e To enter an Account code during a call follow steps 2 to 4 UU uu If a wrong account code was entered press the Select button for ACCT twice and enter the correct account code Then only the last account code that you entered will be printed out Please consult your System Administrator for more details Page 44 SAMSUNG Electronics Co Ltd OfficeServ IF Phone MAKING A CALL Saving the Telephone Number You can save the current dialled outside number for later use and redial the number Press the Select button for l mT SAVE REPEAT before hanging up the call to save the phone number that has
41. MSUNG Electronics Co Ltd Page 109 APPLICATION MENUS OfficeServ IP Phone Deleting All Telephone Numbers This function allows you to delete all saved telephone numbers and associated names 7 Press the button and use the direction button to select gt 6 Delete All Then press the Enter button 2 If the password entry screen appears f SAMSUNG D enter the password set in the IP phone e Ifthe password is not changed the initial value of password is 1234 If you do not remember your password please contact your System Administrator 3 If the Are you sure you want to permanently delete your data message appears select Yes and press the Enter button Then all the telephone numbers saved in the phone book will be deleted e The recent caller called numbers are not deleted Page 110 SAMSUNG Electronics Co Ltd OfficeServ IP Pann APPLICATION MENUS 4 E Diary Press the Menu button and use the direction buttons to select US Then press the Enter button SCH mh Wiakeup cal B World Time Alam 7 D Day Plus Daily planner B Units Convert Mame nad Calculator De m Move to the desired menu and press the Enter button Wakeup Call Allows you to set an alarm to ring for 1 minute or until answered at the required time The frequency options for a wakeup call are everyday Monday to Friday or Monday to Saturday 1 Press the Menu button and use the direction
42. Press the V Volume A button to adjust the volume Refer to Volume Adjustment section of the Things You Should Know section in this guide Conversation quality is reduced due to noise and echo 2 f you are using the speakerphone lift the handset and try speaking Excessive echo is heard during a page announcement or with Auto Answer set 2 If IP phones are too close to each other sound from one speaker might echo during a page or on auto answer call Keep a reasonable distance between IP phones Caller IDs are not displayed on the LCD screen 2 Confirm with your System Administrator that the caller ID service is available from your Telephone Company 2 If the caller blocks the sending of their caller ID the caller ID will not be displayed 2 f the caller makes a call from an area where the caller ID cannot be provided e g international calls the caller ID will not be displayed 2 f the caller makes a call from a public phone the caller ID will not be displayed 2 f the caller ID received from the Telephone Company is corrupt the caller ID will not be displayed 2 If the Telephone Company does not send a caller ID the caller ID will not be displayed Refer to the Caller ID CID Presentation from the Convenient Features section of this guide Page 146 SAMSUNG Electronics Co Ltd OfficeServ iP Phone 8 5 UOA An alarm does not ring at the programmed time
43. XXX XXXX PREPARATION When you do not want to be disturbed the DND feature can be set to block incoming calls and the phone will not ring Your calls can be forwarded to another station when you cannot be disturbed If you have an urgent announcement to make or you wish to locate a colleague you can page through the speaker of other stations or through optional external speakers When the Executive Secretary button is pressed once the executive and his her secretary can be connected The secretary can use this Executive Secretary feature to receive an incoming call and then simply forward it to the executive When there is an incoming call the caller ID or name will be displayed on the LCD screen You can see who is calling before answering the call and respond accordingly Page 3 PREPARATION OfficeServ IP Phone 2 Checking the Parts in the Package LAN Cable for PC connection a m A m ES DES BER Aen Phone Stand 3t Power Adaptor Fi The view of power adaptor and power input specification may vary for each country Please contact your Authorised Samsung Reseller if any item above is missing or damaged Page 4 SAMSUNG Electronics Co Ltd OfficeServ IP Phone 5 PREPARATION 3 Name and Features of the ITP 5012L IP phone Front Panel Select Buttons eee eee LCD Panel D Speaker l JS e e St
44. XY amp Gite ON CEET i ad rds CC cc i c 000000 Page 120 SAMSUNG Electronics Co Ltd D LN Em OfficeServ ir Phone APPLICATION MENUS Setting Message Arrival Notice Interval You can set how your phone will notify you of a new text message 7 Press the button and use the direction button to select gt 1 Received gt 2 TextMsg Setup gt 1 Indi Interval Then press the Enter button 2 Select the interval for notifying you of SAMSUNG a new message arrival and press the Enter button e Once Alarm rings once when a message arrives e Every 2 Minutes Alarm rings every 2 minutes until the message is checked e No Tone Alarm does not ring when a message arrives O00 U Setting a Message Arrival Alarm Allows you to set an alarm tone for notifying you of a message arrival 7 Press the button and use the direction buttons to select gt 1 Received gt 2 TextMsg Setup 2 Indi Tone Then press the Enter button 2 Select an alarm tone and press SAMSUNG the Enter button e Alarm tones 1 2 3 4 5 The specified alarm rings according to the interval setting CJ CJ C C C SAMSUNG Electronics Co Ltd Page 121 APPLICATION MENUS OfficeServ p Denn Setting Clearing Message Display Allows you to select whether to display the contents of the message when the message arrives 7 Press the button and use the direction buttons to sel
45. al n RTE TE 95 10 Door Phone Related Features c cccsccssesssessseesssceesseessseeeseeeesseesneeeesseeeeneeesneeesneesseaesneaeaes 96 Answering Ne Door PRONG TET T TT MTM 96 Calling the Door Phone esses nnne nnne nnnnni nnn nnne nsns naa nnns nnns 96 11 Background B Ilio 97 APPLICATION MENUS 1 INVIC ruescilrieu rm 99 VT BULON Tr c ince 99 vele EM E 99 jadis UNTER m UE 100 Direction button 100 cantel E UNO MT 100 else TETTE LT T mmm 100 2 Entering Application dE IC 101 Selecting Application Menus 101 Page XII SAMSUNG Electronics Co Ltd 2 PRONE DOOK e MP 102 Search By Speed Dial Number Locaton nnn 102 Search a Telephone Number By Name eene nna nnn 103 Search By Telephone Number 104 Search a Telephone Number By Group 105 Search a Telephone Number By Tume nennen nnns 106 Recent Caller Number 106 Recent Called Numbers A 107 Telephone Number Registration nennen 108 ze liigie RC edo RERO ERR 109 Deleting All Telephone Numbers nnns 110 MEM e TTT 111 HYPERLINKWakeup He 111 nicer dee 112 BIA EMT T ML 112 Wedge T 114 Siete MEET
46. al the station number or Trunk number of the party to be excluded Press Conference again to resume the conference with the remaining parties If you press Transfer and dial the conference function code 4 6 you can use the conference function to add additional parties Please follow the displayed instructions Page 66 SAMSUNG Electronics Co Ltd OfficeServ ir Phong FEATURES USED DURING A CALL Mute During a call you can mute the handset transmitter or microphone while still listening to the other party 1 Press the Select button for MUTE displayed on the screen AIL E a FSMEEHE Z Press the Select button for MUTE OFF to clear the Mute function U D U UU TU ID HU SAMSUNG Electronics Co Ltd Page 67 FEATURES USED DURING A CALL OfficeServ IP Phone Cy This page is intentionally left blank Page 68 SAMSUNG Electronics Co Ltd CONVENIENT FEATURES L Call Forwarding When unable to take incoming calls you can forward your calls to another station group of stations or an outside telephone number You may also program a dedicated feature key for Forward All Forward Busy Forward No Answer or Forward Busy and No Answer in the Programmable Features screen Call Forwarding can be set using the Application menu Refer to the Call Forwarding section of the Application Menus in this guide Forward All Calls You can forward all incoming calls to another number 1 Dial
47. atus Indicator ie S bo Sra Select Buttons EL GS IIT uc See eee xz amp Screen Button DNA amp Scroll Key AS gt PL SE Conference Button D Dial Butoh Ke eL Transfer Button B Speaker Button SS D Hold Button D Microphone eee ete eee birds SAMSUNG Electronics Co Ltd Page 5 PREPARATION OfficeServ IP Phone Name and Features of Each PartEMBED O Select buttons You can simply press the Select button next to the preferred item on the LCD panel LCD Screen The LCD screen consists of the Status screen and the Main screen e The Status screen on the top of the LCD screen indicates using icons the status of your phone features ARM Je Thu 20 Feb 12 28 01 02 3222 A CALL FROM 3204 James Status Screen D Executive Secretary Headset Mode Main Screen e The main screen shows selectable menus call details and other important messages Q Status Indicator The three colors red blue pink indicate the phone status Q Screen Button This button is used to move between the idle screen the Programmable Feature screen ooft menu screen or Executive Status screen available on the phone Volume Button The Volume Up Down buttons are used for adjusting the handset paging or speaker volume Q Scroll Key Scrolling up and down this key allows you to move between
48. ber your password contact your System Administrator 3 Use the direction buttons to select the lock type required Then press the Enter button e Unlocked Unlocked e Locked All Locked from all incoming outgoing call e Locked Out Locked from making outgoing calls only Setting the Answering Mode Allows you to set the intercom answering mode of your IP phone 1 Press the Menu button and use the direction buttons to select 2 Use the direction buttons to select the answering mode Then press the Enter button e Ring The IP phone rings when a intercom call arrives e Auto Answer Mode The IP phone automatically answers an incoming intercom call e Voice Announce You can hear only the caller s voice through a speaker The caller cannot hear you voice To answer the call lift the handset or press the Send button and you will be connected to the caller SAMSUNG Electronics Co Ltd dP gt 3 Answering Mode Then press the Enter button SAMSUNG Co CI Co C J CI C J Page 133 APPLICATION MENUS OfficeServ p Denn Setting the Boss Answering Mode Allows you to set the answering mode when you are called by a designated Secretary Only applies if the IP phone is assigned with a boss function If the Automatic mode or the Voice Announce mode is set the call will be answered even if you are not present 1 Press the Menu button and use the direction buttons to select a
49. button to select gt 1 Wakeup Call Then press the Enter button E Du ie y 2 Set the Time Ring type and frequency SAMSUNG S Select Save and press the Enter button 3 To clear an existing Wakeup Call Select Save and change to Clear by pressing the navigation keys or Then press the Enter button to clear the setting SAMSUNG Electronics Co Ltd Page 111 APPLICATION MENUS OfficeServ IP Phone Alarm Clock This function is similar to the wakeup call function except that the frequency of the alarm is limited to once only or everyday Two separate alarm times are available 7 Press the Menu button and use the direction button to select B gt 2 Alarm Then press the Enter button te r v 2 Select Alarm clock 1 or Alarm clock 2 SAMSUNG 3 Set the Time Ring and Frequency of the selected alarm clock You should change the last parameter from Clear to Save by pressing navigation key or Then press the Enter button to save the setting e If you select the Clear menu and press the Enter button then the set alarm will be cleared Daily Planner The Daily Planner allows you to schedule events and have the system notify you when an event is due to commence Up to 30 event schedules can be registered Anote of up to 32 characters can be associated with each scheduled event If the note is more than 8 characters long it
