Polycom CX7000 User's Manual
Contents
1. Polycom Inc User s Guide for the Polycom CX7000 System Managing Your System Restartine the Sy steml lt lt a 00e cece aavd RUN eu U bk Ab kn vide 14 onuttino DOW taste is Pe Rd aed o S ede Sao 14 Solving Problems Viewing Call Dide nOsSucs c cperdon tun tamara dde ade 15 Solving Audio and Video Problems 0 0 0s eee eee eee ee 16 Configuration Pages Sy Sten Orato priae ede tina did dt ee eee eels 18 Meeting NOOTENAME gt io pd odo bo vY PPR bests nA OV 18 IAE hanna rada ios ots bo ao E Seana a Rea 18 DOTA akt rr 18 WAN CUA CC E dls A het eee enw eae Malate o 18 Keyboard Layout 4 soon ita eae nas dai oe Nad L 18 AA OIG tied A A Set 18 MAC A BS esop rua a A no i 19 Hardware Version iba dos kodu U is a ES 19 se al NUDE gerse feck es v O OE eee es 19 DY STEm SIAT S z a A r A 19 Gateway n bit tao dea aren ii i s a 19 DINO par da hn ben othe a ro dod aro dna 19 ELVIS DELVEL ao KOLE A k r ib 19 Memory Usage alias O A a 19 Gi Ed el Cia 2s eee area nee ea za 19 Polycom Solution Support About Polycom Professional Services 00 0 0 eee eee eee eee 20 ii Polycom Inc Introduction Welcome to the Polycom CX7000 System The Polycom CX7000 system lets you use the familiar features of Microsoft Lync to participate in calls with people and systems in your organization s Microsoft Lync directory The system s calendar shows the online meetings and Outlook appointments scheduled for this meeting r2. in conference toolbar 2 Click M Hang Up x 2 6 Polycom Inc Controlling Audio and Video Controlling What You See Polycom Inc Before your conference adjust the camera so that the far site can see you Fill the screen with people rather than with the table chairs walls lights or floor To adjust your Polycom camera during your conference 1 Move your mouse to the left side of the screen to display the CX7000 system in conference toolbar Click to display the camera controls Click the arrow buttons to pan or tilt the camera Click the zoom in or zoom out buttons to move the view closer or farther away To adjust the camera by using the keyboard gt gt Press the Fn key with the following keys to adjust the camera position and view lt Q Pan the camera left Pan the camera right Pan the camera up Pan the camera down User s Guide for the Polycom CX7000 System Zoom camera in a Zoom camera out Controlling What the Far End Can See and Hear 3 8 During a call you might want to prevent participants at the far end sites from hearing or seeing you for a brief period When you join an online meeting your audio is muted automatically Tip During a call move your mouse to see call controls To pause your video gt gt Click Pause My Video in the Video window You could continue to see the far end video but the far end participants see their local video instead of y
3. Duringacall move your mouse to the left side of the screen to display the CX7000 system in conference toolbar Click on the CX7000 system in conference toolbar hd View the following information a eee Percent of system CPU in use Percent of system memory in use To test your connection to a far site IP address 1 During a call move your mouse to the left side of the screen to display the CX7000 system in conference toolbar Click on the CX7000 system in conference toolbar Click Start to ping the far site system If the test succeeds you see the following information E ic Ol IP address of the system Buffer bytes Number of bytes of data in the package sent to the far end Typically the package size is 32 bytes User s Guide for the Polycom CX7000 System C Roundtrip Time ms Total time for sending the data package and receiving a response Packets Sent Number of packets sent by this system Packets Received Number of packets received by this system Total Packets Lost The sum of packets lost by this system Packet loss indicates congestion or other problems on the network Packets Lost Total packet loss as a percentage of the total number of packets transmitted by your system and those transmitted by the far end Solving Audio and Video Problems The system wont power on Ensure that your power cable is connected securely to a working power outlet My camera is not listed in the Ens
4. NY POLYCOM User s Guide for Polycom CX7000 Systems 1 1 August 2012 3725 63878 001 C Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries Other product and corporate names may be trademarks of other companies and are used only as a fair use reference without intent to infringe Patent Information The accompanying product may be protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Customer Feedback We are constantly working to improve the quality of our documentation and we would appreciate your feedback Please send email to videodocumentation polycom com 2011 Polycom Inc All rights reserved Polycom Inc 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and internationa
5. Online Meeting Online meeting that is in the future E Online meeting that is in the past qn Outlook appointment that is in progress Note that you cannot join PA Outlook meetings using the CX7000 system Outlook appointment that is in the future E Outlook appointment that is in the past Navigating through the Calendar By default the calendar shows scheduled online meetings and Outlook appointments for today To view the calendar for another day click the date you want to view Je RAR TA Currently selected date Today s date Click to return to today s page Other calendar pages you can click to view Polycom Inc 13 Managing Your System Restarting the System To restart the system gt gt Click Options gt Restart System Shutting Down the System To power off the CX7000 system gt gt Press and hold the power switch on the front of the system for two seconds After turning the power off wait at least 15 seconds before you unplug the system from its power source Tip Your system may be configured to let you power off the system from the Options menu To do this click Options gt Shut Down Polycom Inc 14 Solving Problems Viewing Call Diagnostics Polycom Inc You can view system statistics while you are in a call to help you troubleshoot problems You can also test whether the system can establish contact with a far site IP address To view system statistics 1
