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Polycom RSS 2000 User's Manual

1. Save Clear Account Management Recording Setting Archives Live Streaming Changing the initial IP address via an RS232 Console or Telnet Another option to modify the IP address of the RSS 2000 is using the RS232 console Connect to the RS232 port and activate the console 9600 8bits Login polycom or any administrator password When you first login to the console you will see the current IP address of the system Help show all available commands Changing the IP Address i See llamil secre 172 21 100 20 mask 255 255 224 0 lon 112 21 90 29 Reset Password back to polycom A user may reset the password of the administrator to the default of polycom reset password Type or help to get the help information Ht H exit help password shutdown restart set lani static lt ip gt netmask lt mask gt gw lt gateway gt show 3 POLYCOM First Time Installation and Configuration e The same process applies also for Telnet connections e Only one console session can be active at any given time either Telnet or RS232 not both The system is now ready for use For additional configuration instructions refer to the user guide RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 RSS 2000 Maximum Capacity Table 2 Maximum Capacity 3 POLYCOM Conference Recording Point to Point recording H323 Playback Archive playback WM
2. Polycom RSS 2000 Getting Started Guide amp Release Notes Version August 2008 DOC2207C POLYCOM Copyright 2008 Polycom Inc All Rights Reserved All text and figures included in this publication are the exclusive property of Polycom Inc and may not be copied reproduced or used in any way without the express written permission of Polycom Inc Information in this document is subject to change without notice This document also contains registered trademarks and service marks that are owned by their respective companies or organizations If you have any comments or suggestions regarding this document please send them via e mail to info polycom com Catalog No DOC2207C Version 3 0 2 Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing Polycom Inc cannot assure the accuracy of such information Changes and or corrections to the information contained in this document may be incorporated into future issues Portions aspects and or features of this product are protected under United States Patent Law in accordance with the claims of United States Patent No US 6 300 973 US 6 496 216 US 6 757 005 US 6 760 750 and US7 054 820 PATENT PENDING Regulatory Notices United States Federal Communication Commission FCC Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A
3. Version 3 0 2 37 POLYCOM Upgrade from 2 0 to 3 0 2 1 Download upgrade package to RSS a Log in to the RSS and browse to the System Configuration gt Upgrade Reset System page b Download the RSS 2000 3 0 2 pkg to the RSS wait 10 minutes then restart the RSS from the web UI Wait 5 minutes before attempting to log in amp For more details on the file download process please read the RSS 2000 Version 3 0 2 User Guide 2 Activate RSS Keycode a After rebooting and waiting 5 minutes log into the RSS and browse to the System Information gt Product Activation page b Paste the U Keycode and click save Paste the K Keycode and click save If you have new option amp There is no need to restart after entering keycodes a Polycom RSS 2000 Admin Microsoft Internet Explorer File Edit View Favorites Tools Help ay Qe 4 x a LA yo Search she Favontes amp B a E 3 Address El http 1172 21 103 127 main admin php POLYCOM RSS 2000 COPYRIGHT 2006 POLYCOM INC ALL RIGHTS RESERVED System Management Product Activation f x Go Links ystaen information Serial Number 0090FB064080 Product Information Current Running Version 3 0 0 013 663 Build Feb 2 2008 18 09 51 System Usage _ Produstaetivation Activation Status Activated System Configuration Downloaded Version Account Management Minimum Version requirement Recording Setting activation K