50. can be viewed by selecting it pressing the Menu button and then OK An available ring tone can be selected e An alarm can be set to ring an hour before 30 minutes before or on the specified time for the scheduled event I Schedule Registration 1 Press the Menu button and use the direction button to select u gt 3 Daily Planner Then press the Enter button EAD ie v 2 Use the direction button and select the date to be registered Press the Menu button to Add a new schedule Page 112 SAMSUNG Electronics Co Ltd OfficeSery ir Phong APPLICATION MENUS 3 Use the direction button to program the schedule swsw SF items Set the Date Time Message Contents Alarm Timer an hour before the set time 30 minutes before the set time or on time and Ring type and press the Enter button auf pes bs er EAT HH A Gor bes hy Gu flare FE Let Dim S Hug Ring I Adding Modifying Deleting the Schedule 7 Press the Menu button and use the direction button to select B gt 3 Daily Planner Then press the Enter button 2 Use the direction buttons and select the date you require Press the Enter button K Press the Menu button to f SAMSUNG U add edit delete delete all a schedule e Press Add to add a new schedule e X Press Edit to modify a schedule e Press Delete to delete the selected schedule Then the Do you want to delete message will a
51. connected to the network to this port OQ PC connection port Connect the LAN cable connected to your PC s network card to this port Power adaptor connection port Connect the power adaptor plug to this port Handset connection port Plug the handset cord into this port marked with the gea symbol Q Recording device connection port Connect your optional recording device to this port Q Grooves for mounting the desktop stand When used as the desk phone assemble the phone stand into these grooves Page 8 SAMSUNG Electronics Co Ltd OfficeServ IF Phone PREPARATION 4 Assembling the ITP 5012L IP phone Connecting lines to the phone 7 Connect the handset to the handset connection port 2 Connect the LAN cable connected to the network to the LAN connection port at the bottom panel of the IP phone 3 Connect the LAN cable connected to the PC s network card to the PC connection port at the rear of the IP phone 4 Connect the power adaptor There is a power connection port for the power adaptor at the rear of the IP phone Connect the power adaptor cable to this port Plug the power adaptor into the AC power outlet and the IP phone is automatically booted D To connect an optional recording device to the phone REC to your recorder e This allows you to record your telephone conversations e Prior to recording conversations you must be aware of local privacy laws Z an A mon
52. d when the confirmation tone is heard the first callback that has been set will be cancelled 3 When the busy line becomes available your phone will ring 4 Lift the handset or press Speaker and a dial tone will be heard Dial an outside telephone number and press the Send button 9 Begin speaking after the other party picks up the phone A callback will be cancelled 1f not answered within 30 seconds SAMSUNG Electronics Co Ltd Page 41 MAKING A CALL Office Serv IP Phone Making a New Call This function allows you to disconnect the existing call and make a new call on the same line 7 While ona call press the Select button LLL w corresponding to NEW menu displayed on the LCD screen This will disconnect the current call and provide dial tone Z Dial an outside telephone number and press the Send button Call Park This function allows you to place a call in a parking orbit and announce the call over a paging system for someone to pick up There are a total of 10 parking orbits and a call can be parked in one of these orbits l During a call oe press the Screen button until the GD Programmable feature screen is displayed q n 2 Press the Select button corresponding T EN to PARK on the Programmable feature screen Page 42 SAMSUNG Electronics Co Ltd OfficeServ P Phone MENG A CALL 3 Dial the orbit numb
53. e Enter button to save the entries Cancelling Settings Press the End button to move to the previous menu without saving the entry Page 26 SAMSUNG Electronics Co Ltd D m Lm m OfficeServ IP Prone GETTING STARTED 3 Network Settings You can verify or change the network environment 7 Use the ANI M button to move to the 2 Network menu and press the Enter button intenmatian eed A Lack System Server Exit d d 5 B 2 Move to the 1 Mode submenu and press the Enter button rela Ei Betrag i d J d Galeway 3 Select 1 Manual IP menu to directly enter the phone s IP address e Select 2 DHCP to let your data network automatically allocate the IP address The IP Address Subnet Mask and Gateway values are automatically set and are not displayed on the LCD screen e Select 3 PPPoE to use a broadband network such as ADSL In this case you should enter the ID and password which was given from broadband network supplier 4 After selecting the required mode a message T confirming the mode is displayed for 2 SELECTED seconds SAMSUNG Electronics Co Ltd Page 27 GETTING STARTED OfficeServ IP Phone 5 The upper menu is displayed again l Mods KR O d Metmask d Galeway 6 Select 2 IP to display the current Input F Adress IP address of the IP phone XXX XXX XXX XXX No address is displayed if an IP address is not set Use
54. ect gt 1 Received 2 TextMsg Setup 3 Show Contents Then press the Enter button Z Select whether to display the contents of SINUM the message when the message arrives and press the Enter button e Select Save to display the popup screen with the contents of the new message e Select Clear to display the popup screen without displaying the contents of the new message NUUUUU Sent Messages Allows you to write a new message to be sent In addition messages saved in the Sent message box can be resent through the Sent message function 1 Press the button and use the direction buttons to select gt 2 Write amp Sent Then press the Enter button 2 Move from the Sent Message box to SAMSUNG the desired menu and press the Enter button 2 lb ioe CI C C J C J C J Page 122 SAMSUNG Electronics Co Ltd Writing a Message You can write and send a text message 1 Press the button and use the direction buttons to select gt 2 Write amp Sent gt 1 Write Message gt 1 Write New Message Then press the Enter button 2 Enter the phone number to receive sss CS the message as well as the message Press the Enter button to send the message e Please refer to the Entering Characters section of Things You Should Know in this guide for entering characters e f the sending succeeds the screen prompting you to save the message in the sent m
55. er 0 9 to park d the call and announce the orbit number for the required party to answer the call P p CJ EJ es The call is waiting 4 To retrieve a parked call press the Select _ TE E button corresponding to PARK on the Programmable feature screen and dial the orbit number About the Call Park and Orbit Call Park means that you can park a call to allow someone to pick it up at another location The storage places are called orbits and there are a total of 10 orbits The current call can be parked in one of those orbits and the relevant orbit number storage place can be announced Then someone can take the call out of the parking orbit A Park key can be programmed with a dedicated park orbit number 0 9 Calls can be parked and retrieved by pressing the Park Orbit button When a call is parked in the orbit associated with the Park Orbit button it will flash to indicate a parked call on all stations with that Park Orbit key programmed Using Authorization or Account Codes These functions restrict access to outside lines without inputting a valid code The system then prints these codes out with the call details on a call details report Using Authorization Codes If the telephone system asks for an authorization code before you make an outside call press the Select button corresponding to AUTHORIZE on the screen and dial a valid authorization code Loo o a a SAMSUN
56. ercom call is placed into exclusive hold and cannot be retrieved at another station 2 To call again press the blinking CALL button nun Ai in the programmable feature screen SAMSUNG Electronics Co Ltd Page 61 FEATURES USED DURING A CALL OfficeServ ir Phong 2 During a Outside Call Features that can be used conveniently during an outside calls are described below Hold an Outside Call You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later 1 Press Hold button and put the call on hold 2 Press the Screen button until the Programmable Feature screen is displayed 3 The number of the Trunk line call in EAM TENE which is on hold blinks on the Programmable Feature screen Press the Select button of the blinking Trunk line number to resume the call 4 Hesume conversation If the Hold button is pressed once you can reconnect to the party on hold from p another phone If the Hold button is pressed twice you can reconnect to the party on hold only from the original phone Page 62 SAMSUNG Electronics Co Ltd OfficeServ IP Phone FEATURES USED DURING A CALL Hold a Outside Call and Make an Intercom Call You can put the outside caller on hold and call another station to consult with another staff member 1 Press Transfer button Transfer The caller will be placed on hold Z 2 Dial
57. esentation refer to the description in Setting the Method of CID Display of the Configuration section of the Application Menus part in this guide Saving Caller Number After answering the call press the Select button for SCH SAVE displayed in the programmable features screen Dialling a Saved Caller Number Dial 1 7 to dial the saved number e 1 7 is the function code for dialling a Saved Caller Number Bev Howe dek SAMSUNG Electronics Co Ltd Page 93 CONVENIENT FEATURES OfficeServ IP Phone Storing the Caller Number to a Speed Dial Number The caller number can be stored in your personal speed dial number list LH KI 1 Press the Select button for STORE menu displayed on the programmable features screen during the call TER Z The personal speed dial number where EAM SEME the caller number is saved is displayed EES on the screen oe GC LR LJ E L es L Least Cost Routing LCR should be set accordingly to dial the saved caller number The CID cannot be saved without the LCR programmed on the OfficeServ system Page 94 SAMSUNG Electronics Co Ltd OffwaserviPRue CONVENIENT FEATURES Viewing the Caller ID of Calls Parked on Hold You can verify the CID before answering a call that is parked or on hold When the phone is in the standby mode or in anal 8 the middle of a call press the Select button of the INQUIRE menu disp
