RCA IP170 User's Manual
Contents
1. goo ooog ELi J G 4 a 2 Interference Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Privacy of communications may not be ensured when using this phone This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference Reorient or relocate and increase the separation between the telecommunications equipment and Receiver Connect the tele2. It will make it easier to contact you should it ever be necessary The return of the card is not required for warranty coverage Limitation of Warranty THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED NO VERBAL OR WRITTEN INFORMATION GIVEN BY TELEFIELD NA INC ITS AGENTS OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY OF REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER TELEFIELD NA INC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF OREGON EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE How state law relates to this warranty Some states do not allow the exclusion nor limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you This warranty gives you specific legal rights and you also may h
3. The default username and passwords are admin and 7227 The main page will load nen BUSINESS TELEPHONES STATUS EYSTEM METVFONHK PONE BOOK 4 STATUS Speen fists EE z be OE zamam daxi vid u un 1 wa EE jn Res BUSINESS TELEPHONES e STATUS sverm NETWORK PHONE BOOK dl rete Sew Abe Bat beco ma apement Maree veninge Cat Routes Del Pan Genera Preterences e ox Cat Para Enter display name user D password SIP Server and Outbound Proxy server of the SIP account Check the Active field to Enable Disable Press the Save button to confirm If the SIP settings are configured correctly the desk phone will now be able to make and receive VOIP calls Desk phone menu On the desk phone go to menu Settings VOIP Account Setup Select an account to edit and input the information Account Name Label Display Name Register Name User Name Password SIP Server Outbound status Outbound Proxy STUN Status and STUN server In Overview Base Functions of registration paging button on the base Reaistration Paging Bu ttot The registration paging button is located on the right hand side of the gateway When the gateway is powered up the status LED will be on and amber colored for 5 seconds After the initialization the LED status indicators are as follows Steady amber Network link is up Off Network link is down Blinking amber 0 35 on 03
4. call Enter the number IP address in pre dialing page or select a record in phonebook call log list Select Acc soft key select the desired line and press Dial Anonymous call To configure the anonymous call function users must use the master desk phone Enter the Services menu Input the desk phone user password Select the SIP account to enable disable the anonymous feature There are 2 items to configure When Anonymous call setting is enabled the phone s phone number is prevented from being displayed when calling other numbers When Anonymous call rejection setting is enabled any caller who has explicitly restricted his her number is prevented from calling this desk phone Incoming calls Answering an incoming call When there is an incoming call pick up the handset press the speakerphone key or press the headset key to answer the call Rejecting an incoming call When there is an incoming call press the Reject soft key to reject the call DND On the master desk phone Enter Services DND menu or DND soft key during idle Highlight and select the SIP account you want to enable disable DND select enable or disable to confirm A DND icon should appear on H S screen Any incoming call will be rejected until the DND is deactivated Call Forward On the master desk phone Enter Services Call Forward menu Highlight the SIP account to enable disable call forward highlight am
5. 5 off Data activity on the LAN port Blinking blue 0 5s on 0 55 off In registration mode IN Desk Phone Desk Phone key layout TA VVednesday August 28 Soft Keys 12 Direct Access Keys Voicemail Redial Headset Missed Call Volume Up Down Speakerphone 100 Functions of Key on the desk phone Line 1 Key Line 2 Key Soft Key 1 Left to Right Soft Key 2 Left to Right Soft Key 3 Left to Right Soft Key 4 Left to Right 12x Direct Memory List on Direct Access Keys Display Optional Backlight Direct Memory Dialing Navigation Select Backlight Line Select before Call On 1 2 Direct Memory List on Direct Memory List on Display Display Direct Memory Direct Memory Dialing Dialing Select Up Select Up Cursor Right Text amp Number Text amp Number Text amp Number Select Down Refer to MMI Refer to MMI Direct Memory List on Display Direct Memory Dialing Up for on screen menu Down for on screen menu WO Voice Mail Backlight 25 4 Direct Memory Direct Memory Silent On Off 777 p Outgoing Call Log MM diii kulli MM 5 i a Sl i 77 50 o 57 oe Stl 5 mee 0 Sl Insert space Dial during text edit Insert during number edit Switch upper case lovver case first capital during phonebook name or hand
6. On the desk phone user can program 12 available direct access keys as speed dial key with directory lookup on the LCD display Go to the menu Services Direct Access Key Select a key to program the number and decide which account will make the call Web Interface Administrators can configure the phone system settings through the web interface This section will describe how to use the web interface to access the phone settings Administrators need to know IP address of the base prior to accessing the interface Please refer to the section Get the base IP address On the PC open a web browser and enter the IP address e g http 192 168 1 155 of the base Username and password is required to access the web pages The default values are admin and 7227 respectively Service If trouble is experienced with this equipment for repair or warranty information please contact customer service at 1 800 511 3180 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This product may be serviced only by the manufacturer or its authorized service agents Changes or modifications not expressly approved by Telefield NA Inc could void the user s authority to operate this product For instructions on how to obtain service refer to the warranty included in this guide or call customer service at 1 800 511 3180 Telefield NA Inc Manage
