Polycom SE-225 User's Manual
Contents
1. Flash Timingi ea EAEE A Changing Flash Timing ceeeceseseseeeecseeeeeeeeeeseeseeaeeaees Restoring Flash Timing Default Restoring System Factory Default Settings cc eee 2 24 Information Retention During a Power LoS seeeeees 2 24 TROUBLESHOOTING ooo cece eeeeeneneees 3 1 TROUBLESHOOTING ann aaa 3 2 No Dial Tone In Speaker Mode Short Silences Echoes or Clipped Speech iesiri aiinta ion stich ateentaseaviaaecy 3 2 Difficulty with Hearing the Other Party eee 3 2 Blank Display s es Physical Damage REGULATIONS AND WARRANTY 0 4 1 U S REGULATOR YINFORMATION 4 2 Radio TV Interference eee cee eeeeeseeeceeeeeseeeeseseeseseees 4 2 Federal Communications Commission FCC Notice 4 2 Signaling Method cis ii cc sacccscsseisccsavuscssvastdeensvciccssasecasenassicsevsads 4 3 Hearing Aid Compatibility 0 00 ccc ececeeceeseeeeeeeeeeereeeeeeeeeeees 4 3 Testing Emergency Numbers ccceseseeeeeeeeeeeeeeeeeeeeeeeees 4 3 CANADIAN DEPARTMENTOF COMMUNICATIONS NOTICE cece cess ceeeeeeeeeeeees 4 4 POLYCOM LIMITED WARRANTYAND LIMITATION OF LIABILITY eects ee cseteeeeeeaee eae 4 4 Limited Watrahtyi ossis teitt a eaor en 4 4 Limitation of Liability sesssscnsnscninienpn ai 4 5 ADDITIONAL INFORMATION A 1 HEADSETS A 2 About Headsets A 2 Headset Types A 3 Headset Selections sss ssieciesssssticcsiavsanisxenisnen dieser eevee A 3 SoundPoint Pro Professional2. TWNOT WH POLYCOM A Don t forget to mail in yourOwnerRegistration Card ce Polycom Inc 1565 Barber Lane Milpitas CA95035 Telephone 408 526 9000 or toll free 1 800 POLYCOM z Facsimile 408 526 9100 Internet www polycom com m nw m int Pro SoundPoint z Model SE 225 m Installation Instructions 7 v and User s Guide ce POLYCOM Z Polycom SoundPoint Pro and the Polycom logo design are registered trademarks of Polycom Inc in the U S m and various countries 2000 Polycom Inc All Rights Reserved 1725 06215 001 Rev A 14 Operate using only the power source indicated on the console label i M PO RTANT SAFETY 15 Do not allow anything to rest on the power cord Do not place the unit where the cord might be abused by pets children or foot traffic j N ST RU CTI o N amp 16 Do not overload wall outlets or extension cords When using your telephone equipment the following safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons SAVE TH ESE i NST RU CTI o NS 1 Read and understand all instructions 2 Follow all warnings and instructions marked on the instrument 3 SoundPoint Pro will not operate during a period of power loss For placing emergency calls during periods of power loss be sure to have at least one telephone that operates with telephone line level power in your
3. Message waiting supported for FSK protocol and most analog PBXs SOUNDPOINT PRO OPERATION Chapter 2 SoundPoint Pro Professional Conference Phone Operation MAKING CALLS ANSWERING CALLS HANGING UP Tips for Using the Line Keys 1 When a UNE key is pressed that line becomes active and any other active lines are disconnected unless placed on Hold prior to pressing the UNE key 2 When the CONF key is pressed all active lines and lines on Hold are linked in the conference 3 When the HOLD key is pressed all active lines are placed on Hold Inactive lines remain inactive 4 If SoundPoint Pro is hung up active lines are disconnected but lines on Hold remain on Hold Handset Making Calls Pick up the handset listen for the dial tone Answering Calls Pick up the handset Hanging Up Hang up replace the handset Headset Put on headset press the HEADSET key and listen for the dial tone Press the HEADSET key on the console make sure your headset is on first Press the HEADSET key Speaker Press the SPEAKER key listen for the dial tone Press the SPEAKER key on the console Press the SPEAKER key Notes Pressing a UNE key will activate the phone in Speaker Mode for that line by default Changing Modes Pressing a UNE key fora line that is ringing will cause the phone to go off hook in Speaker Mode for that line To Switch Between Modes at Any Time D
4. FCC Registration Number and Ringer Equivalence Number REN for the equipment You must upon request provide this information to your phone company Note REN is not required for some types of analog ordigital facilities This equipment uses an RJ11 An FCC compliance telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all those devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area NOTE REN is associated with loop start and ground start ports Do not use forE amp M ordigital ports If your telephone equipment causes harm to the telephone network the Telephone Company may discontinue your service temporarily If possible they will notify you in SoundPoint Pro Professional Conference Phone Regulations and Warranty 4 2 advance But if advance notice is not practical you will be notified as soon as possible You will be in
5. SELECT again to clear the entire Incoming Call History List SoundPoint Pro Professional Conference Phone Operation 2 15 Outgoing Call History Directory The Outgoing Call History Directory is a record of all calls dialed from the Speed Dial List the Incoming Call History List via redial or dialed manually The information stored in each entry reflects the source from which it was dialed If dialed from the Speed Dial List for example the entry can contain a phone number and name If dialed manually the entry will record only a phone number Entering the Outgoing Call History Directory Press SELECT to view the Main Menu options scroll W to OUTGOING CALLS Press SELECT again to enter the Outgoing Call History List SMITH JIH 353 705 Viewing Outgoing Call History Entries Upon entering the Outgoing Call History List the display will show a record of the most recently dialed call Use the A key to scroll through the entry list Hold the A key down to accelerate through the list quickly The information displayed in an entry is dependent upon the method by which the call was dialed Below is an example of a manually dialed call with auto formatting disabled Timeline of call Onder of p cement Pho te number Scroll for uto tormatting disabled more entries If an outgoing call is dialed from a list that contains a name the Speed Dial List or the Incoming Call History List the name will be shown on the first
6. SET ATTERPTS 15 TRIES 2 153 Enter the desired number of redial tries between 2 15 Press SELECT Enter the number of seconds between redial tries between 10 90 Press SELECT Selecting and Setting Telephone NumberAuto Formatting The auto formatting feature of SoundPoint Pro can automatically format phone numbers stored in the Incoming and Outgoing Call History Lists When numbers are received via Caller ID or as numbers are dialed each number can be automatically formatted when stored via the Incoming and Outgoing Call History Lists SoundPoint Pro provides three dialing plans to select from to format numbers for storage and for dialing 7 DIGITLOCAL D7 In most areas 7 digits are required to dial local tele phone numbers By entering your area code all numbers with a matching area code will be stored and dialed in 7 digit format for Incoming and Outgoing Call History 10 DIGITLOCAL D10 In some areas 10 digits will be required to dial local and long distance telephone numbers The 10 digit plan uses all 10 digits of a number when numbers are stored and dialed for Incoming and Outgoing Call History 11 DIGITLOCAL D11 In some areas 11 digits will be required to dial local and long distance telephone numbers The 1 1 digit plan uses all 10 digits of a number and adds a 1 at the beginning of the number when numbers are stored and dialed for Incoming and Outgoing Call History SoundPoint Pro Professional C
