Samsung iDCS 500 User's Manual
Contents
1. eet 9 Transfer 9 1 10 Setting Up Conference 10 Forwarding 10 12 Gall ds 10 eee 12 NETWORK FORWARDING Call Forward Unconditional 13 Forward BUSY 13 Call Forward NO 13 DIALING FEATURES SDSS 14 Programming Personal Speed Dial Numbers 14 Last Number Redial 14 Save Number with Redial 14 Pulse to Tone Changeover 15 PAGING AND MESSAGING Making an Internal Page 16 Making an External 16 AIl PAQE cst tar 16 Meet 16 Call Park 2 16 Retrieving Parked 17 Setting a Message 17 Returning Messages 17 Canceling a Message 18 Programmed Messages 18 CONVENIENCE FEATURES Not 19 Door Ph n2. Lift the handset and you are automatically connected to the ringing call e Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal e Hookflash receive transfer tone dial 44 receive transfer tone and hang up e When the busy station becomes free your telephone will ring the handset to automatically call the now idle station NOTE You have 30 seconds to answer or the callback will be canceled BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback e Hookflash receive transfer tone and dial 45 The called station will receive off hook ring camp on tone e You will hear ringback tone e Wait for the called party to answer The called station must release its first call or put it on hold before answer ing your camp on CALLING YOUR SYSTEM OPERATOR Lift the handset and dial 0 to call your system operator or group of op erators If you want to call a specific operator dial that person s extension number CALL PROCESSING HOLDING CALLS e When you are connected any call hookflash receive transfer tone and dial 11 The call will now be on hold You may now make or re ceive a second call To take the caller off hold lift the handset and dial 11 You now connected to the call You may resume your conversation NOTE A standard telephone can
3. RINGBACK TONE 1000 ms ON 3000 ms OFF CONTINUOUS Busy Tone Indicates the station you dialed is busy BUSY TONE 500 ms ON 500 ms OFF CONTINUOUS DND No Calls Tone Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more DND NO MORE CALLS TONE 250 ms ON 250 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable OUTSIDE CALLS MAKING AN OUTSIDE CALL Lift the handset and receive internal dial tone Dial a C O line or line group access code Receive outside dial tone and then dial the telephone number Finish the call by replacing the handset If your system is programmed to require an authorization code before making call e Dial and a valid code You will hear confirmation tone followed by dial tone Select line If your system is programmed to require an account code before making a call Dial 47 and a valid code e Hookflash and receive transfer tone Select a line For more information see your system administrator ANSWERING AN OUTSIDE CALL the handset You are automa
4. 9 To call an other station in your system simply dial its extension number See your sys tem directory list for other access codes and extension numbers HOOKFLASH Throughout this guide you will see references to hookflash A hookflash is a momentary operation of the hookswitch required for a feature operation Some telephones have a FLASH key This key may be pressed instead of the hookswitch LINES Lines from the telephone company are C O lines Calls on these lines are referred to as outside calls These C O lines are accessed by dialing an access code For example dial 9 to get a local outside line or dial 80 89 for other line groups Each line in the system is numbered beginning with 701 and then 702 703 etc To get a specific line dial its three digit line number If Least Cost Routing LCR is programmed into the system you will only be required to dial 9 DISTINCTIVE RINGING iDCS 500 provides distinctive ring patterns to your phone e Outside calls have a single ring tone repeated e Intercom calls have a double ring tone repeated Door phone calls and alarm appointment reminders have a triple ring tone repeated SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialing CONTINUOUS Ringback Tone Indicates the station you dialed is ringing
5. cannot repeat if you make a mistake IN OUT OF GROUP If your station is assigned to a hunt group this feature will allow you to dial an access code plus the group number e g 501 plus 0 to temporarily pre vent your station from receiving any group calls You will still be able to receive calls that are dialed directly to your station To reenter the group dial an access code plus the group number e g 501 plus 1 LOCKING YOUR STATION 1 2 0 LOCKED LOCKED UNLOCKED OUTGOING ALL CALLS Make outside calls ow Receive outside calls Make intercom calls Receive intercom calls To lock your phone from making outgoing calls e Lift handset to go offhook and dial 15100 plus your station passcode default 1234 then dial 1 e Listen for system dial tone and replace handset Your station is now locked from making outgoing calls 20 To lock your station from making both internal and outgoing calls e Lift handset to go offhook and dial 15100 plus your station passcode default 1234 then dial 2 e Listen for system dial tone and replace handset Your station is now locked from making both internal and outgoing calls To unlock your phone e Lift handset to go offhook and dial 15100 plus your station passcode default 1234 then dial 0 e Listen for system dial tone and replace handset Your station is now unlocked CHANGING YOUR STATION PASSCODE To change your station user passcode Lift handset to go offho