58. essage box will be displayed Select Yes and press the Enter button to save the message e Ifthe sending fails the screen prompting you to save the message in the reserved message box will be displayed Select Yes and press the Enter button to save the message Lu Retrieving and Sending a Message Allows you to retrieve the messages saved in the Text message box and send them as they are or after modification 7 Press the button and use the direction buttons to select gt 2 Write amp Sent gt 1 Write Message gt 2 Invoke Message Then press the Enter button 2 Use the direction button to move to the message SAMSUNG to be retrieved and press the Menu button You can add a new sentence r or Edit Send Delete the selected message or Me Delete All existing messages UUUUUU SAMSUNG Electronics Co Ltd Page 123 APPLICATION MENUS OfficeServ IP Phone Managing the Sent Message Box Allows you to check delete resend the sent or reserved messages saved in the Sent Message box e Messages cannot be modified 1 Press the button and use the direction buttons to select gt 2 Write amp Sent gt 2 Outgoing Message Then press the Enter button Z Select the sent message required SEE and press the Menu button The selected message can be resent to another person or deleted mm Select the Delete All menu to delete all T elata the messages from the Sent Message box
59. et up When an incoming call arrives beep tones will be heard and the caller s voice can be heard through the speaker Z To answer the call you can lift the handset or press the Send button to use the speakerphone SAMSUNG Electronics Co Ltd Page 55 Eum AN mmm ANSWERING A CALL OfficeSery IP Pann 3 Answering an Outside Call Answering an outside call 1 When the phone rings a call receipt message l HANEENE will be displayed on the LCD screen TTETIT Z Lift the handset and the ringing call will be automatically connected Hello ei Replace the handset after a conversation iS Over To Answer using the Speakerphone Press the Send button without lifting the handset a Listen to the speaker to hear a voice of the other party and speak through the microphone You can switch from the speakerphone to the handset by lifting the handset Press the Speaker button to hang up the call on the speakerphone Press the V Volume A button while the phone is ringing to adjust the ringer volume n Page 56 SAMSUNG Electronics Co Ltd D m Lm m Universal Answer for Outside Calls The Universal answer feature allows you to answer outside calls programmed to ring a general alerting device such as a night bell The Universal Answer feature does not apply to intercom calls 7 If an outside call rings the alerting device 2 Press the Screen button repeatedly unt
60. flashing red within 1 second interval 12 Button LED The Transfer button Hold button and Speaker button have a LED that turns on or off according to the phone status Transfer e Transfer button LED e e e e LED Status Function Steady red When Forward All Calls is set or a Follow me has been set Hold e Hold button LED e ee e LED Status Function Flashing red When the phone is locked for any outgoing Trunk call Steady red When the entire phone is locked Speaker e Speaker button LED e e o LED Status Function Steady red When the phone is used as a Speakerphone Page 24 SAMSUNG Electronics Co Ltd GETTING STARTED This chapter describes the procedure for setting the user environment after installing and booting the ITP 5012L IP phone 1 Entering the Environment Setup Mode When the IP phone is first installed or the system settings have changed you must set the data network environment settings through the environment setup menu This menu also allows you to designate the TFTP server for upgrading the IP phones programs 7 Connect the power adaptor while pressing the Menu button 2 The environment setup menu appears on the LCD screen S ansni Press the ANV N direction button 3 Load amp Upgrade 7 to move to between the menus and press oo VE the Enter button to select 6 Exit Setup Menu Structure Setting items are built in the below structure 1 Version 2
61. gz em When you answer an outside call for another user not currently at their desk you can park the call and page the required party 7 Press the Select button for z GD W PAGE while the call is on line The call is automatically parked UU D UO O Z Dial the number of the page zone where the recipient is located e When the location of the recipient is not known press the Kbutton and page all internal and external zones 3 After the confirmation tone announce the call has been parked You should inform the required user of the station number or the Trunk number where the call is parked Page 78 gu Mr XXX Your Call is on Trunk line xxx SAMSUNG Electronics Co Ltd 4 Hang up by replacing the handset e fthe parked call is not answered within a specified time the outside call will recall your phone Intercom calls cannot be parked or paged Page Pickup To answer the parked call notified in the page 7 Lift the handset and press the Screen button until the Soft menu screen is displayed e Or dial the Connect Call function code 1 0 2 Press the Select button for PAGE PICKUP GC HK U Ul 3 Dial the phone or trunk number notified through the page 4 You will be automatically connected to the parked caller Call Park and Page is only applicable to outside calls SAMSUNG Electronics Co Ltd Page 79 L o
62. hen press the Enter button Z Use the direction button to move to each item Then enter user information e X Please refer to the Entering Characters section of Things You Should Know part in this guide for entering characters SAMSUNG 3 Press the Enter button the Saved message will appear and the information is saved Page 108 SAMSUNG Electronics Co Ltd OffeaServPPo APPLICATION MENUS Editing Groups This function allows you to establish groups to which speed dial names can be included This allows you to search for speed dial numbers by personalized groupings 1 Press the button and use the direction button to select gt 5 Edit Group Then press the Enter button Z The list of registered groups appears SAMSUNG dli 3 Press the Menu button to Add Edit Delete the group Group 1 Null provides the option to Add only e To add a group Press the Menu button and select the Add menu Enter the group name to register and press the Enter button e To Edit a group name Select the group to Edit and press the Menu button Then select the Edit menu Enter the group name and press the Enter button e To delete a group Select the group to delete from the list and press the Menu button Then select the delete menu If the Do you want to delete message appears select Yes and press the Enter button SA
63. il the Soft menu screen appears e Or dial 6 7 the function code for universal answer LiMBEHE 3 Press the Select button for UNIV ANSWER displayed on the Soft menu screen 4 Lift the handset or press Send to speak through the speakerphone SAMSUNG Electronics Co Ltd Page 57 ANSWERING A CALL OfficeServ IP Phone 4 Answering Calls at Other Extensions The functions below describe the methods available to answer calls ringing at unattended stations Station Call Pickup 7 When you hear an unattended ringing station Lift the handset Z Dial 6 5 the function code for call pickup 3 Dial the extension number of the ringing phone Page 58 SAMSUNG Electronics Co Ltd Ofhca5erv P Prona ANSWERING ACL Group Call Pickup Allows you to pick up a call ringing in any pickup group Use group pickup when you and the ringing extension are part of a pickup group 7 Whena telephone assigned in the same 25277 pickup group is ringing you can lift the handset Z Dial 6 6 the function code for group call pickup 3 Dial the group number 01 20 Station and group call pickup features may not be able to answer calls recalling to a station Consult your System Administrator as this is a programmable option in the OfficeServ system Group call pickup will pickup ringing calls to stations in the group based on the station s priority in the group This may result in you ans
64. ils gt 4 Boss Answering Then press the Enter button cart i Li 2 Use the direction button to select the Boss answering mode Then press the Enter button e Ring The IP phone rings when a call arrives e Auto Answer Mode The IP phone automatically answers an incoming call e Voice Announce You can hear only the caller s voice through the IP phone speaker The caller cannot hear you To answer the call lift the handset or press the Send button and you will be connected to the caller Language Allows you to set the language displayed on the LCD screen of the IP phone 1 Press the Menu button and use the direction buttons to select ae gt 5 LANGUAGE Then press the Enter button Lont ig 2 Press the direction button to select SAMSUNG the language Then press the Enter button e ENGLISH The default language of the IP phone is set to English CI C C J C Page 134 SAMSUNG Electronics Co Ltd OfficeServipmom 0 APPLICATION MENUS Setting the Method of CID Display Allows you to set the type of Caller ID CID display on the LCD screen of the IP phone 1 Press the Menu button and use the direction buttons to select dP gt 6 CID Display Then press the Enter button Kol LE wm Z Use the direction button to select the type of caller ID display Then press the Enter button e None Caller IDs are not displayed e Name Ifthe name of a
65. in the message entry screen The message should be composed of 16 characters or less 4 Press the Enter button to save Please refer to the Entering Characters section of Things You Should Know part in this guide for entering characters To delete a message select the message and press the Menu button and select Delete from the pop up menu Page 90 SAMSUNG Electronics Co Ltd 6 In Out of Group If your phone is assigned to a station group you can remove the phone from the group or reassign the phone into the group If the phone is removed from the group you will receive station calls but no new calls to the group number In the standby mode press the Screen button until the Soft menu screen is displayed ge Ve ES 2 Press the Select button of the JANJINE IN OUT GROUP menu on the Soft IFE menu screen CO sram usc C3 SHA BLOCK LJ ci C O c 3 Press the Select button of the ENMEEME IN GROUP menu to receive calls to the station group e Press the Select button for OUT OF GROUP to stop receiving calls to the station group SAMSUNG Electronics Co Ltd Page 91 L Lm m CONVENIENT FEATURES OfficeServ IP Phone 7 Group Listening You can allow others to listen to your current conversation through the speaker while you are talking on the handset Others can only hear the conversation since the microphone is disabled 7 P
66. installed 1 When a call arrives press the Screen button 7 susus 9 and then press the Select button for l VT from the Programmable Features screen 2 Dial the voice mailbox number 3 The caller will be answered by the Voice mail card Replace the handset or press Speaker Ce ZE SES H EEE SS SS wow d ws3ur PWRLARRPG ws SAMSUNG Electronics Co Ltd Page 65 FEATURES USED DURING A CALL 3 During Intercom Trunk Line Calls Officeser TW IP Phone Features that can be used conveniently during intercom Trunk line calls are described below Conference Up to 5 members including you can participate in a conference simultaneously 1 Press Conference button while on a call You will hear conference tone fCAntaranrsa 2 Dial the number of the internal or external party you wish to add to the conference wait for them to answer and press Conference again 3 Dial the number of another internal or external party to be added to the conference Cn or press the Conference button to begin al MES the conference The conference connection status of all the numbers is displayed e Ifthe required party is busy or not reached press the End button Press the Conference button again to return to the previous conversation e When you have added the last party press the Conference button twice e To disconnect a party from the conference press the Conference button and di
