Q-See - Digital Peripheral Solutions Security Camera QS SERIES User's Manual
Contents
1. Q QUESTIONS OR COMMENTS CONTACT US PRODUCT SUPPORT DOWNLOADS FIRMWARE UPDATES amp MANUALS 24 7 Technical Resources Live Chat M F 9 5 PST www Q See com Support simplicity quality technology See Digital Peripheral Solutions Inc 8015 E Crystal Drive Anaheim CA 928072. PICTURE 1 3 STEP 4 Make sure that DHCP is selected in the drop down menu at aR DHCP E a the top item Ya If it is not select MEDIA PORT 09000 it click Apply and then Exit before WEB PORT 00080 restarting the DVR and returning to IP ADDR 196 281 941 066 b this window AUTO 075 004 019 001 Write down the DVR s IP address DNS E Item b At this time vod should DDNS SETTINGS UPNP OPEN OCLOSE consult your Router s manual to DEFAULT APPLY determine it s IP address also known PICTURE 1 4 as the Internet or Network Gateway address For your convenience the table below lists some common router manufacturers along with their most frequently used default gateway adresses Router Manufacturer Default IP Addresses od SSSC tateat SSS 192 168 0 1 0 30 0 50 1 1 10 1 1 1 Motorola 192 168 10 1 20 1 30 1 62 1 100 1 102 1 1 254 Zyxel 192 168 1 1 2 1 4 1 10 1 1 254 10 0 0 2 0 138 STATIC IP The first number you wrote down the DVR s IP address is what you can use to access your DVR while you are on the same network This address can be entered into a Windows Explorer browser as you would a regular web address See Chapter 2 Remote Monitoring for full instructions on using this feature However in the event of a power outage or other event that causes the router to restart the router will often reassign a new IP address to connected devices and you will have to repeat the procedure above to be able
3. 1 1 STEP 4 Find the DMZ page in the Routers Found 2 router settings www PcWinTech com STEP 5 Enter the WAN IP for Router 1 PICTURE 1 17 into the DMZ page and enable DMZ NOTE f you do not have a DMZ setting in the router check to see if there is a Bridge setting If so then use the Bridge setting instead of DMZ STEP 6 Save your changes You have forwarded the ports on the router to which the DVR is connected to the IP address of the DVR and set the primary router to pass the connection to this router 17 2 1 ACCESSING YOUR DVR REMOTELY Once you have configured the network settings on the DVR to match those on your router and forwarded the ports needed by the DVR to enable remote access over the Internet you will be ready to remotely view your cameras using a webcam program based on an ActiveX control For this to work you will have to enable the ActiveX control options that are built into Internet Explorer It is strongly suggested that you be running the latest version of Internet Explorer currently IEQ As of this writing the QS434 is being updated to work with IEQ In the interim continue to use IE 8 The instructions below will describe the process using both version 8 and 9 of Internet Explorer ACCESSING THE DVR USING INTERNET EXPLORER User Account Control for Windows Vista and Windows 7 Some users of computers using Windows Vista or Windows 7 operating systems may receive an error message informing o
4. Name and Password needed for the router Select ules MEREM WERTA FORT Utii PPOE from the Type pull down menu and hit WEE PORT goat OK Enter the User Name and Password into PPPOC WANE the appropriate fields PAGITORD 202 P0 154 173 DEFAULT 12 1 4 ACTIVATING DNS DOMAIN NAME SERVER Once you have completed the previous sections you are able to operate your DVR remotely However in order to activate features such as the ability to send e mail alerts from your system as well as being able to access it using a conventional web address you will need to obtain the DNS Domain Name Server number You will be obtaining this number from your router and entering it into the appropriate field within your DVR s Network Setup window STEP 1 Open a web browser and enter your router s IP gateway address into the address bar This address is the second set of numbers you wrote down in Section 1 1 Obtain an IP Address and it ends with 001 This should open your router s control panel STEP 2 Locate your router s Status window it may also be named Information or Info it will list the DNS number copy this down a Router inal Browser Windows Internet Explorer 0 http 81 919 622 24 DEVICEINEO DEVICE INFORMATION All of your Internet and network connection details lt INTERNET SESSIONS WIRELESS Subnet Mask 255 255 255 0 Secondary DNS Server null L
5. for this zone STEP 15 Click OK Prepi Gp AGT Pee i re parna By pores i pen e feat STEP 16 Click Apply pera Tenn Ef vautra ifort banier He Lana EF rag STEP 17 Click OK we STEP 18 Close Internet Explorer PICTURE 2 14 You are now ready to access the DVR using Internet Explorer 22 2 2 REMOTE MONITORING The system features a built in browser based software that allows you to access your system remotely over your local area network LAN or over the Internet using Internet Explorer T em e eee Se een eee Si di g E E im PL bb oe or E in jih fae dp Jei iip B Dua hf i ees Bae fee Fe a a ee De a rl es ep ie ee b eo w PICTURE 2 15 The software will install the first time you access the DVR through Internet Explorer and will allow you to operate the network remotely The DVR supports access over LAN and WAN also supports IP and domain name access LOGGING IN REMOTELY After you have installed the remote monitoring USER LOGIN software any time you acces the DVR from SER M i your computer you will have to sign onto the DVR through the Login window Select LAN or INTERNET from the drop down menu and click LOGIN The process will last for 1 2 minutes PICTURE 2 16 23 THE LIVE VIEW WINDOW Live Viewing Controls After logging in the Remote Surveillance main screen will appear in your browser e Click LIVE at the top of the main screen e Click the display mode icon