6. dialed after the will be sent as tones PAGING MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers e Lift the handset Dial 55 plus zone number 1 2 4 OR dial 55 plus 0 to page all internal zones e After the brief attention tone make the announcement MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers e Lift the handset e Dial 55 plus zone number 5 6 7 or 8 OR dial 55 plus 9 to page all external zones e After the brief attention tone make the announcement ALL PAGE To page all keysets and the external speakers at the same time e Lift the handset and dial 55 plus e After the brief attention tone make the announcement MEET ME PAGE ANSWER e page by dialing 54 plus any zone and instruct the paged per son to dial 56 e After completing the page hookflash and remain off hook until the paged person dials 56 from any phone The paged person will be au tomatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call and page the requested party e While in conversation hookflash and dial 55 The call is automatically parked at your station e Dial the desired page zone and make the announcement Be sure to include your station number for example Mr Smith park 201 RETRIEVING A PARKED CALL To retrie
7. door phone e electric door lock release is installed hookflash receive confir mation tone and dial 13 to release the lock CALLING THE DOOR PHONE ROOM MONITORING You can call the door phone and listen to what is happening outside or in another room e Lift the handset and then dial the extension number of the door box e You will be connected to the door phone You can listen or have a conversation e Ifan electric door lock release is installed hookflash receive confir mation tone and dial 13 to release the lock ACCOUNT CODES When it is equipped with optional equipment your iDCS 500 system allows calls to be charged to different accounts You can enter an account code in two ways To enter an account code by interrupting the conversation e While on an outside call hookflash receive confirmation tone and dial 47 e Dial the account code it may be a maximum of 12 characters includ ing and e Hookflash to return to the conversation e If you make an error repeat the procedure with the correct code Only the last account code dialed will be recorded 19 To enter account code after the outside party hangs up e After the outside party hangs up hookflash receive confirmation tone and then dial 47 e Dial the account code it may be a maximum of 12 characters includ ing and NOTE If you wait for the outside party to hang up you must complete this procedure within ten seconds You
8. not answer or when you are on the phone e Lift the handset and dial 604 plus the extension or group number e Receive confirmation tone and hang up To cancel Forward No Answer Busy lift the handset and dial 00 OR dial another forward code e g 601 FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now e Dial 605 plus your extension number e Receive confirmation tone and hang up 11 If you want a specific extension s calls forwarded to your phone Remote Call Forward e Dial 605 plus the desired extension number e Receive confirmation tone and hang up To cancel Forward Follow Me lift the handset and dial 600 OR dial anoth er forward code e g 601 FORWARD TO AN EXTERNAL NUMBER To forward calls to a number outside of your business e Lift the handset to go off hook then dial 15102 Dial the outside line access code followed by the telephone number e Wait and listen for confirmation tone and hang up NOTE External Call Forward will cancel all other call forwarding instructions FORWARD DND To forward your phone when you activate DND e Dial 607 plus the extension number or group number e Receive confirmation tone and hang up STATION CALL PICKUP To pick up answer a call ringing at another station Lift the handset and dial 65 plus the extension number of the ringing phone GROUP CALL PICKUP To pick up answer a
9. put only one call on hold at a time HOLD RECALL If you leave a call on hold longer than the hold timer the call will recall your station e When your phone rings lift the handset to answer the recall e f you do not answer this recall within a pre programmed period of time it will go to the operator group RETRIEVING CALLS ON HOLD AT ANOTHER STATION When a line is on hold at any other station Lift the handset and dial 12 plus the extension number of the station that placed the call on hold OR dial 12 plus the line number if you know what it is CONSULTATION HOLD When you are speaking on an outside line and it is necessary to consult with another extension e Hookflash and receive transfer tone Your call is placed on transfer hold e Dial an extension number e Consult with the internal party e Hookflash to return to the outside party or hang up to transfer the call NOTE Repeatedly pressing the hookflash will flip flop between the outside and inside parties except if the destination station is set for Auto Answer or Voice Announce or the system has Transfer Cancel activated TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can perform a screened transfer by informing the other extension who is calling or you can perform a blind transfer without notification e While you are speaking on call hookflash to receive transfer dial tone and then dial
10. Calls E Eaa 19 Account 19 20 20 Locking your Station 20 Changing your Station 21 PERSONAL SPEED DIAL LIST 22 23 ABOUT THIS BOOK This booklet provides instructions for using an industry standard single line telephone set with the iDCS 500 A variety of single line sets from many dif ferent manufacturers are available Check with your service and installation company to ensure proper operation with the iDCS 500 system Please take the time to study this guide and to become familiar with the op eration of your standard telephone Keep it handy You may need to look up instructions for infrequently used features Learning to use your telephone correctly will make everyday telephone com munications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide iDCS 500 dial tone This is also referred to as internal or intercom dial tone To get an outside line from the telephone company dial an access code usually the digit