67. into the IP phone s Phone Book For important numbers you can press one dial button to make a call to the speed dial number Page 1 PREPARATION OfficeServ IP Phone Pickup C DA You can answer a call at another extension lus mau Automatic Redial Retry When your call is important but your party is busy on O another call you can use automatic redial retry function The IP phone redials the called number automatically until your party is free to take your call Hold T You can use the Hold function when you need something 9 3t or another call is arrives Use this button to temporally hold the current call until you are ready to resume the call You can even pickup the held call at another station g yon y jn 4 m Q Q nm ALL ji e d H Ween A p w Conference Calls This button is used when multiple parties need to be connected simultaneously during a phone conversation Up to five parties including you can be connected in a conference call Call Forwarding y N If you cannot answer an incoming call the call can be IP forwarded to another extension unconditionally while you are busy on a call or when you are away from your VLA phone Page 2 SAMSUNG Electronics Co Ltd OfficeServ IP Phone Do Not Disturb 9 bech Gem N i p S Lee Page Executive Secretary Caller ID SAMSUNG Electronics Co Ltd Je ag XXX
68. irection button to select Ech Then press the Enter button reor ERMS UNG Rese ved c 2 Write amp Sent 3 oran 1 D LS in De m Move to the desired menu and press the Enter button Received Messages Allows you to check text messages or set the status of message reception 1 Press the button and use the direction button to select gt 1 Received Then press the Enter button 2 When a new message is received the screen SAMSUNG that shows the number of messages will appear C Co C C D SAMSUNG Electronics Co Ltd Page 119 APPLICATION MENUS OfficeServ p Penn Message Charge Allows you to review received text messages and to setup how you wish to be notified on the arrival of a new text message 7 Press the button and use the direction button to select gt 1 Received gt 1 Msg Charge Then press the Enter button 2 Select a message from a list of messages SAMSUNG and press the Enter button to see the message content Unchecked Message e If the message is long press EE the direction button and display the rest of the message UUUUUU ie Press the Menu button at the Text Message box screen to reply resending delete the selected message or delete all messages e When free space of the draft memory is 20 of the total space the screen on the right appears Delete the unused messages from the draft to increase the space DE
69. just been called c c c EXP Redialling the Saved Number You can redial the saved number anytime Qa mem n IR LS MEEHE Press the Select button for SAVE REPEAT in the Soft Menu screen or dial 1 7 e 1 7 is the function code for redialling l ES the saved number r7 The saved number is stored in the memory until you save another outside number D 4 Dialling Features Calling From the Lists of the Latest Called Numbers Incoming Calls The Application Menu is used for this function Please refer to the Recent Caller IDs section in the Phone Book part of Application Menus in this guide SAMSUNG Electronics Co Ltd Page 45 Eum AN mmm MAKING A CALL OfficeServ IP Phone Dialling from your Recent Call Log 7 Press the Send button briefly while in standby mode e l fthe Send button is pressed and held about 2 seconds you can redial the last number dialled 2 Up to 60 numbers of recently made EAMEEHE or received calls will be listed in the order they were dialled received An icon to the left of each number will indicate whether it was an outgoing or an incoming answered or missed call UU 3 Use the direction button or Scroll button to move the cursor to the desired telephone number or name 4 Press the Send button or the Enter button e l fthe Send button is pressed the call is connected to the number or name selected If
70. layed on the screen 2 Dial the Trunk line number displayed on the screen to verify the CID The CID of the Trunk line number is displayed on the screen 3 After the inquiry is finished press the Send button to answer the call LY or press the Select button for NND to view further detailed information v on the call or press the Select button for IGNORE to return to the standby mode If you are on a station call the call should be disconnected or put on hold before verifying the CID of a Trunk line call 9 Call Duration Display If the Call Duration Display function is enabled the duration time of outside calls is displayed on the LCD screen e Incoming TRUNK calls The duration time is displayed the moment you answer the call e Outgoing TRUNK calls The duration time is displayed when the called party answers on ISDN trunks or after a preset time on analogue trunks SAMSUNG Electronics Co Ltd Page 95 CONVENIENT FEATURES OfficeServ IP Phone 10 Door Phone Related Features When you phone is programmed to receive calls from the door phone you can answer a call without leaving your desk If the optional electric door release is fitted you can also unlock the door from your phone Answering the Door Phone 7 When a call is received from the door phone your IP phone will receive three short bursts of ring consecutively 2 Lift the handset or press the Send button to connect to
71. ll be away from you desk you can leave an absence message to advise internal callers of your status Internal callers will receive the message on their LCD screen when they call you 1 Lift the handset and press the Screen button until the Soft Menu screen is displayed e Or dial the Programmed Messages function code 4 8 2 Press the Select button for STATUS MSG on the Soft menu screen E ILES ERI Deep HS wn Em Ud 08 fi 3 Dial the Programmed Message code e To cancel the Programmed Message press the Select button for STATUS MSG and dial the Cancel code O O Programmed Messages can also be set by selecting the 7 Absent Msg menu from the Config menu of the Application menus Items 01 to 15 in the table below are programmed messages set by the System Administrator 01 10 are default messages You can personally set the messages for items 16 to 20 Message Number Messages 01 GIVE ME THE CALL 02 TAKE A MESSAGE 03 ASK THEM TO HOLD 04 SEND TO MY VM 05 TRSE TO MY SECY 06 LEAVE A MESSAGE 07 PAGE ME 08 OUT OF TOWN 09 IN AMESSAGE 10 I WILL CALL BACK 11 15 Defined by the System Administrator 16 20 Your personal messages Page 86 SAMSUNG Electronics Co Ltd Office Serv IP Phone CONVENIENT FEATURES 5 Executive Secretary Hot Line Executive Status Display Available only on phones with the Executive Secretary Hot Line feature programmed this fea
72. n to save e You can verify that the group has been saved by pressing the Enter button when the new group is highlighted SAMSUNG Electronics Co Ltd Page 51 MAKING A CALL OfficeServ IP Phone Cy This page is intentionally left blank Page 52 SAMSUNG Electronics Co Ltd ANSWERING A CALL 1 Before Answering a Call The call answering methods and features are summarized in the following table If you want to learn how to use each feature please refer to the detailed description corresponding to each feature Call Type Intercom Calls Outside Calls Call Answering methods Handset speakerphone Feature Answering an intercom call Answering an outside call Automatic answering mode Universal Answer Broadcast answering mode Station Call Pickup Group Call Pickup Answering a waiting call Call Answering Methods Using a handset This function allows you to lift the handset and answer a call Using a speakerphone This function allows you to answer a call through the speakerphone without lifting the handset SAMSUNG Electronics Co Ltd Page 53 ANSWERING A CALL OfficeServ IP Phong 2 Answering an Intercom Call Answering a Ringing Intercom Call 1 When the phone rings a call receipt message l will be displayed on the LCD screen Ta CELL FROM 1234 2 Lift the handset and the ringing call will be automatically connected you Hello
73. n to save or delete the selected number When the popup menu appears select the desired menu to save delete the number or delete all outgoing calls Page 106 SAMSUNG Electronics Co Ltd OfieServPPera 00000707070 00 APPLICATION MENUS Recent Called Numbers The call details and Calling line ID if available of up to the last 30 incoming calls will be saved in the incoming call log You can review the details and dial the Caller ID 1 Press the button and use the direction button to select gt 3 Received Nos Then press the Enter button Z Move to the desired telephone number f SAMSUNG 4 and press the Enter button to review details about the call 3 Press the Send button to dial the selected telephone number e Press the Menu button to save or delete the selected number When the popup menu appears select the desired menu to save delete the number or delete all incoming calls SAMSUNG Electronics Co Ltd Page 107 APPLICATION MENUS OfficeServ IP Phone Telephone Number Registration You can save 1000 speed dial names and 2 400 telephone numbers Each Speed dial name can have the following information registered 5 telephone numbers home mobile phone work school Etc and facsimile e mail group and memo Each speed dial number can also be allocated a speed dial number location 1 Press the button and use the direction button to select gt 4 New number T
74. ng Kono 7 Press the Menu button and use the direction button to select 2 Use the direction button to select the city where f SAMSUNG you want to check local time The local time of the time zone and major cities will be displayed Changing the Time Zone i ZS Wi e You can change the time zone by the following procedure e Press the Menu button in the world time e Then pop up menu will be displayed Do you want to change time zone e Select Yes and press the Enter button e Select the time zone e g Guam Sydney and press the Enter button Page 116 SAMSUNG Electronics Co Ltd OfficeServ IP Pone APPLICATION MENUS D DAY Plus D DAY Plus allows you to enter an important schedule so that you can check the time left until or the time passed from the entered date D Day The D DAY can be entered directly or can also be entered automatically by calculating the number of days before after the entered base date Entering a New D DAY 7 Press the Menu button and use the direction button to select tS gt 7 D Day Plus gt H D Day Add Then press the Enter button 2 Select 1 D Day Exact Date and set each p une 3 option to enter a D Day directly Then press the Enter button El WEE oa e Select 2 D Day Base Off and set m ur Georg Dn the base date number of days and before after D Day menus to calculate C3 SN
75. ng a page RI NGI NG PREFERENCE if ON you can answer a ringing call by pressing the Send button or by lifting the handset CALL COST DI SPLAY if ON the cost of the call in progress will show in the upper right corner of the station display instead of duration of the call May not be available on all systems AUTO CAMPON if ON allows you to automatically camp on to busy stations by remaining off hook without having to press a CAMP ON button AME BGM if ON allows you to hear background music BGM instead of your personal mailbox greeting your caller s hear when Answer Machine Emulation is activated Requires the Samsung Voicemail card and a BGM source programmed for your station AME PASSWORD if ON you must enter your station password to set Answering Machine Emulation on your station This feature requires the Samsung Voicemail card to be installed in your OfficeServ system DI SPLAY SPEED NAME if ON the speed dial name associated with a speed dial number is displayed on your station s LCD display when using speed dial Not available on all systems CI D REVI EW ALL if ON saves information on all calls that ring your station When OFF saves information only on calls that were not answered at the extension or by voice mail Not available on all Systems SECURE OHVA if ON an OHVA announcement from another station will only be heard when you are using the handset When OFF OHVA announcements will be heard through the phone
