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Quantum DPA User's Guide

1. Index A Advanced operations from RemoteAdmin 70 deleting inactive inventories 77 restarting the CP 3100 82 shutting down the CP 3100 82 updating firmware 76 viewing messages 81 viewing system information 74 viewing system log 80 Applying labels 87 Archive operation scheduling 67 Attention LED 84 Attentions handling 91 Attentions viewing 61 Backup program does not recognize the CP 3100 94 Basic operations from RemoteAdmin 57 clearing errors and virtual tape drive error 67 configuring a virtual tape cartridge 64 creating a new virtual tape cartridge 68 device properties 59 device status 57 ejecting a physical tape cartridge 62 erasing data on a physical tape cartridge 62 importing a physical tape cartridge 69 pending Attentions 61 physical drive information 61 scheduling a migrate operation 67 scheduling an archive operation 67 verifying a physical tape cartridge 61 viewing virtual drives and virtual loader 62 Benefits 13 C Cartridge loading 88 Cartridges ejecting 88 handling 87 write protecting 89 Cleaning the tape path 90 Clearing errors and virtual tape drive error 67 Computer does not boot 93 Computer does not recognize the CP 3100 93 Configuration information recorded for future reference 96 Configuring a virtual tape cartridge 64 CP 3100 configurations 13 features and benefits 13 introduction 12 LEDs 83 Attention 84 Network Activity 85 Physical Tape 85 System 84 Virtual Tape 85 recordi
2. ae Processors E 5 SCSI and RAID controllers HD Sound video and game controllers Se Storage volumes E U System devices H Universal Serial Bus controllers C Computer Management Figure 15 Unknown Medium Changer in the Computer Management Window 32 Installing the CP 3100 Installing an Internal CP 3100 2 If you downloaded the file from the Web site unzip the compressed file to a directory see Figure 16 on page 33 Otherwise insert the Resource CD in your computer s CD ROM drive File Edit View Favorites Tools Help pack hi FS P Search Prete BPE a Folders Ej Desktop l B My Documents n My Music A My Pictures i Retrospect Catalog Files E iy My Computer Ez A 344 Floppy 4 3 s Local Disk iC C Documents and Settings gt Firmware 3 HCT E junk 5 Program Files C Tapeware 7 0 SP44 5 WINDOWS i WUTemp LA TAPEWARE Ds E Se LEMAR MEDIA Es g Control Panel C Shared Documents G Ted s Documents E J My Network Places o Recycle Bin O Firmware start m Computer Management x Mame Documents and Settings Firmware HCT Win ip Self Escdtractor stdatw2k_1 6 exe Ed To unzip all files in stdatwek_ 1 6 exe to the ie Inzi specified folder press the Unzip button s Unzip To Folder Aun Winzip CAyshdatuck Close IY Overwrite Files without Prompting About Help Nico Mak Computing Inc WAKA WINZIP
3. NOTE If you want to configure the CP 3100 s IP address before connecting to the LAN you may have to use a crossover cable and set up a private subnet for configuring the CP 3100 A Refer to Configuring Network Settings on page 48 for information about configuring the IP address After you configure the IP address return to this procedure to connect the CP 3100 to the network 1 Connect an Ethernet cable to the NETWORK Gbe1 connector on the back panel of the CP 3100 see Figure 19 on page 37 8 NOTE The Gbe2 Ethernet connector is reserved and should not be used to connect to the LAN 2 Connect the other end of the cable to your existing LAN Powering up the Desktop CP 3100 To power up the desktop CP 3100 1 Re attach the computer s AC power cord then turn on the computer 2 Attach the power cord securely to the power receptacle on the back panel of the CP 3100 see Figure 19 on page 37 3 Set the Power switch on the CP 3100 back panel to the ON position Facing the back of the CP 3100 the Power button is located to the right of the power receptacle see Figure 19 on page 37 4 Wait 2 minutes up to 5 minutes on first use for the drive to initialize then turn on the host When the CP 3100 is started for the first time the following events should occur The CP 3100 boots and turns on four LEDS one at a time from bottom to top then it turns off the four LEDs in the same way All LEDs will be off for
4. CERTANCE Online User s Guide g Zz Ll os he Copyright and Trademarks Copyright 2004 by Certance LLC All Rights Reserved Part Number 50001836 May 2004 Certance and the Certance logo are trademarks of Certance LLC Other product names are trademarks or reg istered trademarks of their respective owners Certance reserves the right to change without notice product offerings or specifications No part of this publi cation may be reproduced in any form without written permission from Certance LLC Certance provides this manual as is without warranty of any kind either expressed or implied including but not limited to the implied warranties of merchantability and fitness for a particular purpose Certance reserves the right to change without notification the specifications contained in this manual Certance assumes no responsibility for the accuracy completeness sufficiency or usefulness of this manual nor for any problem that might arise from the use of the information in this manual sl LO E Warnings All safety and operating instructions should be read before this product is operated and should be retained for future reference This unit has been engineered and manufactured to assure your personal safety Improper use can result in potential electrical shock or fire hazards In order not to defeat the safeguards observe the follow ing basic rules for installation use and servicing CAUTION Thi
5. Install the CP 3100 in a suitable rack See Installing the Rack Mount CP 3100 in a Rack on page 41 Connect the CP 3100 to a host computer See Connecting to a Host on page 41 If you have the CP3100R1 320 connect it to an approved DDS 4 or DAT 72 tape drive See Connecting to a Tape Drive on page 42 Terminate the SCSI chain appropriately for your configuration See Terminating the SCSI Chain on page 42 Connect the CP 3100 to your LAN See Connecting to the Network on page 42 Power up the CP 3100 See Powering up the Rack Mount CP 3100 on page 43 If your operating system or backup software does not recognize the CP 3100 you may need to install drivers See Installing the Driver on page 43 Register the CP 3100 See Registering the CP 3100 on page 43 Perform the initial CP 3100 setup procedures e Log into RemoteAdmin See Logging into RemoteAdmin on page 44 e Set the CP 3100 clock to the current date and time See Setting the CP 3100 s Internal Clock on page 46 e Seta RemoteAdmin password See Specifying a Password on page 47 e Specify the CP 3100 network settings See Configuring Network Settings on page 48 e Configure the CP 3100 email settings See Configuring Email Settings on page 50 Install your backup software application Verify your installation See Verifying Your Installation on page 53 22 3 Installing the CP
6. LED Status Description Off There is no physical tape drive activity occurring Slow blinking green Physical tape drive input output activity is occurring Network Activity LED The Network Activity LED indicates the CP 3100 Ethernet port I O activity Table 19 on page 85 shows the status of the Network Activity LED Table 19 Network Activity LED LED Status Description Off No network activity is occurring Red A network carrier has not been detected Slow blinking green There is a light network load Fast blinking green There is a heavy network load 85 8 Using the Integrated Tape Drive If your CP 3100 contains an integrated DAT 72 tape drive review the tape drive information in this chapter If your CP 3100 does not contain an integrated DAT 72 tape drive you can skip this chapter Topics in this chapter are Using the Appropriate Media on page 86 2 Handling Cartridges on page 87 Applying Labels on page 87 Loading a Cartridge on page 88 Ejecting a Cartridge on page 88 Write Protecting a DDS Cartridge on page 89 Cleaning the Tape Path on page 90 Using the Appropriate Media For CP 3100 units that contain an integrated tape drive use data grade DDS 4 and DAT 72 car tridges such as those listed below NOTE 60 meter DDS data cartridges cannot be used with these CP 3100s In addition the use of 90 meter and 120 meter DDS data cartridges is not recommen
7. Com a alll L WinZip Self Extractor Figure 16 Unzipping the Compressed File 3 4 Double click SEAGATE DAT in Device Manager Click the Driver tab The information box in Figure 17 on page 34 appears Size Type Date Modified File Folder 2110 2003 11 4 File Folder 142003 11 1 File Folder 2112 2003 7 30 File Folder Fi 2003 1 21 F File Folder SY30 2004 2 17 File Folder Fi4 2003 4 25 F File Folder 3 30 2004 2 24 File Folder 2i14 2003 1 17 BIN File SI1S 2003 3 33 BIN File 7131 2003 2 35 Setup Information Cabinet File Application 22612004 3 03 2411 2003 8 35 3 23 2004 3 31 Leo S00 PM 33 Installing the CP 3100 File Action view Window Help c emesa eer Sequential Device Pr 1 amp mi Computer Management Local H System Tools iF fa Event viewer Shared Folders gt SEAGATE DAT DAT 2 400 SCSI Sequential Device Local Users and Groups 3 Performance Logs and Alerts gay Device Manager Driver Provider Unknown E amp Storage Removable Storage Disk Defragmenter Driver Version Not available i Disk Management a Services and Applications Driver Date Not available Digital Signer Not digitally signed To view details about the driver files To update the driver for this device If the device fails after updating the driver roll back to the previously installed driver To uninstall the driver Advanced Start Computer Management tC
8. IP address of the person already logged in The Login page appears with the words Forced Login above the host name see Figure 27 on page 56 Welcome To RemoteAdmin Please log in to administer your CP 3100 D2D2T system Forced Login HOSTNAME 00 0E A40001 3C PASSWORD LOG IN Figure 27 Login Screen with Forced Login Message If the administrator re enters the correct password and clicks LOG IN the user currently logged in is logged out and the administrator is logged in This behavior is useful if the administrator accidentally loses contact with the CP 3100 while logged in and has to relogin from a different computer 56 Basic and Advanced Operations Performing Basic Operations Performing Basic Operations Basic operations associated with the CP 3100 include Displaying and Understanding the Device Status Page on page 57 Viewing Device Properties on page 59 Viewing Pending Attentions on page 61 Viewing Physical Drive Information on page 61 Verifying a Physical Tape Cartridge on page 61 Erasing Data on a Physical Tape Cartridge on page 62 Ejecting a Physical Tape Cartridge on page 62 Viewing Virtual Drive and Virtual Loader Information on page 62 Manually Performing an Archive Operation on page 67 Manually Performing a Migrate Operation on page 67 Clearing Errors and Virtual Tape Drive Error Attentions on
9. It also indicates that any data written to the virtual tape cartridge has been archived successfully An amber icon indicates a physical tape cartridge is required for the virtual tape car tridge This occurs if there is data to be archived on the virtual tape cartridge or if there is a restore operation in progress that requires a physical tape cartridge to be loaded A red icon E indicates that the last archive operation for the virtual tape cartridge failed data remains on the virtual tape cartridge that has not been successfully archived NOTE When a fatal error occurs the tape icon appears with a red color as shown above TapeAlert information if applicable To clear the error description click the Cancel Alert icon 8 Also the Attention and Physical Drive sections of RemoteAdmin describe the error including Lil as described under Clearing Errors and Virtual Tape Drive Error Attentions on page 67 When the error alert is cleared the tape icon reverts to green The Archive and Migrate icons appear for the Virtual Loader slot to indicate that the virtual cartridge still needs to be archived 63 Basic and Advanced Operations Performing Basic Operations Configuring a Virtual Tape Cartridge To configure a virtual tape cartridge 1 Click the Configure icon The Configuration page appears see Figure 31 on page 64 This page contains two sections Configure and Advanced Operations The
10. Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 Table 14 Table 15 Table 16 Table 17 Table 18 Table 19 Table 20 Table 21 Table 22 Table 23 Table 24 of Tables CP 3100 Contigurations ccccccccccseeeccceeeeeeeeeeeeeeeeseeeseessneseeeaaeseees 13 CP 3100 Series Configuration Options cccccecccccceeseecceseeeeeeeeeeeaaes 14 Date Time Settings Page ccccccccceccceeccceeeeeeeeeceseeeeseeesaeeeesaeeeeneeees 47 Password Settings Page ccccccccccseeccceeseeeeeeseeeeseeeeeeeeeeeeeeeeaeneeeenaeees A8 Network Settings Page ccccccccceccceeeecceeeeeeeeaeeeeeeeeeeeeeeeeeeneeeeeaeeeeaas 50 Email Settings Page cccccccccccccceccceeeeeeeeeeeeeeneeeeeueeeeeseeeeeeneeeeeneeeeeans 51 DEVICE Properes ROGE meceirerin rrr e e E E E E EE 60 alus COUT 5 25s axotvessesnererncrotatsnn enwataneenessarosatcanimbanuanasavenutaanentenonnes 61 Legends in the Virtual Drive and Virtual Loader Sections 0 ccceeeeees 62 Configuration Page ccccccccecccceseeccceeeeeeeesseeseeeeeeesseeaeeseeesneeseeeaneess 65 Virtual Tape Cartridge Pop up Information cccccccceeseeeeeeeeeeeeeeeees 65 Create New Virtual Tape Cartridge Page ccccecccceseseeeceeeeeeeeeeneees 69 Advanced Operation VGC Si dedeseaceeescasccaeevensenctarnneeiiased aeanownane anaes 72 System Info Page ssrancgneamaacsumn conn sunccentnaeanonsanaen peaussnacnaeenmeapsiemananco
11. following steps describe how to access the Configure options For information about setting Advanced Operations see Performing Advanced Operations on page 70 NOTE The Configure button is displayed when there is a virtual cartridge present to configure VIRTUAL TAPE CARTRIDGE Slot Configuration Tape Mame Tape2 OO Tape Capacity MB S4A000 Logical Bar Code DPADDOOOOD2 Fhysical Bar Code Do Mot Archive Do Not Migrate fo LOGOUT Clear On Erase Update Cancel mim Advanced Operations Select an operation Figure 31 Configuration Page 2 Complete the Configure values described in the Configuration page see Table 10 on page 65 3 Click Update 64 Basic and Advanced Operations Performing Basic Operations Table 10 Configuration Page Value Description Tape Name Name of the virtual tape cartridge To change the name delete the cur rent one shown and type a new name The tape name has a limit of 31 characters You may want to choose names that reflect your backup rotation and or match the names on your physical tape labels Tape Capacity Capacity of the virtual tape cartridge To change the capacity delete the current value shown and type a new decimal value The capacity value should only be changed when there is no data in the virtual cartridge Logical Bar Code Logical bar code To change the logical bar code delete the current one shown and type a new bar code
12. 11 Register the CP 3100 See Registering the CP 3100 on page 39 Q 12 Perform the initial CP 3100 setup procedures e Log into RemoteAdmin See Logging into RemoteAdmin on page 44 e Set the CP 3100 clock to the current date and time See Setting the CP 3100 s Internal Clock on page 46 e Set a RemoteAdmin password See Specifying a Password on page 47 e Specify the CP 3100 network settings See Configuring Network Settings on page 48 e Configure the CP 3100 email settings See Configuring Email Settings on page 50 Q 13 Install your backup software application Q 14 Verify your installation See Verifying Your Installation on page 53 21 Quick Start Installation Installing a Rack Mount CP 3100 Installing a Rack Mount CP 3100 Use the following procedure to get a rack mount CP 3100 up and running Print this page and check each step as you complete it If you need more information about a step turn to the section refer enced in the step m 1 QO 2 m 3 m 4 Q 5 m 6 m 7 Q 8 m 9 m 10 m 11 m 12 m 13 m 14 Unpack the contents of your package and check for damaged items See Unpacking and Inspection on page 23 Obtain the additional items you need to install the CP 3100 See Items You Must Supply on page 40 Be sure the CP 3100 s SCSI ID is not being used by another device on the SCSI chain See Reviewing the SCSI ID on page 40
13. 16 Restore Data Flow from a CP 3100 Virtual Tape Cartridge 06 cc0 17 Restore Data Flow from a Physical Tape through the CP3100 0668 17 Installing GPS POO sees ccresseacote scence cater aearrctone niteqn een ning aettratsnen enintcaascnisanieie 25 Back Panel of the Internal CP 3100 ccccccecccccceseeeeceeessseeeeeesaaeeeeeeeas 26 Connecting the DC Power Cable cccccccccecccceseeceeeeseeeecesseeeeeeaneneeens 26 Connecting the VHDC 1 to HD68 Converter 0cccccceecceeeeceeeeeeeeeueeeees 27 Connecting the VHDC 1 to HD68 Archive Cable ccccceeccceeeeeeeeeeees 27 Connecting to an Archive Tape Drive ccccccecccceeeeccceeseeeecesueeseeeaneeeeens 28 SCSI Cable Connections cccccccceccccceeeeccceeeeeeeeeseeeeeesseeeeeeeaaeeeeeeae ees 28 Category 5 Ethernet Cable with PCI Bracket cccccccceeseeeeeeeeeseeeeeeens 29 Connecting the Ethernet Cable to the Internal CP 3100 nosioce 29 Securing the Ethernet PCI Bracket cccccccecccceeceeeueeceeeeeeeeeneeeeenees 30 Connecting the Ethernet Cable from Your LAN to the Host Computer 30 Unknown Medium Changer in the Computer Management Window 32 Unzipping the Compressed File cccccccccceecceceseeeeeeeseeeeesaaeeeeeaae ees 33 ORIGIN ON BOX xcaagstersceacnededasssontaassaneiorsoasesanenesvocstenaseeeareneasaimannacanee 34 Hardware Update Wizard ccccccceeeccceseeeeeeeeeeeeeees
14. 3100 This chapter describes how to install the CP 3100 Topics in this chapter are Unpacking and Inspection on page 23 Installing an Internal CP 3100 on page 23 Installing a Desktop CP 3100 on page 36 Installing the Rack Mount CP 3100 on page 40 Unpacking and Inspection Although the CP 3100 is inspected and carefully packaged at the factory damage may occur dur ing shipping Follow these steps for unpacking the CP 3100 1 Inspect the shipping container Notify your shipper immediately if you find any damage 2 Place the shipping container on a flat clean stable surface Then carefully remove the con tents and verify the packing list If parts are damaged notify your Certance representative 3 Save the CP 3100 container and packing materials in case you ever need to ship the CP 3100 Installing an Internal CP 3100 Installing an internal CP 3100 involves the following steps 1 Handling Precautions on page 24 Items You Must Supply on page 24 Reviewing the SCSI ID on page 24 Installing the Internal CP 3100 on page 25 Connecting to a Host and a Tape Drive on page 27 Connecting to the Network on page 29 Connecting Expansion Units on page 31 Powering up the Internal CP 3100 on page 31 Installing the Driver on page 31 CDON AUD OWRN 9 Registering the CP 3100 on page 35 23 Installing the CP 3100 Insta