11. STANDARD TELEPHONE USER GUIDE iDCS 500 DIGITAL COMMUNICATIONS SYSTEM November 2001 Samsung Telecommunications America reserves the right without prior notice to revise infor mation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide TABLE OF CONTENTS ABOUT THIS BOOK 1 THINGS YOU SHOULD KNOW 2 3 OUTSIDE CALLS Making Outside Call 4 Answering an Outside 4 Universal ANSWET ces sndsiacncnceiesancdtepevadepamcadenctedenaguascecgsneqnoemnceutes 4 Flash Recall een een rene Seer eee eee Smear etre 4 5 Busy Line Queuing with Callback 5 INTERCOM CALLS Calling Other Stations 6 Answering Intercom CANIS scccincistcancateasncccanedecensederandedetnedecensde thes 6 Busy Station Callback 6 BUSY Station 6 Calling Your System Operator 7 CALL PROCESSING Holding 8 9 Transfer with Camp ON 9 Transter Cantel
12. an extension number Your call is automatically put on transfer hold Hang up when you hear ringing OR wait for the party to answer and advise the party of the call and then hang up If the transfer is refused you will be reconnected to the outside line when the station hangs up or you can hookflash to return to the outside party NOTE After the inside party answers you may alternate back and forth be tween the parties by hookflashing TRANSFER WITH CAMP ON When you are transferring a call to another station and it is busy you may camp the call on to this station e While you are speaking on a call hookflash to receive transfer dial tone and then dial an extension number Your call is automatically put on transfer hold e Hang up when you hear a busy signal The called party will be alert ed that a call is waiting TRANSFER CANCEL If this feature has been activated on your system the Consultation Hold fea ture will not work Instead when you hookflash to return to the outside party after initiating a transfer the internal party will be dropped allowing you to transfer the call to another destination This is especially useful if the party you originally tried to transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a pre pro grammed period of time CALL WAITING If an
13. call ringing in any pickup group e Lift the handset and dial 66 plus the desired group number 01 20 NOTE Station and group pickup features cannot be used to answer recalls to a station only new ringing calls and operator recalls NETWORK FORWARDING If you system is equipped with the LE version of software and your system is networked with another system there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in anoth er system on your network These forwarding types are described below CALL FORWARD UNCONDITIONAL To forward all your calls to a station in another system on your network e Lift the handset and dial 608 plus the extension or group number e Receive confirmation tone and hang up To cancel Call Forward Unconditional lift the handset and dial 6 00 OR dial another forward code e g 604 CALL FORWARD BUSY To forward calls to a station in another system on your network when you are on the phone e Lift the handset and dial 609 plus the extension or group number e Receive confirmation tone and hang up To cancel Call Forward Busy lift the handset and dial 600 OR dial anoth er forward code e g 604 CALL FORWARD NO RESPONSE To forward calls to a station in another system on your network when you do not answer e Lift the handset and dial 60 plus the extension or group number e Receive confirmation tone and hang up To cancel Call Forwa
14. emain e Repeat the prior step until all messages have been returned in the or der received e Dial tone will return to normal when all messages have been returned 17 CANCELING A MESSAGE You can cancel a message indication that you have left at another station the handset Dial 42 plus the extension number of that station To cancel all message indications left at your phone the handset and dial 42 plus your extension number e Replace the handset PROGRAMMED MESSAGES When you will be away from your phone for any length of time you may leave a programmed station message Display stations calling you will see this message and be informed of your status or follow your instructions Lift the handset and dial 48 plus any message code 01 20 for ver sion software or 01 30 for L LE version software listed on the back of this user guide e Listen for confirmation tone and hang up cancel this message lift the handset and dial 48 plus 00 CONVENIENCE FEATURES DO NOT DISTURB Use Do Not Disturb DND when you want to block calls to your keyset e Lift the handset and then dial 401 e To cancel DND lift the handset and then dial 400 You are able to make calls while in the DND mode ANSWERING THE DOOR PHONE When your station is programmed to receive calls from the door phone e You will receive three short rings repeatedly e Lift the handset and you will be connected to the
15. l release automatically proceding disconnect supervision is supplied by the telephone company FORWARDING YOUR CALLS You may forward your calls to other stations or groups of stations When they are programmed Forward All Calls will have priority over Forward Busy and Forward No Answer conditions To clear all call forward conditions set at your station lift the handset and dial 600 NOTE It is not necessary to clear call forwarding to change your selection simply enter a new forward command 10 FORWARD ALL CALLS To forward all of your calls to another station e Lift the handset and dial 601 plus the extension or group number e Receive confirmation tone and hang up To cancel Forward All Calls lift the handset and dial 00 OR dial another forward code e g 604 FORWARD BUSY To forward calls to another station when you are on the phone e Lift the handset and dial 602 plus the extension or group number e Receive confirmation tone and hang up To cancel Forward Busy lift the handset and dial 68410 OR dial another for ward code e g 604 FORWARD NO ANSWER To forward calls to another station when you do not answer e Lift the handset and dial 603 plus the extension or group number e Receive confirmation tone and hang up To cancel Forward No Answer lift the handset and dial 600 OR dial an other forward code e g 604 FORWARD NO ANSWER BUSY To forward calls to another station when you do