76. nications will be disabled Use a soft dry cloth to clean the phone Do not use any chemical solvents like wax benzene alcohol thinner aerosols lubricant or detergent The use of chemicals on the phone may cause fading discoloring or damage to the parts Do not place heavy things on the phone It may cause damage to some parts Do not separate repair or remodel the phone arbitrarily If a repair is needed please contact your Authorised Samsung Reseller Page VI SAMSUNG Electronics Co Ltd TABLE OF CONTENTS ABOUT THIS GUIDE dele MER Tm SAFETY CONCERNS EE II E re De EE IV ae RE VI PREPARATION Te MaN FEINE cr 1 2 Checking the Parts in the Eelere 4 3 Name and Features of the ITP 5012L IP phone eres 5 mien g i PR MM LR M 5 Narmeahd Features OF Each E 6 Bottom Panel of the ITP 5012L 0 0 eccccceececeeececeeeeeseeeeeseeeeesaueeeseeeesseueessaeeessaeeeseeeeesaes 8 A Assembling the ITP 5012L IP DDOHDB ccicon orato cono nao ceu Eege 9 Connecting lines to the phone 9 Using the Desktop Grand 10 THINGS YOU SHOULD KNOW 1 About Stations and Trunk Lines 1 cercare Leere eere nensem enne nnns nans ennnen 11 2 EEGENEN 12 Programmable Feature Screen nnne nennen
77. nnne nnns nna nnn rna 12 SO zig CNS c Emm 12 SAMSUNG Electronics Co Ltd Page VII TABLE OF CONTENTS OfficeServ IP Phone S Om St gt w 9 10 11 12 Background Screen nennen nnns nna nnn n ss nna annes inna assis sena arn nnn 13 EXecullve SIraltWsdJI DIO y sisao araen b SabPUp Kad Uotex d T FOU pAn FER rEdUA 13 Application Menu Gcreen eene nennen nnne nnn n nnns naar n nnns nnne 13 Using the Programmable Feature Screen cere ree eere e eren eene nne nnns 14 Using the SOM Menu SCC D 15 Choosing a GI d E 16 Hagen FUNCION OGG c 17 Entering erte 18 Selecting an Input Mode nennen nennen nnns naar nnn nsns 18 Entering Letters of the Alphabet 19 Siren Ee e CN 20 Emernng Tune 20 Mesrine 21 e Ed e Handset fo Bi un E 21 Adjusting Speaker Volume enne nennen nnne nnn nnne nsn nnne nns 21 PCPS TVG RING VOIUMIG NN DE mU 22 Types Ee CU Re c t 23 Changing the Dial de Le TC 23 Telepliohe Status ue Te E 24 zie LED etm 24 GETTING STARTED So gt Se N Page VIII Entering the Environment Setup Mode cere re serre ener nennen nnnm 25 eile S 26 Network Settings NRI recess m 27 ERT ele EE d CC nunne nnmnnn nnnm nnn nnmnnn ennn 29 Setting System Authentication Information s ssunesnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
78. nnnnnnnnnnn nnmnnn 31 Velos SENNO CC 32 EXIDO OCD m 32 SAMSUNG Electronics Co Ltd MAKING A CALL DEZ I Making a e e 33 KEN line leie 33 CAUNO NENO E 34 2 Making an Intercom Call ccssscssssessescssseesseeesseesseeenseeensseeenseeeneoeenseeenseeenseeenseeensenensesssaes 35 Ealing KEE Ee 35 BUSY Station Re le te 36 BUSY Slaton Camp OM E 37 Calling your system operaior nennen nnne nnne nnn nnn nnne nnns 37 3 Making an Outside Call 1 11 lle Leere Leere eer cene e nente natn nasa ansa ansa sa ennn 38 Misses ec e 20 M 38 ail M U 39 AULA Ta CON EE 40 Busy Line Queuing With Callback nnn 41 Making a New Cat 42 E HR E 42 Using Authorization or Account CGodes nennen nnne nnn nnne 43 Saving the Telephone Number 45 Redialling the Saved Number 45 E rhlhuci ee c 45 Calling From the Lists of the Latest Called Numbers Incoming Calls 45 Dialling from Recent Call Log 46 es ou De oet 47 Dialling from the Directory Name 48 ei We ML 49 SAMSUNG Electronics Co Ltd Page IX TABLE OF CONTENTS OfficeServ IP Phone ANSWERING A
79. ny telephone number that includes the entered part will be displayed Entering 123 Searches all numbers including 123 Entering 123 Searches all numbers that start with 123 Entering 123 Searches all numbers that end with 123 4 Move to the telephone number to call and press the Send button e Press the Menu button to change or the details registered for the speed dial name When the popup menu appears select the desired menu to Edit Delete the details registered or to make a New Entry Page 104 SAMSUNG Electronics Co Ltd OfficeServ IP Phone APPLICATION MENUS Search a Telephone Number By Group You can search for telephone numbers by groups registered in the IP phone This will only work if you have allocated speed dial names and numbers to specific groups Refer to Registering New Numbers and Editing Groups later in this section 1 Press the button and use the direction button to select gt 1 Search gt 4 By group Then press the Enter button EAS EGHE 2 Move to the desired group from the list of registered groups and press the Enter button SN gt i EEE O H ru CH d Meet Co a2 inen A conim 5 jacbael n 3 Select the required speed dial name and press Enter button e Press the Menu button to change or the details registered for the speed dial name When the popup menu appears select the desired menu to Edit Delete the details registered
80. o Ltd Page 49 MAKING A CALL OfficeServ IP Phone Conference Groups You can establish a conference simply by selecting one of 5 possible groups and the conference will be setup automatically You can also review and edit the members of each group 1 Press the Conference button in the Conf standby mode Cyd 2 Press the Select button for Group in the conference screen to display the group list e You can load or delete a number in the group by moving to the group and pressing the Menu button Select Save to save the entered number to the group 3 Press the Select button for the required group to display the members of the group Press the Select button for Send AII to establish the conference Page 50 SAMSUNG Electronics Co Ltd D Em To establish a new Conference Group 7 Press the Conference button in the standby mode 2 Press the Select button for EAM EHH tg HS Group in the conference screen to display the group list K Press the left Select button of the entry boxes and enter the phone numbers of the participants Press the Enter button after each participant to activate each member e X Each activated member is indicated by a black Square in the entry box on the right hand side of the conference screen 4 Press the Menu button In the pop menu select the Save option D Enter the name of the group and press the Enter butto
81. o the desired function e The Executive Status Display screen will show up only on the phone where the Executive Secretary feature is set up Programmable Feature Screen Soft menu screen E NE 4h td d 1 3 K l For the main screen refer to the Introduction of Main Screens section If you want to use the function code to activate a function refer to the next page If you want to see additional menu pages or text on the LCD screen scroll up and down using the Scroll key direction buttons or next page Select button Page 16 SAMSUNG Electronics Co Ltd 6 Using a Function Code Many of the OfficeServ system functions can be invoked by dialling function codes Please refer to the table below for the default function codes these maybe changed in your system refer to your System Administrator Dial Button Functions Dal Button Functions Se e 3XX Note Delete from the group 7XX Note Page forward 8X Page 0 1 2 3 4 internal zone Page V 2 0 4 external zone 10 XXX Page all the external zones 11 _Set Clear a call on hold 556 Page all the zones 55 124 XXX Pick up a call on hold from Meet Me Page pickup another station 13 Change to self station level 164XXX Direct call pickup 19 Universal Answer 43 Set Return a message 500 5XX Station Group Note 44 Reserve access to station Clear all forwarding calls Trunk line during a call
82. o the message Coo saw Y to be retrieved and press the Menu button Then you can send modify delete delete all the draft messages or add a new message e To check a message select the message from the Message Catalog List screen and press the Enter button Page 126 SAMSUNG Electronics Co Ltd OfficeServ IP Pann APPLICATION MENUS 6 Volume Adjustment Press the down direction tton to enter the Ring type Volume menu OR Press the Menu button and use the direction buttons to select Then press the Enter button SAMSUNG m Se e Rina Type walume Vi Move to the desired menu and press the Enter button Selecting a Ring Type Allows you to select a ring type for incoming calls 7 Press the button and use the direction button to select gt 1 Ring type Then press the Enter button 2 There are 8 ring types SAMSUNG Use the K Enter gt direction button to select the desired ring type Then press the Enter button C IC m om SAMSUNG Electronics Co Ltd Page 127 APPLICATION MENUS OfficeServ IP Phone Ringer Volume Allows you to set the volume of the ringer 1 Press the button and use the direction button to select gt 2 Ringer Then press the Enter button 2 There are 8 volume levels f SAMSUNG Press the V Volume A button to set the volume S iii LUS Off hook Volume Allows you to set
83. one and connect it again after about 10 seconds Refer to Assembling the ITP 5012L IP phone section of Preparation in this guide The phone does function after booting 2 If the screen of the phone displays IP conflict you should consult your IT Manager Indicates another network device e g PC is using the same IP address as your phone 2 f the screen of the phone displays ID conflict you should consult your IT Manager Indicates the user ID for your phone is already in use by another IP phone user Dial tone is not heard even if you lift the handset or press the Speaker button 2 Check the data network cable and the data cable to your PC are connected correctly to the LAN and PC sockets respectively 2 If the phone s dial mode is set to Enbloc you will hear dial tone only after pressing the Send button Refer to Dial Mode of Config in the Application Menus section of this guide 2 Check the network environment is setup correctly in the phone Refer to the Getting Started section of this guide SAMSUNG Electronics Co Ltd Page 145 ANNEX OfficeSery IP Phone Nothing appears on the LCD screen while the ITP 5012L phone is being used 2 Check the data network cable is correctly connected to the LAN socket on the ITP 5012L phone Refer to Assembling the ITP 5012L IP phone section of Preparation in this guide The ITP 5012L phone does not ring and volume is too low 2
84. options displayed on the LCD screen or expose other available options not currently displayed Page 6 SAMSUNG Electronics Co Ltd Conference Button This button is used to connect multiple callers in a conference call Transfer Button This button is used to transfer a call to another station or to access your station s programming options Navigation Buttons You can easily check the phone Application menus Phonebook E Diary Message Volume Forward Config and My Phone with an icon or menu on the LCD screen Microphone The microphone when in speakerphone mode and is located under the Navigation buttons Hold Button This button is used for briefly holding a call without hanging up Speaker Button This button is used for making a call through the speaker without using the handset Dial Buttons The dial buttons are used for entering numbers and characters 9 Speaker Used for providing ring tones paging announcements and in speakerphone mode SAMSUNG Electronics Co Ltd Page 7 PREPARATION Office Serv IP Phone Bottom Panel of the ITP 5012L Grooves for mounting the desktop stand tren n one e nnn n eee TTTMLMMMM LAN connection port eee enna eens PC connection port potes cc ca aecaaae Power adaptor II 2 CC connection port DN 5 f Ge Recording device Handset connection port Connection port Q LAN connection port Connect the LAN cable
