Polycom SoundPoint IP 500 User's Manual
Contents
1. You will heat a stuttered dial tone then a normal dial tone 3 Using the KEYPAD Enter the Speed Dial 100 Code 00 99 plus the NUMBER you want to associate with it and then press the key 4 The IVR will notify you whether or not the programming was successful Use 1 GO OFF HOOK 2 Press 3 3 Press the Speed Dial 100 Codes 00 99 Speed Dial 8 Allow a user to hit only one button to complete a call Using the Feature Configure 1 GO OFF HOOK 2 Press 74 You will hear a stuttered dial tone then a notmal dial tone VoicePipe Communications IP 500 501 User Guide Page 12 of 13 VoicePipe Polycom IP 500 501 User Guide 3 Using the KEYPAD Enter the Speed Dial 8 Code 2 9 plus the NUMBER you want to associate with it and then press the key 4 The IVR will notify you whether or not the programming was successful Use 1 GO OFF HOOK 2 Press the Speed Dial 8 Code 2 9 using the KEYPAD Voicemail Allow a user to hear messages left in their voicemail box Using the Feature From your desk phone 1 Press the MESSAGES Feature Key 2 Atthe voice prompt enter your PASSWORD 3 To navigate follow the IVR choices t Depending on how your phone is configured pressing the Messages button will immediately connect you to the voice message portal or may first display a summary on the phone s screen indicating the number of normal and urgent voicemails waiting From Outside the Office Dial your VoicePipe phon2. HOOK 2 Press 12 plus the extension that you wish to pickup Call Return Allows a user to call back the last number that called their line regardless of whether or not the phone was answered Using the Feature 1 GO OFF HOOK 2 Press 69 Call Transfer Blind Allow incoming calls to be transferred to another line without consultation with the receiving party Using the Feature During the call Press the TRNSFER soft key This will place the caller on hold and provide dial tone Press the BLIND soft key Entet the transfer NUMBER with the KEYPAD Press the SEND soft key HANG UP Duc m pope rs Extended Functionality A user may use the TRANSFER Feature Key instead of the soft key Call Transfer Consult Allow incoming calls to be transferred to another line with consultation with the receiving party Using the Feature 1 During the call press the TRNSFER soft key This will place the caller on hold and provide dial tone 2 Enter the transfer NUMBER with the KEYPAD VoicePipe Communications IP 500 501 User Guide Page 8 of 13 VoicePipe acorn 500 501 User Guide Press the SEND soft key When the second party picks up you may consult with them Press the TRNSFER soft key to transfer the call Press the CANCEL soft key to return to the first caller without transferring the call o i OP Extended Functionality A user may use the TRANSFER Feature Key instead of the soft key Call Transfer To Vo
3. IP 500 501 User Guide Page 2 of 13 VolceFipe ae 50 50 User Guide Introduction The putpose of this document is to inform VoicePipe users how use the Polycom IP500 501 Phone with VoicePipe Each feature available with the VoicePipe Professional Seat will be described along with instructions on how to use the feature Some users may not have all of the functionality described in this document Seat type purchased determines which features are available The Polycom IP500 501 IP Phone Line Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone Display Control Keys cum Speakerphone Use the arrow keys to scroll through the Microphone Mute 10 23 a m displayed information Wednesday November 06 SE Use the Sel key to select Headset NE d a field of displayed data Paar and the Del key to delete it Access important features using these keys Soft Keys The screen will display re labels for these keys to identify their context eid functions Hold Dial Pad These 12 keys provide the 10 digits the 26 alphabetic characters and special characters available in context i sensitive applications Volume Keys Use these to adjust the volume of the handset headset speaker and ringer The VoicePipe Web Portal The VoicePipe Web Portal is a robust tool that can be used to configure calling features such as do not disturb and sele
