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Polycom DOC2231A User's Manual

1. hage Normal Disconnect IP Configuration New Reservation Resource Report Dongle Information CDR MCU Time Faults MCU Utils Retrieve Diagnostic Files gt Fast Configuration Wizard Play Batch Telnet IP Terminal SNMP Stop Current Indication Repeating Remove MCU Reset MCU Properties The ZP Configuration dialog box opens x IP Address fh 72 22 140 159 Subnet Mask 255 255 248 0 Default Gateway fi 72 22 136 1 Cancel b The following parameters may be modified c Click OK 10 Press the Reset button on the MGC unit 11 Disconnect the MCU from the local network that you have created 12 Connect the MCU to your site s network 2 17 Chapter 2 Hardware Installation Table 2 2 IP Configuration Options SE es IP Address The system displays the currently defined IP address Enter the IP address allocated to the MCU by the network administrator Enter the Subnet Mask of the MCU Enter the IP Address of the default gateway router 13 In the MGC Manager application modify the MCU definition a Right click the MCU icon and then click Properties MCUs Network p Connect GDR MEU TIME Faults MCU Utils gt Retrieve Diagnostic Files Gurrent Indication Repeating Remove MCU Reset MEU 2 18 MGC 50 MGC 100 Getting Started Guide The
2. Default Router Enter the IP address of the default router If a DHCP is used the IP address of the default router is automatically retrieved from the DHCP server and cannot be modified Select this check box to indicate that a DNS server is used in the network Then select e Specify Select this option to enter the IP address of the DNS server Auto select this option to automatically detect the primary DNS IP address provided the DNS Server is defined in the DHCP and if the DHCP obtain IP Address automatically check box was selected DNS Server IP_ If Specify was selected enter the IP address of the Address primary DNS server to be used Local Domain Enter the domain name where the MCU is installed Name The name of the domain includes the host part of URL or URI the part of the host s address that appears after the at sign or in a URL the part following the www prefix for example polycom com This field is used both for SIP proxy registration purposes and DNS resolution and therefore it is required if you are using DNS servers in this service H 323 Select this option to allow H 323 participants to connect to the MCU using this service Gatekeeper If a gatekeeper is used select the Gatekeeper check box to define its properties Gatekeeper IP Enter either the gatekeeper s host name if the DNS Address or server is used or IP address Name 3 12 Chapter 3 MGC Software Installation and Confi
3. Defining an MCU Connecting to an MCU Configuring the Network Services 4 5 To install the MGC Manager software Starting the MGC 1 Insert the software CD into the CD drive On the Start menu click Run The Run dialog box opens Type D SETUP where D is the name of the CD drive and then click OK The installation wizard starts and the Software License Agreement window opens Software License Agreement x e Please read the following license agreement Use the scroll bar to view the rest of this agreement END USER LICENSE AGREEMENT FOR POLYCOM SOFTWARE IMPORTANTIREAD CAREFULLY BEFORE USING THE SOFTWARE PRODUCT This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom BY for the POLYCOM SOFTWARE PRODUCT licensed by Polycom BV in Europe the Middle East Africa and Asia Pacific or the POLYCOM SOFTWARE PRODUCT licensed by Polycom Inc in the rest of the world collectively referred to herein as IPOLYCOMI The SOFTWARE PRODUCT includes computer software and may include associated media printed materials and online or electronic documentation SOFTWARE PRODUCT By clicking Il agreel or by installing copying or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the SOFTWARE PRODUCT and return it to your place of
4. To list the participants in the Status pane 1 2 Expand the On Going Conferences or Reservations tree Double click the icon of the On Going Conference or Reservation whose participants you want to list The participants are listed in the Status pane To list the participants in the Status pane 1 Expand the On Going Conferences or Reservations tree to display the list of On Going Conferences or Reservations Double click the icon of the On Going Conference or Reservation whose participants you want to list The participants are listed in the Status pane Tiii Fie Edt view ons window Help Jalea aeoe ea BE RE Ae e se Status art 172 22 17288 Be oaot Xi ae due 172 20 172 248 Bed von Q E ober 172 22 190 50 goan Q Rove 172 22 133 857 Be viot di Network Participant Numbers IP Address SIP Address Nane Es employee workshop Pro ate H323 17222 172 245 4 a ox A oiver jalin H323 172 22 140 50 4i a oK i rooe Hees 17222138 67 di ox Eh Product Management 0 Connected Audio party D gt Discomect ted ISDN 21323 Ke oao Qi a 1 vl Ready ME VMem2 r l Pno my 5 11 MGC 50 MGC 100 Getting Started Guide Participant Level Monitoring In addition to the data that appears in the Status and the Monitor panes you can view detailed information about the connect