15. 4 Record the network settings in Chapter 10 NOTE The Network Settings page has a Reset button you can click to cancel your changes 5 Click SYSTEM TOOLS click MESSAGES and click Download Messages to download the Messages file that displays your current network settings 49 Initial Setup Setting the Initial Configuration Table 5 Network Settings Page Value Description Host Name The host name that uniquely identifies the CP 3100 This value is optional and defaults to the CP 3100 s MAC address However it can be any descriptive text you want IP Address The IP address that uniquely identifies the CP 3100 up to four octets from O to 255 separated by periods You enter this IP address in your browser to launch RemoteAdmin Default is 192 168 0 250 The RemoteAdmin user must be on the same subnet as the CP 3100 Be sure no other device on the subnet has this IP address Network Mask The CP 3100 network mask up to four octets from O to 255 separated by peri ods This value must match the network mask used by the subnet Default is 255 255 255 0 Default Gateway The IP address of the default gateway up to four octets from O to 255 separated by periods This value is required if RemoteAdmin is to send email notifications Default is 192 168 0 1 Configuring Email Settings The Email Settings page lets you configure RemoteAdmin to send email notifications when Attentions occur When the CP 3100 sends an ema
16. CP 3100 firmware that emulates a DDS 4 or DAT 72 physical tape drive CP 3100 Theory of Operation The following sections describe the theory of operation behind the CP 3100 For more information about CP 3100 operation see Appendix A Overview The CP 3100 emulates a DAT autoloader with a single DDS 4 or DAT 72 tape drive on the host SCSI bus To perform a backup operation the backup software executing on the Host Initiator treats the CP 3100 as a DDS 4 or DAT 72 autoloader and tape drive A physical tape autoloader automates the backup restore process by receiving commands from the host software to the mechanical device in the autoloader to insert tapes into and remove tapes from the tape drive By emulating a tape autoloader you can use the same host software and use the disk drive as a virtual autoloader that appears to the host and behaves exactly like a real autoloader Instead of a robot that grabs physical tapes the virtual autoloader in the Certance CP 3100 emv 15 Introduction CP 3100 Theory of Operation lates the robot s actions using firmware and organizes the capacity of the disk drive into a set of vir tual tape cartridges VTCs The number of data cartridges in a physical autoloader is limited by the mechanical constraints of the autoloader s magazine A virtual autoloader does not have the same constraint and therefore can contain many more virtual tape cartridges Since the virtual autoloader appears t
17. Clear on Erase is set an erase operation can take several minutes to complete During this time do not use the CP 3100 to per form new backup and restore operations 60 Basic and Advanced Operations Performing Basic Operations Viewing Pending Attentions The ATTENTIONS section of the Device Status page shows all current Attentions for the physical tape drive and all associated physical and virtual devices and media The Attentions are organized with the most recent one at the top and the oldest one at the bottom If there are no Attentions this section shows NO ATTENTION PENDING To remove an Attention either Perform the appropriate action such inserting a physical tape cartridge that satisfies the Attention In this case the Attention is automatically cleared or Click the Cancel Alert button associated with the physical tape drive or virtual loader device slot This button appears only when a fatal error has occurred Viewing Physical Drive Information The PHYSICAL DRIVE section of the Device Status page shows the slot number tape name and status associated with the physical tape cartridge loaded in the attached tape drive if a tape is loaded Otherwise the entire status field is blank If the physical tape cartridge is being used the Status column shows the action being performed The Status column also indicates when a cartridge has been changed loaded or ejected Table 8 on page 61 shows the messages that ca
18. HD68 Archive Converter to the HOST SCSI connector upper connector on the back panel of the CP 3100 see Figure 5 on page 26 and Figure 7 on page 27 S I Cs e CE 5555 GE SATA ATA2 SATA3 sb 4 i ee Lees converter Figure 7 Connecting the VHDC 1 to HD68 Converter 2 Connect the supplied VHDC 1 to HD68 Archive Cable to the ARCHIVE SCSI connector lower connector on the back panel of the CP 3100 see Figure 5 on page 26 and Figure 8 on page 27 GbE GbE 2 SA MISC HOST SCSI ARCHIVE SCSI TA2 SATA3 E A l A a gt see ae jZ SATA4 adel oS VHDC 1 connector Wz WY i Figure 8 Connecting the VHDC 1 to HD68 Archive Cable 27 Installing the CP 3100 3 Connect the center connector on the Archive Cable to your existing DDS 4 or DAT 72 archive Installing an Internal CP 3100 tape drive Attach the supplied terminator to the last SCSI connector on this cable see Figure 9 on page 28 termeton rr gt QW j L AAN NSC WwW MISC e pee Sessevevsuececessdanenenneenen Z Figure 9 Connecting to an Archive Tape Drive 4 Connect an existing SCSI cable from the CPU mainboard or a SCSI adapter card to the VHDC 1 to HD68 converter see Figure 10 on page 28 Ni
19. The Logical Bar Code name has a limit of 31 characters You may want to choose names that reflect your backup rotation and or match names on your physical media Physical Bar Code Physical bar code To change the physical bar code delete the current one shown and type a new bar code The Physical Bar Code name has a limit of 31 characters You may want to choose names that reflect your backup rotation and or match names on your physical media Do Not Archive When checked the CP 3100 does not archive the virtual tape car tridge See Appendix A for a discussion about checking or unchecking Do Not Archive Do Not Migrate When checked the CP 3100 does not remove the virtual tape car tridge s data from the Storage Pools after the data has been archived See Appendix A for a discussion about checking or unchecking Do Not Migrate Clear on Erase When checked the CP 3100 overwrites the virtual tape cartridge s Storage Pools when the virtual cartridge is removed Displaying Pop up Information If a virtual tape cartridge is available moving the pointer over a tape name displays the pop up information in Table 11 on page 65 Figure 32 on page 66 shows an example of pop up informa tion being displayed Table 11 Virtual Tape Cartridge Pop up Information Pop up Information Description Size Capacity MB The total number of megabytes written to the virtual tape cartridge along with the virtual tape cartridge s configured capacity L
20. Use the supplied Category 5 Ethernet Cable with PCI bracket to connect the CP 3100 to your Local Area Network LAN See Connecting to the Network on page 29 Q 7 Attach any expansion units to the Serial ATA SATA connectors on the CP 3100 See Connecting Expansion Units on page 31 m 8 Power up the host computer that contains the CP 3100 If the CP 3100 is not recognized close all open applications and warm boot the host while leaving the CP 3100 running See Powering up the Internal CP 3100 on page 31 19 Quick Start Installation Q 9 Q 10 Q 11 Q 12 Q 13 Installing an Internal CP 3100 If your operating system or backup software does not recognize the CP 3100 you may need to install drivers See Installing the Driver on page 31 Register the CP 3100 See Registering the CP 3100 on page 35 Perform the initial CP 3100 setup procedures Log into RemoteAdmin See Logging into RemoteAdmin on page 44 Set the CP 3100 clock to the current date and time See Setting the CP 3100 s Internal Clock on page 46 Set a RemoteAdmin password See Specifying a Password on page 47 Specify the CP 3100 network settings See Configuring Network Settings on page 48 Contigure the CP 3100 email settings See Configuring Email Settings on page 50 Install your backup software application Verify your installation See Verifying Your Installation on
21. a short period of time When the CP 3100 boots successfully the topmost LED turns on 38 Installing the CP 3100 Installing a Desktop CP 3100 If the integrated hard disk has not been initialized the CP 3100 prepares the disk for use This can take from 3 to 5 minutes The CP 3100 loads the current configuration settings initializes the network interface starts the device emulation and activates its RemoteAdmin management tool The System LED turns solid green NOTE In the unlikely event you encounter a problem at power up refer to Chapter 9 for trouble I shooting suggestions Installing the Driver For information about installing the driver see Installing the Driver on page 31 Registering the CP 3100 After you install the CP 3100 be sure to register it Registering it ensures that you will receive the lat est information about the CP 3100 as well as other product service and support information For your convenience you can register the CP 3100 through our Web site at http register certance com How to Proceed After you install the CP 3100 proceed to Chapter 4 to continue with the initial setup of the desktop CP 3100 After you perform the initial setup and verify your installation you can refer to Chapter 5 to use the RemoteAdmin tool to perform basic and advanced operations Chapter 7 to learn about the CP 3100 LEDs Chapter 8 for information about using the CP 3100 integr
22. comes configured with no password For security purposes enter a password to guard against unauthorized access After entering the password record it in Chapter 10 i CAUTION After you record the password store it in a safe place for future reference You will not be able to access the CP 3100 if you lose the password 1 Click CONFIGURATION then click CHANGE PASSWORD The Password Settings page appears see Figure 23 on page 47 9 DEVICE STATUS PASSWORD SETTINGS CONFIGURATION Old Password CHANGE PASSWORD Confirm Password NETWORK EMAIL Update Reset LOGOUT Figure 23 Password Settings Page 47 Initial Setup Setting the Initial Configuration 2 Enter the information described in the Password Settings page see Table 4 on page 48 3 Click Update A message confirms that the user password has been updated 4 Record the password in Chapter 10 v NOTE The Password Settings page has a Reset button you can click to cancel your changes Table 4 Password Settings Page Value Description Old Password Your current password For first time login leave this blank New Password The new password you want to use The password is case sensitive For security purposes each password character appears as an asterisk Confirm Password The same password you typed for New Password For security purposes each password character appears as an asterisk If this password does not match th
23. inetd startup succeed Apr Q 15 01 26 CP3100 local notice re Starting local Succee ede MESSAGES Apr 10 10 17 54 CP3100 syslog info syslogd started BusyBox v0 6 Apr 10 10 17 55 CP3100 local notice syslog syslogd Startup suc Apr 10 10 17 55 CP3100 local notice inet inetd startup succeed Apr 10 10 17 57 CP3100 Local notice re Starting local Succe ede 7 HELP Apr 10 10 34 37 CP3100 auth info passwd 112 password for root Apr 11 23 02 23 CP3100 syslog intfo syslogd started BusyBox v0 6 Apr 11 23 02 24 CP3100 local notice syslog syslogd Startup suc LOGOUT Apr 11 23 02 24 CP3100 Local T notice inet inetd Startup succeed Apr 11 23 02 26 CP3100 local notice re Starting local Succeede SHUTDOWN eea N Download System Log Figure 41 System Log Page 80 Performing System Operations Viewing Messages Viewing Messages The Messages page lets you view CP 3100 messages These messages contain information about recent activities and may be useful for diagnosing problems Figure 42 on page 81 shows an example of the Messages page If the number of entries exceeds the viewable area you can use the scroll arrows and scroll bar to scroll through the messages The Messages page provides a Download Messages button you can click to download a text version of the message to another system NOTE To update the information on this page click the Refresh button in your browser CONFIGURATION gt SYS
24. is not the last device in the SCSI chain install the SCSI terminator on the last device in the chain the manual that came with the device should describe this procedure _ NOTE For best performance it is strongly recommended that the CP 3100 be attached to a A dedicated SCSI Ultra 160 controller with no other SCSI devices on the same SCSI cable 92 Troubleshooting CP 3100 Does Not Work CP 3100 Does Not Work If the green System LED does not go ON 1 Check the power connection to the CP 3100 2 Ifthe connection is secure replace the power cable with one that is known to work 3 Ifthe CP 3100 still does not work contact Certance Technical Support Power On Self Test Fails If the CP 3100 fails its Power On Self Test POST 1 Power down the CP 3100 and power it up again 2 Ifthe CP 3100 still fails its POST contact Certance Technical Support Computer Does Not Boot If the computer does not boot after you install the CP 3100 1 Be sure all cables are connected properly to the computer 2 Be sure the computer s power cable is connected to a power outlet that is known to work Plug into the outlet another appliance such as a lamp that you know to work If the appliance does not work the problem is with the outlet 3 The power outlet connected to the computer is controlled by a wall switch that is removing power from the outlet Either switch outlets or set the wall switch so that power is applied to the ou
25. or drop them Do not try to clean the tape guides or tape path inside the cartridge Never touch the exposed tape media with your fin gers Never leave cartridges close to magnetic fields such as near a monitor or telephone handset Do not read from or write to cartridges when a tem perature change of 10 C or more per hour is occurring When applying labels to a cartridge observe the following precautions to prevent the cartridge from getting stuck in the tape drive Apply labels firmly only in recessed label areas on the top side of the cartridge Do not let labels extend beyond label areas or fold over the edge of a cartridge Do not apply labels over other labels 87 Using the Integrated Tape Drive Loading a Cartridge Loading a Cartridge Use only approved DDS 4 and DAT 72 cartridges with the tape drive To load cartridges into the tape drive follow these steps 1 Make sure that the cartridges are write protected or write enabled as necessary For more information refer to Write Protecting a DDS Cartridge on page 89 2 Hold the cartridge so the label is facing up and the exposed media is facing the drive 3 Gently insert the cartridge into the drive see Figure 45 on page 88 Figure 45 Inserting a Cartridge 4 The drive bay door opens automatically when a cartridge is inserted There is a brief delay while the drive identifies the cartridge type and state and moves the tape t
26. other SCSI devices on the same SCSI cable Connecting to the Network To configure the rack mount CP 3100 via its Web Browser interface connect the CP 3100 to your company s LAN The following procedure describes how to connect the CP 3100 to a LAN NOTE If you want to configure the CP 3100 s IP address before connecting to the LAN you _ may have to use a crossover cable and set up a private subnet for configuring the CP 3100 A Refer to Configuring Network Settings on page 48 for information about configuring the IP address After you configure the IP address return to this procedure to connect the CP 3100 to the network 1 Connect an Ethernet cable to the NETWORK Gbe1 connector on the back panel of the CP 3100 see Figure 20 on page 41 v NOTE The Gbe2 Ethernet connector is reserved and should not be used to connect to the LAN 2 Connect the other end of the cable to your existing LAN 42 Installing the CP 3100 Installing the Rack Mount CP 3100 Powering up the Rack Mount CP 3100 To power up the rack mount CP 3100 1 Re attach the computer s AC power cord then turn on the computer 2 Attach the power cord securely to the power connector on the CP 3100 see Figure 20 on page 41 3 Set the Power switch on the back panel to the ON position Facing the back of the CP 3100 the Power button is located to the right of the power connector see Figure 19 on page 37 4 Wait 2 minutes up to 5 minut
27. removed see Performing Advanced Operations on page 70 a Create New Cartridge icon ia appears 1 Click the Create New Cartridge icon tia The Create New Virtual Tape Cartridge page appears see Figure 33 on page 68 NOTE The Create button is not displayed if a virtual tape cartridge is in the virtual drive or vir tual loader slots a 9 DEVICE STATUS CONFIGURATION Tape Mame SYSTEM TOOLS Tape Capacity MB ma Logical Bar Code Fhysical Bar Code LOGOUT Do Mot Archive Do Not Migrate Clear On Erase Cancel Figure 33 Create New Virtual Tape Cartridge Page 2 Enter the information in the Create Virtual Tape Cartridge page see Table 12 on page 69 3 Click Create 68 Basic and Advanced Operations Performing Basic Operations Table 12 Create New Virtual Tape Cartridge Page Value Description Tape Name Name of the virtual tape cartridge s tape Default name is generated automatically To change the name delete the current one shown and type a new name This value is required See Configuring a Virtual Tape Cartridge on page 64 for more information Tape Capacity Capacity in megabytes of the virtual tape cartridge To change the capacity delete the current value shown and type a new decimal value This value is required Logical Bar Code Logical bar code Default bar code is generated automatically To change the logical bar code delete the curre
28. tape for the archive If a non blank tape is inserted into the physical tape drive the physical tape is ejected If a completely blank tape is available use it for the archive If a blank tape is not available you can use a non blank tape for the archive by performing the following procedure 1 Start RemoteAdmin see Logging into RemoteAdmin on page 44 and click the Device Status page 2 Inthe Physical Drive section of the Device Status page click the Erase icon ea 3 Insert the non blank physical tape 4 When a message asks whether you want to erase physical media click Erase to erase the contents of the tape 5 To continue the archive reinsert the tape into the physical drive Archiving a Previously Archived Virtual Cartridge The CP 3100 tracks which virtual cartridges have been written by host backup software and which virtual cartridges have been archived to a physical tape If a backup is performed to a virtual car tridge that has been previously archived that is a physical tape is associated to the virtual car tridge the CP 3100 looks for the appropriate physical tape when the archive is to occur Any other physical tape is ejected and the archive does not take place For example assume that the virtual cartridge in slot 1 is named Tape 1 and has been used for a backup by the host software Also assume that an archive was performed to a physical tape and that the virtual cartridge in slot 1 is again used fo
