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Samsung DS-5012L User's Manual

1. Calling Through the Speakerphone Press the Speaker button and dial the extension number a without lifting the handset Speaker Listen to the speaker for the called party to answer and speak through the microphone You can switch from the speakerphone to the handset by lifting the handset during the call if required Press the Speaker button to hang up the call on the ame speakerphone when finished Redial Number You can redial the last external number you dialled 7 with the phone is in standby mode press the Screen Screen button repeatedly until the Fixed Feature menu screen appears e Or press 1 9 the function code for redialling and press the Send button 64 Making Calls DS ITP 5012L Phone User Guide 2 Press the Selection button next to SAMSUNG LAST REDIAL displayed on the lv Thu 20 Feb 12 28 01 02 mo P screen LAST REDIAL SAVE REPEAT SPEED DIAL DIRECTORV UNIV ANSWER PAGE PICKUP SVMi MESSAGE DND 000080 000000 3 Begin speaking when the other party answers The Fixed Feature Menu screen will automatically display Last Re dial during a call even if the Screen button is not pressed Automatic Redial If the called external number is busy the phone redials the called number automatically up to 99 times depending on what is programmed in the sys tem This is a useful when the called party is often busy at a servi
2. Using the speakerphone Make a call through the speakerphone without lifting the handset by pressing the Speaker button Speaker Hot keypad feature If the Hot Keypad feature has been enabled on your phone you do not need to lift the handset or press the Speaker button to begin dialling Simply dial the number and press Send The Speaker button LED lights and you can speak using the speakerphone or lift the handset 58 Making Calls DS ITP 5012L Phone User Guide 2 Making an Intercom Call How to make a call to another station Using the Handset 7 Lift the handset 2 Dial the extension number of the station w e Or press the Selection button corresponding EA to the extension number shown on the AOM Gy Ry A screen L 3 Press the Send button to begin dialling e f you hear a signal tone of very short interval without the dial tone the station you called is set for a voice announcement or automatic answer Begin speaking immediately 4 Begin speaking when the called party answers 59 Making Calls DS ITP 5012L Phone User Guide Calling Through the Speakerphone Press the Speaker button and dial the extension number without lifting the handset J Listen to the speaker for the called party to answer and eman speak through the microphone E You can switch from the speake
3. ccceeeeeeeeeteeeeeeeeneees 71 4 Other Call Functions 00 ccseccseecseeeeeeeeeeeeseeeseees 72 Last Number Redial ccceceeeeeeeeceeceeeeeeeeteeeenees 72 Calling From Lists of the Most Recent Called Numbers or Incoming Calls 00 c ccceceeteeeeeeeeeeeeeeneees 73 Dialling from the Recent Call Log ceeeeeees 73 Speed Dialling cccccccccececccececeeeeeeeeeneceeeeeeeeeeeenees 74 Dialling from Directory Names ccceceeeeeeeeees 75 HANDLING CALLG cccceeseeeeeeees T7 1 Intercom Calls iss caieicscecscecciecseestessnentinechectnceateenteunees 77 Hold an Intercom Call ccccceceeeeeeeeceeceeeeeeeeeeeeenees 77 Mute Your PRONG iaaa a A 78 2 Extteriial Cals escicccicesicitsiesciseceictctececsestensceecaneeseeenstens 78 Hold an External Call 0 cccceceeeeeeeeceeeeeeeeeeeeeeeenees 79 Hold an External Call amp Make an Intercom Call 80 Call Transfer iiinis aa adaa a a aaa deans 81 Call Parking ctic eecteiiceeceiaiieete deen 82 vi Contents DS ITP 5012L Phone User Guide Transfer Calls to Voice Mailbox n 83 3 Intercom amp External Callls ccssssssseeneseenseenees 84 Conference Calls v 21 fidiessnc Petassnecteacsse anaviieweeadetwent one 84 Load Group for Conference c cccsssssesestessteteteeeees 86 CONVENIENCE FEATURES 87 1 Call Forwarding secsscsssseeseestensss
4. Config Then press the Enter button 2 Use the direction buttons to select the samsune boss answering mode e Ring The phone rings when a call arrives e Auto Answer Mode The phone automatically answers an incoming call 162 Navigation Menus DS ITP 5012L Phone User Guide Voice Announce You hear the caller s voice through the speaker Lift the handset or press the Send button to be connected to the caller Then press the Enter button Phone Language You can set the language for the LCD screen display e g English 7 Press the Menu button and use the direction buttons to select gt 5 LANGUAGE Conf ig Then press the Enter button 2 Press the direction buttons to select SAMSUNG the language e The language is set to English by default Then press the Enter button 163 Navigation Menus DS ITP 5012L Phone User Guide Setting the Type of Caller ID CID Display The CID display on the LCD can be the caller s name or number or you can select no display To select the display you want 7 Press the Menu button and use the direction buttons to select gt 6 CID Display Then press the Enter button 2 Use the direction buttons to select the type of caller ID display e None Caller IDs are not displayed e Name Ifthe name of a caller is registered with the Phone Book the name wi
5. 7 Press the Menu button and use the direction buttons to select gt 1 Wakeup Call E Diary Then press the Enter button 135 Navigation Menus DS ITP 5012L Phone User Guide 2 Set the Time Ring and Repeat items SAMSUNG e Time time of alarm Ring 1 5 or Silent Repeat frequency e g every day i Tim A Ring __Ring Qs Repeat Change the Clear item to Save by pressing the Navigation button lt or gt Then press the Enter button to save the setting e Ifyou select Clear and press the Enter button the set wakeup call will be cleared Co om Co Co Co Alarm Clock This is similar to the Wakeup Call function except that the frequency of the alarm is limited to once only or every day Two separate alarm times are available 7 Press the Menu button and use the direction buttons to select gt 2 Alarm Then press the Enter button 2 Select Alarm clock 1 or Alarm clock 2 3 Set the Time Ring and Repeat items SAMSUNG for the selected alarm clock e Time time of alarm Ring 1 5 or Silent Repeat frequency e g every day Ring 1 Everyday Clear 4 24 16 20 Cy Co co 136 Navigation Menus DS ITP 5012L Phone User Guide Change the Clear item to Save by pressing the Navigation button lt or gt Then press the Enter button to save the sett
6. MEET ME PAGE 000000 008000 7 When the recipient answers their line is automatically connected to yours gaaE Paga agaat 98 Convenience Features DS ITP 5012L Phone User Guide Call Park and Page If you have an external call at your phone that you wish to transfer to an other station but the station user is away from their desk you can park the call and page the individual to pick up the parked call from another exten sion Intercom calls cannot be parked or paged 1 Press the Selection button for the SAMSUNG PAGE menu while the call is on line The call is automatically parked ly Bite ee 4 2 Press the number of the page zone where g the recipient is normally located or press the Enl K button to page all internal and external We E BN 2 G zones 3 Wait for the confirmation tone and announce the call and the station number or trunk line number where the call is parked 4 Disconnect the call If the parked call is not answered within a specified time the call recalls to your phone 99 Convenience Features DS ITP 5012L Phone User Guide Page Pickup Allows you to connect to the extension or trunk line number advised in a Call Park and Page announcement above 7 Litt the handset and press the Screen Screen button until the Fixed Feature Menu screen D is displayed e Or press
7. You can program the speed dialling feature with fre quently used phone numbers Pressing a single dial button will make a call to the speed dial number You can answer a call to another extension from your own phone 38 Main Features DS ITP 5012L Phone User Guide Automatic Redial Retry If a called line is busy you can reserve the automatic PAN redial retry function and waiting mode The phone AZ redials the called number automatically after the called party hangs up their phone Hold You can use the Hold or Transfer function when some thing urgently requires your attention or another call arrives at the phone This button is used for briefly holding a call or transferring a call to another station Conference Calls O This button is used when multiple callers need to be connected simultaneously during a phone conversa tion Up to five parties you and four others can be connected for a conference call 39 Main Features DS ITP 5012L Phone User Guide Call Forwarding N If you are unable to answer an incoming call the call can be forwarded to another extension always or if you are busy on another call or you do not answer A Do Not Disturb DND O If you do not want any calls to ring at your phone the A j DND feature can be set to block incoming calls Page lt If you have an urgent announcement to make you can page through the speakerphones of other exten
8. Making Calls DS ITP 5012L Phone User Guide 2 Press the Selection button for the SAMSUNG DIRECTORY menu on the Fixed Feature Menu screen LAST REDIAL SPEED DIAL UNIV ANSWER SVMi MESSAGE DNO SAMSUNG 3 Press the Selection button for the directory menu to be searched PERSONAL DIR SYSTEM DIR or STATION DIR PERSONAL DIR SYSTEM DIR e These are your personal numbers Stn DR system numbers or station extension numbers 4 Enter the first letter of the desired name using the dial buttons and press the V Volume A buttons to search for the name vVolumea D When name appears press the Selection button for DIAL to dial the number Begin speaking when the called party answers To enter characters refer to Entering Characters in Things You Should Know It is possible to move directly to the directory you require without having to select it Ask your system administrator for details 76 HANDLING CALLS 1 Intercom Calls The following features can be used during an intercom call The Hold fea ture is useful for temporarily disconnecting a call to which you want to re turn To hold a call and answer a waiting call refer to Answering a Waiting Callin Answering Calls Hold an Intercom Call You can put a call on hold and resume the call later 7 Press the Hold button and replace the Hold handset to put the current call
9. P 2 Press the station or external number recipient to which the call should be transferred 3 Disconnect the call e g replace the handset e To transfer the call automatically disconnect the call when the recipient s phone rings Otherwise wait until the recipient answers your call inform them of the transfer then disconnect the call 81 Handling Calls DS ITP 5012L Phone User Guide If the recipient of the transferred call does not answer or rejects an automatic transfer the call returns or recalls to your phone Answer NOTE the call as normal If you wait for confirmation of the transfer and the recipient does not answer or rejects the transfer you can press the Transfer button to re connect to the external call If the recipient is busy you can disconnect and park the call then no tify the busy station of the parked call see Call Parking below Call Parking You can place a call in a parking orbit and announce the call over a paging system for someone to pick up There is a total of 10 0 9 selectable park ing orbits E Parking a Call 7 During a call press the Screen zeroen button until the AOM screen is displayed 2 Press the Selection button for the PARK menu on the AOM screen SAMSUNG amis v Thu 20 Feb 12 28 01 02 4 000000 000000 82 Handling Calls DS ITP 5012L Phone User Gui
10. Automatic Answering Mode 0 cccccccceseeeeeetieeeeees 48 Voice Announce Mode ceeeeeceeeeeeeeeeeeeeeeeeeeenteeeeeenaes 49 3 Answering an Outside Calll cesesseseeeeeeen 50 Automatic Answering Mode 0 c ccccceeseteeeeeetieeeeeees 51 Universal Answer for Outside Calls eeeeeeeeees 52 4 Other Call Functions cc eeseteeeeseeeeeeeeeseeeeneeeees 53 Station Call PiCkup c cccececeeeeeeeeeneeeeeeeeeeeeeeaees 53 Group Call Pickup ecccceeceeeeeeeeeeeeeaeeeeeeeeetensaees 54 Answering a Waiting Call cccececeeeeteeeeeeetteeeereee 55 Contents DS ITP 5012L Phone User Guide MAKING CALLS cccceeseeeeeeeeeeeeeees 57 1 Before Making a Call ssscssssssesseeeeensensneenees 57 2 Making an Intercom Call cssseseeseeeeeseeseeeeenees 59 Busy Station Callback 0 cccceeeeeeeeeeeeeeeeeenteeeseeneeees 60 Busy Station Camp ON 2 0 ccceeeeeeeeeeeeeeeeseenteeeeeeneaees 62 Calling the System Operator ccceeeeeeeeeeeeeeenes 63 3 Making an Outside Calll cessssssesesseeseensnseesees 63 Regial NUIMDECR rsisi aiandi ia 64 Automatic Redial ccccceceeeeecceceeeeeeeeeeteeesncaeeeeees 65 Setting a Callback on an Outside Line 0005 67 Making a New Call esiaren ana 69 Using Authentication amp Account Codes 0 06 69 Saving a Telephone Number sses 71 Redialling a Saved Number
11. CAD 2 Press the Selection button for the SAMSUNG Group menu to display the group s e You can load or delete a number in the group by moving to the group and pressing the Menu button Select the Save menu and save the entered number to the group SS a co ca 000000 3 Use the direction buttons to move to TETE the required group and press the Enter button The numbers listed in the group are shown Conference Group 1 Group 000000 000000 Send All 4 Press the Selection button for Send All Your system must be programmed with conference groups and your phone set to Enbloc dialling mode for you to use this feature NOTE 86 CONVENIENCE FEATURES 1 Call Forwarding If you are unable to answer incoming calls for any reason they may be transferred to another station You can select the condition under which calls should be forwarded for example forward all calls when you are away from your desk or when you are busy on a call Call forwarding is set using the appropriate function codes Lift the handset to dial the codes if the Hot Keypad feature is not set on your phone e Call Forwarding can also be set using the Navigation Menus Refer to the Call Forwarding section in Navigation Menus Forward All Calls You can set a call forward to another station for all incoming calls uncondi tional 1 Press 6 0 1 in standby mode and dial
12. Installing the Phone DS ITP 5012L Phone User Guide 2 Assembling the Phone Network Connecting Cables to the Phone 7 Connect the handset to the handset connection jack a 2 Connect the LAN cable from the network to the LAN connection jack Installing the Phone DS ITP 5012L Phone User Guide 3 Connect the LAN cable from the PC s network card to the PC connec tion jack 4 Connect the power adapter to the power adapter jack Do not connect the power adapter to the mains outlet yet or if you do ensure that the power is not switched on 5 Connect any recording device to the recording device jack REC The recording device can record phone conversations Using the Phone Stand If the phone is to stand on a desk insert the phone stand into the two side holes located on the base and slide it upward as shown Now skip to the section Configuring the IP Phone to configure the working environment for your phone Installing the Phone DS ITP 5012L Phone User Guide DS 5012L Digital Phone 1 Checking Components You should have received the following items If any are missing or dam aged contact your dealer 4 Hole Jack Line Cord DS 5012L Installing the Phone DS ITP 5012L Phone User Guide Base of Phone Holes for mountiong the desk top stand 6 USB connection port Phone line co
13. the number to which all calls should be forwarded aq aaa 87 Convenience Features DS ITP 5012L Phone User Guide 2 Wait for the tone confirmation tone Forward Busy You can set a call forward to another station for calls that arrive when you are busy on another call 1 Press 6 0 2 in standby mode and dial 6 0 2 y OR the number to which calls should be forwarded any Uy 2 Wait for the confirmation tone Forward No Answer You can set a call forward to another station for calls that you do not an swer within a specified time the number to which calls should be forwarded Bow 1 Press 6 0 3 in standby mode and dial O GA Ww LL u 88 Convenience Features DS ITP 5012L Phone User Guide 2 Wait for the confirmation tone Forward Busy No Answer You can set a call forward to another station for calls which either arrive while you are busy on another call or you do not answer within a specified time This option can only be set if forward destinations are already sepa rately set for both Busy and No Answer conditions above 7 Press 6 0 4 in standby mode 2 Wait for the confirmation tone Forward Follow Me If you intend to temporarily r