7. While in the Speed Dial List use the telephone keypad to spell out the first few letters for the entry you wish to locate e g to locate Allen press 2 5 5 3 6 SoundPoint Pro will display the first match in the directory as each key is pressed until the desired entry is located If no matching entry is found the display will read NO MATCH FOUND Dialing Speed Dial Entries Press the SPEED DIAL key at any time while viewing an entry to automatically dial that phone number Dialing Hot Key Priority Speed Dial Numbers Once assigned an entry with an assigned priority tag can be dialed by simply holding down the associated priority key 1 2 3 4 5 6 7 8 9 0 for 1 5 seconds Deleting Speed Dial Entries While viewing a Speed Dial entry you wish to delete press SELECT then scroll W to DELETE ENTRY Press SELECT The display will read DELETING ENTRYARE YOU SURE Press SELECT again to delete the entry Clearing the Speed Dial List CAUTION Clearing the Speed Dial Directory will permanently delete all Speed Dial entries in the directory with no recovery capability To clear the Speed Dial List first enter the Speed Dial Directory Scroll V to CLEAR SPEED DIALLIST Press SELECT The display will read CLEARING LISTARE YOU SURE Press SELECT again to clear the entire Speed Dial Directory Incoming Call History List The Incoming Call History List stores a record of the last 99 incoming calls received or missed The information stor
8. home or office 4 Unplug SoundPoint Pro from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use only a damp cloth for cleaning 5 This instrument can be hazardous if immersed in water To avoid the possibility of electrical shock do not use the telephone while you are in the bathtub or shower or when you are wet If you accidentally drop the telephone into water do not retrieve it until you have first unplugged the line cord from the modular wall jack Do not reconnect the telephone until it has dried thoroughly 6 Avoid using the telephone during electrical storms in your immediate area There is a remote risk of electric shock from lightning Urgent calls should be brief Even though protective measures may have been installed to limit electrical surges from entering your home or business absolute protection from lightning is impossible 7 If you suspect a natural gas leak report it immediately but use a telephone away from the area in question The telephone s electrical contacts could generate a tiny spark While unlikely it is possible that this spark could ignite heavy concentrations of gas 8 Never push objects of any kind into the telephone through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock Never spill liquid of any kind on the telephone If liquid is spilled however refer servicing to proper service personnel 9 To
9. keep the headset out of the way when not in use Insert the hanger into the opening at the right rear of the console You are now ready to use yourSoundPoint Pro Professional Conferencing Phone KEYS AND OPERATIONAL FEATURES Line teys Connection pot S2 character LED To choose lines 1 or 2 fon back panel fe lines 16 characters Cont ence Phs active lines intoa CoOnterence Speed dal Speaker f Rear microphone A Rear mic Enhances 360 Toggle noth conference Upton Gontrok phone Select f functions includ ing enter direasto res i ye ae Yoke LOD Dee gach menu EESE i trast soro lk options sekt g raidh To and progam aj phone textures E ieee AUE Bact Headset Moves badeand Drot when rmwigating menu opto re and Speta making selecto rs Onfott Aash FR edal Had Front microphone SoundPoint Pro Professional Conference Phone Introduction and Installation oe VISUAL INDICATORS Line keys LOD Display Green Line active Shows time of day Ried Lire in use farother escheresic ri Call du mto n Blinking green On hold Diresctor ies Slow blinking red Message waiting Frog am img menus Fast blinkirg red Line i amp ringing Caller ID into rmat n Yo lume vele Rear mig Green in use Gondere nee Green Go ference mode more than one actie Lite Mule Red Micts off all modes Headsel Green Headset mode actie Speaker Green Speaker mode active
10. line of the display Pressing the key will toggle between the name and the Time and Line number upon which the call was made Following is an example of the same outgoing call dialed from the Speed Dial List SoundPoint Pro Professional Conference Phone Operation ee Pari Hame of caller Toggk or Onder of timedae line pheement Phone number jawo rmatting enb ld Dialing Outgoing Call History Entries Press the SPEED DIAL key while viewing any entry to automatically dial that entry s phone number Exporting Entries to the Speed Dial List Outgoing Call History entries can be exported to the Speed Dial List To export an Outgoing Call History entry locate the entry you wish to export then press SELECT Then follow the instructions on Page 2 15 Exporting Entries to the Speed Dial List Deleting Outgoing Call History Entries While viewing an Outgoing Call History entry you wish to delete press SELECT then scroll V to DELETE ENTRY Press SELECT the display will read DELETING ENTRY ARE YOU SURE Press SELECT again to delete the entry Clearing the Outgoing Call History List To delete clear the Outgoing Call History List first enter the Outgoing Call History Directory then scroll W to CLEAR OUTGOING CALLLIST Press SELECT The display will read CLEARING LISTARE YOU SURE Press SELECT again to clear the entire Outgoing Call History List SoundPoint Pro Professional Conference Phone Operation 2 17
11. other party Both parties should turn off any noisy equipment while talking v Try calling again to see if another line provides a better connection v Check that the power adapter is plugged into a working outlet and the power plus is securely plugged into the console You Can t Hear v Use the A key to adjust the volume for handset headset or speaker YourCaller Can t HearYou v If using the handset check the handset cord connections v Be sure that the phone is not on Mute as indicated by the lit LED on the Mute Key v If using a headset check the connection to the console and make sure that the microphone is properly positioned in front of your mouth v If using the speaker and the listener is having trouble hearing participants seated behind the phone activate the rear microphone SoundPoint Pro Professional Conference Phone Troubleshooting 3 2 Blank Display v Check that the power adapter is plugged into a working outlet and the power plug is securely plugged into the console Physical Damage v If physical damage is severe enough that the internal parts become visible disconnect SoundPoint Pro immediately Do not reconnect it to the telephone network until SoundPoint Pro is repaired v Ifyou need more help call your Polycom reseller or call Polycom Technical Support at 1 800 POLYCOM SoundPoint Pro Professional Conference Phone Troubleshooting 3 3 SOUNDPOINT PRO REGULATIONS AND WARRANTY C
12. press SELECT to view the line setting options for that line Scroll V to EDITRING TYPE Line 2 of the display will show the current ring type setting Press SELECT again to set Ring Type SET RING TYPE RINER 3 To toggle between and listen to the ring types available use AW to scroll through the options Each ring will be played as the options appear on the display Press SELECT to choose the desired ring Entering Local Telephone Numbers forEach Line While viewing a line setting status press SELECT to view the line settings options for that line Scroll V to EDITTELNUMBER Line 2 of the display will show the current telephone number configured for the line Press SELECT again Enter the desired phone number on the keypad Use special characters as desired v For spaces press HOLD v For hyphens press REDIAL v For brackets press FLASH once for and again for when ready When the number appears as desired press SELECT Setting Primary Line forYourPhone Assigning a Primary Line reduces the likelihood of conflicts when two phone lines are used in parallel more than one phone user has access to a line SoundPoint Pro allows you to set the Primary Line used for your phone The Primary Line is automatic ally selected when the phone is taken off hook by lifting the handset pressing the HEADSET key or pressing the SPEAKER key While viewing a line settings status press SELECT to view the line setting options for th
