Polycom SoundPoint IP 430 SIP User's Manual
Contents
1. 2 49PM 2 From John Brown 2020 K Fax 44 0 1245 600030 VolPon Shared Lines The phone supports shared lines A shared line is indicated by a different line icon In the diagram the first line is private and the second line is shared If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both If a shared line is in use on one of the phones it cannot be used on the other one The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely Calls on shared lines can be transferred put on hold or added to a conference Voice Mail Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display Individual line indicators reflect voice or text messages left on that line useful if multiple lines are in use To listen to voice messages 1 Press and select Message Center 2 Optional If multiple lines are in use select from which line messages are to be retrieved 3 Display indicates number of mes sages and their importance Press Voice Mail is an optional feature config ured on the server and may not be sup ported on your particular system Contact your system administrator to find out www voipon co uk sales voipon co uk Fri Dec 9 2020 fa 2 45 PM 2021 a2. Phone RE 0 00 RR IRR RE EE RITI 19 Jext Messaging rionali anioni 19 Presence Status Buddy Lists 20 Troubleshooting ceeeeeeeeeeeceeecee0c00000000000000000000000000000 22 Safety and Compliance ccccccccccccccccccccccccccsces DO Parni To RUES ee ne E ee 23 Class B Digital Device or Peripheral 23 MEGAN 24 ISCLC OST ARR E 24 Plug Acts as Disconnect Device 24 mest Canada liana 24 CESSIONI 24 Polycom Limited Warranty ama Limitation Liability icsssccsccdcnsercscasccccsaceccssices 24 Exclusions occsccccccecccdcdtescccccscsedesccstescscdsccsctescscs DI Warranty Exclusive cccccccccccccccccccccccccccccccccccce 2D Service Agreementls ccccccccccccccccccccccccccccccccce 25 Limitations of Liability ccccccccccccccccccccccccccccs 2O Disclerimerr cccccccccccccccccccccccccccccccccccccccccccccccccs LO Governing Law ccccccccccccccccccccccccccccccccccccccccs LG Copyright Notice 0 ceeeeoe0ec00000000000000000000000000000000000000 26 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon Thank you for choosing SoundPoint Be sure to verify with your system ad IP 430 SIP a full duplex hands free ministrator that your network is prepared phone running the industry standard Ses for configuring your SoundPoint IP 430 sion Initiation Protocol SIP This unit SIP phone or consult the Administrator provides business
3. has a speed dial number assigned to it That contact in the directory will automatically be displayed www voipon co uk sales voipon co uk 2 Ifa speed dial index already exists delete it by pressing the key and then the lt lt softkey 3 If desired enter a new speed dial index 4 Press Save to confirm or Cancel to abandon the change then press Exit to return to the idle display 14 Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon Idle display could now be as shown To dial a number assigned to a Line Key simply press the line key directly opposite the number on the display To quickly view a complete list of assigned speed dial entries press 4 from the idle display Dial directly from a selected number Multiple Lines SoundPoint IP 430 SIP can support up to two lines Lines can be configured for private or shared lines Typically the top most line key is reserved for the principle directory number of the phone Depending on how your phone is configured the display could resemble one of the displays shown Multiple Keys Per Line A line on the phone can be configured to have both line keys associated with it If this is the case the display could look like this Fri Dec 9 Incoming calls to this line will be distributed 2 45 PM evenly among the two available keys Simi larly outgoing calls will be distributed 15 www voipon co uk sales voipon co uk Tel 44 0 1245
4. is correctly applied to the SoundPoint IP 430 SIP phone e As No Dial Tone above Verify contrast adjustment e Follow the instructions in this User Guide to readjust the contrast to a darker level e Reboot the phone to obtain a default level of contrast follow the instruc tions in this User Guide No Ringing Verify incoming ring setting and volume levels e Adjust the ringing level from the front panel using the volume up down keys e Check that ring type selection is not Silent Ring No Audio on Headset Verify correct connections e Ensure the headset is plugged into the jack marked Headset at the rear of the phone e Ensure the headset amplifier if pres www voipon co uk sales voipon co uk Verify successful outbound or inbound calling e Place a call to the phone under in vestigation check that the display indicates incoming call information e Lift the handset Ensure dial tone is present and place a call to another extension or number check that the display changes in response Verify successful outbound or inbound calling e As No Display above e Check same status of handset headset if connected and through the hands free speakerphone ent is turned on and or the volume is correctly adjusted e Ensure that headset is compatible with the phone 22 Tel 44 0 1245 808195 Fax 44 0 1245 600030 No Response from Feature Key Presses Verify phone is in ac