7. ave other rights that vary from state to state If you purchased your product outside the USA Mexico or Canada This warranty does not apply Contact your dealer for warranty information Visit the RCA web site at www rca4business com Please do not send any products to the Oregon address listed in this manual or on the carton This will only add delays in service for your product Telefield NA Inc 4915 SW Griffith Dr 302 Beaverton Or 97005 RCA is a trademark of RCA Trademark Management S A Used under license 2014 All rights reserved
8. ch case the user may be required to take adequate measures To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately N Table of Contents Getting Started Packing List Setup the base Setup the desk phone Registration SIP account Configuration Base Web interface Retrieving the base IP address Input SIP account information via web interface Desk Phone menu Overview Desk Phone Desk Phone keys layout Master Desk Phone Desk Phone Menu tree General Settings Basic Call functions Making calls Making an external call Anonymous call Incoming calls Answer an incoming call Reject an incoming call DND aa an kK KR HR A Call Forward Call log Accessing call logs Call list item management During an active call Mute Hold Call Waiting Call Transfer Call Conference Contacts Advanced Functions H S Registration 1H S Deregistration Account Settings Network Settings Maintenance Tasks Desk Phone Keys configuration Web Interface Service Warranty 16 16 16 17 17 17 17 17 17 17 18 18 18 18 18 18 19 20 20 21 22 I Getting Started Packing List The following component
9. communications equipment into an outlet on a circuit different from that to which the receiving antenna is connected If these measures do not eliminate the interference please consult your dealer or an experienced radio television technician for additional suggestions Also the Federal Communications Commission has prepared a helpful booklet How To Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Please specify stock number 004 000 00345 4 when ordering copies Warning The changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment The RCA 1P170 phone is designed for business environment use It is a full featured SIP solution interoperable with most IP PBX and VoIP providers Please read through the instruction booklet before you get started to better understand the features of the IP170 FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body This transmitter must not be co located or operated in conjunction with any other antenna or transmitter This is a class B device ina domestic environment this product may cause radio interference in whi
10. ghlight the item Registration and then press Select soft key 5 Highlight the item Base Registration and press Select soft key 6 Select BS 1 and press Select soft key The desk phone will attempt to register to the base 7 Once the registration succeeds Deskphone 8 will display on idle screen of hand set 8 If registration fails ensure that the base is still in registration mode with the led blinking blue and amber and that the base and desk phone are in close proximity then try again SIP account Configuration The SIP account can be configured through IP DECT base web interface or desk phone menu Base Web interface Retrieving the base IP address In order to access the web interface of the base the IP address is required This information can be obtained from a properly registered desk phone Press OK button to enter the main menu Using the up and down navigation buttons highlight the icon System and then press the Select soft key Select the item Network settings Enter the Admin Password Default password is 7227 and then press the soft key Using the left and right navigation buttons find the item IP Address This shows the current IP address of the base Inputting SIP account information via web interface Open a web browser on a PC Enter the base IP address into the address bar and press Enter A login window pops up Enter the username and
11. gns function to 12 available direct access keys Call Lists Settings Private Directory Public Directory Network Directory Outgoing Calls Accepted Calls Missed Calls SIP Account X VM Date amp Time Language Display Audio Registration Telephony Accesses local phonebook Maximum 150 entries Accesses shared phonebook which is stored in the gateway Maximum 300 entries Accesses network phonebook by LDAP Accesses outgoing calls list from the gateway Accesses answered calls list from the gateway Accesses missed calls list from the gateway Accesses external voicemail box Sets date amp time manually or gets the information from the gateway Configures the language of the phone user interface Configures the backlight contrast brightness screensaver and wallpaper of the desk phone Configures the tone settings volumes and ringers of the desk phone Registration deregistration to gateway Selects the gateway to attach each desk phone Configures the auto answer and default outgoing line settings of desk phone Sets up SIP accounts on the gateway Status Network H S User Password System Admin Password Firmgrade Upgrade Handset Factory Default Base Factory Default SIP Account Status Network Status Views the network settings of the gateway Changes desk phone user password Changes the system Admin Password Upgrades deskphone software Re
