Samsung SM-G860PZBASPR User's Manual
Contents
1. Our Policies Services are subject to our business policies practices and procedures Policies You agree to adhere to all of our Policies when you use our Services Our Policies are subject to change at anytime with or without notice When You Accept The Agreement You must have the legal capacity to accept the Agreement You accept the Agreement when you do any of the following a accept the Agreement through any printed oral or electronic statement including on the Web by electronically marking that you have reviewed and accepted b attempt to or in any way use the Services c pay for the Services or d open any package General Terms and Conditions of Service 21 or start any program that says you are accepting the Agreement when doing so If you don t want to accept the Agreement don t do any of these things Term Commitments amp Early Termination Fees Sprint provides a variety of Services some of which require you to maintain Your Services on a month to month basis or for a minimum term usually 1 or 2 years Term Commitment If your Agreement contains a Term Commitment you will be charged a fee Early Termination Fee for each line of Service that you terminate early i e prior to satisfying the Term Commitment or for each line of Service that we terminate early for good reason for example violating the payment or other terms of the Agreement but such Early Termination Fee2. on your invoice We will provide you notice through one or more of the following in your bill correspondence to your last known billing address to any fax number or email address you ve provided us by calling you on your Device or any other phone number you ve provided us by General Terms and Conditions of Service 51 voice message on your Device or any other phone number you ve provided us or by text message on your Device Contacting You Regarding Billing and Collections You expressly authorize and specifically consent to allowing Sprint and any of Sprint s agents to contact you in connection with any and all matters relating to unpaid past due charges you owe Sprint You agree that for attempts to collect unpaid past due charges Sprint and any of its agents may contact you at any mailing address telephone number cellular phone number email address or any other electronic address that you have provided or may in the future provide to Sprint You agree and acknowledge that any email address or any other electronic address that you provide to Sprint is your 52 General Terms and Conditions of Service private address and is not accessible to unauthorized third parties For attempts to collect unpaid charges you agree that in addition to individual persons attempting to communicate directly with you any type of contact described above may be made using among other methods pre recorded or artificial voice m
3. AMERICA LLC AND THEIR AFFILIATES COLLECTIVELY REFERRED TO HEREIN AS THE SAMSUNG ENTITIES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY WARRANTY OF MERCHANTABILITY FITNESS FORA PARTICULAR PURPOSE INTEROPERABILITY OR NON INFRINGEMENT WITH RESPECT TO INFORMATION TECHNOLOGY SECURITY PROTECTION SAFE DEVICES AND APPLICATIONS TESTED WITH SAFE DEVICES IN NO EVENT SHALL THE SAMSUNG ENTITIES BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO INFORMATION TECHNOLOGY SECURITY PROTECTION SAFE DEVICES OR APPLICATIONS TESTED WITH SAFE DEVICES In addition information Important Health Safety and Warranty Information technology security protection will be affected by features or functionality associated with among other things the e mail platform master data management and virtual private network solutions selected by the software provider solution provider or user Choice of an e mail master data management and virtual private network solution is at the sole discretion of the software provider solution provider or user and any associated effect on information technology security protection is solely the responsibility of the software provider solution provider or user For complete statement of limited warranty please refer to www samsung com us safe available on the web and where Samsung smartphones and mobil
4. Agreement or our Policies You cannot in any manner resell the Services to another party For additional restrictions on the use of our Services see our Acceptable Use Policy and Visitors Agreement which are available on our website and the detailed plan or other information on Services that we provide or refer you to during the sales transaction General Terms and Conditions of Service 27 Your Device Number amp Email Address We don t manufacture any Device that we might sell to you or that is associated with our Services and we aren t responsible for any defects acts or omissions of the manufacturer The only warranties on your Device are the limited warranties given to you by the manufacturer directly or that we pass through Device performance may vary based on device specifications for example a device s software memory and storage and device performance may impact access to all of our Services Your Device is designed to be activated on our networks and in other coverage areas that we may make available to you As programmed it will not accept wireless service from another carrier Except for any legal right you may have to port transfer your phone number to another carrier you have no and cannot gain any for 28 General Terms and Conditions of Service example through publication use etc proprietary ownership or other rights to any phone number identification number email address or oth
5. Service legal notices etc Your paper bill may not include itemized billing detail More specific billing information is available online Paper bills may be subject to an additional charge Unless prohibited by law other charges for example data Services or taxes and surcharges will not include itemized detail but will be listed as total charges for a category If you choose mernet billing you will not receive paper ills Your Payments Late Fees Payment is due in full as stated on your bill If we do not receive payment in full by the date specified on your bill a late payment charge which may be charged at the highest rate permissible by law may be applied to the total unpaid balance We may also charge you any costs we pay to a collection agency to collect unpaid balances from you If we bill you for amounts on behalf of a third party payments received are first applied to our charges You may be charged additional fees for certain methods of payment We may charge you up to the highest amount permitted by law for returned checks or other payments paid by you and denied for any reason by a financial institution Acceptance of payments even if marked paid in full does not waive our right to collect all amounts that you owe us We v 7 1 13 General Terms and Conditions of Service 37 may restrict your payment methods to cashier s check money order or other similar secure form of payment at any time for
6. coverage We make no guarantee that roaming coverage will be available Roaming coverage may exist both within and outside our network coverage areas Your Device will 30 General Terms and Conditions of Service generally indicate when you re roaming Depending on your Services separate charges or limits on the amount of minutes used while roaming may apply Certain Services may not be available or work the same when roaming for example data Services voicemail call waiting etc For information on whether roaming applies see your service plan details About Data Services amp Content Our data Services and your Device may allow you to access the Internet text pictures video games graphics music email applications sound and other materials Data Content or send Data Content elsewhere Some Data Content is available from us or our vendors while other Data Content can be accessed from others for example third party websites games ringers applications etc We v 7 1 13 make absolutely no guarantees about the Data Content that you access on your Device Data Content may be 1 unsuitable for children minors 2 unreliable or inaccurate or 3 offensive indecent or objectionable You re solely responsible for evaluating the Data Content accessed by you or anyone through your Services We strongly recommend that you monitor data usage by children minors Data Content from third parties may als
7. good reason Taxes amp Government Fees You agree to pay all federal state and local taxes fees and other assessments that we re required by law to collect and remit to the government on the Services that we provide to you These charges may change from time to time without advance notice If you re claiming any tax exemption you must provide us with a valid exemption certificate Tax exemptions generally won t be applied retroactively Surcharges You agree to pay all Sprint surcharges Surcharges which may include but are not limited to Federal Universal Service 38 General Terms and Conditions of Service Regulatory and Administrative charges gross receipts charges and other charges Surcharges are not taxes and we are not required by law to assess them They are part of our rates we choose at our discretion to collect from you to recover certain costs and are kept by us The number and type of Surcharges will be provided on your invoice and may vary depending upon the location of the billing address of the Device and can change over time We determine the amount for these charges and these amounts are subject to change as are the components used to calculate these amounts We will provide you notice of any changes to Surcharges in amanner consistent with this Agreement see Providing Notice To Each Other Under The Agreement section However because some Surcharges are based on amounts set by