5. server settings Contact your system administrator for more details Multilingual Support Localization Many languages are supported by the phone To change language 1 Press and select Settings 3 The display will change to the lan Basic Preferences Language guage of your choice 2 Scroll through the list of available 4 Exit to the idle display by pressing languages and press the Select soft Mew _ key when the desired language is highlighted 18 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon Phone Reboot Periodically the phone may require a user reboot Reasons for this include accepting a new configuration or new software There are two ways to reboot the phone gt Simultaneously press and hold the Messages Hold and Volume keys see illustration for more than 3 seconds or until a beep is heard gt gt Press and select Settings Advanced Restart Phone the user pass word is required to access this menu The reboot process will begin and is complete when the idle display is shown In the case of problems it may be possible to restore normal operation of your phone without rebooting Contact your system administrator before attempting to reboot the phone Optional Features Text Messaging Users can send and receive Text messages Message Waiting Indicator LED on the on the phone SIP Instant Text Messag front of the phone and op
6. 3 shows that this is the Microphone Mute During a call press o The LED on the phone lights up and a flashing microphone on the display indicates that the other party parties cannot hear you To turn off Microphone Mute press again 8 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 second call out of three calls If calls are on hold on more than one line key the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds If a line key is pressed briefly the first call on hold on that line key will be retrieved Microphone Mute applies to all modes handset headset and hands free You can still hear all other parties while Mute is enabled Fax 44 0 1245 600030 VolPon General Key Use To navigate through menus and to enter data these are useful tips 1 Use and to scroll through lists In some lists the and keys can be used as Page Up and Page Down 2 When menus have submenus use and to move one level down or one level back up 3 The key can be pressed to quickly exit from any menu 4 To enter text using the dial pad press the number keys one or more times For example for A press 2 and Local Conferencing A conference may be created with two other parties using the phone s local conferencing feature 1 Place a call to the first party 2 Press the Cnfrnc soft key to creat
7. 808195 Fax 44 0 1245 600030 VolPon Multiple Call Appearances Fach line on the phone can be configured to have one or more call appearances More than one call appearance is useful if there is an active call and an incoming call arrives on the same line In the example shown extension 2020 is in an outbound call with 2024 The second diagram shows an incoming call from John Brown To answer this incoming call put the original call on Hold or press the key to access the new call Soft key labels will be updated on the display with these options 1 Answr the incoming call 2 Reject the incoming call 3 Forward the incoming call to another exten sion Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated third illustration If more than one call appearance is in use one will appear on the display and the total number will be indicated by a counter at the top right corner of the display For example 2 3 indicates that the highlighted call is the second one out of a total of three In the example case illustrated another out bound call can be placed on the same first line Press Hold during the first call and press NewCall to obtain dial tone and a new call appearance for a second call 16 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fri Dec9 2 45 PM To Bob Smith From John Brown To Bob Smith Fri Dec 9
8. Microphone Mute displayed information Feature Keys Access important features using these keys Dial Pad These 12 keys provide the 10 digits alphabetic and special characters available in context sensitive applications Hold Volume Adjustment Keys Use these to adjust the volume of the handset headset speaker and ringer Headset Hookswitch Indicator This will alert you to new messages and other events Speaker For ringer and hands free audio output Graphic Display Shows information about calls messages soft keys time date and other relevant data Messages Redial Hands free Microphone This works best when the phone is placed on a hard flat surface 5 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Key Descriptions Feature Key Description Allows for hands free communication during calls Mutes audio transmission locally during calls Allows users to place and receive calls through an optionally con nected headset Line or Speed Dial keys with LED indicators Dials last connected party from the phone Places current active call in Hold state Messages Access Message Center and Instant Messages Access local and server features Select control for options and text within local menus Scrolling of lists and control of text number entry on display Soft keys to select from various context sensitive opti
