Polycom SPECTRALINK 2000 User's Manual
Contents
1. Notice Polycom Inc has prepared this document for use by Polycom personnel and customers The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom nor be implied to grant any license to make use or sell equipment manufactured in accordance herewith Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice and the reader should in all cases consult Polycom to determine whether any such changes have been made No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity response time performance suitability for use or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose or give rise to any liability of Polycom whatsoever Contact Information Please contact your Polycom Authorized Reseller for assistance Polycom Inc 4750 Willow Road Pleasanton CA 94588 http www polycom com PN 1725 36138 001_E doc About this Guide PN 1725 36138 001_E doc Polycom is the market leader in multi cellular wireless telephone systems for the workplace We manufacture a range of products to suit any size installation All Polycom products use our LinkPlus digital integration technology to integrate with various digital2. NEC NEAX 2000 and 2400 System LinkPlus Interface Guide SpectraLink 6000 System SpectraLink 8000 System July 2008 Edition o 1725 36138 001 e POLYCOM Version E LinkPlus Interface Guide NEC NEAX 2000 and 2400 System Trademark Information Polycom and the logo designs SpectraLink LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom Inc in the United States of America and various countries All other trademarks used herein are the property of their respective owners Patent Information The accompanying product is protected by one or more US and foreign patents and or pending patent applications held by Polycom Inc Copyright Notice Copyright O 1998 to 2008 Polycom Inc All rights reserved under the International and pan American copyright Conventions No part of this manual or the software described herein may be reproduced or transmitted in any form or by any means or translated into another language or format in whole or in part without the express written permission of Polycom Inc Do not remove or allow any third party to remove any product identification copyright or other notices Every effort has been made to ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc
3. 1725 36092 001 Available at http www polycom com usa en support voice proprietary_wire less proprietary_wireless html SpectraLink 8000 Telephony Gateway Administration Guide for SRP 1725 36028 001 SpectraLink 8020 8030 Wireless Telephone and Accessories User Guide 1725 36023 001 SpectraLink e340 h340 i640 Wireless Telephone Configuration and Administration SRP 72 1065 09 Available at http www polycom com usa en support voice wi fi wi fi html Telephone Switch Interface Matrix 1725 36128 001 Available at http www polycom com usa en support voice wi fi pbx_integration html Customer Support Polycom wants you to have a successful installation If you have questions please contact the Customer Support Hotline at 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time For Technical Support technicalsupport polycom com For Knowledge Base http www polycom com usa en support voice voice html 4 PN 1725 36138 001_E doc About this Guide Icons and Conventions This manual uses the following icons and conventions N Caution Follow these instructions carefully to avoid danger amp Note these instructions carefully Label This typeface indicates a key label or key on SpectraLink hardware PN 1725 36138 001_E doc 5 Plan the Interface The system administrator programs the telephone system for use with the Wireless Telephone System using th
4. Assign Extension Numbers The Wireless PN 1725 36138 001_E doc The wire contractor should inform the system administrator which port numbers have been designated for the handsets The system administrator may use the Extension Assignments Worksheet at the end of this document to track the port numbers extensions users and features assigned to handsets Telephone Display The SpectraLink Wireless Telephone will display the telephone number as it is dialed The NEAX ETJ 16DC 2 has a two line by 20 character display The handset display is 2 lines by 16 characters therefore some NEAX messages will be truncated when displayed on the handset The first two and last two characters will be truncated Certain characters may be used by the system that are not implemented in the handset Flashing characters are not implemented on the handset nor is rolling or scrolling of text Handset indicators Line indicators are associated with line access keys Status indicators or icons are associated with voicemail low battery function other functions and service interruption A left or right arrow is displayed when the screen can be toggled either left or right to display more Characters When lines are programmed as shown on the key map diagrams the numeral icons on the handset display will be mapped to any deskset LEDs associated with the corresponding feature keys The line icons will be displayed as follows Line S