8. preside over any form of a representative or v 7 1 13 General Terms and Conditions of Service 49 class proceeding If any portion of this provision is found to be unenforceable then the entirety of this arbitration provision shall be null and void 4 We each are responsible for our respective costs including our respective counsel experts and witnesses Sprint will pay for any filing or case management fees associated with the arbitration and the professional fees for the arbitrator s services 5 An arbitrator s award will be a written statement of the disposition of each claim and will also provide a concise written statement of the essential findings and conclusions which form the basis of the award The arbitrator s decision and award is final and binding with some limited court review under the FAA and judgment on the award may be entered in any court with jurisdiction 6 As an alternative to arbitration we may resolve Disputes in small claims court in the county of your most recent billing address In addition this arbitration agreement does not prevent you from bringing your Dispute to the attention of any federal state or local government agency Such agencies can if the law allows seek relief against Sprint on your behalf No Trial By Jury and No Class Action IF FOR ANY REASON A CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY PROCEEDS IN COURT RATHER THAN IN ARBITRATION REGARDLES
9. will be prorated based on 22 General Terms and Conditions of Service your remaining Term Commitment Early Termination Fees are a part of our rates Any Term Commitment the length of the Term Commitment and the applicable Early Termination Fee amounts and proration will be disclosed to you during the sales transaction Carefully review any Term Commitment and Early Termination Fee requirements prior to selecting Services After you have satisfied your Term Commitment your Services continue on amonth to month basis under the then current Terms and Conditions and Service policies Services offered on a subscription basis as described in the Account amp Service Charges section may not require a Term Commitment and may not automatically renew As explained directly below there are instances when you will not be responsible for an Early Termination Fee for terminating Services early V 7 1 13 When You Don t Have To Pay An Early Termination Fee You aren t responsible for paying an Early Termination Fee when terminating Services a provided on a month to month basis b provided on a subscription basis that do not include a Term Commitment c consistent with our published trial period return policy or d in response toa materially adverse change that we make to the Agreement as described directly below Our Right To Change The Agreement amp Your Related Rights We may change any part of the A
10. without notice Service speeds may depend on the Service purchased Actual speeds will vary Estimating wireless coverage signal strength and Service speed is not an exact science There are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control for example network problems network or Internet congestion software signal strength your Device structures buildings weather geography topography server speeds of the websites you access actions of third parties etc may result in dropped and blocked connections slower Service speeds or otherwise impact the quality of Service Services that rely on location information such as E911 and GPS navigation depend on your Device s ability to acquire satellite v 7 1 13 General Terms and Conditions of Service 29 signals typically not available indoors and network coverage While your Device is receiving a software update you may be unable to use your Device in any manner until the software update is complete Roaming The term roaming typically refers to coverage on another carrier s network that we may make available to you based on our agreements with other carriers These agreements may change from time to time and roaming coverage is subject to change without notice Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up and the availability of roaming
11. ES OR INCOMPATIBILITIES CAUSED BY YOUR EDITING OF REGISTRY SETTINGS OR YOUR MODIFICATION OF OPERATING SYSTEM SOFTWARE USING CUSTOM OPERATING SYSTEM SOFTWARE MAY CAUSE YOUR DEVICE AND APPLICATIONS TO WORK IMPROPERLY YOUR CARRIER MAY NOT PERMIT USERS TO DOWNLOAD CERTAIN SOFTWARE SUCH AS CUSTOM OS SAFE Samsung Approved For Enterprise SAFE SAFE Samsung for Enterprise is a mark for a Samsung device which has been tested against Samsung s own internal criteria for interoperability with certain third party security related solutions for MDM and VPN The testing includes field testing with local network connection and menu tree testing which tests functionality of the solutions in conjunction with the Samsung device During the testing the device is tested with the security solutions to see if the solutions work with the device as described by the third party security solution providers The testing for example includes field testing with local network connection and menu tree testing which tests functionality of the solutions in conjunction with the Samsung device For more information about Samsung s SAFE program please refer to www samsung com us safe Disclaimer of Warranties EXCEPT AS OTHERWISE PROVIDED IN THEIR STANDARD END USER LICENSE AND WARRANTY TO THE FULL EXTENT PERMITTED BY LAW SAMSUNG ELECTRONICS CO LTD SAMSUNG 6 Important Health Safety and Warranty Information TELECOMMUNICATIONS
12. Health Safety and Warranty Guide The online version of the Health Safety and Warranty guide for your device can be found at English www samsung com us Legal Phone_HSGuide Spanish www samsung com us Legal Phone HSGuide SP 18 Important Health Safety and Warranty Information General Terms and Conditions of Service Please note that these terms may not be the most current version A current version of the terms is available at our website at sprint com termsandconditions or upon request Para solicitar esta literatura en espanol por favor contactar a 1 800 777 4681 o visitar a sprint com espanol Basic Definitions In this document 1 we us our and Sprint mean Sprint Solutions Inc as contracting agent on behalf of the applicable Sprint affiliated entities providing the products and Services 2 V 7 1 13 vou your customer and user mean an account holder with us or any user of our Devices or Services 3 Device means any phone aircard mobile broadband device any other device accessory or other product that we provide you we sell to you or is active on your account with us and 4 Service means Sprint branded offers rate plans options wireless services billing services applications programs products software or Devices on your account with us Service s also includes any other product or service th
13. Important Information for the Samsung Galaxy S 5 Sport Important Health Safety and Warranty Information page 2 General Terms and Conditions of Service page 19 Important Message from Sprint page 54 Samsung GALAXY S D sport Sprint Y Important Health Safety and Warranty Information Important information about your phone can be accessed in writing on the mobile device or at www samsung com Read this information before using your mobile device Warranty Information Samsung Limited Warranty This product is covered under the applicable Samsung Limited Warranty Full written terms and detailed information about the warranty and obtaining service are available e Onthe device tap Settings gt About device gt Legal information gt Samsung legal gt Warranty e Online at www samsung com us Legal Phone _HSGuide Important Health Safety and Warranty Information End User License Agreement for Software The End User License Agreement EULA for this device is available Onthe device tap Settings gt About device gt Legal information gt Samsung legal gt End User License Agreement e Online at www samsung com us Legal SamsungLegal EULA2 Important Health Safety and Warranty Information Health and Safety Information The complete Health and Safety document is available Onthe device tap Settings gt About device gt Legal information gt Samsung legal gt Health a
14. NINTERRUPTED OR ERROR FREE SERVICES AND DON T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF SPRINT PROVIDES ALL SOFTWARE AND APPLICATIONS ON AN AS IS BASIS WITH ALL FAULTS ERRORS AND DEFECTS You Agree That We Are Not Responsible For Certain Problems You agree that neither we nor our parent subsidiary or affiliate companies nor our vendors suppliers or licensors are responsible for any damages delay 44 General Terms and Conditions of Service interruption or other failure to perform resulting from a anything done or not done by someone else b providing or failing to provide Services including but not limited to deficiencies or problems with a Device or network coverage for example dropped blocked interrupted Services etc c traffic or other accidents or any health related claims relating to our Services d Data Content or information accessed while using our Services e an interruption or failure in accessing or attempting to access emergency services froma Device including through 911 Enhanced 911 or otherwise f interrupted failed or inaccurate location information services g information or communication that is blocked by a spam filter h damage to your Device or any computer or equipment connected to your Device or damage to or loss of any information stored V 7 1 13 on your Device computer equipment or Sprint storage space from your use of the Services or from vir