9. NA POLYCOM User Guide SoundPoint IP 430 SIP 1 6 diS OEP di Julodpunos Parts List ceeceeeeeeeeeee0e00000000000000000000000000000000000000000000 1 Installing SoundPoint IP 430 SIP vcccbccccccucucctecdseese 2 Connecting Network and Power Source 2 Connecting the Handset and Optional Headset 3 Attaching Ihe Base ina 3 Features 0 eceeeeee0e000000000000000000000000000000000000000000000000060 5 Key Descriptions ceceeeeeeeeeece00000000000000000000000000000000000 6 Using SoundPoint IP 430 SIP csciicsazcssiasicalbitanistto 7 Fac ng Gallarini S 7 Ane wenn a Call eoero eE E EE EE 8 Call Hold ana Rebora 8 Muliple CIS ON Hob 8 Microphone MU corri na 8 General Key Use 9 Local Conferencing eee ene eet ian 9 Spliting Cr OMIGISNCS o lidi 9 TECHS CURING Illica ei 10 Cul licia 10 Enio CGN ea E E E EE 10 Pll AE os 10 AFONYA ee tr 11 Volume AiG SIME NT rinata 11 bo Nol Di eere EARE EE EEE 11 Emme Ul Da a ederr a A A E 12 Headset Memory Mode l2 DPC 12 BI air 13 CAR RR A 13 Conero arnie 13 DISS Dica nat 14 GU ARA 15 Multiple Keys per nei repressi 15 Multiple Call Appearances 16 dred TINE S eeraa ER E 17 Clin 17 Distinctive Ringing Call Treatment 18 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Multilingual Support Localization a 18
10. R PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAIN TENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POS SIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLY COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclu sions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the Internat
11. b is enabled for a particular line this is indicated by a flashing X beside the line indicator on the display Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon Time and Date Time and Date is clearly displayed on the SoundPoint IP 430 SIP phone If the phone cannot obtain a time and date from the server the display will flash Contact your system administrator if either time or date is incorrect Users have control over the format of the display and can turn it off Select options which are right for you as follows Headset Memory Mode As an option the headset can be perma nently enabled This is especially useful for regular headset users To do this 1 Press 2 Select Settings followed by Basic Preferences Headset Memory 3 Use the up or down arrows and Select soft key to enable Headset Memory Mode 4 Press to return to the main menu Display Contrast To adjust the contrast on the display to a comfortable level 1 Press Mew _ Select Settings fol lowed by Basic Contrast 2 Pressing the Up or Down soft keys or volume keys will increase or decrease the display contrast www voipon co uk sales voipon co uk 1 Press C Menu 2 Select Settings followed by Basic Preferences Time amp Date 3 Select from Clock Date Clock Time Clock Order or Enable Disable 4 Scroll through the options via the up and down arrow keys 5 Press Select to confirm and to return
12. d for the defective product All products that are replaced will become the property of Polycom Replacement prod ucts or parts may be new or reconditioned Polycom warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to the Cus tomer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to the Customer Polycom will not be liable under this limited warranty if its testing and exami nation disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installa tion operation or maintenance instruc tions e Unauthorized product modification or Warranty Exclusive alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omis sions of Customer and persons under Customer s control or e Acts of thi
13. des by pressing the Ad or keys or picking up the handset See also Headset Memory Mode To obtain the IP address of your phone press followed by Status Platform and Phone The IP address is listed together with other phone information T sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon Answering a Call Using the Handset Pick up the handset Using Hands Free Speakerphone Mode Press line key with the active indicator or the Answr soft key Using the Headset Press QO to answer the call through an optionally connected headset In all cases the active call will appear on the display showing call duration and destination Call Hold and Resume During a call press or the Hold soft key D or with the handset on hook press the Incoming calls may be ignored by pressing the Reject soft key or invoking Do Not Disturb during ringing Note that Do Not Dis turb stays active when the call is dropped and will remain so until toggled off The call will be placed on hold and this will be indicated on the display Press the Resume soft key or the line key to retrieve the call Multiple Calls on Hold If multiple calls are on hold on a single line key use the arrow keys to switch be tween the calls then press the Resume soft key to retrieve the desired call If more than two calls are on hold on a single key an indication will appear on the display for example 2
