Polycom 2.0.3B User's Manual
Contents
1. Diei Twice headset rag adjust IP 650 1 D Voice header sidetone adis IP 650 Important 1 1 3 LCD Backlight Backlight intensity on the SoundPoint IP 650 phone has three modes Backlight On 1 Backlight Idle You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both Dim mode intensity is determined by the Backlight On intensiry and the Backlight Ide intensity together Backlight settings can be found in the User Preferences parameter in the sip configuration file interpretation phackightonlaemay 3 This parameter controls tne intensity 1 ofthe LCD backlight whe i ums 2 on during normal use of the phone uci T parameter contrasts 1 dow ofthe LCD when the B bone is idle medium Note deleniti set higher m Han onini will be replaced the valne Copright 2006 Foon be Actas Guida SoundPoint Sonde m 1 1 4 Expanded Memory and Expanded Flash Memory Changes can be found in the following parameters in the sip f configuration file Directory eli Lg Veber interpretation volatile maxSize To ue Maximum size in Kbytes of volatile storage that the directory w2. coluber Re dr Sag om page 3 te gob EDS p ARN E interpretation een i i H ere geh dl EE Trademark Information Technical Bulletin 9268 Billing Code Entry on SoundPoinf IP Phones with Sylantro Introduction Thi technical buletin provides dete information on SP application has been modified for ling code entry when managed by a airo eres rig apio iol suppone on Sy cat ling cde et tsar nain epa codes to all of i eigens olg all Whena SoundPoint IP phone managed by a Sylantro call serveris configured bli codec nl lig dete pen The modified weer SoundPoint IP phone rumning SIP21 i seed ia the following section Billing Code nt Billing Code Entry EM Thco descen a he er enter ig cd Te enter a biling code when placing a call 1 Doce the flloing toa pace With the handset enterthelong distance number including En You may sed o the Dial sott indicate you are finished eg fe aulis Fick andes ard enter ihe ang tance ume ting pe You may ned pres the Send soft key to indicate you finisht Be sale Tecate nt thn en eed The eall is not so at d ane dial tone is played
3. pani aid ta he i pian is apated __ corsi io Drecery wel Spoed DL E E s Dein interpretation Tri arenae covere me cae wen e Gaio rez o Wanted he dg ined upto wd Watta 2 stow vert accurate 1 Digit Map digi map i defined either by a string or by of stringa Each string in etian alternative numbering scheme specified cher as aset ot digis or Ser ar asam expression over which ihe gateway atemp wo soit posable mach Digi sap eter R indien that certain mache stringa ae placed The lolotng examples show the seman fe aya remove at the beginning of the dialed number For example i a customer dis 9 is removed hse ali placed srcauneasnnaaprepend 6 tall 7 digit numbers For example if cutter dials 4530400 is added the front of Be monito SPD pad O with t when applied on 1160122 gives 1160022 any 6 wl be replaced with 6 in he middle af he dialed number thal ashes cf conte dials 16002345678 calli paced You must une only 0 9 bern sec and lind R Madge dso not comply ite tinct in te digi plan ara valid one ne
4. milliseconds Min Jimer above this size will always multiple cause lost packets This parameter or Should be set to the smallest pos 00 Sible value that wil he m network jte Sol and pri Gains lt p gt ae 21 ice pain analog chassis IP 650 2 7 112 17 7 131 D Voice paia chasis IP 690 5 Vicus digat 630 gai anal chassis 650 Nisi dial 60 Important Copyright 2006 elem E Meier Gide SoundPoint Im Receive eB aie voice gh 680 preFileremabi 1 2 72 1775 7 7 722713 2272 1715 77177213 1 IP SO postice D 1 Wie 630 poseable Important 221 Voice gi IP_650 peter enable 1 Wie GIN IF 6S0 poseable T ice ag Ad IP SU pee Fiersnable ice tg hd IP 89 D Tey MIP 60 T 22211321 Important Copyright 2006 elem Meier Gide SoundPoint 1 1 7 USB Diagnostics SoundPoint IP 650 phone has a USB port which will be supported by future releases of the SIP application USB port parameters can be found in the US SB parameter in the sipfg config uration file L3 Dla ingen 0 enables or disables USB on the phone 0