13. will be in good working order on the date Polycom or its authorized reseller delivers or installs the system whichever is later Warranty Date If you notify Polycom or its Authorized Dealer within one year of the Warranty Date that your system is not in good working order Polycom will without charge to you repair or replace at its option the system components that are not in good working order Repair or replacement parts may be new or refurbished and will be provided on an exchange basis If Polycom determines that your system cannot be repaired or replaced Polycom will remove the system and at your option refund the purchase price of your system or apply the purchase price towards the purchase of another Polycom system If you purchased your system directly from Polycom Polycom will perform warranty repair in accordance with the terms and conditions of the specific type of Polycom maintenance coverage you selected Awritten explanation of Polycom s types of maintenance coverage may be obtained from Polycom by calling 1 800 451 0995 in the continental U S only If you purchased your system from a Polycom Authorized Dealer contact your reseller for the details of the maintenance plan applicable to your system This Polycom limited warranty covers damage to the system caused by power surges Unless otherwise expressly agreed to in a written agreement signed by Polycom Polycom will not be responsible under this limited warranty for damage
14. 1 and dial the number of the first conference participant When the party answers ask him to hold while you add the other participant Press HOLD 2 Press UNE 2 and dial the number of the second participant When the party answers tell him you will add him to the conference 3 Press the CONF key All participants are now in the conference Se Ge Adding a Caller on an Inactive Line Incoming Call 1 When a new call is received ask the active participant to Hold Press the HOLD key 2 Press the UNE key to answer the incoming call 3 Tell the incoming caller you will add him to the conference 4 Press the CONF key Outgoing Call 1 Ask the active participant to Hold while you call another participant Press the HOLD key 2 Press the inactive UNE key and dial the number of the person you wish to add 3 When the person answers tell him he is being added to the conference 4 Press the CONF key Placing Conference on Hold To put a conference call on hold press the HOLD key The other participants will not be able to talk to each other Press CONF to return to the conversation Dropping a Conference Participant Press the UNE key of the participant you wish to drop from the call SoundPoint Pro Professional Conference Phone Operation Ne eS Cae aaa 26 4 Way Volume Control Handset Headset Speaker Press the AW keys at any time during a call to adjust volume SoundPoint Pro will maintain the same volume for f
15. CTION AND INSTALLATION 1 1 INTRODUCTION ccceceeesceseereeteeeeeeeeeseeeeeee 1 2 UNPACKING 1 3 INSTALLATION 1 3 Preparing for Installation 20 0 0 eceseecceeecceeeeeeeeeeeeeeeeeeeeeneeeees 1 3 Line Interface Module LIM ccccesccessesteesseesseeseeeseeeseeee 1 4 Installing the Phone cceeceeseeseecceeeeseeeceeceeeeeeeeseeeeeeeeaeeaes 1 4 GETTING CONNECTED 1 5 Phone Power and Data Connections ccccccssccesseeesseeeesees 1 5 Handset Connection ccccccccessccseessecesecesecsseeeeeeeeseeneeseeesees 1 5 Headset Connectiona aseta aerei inerea deroan i A E 1 5 KEYS AND OPERATIONALFEATUREG ccscccsssssesseeteeeees 1 7 VISUALINDICATORS ornen nn T AEE NTN 1 8 SOUNDPOINT PRO OPERATION MAKING CALLS ANSWERING CALLS HANGING UP Tips for Using the Line Keys Changing Modes More on Making Calls Selecting a Line Using Redial and Repetitive Redial ccc eeeeeseeeeereeees More on Answering Calls cece cece esesseeeseceeseeeeeeeeseee 2 3 When More Than One Incoming Line is Ringing 2 3 Second Calls on an Inactive Line eee eee 2 3 SPEAKER MODE Zilei toeea nirio Rar AS EEA 2 4 Individual Mode s s sesesseeseseseseseresesesererrrsrrrsrsereresesesesrsrsrsese 2 4 Group Mode areen sriain iio eR EEEN E A 2 4 HEADSET MODE sae e e S 2 5 CONFERENCE MODE siressa aei eire NEE EES 2 5 Using LINES se arenero E E
16. Conference Phone User s Guide SOUNDPOINT PRO INTRODUCTION AND INSTALLATION Chapter 1 SoundPoint Pro Professional Conference Phone User s Guide viii INTRODUCTION Thank you for selecting SoundPoint Pro clearly the best choice in professional office communications SoundPoint Pro is designed to give you unparalleled conferencing quality combined with the convenience of an integrated headset interface all in a full featured portable desktop unit Your SoundPoint Pro delivers the following features v Full Duplex Conference Phone v 3 way Integrated Conference Bridging v Integrated Caller ID and Caller ID on Y 4 Way Independent Volume Control with Call Waiting Memory v 99 Number Speed Dial Directory v Distinctive Rings for Each Line v 99 Number Incoming Call History v Programmable Repetitive Redial v 99 Number Outgoing Call History v Any Key Dialing v Integrated Headset Amplifier Keypad w Portable Single Cable to Console Activation and Headset Hanger Design v Keypad Activated Rear Mic for v One Touch Hot Key Priority Group Conferencing Speed Dialing v And much more SoundPoint Pro is designed for you by Polycom the World s number one provider of conferencing products From small companies to the Fortune 500 from the smallest conference rooms to the largest boardrooms you will find more Polycom conferencing products in more places than all of our competitors combined And now we ve designed Soun
17. Line Settings Directory The Line Settings Directory allows you to view status of and program options for a variety of line configuration settings including Setting Ring Volume for each Line Setting Ring Type for each Line Entering Local Telephone Numbers for each Line Enabling or Disabling Caller ID for each Line v v v v Setting Primary Line for Your Phone v v Editing Line in Use Voltage Threshold v Restoring Factory Default Settings for each Line Entering the Line Settings Directory Press SELECT to view the Main Menu options scroll W to LINE SETTINGS Press SELECT again to enter the Line Settings Directory The current line settings status for Line 1 will show on the display Scroll W to view the current line settings status of line 2 Telephone Number Line _Seroll for other Ring Type line status Ring volume Primary Setting Galler ID enabled Setting Ring Volume forEach Line While viewing a line settings status press SELECT to view the line settings options for that line EDITRING VOL is the first option Press SELECT Use AY to adjust ring volume to the desired level The ring will be heard on the speaker as it is being adjusted When the desired ring volume level is found press SELECT SoundPoint Pro Professional Conference Phone Operation ee 0 18 Setting Ring Type forEach Line SoundPoint Pro has 5 different ring types available for each line While viewing a line settings status
18. List Scroll V to ADD NEWENTRY press SELECT to begin adding an entry Enter the phone number on the keypad Use the BACK key to back up and correct any mistakes Enter special characters if desired v For spaces press HOLD v For hyphens press REDIAL v For brackets press FLASH once for and again for when ready Press SELECT to save the number Enter the name Enter each letter by repeatedly pressing the key associated with that letter until the letter you want appears on the display Use special characters above as desired You are however limited to 13 characters Press SELECT to save the name You will then be prompted to select a Priority Tag for the entry Assigning Priority Tags Hot Key priority speed dialing priority tags can be assigned to 10 Speed Dial List entries You will be prompted to enter a priority tag as each speed dial name and number entry is completed SET PRIORITY TAG 4 5 8 7 8 9 94 SoundPoint Pro Professional Conference Phone Operation ee 2 10 The available priority tags with 1 being the highest priority will be listed on the bottom line of the LCD Use the AW keys to move the blinking cursor over the priority tag you wish to assign or select N for No Tag then press SELECT Once assigned entries with priority tags will be listed at the beginning of the Speed Dial Listing in assigned priority Editing a Speed Dial Entry If you wish to edit a Sp