14. directly to the idle display Subsequent calls to or from this phone using the headset will cause the headset key to flash Pressing the line keys or the Answr soft key to receive a call will now connect to the user s headset automati cally Repeat steps 1 3 and select Disabled to turn Headset Memory Mode off 3 Press the Ok or Cancel soft keys to accept or reject changes 4 Press or the Exit soft key to return to the idle display Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon Ring Type Many ring types are available including a Silent Ring Users can select different rings to distinguish between lines or to have a different ring from their neighbor s phone To change the incoming ring 1 Press Mem Select Settings fol lowed by Basic Ring Type 2 Optional If multiple lines are used first select which line to change 3 Using the arrow keys highlight the desired ring type Press the Play soft key to hear the selected ring type Call Lists A local list of calls missed received and placed is maintained by the phone up to 100 for each Press followed by Features Call Lists and Missed Received or Placed Calls as desired Call information will be displayed From this screen 1 Choose Edit to amend the dial string before dialing 2 Choose Dial to return the call 3 Choose Exit to return to the previous menu To quickly view respective call lists from the idle dis
15. e a new call the active call is placed on hold 3 Dial the phone number of the sec ond party or use the arrow keys to access speed dial numbers missed placed and received call lists From one of these lists press the Dial soft key Splitting a Conference When a conference has been established a Split soft key is available Pressing this key will split the conference into two calls on hold for C press 222 When in text entry mode the display title will show whether keys will generate numbers 1 upper case A or lower case a characters and the 1 A a soft key can change this Ending the call on the conference originator 5 phone will terminate the conference 4 When the second party answers press the Cnfrnc soft key again to Join all parties in the conference or press the Split soft key to put the first call on hold and keep the second call as the active call A conference may be created at any time between an active call and a call which is on hold on the same line or another line by pressing the Join soft key 9 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon Transferring a Call 1 During a call press the Tmsfr soft key the active call is placed on hold 2 Dial the number to which you want to transfer the call OR Use the arrow keys to access speed dial numbers missed placed and received call lists From one of these lis
16. eceiving This equipment generates uses and can anena radiate radio frequency energy and if not 2 Increase the separation between the installed and used in accordance with the equipment and receiver instructions may cause harmful interfer 3 Connect the equipment into an out ence to radio communications However there is no guarantee that interference will not occur in a particular installation If this 4 equipment does cause harmful interference let on a circuit different from that to which the receiver is connected Consult the dealer or an experience radio TV technician for help 23 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any chang es or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment Installation Instructions L Installation doit tre ex cut e confor m ment d tous les r glements nationaux applicable au filage lectrique Installation must be performed in accor dance with all relevant national wiring rules Plugs Acts as Disconnect Device La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facile The socket outlet to which this apparatus is connected must be installed near the equip ment and must always be readil
