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Polycom QSX 3725-22370-001/B User's Manual

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1. The signal is embedded in the standard audio frequency band When an audio call is placed the QSX units connect to each phone and begin to communicate After the QSX systems identify each other typically within 15 30 seconds they automatically establish a H 323 content sharing channel over the LAN One QSX system becomes the initial meeting controller and its IP address becomes the Meeting Web Address At this point web viewers can also join the meeting and receive content from the presenting QSX 18 Note A maximum of 5 QSX units can connect directly to one another for a meeting For higher scaling refer to Interoperability with Polycom MGC below Note In a QSX to QSX meeting web viewers are still able to login and view content Note There are several advantages to a QSX to QSX meeting First the direct connection eliminates the need to communicate IP addresses and passwords to other meeting participants Second all content between QSX units is encoded in 128 bit AES encryption Third a QSX to QSX connection provides higher frame per second transmission of content Fourth the H 323 connection between QSX units minimizes delays in content transmission Finally in a meeting with multiple QS Xs it is possible to change which room is sending content If a different QSX system starts sending content during the meeting content from the new presenting unit is automatically directed to web viewers through the QSX they originally connected
2. There are a number of alerts that may appear locally on the Info screen of the QSX They include QSX Local Display Messages Corrective Action No corrective action required When the QSX is connected to a SoundStation or VTX phone and the call is connected the message will appear It will stay visible for two minutes unless a meeting participant joins The maximum number of QSX systems are already in the meeting Meeting is full You can participate in the audio call and wait for another QSX system to disconnect or join the meeting as a web viewer Network disconnected You have lost the connection to the Make sure Ethernet cable is firmly connected into QSX LAN No content detected The QSX system VGA input is not receiving a signal When a participant joins the meeting the name of the remote party and the Joined message will appear Participant Joined PC resolution or refresh rate not supported Preview The display settings on your computer are not compatible with the QSX system Indicates that the QSX is in Preview mode PC or laptop is connected to the QSX has content loaded and is ready to send it By default the QSX is configured to automatically send content when the first web viewer joins Make sure that the VGA cable or content controller cable is firmly connected to the QSX system and your computer If necessary press function keys on your computer to send video out
3. 64 Chapter 1 Introducing the QSX System The Polycom QSX system allows users to instantly share anything on their computer screens with remote locations via the Web or with other QSX or VSX locations Users don t need to learn new applications upload documents pay monthly service fees or pre schedule meetings It s an easy and secure way to share content with remote sites QSX systems have the following features and benefits Easy one time setup Simply plug in your IP connection power and VGA cables Easy Web interface for additional optional configuration Easy to use Instant content sharing without wasting time on downloading applications uploading documents advance scheduling or user training Open architecture Works with any content any phone systems and any type of computer or VGA input source even those belonging to presenters who can t get access to the network Multi point capability Each QSX session shares content directly with up to ten sites per QSX via a standard web browser Scale to even more sites by connecting directly with up to four other QSX units or leverage a Polycom MGC conference bridge for large scale meetings Cost effective The QSX provides unlimited content sharing It pays for itself quickly because there are no monthly charges or per minute fees Content security Keep complete control over your document AES Advanced Encryption Standard media encryption on QSX to QSX
4. Encryption Specifies whether to enable AES encryption The Advanced Encryption Standard AES is an default disabled encryption algorithm used by the US government and others to protect sensitive information AES encryption is a standard security feature on the QSX system When it is enabled the system automatically encrypts content with other AES capable systems Web Access Port Specifies the port to use when accessing the system using the web interface This is a user assigned default 80 port Password To configure Password settings 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt General Settings gt Password 3 Configure these settings Admin Password Specifies a password for accessing the Web Admin Page You will need to enter it any time you wish to default blank i e no password access the Web Admin Page for configuration changes etc Maximum of 8 characters Use Random Password Enables or disables the generation of random meeting passwords for web viewers If it is enabled default disabled a new password will be generated each time the Info button on the Content Controller is held for more than 4 seconds or if connected when the phone goes on off hook Meeting Password Allows you to set a permanent password for QSX meetings Overrides the generation of random default blank no meeting password passwords 30 Note If the QSX is in Idle or Preview
5. LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS NO ADVICE OR INFORMATION WHETHER ORAL OR WRITTEN OBTAINED BY YOU FROM POLYCOM OR THROUGH OR FROM THE PRODUCT SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN SUPPORT amp SERVICE AGREEMENTS If you purchased your product from a Polycom Authorized Reseller contact the Authorized Reseller for information about support and service agreements applicable to your product For information on Polycom service go to the Polycom web site www polycom com products and services menu or call 1 800 765 9266 outside the US call 1 408 526 9000 or your local Polycom Office as listed on the Polycom Web site Limitation of Liability TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERF
6. Language Sets the language for the local VGA display and web viewer interface The QSX Admin Web interface default American English automatically uses the same language as the computer operating system 31 4 Click Next and configure these settings Settings Date Format default MM dd yyyy Time Format default 12 Hour Daylight Saving Time default enabled Time Difference from GMT default 06 00 Display Time in Call default Elapsed Time Time Server default Auto Time Server Address Serial Port Specifies your format preference for the date display and lets you enter your local date Specifies your format preference for the time display and lets you enter your local time Specifies daylight savings time setting When you enable this option the system clock moves ahead one hour When you disable this option the system clock moves back one hour Specifies the time difference between GMT Greenwich Mean Time and your location Specifies the time display in a call e Elapsed Time Displays the amount of time in the call e Local Time Displays the local time on the screen during a call e Off Time is not displayed Specifies connection to a time server for automatic system time settings Lets you specify the IP address of the server when Time Server is set to Manual The QSX system provides an RS 232 serial port for configuring a static IP address The
7. Select Enter IP Address Manually After typing IP Address Subnet Mask Gateway and DNS information click the update button 23 JEE De Gi Wm Fyris Jms Helo F Q O Bil pan fon OOS a LiAOS oan E pel 16 ls enethig bru C geo ra T Ekipen i phon LEN Froperies An changes madet hi page wli couse the sien to estar Hoel Rame vaN 1416 P Adresa E E Use tha Fakri F Ariran EAEE DME H oraaa Ti 10 00 1100 1000 1F216 02 tha FH 1619 a Aut full m sii deile a m man aidi m bae mimmi Set a Static IP Address Using HyperTerminal If you need to assign a static IP address to the QSX system follow these steps before you try to set up and use the QSX system eee a a Connect a straight through serial cable from the QSX system to a computer Power on the QSX base with only the power cable and serial cable connected Start the HyperTerminal application on the computer Open a connection to the COM port being used for the serial cable Set the bits per second to 115200 Other settings can remain at their defaults data bits 8 Parity none stop bits 1 and Flow control Hardware When a connection is established type ip Follow the instructions to set a static IP address Enter the appropriate IP address default gateway subnet mask and DNS servers See picture below for more details When finished select Yes to accept the changes The QSX system restarts 24 zisa Hyper ie rimal File Edit Wew Call
8. Stati SCS was toxins aks fens ntr ats laien telah eer tale es 4 Chapter 7 Diagnostics and Troubleshooting cccccccccsssssssssscccccsssssssssssccccssssesees 41 Viewing QSX System Information ccccccccssssssssecceeeeceeeeesseeceeeeeseeesseeeeeeeeeeeaeeeaees 4 Keeping Your Sonare CUNG sanaa sade deandrined neve eaeean een eden 42 Resetting a Forgotten Administrative Password cccccccssssssseececceeseeesseeceeeseeeaeeeeeees 42 Viewine Call BD es 1 Septem ee We meee error ee am emer ce ee DORR cee en re Ee rea 42 Restaran aihe SyS eD pcicniot anosaioee rien kemaaciee N 43 SaS Al Sea A E 44 General Troubles hoon i sesa stab sdesaseumuenieasiee 46 How to Contact Technical Supports cevsiccisitessiesetxescasavaiacteedandenstatrecncigtaeatunincitenunstussts 46 By Telephon iee E 47 Boe dei e E A E weet ry Maes et settee 47 Limited Warranty Disclaimers Limit of Liability ccccccsssssssssssscccccsssesssssssees 47 parety and Letal NOUCES veisicisiccsssccuscseteisasduvecscecuekataesnaserncssssusnsducccsesecseatadssacsuscustduasdueved 48 Appendix A Bandwidth Considerations in QSX ssssccsssssceceocccssssseceoccossssceccosssssos 52 OVINE V a E a dari tarGonawsdnih da uceadieeaeatendaecns 52 Additonal Nra oiie a a ae ae iceetcaent 53 Maximum Bandwidth Utilization in Low Bandwidth Environments 0066 53 Bandwidth Sharing versus Time Sharing ccccccccccceeeesseeeeeccececeeaaeee
9. W COOP MOUs esena a 26 Logging On to the QSX Administrative Web Page cccccccccccsssssessseeceeeeeeaaeesseeeeeess 2 Chapter 6 Configuring Administrative Settings ssssseccccccssssscceccccssssecceeosossssseeeesoo 28 ooy ean a mer mere E E E E 28 Home Tabe Or COMMS ee E E E AR 28 AdE SNE Saneren a a a a T 29 GENET al Setn o Sra E E duaialass eu iatsuniotsanr a unisalet 29 DV Sle MI CLL S eiea a 29 RS NAT ay terete A E he Reset a he heat a Rest Reece ata E 29 PassWord cocuceuaiienasasulaleadicectaausucaiendic ensue E E E tase ucacendis 30 ISOC AUIOIN ssntene denn cctedalionseneaeraitetgsiandehiahespinetustnctnssiendesadue a E EE 31 BS VAL OI a aeeetas ce ve tara nteeran ie telat teeta tees 32 Banan 61 eaa S 33 Video ING TW OPI TE NGWO erene a A 35 H2 SeN Sara A es aie a a nudaee 35 Frew AMI ean E E ances ahomuecidaameace gaat 36 Goba lee To Vd COS ea Aa 37 Management SErVOT Saranen tai ae E E daiabaarteataiiaivalenntedces 37 My Monnan on sesno n atello adam ale Sewielneseeeseee 37 FANPOST earner ue eet tornen 38 Graphics PIS Play ecessssainacdeseniidvsanieadadashint tans a A 39 Other Scaling Considerations sendvecsuncesiasidvasecsustdetuinndteusietesecsidvauecsistlvetwiondueusiste 39 DONOSE E E E A TE 40 Roay Oae E E A ean tenaniebare iu maden china aa eanienaia ts 40 CESTNINA eer a a a acacia a eed eeaeanaececect 40 Call Statistics ainsin AE E E E 40 NCIWOTK S ANS OS ugena a a a E A E E 4 A GVainced NetWork