14. 3 Answering an Outside Call How to answer an outside external call Using the Handset 1 When a call arrives a call receipt message is displayed on the LCD SAMSUNG amie v Mite keer a o CALL TO 7001 James Co co cS am 2 Lift the handset and the ringing call will be automatically connected to your phone 3 Replace the handset when finished 50 Answering Calls DS ITP 5012L Phone User Guide Answering Through the Speakerphone Press the Send button without lifting the handset to answer the calling party through the speakerphone You can switch from the speakerphone to the handset by lifting the handset during the call if required Press the Speaker or End button to hang up the call on the speaker phone when finished the speaker volume When a call arrives and a call receipt message appears on the LCD but the phone does not ring you should lift the handset to answer the call Press the W Volume A buttons while the phone is ringing to adjust Automatic Answering Mode If the Auto Answer option for external calls is enabled on your phone when an incoming call arrives you hear a signal tone of short interval and the phone automatically answers the call The speakerphone is turned on and you can speak hands free When the call is completed press the Speaker or End button p e Pick up the ha
15. 38 Daily Planner E Diary Then press the Enter button 2 Use the direction buttons to select the date of the set schedule Press the Enter button 3 Press the Menu button and then SAMSUNG e Select Add to add a new schedule e Select Edit to modify the schedule e Select Delete to delete the schedule When the Do you want to delete message appears select Yes and press the Enter button e Select Delete All to delete all set schedules When the Do you want to delete message appears select Yes and press the Enter button 000000 000000 138 Navigation Menus DS ITP 5012L Phone User Guide Memo Pad Allows you to save a simple memo gw Entering a Memo 7 Press the Menu button and use the direction buttons to select W gt 4 Memo Pad gt 4 Add New Memo E Diary Then press the Enter button SAMSUNG 2 Enter the memo in the Memo screen and press the Enter button Refer to Entering Characters in the Things You Should Know part of this guide for how 000000 oma Co Co to enter characters m Checking Modifying Deleting Registering Memos 7 Press the Menu button and use the direction button to select gt 4 Memo Pad gt 2 Search E Diary Then press the Enter button 139 Navigation Menus DS ITP 5012L Phone User Guide 2 Select the desired memo and press the Menu
16. 6 55 7 55 8 55 9 55 56 57 58 59 60 600 601 ext or grp no 602 ext or grp no 603 ext or grp no 604 ext or grp no 605 ext or grp no 606 ext or grp no 65 ext no 66 grp no 67 7xx x 8xx 9 Page internal zone 3 Page internal zone 4 Page external zone 5 Page external zone 6 Page external zone 7 Page external zone 8 Page all external zones Page all zones 1 8 Meet Me Page Answer Alarm sensor clear DISA alarm clear Walking class of service Set call forward Cancel all call forwarding Set Fwrd All Calls Set Fwrd Busy Set Fwrd No Ans Set Fwrd Busy No Ans Set Fwrd DND Set Fwrd Follow Me Station Directed call pickup Group call pickup Universal Answer Individual line numbers Trunk groups These function codes are for a system set up with default values If the NOTE tor for the correct values codes have been changed for your system see your system administra 27 Things You Should Know DS ITP 5012L Phone User Guide 6 Entering Numbers and Characters Using the dial buttons and Navigation buttons you can easily enter and edit alphabetic characters numbers and special characters on the LCD screen Selecting an Input Mode When a screen appears for entering text or numbers press the Menu but ton repeatedly until the desired input mode is selected These modes are shown below 28 Things You Should Know DS ITP 5012L Phone Use
17. 7 Phone Menu WB kI E Diary Message Volume P ELE Forward Config Hy Phone a TA e g 124 Navigation Menus DS ITP 5012L Phone User Guide Move to the desired menu and press the Enter button Search by Speed Dial Number Location You can search for a telephone number based on the speed dial numbers registered with the phone 1 Press the Menu button and use the direction buttons to select gt 1 Search gt 1 By Speed Dial No P Book Then press the Enter button 2 When the speed dial number z entry screen appears enter the speed dial number and press the Enter button 3 The telephone number corresponding to the entered number is dis played e f you press the Enter button without entering the speed dial number a list of all phone numbers will be displayed 4 Press the Send button to dial the selected telephone number e To change or delete the speed dial number press the Menu button When the popup menu appears select the desired menu Edit Delete New Entry 125 Navigation Menus DS ITP 5012L Phone User Guide Search by Name You can search for a telephone number based on the names registered with the phone 7 Press the Menu button and use the direction buttons to select gt 1 Search gt 2 By Name P Book Then press the Enter button SAMSUNG 2 You are prompted to enter a name a Ent
18. Feature Menu Screen Features that can be used during a call or when in standby mode are displayed on the Fixed Feature Menu screen You select a feature by pressing the Selection button next to the feature This screen appears automatically when you are on a call 24 Things You Should Know DS ITP 5012L Phone User Guide 1 If the telephone is in standby mode press the Screen button until the 5 Screen Fixed Feature Menu screen is displayed 2 Press the Selection button for the desired feature from the display For example if you want to use the Last Redial feature press the Selection button for LAST REDIAL Moving the Scroll key up and down scrolls through long text displays on the Fixed Feature Menu screen You can move between menus using either the Scroll key or Navigation direction buttons The menus displayed on the Fixed Feature Menu screen depend on what is set up in the system If there are more features than will display on the screen use the Scroll key or Navigation buttons to scroll to the other pages of features or use the Selection buttons for the VW and A arrows to move to the next page or previous page of features respectively 25 Things You Should Know DS ITP 5012L Phone User Guide Move to the next page D 0008 SAMSUNG vN IRA Thu 20 Feb 12 28 01 02 SAVE REPEAT DIRECTORV PAGE PICKUP PAGE MEET ME PAGE D Move to the previous pag
19. ITP 5012L Phone User Guide Navigation Menu Screen SAMSUNG x P Book E Diary Message Volume Y Forward Config My Phone This screen appears when the Menu button on the Navigation buttons is pressed when in standby mode 000000 Co Co The Phone Book Electronic Diary Message Volume Forward Configuration and My Phone features are displayed as icons When the phone is in standby mode the AOM screen Fixed Feature Menu screen Executive Status Display and Background screen are NOTE displayed consecutively whenever the Screen button is pressed Keep pressing the Screen button until the desired screen appears The menus displayed on the AOM screen depend on what is set up in the phone system 23 Things You Should Know DS ITP 5012L Phone User Guide 3 Using the AOM Screen Features set up in the system are displayed as menus on this screen You select features by pressing the Selection button for each 1 When the telephone is in standby mode or Sereen during a call press the Screen button T until the required AOM screen is displayed SAMSUNG 2 Press the Selection button for the a i Cc F Thu 24 Apr 16 14 01710 3211 desired feature For example if you o ae cx 2 lo want to use the Message feature Ol Qo press the Selection button for H MESSAGE j esa U H gt 4 Using the Fixed
20. MESSAGE 00000 q U You select features by pressing the Selection button next to the feature Things You Should Know DS ITP 5012L Phone User Guide Fixed Feature Menu Screen There are two types of Fixed Feature Menu Screen a screen that appears during a call and another that appears when the Screen button is pressed twice when in standby mode The selectable features are chosen from menus by pressing the Selection button next to each menu Example of the Fixed Feature Menu screen that appears when the Screen button is pressed when in standby mode Example of the Fixed Feature Menu screen during a call SAMSUNG SAMSUNG v v Thu 20 Feb 12 28 01 02 3222 a LAST REDIAL SAVE REPEAT SPEED DIAL DIRECTORV UNIV ANSWER PAGE PICKUP SVMi MESSAGE PAGE DND MEET ME PAGE S 3211 LAST REDIAL SAVE REPEAT SPEED DIAL R DIRECTORY UNIV ANSWER Executive Status Display If the Executive Secretary function is SAMSUNG set in the system this screen appears when the Screen button is pressed three times while in standby Executive Status IN THE ROOM IN A MEETING IN HOUSE OUT OF TOWN GONE HOME SHORT TERM TRIP LONG TERM TRIP ON VACATION mode 000080 000000 m A secretary can set the executive status appropriate to each situation 22 Things You Should Know DS
21. button then e Press Add to add a new memo a e Press Edit to modify a memo e Press Delete to delete the memo 3 Delete e Press Delete All to delete all memos A Delete Al 3 Press the Enter button Calculator A simple calculator is available to add subtract multiply and divide numbers 7 Press the Menu button and use the direction buttons to select gt 5 Calculator E Diary Then press the Enter button 2 Enter the first number Then press the SamsEns direction buttons to select a calculation operator X e Press the button to enter a negative number the button to enter a decimal point or the Cancel button to delete incorrectly entered numbers 140 Navigation Menus DS ITP 5012L Phone User Guide 3 Enter the second number If there are more numbers to enter select another operator then a number then another operator etc until all numbers are entered 4 Press the Enter button to perform the calculation World Time Allows you to search for the local time in 39 cities and regions around the world Guam New York Dallas Tokyo Denver La Paz London Rome Miami Moscow Midway Bangkok Berlin Buenos Aires Beijing Samoa San Francisco Seoul Sydney Chicago Abu Dhabi Athens Alaska Alma Tai Oakland Okhotsk Wellington Los Angeles Jakarta Middle Atlantic Tashkent Phoenix Caracas Cape Verde Paris Hawaii Honolulu Helsin
22. in the Things You Should Know section of this guide for how to enter characters 3 Press the Enter button The Saved message appears confirming the information is saved Editing Groups This procedure allows you to establish personalised groups to which speed dial names can be assigned This means you can search for speed dial numbers by group 7 Press the Menu button and use the direction buttons to select gt 5 Edit Group P Book Then press the Enter button 2 A list of registered groups appears if they exist eT 3 Press the Menu button to add edit Fae ag 1 program or delete a group Group1 provides the option to Add only 132 Navigation Menus DS ITP 5012L Phone User Guide To add a group Press the Menu button and select the Add menu Enter the group name to register and press the Enter button To edit a group name Select the group to Edit and press the Menu button Then select the Edit menu Enter the group name and press the Enter button To delete a group Select the group to delete from the list and press the Menu button Then select the delete menu When the Do you want to delete message appears select Yes and press the Enter button Deleting All Telephone Numbers To delete all saved telephone numbers 7 Press the Menu button and use the direction buttons to select gt 6 Delete
23. make calls to other stations connected to the telephone system in the office Telephone System A trunk central office line is directly connected to the switching system of your phone company It carries telephone calls from stations to phones outside the office and incoming calls from outside to stations in the office 20 Things You Should Know 2 Introduction to the Main Screens DS ITP 5012L Phone User Guide The main screens displayed on the LCD of the phone are the AOM screen the Fixed Feature Menu screen the Background screen the Executive Status Display and the Navigation Menu screen For some screens you will see a different display depending on whether you are busy on a call or the phone is idle in standby mode Background Screen This is the default screen that appears when in standby mode You can chan ge the Background screen using the My Phone feature in the Navigation Menu Screen below 000000 SAMSUNG la 03 25 a EEA Bs 5 2003 Su Mo Tu We ThFr Sa M2 3 456789516 11 12 1314151617 18 19 29 21 22 23 24 25 26 27 28 29 38 31 q 000000 AOM Screen The AOM screen appears when the Screen button is pressed once when in standby mode or during a call The various features set up in the telephone are displayed 0000 SAMSUNG CALL 2
24. numbers that contain the entered digits will be displayed Entering 123 searches for all numbers that contain the sequence 123 Entering 123 searches for all numbers that start with 123 Entering 123 searches all numbers that end with 123 3 Press the Enter button to view details of the telephone number e To change or delete the speed dial number press the Menu button When the popup menu appears select the desired menu Edit Delete New En try 127 Navigation Menus DS ITP 5012L Phone User Guide 4 Move to the number you want to call and press the Send button Search by Group You can search for telephone numbers using personalised groups previ ously registered in the phone Refer to Registering New Numbers and Editing Groups later in this section 7 Press the Menu button and use the direction buttons to select gt 1 Search gt 4 By Group Then press the Enter button 2 Move to the desired group from the list ome of registered groups and press the By Group Enter button 3 Select a phone number mobile phone home work etc and press the Enter button 4 Move to the telephone number you want to call and press the Send button e To change or delete the selected number press the Menu button When the popup menu appears select the desired menu to change delete or register the number 128 Navigation Menus DS ITP 5012L Phon
25. the cursor to the character after which the space is to be entered and press the dial button To delete a character press the Cancel button This deletes the character to the left of the cursor position Press and hold down the Cancel button to delete all characters 30 Things You Should Know DS ITP 5012L Phone User Guide Entering Special Characters 1 Press the Menu button to select the special characters input mode The special characters that can be selected will be displayed in the lower part of the character input screen If the character you require is not displayed press the A and V buttons to scroll through other possible selections 2 Press the lt and gt buttons to move the cursor and select the character then press the Enter button 1 Press the dial button 0 to insert a space 2 Press the Cancel button to delete the character s to the left of the NOTE cursor Press and hold down the Cancel button to delete all charac ters Entering Numbers Press the Menu button to select the numeric input mode and then press the dial button displaying the required number 31 Things You Should Know DS ITP 5012L Phone User Guide 7 Volume Adjustment VVolumeA buttons are used for adjusting the volume of the handset speaker and ringing Adjusting Handset Volume 1 Lift the handset and make a call y Volume a 2 Press the Volume A button t
26. 0 56 OFF Your call is being held and you can dial another station Transfer tone 0 1s ON 0 1s OFF u Very short beeps Confirmation You have correctly set or 0 05s ON 0 05s OFF fa UU cancelled a system feature The Signal Interval varies from country to country These values are relevant for the UK 34 Things You Should Know DS ITP 5012L Phone User Guide 9 Changing Dial Tone To change mechanical pulse dial mode to electronic tone dial mode press the button before making a call Every number dialled subsequently will be transmitted in tone mode aage 10 Phone Status Indicator The status indicator turns on or off and lights different colours according to the status of the phone Status Busy SAMSUNG Indication Steady red Station Ring Slow flashing red Trunk Line Ring Slow flashing blue Recall Ring Flashing pink Message Waiting Flashing red DND Set Slow flashing red 35 Things You Should Know DS ITP 5012L Phone User Guide 11 Button LEDs The Transfer Hold and Speaker buttons have an LED that turns on or off according to the phone status Transfer Transfer buttonLED C__ LED Status Steady red Call Forwarding is set on station Hold e Hold button LED e LED Status Flashing red Phone is lock