17. f phones is possible by monitoring the presence of the parties involved Each phone can watch the status of up to eight other phones These other phones form the Buddy List The status of bud dies is displayed and updated in real time Each phone can also be watched by up to eight other phones To add or delete a contact from your buddy list or block a contact 1 Press and select Features Contact Directory 2 Using the arrow keys scroll through the directory to choose a contact 3 Press Edit and scroll down to the Watch Buddy or Block Buddy fields 4 Press to switch between Enabled or Disabled status 5 Press the Save soft key or Cancel to abandon the change then press to return to the idle dis play The diagrams show a typical Buddy Status screen display of monitored phones and a My Status display My Status rs allie LL Zini 20 Tel 44 0 1245 808195 VolPon www voipon co uk sales voipon co uk Buddy Status 1 2 Joe Online 2 Q Jane Offline Fax 44 0 1245 600030 VolPon To view and change Presence settings l 2 gt www voipon co uk Press and select Features and Presence Choose My Status to change your own status online busy etc This affects information sent to watch ing phones Presence information will also be sent to watching phones when the user goes off hook or invokes Do Not Disturb The My Status display can al
18. h polycom com your new phone please contact your sys tem administrator Connecting Network and Power Source AC Power Option Connect the supplied Network cable be tween the LAN jack on the phone and the fh LAN port on the wall or hub switch device N port Connect the DC plug on the power adapter to the DC 24V jack marked on the sA a phone Connect the country specific AC cord to the power adapter Optional PC Network Port Connection In Line Power Option If the phone is connected to a compatible Ethernet switch that can provide in line power the phone will use that power op tion Simply plug the supplied Network cable between the LAN jack on the phone and an available Power and Data port on the In Line Power switch IEEE 802 3af compliant Power over Ethernet Hub Switch Terminal or Midspan sli Optional PC Connection 2 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Connecting the Handset and Optional Headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the Optional handset jack on the back of the Optional phone 2 Connect the headset optional accessory to the headset jack on the back of the phone For information on headsets please visit www polycom com PC HEADSET HANDSET DC 24V and choose the Support link A
19. hen Encode to access special characters in other languages if necessary 4 Enter the Contact number This is a required field and it must be unique not already in the directory gt The Speed Dial Index will automati cally be assigned the next available index value To search for a particular contact 1 Press More and then Search from the Contact Directory menu 2 Using the dial pad enter the first few characters for First or Last names Speed Dial Pre assigned numbers can be associated with speed dial entries for rapid automated dialing Ifa line key is unassigned to a line it can act as a speed dial key for the first speed dial entry When a new entry is 5 Ring Type and Divert Contact may be left blank 6 Use and to switch between Enabled and Disabled settings for the last four fields 7 Press Save to confirm or Cancel to abandon the changes then press or the Exit soft keys to return to the idle display Contacts can be easily added from Call Lists See Call Lists for more information DI Press Search to search for contacts 4 Successful matches can be dialed from the resulting screen added to the Contact List it is automati cally assigned the next available speed dial index Example To change a Speed Dial key assignment 1 Press and select Features Contact Directory Highlight an existing directory entry and press Edit gt OR press and hold the line key which already
20. ional Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copy right or other notices Polycom the Polycom logo design and SoundPoint are trademarks of Polycom Inc in the U S and various other coun tries Copyright Notice Portions of the software contained in this product are Copyright c 1998 1999 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 2000 Thai Open Source Software Center Ltd and Clark Cooper Fax 44 0 1245 600030 VolPon Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documenta tion files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute subli cense and or sell copies of the Software and to permit persons to whom the Soft ware is furnished to do so subject to the following conditions The above copyright notice and this per mission notice shall be included in all cop
21. les or substantial portions of the Software www voipon co uk sales voipon co uk THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED IN CLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABIL ITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LI ABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 27 Tel 44 0 1245 808195 Fax 44 0 1245 600030 NA POLYCOM Polycom Inc 1565 Barber Lane Milpitas CA 95035 ma N wp 2005 Polycom Inc All Rights Reserved Polycom SoundPoint and the Polycom logo design e are registered trademarks of Polycom Inc in the U S and various countries All other trademarks N Nu are the property of their respective companies LD za 1725 12349 001 Rev A es i cen una VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax idea 1245 600030 A