6. select the inetial path for Hiei teal Glee i chile gio C Vluetooth Heed apace nh EB Fron spaco GME KA PICTURE 4 35 E ii e Tat ireal big eyo CAE C PICTURE 4 36 STEP 4 After installation is complete click the MEye icon to run the program STEP 5 The program will open to the main window Channel Select the channel you want to monitor When you select a channel it will connect to the DVR automatically Connect Disconnect Connect to the DVR or end your monitoring session Settings You will need to enter the Settings menu when you first access this program in order to configure the phone to access the DVR Function PTZ Directional Controla PICTURE 4 38 PTZ Focus PTZ Iris Controls Snapshot The default save path for Snapshot images is is Program gt MEye gt photo 7 3 A 45 Settings When you log in for the first time you will need to configure your phone to connect to the DVR in the Settings menu Mobile QQeye Yj d 2 52 GD Username Seang Password admin Server 220 135 73 35 User Name The same you use on the ahii DVR Port 18600 ii 4 Channel cam02 Password The same you use on the ONR Address The public IP or dynamic araona domain name of DVR Port The server port is the mobile port you set up in DVR Fa a Channel Set the default channel you want to check PICTURE 4 39 Display Mode Mobile geye gt TAE zest Tapp
7. to log into your DVR In some situations where only your router is disconnected or powered off while your DVR is unaffected you may have to restart your DVR to refresh the information on the Network Setup page to get the new IP address To avoid this issue return to the Network Setup window and change the pull down Type menu to Static Click on Apply to save your changes before exiting the menu IMPORTANT As of this writing 2Wire brand routers do not support Static IP Because of this in the event that your router has to restart you will need to repeat the steps to obtain the new IP address Connecting the router to an uninterruptible power supply UPS can prevent this issue 1 2 OPENING PORTS DMZ If you wish to access your DVR outside of your local network you will need to configure your DMZ stands for Demilitiarized Zone and is a way to instruct your router to allow data to pass router to allow data to pass through its firewall using specified ports This is referred to as to and from the ports you specify Most current models of routers feature DMZ Port Forwarding and does not constitute a security risk for your network as it only allows for specific communication to and from your DVR For QS series DVRs the three ports that will be forwarded are 80 100 and 9000 Below are two methods available which will forward ports for the vast majority of users UPnP and DMZ Please be advised that you will only need to use one process or th
8. DVR Network Type Select network mode WIFI or 3G 38 IPHONE AND IPAD System requirements iPhone or iPad with at least 800KB of free space STEP 1 Open your iPhone and click Tures App Store g STEP 2 Under the search bar type Meye and click search button Download the Mobile Viewing Pirr TY Shs Ap Sone Pokat Application for free the file name is iFhone Apps coe ais Meye MEyo STEP 3 Click the Meye icon the e PAi ing 08 20K application will install on your iPhone i A PICTURE 4 21 Once the application is installed on your phone you can log in and access your system Function 92 101 88 69 Channel buttons gt Start Stop JL Next channel group AN Program information PICTURE 4 22 39 Settings STEP 1 Click the MEye icon to launch the program STEP 2 Click Settings Enter the IP Address 92 101 88 69 address of your system or DDNS address into the Address field STEP 3 Enter the port number of your Account Info system Default setting is 100 Port 100 a o User ID admin STEP 4 Enter the same username and password that you use to log onto the DVR STEP 5 Click Back And click play The Mobile Viewer will connect automatically STEP 6 Use the channel number buttons to switch between cameras You can only view one channel at a time Password x i H PICTURE 4 23 If you are having trouble connecting please c
9. KBERRY System requirements Smartphone OS 5 0 or 6 0 Your phone must support H264 video Installation The needed software files MEye cod and MEye alx can be found on the disk that comes with your DVR STEP 1 Connect the BlackBerry to your PC via USB Cable STEP 2 Launch BlackBerry Desktop Manager and run select Import Files STEP 3 Locate MEye alx it may be easier to copy the two files to your hard drive and click on OPEN The files will be imported to your phone Deskop Manager will show that MEye is now installed on your phone PICTURE 4 16 PICTURE 4 17 37 Downloads STEP 6 Remove the USB Cable and go the Download Menu on your phone MEye PICTURE 4 18 STEP 7 Launch the software to reach Ji 2 st aa the main screen 4 Function Channel buttons Start Stop Normal View Magnified View Snapshot PICTURE 4 19 Settings lt r gt Server indo Next channel group Addrets EITEL Feri l Program information ea pape Se eee The icons which are not defined above are AN non functional Network Type Ma Es EZ o PICTURE 4 20 TY Settings Click on the gear icon to open the settings window and enter the required information to allow the phone to connect with your DVR Server Address The DVR s public IP address or DDNS Server Port DVR s port server setting 100 by default User ID The same User Name used on the DVR Password The same User Password used on the