29. turned off when the CP 3100 is shipped You must set the clock before you use the CP 3100 NOTE Do not change the date or time when the CP 3100 is reading from or writing to virtual or physical tape cartridges 1 Click CONFIGURATION The Date Time Settings page appears see Figure 22 on page 46 E 9 DEVICE STATUS DATE TIME SETTINGS conrcuration C Date 05 09 2004 mmidd yyy CHANGE DATE TIME Time 10 25 25 hh mm ss CHANGE PASSWORD NETWORK Update Reset EMAIL SYSTEM TOOLS HELP fon LOGOUT Figure 22 Date Time Settings Page 2 Enter the information described in the Date Time Settings page see Table 3 on page 47 Click Update A message confirms that the date and time have been updated NOTE The Date Time Settings page has a Reset button you can click to cancel your changes If you enter the date and or time using the wrong format an error message appears showing the correct format to use If this happens click the Back button in your Browser and enter the appropriate date or time 46 Initial Setup Setting the Initial Configuration Table 3 Date Time Settings Page Value Description Date Enter the current date in mm dd yyyy format Example 05 09 2004 is equiva lent to May 9 2004 Time Enter the current time in 24 hour format using the syntax hh mm ss You do not need to specify AM or PM Example 14 18 56 is equivalent to 2 18 56 PM Specifying a Password RemoteAdmin
30. yez STS E SCSI cl Figure 12 Connecting the Ethernet Cable to the Internal CP 3100 29 Installing the CP 3100 Installing an Internal CP 3100 2 The other end of the Ethernet connection cable is attached to a PCI bracket Secure the Ether net PCI bracket to an open PCI slot in the host computer s backplane Confirm that the Ethernet connector and cable do not come in contact with surrounding cards see Figure 13 on page 30 Figure 13 Securing the Ethernet PCI Bracket 3 Connect an Ethernet cable from your existing LAN to the Ethernet PCI port on the back of the host computer see Figure 14 on page 30 wae Figure 14 Connecting the Ethernet Cable from Your LAN to the Host Computer 30 Installing the CP 3100 Connecting Expansion Units The back panel of CP 3100 has Serial ATA SATA connectors for accommodating expansion units To connect an expansion unit to the CP 3100 you need the Certance CP 3100 Expansion Unit Kit To obtain this Kit please contact your reseller or Certance To connect one or more expansion units to the internal CP 3100 1 Connect the SATA cable to the SATA 2 connector on the back panel of the CP 3100 see Figure 5 on page 26 2 Connect the other end of the cable to the SATA connector on the back panel of the expansion unit Powering up the Internal CP 3100 Re attach the host computer s AC power cord then turn on the host computer The internal CP 3100 powers up wh
31. your previously used backup application before the CP 3100 will be recognized If you plan to use a backup application other than the Windows native Backup Applet do not install the Certance drivers at this time Installing an Internal CP 3100 31 Installing the CP 3100 Installing an Internal CP 3100 If you want to use the Windows native Removable Storage Manager and Backup application install the Certance DDS DAT drive and changer drivers now Refer to the drivers directory on the Resource CD that came with your CP 3100 or find them on the Web at http www certance com support tape drivers scsidpa html To install the drivers 1 Go into Computer Management and open Device Manager You will see the device is unknown see Figure 15 on page 32 Computer Management Alege E Fie Action wiew Window Help e Ha eS a SEAGATE CL i System Tools E P Computer o Eg Event viewer See Disk drives i Eg Shared Folders ii Display adapters F Local Users and Groups EN DVD CD ROM drives El HE Floppy disk controllers a H Floppy disk drives E ig Storage IDE ATAJATAPI controllers E Removable Storage H keyboards ole Disk Defragmenter E gt Medium Changers E Disk Management es Unknown Medium Changer as Services and Applications fT Mice and other pointing devices i Monitors H E Network adapters Gb Other devices ie oh SEAGATE DAT DBATT2 400 SCSI Sequential Device fe Ports COM amp LPT
32. DDS 4 or DAT 72 autoloader to ensure compatibility with existing backup software and interchangeability of tape cartridges between the CP 3100 and a stand alone tape drive of the same format Performs policy based migration from disk to tape for archive Incorporates dual Ultra 160 SCSI controllers to provide performance and flexibility without impacting network performance during archival to tape Combines the features and functionality typical of high end solutions in a form factor as small as a 5 25 inch half height internal device Easily scales data protection capacity in parallel with growing business demands CP 3100 Configurations Table 1 on page 13 lists the CP 3100 configurations Table 2 on page 14 lists the options associ ated with each configuration Table 1 CP 3100 Configurations Model Description CP3 1001 160 Internal 5 25 inch device for use with an existing DDS 4 or DAT 72 tape drive CP3100D 160 160 Gb desktop for use with an existing DDS 4 or DAT 72 tape drive CP3101D 160 160 GB desktop with an integrated Certance DAT 72 tape drive CP3 100R 1 320 320 GB 1U rack mount for use with an existing DDS 4 or DAT 72 tape drive CP3101R1 160 160 GB 1U rack mount with an integrated Certance DAT 72 tape drive 13 Introduction Understanding Terms and Concepts Table 2 CP 3100 Series Configuration Options Capacity Tape Drive Tape Emulation Backup Speed native Packaging Network Connectivit
33. TE INVENTORIES SYSIEMLOG MESSAGES SHUTDOWN HELP Figure 40 Message when Deleting an Inventory 3 Click Delete to delete the inventory 19 Performing System Operations Viewing the System Log Viewing the System Log The System Log page lets you view recent log files Log files show detailed status information about the CP 3100 and may be useful for diagnosing problems The files are arranged with the oldest one on the top row Figure 41 on page 80 shows an example of the System Log page If the number of entries exceeds the viewable area you can use the scroll arrows and scroll bar to scroll through the entries The System Log page provides a Download System Log button you can click to download a text version of the system log to another system NOTE To update the information on this page click the Refresh button in your browser o are CERTANCE 1 a CONFIGURATION SYSTEM LOG FILE SYSTEM TOOLS Apr 6 09 06 08 CP3100 syslog into syslogd started BusyBox vwO 6 SYSTEM INFO Apr 68 09 06 09 CP3100 local notice syslog syslogd startup suc Apr 6 09 06 09 CP3100 local notice inet inetd Startup succeed FIRMWARE JPG ATE Apr 68 09 06 11 CP3100 local notice re Starting local succeede Apr Q 15 01 24 CP3100 syslog intfo syslogd started BusyBox vO 6 INVENTORIES Apr Q 15 01 25 CP3100 local notice syslog syslogd Startup suc SYSTEM LOG Apr Q 15 01 25 CP3100 Local notice inet
34. TEM TOOLS 04711 2004 23 02 26 Sup CP 3100 w1 00 SYSTEM INFO He ee aes Copyright ic 2002 2003 Certance FIRMWARE UPDATE 411 rights reserved 0o Type 6 INVENTORIES O5 Version 2 4 SYSTEM LOG O4 11 2004 25 02 27 Arc Installed version 12466 Firmware vel O4 11 2004 25 02 27 dre Auto contig starting MESSAGES O4 11 2004 25 02 27 dre Auto contig completed O4 11 2004 25 02 27 Dpa Starting device initialization SHUTDOWN 04 11 2004 23 02 27 Dpa attaching devices gt 04711 2004 23 02 27 Des Error DCERR UNIT ATTENTION Qi 04 11 2004 23 02 27 Des Sense 06 29700 4 O4 11 2004 25 02 27 Des 70 OO 06 OO OO OO OO Oa 04 11 2004 25 02 27 Des 00 00 OO 29 OO OO LOGOUT 04 11 2004 23 02 27 Des O1 01 00 00 00 00 OO OO O4 11 2004 25 02 27 Des 00 00 oo 00 Figure 42 Messages Page Download Messages 8 Performing System Operations Restarting or Shutting Down the CP 3100 Restarting or Shutting Down the CP 3100 The Shutdown page is the preferred way to restart or shut down the CP 3100 1 Click SYSTEM TOOLS then click SHUTDOWN The Restart Shutdown page appears see Figure 43 on page 82 2 Perform one of the following steps To restart the CP 3100 click the Restart button When the System LED turns on again you can re login to the RemoteAdmin Web browser For LED information see CP 3100 LEDs on page 83 For login information see Logging into RemoteAdmin on page 54 To sh
35. Virtual Tape Cartridge on page 64 9 DEVICE STATUS CONFIGURATION ts b Number of Virtual Storage Slots 25 SYSTEM TOOLS Default Archive Policy Automatic l Archive Timeouts Minutes DEVICE PROPERTIES Virtual SEAGATE DAT DAT 2 000A060 Serial Number HVOOL4X Loader Y HELP After Exiting Write Mode After Unloading Cartridge LOGOUT Default Migrate Policy Automatic Default Clear On Erase Policy Do Not Clear On Erase X Update Cancel 59 Basic and Advanced Operations Performing Basic Operations Figure 30 Device Properties Table 7 Device Properties Page Value Description Number of Virtual Storage Slots Number of slots in the virtual loader Each slot contains a VTC Default Archive Policy Select one of the following e Automatic newly created virtual tape cartridges are automati cally archived Default Recommended e Do Not Archive newly created virtual tape cartridges are not automatically archived See Appendix A for an explanation of Archive Archive Timeouts e After Exiting Write Mode when a host backup operation to a CP 3100 VTC completes the backup software may leave the VIC loaded in the virtual tape drive VTD In this case the CP 3100 begins the archive process after the listed amount of minutes expires after the backup software stops writing to the VIC A change in this value affects all VTCs in the CP 3100 e After Unloading Cartridge whe
36. ackups can be performed to the CP 3100 By default the data in a virtual cartridge is only migrated when the CP 3100 needs to claim the space You can perform a manual migrate operation by clicking the Migrate icon a If you click this icon the CP 3100 determines whether data for the virtual cartridge has been archived If the data has been archived the migrate occurs immediately Otherwise the CP 3100 requests a physical tape so the archive can be performed first After the archive is successful the data will be migrated See Appendix A for migrate concepts NOTE The Migrate icon does not appear if there is no data to migrate that is if all the data y on the virtual tape cartridge has been archived and removed from the storage pools Clearing Errors and Virtual Tape Drive Error Attentions If there is a pending error Attention for the virtual drive and or virtual loader slots a Cancel Alert icon appears i Clicking this icon clears the errors and dismisses the associated Attentions NOTE The Cancel Alert icon is not displayed if there is no pending error Attention for the vir 8 tual drive and or virtual loader slots or if a virtual tape cartridge is not in the virtual drive or vir tual loader slots You may still need to perform actions so that further operations will be successtul 67 Basic and Advanced Operations Performing Basic Operations Creating a New Virtual Tape Cartridge If a virtual cartridge has been
37. allation This chapter provides quick start instructions for getting the CP 3100 up and running in the shortest possible time Topics in this chapter are Installing an Internal CP 3100 on page 19 Installing a Desktop CP 3100 on page 21 Installing a Rack Mount CP 3100 on page 22 instructions v NOTE If you prefer more detailed instructions see Chapter 3 for drive installation Installing an Internal CP 3100 Use the following procedure to get an internal CP 3100 up and running Print this page and check each step as you complete it If you need more information about a step turn to the section refer enced in the step Q 1 Unpack the contents of your package and check for damaged items See Unpacking and Inspection on page 23 Q 2 Obtain the additional items you need to install the CP 3100 See Items You Must Supply on page 24 Q 3 The CP 3100 s SCSI ID defaults to that of the attached tape drive Be sure no other device on the SCSI chain has this SCSI ID See Reviewing the SCSI ID on page 24 m 4 Shut down the computer and disconnect the computer s AC power cord Then install the CP 3100 in a 5 25 inch half height bay See Installing the Internal CP 3100 on page 25 Q 5 Use the supplied VHDC 1 to HD68 converter and VHDC 1 to HD68 Archive Cable to con nect the CP 3100 to a host and a tape drive See Connecting to a Host and a Tape Drive on page 27 Q 6
38. and Advanced Operations In addition to setting the initial setup values described in Chapter 4 the RemoteAdmin tool lets you perform basic and advanced operations This chapter describes how to use RemoteAdmin to per form these operations Topics in this chapter are Overview on page 54 Logging into RemoteAdmin on page 54 Performing Basic Operations on page 57 Performing Advanced Operations on page 70 Overview RemoteAdmin operations are organized into the following categories Basic Operations activities that are performed for day to day management Basic opera tions include verifying erasing and ejecting the physical tape removing the virtual tape importing a physical tape and changing virtual tape name and bar code settings See Performing Basic Operations on page 57 Advanced Operations activities associated with the CP 3100 s advanced features Advanced operations include using a new physical cartridge removing a virtual cartridge and sending email to primary and secondary recipients See Performing Advanced Opera tions on page 70 System Operations activities associated with retrieving information from the CP 3100 Sys tem operations include deleting inactive inventories viewing the System Log viewing mes sages and updating firmware See Chapter 6 Performing System Operations on page 74 Logging into RemoteAdmin The following procedur
39. aning the tape path 90 ejecting a cartridge 88 handling cartridges 87 loading a cartridge 88 using appropriate media 86 write protecting a cartridge 89 Internal drives installing 23 Inventories deleting 77 Items supplied by user CP 3100 desktop unit 36 CP 3100 internal unit 24 CP 3100 rack mount unit 40 L Labels applying 87 LEDs 83 Attention 84 Network Activity 85 System 84 Virtual Tape 85 Legends virtual drive 62 virtual loader 62 Loading a cartridge 88 Logging into RemoteAdmin 54 Logging into RemoteAdmin while someone else is logged in 56 M Messages viewing 81 Migrate operation scheduling 67 Missing parts 91 Network Activity LED 85 Network connection desktop unit 38 internal unit 29 rack mount unit 42 Network settings 48 P Parts missing or damaged 91 Password for RemoteAdmin 47 Pending Attentions viewing 61 Physical drive information viewing 61 Physical tape cartridge importing 69 Physical Tape LED 85 Pop up information for virtual tape cartridge 65 Power On Self Test fails 93 101 Recording configuration information 96 Registering the CP 3100 35 39 43 RemoteAdmin advanced operations 70 deleting inactive inventories 77 restarting the CP 3100 82 shutting down the CP 3100 82 updating firmware 76 viewing messages 81 viewing system information 74 viewing system log 80 basic operations 57 clearing errors and virtual tape drive error 67 configuring a virtual tape cartridge 64 creatin
40. ated tape drive 39 Installing the CP 3100 Installing the Rack Mount CP 3100 Installing the Rack Mount CP 3100 Installing a rack mount CP 3100 involves the following steps 1 2 3 4 5 6 7 8 9 10 Items You Must Supply on page 40 Reviewing the SCSI ID on page 40 Installing the Rack Mount CP 3100 in a Rack on page 41 Connecting to a Host on page 41 Connecting to a Tape Drive on page 42 Terminating the SCSI Chain on page 42 Connecting to the Network on page 42 Powering up the Rack Mount CP 3100 on page 43 Installing the Driver on page 43 Registering the CP 3100 on page 43 Items You Must Supply To install the rack mount CP 3100 you may need the following additional items A rack where the CP 3100 is to be installed An external Ultra 160 SCSI cable and terminator for connecting the CP 3100 to the host Another external Ultra 160 SCSI cable and terminator if you intend to connect an existing SCSI tape drive A Phillips screwdriver and other appropriate tools Reviewing the SCSI ID Each SCSI device on the bus must have its own unique ID CP3100R 320 units inherit the SCSI ID of the tape drive to which they are attached If another device on the SCSI bus uses this SCSI ID change the SCSI ID on the tape drive or on the other device mended that the CP 3100 be attached to a dedicated SCSI Ultra 160 controller 8 _ NOTE Do not set the archi
41. cartridge can be used with any compatible tape drives to successfully restore data This 1 to 1 relationship between a virtual tape cartridge and a physical tape cartridge prevents the CP 3100 from spanning data from a single virtual tape cartridge across multiple physical tape cartridges 17 Introduction Using This Guide Using This Guide This User s Guide describes how to install configure and care for the CP 3100 Please read the appropriate chapters carefully and keep this Guide handy for future reference Chapter 2 provides quick start instructions for getting the CP 3100 up and running in the shortest possible time Chapter 3 provides detailed installation instructions Chapter 4 describes how to use RemoteAdmin the CP 3100 Web based management tool to perform the initial setup of the CP 3100 Chapter 5 describes how to use RemoteAdmin to perform basic and advanced operations Chapter 6 describes how to use RemoteAdmin to perform system operations Chapter 7 describes the CP 3100 LEDs Chapter 8 provides information for CP 3100 configurations equipped with an integrated tape drive Chapter 9 provides troubleshooting procedures you can follow in the unlikely event you encounter a problem with your CP 3100 Chapter 10 lets you obtain a printed record of your configuration settings for future reference Appendix A provides information about the CP 3100 operation 18 2 Quick Start Inst