15. S OF WHETHER THE CLAIM IS AN ACTION COUTERCLAIM OR ANY OTHER COURT PROCEEDING WE EACH AGREE THAT TO THE EXTENT ALLOWED BY LAW THERE WILL NOT BE AJURY TRIAL OR CLASS ACTION 50 General Terms and Conditions of Service v 7 1 13 AND WE EACH UNCONDITIONALLY 1 WAIVE ANY RIGHT TO TRIAL BY JURY AND 2 WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS INCLUDING JOINING A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY ORASSERT A CLAIM IN A REPRESENTATIVE CAPACTITY ON BEHALF OF ANYONE ELSE IN ANY OTHER PROCEEDING Indemnification You agree to indemnify defend and hold Sprint and our subsidiaries affiliates parent companies vendors suppliers and licensors harmless from any claims arising out of or relating to your actions including but not limited to your use of the Service and any information you submit post transmit or make available via the Service failing to provide appropriate notices regarding location enabled services see v 7 1 13 Location Enabled Services section failure to safeguard your passwords backup question to your shared secret question or other account information or violating this Agreement or any policy referenced in this Agreement any applicable law or regulation or the rights of any third party Providing Notice To Each Other Under The Agreement Except as the Agreement specifically provides otherwise you must provide us notice by calling or writing us as instructed
16. SL License BSD License and other open source licenses To obtain the source code covered under the open source licenses please visit http opensource samsung com 4 Important Health Safety and Warranty Information Disclaimer of Warranties Exclusion of Liability EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT THE PURCHASER TAKES THE PRODUCT AS IS AND SAMSUNG MAKES NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF THE PRODUCT ORITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE THE DESIGN CONDITION OR QUALITY OF THE PRODUCT THE PERFORMANCE OF THE PRODUCT THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS CONTAINED THEREIN OR COMPLIANCE OF THE PRODUCT WITH THE REQUIREMENTS OF ANY LAW RULE SPECIFICATION OR CONTRACT PERTAINING THERETO Important Health Safety and Warranty Information NOTHING CONTAINED IN THE INSTRUCTION MANUAL SHALL BE CONSTRUED TO CREATE AN EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT IN ADDITION SAMSUNG SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM THE BREACH OF THE EXPRESS WARRANTY INCLUDING INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES ORLOSS OF ANTICIPATED PROFITS OR BENEFITS Modification of Software SAMSUNG IS NOT LIABLE FOR PERFORMANCE ISSU
17. al or business phone or mail CPNI As we provide telecommunications products and Services to you the account holder we develop information about the quantity technical configuration type location and destination of telecommunications products and Services you use as well as some other information found on your bill CPNI Under federal law you have the right and we have a duty to protect the confidentiality of your CPNI For example we implement V 7 1 13 safeguards that are designed to protect your CPNI including authentication procedures when you contact us For some accounts with a dedicated Sprint representative we may rely on contacting your pre established point of contact as the standard authentication measure Third Party Applications If you use a third party application the application may access collect use or disclose your personal information or require Sprint to disclose your information including location information when applicable to the application provider or some other third party If you access use or authorize third party applications through the Services you agree and authorize Sprint to provide information related to your use of the Services or the application s You understand that your use of third party applications is subject to the third v 7 1 13 party s terms and conditions and policies including its privacy policy Be sure that you have reviewed and are c
18. an ASL at any time with notice An ASL is for our benefit only and should not be relied on by you to manage usage Deposits amp Returning Deposits We may at any time require a deposit as a guarantee of payment for you to establish or maintain Service Deposit V 7 1 13 By providing us a Deposit you grant us a security interest for all current or future amounts owed to us We may change the Deposit at any time with notice You can t use a Deposit to make or delay payments The Deposit the length of time we hold the Deposit and changes to the Deposit are determined based on your credit history payment history and other factors Unless prohibited by law we may mix Deposits with our other funds and it won t earn interest and we reserve the right to return the Deposit as a credit on your invoice at anytime If your Services are terminated for any reason we may keep and apply your Deposit to any outstanding charges We ll send any remaining portion of the Deposit to your last known address within 90 days after your final invoice if it is returned to us we will forward it on to the appropriate v 7 1 13 state authorities to the extent required by law Restrictions On Using Services You can t use our Services a in a way that could cause damage or adversely affect any of our other customers or our reputation networks property or Services or b in any way prohibited by the terms of our Services the
19. at we offer or provide to you that references these General Terms and Conditions of Service Ts amp Cs The Service Agreement These Ts amp Cs are part of your service agreement with us the Agreement and constitute a contract under which we provide you Services under terms General Terms and Conditions of Service 19 and conditions that you accept THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION WITH A CLASS WAIVER A REPRESENTATIVE ACTION WAIVER AND A JURY WAIVER PROVISION In addition to these Ts amp Cs there are several parts of the Agreement which includes but is not limited to the following i the subscriber agreement and transaction materials that you receive and accept ii the plan s that you chose as set forth in our written services and transaction materials that we provide or refer you to during the sales transaction including on line and telephone transactions if your service plan is not specifically set forth in any in store brochure or printed materials the requirements and terms set forth in the current written Agreement and transaction materials apply iii any confirmation materials and invoices that we may provide 20 General Terms and Conditions of Service to you and iv the terms set forth in the coverage map brochures Itis important that you carefully read all of the terms of the Agreement Additional Terms Additional terms will apply when you use certain applicatio
20. ata Content game ringer etc Web page graphics logos pictures banners advertisement etc additional data used in accessing transporting and routing the file on our network data from partial or interrupted downloads 36 General Terms and Conditions of Service re sent data and data associated with unsuccessful attempts to reach websites or use applications These data charges are in addition to any charges for the Data Content itself game ringer etc Data used and charged to you will vary widely even between identical actions or data sessions Estimates of data usage for example the size of downloadable files are not reliable predictors of actual usage Your bill won t separately list the number of KB attributed to a specific action data session Your Bill Your bill provides you notice of your charges It reflects monthly recurring charges usually billed one bill cycle in advance fees taxes Surcharges product and equipment charges subscription charges and usage transaction specific charges usually billed in the bill cycle V 7 1 13 in which they re incurred Some usage charges such as those that depend on usage information from a third party may be billed in subsequent bill cycles and result in higher than expected charges for that month Bill cycles and dates may change from time to time Your bill may also include other important notices for example changes to your Agreement to your
21. cation information If your Device is indoors or for some other reason cannot acquire a satellite signal you may not be located Some Devices have a safety feature that prevents use of the keypad after dialing 911 you should follow voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls v 7 1 13 If Your Device Is Lost or Stolen Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft A lost or stolen Device does not reduce or remove your Term Commitment You will remain liable for any monthly recurring charges associated with the Service on your Device after you notify us of the alleged loss or theft You agree to cooperate if we choose to investigate the matter provide facts sworn statements etc We may not waive any applicable Early Termination Fees if you choose to terminate Services as a result of loss or theft of your Device Disclaimer of Warranties UNLESS EXPRESSLY PROVIDED IN WRITING OTHERWISE WE MAKE NO REPRESENTATIONS OR WARRANTIES General Terms and Conditions of Service 43 EXPRESS OR IMPLIED INCLUDING TO THE EXTENT ALLOWED BY LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES INCLUDING YOUR DEVICE AND ANY SOFTWARE OR APPLICATIONS ON YOUR DEVICE WE DON T PROMISE U