5. operational While the primary server registration is unavailable the highest priority server in the iat wil serve as the working serer soom the primary server retation succes return beng he work Hg assesses i alta thn phone wi not regetar o mat server INVITE Tat ove ha art a ihe ray servera coun Behavior When the Primary Server Connection Fails Fot Outgoing Calls INVITE Fallback When the use tots a all the phone will go through the tnllowing 1 Tey to make call using the working server 2 be working server does not respond cerei to the INVITE then try d mahat the es merer efi there za carent Friction with servers Ths could be th ase the Interret Connection gone but he entation working server has 3 tthe second servers alto unavailable the phone will iy all posite sever even hos mol cieli rostered uni aking a rall areshaute theta which pin the call wl fai Ate start of a call server availability is delere by SIP signaling failure fae depends on ihe SI proto being used ETC ea then the signaling the Send MUDPi sed then the signaling al ICMP is detected ori the signal ien cut fhe wah ali the server then the signaling ater he cor iet UDE defined in RFC 331 iint the la
6. 1 his parameter enables ordi suport for a USB bulk drive com acted to the USB port on the phone wibukDivenam alphanumeric usb This parameter is a which Dive ies the name of the moumed USB ive Other changes to support USB port can be found in the following parameter in the sip cfg configuration file Basi Logging cl Temi Lg V w Tog level changes os 4 logging detail level for the usb compo rent These are the input fil ters into the internal Copright 2006 Polycom E Meier Guida SoundPoint Sonde Capi 2006 Foon be m Meier Gide SoundPoint Im 2 Addendum This addendum addresses changes to the SoundPoint IP SoundStation IP SIP 20 Administrator s Guide made by the release of the SIP 2 1 application For more information refer to the Release Notes for the SIP Application Version 21 Note Enhancements have been made to the local digit maps that can eliminate the need for using the Dial or Send soft key when making outgoing calls Refer to the Technical Bulletin 11572 Changes to Local Digit Maps on SoundPoint IP Phones at owwcpolycom con suppori veip 2 1 2 Billing Code Bling codes kt administrator assign specific code to all of tbeir rpaiztion out going calis The prompt o signal employes to enter heir biling has change
7. IP 2 1 9 Miscellaneous Configuration Fil 2 1 m Changes The following changes have also occured in the sip efg configuration file Lg Veer Copright 2006 cm be Gide m Lg Tenit Vm ps penc Copright 2006 Polycom Gide Sunda m Ato Tenit p mm isole IPod rco owed whe be poe Copyright 2006 elem be Actas Guida Somn Sonde m Tenit V er 1 9 2 phonel cfg The following changes has also occurred in the phonelefg configuration file pm Lg etait itorprotaton Copright 2006 elem Meier Gide SoundPoint 2 1 9 3 device Parameter The following chang m has also occurred in the device parameter pm Lg W mi Dni Copright 2006 cm be Technical Bulletin 11572 Changes Local Digit Maps SoundPoinf IP Phones Introduction This technical bulletin provides detailed information on how to modis the configuration iles automate te sei phan ot number only cil rn ade sal hae been ade oh ure that lia he nde
8. and the text Enter mone digi appears rie deploy abet vere 2 Enter the bling code the billing code accepted the call placed atthis ime Jie billing ede ia accep ya will hene a fast bey tane asd cale na placed Trademark Information Polycom lago des are ol Pao ha US ond vertus crues or Fass re e ope ler carie Technical Bulletin 17124 Syslog on SoundPoint IP Phones POLYCOM Introduction EM Thi technical bulletin provides dete information on hw S has been minea port vem eel moa and Titles aperto SI I penes ring appli psig deci ina an IP ao The term syslog for both the sya proci as wellat alg reuse The wysing vary simpli pols the deren png arver Spey UDP Oo TCE The daz enim Syslog support by wide variety of devices and receivers Because ofthis i bea la dea pe Bio cea protocol deine in RECN For ne information on lag atit wwe stare himal The 109 rendez evel maps to syslog severity as follows CEC a See o SeenyEergeey 1 T Severo lec tange and erar ie teal he Network configuation change required to s