4. content in order to prevent interoperability resolution issue when playing back the stream In H323 the RSS will not support H264 content Lower common nominator Econf integration France Telecom eConf can not get video from RSS Connect Aethra X7 to RSS 2000 1920K the X7 sends 720p but Aethra X7 integration receives CIF from the RSS 2000 RSS 2000 can only support CIF SIF for menu RMX 2000 integration Pr aid with the RMX 2000 is supported only on full screen 26 Known Limitations 3 POLYCOM wm RSS can not encode 2CIF 2SIF as a standard resolution when transforming to WMV file the WMV file is not correct resolution just 2CIF 2SIF support keep same scale with 2CIF or 2SIF so the anemographic video will be showed on PC Disable promotion on the VSX when working with the VSX j The same LAN Speed need to be forced on the RSS side and in the LAN Setting switch side P SIREN 22 Stereo is supported for H323 Playback When playing the Stereo support archive using windows media player the archive will be played in mono RSS takes a while to respond to a stop recording action at endpoint can not end and play IVR immediately BEE RSS 2000 Can not support 2CIF live streaming will convert to WMV off line There is a limitation here if you enable HD capacity of RSS when it become the first participant to connect HD endpoint with MP HD endpoint will send HD video format but once the second endp
5. digital device pursuant to Part 15 of the FCC Rules Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense CE amp UL Mark Polycom Inc declares that the Polycom RSS2000 is in conformity with the following relevant harmonized standards EN 60950 1 2001 EN 55022 1998 A1 2000 A2 2003 class A UL Listed USA CUL Listed Canada Following the provisions of the Council Directive 1999 CE on radio and telecommunication terminal equipment and the recognition of its conformity Compliant with European Battery Directive 2006 66 EC To comply with the European Battery Directive 2006 66 EC dispose of weak and worn out batteries in accordance with local and national regulations 37 POLYCOM Table of Contents General Safety Precautions 4 aan 1 First Time Installation and Configuration een 2 Preparations een ern 2 Unpacking and Installing the RSS 2000 nennen 2 Initial RSS 2000 IP Configuration erinnere nee 2 RSS 2000 Maximum Cap
6. 28 at the RMX 2000 RMX 2000 connect to the HDX and VSX at G 729A in 64K which is not supported by the RSS 2000 recording at this low video rate is not recommended in any case RMX 2000 While RSS 2000 is connected to RMX2000 in SIF when the RMX is Interoperability set to Sharpness an archive of it is tagged as H 264 SD ViewStation ViewStation show blue then green screen at the beginning of a Interoperability connection to RSS 2000 When recording an IVR message it s require to add additional 1 IVRs second of silence for each recording to prevent message truncation with VSX and Viewstations Maximum frame rate Maximum frame rate for recording and playback in the recording room for recording and is 20 fps in H 264 and 25 fps in H 261 H 263 playback Interoperability HD is not supported in Point to Point recording When using an HD Point to Point endpoint it s recommended to dial directly to the recording room RSS recording 2000 Prefix Recording Room Prefix and not to connect to the Recording room via the H323 Menu Embedded Multipoint When recording a multipoint on a VSX first connect the endpoint to on the VSX the VSX and only than connect to the RSS 2000 Sony HG90 version 2 11 Beta Interoperability Sony HG90 can connect in HD only The RSS 2000 menu is in CIF Not in HD as so the HG 90 will connect as secondary The RSS 2000 support H263 content Not H264 as most endpoint H239 Content currently support H263
7. A even though the archive resides on RSS B RSS A has 9 additional H 323 playback sessions available while RSS B still has all 10 sessions available WMV playback via the archive list in the web UI of a clustered RSS 2000 will utilize unicast streaming resources from the RSS device where the archive actually resides not from the clustered device that the user is connected to Note this is the reverse of the resource usage behavior for H 323 playback 3 PO LYCOM Network TCP UDP ports used by RSS 2000 Network TCP UDP ports used by RSS 2000 Table 3 TCP UDP ports used by RSS 2000 Manager TCP 81 UDP RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 3 POLYCOM Notes Regarding On Demand Archive The UDP ports used for on demand archives are randomly chosen There are two ways to configure firewalls and Windows Media Player for usage with RSS 2000 on demand archives 1 Open an outbound UDP port range matching what is used by Windows Media Player or open all UDP ports outbound from RSS 2000 to effectively bypass the firewall for outbound traffic Also open the port range used by Windows Media Player for inbound traffic to the viewing PC This range is configurable in Windows Media Player as seen in Figure 1 Windows Media Player defaults shown The user can check RTSP UDP check Use ports and define the port range Disable UDP connections in Windows Media Player to force a TCP only connection T