19. Y LIWE 39 f CALL LIMIT 9 CALL LIMF EXPORT Speed Dial Listing Lists telephone numbers and names of contacts you program and store in your phone Stores information imported from the Incoming and Outgoing Call Histories Dials any number in the listing when the SPEED DIAL key is pressed Incoming Call History Records calls you have received or missed Records Caller ID information including name and telephone number when you subscribe to your telephone service provider s Caller ID service Dials any number in the history when the SPEED DIAL key is pressed Outgoing Call History Line Settings System Settings F FOR MATFINS Records calls you have dialed from the Speed Dial Listing Call Histories or manually Dials any number in the history when the SPEED DIAL key is pressed Stores and displays line configuration parameters Contains programming options for line setting parameters including restoration of factory default line settings Stores and displays system configuration parameters Contains programming options for system parameters including restoration of factory default system settings Speed Dial Directory Entering the Speed Dial Listing Press SELECT to view the Main Menu Directory options The Speed Dial Directory is the first menu option SPEER BIAL List 99 FREE EMTRIES Programming Names and Numbers Up to 99 separate entries can be stored in the Speed Dial
20. at line Scroll V to EDITPRIMARY Line 2 of the display will show the current primary line selection Press SELECT again Find the desired primary line number display using the AW keys Press SELECT again to choose the desired primary line number SoundPoint Pro Professional Conference Phone Operation 2 19 Enabling orDisabling CallerID for Each Line While viewing a line settings status press SELECT to view the line settings options for that line Scroll V to EDITCALLER ID Line 2 of the display will show the current Caller ID status for that line Press SELECT again EDIT CALLER ID ENABLER Use A to change Caller ID status When the desired status displayed press SELECT again Editing Line In Use Voltage Threshold While on hook hung up SoundPoint Pro will indicate if another phone computer or Fax machine is using one or both phone lines by lighting the UNE key LED indicators solid red Line in use detection is accomplished by detecting the voltage on each line which changes when a line is in use Different phone systems may have different line in use voltages SoundPoint Pro allows you to change the line in use voltage threshold to account for voltage variances by telephone system If the SoundPoint Pro Console s line in use indicators are not lighting solid red while a line is being used by another device try changing the line in use voltage settings until the correct level is achieved While viewing a line s
21. dPoint Pro for you with the same proven technology and high quality standards that have made us the most widely used conferencing product line in the World The enclosed Quick Setup Guide contains complete installation instructions and provides a summary of the most commonly used features including a description of the functionality of each key on the phone Detailed information about features and using your SoundPoint Pro is available in this User s Guide SoundPoint Pro Professional Conference Phone Introduction and Installation 1 2 UNPACKING The following items are included in your SoundPoint Pro Check the list before installation to assure that all items are accounted for If you are missing any items contact your SoundPoint Pro distributor Quick Guide User Guide SoundPoint Pro Console Handset and Cord Power Adapter Line Interface Module LIM T Phone Cords 2 Quick Reference Phone Number Label Headset Hanger Console Cable a m e es Power Adapter Sound Poin Pro Line Inert Module LIM 3 eee dConso Cable ij Handset and Cord ao Mee a ee User s Guide ze k e Quick Setup Guide Sey Headset Hanger Humber Label T Phone Cords 2 INSTALLATION Installation of SoundPoint Pro is easy Refer to the Quick Guide for detailed quick setup instructions Preparing to install your phone includes deciding where you want to install the phone locating the power outlet closest to your phone locating your exis
22. desired press SPEED DIAL to automatically dial the number SoundPoint Pro Professional Conference Phone Operation E TA Exporting Entries to the Speed Dial List Phone numbers and names in the Incoming Call History list can be exported to the Speed Dial List as Speed Dial entries Enter the Incoming Call History directory then scroll A to locate the entry you wish to export Use the key to correctly format the phone number for dialing see previous section prior to exporting the entry Press the SELECT key The following display will appear EXPORT TG SPEED BEAL LIST Press SELECT again to export the entry The phone number will appear on the top line of the LCD Use the BACK key to insert any desired modifications When the number appears as desired press SELECT The name will now appear on the top line of the LCD Use the BACK key to insert modifications When the name appears as desired up to 13 characters press SELECT again Deleting Incoming Call History Entries While viewing an Incoming Call History entry you wish to delete press SELECT then scroll V to DELETE ENTRY Press SELECT The display will read DELETING ENTRYARE YOU SURE Press SELECT again to delete the entry Clearing the Incoming Call History List To delete clear the Incoming Call History List first enter the Call History List then scroll V to CLEAR INCOMING CALLLIST Press SELECT The display will read CLEARING LISTARE YOU SURE Press
23. eE EE AA TEA 2 5 Operation sasar A a EE EA 2 6 Establishing a Conference Call sssssssssesesesreeeseesrssses 2 6 Adding a Caller on an Inactive Line eeeeeseseeeeeees 2 6 Placing Conference on Hold cece eeeeeeeeeeeee 2 6 Dropping a Conference Participant 2 6 4 WAY VOLUME CONTROL Handset Headset Speaker Dial Tone ACCESSING USING AND PROGRAMMING DIRECTORIES cece cee eeeeeeeeeeeeeeee 2 7 Navigating the Directories ccseseseeseeseeseereeteeeeeeeeeeneeneeee 2 7 Directory Structure SoundPoint Directory Descriptions and Overview SPEED DIALDIRECTORY o n Entering the Speed Dial Directory List Programming Names and Numbers 2 10 Assigning Priority Tags ccceseseesceceeseeseeeceeeeeceeeeeeeeeeeeeeees 2 10 Editing a Speed Dial Entry cece eeeseseeseeseeneeseeeeteeseeeenee 2 11 Viewing Speed Dial Entries 00 0 ceeeeeceeeseeeeeneeteeseeeeneeeees 2 11 Viewing Directory Programming Options 2 11 Speed Dial Directory Quick Locator Feature ceeeee 2 12 Dialing Speed Dial Entries ceeceeeeeseeseeeeeteeeeeneeeeeees 2 12 Dialing Hot Key Priority Speed Dial Numbers 0 2 12 Deleting Speed Dial Entries 000 0 ce ceeceeseeseeseeeeeeeeeeeeeeenees 2 12 Clearing the Speed Dial List ceeeeseeseeeeeteeneeeeeeeeenees 2 12 INCOMING CALLHISTORYLIST occ eee eseeeeeeees 2 12 Entering the Incoming Call History Directory ee 2 13 Viewing Incomin