27. 000 5 Messages Press the Menu button and use the direction buttons to select De Hessage Then press the Enter button Text message 1 Received 2 Write amp Sent Move to the desired menu and press the Enter button 144 Navigation Menus DS ITP 5012L Phone User Guide Received Messages Allows you to check text messages or set the status of message reception 7 Press the Menu button and use the direction buttons to select gt 1 Received Then press the Enter button SAMSUNG 2 When new messages are received the display shows the number of messages m Message Charge You can review received text messages and decide how you wish to be no tified of the arrival of a new text message 1 Press the Menu button and use the direction buttons to select gt 1 Received gt 1 Msg Charge Hessage Then press the Enter button 145 Navigation Menus DS ITP 5012L Phone User Guide 2 Select a message from the list of SAMSUNG messages and press the Enter button to view the message If the message is too long for the screen use the direction buttons to scroll through Toxt Nessage Box 3 Press the Menu button to reply to resend or delete the message or delete all messages m Setti
28. 147 Navigation Menus DS ITP 5012L Phone User Guide 2 Select whether to display the contents SAMSUNG of the message when a message arrives e Select Save to display a popup screen with the contents of the received message e Select Clear to display a popup screen without displaying the contents of the received message om Co Co Co Then press the Enter button Sent Messages Allows you to write and send a new message In addition messages saved in the Sent message box and the Reserved message box can be resent through the Sent message box function 7 Press the Menu button and use the direction buttons to select gt 2 Write amp Sent lessage Then press the Enter button 2 Select the desired menu and press the SAMSUNG Enter button Co Co Co 148 Navigation Menus DS ITP 5012L Phone User Guide E Writing a Message To write and send a text message 7 Press the Menu button and use the direction buttons to select gt 2 Write amp Sent gt 1 Write Message gt Message 1 Write New Message Then press the Enter button 2 Enter the phone number to receive _ the message in Recipient and the Write Message message in Contents Press the Enter button to send message Refer to Entering Characters in Things You Should Know for how to ente
29. 3222 SAVE REPEAT before hanging up SAVEJREPEAT This will save the phone number called 000000 000000 Redialling a Saved Number You can redial a saved number at any time but before you save another number SAMSUNG Press the Selection button for SAVE REPEAT on the Fixed Feature Menu screen e Or press 1 7 the function code for redialling a saved number OMe v Thu 20 Feb 12 28 01 02 3222 SAVEJREPEAT 000000 000000 Remember the saved number is stored in memory until you save j another number NOTE 71 Making Calls DS ITP 5012L Phone User Guide 4 Other Call Functions The following functions are available for making both intercom and outside call Last Number Redial Press and hold the Send button while in standby D over 2 seconds mode The phone redials the last telephone number that you dialled You can make a call through the speakerphone or handset You can switch from the speaker to the handset simply by lifting the handset 72 Making Calls DS ITP 5012L Phone User Guide Calling From Lists of the Most Recent Called Numbers or Incoming Calls The Navigation menus are used for this function Refer to the Recently Called Numbers and Recent Caller Numbers sections in the Navigation Menus Phone Book part of this guide Dialling from the Recent Call Log Up to 60 numbers that were recently sen
30. GUAGE Station On Off Move to the desired menu and press the Enter button 159 Navigation Menus DS ITP 5012L Phone User Guide Changing Your Password This option allows you to change the 4 digit password which is used to prevent unauthorised use of your phone or to set certain phone features e Default value of password is 1234 7 Press the Menu button and use the direction buttons to select gt 1 Password Config Then press the Enter button 2 Enter the four digits of the current SAMIUN password and press the Enter button Enter Passmord e The entered password is displayed as asterisks 3 The New Password screen appears Enter a new password and press the Enter button 4 The Confirm New Password screen appears Re enter the new password to confirm and press the Enter button Locking Your Phone If you lock your phone this prevents others from using it without your permission There are three options e Unlocked Phone is not locked this is the default setting e Locked All Prevents phone from making or receiving any calls 160 Navigation Menus DS ITP 5012L Phone User Guide e Locked Out Prevents phone from making outside calls 7 Press the Menu button and use the direction buttons to select gt 2 Locked Conf ig Then press the Enter button 2 Enter the password for the phone e Default v
31. L Phone User Guide 3 Supporting the Samsung Network SYNC Program You can edit telephone number data from the Samsung Network SYNC pro gram as needed and download the data to the phone The Samsung Network SYNC installation program can be downloaded from the Samsung Telecoms UK website shown below If your web browser is already open right click on the link and select to open the link in the browser http www samsung telecoms co uk You are also provided with details of how to use the program Connect the data cable as described above and start the program When finished exit the program and disconnect the cable Configuring the IP Phone DS ITP 5012L Phone User Guide Configuring the IP Phone This section describes the procedure for setting the user environment after installing your ITP 5012L IP phone You also need to do this if the phone sys tem to which your phone is connected has been changed or re initialised Before beginning the procedure make sure the power to the phone has been switched off 1 Entering the Environment Setup Mode Press and hold down the Menu button and turn on the power to the phone The environment setup menu appears on the LCD screen 1 Information 2 Network 3 Load amp Upgrade 4 System gt 5 Server 6 Exit 10 Configuring the IP Phone DS ITP 5012L Phone User Guide Setup Menu Structure The setup menus are as follows 1 Information 2 Netwo
32. SAMSUNG Enterprise IP Solutions OfficeServ User Guide for Large LCD Phones ITP 5012L DS 5012L a TELECOMS a Publication Information Samsung Telecoms reserves the right without prior notice to re vise information in this publication for any reason Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warrant Disclaimer Samsung Telecoms is not responsible for errors or problems arising from customers not installing programming or operating their Samsung systems as described in this manual Copyright 2004 Samsung Telecoms UK Limited All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopy or information retrieval system without express written permission of the publisher of this material Part No 18730 Version 1 0 ai gt ELECTRONICS EU Declaration of Conformity RTTE Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 factory name address declare under our sole responsibility that the product Digital Keyphone System iDCS500 OfficeServ500 to which this declaration relates is in conformity with RTTE Directive 1999 5 EC Annex Il Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 92 31 EEC By application o
33. a new address and press the Enter button 2 ID and 3 Password are user potas gt information required for connecting to the system Input Password gt 1 Configuring the IP Phone DS ITP 5012L Phone User Guide Contact the system manager for the correct ID and password The ID comprises a maximum of 16 characters and numbers The pass word is a maximum of eight numbers and is displayed as asterisks NOTE when entered 5 Verifying Settings You can verify the settings after setup and make any changes required 1 Use the and V buttons to move to the 1 Information menu and press AN ani gt En the Enter button ete 6 Exit 2 The submenus are displayed i ee Select each menu and verify the settings 3 Load Option Check especially the 2 Network menu A MAG address settings before using the phone 18 Configuring the IP Phone DS ITP 5012L Phone User Guide 6 Exiting Setup Exit the environment setup operation and reboot the system 1 Return to the environment setup menu Information i gt select the 6 Exit menu and press the hoen Ener Enter button System Server oa wN 2 The settings are saved and the phone reboots To familiarise yourself with the features of your phone refer to Things You Should Know and Main Features 19 Things You Should Know 1 About Stations and Central Office Lines A station is a telephone in the office that allows you to
34. all P Book Then press the Enter button SAMSUNG 2 When the Password entry screen appears enter the password set in the phone e By default the password is 1234 If it has been changed and you cannot remember it see your system administrator Co Co Co Co 133 Navigation Menus DS ITP 5012L Phone User Guide 3 When the Are you sure you want to permanently delete your data message appears select Yes and press the Enter button All the telephone numbers saved in the Phone Book will be deleted e Recent caller called numbers are not deleted Checking Your Own Extension Number You can check your own extension number if you need to Press the Menu button and use the direction buttons to select gt 7 My own number P Book Then press the Enter button Your number is displayed 134 Navigation Menus DS ITP 5012L Phone User Guide 4 E Diary Press the Menu button and use the direction button to select E Diary Then press the Enter button AE 6 World Time Alarm 7 D Day Plus Daily planner 8 Unit Convert 4 Memo pad j Calculator E co Co co Co Co Move to the desired menu and press the Enter button Wakeup Call Allows you to set a wakeup call to ring for three minutes or until an swered The frequency options for a wakeup call are every day Mon day Friday or Monday Saturday
35. aller Numbers Call details and caller ID if available of the last 30 incoming calls are saved in the incoming call log You can review these numbers and dial them automatically 7 Press the Menu button and use the direction buttons to select gt 8 Incoming Calls P Book Then press the Enter button 130 Navigation Menus DS ITP 5012L Phone User Guide 2 Move to the desired telephone SAMSUNG is number and press the Enter button Rocent Incoming Calls 9730 E om Co Co Co 3 Press the Send button to dial the selected number e To delete the selected number press the Menu button When the popup menu appears select the menu to delete the number or delete all saved calls Registering New Numbers You can save 1000 speed dial names and 2 400 telephone numbers in your Phone Book Each speed dial name can have the following infor mation registered up to five telephone numbers home mobile phone office etc fax e mail group and notes Each speed dial number can also be allocated a speed dial number location 7 Press the Menu button and use the direction buttons to select gt 4 New number Then press the Enter button 131 Navigation Menus DS ITP 5012L Phone User Guide 2 Use the direction buttons to move to SAMSUNG each item and enter the relevant a information Refer to Entering Characters
36. alue of password is 1234 e Ifyou cannot remember your password see your system administ rator 3 Use the direction buttons to select the lock option Then press the Enter button Setting the Answer Mode The answer mode can be set to Ring Auto Answer or Voice Announce Ring mode is the normal setting where you have to lift the handset or press the Send button to answer Auto Answer and Voice Announce modes automatically answer calls for you 7 Press the Menu button and use the direction buttons to select gt 8 Answering Mode Config Then press the Enter button 161 Navigation Menus DS ITP 5012L Phone User Guide SAMSUNG 2 Use the direction buttons to select the answering mode e Ring The phone rings when a call arrives e Auto Answer Mode The phone automatically answers an incoming call e Voice Announce You hear the caller s voice through the speaker and you must lift the handset or press the Send button to be connected to the caller Co Co Co Then press the Enter button Setting the Boss Answering Mode To set the boss answering mode the phone must be assigned as a boss station in programming The options for answering are the same as those described in Setting the Answer Mode above 7 Press the Menu button and use the direction buttons to select gt 4 Boss Answering
37. ce by the phone and refer to it whenever necessary A WARNING Safety Tips The ITP 5012L IP phone is supplied with an AC power adapter and this adapter must be used If an alternative power adapter is used this may result in serious damage and will void the warranty Do not put objects that contain water such as vases cups cosmetics and medicines near the phone Moisture in the phone can cause fire and electric shocks Do not install the phone on an unstable surface or in direct sunlight May cause severe damage to parts of the phone Do not place the phone in an area which is prone to dust or fluctuating temperatures May cause a fire or electric shocks Do not install the phone near a heat source electric fire radiator etc May cause a fire or electric shocks Do not use or store inflammable solvents or materials ee near the phone May cause a fire or electric shocks If the phone makes unexpected noises odd smells or smoke immediately unplug the phone and Le call your dealer May cause a fire or electric shocks CAUTION ITP 5012L Take care not to connect the network LAN cable to the PC connector on the phone If the LAN cable is connected to the PC connection jack both telephone and PC communications will be lost Use a soft dry cloth to clean the phone Do not use any chemical solvents such as wax benzene alcohol thinner mosquito spray ae
38. ce centre or call centre for example 65 Making Calls DS ITP 5012L Phone User Guide SAMSUNG 1 On hearing busy tone press the lt ET CITT Selection button for RETRY RETRY co co SS cc co 000000 The system will redial the same number automatically You hear the dial tone through the speaker The microphone is automatically disabled 2 When the called party answers either lift the handset or press the Speaker button or the Send button e You must respond within 10 seconds An automatic redial will be cancelled if not answered within this time When you dial another number the automatic redial is cancelled To cancel redial lift and replace the handset 66 Making Calls DS ITP 5012L Phone User Guide Setting a Callback on an Outside Line If you receive a busy signal when selecting an outside line this means that the line or group of lines is busy The callback function allows a call to be placed in queue for a busy outside line E Setting a Callback SAMSUNG 1 When busy tone is heard press the at o v Eee Selection button for CALLBACK lt gt oO displayed on the screen e Or press 4 4 the function code for a callback om SJ 2 When you hear a confirmation tone replace the handset When the busy line becomes available your phone will ring Answer the callbac
39. d party 2 To disable the speaker and resume a private conversation press the Selection button for LISTEN OFF LISTEN OFF LISTEN OFF before disconnecting to prevent any squeals from the If you want to disconnect the call after group listening always select NOTE phone 114 Convenience Features DS ITP 5012L Phone User Guide 9 Caller ID CID Presentation Your system can be programmed to display a caller s number and name the caller s ID or CID when you receive a call This service is provided by your telephone company However CID will not be provided in the fol lowing situations If the caller requests no display of the phone number If the call is from areas where the CID Presentation service is not provided e g international calls If the call is from a public phone If the information sent is corrupted If the telephone company fails to transmit the CID To set the type of CID Presentation you want on your phone refer to Setting the Type of Caller ID CID Display in Navigation Menus Con figuration There are a number of useful options that take advantage of CID displays Saving Caller Number When the CID is displayed press the s et c v ee 4 Selection button for SAVE displayed on the screen The caller s number is saved in the phone s memory and can be selected for dialling It will be kept in the memory
40. d press 6 0 0 o aig aig E o E 2 Do Not Disturb DND If you set DND mode on your phone incoming calls are forwarded to the DND forward destination if programmed see Forward DND above or callers will receive busy tone Setting Cancelling DND 1 Press the Screen button until the Fixed Screen Feature Menu screen is displayed e Or press the DND setup code 4 0 1 91 Convenience Features DS ITP 5012L Phone User Guide 2 Press the Selection button for DND displayed on the screen 3 Press the Selection button for ON to set DND e Or to cancel a DND setting press the Selection button for OFF The status indicator stops flashing 000000 000000 4 The status indicator blinks to notify that the DND mode is set You will SAMSUNG hear confirmation tone 92 Convenience Features DS ITP 5012L Phone User Guide 3 Paging The system allows you to make page announcements internally to indi vidual stations or groups of stations via their soeakerphones or externally via speakers in work areas such as offices or factories An additional All Page feature allows you to do both Stations and speakers are arranged in zones which you can select When making a page announcement you should use the handset for best audio quality Internal Page To page announce through station speakers 7 Lift the handset e Or press th