10. appear on the local VGA display The conference phone does not have a dial tone The SoundStation VTX 1000 conference phone does not display the correct QSX soft keys The indicators on the front of the QSX base are flashing red and green The system is not connected correctly The system is not connected to power The system is idle or the QSX system base is not receiving a VGA signal from the computer The system is not connected correctly The SoundStation VTX 1000 conference phone has software earlier than version 1 6 The system is in Boot UI mode How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact Polycom Technical Support by telephone or Internet as described below 46 Ensure that all cables are connected as shown in Setting up the QSX System If you are using a VTX 1000 conference phone make sure that both the 8 wire cable and conference link cable are used to connect the QSX system to the phone Ensure that the power supply is connected to the system and toa power source that the power cables are firmly seated and that the phone s interface module is connected to power Press the Content button on the content controller or the PREVIEW soft key on the VTX 1000 conference phone until you see a preview on the local VGA display Press the appropriate function keys suc
11. but automatically send content to Info Button others or not Press to display the Info Screen on gg your local VGA display Send All sites see your content Note If you hold the Info button gown for more than 4 seconds the QSX will generate a new web viewer password if Generate Random Password option is selected in the Web Admin page Note You may see the lights automatically change on your Content Controller when a web viewer connects or disconnects from a meeting 11 SoundStation VTX1000 Conference Phone Controls If you have a QSX connected to a VTX1000 conference phone you can use the phones controls as shown below PREVIEW SHARE STOP No one sees your content You see your content locally Web viewer All sites see your content Press to preview your content sites see your content if no QSX systems Press to stop sending content locally are in the call Fress to send content a Be _ Bi a ii o pe INFO as ppe pem Press an arrow button a a then this soft key to display the Info screen on the local VGA display Note If your QSX system is connected to both a content controller and a SoundStation VTX 1000 phone you can use either device to control meeting content and access the Info screen Note Unless you have configured the QSX for a specific password a new password will be generated each time the VTX 1000 phone is placed on hook 1 e hung up Manual IP Dialing You can m
12. calls secure login for Web browser access and the ability to share information without releasing control of it ensure your content is protected Simply connect your computer to the QSX VGA cable and share content including business applications proprietary software the Internet images and software demos all at the touch of a button The QSX user interface provides convenient information screen Info Screen overlays that show presenter viewer locations and connection information as well as the Web address and login information for remote participants Usage Overview QSX systems allow content sharing with other QSX systems and with remote sites via the Web Alternately QSX systems allow content sharing with Polycom videoconferencing equipment including the VSX 8000 VSX 7000e or the VSX 7000s with Visual Concert Finally the QSX is interoperable with the Polycom MGC bridge allowing you to scale the number of web QSX and video participants in a meeting based on the number of ports and bandwidth available on the MGC itself The following illustrations show several types of meetings you could have with a QSX system Additional configuration details are available in Chapter 3 P Phoenix P Gla sean eae Internet i TP me J Chicago Atlanta Figure 1 Stand Alone Mode This is for web viewers only No conference phone is required Polycom OSX Dallas Enterprise Network Figure 2 QSX to QSX with Web p
13. environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense In accordance with Part 15 of the FCC rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate this equipment The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Part 15 FCC Rules This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation EEA Regulatory Notices CE Mark LVD and EMC Directive This system has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC and 73 23 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough UK SLI 4DX UK Mains Powered POTS Voice Telephony Without Emergency 000 Dialing Warning This equipment will be inoperable when mains power fails 50 OFFI HE
14. the IP network through a Virtual Private Network VPN select Off e If the system is behind a NAT that does not allow HTTP traffic select Manual Select Manual to assign an external IP address to the QSX system Click Update to access the NAT Public WAN option NAT Public WAN Address Lets you enter external IP address for web viewer access outside of your LAN when NAT Configuration is set to Manual This is only for display on the Info screen It does not set the external IP address Global Services If your organization uses the Polycom Global Management System you can configure manage and monitor the QSX system using the Global Management System GMS server For more information about GMS go to www polycom com On networks managed by the Global Management System several Global Servers may be configured to manage this system remotely You can view information about these servers Management Servers To view the management servers list 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt Global Services gt Management Servers to view the server information My Information If your system is managed by GMS you can configure the QSX system so that users can request help from the GMS administrator To configure Global Management contact information 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt Global Services gt My Information Enter your
15. the password by holding the Info button for at least 4 seconds as long as the QSX is in Idle or Preview 17 mode 1 e not sending content to web viewers There are other password options that you can access from the QSX s Web Administrator page These are described on Page 30 Note Web viewer sites do not necessarily need to participate in a phone call with the presenter in order to see content Disconnecting Web Viewers When the QSX ends a presentation you can disconnect the web viewers by ensuring the QSX is in Idle or Preview mode then holding the Info button down for at least 4 seconds If the QSX user re initiates the presentation but hasn t changed the password the web viewers will need to refresh their browser and log in again Note A maximum of 10 web viewers can connect to each QSX during a meeting Note If the QSX has a SoundStation or VTX 1000 phone attached this configuration will override the stand alone operation Placing the SoundStation or VTX 1000 on hook 1 e disconnecting the call will drop all web viewer connections as well as H 323 calls and web viewer connections QSX Connecting to Other QSX Systems Polycom OSX Dallas Bangalore ook Enterprise ida P Le am ty at Tokyo LS aa iat Web Participants Pie Munich Network In calls between QSX systems the systems automatically identify each other over the phone line using standards based Low Profile Signaling Protocol LPSP
16. viewers connected to the QSX they will in turn use the full 32kbps to upload images No matter how many web viewers are connected the bandwidth used by each web viewer will not exceed the maximum allowed value Moreover each web viewer still works under normal bandwidth conditions The advantage of Time Sharing is that a web viewer will have the full amount of bandwidth for a period of time to upload shared content The disadvantage is that one slow connection could affect the performance of the rest of the web viewers If for example the bandwidth allowed is 128Kpbs but one of three web viewers has a 56Kbps connection then the real bandwidth usage will be 53 User 1 128Kbps User 2 128Kbps User 3 56Kbps As aresult the Time Sharing Mode is recommended for an environment with connections of 128kbps 384kbps In order to configure the Time Sharing option follow these steps Log on to the QSX Admin Web as described on Page 23 Go to Table of Contents Go to Admin Settings gt Table of Contents gt General Settings gt Bandwidth From the pull down menu for the Web Viewer Bandwidth Option choose Time Sharing 5 Click the Update button EE RT Bandwidth Sharing In the Bandwidth Sharing mode the total bandwidth allowed for the web viewers is divided by the total number of participating web viewers If for example there is a total bandwidth of 1024Kbps and three web viewers then the maximum amount of bandwidt
17. 68 The QSX was configured for no scaling 1024x768 for H 323 connections and 800x600 for web viewers 32 Additional Information Maximum Bandwidth Utilization in Low Bandwidth Environments Most low bandwidth connections e g DSL are asymmetrical transmission speeds are usually slower than reception speeds The Transmit and Receive configurations of the QSX 2 0 use this fact to fully utilize available bandwidth Look at the following example where to QSX units are connected at different rates Transmit Speed Receive Speed QSX1 384Kbps 1024Kbps QSX2 128Kbps 1024Kbps In this case even though the QSX2 has a slower connection the QSX1 can still transmit data at 384Kbps and the QSX2 can receive it at that speed The extra bandwidth available allows you to share content with people minimizing delays in delivering that content to them Bandwidth Sharing versus Time Sharing The QSX allows you to choose between two different modes of bandwidth sharing for Web Viewers Depending on the type and speed of connection that participants have to the meeting you can use one of these modes to optimize the quality of information exchange Time Sharing The Time Sharing mode was developed to accommodate web viewers in a low bandwidth environment In the Time Sharing mode current images will be uploaded to participating web viewers on a rotating basis For example if 32Kbps is available for web viewing and there are three 3 web
18. Administrator s Guide for the Polycom QSX 2 0 POLYCOM February 2006 Edition 3725 22370 001 B Version 2 0 Xe POLYCOM Trademark Information Copyright 2006 Polycom Inc All rights reserved Polycom the Polycom logo design and SoundStation are registered trademarks and QSX SoundStation VTX 1000 VoiceStation and the industrial design of SoundStation are trademarks of Polycom Inc in the U S and various countries All other brand and product names are trademarks or registered trademarks of their respective companies Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2006 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been m
19. LE RS BRISA EHS VCCI oR 7 JAAR CT ORB o Re OPA SE EHHE ra Ha Tk BaDVEDT TOBAIR NSK eRe TOL OBE KRANAZALERMSOVE ya AA TEA A Bonin FLEE arin eZ io FON VLR MeL ET pS ATI itt Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed Installation Instructions Installation must be performed in accordance with all relevant national wiring rules Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible 5I Appendix A Bandwidth Considerations in QSX Overview The QSX 2 0 offers a number of bandwidth options that allow you to optimize its use for your particular environment The flowchart below is designed to serve as a guide for making the proper bandwidth configurations This flowchart assumes that you are starting with an idea of how you want to use the QSX e g in a Stand Alone mode to share content with web viewers only or in a mixed environment with other QSX units and web viewers It also assumes you have a general idea of the bandwidth that you have available Based on that information you can use this chart to determine the performance with various numbers of participants and what settings you need to configure on the Web Admin page of the QSX Bandw
20. ORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID OR U S 5 00 WHICHEVER IS GREATER AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety due to local law they will be limited to the duration of the applicable written warranty GOVERNING LAW This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability Safety and Legal Notices Important Safeguards Read and understand the following instructions before using the system e Close supervisi