9. preferences for the SoundPoint IP 650 roe coiere 680073 Nil donot we 2 215 1421 Profiles D Lg Vales interpretation voiceaudioPonleG722pay 20 Preferred Tx payload size in mit seconds to be provided SDP offers and used i the absence of Pime negotiations This i also The range of supported RX oy Jnd sizes 20 40 40 The snalejinerbue depth in milliseconds that mast be achieved before play begins for the firsttime Once this depth has been achieved initially the ph may fal below is point and play will sil continue This parameter should be serto smallest possible value which is atleast wo packet payloads and larger than the expected short Copright 2006 Polycom be Guida SoundPoint m Tenit Lg Vales _ interpretation 722 10 20 90 The abolue minimum duration time in milliseconds of REP 272 Packet with packet os Between iter bufer size shrinks Use smaller values 1000 mi e minimize the delay on known ood networks Use arger vales to minimize packat loss on ner wolle with large jier 3000 ms sje The lgos jurer buter dapi Batter De supported
10. rv fall Tas BI I HG Tap Server redundancy is ten equi in Vol deployments tense continuity pone sarrien fr Cent ere tli of fr the server fail othe connection frm the phone tthe server Two types ol redundancy are posite 7 Failover In this mode the tull phone system functionality is preserved by having a equvlent server take rom te one Ati ge aB bea mide aperto sho te dane sing DNS mechanisms or IP Address Moving fom the primary tthe Fallback in thie mode second lesa thsi kes over sall contral w provide basic ling pai but without some o the cher features tered by the primary sall server lor example shared lines presence and Mesage Veg Pan cheer of aloe seven per SP region pnp In some cates a combination ofthe two may be deployed the behavior has ben enhance and this behavior i decried inthis document ir SE nerver pevider shouid be ined Hr recoended pros and veer er has pad tom bat noon 2 7 parameters 21 ele SP 20 be ured Their tenor Cudemer a erg sn Yond hoi take cur rare cue dimer we ral tor strane Si red mi
11. 570 POLYCOM 2 0 Administrator s Guide SoundPoint SoundStation IP SIP Version 2 0 38 Addendum Version 2 1 Addendum January 2007 Copyright 2007 Polycom nc rights reserved Notices 1 Specticaton subiecto change without notce Port Number 17251530210 Rev A Copyright 2007 Polycom nc rights reserved Gide SoundPoint Sunda IP TAddendum addendum addresses changes to the Administrator s Guide made by the release of the S oundPoint IP SoundStation IP SIP 20 oundPoint IP 650 phone The SoundPoint IP 650 phone behaves in a similar manner o the SoundPoint IP 601 Supports the SoundPoint IP Expansion Module unless otherwise specified For more information referto the Release Notes for the SIP Application Version 2038 Note 1 1 Added or Changed Features 1 1 2 Configurable Feature Keys The SoundPoint IP 650 phone s default SIP key layouts is the same as the SoundPoint IP 600 and 601 Refer to 3 17 Configurable Feature keys on page 29 Handset Headset and Speakerphone The SoundPoint IP 650 phones are full tuplex Changes can be found in the following parameters in the sip fg configuration file Gains pini Avete 21 voice handset nag adjust IP 650 1 ice handicap adjust 650 3 wise andl idioms adjust 680 Copright 2006 elem 1 Guida SoundPoint Sonde
12. SIP call ofc sed bas onesten ram rite FEIN pieno That gero rend lobe caedi cundi Eh the lta eonnerti proide woking Phone Configuration purum lai ciiin nolla Server the primary server will be configure with the adr of the servien provider cales Te of das to wil tc provided by the ENS serve Farenample Server 2 the fallback server will be configured to the address he Pour gateway that provides the fallback telephony support and e cane te rene mare servers pa regen but pat aun when dang Pi tare ol Pe prone ara End genre by reparator esha mute epson ana The woul ae priu concen pre hale wih ule senes per ad ta ot ates liberi Phone Operation for Registration Ale he phone has ote pi wl iter bo all ht servers tha parsed Server I th primary server and supports greater SIN functionality than ay For example SUBSCRIBE NOTIFY servie used for features such S ed lines presence and BLF will only be ablated Upon registration timer expiry af cachi server registratie the phone wi If iz unsuccessful normal IP reparation typically at intervala of 38960 second will proce and hl theroptation or example when he emt ink onc