22. e The wireless telephone industry has developed a rating system for wireless mobile devices to assist hearing device users find mobile devices that may be compatible with their hearing devices Not all mobile devices have been rated Mobile devices that are rated have the rating on their box or a label located on the box The ratings are not guarantees Results will vary depending on the user s hearing device and hearing loss If your hearing device happens to be vulnerable to interference you may not be able to use a rated mobile device successfully Trying out the mobile device with your hearing device is the best way to evaluate it for your personal needs M Ratings Wireless mobile devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than mobile devices that are not labeled M4 is the better higher of the two ratings M ratings refer to enabling acoustic coupling with hearing aids that do not operate in telecoil mode T Ratings Mobile devices rated T3 or T4 meet FCC requirements and are likely to generate less interference to hearing devices than mobile devices that are not labeled T4 is the better higher of the two ratings T ratings refer to enabling inductive coupling with hearing aids operating in telecoil mode Important Health Safety and Warranty Information 15 Hearing devices may also be rated Your hearing aid manufacturer or hearing health professiona
23. e devices are sold 051214 Samsung Telecommunications America STA LLC Address 1301 E Lookout Drive Richardson TX 75082 Phone 1 800 SAMSUNG 726 7864 Phone 1 888 987 HELP 4357 Internet Address Wwww samsung com 2014 Samsung Telecommunications America LLC Samsung is a registered trademark of Samsung Electronics Co Ltd Do you have questions about your Samsung Mobile Device For 24 hour information and assistance we offer a new FAQ ARS System Automated Response System at www samsung com us support This section outlines the safety precautions associated with using your phone The terms mobile device or cell phone are used in this section to refer to your phone Read this information before using your mobile device This device is capable of operating in Wi Fi mode in the 2 4 and 5 GHz bands The FCC requires that devices operating within 5 15 5 25 GHz may only be used indoors not outside in order to avoid interference with Mobile Satellite Services MSS Therefore this device is restricted from being used outdoors when operating in frequencies between 5 15 5 25 GHz 8 Important Health Safety and Warranty Information Specific Absorption Rate SAR Certification Information Your wireless phone is a radio transmitter and receiver It is designed and manufactured not to exceed the exposure limits for Radio Frequency RF energy set by the Federal Communications Commissi
24. e features are in use Check with local service providers If certain features are in use call blocking for example you may first need to deactivate those features before you can make an emergency call Consult your User Manual and your local cellular service provider When making an emergency call remember to give all the necessary information as accurately as possible Remember that your mobile device may be the only means of communication at the scene of an accident do not cut off the call until given permission to do so To make an emergency call 1 If the mobile device is not on switch it on 2 Open your phone dialer 3 Enter the emergency number for your present location for example 911 or other official emergency number then tap Call Send Emergency numbers vary by location FCC Hearing Aid Compatibility HAC Regulations for Wireless Devices The U S Federal Communications Commission FCC has established requirements for digital wireless mobile devices to be compatible with hearing aids and other assistive hearing devices When individuals employing some assistive hearing devices hearing aids and cochlear implants use wireless mobile devices 14 Important Health Safety and Warranty Information they may detect a buzzing humming or whining noise Some hearing devices are more immune than others to this interference noise and mobile devices also vary in the amount of interference they generat
25. efore the Device starts ringing until you press End or the network connection otherwise breaks If charges vary depending on the time of day that you place or receive calls for example Nights and Weekend plans you re charged for the entire call based on the rate that applies to the time period in which the call starts Call time for a single call may be subject to a maximum duration and may be automatically terminated if the maximum duration is exceeded Rates V 7 1 13 that vary based on the time of access will be determined based on the location of the network equipment providing service and not the location of your Device or your Device s area code if applicable Push to Talk Charges Charges for push to talk calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable rate and number of participants You re charged at least 6 seconds of airtime for each call you start subsequent communications in the same call are rounded up to and billed to the next second Time begins when you press any button to start a push to talk call and ends approximately 6 seconds after completion of acommunication to which no participant responds Subsequent push to talk communications are considered new calls Charges apply for the entire period of time the push to talk call is v 7 1 13 connected to our network Depending on your plan nationwide international or gr
26. en by agreement to govern the arbitration we each agree that all issues regarding the Dispute are delegated to the arbitrator to decide except that only a court and not the arbitrator shall decide any disagreements regarding the scope and enforceability of this agreement to arbitrate 2 The Federal Arbitration Act FAA applies to this Agreement and arbitration provision We each agree that the FAA s provisions not state law govern all questions of whether a Dispute is subject to arbitration To the extent that this agreement to arbitrate conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre Dispute Clauses Minimum Standards for Procedural Fairness the Minimum Standards the Minimum Standards in that regard will apply However nothing in this paragraph will require or allow you or Sprint to arbitrate on a class wide representative or consolidated basis 3 The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim YOU AND SPRINT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBERIN ANY PUTATIVE CLASS OR REPRESENTATIVE PROCEEDING Further unless both you and Sprint expressly agree otherwise the arbitrator may not consolidate more than one person s claims and may not otherwise
27. ense at any time V 7 1 13 Fees Activation amp Miscellaneous Charges Based on our Policies we may charge activation prepayment reactivation program or other fees to establish change or maintain Services Certain transactions may also be subject to a charge for example convenience payment changing phone numbers handset upgrades etc You will be provided notice of these types of fees before we complete the requested transaction Account amp Service Charges You are responsible for all charges associated with your account and the Services on your account no matter who adds or uses the Services Charges include but are not limited to the monthly recurring charges usage charges charges for additional services taxes surcharges v 7 1 13 and fees associated with your Services These charges are described or referred to during the sales transaction in our marketing materials and in confirmation materials that we may send to you Depending on your Services charges for additional services may include operator and directory assistance voicemail call forwarding data calls texts and Web access If you the account holder allow end users to access or use your Devices you authorize end users to access download and use Services You may have the opportunity to purchase Services on a subscription basis where we assess subscription charges that allow you access to the Services and or provide you a certa
28. er identifier that we assign to you your Device or your account We ll notify you if we decide to change or reassign them Your CDMA Sprint PCS phone may have software programming lock that protects certain of the handset s operating parameters against unauthorized reprogramming If your device has a software programming lock and you wish to obtain the software program lock code for your CDMA Sprint PCS phone please visit sprint com or call 1 888 211 4727 for information and eligibility requirements Porting Transferring Phone Numbers We don t guarantee that number transfers to or from us will be successful If you authorize another carrier to transfer V 7 1 13 a number away from us then that is considered a request by you to us to terminate all of the Services associated with that number You re responsible for all charges billed or incurred prior to deactivation and for any applicable Early Termination Fees Coverage Where Your Device Will Work Service Speeds Our coverage maps are available at our authorized retail locations and on sprint com The specific network coverage you get will depend on the radio transmissions your Device can pick up and Services you ve chosen Our coverage maps provide high level estimates of our coverage areas when using Services outdoors under optimal conditions Coverage isn t available everywhere Coverage and Service speeds are not guaranteed Coverage is subject to change