41. d transferred calls NOTE Answer OHVA When an OHVA call is connected the selection box for the station number flashes on the AOM Screen screen Press the Screen button and the flashing M Call button to put the current call on hold and connect to the OHVA caller An OHVA must be answered within a programmable time usually 10 j seconds or it will be automatically cancelled NOTE Cancel OHVA After the OHVA call is finished press the Send button to resume your a original call M 102 Convenience Features DS ITP 5012L Phone User Guide Reject OHVA You can reject an OHVA before it is finished While listening to OHVA press the Selection button for REJECT j amr to disconnect the OHVA call and resume your original call EN Block OHVA You can set the OHVA Block feature which prevents other users from making an OHVA call to you when you are on a call 1 Press the Screen button until the Fixed SS Feature Menu screen is displayed M 2 Press the Selection button for cmi OHVA BLOCK displayed on E Tu 20 Feb 12 28 ma 22 PA the screen STATUS MSG IN OUT GROUP OHVA BLOCK TIMER e Or press the Selection button for OFF to cancel an OHVA Block 103 Convenience Features DS ITP 5012L Phone User Guide 5 Messaging Messaging is done in two ways you can leave a Message Waiting Indica tion at another phone for the user to call you back when they are not b
42. de J B E J E e ogg Make a page to announce on which orbit the gJ call is parked and for whom it is intended See Paging in Convenience Features See also Call Park and Page in Convenience Features NOTE E Answering a Parked Call 3 Press the orbit number 0 9 to park the call When a parked call is announced press the Selection button for the PARK menu on the AOM screen and dial the orbit number You will be connected to the call Transfer Calls to the Voice Mailbox You can transfer an incoming call to your voice mailbox if this exists The phone system should have a Voice Mail card installed and the system ad ministrator should have enabled the voice mailbox function SAMSUNG 7 When a call arrives press the Screen button and then press the Selection button for the VT feature on the AOM screen Bu co Co co Co Sa E 000000 83 Handling Calls DS ITP 5012L Phone User Guide 2 Dial the voice mailbox number aoaaa 516 e 3 Use the voice mailbox features when the voice mailbox is connected lt o gt Refer to your Voice Mail guide for details Voice Mailbox You can record a personal greeting in your mailbox with helpful messages Callers can also leave messages for you in the mailbox 3 Intercom and External Calls The following functions are available for use during both intercom and external calls Con
43. de Off Hook Volume There are eight volume levels for the Off Hook ringer To set the level 7 Press the Menu button and use the direction buttons to select gt B OffHook Ring Volume Then press the Enter button 2 Press the V Volume A buttons to set the volume level and press the Enter button 155 Navigation Menus DS ITP 5012L Phone User Guide Handset Volume There are eight volume levels you can set for the handset 7 Press the Menu button and use the direction buttons to select gt 4 Handset Volume Then press the Enter button 2 Press the V Volume A buttons to set a nmm the volume level and press the Enter button Handse Speaker Volume There are 16 volume levels you can set for the speaker 1 Press the Menu button and use the direction buttons to select gt 5 Speaker Volume Then press the Enter button 156 Navigation Menus DS ITP 5012L Phone User Guide 2 Press the Y Volume A buttons to set the volume level and press the Enter button Speaker ull Background Music BGM Volume There are 16 volume levels you can set for BGM volume when BGM is set on your phone 7 Press the Menu button and use the direction buttons to select gt 6 BGM Then press the Enter button 2 Press the Y Volume A buttons to set a the volume and press the Enter button l 157 Navigation Menu
44. de for station call pickup 53 Answering Calls DS ITP 5012L Phone User Guide 3 Dial the extension number of the ringing phone and answer the call Station call pickup cannot be used to answer recalls to a station ex NOTE cept operator recalls only new intercom or outside calls Group Call Pickup Use the group call pickup feature to pick up a call at another ringing sta tion when your phone and the ringing phone are part of the same pickup group 1 Lift the handset and listen for dial tone 2 Press 6 6 the function code for group call pickup 54 Answering Calls DS ITP 5012L Phone User Guide 3 Dial your group number Your system administrator can tell you what your group number is NOTE Group call pickup cannot be used to answer recalls except operator recalls to a station only new intercom or outside calls Answering a Waiting Call If you are busy on a call and another call rings your phone you hear a camp on tone The menu box for a waiting call will flash on the AOM screen so you can answer the new call 7 Press the Screen button until Screen the AOM screen appears e Ifthe Automatic Hold feature is set on your phone the current call will be placed on hold automatically SAMSUNG 2 Press the Selection button for the station or outsid
45. e 0000 01 000080 STATUS MSG OHVA BLOCK TIMER IN OUT GROUP JU 000 00 5 Using Feature Dialling Codes You should now be familiar with using the menu screens to select fea tures However the phone system also provides feature codes which can be dialled to select features such as forwarding calls sending mes sages paging etc The table below lists the dialling codes for each function You can find out more about all these features by referring to the relevant sections in this guide Use this table for quick reference 26 Things You Should Know 10 ext no 11 12 ext no 13 16 spd no 17 19 2xx X 3xx x 400 401 41 42 ext no 43 44 45 46 47 48 msg no 49 5xx x 54 zone 55 0 55 1 55 2 Retrieve parked calls Put calls on and take calls off hold Retrieve calls on hold at an other extension Door lock release Make speed dial calls Redial saved number Last number redial Extension numbers Extension numbers Cancel Do not Disturb Set Do Not Disturb Set Message No Ring Cancel message Set return messages Busy extension line callback Busy extension camp on Set up a conference Enter account code Set programmed station message Send flash to outside line Station hunt group Meet Me Page Page all internal zones Page internal zone 1 Page internal zone 2 DS ITP 5012L Phone User Guide 55 3 55 4 55 5 55
46. e e You can select to send modify or del ete the message or to delete all draft messages e When free space in the Draft is 20 of the total space the screen on the right appears Delete unwanted messages from the Draft 152 Navigation Menus DS ITP 5012L Phone User Guide 6 Volume Adjustment Press the Menu button and use the direction buttons to select Volume Then press the Enter button Ring Type Volume Ring type 6 Ringer 7 OffHook Ring Handset Speaker Move to the desired menu and press the Enter button Selecting a Ring Type There are eight ring types To select the ring type 7 Press the Menu button and use the direction buttons to select gt 1 Ring type Then press the Enter button 153 Navigation Menus DS ITP 5012L Phone User Guide 2 Use the lt and gt direction buttons SAMSUNG to select the desired ring type Ring type The phone rings to demonstrate each ring as it is selected Then press the Enter button Ringer Volume There are eight volume levels To set the ringer volume 7 Press the Menu button and use the direction buttons to select gt 2 Ringer Volume Then press the Enter button 2 Press the Y Volume A buttons to select the volume level and press the Enter button 9 tilll 154 Navigation Menus DS ITP 5012L Phone User Gui
47. e Page function code 5 5 2 Press the Selection button for the the PAGE menu displayed on the EJ Thu 20 Feb 12 28 01 02 3222 PN screen 3 Press the x button 4 Deliver the announcement after the confirmation tone The announce ment will be broadcast through speakers a Ti in the external and internal zones 5 Replace the handset after completing the page 96 Convenience Features DS ITP 5012L Phone User Guide Meet Me Page You can make a page to an individual and have them dial a code to con nect to your phone 7 Lift the handset e Or press the Meet Me Page function code 5 4 2 Press the Selection button for the the MEET ME PAGE menu displayed on the screen 3 Press the page zone number 0 9 4 Instruct the recipient to press 5 6 after the confirmation tone A 97 Convenience Features DS ITP 5012L Phone User Guide 5 The Press the ANSWER ame WAIT message is displayed Ed Thu 20 Feb 12 28 01 02 3222 PN Press the ANSWER WAIT on the screen menu after paging ANSWER WAIT Press the Selection button for ANSWER WAIT e Or press Transfer then 5 4 6 The Wait until the recipient 3 aa responds message is displayed Hold on to the handset until the recipient answers EPRE
48. e Page function code 5 5 2 Press the Selection button for the PAGE menu displayed on the screen Rd Thu 20 Feb 12 28 o1 02 3222 PN 93 Convenience Features DS ITP 5012L Phone User Guide 3 Select the internal page zone by pressing OBR 1 2 3 or 4 Press 0 to page all J am internal zones es J 4 Deliver the announcement after the confirmation tone The announcement will be broadcast to stations in the selected zone lt x 5 Replace the handset after completing the page External Page To page through external speakers 1 Lift the handset e Or press the Page function code 5 5 94 Convenience Features DS ITP 5012L Phone User Guide 2 Press the Selection button for the PAGE menu displayed on the screen ly Pte eee 4 3 Select the external zone by pressing 5 6 7 or 8 Press 9 to page O all external zones Bh EJ confirmation tone The announcement will be broadcast through speakers in the external zone 4 Deliver the announcement after the 5 Replace the handset after completing the page 95 Convenience Features DS ITP 5012L Phone User Guide All Page To page announce through both station and external speakers 1 Lift the handset Or press th
49. e User Guide Search by Time You can search for any telephone number based on the time the number was registered in the phone Speed dial names will be displayed commenc ing with the latest entry 7 Press the Menu button and use the direction buttons to select g gt 1 Search gt 5 By time P Book Then press the Enter button 2 When the list of registered numbers is displayed select the number and press the Enter button e To change or delete the number press the Menu button When the popup menu appears select the desired menu Edit Delete New Entry 3 Move to the telephone number you want to call and press the Send button Recently Called Numbers The last 30 numbers you called are saved in memory You can review these numbers and redial any of them automatically 129 Navigation Menus DS ITP 5012L Phone User Guide 7 Press the Menu button and use the direction buttons to select g gt 2 Outgoing Calls P Book Then press the Enter button SAMSUNG 2 Move to the desired telephone number and press the Enter button is FZ Recent Outgoing Calls 4 30 83206 83206 KSA Co ca co Co 3 Press the Send button to dial the selected telephone number e To delete the selected number press the Menu button When the popup menu appears select the menu to delete the number or delete all saved calls Recent C
50. e call number flashing on the AOM screen ATA v EAZ ETTIAE A o 000000 00000 55 Answering Calls DS ITP 5012L Phone User Guide SAMSONG ow 3 When a new incoming call arrives fa lt gt during the phone conversation press the Hold button and P gt Em then press the Selection button of the flashing number on the AOM screen 56 MAKING CALLS 1 Before Making a Call Calling methods and features are summarised in the following table All are de scribed in detail in this section Method Feature Intercom Calls Outside Calls Calling method Handset or speakerphone Feature Making an intercom call Making an outside call Busy station callback Redial Busy station camp on Automatic redial Calling system operator Setting callback on external line Answering external call back Call parking orbits Using authentication codes billing codes Save dialled number Calling the saved number Last number redial Dialling from recent call log Speed dialling Dialling from directory names 57 Making Calls DS ITP 5012L Phone User Guide Important The following procedures assume your phone is set for Enbloc dial ling So you need to press the Send key after dialling a number If your phone is set for Overlap dialling you do not need to press Send How to Make a Call Using the handset Lift the handset to make a call
51. e to the Edit menu and press the Enter button iii Enter the message in the Input Message screen The message can be up to eight characters long Then press the Enter button 112 Convenience Features DS ITP 5012L Phone User Guide 7 In Out of Group If your phone is assigned to a station group you can remove it from the group if required If the phone is removed from the group you can answer calls to your extension number but you cannot answer calls to the group You can reassign the phone to the group at any time T in standby mode press the Screen button Sareen until the Fixed Feature Menu screen is displayed q Press the Selection button for the ETE IN OUT GROUP menu STATUS Msc OHVA BLOCK TIMER SAMSUNG 3 To remove your phone from the group press the Selection button for OUT OF GROUP v Thu 20 Feb 12 28 01 02 3222 PN To reassign your phone to the group press the Selection button for IN GROUP 000000 000000 113 Convenience Features DS ITP 5012L Phone User Guide 8 Group Listening You can allow others to hear your conversation through the speaker while on a call The microphone is disabled while this feature is active 1 During the call press the Selection SAMSUNG button for GROUP LISTEN EA Tu20 Feb1228 01 02 3222 PN GROUP LISTEN Others can now hear the conversation through the speaker but cannot be heard by the calling calle
52. ecutive phone An icon indicating an executive or secretary is displayed in the upper part of the LCD screen See your sys tem administrator if you re not sure This allows a secretary to set the status of the executive to be displayed on the phone to set up messages for sending between the secretary and executive and to intercept calls for the executive and transfer them if appropriate Executive Status Display To set an appropriate display to indicate the status of the executive 7 In standby mode press the Screen Screen button until the Executive Status screen is displayed M 2 Press the Selection button corresp SAMAN onding to the status of the executive Executive Status IN THE ROOM IN A MEETING IN HOUSE OUT OF TOWN GONE HOME SHORT TERM TRIP LONG TERM TRIP ON VACATION 109 Convenience Features DS ITP 5012L Phone User Guide Call Transfer from Secretary to Executive When the executive line is busy or has Do Not Disturb set the secretary can receive calls for the executive and transfer them if appropriate 7 Answer and verify the nature of TT the call Then press the Selection Bd Thu 20 Feb 12 28 01 02 3222 PN button for BOSS SECR and notify the executive of the call MESSAGE CALL 1 CALL2 2 Replace the handset to transfer the call to the executive e Ifthe executive does not ans
53. ed for outgoing trunk line calls Steady red Phone is locked for incoming and outgoing calls Speaker e Speaker buttonLED LED Status Steady red Speakerphone is switched on 36 Main Features 1 Overview Network The ITP 5012L IP phone represents a new era for voice and data communications It uses Internet Pro C5 tocol IP to send receive voice and data For voice O o communication the phone uses your existing data E network connection in your home or office There is no need for a separate telephone connection so reducing Network your communication infrastructure costs Large LCD Screen F AATE Displays various kinds of information You simply SAEREREAT press the related Selection button next to the item or SPEED DIAL DIRECTORY z oy menu Provides easy search and selection of menus SVM MESSAGE DND PAGE MEET ME PAGE 37 Main Features DS ITP 5012L Phone User Guide Navigation Buttons and Menus Allow you to select phone features such as the Phone Book E Diary Message Volume Forward Config and My Phone Features are shown as icons or menus on the LCD screen just like a mobile phone You can also use the buttons to scroll through long text displays on the LCD panel Speed Dialling amp v ATETA 4 LAST REDIAL SPEED DIAL UNIV ANSWER SVM MESSAGE DNO SAEREREAT DIRECTORY PAGE PICKUP PAGE MEET ME PAGE Pickup Q DA l O