4. code NOTE The user must use the same method to turn the function off that they used to turn the function on Otherwise the system will not recognize the off command Using the Feature Activate Using the Soft Keys Press the FORWARD soft key Using the DISPLAY CONTROL keys select the LINE that you want forwatded Press the SELECT soft key Enter the forwatding NUMBER with the KEYPAD Press the ENABLE soft key Oh peto Dope t This soft key is not available if the phone number is shared on another phone Deactivate Using the Soft Keys 1 Press the FORWARD soft key 2 Using the DISPLAY CONTROL keys select the LINE that you want forwarded 3 Press the SELECT soft key 4 Press the DISABLE soft key Activate Using the Feature Code 1 GO OFF HOOK 2 Press 72 3 Follow the IVR instructions Deactivate Using the Feature Code 1 GO OFF HOOK 2 Press 73 Call Forward Busy Enable a user to redirect calls to another destination when the user s line is busy Normally a call would be directed to a uset s voicemail VoicePipe Communications IP 500 501 User Guide Page 6 of 13 VoicePipe ae 5 501 User Guide Using the Feature Activate 1 GO OFF HOOK 2 Press 76 3 Follow the IVR instructions Deactivate 1 GO OFF HOOK 2 Press 77 Call Forward No Answer Enable a user to redirect calls to another destination when an incoming call is not answered within a specified number of rin
5. G THE will place the current caller on hold FEATURE Dial the NUMBER of the party you wish to add to the call When the party answers press the MORE soft key then press the CONF soft key to add the caller to the existing call STEP BY STEP z INSTRUCTIONS Extended Functionality FOR EXTENDED To split the existing conference call press the SPLIT soft key This places both calls on FEATURE hold on separate lines FUNCTIONALITY Press the LINE button of the call you would like to disconnect and then press the ENDCALL soft key Press the LINE button of the call you would like to continue VoicePipe Communications IP 500 501 User Guide Page 4 of 13 VoicePipe ae 5 501 User Guide Feature Functionality Account Codes Verified Requires a user to enter a unique number that identifies to which account an outbound call should be assigned Using the Feature 1 GO OFF HOOK 2 Dial the NUMBER of the patty you wish to call 3 AnIVR will instruct you to enter yout Account Code 4 Once your code is entered the call will connect Extended Functionality A user can turn a particular account code on for a sustained amount of time by using a star code Sustained Account Code Activation 1 GO OFF HOOK 2 Press 47 3 AnIVR will instruct you to enter yout Account Code Sustained Account Code Activation 1 GO OFF HOOK 2 Press 37 Account Codes Unverified Allows a user to enter a unique number to identify to whi
6. VoicePipe ayn 300 501 User Guide Polycom IP 500 501 User Guide VoicePipe Table of Contents Table of CORIENIS nest SERRE adu nets tentes WPF MUGEN ss MP m The Polycom IP500 501 IP Phone uie itismst edere ep isereab iesu hein The VoicePipe Web Pottal opes so prts R biet PESPA ER pO RIS aS PEE The VoiccPipe Lobolbal uis qe nissan Document FOLIUGE iir rrr Rh ex Ee ERR IRR NR XR EN EN a RR EARN R KK TR Ren une Feature Punctlohlality ssooossisenkvbekes Die eint riy UR RU E eR RR VPE Feature Functionality sisirin sessioissa Account Codes Verified sssrinin iieri EN Account Codes Unverified mme seerias Ad Hoc Conterence CAMT annuaires Cal Forward EN A as haac a et de Call Forward RS aie ob E URU Call Forward NO RSR Call PAS online Call Pare EGUHeU Eus udi is NOR VERENA MUR non NIMM INN lun c Directed Call Nurs i er Call BEBE asia ospita rdi xe ellc bou terre tre d EMO RR Pen ra t re enter Call Transfer Blindern ava taberna PAURA D v FRU Ur c UH Call Transfer CostB ndisse arca red rid sse ea ER OR UA DUREE ORG Call Transfer To Voicenialloa sies senta erkennen OUR Ti D e cS Cancel Call Waiting Per bostes ttai tuu qaa nav uaa ts Caller ID Blocking Per alba essaie voted nd pad d been Caller ID Delivery Pere alla sea notons Push tozEalk aed AE NRA ne dele nquitquicequdideus Speed BI EU P Spe d Did E p hd boudin VOICE NR VoicePipe Communications IP 500 501 User Guide Polycom
7. ch account an outbound call should be assigned Using the Feature 1 GO OFF HOOK 2 Press 02 3 AnIVR will instruct you to enter your Account Code You will hear a stutter dial tone then a normal dial tone 4 Dial the NUMBER of the patty you wish to call Ad Hoc Conference Calling Allow a user to make a three way conference call Using the Feature 1 During an active call press the CONFRNC soft key This will place the current caller on hold and provide dial tone 2 Dial the NUMBER of the patty you wish to add to the call and press the SEND soft key 3 When the party answers press the COINFRINC soft key to add the caller to the existing call Extended Functionality A user may use the CONFERENCE Feature Key instead of the soft key VoicePipe Communications IP 500 501 User Guide Page 5 of 13 VoicePipe crn IP 500 501 User Guide Splitting a Conference Call 1 To split the existing conference call press the SPLIT soft key This places both calls on hold on separate lines 2 Using the DISPLAY CONTROL keys select the call you would like to disconnect press the RESUME soft key then press the ENDCALL soft key 3 Press the RESUME button once the first call is disconnected to speak with the caller that is still connected Call Forward Always Allow a user to redirect all incoming calls to another phone number Users have the option to activate and deactivate the service by using the soft keys or by dialing a feature