29. essages delivered by an automatic telephone dialing system pre set email messages delivered by an automatic emailing system or any other pre set electronic messages delivered by any other automatic electronic messaging system Other Important Terms Subject to federal law or unless the Agreement specifically provides otherwise this Agreement is governed solely by the laws of the state encompassing the billing address of the Device without regard V 7 1 13 to the conflicts of law rules of that state If either of us waives or doesn t enforce a requirement under this Agreement in an instance we don t waive our right to later enforce that requirement Except as the Agreement specifically provides otherwise if any part of the Agreement is held invalid or unenforceable the rest of this Agreement remains in full force and effect This Agreement isn t for the benefit of any third party except our corporate parents affiliates subsidiaries agents and predecessors and successors in interest You can t assign the Agreement or any of your rights or duties under it unless we agree to the assignment We can assign the Agreement without notice You cannot in any manner resell the Services to another party The Agreement and the documents it incorporates make up the entire agreement between us and replaces all prior written or v 7 1 13 spoken agreements you can t rely on any contradictory documents or statements by sa
30. greement at any time including but not limited to rates charges how we calculate charges discounts coverage technologies used to provide services or your terms of Service If you lose your eligibility fora particular rate plan or if a particular rate v 7 1 13 plan is no longer supported or available we may change your rate plan to one for which you qualify We will provide you notice of material changes and we may provide you notice of non material changes in a manner consistent with this Agreement see Providing Notice To Each Other Under The Agreement section If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment you may terminate each line of Service materially adversely affected without incurring an Early Termination Fee only if a you call us within 30 days after the effective date of the change b you specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made and c we fail to negate the change after you notify us of your objection to it General Terms and Conditions of Service 23 If you do not notify us and cancel Service within 30 days of the change an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment Our Right To Suspend Or Terminate Services We can without notice suspend or terminate any Service a
31. help you troubleshoot issues connected with your use of non Sprint applications or software such as the ones you may select and download to your device Sprint also will not be able to provide you Credits for applications or software that you download from sources other than Sprint And Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device Damage related to websites visited or downloads to your device may Important Message 54 not be covered by Sprint s Service and Repair policy or your device insurance policy For more information about Sprint s policies products or services please visit us at sprint com 55 Important Message 2014 Sprint Sprint and the logo are trademarks of Sprint GH68 41830A Printed in Korea Other marks are the property of their respective owners SPT_G860P_IIB_Eng_PS_062614_F1
32. in amount of use of the Services for a defined period of time Depending on your Service certain types of subscription charges may be assessed automatically General Terms and Conditions of Service 33 upon activation and automatically assessed for subsequent subscription periods Subscription Services offered ona recurring basis do not end until terminated by you or us Subscription charges for recurring Services occur at the beginning of each bill cycle Information regarding your bill cycle for subscription Services will be provided when you order the Services For Services offered on a per day basis you will generally be charged for use before or at the time of use In certain instances we may charge you at some point after you use the Services Unless otherwise disclosed Services offered on a per day basis end 24 hours after Service is initiated How We Calculate Your Charges For Billing Purposes Regular Voice Calls We round up partial minutes of use to the next full minute 34 General Terms and Conditions of Service Time starts when you press Talk or your Device connects to the network and stops when you press End or the network connection otherwise breaks You re charged for all calls that connect even to answering machines voicemail or voice transcription services You won t be charged for unanswered calls or if you get a busy signal For incoming calls answered you re charged from the time shortly b
33. l may help you find this rating Higher ratings mean that the hearing device is relatively immune to interference noise Under the current industry standard American National Standards Institute ANSI C63 19 the hearing aid and wireless mobile device rating values are added together to indicate how usable they are together For example if a hearing aid meets the M2 level rating and the wireless mobile device meets the M3 level rating the sum of the two values equals M5 Under the standard this should provide the hearing aid user with normal use while using the hearing aid with the particular wireless mobile device A sum of 6 or more would indicate excellent performance However these are not guarantees that all users will be satisfied T ratings work similarly 16 Important Health Safety and Warranty Information The HAC rating and measurement procedure are described in the American National Standards Institute ANSI C63 19 standard HAC for Newer Technologies This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses However there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids It is important to try the different features of this phone thoroughly and in different locations using your hearing aid or cochlear implant to determine if you hear any interfering noise Consul
34. les or service representatives The rights obligations and commitments in the Agreement that by their nature would logically continue beyond the termination of Services for example those relating to billing payment 911 dispute resolution no class action no jury trial survive termination of Services End General Terms and Conditions of Service General Terms and Conditions of Service 53 Important Message from Sprint Important Information about this device s open architecture This device is an open device What that means is that you are free to use it to access the Internet as you see fit You may go to websites you like and you may download or use applications or software that you choose Please take care to visit only trusted websites and download applications only from trusted entities Sprint has no control over websites you visit or applications and software you download and Sprint s policies do not apply to those websites applications or software The websites you visit may place cookies or other files on your device when you visit them Downloaded applications or software may access use or share information on your device like your contacts or your location Although Sprint is excited to allow our customers to make their own choices about the Internet sites you wish to visit or the applications or software you d like to use we do want to remind you that Sprintis not able to
35. lth Safety and Warranty Information model this site uses the device FCC ID number which is usually printed somewhere on the case of the device Sometimes it may be necessary to remove the battery pack to find the number Once you have the FCC ID number for a particular device follow the instructions on the website and it should provide values for typical or maximum SAR for a particular phone Additional SAR information can also be obtained at www fcc gov encyclopedia specific absorption rate sar cellular telephones Commercial Mobile Alerting System CMAS This device is designed to receive wireless emergency alerts from the Commercial Mobile Alerting System CMAS which may also be known as the Personal Localized Alerting Network PLAN If your wireless provider has chosen to participate in CMAS PLAN alerts are available while in the provider s coverage area If you travel outside your provider s coverage area wireless emergency alerts may not be available For more information please contact your wireless provider GPS amp AGPS Certain Samsung mobile devices can use a Global Positioning System GPS signal for location based applications A GPS uses satellites controlled by the U S Government that are subject to changes implemented in accordance with the Department of Defense policy and the 2008 Federal Radio navigation Plan FRP Changes may affect the performance of location based technology on yo