10. M SERVICE MYQ SEE COM M HOST NAME USER NAME PASSWORD DEFAULT APPLY EXIT PICTURE 1 14 1 6 RESOLVING CONNECTION ISSUES There are several hardware related situations which can prevent the DVR s port from being properly forwarded The presence of multiple routers or the routers not featuring UPnP or DMZ are the two most common issues DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK If there is more than one router between the DVR and the Internet it will block communication to and from your system To find out the number of routers on your network you will need to download a FREE router detection program STEP 1 Go to http www pcwintech com shanes toolbox STEP 2 Click on Detect Multiple Routers to begin the download ee pees ee ee Ea i ee es i ee g d i q Ses Pe ee et aise eaba Mints merg ied by em pega LA wpe eee ee ee Bea ge ee ee ee ee PICTURE 1 13 STEP 3 Unzip the application to install it D simple port torwar Libraries F detect_routers Documents OD detect routers STEP 4 Click on the detect_routers application to run it PICTURE 1 14 15 STEP 5 Click on CHECK NOW to fg r a detect how many Routers are in the E Detect Multiple Routers network Number Of Routers Possible ist Router 192 168 0 1 Possible 2nd Router 192 168 1 1 Routers Found 2 www Pow inTech com PICTURE 1 15 STEP 6 If there is only one router detected and you are u
11. OGS ROUTING MAC Address 00 24 01 77 f9 00 Default Gateway 81 919 622 24 Advanced DNS Disabled STATISTICS IP Address 81 919 622 249 Primary DNS Server PICTURE 1 10 Each brand of router is different Picture 1 10 shows an example of the location of the DNS number in a router s status window STEP 3 Return to the Network Setup window in your DVR and enter the DNS number into the field marked DNS using the Virtual Keyboard In cases where the DNS number on your router only shows one or two digits in a section you should enter zeroes BEFORE the number s to complete the three digit section STEP 4 Click Apply to save your changes before exiting the window You will need to restart your DVR for the changes to take effect If you are continuing on with the next section Setting up DDNS you can wait until making those settings before restarting TYPE DHCP M MEDIA PORT 09000 WEB PORT 00080 IP ADDR 196 281 941 066 AUTO 075 004 019 001 DNS 010 006 196 006 DDNS SETTINGS UPNP OPEN OCLOSE DEFAULT APPLY EXIT PICTURE 1 11 13 1 5 SETTING UP DYNAMIC DOMAIN NAME SERVICE This is an optional step which allows you to take advantage of Dynamic Domain Name Service or DDNS Not to be confused with DNS in the previous section DDNS allows you to enter a conventional web address when remotely logging into your DVR from outside of your network It also allows you to avoid having to repeat steps in Obtain an IP Address
12. QSee simplicity quality technology Remote Monitoring Setup Guide QS SERIES DVR MODELS PC with Windows Operating System _ iPhone Aaoi i ar gt m y BlackBerry Fere gt Select Models _ 3 Setup Guide for Remote Internet and Smartphone Monitoring MyQ See DDNS and Email Notification QSee Thank You for Choosing a Q See Product All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase Additionally our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase Permanent upgrading service is provided for the software and is available at www Q See com Be certain to make the most of your warranty by completing the registration form online In addition to warranty and technical support benefits you ll receive notifications of product updates along with free downloadable firmware updates for your DVR Register today at www Q See com Please see the back of this manual for exclusions 2011 Q See Reproduction in whole or in part without written permission is prohibited All rights reserved This manual and software and hardware described herein in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Trademarks All brand names and products are trademarks or registered tra
13. XIT PICTURE 3 1 For the example below we will use Gmail The settings can be found under Options when logged into your Gmail account If you have a corporate mail server you will need to consult with your IT department regarding proper settings STEP 1 Select ON in the pull down menu to the right of EMAIL STEP 2 SSL Leave SSL turned OFF SSL deals with encryption Only advanced users should enable this option STEP 3 SMTP PORT Enter the SMTP port of your email server Gmail s is 465 STEP 4 SMTP Enter the SMTP address of your email server For example smtp gmail com STEP 5 SEND EMAIL The from address of your alerts STEP 6 SEND PW Enter the password of your sending email account STEP 7 RECV EMAIL Enter the destination email address for your notifications STEP 8 Click APPLY and then click CLOSE in the confirmation window STEP 9 Click EXIT in all menus until all windows are closed 32 4 1 ENABLING MOBILE SURVEILLANCE You can access your DVR from your cellular phone running Windows Mobile Pro 6 0 or later Symbian S60 3rd or later Android Blackberry Curve 8900 Bold 9700 Tour 9630 or iPhone on 3G networks We have included the software or the links to it for your phone on the disk accompanying your DVR Instructions for operating the software is included on the following pages as well as separately on the disk as well Be sure to check our website from time to time to see if updated software has
14. been released NOTE Before you can use mobile access you need to setup the network configuration on the DVR and forward ports 80 100 and 9000 from the router the DVR is attached to to the IP address of the DVR as described in Chapter 1 The Mobile Setup window is found in the Advanced Menu To configure mobile notification settings PICTURE 4 1 STEP 1 Under MOBILE NETWORK select 3G STEP 2 Under MOBILE PORT enter your mobile port number STEP 3 Click APPLY Click CLOSE in the confirmation window MOBILE NETVORE 3 GU WOBILE PORT 100 DEFAULT APPL EXIT PICTURE 4 2 33 4 2 MOBILE SURVEILLANCE SOFTWARE ANDROID STEP 1 Insert the CD that comes with your DVR into your computer STEP 2 Plug your phone into your computer using a USB cable STEP 3 Open up your sync software for your phone STEP 4 After clicking on the Application installer Red box in Picture 4 3 the installer will display the image shown in Picture 4 4 STEP 5 Click the next button and browse the CD to locate the Android1 5 apk file STEP 6 Click Next then Finish 34 PICTURE 4 3 Wrk corer fo ihr Appi lee De air Wired PICTURE 4 5 Tengri the Apple Leer Wira PICTURE 4 6 STEP 7 Go to your phone and install Meye by clicking on the Install button on the screen STEP 8 Once installed click on Open to access the program Below Meye s main screen are the program controls