5. fa Marketing D EJ Feb 04 2 14633 2003 1478 ED i CiPtest Feb 04 2 14625 0385 In some configurations the ISDN PSTN number is truncated by the PBX and you must add the appropriate prefix to the dial in number that is displayed in the Status pane 5 4 Chapter 5 Basic Operations Connecting to a Conference Entry Queue Defined dial in participants can connect to any conference by dialing the conference dialing string ISDN H 323 or SIP The MCU identifies their CLI or IP address as defined in the participant properties and routes them to the appropriate conference Dial out participants must be defined in the conference Undefined participants can connect directly to conferences defined as Meet Me per Conference or Meeting Room by dialing its dial in string If required the participants enter the conference password before joining the conference Undefined participants can also connect to a single dial Entry Queue to access conferences The dialing methods are the same as for the conference Once participants connect to the Entry Queue they are routed to their conference according to the conference numeric ID or password that they enter In the default templates just the Audio Only template is defined with Entry Queue Access To create a new video conference with Entry Queue Access see Chapter 7 Creating an On Going Video Conference on page 7 6 Dialing in to a Conference Entry Queue Undefined dia
6. on page 3 11 2 The Default folder in the Reservations Database window opens automatically when you open the MGC Manager Otherwise access this window by clicking Reservations in Accord DB from the Window menu Window Help New Window Cascade Tile Horizontally Tile Vertically Arrange Icons The Reservations Database window opens If the Reservations in Database window did not appear automatically and is not included in the Window menu options reopen this window using the login procedure described in MGC Manager User s Guide Volume Chapter 3 MGC Manager Basics You can move the Reservations in Database window by dragging the blue title bar You can also resize the window by clicking an edge and dragging it 3 Inthe Reservations in Database window expand the Default folder to display the list of default Reservation templates Chapter 5 Basic Operations Right click the icon of the Reservations in Database template and click Start Immediately If more than one MCU is connected select the name of the MCU to run the conference from the pop up list B Reservations in AccordDB loj xj Root H O Default Weboffice Audioalg Video Sess Meet Me Per Conf Auto Auto i esses Auto j Default Attending 56 G722 Print Template Cut Copy P Continuou Yes Continuou Yes Continuou Yes Video Swit Yes If the MGC Manager application is connected to se
7. Conference Properties General dialog box opens Properties Product Management General Settings Participants Recording Remarks History ai Name Conf Entry Password Duration 2 00 Web Chairperson Password Billing Numeric ID MCU Product Management z TETE IF 7 a I Entry Queue Access User Defined 2 WEED REESE User Defined 3 Conference Type Media r Supported Network Standard Audio vo Meeting Room Video Audio IP ISDN ATM MPI Operator Remarks Update Remark Cancel Apply Help xl 6 5 MGC 50 MGC 100 Getting Started Guide 6 6 parameters are hidden in all dialog boxes and menus This is intended for Audio i 5 The MCU can be set to Audio Look amp Feel mode in which all video related bridges The Audio Look amp Feel mode is set in the Options menu For more details refer to the MGC Administrator s Guide Chapter 5 3 If Audio Look amp Feel is not set for the MCU in the Media box select Audio to define an Audio Only conference and hide the video properties If Audio Look amp Feel is set for the system the conference is automatically set to Audio and all the video parameters are hidden In the Name box enter the conference name Change the Conference Duration if required In the Conf Entry Password box enter the conference password digits only number of digits can be set in the system cfg file For additional i
8. ID 12345 will be created on the MCU You do not need to add the domain name to the conference name as it is automatically added by Microsoft Windows Messenger when the request is sent to the SIP server Chapter 5 Basic Operations Monitoring On Going Conferences You can monitor conferences and perform various operations while conferences are running Monitoring involves viewing the status of On Going Conferences and the status of their participants Three levels of monitoring are available with the MGC Manager e General Monitoring You can monitor the general status of all the On Going Conferences and their participants in the MGC Manager main window e Conference Level Monitoring You can view additional information regarding the conference using the Conference Properties option e Participant Level Monitoring You can view detailed information on the participant s status using the Participant Properties option When an operator is available to attend participants you can view the status of participants in the Participants Queue window For more information about the Participants Queue see the MGC Manager User s Guide Volume I Chapter 8 Operations can be performed at the conference level or at the participant level For example you can terminate a conference before its scheduled ending or you can extend its duration You can also disconnect an individual participant while the conference is in progress or tem
