Polycom IP 600/601 User's Manual
Contents
1. Steve Jones Joseph Dixon Grace Bourne Troubleshooting No Dial Tone Verify power is correctly applied to the SoundPoint IP 600 601 SIP phone e Check that the display is illuminated e Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable e If using inline powering check that the switch is supplying power to the phone contact your System Adminis trator Verify if dial tone is present on any other audio paths e Switch between handset headset if present or hands free to see if dial tone is present on these other paths e If dial tone exists on one of these connect a different handset or head set to isolate the problem No Display Incorrect Display or Bad Con trast Verify power is correctly applied to the SoundPoint IP 600 601 SIP phone e As No Dial Tone above Verify contrast adjustment e Follow the instructions in this User Guide to readjust the contrast to a darker level e Reboot the phone to obtain a default level of contrast follow the instruc tions in this User Guide Verify successful outbound or inbound calling e Place a call to the phone under in vestigation check that the display indicates incoming call information e Lift the handset Ensure dial tone is present and place a call to another extension or number check that the display changes in response 30 No Ringing2. 3 Xel Sl OS su au ku a lu sa Wa k ar k GE Wa Ra dk a k QE We R a LA A aU SO Warranty Exclusive cccccccccccccccccccccccccccccccccccce OF Service Agreements ccccccccccccccccccccccccccccccccccce SA Limitations of Liability ccccccccccccccccccccccccccccce OS Disclaimer cccccc000000000000000000000000000000000000000000 OM Governing Law cccccccccccccccccccccccccccccccccccccccce OD Copyright Notice e e 35 Thank you for choosing SoundPoint IP 600 601 SIP a full duplex hands free phone running the industry standard Ses sion Initiation Protocol SIP This unit provides business telephony features and functions such as Multiple Call Appear ances Call Hold Transfer and Confer ence over an IP network In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system admin istrator that your network is prepared for configuring your SoundPoint IP 600 601 SIP phone or consult the Administrator Guide SoundPoint SoundStation IP SIP for more information As well be sure to read the Parts List and the Safety Notices section in this guide before you set up the SoundPoint IP 600 601 SIP phone The following items are included in your SoundPoint IP 600 601 SIP package Check this list b
3. Ek 10 TRIS CFI a GU r le510410544555 83 553 E 10 e YY JJ a Me oooMNNNeE NmT n n a NzpM DMNM q no 10 Banga bee E E eee 10 RSC Gl A E EE IH H HHHHHNBHBHBDBBBBi IZ 2BIDJ J ZDZa25aZaMMMDMDM AE y 10 CGN Tol WO JIO s ay5454y4355k52 0900ye kew ay are yere e Ose bed en rev e Nabe bkn 11 Volume Acjustment escerai neend niban Ac k E Ee enina 11 Po INCI DU Db A EE 11 Dro E aaa E E E E nn 12 Headset Memory Mode hE k k ker 12 Headset Hooks WAC rewernoacesasnnviennasedacameccacsusacvorsusatetemaceaeseanB ees 12 Sey Os a E E E Ee 12 RG DYE ar E E E E ebd Qere n 13 ET EN EEE EEO NAA A AE A AT 13 CONST IN ae cece ken ney Ane KNK ee RA we n An be We Ga wene kar 13 DSS DIG eea E E 16 M lhple o2xxxXXMT MXxMXMxx x x x2m x2prprF mm m mZ2RZMH2nm2m 17 Multiple Keys per Line Ek 18 Multiple Call Appearances C 18 Shared Lines c ccccececcccececccccccececcecaseceusucucscecaceesucueucaceneess 19 Voice Mail lt cicccandn i dereceeeacauscnassace l W k na ke raal EATEN 19 Distinctive Ringing Call Treqtment EEEEEEEE EEE 20 Multilingual Support Localization lt s kis sakal kn k n kla 20 Phone Reboot hMh kh BS i kak ake k kek k AKA KA KA KK KA K KA 2 Optional Features ccccccccccccccccccccccccccccccccccccccs 2l lext Messaging chsstresiacitencretc geencteenieedio mid ka kl ayca xax
4. Select Corporate Directory 3 Search for the contact in one of the following ways N e a Use a and to scroll through the list to find the contact You can also use the key to Page Up and the key to Page Down b Press the Search soft key then enter the first few letters or numbers of the first name last name or any other parameter displayed in the list Press the Submit soft key c Using the dial pad enter the first few characters of the contacts s last name The characters that you enter appear on the second line of the graphic display The entries whose last name begin with the characters that you entered or are alphabetically next to the characters that you entered appear on the graphic display Add Contacts From Corporate Directory 1 Press Directories 2 Select Corporate Directory 3 Search for the contact See To search for a particular contact in If the contact already exists in the contact directory Entry already exists appears the corporate directory on previ 6 Press or the Exit soft key ous page repeatedly to return to the idle dis 4 Press the View soft key The play contact s information appears on the graphic display 5 Press the Save soft key to save the contact in the local contact directory Entry saved appears on the graphic display Only the first name last name and phone number are saved 15 Speed Dial Pre assigned numbers
5. Verify incoming ring setting and volume levels e Adjust the ringing level from the front panel using the volume up down keys e Check that ring type selection is not Silent Ring No Audio on Headset Verify correct connections e Ensure the headset is plugged into the jack marked Headset at the rear of the phone e Ensure the headset amplifier if pres ent is turned on and or the volume is correctly adjusted Verify successful outbound or inbound calling e As No Display above e Check same status of handset headset if connected and through the hands free speakerphone e Ensure that headset is compatible with the phone No Response from Feature Key Presses Verify phone is in active state Make a call to the phone to check for inbound call display and ring ing as normal If successful try to press feature keys within the call to access Directory or Buddy Status for example Press followed by System Status and Server Status to confirm line is actively registered to the server e Reboot the phone to attempt re reg istration to the server Display shows Network Link is Down Verify LAN cable is properly connected Check termination at the switch or hub furthest end of the cable from the phone e Check that the switch or hub is opera tional flashing link status lights or contact your System Administrator Press followed by System Status and Network Status Scroll do
