Quantum Scalar i6000 User's Manual
Contents
1. Remove and Replace the Drive Note This procedure is used to replace a drive with the same drive model Drive upgrades must be performed by Quantum service personnel If the failed drive is an EDLM drive it must be replaced by Quantum service personnel Caution Before starting this procedure verify that you have received the same make and model drive as the drive you are replacing The outside of the box will indicate the drive make and model that was shipped Required tool Phillips screwdriver use this if the thumbscrews are too tight 1 Stop any processes on the host that are communicating with the drive that is being replaced 2 Log on as the administrator from the library s touch screen LMC 3 Locate the drive identified as needing replacement on your call with Quantum Service a Select View gt Physical Library b Select Tools gt Drives The Drives screen displays Remove and Replace the Drive Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 State Drive 7 ae Locatic on WWNSCSI ID Volser Partition Name ILTO3 500308c0 014d500d z LTO3 FC_f1 308c0 014d45013 JLi L106 FC f1 i c icing the coordinates select the drive to be replaced d Scroll over to the Firmware Version column Ser al Firmware Version F0014D5013 93m 500308c0 014d5019 E F0014D5019 500308c0 014d504f __ part_ Foo14ps01F_ ssew__ Power Cycle Powercycle ResetDri2. Quantum Scalar 16000 Drive Replacement Use this procedure to replace a tape drive in a Scalar i6000 library If a drive fails the library will issue a ticket From the Details screen write down the Repair Link or Error Code number You ll need it when you contact Quantum Service WARNING Before performing any of the steps listed in this document contact Quantum Service for help diagnosing the problem WARNING To use this procedure all drives must be connected to an Ethernet Expansion Blade EEB or an FC I O blade Refer to the following sections and follow the steps in the document to replace a drive in your Scalar i6000 library e Locating a Drive on page 2 e Remove and Replace the Drive on page 4 e Update the Drive Firmware Using Firmware Images on page 8 2013 Quantum Corporation All rights reserved Quantum the Quantum logo DLT DLTtape the DLTtape logo SuperLoader Scalar DXi StorageCare StorNext GoProtect and Vision are registered trademarks of Quantum Corporation and its affiliates in the United States and or other countries All other trademarks are the property of their respective owners Quantum specifications are subject to change 6 67999 01 Rev A October 2013 AANA TAU A TA ENN Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 Locating a Drive When a drive fails a ticket is generated by the library that will identify the malfunctioning drive using a coordinate system
3. This section will explain the basics of locating a drive using the coordinate system so when you are replacing the drive you will be able to identify the correct drive Removing a drive incorrectly can impact data on your library The drive coordinate system has six 6 numbers for example 1 2 1 7 1 1 The first number identifies the aisle The Scalar 16000 is a single aisle library only so this number is always 1 Sample Coordinate 1 2 171 1 The second number identifies the module The module number can be from 1 16 This applies to both single and dual robot libraries The left parking module module 0 is only for dual robot libraries and cannot contain drives A high density expansion module HDEM also cannot contain drives Sample Coordinate 1 2 1 7141 0 0 0 0 0 amp Single Robot Library Dual Robot Libra 2 Locating a Drive Locating a Drive Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 The third number in the sequence represents the rack Since drives can only be contained in rack 1 this number will always be 1 Sample Coordinate 1 2 1 7 1 1 am il 14 REEL ONUL DIII II Harrin o TELLE DAL LLLA LU AARU AAAH HULLS AULA SEU AANA e ys _ 7 _ E _ o _ e e o _ HiL Aaa ALINN QUE daddi EULA CUHUAI