36. nd Safety Online at www samsung com us Legal Phone_HSGuide Warning This product contains chemicals known to the State of California to cause cancer and reproductive toxicity Intellectual Property All Intellectual Property as defined below owned by or which is otherwise the property of Samsung or its respective suppliers relating to the SAMSUNG Phone including but not limited to accessories parts or software relating there to the Phone System is proprietary to Samsung and protected under federal laws state laws and international treaty provisions Intellectual Property includes but is not limited to inventions patentable or unpatentable patents trade secrets copyrights software computer programs and related documentation and other works of authorship You may not infringe or otherwise violate the rights secured by the Intellectual Property Moreover you agree that you will not and will not attempt to modify prepare derivative works of reverse engineer decompile disassemble or otherwise attempt to create source code from the software No title to or ownership in the Intellectual Property is transferred to you All applicable rights of the Intellectual Property shall remain with SAMSUNG and its suppliers Open Source Software Some software components of this product incorporate source code covered under GNU General Public License GPL GNU Lesser General Public License LGPL OpenS
37. ned to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are toa wireless base station antenna the lower the power output of the phone Before anew model phone is available for sale to the public it must be tested and certified to the FCC that it does not exceed the SAR limit established by the FCC Tests for each model phone are performed in positions and locations e g at the ear and worn on the body as required by the FCC For body worn operation this phone has been tested and meets FCC RF exposure guidelines when used with an accessory that contains no metal and that positions the mobile device a minimum of 1 5 cm from the body Use of other accessories may not ensure compliance with FCC RF exposure guidelines The FCC has granted an Equipment Authorization for this mobile device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines The maximum SAR values for this model phone as reported to the FCC are Simultaneous Transmission Head 1 25 W Kg Simultaneous Transmission Body worn 1 30 W Kg The SAR information for this device can also be found on Samsung s website www samsung com sar SAR information on this and other mobile devices can be accessed online on the FCC s website through http transition fcc gov oet rfsafety sar html To find information that pertains to a particular 10 Important Hea
38. ns programs Devices and services and these terms will be provided to you prior to your use of the items Depending on who provides the items the terms may come from Sprint or athird party You are subject to any terms provided by the third party and the terms are directly between you and that third party Sprint is not responsible for these third party items and associated terms Additional terms will also apply if you activate Services as part of a bundle with another company s services for example cable services home phone services V 7 1 13 etc The additional terms for bundled Services may either modify or replace certain provisions in these Ts amp Cs including terms relating to activation invoicing payment and disputing charges Also a different dispute resolution provision may apply to services provided by another company the dispute resolution provisions in this Agreement will still apply to our Services You will be provided details on any additional terms with your selection of any bundled Service For employee and organization discounts the discount percentage may vary from month to month based on the terms of the agreement between your employer association or organization and Sprint The discount will be zero after your agreement or your organization s agreement with Sprint ends Additional terms and eligibility v 7 1 13 requirements regarding organization discounts will be provided to you
39. o harm your Device or its software We are not responsible for any Data Content We are not responsible for any damage caused by any Data Content that you access through your Services that you load on your Device or that you request that our representatives access or load on your Device To protect our networks and Services or for other reasons we may place restrictions on accessing certain Data Content such v 7 1 13 as certain websites applications etc impose separate charges limit throughput or the amount of data that you can transfer or otherwise limit or terminate Services If we provide you storage for Data Content that you have purchased then we may delete the Data Content without notice or place restrictions limits on the use of storage areas Data Content stored ona Device transmitted over our networks or stored by Sprint may be deleted modified or damaged You may not be able to make or receive voice calls while using data Services Data Content provided by our vendors or third parties is subject to cancellation or termination at any time without notice to you and you may not receive a refund for any unused portion of the Data Content General Terms and Conditions of Service 31 Specific Terms amp Restrictions On Using Data Services In addition to the rules for using all of our other Services unless we identify the Service or Device that you have selected as specifically intended for that purpose f
40. of location enabled services You agree that any authorized user may access use or authorize Sprint or third 42 General Terms and Conditions of Service party location enabled applications through the Services You understand that your use of such location enabled applications is subject to the application s terms and conditions and policies including its privacy policy If you activate location enabled services for devices used by other authorized users you agree to inform the authorized user s of the terms of use for location enabled applications and that the Device may be located 911 Or Other Emergency Calls Public safety officials advise that when making 911 or other emergency calls you should always be prepared to provide your location information Unlike traditional wireline phones depending on a number of factors for example whether your Device is GPS enabled where you are whether local emergency service providers V 7 1 13 have upgraded their equipment etc 911 operators may not know your phone number your location or the location of your Device In certain circumstances an emergency call may be routed toa state patrol dispatcher or alternative location set by local emergency service providers Enhanced 911 service E911 where enabled by local emergency authorities uses GPS technology to provide location information Even when available however E911 does not always provide accurate lo
41. omfortable with the third party s policies before using its application on your device Information on Devices Your Device may contain sensitive or personal information for example pictures videos passwords or stored credit card numbers Sprint is not responsible for any information on your Device including sensitive or personal information If possible you should remove or otherwise safeguard any sensitive or personal information when your Device is out of your possession or control for example when you relinquish exchange return or recycle your Device By submitting your Device to us you agree that our employees contractors or vendors may access all of the information on your Device If you exchange return General Terms and Conditions of Service 41 or recycle your Device through us we typically attempt to erase all data on your Device but you must remove all data from your Device before you provide it to us Location Enabled Services Our networks generally know the location of your Device when it is outdoors and or turned on By using various technologies to locate your Device we can provide enhanced emergency 911 services and optional location enabled services provided by us or a third party Network coverage or environmental factors such as structures buildings weather geography landscape and topography can significantly impact the ability to access your Device s location information and use
42. on FCC of the U S Government These FCC RF exposure limits are derived from the recommendations of two expert organizations the National Council on Radiation Protection and Measurement NCRP and the Institute of Electrical and Electronics Engineers IEEE In both cases the recommendations were developed by scientific and engineering experts drawn from industry government and academia after extensive reviews of the scientific literature related to the biological effects of RF energy Important Health Safety and Warranty Information The RF exposure limit set by the FCC for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate SAR The SAR is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram W kg The FCC requires wireless phones to comply witha safety limit of 1 6 watts per kilogram 1 6 W kg The FCC SAR limit incorporates a substantial margin of safety to give additional protection to the public and to account for any variations in measurements SAR tests are conducted using standard operating positions accepted by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual 9 SAR level of the phone while operating can be well below the maximum reported value This is because the phone is desig