24. ed in a Call History differs depending upon the Caller ID subscription status of the telephone line s connected to SoundPoint Pro Caller ID is an option offered by your telephone service provider usually for a fee SoundPoint Pro Professional Conference Phone Operation ie aoe 212 For a telephone line with Caller ID the following information is stored v Caller name v Caller phone number v Time and date the call was received v Line number 1 or 2 upon which the call was received For a telephone line without Caller ID the following information is stored v Time the call was received V Line number 1 or 2 upon which the call was received Asubscription to Caller ID service does not guarantee that the desired information for an Incoming Call History Entry is captured An Incoming Call History entry is only as good as the information received If the incoming Caller Subscribes to Call Blocking service v An ID BLOCKED or ID UNAVAILABLE message is displayed v ANO ID MESSAGE is displayed Or the Caller ID fields could be empty due to faulty data transmission Entering the Incoming Call History Directory Press SELECT to view the Main Menu options Scroll Y to INCOMING CALLS If incoming calls were received but not answered line 2 of the display will show the number of calls missed T THCORTAG CALLS If no new calls have been missed line 2 of the display will read NO NEWMISSED Press SELECT again to enter t
25. eed Dial List entry including priority tags first locate the entry then press SELECT The display will read EDITENTRY Press SELECT again Use SELECT to confirm a correct name or number entry or edit using the BACK key When you are satisfied with the changes press SELECT to confirm and move to the next line If you wish to edit only the Priority Tag press SELECT twice to confirm the name and phone number the display will read SETPRIORITYTAG Use the method described above to edit the Priority Tag Viewing Speed Dial List Entries Upon entering the Speed Dial Directory Listings if entries have been stored on the phone the display will default to the first entry in the Speed Dial List Multiple entries will be listed in the following order v Priority Tagged entries highest priority to lowest P1 P2 P3 P4 P5 P6 P7 P8 P9 PO then v Alphabetically SORE LAURA P SSF B54 F210 Use the A key to scroll through the entry list Hold the A key down to accelerate through the list quickly Viewing Directory Programming Options While in the Speed Dial Directory Listings scroll V at any time to view Speed Dial Directory options Options include deleting individual entries clearing the entire speed dial directory adding entries and editing entries See each specific option in this section for details SoundPoint Pro Professional Conference Phone Operation 2 11 Speed Dial Entry Quick LocatorFeature
26. er desk frequently Replacing the headset plug into the headset jack or putting the headset back on and adjusting it can be more cumbersome than picking up the handset or going off hook on the conference phone Most people however find headsets to be a valuable communications tool When using a headset in addition to a handset and conference phone the headset can become an indispensable part of a multi functional approach to business communications Some business and SOHO small office home office telephones like SoundPoint Pro are headset ready meaning they have a connector 2 5mm phone jack or a non standard connector for use only with the phone maker s headset and a separate button to go off hook without lifting the receiver Many headsets require an adapter amplifier to work with a business telephone Most of these headsets require plugging the amplifier into the handset jack then plugging the handset into a receptacle on the side of the amplifier This arrangement can be a nuisance especially since you must always take the handset off hook to use the headset To compound these problems some headsets require that you select DIPswitch settings to get the sound right and then adjust a separate volume control on the amplifier SoundPoint Pro has an integrated headset amplifier and complete compatibility with all telephone functionality SoundPoint Pro comes standard with a headset hanger There are many different options a
27. er the System Configuration Directory EDIT TIRE LZ 22PH Setting the Time of Day Upon entering the System Settings Directory EDITTIME is displayed Press SELECT to edit the time of day SET TEME 01 258 LAN Z FAS Enter the correct time hh mm After hours and minutes are entered a prompt will appear for AM or PM which can be set by pressing the 1 or 2 keys respectively When the correct time is entered press SELECT Setting LCD Contrast SoundPoint Pro allows you to control how light or dark the LCD display appears Enter the System Settings Directory then scroll W until you see EDIT LCD CONTRAST A progressive contrast status bar will show the current contrast setting Press SELECT Use the AW keys to adjust the LCD contrast to the desired level then press SELECT SoundPoint Pro Professional Conference Phone Operation 2 21 Setting Repetitive Redial Parameters Repetitive Redial automatically redials a telephone number that is either busy or is not being answered SoundPoint Pro allows you to configure the number of redial attempts up to 15 and the duration time between attempts up to 90 seconds when repetitive redial is activated Note Upper limits are set by telephony standards ForRepetitive Redial Enter the System Settings Directory then scroll V until you see EDITRPTDIAL Line 2 of the LCD will show the current values of attempts TRIES and duration between attempts SEC Press SELECT
28. ettings status press SELECT to view the line settings options for that line Scroll V to EDITIN USE Line 2 of the display will show the current line in use selection STANDARD ALTERNATE A or ALTERNATE B Press SELECT again Use AY to scroll through line in use status options When the desired status is displayed press SELECT again Restoring Factory Default Settings forEach Line All factory default settings can be restored at once for each line Make sure you wish to restore ALLfactory settings before proceeding with this feature While viewing a line settings status press SELECT to view the line settings options for that line Scroll V to RESTORE DEFAULT LINE SETTINGS Press SELECT again RESTORING LINEA ARE FOU SURE If you are sure you wish to restore all line settings press SELECT again SoundPoint Pro Professional Conference Phone Operation E ACR Sener 0 20 System Settings Directory The System Settings Directory allows you to view status of and program options for a variety of system settings including v Setting the Time of Day Setting the LCD Contrast Setting Repetitive Redial Parameters Selecting and Setting Telephone Number Auto Formatting Editing Flash Timing Restoring Default Flash Timing EEE SES SES SEE Restoring System Factory Default Settings Entering the System Settings Directory Press SELECT to view the Main Menu options scroll W to SYSTEM SETTINGS Press SELECT again to ent
29. formed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could effect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with the SoundPoint Pro please contact Polycom for information on obtaining service or repairs The Telephone Company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning No user serviceable parts are contained in this equipment This equipment may not be used for coin service provided by the Telephone Company Connection to party lines is subject to state tariffs Contact the state Public Utilities Commission or Corporation forinformation Do not attempt to repair this equipment yourself For repair or warranty information contact Polycom Customer Service 1 800 POLYCOM Or write to Customer Service at Polycom Inc 1565 Barber Lane Milpitas CA 95035 Signaling Method The unit s push key dial allows it to signal in tones DTMF It can complete calls to local and long distance lines and can also complete long distance calls via computer phone systems such as MCI or SPRINT Hearing Aid Compatibility The telephone is compatible with hearing aids equipped with telecoil opt