22. mp Shared lines are an optional feature con figured on the server and may not be sup ported on your particular system Contact your system administrator to find out A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center Connct to initiate Voice Mail retrieval from the Message Center OR Press Clear to turn off the flashing LED without listening to messages 4 Follow voice prompts to listen to messages Screen options may vary with served based application Tel 44 0 1245 808195 Fax 44 0 1245 600030 Distinctive Ringing Call Treatment Users can set distinctive incoming ringing tones for contacts in their local directory This allows identifica tion of a contact by a specific ring tone To set a distinctive ring for a local contact 1 Press then Features and existing value See Ring Type in select Contact Directory this guide for further details 2 Using the arrow keys scroll through 5 Press the Save soft key or Cancel to the directory to choose a contact abandon the change then 3 Press Edit and scroll down to Ring press to return to the idle display Type Incoming calls from this contact will now 4 Enter a number corresponding to have a distinctive ringing pattern one of the ring types available press gt key and then lt lt to remove an This feature is local to the phone and may be over ridden by
23. ons ES DD Volume keys to adjusts audio and ringer volume Dial Pad General dialing and alphanumeric entry incl special characters il 6 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon Using SoundPoint IP 430 SIP Placing a Call Using the Handset l 2 Using Hands Free Speakerphone Mode l To obtain dial tone pick up the handset Dial the desired number OR Dial by SIP URL IP address e After obtaining dial tone press Name e Enter URL or IP press for and or e Press Send to complete the call With the handset on hook press any as signed line key or NewCall to obtain dial tone Dial the desired number OR Dial by SIP URL or IP address as above Using the Headset l With the optional headset connected press any assigned line key D or NewCall to obtain dial tone Dial the desired number OR Dial by SIP URL or IP address as above Users also have the option to dial directly from the dial pad without first getting dial tone Sim ply enter the number then lift the handset press the Dial soft key or press the Ad or keys In all cases the active call will appear on the Examples 10 3 0 42 www voipon co uk display showing call duration and destination joe 205 173 1 24 sip jane polycom com During a call users can alternate between handset headset or hands free mo
24. play Contact Directory In addition to a directory of missed placed or received calls the phone can store a local directory of 500 or more contacts If Silent Ring is selected incoming calls can only be answered by press ing the Answer soft key 4 Press Select to change to the selected ring type 5 Press or the Exit soft key to return to the idle display See also Distinctive Ringing Call Treatment For additional choices press More fol lowed by 4 Info to view information about the call 5 Saveto store the contact to the Contact Directory 6 Clear to delete the call from the list Press More and Exit soft keys to return to the idle display Press for Placed Calls Press for Received Calls Press for Missed Calls Users can add delete edit dial or search for any contact in this list through just a few key strokes Limit depends on server configuration Contact your system administrator for full details 13 Tel 44 0 1245 808195 Fax 44 0 1245 600030 www voipon co uk sales voipon co uk To add or edit a contact 1 Press and select Features Contact Directory 2 Press More and then Add to enter another contact into the phones da tabase or highlight an existing entry then press Edit 3 Enter first and or last name from the keypad Press the 1 A a soft key to select between numeric and up per lower case alphanumeric modes Press More and t
25. rd parties acts of God ac cident fire lightening power surges or outages or other hazards IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRAN TIES AND REMEDIES ARE EXCLU SIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHER WISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MER CHANTABILITY FITNESS FOR A PAR TICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGE MENT ALL OF WHICH ARE EX PRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHO RIZES ANY OTHER PERSON TO AS SUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Service Agreements Please contact your Polycom Authorized Reseller for information about service agree ments applicable to your product 25 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENTALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUEN TIAL INDIRECT SPECIAL O