42. cted from the CP 3100 Using the Inventory page you can view and delete inactive virtual device inventories Figure 39 on page 78 shows an example of the Inventory page 71 Performing System Operations Viewing Device Inventories 9 DEVICESTATUS pamm Status i DAT ODS Inventory 2 0 conricuration Virtual SEAGATE DAT 9SP40 000 Serial Number Attached HNOARTIH Loader SYSTEM TOOLS STSTEM INFO FIRMWARE UPDATE INVENTORIES SYSTEM LOG MESSAGES SHUTDOWN Figure 39 Inventory Page Deleting an inactive inventory erases and removes all virtual tape cartridges in that inventory In addition any unarchived data in the virtual tape cartridges in the inventory is erased After an inventory is deleted reattaching a physical tape drive of the same class creates a new inventory NOTE If all physical tape drives are disconnected from the CP 3100 the CP 3100 recognizes this condition the next time it boots and continues to emulate the physical tape drives that were most recently attached To delete an inactive inventory 1 Click SYSTEM TOOLS then click INVENTORIES The Inventory page appears 2 Click the Delete button next to the inventory you want to delete A message asks whether you are sure you want to delete the inventory see Figure 40 on page 79 78 Performing System Operations Viewing Device Inventories DAT DDS Inventory 2 1 CONFIGURATION Qsrsemr0015 SYSTEM INFO FIRMWARE UPDA
43. ded for these products Table 20 Matching Drives with the Media They Support Media Tape Length DDS 4 150 meters 20 Gbyte uncompressed capacity DAT 72 170 meters 36 Gbyte uncompressed capacity 86 Using the Integrated Tape Drive Handling Cartridges Handling Cartridges To protect your data cartridges and the information on them observe the guidelines and avoid the pitfalls in the following table Table 21 Cartridge Guidelines and Pitfalls Guidelines to Follow Use DDS cartridges at temperatures from 5 C 40 F to 40 C 104 F Cartridges can be stored at temperatures down to 40 C 40 F Handle cartridges gently Keep cartridges in plastic cases when they are not in use Apply just one label to the designated area on the cartridge Affixing more labels can jam the drive If your data is important consider reading data off of tapes and rewriting to new and perhaps more modern tapes every few years If cartridges are exposed to temperatures or humid ities outside the specified operating environment expose them to the operating environment for a time equal to the period that the cartridges were exposed to the out of specification environment up to a maximum of 24 hours Applying Labels Pitfalls to Avoid Do not expose cartridges to direct sunlight mois ture excessively dry or humid places extreme changes in temperature or humidity or X rays Do not treat cartridges roughly
44. dge to the physical tape Any data that was previously archived even if not migrated off the virtual loader is not written to the physical tape 98 CP 3100 Operation Archiving and Migrating Archiving and Migrating By default the CP 3100 copies archives data from a virtual cartridge to a physical tape This ensures that there is a permanent form of storage for your data After an archive is complete the data in the virtual cartridge remains on the hard drive This enables restore operations to be per formed quickly at disk speed A Migrate action occurs when the CP 3100 needs to free space on the hard drive to store more data onto a virtual cartridge A Least Recently Used algorithm determines which virtual cartridge data to remove from the hard drive In this way the CP 3100 can store data continually and never become full Data does not migrate until the CP 3100 needs to do so You may want some data to remain stored on the hard drive for a longer period of time You can use the Do Not Archive and Do Not Migrate options to hold data within an individual virtual car tridge as long as desired You can also prevent any virtual cartridge data from being removed from the CP 3100 though this is not recommended As discussed under Viewing Device Properties on page 59 you can automatically archive data to a physical tape always or choose to never perform an archive from any virtual cartridge The same choices are available fo
45. disk removing 94 Icons archive 67 device properties 59 ejecting a physical tape cartridge 62 erasing data ona tape 62 migrate 67 verifying that a physical tape cartridge can be read 61 virtual drive 63 virtual loader 63 Importing a physical tape cartridge 69 Inactive inventories deleting 77 Initial setup configuration parameters e mail settings 50 network settings 48 specifying a password 47 configuration values setting the internal clock 46 installing backup software 53 verifying your installation 53 Installation CP 3100 desktop unit 36 connecting to a host 37 connecting to a tape drive 37 connecting to the network 38 installing the driver 39 items supplied by user 36 power up 38 setting SCSI ID 36 terminating the SCSI chain 38 CP 3100 internal unit 23 connecting expansion units 31 connecting to host and a tape drive 27 connecting to the network 29 handling precautions 24 installing in computer 25 installing the driver 31 items supplied by user 24 power up 31 setting SCSI ID 24 CP 3100 rack mount unit 40 connecting SCSI cables to host 41 connecting to a tape drive 42 connecting to the network 42 installing in rack 41 installing the driver 43 items supplied by user 40 power up 43 setting SCSI ID 40 terminating the SCSI chain 42 desktop CP 3100 quick start 21 internal CP 3100 quick start 19 rack mount CP 3100 quick start 22 verifying 53 Installing internal drives 23 Integrated tape drive applying labels 87 cle
46. e New Password an error message appears and the password is not changed Configuring Network Settings The CP 3100 comes with a pre configured IP address When you log into RemoteAdmin for the first time you will most likely need to change the default IP address to suit the requirements of your net work As part of this procedure you can also specify the CP 3100 host name network mask and default gateway NOTE Typically your system administrator will provide you with these settings If not check with your system administrator before selecting these values 1 Click CONFIGURATION then click NETWORK The Network Settings page appears see Figure 24 on page 49 48 Initial Setup Setting the Initial Configuration 9 DEVICE STATUS NETWORK SETTINGS CONFIGURATION 3 Host Name 00 0E 44 00 01 3C CHANGE DATE TIME IP Address 192 168 0 238 CHANGE PASSWORD Network Mask 255 255 255 0 NETWORK Default Gateway 192 168 0 1 EMAIL Update Reset SYSTEM TOOLS HELP LOGOUT Figure 24 Network Settings Page 2 Enter the information described in the Network Settings page see Table 5 on page 50 CAUTION If you change any network settings write down the settings before you click Update and store in a safe place for future reference You will not be able to access the CP 3100 if you lose the settings 3 Click Update A message confirms that the network configuration has been updated
47. e describes how to log into RemoteAdmin NOTE RemoteAdmin supports one login at a time If a second login is attempted the actions v described under Logging in While Someone Else is Logged in on page 43 occur 54 Basic and Advanced Operations Logging into RemoteAdmin 1 Start a Web Browser on a computer that is on the same subnet as the CP 3100 In the Browser s address line enter the IP address of the CP 3100 The Welcome page appears see Figure 26 on page 55 NOTE A subnet is a portion of a network that shares a common address component On TCP IP networks subnets are defined as all devices whose IP addresses have the same prefix For example all devices with IP addresses that start with 192 168 0 would be part of the same subnet Welcome To RemoteAdmin Please log in to administer your CP 3100 D2D2T system HOSTNAME 00 0E A4 00 01 3C PASSWORD LOG IN Figure 26 Welcome Page 2 Enter the CP 3100 password and click LOG IN The Device Status page appears For more information about the Device Status page see Displaying and Understanding the Device Sta tus Page on page 57 NOTE RemoteAdmin automatically logs you out after 20 minutes of idle time 55 Basic and Advanced Operations Logging into RemoteAdmin Logging in While Someone Else is Logged in RemoteAdmin supports one login at a time If a second login is attempted An error message shows the Internet Protocol
48. eeeeseueeeeeeesaeeeeeeaes 34 Back Panel of the Desktop CP 3100 cccccccceccccccceeeeeeeceeeseeeeeeeessne ees 37 Back Panel of the Rack Mount CP 3100 ccccccccceeeeececeeeeeeeeeeessne ees 4 WV CIC OME TUJO earren EEE antpossere sented aeceioraae 45 Date Time Settings Page a cchssenccsattocetersnintwannniavinarcaareranmnacneisseunsan 46 Password Settings Page cccccccccccsseeeceeseeeeceeseeeeeesseeeeeesaeeeeeeneeeeeeeaes 47 Network SEMIN OS POG Ce ress ct ancssensactsecasestasaccscqacesustaontenateaw xeon aE NE 49 Email Settings Page cccccccccccseeccee ee eeeeeeeeceeeeeeeeeeeseeueeeeeaeeeeeeneeeeeaes 51 Welcome Page ccccccccccceeecceeeeeceee cece ee eeeeeeeeeeseeeeeeeeeseeseeeeeeneeseeneees 55 Login Screen with Forced Login MeSSAGE ccccsseeceeeseeceeseseeeeeeeae ees 56 Device Ius Tadge en ee eae ee 58 Example of a Physical Tape Drive attached to the CP 3100 05 59 Bye e dike e a e eee E eee ener yer erent renee 60 Configuration POC Sscacscsatnsusncanind innanuinn teen ienninennionseaniunetoncinauavametate 64 Example of Displaying Pop up Information ccccsseeeeeeeeeeeeeseeeeeeeeees 66 Create New Virtual Tape Cartridge Page ccccceccccceseeeeeeeseeeeeeaene ees 68 Stop Icon on the Device Status Page cccccceeccceeseeeeeeeseeeeeeeeeeeeeesae ees 70 Virtual Tape Cartridge Configure Page cccccccscccccceeseeeeeeeesseeeeeeeenees 7 Figu
49. een sent to the secondary email address 73 Pertorming System Operations This chapter describes how to use RemoteAdmin to perform system operations Topics in this chapter are Viewing System Information on page 74 Updating the CP 3100 Firmware on page 76 Viewing Device Inventories on page 77 Viewing the System Log on page 80 Viewing Messages on page 81 e Restarting or Shutting Down the CP 3100 on page 82 Viewing System Information The System Tools page consists of read only pages that display status generic system and firmware information To display this page click SYSTEM TOOLS Figure 37 on page 75 shows an example of the System Info page Table 14 on page 75 describes the information shown in the System Info page 14 Performing System Operations Total Space 147456 MB Total Used 0 MB FIRMWARE UPDATE Total Available 147456 MB INVENTORIES SYSTEM LOG MESSAGES HARDWARE SOFTWARE SHUTDOWN Ta Physical Device DAT DAT 2000 HELP Amount of RAM 230 MB MAC Address 00 0E 44 00 01 3C RA IP Address 192 168 0 238 Host Name 000E 440001 3C Firmware Version 0041 000 Figure 37 System Info Page Table 14 System Info Page Value Description Total Disk Space Total size of the CP 3100 Storage Pools in megabytes This value equals the Total Used plus the Total Available values Total Used Total number of megabytes in the Storage Pools that hold virtual
50. en the computer in which it is installed powers up When the CP 3100 is started for the first time the following events occur The CP 3100 boots and turns on four LEDS one at a time from bottom to top then it turns off the four LEDs in the same way All LEDs will be off for a short period of time When the CP 3100 boots successfully the topmost LED turns on If the integrated hard disk has not been initialized the CP 3100 prepares the disk for use This can take from 3 to 5 minutes The CP 3100 loads the current LED configuration settings initializes the network interface starts the device emulation and activates its RemoteAdmin management tool The System LED turns solid green _ NOTE In the unlikely event you encounter a problem at power up refer to Chapter 9 for trouble y shooting suggestions IMPORTANT If the CP 3100 is not recognized after your host computer boots close all open A applications and warm boot the host system while leaving the CP 3100 running Installing the Driver The CP 3100 appears to the operating system as a DDS 4 or DAT 72 autoloader If your operating system or backup software does not recognize the CP 3100 you may need to install the tape drive and changer drivers or the backup application software included with the CP 3100 Most backup applications that support DDS autoloaders will support the CP 3100 with their own drivers although you may need to uninstall and re install
51. er Information on page 62 VIRTUAL LOADER shows the status of each slot of the virtual loader including any virtual tape cartridge loaded into each slot See Viewing Virtual Drive and Virtual Loader Informa tion on page 62 58 Basic and Advanced Operations Performing Basic Operations NOTE To update the information on this page automatically set the Auto Refresh setting at the top of the page you can also manually update the information by clicking the Refresh button in your browser Placing the pointer over the name of a tape cartridge in the PHYSICAL DRIVE VIRTUAL DRIVE or VIRTUAL LOADER section displays detailed status information in a pop up window see Displaying Pop up Information on page 65 Viewing Device Properties The first entry on the Device Status page identifies the physical tape drive attached to the CP 3100 see Figure 29 on page 59 Virtual SEAGATE DAT DAT72 000A060 Serial Number HVOOL4X Loader Figure 29 Example of a Physical Tape Drive attached to the CP 3100 This section provides the icon in the right column for viewing the tape drive properties Clicking this icon displays a page similar to the one in Figure 30 on page 60 Use this page to change selected properties for all virtual tape cartridges in the CP 3100 see Table 7 on page 60 Any change entered on this page affects all virtual tape cartridges To configure an individual virtual tape cartridge see Configuring a
52. es 12 The Challenges of Data Protection ccccccccccccceeccceeeeeeeeeeseeseeeuneeseeeeneees 12 Iniroducing the CP 3 TOO sx conpessaneeasaanvusndarkeunnsbiesscousinounnn uaa cicedmnpsaconeies 12 Features and Benefits osssnsssssinusssssinnsssrirrrsrrirersrrrirrsrrrrrrssrrrrrrsrrrn 13 CP 3100 Configurations o cccccccccccccceecceceeeeeeeeeeeceeeuseeeeeeeneseeseuneeeeeaans 13 Understanding Terms and Concepts ccccceseeccceeseseeeeeeeeeeeseeeeeessaeeeees 14 CP 3100 Theory of Operation oo ceecccceccccecccccceseeecceeeeseeseeeeeseeeeeeeeeeae sees 15 USING Tais Cudo arpar ere E E E E E EAN 18 Chapter 2 Quick Start Installation ccccccsccccccccecees 19 Installing an Internal CP 3100 oo ccceccccceecceeeeeeeeeeeeeeeueseeeueeseeaneeees 19 Installing a Desktop CP 3100 ooo ceccccccseecceeseeeeeeeneeeeesaaeeeeessaeeeees 21 Installing a Rack Mount CP 3100 ou cccccecccccccecccceceeeeceeeeeeeeeesaeeeeessaeeeees 22 Chapter 3 Installing the CP 3100 cccccccccccccscscese 23 Unpacking and Inspeccion sasesessceonsatanasanneeaaecesaeeutatapecseaeemacdarsemacante 23 Installing an Internal CP 3100 aasassessnssssinsssisssrrssrirssrrrssrrsrrrrssrrrrsrrsen 23 Installing a Desktop CP 3100 aaassssssnssssinesssissssrirsssrirssrrerssrrrrsrrrrseren 36 Installing the Rack Mount CP 3100 naassaesssssssssnesssssssssrirssrrirssrirssrrrrssren 40 Chapter 4 Initial Setup esesesesesoccececsesesocosocoesesesesosoese A4 S
53. es on first use for the drive to initialize then turn on the host When the CP 3100 is started for the first time the following events should occur The CP 3100 boots and turns on four LEDS one at a time from bottom to top then it turns off the four LEDs in the same way All LEDs will be off for a short period of time When the CP 3100 boots successfully the topmost LED turns on If the integrated hard disk has not been initialized the CP 3100 prepares the disk for use This can take from 3 to 5 minutes The CP 3100 loads the current configuration settings initializes the network interface starts the device emulation and activates its RemoteAdmin management tool The System LED turns solid green shooting suggestions 8 ___ NOTE In the unlikely event you encounter a problem at power up refer to Chapter 9 for trouble Installing the Driver For information about installing the driver see Installing the Driver on page 31 Registering the CP 3100 After you install the CP 3100 be sure to register it Registering it ensures that you will receive the lat est information about the CP 3100 as well as other product service and support information For your convenience you can register the CP 3100 through our Web site at http register certance com How to Proceed After you install the CP 3100 proceed to Chapter 4 to continue with the initial setup of the rack mount CP 3100 After you perform the init
54. escription with this virtual tape cartridge and accepts a blank physical tape car tridge for the next archive operation Select this operation to replace a defective or lost physical tape cartridge with a new one You can only use a new physical tape cartridge if the data in the virtual tape car tridge has not been migrated Remove Virtual Cartridge The virtual tape cartridge s data is deleted and the virtual tape car tridge is removed from the virtual tape drive or virtual loader device slot The virtual tape drive or virtual loader device slot is then empty Any unarchived data in the virtual tape cartridge is lost The physical tape cartridge associated with a virtual tape cartridge if any is no longer associated with a virtual tape cartridge This operation is not allowed if there remains unarchived data in the virtual tape and the Do Not Archive option is not set Performing Advanced Operations 72 Basic and Advanced Operations Performing Advanced Operations Table 13 Advanced Operation Values Continued Value Send Email to Primary Recipient Send Email to Secondary Recipient Description The CP 3100 sends email to the primary email address for all pending Attentions for the slot or drive whether or not an email has already been sent to the primary email address The CP 3100 sends email to the secondary email address for all pend ing Attentions for the slot or drive whether or not an email has already b
55. ess Secondary Email Timeout Device Properties Page Number of Virtual Storage Slots Default Archive Policy Select one Q Automatic QO Do Not Archive Archive Timeouts Default Migrate Policy Select one Q Automatic Q Do Not Migrate Default Clear on Erase Policy Select one QO Clear on Erase QO Do Not Clear on Erase 96 A CP 3100 Operation Overview As discussed in the CP 3100 Theory of Operation on page 15 the host backup software commu nicates with the CP 3100 as a physical DAT autoloader When the CP 3100 is first powered on the host backup software recognizes a DAT autoloader with 25 DAT cartridges These cartridges will be blank that is the host software sees these cartridges as containing no data When the host software initiates a backup it moves a virtual tape cartridge from one of the virtual loader slots to the virtual tape drive Since there is no mechanical movement this action occurs almost instantaneously The backup software begins the data writing process and sends data to the virtual cartridge At the appropriate time the CP 3100 requests a physical tape be inserted into the attached physical tape drive assuming that Do Not Archive is not selected in the Device Proper ties page or for the individual virtual tape cartridge Archiving to a Physical Tape for the First Time The first time a backup is performed to a virtual tape cartridge the CP 3100 expects the physical tape to be a blank