6. in line power the phone will use that SS power option Simply plug the sup plied Network cable between the LAN jack on the phone and an available ee B N IS Power and Data port on the In Line Power switch Optional IEEE 802 3af compliant In Line Power switch Connecting the Handset and Optional Headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2 Connect the headset optional accessory to the headset jack on the back of the phone Optional For information on headsets please visit www polycom com and choose the Support link Attaching the Base 1 Place all cords in the recessed area 2 Align the two protrusions on the above the modular jacks as shown bracket with their corresponding holes in the phone and snap them to gether to lock the base to the phone Line Indicators Individual multi color LEDs display a dynamic call state Display Control Keys Line Speed Dial Keys N lt _ gt Use the arrow keys Use these keys to activate to scroll through the up to six lines or speed __ displayed information dials that can be assigned to your phone Feature Keys Access important features using these keys Soft Keys __ The screen will display oa labels for these keys Dial
7. 00n de k r s n nayan 21 Presence 7 Status Buddy Lists yc suni kan ayal ladina n lehane aAlk ken 22 SoundPoint IP Expansion Module 25 niifete Ue oa eee an ne at ae ees ne BP aE pe Oe 26 xc c c ee e e i ewre rw elr lll ll lV Waar r r r HH Hz nn 26 Installing the SoundPoint IP Expansion Module 27 gt gt x gt gt gt e ee ere eeb bbeeeb b b aNnr 28 To Place a Callicore ennei ine e EE TEESE M RM MAI 29 To Answer a Cdll huk kk 29 Display COn ee ae ee ee ee nee ee ne DM 29 Speed Diall t gt gt gt gt oa onerererenenanannbjjh h jj jjjjjj jpmmmm 29 Troubleshooting e 30 Safety and Compliance cccccccccccccccccccccccccccces I Pa ROSS x x w A E EA S 31 Class B Digital Device or Peripherql EEE EEE 32 Sele Corel ONE Lc DM MM an arr ee ne 32 STAN GMON Ins li OCH ONS sester GE D e e R b NN k 32 Plug Acts as Disconnect Device A EL E 32 hasy et e DD N NEENEHNEn BN N Nn N HN H EuEeEHEHEHHHN N M IA _232o Te 32 ezan N eaves HH H HH HH H E EH MIEn R mMRMNDRDTDR 32 Polycom Limited Warraniy and Limitation Liabilily su u ss su u wal s 3 w k 4 9 W0 K
8. WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTE NANCE OR USE OF ITS PRODUCTS Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUEN TIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAIN TENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POS SIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLY COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to con
9. missed placed and received call lists From one of these lists press the Dial soft key 4 When the second party answers press or the Confrne soft key again to join all parties in the conference or press the Split soft key to put the first call on hold and keep the second call as the active call 1 During a call press or the Trnsfer soft key the active call is placed on hold 2 Press the line key if set up for speed dial on the SoundPoint IP 600 601 and SoundPoint Expansion Module or dial the number to which you want to transfer the call OR Ending the call on the conference originator s phone will not end the conference the other two parties can continue to talk A conference may be created at any time between an active call and a call which is on hold on the same line or another line by pressing the Join soft key Splitting a Conference When a conference has been established a Split soft key is available Pressing this key will split the conference into two calls on hold Transferring a Call Use the arrow keys to access speed dial numbers missed placed and received call lists From one of these lists press the Dial soft key 3 Press or the Tmsfer soft key again to complete the transfer This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer Press the Split soft key to put the first call on
10. supplied in the original packaging Power over Ethernet under the IEEE802 3af standard also supplies sufficient wattage to power the SoundPoint IP 600 phone without use of the adapter above SoundPoint IP 601 Requires a 24VDC rated power adapter as supplied in the original packaging The 24VDC adapter supplies sufficient wattage to power the SoundPoint IP 601 phone and up to three SoundPoint IP Expansion Modules optional accessories Power over Ethernet under the IEEE802 3af When powering from an AC voltage source it is important to use only that power adapter that shipped with the appropriate phone Powering a SoundPoint IP 600 phone from a SoundPoint IP 601 phone adapter or standard also supplies sufficient wattage to power the SoundPoint IP 601 phone and up to three SoundPoint IP Expansion Modules vice versa cannot guarantee correct operation over all input conditions If in doubt about the appropriate power adapter that ships with your unit contact your system administrator for futher details and or options Connecting Network and Power Source AC Power Option Connect the supplied Network cable between the LAN jack on the phone and the LAN port on the wall or hub switch device port Connect the DC plug on the AC wall adapter to the DC jack marked on the phone EZ aaa Optional In Line Power Option If the phone is connected to a compat ible Ethernet switch that can provide
11. 07 LEV a Vee UC EHN Bfa 25 22 k70 ET Hak Ba AA Fc E gt TIE LV IR 0 RV LO FAY ony cons Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom war rants to the end user Customer that this product will be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably avail able Polycom may on its sole discre tion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or recondi tioned Polycom warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the pack age Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped
12. From this screen 1 2 Choose Edit to amend the dial string before dialing Choose Diql to return the call Choose Exit to return to the previous menu To quickly view respective call lists from the idle display Contact Directory In addition to a directory of missed placed or received calls large number of contacts in your phone s local contact directory Contact your system administra tor for the exact number If Silent Ring is selected incoming calls can only be answered by press ing the Answer soft key When your SoundPoint IP 600 601 phone is configured for silent ring press the ringing Line key or the Answer soft key and you will answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker See also Distinctive Ringing Call Treatment For additional choices press More fol lowed by 4 Info to view information about the call 5 Save to store the contact to the Contact Directory 6 Clear to delete the call from the list Press More and Exit soft keys to return to the idle display Press Q for Placed Calls Press Q for Received Calls Press for Missed Calls You can dial or search for a contact in this directory You may be able to add edit and delete contacts 13 You may have read access to portions of your corporate directory through your phone The contacts that you can see are
13. Pad to identify their context These 12 keys NJ sensitive functions provide the 10 digits Se o alphabetic and special Wt N characters available in context Headset sensitive applications Microphone Mute Hold Sneakeroh Volume Adjustment Keys ini aoa Use these to adjust the volume of the handset headset speaker and ringer Hookswitch Indicator This will alert you to incoming calls new messages and other events Speaker For ringer and hands free audio output Graphic Display Shows information about calls messages soft keys time date and other relevant data Hands free Microphone This works best when the phone is placed on a hard flat surface 5 Key Descriptions Feature Key Description Allows for hands free communication during calls Mutes audio transmission locally during calls Allows you to place and receive calls through an optionally con nected headset Line or Speed Dial keys with LED indicators Access to local directories and call lists Conference Allows setup of a 3 way local conference Transfer Transfer of current call to third party ial Dials last connected party from the phone Places current active call in Hold state Do Not Disturb Cancels ringing and directs incoming calls to your Voice Mail if supported Messages Place receive text and voice messages O O Access local and server features Select and Delete controls for options and text within
14. To add a contact to your buddy list 1 Press then select E the Submit sens M Features Presence Buddy Status i lk a or the Exit a A Press the More soft key ey repeatedly to return to the idle Press the Add soft key display Enter the number of the contact To view and change your privacy list 1 Press 6 Press or the Exit soft 2 Select Features Presence Buddy key repeatedly to return to the idle Status Privacy List display 3 Press the Edit soft key Use and to select a buddy For the Access field and use and O to select Enabled When Access is enabled you are allowing the contact to see your presence 24 SoundPoint IP Expansion Module 25 Thank you for choosing the SoundPoint IP Expansion Module a 14 line console that expands the potential of call han dling when used with the SoundPoint IP 601 phone Up to three SoundPoint IP Expansion Modules can be cascaded to a single host phone increasing the total num ber of buttons to 48 for intensive business IP telephony users Each of the 14 keys on the SoundPoint IP Expansion Module features individual bi color LED indicators allowing easy recognition of line or call state Keys may be programmed for speed dials or direc tory numbers DN Installation and configuration of the SoundPoint IP Expansion Module is easy since power and signaling are taken from the host SoundPoint IP 601 phone upon
15. by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an out let on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help approved by Polycom Inc could void the user s authority to operate the equipment L Installation doit tre ex cut e confor m ment tous les r glements nationaux applicable au filage lectrique Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 32 La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facile ment accessible Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada CE and VCCI Mark This SoundPoint IP 600 601 SIP has been marked with the CE mark This mark indicates compliance with EEC directories 89 336 EEC and 73 23 EEC A full copy of the Declaration of Confor mity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK OME ARORA RES RRMA ERMBRA VCCI DEE CESS PTFABRRITEB CT OME Re CEATA KANE LCWETAS COBB 272
16. connection No extra wires or power supplies are required for the SoundPoint IP Expansion Module You can also attached a SoundPoint IP Backlit Expansion Module to your SoundPoint IP 601 however the backlight will not turn on The following items are included in your SoundPoint IP Expansion Module pack age Check this list before installation to ensure that you have received both items SoundPoint IP Expansion Module If you are missing an item please contact your system administrator Base Stand a a Installing the SoundPoint IP Expansion This section provides basic installation instructions and information for obtaining the best performance with the Sound Point IP Expansion Module If you re quire additional information or assistance with your new phone please contact your system administrator The SoundPoint IP 600 601 User Guide includes regulatory compliance informa tion that your system administrator should review and can also be found at www polycom com Remove the rubber plug from the SoundPoint IP 601 or the SoundPoint IP Ex pansion Module ue o fii o 4 Align the SoundPoint IP Expansion Module at the top of the groove lines on the SoundPoint IP 601 phone and slide it downwards until it clicks into position Connect the Base Stand by aligning the two protrusions on the stand to the holes on the back of the ExMod and