12. mute Hold Press Hold soft key during call To unhold the call press Unhold Call Waiting When there is a call waiting you can Press Accept soft key to answer the call waiting and put the current call on hold Press Reject soft key to reject the call Call Transfer During a conversation with an external call users can press the Tran soft key then enter calling phone number and press the Tran soft key to transfer the call to the dialed number immediately Or to attend the transfer users initiate 2nd Call choose external call select one of the available lines and dial a number and press Dial When the 2nd Call is answered and the user may transfer the held call to the dialed number at any time by pressing Tran Call Conference During a conversation with an external call users can press the Tran soft key then enter calling phone number and press the Tran soft key to transfer the call to the dialed number immediately Or to attend the transfer users initiate 2nd Call choose external call select one of the available lines and dial a number n and press Dial When the 2nd Call is answered start 3 way conference by pressing Conf Contacts There are two types of contact list They are private phonebook and shared phone book Each desk phone has its own private phonebook This phonebook holds a maximum of 100 records These numbers are only vie
13. p select the call forward options There are 3 types of call forwarding options 1 Call forwarding unconditional Always When this is enabled the incoming call of this account will be forwarded to an external phone number 2 Call forwarding on all assigned desk phones when this line isnt answered No Answer When this is enabled and all desk phones attached to this SIP account do not answer the call the call will be forwarded to an external number 3 Call forwarding on all assigned desk phones when this line is busy Busy When this is enabled and all desk phones attached to this SIP account are busy the call will be forwarded to an external number Call log Accessing call logs Press the call lists soft key on idle screen to show the call log types There are 3 types of call log plus a log that displays all calls Outgoing Calls Accepted Calls Missed Calls Highlight a type and press the Select soft key to view the list of a specified call log type Call list item management To make call from the call log list highlight a call log record and pick up the handset or press speakerphone To save the record to phonebook highlight a record press the Options soft key and select Save Number option You can select Private Phonebook to save in the desk phone or select Shared Phonebook to save the phone number to base During an active call Mute Press the Mute button Press the button again to un
14. r Consumer Relations 4915 SW Griffith Dr 302 Beaverton Or 97005 Attach your sales receipt to the booklet for future reference or jot DOWN the date this product was purchased or received as a gift This information will be valuable if service should be required during the warranty period Purchase date Name of store installer or dealer Warranty Limited Warranty What will your warranty cover Defects in materials or workmanship For how long after your purchase Two years from date of purchase What we will do Provide you with a replacement unit The exchange unit is under warranty for the remainder of the original products warranty period How to get service Locate your proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period Proof of warranty eligibility is required and must be presented to obtain warranty service Contact RCA Customer Care at 800 511 3180 Our representatives will help you troubleshoot and diagnose the problem You may be asked to disconnect your RCA telephone from the power source So you must call from another telephone If the issue cannot be resolved by our Customer Care Team you will be issued an RMA Return Merchandise Authorization number and be given instructions on how to submit your proof of purchase paperwork And where to send your defective merchandise You will be responsible for shipping the defective uni
15. s are included in your package IP DECT Gateway IP170 DECT Desk Phone 12 30 Wednesday August 28 AC Adaptor 6V 0 5A for Desk Phone AC Adaptor 5V 0 5A for Gateway 1 5M Ethernet Cable CAT 5 Quick Setup Guide Setup the base 1 Plug the adaptor 5V 0 5A into a power output and connect its power plug to the base 2 Connect the base to a router or switch with the Ethernet cable to access the internet The IP address of the base is assigned dynamically by default Make sure the router s DHCP server is on When the base is powered up the amber led will be amber colored Once the network connection is established the led will turn off When the base obtains the IP address the amber led will light up again Setup the desk phone Connecting the charging cradle 1 Plug the adaptor 6V 0 5A into a power outlet and connect its power plug to the charging cradle Registration On the base 1 Hold down the page key on the back of the base 2 After the button is held down for five seconds the amber led begins blinking amber and blue The page key can now be released The base is now in registration mode On the desk phone 1 If the desk phone has not registered to any base it will show Unregistered on idle screen 2 Press OK button on the desk phone to enter the main menu 3 Use the navigation keys to highlight the item Settings and then press Select soft key 4 Use up down navigation keys to hi
16. set Outgoing Call Log RJ9 Headset Headset ON Headset ON Headset ON Headset ON Missed Call Log Missed Missed Call Log 77 BEH Ha 7 Call Log Speakerphone Speakerphone Speakerphone Speakerphone Speakerphone Master Desk Phone When a SIP account is created on the gateway through desk phone menu the handset will be set as the master headset of the SIP account Users of this desk phone can configure the settings in base related to the SIP account through the menu on the master desk phone The administrator can change the master desk phone of SIP accounts via the web interface of the gateway Desk Phone Menu Tree Those functions marked with are available in the master desk phone only Function description Services Voicemail Configures the external voice mail access numbers of SIP accounts Call Forward Configures the call forward functions provided by the SIP accounts Configures the DND functions provided by the SIP accounts Call Waiting Enables disables call waiting function provided by the SIP accounts Blocked Number Accesses the backlist of SIP accounts in the gateway Calls another desk phone on Intercom the same gateway Enables disables anonymous call and anonymous call rejection of SIP accounts Anonymous Call Speed Dial Assigns frequently dialed numbers to a digit key 0 9 Hold down the digit key in idle mode to make an outgoing call Direct Access Ke Assi