54. ed in the following ta ble All are described in detail in this section Method Feature Intercom Calls Outside Calls Answering method Handset or speakerphone Feature Answering an intercom call Answering an outside call Automatic Answering mode Universal Answer Voice Announce mode Station Call Pickup Group Call Pickup Answering a waiting call How Answer a Call Using the handset Lift the handset to answer a call Using the speakerphone Answer a call through the speakerphone without D lifting the handset by pressing the Send button 46 Answering Calls DS ITP 5012L Phone User Guide 2 Answering an Intercom Call How to answer a call from another station Using the Handset 1 When a call arrives a call receipt SAMSUNG message will be displayed on the v Thu 20 Feb 12 28 01 02 93222 a co LCD CALL FROM 3204 James f E3 co c3 Co co C3 2 Lift the handset a Hello The call is automatically connected to your phone for you to answer 3 Replace the handset when finished 47 Answering Calls DS ITP 5012L Phone User Guide Answering Through the Speakerphone Press the Send button without lifting the handset and answer the caller through the speakerphone You can switch from the speakerphone to the handset by lifting the handset during the call if required Press t
55. eens ceseeee 21 Background SCreen cccceecceeeeeeeeeeteeneeeeeeeneeeeeeenaees 21 AOM Screen eee ceeeee eee eeee eee eeeneeeeeteeeeeeettieeeeetneeeeees 21 Fixed Feature Menu Screen cceccceeeeeeteeeeteeeeeeeeneees 22 Executive Status Display ceceeeeeeeeeeeeeeesteeeeeeeaes 22 Navigation Menu Screen cceeseeeeeeeenteeeeeenteeeeeenaas 23 Contents DS ITP 5012L Phone User Guide 3 Using the AOM Screen csscscsesseseeseeneeneesesees 24 4 Using the Fixed Feature Menu Screen 24 5 Using Feature Dialling Codes 26 6 Entering Numbers amp Characters esee 28 7 Volume Adjustment cecsseseesesssserseseenenseenseeeees 32 Adjusting Handset Volume 32 Adjusting Speaker VOIUMG ccccceeeceeeesteeeeeettteeeeees 33 Adjusting Ring VOIUME 0 ccccccceeeseieeeeeeeteeeeeeenneeeeees 33 8 Signal TOMES sseesseesesssenseeseeneessenseeseeseeneessenseesees 34 9 Changing Dial Tone cceeseeeeeseseeeeseeseeseeneeeees 35 10 Phone Status Indicator 00 ccsssseseseensneeeeeses 35 11 BUTTON LEDS s sisien diasaan asirna 36 MAIN FEATURES sseeeeeeeeeeees 37 T OVeVIeW s isisisi naian 37 2 Layout of the PROne cssececseseseeseseerseeseeeeneees 42 ANSWERING CALLS ccceceeeeeees 46 1 Before Answering a Call s ceseseeeeeeeeeeeees 46 2 Answering an Intercom Calll cceseseseeseeeeeees 47
56. elete an Indication 08 105 Programmed MeSSQGE6 cccceeeceeeeeeeeeeeeeeeneeeeeenaees 107 6 Executive Secretary Hot Line cccseseeeeeen 109 Executive Status Display 0 eecceeeeeeeeeeeeeteeeeeeeneees 109 Call Transfer from Secretary to Executive 110 Executive Secretary Message cceeeeeeeeereeeeeeeneeees 111 Le MALOU OF Gr pp E T 113 8 Group Listening eccecssessesseeneessenseeeeeseensenseeseenees 114 9 Caller ID CID Presentation ccceseceeseeee 115 Saving Caller Number secesia 115 Dialling a Saved Caller Numbet cecceeeeeeeeeees 116 Storing a Caller Number as a Speed Dial Number eee ceeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeaeeeeeeenaees 116 Viewing the CID of Calls Parked or On Hold 117 10 Call Duration Display ccsecesseseeseensseeneeeeees 118 11 Door Phone Related Features ssssssssseeen 118 Answering the Door Phone ccccucceeseieeeeeetteeeeeees 118 Calling the Door Phone eee eeceeeeeeeeeeneeeeeeenteeeeeeaes 119 12 Background MUSIC csssessecseeeseseseeseeneeeeneeeeees 120 NAVIGATION MENUS cceeeeees 121 1 Navigation Buttons cscssesesssseeseneneneeeees 121 Menu Button eeeeeeeeeeeeeeeeeeeeeeeeeeenaeeesenneeerteenaees 121 SONG BUUMON siosar peers eeeede needs heen aeeeeeenes 122 Enter Button wsccesvincstseyyenlebeyyateasityeecutivyenettcyyeenatiyveeeaniy ys 122 Direction Bu
57. elocate to a different position you can forward calls that are incoming to your usual phone to the phone at the new posi tion that is you cause your calls to follow your movements The function code to do this is entered at the phone in the new location 89 Convenience Features DS ITP 5012L Phone User Guide This feature can also be used for remote call forwarding that is to transfer to your phone calls that are incoming to another station remote call for warding 7 Press 6 0 6 in standby mode at the station to where calls are to be forwarded aa Gigi 2 Enter the number of the station from where calls are to be forwarded 3 Wait for the confirmation tone Forward DND DND is Do Not Disturb mode You can set this mode described below if you don t want calls to ring at your phone However you can instead choose to automatically forward any calls when DND mode is set 1 tpt n ea urs ane O jal the number to which calls shou E7 be forwarded aa UGJ 90 Convenience Features DS ITP 5012L Phone User Guide 2 Wait for the confirmation tone When you next go into DND mode calls will be forwarded to the programmed destination Cancel Call Forwarding You can cancel any call forwarding set at your phone Lift the handset an
58. ent mess SAMSUNG age e Press the Menu button to select the message e To view the message press the 2 Cancel 3 Delete Enter button 4 Delete All The selected message can be resent to another person or deleted e Select Delete All to delete all the messages from the Sent Message Box Draft Draft messages are messages you have written and saved but not sent e g messages that were interrupted during writing due to for example an arriving call These messages can be retrieved and completed m New Message Registration 7 Press the Menu button and use the direction buttons to select gt Draft gt 1 New Message Message 151 Navigation Menus DS ITP 5012L Phone User Guide Then press the Enter button 2 Enter the new message and press SAMSUNG the Enter button Refer to Entering Characters in the Things You Should Know part of this guide for how to enter characters m Searching Messages Allows you to search for messages saved as drafts 7 Press the Menu button and use the direction buttons to select gt Draft gt 2 Search Message Then press the Enter button 2 Use the direction buttons to move to samsons the message to be retrieved and press the Menu button m Notico e To view the message select the mess 4 20 of the storage space is age and press the Enter button avaiabl
59. enu screen appears e Or press 1 6 the function code for speed dialling 2 Press the Selection button for ami SPEED DIAL displayed on the Fixed gt 7 ETSE Feature Menu screen C ai SAVEREPENT EEN DIRECTORV C UNIV answer PAGE PICKUP C C svmi MESSAGE PAGE pno MEET ME PAGE 74 Making Calls DS ITP 5012L Phone User Guide 3 Press the speed dial number required The called phone will ring 4 Begin speaking when the called party answers Your system can have up to either 500 or 950 system speed dials depending on how the system is set up All phone users can access the Sone system speed dial numbers 500 or 050 to 999 The personal list of numbers 00 to 49 are numbers that can be used only on your station The system administrator determines the maxi mum number of personal speed dial numbers allowed To register new speed dial numbers or search the list refer to the Navigation Menus Phone Book part of the guide Dialling from Directory Names Extension and speed dial numbers with associated names can be stored in your phone s directory You can select numbers using the directory name list which is in alphabetical order 7 with the phone in standby mode press the Screen Screen button repeatedly until the Fixed Feature Menu screen appears 75
60. er the name or part of a name to search for and press the Enter button Co Co Co Co Refer to Entering Characters in Things You Should Know for how to enter characters The speed dial name s matching the entry will be displayed e If you press the Enter button without entering a speed dial number a list of all the telephone numbers will be displayed 3 Press the Enter button to view the saved details for the selected num ber e To change or delete the speed dial name press the Menu button When the popup menu appears select the desired menu Edit Delete New Entry 4 Move to the desired telephone number and press the Send button to dial the number 126 Navigation Menus DS ITP 5012L Phone User Guide Search by Number You can search for a number based on the number itself or part of the num ber registered in the phone 7 Press the Menu button and use the direction buttons to select gt 1 Search gt 3 By Phone Number P Book Then press the Enter button 2 You are prompted to enter a telephone number Enter the number or part of the number to search for and press the Enter button The entered telephone number is displayed e f you press the Enter button without entering a phone number a list of all telephone numbers will be displayed e f you enter only part of the telephone number a list of all telephone
61. ering Your Name Default calendar screen SAMSUNG 5 2003 Su Mo Tu Wo ThFr Sa 45678910 11 12 1314151617 18 19 20 21 22 23 24 25 26 27 28 29 39 31 Your name is displayed on the LCD screens of internal phones to which you make a call You enter your name as follows 1 Press the Menu button and use the direction buttons to select gt 2 My Name My Phone Then press the Enter button 169 Navigation Menus DS ITP 5012L Phone User Guide 2 When the name input screen appears SAMSUNG enter a name of up to five characters and press the Enter button e Refer to Entering Characters in Things You Should Know for how to entercharacters 000000 000000 Network Information You can view the network information for your phone Press the Menu button and use the direction buttons to select X gt B Network Info SAMSUNG My Phone Register info Lanca 165 213 76 250 255 255 255 0 165 213 70 1 Then press the Enter button Server IP 165 213 88 190 Niele 00 01 39 02 34 b6 Co Co co E3 The network information is displayed Viewing Status Information The status of the following features you have set on the phone can be dis played Call Forwarding Absent Message DND and Lock 170 Navigation Menus DS ITP 5012L Phone User Guide Press the Menu button and use the direction buttons to select LT gt 4 S
62. eseentensensnseesees 87 Forward All Calls oiire uiia 87 Forward BUSY erensia 88 Forward No ANSWEF ccceceeeeeeeeeeceeeeeeeeeeeteesesaees 88 Forward Busy No Answet ccccsceesseeeeeeteteeeeeeeees 89 Forward Follow Me c ecccceceeeeeeeeeceeaeeeeeeeseeeenaees 89 Forward DND ij sss tcaest cxtavgersnsnds daadeaacdsvnansucnndcadecesategeanaes 90 Cancel Call Forwarding ccccseeeeeeeeeeeeeeeeneeeeeeeeaes 91 2 Do Not Disturb DND sccscecssseseeeeeeeeeeeeeeeeees 91 Setting Cancelling DND eee eee eeeeeeeeeteeeeeeeee 91 3 PAGI acs sdstecsatsecescescesccecedieesuesceceseceessdeadeers ez tnstzenceenes 93 Internal PaQe cccceeeeeeteeeeeeteeeeeeeteeeeeeenneeeeetnieeeeees 93 Extemal Page iiisiciicieniie iii iedeaniae angie 94 All PaQe gt pescani E 96 Meet Me Pago rcce hiriren ra in A enir EAEE 97 Call Park and Pag ccercniceraceciieniraienania 99 Page PickUD ocenenie 100 4 Off Hook Voice Announce OHVA sesesee 101 Make OAVA sictintaesceeees bdevnesbiarevess dounsiebbiteeseedeeieabeureees 101 Answer OHVA ccccceececeeceeceeeeeeeeeceeaaeceeeeeeetensnaeeeeees 102 Cancel Q VA sarien 102 Reject OHVA a ocrni a 103 BlOCK OVA eainiie eaea ai aS 103 5 Messaging ssssssnsennnnesennurunnnnunnnnunnnnunnnnnnnnnnnnnnnnnnnn 104 Leaving a Message Waiting Indication 0000 104 vii Contents DS ITP 5012L Phone User Guide Verify Return or D
63. eyset status indicator flashes red when a message indication is left at your phone You can check the number of each calling station and ei ther ring them back or delete the indication s as required 1 Press the Screen button until the Screen AOM screen is displayed ep e Or press the message function a code 4 3 105 Convenience Features DS ITP 5012L Phone User Guide 2 Press the Selection button for the MESSAGE menu E Thu 20 Feb 12 28 01 0288 3211 PN CALL2 MESSAGE 3 The number of the first station that SAMSUNG has left a message indication is displayed along with the menus REPLY NEXT and CLEAR e Press the Selection button for the REPLY menu to reply to the message The number of the station is automatically dialled If the station does not answer the status indicator Bd Thu 20 Feb 12 28 01 02 3222 a continues to flash and you can try again later or delete the indication e f more than one indication is left at the phone press the Selection but ton for NEXT to move to the next message and reply or delete e Press the Selection button for CLEAR to delete the indication 106 Convenience Features DS ITP 5012L Phone User Guide Programmed Messages If you are intending to be away from your desk for a while you can select or create a message to inform others of your situation The message dis plays on your phone s LCD and will also display on a calling
64. f the following standards RTTE TBR4 November 1995 incorporating TBR4 A1 December 1997 LVD EN60950 2000 IEC 60950 Third Edition 1999 EMC EN55022 1998 EN61000 3 2 1995 Inc A1 A2 1998 A14 2000 EN61000 3 3 1995 EN61000 4 2 1995 98 EN61000 4 3 1996 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 11 1994 AS NZS3548 1995 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 CQ 2003 05 19 TE Jang Tae eok Jang General Manager place and date of issue Representative in the EU Samsung Electronics Euro QA Lab 5 Blackbushe Business Park t Saxony Way Yateley Hampshire T Fa GU46 6GG UK 3 2003 05 18 IS Lee In Seop Lee Manager place and date of issue name and signature of authorized person About This Guide This User s Guide provides instructions for using Samsung s latest ITP 5012L Internet Phone and DS 5012L Digital Phone in conjunction with the Samsung Enterprise IP Solutions OfficeServ telephone system Both are large LCD phones which display icons and menus to allow fast and easy selection of functions and features You are shown how to install your phone how to configure it to work cor rectly and how to operate it Take time to study this guide and familiarise yourself with the operation of your phone and the benefits the new IP technology can provide if using the Internet Phone Keep the guide in a convenient pla
65. ference Calls Up to five parties including yourself as the conference supervisor can participate in a conference call simultaneously If your system has been programmed with conference groups you can select a group to confer ence see Load Group for Conference below Alternatively you can enter each number to conference on the LCD screen as described here 84 Handling Calls DS ITP 5012L Phone User Guide 1 Press the Conference button in Conference standby mode 2 Press the left Selection button for SAMSUNG a number entry field and enter a phone number to conference then press the Enter button 000000 000000 Enter all numbers to conference up to four in the same way Confirm each number by pressing the right Selection button for the entry field Press the button again if you want to cancel an entry 3 Press the Selection button for sameous Send All Conference The conference connection status of all the numbers is displayed 000000 000000 Supervisor e To delete a number from the conference press the Selection button for Delete to the right of the number You can also dial the conference function code 4 6 to set up a conference The procedure is as described in the user guide for 2 line LCD phones 85 Handling Calls DS ITP 5012L Phone User Guide Load Group for Conference Conference 1 Press the Conference button in standby mode
66. he Speaker or End button to hang up the call on the speaker phone when finished V Volume A buttons To adjust the speaker volume while the phone is ringing press the When a call arrives and a call receipt message appears on the LCD but the phone does not ring you should lift the handset to answer the call Automatic Answering Mode How to answer a station call on a phone which has the Automatic An swering mode set e Refer to Setting the Answer Mode in Navigation Menus Configuration for details of setting this mode When an incoming call arrives you hear a short signal tone and the phone automatically answers the call 48 Answering Calls DS ITP 5012L Phone User Guide The speakerphone is turned on and you can speak hands free When the call is completed press the Speaker or End button e Pick up the handset for privacy during the call Voice Announce Mode How to answer a station call on a phone which has the Voice Announce mode set 1 When an incoming call arrives you hear a short signal tone and then hear the caller s voice through the speaker 2 To answer the call lift the handset or press the Send button When the conversation is finished press the Speaker or End button 49 Answering Calls DS ITP 5012L Phone User Guide