8. ctive call forward While most features can be activated using the phone users may want to explore the VoicePipe Web Portal to fully enjoy all of the powerful call management tools available with VoicePipe Access to the Web Portal can be ordered by your company s VoicePipe Administrator If you already have a VoicePipe Web Portal account you can login at this address http my voicepipe com VoicePipe Communications IP 500 501 User Guide Page 3 of 13 VoicePipe Polycom IP 500 501 User Guide The VoicePipe Toolbar The VoicePipe Toolbar can be used to configure calling features such as do not disturb and call forward and can also be used for a wide vatiety of click to call features The VoicePipe Toolbar complements the VoicePipe Web Portal and allows users easy access to often used VoicePipe features The VoicePipe Toolbar can be ordered by your company s VoicePipe Administrator If you already have a VoicePipe Toolbar license you can download the application at http info onvoip net Document Format Below is an example of how each feature will be presented and examined in this document FEATURE NAME AND Ad Hoc Conference Calling DESCRIPTION Allows a user to make a three way conference call Users also have the ability to execute three way calling using the Web Portal Call Manager STEP BY STEP Using the Feature INSTRUCTIONS During an active call press the MORE soft key then press the CONF soft key This FOR USIN
9. e NUMBER When the voice mail system answers press the key Enter your phone s EXTENSION Enter your PASSWORD To navigate follow the IVR choices DE Ne Menu Save Delete Replay Message Skip Envelope Fast Forward Rewind Play Message Envelope Call Back Sender Go to Menu 2 0 cof mm 4 o2 ro 1 HE VoicePipe Communications IP 500 501 User Guide Page 13 of 13
10. ge 9 of 13 VolcePipe aco 5 501 User Guide Caller ID Blocking Per Call Allow users to block their caller ID on a call by call basis Using the Feature 1 GO OFF HOOK 2 Press 67 You will hear a stutter dial tone then a normal dial tone 3 Dial the NUMBER of the party you wish to call Caller ID Delivery Per Call Allow usets to deliver their caller ID on a call by call basis when they have turned on the Caller ID Blocking feature within the VoicePipe Web Portal Using the Feature 4 GO OFF HOOK 5 Press 65 You will heat a stutter dial tone then a normal dial tone 6 Dial the NUMBER of the party you wish to call Dialing Allow a uset to make a call Using the Feature Placing a Call 1 Pick up HANDSET press the NEWCALL soft key or press the SPEAKERPHONE KEY 2 Enter the number you wish to call 3 Press the SEND soft key or wait to connect Extended Functionality Placing a Call 1 Dial the NUMBER you wish to call using the KEYPAD 2 Press the DIAL soft key Do Not Disturb Allow usets to set their station as unavailable so that incoming calls are given a busy treatment Depending on how the user has set up their busy treatment the callers will be directed to voicemail or forwarded to another line NOTE The user must use the same method to turn the function off that they used to turn the function on Otherwise the system will not recognize the off command Using the Feature Activate Using the Ph
11. gs Normally a call would be directed to a user s voicemail Using the Feature Activate Using the Feature Code 1 GO OFF HOOK 2 Press 78 3 Follow the IVR instructions Deactivate Using the Feature Code 1 GO OFF HOOK 2 Press 79 Call Park Enables a user to place a call on hold and allow a user to pick up the call at another phone Using the Feature 1 During an active call press the HOLD soft key This will place the caller on hold 2 Press the NEWCALL soft key 3 Press 05 4 Follow the IVR instructions Call Park Retrieve This feature enables a user to pickup a call that has been placed on hold using the Call Park feature Using the Feature 1 GO OFF HOOK 2 Press 25 3 Follow the IVR instructions VoicePipe Communications IP 500 501 User Guide Page 7 of 13 VoicePipe Polycom IP 500 501 User Guide Call Pickup This feature enables a user to pickup a call that is coming in on another user s line The other user s line must be in the same pickup group with the user activating the feature Pickup groups are pre configured by the System Administrator Using the Feature 1 GO OFF HOOK 2 Ptess 06 Directed Call Pickup This feature enables a user to pickup a call that is coming in on another user s line without being specifically assigned to a common group The other user s line must also have the Directed Call Pickup feature assigned to it Using the Feature 1 GO OFF