17. from the phone s idle display or press and select Features and Forward 2 Optional If multiple lines are in use select which line to disable 3 Press the Disable soft key Idle display returns and the line indicator now displays the regular icon Call Forwarding is not available on shared lines This feature is local to the phone and may be overridden by server settings Contact your system administrator for more details Volume Adjustment Press the volume keys to adjust handset headset and hands free speaker volume during a call Pressing these keys in idle state adjusts the ringer volume Do Not Disturb Press Do Not Distr to prevent the phone from ringing on incoming calls A flashing icon and text on the display indicates that Do Not Disturb is on Calls received while Do Not Disturb is enabled are logged in the Missed Calls list To turn off Do Not Disturb press again To conform to regulatory requirements hand set and headset volume will return to a preset level after each call Hands free volume settings will be maintained across calls Optional If multiple lines are in use Do Not Disturb can be set on a line by line basis Contact your system administrator for further details When Do Not Disturb is enabled for a particular line this is indicated by a flashing X beside the line indicator on the display This feature is local to the phone and may be overridden by serve
18. hold and keep the second call as the active call Call Timer Call progress on an active call is monitored through a local call timer This is visible within the active call window on the display Ending a Call Press the EndCall soft key OR Replace the handset or press if in Hands free Mode or if in Headset Mode Redial Press to dial the last call placed from your phone To redial another previously dialed num ber press O from the phone s idle display and press QO again to place the call 10 Transfer may be cancelled during estab lishment by pressing the Cancel soft key The original call is resumed A blind transfer without consul tation can also be supported by pressing the Blind soft key To Bob Smith 2055 00 03 28 Hold fl End Call Transfer Confrne OR Press and select Call Lists and Placed Calls to scroll through the list Call Forwarding Calls may be forwarded to another exten sion as follows 1 Press the Forward soft key from the phone s idle display or press and select Features and Forward at any time 2 Optional If multiple lines are in use select which line to forward 3 Enter a number or URL to forward all future calls to 4 Press the Enable soft key to confirm Call Forwarding Idle display returns with a moving arrow on the line label to confirm Call Forward ing enabled To turn call forwarding off 1 Press the Forward soft key
19. red when the line is in use remotely Calls on shared lines can be transferred put on hold or added to a conference Voice Mail Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display Individual line indicators reflect voice or text messages left on that line useful if multiple lines are in use To listen to voice messages 1 Press Messages 2 Select Message Center 3 Optional If multiple lines are in use select from which line messages are to be retrieved 4 Display indicates number of mes sages and their importance Press Voice Mail is an optional feature config ured on the server and may not be sup ported on your particular system Contact your system administrator to find out 3 28 p m Monday January 13 m2077 oj 2078a New Call Forward Shared lines are an optional feature con figured on the server and may not be sup ported on your particular system Contact your system administrator to find out A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center Connect to initiate Voice Mail retrieval from the Message Center OR Press Clear to turn off the flashing LED without listening to messages 5 Follow voice prompts to listen to messages Screen options may vary with ser
20. snap it into place 27 G To connect up to three SoundPoint IP Expansion Modules together repeat steps O and Line Keys Use these keys to activate available lines and Speed Dial assignments Power Contacts Large Graphical Display Shows information such as Speed Dial assignment or Directory Number Infrared Lens Infrared Lens LED Indicators Display Line Activity and Remote User Status BLF Base Stand and Presence os Power is automatically transferred from Units may be plugged in and unplugged the host SoundPoint IP 601 phone to the hot swapped at any time to a live Sound SoundPoint IP Expansion Module s Point IP 601 host phone upon connection Using SoundPoint IP Expansion Module To Place a Call Line keys on the SoundPoint IP Expansion Module activate available lines To place a call from an available line press the corresponding line key and dial the desired number OR For other call handling func tions such as Hold Redial and Call Forwarding please see the relevant sections ear lier in this User Guide Press the line key of the Speed Dial assignment you wish to call To Answer a Call Press the line key with the flashing green LED indicator Display Contrast To adjust the contrast on the display to a comfortable level 1 Press C Men Select Settings 3 Press
21. to the Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to the Customer Polycom will not be liable under this limited warranty if its testing and exami nation disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s instal lation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omis sions of Customer and persons under Customer s control or e Acts of third parties acts of God ac cident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OP TION TO THE FULL EXTENT AL LOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IM PLIED EITHER IN FACT OR BY OP ERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRAN TIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFAC TORY QUALITY CORRESPONDENCE