56. etting the Initial Configuration sssssesssisesssinssssinsssrnesssrirsrrrresrrrresrrrens 44 Installing Your Backup Software ou eeecccccecsseeeseceeeeeeseeeeeeeeeeesseeeeeeeeeeeaaaes 53 Verifying Your Installation ccccccccccccseecccceeeseeeceseeseeeeeesesseeeeseesaeeeeeees 53 CP STOO DCIGION senri a sete ntemnstatansateeranianssrensenamanchentrnanieenctes 53 Chapter 5 Basic and Advanced Operations se 0 D4 NEVIS aeinn ES EE N E E E ES O E E RE 54 Logging into RemoteAdMin s sssisssiisssiusssinssrirssrersriresrrrssrirsriresrrrrsrrrsrrn 54 Performing Basic Operations cccccccccceeseecceeeeeeeeeeceeeeeeeeeeeeuneeseeeenaaes 57 Performing Advanced Operations ccccccccseecccceeseeseeeeeeseeeeeseeeaeeeeeeeenans 70 Chapter 6 Performing System Operations seccece0 74 Viewing System Information ccccccccceseecccccesseeececeeeeeseeeeesseeeeeeesseeeeeees 74 Updating the CP 3100 Firmware o ecccccecceeecceeeeeeeeeeeeeeeeeeeeeeesaaeeeeeeeaaas 76 Viewing Device Inventories ccressetiearesaviacetssevossmsseeddaarnesniaped devneedersaotonsdes 77 Viewing the System Log ccccccccssecececeeseeeeeeecseeeeeeeeeseeeeeeeesaeseeeeessaeeeeeees 80 Viewing Messages mirri nN AEE EE E E EE E 8 Restarting or Shutting Down the CP 3100 ssssssssssenssssriressiressrrrrsrren 82 Chapter 7 CP 3100 LEDS sesscessoesscoessecssesssessoessoesssee OO Front Panel LEDs germcasceteniamateecomacctedaaerseancar se
57. g a new virtual tape cartridge 68 device properties 59 device status 57 ejecting a physical tape cartridge 62 erasing data on a physical tape cartridge 62 importing a physical tape cartridge 69 pending attentions 61 physical drive information 61 scheduling a migrate operation 67 scheduling an archive operation 67 verifying a physical tape cartridge 61 viewing virtual drives and virtual loader 62 logging in 54 logging in while someone else is logged in 56 overview 54 password 47 Removing the hard disk 94 Restarting the CP 3100 82 S Scheduling a migrate operation 67 Scheduling an archive operation 67 SCSI ID problems 92 SCSI termination problems 92 Setting SCSI ID CP 3100 desktop unit 36 CP 3100 internal unit 24 CP 3100 rack mount unit 40 Setting the date 46 time 46 Shutting down the CP 3100 82 System information 74 System LED 84 System log 80 T Tape path cleaning 90 Termination problems 92 Theory of operation 15 Time setting 46 Troubleshooting backup program does not recognize the CP 3100 94 computer does not boot 93 computer does not recognize the CP 3100 93 Drive does not work 93 handling Attentions 91 missing or damaged parts 91 Power On Self Test fails 93 removing the hard disk 94 SCSI ID problems 92 SCSI termination problems 92 U Unpacking 23 Updating firmware 76 Using appropriate media with the integrated tape drive 86 V Verifying a physical tape cartridge 61 Verifying your i
58. g up to 320 gigabytes GB native capacity with scalability to one terabyte TB the CP 3100 provides sustained native transfer rates up to 22 MB sec The CP 3100 delivers simplified installation operation and management Installation The CP 3100 emulates a DDS 4 or DAT 72 autoloader from any manufacturer and automatically configures itself for these drives Operation The CP 3100 automatically migrates backed up data from disk to tape for remote archiving without requiring intervention from the host or the need for additional software Management The CP 3100 provides an embedded Web server that enables remote setup management and monitoring from any Web browser 12 Introduction Features and Benefits The CP 3100 is available as a turnkey configuration that consists of a desktop or 1U rack mount solution equipped with an integrated Certance DAT 72 tape drive Customers who already have a DDS 4 or DAT 72 tape drive can build their own D2D2T solution by combining a 5 25 inch half height internal desktop or 1U rack mount solution using their existing tape drive investment Features and Benefits The CP 3100 supports the shift in information management from backup and restore towards long term retention and archival storage Benefits of this new type of information storage architecture Increases performance up to 10X compared to tape drives typically used by small and medium sized businesses Fully emulates a
59. gement and control interface via a Web browser enabled Ether net connection Storage Pools Storage Pools are created on the CP 3100 s hard disk s and are used by the Virtual Loader to read write Virtual Tape Cartridge data and control information Storage Pools are the method by which host data is organized into Virtual Tape Cartridges Inventory Virtual Device The first time that the CP 3100 discovers a new PTD on the Archive Inventory SCSI Bus it creates and initializes a Virtual Tape Drive VTD and a Vir tual Loader Device VLD populated with Virtual Tape Cartridges VTCs These VTD Virtual Loader Device VLD and VTCs are accessed and managed through a Virtual Device Inventory VDI Virtual Loader Device VLD Part of the Embedded Server that emulates a Certance DAT autoloader with a configurable number of virtual slots The default number of virtual slots is 25 Virtual Tape Cartridge VTC When initialized the CP 3100 creates virtual tape cartridges in all VLD slots These virtual tape cartridges are initially empty Once written and until erased or overwritten a VIC logically contains all data written to it Data blocks will be available either in a Storage Pool or on a PTC associated to the particular VTC Upon a restore operation the CP 3100 determines the location of a requested data block and retrieves the data from either the VIC or requested PTC Virtual Tape Drive VTD The Virtual Tape Drive is part of the
60. gure 20 on page 41 3 Connect the other end of the cable to the computer EXPANSION ARCHIVE ao SATA 2 NETWORK Gbe2 SATA 3 scsi R5239 NETWORK Gbe1 I SATA 4 Figure 20 Back Panel of the Rack Mount CP 3100 e Archive Network Gbe2 NOTE The following connectors on the back panel of the rack mount CP 3100 are not used a e Serial 41 Installing the CP 3100 Installing the Rack Mount CP 3100 Connecting to a lape Drive If you purchased the CP3100R1 320 connect the unit to an approved DDS 4 or DAT 72 tape archive device 1 Connect an LYD Male HD68 SCSI cable to the ARCHIVE SCSI connector on the back panel of the desktop CP 3100 see Figure 20 on page 41 2 Connect the other end of the cable to your tape drive Terminating the SCSI Chain Terminate the SCSI chain appropriately for your configuration If the CP 3100 is the last device in the SCSI chain connect the supplied SCSI terminator to the SCSI OUT connector lower connector on the back panel see Figure 20 on page 41 Ifthe CP 3100 is not the last device in the SCSI chain connect a SCSI cable to the SCSI OUT connector lower connector on the back panel Connect the other end of the cable to the other SCSI device and terminate the last SCSI device in the chain NOTE For best performance it is strongly recommended that the CP 3100 be attached to a A dedicated SCSI Ultra 160 controller with no
61. he host Since this occurs with a virtual autoloader and virtual cartridges are always available tape insertion is instantaneous and the restoration process begins immediately 16 Introduction CP 3100 Theory of Operation 2 CP 3100 returns data from virtual tape Figure 2 Restore Data Flow from a CP 3100 Virtual Tape Cartridge Restore Data Flow from Physical Tape If the virtual tape cartridge matching the backup software s request is not available the CP 3100 flashes the Attention LED prompting you to consult RemoteAdmin and or insert the physical tape into the physical tape drive Once the CP 3100 verifies that the correct tape has been inserted the file s are restored directly from the physical tape drive to the host 5 Data is restored from tape drive to host CP3100 3 User inserts acts as pass through tape 4 CP3100 verifies tape is the one requested by host 2 Data for the restore does not reside on CP3100 User prompted to insert 020000 tape via LED and RemoteAdmin Figure 3 Restore Data Flow from a Physical Tape through the CP3100 To maintain compatibility with backup software the CP 3100 ensures a 1 to 1 relationship between a virtual tape cartridge and a physical tape cartridge In this way backup data written to a virtual tape cartridge is archived copied to a physical tape cartridge and the physical tape
62. he CP 3100 If this is the first time you are log ging in enter the default IP address 192 168 0 250 Otherwise enter the IP address previ ously configured for the CP 3100 The Welcome page appears see Figure 21 on page 45 NOTE A subnet is a portion of a network that shares a common address component On TCP IP networks subnets are defined as all devices whose IP addresses have the same prefix For example all devices with IP addresses that start with 192 168 0 would be part of the same subnet a Initial Setup Setting the Initial Configuration CAUTION This procedure will fail if the computer is on a different subnet than the CP 3100 or if the CP 3100 has an IP address that is already in use by another device on the subnet Welcome To RemoteAdmin Please log in to administer your CP 3100 D2D2T system HOSTNAME 00 0E A4 00 01 3C PASSWORD LOG IN Figure 21 Welcome Page 2 If this is the first time you are logging in click the LOG IN button without entering a pass word Otherwise enter the appropriate password and click LOG IN The Device Status page appears NOTE RemoteAdmin automatically logs you out after 20 minutes of idle time If this occurs log into RemoteAdmin starting with step 1 on the previous page 45 Initial Setup Setting the Initial Configuration Setting the CP 3100 s Internal Clock The CP 3100 has an internal clock that tracks the current date and time This clock is
63. his is how you can identify the particular CP 3100 unit that sent the message 5 Initial Setup Table 6 Email Settings Page Value Primary Email Address Secondary Email Address Secondary Email Timeout Setting the Initial Configuration Description Email address es of the primary contacts who are to receive email messages from RemoteAdmin This entry is entered in standard email address format of a text string followed by an and an Internet domain Example jsmith abccompany com To specify more than one email address separate the addresses with a semicolon Email address es of the secondary contact s who are to receive email messages from RemoteAdmin if the Attention does not get cleared within the Secondary Email Timeout period This entry is entered in standard email address format of a text string followed by an and an Internet domain Example jfisher abccompany com To specify more than one email address separate the addresses with a semicolon Number of minutes that must elapse between when the first Attention email is sent and when the Attention must be cleared before RemoteAdmin sends an email message to the secondary email address es Default is 5 minutes 52 Initial Setup Installing Your Backup Software Installing Your Backup Software After you set the required CP 3100 configuration values install your backup software if it is not already installed refer to the manual tha
64. his is the slot number from where the virtual tape cartridge came If no virtual tape cartridge is present this area is blank For the Virtual Loader this is the Virtual Loader Device slot number 62 Basic and Advanced Operations Performing Basic Operations Table 9 Legends in the Virtual Drive and Virtual Loader Sections Continued Legend Tape Name Status Description A text name automatically created by the CP 3100 or configured by the administrator If no virtual tape cartridge is present this area is blank See Configuring a Virtual Tape Cartridge on page 64 for more infor mation Describes the current status as reflected by the color of the status icon If the status icon indicates a serious problem you can refer to this status information for information about the problem For the virtual drive this legend shows WRITING when data is being written to the virtual tape drive cartridge and READING when the vir tual tape cartridge is being read If no virtual tape cartridge is present this area is blank Virtual Drive and Virtual Loader Icons If a virtual tape cartridge is present in the virtual tape drive or virtual loader device a color coded tape icon appears to the left of the slot number If no virtual tape cartridge is present in the virtual tape drive or virtual loader device slot or the virtual tape cartridge contains no data this area is blank A green icon E indicates normal status
65. ial setup and verify your installation you can refer to Chapter 5 to use the RemoteAdmin tool to perform basic and advanced operations Chapter 7 to learn about the CP 3100 LEDs Chapter 8 for information about using the CP 3100 integrated tape drive 43 4 Initial Setup This chapter describes how to perform the initial setup of the CP 3100 You perform the procedures in this chapter after you install the CP 3100 Topics in this chapter are Setting the Initial Configuration on page 44 Installing Your Backup Software on page 53 Verifying Your Installation on page 53 CP 3100 Operation on page 53 Setting the Initial Configuration Before you can use the CP 3100 you must set the following initial configuration values The current date and time see page 46 A password for accessing RemoteAdmin see page 47 Network settings see page 48 Email settings see page 50 You set these values using RemoteAdmin the CP 3100 s Web based configuration and management tool Logging into RemoteAdmin The following procedure describes how to log into RemoteAdmin NOTE RemoteAdmin supports one login at a time If a second login is attempted the actions v described under Logging in While Someone Else is Logged in on page 56 occur 1 Start a Web Browser on a computer that is on the same subnet as the CP 3100 In the Browser s address line enter the IP address of t
66. ibe how to access Advanced Operations For information about setting the options under Configure see Configuring a Virtual Tape Cartridge on page 64 70 Performing Advanced Operations 9 DEVICE STATUS 3 z Configuration CONFIGURATION SYSTEM TOOLS Tape eine Tape Capacity MB gt HELP Logical Bar Code Physical Bar Code LOGOUT Do Not Archive Do Not Migrate Clear On Erase Cancel Advanced Operations p Select an operation Figure 35 Virtual Tape Cartridge Configure Page 3 Under Advanced Operations select the appropriate operation see Figure 36 on page 72 and Table 13 on page 72 When you select an operation a Submit button appears TI Basic and Advanced Operations LOGOUT VIRTUAL TAPE CARTRIDGE Slot 4 Configuration Tape Mame Tape 4 Tape Capacity MB 54000 Logical Bar Code DPAOOOO00D4 Physical Bar Code Do Mot Archive r Do Not Migrate O r Clear On Erase Update Cancel Advanced Operations k Select an operation Perec Use Mew Physical Cartridge Remove Virtual Cartridge send Email To Primary Recipient send Email To Secondary Recipient Figure 36 Selecting an Advanced Operation 4 Click Submit The operation is performed and the Device Status Page reappears Table 13 Advanced Operation Values Value Use New Physical Cartridge The CP 3100 no longer associates an existing physical tape cartridge D
67. ices The relationship between a virtual tape cartridge and the physical tape that contains the archived data For example the virtual cartridge in vir tual slot 1 is archived to physical tape This physical tape is now associ ated with the virtual cartridge in slot 1 The condition where the CP 3100 requires operator intervention to clear a problem or take certain actions The term used to describe terminating the relationship between a virtual cartridge and its associated physical tape Choosing Use New Physical Cartridge or Remove Virtual Cartridge options in the RemoteAdmin Web browser tool can terminate the relationship See Performing Advanced Operations on page 70 One of two CP 3100 SCSI buses The Host SCSI bus is dedicated to and accessible from the SCSI Host Initiator 14 Introduction CP 3100 Theory of Operation Migrate The process by which the CP 3100 removes data from the Storage Pool to make room for newly backed up data Data will only be migrated if it has been successfully archived written to physical tape previously Data is migrated using a least recently used LRU algorithm which migrates data starting with the oldest backed up data Physical Tape Cartridge PTC An actual tape cartridge used for archive and restore operations Physical Tape Drive PTD The DAT tape drive attached to the CP 3100 Archive SCSI bus RemoteAdmin The tool the Administrator uses to access the CP 3100 s configuration mana
68. ient 75 Sye LED ee ee E eee ee ee ee 84 PTT OE across pce atten E E ER E E E E 84 MUTTON Tape LED esses edie ceed ancemetageannresentaueaeseraniackinsseoecetdis dntiastes 85 Pnysicat Tape LE Douei oen ea A e E 85 Network Activity LED ccccccccccccceeecceeeeeeeceeeeeeeeeesueeeeesaeeeeeeaaeeeeeeaas 85 Matching Drives with the Media They Support ccccccceeeeeeeeeee ees 86 Cartridge Guidelines and Pitfalls 2 0 0 0 cece cceccccccesececceeeeceeesneeseeenneees 87 Cleaning the Tape Path cxnacacacterscnencerescune iencuheenenimbecnaneeenmranaentenouens 90 CPTO ATENON Seer n RE EERE EE EEEE EE ER 92 CP 3100 Configuration Settings ccccccccceecceeeeeeeeeeeeeseeesneeseeeuneees 96 11 1 Introduction The Challenges of Data Protection Today s demanding business environments have created a standard where anything other than flaw less execution puts business at risk In addition the proliferation of the Internet has led to the erosion of traditional boundaries and limitations creating unprecedented business opportunities while intro ducing new threats to data security With more confidential data exchanged stored and made accessible than ever before corporate information assets are exposed to growing risks of attack from both outside hackers and opportunistic or disgruntled insiders Complicating matters is the growing reliance organizations place on their technology While today s technology has created a drama
69. il about an Attention the message identities the CP 3100 by the host name you configured above and includes a description of the Attention condition NOTE Typically your system administrator will provide you with these settings If not check A with your system administrator before selecting these values 1 Click CONFIGURATION then click EMAIL The Email Settings page appears see Figure 25 on page 51 50 Initial Setup 9 DEVICE STATUS CONFIGURATION CHANGE DATE TIME CHANGE PASSWORD NETWORK fo LOGOUT Setting the Initial Configuration EMAIL SETTINGS SMTP Server IP SMTP Port senders Email Address Primary Email Address secondary Email Address secondary Email Timeout Minutes Update Reset Figure 25 Email Settings Page 2 Enter the information described in the Email Settings page see Table 6 on page 51 3 Click Update A message confirms that the email configuration has been updated 4 Record the email settings in Chapter 10 NOTE The Email Settings page has a Reset button you can click to cancel your changes Table 6 Email Settings Page Value SMTP Server IP SMTP Port Sender s Email Address Description IP address of the SMTP mail server up to four octets from O to 255 separated by periods Example 192 168 31 7 Decimal number of the SMTP server port Default is 25 Email address that appears in the Sent line of the email sent by RemoteAdmin T