12. icemail Allow incoming calls to be transferred to any uset s voicemail Using the Feature 1 During the call press the HOLD soft key or button This will place the caller on hold 2 Press the NEW CALL soft key to get a dial tone 3 Dial 55 4 Follow the IVR instructions Press the key to send the caller to your own voicemail box To send the caller to another voicemail box enter the desired extension followed by the key Call Waiting This feature enables a user to answer a call when engaged in another call When a second call is received while a user is engaged in a call the user is informed via a call waiting tone Using the Feature Retrieving the Second Call 1 When a call rings in use the DISPLAY CONTROL keys to select the second LINE 2 Press the ANSWER soft key Getting Back to the First Call 3 Use the DISPLAY CONTROL keys to select the LINE which is on hold 4 Press the RESUME soft key This places the other call on hold Extended Functionality Sending the Second Call to Voicemail 5 When a call rings in use the DISPLAY CONTROL keys to select the second LINE 6 Press the REJECT soft key Cancel Call Waiting Per Call Allow users to turn off call waiting on a call by call basis Using the Feature 1 GO OFF HOOK 2 Press 70 You will hear a stutter dial tone then a normal dial tone 3 Dial the NUMBER of the party you wish to call VoicePipe Communications IP 500 501 User Guide Pa
13. one s Keys t 1 Press the DO NOT DISTURB button VoicePipe Communications IP 500 501 User Guide Page 10 of 13 VoicePipe crn 500 501 User Guide 2 Using the DISPLAY CONTROL keys select the individual LINE that you want to place in Do Not Disturb mode and then press the SELECT soft key or press the SET ALL soft key to select all lines 3 Press the ENABLE soft key TIf the phone number is shared on another phone enabling Do Not Disturb on the phone will simply turn on silent ring and does not make it busy Calls may still be answered on any phone sharing the phone number Depending on how the phone was provisioned pressing the Do Not Disturb button will either automatically place all line appearances into Do Not Disturb or you may be prompted for which lines to place on Do Not Disturb Deactivate Using the Phone s Keys 1 Press the DO NOT DISTURB button 2 Using the DISPLAY CONTROL keys select the LINE to remove from Do Not Disturb mode and press the SELECT soft key or press the CLEAR ALL soft key to remove from all lines 3 Press the DISABLE soft key Activate Using the Feature Code 1 GO OFF HOOK 2 Press 03 Deactivate Using the Feature Code 1 GO OFF HOOK 2 Press 04 Hold Allows user to place a call on hold and retrieve it Using the Feature Activate Using the Soft Keys t 1 Press the HOLD soft key Deactivate Using the Soft Keys t 1 Press the RESUME soft key TE the phone number is sha
14. red on another phone you can put a call on hold and take the call off hold at the other phone that is sharing the phone number Extended Functionality The user can use the HOLD button on the phone to toggle a call on and off hold Last Number Redial Allow the user to redial the last number dialed with a feature code or a button Using the Feature 1 Press the REDIAL Feature Key VoicePipe Communications IP 500 501 User Guide Page 11 of 13 VoicePipe aco 5 501 User Guide Extended Functionality 1 GO OFF HOOK 2 Press 07 Push to Talk Provides intercom like functionality This feature allows a user to dial another station where the system will request the destination station to automatically answer For this feature to work called station automatically answers via the speakerphone the called station must support an enhanced calling protocol The calling station must also be in the called party s Push to Talk allowed access list Using the Feature Activate Using the Feature Code 1 Pick up HANDSET press the NEWCALL soft key ot press the SPEAKERPHONE KEY 2 Dial 50 You will hear a stuttered dial tone then a normal dial tone 3 Dial the extension of the phone you want to intercom Extended Functionality Program a Speed Dial 8 number to quickly place an intercom call Speed Dial 100 Allow a user to use a feature code and 2 digits to complete a call Using the Feature Configure 1 GO OFF HOOK 2 Press 75
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