21. P address of the QSX system in order to access its Admin Web interface If your QSX system obtains its IP address automatically it is displayed as My IP on the Info screen when you press the Info button on the content controller or the INFO soft key on the SoundStation VTX 1000 conference phone If your location does not allow dynamic IP address assignment contact your IP network service provider or system administrator to obtain an IP address and system name You must manually assign the static IP address to the QSX system before you use it Note The default mode for IP Address is dynamic This means that the QSX system will automatically request an IP address from a DHCP server if there is one on your network Accessing the QSX Web Admin Page To see if your QSX system obtained its IP address automatically follow these steps 1 Once QSX is connected hit the Info button on Content Controller 2 If screen shows an IP address in the My IP field go to the next step You may need to wait a few minutes for the DHCP server to assign an IP address to the QSX unit Otherwise proceed to the following sections for setting a Static IP Address 3 Open your internet browser and type in the IP address followed by admin htm e g https 140 242 16 45 admin htm as shown in the picture below Setting a Static IP Address via the QSX Web Admin Page 1 After accessing the Web Admin page go to Admin Settings gt LAN Properties
22. Power Cable Connect the Power Cable from the back of the QSX unit to an available power outlet e VGA Cables For the QSX 400 connect the Content Controller to the VGA In port on the back of the QSX unit and then connect the VGA cable to the Content Controller itself For the QSX 300 connect the VGA Cable directly into VGA In port on the back of the QSX unit If you plan to display content on a projector or second computer monitor in the area where the QSX will reside you will need an additional VGA cable that connects from the VGA Out port on the back of the QSX unit to the display equipment Note that this VGA Cable is not included with the QSX system Note The only way to display the Info screen is to use a second display e g second monitor projector etc 22 2 Step 1 is all that is required to set up your QSX system If you plan to use it with a Polycom conference phone please connect the following cables as well e 8 wire cable for phone console Connect the 8 wire cable from the back of the QSX unit to the Polycom conference phone e Conference Link Cable For use with a Polycom VTX 1000 conference phone only Connect the cable from the phone to the back of the QSX unit Note You will also need a POTS module cable that connects to the SoundStation console This cable ships with the SoundStation phones Set an IP Address By default the QSX system obtains its IP address automatically You need the I
23. QSX system is configured as DCE Data Communications Equipment To configure serial port settings 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt General Settings gt Serial Ports 3 Configure these settings and make sure that they match the configuration of your computer serial port 32 Settings Baud Rate Fixed at 115200 RS 232 Mode Control or Debug default Debug RS 232 Flow Control Fixed at None Bandwidth One of the primary variables that can affect the quality of a QS X based content sharing session is bandwidth Different participants may be connected at different speeds Alternately the total available bandwidth may not be sufficient for all participants to use the maximum transmit and receive rates As a result QSX 2 0 provides a number of enhancements for how bandwidth can be used To configure the Bandwidth settings described below follow these steps 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt Table of Contents gt General Settings gt Bandwidth 3 Configure the settings 4 Click on the Update button Settings Web Viewer Bandwidth Usage Specifies how you want to allocate bandwidth for web viewers There are two options default Bandwidth Sharing Bandwidth Sharing For use in normal corporate LAN environments Time Sharing For use in which web viewers are accessing the QSX session from a low bandwidth con
24. Server Displays the WINS server currently assigned to the system If the system does not automatically obtain a WINS server IP address enter one here WINS Resolution Sends a request to the WINS server for WINS name resolution default disabled LAN Speed Specifies the LAN speed to use Note that the speed you choose must be supported by the switch default Auto Choose Auto to have the network switch negotiate the speed automatically If you choose 10 Mbps or 100 Mbps you must also select a duplex mode Duplex Mode Choose Auto to have the network switch negotiate the Duplex mode automatically or specify the default Auto Duplex mode to use Note that the Duplex mode you choose must be supported by the switch 38 Graphics Display The QSX system supports various resolutions and refresh rates for VGA input and output QSX Output Scaling option allows the user to scale down the content that the QSX sends to other devices This content can be scaled to a specified resolution in order to optimize transmission Input resolution options include SXGA 1280 x 1024 XGA 1024 x 768 SVGA 800 x 600 VGA 640 x 480 To configure Graphics Display settings 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt Graphics Display 3 Configure these settings Preview with VGA Display Specifies whether to preview content locally when in a call with another QSX system If this option is default e
25. Transher Help O w es a G HAP ee Enter 1 for DHCP 2 for static LP or etrl c to HAF iG Bont Laur ag tas Enter L Neem 172 18 11 41 HAF i0 Enter subnet mask 255 ZOD Eoaea HAP AJ Enter default gateway 2 18 1 PAETA Enter number of DHS ees toj fh Seto IP address HAP Subnet mask HAP oe Gateway HAP G DNS 1 HAPO DNS 2 HAP 0J DHS ii MAP G DNS 4 HAP OJ DHS HF MHAP 6 DO YOU WANT Conmected 0 05 79 Aubo detect 115200 EF1 Note If you hold the Content button during boot up of the QSX unit it will force the unit into DHCP mode That will cause the QSX unit to seek an IP address from the DHCP server on your network Changing QSX to Dynamic IP Mode By default the QSX is configured to obtain an IP address from a DHCP server in your network If you have configured it with a Static IP address and want to change it back to that default mode you should follow these steps 1 Disconnect the power cord Reconnect the power cord 3 As the QSX is booting up hold down the Share button By holding down this button you will force the QSX into DHCP mode The QSX will automatically request an IP address from a DHCP server if there is one on your network 25 Chapter 5 Accessing the QSX Administrative Web Page QSX Administrative Web Options The QSX Administrative Web page Admin Web Page gives you significant control and flexibility in the configuration and deployment of your QSX sy
26. ade to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About this Guide This Administrator s Guide for the OSX System is for administrators of QSX systems who need to LI Configure the system for use in the network environment Q Understand different usage scenarios and how the QSX works in them Q Troubleshoot any issues that occur Other documents available for QSX systems include Q The OSX Quick Start Guide which describes how to install the hardware Q Release Notes for the OSX System which describes the latest features feature limitations and system requirements For support or service please contact your Polycom distributor or go to Polycom Support at www polycom com support Polycom recommends that you record the serial number of your QSX system here for future reference The serial number for the system is printed on the unit System Serial Number Table of Contents Chapter 1 Introducing the QSX Systeim sccccssccccssssssssssssccccccccessssscsccccsssseseees 6 Usas e OV CIVIC W derase ohio ases ein ate ies a eee ed aces oe ees 6 Chapter 2705X OC VOR View ives cecceeesitectschcecvasesidustvebeccdavsscdectvehcasvavssseuatvesacetecsessextucoecevansess 9 OSX EGuIpme nt OV et vie W cesserit eaa E a e a a 9 OSX 400 Com pOmens er a a elem eee 9 OSASCO 066 bls 01 ia E me
27. ally to do so There are three options e No You do not wish to scale the input e 800x600 SVGA You want to scale to an 800x600 image e 640x480 VGA You want to scale to a 640x480 image Enable Load Balancing for Web Viewer This feature accommodates situations where there is a limit on available bandwidth The most common default disabled scenario is when a QSX is both the MCU and the presenter to additional QSX units as well as web viewers In this situation it may allocate all bandwidth to the QSX units leaving none for the web viewers Enabling load balancing automatically redirects a web viewer from the MCU presenting unit to another QSX that has available bandwidth Enable Web Viewer Cascading This feature accommodates a situation where you have more than 10 web viewers attempting to join a meeting default disabled where there are also multiple QSX units By enabling web viewer cascading you can have web viewers log into a QSX other than the presenting or main MCU QSX unit This requires them to enter the IP address of the second unit You can use Web Viewer Cascading to enable up to 10 web viewers per QSX Note If you make bandwidth configuration changes while the QSX is in a Preview or Send state yellow or green light respectively on the Content Controller the changes will not immediately take effect The QSX will need to be cycled through the Idle state then back to Preview It is recommended
28. anually dial the IP address of a remote QSX or Polycom MGC bridge using the keypad on your VTX 1000 Note In this scenario the VTX 1000 is serving as a dial pad for one QSX dialing another one In order to do so follow these steps 1 Make a voice call by dialing the phone number using the VTX 1000 dial pad 2 To dial a device with an IP Address and Password dial the following sequence Dial sequence lt IP gt password Example 172 43 16 213 1234 12 3 To dial a device with an extension and password when both are registered to the same gatekeeper dial the following sequence Dial sequence lt Extension gt password Example 248 3 12344 4 To dial a device with a Gatekeeper IP Address an Extension and a Password dial the following sequence Dial sequence lt P gt lt Extension gt password Example 172 43 16 213 2483 1234 Note If you misdial a sequence you can press to reset the dialing sequence and start over at any time Note If no password is required you can end the dialing sequence by pressing e g 172 43 16 2 1 34H QSX Info Screen The Info screen displays status information for the meeting and your QSX system as shown below Meeting Web Address Internal IP 259 255 259 295 External IP Meeting Password 123456 Content Status LIG System Name QSX My IP 2393 2393 2993 293 Meeting Participants Austin Miami This information i
29. apter 4 for an overview or review the following sections for more details 28 Admin Settings Admin Settings are divided into five groups General Settings Video Network IP Network Global Services LAN Properties and Graphics Display General Settings System Settings System Settings allow you to give a name to your QSX e g You may want to name it Pebble Beach Conference Room if that s where the unit will be located You can also set Low Profile Signaling Protocols LPSP based on your expected usage of the QSX system For more details on each of these settings consult the table below To configure system settings 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt General Settings gt System Settings 3 Configure these settings Setting Description _ ___ _ _ _ _ __ _ _ _ _ _ System Name Specifies the system name in this field This name is displayed to other meeting participants default serial number LPSP Gain Specifies the gain for the Low Profile Signaling Protocol LPSP Increase the gain to 300 or 400 if you expect the QSX system to handle international default 200 calls If the QSX is to be used in a Stand Alone Mode configure the LPSP Gain to zero LPSP Delay Specifies the delay in seconds for LPSP activation Increase the delay if conference bridges that require pass codes are being used Extra delay default 15 might be nece
30. articipants This is a mixed environment that offers increased flexibility Computer sending meeting content Content a Controller ag Vortex optional VGA In ql GA Out VSX 8000 VSX 7000e VSX 7000s with Visual Content Standard VGA Cable VGA Out Remote Participant connecting through internet Figure 3 QSX with a designated Polycom video system allows remote users without video capability to share content Polycom MGC 50 29 03X Locations P WE a a f Enterprise te eee Network ieee h rab ds J age 6 a oh VPN 10 Polycom Video Locations 10 Web Locations Figure 4 Larger Scale Meetings with MGC This allows you to scale based on MGC ports and bandwidth Chapter 2 QSX Overview QSX Equipment Overview There are two basic versions of the QSX The QSX 400 is designed to work in environments without a conference phone or with Polycom s analog SoundStation SoundStation2 SoundStation Premier or SoundStation2W conference phones The QSX 300 is specifically designed to work with the Polycom VTX 1000 conference phone The QSX 300 does not require a content controller because that functionality has been designed into the VTX 1000 phone and can be accessed through the menus on the phone itself QSX 400 Components When sharing content between two QSX units you will need one Polycom conference phone connected to each QSX for the session If only sharing cont