70. iuceneesseanteshamcennsanss n saddens 83 yem LED aes e E T EE E E A A E ET 84 Anen on LED aea EA E E N EEE E EEE E EE 84 Virtual Tape LED asssssssnsssssnnsssinssssiirsssrrssrirsssrrssrrrrssrrrrssrrrrerrerrsrrerssn 85 Poya Tipe IED paee N E EE E EREE 85 Network Activity LED picaccoacsassptanaccnsessantusweentoodeenaenesaeasseeinsarensciaatzonatente 85 Chapter 8 Using the Integrated Tape Drive 000 86 Using the Appropriate Media c cceecccccecteeeeeeeeeeeeeeeeeeseeeeeeeesaaeeeeeeeaaes 86 Handling Cartridges cccccccccccccecccceeecceeeeceeeeeeceeueeeseueeeeeneeeeeaeseeeaneeees 87 A ophing labels saeia R E E AES 87 Loading a Cartridge lt srsscnsenesetonsanssavdenioraweaieraccnnmetinssorcesmdediodsiantonsonss 88 Ejecting a Cartridge ssn sssssiesssiussssrirsssrnssrrersrrrrrsrrirssrrrreerrrssrrrrrsren 88 Write Protecting a DDS Cartridge sesssessnssssisssinsssirrsriresrirsrrrrsrrresrree gt 89 Cleaning the Tape Path isssssosssssnssssnnssssiirssrinsssrrnsssrrsssrersrrreresrrresrreens 90 Chapter 9 Troubleshooting cccccccccscsccccccsccccccccccces Q I Damaged Paris asesncosueseeniazcounaaeen eernnaisiamsa dant EEEE aE 91 Handling Attentions s ssssiessinsssunsssinssrirsrirssrirsrrirsrrrrsrrrrrrrrsrrrrsrreren 91 aC MHD Problemi diese tcqecntaroeduesacewseneceucancecacmeacpcemdenncouaeenacaisarsiuaancenae 92 SCSI Termination Problems cccccccecccccceeeeeceeeeeeeceeeeeeeeeeeeeeeeseaeeeeeeaa
71. ll as other product service and support information For your convenience you can register the CP 3100 through our Web site at http register certance com How to Proceed After you install the CP 3100 proceed to Chapter 4 to continue with the initial setup of the internal CP 3100 After you perform the initial setup and verify your installation you can refer to Chapter 5 to use the RemoteAdmin tool to perform basic and advanced operations Chapter 7 to learn about the CP 3100 LEDs Chapter 8 for information about using the CP 3100 integrated tape drive 35 Installing the CP 3100 Installing a Desktop CP 3100 Installing a Desktop CP 3100 Installing a desktop CP 3100 involves the following steps 1 2 3 4 5 6 7 8 9 Items You Must Supply on page 36 Reviewing the SCSI ID on page 36 Connecting to a Host on page 37 Connecting to a Tape Drive on page 37 Terminating the SCSI Chain on page 38 Connecting to the Network on page 38 Powering up the Desktop CP 3100 on page 38 Installing the Driver on page 39 Registering the CP 3100 on page 39 Items You Must Supply To install the desktop CP 3100 you may need the following additional items An external Ultra 160 SCSI cable and terminator for connecting the CP 3100 to the host Another external Ultra 160 SCSI cable and terminator if you intend to connect an existing SCSI tape drive A Phillips scre
72. lling an Internal CP 3100 Handling Precautions Observe the following precautions to avoid electrostatic damage to the internal CP 3100 The internal CP 3100 contains some exposed components that are sensitive to static electric ity To reduce the possibility of damage from static discharge the CP 3100 is shipped in a protective antistatic bag Do not remove the CP 3100 from the antistatic bag until you are ready to install it Before you remove the internal CP 3100 from the antistatic bag touch a grounded metal sur face to discharge any static electricity buildup from your body Handle the internal CP 3100 by the sides rather than by the top cover to reduce the risk of dropping the CP 3100 or damaging it during installation Always lay the internal CP 3100 either on top of the antistatic bag or place it inside of the bag to reduce the chance of damage from static discharge Items You Must Supply To install the internal CP 3100 you may need the following additional items An available 5 25 inch half height bay where the CP 3100 is to be installed An available expansion card slot opening on the back of your computer An Ethernet cable for connecting the CP 3100 to your Local Area Network LAN An internal SCSI cable for connecting to the host SCSI interface card A Phillips screwdriver and other appropriate tools for accessing the inside of your computer Reviewing the SCSI ID It is not necessar
73. mware 1 Locate a new version of the CP 3100 firmware from the Certance technical support Web site www certance com support 2 Download the file to a local computer 3 Click SYSTEM TOOLS then click FIRMWARE UPDATE 4 In the Firmware Update page enter the name of the name of the file containing the updated tirmware Alternatively you can click the Browse button to find and select the firmware file 5 Click the Update Firmware button The firmware file is uploaded to the CP 3100 and checked for errors If there are no errors the firmware is unpacked from the file and loaded into the CP 3100 Flash memory The CP 3100 reboots to use the new firmware During the reboot process the CP 3100 will not be accessible from RemoteAdmin When it is available you will have to login again to access the RemoteAdmin pages 16 Performing System Operations Viewing Device Inventories FIRMWARE UPDATE A reset will be required for the new firmware to be in effect Please select firmware image file and click on Update Firmware button to proceed INVENTORIES eS SYSTEM LOG MESSAGES SHUTDOWN HELP LOGOUT Figure 38 Firmware Update Page Viewing Device Inventories The CP 3100 tracks inventories and displays the inventories in the Inventories page see Invento ries under Understanding Terms and Concepts on page 14 A virtual device inventory can become inactive if the physical tape drive that it emulates is disconne
74. n a host backup operation to a CP 3100 VTC completes the backup software may unload the VTC and place the VIC back into the empty slot In this case the CP 3100 begins the archive process after the listed amount of minutes expires after the backup software moves the VTC back into the virtual loader A change in this value affects all VTCs in the CP 3100 Default Migrate Policy A migrate operation removes a virtual tape cartridge s data from the storage pools after the data has been archived successfully Select one of the following e Automatic data written to newly created virtual tape car tridges is automatically migrated Default e Do Not Migrate data written to newly created virtual tape car tridges is not automatically migrated See Appendix A for an explanation of Migrate and Archive Default Clear on Erase Policy Data sent to a virtual cartridge from host backup software is physi cally stored on the CP 3100 hard drive s and logically formed into Storage Pools The data stored within the virtual cartridge can be erased overwritten when the virtual cartridge is removed see Per forming Advanced Operations on page 70 e Clear on Erase overwrite the data on disk that was contained within the virtual cartridge when the virtual cartridge is removed e Do not Clear on Erase the data on disk contained within the vir tual cartridge is not overwritten when the virtual cartridge is removed Default Note If
75. n appear in the Status column Table 8 Status Column Status Message Description TAPE DRIVE BUSY The physical tape drive is in use CLEANING IN PROGRESS The physical tape drive is being cleaned ERASE IN PROGRESS The physical tape cartridge is being erased PHYSICAL MEDIA HAS CHANGED A cartridge has been loaded or ejected The PHYSICAL DRIVE section also provides icons in the right column that you can click to verify erase and eject a physical tape cartridge The following sections describe these icons Verifying a Physical Tape Cartridge To verify that a physical tape cartridge can be read click the T icon RemoteAdmin issues an Attention prompting you to insert a physical tape cartridge for verification When you insert it or if one is already inserted the CP 3100 verifies that the physical tape cartridge can be read If a read error occurs during the Verify operation the CP 3100 displays a Physical Tape Cartridge Read Error Attention along with a TapeAlert message to the Device Status page of RemoteAdmin and an email warning is sent 6l Basic and Advanced Operations Performing Basic Operations Erasing Data on a Physical Tape Cartridge To erase data on a tape in the CP 3100 click the icon The CP 3100 schedules an erase opera tion and issues an Erase Physical Tape Cartridge Attention to the Device Status page of RemoteAdmin When you insert a physical tape cartridge the CP 3100 looks for a matching virtual tape car
76. nch bay should provide bracket hardware to mount additional devices Consult the documentation that came with your com puter for proper device installation 7 Connect the host DC power cable existing inside the host computer to the POWER CONNECTOR on the back panel of the internal CP 3100 see Figure 5 on page 26 and Figure 6 on page 26 EXPANSION ao aS a NETWORK ARCHIVE NETWORK SANYO SCSI OUT Gbe1 Gbe2 O O SD x SATA4 P Ve Ve Q O O POWER CONNECTOR Figure 5 Back Panel of the Internal CP 3100 NOTE The following connectors on the back panel of the internal CP 3100 are not used e Archive Network Gbe2 e Serial RS 232 GbE 1 GbE 2 SATA2 SATA3 q S ATA4 g EES s pe Power Cord Figure 6 Connecting the DC Power Cable 26 Installing the CP 3100 Installing an Internal CP 3100 Connecting to a Host and a Tape Drive The following procedure describes how to connect the CP 3100 to an existing tape drive and to a host The CP 3100 can connect to a DDS 4 or DAT 72 tape drive Making this connection allows data on the CP 3100 s hard disk to be archived to the attached tape drive This procedure requires an existing DDS 4 or DAT 72 tape drive and the VHDC 1 to HD68 converter and VHDC 1 to HD68 Archive Cable supplied with the CP 3100 To connect the CP 3100 to a host and a tape drive 1 Connect the supplied VHDC 1 to
77. nd you need to archive erase or delete virtual tape cartridges SCSI ID Problems Each SCSI device on the same SCSI bus must have a unique SCSI ID CP 3100 units that do not contain an integrated tape drive inherit the SCSI ID of the tape drive to which they are attached If another device on the SCSI bus uses this SCSI ID change the SCSI ID on the tape drive or on the other device mended that the CP 3100 be attached to a dedicated SCSI Ultra 160 controller with no other SCSI devices on the same SCSI cable V NOTE Do not set the archive tape drive to SCSI ID 7 For best performance it is strongly recom A CP 3100 units that contain an integrated tape drive default to SCSI ID 6 If another device on the SCSI bus uses this SCSI ID change the SCSI ID on the other device to one that is not being used by any other device on the SCSI bus If this is not possible use the SCSI ID selector switch on the back panel of the CP 3100 to select a unique SCSI ID for the unit NOTE Do not set the CP 3100 selector switch to SCSI ID 7 For best performance it is strongly recommended that the CP 3100 be attached to a dedicated SCSI Ultra 160 controller A p SCSI Termination Problems If the CP 3100 is the last device or the only device in a SCSI chain install a SCSI terminator on the SCSI OUT connector on the back panel of the CP 3100 see Chapter 3 Installing the CP 3100 on page 23 for more information If the CP 3100
78. ne Q gt 2 XS een eral Figure 10 SCSI Cable Connections TU EL LILI Lo Q UST TIT O c o o a p G EEETTI BOW D _ N O l ke x lt PN 28 Installing the CP 3100 Installing an Internal CP 3100 Connecting to the Network To configure the internal CP 3100 via its Web Browser interface connect the CP 3100 to your com pany s LAN This procedure is performed using the Category 5 Ethernet Cable with PCI bracket sup plied with the internal CP 3100 see Figure 11 on page 29 Figure 11 Category 5 Ethernet Cable with PCI Bracket NOTE If you want to configure the CP 3100 s IP address before connecting to the LAN you may have to use a crossover cable and set up a private subnet for configuring the CP 3100 J Refer to Configuring Network Settings on page 48 for information about configuring the IP address After you configure the IP address return to this procedure to connect the CP 3100 to the network To connect the CP 3100 to your company s LAN 1 Connect one end of the supplied Ethernet cable to the NETWORK Gbe1 connector on the back panel of the CP 3100 see Figure 12 on page 29 Facing the back of the CP 3100 this is the left Ethernet connector see Figure 5 on page 26 v NOTE The Gbe2 Ethernet connector is reserved and should not be used to connect to the LAN Ethernet connector
79. ng booting a system diagnostic failure occurred Otherwise a system failure occurred The CP 3100 has failed its internal diagnostics upon boot up While booting a CP 3100 boot loader failure occurred Otherwise a fatal error occurred The Attention LED alerts you to any Attentions that require administrator intervention Table 16 on page 84 shows the status of the Attention LED For more information about Attentions see Handling Attentions on page 91 Table 16 Attention LED LED Status Off Slow blinking red Slow blinking amber Description No administrator intervention is required The CP 3100 issued a critical warning and administrator intervention is required The CP 3100 issued a non critical warning and administrator attention is requested 84 CP 3100 LEDs Virtual Tape LED Virtual Tape LED The Virtual Tape LED shows when the host is reading data from or writing data to a virtual tape car tridge Table 17 on page 85 shows the status of the Virtual Tape LED Table 17 Virtual Tape LED LED Status Description Off There is no virtual tape drive activity occurring Slow blinking green A virtual tape cartridge is loaded in the virtual tape drive Red The CP 3100 hard disk s is not recognized or not present Physical Tape LED The Physical Tape LED shows the status of the physical tape drive and cartridge Table 18 on page 85 shows the status of the Physical Tape LED Table 18 Physical Tape LED
80. ng configuration information 96 registering 35 39 43 restarting 82 shutting down 82 theory of operation 15 unpacking 23 updating firmware 76 CP 3100 installation desktop unit 36 connecting to a host 37 connecting to a tape drive 37 connecting to the network 38 installing the driver 39 power up 38 quick start 21 setting SCSI ID 36 terminating the SCSI chain 38 internal unit 23 connecting expansion units 31 connecting to a host and a tape drive 27 connecting to the network 29 handling precautions 24 installing in computer 25 installing the driver 31 items supplied by user 24 36 40 power up 31 quick start 19 setting SCSI ID 24 rack mount unit 40 connecting SCSI cables to host 41 connecting to a tape drive 42 connecting to the network 42 installing in rack 41 installing the driver 43 power up 43 quick start 22 setting SCSI ID 40 terminating the SCSI chain 42 Creating a new virtual tape cartridge 68 D Damaged parts 91 Date setting 46 Deleting inactive inventories 77 Device properties viewing 59 Drive does not work 93 Ejecting a cartridge 88 Ejecting a physical tape cartridge 62 Email settings 50 Erasing data on a physical tape cartridge 62 Expansion units connected to internal CP 3100 31 F Features 13 Firmware updating 76 Front panel LEDs 83 Attention 84 100 Network Activity 85 Physical Tape 85 System 84 Virtual Tape 85 H Handling Attentions 91 Handling cartridges 87 Hard
81. nstallation 53 Viewing messages 81 system information 74 system log 80 Virtual drive icons 63 legends 62 Virtual Drive information 62 Virtual loader icons 63 legends 62 Virtual loader information 62 Virtual tape cartridge configuring 64 pop up information 65 Virtual Tape LED 85 W Write protecting a cartridge 89 102
82. nt one shown and type a new bar code Since the CP 3100 may look for or request a virtual tape cartridge by its logical bar code change the logical bar code for an unused virtual tape cartridge only This value is required Physical Bar Code Physical bar code Default bar code is generated automatically To change the physical bar code delete the current one shown and type a new bar code Do Not Archive When checked the CP 3100 does not automatically archive the virtual tape cartridge Default is not checked Do Not Migrate When checked the CP 3100 does not automatically migrate data after the data has been archived Default is not checked Clear on Erase When checked the CP 3100 overwrites the virtual tape cartridge s Storage Pools after an erase operation is performed Default is not checked If checked note that this operation may take several minutes to complete Importing a Physical Tape Cartridge To import a physical tape cartridge into an empty virtual loader slot click the Import icon E When you click this icon the CP 3100 schedules an import operation and raises an Import Physical Tape Cartridge Attention You can then insert a physical tape cartridge that is not associated with any virtual tape cartridge and have the CP 3100 import the physical tape cartridge into the virtual loader slot The import operation may take several minutes because the CP 3100 scans the entire tape cartridge NOTE The Import icon is not di
83. o the data area Ejecting a Cartridge Use the following procedure to eject a cartridge CAUTION To ensure integrity of your backups and restores do not eject a cartridge when the CP 3100 Physical Tape Drive LED is flashing 1 Be sure the CP 3100 Physical Tape LED is OFF 2 Use the RemoteAdmin tool to unload the cartridge see Ejecting a Physical Tape Cartridge on page 62 NOTE CP 3100 units that contain an integrated tape drive have a front panel Eject button that can be pressed to eject a cartridge When you eject a cartridge the tape drive automatically flushes the drive buffer to tape rewinds the cartridge updates the system log and ejects the cartridge This may take up to three minutes Do not power down the tape drive or host computer during this time 88 Using the Integrated Tape Drive Write Protecting a DDS Cartridge Figure 46 Ejecting a Cartridge Write Protecting a DDS Cartridge Write protecting a DDS cartridge protects the data on the cartridge from being changed overwrit ten or deleted To write protect a cartridge slide the write protect tab on the back of the cartridge to the open position To write enable the cartridge slide the write protect tab so the hole is closed Write enabled Write protected Figure 47 Write Protecting a DDS Cartridge 89 Using the Integrated Tape Drive Cleaning the Tape Path Cleaning the Tape Path If excessive magnetic dust or debris collec