15. camera at a time A Bare a imi imm Vids oN eee PICTURE 2 20 To use the replay menu ee ee en ee ne ee g M STEP 1 Click PLAYBACK at the top of the main screen The main screen will be grey STEP 2 Click REFRESH below the calendar to view the recorded files for the current month Normal recording is indicated by a clock icon alarm recording alarm loss and motion events are indicated by an exclamation mark icon STEP 3 Double click a file from the File List to playback the file in the main screen The icon in the file list changes to gt Control playback using the buttons at the bottom of the main screen F i l Hooy H 1E M 3 H p ls a a Ly ee i PIR F wert s ime o o oan ETTE Cm d PICTURE 2 21 The blue bar above BACKUP indicates the can click and drag the playback marker to Fast play advance or rewind playback as needed Switch between pause play download progress The green marker above PLAY indicates playback progress You STOP top play SLOW Slow play SEARCH Use the calendar and drop down menus to search for recorded video on your system e Click lt gt to change the month on the calendar Dates with recorded video data will appear in bold e Click the date Recorded video files will populate the File List e In the Channel drop down menu select a specific channel or select ALL CHANNEL and then click SEARCH e In the Type drop down menu sele
16. ct COMMON normal recording ALARM or ALL TYPE and then click SEARCH e Double click the file from the File List to playback the file in the main screen 28 me OF i T me ee ee ee bh j m EE aia 10 nii n RG fed n di BT Otho 4 Apoo 01 Oo aon ona e OD ea ii aa OHO OOK od iaa ede d 010ta Hei D 1 TEET TAT 04 OI HIHHH p oH E PICTURE 2 22 H ESER H H REMOTE BACKUP You can backup recorded video files from your system to your PC using the Replay menu in the remote surveillance software To backup files remotely STEP 1 Click REPLAY at the top of the main screen STEP 2 Select a date s on the calendar and click REFRESH STEP 3 Double click a file from the File List to begin playback STEP 4 Click BACKUP Backup begins to C DVR ip_address Backup NOTE If you play back a file you must wait for the file to load before backing it up otherwise you may receive an error message PICTURE 2 23 When file backup is complete click OK in the confirmation window The confirmation window will show the save path of the backup file The files will be saved with the 264 extension m and can be viewed with the Player software ETE iiz i a Evei a ai pp Bees rr a y iali hrei included with your DVR or available on our ii website E j PICTURE 2 24 29 REMOTE SETUP Network Use the Setup tab to configure the set
17. demarks of their respective owners Q See is a registered trademark of DPS Inc Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties either express or implied of any kind with respect to completeness of its contents Manufacturer shall not be liable for any damages whatsoever from misuse of this product 2 This remote monitoring guide contains information extracted from the user s guide and presents it in this smaller document for your convenience and was accurate at the time it was completed However because of our ongoing effort to constantly improve our products additional features and functions may have been added since that time and on screen displays may change We encourage you to visit our website at www Q see com to check for the latest firmware updates and product announcements Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble free manner Please take the time to read and follow all instructions and pay attention to alerts as shown below IMPORTANT Red boxes with this icon indicate warnings To prevent possible injury or damage to the product read all warnings before use NOTE Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system 4 1 Enabling mobi
18. e to select that option and then click Apply AUTO 075 004 019 001 STEP 3 Enter the DVP s IP address in the area provided This is the first DNS 199 210 011 701 string of numbers you wrote down a au SS ee na Sd ae es ee a Proceed to the end of this section for instructions on how to confirm that your ports Biska Wine a in Section 1 1 Obtain an IP DEFAUL APPLY EXIT Address PICTURE 1 5 aes eee are open using an online tool STEP 4 Click on Apply or Save as appropriate to preserve your settings IMPORTANT If you connect your system to your network using UPnP you should NOT forward your ports as described in DMZ as it will create connectivity problems You may skio to Confirming that Ports are Opened PICTURE 1 7 10 11 CONFIRMING THAT PORTS ARE OPENED Whether you used UPnP or DMZ to open your ports you should confirm that they have been opened without being blocked by going to www canyouseeme org using a computer connected to the same router as the DVR STEP 1 Enter 80 into the box labeled What Port a Browser Windows Internet Explorer 68 a http canyouseeme org J a Open Port Check Tool CanYouSeeMe org Open Port Check Tool This page will serve as a free utility for remotely verifying a port is open or closed It will be useful for users who wish to check to see if a server or ISP is blocking certain ports STEP 2 Click on th