4. off e Blue LED blinks one time per 10 seconds e Green LED 2 blinks at the same cadence as the other green LEDs on the other drives in the module Green Port LED Blue LED Amber LED 19 Close the access doors 20 Close the ticket that was generated for the failed drive Remove and Replace the Drive 7 Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 Update the Drive Firmware Using Firmware Images Note This procedure should only be used if drive auto leveling is turned off Note If you are viewing a partition drive firmware update operations affect drives that are within the partition only Note You can only perform firmware updates for drives of the same product such as IBM LTO 4 or HP LTO 5 Caution If you load a firmware image onto a drive that is the same version that is currently running on the drive the upgrade will fail 1 From the View menu select the partition that contains the replacement drive F Scalar i6000 Library Management Console user admin S Operations Monitor Setup Tools View Connection Help IMPORT EXPORT System Information Name Physical Library CBL Status Online IP Address 10 20 171 39 Physical Serial 203100338 Contact N A Date Thu 01 Aug 2013 15 37 09 GMT Activity Idle 2 Select Tools gt Update Software gt Drives A warning dialog box displays stating the partition needs to be taken offline F Scalar i60
5. A AINE HUN iA UN PARETET The fourth number indicates the section Each module can contain 12 drives so with drives this number can range from 1 12 Drives are counted from bottom to top Sample Coordinate 1 2 1 7 1 1 seer atii LU dU HLH TEUNENNEN it WHER TE ill HiH mian U0 OLLAD LAAL AUNAN LAMIE N sul sual HINN HiHi mi sepeeeneceen ay iilii PUTTER 000000000000 The fifth number in the sequence identifies the column Since drives can only be contained in a single column they will always reside in column 1 san Ti Coordinate 1 2 1 LOL EER iHi HUN ALU LULLA TE TILER AHNA A AAA seer Milli ot e _e e TIET _ oe e _ e e Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 The sixth number denotes the row and will always be 1 Drives have a connection point at the lower portion of the drive sled that connects to the library Therefore the sled is logically in row 1 QTY QUAL A AAMA AT Sample Coordinate 1 2 1 7 1 1 s S MOHA ANHI EU TO AOOOOPOLLOOO LAAU MANOM gt o e eme ae a _ 1 oe _ s o o a a me Se _ 33 _e gt c_o mao e_o e o DALAL UNUI UAA AANI LAU AU ALDER AAAA HUE DAL UIT LU HEN HA LANI
6. update is in progress 10 The library updates the firmware on the selected drive Note Updating drive firmware could take up to 20 minutes to complete 11 When finished the Status column of the drive will state Update Complete and the LEDs on the back of the drive will display e Green LED 1 solid green indicating port connectivity to either the FC I O blade or the customer FC switch e Amber LED off e Blue LED blinks one time per 10 seconds e Green LED 2 blinks at the same cadence as the other green LEDs on the other drives in the module 12 Click Close 13 Select View gt Views The Manage Views screen displays BY Manage Views z CBL Physical Online Logical Library 01 Pantt Online pari Partition 14 Click the Offline button for the partition that contains the replacement drive The Change Library Mode screen displays Current Library Mode Offline Mode 15 In the Mode area on the Change Library Mode screen select Online and click OK The Manage View dialog shows the partition now Online ail Manage Views E CBL Physical Logical Library 04 Partit Online part Partition online Close 16 Click Close k 10 Update the Drive Firmware Using Firmware Images Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 17 From your applications bring the replacement drive online and perform any necessary tests to ensure it is working properl
7. 00 Library Management Console user admin S Operations Monitor Setup Tools View Connection Help Tickets Drives _ Connectivity System Information Capture Snapshot Name Physical Library CBL Update Software IP Address 10 20 171 39 Teach Contact N A Save Restore Activity Idle Verification Tests Status Online i 203100338 13 15 39 16 GMT The Partition must be taken offline prior to performing the operation Changing partition mode to offline will cause all robotic actions against this partition to fail please ensure all backup applications are not currently using this Q partition Do you want to take the Partition offline now 8 Update the Drive Firmware Using Firmware Images Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 3 Click Yes 4 From the Update Drive Firmware screen ensure the option selected in the Update Method area is set to Firmware Image E Update Drive Firmware 4 7 Zz La g E m To update firmware the following conditions must be tue You will not be able to select the drive otherwise 1 Varied On 2 Empty 4 Autolevel Disabled Update Method Firmware Image lt FMR Tape _ JHP Ultrium 6 SCS l FO014D5079 LTO6 FC lv HP Ultrium 6 SCSI F0014D501F LTO6 FC z Product Id SNF Firmware Location Select Firmware File E Click the check box next to the replac