67. he dial buttons 0 to 9 and to enter a new IP address and press the Enter button Note Take care not to enter a duplicate IP address as the network does not sup port redundant IP addresses 2 Select 3 Netmask to display the current TREE s Netmask address To change the Netmask address enter a new value and press the Enter button 14 Configuring the IP Phone DS ITP 5012L Phone User Guide 3 Select 4 Gateway to display the current ea Gateway address To change the Gateway 00e address enter a new value and press the Enter button Your network settings are now complete 3 Load amp Upgrade Settings 1 Use the and V buttons to move to 1 Information the 3 Load amp Upgrade menu gt en 4 System and press the Enter button 5 Sana 6 Exit 2 Select 1 Load Option TELJEL 2 Upgrade Program 3 Upgrade Bootrom 4 Format 3 Select 1 File System to download programs saved in the internal flash memory OR Select 2 TFTP down run to download programs saved in the TFTP server to 1 File System 2 TFTP down run the RAM memory of the IP phone 15 Configuring the IP Phone DS ITP 5012L Phone User Guide Input TFTP Server to upgrade the program ENN Enter the IP address of the TFTP server from which the program should be downloaded Press the Enter button to start the download 4 Select the 2 Upgrade Program menu gt 5 The 3 Upgrade Bootrom menu is
68. hree colours red blue or pink indicates the phone status These are described in Things You Should Know Screen Button Select menus on the AOM Add On Module screen Fixed Feature Display or Executive Status Display These are described in Things You Should Know 43 Main Features DS ITP 5012L Phone User Guide Volume Buttons The A and buttons adjust the volume levels for handset or speaker These are described in Things You Should Know Scroll Key 1 Scroll through long text displays on the LCD screen 2 Can be used as an alternative to the Navigation buttons to quickly move between the items displayed in the phone menus Conference Button Connect multiple callers in a conference Transfer Button Transfer a call Navigation Buttons Use phone functions such as Phone Book E Diary Message Vol ume Forward Config and My Phone via icons or menus on the screen Microphone 11 Speak through the speakerphone instead of the handset Hold Button Briefly hold a call without hanging up Speaker Button Make a call through the speaker without lifting the handset 44 Main Features DS ITP 5012L Phone User Guide Dial Buttons D Enter numbers and characters Speaker B Hear a caller s voice or ring tones through the speaker instead of the handset 45 ANSWERING CALLS 1 Before Answering a Call Call answering methods and features are summaris
69. in Things You Should Know TRST TO MW SECY Displaying Internal Calls You can select to display either numbers or names of internal extensions on the AOM screen 7 Press the Menu button and use the direction buttons to select gt 8 Internal Call Then press the Enter button 165 Navigation Menus DS ITP 5012L Phone User Guide 2 Use the direction buttons to select SAMSUNG Number or Name Then press the Enter button Dial Mode Your phone is set to Enbloc dialling mode by default This means you must press the Send button after entering a phone number in order to make a call In the alternative Overlap mode the call is made immedi ately you finish entering the number You can select the mode you prefer The advantage of Enbloc dialling is the ability to correct a wrongly en tered number before it is dialled 7 Press the Menu button and use the direction buttons to select gt 9 Dial Mode Conf ig Then press the Enter button 2 Use the direction buttons to select the SAMSUNG dial mode Then press the Enter button 166 Navigation Menus DS ITP 5012L Phone User Guide Switching Station Features On and Off The phone has a number of features which can be turned on or off as required Your system administrator can provide you with more informa tion on these features and how the
70. in menu mode V button is used When moving the cursor downward in menu mode When moving to a lower level item of the current menu 122 Navigation Menus DS ITP 5012L Phone User Guide lt button is used When moving the cursor to the left in menu mode Cancel Button Moves to the previous stage of menu mode Deletes the entered letter or number Cancels menu mode End Button Disconnects the call Exits from menu mode 2 Entering Menus When the phone is in standby mode press the Menu button on the Navi gation buttons The Phone Menu appears on the LCD screen Selecting Menus Use the direction buttons to move to the desired menu icon Then press the Enter button Alternatively press the dial button corresponding to the number of a menu 1 7 e g P Book is 1 and My Phone is 7 123 Navigation Menus DS ITP 5012L Phone User Guide Press the End button to exit menu mode NOTE If the station is connected to an external call in menu mode the phone becomes busy If there is a black bar at the bottom right of the LCD panel you can press the Menu button to perform other functions SAMSUNG EAA ig M By time 09234509 Ba a SAJE Bae 3 Phone Book Press the Menu button and use the direction buttons to select P Book Then press the Enter button SAMSUNG Menu button
71. ing e If you select Clear and press the Enter button the set wakeup call will be cleared Daily Planner The Daily Planner allows you to schedule events and have the system notify you when an event is to commence Up to 30 event schedules can be registered e A note up to 32 characters long can be associated with each scheduled event If the note is more than eight characters long it can be viewed by se lecting it pressing the Menu button and then OK An available ring tone can be selected e Analarm can be set to ring at the set time the exact time an hour before the set time or 30 minutes before m Schedule Registration 1 Press the Menu button and use the direction buttons to select gt Daily Planner E Diary Then press the Enter button 2 Use the direction buttons to select the date to be registered and press the Menu button Select Add press the Selection button 137 Navigation Menus DS ITP 5012L Phone User Guide 3 Use the direction buttons to move to SAMSUNG the schedule items Set the Date Time Contents Alarm and Ring items A Date and press the Enter button aes es e Time time of alarm O Aam The Exact Time Ring 1 5 or Silent A Ring Ring 1 Alarm at the set time the exact time 1 hour before set time 30 mins before set time m Checking Adding Modifying Deleting the Schedule 7 Press the Menu button and use the direction buttons to select gt
72. ive a busy signal but you do not want to wait for a callback you can set a camp on to the station The called station is made aware that your call is waiting 1 Press the Selection button for SAMSUNG CAMP ON displayed on the E EA Thu 20 Feb 12 28 01 02 3222 PN screen e Or press 4 5 the function code CAMP ON for camp on to an extension The called station will receive off hook ring tone repeated every few seconds to indicate that your call is waiting 2 Wait for the called party to answer 62 Making Calls DS ITP 5012L Phone User Guide The called station must release its first call or put it on hold before answering your camped on call Calling the System Operator Dial 0 to call the system operator or group of operators If a specific operator needs to be called dial that person s extension number Gaa 3 Making an Outside Call Using the Handset 7 Lift the handset press 9 and then oO 4a J 15 Gia dial the external telephone number BR e Or press the Selection button corresp onding to the external number on the AOM screen to dial the number 2 Press the Send button to begin dialling ens 63 Making Calls DS ITP 5012L Phone User Guide 3 Begin speaking when the called party answers
73. k as described next To cancel a callback Follow the above procedure for setting a callback At step 2 press the Hold button when you hear confirmation tone Any set callback is cancelled 67 Making Calls DS ITP 5012L Phone User Guide E Answering a Callback 7 Lift the handset You will hear dial tone Dial the outside telephone number and press the Send button 2 Begin speaking when the called party answers A callback will be cancelled if not answered within 30 seconds 68 Making Calls DS ITP 5012L Phone User Guide Making a New Call You can disconnect your current call and make a new call on the same line 1 After disconnecting your call press SAMSUNG the Selection button for NEW displayed on the screen 2 Dial the new telephone number and press the Send button iw a 3 td JA J Using Authentication and Account Codes Both Authentication sometimes called Authorisation Codes and Account Codes may be set up in your system An authentication code may be re quired to allow you to make external calls Account codes are used for billing purposes so call charges can be assigned to specific accounts E Using an Authentication Code If you are asked for an authentication SAMSUNG code before you are allowed to make an outside cal
74. ki and Hong Kong 7 Press the Menu button and use the direction buttons to select gt 6 World Time E Diary Then press the Enter button 2 Use the direction buttons to select the SAMSUNG city where you want to check the local time The line moves and displays the city date and time amp Co Co Co 141 Navigation Menus DS ITP 5012L Phone User Guide m Changing the Time Zone To change the time zone displayed on the phone e Press the Menu button while in the World Time display The message Do you want to change time zone is displayed e Select Yes and press the Enter button e Select the time zone e g Sydney and press the Enter button D DAY Plus D DAY Plus allows you to enter an important schedule so that you can check the time remaining until or the time passed since the entered date D Day The D DAY can be entered directly or can also be entered automatically by calculating the number of days before after the entered base date m Entering a New D DAY 7 Press the Menu button and use the direction button to select gt 7 D Day Plus gt 1 D Day Add E Diary Then press the Enter button 2 Select 1 D Day Exact Date and mn set each option to enter a D Day directly Then press the Enter button oe e Select 2 D Day Base Off and set the base date numbe
75. l press the Selection button for AUTH displayed on the screen and select the relevant authentication code e Check with your system administrator if you don t know which code to select 69 Making Calls DS ITP 5012L Phone User Guide E Using an Account Code Account codes entered when making calls will be printed out on the de tailed record of calls for your system and the calls charged accordingly 1 While making an outside call press the SAMSUNG Selection button for ACCT displayed on the screen e Or press 4 7 the function code for using an account code amme g v Thu 20 Fob 12 28 01 02 4 co co C Cc co Your call will not be interrupted 2 Enter the account code tJ EJ E Ts Oe El wo 3 Press the Selection button for ACCT on the screen If you enter an incorrect account code press the Selection button for the ACCT menu twice and enter the correct account code Only the NOTE correct code will be printed out on call records The use of authentica tion codes and account codes differs from system to system Ask the system administrator for advice if necessary 70 Making Calls DS ITP 5012L Phone User Guide Saving a Telephone Number When making a call you can save the dialled number in order to be able to redial it SAMSUNG Press the Selection button for om Rd Thu 20 Feb 12 28 01 02 amp
76. ll be displayed If not the caller s telephone number will be displayed e Number The telephone number of the caller is displayed SAMSUNG Then press the Enter button Setting Absence Messages If you are likely to be away from your station for a while you can set a message to be displayed on the LCD The message also displays on any calling phone s LCD 164 Navigation Menus DS ITP 5012L Phone User Guide Up to 15 standard messages numbered 01 15 may be registered with the system for you to select Your system administrator can tell you what they are To enter a personal message you can select one of the mes sages numbered 16 to 20 which are blank by default 7 Press the Menu button and use the direction buttons to select gt 7 Absent Msg Conf ig Then press the Enter button 2 Use the direction buttons to select SAMSUNG the desired absence message and E AbsetMsg ciear 1 4 PN press the Enter button GIVE ME THE CALL e To clear an absence message TAKE A Bee J ASK THEM TO HOLD move to the message press the SEND TO MV VM Menu button and select Clear e To enter a personal message move to one of the messages 16 to 20 press the Menu button and select the Modify menu to see the message input screen Enter a message of up to eight characters For information on how to enter characters refer to Entering Characters
77. ndset for privacy during the call 51 Answering Calls DS ITP 5012L Phone User Guide Universal Answer for Outside Calls If an outside call arrives when there are no phone users at their desks to answer for example when night mode is set for the phone system a Universal Answer device can be set to answer the call and ring through an external speaker for attention The Universal Answer feature does not apply to intercom calls 1 If an outside call arrives it rings through an external speaker 2 At a station press the Screen button repeatedly until the Fixed Feature Menu screen appears e Or press 6 7 the function code for Universal Answer 3 Press the Selection button for UNIV ANSWER displayed on the Fixed Feature Menu screen LAST REDIAL SPEED DIAL SAVE REPEAT DIRECTORV PAGE PICKUP PAGE 52 Answering Calls DS ITP 5012L Phone User Guide Check with the system administrator for what time night mode is set NOTE 4 Other Call Functions The following functions are available for answering both intercom and outside call Station Call Pickup From your own phone you can pick up a call ringing at another station e g if there is no one at that station to answer 1 Lift the handset and listen for dial tone 2 Press 6 5 the function co
78. ng a Message Arrival Alarm Allows you to set an alarm 1 5 notifying you of message arrival 1 Press the Menu button and use the direction button to select gt 1 Received gt 2 TextMsg Setup gt 2 Indi Tone Then press the Enter button 2 Select an alarm and press the Enter SAMSUNG button e Alarms are 1 2 3 4 5 The alarm you specify rings according to the interval setting see below Co om Co Co Co 146 Navigation Menus DS ITP 5012L Phone User Guide m Setting Message Arrival Notice Interval You can set how the message alarm notifies you of a new message arrival 7 Press the Menu button and use the direction buttons to select gt 1 Received gt 2 TextMsg Setup gt 1 Indi Interval Then press the Enter button 2 Select the notification interval SAMSUNG Once Alarm rings once when a message arrives Every 2 Minutes Alarm rings every 2 minutes until you view the message No Tone You are not notified when a message arrives Co Co Then press the Enter button m Setting Clearing Message Display Allows you to select whether to display the contents of the message when a message arrives 7 Press the Menu button and use the direction buttons to select gt 1 Received gt 2 TextMsg Setup gt 3 Show Contents Then press the Enter button
79. nnection Jack we ponenens pep ee Handset Connection Jack Connection Jack for a recording device Holes for mounting the desktop stand 1 For mounting the phone stand Phone line connection jack For connecting the line cord Handset connection jack For connecting the handset cord jack marked with the a symbol Connection jack for a recording device For connecting a recording device USB connection port For connecting PC to the phone Installing the Phone DS ITP 5012L Phone User Guide 2 Assembling the Phone Connecting Cables to the Phone 7 Connect the handset to the handset connection jack a 2 Connect the line cord to the phone line jack Installing the Phone DS ITP 5012L Phone User Guide 3 Connect any recording device to the recording device jack REC The recording device can record phone conversations 4 To use the Samsung Network SYNC program connect one end of a data cable not supplied to the USB connection port on the phone and connect the other end to the USB port on the PC Refer to Supporting the Samsung Network SYNC Program below Using the Phone Stand Insert the phone stand into the two side holes located on the base and slide it upward as shown To familiarise yourself with the features of your phone refer to Things You Should Know and Main Features Installing the Phone DS ITP 5012
80. nu button and use the direction buttons to select aa gt 7 Config Reset My Phone 172 Navigation Menus DS ITP 5012L Phone User Guide Then press the Enter button SAMSUNG 2 Enter the phone s password and press Enter to reset 000000 000000 Caution Take care when using this feature not to accidentally delete data you require Version Information To view your phone s software version 1 Press the Menu button and use the direction buttons to select gt 8 Version Info My Phone Then press the Enter button 173 Samsung Telecoms U K Limited Brookside Business Park Greengate Middleton Manchester M24 1GS TELECOMS
