SATO CT400 User's Manual
Contents
1. A parallel IEEE1284 interface cable must be Host IF r used to realise the high data transfer rate of the Connector n lt printer s parallel port If an optional interface a is installed the appropriate cable should be used 7 Load the ribbon and media following the instructions in the next section 8 Configure the printer for label width and operating mode by referring to the Operator amp Technical Reference Manual Section 2 CT4xx Series Quick Guide Pg 4 CT4xx Series Quick Guide Pg 9 9 Apply power to the printer by placing the AC Power switch in the ON 1 Troubleshooting position 10 Print a test label to verify the printer is set up and operating correctly pga Heese L Is the Printer powered up and ONLINE Ribbon Loading CT4xxTT only 2 Do any of the Front Panel LEDs indicate an error condition If the Error LED is lighted it may mean the print head assembly is open The SATO CT Series ribbons come shrink wrapped with a 12 305mm leader pre attached to a take up core There are 3 widths of ribbon available for the CT Series printers 4 3 110mm 3 76mm amp 1 75 45mm 3 Is the Print Head in the down and latched position Using the IEEE 1284 Parallel Interface 1 Power off the printer Head Laich SAT 1 Is the IEEE 1284 printer cable connected securely to your parallel port 2 Open the Top Cover by pressing the release Ribbon Position Ags yi ach DB 25S Female on the PC and to t2. NAVAS DCS amp Labelling Worldwide HQ Japan Singapore Malaysia Thailand China USA Belgium Germany Poland UK Holland Factory Malaysia Malaysia SATO International Pte Ltd SATO Corporation SATO Asia Pacific Pte Ltd SATO Auto ID Malaysia Sdn Bhd SATO Auto ID Thailand Co Ltd SATO Shanghai Co Ltd SATO America Inc SATO Europe NV SATO Deutchland GmbH SATO Polska SP Z O O SATO UK Ltd SATO Rotterdam Logistics Center SATO Malaysia Electronics Manufacturing Sdn Bhd SATO Labelling Malaysia Electronics Sdn Bhd NAVAL DCS amp Labelling Worldwide CT400 CT410 Plug amp Play Retail Punter naa F ai NAVAS DCS amp Labelling Worldwide SATO Asia Pacific Pte Ltd 438A Alexandra Road 05 01 02 Alexandra Technopark Singapore 119967 Tel 65 6271 5300 Fax 65 6273 6011 Sales Hotline 65 6276 2722 Service Hotline 65 6273 6455 Email sales satoasiapacific com Website www satoworldwide com Copyright 2003 SATO Asia Pacific Pte Ltd Warning This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps necessary to correct the interference All rights reserved No part of this document may be reproduced or issued t
3. 0 zero for an O letter or vice versa ll You have not missed any lt ESC gt characters where they are needed lil Make sure all printer command codes are in Capital Letters If you have checked all of the above and the printer is still not printing you may want to try a Buffer Hex Dump to determine what if anything the printer is receiving from your computer Using the RS232C Serial Interface 1 Is the RS232C Serial Cable connected securely to your serial port on the PC DB 25S or DB 9S Male and to the RS232C connector on the printer Is the cable defective At the very least you should be using a Null Modem Cable which crosses pins in a specific manner This should enable your printer to print But we recommend that you eventually use a cable built to specifications as described in Section 5 of the Operator amp Technical Reference Manual Interface Specifications Is the RS232 Interface option installed in the printer DSW 8 must be in the OFF Position to enable the Optional Interface Check for obvious errors in the data stream Is the data properly framed with the lt ESC gt A and lt ESC gt Z commands If after sending your job to the printer it only beeps and displays an error message of the 7 segment display you may have a configuration problem There may be some inconsistencies with the Baud Rate Parity Data Bits or Stop Bits in relation to your host computer If you are confused as to
4. Head Assembly in the up position press the Paper Guide Release while adjusting the Paper Guides until they allow a media to fit between them A millimetre scale is moulded into the case to provide a guide when making the adjustment The Paper Guides are centre justified and interact with each other so that each moves an equal distance Route the label material through the Sensor Assembly and over the Platten Close and latch Print Head Assembly ie After loading the ribbon and media it is EF y EA N recommended that you run a Test Print to Biz make sure the labels and ribbon for Route Paper under the Sensor CT4xxTT only are correctly loaded Operator Panel POWER Green LED illuminated when power is applied ERROR Red LED illuminated when there is a system fault such as an open print head ON LINE Green LED illuminated when the printer is ON LINE and ready to receive data The printer is placed ON LINE and OFF LINE by toggling the ON LINE key