84. o the host and behaves as a physical autoloader virtual tape cartridges appear to the host and behave just like physical tape cartridges The CP 3100 manages the relationship between the virtual tape car tridges visible to the host backup software and the physical tape cartridges visible only to the CP 3100 ensuring data can be restored from either disk or tape The Flow of Data The Backup Process During a backup the host backup software moves data from the host to the CP 3100 s virtual auto loader writing data to the disk drive in the same format it would to a physical autoloader Once the backup to the virtual autoloader is complete the CP 3100 copies the data to the attached physical tape drive in the background and without intervention from the host or user creating an exact replica archive on tape 1 Host backup software 2 Background archive from sends data to CP3100 CP3100 to physical tape Figure 1 Backup Data Flow from a Host to a CP 3100 Virtual Tape Cartridge The Restore Process During a restore the host backup software directs the CP 3100 s virtual autoloader to insert the tape containing the file s to be restored The virtual autoloader checks its virtual tape cartridges to see whether the virtual tape matching the backup software s request is available If it is the virtual auto loader inserts the appropriate virtual tape cartridge and restores the file s at disk speed to t
85. ogical Bar Code An administrator assigned bar code for a virtual tape cartridge You can optionally use this bar code to manage virtual tape cartridges Physical Bar Code An administrator assigned bar code for a physical tape cartridge You can optionally use this bar code to manage physical tape cartridges The physical bar code only appears if a physical bar code has been specified on the Create New Virtual Tape Cartridge Page or the Config uration page 65 Basic and Advanced Operations Performing Basic Operations Table 11 Virtual Tape Cartridge Pop up Information Continued Pop up Information Archive or Migrate Time Do Not Archive Do Not Migrate Clear on Erase ATTENTIONS Description If an archive or migrate operation is scheduled shows the time when the operation is scheduled and how long until it is to occur A virtual cartridge can have an archive or migrate operation scheduled but not both Appears if the virtual tape cartridge s Do Not Archive option is set on the Create New Virtual Tape Cartridge Page or the Configuration page see Creating a New Virtual Tape Cartridge on page 68 Appears if the virtual tape cartridge s Do Not Migrate option is set see Creating a New Virtual Tape Cartridge on page 68 Appears if the virtual tape cartridge s Clear on Erase option is set see Creating a New Virtual Tape Cartridge on page 68 Insert tape Tape 1 for archive Inse
86. omputer Does Not Recognize the CP 3100 on page 93 Backup Program Does Not Recognize the CP 3100 on page 94 Removing the Hard Disk on page 94 Damaged Parts If any of the contents included with your CP 3100 are damaged contact your place of purchase immediately Handling Attentions An Attention is an error or condition that requires administration intervention When an Attention occurs The Attention LED blinks amber slowly If email notification has been configured using the RemoteAdmin tool the CP 3100 sends an email message to the primary email address see Performing Advanced Operations on page 70 If the attention is not cleared within the allotted time another email message is sent to the sec ondary email address Table 23 on page 92 lists the Attentions that can occur 91 Troubleshooting SCSI ID Problems Table 23 CP 3100 Attentions Attention Action Required PTC Required The CP 3100 is requesting a blank physical tape cartridge warning that a physical tape cartridge may be overwritten or requesting a specific physi cal tape cartridge Archive Failed The immediately prior archive operation failed due to an error with the physical tape drive or physical tape cartridge or a physical tape cartridge end of media event occurred PTD Cleaning Required You need to insert a cleaning cartridge into the physical tape drive Disk Cache Warning Full The disk cache is nearly exhausted or full a
87. page 53 20 Quick Start Installation Installing a Desktop CP 3100 Installing a Desktop CP 3100 Use the following procedure to get a desktop CP 3100 up and running Print this page and check each step as you complete it If you need more information about a step turn to the section refer enced in the step m 1 Unpack the contents of your package and check for damaged items See Unpacking and Inspection on page 23 Q 2 Obtain the additional items you need to install the CP 3100 See Items You Must Supply on page 36 Q 3 Be sure the CP 3100 s SCSI ID is not being used by another device on the SCSI chain See Reviewing the SCSI ID on page 36 m 4 Shut down the computer and disconnect the computer s AC power cord See the manual that came with your computer Q 5 Connect the CP 3100 to a host computer See Connecting to a Host on page 37 Q 6 Ifyou have the CP3100D 160 connect it to an approved DDS 4 or DAT 72 tape drive See Connecting to a Tape Drive on page 37 m 7 Terminate the SCSI chain appropriately for your configuration See Terminating the SCSI Chain on page 38 Q 8 Connect the CP 3100 to your LAN See Connecting to the Network on page 38 Q 9 Power up the CP 3100 See Powering up the Desktop CP 3100 on page 38 m 10 f your operating system or backup software does not recognize the CP 3100 you may need to install drivers See Installing the Driver on page 39 Q
88. page 67 Creating a New Virtual Tape Cartridge on page 68 Importing a Physical Tape Cartridge on page 69 Stopping Physical Tape Drive Activity on page 69 Displaying and Understanding the Device Status Page The Device Status page shows the current status of the physical tape drive and all associated physi cal and virtual devices and media It is the first page that appears when you log in to RemoteAdmin If the Device Status page is not currently displayed you can display it by clicking DEVICE STATUS Figure 28 on page 58 shows an example of the Device Status Page 57 ATTENTIONS Inser tape Tape 2 for archive PHYSICAL DRIVE Slot Tape Name Status VIRTUAL DRIVE Slot Tape Name Status VIRTUAL LOADER Tape Name Status a 1 Tapel Scheduled for archiving Ea 2 Tape 3 Tape3 4 Tape 4 5S Tapes 6 Tapeb Tape 5 6 Taped Figure 28 Device Status Page The Device Status page is organized into five sections The first entry shows the physical tape drive attached to the CP 3100 See Viewing Device Properties on page 59 ATTENTIONS shows any attentions that are pending See Viewing Pending Attentions on page 6l PHYSICAL DRIVE shows the status of the physical drive See Viewing Physical Drive Infor mation on page l VIRTUAL DRIVE shows the status of the virtual tape drive including any virtual tape car tridge that is loaded See Viewing Virtual Drive and Virtual Load
89. r Migrate There is a consequence for choosing Do Not Archive or Do Not Migrate If you choose Do Not Archive to never perform an archive your data will never be perma nently stored on a removable medium that you can safely store away In addition the CP 3100 hard drive s will eventually become full and you will not be able to store data onto the CP 3100 Consequently you will not be able to perform backups If you choose to archive but choose Do Not Migrate to never migrate you can store your data onto physical tapes however the CP 3100 hard drive s will eventually become full and you will not be able to store data onto the CP 3100 Therefore you will not be able to per form backups To ensure that certain data is stored permanently on the CP 3100 choose the appropriate option with a particular virtual cartridge The section Configuring a Virtual Tape Cartridge on page 64 describes the options to archive not archive and migrate not migrate a particular virtual cartridge Checking the Do Not Migrate box allows data in the virtual cartridge to be archived to physical tape but ensures that the data stays on the CP 3100 hard drive until you decide it is time to migrate the data see Manually Performing a Migrate Operation on page 67 You must still ensure that the host backup software does not overwrite the data on the virtual cartridge by performing erase tape labeling or backup operations to the virtual cartridge 99
90. r a backup When the archive begins the CP 3100 97 CP 3100 Operation Archiving a Previously Archived Virtual Cartridge only archives to the same physical tape used in the first archive If that tape no longer exists you can still perform the archive If you do not have a blank physical tape 1 Use the procedure under Archiving to a Physical Tape for the First Time on page 97 to erase your current physical tape using RemoteAdmin 2 With the Device Status page displayed go to the Virtual Loader section and click the Configure icon EY that corresponds to the slot number you want to archive 3 When the Configuration page opens go to Advanced Operations and choose Use New Physical Cartridge see Figure 50 on page 98 device status 9 Beek VIRTUAL TAPE CARTRIDGE Slot 1 Configuration CONFIGURATION SYSTEM TOOLS Ee amp ea i Tape Capacity MB 54000 HELP Logical Bar Code DRAQOODOO001 bs Physical Bar Code LOGOUT Do Mot Archive C Do Not Migrate C Clear On Erase O Update Cancel Advanced Operations Select an operation Select an operation s Use New Physical Cartridge Remove Virtual Cartridge send Email To Primary Recipient send Email To Secondary Recipient Figure 50 Choosing Use New Physical Cartridge 4 Click Submit 5 Insert the blank physical tape and the archive continues The archive only writes the current data from the virtual cartri
91. r s AC power cord 2 Connect an LVD Male HD68 SCSI cable to the SCSI IN connector on the back panel of the desktop CP 3100 see Figure 19 on page 37 3 Connect the other end of the cable to the computer NOTE The following connectors on the back panel of the desktop CP 3100 are not used e Archive Network Gbe2 e Serial Connecting to a lape Drive If you purchased the CP3100D 160 connect the unit to an approved DDS 4 or DAT 72 tape archive device 1 Connect an LVD Male HD68 SCSI cable to the ARCHIVE SCSI connector on the back panel of the desktop CP 3100 see Figure 19 on page 37 2 Connect the other end of the cable to your tape drive 37 Installing the CP 3100 Installing a Desktop CP 3100 Terminating the SCSI Chain Terminate the SCSI chain appropriately for your configuration If the CP 3100 is the last device in the SCSI chain connect the supplied SCSI terminator to the SCSI OUT connector lower connector on the back panel see Figure 19 on page 37 Ifthe CP 3100 is not the last device in the SCSI chain connect a SCSI cable to the SCSI OUT connector lower connector on the back panel Connect the other end of the cable to the other SCSI device and terminate the last SCSI device in the chain Connecting to the Network To configure the desktop CP 3100 via its Web Browser interface connect the CP 3100 to your com pany s LAN The following procedure describes how to connect the CP 3100 to a LAN
92. re 36 Figure 37 Figure 38 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Selecting an Advanced Operation cccccceeecceeeeeeeeeeseeeeeesaeeeeeesae ees 72 System Info Page saisecaacaaennastsancivncieetacsonstnen eenenaignsteesannctmatenesseeapnainacts 75 Firmware Updale Page sssonuisirorieoni torina OSI E aR E 77 Hven Fy GIGS eeren a E E E EEA 78 Message when Deleting an Inventory cccccceseeecceeeeeeeeeeseeeeeeeaaeeeees 79 Ye O FOGG ee EE E S E E E ES E EE 80 Messages Page siaiediececsennctorancudicinelacanasieslncriheadiens vbntettneduawdwalsmebuessacaniebecimatoveds 8 Restart Shutdown Page cccccecccceeecceeeeeee ee eeeeeeeeeeeeeeeeeueeseeaeeeeeeneeeeenes 82 Front Panel LEDs iy seeessteereereecsasecaneset nesessnnaen anne adeatancnmies aiecpheate acer ceensumannaunenees 83 Inserting a Cartridge cccccccecccceeeecceceeceeeeeeeceseeeeeseeeeesaeeesesneeeesaaeeeas 88 Ejecting GC Git OS crecaeeantoecacanne sea Enae EE EEE ENEE Eio 89 Write Protecting a DDS Cartridge 00 cccccccceccceseeccceseecseeeecseseeseeaneees 89 ICSE POW eee e E E E A E E E E E cesses 94 Swinging Out the Latch 2 0 0 ccccccecccceecccceeeecceeeeeeeeeeceeeeeeeeeeeeeseueeeeeaeees 95 Choosing Use New Physical Cartridge ccccccceseccccesseeceeeseeeeeeenneees 98 10 List Table 1 Table 2 Table 3 Table 4 Table 5
93. rence in a residential installation However there is no guarantee that inter ference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment on and off you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Relocate the computer with respect to the receiver Move the computer into a different outlet so that the computer and receiver are on different branch circuits WARNING Changes or modifications made to this equipment which have not been expressly approved by Certance may cause radio and television interference problems that could void the user s authority to operate the equipment Further this equipment complies with the limits for a Class B digital apparatus in accordance with Canadian Radio Interference Regulations Cet appareil num rique de la classe B est conforme au R glement sur brouillage radio lectrique C R C ch 1374 The desktop device described in this manual requires shielded interface cables to comply with FCC emission limits WARNING To prevent fire or electrical shock hazard do not expose the unit to rain or mois ture To avoid electrical shock do not open the cabinet Refer servicing to qualified personnel Contents Chapter 1 Introduction cccccccccccccccccscscccccccccsccccscc
94. rt tape Tape 2 for archive LOGOUT Insert the tape to verity PHYSICAL DRIVE Slot Tape Name Status Need physical tape for verity operation S i VIRTUAL DRIVE Slot Tape Name Status VIRTUAL LOADER Slot Tape Name Status Tape 1 a ee tape for archive p Size Capacity MB 0 4000 ihysical tape for archive Ta Logical Bar Code DPAOO0OOOO1 ain Ta Migrate Time Sat Apr 10 12 07 20 2004 Tape 4 Figure 32 Example of Displaying Pop up Information 66 Basic and Advanced Operations Performing Basic Operations Manually Performing an Archive Operation m The Archive icon appears when there is data to be archived By default the archive occurs according to the time shown in the Device Properties page see Displaying and Understanding the Device Status Page on page 57 If the virtual cartridge is configured to not perform an archive see the Do Not Archive Option under Configuring a Virtual Tape Cartridge on page 64 or if you want to perform an archive before the scheduled time you can perform an archive manually To perform an archive manually click the Archive icon A request for a physical tape appears approximately 10 seconds after RemoteAdmin recognizes the request for a physical tape When the correct physical tape is inserted the archive begins Manually Performing a Migrate Operation A Migrate operation allows the CP 3100 to reclaim hard drive space so that future b
95. ry Care should be taken to insure that objects do not fall and liquids are not spilled into the product s enclosure through openings Servicing The user should not attempt to service the product beyond that described in the operating instructions All other servicing should be referred to qualified service personnel 4 7 ie Precautions Do not use oil solvents gasoline paint thinners or insecticides on the unit Do not expose the unit to moisture or to temperatures higher than 104 F 40 C or lower than 40 F 40 C Keep the unit away from direct sunlight strong magnetic fields excessive dust humidity and electronic electrical equipment which generate electrical noise Hold the power cord by the head when removing it from the AC outlet pulling the cord can damage the internal wires Use the unit on a firm level surface free from vibration and do not place anything on top of the unit 44x g amp FCC Notice This equipment generates and uses radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio communications or radio and television reception It has been tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC Rules which are designed to provide reason able protection against such interfe
96. s 92 CP 3100 Does Nor WOK seocgcncreceareonucen cersdentaberslagesyaeereis OE 93 Power On Self Test Fails cccccccccceccccccceeseeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeaaaes 93 Computer Does Not Boot ssnssnssnssesessessessrssrsesseseesersersererserseesereersessn gt 93 Computer Does Not Recognize the CP 3100 ooo cccecccceeeceeeeeeeeeenees 93 Backup Program Does Not Recognize the CP 3100 ooo eeeeeeee eee 94 Removing the Hard Disk scsasnensetseasansnasedrcessepmencusenateneusesueieesnasaaenes 94 Chapter 10 Recording Your Settings cccccscscscsesesese Q Appendix A CP 3100 Operalion cccccccccssssscscscces IF NTON a re ere A E E E E E 97 Archiving to a Physical Tape for the First Time es eeeeececeeeeesseeseeeeeeenaees 97 Archiving a Previously Archived Virtual Cartridge cccceseeceeeeeeteeeeeeees 97 Archiving and Migrating ccccccceecccceeeeeeceeeeeeeeeeeeeeeeeeseeseeeuneeseeeaneees 99 List Figure Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Figure 33 Figure 34 Figure 35 of Figures Backup Data Flow from a Host to a CP 3100 Virtual Tape Cartridge
97. s symbol should alert the user to the presence of dangerous voltage inside the product that might cause harm or electric shock Caution Risk of electric shock Do not open To reduce the risk of electric shock do not remove the cover or back No user serviceable parts are inside Refer servicing to qualified service personnel Heed warnings All warnings on the product and in the operating instructions should be adhered to Follow instructions All operating and use instructions should be followed Ventilation The product should be situated so that its location or position does not interfere with proper ventilation Heat The product should be situated away from heat sources such as radiators heat registers fur naces or other heat producing appliances Power sources The product should be connected to a power source only of the type directed in this document or as marked on the product Power cord protection The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon or against it paying particular attention to the cord at the wall receptacle and the point where the cord exits from the product To complete the disconnection of the electricity please remove the power electric cord and the SCSI cable from their connections in the back of the product The plugs should be placed near the product for easy access Object and liquid ent