8. AM 250G Hardisk Form Factor 1U 19 rack mount Height 1 73 44 mm Width 16 83 430 mm Depth 15 35 390 mm Gross Weight 22 4 lbs 10 2 kg Power Supply Thermal controlled 220W ATX AC power supply wPFC AC Voltage 100 240 VAC 60 50 Hz 5 3 Amps Operation System Windows XPEK OS 37 POLYCOM RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 First Time Installation and Configuration Preparations Obtain the following information from your network administrator e RSS 2000 unit Subnet Mask and Default Gateway IP addresses e Gatekeeper IP address Prefix and E 164 of the RSS 2000 Unpacking and Installing the RSS 2000 Place the RSS 2000 unit on a stable flat surface in the selected location ii 2 To connect to the power source insert the power cable into the Power connector on the rear panel of the MGC unit and insert the Power cable into the power source socket Connect the LAN cable to LANI in the back of the system Turn on the power switch Initial RSS 2000 IP Configuration The system is shipped with a default IP configuration IP Address 192 168 1 254 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 There are two ways to change the initial IP address of the sytem e Via a cross over LAN cable e Via a RS232 or Telnet Console Changing the initial IP address via a cross over LAN cable 1 Connect a cross over LAN cable to LANI in the RSS 2000 2 Set your lapto
9. For more details on the file download process please read the RSS 2000 Version 3 0 2 User Guide 2 Check the status Go to System information gt Product Information page System Management Product Information System Information nen System Name Polycom Recording Streaming Server System Configuration Product Type RSS 2000 Account Management version 3 0 2 001 052 Build Aug 5 2008 09 01 37 Recording Setting Archives Maximum H 323 Connections 10 Live Streaming Maximum Archive Viewers 50 Maximum Recording Sessions 2 Activation Status Activated Multicast y Clustering y 3 0 Key code activation Ensure that the version number Activation Status V3 0 Key code activation and any expected options are properly displayed Note on multicast and clustering options If these options were not purchased they will not display as activated 20 3 PO LYCOM RSS 2000 V3 0 2 Upgrade Guide PHP V5 2 6 Upgrade For a new installation PHP V5 2 6 is embedded no need to upgrade For an existing system please upgrade this system to V3 0 2 then upgrade PHP V5 2 6 version Download upgrade package to RSS 1 Log in to the RSS and browse to the System Configuration gt Upgrade Reset System page 2 Download the RSS 2000 PHP v5 2 6 pkg to the RSS wait 10 minutes then restart the RSS from the web UI Wait 5 minutes before attempting to log in For more details on the file download process plea
10. V Unicast Archive playback Multicast Clustering How many conferences can be recorded simultaneously How many point to point calls can be recorded if both are dialing into the POLYCOM RSS 2000 How many recordings can be simultaneously played back in H323 How many streams archives can be simultaneously viewed unicast How many streams archives can be simultaneously viewed multicast How many RSS 2000 devices can be clustered in a single group 2 conference recording links or 2 endpoints dialing in the same time Only 1 recording session at a time may utilize H 239 1 point to point call can be recorded as the two connections to the recording room utilize both available ports on the RSS 2000 10 recordings This includes playback from the local RSS 2000 or from other units in a clustering group 50 streams archives This is based on the Web Server s capacity 2 streams can be viewed using the RSS 2000 Multicast Viewer The archives must be enabled for multicast streaming See the User Guide for details There is no limitation for the amount of RSS 2000 devices that can be in a single clustering group In clustering mode each RSS 2000 still supports 10 H 323 playback sessions For example One H 323 endpoint connects to RSS A to playback an archive residing on RSS B B is ina clustering group with A in this example The H 323 playback resource it occupies is taken from RSS