43. or example wireless routers Data Link etc you can t use our data Services 1 with server devices or host computer applications or other systems that drive continuous heavy traffic or data sessions 2 as a substitute or backup for private lines or frame relay connections or 3 for any other unintended use as we determine in our sole discretion We reserve the right to limit suspend or constrain any heavy continuous data usage that adversely impacts our networks performance or hinders access to our networks If your Services include Web or data access you also can t use your Device as a modem for 32 General Terms and Conditions of Service computers or other equipment unless we identify the Service or Device you have selected as specifically intended for that purpose for example with phone as modem plans Sprint Mobile Broadband card plans wireless router plans etc Software License If Sprint provides you software as part of the Service and there are not software license terms provided with the software by Sprint or by a third party then Sprint grants you a limited revocable non exclusive non transferable license to use the software to access the Services for your own individual use You will not sell resell transfer copy translate publish create derivative works of make any commercial use of modify reverse engineer decompile or disassemble the software Sprint may revoke this lic
44. oup push to talk calls may use the local push to talk minutes in your plan and result in additional or different charges Responses to call alert transmissions are treated as new push to talk transmissions even when responding within 6 seconds of receiving the alert Push to talk billing methods are subject to change as we introduce new push to talk Services Data Usage Unless we specifically tell you otherwise data usage is measured in bytes kilobytes megabytes and gigabytes not in minutes time 1024 bytes equals 1 kilobyte KB 1024 KB equals 1 megabyte and 1024 megabytes equals 1 gigabyte Bytes are rounded up to KB so you will be charged at least 1 KB for each data usage session data session Rounding occurs at the end of each data session General Terms and Conditions of Service 35 and sometimes during a data session Depending on your data Services usage may be charged against an allowance or ona fixed price per KB and you may be subject to limitations on the amount of data usage If you are charged ona fixed price per KB any fractional cents will be rounded up to the next cent You are charged for all data directed to your Device s Internet address including data sessions you did not initiate and for incomplete transfers As long as your Device is connected to our data networks you may incur data charges Examples of data for which you will be charged includes the size of a requested file or D
45. privacy or advertising even if the claim arises after Services have terminated Disputes also include but are not limited to claims that a you or an authorized or unauthorized user of the Services or Devices bring against our employees agents affiliates or other representatives b you bring against a third party such as a retailer or equipment manufacturer that are based on relate to or arise out of in any way our Services or the Agreement or c that Sprint brings against you Disputes also include but are not limited to i claims in any way related to or arising out of any aspect of the relationship between you and Sprint whether based in contract tort statute fraud misrepresentation advertising claims or any other legal theory ii claims that arose before this Agreement or out of a prior Agreement with Sprint iii claims that are subject to on going litigation where you are nota party or class member and or iv claims that arise after the termination of this Agreement Dispute Notice and Dispute Resolution Period Before initiating an arbitration or a small claims matter you and Sprint each agree to first provide to the other a written v 7 1 13 General Terms and Conditions of Service notice Notice of Dispute which shall contain a a written description of the problem and relevant documents and supporting information and b a statement of the specific relief sought A Notice of Dis
46. pute to Sprint should be sent to General Counsel Arbitration Office 12502 Sunrise Valley Drive Mailstop VARESAO202 2C682 Reston Virginia 20191 Sprint will provide a Notice of Dispute to you in accordance with the Providing Notice To Each Other Under The Agreement section of this Agreement Sprint will assign a representative to work with you andtry to resolve your Dispute to your satisfaction You and Sprint agree to make attempts to resolve the Dispute prior to commencing an arbitration or small claims action If an agreement cannot be reached within forty five 45 days of receipt of the Notice of Dispute you or Sprint may commence an arbitration proceeding or small claims action Arbitration Terms Process Rules and Procedures 1 Unless you and Sprint agree otherwise the arbitration will be conducted by a single neutral arbitrator and will take place in the county of the last billing address of the Service The arbitration will be governed by either a rules that we mutually agree upon or b the JAMS Comprehensive Arbitration Rules amp Procedures the JAMS Rules as modified by this agreement to arbitrate including the rules about the filing administration discovery and arbitrator fees The JAMS rules are available on its website at jamsadr com Notwithstanding any 48 General Terms and Conditions of Service v 7 1 13 JAMS Rule to the contrary or any other provision in arbitration rules chos
47. rding to our standards and policies You agree to General Terms and Conditions of Service 25 provide information that we may request or complete any applications that we may provide you to facilitate our review We rely on the credit information you furnish credit bureau reports or other data available from commercial credit reference services and other information such as payment history with us to determine whether to provide or continue to provide you Services The Services we offer you can vary based on your credit history We may at any time based on your credit history withdraw or change Services or place limits or conditions on the use of our Services You agree to provide us updated credit information upon request We may provide your payment history and other account billing charge information to any credit reporting agency or industry clearinghouse 26 General Terms and Conditions of Service Account Spending Limits ASL An ASL is a temporary or permanent limit typically based on credit history payment history or to prevent fraud that we place on the amount of unpaid charges you can accumulate on your account regardless of when payment on those charges is due We reserve the right to determine which charges count toward an ASL If you have an ASL we may suspend your Services without prior notice if your account balance reaches the ASL even if your account is not past due We may impose or increase
48. rges for your old and new Services We may but are not obligated to provide you the opportunity to authorize someone else to make changes to your Services which will include the authority to make changes that will extend your Term Commitment You are responsible for any changes to your Services made by a person you authorize and those changes will be treated as modifications to this Agreement Your Right To Terminate Services You can terminate Services at any time by calling us and requesting that we deactivate all Services In addition if you return or provide your Device to Sprint and fail to either deactivate service on the Device or activate another Device in v 7 1 13 connection with your Service we reserve the right to terminate your Service and if you are subject to a Term Commitment you may be charged all or part of an Early Termination Fee You are responsible for all charges billed or incurred prior to deactivation If Services are terminated before the end of your invoicing cycle we won t prorate charges to the date of termination and you won t receive a credit or refund for any unused Services Except as provided above if you are subject to an Early Termination Fee you must also pay the invoiced Early Termination Fee for each line of Service that you terminate early Credit Checks amp Credit Information We agree to provide you Services on the condition that you have and maintain satisfactory credit acco
49. sponder instructs you 12 Important Health Safety and Warranty Information Navigation Maps directions and other navigation data including data relating to your current location may contain inaccurate or incomplete data and circumstances can and do change over time In some areas complete information may not be available Therefore you should always visually confirm that the navigational instructions are consistent with what you see before following them All users should pay attention to road conditions closures traffic and all other factors that may impact safe driving or walking Always obey posted road signs Emergency Calls This mobile device like any wireless mobile device operates using radio signals wireless and landline networks as well as user programmed functions which cannot guarantee connection in all conditions areas or circumstances Therefore you should never rely solely on any wireless mobile device for essential communications medical emergencies for example Before traveling in remote or underdeveloped areas plan an alternate method of contacting emergency services personnel Remember to make or receive any calls the mobile device must be switched on and ina service area with adequate signal strength Important Health Safety and Warranty Information 13 Emergency calls may not be possible on all wireless mobile device networks or when certain network services and or mobile devic