5. Using the IEEE 1284 Parallel Interface 0 0 ccccc cece cess eee eeeeeeeeeeneees 9 Using the KRS232C Serial Initerlace a5 c5c ke naesaocaaheamonuenvadcomavsauencsasneeas 10 EIOS S MaE San lien itis cla Bical antennae a etna needa eae ae lote 11 Printer SP CHICAVONS visite vane ties sees aa a 12 OPONSE Coed adi de tos vus senna be viamvnsaea sees dese went 13 This Quick Guide was prepared to get you up and running quickly It will enable you to get your new SATO CT4xx Series installed and printing with minimum effort However it is recommended that you familiarise yourself with the contents of the Printer s Operator amp Technical Reference Manual for detailed descriptions so you will be able to properly use the printer to its full potential CT4xx Series Quick Guide Pg 2 What You Get The CT Series Thermal Transfer printer comes packed in a protective carton Included in the carton are the following items e CT400 CT410 Printer e Quick Guide e Driver Manual CD ROM e Power Module AC Power Cord e Cleaning Solution amp Cloth Not for Export out of Singapore CT4xx Series Quick Guide Pg 11 6 If you are still unable to get printer output try the Hex Dump as described in Step 5 under the Parallel Interface troubleshooting In this case the printer monitors its RS232C interface for incoming data 7 From the Hex Dump if you are seeing no extra OD OA CR amp LF characters and are using BASIC refer
6. to the beginning of the Command Code section It provides hints for writing a SATO program in BASIC Error Signals The 7 segment LED Front Panel LED Indicators and Buzzer provide a visual audio indication of the type of error encountered Dis LED Indicators Bu Error Corrective play LINE ERROR Condition Action ff R NotAssigned _ eee 1 Beep Motherboard error es Re PCB 1Beep EEPROM error Replace EEPROM a one Electrical Head Replace Print Head 5 Blink 3 Beeps Head not latched Latch Print Head i 1 Replenish paper i ia one ben rene 2 Route Paper thru sensor 7 Blink 3 Beeps ene 1 Select correct sensor 2 Adjust sensor level Blink 3 Beeps Cutter error Connect cutter Program Ps fon os ey Pans 9 Blink 3 Beeps Ribbon End TT mode only Receive buffer 1 Modify host SW Parity error for ree ae on Framing error on pee Serial I F only ON 1 Bee Overrun error Correct flow control P Serial VF only settings Replace ribbon Correct data bit setting Download Font CE e Pai CT4xx Series Quick Guide Pg 10 When you send the print job to the printer and it does not respond and there is no error message on the PC a Check your data stream for some of the basics Is your job framed as follows lt ESC gt A DATA lt ESC gt Z b Verify that you have included all required parameters in the data stream c Verify the following i You have not typed a
7. EED Key ea By POWER Switch Rear Connector Panel Power Parallel Interface Interface Connector Optional Interface Fanfold Paper Slot Slot for fanfold paper DC Power input to the printer From Power Module Fanfold gt Paper Slot IEEE 1284 Parallel Connector for any installed Panel must be removed to route fanfold paper into the printer Optional I F TEEE1284 Power Connector Parallel I F Connector Connector CT4xx Series Quick Guide Pg 5 Note CT Series ribbons are wound face ink side out Make sure the dull ink side of the ribbon will be in contact with the paper and the supply core is on the rear spindle Ribbon Drive 7 Slide the Ribbon Spindle Unit over the Ribbon Spindles Drive Spindles until the Head Positioning Latch snaps into position The first position corresponds to a 4 3 ribbon width If you are using a narrower ribbon press the Head Position Latch while sliding the Ribbon Spindle Unit to the correct position 8 The ribbon should be centre justified i e the centre of the ribbon roll should be aligned with the centre of the print head 9 Route the ribbon leader under the print head and between the Ribbon Assembly and the Paper Roller Rotate the take up spindle until the leader is completely wound onto the take up core 10 Push the Ribbon Assembly Latch to the up or locked position Rotate the Paper Roller upward and latch it by pushing the Ribbon Assembly Latch into