31. atus Meeting Participants Configuration and System Management e Integrated Web Admin page for easy remote configuration and management e Diagnostics and software upgrades via PC LAN e Support for Polycom Global Management System amp Polycom PathNavigator Quality of Service and Experience e IP Precedence ToS default Dynamic Bandwidth Allocation Proactive Network Monitoring Packet and jitter control TCP UDP fixed port firewall support Web Viewer Requirements Browsers e Internet Explorer 6 0 and higher Windows 2000 and XP e Netscape 7 1 and higher Windows 2000 and XP e Safari 1 2 4 and higher Mac OS 10 Web Viewer Login e Login interface for user name amp password Web Viewer network requirements e 56k and higher Web Administrator Requirements Browsers e Internet Explorer 6 0 and higher Windows 2000 and XP QSX 400 For general use as stand alone system or connected to any wired analog Polycom conference phone except for the SoundStation VTX 1000 Ships with Content Controller UI QSX 300 for use with Polycom SoundStation VTX 1000 software release 1 6 or higher Uses SoundStation VTX1000 softkeys as UI and standard VGA cable Does not ship with Content Controller The QS X400 can be adapted for use with the SoundStation VTX1000 with an additional Conference Link Cable 63 Appendix D Additional Resolution amp Graphics Display Information To understand how an image is sca
32. ce for one year from the date of purchase from Polycom or its authorized reseller and b the software product s will perform substantially in accordance with the accompanying documentation for a period of ninety 90 days from the date of receipt by Customer Polycom does not warrant that use of the product s will be uninterrupted or error free or that all defects in the product s will be corrected You assume full responsibility for the selection of the product s to achieve your intended results and for the installation use and results obtained from the product s Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available Polycom may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility
33. contact information for the GMS administrator for technical support a7 LAN Properties To configure LAN properties 1 Log on to the QSX Admin Web as described on Page 23 2 Goto Admin Settings gt LAN Properties 3 Configure these settings Setting CSC C Deecription _ _ _ _ O O O i O Host Name Indicates the system s DNS name If you change the Host Name the system restarts default serial number IP Address Specifies how the system obtains an IP address e Obtain IP address automatically Select if the default Obtain IP address automatically system gets an IP address from the DHCP server on the LAN e Enter IP address manually Select if the IP address will not be assigned automatically Your IP Address is Displays the IP address currently assigned to the system if the system obtains its IP address or automatically Use the Following IP Address Allows you to enter the IP address for the system if Enter IP address manually is selected DNS Servers Displays the DNS servers currently assigned to the system If the system does not automatically obtain a DNS server address enter up to four DNS servers here Default Gateway Displays the gateway currently assigned to the system If the system does not automatically obtain a gateway IP address enter one here Displays the subnet mask currently assigned to the system If the system does not automatically obtain a subnet mask enter one here WINS
34. d Power Cable Connects power to the QSX i system base 8 wire cable for phone console Connects the QSX system s 8 wire connector to the conference phone Conference Link Cable for use Connects the QSX system s with VTX 1000 only conference link connector to a SoundStation VTX 1000 conference phone Serial Cable straight through r Connects to the serial port on the QSX Used for setting static IP if required and HyperTerminal is not available Mounting Brackets Includes screws and four brackets Lee for mounting the QSX system base under a table or on a wall 10 QSX System Back Panel 8 wire conference Conference link RS 232 connector Audio connectors phone connector connector Use to reset forgotten Reserved for future Connect to conference ConnecttoSoundStation password or set a static use Inactive phone If phone Is VTX 1000 only if phone is IP address optional used used Power connector POTS module VGA output VGA input LAN connector Connect to power connector ConnecttoVGA Connect to Connect to LAN supply Connect to conference monitor or content controller phone interface projector or computer module if phone Is used Content Controller If you have a Content Controller you can use the Idle Preview and Send functions as illustrated in the graphic below Idle No one sees your content Content Button Preview Press to start and stop sending eas See our anien locally
35. disconnect from the QSX side Dial in with a SoundStation VTX 1000 A user can utilize a SoundStation VTX 1000 phone attached to the QSX can dial into the MGC using the Manual IP Dialing method described on Page 12 21 After the MGC call has connected to the QSX the QSX unit will not connect to any other QSX or video units Other non QSX units must access the content via the MGC bridge If the QSX is already in a call with another unit i e QSX or video unit and the MGC calls it 1t will reject the MGC call Note It is strongly recommended that you only use the MGC s dial out mode for connecting to the QSX Doing so avoids establishing a QSX to QSX connection before a connection between the QSX and MGC is established If this happens the MGC dial attempt will be rejected Note When participating in an MGC hosted meeting with a VTX 1000 conference phone you will only see two parties on the QSX unit s Info Screen you and the MGC If you see more meeting participants you should hang up the call and use the VTX 1000 to manually dial into the MGC unit again Chapter 4 Setting Up the QSX System Connect the QSX System Connect the QSX System by following these steps for more information and a graphical depiction of these steps consult your OSX Quick Start Guide 1 Connect the following cables e LAN Cable Connect the LAN cable from the back of the QSX unit to an active LAN port in the area where the QSX will reside e
36. e parties to determine if there is another QSX unit participating in the session For external web viewers participating in the session the QSX will also determine if the second QSX unit has NAT enabled In this situation if load balancing is enabled in Time Sharing mode and the QSX has no more than 64Kbps of bandwidth left from the H 323 connection it will redirect a web viewer to the other QSX To configure the Bandwidth settings described below follow these steps 1 Log on to the QSX Admin Web as described on Page 23 2 Goto Admin Settings gt Table of Contents gt General Settings gt Bandwidth 3 Choose to either enable or disable Load Balancing for Web Viewers 4 Click on the Update button 55 Appendix B Additional Web Viewer Information Web Viewer Cascading Web Viewer Cascading allows a web viewer to access content from any QSX participating in a meeting If the Web Viewer Cascading option is selected web viewers can directly login to a QSX which is receiving content rather than being required to login directly to the presenting QSX or MCU This allows you to connect up to 10 web viewers to each QSX participating in a meeting For example in the diagram below you can have up to 10 web participants connecting to the QSX with IP address 156 16 0 180 and 10 more participants connecting to the QSX with IP address 156 16 0 152 Computer sending meeting content Content a Controller EN vean e H 323 Connecti
37. eeseceeeeeeaaas 53 Time Shano e mercer bree er teehee r rr een wire errr rene Tet emir Tre Serr ne errr esr verre 53 Band widths Nari 8 sernir a 54 koad Aba C1 oot cisiee bese saad e e a 55 Appendix B Additional Web Viewer Information ccccccccsssssssssssccccsccscsssssseees 56 NV ED VAC Wel CAS CAINS cecs e A E A AN 56 Web Viewing in a Video Environment seeessssssseoeeessssssssseteressssssecerresssssseeerrsssss 57 Web Viewer Load Balancing arseron E 58 External Web Viewers and IP Addresses NAT cccccccccccceccceecccsecceeceeesseesscensseesseuees 58 Additional Web Viewer Noles e A een leon 59 Appendix C Technical Specifications cccccccccsssssssssssccccsssssssssssscccccsscsssssssscccsees 60 Content Transmissi serana a aea aa 60 M l ipomt Capables ae a vedendarendaieinenemeca ueuaeea eee eae 6l D ESE A EEE E E E I E ET AE PN E A EE A E etn tans 6l Ro ol la a ne TORE Ie ee ene eS Ee ee 62 Physical Dimensions and Interfaces on QSX Base Unit cccssseeseeeeeeeeeeeeeeeeees 62 WSC Me ACC sana r asaaccoutesathationbesedau anced giouuenuanaataGiataubeceiaousamiationmcusiays 62 Web View er Regule ments tasiacusecdsbstetiicstecetiareteriaS abet neeiaces aiuarbesaeseraah bee linerestaaaaee 63 Web Administrator Requirements sx vases sccdtdeacensavesicteaied sodedassadesacs caedsevdedetiaioediadeeienstaace 63 Appendix D Additional Resolution amp Graphics Display Information
38. ent with web viewers it is not required to connect a phone to the QSX Names Component Description _ QSX system base Adds content sharing to phone calls The base can be mounted on arack under a table orona wall or it can be placed ona tabletop Content controller with 25 foot Allows the presenter to send 8 5 meters VGA Cable content with the push of a button 3 foot VGA Extension Connects the QSX system to a a D computer or other VGA source LAN Cable Connects the QSX system to the IP network Power Supply and Power Cable Connects power to the QSX gt system base 8 wire cable for phone console l Connects the QSX system s 8 wire connector to the conference phone Serial Cable straight through Connects to the serial port on the QSX Used for setting static IP if required and HyperTerminal is not available Mounting Brackets Includes screws and four brackets Lee for mounting the QSX system base under a table or on a wall QSX 300 Components The QSX 300 system is designed specifically for use with the Polycom SoundStation VTX 1000 conference phone Names Component Description _ __ _ QSX system base Adds content sharing to phone calls The base can be mounted on a rack under a table or on a wall or it can be placed on a tabletop keel Cable Connects the QSX system to a computer or other VGA source LAN is Connects the QSX system to the IP network Power Supply an
39. for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 80 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer EXCLUSIONS POLYCOM SHALL NOT BE LIABLE UNDER THIS LIMITED WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR RESULTS FROM e FAILURE TO FOLLOW POLYCOWM S INSTALLATION TESTING OPERATION OR MAINTENANCE INSTRUCTIONS e UNAUTHORIZED PRODUCT MODIFICATION ALTERATION OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE e UNAUTHORIZED USE OF COMMON CARRIER COMMUNICATION SERVICES ACCESSED THROUGH THE PRODUCT e ABUSE MISUSE NEGLIGENT ACTS OR OMISSIONS OF CUSTOMER OR PERSONS UNDER CUSTOMER S CONTROL OR e ACCIDENT FIRE LIGHTNING POWER SURGES CUTS OR OUTAGES OTHER HAZARDS THIRD PARTY ACTS OR ACTS OF GOD 47 WARRANTY EXCLUSIVE IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S SOLE OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF
40. g the slide will be QSX to QSX Connections When the QSX displays the remote image it will always scale the decompressed image to its own local display resolution QSX to QSX connections uses a H263 encoder Reducing the image size will cause the H263 to work faster and hence perform a better compression job and a faster frame rate Diagnostics Restart System Note Do not restart the QSX system while it is in the process of a software update To restart the system 1 Log on to the QSX Admin Web as described on Page 23 2 Click Diagnostics gt Restart System 3 Click the Restart System button You can also restart the system by unplugging power from QSX system and plugging it back in Call Summary Call Summary gives you a summary of the calls that have been placed on a particular QSX unit You will be able to see the amount of time you were in the last call how many calls the QSX has participated in which ones were IP calls and how many of those there were To view Call Summary 1 Log on to the QSX Admin Web as described on Page 23 2 Click Diagnostics then select Call Summary Note Call Summary features are not enabled in QSX 2 0 at this time Call Statistics QSX system meeting participants can view information about the current call on the Info screen Administrators can view statistics and call information on the Diagnostics screen of the QSX Admin Web 40 To view Call Details 1 Log on to the QSX Ad
41. gged onto the QSX via the Web 20 QSX Usage with Polycom MGC The QSX system can be connected to an MGC bridge to increase the scalability of content sharing beyond 5 QSX units It does so by leveraging the capabilities of the MGC a Polycom MGC S0 25 O54 Locations Enterprise a ii a lt Network J i ki i i a a H P lt gt 10 Polyeom Video Locations 10 Web Locations To use a QSX with an MGC bridge follow these steps 1 Ensure the MGC is properly connected and configured For more information about Polycom s MGC systems refer to the Administrator s Guide for the respective product 2 Connect the power and LAN connections of the QSX as described in Chapter 3 of this guide 3 Enable MGC Dial Out by going to the Web Admin Page Admin Settings gt Video IP Network gt H 323 Settings gt Enable MGC Dial Out Conference Calls 4 For MGC configuration consult the Administrator s Guide for that product This capability enables the QSX to answer a call from an MGC in one of two scenarios MGC Dial Out There are two ways that the MGC can connect to the QSX First it can dial out to the QSX directly by dialing its IP address Second if both the MGC and QSX are registered to a gatekeeper the MGC can dial the E164 extension of the QSX In either situation once the MGC has made the connection the QSX can send and receive content The link to the QSX has to be disconnected by the MGC There is no way to
42. guide Connect the Content Controller to the VGA In port of the QSX as described in Chapter 3 of this guide Connect a standard VGA cable from the VGA Out port of the QSX to the VGA In port of the Visual Content for VSX 7000s unit or directly to the VGA In port of the VSX 7000e or VSX 8000 unit Connect your laptop or computer to the Content Controller By default the Content Controller will be in auto preview mode so content will be sent to the Visual Concert or VSX unit To send content to far end participants via the Visual Concert unit press the send button on the unit itself To send content to far end participants via a VSX 7000e or VSX 8000 press the Graphics button on the unit s remote control To enable web viewers to access the content press the Info button on the Content Controller Provide the web viewers with the IP address and password of the QSX unit They can then open a browser log into the IP address and enter their name and the password to view the content Note In this mode People Content operations will work as normal The second way to connect a QSX in a video environment is to use the video system s remote control to dial the IP address of the QSX You will be prompted for the QSX unit s password Once you ve successfully entered the password the video system will be connected via a H 323 connection Content can be sent from the QSX to the video unit and from the video unit to the participants who have lo
43. h that each user will be allocated 1s 1024Kbps 3 web viewers 340Kbps per web viewer In the Bandwidth Sharing mode each web viewer will be allocated a minimum of 32Kbps The advantage of the Bandwidth Sharing mode is that each web viewer can work independently based on its own bandwidth allocation without being affected by a web viewer that has a slow connection The disadvantage is that the sum of the allowed bandwidth of all web viewers may exceed the configured bandwidth setting possibly causing some congestion The Bandwidth Sharing mode is recommended in corporate LAN environments where there is little risk of exceeding configured bandwidth In order to configure the Bandwidth Sharing option follow these steps Log on to the QSX Admin Web as described on Page 23 Go to Table of Contents Go to Admin Settings gt Table of Contents gt General Settings gt Bandwidth From the pull down menu for the Web Viewer Bandwidth Option choose Bandwidth Sharing 5 Click the Update button e 54 Load Balancing In standard usage scenarios web viewers log in to the presenting QSX to receive higher quality images and content In certain situations the maximum transmission bandwidth that has been configured will be exceeded because H 323 will use a pre determined bandwidth In these cases the web viewers are re directed to a receiving QSX to reduce the bandwidth usage by the presenting QSX The QSX will search all remot
44. h as lt F5 gt on the computer to send a VGA signal out Ensure that all cables are connected as shown in Setting up the QSX System The conference phone s floor wall module must be connected to a POTS analog phone outlet Update the SoundStation VTX 1000 conference phone to use software version 1 6 or later Start SoftUpdate to update the QSX system software or disconnect the power cord and reconnect it to restart the system By Telephone Before calling Polycom Technical Support please have the following information ready e Description of the issue What is happening or not happening and any related events you may be able to notice e The 14 digit serial number on the bottom of the system Contact Polycom Technical Support at 1 800 POLYCOM By Internet To contact Polycom Technical Support go to www polycom com support Enter the following information then ask a question or describe the problem This information helps us to respond faster to your issue e The 14 digit serial number on the bottom of the system e The software version from the System Information screen in the QSX Admin Web e Information about your network e Troubleshooting steps you have already tried Limited Warranty Disclaimers Limit of Liability LIMITED WARRANTY Polycom warrants to the end user Customer that a the hardware product s will be free from defects in workmanship and materials under normal use and servi
45. hare button on the Content Controller Receiving Content from another QSX unit is No corrective action required being received Content is being sent to a participant that is connecting via web or another QSX unit Meeting has stopped Indicator light on Content Controller should be red indicating that you have returned to Idle mode 44 No corrective action required Make sure content is loaded and cables are firmly connected Make sure participants have connected to QSX unit Press Share button on Content Controller until indicator light moves to yellow if the preview content feature is enabled or green if the feature is not enabled There are Status Alerts for Web Viewers as well These include Web Viewer Messages Java plug in must be Web viewer location is not Java Enable Java plug in by going to control panel on your enabled in order to run enabled and cannot see content Windows PC or download Plug in from this application www java sun com products plugin downloads index html Maximum connections Message shown in web viewer You can participate in the audio call and wait for another reached when the meeting is full web viewer participant to disconnect Please retry Log on has failed Close browser and try again 45 General Troubleshooting Corrective Action The system is not sending content The system does not respond at all A computer is connected to the system but content does not
46. ice or bridge Interoperability with Polycom Videoconferencing e VSX dial in support to share content between QSX and video system s over H 323 call Interoperability with Polycom MGC e Use H 323 dial out capabilities of MGC to enable larger multipoint QSX to QSX meetings e Compatible with scheduled dial out conferences for MGC 7 5 0 52 release and beyond Scalability governed by MGC port and bandwidth availability System Security Security e Secure password authentication for each session e Password for Web viewer access e Administrator password to control access to Admin Web page e Ability to disable remote interfaces FTP Telnet HTTP Password Security e Random password generation by holding Info button on Content Controller for 4 seconds e Alternative when conference phone connected random password generation when conference phone goes off on hook e Auto password reset after 60 minutes elapsed time without any active QSX use e Admin option to set fixed session password Media Encryption e Advanced Encryption Standard AES for H 323 content stream e 128 bit key length 61 Resolution Content Resolution e Input SXGA 1280 x 1024 XGA 1024 x 768 SVGA 800 x 600 VGA 640 x 480 e Output SXGA 1280 x 1024 XGA 1024 x 768 SVGA 800 x 600 e User configuration to scale transmitted content down across range of resolutions to optimize performance XGA 1024 x 768 SVGA 800 x 600 VGA 640X480 e Ca
47. idth Sharing Mode Time Sharing Low Bandwidth of web viewers 1 5 10 NacAvetage Tx 384 384 Kbps Transition Time sec 3 7 7 16 7 22 1024 Max Average Rx Usage Bandwidth Performance QSX Settings Web Admin Page Bandwidth Sharing Mode Bandwidth High Bandwidth mV MCUNIGMEle Lo Max Average Tx 1024 1920 K iti i a 920 Kbps Transition Time sec 1 3 3 5 6 8 Max Average Rx 1024 Bandwidth Sharing Mode Bandwidth QSX to u Med Panawar of web viewers 1 5 10 Max Averiae Tx 512 viewers only ps iti i NN Transition Time sec 3 5 7 12 Maw Aveiage Re 512 How are you going to use the QSX of web viewers Transition Time sec 1 3 Bandwidth Sharing Mode Bandwidth High Bandwidth 1920 Kbps Max Average Tx 1920 of QSX units 1 Max Average Rx 1920 QSX to QSX Transition Time s 0 25 0 25 0 25 amp web viewers 1 gt 5 web viwete noi Bandwidth Sharing Mode Bandwidth Transition Time sec 3 5 recommended Low Bandwidth at this Max Average Tx 512 512 Kbp s bandwidth of QSX units 1 4 Max Average Rx 512 Transition Time s 0 25 0 25 0 25 of web viewers Note In the above diagram Transition Speed is the average number of seconds it takes for a new image to refresh on a meeting participant s screen These times are all approximate Actual times are based on actual bandwidth and amount of network traffic This chart was based on a PC input resolution to the QSX of 1024x7
48. ill stay visible for two minutes unless a meeting participant joins The maximum number of QSX systems are already in the meeting Meeting is full Corrective Action No corrective action required You can participate in the audio call and wait for another QSX system to disconnect or join the meeting as a web viewer Network disconnected You have lost the connection to the Make sure Ethernet cable is firmly connected into QSX LAN No content detected The QSX system VGA input is not receiving a signal Participant Joined When a participant joins the meeting the name of the remote party and the Joined message will appear PC resolution or refresh rate not supported Preview The display settings on your computer are not compatible with the QSX system Indicates that the QSX is in Preview mode PC or laptop is connected to the QSX has content loaded and is ready to send it By default the QSX is configured to automatically send content when the first web viewer joins Make sure that the VGA cable or content controller cable is firmly connected to the QSX system and your computer If necessary press function keys on your computer to send video out to the QSX system No corrective action required Change your computer display settings to one of the compatible values listed on Page 39 No corrective action required When the presenter is ready to share content he should press the S