16. ok then dial 15101 Then dial your existing station passcode Then dial a new passcode must be four digits Listen for confirmation tone then replace the handset 21 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 22 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 23
17. outside call has been camped on to your phone or another station is to you You will receive camp on tone indicating another call is waiting Hookflash and then dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to answer Complete this call by transferring it or hanging up Lift the handset and then dial 11 to return to your first call SETTING UP A CONFERENCE You may conference five parties you and four other parties in any combi nation of outside lines and internal stations in any order e While you are engaged in a conversation hookflash receive transfer tone and dial 46 You will receive conference tone Make another call either intercom or outside After the called party answers hookflash and receive conference tone Make another call OR hookflash to join all parties Repeat as necessary To drop a party from your conference call e Hookflash receive confirmation tone and dial the extension or line number that is to be dropped e Receive conference tone and dial 46 to rejoin the other parties NOTES To leave the conference hang up Control will be passed to the first internal station that was added If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference fol low the instructions to drop a party and use your extension number When the parties on the outside lines hang up the lines wil
18. rd No Response lift the handset and dial 00 OR dial another forward code e g 604 13 DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 e Lift the handset and dial 16 e Dial the desired speed dial number e The telephone number is automatically dialed for you PROGRAMMING PERSONAL SPEED DIAL NUMBERS To program personal speed dial numbers e Lift handset to go offhook Dial 15105 the next available speed dial bin number e g 01 a trunk or trunk group number and your speed dial digits e Listen for system dial tone and replace handset LAST NUMBER REDIAL To redial the last telephone number you have dialed e Lift the handset and dial 19 NOTE Redial does not apply to intercom calls SAVE NUMBER WITH REDIAL To save the number you have just dialed for later use e Before hanging up hookflash receive confirmation tone and dial 17 To redial this saved number at any time the handset and dial 17 This step will select the same line and dial the number for you This telephone number is stored in memory until you save another When you do the new number will be saved and the old number will be erased NOTE Save Number does not apply to intercom calls 14 PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits
19. tically connected to the ringing call e Finish the call by replacing the handset UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device To an swer Calls ringing this device dial 67 This device can operate in any system ring mode SENDING A FLASH While you are on an outside call hookflash receive transfer tone and dial 49 to send a flash to the telephone company This may be required for some custom calling features or CENTREX lines Note Flash is not available on an ISDN circuit RECALL DIAL TONE Hookflash and then dial 18 to disconnect your outside call and receive tele phone company dial tone for a new call BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you select an outside line e While on that call hookflash receive transfer tone and dial 44 e When the line becomes free the system will call you back e Lift the handset receive dial tone and dial the telephone number the speed dial number again NOTE A callback will be canceled if it is not answered within 30 seconds INTERCOM CALLS CALLING OTHER STATIONS Lift the handset Dial the extension number or group number Wait for the party to answer If you hear several brief tone bursts instead of ringback tone the station you called is set for Voice Announce or Auto Answer e Begin speaking immediately after the tone e Finish the call by replacing the handset ANSWERING INTERCOM CALLS
20. ve a call that has been parked for you e Lift the handset Dial 10 plus the station number that was announced You will be con nected to the parked call SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal you can set a message indication at that station The MES SAGE key on keysets will flash and standard telephones will receive special dial tone and light their message lamp if their phone is equipped with one and they are on a 16DSL card e Hookflash and dial 43 e Receive confirmation tone and hang If the keyset you are calling is in the Auto Answer mode you must use the following procedure Hang up for at least two seconds Lift the handset Dial 41 plus the extension number Receive confirmation tone and then hang up NOTE A station can have up to and including five message indications If you receive dial tone instead of confirmation tone there are already five messages at this station Try again later RETURNING MESSAGES When you see your message indicating lamp flashing if your phone is equipped with one and your phone is connected to an 8MWSLI or a 16 MWSLI card or you lift the handset and receive special dial tone anoth er station has left a message for you To return messages e Lift the handset Dial 43 The first station that left you a message will be called auto matically If it is not answered your message indication will r
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