8. aa Both ends of the cabl ly inserted into thei ti 6 Remove the shrink wrap from the ribbon and a O a s of the cable are securely inserted into their respective connectors unwind approximately 6 off the leader Press the Ribbon Supply core all the way onto the rear spindle of Ribbon Spindle Unit Press the attached take up core on the front spindle Make sure each core is fully seated on the spindles and there is enough ribbon leaders to go down around the print head b The printer is ONLINE c The cable is not defective There are other things that can cause this error message on your computer but at this stage a defective cable may be one of the reasons Ribbon Take Up Spindle CT4xx Series Quick Guide Pg 8 ON LINE KEY FEED Key POWER If the ONLINE LED is illuminated pressing this switch will place the printer in the OFFLINE mode If this switch is pressed during printing the printing process is suspended To resume printing press this switch again Feeds one label when pressed in the OFFLINE mode If this switch is held in the depressed position while power is applied a printer status label will be printed A two position switch that applies power to the printer When the 0 position is pressed power is removed from the printer When the 1 position is pressed power is applied to the printer POWER LED ERROR LED j ee et ON LINE ae LED a onma ON LINE e Key F
9. he Parallel Interface connector on Button the printer points located on each side of the printer This releases the cover latch and allows it to swing upward on the rear mounted hinge points Warning Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty 3 Release the Print Head Assembly by pressing the Head Latch to the rear This allows the assembly to rotate upwards to the left allowing easy access for ribbon routing Rotate the assembly until it is vertical 2A Does the Parallel interface cable used meet IEEE 1284 specifications 3 Is there more than 1 parallel interface port on your PC LPT1 LPT2 etc If so make sure you are sending data out of the correct port 4 Press down on the Ribbon Assembly Latch This allows the Paper Roller to swing downwards for ribbon routing 4 Is the IEEE 1284 interface selected DSW 8 must be in the ON position to enable the Parallel interface 5 When you send the print job to the printer and it does not respond do you get an error message on your PC that says Device Fault or something similar This may mean that the computer does not know the 5 Press down on the Ribbon Positioning button while simultaneously pulling upwards on the Ribbon Spindle Unit which should slide off Paper Roller printer is there Verify that
10. n 1 SPECIFICATION CT400 CT410 PRINT Method Thermal Transfer or Direct Thermal 2 6ips 2 4 ips Speed User Selectable 50 150 mm s 5 100 mm s Processor 32 Bit RISC 80MHz Width Minimum Length Roll OD Maximum See Thru for Labels amp Tags Reflective I Mark Continuous Forms Label Sensing RIBBON Length 325 ft 100M Maximum Width 4 4 111mm PRINT OUTS 12 Proportional amp Mono Spaced OCR A amp OCR B Text Fonts 10 Scaleable Vector Fonts Rotation Text amp Bar Codes can be rotated 90 180 amp 270 PHYSICAL W7 8 x D9 1 x H6 5 198mm x 230mm x 181mm POWER REQUIREMENTS ENVIRONMENTAL S y O ENVIRONMENTAL Dimension Operating 5 40 C 30 80 RH Non Condensing 20 40 C 20 90 RH Non Condensing CT4xx Series Quick Guide Pg I Table of Contents What VOU Ge ascen tirean a a e a e A 2 Connectine The Printer ssecsstaincccinscicta sive vads vosenieateesdaenseneeleeaneseuveesdses 3 Ribbon Loading CT4xxTT onlly ccccccccccccccccccccccccccccccccccccccees 5 Media Loading POUCA aaaeeeaa hln ca tee Sadan tere TE ip cola E AE E 5 Fe AMONG IWICGIG 6 2 45 tinea meteate wt onl ds a eas e Wena ne Mal das 7 Operator Panel srias seesacochevencewecaestavwawerabesnsen TEANA 7 Rear Connector Panel 42 iscsi ccsvcincs eetisacvousctusvotavenseieuadevieccsscwtentavecnss 8 Troubleshooting Initial Checklist sc v ccaenwsiuesacectehotalin O OEE TEN EOR 9
11. o third parties in any form whatsoever without the express permission of SATO Asia Pacific Pte Ltd The materials in this document are provided for general information and are subject to change without notice SATO Asia Pacific Pte Ltd assumes no responsibilities for any errors that may appear CT4xx Series Quick Guide Pg 13 Options Label Cutter This is an internal option allowing labels to be cut at specified intervals Controlled through programming Factory installed only Label Dispenser Another internal option allowing labels to be peeled from backing for immediate on demand application Factory installed only Label Rewinder An external accessory that rewinds labels onto a roll after they are printed Serial Interface High Speed RS232 interface option 9600 to 57 6 Kbytes Factory installed only Ethernet Interface TCP IP Protocol Interface option Factory installed only USB Interface Universal Serial Bus Interface option Factory installed only Coax Twinax Interface External Coax Twinax I F interface accessory Coax I F emulates an IBM3287 2 printer with a standard Type A BNC connector Twinax I F emulates IBM 5224 5225 or 4214 printers with auto terminate cable thru capabilities CT4xx Series Quick Guide Pg 12 Printer Specifications The following is a general list of the CT400 CT410 series specifications For a complete listing please refer to the Operator amp Technical Reference Sectio