17. sets desk phone settings to factory default Resets base settings to factory default Views SIP Account information on the gateway Only those SIP accounts attached to this desk phone are visible Views the network settings of the gateway General Settings Phone status Enter Status menu Select item SIP Account Status to view the associated SIP accounts status registered disabled Select item Network Status to view the base network information This includes base network type IP Address subnet mask default gateway and DNS Time and date Enter Settings menu Select item Date amp Time To enter manually select Manual Setting Enter the date and time and then press Save soft key The date format is DD MM YYYY To have the phone automatically sync with a server select NTP and select On Basic Call functions Making calls Making an external call An external call is the call made between desk phone and remote party by SIP protocol Users will need a line to send out the invite request To set up a line and assign it to desk phone please refer to the section SIP account Configuration To make an external call through default line Enter the number IP address in pre dialing page or select a record in phonebook call log list Then press the Talk On key or OK key The default outgoing line will be selected automatically for the call making To select line before making an external
18. t back to our warranty fulfillment center at your own expense You are responsible for damage or loss during shipment so insuring the product during return shipping is highly recommended We will ship a replacement to you freight prepaid What your warranty does not cover Customer instruction Your Instruction Book provides information regarding operating instructions and user controls Additionally our Customer Care Center is staffed 24x7 with product experts that can assist you with any questions that may arise during setup and use of your RCA telephone Installation and setup service adjustments Batteries if applicable Damage from misuse or neglect Products that have been modified of serviced outside the USA Products purchased from non authorized retailers dealers or resellers Products purchased or serviced outside the USA Acts of nature such as but not limited to lightning damage 3rd party products such as headsets Installation and setup service adjustments Batteries if applicable Damage from misuse or neglect Products that have been modified of serviced outside the USA Products purchased from non authorized retailers dealers or resellers Products purchased or serviced outside the USA Acts of nature such as but not limited to lightning damage 3rd party products such as headsets Product Registration Please complete and mail the Product Registration Card packed with your unit
19. ter desk phone of SIP accounts user can also modify settings anonymous call anonymous call reject blacklist records DND and Call forward of the SIP accounts Admin level password User can change the account settings VOIP account setup base network type Change admin password on the base Base There are different types of security levels to access the Web server on the base user1 user8 These are normal users User can access the settings related to desk phone admin This is a special account which allows the user to access all settings of the base Reset to Factory Desk Phone Go to the Menu System Select the Handset Factory Default The settings and memory in this desk phone are all reset to factory default Base Hold down the page key for 60 seconds then release the key The settings in base will go back to factory default Firmware Upgrade Desk Phone Go to the menu System I Firmware Upgrade The phone will check the availability of new software version If new firmware is available a popup window will ask New Firmware is available Upgrade now Select Yes soft key will automatically proceed with the software upgrade Desk Phone Keys Programmable keys Speed Dial Keys On the desk phone user can program 0 9 keys as speed dial key Go to the menu Services Speed Dial Select a key to program the number and decide which account will make the call Direct Access Keys
20. wable to this desk phone The shared phonebook is stored in the IPDECT gateway and is viewable to all of the desk phones This phonebook holds a maximum 250 records To access the contact lists press the left navigation key when the display is idle screen Alternatively select the Contacts in main menu Advanced Functions Desk Phone Registration Please refer to the section Registration Desk Phone Deregistration On the desk phone go to the menu Settings Registration Select the item Base De registration to deregister the desk phone from the current base Note Desk phones cannot make any calls internal or external without first registering to a base Account Settings SIP Account Setup Users can only setup SIP Accounts via the W eb GUI of the gateway View SIP Account Status Users can view the status of the accounts which are associated with the desk phone On the desk phone go to menu Status SIP Account Status Network Settings Network setup You can configure the network type of the base to have a static IP address or obtain IP address from DHCP server On the desk phone go to the menu System Network Settings Maintenance Tasks User Levels Desk Phone There are different types of security levels to access the desk phone settings User level password User with this password is allowed to change call settings i e call waiting of the desk phone If the desk phone is the mas
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