26. so be accessed by pressing the Stats soft key from the idle display Choose Buddy Status to monitor the status of the contacts within your buddy list This can also be accessed by pressing the Buddies soft key on the idle display Choose Watcher List to see which phones are currently monitoring your status Press the Block soft key to block a watcher Choose Blocked List to see which phones you have blocked from monitoring your status Press the Unblk soft key to unblock a contact The software running on the phone is compatible with Windows and MSN Messenger for peer to peer presence and instant messaging sales voipon co uk 21 Tel 44 0 1245 808195 Fax 44 0 1245 600030 Troubleshooting No Dial Tone Verify power is correctly applied to the SoundPoint IP 430 SIP phone e Check that the display is illuminated e Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable e If using inline powering check that the switch is supplying power to the phone contact your System Adminis trator Verify if dial tone is present on any other audio paths e Switch between handset headset if present or hands free to see if dial tone 1s present on these other paths e If dial tone exists on one of these connect a different handset or head set to isolate the problem No Display Incorrect Display or Bad Contrast Verify power
27. telephony features and Guide SoundPoint SoundStation IP SIP functions such as Multiple Call Appear for more information As well be sure to ances Call Hold Transfer and Confer read the Parts List and the Safety Notices ence over an IP network In this User section in this guide before you set up the Guide you will find everything you need SoundPoint IP 430 SIP phone to quickly use your new phone The following items are included in your you have received each item If you are SoundPoint IP 430 SIP package Check missing any items please contact your this list before installation to ensure that system administrator Polycom SoundPoint IP 430 SIP Power Adapter Not shown Country specific AC cord provided UUUU lt dept 000 S Phone Base Windowed Keycaps and Network Cable Quick Start Guide Blank Label Sheet A7 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Q VolPon Installing SoundPoint IP 430 SIP This section provides basic installation The SoundPoint IP 430 SIP User Guide instructions and information for obtaining includes regulatory compliance informa the best performance with the Sound tion that your system administrator should Point IP 430 SIP phone If you require review and can also be found at www additional information or assistance wit
28. tionally a visual ing is supported in real time Received notification on the display messages will be indicated by a flashing To read text messages 1 Press and select Patani are to be retrieved Messages 3 Messages appear first to last in sent OR order 4 Press the Next or Prev soft keys to cycle through messages in order 5 Press the More soft key to access the Delete Reply and New options Press the IM soft key to read a mes sage just received 2 Optional If multiple lines are in use select from which line messages 19 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 To send a text message 1 Press Messages 2 Select Instant Messages 3 Optional If multiple lines are in use first select from which line to send a message 4 Press the New soft key 5 Enter the desired extension or SIP URL Press the 1 A a soft key to alternate between numeric and up per lower case alphanumeric modes 6 Press the Select soft key to choose from various pre scripted short mes sages OR Press Edit to compose a custom message Use dial pad keys to cycle through the character set Use keys 1 0 and to select special charac ters 7 Press Send when finished Presence Status Buddy Lists The phone combines interactive message services and status monitoring to comple ment a traditional messaging application such as email Live interaction within a pool o
29. tive state e Make a call to the phone to check for inbound call display and ring ing as normal If successful try to press feature keys within the call to access Directory or Buddy Status for example Display shows Network Link is Down Verify LAN cable is properly connected s Press followed by Status e Check termination at the switch or Network and Ethernet Scroll down hub furthest end of the cable from to verify LAN port is Active the phone e Reboot the phone to attempt recon e Check that the switch or hub is opera nection to the network tional flashing link status lights or contact your System Administrator Part 15 Rules This device complies with Part 15 of the 2 This device must accept any interfer FCC Rules Operation is subject to the ences received including interference following two conditions that may cause undesired operation 1 This device may not cause harmful interference and Class B Digital Device or Peripheral Note This equipment has been tested and to radio or television reception which found to comply with the limits for a Class can be determined by turning the equip B digital device pursuant to Part 15 of the ment off and on the user is encouraged FCC Rules These limits are designed to to try to correct the interference by one provide reasonable protection against harm or more of the following measures ful interference in a residential installation 1 Reorient or relocate the r