30. g Call History Entries 0 0 0 ececeseeeeeeees 2 14 Speed Dialing Incoming Call History Entries Exporting Entries to the Speed Dial List Deleting Incoming Call History Entries Clearing the Incoming Call History List 2 15 OUTGOING CALLHISTORYDIRECTORY 2 16 Entering the Outgoing Call History Directory e ee 2 16 Viewing Outgoing Call History Entries 2 0 0 0 ceeeeeseeseeneeeees 2 16 Dialing Outgoing Call History Entries eee 2 17 Exporting Entries to the Speed Dial List cece 2 17 Deleting Outgoing Call History Entries eee 2 17 Clearing the Outgoing Call History List ce eeeeeeeeees 2 17 LINE SETTINGS DIRECTORY cece cesses ceeseeeeaeee 2 18 Entering the Line Settings Directory eee 2 18 Setting Ring Volume for Each Line 2 18 Setting Ring Type for Each Line eects 2 19 Entering Local Telephone Numbers for Each Line 2 19 Setting Primary Line for Your Phone eee 2 19 Enabling or Disabling Caller ID for Each Line 2 20 Editing Line In Use Voltage Threshold ce eeeceeeeerees 2 20 Restoring Factory Default Settings for Each Line 2 20 SoundPoint Pro Professional Conference Phone User s Guide vi Chapter 3 Chapter 4 Appendix SYSTEM SETTINGS DIRECTORY Entering the System Settings Directory Setting the Time of Day Setting LCD Contrast Setting Repetitive Redial Parameters Selecting and Setting Telephone Number Auto Formatting 2 22
31. hapter 4 SoundPoint Pro Professional Conference Phone Troubleshooting SoundPoint Pro Professional Conference Phone Regulations and Warranty 3 4 i 4 1 U S Regulatory Information Radio TV Interference Equipment with electronic push key dials generates and uses radio frequency energy and if not installed and used properly may cause interference to radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of the FCC rules While these rules are designed to provide reasonable protection there is no guarantee that interference will not occur in a particular installation You can determine whether interference occurs by monitoring your radio or television reception while placing a call If your telephone causes interference one of the following measures may correct the problem v Reorient or relocate the receiving TV or radio antenna where this can be done safely v Move the telephone and the radio or television further away from each other or connect the telephone and the radio or television to outlets on separate circuits Consult the dealer or an experienced radio television technician for additional suggestions Federal Communications Commission FCC Notice This equipment complies with Part 68 of the FCC Rules On the bottom of the base of this equipment is a label that contains among other information the
32. he Incoming Call History SoundPoint Pro Professional Conference Phone Operation 2 13 Viewing Incoming Call History Entries Up to 99 Incoming Call History entries can be stored The entries are numbered 1 to 99 from most to least recently received If you subscribe to Caller ID service the default display shows the name and phone number of the caller along with other useful information Mame of caller Togge 4 br Not answered Order of receipt timedatedine J S553458 1 234 Phone num ber fauto rmatting enabled Somllfor more entries Press the key to toggle line 1 of the display from the caller name to the time the month day and Line number on which the call was received Time of call Date of call Line HLPA S726 Le 555 456 1234 Use the A key to scroll through the entry list Hold the A key down to accelerate through the list quickly Speed Dialing Incoming Call History Entries Caller ID numbers are received from a telephone service provider in 10 digit format however a 10 digit number might not be correctly dialed without first v Removing the area code for local calls or v Inserting a 1 in front of the area code for long distance calls SoundPoint Pro allows you to do both While viewing an Incoming Call History entry v Press once to remove the area code v Press twice to add a 1 to the dialing string to dial outside your area code Once the number appears as
33. icating that the call has been connected Repetitive Redial can be programmed for the number of attempts tried and the duration between attempts For instructions see page 2 22 Setting Repetitive Redial Parameters More on Answering Calls SoundPoint Pro will automatically select the ringing line when you answer It is not necessary to select the ringing line first When More Than One Incoming Line is Ringing If both lines are ringing at the same time the line that is engaged first will ring and its red LED will blink The second line s LED will also blink but no audible ring will be heard When the phone is answered preference will be given to the primary line see Setting Primary Line for Your Phone on page 2 19 If no primary line has been programmed Line 1 will be selected first Second Calls on an Inactive Line If you have already engaged a call and another call comes in on the line you are not using you will be prompted with a low volume ring and the LED indicator for the incoming line will blink If you subscribe to Caller ID SoundPoint Pro will display Caller ID information for the incoming call To answer the call Place your call on hold with the HOLD key then press the LINE key with the red blinking LED the ringing line and begin speaking SoundPoint Pro Professional Conference Phone Operation 2 3 SPEAKER MODE SoundPoint Pro Model SE 225 has two microphones An additional rear micropho
34. ion and is compliant with requirements for hearing aid compatibility of the Americans with Disabilities Act ADA Testing Emergency Numbers Check with local authorities before making any test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for calling before hanging up Place such calls in off peak hours such as early morning or late evening SoundPoint Pro Professional Conference Phone Regulations and Warranty 4 3 Canadian Department of Communications Notice Notice The Canadian Department of Communications DOC label identifies certified equipment This certification means that the equipment meets certain telecommunication network protective operational and safety requirements The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment make sure you are permitted to connect it to the facilities of the local telecommunications company You must install the equipment using an acceptable method of connection In some cases you may also extend the companyis inside wiring for single line individual service by means of certified connector assembly telephone extension card You should be aware however that compliance with the above condition may not prevent degradation of service in some situations Polycom Limited Warranty and Limitation of Liability Limited Warranty Polycom warrants you the customer that your system
35. lliseconds msec for your specific system Changing Flash Timing Enter the System Settings Directory then scroll V until you see EDITFLASH TIME Line 2 of the LCD will show the current flash timing value Press SELECT Use the AY keys to scroll through the flash timing options v 75 msec v 100 msec v 300 msec or v 600 msec Note The default flash timing setting is 600 msec When the desired flash timing is displayed press SELECT SoundPoint Pro Professional Conference Phone Operation 2 2 3 Restoring Default Flash Timing Enter the System Settings Directory then scroll W until you see EDITFLASH TIME Press SELECT Scroll A until you see RESTORE DEFAULT FLASH TIME Press SELECT Restoring System Factory Default Settings All factory system settings can be restored at the same time Make sure you wish to restore ALLfactory system settings before proceeding with this feature Enter the System Settings Directory then scroll W until you see RESTORE DEFAULT SYSTEM SETTINGS Press SELECT the following will appear on the display RESTORING SYSTER ARE YGH SURE If you are sure you wish to restore all line settings press SELECT again Information Retention During a Power Loss Soundpoint Pro retains all stored information during loss of power It is not necessary to reset any programmed or stored parameters CAUTION SoundPoint Pro will not operate without power See the Safety Instructions on Page ii fo