49. l or non NAT IP address so that an outside party can still access that piece of equipment or location in the network This allows people to safely cross corporate firewalls without exposing the network to the outside world When a QSX with a NAT provided IP address is connected to a QSX with an IP address that has not been translated via NAT an external web viewer can login to the NAT enabled QSX to receive content from the non NAT QSX In the example below the web participants outside the corporate firewall are accessing the QSX via its External IP address Web Viewers Connecting to QSX via External IP Address of 141 20 23 153 Corporate Firewall QSX Unit Up to 10 Web Viewers Internal IP Address 172 16 23 3 connecting to External IP address External IP Address 141 20 23 153 58 Note If you are trying to share content between two QSX units that are on either side of a firewall or two firewalls if one QSX is inside of one corporation s firewall and the other is inside another corporation s firewall you will need to use manual IP dialing as described on Page 12 Note If you are using the QSX in a Stand Alone Mode you will need an External IP address for web viewers to access If you are using the QSX from a home office you may need to place the unit in the firewall s DMZ To determine if you need to place the QSX in a DMZ you should contact your Internet Service Provider to a find out if it is possible to do so a
50. led from the QSX unit s VGA output to another device refer to the following table Transmission Scaling QSX Output Resolution No Scaling Scale to 800x 600 Scale to 640 x 480 640 x 480 640 x 480 800 x 600 800 x 600 1024 x 768 1024 x 768 1280 x 1024 1024 x 768 In this table if you wish to scale VGA output of the QSX from for example 1024x768 to 800x600 the resulting scale will be 800x600 Note If the resolution of the VGA Output is configured at 1280x1024 the images will automatically be scaled to 1024x768 for transmission Note The QSX supports local display output resolutions of 1280x1024 1024x768 and 800x600 but not 640x480 If the output device supports DDC the highest resolution will be first selected If output device does not support DDC a 1024x768 resolution will be used Note The QSX output scaling option takes effect after the next presentation starts If the option is changed when the QSX is in presentation it is required to stop presentation and start again When the QSX displays a remote image it will always scale the decompressed image to its own local display resolution The resolution can be one of the following three resolutions e SXGA 1280 x 1024 e XGA 1024 x 768 e SVGA 800 x 600 64
51. min Web as described on Page 23 2 Click Diagnostics then select Call Statistics Note Call Statistics features are not enabled in QSX 2 0 at this time Network Statistics QSX system administrators can view statistics and network information on the Diagnostics screen of the QSX Admin Web This may help in understanding types of connections connection speeds and protocols being used To view Network Statistics 1 Log on to the QSX Admin Web as described on Page 23 2 Click Diagnostics then select Network Statistics Advanced Network Statistics Advanced network statistics let QSX Administrators view even more information about QSX meetings This additional information includes Audio amp Video rates with regard to speed frames packets lost and jitter The information can assist in understanding the health of the network the QSX system as well as serving as an important troubleshooting tool To view Advanced Network Statistics 3 Log on to the QSX Admin Web as described on Page 23 4 Click Diagnostics then select Network Statistics Note Call Statistics features are not enabled in QSX 2 0 at this time Chapter 7 Diagnostics and Troubleshooting Viewing QSX System Information Administrators can view detailed system information on the System Information screen of the QSX Admin Web The System Information screen displays information such as the system s serial number and software version To view the System Informati
52. mode and there is no H 323 connection i e only web viewers are accessing content you can reset the password and clear all web viewer connections by holding the Info button down on the QSX 400 for more than 4 seconds Note The password will change on the QSX 300 when the VTX 1000 is taken on off hook The password will change on the QSX 400 if it is connected to any SoundStation phone and that phone is taken on off hook Note After all the connections are disconnected a timer on the QSX will be set for 60 minutes After 60 minutes the password will automatically change This ensures that no unauthorized parties can access a meeting If you wish to disable this feature however you can set a permanent password by following the steps above Location Location settings allow you configure the QSX based on where it 1s geographically located and the language that is spoken there Accurately setting these configurations ensures that the proper country codes associated with the local telephony system are associated with your QSX as well as displaying local VGA and web content To configure location settings 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt General Settings gt Location 3 Configure these settings Settings Country Specifies the country where the system is located Changing the country automatically adjusts the default United States country code associated with your system number
53. nabled enabled your content is previewed until you send it If this option is disabled preview mode is not available and content is sent to all meeting participants as soon as the call starts or you connect the computer Default Output VGA Resolution Specifies the VGA resolution for your monitor Select the maximum VGA resolution that your default 60Hz 800x600 monitor or projector can support if your monitor is not specified through DDC information Consult the user manual provided with the VGA monitor or projector for performance information Other Scaling Considerations You have the capability to independently scale WebViewer http content or H 323 content stream To configure this setting you would 1 Log on to the QSX Admin Web as described on Page 23 2 Goto Admin Settings gt Bandwidth 3 Choose the scaling option you want in the pull down menu by Input Scaling for Web Viewer Content Downsizing the image may have different effects for web viewer connections and QSX to QSX connections 39 QSX to Web Viewer Connections When a web viewer displays the image it will be displayed at its current resolution An 800x600 or 640x480 image will display at the center of browser Scaling for web viewers will reduce the image size for JPEG compression This will immediately affect the loading speed of web viewers and hence the delays of displaying each image The higher the resolution the greater the delay for loadin
54. nal IP Meeting Password 123456 Content Status LIG System Name QSX My IP 253 239 299 293 Meeting Participants E ia Miami 5 Direct the web viewer to connect to the internet launch a web browser and enter the IP Address in the browser window 6 The web viewer will receive a pop up asking him for his user name and password He should enter his name in the User Name field and the Meeting Password that you gave him in the Password field 7 He will get a message that content is being loaded You will see the QSX automatically move from Preview to Send After a short delay the web viewer will be able to see the content you re displaying on the computer in your location Note that if you are going to share content with web viewers outside your organization you will need both an internal IP address and an external IP address You should obtain one from your network administrator When you communicate an IP address to participants outside your organization you will give them the external IP address which can be obtained by hitting the Info button on either the Content Controller of the QSX 400 or the soft key option on the VTX 1000 if you are using a QSX 300 with VTX 1000 conference phone Note The web browser must be Java enabled in order to receive content from a QSX Note By default anew Meeting Password will be generated after a meeting has ended and there have been 60 minutes of inactivity Alternately you can reset
55. ncludes the following e Meeting Web Address The address of the Master Control Unit MCU e Internal IP Address This is the IP address of the QSX system It will be the same as the Meeting Web Address 1f this QSX is the MCU e External IP Address The External IP Address if configured is the address that allows access to meeting content from outside the LAN For information about configuring an external IP address refer to page 36 and or 58 e Meeting Password Six digit password that Web participants will use to log into QSX meeting For more information about passwords and password security refer to Page 30 13 e Content Status Will show whether content is being sent to participants e System Name Will show the name of that QSX default is its serial number e Meeting Participants There are two types of participants shown here e QSX participants People who are connected via QSX Up to 5 QSX participants including the presenting unit will be shown here e Web viewers Those people who have logged into the meeting via the web Up to 10 web viewers will be shown here Note The pie chart icon indicates which QSX is presenting content to other participants in the meeting To access the Info screen on the local VGA display e On the Content Controller press the Info button e Ona SoundStation VTX 1000 conference phone press an arrow button Do scroll and then press the Info soft key on the phone 14 Info Screen Alerts
56. nd b understand the steps required to configure the system Additional Web Viewer Notes Note By default the QSX is configured for Auto Send In this mode if the QSX is in the Preview state yellow light on the Content Controller or Preview in the window of the VTX1000 content will automatically be send to the first web viewer that logs into the QSX Note When the QSX is in the Preview state and subsequent web viewers log on they will see the QSX splash screen and a message that says Please Wait for Presentation to Start They will remain in this mode until the presenter presses the Send button on either the Content Controller or VIX 1000 conference phone Note When the last web viewer disconnects from a QSX session the QSX will automatically return to the Preview state 59 Appendix C Technical Specifications Content Transmission Bandwidth Configuration Options set via Admin Web page e Default Average Transmit amp Receive Bandwidth 1 920 kbps e Maximum Average Transmit Bandwidth Setting Range 128 kbps 1 920 kbps e Maximum Average Receive Bandwidth Setting Range 128 kbps 1 920 kbps Performance and scalability may vary depending on Bandwidth option selected Refer to Page 33 or Appendix A for more detail Maximum Bandwidth Requested in Unlimited Bandwidth Environment e H 323 link to other QSX appliances or Polycom video systems Up to 1 Mbps e HTTP link to each Web viewer up to 1 Mbps Other Ba
57. nd video participants he will simply press the Graphics key on the video system s remote control For more information on Polycom videoconferencing products please refer to www polycom com Note The Polycom Vortex unit shown here is an optional configuration Polycom Vortex optimizes audio quality in large conference rooms and other large room environments For more information about the Polycom Vortex system refer to www polycom com 57 Web Viewer Load Balancing If the presenting QSX has the Load Balance feature enabled web viewers will be redirected to a QSX receiving content when bandwidth limitations are reached The most common scenario where this happens is when a QSX is both the MCU and the presenter to additional QSX units as well as web viewers In this situation it may allocate all bandwidth to the QSX units leaving none for the web viewers Enabling load balancing automatically redirects a web viewer from the MCU presenting unit to another QSX that has available bandwidth External Web Viewers and IP Addresses NAT There may be situations where you want to share content with people outside your organization s network In order to do so you will need to use Network Address Translation to link an External IP address to the Internal IP address of your QSX Network Address Translation NAT is most frequently used to protect IP addresses inside a company s network A NAT enabled address is linked to an interna