5. 6138 001_E doc The System Administrator programs the NEAX for use with the SpectraLink 6000 System or SpectraLink handsets using the NEC Maintenance and Administration Terminal Copy settings from a wired set If possible copy the settings from a wired telephone with similar settings and restrictions to a handset Once this is done you can program the options on one handset then copy the programming to other handsets or groups of handsets If your NEC systems are networked you may prefer to build each set individually rather than use the Copy feature Program features for handset Program the following features for the handsets e Prime Line Selects the line that users get when they go off hook To give users inside dial tone when they go off hook assign Intercom as Prime Line e Ringing Line Preference Controls the way a station answers a ringing line To assign outside lines to display at all handsets but not ring at all handsets Disable Direct Ring e Toll Restrictions Control which lines are allowed to make or receive outside calls They are programmed through a series of toll tables which are then assigned to lines and stations If you copied an existing wired set Toll Restrictions will be set correctly for the handset LinkPlus Interface Guide NEC NEAX 2000 and 2400 System e Class of Service Assign the handsets to the Class of Service with the appropriate features or functions delete dash to make this one sent
6. all other handsets e Groups of handsets are programmed alike Handsets are grouped into classes that are programmed alike Depending on the capabilities of the switch the system administrator can program LinkPlus Interface Guide NEC NEAX 2000 and 2400 System model handsets then use the model as a template to program the other handsets e All handsets are different All handsets are programmed differently so each handset will be programmed individually Before installation the parameters of the wired phones should be verified to plan the parameters required for the handsets Line assignment The handset supports up to nine line resources Which lines should ring at this handset and which lines will be selected when the user goes off hook Line appearances Should this extension number appear on any other telephone On which sets should it ring Coverage Where is this handset forwarded on busy no answer Does it belong to a pickup group Toll restrictions Should any special restrictions be assigned for incoming or outgoing calls Programmable keys Determine which features if any should be programmed on the handsets These assignments may emulate assignments on the user s wired set If possible identify a wired set that is programmed exactly or close to the way the handsets should be programmed This set can be used to copy the programming to the new handsets 8 PN 1725 36138 001_E doc Plan the Interface
7. e normal administration terminal or procedures Programming can be done after the handsets are registered Recommended programming includes assigning extension numbers to the handsets and programming features on the telephone system so they are easily accessible from the handsets For analog interfaces macro codes are in the document relating to configuring the system See SpectraLink 6300 MCU Operator s Console SpectraLink 6100 MCU Installation and Operation or SpectraLink 8000 Telephony Gateway Administration Guide for SRP The following information will help the system administrator set up the SpectraLink Wireless Telephones to operate in a way that feels familiar and comfortable to users Plan Programming PN 1725 36138 001_E doc Digital Interface programming for the Wireless Telephone System will be faster if it is planned in advance by verifying the parameters and features on the current telephone system and wired phones The system administrator must assign extension numbers to the handsets and plan the functions trunk access toll restrictions system features ringing options etc to be programmed for the handsets One of these scenarios concerning how the handsets are programmed should apply to this site e All handsets are programmed alike All handsets will be programmed exactly the same Depending on the capabilities of the switch the system administrator can often program one handset and use it as a model for
8. ence or is it more correct to have a colon then anew sentence imperative e Coverage and Pickup Groups Assign the handsets to a coverage and or pickup group so unanswered calls will be appropriately covered e Unused features Disable any speakerphone or loudspeaker features such as voice announce as these are not supported on the handset Copy settings to other SpectraLink Wireless Telephones After the handsets have been programmed copy the programming to all like handsets The installer can now test the handsets 16 PN 1725 36138 001_E doc Extension Assignments Worksheet Shelf Interface Module _ 4 Handset Ext Name Module Comment A Circuit Handset 1 4 Handset 2 2 Handset 3 3 Handset 4 4 Handset 5 5 Handset 6 6 Handset 7 7 Handset 8 8 Handset 9 9 Handset 10 10 Handset 11 41 Handset 12 12 Handset 13 13 Handset 14 14 Handset 15 15 Handset 16 16 PN 1725 36138 001_E doc
9. lus Interface Guide NEC NEAX 2000 and 2400 System Configuration Scroll to Telephone Switch Type and press enter to change this field from the Submenu of PBX types select NEC NEAX Refer to SpectraLink 8000 Telephony Gateway Administration Guide for SRP for details on configuring the Telephone Switch Type Key mapping the Handset to Emulate ETJ 16DC 2 Functionality LEA LINE 1 LINE 2 LINE 3 LINE 4 o LINE 5 LINE 6 LINE 7 LINE 8 LINE 9 4 J C an VW N NY FCN 6 FCN 7 FCN 8 FCN 9 FCN 5 FCN J000 OO i 666 _ 6888 NEAX ETJ 16DC 2 Key mapping The FCN number and LINE number labels represent the key sequence on the handset mapped to the corresponding key on the desk set PN 1725 36138 001_E doc NEC NEAX 2000 and 2400 The handset function menu default settings are shown in the table below these may be changed as described above in Function Menu Programming Some of these functions Mute Redial Forward etc are activated by softkeys or FCN menu options on the SpectraLink 6000 and SpectraLink 8020 8030 Wireless Telephones FCN 0 FNC FCN 1 MUTE FCN 2 TRF FCN 3 CNF FCN 4 LNR SPD FCN 5 RECALL FCN EXIT MENUS Program NEC NEAX PN 1725 3