6. ally synchronized with the server During synchronization searching for a contact may fail If this happens wait a few minutes and try again You can also search for the full user name for example user company com To invite others to join a conference l From a conversation window click People Options gt Invite by Name or Phone Number 2 Start typing a name As you type the system finds matching names 3 Click to select an entry 4 Click Call to invite this person or system to the conference Tip To invite multiple people press the CTRL key and click the entries to call Calling and Answering Answering a Call When you receive a call you see a call notification that tells you who is calling Your administrator may have configured the Polycom CX7000 system to answer calls automatically If so you do not need to do anything when a call starts If your system is not configured to answer calls automatically you can answer calls manually To answer a call manually gt gt In the incoming call notification do one of the following Click Accept to join the call Click Redirect gt Reply with an Instant Message to send a message to the caller Click Redirect gt Do Not Disturb to refuse the call and set your system to refuse all calls until you reset the system status Click Decline to refuse the call Joining an Online Meeting Polycom Inc Online meetings are scheduled through the Outloo
7. ation window toolbar choose Share gt Program gt PC Content Polycom Inc User s Guide for the Polycom CX7000 System To stop showing content gt gt Click Stop Sharing from the conversation window toolbar 4 10 Polycom Inc Using Instant Messaging You can send instant messages to anyone in your organization who is registered to the Directory Service Starting a Conversation To start a conversation 1 2 3 4 Click Find a Contact Start typing a name As you type the system finds matching names Click a name to select it Click Instant Message to open the Instant Message window Adding Video or Voice To add video to a conversation gt gt Click Video in the Lync toolbar To add voice to a conversation gt gt Click Call in the Lync toolbar Polycom Inc Working with the Calendar About the Calendar The Polycom CX7000 system calendar shows the online meetings and Outlook appointments that are scheduled for this meeting room You can join online meetings directly from the calendar The Outlook appointments are for your information only POLYCOM Wednesday March 40 2011 Polycom Inc 12 Working with the Calendar Understanding Meeting Types Each entry on the calendar is marked with an icon and a color You can identify each meeting type by the color and icon that appears in its calendar entry tk TIA Online meeting that is in progress To join click gt Join
8. formation and details please refer to http www polycom com services professional_services index html or contact your local Polycom representative 2012 Polycom Inc All rights reserved Polycom Inc 6001 America Center Drive San Jose CA 95002 USA Polycom and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 20
9. ings on the calendar You do not need to sign in to use the system If you want to view your own meetings on the calendar and your own list of contacts you can sign in to the system using your own Microsoft Lync account You then have access to all of the features of the CX7000 system as Polycom Inc Polycom Inc Introduction well as your own contacts and schedule Others can also sign in to the system and you can easily switch from one user to another The name of the active user is displayed at the bottom of the screen To sign in 1 From the Home screen click the system name at the bottom of the screen 2 Choose Switch Users and enter your user name and password To sign out 1 From the Home screen click the system name at the bottom of the screen 2 Choose Sign Out Tip You are signed out automatically after the system has been idle for five minutes Calling and Answering Placing a Video Call Polycom Inc You can place calls to people and systems in your organization that are registered to the Directory Service To place a call 1 Do one of the following If your system is configured to show your contact list scroll to the contact you want to call Click aa Find a Contact and start typing a name As you type the system finds matching names 2 Click aname to select it 3 Click L Video Call to start the call Tip Within an hour of starting the system the Directory is automatic
10. k Calendar To join an online meeting 1 Do one of the following Click Join Online Meeting to join the online meeting that is currently in progress Click an online meeting from the Polycom CX7000 system calendar and then click Join Online Meeting 2 If your system is configured to require a Meeting ID enter the Meeting ID to start the call You can find the Meeting ID in the meeting invitation Note The Polycom CX7000 system calendar shows Outlook appointments that are scheduled for this meeting room However you cannot join an Outlook meeting or appointment from your Polycom CX7000 system User s Guide for the Polycom CX7000 System To enter a Meeting ID gt gt Use the keyboard to enter the Meeting ID when the system prompts you You can find the Meeting ID in the Join the conference link found in the tina mee campany com To schedule an online meeting 1 Inthe Outlook calendar schedule your meeting and invite the CX7000 system al 2 Click 2 in the Outlook toolbar Online meeting information is automatically added to the meeting invitation Placing an Audio Call To place an audio call 1 Click an Find a Contact 2 Start typing a name As you type the system finds matching names 3 Click a name to select it 4 Click N Audio Call to start the call Hanging Up an Audio or Video Call To hang up a video call 1 Move your mouse to the left side of the screen to display the CX7000 system