85. or to make a New Entry d Select one of the phone numbers mobile phone home work or other programmed and press the Send button SAMSUNG Electronics Co Ltd Page 105 APPLICATION MENUS OfficeServ IP Phone Search a Telephone Number By Time You can search for any telephone number based on the time the telephone number was registered in the phone Speed dial names will be displayed commencing with the latest entry 1 Press the button and use the direction button to select gt 1 Search gt 5 By time Then press the Enter button Z The list of all the registered names is displayed move to required name and press the Enter button e Press the Menu button to change or delete the selected number When the popup menu appears select the desired menu to Edit Delete the detail registered or make a New Entry SAMSUNG 3 Move to the required telephone number to call and press the Send button Recent Caller Numbers The last 30 called numbers will be saved You can review to details and redial any one of these called numbers 1 Press the button and use the direction button to select gt 2 Dialed Nos Then press the Enter button 2 Move to the desired telephone number giele and press the Enter button to review details of the previous call 000000 C CJ C C C C 3 Press the Send button to dial the selected telephone number e Press the Menu butto
86. ot bo A6 message the reserved extension number 4 Lift the handset to call the now idle station 9 Begin speaking after the other party picks up the phone A callback will be cancelled if not answered within 30 seconds After the call is finished the callback reservation will be automatically cleared Callback can also be set for a station user that does not answer your call The callback will occur after the called station user next uses their phone Page 36 SAMSUNG Electronics Co Ltd Busy Station Camp On When you call another station and receive a busy signal but you do not want to wait for a callback this function allows you to camp on to the busy extension 1 After calling a busy station press the FAMENNE Select button corresponding to the CAMP ON displayed on the LCD screen 2 The called station will receive off hook ring tone repeated every few seconds to indicate that your call is waiting 3 Wait for the called party to answer The called station must release its first call or place it on hold before answering the camp on e Calling your system operator Dial 9 to call the system operator or a group of operators If a specific operator needs to be called dial that person s extension number wv III aaa IAE SAMSUNG Electronics Co Ltd Page 37 Eum AN mmm MAKING A CALL OfficeServ IP Phone 3 Making an Outside Call Making an Outside Call
87. phone number C CI C C Station ON OFF Allows you to set or disable functions of your phone 1 Press the Menu button and use the direction buttons to select ae gt 0 Station ON OFF Then press the Enter button Lid ig 2 Move to the desired menu and SAMSUNG press the Enter button to toggle the cer feature On and Off MIT Hi Silt TiAl iG A ar Fai C CI C C J CI C J ug E H SAMSUNG Electronics Co Ltd Page 137 iplo pie P rs ve APPLICATION MENUS OfficeServ IP Phone The functions which can be tailored to your individual requirements in Station ON Off are Page 138 AUTO HOLD if ON an existing external call is automatically placed on hold if a CALL button trunk button or trunk group button is pressed during call For example to answer a second incoming call AUTO TI MER if ON the stopwatch timer automatically starts during an external call HEADSET USE if ON this feature disables the hook switch allowing you to answer all calls when using a headset by pressing the Speaker or Send button as applicable HOT KEYPAD if ON this feature allows the you to dial numbers in Overlap dialling mode without having to first lift the handset or press the Speaker button KEY TOUCH TONE if ON allows the you to hear a tone when pressing buttons on your station PAGE REJOIN if ON allows you to hear the latter part of page announcements when you become free duri
88. ppear i i Select Yes and press the Enter button nn e Press Delete All to delete all the schedules Then the Do you want to delete all message will appear Select Yes and press the Enter button SAMSUNG Electronics Co Ltd Page 113 APPLICATION MENUS OfficeServ IP Phone Memo Pad Allows you to save a simple memo to the IP phone l Entering a Memo 1 Press the Menu button and use the direction button to select gt 4 Memo Pad 1 Add New Memo Then press the Enter button Z Enter the memo in the Memo screen am SAMSUNG v and press the Enter button to save e X Please refer to the Entering Characters section of Things You Should Know in this guide for entering characters I Checking Modifying Deleting Registering Memo 1 Press the Menu button and use the direction buttons to select CA 4 Memo Pad gt 2 Search Then press the Enter button Z Select the desired memo and press SAMSUNG the Menu button to add a new memo or edit delete existing memos WEATHER e Press Add to add a new memo Cleaner 1 Add 2 Edit 3 Delete 4 Delete All e Press Edit to modify a selected memo e Press Delete to delete the selected memo e Press Delete All to delete all registered memos CJ C C C 3 Press the Enter button to review details of the selected memo Page 114 SAMSUNG
89. r entering characters Co CI C3 EH CI 3 The speed dial name s matching the entry will be displayed from the Phone Book If the Enter button is pressed without entering any name all speed dial names will be displayed 4 Press the Enter button on the selected name to see the saved details telephone numbers email address or notes of the selected name e Press the Menu button to change or the details registered for the speed dial name When the popup menu appears select the desired menu to Edit Delete the details registered or to make a New Entry 5 Move to the desired telephone number and press the Send button to dial the number SAMSUNG Electronics Co Ltd Page 103 APPLICATION MENUS OfficeServ IP Phone Search By Telephone Number You can search based on the telephone number or part of a telephone number registered in the IP phone 1 Press the button and use the direction button to select gt 1 Search gt 3 By phone number Then press the Enter button Z The screen that prompts you to enter a telephone number appears enter the telephone number to search and press the Enter button Co C J C C J CI C J 3 The speed dial name s related to entered telephone number is displayed e If you press the Enter button without entering the phone number a list of all the telephone numbers will be displayed Even if the part of the telephone number is entered a list of a
90. ress the Select button for Se GROUP LISTEN during the call 2 The conversation is audible to others through the speaker 3 To disable the speaker and resume a personal nmn conversation press the Select button for LISTEN OFF To prevent feedback when disconnecting the call with Group Listening ON select LISTEN OFF before disconnecting the call Page 92 SAMSUNG Electronics Co Ltd 8 Caller ID CID Presentation The OfficeServ system can be set to display not only the number but also the name of the caller prior to answering a call The presentation of the Caller Id is an optional service provided by your telephone company CID Presentation is applicable to both ISDN and analogue PSTN lines To activate the CID features you must have the feature keys programmed in you Programmable Feature key screen Refer to your System Administrator to ensure the service is available on your phone lines and the features specified below are available on your ITP 5012L phone However the CI D may not be provided in cases listed below When the caller requested non disclosure of his or her phone number When the caller call from regions where the CID Presentation service is not provided Example International calls When the caller calls from a public phone When the information received is damaged or not complete When the telephone company fails to transmit the CID To set the display type of the CID Pr
91. rs section of Things You Should Know part in this guide for entering characters Specific Directory buttons can be placed in the Programmable features screen for single button access to each directory required Please consult your System Administrator for details Page 48 SAMSUNG Electronics Co Ltd Conference Call Up to 5 members including you can participate in a conference simultaneously 7 Press Conference button in the standby mode Z Press the Select button for GH mmm KC r E212 Group in the conference screen to display the group list 3 Press the left Select button of the entry box and enter the phone numbers of the participants And press the Enter button e To save the entered phone numbers in the group press the Menu button e X You can set or cancel the participant by pressing the right Select button 4 Press the Select button of the Send All menu The conference connection status of all the numbers is displayed e To disconnect a number from the conference press the Select button of the Delete menu on the right side of the number s on Isi E Xe ST nl i x Darata If you press the Transfer button and dial the conference function code 4 6 you can use the conference function to add additional parties Please follow the displayed instructions SAMSUNG Electronics C
92. s Then press the Enter button e If you do not press the Send button before the Enbloc timeout the entered phone number will be cancelled and the number must be re entered This function is applied to the application menu screen C3 IC Il c C C C e Enbloc This is a dial mode set in the IP phone by default Enter the phone number and press the Send button to make a call In the Enbloc mode you can just delete an incorrect number using the Cancel button and re enter the phone number without hanging up the IP phone and starting again SAMSUNG Electronics Co Ltd Page 141 APPLICATION MENUS OfficeServ p Denn News Color Allows you to set the color of characters of OfficeServ News in the calendar screen 1 Press the Menu button and use the direction buttons to select e gt 6 News Color Then press the Enter button Sr Diese 2 Select Light or Dark eg e Light The black news characters are displayed on the white background screen e Dark The white news characters are displayed on the black background screen Page 142 SAMSUNG Electronics Co Ltd OffiaserviPRom APPLICATION MENUS Privacy Option Allows you to restrict unauthorised access to the Application Menus on your phone To access the Application Menus you must enter your phone is the privacy option is set 1 Press the Menu button and use the direction buttons to select 257 7