36. nd styles of headsets to choose from Following is an overview of what to look for in a headset SoundPoint Pro Professional Conference Phone Appendix A 2 Headset Types There are three basic types of headsets Binaural headsets are held on by a headband and have earpieces that provide sound to and cover both ears This helps to block out background noise better than the other types Monaural headsets are also held in place by a headband but cover just one ear The single earpiece can sit in the wo ear actually fitting into the ear canal with a microphone attached or cover the ear using a foam or leatherette CS ia i cushion AA In the earheadsets fit in or over the ear or grasp the ear er Fa itself to stay in place These headsets are popular with es people who like to avoid the adverse effects of the other ae types of headsets on hairstyles etc is f w Headset Selection If you are interested in purchasing a headset you should decide which type is best for you and also take into consideration Sound Quality Some headset manufacturers use noise reduction technology to enhance sound quality Like high quality conferencing equipment good sound quality in a headset can improve productivity and make daily business communications more enjoyable Comfort Wearability Headsets are traditionally worn by people who spend a great deal of time on the phone so choosing one that s comf
37. ne can be activated from the keypad to maximize microphone coverage for group conferences When it is not activated SoundPoint Pro is optimized for individual use with the front microphone When using Speaker Mode individually turning off the rear microphone reduces background noise Individual Mode The rear microphone is off and the audio pickup and quality are optimized for 180 coverage SS The rear mic is activated for 360 coverage Aus a rear mic Greer mit SoundPoint Pro Professional Conference Phone Operation ee ee ae 2 4 HEADSET MODE Pressing the HEADSET key on the console activates Headset Mode The AW keys control headset volume Note See Appendix for information about headsets CONFERENCE MODE Using Lines The UNE keys and Conference CONF key located below the LCD screen control your conference Stine 2 Conference calls can be established by 1 Placing and conferencing outbound calls 2 Receiving and conferencing inbound calls 3 Conferencing a combination of inbound and outbound calls SoundPoint Pro Professional Conference Phone Operation 2 5 Operation Establishing a Conference Call Pressing the CONF key when more than one line is active establishes a conference in any mode Speaker Handset or Headset Pressing CONF takes callers off Hold and brings them into the conference Example Setting Up a 3 Way Conference Call Outbound Calls 1 Press UNE
38. o phone lines share one telephone wall jack install as in Setup 1 but be sure to connect the black 7 Phone Cord provided Continue with Setup 1 steps 3 and 4 Setup 3 If two phone lines share one telephone wall jack the phone can be installed without using the LIM Connect the black 7 Phone Cord into the TELport on the Console and the Power Adapter to DC POWER GETTING CONNECTED Phone Power and Data Connections DATA Data port allows you to conveniently connect a Fax machine or modem to SoundPoint Pro without having to locate another analog phone jack or disconnect SoundPoint Pro SoundPoint Pro Professional Conference Phone Int TEL Connect the RJ11 Phone plug from the LIM or connect a phone line directly 5 roduction and Installation DC POWER Connect the power plug from the LIM or connect power directly Handset Connection Headset Connection Astandard 2 5mm headset jack is located at the right front of the console No amplifier is required for headsets with a 2 5mm stereo interface plug Headsets that connect to a handset port require their own audio amplifier installed according to directions from the manufacturer IMPORTANT The HEADSETactivation key will not work with headsets that connect to the handset port Note Headsets may be purchased separately See Appendix for information about types of headsets Headset Hanger AHeadset Hanger has been included to help
39. onference Phone Operation ee 5 ae ae 0 22 When programming Auto Formatting be sure to select your dialing plan according to the specific requirements for your area To set up Auto Formatting enter the System Configuration Directory then scroll W until you see EDITAUTOFORMAT Line 2 of the LCD will show the current Auto Formatting settings rararaeaperngeenenrargrarasenmeonarart iEDIT AUTOPORMAT ie HASLEDR 5530 i i Auto rmnsettineg Local ares code Diling Phn emb ledidisab led Press SELECT to begin Auto Formatting Use AW to toggle the status of the auto formatting feature DISABLED or ENABLED When the desired status appears press SELECT If you chose Auto Formatting ENABLED you will be prompted to enter your desired Dialing Plan Use AW to toggle between Dialing Plan options and press SELECT when ready You will then be prompted to enter your area code Use the keypad to enter your 3 digit area code then press SELECT Flash Timing The FLASH key allows SoundPoint Pro to access certain features such as conferencing for some telephone systems Different telephone systems may require different flash timing settings in order to access these features SoundPoint Pro allows you to select from four Flash Timing values to configure the phone If SoundPoint Pro is configured with a telephone system such as a PBX or KSU system ask your telephone system administrator for the correct flash timing setting in mi
40. ortable and stays that way makes a big difference Make sure that the headset you chose is comfortable to wear and maintains its shape when it s not on your head SoundPoint Pro Professional Conference Phone Appendix A 3 Durability Make sure you choose a headset durable enough to withstand a fair amount of wear and tear Headsets should stand up to twisting and stretching and in home offices to family use Cleanability Headsets with removable microphone covers ear cushions and voice tubes allow for easy cleaning or if necessary replacement If you foresee using a headset extensively look for one that is easy to keep clean Warranty If your headset breaks you will want to get it replaced Look for a headset with a good warranty as it often reflects the manufacturer s confidence in the durability of the product SoundPoint Pro Professional Conference Phone Appendix
41. r precautions SoundPoint Pro Professional Conference Phone Operation SOUNDPOINT PRO TROUBLESHOOTING Chapter 3 SoundPoint Pro Professional Conference Phone Troubleshooting 3 1 TROUBLESHOOTING Troubleshooting will help you overcome difficulties that occur during installation and normal use No Dial Tone v Check the connections of the telephone lines to the LIM and make sure that the connections are secure at both the wall jack and on the LIM Repeat the process for the telephone connection from the LIM to the console and make sure both ends of the console cable are securely plugged in v Be sure the power cable is connected to the console and the power adapter is plugged securely into a working wall outlet or power strip v If you are not receiving dial tone on a headset but you can hear dial tone on the handset and speaker make sure the 2 5mm connector is plugged securely into the headset jack on the console v Try a different phone line In Speaker Mode Short Silences Echoes or Clipped Speech v At the beginning of a call allow someone at each location to speak in turn for few moments to enable SoundPoint Pro to adapt to its environment v Avoid moving the SoundPoint Pro console when in use v Do not cover or block the microphone s with hands papers cups etc during use Difficulty with Hearing the Other Party v Noisy equipment such as a copy machine may make it difficult for you to hear the