30. ts press the Dial soft key 3 Press the Trnsfr soft key again to complete the transfer This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer Call Timer Call duration on an active call is monitored through a local call timer This is vis ible within the active call window on the display Ending a Call Press the EndCall soft key OR Replace the handset or press if in Hands free Mode or D if in Headset Mode Redial Press to dial the last call placed from your phone To redial another previously dialed num ber press from the phone s idle display and press again to place the call www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Transfer may be cancelled during estab lishment by pressing the Cancel soft key The original call 1s resumed A blind transfer without consul tation can also be supported by pressing the Blind soft key Fri Dec9 2 45 PM To Bob Smith OR Press and select Features Call Lists Placed Calls to access the list Fax 44 0 1245 600030 Call Forwarding Calls may be Forwarded Diverted to another extension as follows 1 Press the Fwd soft key from the phones idle display or press and select Features and Forward at any time 2 Optional If multiple lines are in use select which line to forward 3 Enter a number or URL to forward all fut
31. ttaching the Base The base unit can be attached to the SoundPoint IP 430 in one of two ways Deskmount Method 1 Place all cords in the recessed area 2 Align the two protrusions on the above the modular jacks as shown bracket with their corresponding holes in the phone and snap them to gether to lock the base to the phone PC Ai I S 06 EADSET HANDSET DC 24V 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Wallmount Method 1 Place all cords in the recessed area above the modular jacks as shown in previous example 2 On the back of the phone remove the key located behind the hook switch See below 3 Reposition it so that the end tab at 45 angle is facing up See below This will ensure that the handset remains in place within the cradle in this position 4 With mounting tab of the base unit facing up fasten the base unit to wall using wall anchors not included Snap the SoundPoint IP 430 into place 4 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Line Indicators Individual multi color LEDs display a dynamic call state Soft Keys The screen will display Line Speed labels for these keys Dial Keys to identify their context sensitive functions Display Control Keys Speakerphone Use the arrow keys to scroll through the
32. ure calls to 4 Press the Enable soft key to confirm Call Forwarding A moving arrow replaces the usual indica tor for that line to confirm Call Forwarding enabled Volume Adjustment Press the volume keys to adjust handset headset and hands free speaker volume during a call Pressing these keys in idle state adjusts the ringer volume Do Not Disturb To prevent the phone from ringing on incoming calls press and select Features Do Not Disturb A flashing icon and text on the display indicates that Do Not Disturb is on Calls received while Do Not Disturb is enabled are logged in the Missed Calls list To turn off Do Not Disturb press and select Features and then VolPon www voipon co uk sales voipon co uk To turn call forwarding off 1 Press the Fwd soft key from the phone s idle display or press and select Features and Forward 2 Optional If multiple lines are in use select which line to disable 3 Press the Disabl soft key The line indicator now displays the regular icon Call forwarding is not available on shared lines To conform to regulatory requirements hand set and headset volume will return to a preset level after each call Hands free volume settings will be maintained across calls deselect Do Not Disturb Optional If multiple lines are in use Do Not Disturb can be set on a line by line basis Contact your system administrator for further details When Do Not Distur
33. y accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 CE and VCCI Mark This SoundPoint IP 430 SIP has been marked with the CE mark This mark indicates compliance with EEC directories 89 336 EEC and 73 23 EEC ment accessible Cet appareil num rique de la classe B est conforme d la norme NMB 003 du Canada A full copy of the Declaration of Confor mity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK SEIT LS a A ERS VCC MI kibai SP PARRA CT ORR SRE META AAE LEC eta DORIA PART LE a PATRICE LO HATA TANA esen TIEDET REHA TEL ORIAN LT FAN Lt dy tk Limited Warranty an Limitation Liability LIMITED WARRANTY Polycom war rants to the end user Customer that this product will be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its autho rized reseller Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to repair the defec tive product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably avail 24 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 able Polycom may on its sole discre tion refund to Customer the purchase price pai
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