19. e Check button STEP 3 You should see a green Success message What Port Success I can see your service on 81 919 622 24 on port 80 Your ISP is not blocking port 80 PICTURE 1 8 If you get a red error message you will need to return to the DVR s Network Settings page and change the Web Port to 81 83 or 85 and click Apply to save your changes The DVR will need to reboot to use the new settings You can then reattempt the check by entering that new number in the Port field STEP 4 Repeat for ports 100 and 9000 If ports 100 and 9000 are blocked then use a number in that range ie 110 9100 etc This website will also display your Public IP address near the top of the page above the box where you entered your port number This is the number which you will use to access the DVR using a web browser or your mobile device from outside of your local network away from the building in which your DVR is located Please note that if you had to use a different port number than 80 for the web port you will have to add a colon and that port number to the end of the address shown Example 82 919 622 24 81 1 3 CONNECTING VIA A MODEM PPPOE If you are going to attach the DVR directly to a DSL or Cable modem instead of a router you will want to select the PPPOE option in the NETWORK options This method is instead of UPnP or DMZ and only applies if you are not using a router Contact your ISP for the User
20. e other to connect and implementing both will actually cause connection difficulties Accessing your router s DMZ controls The exact location of DMZ within the router s settings vary by manufacturer so please consult your router s manual for the location of this feature The method for accessing your router s settings however is pretty standard STEP 1 Open a web browser and enter UPNP your router s IP address into the UPnP or Universal Plug n Play is an industry standard set of networking protocols which address bar This address is listed in allows networked devices to instantly locate each other and communicate Most routers your Router s manual This should produced since 2009 feature UPnP At this time you should consult your router s manual open your router s control panel to ensure that it features UPnP As of this writing 2Wire brand routers DO NOT have UPnP capability and users of these routers as well as other routers without UPnP functionality will Pictures 1 6 and 1 7 show two examples need to use the DMZ method described immediately below this section to forward their ports of the location of the DMZ controls By default your DVR comes pre configured STEP 2 Once you have located the with UPnP turned on This setting is TYPE DHCP DMZ controls ensure that they are accessible in the Network Setup window If Se e A enabled or turned on WEB PORT 00080 UPnP is not ERA as Open yon will need E T ee
21. f a codec that is missing or not installed This conflict can be resolved by turning off User Account Control UAC Windows Vista STEP 1 Open the Control Panel accessible by clicking on the Windows icon in the lower left of your screen PICTURE 2 1 User Accents aca Farny Sahety eo a ip pari corey tor ay aa STEP 2 Select User Accounts and i nde Family Safety manga wet a STEP 3 Select Add or Remove User Account PICTURE 2 3 18 See 2 Contec Penal b Uom Accounts and arrei Safety Uae STEP 4 Select the desired user account Checde he sciu you woul STEP 5 Select Turn User Account Control on or off ai Craver E dierent nor Fillion pi piete PICTURE 2 4 STEP 6 Uncheck the box next to Use User Account Control UAC to help PICTURE 2 5 protect your computer STEP 7 You will then be asked to restart your computer for the change to take effect PICTURE 2 6 Windows 7 STEP 1 Open Up the Start Menu 4 Microsoft Office Outlook 2007 accessible by clicking on the Devices and Printers f f ES Sticky Notes Windows icon in the lower left of your Default Programs screen 7 aa Help and Support l Adobe Acrobat gt All Programs STEP 2 Type uac into the search bar Shut down and hit ENTER The User Account Control will open or you will be offered a link to click to open it PICTURE 2 7 STEP 3 Move slider to lowest setting and press OK 19 Sett
22. hannels in single channel full screen quad and split screen configurations Ea START RECORD iJ Volume Mute Select a channel outlined in red and then click the bars to increase SE STOP decrease volume click the icon to mute un mute volume PICTURE 2 18 Audio capable cameras or powered microphones not included required for audio listening and recording 24 25 PTZ CONTROL You must have a PTZ camera not included connected to the system in order to use the PTZ controls Controlling a PTZ Camera e Select the channel of the connected PTZ camera s e Click the navigation arrows to pan and tilt the camera e Click to control zoom focus and iris e Enter presets e Click SETTING HAND and CLEAR to further control presets SCREEN CAPTURES Use the remote surveillance software to take a snapshot of the channels on the main display screen Screen Captures can be useful for your own records or may be needed by authorities in case of a security incident To take a screen capture STEP 1 In Live Viewing select the channel you want to capture The selected channel will be highlighted in a red frame STEP 2 Click STEP 3 Click OK in the confirmation window Screen captures are saved as BMP files to the default save location C DVR 26 PLAYBACK Use the Playback menu to search and playback recorded video on your system NOTE When playing back video files online you can only view a single