93. s Allows you to determine whether internal numbers or internal names will be displayed in the Programmable features screen 1 Press the Menu button and use the direction buttons to select dP gt 8 Internal call Then press the Enter button Lit ig CR Z Use the Left Right direction buttons to select SAMSUNG a number or name Then press the Enter button C CI C CI CI CI Page 136 SAMSUNG Electronics Co Ltd OfficeServ IP Phone APPLICATION MENUS Dial Mode Allows you to set the dial mode when making a call In Enbloc mode which is set by default you enter the phone number first and press the Send button to connect to the other party In the Overlap mode as you enter the phone number the call connection will be made immediately 7 Press the Menu button and use the direction buttons to select dP gt 9 Dial Mode Then press the Enter button Lid ia wm Z Use the Left Right direction buttons to select SAMSUNG the Dial Mode Then press the Enter button e Enbloc This mode is set to the IP phone by default Enter the phone number and press the Send button to make a call In the Enbloc mode you can just delete a wrong phone number and re enter the phone number without hanging up the IP phone and re pressing the phone number e Overlap Press the phone number to connect to another party immediately If you press a wrong number hang up the IP phone and re enter the
94. screen Refer to the Application Menus section PM I 07 00 5 zZznixz FE BIB 19204 Executive Status Display This screen appears when the Screen button _ FAMSINE is pressed three 3 times during standby mode ET The telephone shows this screen only when the Executive Secretary function is set and the secretary can conveniently set the executive status appropriate to each situation 7 p EEL i ml Ene utrer status H THE RCEIM HA MEETING IH HOUSE OUT OF TOW GUHE Hora SHORT TERM TRE LONG TERM TRIP OH EACATIDN Application Menu Screen This screen appears when the Menu button SAMSUNG ag TT DG S i P Beck E Dlary kesme Volume is pressed during standby mode The Phonebook E diary Message Volume Forward Config and My Phone menus are displayed with icons S d Forward Config We Dann JUUUDUU SAMSUNG Electronics Co Ltd Page 13 THINGS YOU SHOULD KNOW OfficeServ IP Phone 3 Using the Programmable Feature Screen In this screen the various features programmed in the telephone system are displayed such as speed dial keys You can use the features by pressing the associated Select button 7 When the telephone is in standby mode or during a call press the Screen button until the programmable feature screen is al ii displayed Z Press the Select button of the required feature from the displayed features For example if you
95. se the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or experienced radio TV technician for help COPYRIGHT This manual is proprietary to SAMSUNG Electronics Co Ltd and is protected by copyright No information contained herein may be copied translated transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co Ltd TRADEMARKS OfficeServ ITP 5012L is the trademark of SAMSUNG Electronics Co Ltd Product names mentioned in this document may be trademarks and or registered trademarks of their respective companies Please read this guide before using the ITP 5012L IP phone and follow the instructions to use the ITP 5012L IP phone safely and correctly This manual may be changed for the product improvement standardization and other technical reasons without prior notice For further information on the updated manual or the content contained in the manual contact your Authorised Samsung Reseller HYPERLINK 2003 SAMSUNG Electronics Co Ltd All rights reserved ABOUT THIS GUIDE This User guide provides instructions for the use of Samsungs latest ITP 5012L large LCD IP Phone that can be used in connection with the Samsung s Enterprise IP Solutions OfficeServ System Please take the time to study this
96. t button for 1AMSEHE PAGE displayed on the screen D DUO 3 Dial to page all internal and external zones 4 Deliver the announcement after the confirmation tone The announcement will be broadcasted through the speakers in all external and internal zones 5 Replace the handset upon completing the page Page 76 SAMSUNG Electronics Co Ltd OfficeServ IP Phone CONVENIENT FEATURES Meet Me Page You can use page to find the recipient of a call 7 Lift the handset e Or dial the Meet Me Page function code 51 4 Z Press the Select button for HL MEET ME PAGE displayed on the screen UB 3 Dial the page zone number 0 9 4 After the confirmation tone advise the the person you require to dial 5 6 gd Mr XXX Press the 5 6 button 5 The Please press ANSWER WAIT FAMENNE message is displayed on the screen Press the Select button for ANSWER WAIT 3 Press the ANSWER WAIT menu after paging e Or Press Transfer followed by 5 4 RSC L r SAMSUNG Electronics Co Ltd Page 77 CONVENIENT FEATURES 6 The Wait until the recipient responds message Is displayed You should hold on to the handset until the recipient dials the page answer code 5 6 Once the recipient enters the page answer code 5 6 the recipient will be automatically connected to you OfficeServ i Phone Trons B fa Call Park and Page zi
97. td OfficeServ IP Phone THINGS YOU SHOULD KNOW 9 Types of Signal Tone The types of signal tone used in this telephone system are described in the following table Signal Signal Interval Tone Name m A steady tone that indicates E DNE you can begin dialling S Ring back Indicates the station you dialled tone Is ringing 5 Indicates the station you dialled LP LSI Le usy tone is busy 0 5s ON 0 58 OFF Indicates your call is being held Transfer tone and you can dial another station Very short beeps that indicate you have correctly set or cancelled a system feature Confirmation tone The Signal Interval may vary for each country 10 Changing the Dial Mode The OfficeServ system allows you to dial to the local telephone network using either pulse hl mechanical or tone dialling modes 8 To change from pulse mechanical dial mode to dy 25 ks anni w KZ tone dial mode press the button while dialling an external number Then every number pressed after the button will be transmitted in tone mode electronic mode SAMSUNG Electronics Co Ltd Page 23 THINGS YOU SHOULD KNOW OfficeServ IP Phone 11 Telephone Status Indicator The status indicator turns on or off according to the telephone status Situation Status Indicator em Busy oteady red Station Ring Flashing red Trunk Ring Flashing blue Recall Ring Flashing purple Message Camp On Flashing red DND Fast
98. ter a name of up to 11 characters and press the Enter button e X Please refer to the Entering Characters section of Things You Should Know in this guide for entering characters 000000 Network Information Allows you to view the network information registered in your phone 1 Press the Menu button and use the direction button to select e gt 3 Network Info Then press the Enter button Sr Dias 2 The network information IP Address Sub Net SAMSUNG wl mask Gateway Server IP and MAC Address is displayed ETT tB 3 1 TIG HR SH RH EH CJ C C D BSE Eii Hiel Page 140 SAMSUNG Electronics Co Ltd OfficeServ IP Pone APPLICATION MENUS Viewing Status Information Allows you to check the feature status registered on your phone 1 Press the Menu and use the direction buttons to select e gt 4 Status Info Then press the Enter button Aare 2 Displays the Call Forwarding Absent Message f swim Hi DND and Lock status of your IP phone Enbloc Timeout Allows you to set a valid time from entering a phone number to pressing the Send button when the dial mode of the IP phone is set to Enbloc 1 Press the Menu button and use the direction buttons to select e gt 5 Enbloc Timeout Then press the Enter button Pete 5 2 Use the direction button to select an Enbloc SAMSUNG Timeout time options are 30 seconds a minute three minute
99. the Enter button is pressed you can view information about the call including the caller s name time and date of connection and call duration After viewing the information you can press the Send button to dial the number D The call will be made using the speakerphone You can switch from the speakerphone to the handset by lifting the handset Page 46 SAMSUNG Electronics Co Ltd Speed Dialling The OfficeServ system can store up to 500 frequently dialled telephone numbers in the system speed dial list In addition you can have up to 50 personal speed dial numbers stored in the system e You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 7 When the phone is in standby mode press the Screen button repeatedly until the Soft menu screen appears e Or press the Speaker button or dial 1 6 the function code for speed dialling TTET 2 Press the Select button corresponding to the SPEED DIAL button displayed on the Soft menu screen 3 Dial the speed dial number required and the associated telephone number will be dialled automatically 4 The phone of the other party will ring Begin speaking after the other party picks up the phone The ITP 5012L also has an internal Phone Book for storing frequently called numbers Refer to the Phone Book section of Application Menus
100. the dial button 0 to insert a blank Press the Cancel button to delete special characters one by one Press the Cancel button for more than 2 seconds to delete all characters Press the Menu button to select the numeric input mode and then press the dial button associated with the desired number Page 20 SAMSUNG Electronics Co Ltd OffaServPPaa THINGS YOU SHOULD KNOW _ 8 Volume Adjustment WVolumeA button is used for adjusting the volume of the handset speaker and ringer Adjusting Handset Volume l During a call using the handset press the Volume A button to increase C TD the handset volume d Z Press the V Volume button to decrease the handset volume Adjusting Speaker Volume 1 During a call using the Speaker button press the Volume A button to increase y Volume A the speaker volume d Z Press the V Volume button to decrease v Volume A the speaker volume mi SAMSUNG Electronics Co Ltd Page 21 THINGS YOU SHOULD KNOW OfficeServ IP Phone Adjusting Ring Volume 7 To increase the ring volume press the Volume A button while the phone is ringing 2 To decrease the speaker volume press the TTT V Volume button while the phone Misi eo is ringing e n order to set the required volume of the various options for this IP phone refer to the Volume Menu of Application Menus described in this guide Page 22 SAMSUNG Electronics Co L
101. the dial buttons 0 9 and to enter a new IP address and press the Enter button e Be careful not to enter a duplicate IP address since the data network will not support duplicated IP addresses f Select 3 Netmask to display the current Input Neajymuask Netmask address of the IP phone XX XXX XXX XXX d To change the Netmask address enter a new address and press the Enter button 8 Select 4 Gateway to display the current ae CHE Lil alee i Gateway address of the IP phone KN XXX MXN XXX D To change the Gateway address enter a new address and press the Enter button Page 28 SAMSUNG Electronics Co Ltd OfficeServ ir Phone 4 Load amp Upgrade Settings You can verify or change the upgrade environment of the IP phone 7 Use the AN N button to move to rile the 3 Load amp Upgrade menu atapi and press Enter button d Lasi amp Uam d yabeum D Sener B Exil Z The submenus are displayed Nr Cae i 3 A Famal 3 Select 1 Load Option and designate l Fifa System the source of program for the IP phone a TFTP dicen nur Upgrade Goginan GETTING STARTED e Select 1 File System to operate programs saved in the IP phone flash memory e Select 2 TFTP down run to download programs saved in the TFTP server to the RAM memory of the IP phone the location of the server SAMSUNG Electronics Co Ltd When you select 2 TFTP down r