81. o increase Ri the handset volume OR Press the WVolume button to decrease the handset volume y Volume a 32 Things You Should Know DS ITP 5012L Phone User Guide Adjusting Speaker Volume 7 Press the Speaker button and make a call Speaker 2 Press the Volume A button to increase the speaker volume y Volumea OR Press the WVolume button to decrease vVolumea FL the speaker volume Adjusting Ring Volume Here s how to adjust the ring volume while the phone is ringing Refer to Vol ume Adjustment in Navigation Menus to adjust ring volume while the phone is in standby mode vVolumea a 1 To increase the ring volume press the Volume A button while the phone is ringing 33 Things You Should Know DS ITP 5012L Phone User Guide 2 To decrease the ring volume press the VVolume button while the phone is ringing y Volume a 8 Signal Tones The signal tones used by the telephone system are described in the follow ing table You will become familiar with these tones as you begin to use your phone Meaning Signal Interval Steady tone C O Line Continuous Dial tone MEON E You can begin dialling Station 1s ON 0 25s OFF Ring back The station you dialled is ring iane ing ON OFF 1s ON 2s OFF Busy tone The station you dialled is busy 0 58 ON
82. oe nput TP Server gt used for upgrading the Bootrom A SS Enter the IP address of the TFTP server from which the Bootrom program should be downloaded and press the Enter button e The IP phone is rebooted after downloading the Bootrom program and the Environment Setup Main Menu appears You don t need to press the Menu button 6 The 4 Format menu is used to delete previously saved programs Check if the program needs to be deleted before using this function After formatting the phone download a new program through the 2 Upgrade Program menu NOTE 16 Configuring the IP Phone DS ITP 5012L Phone User Guide 4 Setting System Authentication Information This function is used to set the IP address of the system connected to the IP phone and the authentication ID and password of the IP phone The ID and password are used only when setting up the IP phone and are not required while operating it 1 Use the and V buttons to move to 1 Information the 5 Server menu and press 2 Network gt ene 3 Load amp Upgrade the Enter button 6 Exit 2 The submenus are displayed e If the system is set to request the ID 3 peaks F and password of the IP phone 2 ID 3 Password and 3 Password should be entered 3 The 1 Server IP menu is used for verifying or changing the IP address ara eaa b of the system Verify the current IP address of the system To change the IP address enter
83. on hold e If using the speakerphone press Hold A and then the Speaker button to put on LS hold e When the call is on hold the held party hears music or a voice message depending on the system setting 2 Lift the handset and press the Hold button to resume the call 77 Handling Calls DS ITP 5012L Phone User Guide Mute Your Phone To temporarily prevent your voice being heard while on a call use the Mute feature SAMSUNG 1 Press the Selection button for omis the MUTE ON feature displayed on the screen You cannot be heard by the other party c3 co co a E3 000000 SAMSUNG 2 Press the Selection button for the MUTE OFF feature to clear the Mute function You can again be heard by the other party OMe v Thu 20 Feb 12 28 01 02 3222 MUTE OFF 000000 000000 2 External Calls The following features can be used during an external call The Hold fea ture is useful for temporarily disconnecting a call to which you want to re turn later To hold a call and answer a waiting call refer to Answering a Waiting Call in Answering Calls 78 Handling Calls DS ITP 5012L Phone User Guide Hold an External Call You can put a call on hold and resume the call later 7 Press the Hold button to put the call on hold e Pressing the Hold button once puts the call on system hold
84. ork Information 0 cccccecceeseeeeeeeteeeeeenneeeeeeaees 170 Viewing Status Information seeeeeeeeeeeeeeeeereeeeene 170 Enbloc Meot ee sonaa AR RRA AR 171 Privacy Opto nieee oreari aoea Ea CEASE 172 Reset Configuration ccccececeeceeeeeeeneeeeseenneeeeeeneeees 172 Version Information aeit er ai 173 Installing the Phone DS ITP 5012L Phone User Guide Installing the Phone ITP 5012L Internet Phone 1 Checking Components You should have received the following items If any are missing or dam aged contact your dealer LAN Cable for PC connection Handset KI gt Power Adapter Installing the Phone DS ITP 5012L Phone User Guide Base of Phone Holes for mounting the desktop stand sebeceentsciaeeesertateesess LAN connection jack cena en aaa PC connection jack Power adaptor connection jack Connection jack Handset connection jack for a recording device LAN connection jack For connecting the LAN cable from the network PC connection jack For connecting the LAN cable from a PC s network card Power adapter connection jack For connecting the power adapter cable Handset connection jack For connecting the handset cord jack marked with a symbol Connection jack for a recording device For connecting a recording device Holes for mounting the phone stand For inserting the phone stand when used as a desk phone
85. r Guide SAMSUNG C_ v Write Message a Cy C Recept IE C Conten Co I mp w O C ou S a Alphabetic Lowercase Mode Numeric Mode The default input mode is set to alphabetic uppercase English Entering Characters 1 Press the Menu button to select the alphabetic input mode uppercase or lowercase 2 Press the dial buttons to insert the desired characters see table below Characters are printed on some of the dial buttons Each press of a different button automatically moves the cursor to the right If the character you want to enter is the same as the previous character press the gt button on the Navigation buttons to move the cursor one space to the right before press ing the required dial button 29 Things You Should Know DS ITP 5012L Phone User Guide Dial Dial Dial Button Character Button Character Button Character tJ ABC DEF GHI JKL MNO T PQRS TUV WXYZ J 0 e To select the character R for example you would press the dial button three times To enter more than one character from the same button wait for about three seconds after entering a character and then press the button again Press the gt button to insert a space following a character To insert a space between already entered characters press the lt and gt buttons to move
86. r characters e If sending succeeds the screen prompting you to save the message in the sent message box will be displayed Select Yes and press the Enter but ton to save the message e If sending fails the screen prompting you to save the message in the re served message box will be displayed Select Yes and press the Enter button to save the message 149 Navigation Menus DS ITP 5012L Phone User Guide m Retrieving and Sending a Message You can retrieve saved messages in the Text Message box and send them after modification if required 7 Press the Menu button and use the direction buttons to select gt 2 Write amp Sent gt 1 Write Message gt 2 Invoke Message Then press the Enter button 2 Use the direction buttons to move to the message to be retrieved and Message Catalog press the Enter button L j2 caime You can add new text or edit text and send the message using the displayed options e You can also delete the message or delete all saved messages m Managing the Sent Message Box You can check delete or resend sent or reserved messages saved in the Sent Message box These messages cannot be modified 150 Navigation Menus DS ITP 5012L Phone User Guide 7 Press the Menu button and use the direction buttons to select gt 2 Write amp Sent gt 2 Outgoing Message Message Then press the Enter button 2 Select the number of the s
87. r of days and before after D Day menus to calculate and enter a D Day 142 Navigation Menus DS ITP 5012L Phone User Guide m Searching a List of D Days 7 Press the Menu button and use the direction buttons to select gt 7 D Day Plus gt 2 D Day Search E Diary Then press the Enter button 2 When the list of registered D Days SAMSUNG appears press the direction buttons to select the desired D Day item e Select the desired D Day from the D Day Search screen and ET press the Enter button to check the details 3 Press the Menu button to edit or delete the settings for the selected D Day Unit Conversion This feature provides a simple conversion program for commonly used units of measurement for temperature length weight volume and area 1 Press the Menu button and use the direction buttons to select i gt 8 Unit Convert Ulary Then press the Enter button 2 Use the direction buttons to select the category Length Weight Area Volume Temp Then press the Enter button 143 Navigation Menus DS ITP 5012L Phone User Guide 3 Specify each item unit to convert e g SAMSUNG centimeter unit value and unit of con version e g metre and press the Enter button Length conversion Centimeter 000000 The converted value is displayed PTIT 2346 Centimeter 23 46 Meter 000
88. re verifying the CID of a trunk line call NOTE 10 Call Duration Display If the Call Duration Display function is enabled the duration of calls through the trunk line is displayed on the LCD screen Incoming trunk calls The duration is displayed the moment you answer a call Outgoing trunk calls The duration is displayed after a preset time or when the recipient answers the call 11 Door Phone Related Features If the door phone and your phone are connected you can answer or call the door phone from your station Answering the Door Phone 7 When a call arrives at the door phone ppp your phone rings three consecutive short bursts 118 Convenience Features DS ITP 5012L Phone User Guide 2 Lift the handset or press the Speaker a Speaker a button or Send button to connect to the door phone M 3 If an electric door lock is installed press 1 3 to open the door Calling the Door Phone You can call the door phone to listen to what is happening in another room Dial the number of the door phone gJ a You can listen or speak through a the door phone 119 Convenience Features DS ITP 5012L Phone User Guide 12 Background Music If background music is set on the system you can listen to it through your phone s speaker 1 Press the Hold button to listen to background mu
89. rk 1 2 3 4 1 2 3 4 gt Version Network Load Option MAC address Mode IP Netmask Gateway Items 2 to 4 are only displayed when setting Manual IP 3 Load amp Upgrade PONS Load Option Upgrade Program Upgrade Bootrom Format 4 System Password Not Used 5 Server w Server IP ID Password 6 Exit How to Edit the Setup Menus Dial Buttons 11 Configuring the IP Phone DS ITP 5012L Phone User Guide Moving Between Menus Press the A and V buttons to move to a menu and press the Enter but ton OR Press the number of the menu using dial buttons 0 to 9 or Press the Menu button to move to the environment setup menu and use the A and V buttons to move to other menus and select Entering Numbers and Characters Enter a number or character using the dial buttons 0 to 9 Press the button to enter a full stop Refer to Entering Numbers and Characters in the Things You Should Know part of this guide for how to enter characters Deleting Entries Press the lt button or Cancel button to delete entries by moving the cur sor to the left Saving Information Press the Enter button to save any information you type in Cancelling Settings Press the End button to move back to the previous menu without saving information you just typed in 12 Configuring the IP Phone DS ITP 5012L Phone U
90. rosol lubricant or detergent to clean your phone The use of chemicals on the phone may cause fading discoloration or damage Do not place heavy items on top of the phone May cause damage Do not attempt to dismantle or repair the phone yourself If repair is needed contact your dealer Contents DS ITP 5012L Phone User Guide Contents ABOUT THIS GUIDE cccceeeee ees i SAFETY PME ecivsainiscasivevesssescteivacescasteaes i INSTALLING THE PHONE 1 ITP 5012L Internet PHOne ceecccssseeeeesseeeeenseeeeeens 1 1 Checking Component c ccecesteeeeeetteeeeeees 1 2 Assembling the Phone cccceesseeeeeeeeeeeeeeeeees 3 DS 5012L Digital PHOne ccsseeeseeeeseeeeeeeeeeeeeeees 5 1 Checking Component ccceeseeeeeeeeteeeeeees 5 2 Assembling the Phone 0 cccceeeeeeeeeeeteeeeenees 7 3 Supporting the Samsung Network SYNC Program sees Tonen 9 CONFIGURING THE IP PHONE 10 1 Entering the Environment Setup Mode 10 2 Network Settings ccccceeeeeseesesseeseeseeseeseeeerees 13 3 Load amp Upgrade Settings ccessseeesseeeeeesees 15 4 Setting System Authentication Information 17 5 Verifying Settings esesssseesessenseseeneessenseeneenens 18 6 Exiting Setup sn 19 THINGS YOU SHOULD KNOW 20 1 About Stations and Central Office Lines 20 2 Introduction to the Main Scr
91. rphone to the handset by lifting the handset during the call if required l Press the Speaker button to hang up the call on the Speaker speakerphone when finished ca Busy Station Callback E Setting a Callback When you call another station and receive a busy signal you can set a callback on that station When it becomes free it will automatically ring you back SAMSUNG amie Red Thu 20 Feb 12 28 01 02 3222 FY 1 Press the Selection button for S CALLBACK displayed on the an am screen am a e Or press 4 4 the function code for a callback o CO 60 Making Calls DS ITP 5012L Phone User Guide 2 When you hear confirmation tone replace the handset The screen will display a callback SAMSUNG message EA Thu 20 Feb 12 28 01 02 3222 Plo A Call Back is set to 2006 the reserved extension number 000000 E Answering a Callback When the station on which you set a callback becomes free your phone will ring 1 Lift the handset You will hear ringing at the free station 2 Begin speaking when the other party answers 61 Making Calls DS ITP 5012L Phone User Guide A callback will be cancelled if not answered within 30 seconds After the call is finished the callback reservation will be automatically cleared Busy Station Camp On When you call another station and rece
92. s DS ITP 5012L Phone User Guide Page Volume There are 16 levels of page volume you can set 7 Press the Menu button and use the direction buttons to select gt 7 Page Volume Then press the Enter button 2 Press the Y Volume A buttons to SAMSUNG set the volume and press the Enter button ull 7 Call Forwarding You can set your phone to forward incoming calls to another specified ex tension A number of forward options are available for you to select refer to Call Forwarding in Convenience Features for more details 1 Press the Menu button and use the direction buttons to select 5 Forward Then press the Enter button 158 Navigation Menus DS ITP 5012L Phone User Guide 2 Use the direction buttons to move to SAMSUNG the desired forward option and press the Menu button Sis 3 If the phone number to forward is saved select Save and press the Enter button 4 f the phone number is not saved or you want to modify the saved phone number select Edit and press the Enter button Enter the phone number and press the Enter button and repeat step 3 8 Configuration Press the Menu button and use the direction buttons to select Conf ig Then press the Enter button Configuration Password CID Display Locked Absent Msg Answering Mode 8 Internal Call Boss Answering Dial Mode LAN
93. s tt EA 151 6 Volume Adjustment cccecceccsesesseesesserssseeseenensens 153 Selecting a RING TyPe c ceccceeeseeeeeeeeeeeeeeeeesieeeeeeaas 153 Ringer VOIUME e aenak rnr anA EA EERE EANA EEREN 154 Off Hook VolUMe saseeeeiseesssriserreirrrriseirrreniennnseennannna 155 Handset Volume snecsneiennnrnaieien aia 156 Speaker VOIUME ccccceeeeeeeceececeeeeeeeeseeneeeeeeeeeeees 156 Background Music BGM Volume 157 DS ITP 5012L Phone User Guide Contents DS ITP 5012L Phone User Guide Page VOlUMG arerioaren enrio aeeie iaat 158 7 Call Forwarding ccsecsccseesssseeseenensessenseeseesenensens 158 8 Configuration ssssssusesenrerennnnenenrurenennunnnnunennunnnnnnn 159 Changing Your Password eeeseeeeeseeeereseerreserereseen 160 Locking Your PhOne c cccccceeeeeceeeeeeeeeeeseeeeeeeeenaees 160 Setting the Answer Mode c ceseeeeeereeeeeetteeeeeeaes 161 Setting the Boss Answering Mode ceeeeeeeeee 162 Phone Language 2 8 sick scheieddeeacie ie 163 Setting the Type of Caller ID CID Display 0 0 164 Setting Absence Messages eener 164 Displaying Internal Calls cc eeeeeeeeeeeeeeeeeeteeeeeeeeees 165 Dial ModE vv i e2cciieoeviingiet ayes aden andes 166 Switching Station Features On amp Off 167 Gi My PHONG uenoi aaa aA 168 Select the Background Screen eseese 169 Entering Your NAme cccccccccseeceeeeeeeeteeeeseeneeeeeenaees 169 Netw