12. snap to the open position Unwind approximately 12 of label material from the roll The labels should be wound face out printing side to the outside of the roll Drop the roll in 4 between the Paper Guides so that the labels come off the top of the roll The Paper Guides will automatically position the Roll Holders to suspend the roll Route the label material through the Paper Sensor Assembly and over the Platen Note that the Sensor is part of the left Label Roll Guide so that the Paper Sensor is always positioned in the same location relative to the left edge of the label Close and latch the Print Head Assembly Platten Paper Sensor Press the LINE key so that the printer is in the OFF LINE mode and then press the FEED key The label should advance to the next index label gap or eye mark position Fanfold CT4xx Series Quick Guide Pg 7 Media Place the fanfold media behind the printer with the printing surface up l 2 Open the Top Cover by pressing on cover release points located on each side of the printer This releases the cover latch and allows it to swing upwards on the rear mounted hinge points Carefully break out the Fanfold Access Panel from the back of the Top Cover Release the Print Head Assembly by pressing the Head Latch to the rear This allows the assembly to rotate upwards to the left allowing easy access for ribbon routing Rotate the assembly until it is vertical With the Print
13. the upward position 11 Latch the Print Head Assembly in the closed position by pushing downward on the PUSH tabs on both sides of the assembly until it latches in position Media Loading The CT Series Printers can use die cut labels tag stock or continuous media The media supply can be either roll or fanfold Roll Media Roll media should be between 0 90 23mm and 4 5 115mm in width and wound face out on a core with a minimum ID of 1 6 40mm CT4xx Series Quick Guide Remove power from the printer by placing the Power Switch in the OFF 0 position Open the Top Cover by pressing on cover a release points located on each side of the Paper Sensor printer Head Latch Release the Print Head Assembly by pressing the Head Latch to the rear This allows the assembly to rotate Roll Holder upwards to the left allowing easy access for media routing Rotate the assembly until it is vertical With the Print Head Assembly in the up position press the Paper Guide Release while adjusting the Paper Guides until they allow a media roll to fit Millimetre Paper Guide between them A millimetre scale is moulded into Scale Release the case to provide a guide when making the adjustment The Paper Guides are centre justified and interact with each other so that each moves an equal distance Make sure the Roll Holders are in the released position If they are not lift up on each one and they will
14. what the printer s current RS232 settings are print a self test label refer to Section 2 of the Operator amp Technical Reference Manual It contains a list of all the current printer configuration settings CT4xx Series Quick Guide Pg 3 Connecting The Printer 1 Locate a solid flat surface with adequate room to set the printer Make sure the Power Module can be located so that the power connecting the cable can be attached to the printer and the AC Power Cable can be connected to an AC power outlet 2 The location should be near the host or computer terminal The maximum distance is 3 Make sure the power switch on the Operator Panel is in the OFF 0 position and place the Power Module in a safe and secure location taking into consideration the location of the AC outlet and the host in relation to the printer 4 Connect the Input Power connector to the printer This connector is keyed and must be turned approximately 3 4 turn clockwise 10 feet for the Parallel interface To fully utilise the capabilities of the printer a cable meeting IEEE 1284 specifications must be used 18 feet for the optional Serial RS232 interface 10 feet for the optional USB interface without hub The optional 10baseT Ethernet Interface depends upon the LAN cabling Input Power to secure it to the printer Connector 5 Connect the AC Power Cable to the proper AC Outlet supply 6 Connect the interface cable to the host system
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