11. l treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Contents Introduction Welcome to the Polycom CX7000 System 0 eee eee eee ee 1 Powering the System On and Off 0 0 2c eee eee 2 Using a Different Language for Entering Text 005 2 SILNE USCIS ts ul snag o nn b ia a deh o bi on 2 Calling and Answering Placine a Video CA ar tse Vadis Rae T do E o 4 ANS Were a Call tcc ad tes aut a a Ab O caes 5 Jom an Online Mess s oi nakodn ia iia b dania bb 5 Placing an Audio Call asada oon od an 6 Hanging Up an Audio or Video Call 0 6 Controlling Audio and Video Controlling What YouSee 44 24 43 arias ias 7 Controlling What the Far End Can See and Hear o 8 Working with Content RreparmeConteltisiassa pinta dio ati De NA Dr aia ads 9 SHOWING COMCNU sa a DADA I N 9 Using Instant Messaging Startine a CONVeIsallON cerdas ned sodn o kost sk ddoda kdoddddoaa bob 11 Adding VIASO OL VOCES A LO a eid 11 Working with the Calendar ABOUt the Calendar cri dd da dias dida 12 Understanding Meeting Types certs coses rra reads 13 Navigating through the Calendar 13
12. of the attached keyboard Time Zone Displays the time zone for this location Polycom Inc 18 MAC Address Hardware Version Serial Number System Status Gateway DNS Lync Server Memory Usage CPU Usage Polycom Inc Configuration Pages Displays the system s MAC address Displays the system s hardware version Displays the system s serial number if your system s hardware version supports this feature Displays the status of the gateway currently assigned to this system Displays the status of the DNS server currently assigned to this system Displays the sign in status of the Lync application Displays the percentage of memory in use Displays the percentage of CPU in use Polycom Solution Support About Polycom Professional Services Polycom Inc Polycom Implementation and Maintenance services provide support for Polycom solution components only Additional services for supported third party Unified Communications UC environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners These additional services help customers successfully design deploy optimize and manage Polycom visual communications within their UC environments Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook Microsoft Office Communications Server and Microsoft Lync Server 2010 integrations For additional in
13. oom You can join online meetings with a click During online meetings you can show content invite others to join and communicate with instant messages POLY CO Wednesday March 20 2011 Polycom Inc User s Guide for the Polycom CX7000 System Powering the System On and Off Make sure that the system is powered off when you connect devices to it To power on the CX7000 system gt gt Press the power button on the front of the system The Polycom splash screen is displayed within about 10 seconds To power off the CX7000 system gt gt Press and hold the power switch on the front of the system for two seconds After turning the power off wait at least 15 seconds before you unplug the system from its power source Tip Your system may be configured to let you power off the system from the a u Options menu To do this click Options gt Shut Down Using a Different Language for Entering Text User Sign In Your system may be configured to allow you to choose which language to use when you search for a contact or send an instant message This way you can use your preferred language on any system regardless of system s default language To choose a different input language gt gt Move your mouse to the gold language box at the bottom of your screen and click the language you want to use When the Polycom CX7000 system powers on it signs in automatically and shows the system s scheduled meet
14. our live video To resume your video gt gt Click Start My Video in the Video window To mute your microphone gt gt Do one of the following Click on the CX7000 system in conference toolbar Clickthe Mute button in the Lync toolbar Ifa Polycom microphone is connected to your system you can also mute the call by pressing on the microphone To unmute your microphone gt gt Do one of the following Click 2 on the CX7000 system in conference toolbar Click the A Unmute button in the Lync toolbar lIfaPolycom microphone is connected to your system you unmute the call by pressing on the microphone Polycom Inc Working with Content When you show your Windows desktop all sites see the same content at the same time You can show slides spreadsheets or any other type of file The far end cannot control the cursor or edit the file Only one site at a time can show content Polycom CX7000 lets you share a whiteboard or poll with others in the call However you cannot save polls or whiteboards Sending and receiving files are not supported Preparing Content To prepare your content 1 Connect a laptop to the Polycom CX7000 system 2 Open the file you want to share To preview S content before a call 1 Click Options gt PC Content Preview 2 Click X to close the PC Content Preview window Showing Content To start showing content during a call gt gt In the convers
15. ure that your camera cable is connected device selection list securely Restart the Polycom CX7000 system Others dont see my video Ensure that your camera cable is connected securely Restart the Polycom CX7000 system Others don t hear my audio Ensure that your audio is not muted If your audio is muted you see on the Lync toolbar Ensure that your microphone cable is connected securely Far site participants hear an Reduce the volume on your system echo Place the microphone and speakers as far apart as possible 8 16 Polycom Inc Polycom Inc Symptom Far site participants hear poor audio don t hear audio from others Solving Problems Corrective Action Place the microphone farther from the person speaking Speaking too close to the microphone can cause poor audio quality Ensure that the far site audio is not muted Ensure that your volume is set to an audible level Ensure that your speaker cable is connected securely Configuration Pages System Information Meeting Room Name Displays the name of the Polycom CX7000 system Typically the Polycom CX7000 system has the same name as the conference room where the system is located IP Address Displays the IP address currently assigned to the system Domain Displays the domain name currently assigned to the system Language Displays the language for the user interface Keyboard Layout Displays the keyboard layout
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