23. heck the wireless network configuration on your phone 40 SYMBIAN OPERATING SYSTEM STEP 1 Copy the install program MEye sisx appropriate to your version of the Symbian operating system from the CD included with your DVR to your mobile phone Use MEye 3rd for third edition and MEye_5th for fifth edition The default save path is memory card STEP 2 Click the program to install it STEP 3 Choose to install the program to the phone s internal memory or onto an SD card PICTURE 4 24 Program instal P p 0 qq Resco TTPod installserver exe nnlnrn iar Installing g Boy oot a PICTURE 4 25 ft Program instal y Gap 0 es qq i l Resco Install 659KB to Mobi le Phone 116984 kB A N95 SD en 2514792 kB 3 PICTURE 4 26 41 STEP 7 When MEye launches it will LASAGA STEP 4 Allow the program to connect to open to the main window with the network TYPE PPPOE G controls appearing underneath the MEDIA PORT 09000 video viewing portion of the screen WEB PORT 00080 PPPOC NAME PASSWORD Function on 7 DNS 202 096 134 133 DDNS SETTINGS UPNP 0 DEFAULT 8 Next Channel Group o Jet o AEE PICTURE 4 27 STEP 5 The message Install successful will display after the a Program instal PETT program is finished installing p d The snapshot default save path is C Data az Bijan Images i A qq Settings V 3 sever port Re
24. icon Function Channel buttons PA Start Stop Normal View Magnified View Snapshot Settings Next channel group AN Program information Snapshots are saved to the phone s default gallery directory Channels r Do you wani to insiall this applicabon Allow this application ta Application installed PICTURE 4 8 92 101 88 69 layer ready PICTURE 4 9 Select a channel by clicking on its button and the program will open the corresponding channel and show its video feed By default Meye will show the buttons for channels 1 through 8 By selecting the channel group button you can switch to channels 9 through 16 35 fo Settings Clicking on the gear icon will take you to the setup window Address The DVR s public IP address or DDNS Port DVR s port server setting 100 by default User ID The same User Name used on the DVR Password The same User Password used on the DVR You can switch between normal viewing mode Picture 4 11 and a magnified view of the camera s feed Picture 4 12 In addition the display will automatically switch to full screen mode Picture 4 13 if you tilt your phone horizontally Video Display 92 101 88 69 i TF MOROREN PICTURE 4 12 Server Info Address 42 101 58 69 Port Account Info User IB admin Password eee BH PICTURE 4 10 92 101 58 69 peels ee PICTURE 4 1 PICTURE 4 13 BLAC
25. ing Up ActiveX Control STEP 1 Open Internet Explorer STEP 2 Click on Tools STEP 3 Select Internet Options in the pull down menu STEP 4 Click on the Security Tab STEP 5 Select Trusted Sites STEP 6 Click on the Sites button STEP 7 Uncheck the Require server verification https for all sites in this zone button STEP 8 Type the DVR s IP address obtained during Network Setup or DDNS domain name into the Add this website to the zone box STEP 9 Click the Add button STEP 10 Close the window 20 Ae in ele ao eg a mrar mm a i el F a id aS ed Bo Bepi h eg ieee ene seg rm E m Arpa Ei m PICTURE 2 10 os can eck amd rererers mentees fiom thes pone All mentees in iha ore ll Lie fee pores aury setings espe 77 LS LS Mists LPS SB pE eh TE a MM Qi Eiane werthestien frii fer al e in hee oe PICTURE 2 11 STEP 11 Click the Custom level button STEP 12 Pull down the Reset to menu button and select Low Emma toore macy caran emesis gene Atornced amp 8 Ei Pan pane colar arirala Pa yi m rug net to daraa pour computer or rar Abi hay Set ee ee r Laut ee ye eq eee PICTURE 2 12 fae Ese Wem Tamen Jesi hiep PICTURE 2 13 21 STEP 13 Click the Reset button STEP 14 Click Yes when asked Are you sure you want to change the setting
26. ing on the screen will switch between apping on the screen will switch betwee Charnet fandt disconnect santting normal viewing mode and full screen mode t 51 prm i St re ee I a i LE Pa D CELL GL j re T a Fe it ie LLG bma a ik a a i ae ee pipip l PICTURE 4 40 46 Q See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase Additionally our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase Permanent upgrading service is provided for the software Liability Exclusions Any product malfunction or abnormalities in operation or damage caused by the following reasons are not within the free service scope of our company 1 Equipment damage caused by improper operation 2 Improper equipment operation environment and conditions e g improper power extreme environmental temperatures humidity lightning and sudden surges of electricity 3 Damage caused by acts of nature e g earthquake fire etc 4 Equipment damage caused by the maintenance of personnel not authorized by Q See 5 Product sold over 12 months ago In order to fulfill the terms of your warranty you must complete the registration process after purchasing our product To do this simply fill out the User s Information Card on our website at www Q See com 47
27. le surveillance 33 1 REMOTE ACCESS 6 4 2 Mobile surveillance software 34 1 1 Connecting your DVR to a Network 6 Android 34 Before you get started 6 BlackBerry 37 Obtaining an IP address 7 iPhone and iPad 39 Static IP 9 Symbian Operating System 41 Windows Mobile 44 1 2 Opening Ports 10 eal o Q SEE PRODUCT WARRANTY 47 Confirming that ports are opened 12 Questions or Comments Contact Us 48 1 3 Connecting via a modem 12 PPPOE 12 1 4 Activating DNS Domain Name Server 13 1 5 Setting up Dynamic Domain Name Service DDNS 14 1 6 Resolving Connection Issues 15 Determine the number of routers on the network 15 Setting up DMZ in router 2 17 2 REMOTE MONITORING 18 2 1 Accessing your DVR remotely 18 Accessing the DVR using Internet Explorer 18 2 2 Remote monitoring 23 Logging in remotely 23 The live view window 24 Recording 25 PTZ control 26 Screen captures 26 Playback 27 Search 28 Remote backup 29 Remote setup 30 3 E MAIL NOTIFICATION 32 Rev 1 6 10 31 11 4 5 In order to access your DVR remotely you must connect it to a router or a modem Using a router allows you to connect to your DVR from other computers on your LAN Local Area Network in addition to over the Web Directly connecting to a modem makes your DVR available for connection through the Internet only If you are using a router and wish to access your DVR from outside your LAN either over the Internet or from your mobile device then that router must be connected to the Inte