13. be configured with felt cable tr diti onion Serves tha eve te pramatr enabled wll sees a regelt seve la gitur wil Hat server appropriate hut ot be copied reer server an eroe For the purposes ofthis document we vase examples where the phone has esc Retest Thessctons Server on page 9 and Regan ep gt an page SIP 20 Admin s Cad demie the parameters hatare relevante e configuration t e phones tor server redundancy and fallback behavior Configuration changenorSIP2 1 desc in Configuration File SIP 2 1 Server Fallback Implementation IntheSt 21 release the redundancy behavior of Polycom SoundPoint SoundStation IP phones has been ckangesdand by adding ihe ability ora singe SP tration Line oe regintre o more than one verver neural In previous releases the phone would aniy maintain one ate SIP Regus ire The caer capably adds an ably a faster and more scent balh asc Teil nels eredi hue im live gla af low pe ay deployed i dal in the following section Example Deployment medium busines SMB customer bated IPCentrex service Te Servies raver ro ein crt ener NEC and DNS server h rentie iha The has an an preise othe which hae the lity wo handle
14. d Refer to the Technical Bulletin 9268 Billing Code Entry on SoundPoint IP phones with Sylantro at www polycom com upportvcip 2 1 3 Syslog Syslog is a de facto standard for forwarding log messages in an IP network The SIP application has been enhanced to support logging system level messages and error conditions with communications networks to a centralized location Refer to the Technical Bulletin 17124 Syslog on SoundPoint IP Phones at wewcpolycom con supperi voip Cop 2006 Foam 1 Guida SoundPoint Sonde 2 1 4 Server Redundancy Server redundancy enhancements provides backup to SIP serverts by providing as registration and redirection services Refer to the Technical Balletin 3844 SIP Server Fallback Enhancements on SoundPoint IP Phones at www polycom com support ipl 2 1 5 MicroBrowser XHTML microBrowser is now supported on the SoundPoint IP 430 and 501 phones The tables shows the platforms where the XHTML microBrowser is sup Ported and where itis no Tapped can be launched by pressing the Services key or through the Menu key by select ing Features and then Services if there is no Services key on the phone The microBrowser auto navigates to the first visible selectable item on the web page a hyperlink for example ate initial page load afer scrolling further down page afler the sec
15. ill be pemitad applies only platforms with 8 Mbytes fash memory If sett 1 use volatile stor fr phone resident copy ofthe directory to allow for Tage size ioca non Voli man Tor ue applies only platforms th Mies of Tash memory isthe maximum size of non volatile storage that the directory will be pemitad Provisioning prov END ss 15 prov leS yaten ID Aeg in su Kbyes to reserve in the file system when down loading les rom the boot Nate recom that you do mat Copright 2006 com be Gide Somn RAM Disk m Lg Teil Ves ete interpretation TamdiskbyiesPerBlock 32 33 10 These ee parameters use ral 5 dela hen vale is ser 100 Finder linde Tenii Lg mesfindersizelimit postive 300 Ia resource tnat is being downlod 1o the phone is larger than this value 1000 bytes the maximum size the resource willbe automaticaly truncated othe maximum size define source vil orbe downloaded othe Phone the amount of ree memory is Tess than this vale 1000 bytes the minimu size This parameter is used for 16MB SDRAM platforms and scaled up far platf