22. We POLYCOM User Guide SoundPoint IP 600 601 SIP 3 0 with SoundPoint IP Expansion Module for SoundPoint IP 601 diS 109 009 dl jUlOgpunos Parts List e 1 Installing SoundPoint IP 600 601 SIP 2 Powering Options for the SoundPoint IP 600 601 SIP 2 Connecting Network and Power Source EE E 3 Connecting the Handset and Optional Heqdsel 4 Attaching the Base LE k k kek 4 Features e e 5 Key Descriptions e e 6 Using SoundPoint iP 600 601 SIP e e e 7 Pacang a Call o w J _ _ _ _ _ _ _ _e_ _ _l_r_l_llre ee e e e J erer 7 Answering Call eiseres EN IM II NMM MMMDMDTMDE M 8 Call Hold and SV s c 545x4yE51455y4 EEEN 8 Mu iiple Calls on Fold essers rp mmpmmanno_ y 8 Nisran aer DnDrrrrarX Xl ab 8 General Key se k 9 local Conie ehe Eee een teen Dr et nn TM 9 Splitting a Conference h
23. ark Cooper Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documenta tion files the Software to deal in the Software without restriction includ ing without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Soft ware and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANT ABILITY FITNESS FOR A PARTICU LAR PURPOSE AND NONINFRINGE MENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLD ERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CON TRACT TORT OR OTHERWISE ARIS ING FROM OUT OF OR IN CONNEC TION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE We POLYCOM Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA a af tum a wD S S 2007 Polycom Inc All Rights Reserved Polycom SoundPoint and the Polycom logo design em ees are registered trademarks of Polycom Inc in the U S and various countries All other trademarks are the property of their respective companies amp SY amp S
24. be updated on the display with these options 1 Answer the incoming call 2 Reject the incoming call 3 Forward the incoming call to another exten sion Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated third figure If more than two call ap pearances are in use two will appear on the dis play and the total number will be indicated by a counter at the bottom right corner of the display For example 2 3 indicates that the highlighted call is the second one out of a total of three In the example case illustrated another out bound call can be placed on the same first line Press Hold during the first call and press NewCall to obtain dial tone and a new call appearance for a second call 18 k Mon Nov 21 3 16 PM Monday January 13 New Call Forward i To Bob Smith 9304 To Bob Smith 9304 From John Brown 3307 Mon Nov 21 3 16 PM Hold Bob Smith 9304 00 04 55 Shared Lines The phone supports shared lines A shared line is indicated by a different line icon In the figure the first line is private and the second line is shared If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both If a shared line is in use on one of the phones it cannot be used on the other one The shared line icon changes to a moving icon and the line LED turns
25. can be associated with line keys for rapid automated dialing Speed Dial entries are consecutively placed next to assigned line keys on the phone When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial index Example To change a Speed Dial key assignment 1 Press and select Contact Directory Highlight an existing directory entry and press Edit gt OR press and hold a line key which already has a speed dial number as signed to it That contact in the direc tory will automatically be displayed gt OR press and hold a line key which is unassigned A new empty entry in the directory will automatically be opened allowing contact information to be added 2 Ifa speed dial index already exists delete it by pressing the O the keys 3 If desired enter a new speed dial index For example enter speed dial index as 1 This assigns the entry to the first available line key on the display gt OR when editing the contact press and hold an unassigned line key This will automatically assign the speed dial index which is required to assign that line key as a speed dial for the contact A confirmation beep is heard when this happens 4 Press Save to confirm or Cancel to abandon the change then press Exit to return to the idle display 16 Idle display could now be as shown 3 28 p m Monday January 13 New Call Forward On a default configuration of th
26. ck up the handset Using Hands Free Speakerphone Mode Press lt O or with the handset on hook press the line key with the active indicator or the Answer soft key Using the Headset Press to answer the call through an optionally connected headset In all cases the active call will appear on the display showing call duration and destination Call Hold and Resume During a call press or the Hold soft key The call will be placed on hold and this will be indicated on the display Press the Resume soft If Handsfree mode disabled appears on the graphic display after you press the speakerphone key your system administrator has disabled the speakerphone on your phone Incoming calls may be ignored by pressing the Reject soft key or during ringing Note that Do Not Disturb stays active when the call is dropped and will remain so until toggled off key or the line key to retrieve the call Multiple Calls on Hold If multiple calls are on hold on a single line key use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call If more than two calls are on hold on a single key an indica tion will appear on the display for example 2 3 shows that this is the second call out of three calls Microphone Mute During a call press H The e key lights up to indicate that the other party parties cannot hear you Microphone Mute applies to all modes hand