11. When a pre defined endpoint dials into the RSS and the endpoint has the immediate recording option RSS will never show the menu Endpoint menu unless a menu operation command is given When inviting an endpoint to a P2P recording room using E 164 number of the P2P room followed by or and E 164 number of the invited endpoint the inviting endpoint will view menu and the invited endpoint will not view the menu When two endpoints meet at a P2P recording room only one of them can view the menu at a time Maximum bandwidth for a P2P recording room is 1024K If video protocol for P2P recording room is H 264 then the maximum bandwidth is 768K ee See If the media file size exceeds 4GB downloads from Web UI may be Archive file size incomplete Windows Media Player 9 or above is required RealPlayer can also be used if WMP is properly installed Media Player QuickTime player is not supported Support Some third party media player such as Media Player Classic MPC and VLC can also be used but they were not tested and are not supported P2P recording maximum bandwidth Archive playback with WMP does not support playback controls Archive paypack Pause Resume FF Backward etc During H 323 playback if there is packet loss and the endpoint H 323 playback requests an I Frame RSS cannot honor the request because all audio video data are from the media file with I Frames already set Hard reset power off and on is not re
12. acity coman rada 6 Network TCP UDP ports used by RSS 2000 7 Notes Regarding On Demand Archive 8 RSS 2000 V3 0 2 Upgrade Guide neeneenneennennnennnennnennnennnennnnnnenn 12 New Systems New Installations een 12 Existing Systems Software upgrade only no new installation 15 Preparation before Upgrade een 15 Upgrade from 1 0 to 3 0 2 een 16 Upgrade Fondo nai 18 Upgrade from V3 0 0 or V 3 0 1 to V3 0 2 een 20 PHP V5 2 6 Upgrade eesssesecseseossoessossesossoosssessoosecossosssosssessesesseeseoos 21 New Feature and Bug Fixes Compare with V3 0 1 22 RSS 2000 Policies and Limitations 4H4 HHR HR RR nn nn 23 Known Limitations escececeseesessecsecseeseeseeceecseseeeseseeesaesaeeeeseeeeesaees 26 Pending issues en 28 Polycom RSS 2000 Getting Started Guide Version 3 0 2 3 POLYCOM gt POLYCOM General Safety Precautions General Safety Precautions Follow these rules to ensure general safety e Keep the area around the Polycom RSS 2000 unit clean free of clutter and well ventilated e Decide on a suitable location for the equipment rack that will hold the RSS 2000 unit and is near a grounded power outlet e Use a regulating uninterruptible power supply UPS to protect the RSS 2000 unit from power surges and voltage spikes and to keep it operating in case of a power failure Table 1 Hardware Specification Hardware Capability Pentium 4 2 8Mhz 2G R
13. alled options To get K keycode 1 Log into RSS and go to Product Activation System Management Product Activation System Information Serial Number 0090FB097CB2 i Product Information Current Running Version 3 0 0 000 683 Build Feb 26 2008 16 13 00 Activation Status Activated System Configuration Downloaded Version Account Management Minimum Version requirement Recording Setting Activation Key Archives Save Clear Live Streaming Click the button below to register your product at Polycom Resource Center anc a Polycom Resource Center a 2 Click Polycom Resource Center go to the PRC and under product activation 12 3 POLYCOM RSS 2000 V3 0 2 Upgrade Guide Solutions Products Pricing amp Promotions Certification amp Training Service amp Support Sales Product Activation You have been redirected to another site via pop up window Ify Overview your pop up blocker and click the link again Professional Services Software Upgrade Key Code Support Services To upgrade your software please retrieve your software Key Code White Papers Retrieve Software Key Code Service Descriptions To generate a Key Code for enabling system options follow the 5 directions below Services Sales Tools Product Support Single License Number Product Registration Please enter the License Number and Serial Number of your product to generate a Key C