102. the door phone 3 If an electric door lock is installed dial 1 3 to open the door Calling the Door Phone You can call the door phone to listen to what is happening outside or in other rooms Dial the station number of the door phone You can listen or speak through Hello the door phone Page 96 SAMSUNG Electronics Co Ltd D Em 11 Background Music If background music is available on your OfficeServ system you can listen to the background music through your ITP 5012L phone s speaker in standby mode 1 Press the Hold button to listen to the background music 2 Press the Hold button again to turn off the music 3 You can adjust the volume using the V Volume A button This does not affect CCEZO the speaker volume d Only the System Administrator can set and change the background music source SAMSUNG Electronics Co Ltd Page 97 CONVENIENT FEATURES OfficeServ IP Phone Cy This page is intentionally left blank Page 98 SAMSUNG Electronics Co Ltd APPLICATION MENUS 1 Navigation Buttons Navigation buttons are provided for your convenience Menu Button When the Menu button is pressed in the standby mode the phones application menus are displayed as icons If the End button or Speaker button is pressed in the application menus the phone automatically exits the menus Send Button The phone is set to Enbloc dialling mode as default So
103. the function code for Follow Me Z Enter the number of your phone or the station you want to redirect calls from 3 Wait for the confirmation tone and hang up All your calls will be forwarded to the new location e The Transfer button LED at your phone will turn on to Indicate Forward follow me has been set e The forwarding icon will be displayed on the top of the phones LCD panel to indicate Forward has been set Page 72 SAMSUNG Electronics Co Ltd D m Lm m OfficeServ ir Phone 2 Do Not Disturb DND This feature is used to block incoming calls Setting Cancelling DND 1 Press the Screen button until the Soft menu screen is displayed e Or dial the DND setup code 4 0 1 2 Press the Select button for DND 3 Press the Select button for SAVE to set DND e Press the Select button for CLEAR to clear the DND setting 4 The status indicator blinks to indicate that the DND mode is set SAMSUNG Electronics Co Ltd SAM GEE De uu l CONVENIENT FEATURES oneness LAST APRN sMWEmEREAT 3 SPEO De perci 3 UNN ARTATE PAGE PWI GC Jm MESA SE PUE j LN MEET ME FALE SAMSUNG Page 73 CONVENIENT FEATURES OfficeServ IP Phonn 3 Paging This feature is used to broadcast announcements through the phone s internal speaker and or optional external speakers Internal Page To broadcast through the station speakers 7
104. the station number 3 Commence conversation with the recipient of the station call 4 Press Transfer button to reconnect Transfer to the outside call on hold You can switch between the outside caller and the internal party by pressing the PI Transfer button SAMSUNG Electronics Co Ltd Page 63 FEATURES USED DURING A CALL OfficeServ IP Phone Call Transfer While on an outside call you can transfer the call to another internal or outside party 7 Press Transfer button during the call 2 Dial the station outside number to which the call should be transferred 3 Press the End button or replace the handset to immediately transfer the call or wait for the called party to answer and announce the transfer before disconnecting the call If the recipient of the transferred call does not answer or rejects the transfer the call will recall to you You can also press the Transfer button to reconnect to the outside caller If the station you wish to transfer the call to is busy you can camp on the caller to the busy station by pressing the End button The busy station will receive off hook ring to indicate a camp on call Page 64 SAMSUNG Electronics Co Ltd OfficeServ IP Phone FEATURES USED DURING A CALL Transfer to the Voice Mailbox You can automatically transfer the incoming call to the voice mailbox The OfficeServ system should have the Samsung Voice Mail Service SVMi card
105. the volume of the Off hook ring that that indicates a waiting call 7 Press the button and use the direction buttons to select gt 3 OffHook Ring Then press the Enter button AMSUNG 2 There are 8 volume levels s Press the V Volume A button to set the volume OffHook Ring g ull UUDDOD e Page 128 SAMSUNG Electronics Co Ltd Handset Volume Allows you to set the volume when speaking through the handset 1 Press the button and use the direction buttons to select gt 4 Handset Then press the Enter button Z There are 8 volume levels iudei Press the V Volume A button to set the volume D ilii UU Speaker Volume Allows you to set the volume of the speaker when using the phone in speakerphone mode 1 Press the button and use the direction buttons to select gt 5 Speaker Then press the Enter button 2 There are 16 volume levels SAMSUNG Press the V Volume A button to set the volume Speaker m al 000000 SAMSUNG Electronics Co Ltd Page 129 APPLICATION MENUS OfficeServ IP Phone BGM Volume Allows you to set the Back Ground Music BGM volume when the BGM is set on the IP phone o If BGM is not available on your phone refer to your System Administrator 1 Press the button and use the direction buttons to select gt 6 BGM Then press the Enter button 2 There are 16 volume levels SAMSUNG Press the
106. ture is used to display the in out status of the executive or to conveniently set messages between the executive and secretary e An icon indicating an executive or secretary is displayed on the upper section of the LCD screen 7 Inthe standby mode of the phone where the Executive Secretary Hot Line is enabled press the Screen button until the Executive Status screen is displayed 2 Press the Select button corresponding to EAMSEHE the status of the executive The current status EE 7 31 m will be indicated by a grey filled status box WAND i p IM HE GIN Iu Le Hc SHORE TERM E j Im TEM TEIP Gh keim SAMSUNG Electronics Co Ltd Page 87 CONVENIENT FEATURES Call Transfer from Secretary to Executive OfficeServ IP Phone The programmed secretary station will receive calls for the executive first and transfer the calls to the executive 7 After the secretary answers the call and verifies the nature of the caller s business the secretary presses the Select button for BOSS in the programmable features screen to notify the executive of the call 2 The secretary replaces the handset to complete the transfer of the call to the executive e If the executive does not answer the secretary Should reconnect with the caller by pressing the Hold button Page 88 Fr e RENE W III Wu EE E E H 2a sch mmm ORNA D m n E SAMSUNG
107. un you must consult System Administrator to know Page 29 GETTING STARTED OfficeServ IP Phone 4 The 2 Upgrade Program menu is used for upgrading the phone s program ke Nues Enter the IP address of the TFTP server from which the program should be downloaded Press the Enter button to start the program download process If the correct TFTP server IP address is programmed press Enter to start the download process 5 The 3 Upgrade Bootrom menu is Input TFTP Sarvar used for upgrading the phone s Bootrom Or OE YEN YYY e Enter the IP address of the TFTP server from which the Bootrom program should be downloaded and press the Enter button e ThelP phone is rebooted after downloading the Bootrom program and the Environment Setup Main Menu appears At this time you don t need press the Menu button O The 4 Format menu is used to delete previously saved programs Check with your System administrator before using this option E After formatting the IP phone download a new program through the 2 Upgrade Program menu Page 30 SAMSUNG Electronics Co Ltd OfficeServ IP Phone GETTING STARTED 5 Setting System Authentication Information This function is used to set the IP address of the OfficeServ system connected to the IP phone and the authentication ID and password of the IP phone The ID and password of this menu are used when initially setting the IP phone and are not required
108. want to use the Message feature you can press the Select button next to Message e Example of the Programmable Feature e Example of the Programmable Feature screen screen during a call that appears when the Screen button is pressed twice in standby mode SAMSUNG W OI DEED WEINI When the phone is in standby mode the programmable feature screen Soft Menu screen Executive status display and background screen are displayed consecutively whenever the Screen button is pressed Press the Screen button until the desired screen appears The features displayed on the programmable feature screen can be tailored to your requirements Please consult your System Administrator Page 14 SAMSUNG Electronics Co Ltd OfficeServ IP Phone THINGS YOU SHOULD KNOW 4 Using the Soft Menu Screen In the Soft Menu screen the various features that can be used during the setup of a call or during standby mode are displayed You can use those features by pressing the associated Select button 7 When the telephone is in standby mode or Screen during a call press the Screen button until the Soft menu screen is displayed ih e Even if you do not press the N Screen button during a call the features that can be used during a call will be displayed Z Press the Select button of the desired function from the displayed menus For example if you want to use the Last Redial feature you
109. wering a call for a different station to the one you expect Use the station pickup to be sure you pick up the station call you require SAMSUNG Electronics Co Ltd Page 59 ANSWERING A CALL OfficeServ IP Phone Answering a Waiting Call When currently on a call and a second call arrives from another station outside caller this feature allows you to answer the waiting call 7 Press the Screen button until the Programmable Feature screen appears LO Ch e Z Press the Select button for the LCD Trunk flashing button in the Programmable Feature screen e If an automatic hold feature is set up on your phone the current call will be placed C E CH D D on hold automatically otherwise it will be disconnected 3 Alternatively when a new incoming call LEE arrives press the Hold button to place your existing call in Hold and then press the Select button of the flashing button in the Programmable Feature screen 1 Hold i wl L dh a Page 60 SAMSUNG Electronics Co Ltd FEATURES USED DURING A CALL 1 During an Intercom Call Features that can be used conveniently during an intercom call are described below Hold an Intercom Call You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later 1 Press Hold button and replace the handset to put the current call on hold e The int
110. while using the functions of the IP phone If a function of the IP phone such as Lock requests a password enter the system password set the Config Password menu 7 Use the AN N button to move to 1 domme the 5 Server menu and press Waert the Enter button i rus Lipxr ada Sere Ep Ka E ko ra Z The submenus are displayed e f the OfficeServ system is set to request the ID and password of the IP phone 2 ID and 3 Password shall be entered n2 Password EN hh 3 The 1 Server IP menu is used for E Input SarearnP p verifying or changing the IP address KEN KINO KEY Gi of the OfficeServ system Verify the current IP address of the OfficeServ system before making any changes To change the IP address enter a new address and press the Enter button 4 2 ID and 3 Password are user x information required for connecting to xu the OfficeServ system Contact your System Administrator for the x maar ii correct ID and password tium The ID is composed of maximum 16 letters and numbers Capital and lower case letters are not distinguished The password is composed of a maximum 8 numbers The password is displayed as when entered R SAMSUNG Electronics Co Ltd Page 31 GETTING STARTED OfficeSery IP Phone 6 Verifying Settings You can verify the IP phone settings after setup Incorrect settings can be adjusted after verification 7 Use the T AN

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