58. ndwidth Configuration Options set via Admin Web page e Bandwidth Sharing Mode for simultaneous transmission to each remote connection e Time Sharing Mode for sequential transmission to each remote connection e Load Balancing to distribute Web Viewers among multiple QSX s in a Session Video amp Graphics Standards e H 263 e H 239 e JPEG for Web Viewer IP Protocols e TCP IP e TU H 323 e http Frame Rates e Intelligently selects frame rate for best performance e 3 8 fps to other QSX or VSX endpoints over H 323 connection e Upto Ifps to Web Viewers over http connection Network Interfaces Supported e IP LAN DSL cable modem via Ethernet e Single 10 100 Ethernet port 10 Mbps 100Mbps Auto DSL and Cable Modem require DMZ configuration Network Features e Error Concealment e TCP IP DNS WINS DHCP ICMP ARP HTTP FTP Telnet 60 Multipoint Capabilities Internal Multipoint Features e Upto 10 Web viewers using embedded web server e Up to four additional connections to other QSX or VSX units with embedded H 323 MCU Automatic Connect Feature for QSX to QSX meetings e Requires wired analog Polycom conference phone connected to QSX e Embedded low bit rate 100bps inaudible modem over phone line automatically exchanges QSX IP addresses and initiate H 323 content sharing channel between QSX rooms on phone call e Works to connect up to five QSX systems in single meeting Compatible with any audio conferencing serv
59. nection For more details on bandwidth please see Appendix A Maximum Average Transmit Bandwidth Specifies the maximum amount of bandwidth that you wish to use when transmitting content from the QSX to default 1920 Kbps other meeting participants Maximum Average Receive Bandwidth Specifies the maximum amount of bandwidth that you wish to use when receiving content from another QSX default 1920 Kbps unit 33 Additional Bandwidth Settings include Input Scaling for QSX to QSX Connections Specifies whether you want to scale the input resolution for a QSX to QSX connection Generally you would default No choose input scaling for QSX to QSX connections when you wish to obtain a faster frame rate but are not as Actual resolution is 1024 x 768 concerned with resolution The Far End display will try to scale up to the native resolution of the projector There are three options e No You do not wish to scale the input e 800x600 SVGA You want to scale to an 800x600 image e 640x480 VGA You want to scale to a 640x480 image Refer to Graphics Display on Page 39 for more information Input Scaling for Web Viewer Content Specifies whether you want to scale the input resolution for Web Viewer Content Generally you would choose default 800x600 SVGA this in order to reduce bandwidth usage and ensure that web viewers can see an entire image in their browser without having to scroll vertically or horizont
60. nfiguring Administrative Settings Info System Info Administrators can view detailed system information on the System Information screen of the QSX Admin Web The System Information screen displays information such as the system s serial number and software version To view the System Information screen 1 Log on to the QSX Admin Web as described on Page 23 2 Click the Home icon at the top of the window 3 You will be re directed to a screen that looks like the one below A 82044404C078B3 QSX 300 Microsoft Internet Explorer File Edit Yiew Favorites Tools Help a 3 Back x a A Search e Favorites E R z ee k LJ rel A 3 Address http 140 242 16 45 a_main htm v Ec links Google M Search N p S135 blocked zi Check Autolink Ye Autor il ea Options P c 82044404C078B3 i POLYCOM S System Information System Name 82044404C078B3 IP Video Number 172 16 3 45 311416 Public Address 140 242 16 45 Serial Number 82044404C078B3 Software Version QSX 1 00 27 13Dec2005 17 51 BOOTUI Number 1 0 1 MAC Address 00 e0 db 04 c0 78 Model QSx 300 Time 2 14PM Country United States FPGA Version 1 0 0 Internet Home Table of Contents The different configurations options in this section are broken into Admin and Diagnostics Settings Under each area there are multiple configuration changes available Refer to the diagram at the beginning of Ch
61. omputer to the QSX system base Enter the command swus FTP into the QSX system using the IP address shown on the Boot UI screen Log in as admin Press lt Enter gt when prompted for a password Enter the following command to delete the current unknown password del sw dat Enter the following command to restart the QSX system without a password quote boot Now you can log in to the QSX Admin Web with a blank password and set a new password Viewing Call Details QSX system meeting participants can view some information about the current call on the Info screen Administrators can view statistics and call information on the Diagnostics screen of the QSX Admin Web 42 To view call details and statistics 1 Log on to the QSX Admin Web as described on Page 23 2 Click Diagnostics then select Call Statistics Network Statistics or Advanced Net Stats Restarting the System To restart the system 1 Log on to the QSX Admin Web as described on Page 23 2 Click Diagnostics gt Restart System 3 Click the Restart System button You can also restart the system by unplugging power from QSX system and plugging it back in 43 Status Alerts The following table describes the status alerts that appear on the local VGA display or web viewer gives suggested steps to correct the problem QSX Local Display Messages When the QSX is connected to a SoundStation or VTX phone and the call is connected the message will appear It w
62. on IP Address 156 16 0 180 Up to 10 Participants connecting through internet e IP Address 156 16 0 152 Up to 10 Participants connecting through internet To configure the Web Viewer Cascading settings described below follow these steps 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt Table of Contents gt General Settings gt Bandwidth 3 Check the box for Enable Web Viewer Cascading 4 Click on the Update button 56 Web Viewing in a Video Environment If the QSX is connected to a Polycom VSX8000 VS X7000s or a VSX7000e with Visual Concert web viewers without video capability can still receive content in a video environment In order to do so they can login directly to the QSX and receive content An example of this type of scenario is shown below Computer Vortex Local Display sending meeting content optional Content ee Controller a VGA Standard VGA Cable VSX 8000 VSX 7000e VSX 7000s with Visual Content Remote Participant Remote Participant connecting through internet connecting through video system When using the QSX in this scenario you should ensure that it 1s configured to auto preview content This means that it will automatically forward content to the local display which in this case is the VSX unit For use of the overall solution user behavior will not change When the user wishes to display content locally or to the far e
63. on is necessary when the system is used by or near children Do not leave unattended while in use e Only use electrical extension cords with a current rating at least equal to that of the system e Always disconnect the system from power before cleaning and servicing and when not in use e Do not spray liquids directly onto the system when cleaning Always apply the liquid first to a static free cloth e Do not immerse the system in any liquid or place any liquids on it e Do not disassemble this system To reduce the risk of shock and to maintain the watranty on the system a qualified technician must perform service or repair work e Connect this appliance to a grounded outlet e Only connect the system to surge protected power outlets 48 e Keep ventilation openings free of any obstructions e SAVE THESE INSTRUCTIONS License Restrictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM INC OR ITS LICENSORS Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to and Users and or resellers who have entered into a Sublicense Agreement For purposes of this Agreement a Sublicense Agreement shall mean a written license agreement between the Buyer and its purchaser or in the case of any sale by Buyer to a reseller between such reseller and the End User that is either 1 signed by the End User or 2 included with the Documen
64. on screen 4 Log on to the QSX Admin Web as described on Page 23 5 Click the Info icon at the top of the window 4 Keeping Your Software Current You can download the web based SoftUpdate application to update the QSX system software It is available on Polycom s support website which is accessible at www polycom com To upgrade your software via the Internet l 2 3 4 From your computer go to www polycom com Log in to the Polycom Product Resource Center navigate to the QSX systems product page and download the QSX system software upgrade file in zip format Double click the software zip file to extract the file Double click Softupdate exe Click Softupdate and then enter the IP address of the system you want to upgrade Enter the administrator password if required and click OK to begin the upgrade You can disable the Save my current system settings option to return all admin settings to their default values when upgrading the QSX system software Click Continue to upgrade the QSX system software Resetting a Forgotten Administrative Password If you forget the administrator password and cannot gain access to the QSX Admin Web follow these steps l E a Put the QSX system in Boot UI mode e Ifyou have a Content Controller hold down the Info button while you disconnect and reconnect power to the QSX system base e If you do not have a Content Controller connect a serial cable from a c
65. pability to independently scale WebViewer http content or H 323 content stream Physical Dimensions and Interfaces on QSX Base Unit Dimensions e Maximum dimensions 8 6 L x 7 6 W x 1 8 H 19 3cm x 21 8cm x 4 6cm e Weight 2 85 Ibs 1 3 kg Required I O e Graphics Input VGA connector e Graphics Output 1 VGA Connector e Ethernet Port 1 RJ 45 connector e Power 1 AC Power connector Optional I O for use if conference phone connected or for local management e Compatible with all analog wired Polycom conference phones e 1x8 wire RJ45 connector to conference phone wall module e 1x 8 wire DIN connector to conference phone console e 1x Conference Link connector for SoundStation VTX 1000 e Serial port RS 232 DB 9 Connector User Interface Content Controller Tabletop meeting control pod with integrated 20 ft VGA cable LED indicators for meeting status idle preview send Share button Info button Integrated VGA cable to Base unit 3 ft VGA in cable to connect presenting computer to controller cable included SoundStation VTX 1000 Softkeys optional for QSX 300 e Share button and Info button appear on phone LCD e No need for Content Controller e QSX 300 ships with standard VGA cable to connect computer to QSX 62 Soft Interface shown on local display in QSX location e Info alerts for new participants and connection status e Info screen IP address for Web Viewer login Password Content St
66. pecified gatekeeper Enter the gatekeeper s IP address or name for example gatekeeper companyname usa com or 255 255 255 255 H 323 Name Specifies the name that gatekeepers and gateways use to identify this system default product serial number The H 323 Name is the same as the System Name unless you change it Your organization s dial plan may define the names you can use H 323 Extension E 164 Lets users place point to point calls using the extension if both systems are registered with a gatekeeper and specifies the extension that gatekeepers and gateways use to identify this system The default H 323 Extension is based on the system serial number but it can be changed Your organization s dial plan may define the extensions you can use 35 Additional H 323 settings include Enable MGC Dial Out Conference Calls Enables QSX to answer a call from an MGC bridge For more information on using the QSX with a Polycom MGC Bridge refer to the section on QSX Usage with MGC on Page 22 Firewall To make meeting content accessible to web viewer participants outside of your LAN your QSX system must have an external IP addressed assigned to it by a network administrator The Meeting Web Address External IP displayed on the Info screen is the Meeting Web Address that web viewer participants must use if they are outside the firewall If your QSX system displays an external IP address you can share conten
67. r enn tear ver een heen irae mer O 10 OSX SEMB CREN ee me ane nan rere a re 11 Content Commoner eanna E cue ine Weiter oae nator une Mena aests 1 SoundStation VTX1000 Conference Phone Comtrols ccccccccccccssssseeeeeeeeeeeeeeeeeeees 12 Manal IP Diano ixees seh ttai cccuseaeae does Gxtuee bin buare is oo aera dan iaacmuenrinienah co ieeranSetebeeeitel 12 OSA MIOS ECE E E E T E da ane cten sated 13 Moser nA eaea a a R ysetes 15 Chapter 3 Typical QSX Usage Scenarios amp How QSX Works sssssssesseccecccsosssesoooe 16 OVS 1M FANG ALONE VI OCS Irar r ea A E E 16 QSX Connecting to Other QSX SystemSs essssssseeeessssssssceerrssssssseerersssssssserersssssssees 18 QSX Connected to Polycom Video Systems cccccccccesseeeseecceeeceaeeeseseeeeeeeeaaeeeeees 19 OSX Wisace WwNPolycon MOC ssrin a Aaa A 21 Chapter 4 Setting Up the QSX System sssssssssccccssssssssscscccccscccesssscsscccsssssesess 22 Connect NE OSX Sy Stem isiivaieussearisoniewscahaadnatndeatiantas E S 22 Se bal P Addres Sereresino n a 23 Accessing the OSX Web Admin Pafen eet delaras 23 Setting a Static IP Address via the QSX Web Admin Page cc ceeeeeseeeeeeeeeeees 23 Set a Static IP Address Using HyperTermimnal ccccccsssssseceeeeeeceeeeeeeeeeeeeeeneas 24 Chansine OSX to Dynamic IP Mode v ccnitedvesiineminie a ees 25 Chapter 5 Accessing the QSX Administrative Web Page scccecccssssssececccossssseeeeooo 26 OSX Administrative
68. sassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2 remove any product Limitation of Remedies and Damages Polycom Inc its agents employees suppliers dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract negligence strict liability or other theory for any indirect incidental or consequential damages including but not limited to loss of information business or profits The law of certain states or nations does not permit limitation or exclusion of implied watranties and consequential damages so the above limitations disclaimers or exclusion 49 may not apply to you This warranty gives you special legal rights You may also have other rights that vary by state and nation Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures USA and Canadian Regulatory Notices FCC Notice Class A Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
69. ssary to prevent the QSX system from disrupting DT MF transmission of the audio conference pass codes Note Low Profile Signaling Protocol LPSP is the method that the QSX systems use to establish a connection with one another In doing so they transmit and decode site identification The QSX units use a small fraction of the standard 3 5 Hz bandwidth allocation of a typical POTS call for the LPSP communication Security The QSX system allows you to share content with other meeting participants in a secure manner By not transferring files you ensure that they won t be accessed by unauthorized viewers or used in unintended ways AES Advanced Encryption Standard media encryption in calls between QSX systems ensures that the content is secure traveling via the Internet or an IP network Finally secure login and encrypted password exchange for web access allows you to restrict who is able to join meetings 29 To configure security settings 1 Log on to the QSX Admin Web as described on Page 23 2 Goto Admin Settings gt General Settings gt Security 3 Configure these settings Enable Remote Access Specifies whether to allow remote access to the system by default FTP enabled Telnet enabled e FTP e Telnet You may select either of these or both You might need remote access to reset a forgotten administrator password or set a static IP address Note The system restarts if you change the remote access settings AES
70. stem The following diagram is an overview of the various options you have for configuring your QSX Admin Settings General Settings g Video IP Network gga Global Services mma AN Properties Graphics Display System Settings H 323 Settings E Management Servers Serial Port Bandwidth Restart System Call Summary jas Call Statistics Network Statistics Advanced Net Stats 26 Logging On to the QSX Administrative Web Page After the QSX system is set up you can log on to the system s Admin Web Page by following these steps 1 On a computer open Windows Internet Explorer version 6 0 or later 2 Inthe browser address line enter the IP address of the QSX system followed by admin htm for example xxx xx xx xx admin htm where xxx xx xx xx is the My IP shown on the Info screen e g http 172 43 156 34 admin htm Enter the administrator s user name and password 4 The default administrator s user name is admin The password is blank until you establish one U A 82044404C0FEB3 QSX 300 Microsoft Internet Explorer File Edit view Favorites Tools Help Qos a A x a A J gt search 5 Favorites A media B ee jw la rel Dp 4 33 Address http 192 168 1 100 a_toc htm 82044404COFEB3 IS Table of Contents Admin Settings Diagnostics Internet H 73 start ae fy 2 Micros Intern Pa copernic EY E RAR OS Mile s19em 21 Chapter 6 Co
71. t with other sites that are inside and outside your firewall Note This feature only enables web viewer access from outside the firewall A QSX System cannot communicate with other QSX systems across a firewall unless external IP addresses have been configured for the units behind the firewalls To assign an external IP address to the QSX system 1 Ask your network administrator to assign both a static IP address and corresponding external IP address to it and to allow only traffic on the user assigned port e g port 80 2 Log on to the QSX Admin Web as described on Page 23 3 Go to Admin Settings gt LAN Properties and select Enter IP address manually 4 Enter the static IP address as Use the Following IP Address 5 Go to Admin Settings gt Video Network gt IP Network gt Firewall and set NAT Configuration to Manual 6 Click Update 7 Enter the external IP address as the NAT Public WAN Address 8 Click Update After the QSX system restarts both internal and external IP addresses appear on the Info screen 36 To configure firewall settings 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt Video Network gt IP Network gt Firewall 3 Configure these settings Settings Cd Cescription S NAT Configuration Lets you specify whether the system should determine the NAT Public WAN Address default Off automatically e If the system is not behind a NAT or is connected to
72. tation in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment Polycom Inc shall include so called break the seal software licenses with the Documentation and Buyer shall not remove or alter any such Sublicense Agreements or any notifications or warning stickers relating thereto Buyer shall not waive amend or otherwise modify any Sublicense Agreement without Polycom s prior consent Title to all Subject Programs shall at all times remain and vest solely with Polycom Inc and its licensors Buyer acknowledges Polycom s claim that the Subject Programs are its trade secret and confidential property and shall treat them as such Buyer will not attempt to disassemble decompile reverse engineer or otherwise endeavor to discover or disclose the methods and concepts embodied in the Subject Programs Except as expressly allowed under this Agreement the Buyer shall not copy modify transcribe store translate sell lease or otherwise transfer or distribute any of the Subject Programs in whole or in part without prior authorization in writing from Polycom Inc Buyer shall not remove or destroy any copyright patent trademark or other proprietary mark or notice on Computer Equipment and shall reproduce any such marks on any copies of Subject Programs that it makes hereunder You shall not and shall not allow any third party to 1 decompile di
73. that you make bandwidth changes while the QSX is in Idle 34 Video Network IP Network 1 323 Settings H 323 is a protocol standard that defines how audiovisual conferencing content is transmitted over IP and LAN networks It handles call control and management for point to point and multipoint conferences as well as gateway administration of media traffic bandwidth and user participation If your network uses a gatekeeper the system can automatically register its H 323 name and extension If your network uses a gatekeeper get the gatekeeper information from your IP network service provider or system administrator To configure H 323 settings 1 Log on to the QSX Admin Web as described on Page 23 2 Go to Admin Settings gt Video Network gt IP Network gt H 323 Settings 3 Configure these settings Settings Enable H 239 Specifies standards based data collaboration H 239 is the international standard that defines default enabled multiple channels for delivering audio video and content in conferences Use Gatekeeper Specifies whether to use a gatekeeper A gatekeeper manages H 323 endpoints within a default Off network Gatekeepers are optional but must be used if present H 323 gateways work with gatekeepers to allow communication with endpoints in other types of networks e Off Calls do not use a gatekeeper e Auto System automatically finds an available gatekeeper e Specify Calls use the s
74. ticipant to disconnect Please retry Log on has failed Close browser and try again Chapter 3 Typical QSX Usage Scenarios amp How QSX Works QSX in Stand Alone Mode One of the main advantages of the QSX is the ability for people to log into a meeting via the web from a remote location y Phoenix C Internet 4 T oa Pd ia a Chicago Atlanta In order to set up and initiate a call with a web viewer the QSX user should follow these steps 1 Make sure the QSX system is properly connected You can check your settings by referring to the QSX Quick Start Guide that came with the product 2 Connect your computer to the QSX and make sure that the QSX is in Preview state If you re using a Content Controller the light should be yellow If your 16 QSX is connected through a VTX 1000 you should see Preview displayed in the telephone s display window 3 Set up the presentation on your computer and initiate a call with the web viewing party Note that even though the QSX is not required to be connected to a SoundStation phone in the Stand Alone Mode it is assumed that you will still have an audio connection with other meeting participants 4 Press the Info button on the Content Controller or VTX 1000 keypad Di obtain the IP Address and Meeting Password for the meeting Both of these will be displayed on the Info Screen as shown below WY irre Meeting Web Address Internal IP 255 255 2595 295 Exter
75. to Web viewer sites can continue to view meeting content until the QSX system hangs up or stops sending content QSX Connected to Polycom Video Systems In videoconferencing environments you can enhance the capabilities of People Content by adding a QSX There are two ways to add a QSX to a video environment First you directly connect the QSX to a VSX 8000 a VSX 7000e or a VSX 7000s through Visual Concert using VGA cables In doing so you can share content with people participating in the meeting who do not have video capability e g salesperson calling into the audio bridge from a remote location such as a hotel room An example of this type of scenario is shown below Computer Local Displa sending meeting content VTX 1000 p ay optional Content a Controller GA Out VGA In Standard VGA Cable VGA In ye p e VGA Out F VSX 8000 VSX 7000e VSX 7000s with Visual Content Remote Participant Remote Participant connecting through internet connecting through video system 19 In order to utilize the QSX as a web conferencing device and allow people without video capability to share content in a video enabled meeting follow these steps l Ensure the video system is properly connected and configured For more information about Polycom s video systems refer to the Administrator s Guide for the respective product Connect the power and LAN connections of the QSX as described in Chapter 3 of this
76. to the QSX system No corrective action required Change your computer display settings to one of the compatible values listed on Page 39 No corrective action required When the presenter is ready to share content he should press the Share button on the Content Controller Receiving Content from another QSX unit is No corrective action required being received Content is being sent to a participant that is connecting via web or another QSX unit Meeting has stopped Indicator light on Content Controller should be red indicating that you have returned to Idle mode 15 No corrective action required Make sure content is loaded and cables are firmly connected Make sure participants have connected to QSX unit Press Share button on Content Controller until indicator light moves to yellow if the preview content feature is enabled or green if the feature is not enabled The following are messages that web viewers may see when they try to log on to a QSX content sharing session Web Viewer Messages Java plug in must be Web viewer is not Java enabled Enable Java plug in by going to control panel on your enabled in order to run and cannot see content Windows PC or download Plug in from this application www java sun com products plugin downloads index html Maximum connections Message shown in web viewer You can participate in the audio call and wait for another reached when the meeting is full web viewer par

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