14. commended System Reset Reset should be done via the Web UI or Console service whenever possible LDAP integration Only Microsoft Active Directory is supported 23 RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 3 POLYCOM ESE Only two H323 devices can utilize archive Preview This means when there are 2 endpoints previewing on RSS 2000 the third endpoint to connect to RSS 2000 will not receive preview Even if the two endpoints stop receiving preview or disconnect the third endpoint still cannot receive preview images until it re connects to the RSS HD and SD archives cannot be previewed H 323 preview No Transcoding for Preview This means that an archive recorded in H263 will not be able to be previewed by an endpoint connected in H264 and vice versa However ifthe endpoint supports both H264 and H263 archive preview will be available In a clustered configuration H 323 endpoint cannot receive a preview image of an archive that is not stored on the RSS unit that the endpoint is directly connected to Archive Converter When using the RSS 2000ArchiveConverter the transcoded file loaded back to the RSS will be limited to 20 FPS Calling with IP When working with a gatekeeper in routed mode devices that are address to an RSS trying to call to the RSS using its IP address instead of its E 164 alias that is register with a will be rejected if they are not registered to the same gatekeeper as the GK t
15. ding issues ESE FF or REW action within HD archive playback may cause some video artifacts Distortion freezing in converted video using media tool kit When performing Fast Forward or Rewing when viewing an HD archive using an HDX endpoint some video artifacts may be observed After converting an HD archive to H 263 using the media tool kit and uploading the converted file back to the RSS playback from a ViewStation or VSX endpoint may result in some video artifacts being observed
16. es TC Ile Live Streaming System Information ion Product Information Current Running Version 3 0 0 013 663 Build Feb 2 2008 18 09 51 j System Usage EA Activation Status Activated System Configuration Downloaded Version Account Management Serial Number 0090FB064080 Minimum Version requirement Click the button below to register your product at Polycom Resource Center and get an activation code Polycom Resource Center 3 MD Internet Check the software version and activation status Browse to the System Information gt Product Information page 3 POLYCOM RSS 2000 V3 0 2 Upgrade Guide System Management Product Information System Information System Configuration Account Management Recording Setting Archives Live Streaming System Name Product Type Version Maximum H 323 Connections Maximum Archive Viewers Maximum Recording Sessions Activation Status Multicast Clustering V3 0 Key code activation Polycom Recording Streaming Server RSS 2000 10 50 2 Y Ensure that the version number Activation Status V3 0 Key code activation and any expected options are properly displayed Note on multicast and clustering options If these options were not purchased they will not display as activated 17 RSS 2000 Getting Started Guide amp Release Notes
17. ey Archives Ce Il co Live Streaming Click the button below to register your product at Polycom Resource Center and get an activation code Polycom Resource Center a Ki E Done Internet 3 Polycom RS5 2000 Ad Temp Share D00 e 3 Check the status Go to System information gt Product Information page 18 3 POLYCOM System Management System Information System Configuration Account Management Recording Setting Archives Live Streaming RSS 2000 V3 0 2 Upgrade Guide Product Information System Name Product Type Version Maximum H 323 Connections Maximum Archive Viewers Activation Status Multicast Clustering V3 0 Key code activation Maximum Recording Sessions Polycom Recording Streaming Server RSS 2000 10 50 2 Y Ensure that the version number Activation Status V3 0 Key code activation and any expected options are properly displayed Note on multicast and clustering options If these options were not purchased they will not display as activated 19 RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 3 POLYCOM Upgrade from V3 0 0 or V 3 0 1 to V3 0 2 1 Download upgrade package to RSS a LogintotheRSS and browse to the System Configuration gt Upgrade Reset System page b Download the RSS 2000 3 0 2 pkg to the RSS wait 10 minutes then restart the RSS from the web UI Wait 5 minutes before attempting to log in amp