27. determined by your system administrator You can add contacts from the corporate directory to your local contact directory To add or edit a contact 5 Ring Type and Divert Contact may be left blank xua R RET EK RE 6 Use and to switch between Press More and thew Add io enter Enabled and Disabled settings for another contact into the phone s da the last four fields tabase or highlight an existing entry 7 Press Save to confirm or Cancel to then press Edit abandon the changes then press 3 Enter first and or last name from the or the Exit soft keys to keypad Press the 1 A a soft key return to the idle display to select between numeric and up per lower case alphanumeric modes Press the Encoding soft key to access special characters in other languages if necessary 4 Enter the Contact number This is a required field and it must be unique not already in the directory gt The Speed Dial Index will automati cally be assigned the next available index value Contacts can be easily added from Call Lists See Call Lists for more information To search for a particular contact i Qo Press More and then Search from the Contact Directory menu Using the dial pad enter the first few characters for First or Last names Press Search to search for contacts Successful matches can be dialed from the resulting screen 14 To search for a particular contact in the corporate directory Press
28. e default for Block Buddy is Dis use the key to page up and the abled key to page down A Press Edi and seroll down tothe 6 Press the Save or Cancel soft keys to Block Buddy fields accept or cancel changes 5 Use and O to select Enabled 7 Press or the Exit soft key repeatedly to return to the idle dis When Block Buddy is enabled the play contact cannot watch your phone 23 Integrating With Microsoft Office Live Communications Server 2005 Your phone can be configured to work with Any contacts through your buddy list will Microsoft Office Live Communications appear as a contact in Microsoft Office Server and communicate with others using Communicator and Windows Messenger Microsoft Office Communicator and Any contacts added as a contact in Windows Messenger From your phone Microsoft Office Communicator and you can invite join control and monitor Windows Messenger will appear in your integrated multipoint audio and video buddy list For more information contact conferences your system administrator To view and change your presence settings 1 Press the MyStat soft key This affects information sent to 2 Use or amp to scroll through the phones watching you Presence list and then press the Select soft information will also be sent to key to select your new status watching phones when you go off hook or enable Do Not Disturb 5 mim 2 0 Busy 3 O Be right back 4 0 Away a
29. e phone To dial a number assigned to a Line Key there could be up to five line keys avail simply press the line key directly opposite able for speed dial the number on the display To quickly view a complete list of assigned speed dial entries press 4 Dial directly from a selected number P y Multiple Lines SoundPoint IP 600 601 SIP can support up to six lines Lines can be configured for 3 28 pm private or shared lines Typically the top most line key is reserved for the principle directory number of the phone Depending on how your phone is configured the display could resemble one of the displays shown 3 28 p m Monday January 13 17 Multiple Keys Per Line Each line on the phone can be configured to have more than one line key associated with it If this is the case the display could look like this Incoming calls to this line will be distributed evenly among the available keys Similarly outgoing calls will be distributed Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances More than one call appearance is useful if there is an active call and an incoming call arrives on the same line In the example shown extension 9301 is in an out bound call with 9304 The second figure shows an incoming call from John Brown To answer this incoming call put the original call on Hold or press the key to access the new call Soft key labels will
30. ean and Chinese are not supported on the phone by default For more information contact your system administrator 20 Phone Reboot Periodically the phone may require a user reboot Reasons for this include accepting a new configuration or new software There are two ways to reboot the phone gt Simultaneously press and hold the Mes sages Microphone Mute and Volume keys see figure for more than 3 seconds or until a beep is heard Press and select Settings Advanced Restart Phone the user pass word is required to access this menu The reboot process will begin and is complete when the idle display is shown In the case of problems it may be possible to restore normal operation of your phone without rebooting Contact your system administrator before attempting to reboot the phone Optional Features Text Messaging Users can send and receive Text messages Message Waiting Indicator LED on the on the phone SIP Instant Text Messag front of the phone and optionally a visual ing is supported in real time Received notification on the display messages will be indicated by a flashing To read text messages 1 Press Messages and select Instant ge Messages OR Press the InstMsg soft key to read a message just received 2 Optional If multiple lines are in use select from which line messages are to be retrieved 21 Messages appear first to last in sent order Press t
31. efore installation to ensure Polycom SoundPoint IP 600 601 SIP that you have received each item If you are missing any items please contact your system administrator Power Adapter specification varies according to country Phone Base Quick Start Guide Installing SoundPoint IP 600 601 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound Point IP 600 601 SIP phone If you re quire additional information or assistance with your new phone please contact your system administrator The SoundPoint IP 600 601 SIP User Guide includes regulatory compliance information that your system administra tor should review and can also be found at www polycom com Powering Options for the SoundPoint IP 600 601 Both the SoundPoint IP 600 and SoundPoint IP 601 can be powered from Power over Ethernet in addition to AC power sources For Power over Ethernet both models will accept power over stan dards based EEE802 3af via the used or unused pairs over the Ether net cables plugged ino the LAN port For AC power source both models are shipped with an adapter to convert the AC voltage to the appropriate DC voltage required gt There are differences between the DC voltages required by the SoundPoint IP 600 and IP 601 SoundPoint IP 600 Requires a 12VDC rated power adapter as