8. ED Green LED 2 Guide Rail Thumbscrews Drive Handle 9 Disconnect all cables from the drive Note which cables go to which connections for reference during drive replacement 10 Loosen the two thumbscrews on the drive 11 Grip the drive handle and pull the drive toward you to remove it 12 Use the guide rails on the replacement drive to slowly slide it in until flush 13 Tighten the two thumbscrews 14 Reconnect the cables 15 Confirm the following status LEDs a Blue LED light on the back of the drive is constantly lit b Green LED 2 light on the back of the drive is blinking slowly and in cadence with the LEDs on the other drives Note The LEDs should take less than 5 minutes to get to this state 6 Remove and Replace the Drive Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 16 If the LEDs are displaying properly you can vary on the drive From the Drives screen a Select the newly installed drive b Click the Vary On button c Click Cancel 17 The library may update the drive sled firmware Wait a few minutes to see if a dialog box appears If this happens wait until it is complete before continuing The drive sled firmware update will take approximately 5 minutes 18 Go to the rear of the module and observe the drive status LEDs and wait for the following conditions to occur e Green LED 1 solid green indicating port connectivity to either the FC I O blade or the customer FC switch e Amber LED
9. ement drive 6 Compare the four digit firmware level you wrote down earlier with the four digit firmware version listed in the Firmware column of the selected drive If they match go to step 12 If not continue on to step 7 7 From the Select Firmware File drop down menu select the firmware image you want to install Select Firmware File HP_LTO6_J397 E Manage Images HP_LTO6_J39Z E Start setectan f close Help The drop down list includes all drive firmware images that are currently stored on the library regardless of drive type Be careful to select a drive firmware image that is compatible with the type of drive that you want to update See the library s Release Notes for compatibility information or contact Quantum technical support For details on downloading drive firmware see Chapter 15 Maintaining Your Library Maintenance Actions in the Scalar i6000 User s Guide 8 Click Start A warning dialog box displays stating the operation cannot be canceled B Warning Q Operation can not be canceled do you want to continue Yes No 9 Click Yes The library automatically logs off other users so they cannot perform library operations while the drive firmware update is in progress Update the Drive Firmware Using Firmware Images 9 Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 Note On the back of the drive the Green LED 2 will flash rapidly while the firmware
10. ve Vary Off Identify Self Test ject Get Drive Log iamnm e Write down the four digit f firmware level 4 Click Cancel to close the Drives screen 5 Double check that there is no tape in the drive you are removing If there is a cartridge in the tape drive a Select View gt Partition You will select the partition that contains the drive you are replacing b Select Operations gt Drives gt Unload This will eject the tape from the drive and return it in its storage slot in the library Note If a tape is in the drive and cannot be ejected call Quantum support before proceeding 6 Go back to library view by selecting View gt Physical Library 7 Select Tools gt Drives The Drives screen displays 8 Vary off the drive a From the Drives screen use the Drive Type drop down menu to display the drives by drive type b Select the drive and then click Vary Off Remove and Replace the Drive Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 c Click Yes P B Waring This operation could cause loss of data Q Do you want to continue Yes No d Go to the rear of the module containing the drive to be replaced open the back door locate the drive using the coordinates from the ticket and observe the blue LED on the rear of the drive When the blue LED stops blinking and remains constantly lit you can continue Green Port LED Blue LED Amber L
11. y 18 Call Quantum Service to confirm that drive replacement was successful and to perform any further troubleshooting Note When the drive replacement is complete refer to the documentation that was included in the drive packaging for how to return the failed drive to Quantum Update the Drive Firmware Using Firmware Images Quantum Scalar i6000 Drive Replacement 6 67999 01 RevA October 2013 12 Update the Drive Firmware Using Firmware Images
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