18. he call willbe RSS rejected This is the right policy when working with routed mode on the GK When working with the MGC in Video switching mode the RSS will indicate High Definition recording is occurring MGC Integration You can disable HD or define the minimum rate for HD in the single point recording setting of the RSS or as alternative disable HD in system cfg of the MGC HDX Interoperability Playback of H263 recordings by HDX endpoints may result in some video artifacts Only archives with viewing rights configured for Allow All can be shared using clustering Clustering When clustering archives that are not saved on the RSS 2000 being directly managed can not be deleted or have their properties modified Each RSS 2000 is capable of 2 recording and 8 H323 playbacks total of 10 H323 Connections When using the RSS Hunting function with Cisco GK the GK will Hunting hunt to the next available RSS after the RSS is full with 10 H323 connections Hunting is only supported with PathNavigator SE2000 RADVISION GK and Cisco GK Streaming without recording cannot pause V3 0 has 2 separate upgrade packages The language features can not be included in a single package part 1 includes all basic functions and V3 0 upgrade part 2 includes additional languages Some users will need to upload 2 packages to achieve the required language functionality For details please read the version 3 User Guide When usi
19. his configuration utilizes only TCP port 554 As seen in Figure 2 unchecking RTSP UDP removes the user s ability to specify a port range and forces all connections to use TCP 554 only Options Player Rip Music Devices Bum Performance Library Plugins Privacy Security File Types DVD Network Specify settings for playing digital media content that is streamed from the Internet Protocols for MMS URLs Try to use the following protocols when receiving an MMS URL RTSP TCP Use ports 7000 7007 toreceive data HTTP Multicast Streams Allow the player to receive multicast streams Streaming proxy settings Protocol Proxy HTTP Browser RTSP None Select the protocol above and then click Configure e To change the proxy settings used for online stores use Internet 1 Options in Control Panel 37 POLYCOM Notes Regarding On Demand Archive Options 10 Polycom RSS 2000 Release Notes Version 3 0 2 Se POLYCOM 11 RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 RSS 2000 V3 0 2 Upgrade Guide gt POLYCOM New Systems New Installations For new installations an activation keycode must be entered before attempting to use the RSS 2000 RSS 2000 V3 x includes two type of activation keys Table 4 Key Code Definition K keycode Option Activation Basic Multicast Clustering New Version activation Will not affect the current U keycode inst
20. n the New Systems New Installations section above e Before the upgrade please check the currently installed software version There is a different process for each upgrade as noted above e Keep the RSS 2000 powered on and connected to the network during the upgrade 15 RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 37 POLYCOM Upgrade from 1 0 to 3 0 2 16 1 Ej 2 Download upgrade package to RSS b Log in to the RSS and browse to the System Configuration gt Upgrade Reset System page Download the RSS 2000 3 0 2 pkg to the RSS wait 10 minutes then restart the RSS from the web Ul Wait 5 minutes before attempting to log in For more details on the file download process please read the RSS 2000 Version 3 0 2 User Guide Activate RSS Keycode a b After rebooting and waiting 5 minutes log into the RSS and browse to the System Information gt Product Activation page Paste the U Keycode and click save Paste the K Keycode and click save amp There is no need to restart after entering keycodes E Polycom RSS 2000 Admin Microsoft Internet Explorer Address File Edit View Favorites Tools Help Qro X x a yo Search sip Favorites amp B PEN E 3 E http 172 21 103 127 main admin php POLYCOM RSS 2000 COPYRIGHT 2006 POLYCOM INC ALL RIGHTS RESERVED System Management Product Activation Recording Setting Activation Key Archiv