32. he Next or Prev soft keys to cycle through messages in order Press the More soft key to access the Delete Reply and New options To send a text message 1 Press Messages 2 Select Instant Messages 3 Optional If multiple lines are in use first select from which line to send a message 4 Press the New soft key 5 Enter the desired extension or SIP URL Press the 1 A a soft key to alternate between numeric and up per lower case alphanumeric modes 6 Press the Select soft key to choose from various pre scripted short mes sages OR Press Edit to compose a custom message Use dialpad keys to cycle through the character set Use keys 1 0 and to select special charac ters 7 Press Send when finished Presence Status Buddy Lists The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email Live interaction within a pool of phones is possible by monitoring the presence of the parties involved Each phone can watch the status of up to 48 other phones These other phones form the Buddy List The status of buddies is To view and change your presence settings 1 Do one of the following steps Press then select Features Presence My Status OR Press the MyStat soft key a g My Status 2 0 Busy 3 0 Be right back 4 O Away displayed and updated in real time Each phone can als
33. local menus Scrolling of lists and control of text number entry on display Call Forward My Soft keys to select from various context sensitive options Volume keys to adjusts audio and ringer volume Dial Pad General dialing and alphanumeric entry including special characters Using SoundPoint IP 600 601 SIP Placing a Call Using the Handset 1 To obtain dial tone pick up the handset 2 Dial the desired number During a call users can alternate between handset headset or hands free modes by pressing the D or keys or picking up the handset Using Hands Free Speakerphone Mode 1 With the handset on hook press any as signed line key or NewCall to obtain dial tone 2 Dial the desired number Using the Headset 1 With the optional headset connected press any assigned line key or NewCall to See also Headset Memory Mode obtain dial tone 2 Dial the desired number If Handsfree mode disabled Users also have the option to dial directly from nav appears on the graphic display the dial pad without first getting dial tone Sim ply enter the number then lift the handset press the Dial soft key or press the Q or O keys after you press the speakerphone key your system administrator has disabled the speakerphone In all cases the active call will appear on the on your phone display showing call duration and destination Answering a Call Using the Handset Pi
34. o be watched by up to eight other phones If your SoundPoint IP 600 601 SIP phone is configured to work with Microsoft Office Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information contact your system administrator 2 Use or amp to scroll through the list and then press the Select soft key to select your new status This affects information sent to phones watching you Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb To add or delete a contact from your buddy list 1 Press When Watch Buddy is disabled the 2 Select Contact Directory contact is removed from your buddy 3 Use and to scroll through the list list to find the contact You can also use the key to page up and the The default for Watch Buddy is key to page down Disabled 4 Press Edit and scroll down to the Watch Buddy fields 6 Press the Save or Cancel soft keys to 5 Use and O to select Enabled accept or cancel changes 7 Press Directories or the Exit soft key When Watch Buddy is enabled the repeatedly to return to the idle dis contact is added to your buddy list play To block or unblock a contact from buddy list 1 Press i When Block Buddy is disabled the 2 Select Contact Directory contact can watch your phone 3 Use and to scroll through the list to find the contact You can also Th
35. ough the options via the up and down arrow keys Press Select to confirm and to return directly to the idle display Subsequent calls to or from this phone using the headset will cause the headset key to flash Pressing the line keys or the Answer soft key to receive a call will now connect to the user s headset automati cally Repeat steps 1 3 and select Disable to turn Headset Memory Mode off 3 Use or to select your headset and press the Select soft key Press the Ok or Cancel soft keys to accept or reject changes Press or the Exit soft key to return to the idle display Ring Type Many ring types are available including a Silent Ring Users can select different rings to distinguish between lines or to have a different ring from their neighbor s phone To change the incoming ring 1 2 Press C Mew Select Settings fol lowed by Basic Ring Type Optional If multiple lines are used first select which line to change Using the arrow keys highlight the desired ring type Press the Play soft key to hear the selected ring type Press Select to change to the selected ring type Press or the Exit soft key to return to the idle display Call Lists A local list of calls missed received and placed is maintained by the phone up to 100 for each Press followed by Call Lists and Missed Received or Placed Calls as desired Call information will be displayed
36. r settings Contact your system administrator for more details Time and Date Time and Date is clearly displayed on the SoundPoint IP 600 601 SIP phone If the phone cannot obtain a time and date from the server the display will flash Contact your system administrator if either time or date is incorrect Users have control over the format of the display and can turn it off Select options which are right for you as follows Headset Memory Mode As an option the headset can be perma nently enabled This is especially useful for regular headset users To do this 1 Press Menu 2 Select Settings followed by Basic Preferences Headset Memory Use the up or down arrows and Select soft key to enable Headset Memory Mode Press to return to the main menu Headset Hookswitch This feature enables electronic hookswitch support To select a headset that supports electronic hookswitch 1 Press 2 Select Settings gt Basic gt Preferences gt Headset gt Analog Headset Mode Display Contrast To adjust the contrast on the display to a comfortable level 1 Press Mew Select Settings fol lowed by Basic Contrast 2 Pressing the Up or Down soft keys or volume keys will increase or decrease the display contrast 12 Press __ Menu 7 Select Settings followed by Basic Preferences Time amp Date Select from Clock Date Clock Time Clock Order or Enable Disable Scroll thr