16. matching done against it ion onthe amber frp ete sgt mip a digtmap tha cota lem han fali rier ope tor ple fll eS sina dig ip Using in the eft pait af RR sya nt emer For example uid Be avoided This configuration ale ie defined a lls 123 5 1 5 21 Wesen eeiam ing wih Wher is i prr Purser oriy he paama auarataly inet a ovine aie soa mas ton Dial Plan in Per Phone Configuration File Sescegidrlien dil plan congestion a supporta The dia Lpan gt ates dened below and Digit Map tigen 18300 S0 5 13 IP 60 11 2272 apn caps TLD gabal dal plan dened in Fe mpeg upra teret Pe gatai plants a EI Pe gatai sial pian dened a Fe tpa gota pian dened a apices 0 1 or Pe gatai sial latins a gatai sial pande Digi Hop lt igimap gt may ayaan a cue ono
17. mor ran Pe in Aeon pach err lus Pa over n Protocol in Application Configuration File Server carves gt on page Server cre atten E Paritsa Vaea Besa rS eese 0 D Tha ale certe Aen 5 Registration in Per Phone Configuration File erosion configuration spore p Debt erento wore pelyeomcom common pw emp updateDockeywonte 0 2 Locating SIP Servers Go lo ref RS tnter 26 Trademark Information vertus crus obs Faser re e prope cani
18. nerver in iau ober of rre cag tania For more informations reler Server lt server on 95 and Registration om page 9 othe S20 Ce MONS i ured to resi ses Servere ne ONS seer ena TTL me ONS recors has expred he phone wi she lo canc he Starr ese aa d sever sing These b chan an aos Vor mutes bete cal tence uerg wong enr argue sau ong Tes shout be ted a IS ONS sc a ronde Fer incoming Calls coming Coll The primary call server ose mechanisms for deleting that the Internet conection dvr and calis homage PSTN ik fhe gateway mater site Since the phone sete the palewey has mot expired This i a key advantage st he behavior Changes From Previous Phone Behavior Releases Before SIP 2 1 CEE EE taining A miri wih Maece ciao a po cigare er cece trample ies teret rius he pana e pone etri ew asthe wating bah Servet a he woning are ver Phone be paced Sene Prene claw be acd tw ro
19. ond or third down arrow key press Note Copright 2006 elem Meier Guida SoundPoint Sonde Miri 2 1 6 Disable Message Waiting Indicator by Registration The SIP application has been enhanced to allow the message waiting indicator to be disabled by registration Changes can be found in the following parameters in the phonel cf configuration fike pm Lg interpretation 2 1 7 Daylight Saving Time Changes for 2007 Daylight saving time dtes will be changing in North America in 2007 Refer to the Technical Bulletin 17803 Daylight Savings Time Changes for 2007 on SoundPoint Phones at wwscpolycomcom upportvip Changes default values and the Interpretations can be found in the following param fers in the sip configuration file Copright 2006 elem Gide SoundPoint Sede m 2006 Polycom Guida Somn Im Teste jurable Feature Keys It has been determined that only some feature keys keys that can be nullified are platform dependent 1 be disabled The exact feature Taom Tay Dr Copright 2008 elem 5 Meier Guida SoundPoint Soundiaios
20. orms with more SDRAM Copright 2006 Polycom be Meier Guida SoundPoint 1 1 5 MicroBrowser The SoundPoint IP 650 phones support an XHTML microbrowser This can be launched by pressing the Services key m MicroBrowser parameter changes in the sipefg configuration are follows ae Period Ves Dele grin miim nodes posve imeger 356 the numberof tgs which e XML parser wil handle This limits bo amount of memory used by co lated pages maximum tatal of S00 256 each is recommended This Value is as referent values for 16MB of SDRAM Note Increasing this value may have adettimenial efect on performance Hf he phone posie meger 200 Tinie size dow aded for each page both XHTML and images Once is ached no more images dowi aded the next pages equested Units KBytes This value is used as referent values for L6MB of SDRAM Note Increasing this value may have detrimensat leon performance ofthe phone Copright 2006 Foam be Gide SoundPoint Sundin 1 1 6 6 722 Audio Codec The SoundPoint IP 650 supports the 8722 audio codec Changes can be found in the following parameters in the sip f configuration file Codec Preferences Period Mario Vales interpretation voice codecPret1P_650 0711M Nil 13 Specifies tbe codo