21. ng the Streaming Without Recording function pause is not available The stream can only be stopped 24 RSS 2000 Policies and Limitations 3 POLYCOM ESE Image requirement Languages except English Japanese Chinese require base image V5 0 For details please read the Additional Languages section of this document IVR support RSS 2000 version 3 only supports English Chinese Japanese IVRs by default However the user can manually upload customer IVRs if needed to accommodate local language requirements Upload Utility H 263 H 263 4CIF archives can not be uploaded to RSS Multi language support When moving the mouse cursor over the play button of an archive if it is an HD archive in the process of WMV conversion the play button will be in a special status which displays the percentage number of the conversion process completed thus far The percentage converted will not update until the page is refreshed HD archives transcode status 25 RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 3 POLYCOM Known Limitations Table 9 Known Limitations The monitor screen displays an overlapping names of VSX8000 and Overlapping names RSS in a MGC meeting room VSX 5000 8000 The RSS 2000 support the VSX 5000 8000 when the VSX is set to Interoperability motion Not Sharpness nor Promotion The RMX 2000 connects secondary to the RSS 2000 in the rate of RMX 2000 64Kbps No support for G 7
22. nter 3 0 in the Version field and enter the RSS 2000 Serial Number in the Serial Number field The user will receive a U Key code permitting activation of Version 3 x software This keycode will also need to be entered in the product activation section on the RSS 2000 Web UI 13 RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 3 POLYCOM Retrieve Your Upgrade Key Code Single Upgrade Key Code To retrieve the latest software upgrade Key Code for your system please enter the complete system Serial Number the Version Number that you want to install and then click Retrieve Serial Number Model Version Need Help System Information Product Information Current Running Version 3 0 0 000 683 Build Feb 26 2008 16 13 00 Activation Status Activated Downloaded Version Minimum Version requirement Activation Key Click the button below to register your product at Polycom Resource Center and get an activation code Polycom Resource Center After entering both the K Keycode and the U keycode the RSS 2000 will be ready for use with the enabled options System Management E Product Information 14 Multicast Clustering 43 0 Key code activation System Name Polycom Recording Streaming Server Product Type RSS 2000 Version 3 0 0 000 683 Build Feb 26 2008 16 13 00 System Configuration Maximum H 323 Connecti
23. ode To retrieve a previously enabled Key Code Product Activation please enter the product s serial number and leave License Number a blank License Number Serial Number Key Code Generate 3 Fora new installation the system will be shipped with a K License This will require the user to go to the PRC and receive a K Keycode from the Single License number screen as shown in the screenshots Do not click Retrieve Software Key Code in this step Single License Number Please enter the License Number and Serial Number of your product to generate a Key Code To retrieve a previously enabled Key Code please enter the product s serial number and leave License Number blank License Number This license number is provided on a single piece of paper shipped with the system Enter the number here Serial Number Key Code Generate 4 The user will receive a K Keycode with the enabled options Basic Clustering and or Multicast Keep this keycode in your records After entering the K Keycode in the RSS 2000 web UI activation screen the user will need to go back to the PRC and generate a U Keycode to permit a software upgrade This is done in the Single Upgrade Key Code page shown below accessed by clicking the Retrieve Software Key Code button Users upgrading from version 3 0 or 3 0 1 to version 3 0 2 do not require an upgrade keycode To get U keycode E
24. oint to join the conference HD endpoint will send CIF format video to RSS if you start recording before changing to CIF format it means RSS HD Endpoint will save 720P and CIF format video in one WMV file WMV file can Eoad MP not support this it will encode error It is a known limitation integration We have 2 option to avoid this 1 Disable HD capacity of RSS when connect to HD MP 2 After HD MP sending CIF format vide start to record before other participants leave if only leave RSS will change to HD again stop recording do recommend option 1 When RSS dial into endpoint MP only when RSS is speaker customer can control RSS by FECC but once speaker change to other participant it will be back never so customer can not control FECC control with RSS by FECC Endpoint embedded When RSS dial into endpoint MP if you press left key to hide the MP menu you will see the loop video on the screen so don t hide the menu in this situation We recommend when working with endpoint embedded MP please don t use FECC control please just use DTMF Clustering Only support 10 H 323 playback including local and remote playback When use software shutdown command customer need to turn on Software shutdown the power switch after 2 minutes at least otherwise the system might not boot correctly 27 RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 Pending issues 28 3 POLYCOM Table 10 Pen