10. switch platforms Using LinkPlus technology Wireless Telephones handsets emulate digital telephone sets to deliver advanced capabilities such as multiple line appearances and LCD display features This document explains the programming or administration required to use the host digital switch with the following Polycom products SpectraLink 6000 System SpectraLink 6300 MCU The SpectraLink 6300 MCU supports up to 3 200 handsets and up to 1 000 Base Stations Up to 25 shelves can be interconnected for maximum system capacity SpectraLink 6000 System SpectraLink 6100 MCU Designed for smaller installations supporting up to 64 handsets and up to 16 Base Stations Up to four MCU controllers can be interconnected for maximum system capacity SpectraLink 8000 Telephony Gateway The SpectraLink 8000 Telephony Gateway is a wireless telephony product that provides high quality packetized voice communications using the Internet Protocol IP Different models of SpectraLink Wireless Telephones vary in functional capabilities This document covers the basic operational features of all handsets However certain handset or PBX features may not be supported by your emulation LinkPlus Interface Guide NEC NEAX 2000 and 2400 System Related Documents SpectraLink 6300 MCU Operator s Console 1725 36125 001 SpectraLink 6100 MCU Installation and Operation 1725 36097 001 SpectraLink 6020 Wireless Telephone and Accessories User Guide
11. tate Handset Line Status Icon State On hook Off Off hook On Ringing Fast flash On hold Slow flash LinkPlus Interface Guide NEC NEAX 2000 and 2400 System Feature Programming Requirements When planning the interface the following information must be taken into account Line sequences The handset uses two types of key sequences to access PBX features and multiple lines Line sequences are those where the user presses the LINE key and then a number key The key map design designates line keys that should be programmed for line appearance so that they correspond to line sequences on the handset The LINE icon on the handset will reflect activity on the corresponding deskset key For this reason it is recommended that line appearance keys be used only for line access If only one line is assigned to a particular handset leave the other designated line keys identified on the key maps unassigned The corresponding handset LINE key sequences will then have no function Function sequences Function sequences are those where the handset user presses the FCN key and then a number key Designated function deskset keys programmed to system features such as Transfer and Conference may have their corresponding menu items display on the handset function menu See the key map diagram for the function keys that are available for feature programming Function Menu Programming SpectraLink 6300 MCU The function men
12. tones provided by the host system will be passed through to the handset PN 1725 36138 001_E doc 11 2 NEC NEAX 2000 and 2400 This section describes the recommended programming to use the Wireless Telephone System with an NEC NEAX 2000 or NEAX 2400 telephone system The procedures assume e The NEAX is installed and operational in an approved configuration See Telephone Switch Interface Matrix for tested configurations e A trained NEAX technician or system administrator will be on site with the Installer to program the system e The SpectraLink 6000 System or SpectraLink 8000 Telephony Gateway is installed and the handsets are available for programming Set the Switch Interface Type PN 1725 36138 001_E doc SpectraLink 6100 MCU The SpectraLink 6100 Master Control Unit requires the switch interface type to be configured using the front panel keys The configuration procedures are detailed in SpectraLink 6100 MCU Installation and Operation SpectraLink 6300 MCU When configuring the SpectraLink 6300 MCU the PBX interfaces are available as sub menu selections when defining the Interface Module type using the SpectraLink 6300 MCU Operator s Console Refer to SpectraLink 6300 MCU Operator s Console for details on configuring the Interface Modules SpectraLink 8000 Telephony Gateways Connect to the SpectraLink 8000 Telephony Gateway using the serial or modem interface From the Main Menu choose Gateway 13 LinkP
13. u text defaults for the handsets associated with the SpectraLink 6300 MCU can be changed via the SpectraLink Operator s Console PN 1725 36138 001_E doc Plan the Interface SpectraLink 6100 MCU For the SpectraLink 6100 MCU the handset function menu text can only be changed via remote configuration through the services of Polycom s Customer Support SpectraLink 8000 Telephony Gateways Function menu text options can be changed in the Administration Console of the SpectraLink 8000 Telephony Gateways Hold The Hold feature should be programmed to the Hold key as shown on the key map diagrams so that when the Hold key or softkey is pressed on the handset the call is placed on hold Mute The handset Mute function is hard coded to FCN 1 on the PTB4xx handset This function sequence is recommended but the system administrator can assign the Mute function to any available function key sequence or leave the function unassigned The SpectraLink 6000 and SpectraLink 8020 8030 Wireless Telephones use a Mute softkey Speakerphone If a handset such as the PTB 4xx has no speaker the SPKR and ANS keys on the ETJ 16DC 2 are not mapped to keys on the handset Ring types Handset ring types soft normal vibrate etc are programmed by the handset user and are not accessible or changeable by the system switch Whenever possible the audible ringer on the handset will follow the cadence provided by the system switch Call progress
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