98. splayed if a virtual tape cartridge is in the virtual drive or vir tual loader slots See Performing Advanced Operations on page 70 for information about removing a virtual cartridge Stopping Physical Tape Drive Activity There may be times when you want to halt the process of an archive verify restore or import to the physical tape drive When one of these processes is executing a Stop icon a appears in the top line of the Device Status page next to the Device Properties icon as shown in Figure 34 on page 70 When the Stop icon is clicked the CP 3100 halts activity with the physical tape drive 69 Basic and Advanced Operations Stop icon Figure 34 Stop Icon on the Device Status Page Performing Advanced Operations The CP 3100 provides the following advanced operations for virtual tape cartridges Using a new physical cartridge Remove a virtual cartridge Send email to a primary recipient Send email to a secondary recipient Advanced operations are performed on individual virtual tape cartridges displayed in the VIRTUAL LOADER section of the Device Status page 1 Ifthe Device Status page is not displayed click the DEVICE STATUS button 2 In the VIRTUAL LOADER section click the Configure icon Ey for the appropriate virtual loader The Configuration page appears see Figure 35 on page 71 This page contains two sections Configuration and Advanced Operations The following steps descr
99. t came with the software for information about installing and using it The backup software recognizes your CP 3100 as a DAT 72 or DDS 4 autoloader with 25 slots tapes Verifying Your Installation After you configure the CP 3100 and install your backup software use the backup software to per form a small backup operation Refer to the manual that came with the software for information about performing backup operations CP 3100 Operation The CP 3100 operates as follows The CP 3100 supports DDS 4 and DAT 72 tape drives e If a DDS 4 is attached the CP 3100 emulates a DDS 4 autoloader If a DAT 72 is attached the CP 3100 emulates a DAT 72 autoloader In both cases the autoloader has 25 slots by default to let you set up tape rotation schemes with your backup and restore software If the backup and restore software unloads a virtual tape cartridge at the end of a backup the backed up data will be scheduled for archive to tape 5 minutes after the backup completes When an archive is started the CP 3100 raises an Attention for you to insert a physical tape cartridge if necessary Data is automatically migrated removed from the disk cache when additional space for new backups is required Data will only be migrated if it has been successfully archived written to tape previously Data is migrated using a least recently used LRU algorithm which migrates data starting with the oldest backed up data 53 5 Basic
100. tape cartridge data This value increases as the backup software writes backups and decreases as the CP 3100 migrates data Total Available Total number of megabytes in the Storage Pools available for addi tional backups This value decreases as the backup software writes backups and increases as the CP 3100 migrates data Inquiry String The string that the virtual tape drive returns in response to a SCSI Inquiry command This string includes the physical tape drive s firm ware version Amount of RAM The total amount of Random Access Memory RAM in megabytes installed in the CP 3100 MAC Address The primary Ethernet port s MAC address IP Address The CP 3100 IP address For information on specifying the IP address see Configuring Network Settings on page 48 15 Performing System Operations Updating the CP 3100 Firmware Table 14 System Info Page Continued Value Description Host Name The CP 3100 host name For information on specifying the host name see Configuring Network Settings on page 48 Firmware Version The CP 3100 firmware version number Updating the CP 3100 Firmware The Firmware Update page lets you upload and install new firmware for the CP 3100 Figure 38 on page 77 shows an example of the Firmware page The following procedure describes how to update the firmware NOTE All operations to the Virtual Drive Virtual Loader and Physical Drive must be stopped y before updating the fir
101. tic increase in productivity and growth a company s reli ance on its technology makes the effects of technology failure devastating Downtime is a direct result of data loss and the ability of a business to restore data and continue operation is crucial The costs associated with downtime have increased dramatically and include more than financial loss Data loss can have a negative impact on such intangibles as customer satisfaction publicity and the perception of quality These risks may be manageable but the financial impact of downtime is well documented Nearly half of all companies report each hour of downtime costs them 50 000 according to a study by Contingency Planning Group For one in four companies the cost of each minute of downtime can range from 250 000 to more than 1 million Protecting vital business data and minimizing downtime are the primary reasons that organizations back up data Recovering a critical file or an entire system requires quick and reliable access to backed up data Introducing the CP 3100 The CP 3100 is a new class of disk to disk to tape D2D2T solutions built from the ground up for small to medium businesses seeking reliable costeffective enhanced backup restore and archive performance Built on the powerful Certance DPA Data Protection Architecture the CP 3100 inte grates disk storage network connectivity and server class processing all within a single enclo sure Offerin
102. tlet 4 The computer has two SCSI host adapters installed whose resources are conflicting with each other Remove the conflicting device or consult the documentation that came with the device for suggestions about resolving the problem Computer Does Not Recognize the CP 3100 If your computer does not recognize the CP 3100 1 Verify that the SCSI and power cables to the CP 3100 are installed properly 2 Be sure the CP 3100 has become ready for operation following power up 3 Ifyou have a desktop or rack mount CP 3100 wait from 3 to 5 minutes after powering up the CP 3100 before powering up the computer system 4 The CP 3100 may be using a SCSI ID configured for another SCSI device on the SCSI bus If so be sure each device on the SCSI chain has a unique SCSI ID see SCSI ID Problems on page 92 5 Check that the SCSI bus is terminated properly see Chapter 3 Installing the CP 3100 on page 23 for more information 93 Troubleshooting Backup Program Does Not Recognize the CP 3100 Backup Program Does Not Recognize the CP 3100 If your backup application program does not recognize the CP 3100 1 Use the Windows Device Manager to determine whether the operating system has recognized the drive If the CP 3100 is recognized properly it appears under the Tape Drive category If the CP 3100 was recognized but native drivers are not installed it appears under Other Devices The backup software supplies the necessar
103. tridge If it finds a match the CP 3100 does not erase the data on the cartridge this pre vents accidental erasure of a good tape If no match is found the CP 3100 erases the data on the physical tape cartridge this operation may take several minutes insert a physical tape cartridge associated with a virtual tape cartridge to complete an archive NOTE An erase operation has the highest priority of pending Attentions Therefore if you try to v the CP 3100 ejects the physical tape cartridge and waits for the tape to erase Ejecting a Physical Tape Cartridge To eject the physical tape cartridge from the CP 3100 physical tape drive click the icon The CP 3100 ejects the tape cartridge currently loaded so long as there is no archive or restore operation in progress If an archive operation is occurring the CP 3100 waits for the operation to end before ejecting the cartridge Viewing Virtual Drive and Virtual Loader Information The VIRTUAL DRIVE and VIRTUAL LOADER sections of the Device Status page show the status of virtual cartridges in the virtual drive or in a virtual loader slot Virtual Drive and Virtual Loader Legends Table 9 on page 62 shows the legends associated with the VIRTUAL DRIVE and VIRTUAL LOADER sections Table 9 Legends in the Virtual Drive and Virtual Loader Sections Legend Description Color coded tape icon See Virtual Drive and Virtual Loader Icons on page 63 Slot Number For the Virtual Drive t
104. ts at one or more of the tape heads the DAT drive may not be able to read from or write to tape or may experience a number of recoverable soft errors When a threshold for recoverable soft errors is exceeded the CP 3100 issues an Attention the Attention LED blinks amber slowly and a message to clean the physical tape drive appears Table 22 on page 90 lists the frequency that the tape path should be cleaned To clean the tape path use an approved DAT cleaning cartridge such as Certance Model CDMCL and refer to the instructions that come with the cartridge NOTE For more information about the integrated tape drive contained in the CP 3100 desktop v and rack mount units see the Certance DAT72 DDS 4 Online User s Guide on the Certance J Resource CD or at www certance com support For non Certance DAT tape drives refer to the manufacturer s documentation Table 22 Cleaning the Tape Path Daily Usage Hours Optimum Cleaning Frequency 0 4 Three times per month 4 8 Weekly 8 12 or more Twice a week 90 This chapter provides suggestions for troubleshooting your CP 3100 in the unlikely event you encounter a problem with it Topics in this chapter are Damaged Parts on page 91 Handling Attentions on page 91 SCSI ID Problems on page 92 SCSI Termination Problems on page 92 CP 3100 Does Not Work on page 93 Power On Self Test Fails on page 93 Computer Does Not Boot on page 93 C
105. ut down the CP 3100 click the Shutdown button and wait approximately two minutes before turning off power E o m CONFIGURATION RESTARTSHUTDOWN CP 3100 D2D2T aron ie This process will restart or shutdown your CP 3100 O202T unit gracefully SYSTEM INFO FIRMWARE UPDATE Restart shutdown SYSTEM LOG MESSAGES SHUTDOWN HELP LOGOUT Figure 43 Restart Shutdown Page 82 7 CP 3100 LEDs This chapter describes how the CP 3100 LED functions Topics in this chapter are Front Panel LEDs on page 83 System LED on page 84 Attention LED on page 84 Virtual Tape LED on page 85 Physical Tape LED on page 85 Network Activity LED on page 85 Front Panel LEDs The following figure shows an example of the LEDs on the drive front panel of the CP 3100 System LED Attention LED Virtual Tape LED Physical Tape LED 0000kg NX 2 Network Activity LED Figure 44 Front Panel LEDs 83 CP 3100 LEDs System LED System LED The System LED indicates the overall status of the CP 3100 Table 15 on page 84 shows the status of the System LED Table 15 System LED LED Status Off Green Slow blinking green Red Red slow blinking Red fast blinking Attention LED Description The CP 3100 is turned off or going through a reset The CP 3100 is operating properly The CP 3100 is booting If duri
106. ve tape drive to SCSI ID 7 For best performance it is strongly recom CP3101R 160 units default to SCSI ID 6 If another device on the SCSI bus uses this SCSI ID change the SCSI ID on the other device to one that is not being used by any other device on 40 Installing the CP 3100 Installing the Rack Mount CP 3100 the SCSI bus If this is not possible use the SCSI ID selector switch on the back panel of the CP3101R 160 to select a unique SCSI ID for the unit NOTE Do not set the CP 3100 selector switch to SCSI ID 7 For best performance it is strongly recommended that the CP 3100 be attached to a dedicated SCSI Ultra 160 controller Installing the Rack Mount CP 3100 in a Rack The rack mount CP 3100 is a low profile 1U rack mount device that is mounted horizontally in an appropriate rack Shut down the computer and remove the power supply cable Then mount the rack mount CP 3100 in a Certance recommended rack mount slide such as Accuride or General Devices NOTE When mounting the rack mount CP 3100 make sure that nothing blocks the exhaust fan H or the ventilation slots on the back of the rack mount Connecting to a Host To connect the rack mount CP 3100 to a host computer use the following procedure 1 Shut down the host computer and disconnect the computer s AC power cord 2 Connect an LVD Male HD68 SCSI cable not provided to the SCSI IN connector upper con nector on the back panel of the CP 3100 see Fi
107. wdriver and other appropriate tools Reviewing the SCSI ID Each SCSI device on the bus must have its own unique ID CP3100D 160 units inherit the SCSI ID of the tape drive to which they are attached If another device on the SCSI bus uses this SCSI ID change the SCSI ID on the tape drive or on the other device Note Do not set the archive tape drive to SCSI ID 7 For best performance it is strongly recom SCSI devices on the same SCSI cable 8 mended that the CP 3100 be attached to a dedicated SCSI Ultra 160 controller with no other CP3101D 160 units default to SCSI ID 6 If another device on the SCSI bus uses this SCSI ID change the SCSI ID on the other device to one that is not being used by any other device on the SCSI bus If this is not possible use the SCSI ID selector switch on the back panel of the CP3101D 160 to select a unique SCSI ID for the unit Note Do not set the CP 3100 selector switch to SCSI ID 7 For best performance it is strongly other SCSI devices on the same SCSI cable V recommended that the CP 3100 be attached to a dedicated SCSI Ultra 160 controller with no 36 i aed a am SCSI IN T SERIAL E ID SCSI OUT Figure 19 Back Panel of the Desktop CP 3100 2 Connecting to a Host To connect the desktop CP 3100 to a host computer use the following procedure 1 Shut down the host computer and disconnect the compute
108. xpstdat4 Paint Figure 17 Information Box 5 Click the Update Driver button The Hardware Update wizard in Figure 18 on page 34 appears Computer Management File Action View Window Help 4 m r pa GD AN S 2 SEAGATE DAT DAT 2 400 SCSI Sequential Device Pr I5 mi Computer Management Local E H System Tools E E Event Viewer HG Shared Folders Local Users and Groups Hardware Update Wizard E 4 Performance Logs and Alerts o e Device Manager Welcome to the Hardware Update 5 E7 Storage Wizard i H Removable Storage E h Disk Defragmenter This wizard helps you install software for Disk Management i Ba Services and Applications SEAGATE DAT DAT72 400 SCSI Sequential Device If your hardware came with an installation CD or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Computer Management aki i xpstdats Paint Figure 18 Hardware Update Wizard 34 Installing the CP 3100 Installing an Internal CP 3100 6 Choose Install from a list or specific location Advanced Registering the CP 3100 After you install the CP 3100 be sure to register it Registering it ensures that you will receive the lat est information about the CP 3100 as we
109. y SCSI Controllers CP 3100 Models CP3100I CP3100D CP3101D CP3100R1 CP3101R1 160 160 160 320 160 160 GB 160 GB 160 GB 320 GB 160 GB Existing DDS 4 Existing DDS 4 Integrated Existing DDS 4 Integrated or DAT 72 or DAT 72 Certance or DAT 72 Certance DAT 72 DAT 72 Certance Certance Certance Certance Certance Seagate Seagate Seagate Seagate Seagate DDS 4 DAT DDS 4 DAT DDS 4 DAT DDS 4 DAT DDS 4 DAT 72 72 72 p 72 Up to 72 GB Up to 72 GB Up to72 GB Up to72 GB Up to 72 GB hour hour hour hour hour 5 25 inch half Desktop Desktop 1U rack mount 1U rack mount height internal Dual 10 100 1000 Ethernet Dual Ultra 160 SCSI host and archive Dual 10 100 1000 Ethernet Dual Ultra 160 SCSI host and archive Dual 10 100 1000 Ethernet Dual Ultra 160 SCSI host and archive Understanding Terms and Concepts Dual 10 100 1000 Ethernet Dual Ultra 160 SCSI host and archive The following glossary defines terms and concepts associated with the CP 3100 Archive Archive SCSI Bus Associate Attention Disassociate Host SCSI Bus Dual 10 100 1000 Ethernet Dual Ultra 160 SCSI host and archive The process by which the CP 3100 copies data from a Virtual Tape Cartridge to a physical tape cartridge The data is copied according to policies chosen in the RemoteAdmin Web browser tool One of two CP 3100 SCSI buses The Archive SCSI bus is dedicated for CP 3100 attached SCSI dev
110. y drivers for the CP 3100 and native drivers are not required If the Device Manager shows the CP 3100 check the documentation that came with your backup program to determine whether the program needs a particular driver to be installed If the Device Manager does not list the CP 3100 the CP 3100 may not be installed or config ured properly Check your CP 3100 installation and configuration Removing the Hard Disk If you need to remove the hard disk from the CP 3100 either to store it offsite or in the event of drive failure use the following procedure 1 Power down the CP 3100 2 On the front of the CP 3100 push the slider in the direction of the arrow to release the latch see Figure 48 on page 94 and swing it out see Figure 49 on page 95 me OM AE ng Slider Figure 48 Slider Arrow 94 Removing the Hard Disk Figure 49 Swinging Out the Latch 3 Using the latch as a handle gently pull the drive assembly straight out of the unit 95 10 Recording Your Settings This chapter lets you record the settings for your CP 3100 We recommend you print this page and record your settings for future reference Table 24 CP 3100 Configuration Settings Value Setting SCSI ID CP 3100 Password Network Settings Host Name IP Address Network Mask Default Gateway Email Settings SMTP Server IP SMTP Port Sender s Email Address Primary Email Address Secondary Email Addr
111. y to manually set the SCSI ID number of the internal CP 3100 The unit assumes the SCSI ID of the archive tape drive after connection and boot up Note Do not set the archive tape drive to SCSI ID 7 For best performance it is strongly recom y mended that the CP 3100 be attached to a dedicated SCSI Ultra 160 controller 24 Installing the CP 3100 Installing an Internal CP 3100 Installing the Internal CP 3100 To install the CP 3100 in your computer 1 Shut down the computer as you would normally Then turn off all peripherals connected to it 2 Disconnect the computer s AC power cord 3 Remove the computer cover to gain access to the inside of the computer The documentation that came with your computer should explain this procedure removed You can then refer to this information when you reconnect the cables at the end of this _ NOTE If you disconnect cables to gain access to the mounting bay note which cables were procedure 4 Select an available 5 25 inch half height mounting bay and remove the front panel 5 Install the CP 3100 in the mounting bay by sliding the unit through the front of the computer see Figure 4 on page 25 RRR ddd ot oe Figure 4 Installing the CP 3100 25 Installing the CP 3100 Installing an Internal CP 3100 6 Before you power up the internal CP 3100 it must be securely mounted in the 5 25 inch bay Depending on the model of your host computer each 5 25 i

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