21. se al e Before you read this document it is imporant to understand certas ocio farla wilh te serie gestion cir scribed in the reference lied inthe om page Ceci in hts document deserted in recon 345 the SUP Registrations SoundPoint IP phones support the ability to have multiple SP per hone This etiem ml support lile Liner an ingle phone and normally the SIP server s uud or cach Registration he However hey cou be diferent Primary and Fallback Servers Each of these SIP Registrations may be asigne for gon trees fr alc purus example phone may be conigured to have two SIP and ech S Reyiicalion may configure with tva separate aprimary server and a server ONS mechanine as scd in RECIOS may be ed sach that the servers are capable o SIP verres fave server iz tne ne ha wil ba avares SIP tentures suen ana pesos aor aia aeaen SIP 2 Alae contre servere aca Working Server The phone maintains a list fal possible servers gained tram both DNS and configuration The highest priority verver has ative ed purposes At any teme heres oly one working serve Pecan bythe phare Regintrar Server Server both primary and fallback may
22. the Dial ar Send key hen making Fr tpl reach th freeing the or irum sting of did or Sing the are cde bore ded gis when a swt digi phar eon ma sigh tn ming ih eld Dist speied i Sof RFC AGE The phone s when he dials en Foc rated digi wth e intoduclonat R tote T Configuration File Changes Ma single dial plan is used for the etre company the dial plan is best speed in the application configuration le ip fg You create lapie dl plans and which phones art to whack the Phani specife configuration le phone fg Configuration changes can pertormed centrally at boot server or eal 2229 icing sings cu vl For mara aler ta Dad Pan in Aion Crane sers are batavier Tea 23 Fray rerb ma bekavar vla opone on tea se feel Uca mer Dial Plan in Application Configuration File The lt dlalplan gt described below and cde Digi Map edigimop on pe Nes The da planis ole as Pac Cal List Vos hia atte is define as follow inte pet interpretation sasees a nio tie
23. ugh b may be rested Sever ete Serve Server 1 Menthe poem thorepevatan Sever lat ot arg wi crn anal mi Sarvari A e pait ihat lah bac ong Tra phare a rantan tul Oriy SIP egaaion wr Recommended Practices for Server Fallback Deployments The bet meth for ensuring optimum server redundancy ito deploy two identical eall servers nd cer DNS IP Address toppther nth al ser recommenced pacc tor maintaining om page Insitutions where server redundancy purpose used the shoal lake o optimis o 1 Deploy an DNS server to avid long clinton dele hat an Paull the DNS corer record xpi 2 Do not we Outbound configurations an the phone the cul when the liac ocu perra and or that pian wil be outed tough py eere fs ihat pation in na GS echte figi prasy cl ang thro Zwi 3 Avoid using to many servers as part of the redundancy configuration st wll generate mune traic rou that will not be available when in operating made Configuration File Changes Configuration changes can performed centrally at he boot server boot sever ee or
24. upper thi etre are described Network Configuration Changes The Configuration ment on the Sundin IP phone runing SIP 2 has been mofo once To aces the Splog menu 1 rom the le dislay P phone pre the Men 5 Uing the Down Arrow key and the Select soft ey select Settings gt Adice Admin Settings gt Configuration Ysa iter tsrpm acre hi The deli value i 3 Uning the Dawn Arrow key and the Select key down to Syl Syslog Menu The following syslog configuration parameters can be modified ont 3 Lem Desin E Sees te ee cee Prpa MAG red Ded Va presas AC repr eiit Flash Parameter Configuration 22 12 223 pias tal he pare wie wie we gene fa Se et cera ite arabiaa rows AG The pert th etre tui be pl separate contain le te Do adt em i eie Coun e uo ipsiq Cote ann coran er prie al shu ely 8 ret Pam recommand that yau naw wo prenes Trademark Information Technical Bulletin 5844 Server Fallback Enhancements on SoundPoint IP Phones poco Introduction Warning his technical bulletin provides dete information om hw application as to rappar SIP
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