94. ser Guide 2 Network Settings 7 Use the A and V buttons to move to 1 Information 2 Network the 2 Network menu and press the 3 Load amp Upgrade gt 4 System Enter button 5 Server 6 Exit Move to the 1 Mode submenu and press the Enter button oe 3 Netmask 4 Gateway Select the 1 Manual IP menu to 1 Manual iP manually enter the IP address 2 DHCP 3 PPPoE OR Select 2 DHCP to let the system automatically set the IP address The IP Address Subnet Mask and Gateway values are automatically set and are not displayed on the LCD screen OR Select 3 PPPoE to use broadband such as ADSL In this case you will need to enter the ID and password given to you by your Internet Service Provider The screen displays your selection Manual IP e g Manual IP SELECTED for a few SELECTED seconds 13 Configuring the IP Phone DS ITP 5012L Phone User Guide The next menu to appear will display different options depending on your selection These are described next If you selected 2 DHCP your settings are automatically completed and you can proceed to Load amp Upgrade Set tings below Setting Manual IP If you selected the 1 Manual IP menu you see the following options 1 Mode A ES 3 Netmask 4 Gateway Input IP Address IP address No address is displayed ifanIP 9 address has not yet been set 1 Select 2 IP to display the phone s current Use t
95. sic 2 You can adjust the volume using the Y Volume A buttons this will not affect Garp the default speaker volume setting M y Volume a 3 Press the Hold button again to turn off the music Only the system administrator can set and change the background music NOTE 120 NAVIGATION MENUS 1 Navigation Buttons The Navigation buttons look like this Menu Button When the Menu button is pressed in standby mode main menus are dis played as icons If the End button or Speaker button is pressed while in menu mode the phone automatically exits menu mode NOTE 121 Navigation Menus DS ITP 5012L Phone User Guide Send Button The Send button is used to e Send a call after you have dialled a phone number Your phone is set to Enbloc mode by default However if this is changed you do not need to press Send e Verify the most recently called received number e Answer forwarded calls e Dial the most recently called number Enter Button The Enter button is used in menu mode to select or save the correspond ing item Direction Buttons Direction buttons are used to move between items or to edit item contents A button is used When moving the cursor upward in menu mode When moving to a higher level item of the current menu gt button is used When moving the cursor to the right
96. sions or S through external speakers without calling individual ext ensions 40 Main Features DS ITP 5012L Phone User Guide Executive Secretary When the Executive Secretary button is pressed an executive and secretary are connected The secretary oO can use this feature to receive an incoming call and ea i 4 then simply forward it to the executive Caller ID When there is an incoming call the caller number and name can be displayed on the LCD screen This feature is useful in situations where it is required to have this in formation before calls are answered 41 Main Features DS ITP 5012L Phone User Guide 2 Layout of the Phone Speaker Screen Button Volume Button Scroll Key Conference Button Transfer Button Hold Button Microphone Selection buttons and For selecting items on the LCD panel LCD Screen The LCD screen comprises the status screen and the main screen e Thestatus screen at the top of the LCD displays the set feature icons 42 Main Features DS ITP 5012L Phone User Guide e The main screen displays selectable menus call information and other messages Status Screen yl Thu 20 Feb 12 28 01 02 73222 al CALL FROM 3204 James Main Screen g 2 o B On AM fe Q Executive Secretary d Group Listening DND E Network a Headset Mode Connection Status Status Indicator One of t
97. so you can reconnect to the call from any phone e Pressing the Hold button twice puts the call on exclusive hold so you can reconnect to the call only from your own phone Hold 2 Press the Screen button until the AOM screen Screen is displayed i The call number on hold flashes on the screen 3 To resume the call press the SAMSUNG DT button for the flashing number on hold Niz 4 Resume your conversation 79 Handling Calls DS ITP 5012L Phone User Guide Hold an External Call and Make an Intercom Call You can put an external call on hold and make a call to another station This is useful for example if you need to consult with a colleague dur ing your call 1 Press the Transfer button The external caller will hear Transfer Call tone 2 Dial the station number 3 Begin speaking when the called party answers 4 Press the Transfer button to reconnect to the external call on hold Transfer G Gin agag paagi ma Transfer gt P 80 Handling Calls DS ITP 5012L Phone User Guide You can toggle between the external and intercom calls by pressing the j Transfer button NOTE Call Transfer If an external caller requests to speak with someone else you can transfer the call to the requested station or external number 1 Press the Transfer button during the call Transfer
98. station s LCD A total of 20 messages are available to you Messages 01 15 are set by the system administrator as standard messages By default the first 10 of these 01 10 are preset as shown below but may be changed Check with your system administrator what messages are set 01 GIVE ME THE CALL 02 TAKE A MESSAGE 03 ASK THEM TO HOLD 04 SEND TO MY VM 05 TRSF TO MY SECY 06 LEAVE A MESSAGE 07 PAGE ME 08 OUT OF TOWN 09 INA MESSAGE 10 WILL CALL BACK 1 Lift the handset and press the Screen button until the Fixed Feature Menu screen is displayed e Or press the Programmed Messages function code 4 8 Screen 107 Convenience Features DS ITP 5012L Phone User Guide 2 Press the Selection button for the STATUS MSG menu R ly Thu 20 Feb 12 28 01 02 83222 a STATUS MSG IN OUT GROUP OHVA BLOCK 3 Enter the Programmed Message code e To cancela set message press the Selection button for the STATUS MSG menu and press the cancel code 0 0 The message displays on your phone Programmed Messages can also be set using the Navigation Menus You j can also set your own personal messages See Setting Absence Mes NOTE sages in Navigation Menus Configuration 108 Convenience Features DS ITP 5012L Phone User Guide 6 Executive Secretary Hot Line To use the Executive Secretary Hot Line feature your phone must be set as a secretary or ex
99. t or received via your phone will be stored in a Recent Call Log in the order they were dialled received You can select a number to dial from the log 7 Press the Send button while in standby mode k The Recent Call Log is displayed SAMSUNG v Rocont Call Log 14 60 3206 3206 re2206 _ B2 co co Co cc co 000000 2 Use the direction buttons to move the cursor to the desired telephone number 73 Making Calls DS ITP 5012L Phone User Guide 3 Press the Send button to dial the call or the Enter button to view information about the number selected e lf you press the Send button the call is connected to the selected number automatically through the speakerphone d You can switch from the speakerphone to the handset by lifting the handset e If you press the Enter button you see information including the called party s name time their call was made or received and call duration After viewing this information press the Send Ene button to dial the number Speed Dialling Frequently dialled telephone numbers can be programmed in a system wide list of speed dial numbers 500 999 or 050 999 or your personal speed dial list of numbers 00 49 Telephone numbers can then be automatically dialled for you at the press of a button 7 With the phone in standby mode and the handset Screen down press the Screen button repeatedly until the p Fixed Feature M
100. tatus Info Then press the Enter button SAMSUNG Status Info Forwarding Absent Msg Disable Disable Unlock The status information is displayed Enbloc Timeout Allows you to select a valid time for the interval between entering a phone number and pressing the Send button when the dial mode of the phone is set to Enbloc Valid times are 30 seconds 1 minute or 3 min utes When you subsequently enter a number to make a call you must press Send before this time expires otherwise the number is cancelled and you will need to re enter it 1 Press the Menu button and use the direction buttons to select Ly gt 5 Enbloc Timeout My Phone Then press the Enter button 171 Navigation Menus DS ITP 5012L Phone User Guide SAMSUNG 2 Use the direction buttons to select the timeout value and press the Enter button 300000 000000 Privacy Option You can set a password to prevent unauthorised access to your phone s functions 1 Press the Menu button and use the direction buttons to select gt 6 Privacy Option My Phone Then press the Enter button 2 Enter the password and select Save e To clear a password enter the password and select Clear Reset Configuration To delete all saved data Phone Book and Messages and return the phone to its default configuration settings 7 Press the Me
101. the Page Pickup function code 1 0 SAMSUNG 2 Press the Selection button for the AMi PAGE PICKUP menu displayed on the screen LAST REDIAL SAVE REPEAT SPEED DIAL DIRECTORV UNIV ANSWER PAGE PICKUP SVM MESSAGE PAGE OND MEET ME PAGE 3 Press the phone number announced in the page The line is connected to the parked call 100 Convenience Features DS ITP 5012L Phone User Guide 4 Off Hook Voice Announce OHVA You can make announcements to a busy station through the station s speakerphone or handset This feature is useful when you have an urgent message to deliver You can also receive OHVA from other stations You can put your current call on hold and answer the OHVA However you also have the option to reject or block OHVA calls Make OHVA Both the handset and speakerphone may be used for OHVA but the handset is recommended since making announcements to nearby sta tions through the speakerphone may cause echoes 1 Dial the station number and press the i 2M Selection button for OHVA ee 1 2 After the warning tone deliver your announcement 101 Convenience Features DS ITP 5012L Phone User Guide 3 Disconnect the call by replacing the handset or by pressing the Speaker button Speaker or End button cla OHVA will not work with phones that have the DND option enabled j OHVA will work with intercom calls an
102. ttons 0 00 0 eeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeeeaees 122 Cancel Button i icsi iii dieeens 123 End Button enonsa eatin 123 2 Entering Menus sssusa 123 Selecting MENUS icrniinirenni insi 123 3 Phone BOOK ssssssusesennerennnnunnnnunnnnununnnnununnunnnnnnnnnnnnn 124 viii Contents Search by Speed Dial Number Location 008 125 Search by Name f c sh este N add 126 Search by NUMDED ee ceeeeee teeter eee eeenaeeeeeeneeeeeeaas 127 Search Dy Group ceeeceeceeeeeeeeeeeeeneeeeeenneeeeeeenaeeeeeeaas 128 search by HME nite ce wok a seer cate a eas 129 Recently Called Numbers ccceceeeeeeeeeeeeteeeeeeeaees 129 Recent Caller Numbers 0000 ceeeeeeeenteeeeeeeneeeeeeaes 130 Registering New NUMbESS ceeeeeeseeeeeeeesteeeeeees 131 Editing Group ereere iini aE 132 Deleting All Telephone Numbers 133 Checking Your Own Extension Number s es 134 A EDiaN eisen 135 Wakeup Callmierrr niiina a ae a aari 135 AlarinmiGloek o a R A R 136 Baily Planne es a iaeestatasdistencat ice 137 Memo Paden inane Aa eee 139 Calculator c Aitac ide dae et 140 World TINE rA AAE Aisha ate ititia 141 D DAY RIUS aata tite a a deals 142 Unit Conversion aoue eie eriari eaii iea ETRE a 143 5 MessageS ssuseseuserenrerennnnununnununennununnununnunnnnnnennn na 144 Received Messages cceeeseececeesteeeeetereeeeentaeeeeeeaas 145 Sent Messages in deinen hetldanldaen indies 148 Draft cirieashe chien
103. until you save another number 115 Convenience Features DS ITP 5012L Phone User Guide Dialling a Saved Caller Number Press 1 7 to dial the saved number g Tog G Storing a Caller Number as a Speed Dial Number 7 When the CID is displayed press the Mts Selection button for STORE EJ Thu 20 Feb 12 28 0102 Brame PN displayed on the screen 2 The speed dial number in which the caller number is saved is displayed on the screen To dial using speed dial numbers see Speed Dialling in Making Calls 116 Convenience Features DS ITP 5012L Phone User Guide Viewing the CID of Calls Parked or On Hold You can verify the CID for a call that is parked or on hold before answer ing the call 1 When the phone is in standby mode TETT enrio NGRE n S gt utton for the menu 7001 displayed on the screen 2 Press the trunk line number displayed on the screen to verify the CID CHE aCc The CID of the trunk line number is displayed on the screen 3 When the inquiry is finished press the Send button to answer the call OR press the Selection G button for the NND menu to view more information about the call OR press the Selection button for IGNORE to return to standby mode 117 Convenience Features DS ITP 5012L Phone User Guide If you are on a station call the call should be disconnected or put on hold befo
104. usy or you can display a message at your phone so others are aware of your situation when you are absent from your desk Leaving a Message Waiting Indication When calling a station that does not answer or is busy you can leave a message waiting indication to notify the user to call you back The indica tion takes the form of a flashing status indicator or button LED or a spe cial dialling tone depending on the type of phone receiving the indication Similarly indications can be left at your station by others This feature does not apply to external calls 7 Press the Screen button until the AOM Screen screen is displayed Cr e Or press the message function code 4 3 M 2 Press the Selection button for SAMSUNG MESSAGE p Thu 20 Feb 12 28 01 0288 3211 PN CALL2 104 Convenience Features DS ITP 5012L Phone User Guide 3 Wait for the confirmation tone and disconnect the call E Cancelling Message Waiting Indications It is possible to cancel any message waiting indication you have left at another station as well as any left at your station by others Dial 4 2 and enter the station number Enter your own number to delete all messages at your station or refer to Verify Return or Delete Message below to daac ie amp Er selectively delete indications left at your station Verify Return or Delete an Indication The k
105. wer or rejects the call reconnect with the caller by pressing the Hold button 110 Convenience Features DS ITP 5012L Phone User Guide Executive Secretary Messages You can create messages that are commonly exchanged between the executive and secretary phones so they are available to quickly select when required There are no preset messages in the system Create and Send Messages 7 In standby mode press the Screen button until the Fixed Feature Menu screen is displayed Screen 2 Press the Selection button for the EJ Tu 20 Fe 1228 cute amaze PA EXE SECR MSG menu SAVEIREPEAT SPEED DIAL DIRECTORV UNIV ANSWER PAGE PICKUP SVMi MESSAGE PAGE DND MEET ME PAGE 3 Press the Selection button for the extension number of the recipient e This screen is not displayed if there is only one executive or secretary phone e Up to four recipients may be selected SAMSUNG 111 Convenience Features DS ITP 5012L Phone User Guide 4 Press the Selection button for the message you want to send os If there are no messages set up c Select Message 1 2 you see blank messages only Blank Message Create your message as follows Blank Message Blank Message Blank Message i Move to the Blank Message field where you want to enter a new message and press the Menu button SAMSUNG ii Mov
106. y are used They include AUTO HOLD AUTO CAMPON AUTO TIMER DISPLAY SPD NAME HEADSET USE SECURE OHVA HOT KEYPAD CALL COST DISP PAGE REJOIN CID REVIEW ALL RING PREF STOP CID DISPLAY AME P W AUTO ANS CO CALL 7 Press the Menu button and use the direction buttons to select gt 0 Station ON OFF Conf ig Then press the Enter button 2 Move to the desired feature and press the Enter button to select On or Off SAMSUNG Co Co Co Co 167 Navigation Menus DS ITP 5012L Phone User Guide 9 My Phone The My Phone icon allows you to select a number of other options for your phone Press the Menu button and use the direction buttons to select Then press the Enter button SAMSUNG 1 Select BG My Phone 6 Privacy Opt ion 7 Config Reset Move to the desired menu and press the Enter button My Phone 168 Navigation Menus DS ITP 5012L Phone User Guide Selecting the Background Screen This option allows you to set the start up background screen on the LCD The selections are calendar spring summer autumn winter images 7 Press the Menu button and use the direction buttons to select gt 1 Select BG My Phone Then press the Enter button 2 Use the Scroll key or the direction buttons to select the desired screen and press the Enter button Ent

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