25. ons 10 Account Management Maximum Archive Viewers 50 Recording Setting Maximum Recording Sessions 2 L Archiven Activation Status Activated Live Streaming 3 PO LYCOM RSS 2000 V3 0 2 Upgrade Guide Existing Systems Software upgrade only no new installation Preparation before Upgrade Obtain the 3 0 2 upgrade package and activation keys from the Polycom website or your local service center Save the software and keycodes on your PC For more details please see the RSS 2000 Version 3 0 2 User Guide Table 5 Upgrade package definition RSS 2000 3 0 2 pkg With full function except PHP V5 2 6 RSS 2000 PHP V5 2 6 pkg Running base on RSS 2000 V3 0 2 or above version Table 6 Keycode definition Package Name Description K keycode Option Activation Basic Multicast Clustering New Version activation Will not affect the current installed options U keycode e For an RSS 2000 running version 1 0 K keycode and U keycode are both needed e For an RSS 2000 running version 2 0 only the U keycode is needed The U keycode permits the upgrade to the new software version but does not control options activation For additional options an appropriate K Keycode must be purchased e For an RSS 2000 running version 3 0 or 3 0 1 there is no need to perform any activations whatsoever in order to upgrade to version 3 0 2 How to generate keycodes Please refer to the instructions and screenshots i
26. p to the same segment of the RSS For example in your laptop IP config setting 3 POLYCOM First Time Installation and Configuration Internet Protocol TCP IP Properties You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings TE 255 255 255 0 192 168 1 ql Obtain DNS server address automatically Use the following DNS server addresses Prefered DNS server Altemate DNS server Open a browser and go to http 192 168 1 254 Login to the system User name administrator Password ee a R55 2000 A zplorer Rho RME EEV BRU IEE EN Ou O 1020 Pe kom O 2 38 PES pe IN 2 21 109 127 Login php langzen Y wu a a Tate y RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 e POLYCOM 5 Go to system configuration gt IP setting and modify the IP address You can set a static IP or choose DHCP Click the save button and then reset the system System Information LANI System Configuration address automatically DHCP Obtain a i P Settings 103 127 2 21 ken Gatekeeper Settings Customization Backup Delete Settings ing Obtain DNS server address automatically an ne Preferred DNS Server 172 21 96 8 Alternate DNS Server
27. se read the RSS 2000 Version 3 0 2 User Guide 21 RSS 2000 Getting Started Guide amp Release Notes Version 3 0 2 3 POLYCOM New Feature and Bug Fixes Compare with V3 0 1 Table 7 New Feature and Bug Fixes of Version 3 0 2 Notes v6 5 x client not able to use the email archive link function of RSSv3 0 Multiple Vulnerabilities in PHP 5 2 5 and earlier version need to upgrade PHP version Playback has fuzzy audio for the first 30 seconds or so when played back on a PC but not when played back to an endpoint Add a new telnet command to support software shutdown Resolved integration issue with RMX2000 the issue is if customer start recording an archive with content from RMX2000 after the endpoint start sending content customer will get poor video quality 22 3 PO LYCOM RSS 2000 Policies and Limitations RSS 2000 Policies and Limitations Table 8 Policies and Limitations um em UUl H 323 Alias length The maximum length of the system H 323 alias name is 16 characters RS232 configuration Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control OFF ONLY ONE connection to the Console service is allowed at any time either by RS232 or by Telnet but not both Console Service When scheduling a dial out amp record from the Web UI RSS will loopback the video and NEVER show the menu unless a menu operation command FECC arrow keys or DTMF 2 4 6 8 is given from the endpoint

Polycom RSS 2000 User's Manual

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