28. nected directly to the Internet rather than to another router if Internet access is desired as multiple routers can create problems with connectivity You will also need to have a computer connected to the same router at least temporarily to make certain settings If after following the instructions you are still not able to access your DVR please see Section 1 6 Resolving Connection Issues later in this chapter BEFORE YOU GET STARTED You will need to have e Your router s brand model number and manual The manual is also usually available on your router s manufacturer s website e The Manuals and Software CD that came with your DVR It contains necessary software and links to other important programs which are mentioned in this guide e Your router s password the default password should be in your router s manual OBTAINING AN IP ADDRESS Each device on a network both a LAN or the Internet has a specific IP address This address is what allows different devices on the network to communicate with each other Your QS series DVR displays its IP address in the Network Setup window STEP 1 Using the mouse right click MAIN MENU on the screen and then select Main KEY LOCK Menu in the pop up shortcut menu CHN SWITCH DIGITAL ZOOM VIDEO SEARCH PICTURE 1 1 STEP 2 Select ADVANCE in the Main Menu window lt gt ADVANCE PICTURE 1 2 STEP 3 Click on NETWORK in the Advanced Settings Menu
29. rnet The instructions below will guide you through the process of configuring your DVR for remote access Once completed you will be able to access and control your system using one of two addresses You will have a local IP address usable by computers connected to the same router as your DVR This address can also be used by wireless devices as long as they are able to also connect to your router s WiFi signal Once you leave the area covered by your local network you will need to use a Second address to access the DVR This is the address which will allow you to connect to your system from anywhere in the world with Internet access And by using Q See s free DDNS service MyQ See com more on this later you ll be able to do so using a conventional web address If you are using a router proceed with Section 1 1 If you are connecting directly to the Internet via a modem then begin with Section 1 3 1 1 CONNECTING YOUR DVR TO A NETWORK First and foremost you will need to physically connect your DVR to a router This router can be part of an existing network of computers or it can be the router modem supplied by your Internet Service Provider ISP to connect you to the Internet This connection will be made by plugging the included Ethernet cable into the port on the back of the DVR marked RJ45 Your DVR is not designed to be connected wirelessly to a network It is also recommended that the router that the DVR is connected to should be con
30. s to view the main screen in single channel quad or split screen configurations You can also double click a channel at any time to view it in single channel m a A a as e Click to show or hide all the channel windows e Click to start stop manual recording to your PC on ALL channels For more details see RECORDING e Select a channel outlined in red and then click the audio bars to increase or decrease listening volume Click the icon to mute unmute ji NOTE The Talk function is not enabled on this DVR SCC HHRH see OTE oom BO a RECORDING You can record video directly to your PC using the remote surveillance software lt fal a en 5 PICTURE 2 17 To record video to your PC From Live viewing click to start stop manual recording to your PC on ALL channels Item Function LIVE PLAYBACK SETUP and LOGOUT Main display screen for live viewing and playback Time stamp appears on each channel NOTE You will record video to your PC regardless of the recording mode on the system itself By default recorded files are saved in C ADVR Iip_address Record BE OPEN WINDOW Channel number appears in the top left corner SHORTCUT MENU E PTZ Control PTZ control for any connected PTZ cameras not included Right click any channel to open the Shortcut CLOSE id Click the icons to show hide channels take screen captures and Menu m OPEN ALL record m CLOSE ALL 7 Display Modes Click the icons to view c
31. sco When you log in for the first time you will 18000 dt fi h t tt a TTPod need to con igure youl phone to connect to 4 User name erate kt ps nl e the DVR in the Settings menu Default Access Point Please select the network GPRS EDGE 38G Install successful A Sever Address The public IP or dynamic domain name of DVR ee en rr Server Port The server port is the quest i 7 ancl i Tone z PICTURE 4 28 mobile port you set up in DVR STEP 6 Locate the MEye icon in the User Name The same you use on the Application menu and launch it E Applications n DVR ia Password The same you use on the y oj O DVR Fl Channel Set the default channel you Cameri i want to check Select Apply after you are finished with your settings 2 Sever address 125 89 62 187 eee a E E OSA sf cua RE Ea eee E EA s Ey s guest PICTURE 4 29 PICTURE 4 33 42 WINDOWS MOBILE STEP 1 Copy the installation program named windows mobile cab from the included CD to the Documents folder on your mobile phone STEP 2 Click on the program to begin the installation The program should be installed onto the phone rather than onto a removable memory card or other device STEP 3 Click the Install button to begin the installation 44 lait ay Busig lab ay YEI CE Fiabe 1s O 20K 2 aleotte Aa 1328 De thay att O8 2 25 aE tray 2 Lae j Dogu OFF 41 fee Le Meee ie Flea