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38. set headset and hands free You can still hear all other parties while Mute is enabled If calls are on hold on more than one line key the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds If a line key is pressed briefly the first call on hold on that line key will be retrieved To turn off Microphone Mute press again General Key Use To navigate through menus and to enter data these are useful tips 1 Use and to scroll through lists In some lists the and keys can be used as Page Up and Page Down 2 When menus have submenus use and G to move one level down or one level back up 3 Press to exit from any menu 4 Press to exit from any directory 5 To enter text using the dialpad press the number keys one or more times For example for A press 2 and for C press 222 When in text entry mode the display title will show whether keys will generate numbers 1 upper case A or lower case a characters and the 1 A a soft key can change this Local Conferencing You can create a conference with two other parties using the phone s local conferencing feature 1 Place a call to the first party 2 Press or the Confrne soft key to create a new call the active call is placed on hold 3 Dial the phone number of the sec ond party or use the arrow keys to access speed dial numbers
39. sumers or the limitation of liability for personal injury so the above limitations and exclu sions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copy right or other notices Polycom the Polycom logo design and SoundPoint are trademarks of Polycom Inc in the U S and various other coun tries Copyright Notice Portions of the software contained in this product are Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd and Cl
40. the Ok or Cancel soft keys on the followed by Basic Contrast phone to accept or reject changes 2 The display on the SoundPoint IP 4 Press or the Exit soft key to Expansion Module s will change return to the idle display presenting a new display along with line keys that are assigned Up or Down status Pressing the Up or Down line keys will increase or decrease the display contrast Speed Dial You can create up to 47 speed dial entries Jane Doe 3409 when three SoundPoint IP Expansion Mod ules are attached To add speed dial entries see the sections Contact Directory and Speed Dial earlier in this User Guide The SoundPoint IP Expansion Module will assign line designations to the first available line keys and then follow them with speed dial assignments 29 Busy Lamp Field BLF The Busy Lamp Field BLF feature allows the user to monitor the hook status and remote party information of users through the busy lamp field LED indicators and display on the attendant console phone The speed dial key adjacent to the LED indicator may be used for quick and convenient dialing transfer and conference to the remote party Note This feature will only be available if configured by your system administrator Jim Brown Gerome Green Rob Smith Greg Slowski Rick Pyne Nigel Greenspoon Ted Wong Jose Torez Terry Hammerstein Paul Graham
41. ver based application Voice Mail can be ac cessed with a single key press Contact your system administrator to configure this option Distinctive Ringing Call Treatment Users can set distinctive incoming ringing tones for contacts in their local directory This allows identifica tion of a contact by a specific ring tone To set a distinctive ring for a local contact 1 Press and select Contact value See Ring Type in this Directory guide for further details 2 Using the arrow keys scroll through 5 Press the Save soft key or Cancel the directory to choose a contact to abandon the change then Pree 3 Press Edit and scroll down to Ring to return to the idle dis Type play 4 Enter a number corresponding to Incoming calls from this contact will now one of the ring types available press have a distinctive ringing pattern O then to remove an existing This feature is local to the phone and may be overridden by server settings Contact your system administrator for more details Multilingual Support Localization Many languages are supported by the phone To change language L Pes and select Settings 3 The display will change to the lan Basic Preferences Language Bree of choice 2 Scroll through the list of available 4 Exit to the idle display by pressing languages and press the Select soft __Mew__ key when the desired language is highlighted Currenlty Asian languages Japanese Kor
42. wn to verify LAN port is Active e Reboot the phone to attempt recon nection to the network Part 15 Rules This device complies with Part 15 of the FCC Rules Operation is subject to the fol lowing two conditions 1 This device may not cause harmful interference and 31 2 This device must accept any interferences received including in terference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential instal lation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter ference to radio communications How ever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interfer ence to radio or television reception which Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly Installation Instructions Installation must be performed in accordance with all relevant national wiring rules can be determined by turning the equip ment off and on the user is encouraged to try to correct the interference
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