50. t any time for any reason For example we can suspend or terminate any Service for the following a late payment b exceeding an Account Spending Limit c harassing threatening abusing offending our employees or agents d providing false or inaccurate information e interfering with our operations f using suspicion of using Services in any manner restricted by or inconsistent with the Agreement and Policies g breaching failing to follow or abusing the Agreement or Policies h providing false inaccurate dated or unverifiable identification or credit information or becoming insolvent or bankrupt i modifying a Device from its manufacturer specifications for example rooting the device j failing to use our Services for an extended period of time k failing to maintain an active Device in connection with our Services or l if we believe the action protects our interests any customer s interests or our networks Your Right To Change Services amp When Changes Are Effective The account holder can typically change Services upon request In some instances changes may be conditioned on payment of an Early Termination Fee or certain other charges or they may require anew Term Commitment Changes to Services are 24 General Terms and Conditions of Service v 7 1 13 usually effective at the start of the next full invoicing cycle If the changes take place sooner your invoice may reflect pro rated cha
51. t forth below If the dispute is not resolved you and Sprint agree that the dispute will be resolved through individual binding arbitration or small claims court instead of courts of general jurisdiction Mandatory Arbitration and Waiver of Class Action Instead of suing in court you and Sprint agree to arbitrate all Disputes as defined below onan individual non representative basis You agree that by entering into this Agreement you and Sprint are waiving the right to atrial by jury or to participate ina class action or representative action This agreement to arbitrate is intended to be broadly interpreted In arbitration there is no judge or jury Instead Disputes are decided by a neutral third party arbitrator in a more informal process than in court In arbitration there is limited discovery and the arbitrator s decision is subject to limited review by courts However just as a court would the arbitrator must honor the terms of the Agreement and can award damages 46 General Terms and Conditions of Service v 7 1 13 and relief including any attorneys fees authorized by law Disputes shall include but are not limited to any claims or controversies against each other related in any way to or arising out of in any way our Services or the Agreement including but not limited to coverage Devices billing services and practices policies contract practices including enforceability service claims
52. t your service provider or the manufacturer of this phone for information on hearing aid compatibility If you have questions about return or exchange policies consult your service provider or phone retailer Caution Some applications or prolonged usage may increase device temperature Prolonged skin contact with a device that is hot to the touch may produce skin discomfort or redness or low temperature burns If the device feels hot to the touch discontinue use and closeall applications or turn off the device until it cools Always ensure that the phone has adequate _ ventilation and air flow Covering the device with bedding your body thick clothing or any other materials that significantly affect air flow may affect the performance of the phone and poses a possible risk of fire or explosion which could lead to serious bodily injuries or damage to property Important Health Safety and Warranty Information 17 Restricting Children s Access to Your Mobile Device Your mobile device is nota toy Do not allow children to play with it because they could hurt themselves and others damage the mobile device or make calls that increase your mobile device bill Keep the mobile device and all its parts and accessories out of the reach of small children Online Legal Information End User License Agreement for Software The EULA for this device can be found Online at www samsung com us Legal SamsungLegal EULA2
53. the government or based V 7 1 13 on government formulas it will not always be possible to provide advance notice of new Surcharges or changes in the amount of existing Surcharges Information on Surcharges is provided during the sales transaction and is available on our website Disputing Charges You Must Still Pay Undisputed Charges Any dispute to a charge on your bill must be made within 60 days of the date of the bill that initially contained the charge Disputes can only be made by calling or writing us as directed on your invoice or elsewhere You acceptall charges not properly disputed within the above time period undisputed charges must still be paid as stated on your bill Protecting Our Network amp Services We can take any action to 1 protect our networks our rights and interests V 7 1 13 or the rights of others or 2 optimize or improve the overall use of our networks and Services Some of these actions may interrupt or prevent legitimate communications and usage for example message filtering blocking software to prevent spam or viruses limiting throughput limiting access to certain websites applications or other Data Content prohibitions on unintended uses for example use as a dedicated line or use as a monitoring service etc For additional information on what we do to protect our customers networks Services and equipment see our Acceptable Use Policy and Visitors Agreement at o
54. ur mobile device Certain Samsung mobile devices can also use an Assisted Global Positioning Important Health Safety and Warranty Information 11 System AGPS which obtains information from the cellular network to improve GPS performance AGPS uses your wireless service provider s network and therefore airtime data charges and or additional charges may apply in accordance with your service plan Contact your wireless service provider for details Your Location Location based information includes information that can be used to determine the approximate location of a mobile device Mobile devices which are connected to a wireless network transmit location based information Additionally if you use applications that require location based information e g driving directions such applications transmit location based information The location based information may be shared with third parties including your wireless service provider applications providers Samsung and other third parties providing services Use of AGPS in Emergency Calls When you make an emergency call the cellular network may activate AGPS technology in your mobile device to tell the emergency responders your approximate location AGPS has limitations and might not workin your area Therefore e Always tell the emergency responder your location to the best of your ability and e Remain on the mobile device for as long as the emergency re
55. ur website Your Privacy Our Privacy Policy is available on our website To review the policy visit sprint com legal privacy html This policy may General Terms and Conditions of Service 39 change from time to time so review it with regularity and care Call Monitoring To ensure the quality of our Services and for other lawful purposes we may monitor or record calls you make to us or we make to you for example your conversations with our customer service or sales departments Authentication and Contact You the account holder may password protect your account information by establishing a personal identification number PIN You may also set a backup security question and answer in the event you forget your PIN You agree to protect your PIN passwords and other account access credentials like your backup security question from loss or disclosure You further agree that Sprint may in our sole discretion treat any person who presents your credentials that we deem sufficient for account access as 40 General Terms and Conditions of Service you or an authorized user on the account for disclosure of information or changes in Service You agree that we may contact you for Service related reasons through the contact information that you provide through the Services or Devices to which you subscribe or through other available means including text message email fax recorded message mobile residenti
56. uses worms or downloads of malicious content materials data text images video or audio or i things beyond our control including acts of God for example weather related phenomena fire earthquake hurricane etc riot strike war terrorism or government orders or acts You should implement appropriate safeguards to secure your Device computer or equipment and to back up your information stored on each You Agree That Our Liability Is Limited No Consequential Damages TO THE EXTENT ALLOWED BY LAW OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS THAT YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE V 7 1 13 THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL PUNITIVE MULTIPLE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE INCLUDING BUT NOT LIMITED TO LOST PROFITS LOSS OF BUSINESS OR COST OF REPLACEMENT PRODUCTS AND SERVICES General Terms and Conditions of Service 45 DISPUTE RESOLUTION AND ARBITRATION PLEASE READ THIS CAREFULLY IT AFFECTS YOUR RIGHTS In those rare instances where your concern is not resolved to your satisfaction through calls to our customer care you and Sprint each agree to try to resolve those disputes in good faith after you provide written notice of the dispute as se
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