32. sing UPnP then you will need to turn off that setting and attempt to connect using DMZ as described in Section 1 2 Opening Ports If you are using DMZ check to make sure that the UPnP option is turned off If Multiple Routers are Detected If there are multiple routers you will see a display similar to Picture 1 16 If so it may be preferable to connect your eS DVR and computer to the router that connects directly to the Internet However this is not always possible depending upon your particular situation PICTURE 1 16 In this case you will need to proceed with the next section and set up DMZ in the second router to allow communications to pass through it from the first If only one router is detected you will need to consult your router s manual 16 SETTING UP DMZ IN ROUTER 2 a Detect Multiple Routers STEP 1 Login into Router 1 by putting Jetect Multiple Routers the IP of Router 1 into the Internet Number Of Routers Detected Explorer browser as in the example shown in Picture 1 17 where the IP address of Router 1 is 192 168 0 1 STEP 2 Find the status page on the router settings that shows the WAN Internet IP address and write it down this WAN IP address STEP 3 Log into the Router 2 by putting the IP of Router 2 into the Internet Explorer browser as in example Possible ist Router 192 168 0 1 shown in Picture 1 17 where the IP Possible Ind Router 192 168 1 1 address of Router 2 is 192 168
33. the same as on the DVR Host Info Click pe PST REO to access system information interface See Figure 4 3 14 This interface includes hard drive status remaining recording time firmware version and MAC Address All the information is fixed it cannot be changed PICTURE 2 27 PICTURE 2 31 30 31 The system can send an email notification with a JPEG snapshot for triggered events on the system Selecting Email Setup in the Alarm Setup menu will open the Email Setup menu Your DVR will need to be connected to the Internet either through a router or by being directly connected to a modem in order to be able to send out email alerts NOTE Depending upon your settings the system can generate a lot of e mail alerts For that reason we recommend setting up a dedicated e mail address specifically for the system to send alert notices If you do not have your own e mail system Such as a corporate mail server you should consider using a free e mail provider However because many free e mail services allow only a limited amount of e mail traffic we specifically recommend using Google s Gmail service with its higher limit Similarly you will want the alert e mails to go to a different account than the one sending them This will ease your management of these alerts EMAIL SSL SMTP PORT oo0000 SMTP SEND EMAIL SEND PW RECV EMAIL Er F INTERVAL 003 3 240MIN TEST EMAIL SET SET EMAIL CC IDEFAULT APPLY E
34. tings of your system from a remote location If the Main Click to access setup interface Menu is open on the system you will not be able to make changes to the system from the the parameter settings are the same as on remote location the DVR Opening Remote Setup Click SETUP at the top of the main screen The Remote Setup menu features the following tabbed options Record Alarm PTZ Network Setting Host Info Click ne to enter into setup interface this interface include record alarm PTZ network setting and system information six menus Setting Click Pre to access setup interface the parameter settings are the same as on the DVR Record Click EE to enter into setup interface the parameter settings are the same as on the DVR PICTURE 2 29 BANDWIDTH Set the bandwidth in kbps 128k 192k 256k 384k 512k 1024k that you want to allocate for traffic depending on the available internet bandwidth This bandwidth does Alarm Setting not include audio Click ALARM to enter into setup interface the parameter settings are the same as on the DVR FILE SAVE PATH The save path of captured picture and recording video IE login password and DST settings you can set as DVR setting TE TE TE Maintenance Click ARTENANCE to access maintenance PICTURE 2 26 gt interface you can reboot DVR or remotely upgrade firmware PTZ Click tlic to access setup interface the parameter settings are
35. when if your ISP reassigns IP addresses Q See offers DDNS service for free at www MyQ See com and your DVR is configured accept account information from that site STEP 1 Open a browser window and go to www MyQ See com STEP 2 Register with the website and follow the instructions for creating a domain name The website will display your pubic IP address and your domain name which will look like this http example MyQ See com STEP 3 Return to the Network Setup Window in your DVR and click on the DDNS Settings button to open the DDNS Setup window STEP 4 In the DDNS Setup window turn DDNS on to reveal the other required fields Select MyQ See com as the service and enter the domain name along with the user name and password you used to create your account STEP 5 Click on Apply and then exit the window to return to Network Setup Click Apply again and then exit You will need to restart your machine for the settings to take effect 14 NEW USER REGISTRATION EMAIL ADDRESS PASSWORD PASSWORD CONFIRM FIRST NAME LAST NAME SECURITY QUESTION My first phone number v ANSWER CONFRIM YOU RE HUMAN New Captcha Enter the text you see above Submit Reset PICTURE 1 12 TYPE DHCP M MEDIA PORT 09000 WEB PORT 00080 IP ADDR 196 281 941 066 AUTO 075 004 019 001 DNS 010 006 196 006 DDNS SETTINGS UPNP OPEN OCLOSE DEFAULT APPLY EXIT PICTURE 1 13 DDNS oN
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