42. reduce the risk of electric shock do not disassemble this telephone Opening or removing covers may expose you to hazardous voltages Incorrect reassembly can cause electric shock when the telephone is subsequently used If your telephone does not work properly refer to the section describing how to get service for your telephone 10 Always use caution when installing or modifying telephone lines Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 1 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface 12 Do not place on an unstable surface e g cart stand or table a fall may damage the unit 1 w Unplug and refer to an authorized service representative under the following conditions YV When the power cord or plug is damaged or frayed YV If the unit has been dropped or damaged YV If the unit exhibits a distinct change in performance SoundPoint Pro Professional Conference Phone User s Guide SoundPoint Pro Professional Conference Phone User s Guide SoundPoint Pro Professional Conference Phone User s Guide TABLE OF CONTENTS Chapter 1 Chapter 2 SoundPoint Pro Professional Conference Phone User s Guide SAFETYINSTRUCTIONSG ccccccccsscssessceseessesscsseesessecseceseeseeeeeee ii INTRODU
43. s resulting from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized system modification movement or alteration Unauthorized use of common carrier communication services accessed through the system Abuse misuse negligent acts or omissions of the customer and persons under the customer s control or Acts of third parties and acts of God Polycom s obligation to repair replace or refund as set forth above is your exclusive remedy Except as specifically set forth above Polycom its affiliates suppliers and dealers make no warranties express or implied and specifically disclaim any warranties of merchantability or fitness for a particular purpose Limitation of Liability Except as provided below the liability of Polycom and its affiliates and suppliers for any claims losses damages or expenses from any cause whatsoever including acts or omissions of third parties regardless of the form of action whether in contract tort or otherwise shall not exceed the lessor of 1 the direct damages proven or 2 the repair cost replacement cost license fee annual rental charge or purchase price as the case may be of the equipment that gives rise to the claim Except as provided below Polycom and its affiliates and suppliers shall not be liable for any incidental special reliance consequential or indirect loss or damage incurred in connection with the equip ment As
44. ting telephone wall jack s in your home or office and determining how your telephone lines are configured with your telephone jacks The SoundPoint Pro Line Interface Module LIM allows you to connect two telephone lines and power to SoundPoint Pro with only one cable extending to the console for maximum portability SoundPoint Pro Professional Conference Phone Introduction and Installation 3 Line Interface Module LIM The Line Interface Module LIM provides the convenience of a single cable to your two line phone reducing clutter and improving mobility for conferencing However if your two lines share the same telephone jack the phone line and power can be connected directly to the console See your options in the following section Installing the Phone RJ 11 to power con rector F on consok Installing the Phone Setup 1 See the Quick Guide for detailed installation instructions or follow these steps 1 Plug one end of either 7 Phone Cord into line port L1 of the LIM and the other end into the wall jack for Line 1 2 Repeat step 1 for Line 2 using the other 7 Phone Cord 3 Connect the double ended console cable from the LIM to the TEL and DC POWER ports on the console 4 Connect the Power Adapter cord to the LIM and plug the Power Adapter into the electrical outlet e WALL JACKS L2 SoundPoint Pro Professional Conference Phone Introduction and Installation 1 4 Setup 2 If tw
45. uring a Call From Handset Handset Headset Headset Speaker Speaker To Action Speaker Press Speaker key hang up handset Headset Press Headset key hang up handset Speaker Press Speaker key Handset Pick up handset Handset Pick up handset Headset Press Headset key More on Making Calls Selecting a Line Pressing a INE key while the line is active will hang up the line Pressing the UNE key under the LCD screen will activate that line for the mode you are currently using handset speaker or headset If no mode is selected pressing a INE key will cause that line to go active in Speaker Mode by default SoundPoint Pro Professional 2 2 Conference Phone Operation The green LED on the UNE key indicates that it is in use IMPORTANT As a rule once a line is activated it must be placed on Hold prior to activating another line key or the line will be disconnected Using Redial and Repetitive Redial Press the REDIAL key to automatically dial the last phone number dialed on your phone The Repetitive Redial feature allows you to Redial a phone number up to 15 times which is useful when attempting to dial a number that is busy To activate Repetitive Redial press and hold the REDIAL key for 2 seconds By default SoundPoint Pro will dial the last number dialed 10 times with 20 seconds between attempts or until the call is answered whichever comes first When the call is answered SoundPoint Pro will ring ind
46. used in this paragraph consequential damages include but are not limited to the following lost profits lost revenues and losses arising out of unauthorized use or charges for such use of common carrier telecommunications services or facilities acces sed through or connected to the equipment For personal injury caused by Polycom s negligence Polycomis liability shall be limited to proven damages to person No action or proceeding against Polycom or its affiliates or suppliers may be commenced more than twenty four 24 months after the cause of action accrues THIS PARAGRAPH SHALLSURVIVE FAILURE OF AN EXCLUSIVE REMEDY SOUNDPOINT PRO ADDITIONAL INFORMATION Appendix SoundPoint Pro Professional Conference Phone Regulations and Warranty SoundPoint Pro Professional Conference Phone Appendix 4 6 HEADSETS About Headsets If you use the phone frequently or for extended periods of time headsets can make your life much easier Headsets like speakerphones or conference phones allow you to use your hands while talking on the telephone One advantage headsets have over speakerphones and conference phones is the added dimensions of privacy and decreased office noise Headsets like handsets allow only half of a conversation to be overheard This maintains a level of semi privacy while reducing the amount of noise heard in and around the office Headsets can be challenging however for a person who needs to get up from his or h
47. uture calls until changed Dial Tone Listen for the dial tone press the AW keys to adjust the level Then hang up or make a call Dial tone volume will remain at the level set until intentionally changed Accessing Using and Programming Directories SoundPoint Pro stores and retrieves information for your convenience This information is organized into directories which can be accessed and customized from the keypad Navigating the Directories Pressing SELECT will allow you to v Initially enter the Directory Structure at the Main Menu level v Once in the Directory Structure move another level deeper or v Confirm a setting or information youive selected entered or edited The s appears in the corner of the display when the Directory Structure has more options or information at that level You can use the AW keys to scroll continuously through the options The BACK key is the way to v Return to a higher level of the Directory Structure v Back up to remove characters while editing an entry or v When pressed twice in succession exit the Directory Structure altogether SoundPoint Pro Professional Conference Phone Operation 2 7 Directory Structure and Descriptions Adiagram of the Directory Structure is shown below Acquaint yourself with this structure to make navigating easier The following instructions will guide you through each of the Menu Options in the Directory Structure OUEGO Bes OF ENTR
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