9. Management Tools The following modes are available Circular The system allocates the next available sequential unit in the order in which it is numbered on the card according to the unit numbers For example if the last used unit is 2 the next time a conference is run the system will allocate units starting with unit 3 provided that unit 3 is free This mode should be used when you suspect that there may be faulty units allowing the system to allocate other units for the conferences while the faulty units are replaced or reset However this mode should not be used when debugging the system as the problems will be inconsistent if the problematic units are not used constantly Terminal The system always starts the unit allocation from the first free unit on the first card This mode may be problematic when there is one faulty unit especially if it is the first or second that prevents the system from running conferences However this should be the selected mode when debugging the system MGC 50 MGC 100 Getting Started Guide Listing the Installed Cards You can check which functional modules are installed in a particular MCU by listing them To list an MCU s functional modules 1 Inthe Browser pane expand the MCU tree 2 Expand the MCU Configuration tree 3 Expand the Cards tree All the MCU slots are listed 16 slots for the MGC 100 8 slots for the MGC 50 Empty slots are indicated by a grey card icon Oc
10. National Electrical Code The branch circuit overcurrent protection shall be rated 20 A for the AC system This equipment has a maximum operating ambient of 40 C the ambient temperature in the rack shall not exceed this temperature To eliminate the risk of battery explosion the battery should not be replaced by an incorrect type Dispose of used batteries according to their instructions CE Mark R amp TTE Directive Polycom Inc declares that the MGC 50 and MGC 100 with NET 8 card is in conformity with the following relevant harmonized standards EN 60950 1992 Including Amendments 1 2 3 amp 4 EN 55022 1994 EN 50082 1997 Following the provisions of the Council Directive 1999 CE on radio and telecommunication terminal equipment and the recognition of its conformity Canadian Department of Communications This Class A digital apparatus complies with Canadian ICES 003 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunication network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installe
11. Queue e Define an On Going Audio Only Conference e Define an Audio Only Meeting Room Defining a New Audio Only Entry Queue An Audio Only Entry Queue is used to rout Audio Only participants to Audio Only conferences and it is usually defined in Audio Only MCUs Video Entry Queues can be used by Audio Only participants in a unified conferencing environment To define a Video Entry Queue see Defining a New Video Entry Queue on page 7 1 To define a new Audio Only Entry Queue 1 Expand the MCU icon to display its options 2 Right click the Meeting Rooms Entry queues amp SIP Factories icon and then click New Entry Queue eas NewMeeting Room Meeting Rooms amp Entry Queues 11 6 1 MGC 50 MGC 100 Getting Started Guide 6 2 The Entry Queue Properties dialog box opens x Entry Queue Settings Name EQ1 Entry Queue Service g Numeric ID 6677 T Cascade I vTXx 1000 Target Conference Settings Audio Alg 56 G711 pA In the Name box specify a name for the Entry Queue using up to 20 characters In the Numeric ID box enter a unique per MCU number default length is four digits or leave this field empty to let the NCU assign one when the Entry Queue definition is completed In the Entry Queue Service box select the Entry Queue Service that will be used to play voice messages that will guide participants through their connection process Leave this field blank to use the d
12. Queue is a special routing lobby to which one or several dial in numbers are assigned The participants are prompted for the destination conference Numeric ID If no conference with a matching Numeric ID is running but the participant is authorized to create a conference the system creates a new On Going Conference The new conference is created according to the conference parameters defined in a Profile assigned to the Entry Queue All other participants connect directly to the newly created conference With this method only the conference Profile is created once and is used repeatedly to create numerous conferences This conferencing method is often used to globally enable all employees in an organization to start On Going Conferences from their endpoints without having to define the conference parameters for each employee and for each conference When authentication with external database application is configured for the Entry Queue and for the conference the MCU verifies with the external 4 1 MGC 50 MGC 100 Getting Started Guide database application whether a conference with a specific Numeric ID may be started This is the method used with Windows Messenger and Office Communicator to initiate multipoint Video or Audio conferences For more information about Ad Hoc conferencing see the MGC Manager User s Guide Volume II Chapter 3 Meeting Rooms Meeting Rooms are conferences created once with no starting date or time n
13. UNIT NOT RESPONDING Board ID 9 Unit ID 1 sep 23 2002 11 01 35M CARD MAIOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 6 Ssp 22 2002 11 57 38PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT FAILURE Fie mvopontLopp Line 3599 Code 1 RetAddr 0e0034d733 Rethdd2 0 Sep 22 2002 0257 52PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT FAILURE File mvopentLopp Line 3599 Code 1 RetAdd Ox002dd733 etd 2 0 sep 22 2002 095752PM ASSERT MAIOR_ERROR SOFTWARE_ASSERT FAILURE Fie mvcpertcpp Line 3699 Code 1 Rehder Ox003dd723 RetAdd2 0 Ssp 22 2002 0357 48 PM ASSERT MAJORERROR SOFTWARE_ASSERT FAILURE File mvopentLopp Line 3599 Code 1 RetAdd 0s0034d733 Retddd2 0 sep 22 2002 0856 36PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT FAILURE Fie mvcpertcpp Line 3539 Code 1 levhder Ox003dd723 RetAdd2 0 Ssp 22 2002 085835 PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT FAILURE Fie mvopontlopp Line 3599 Code 1 RetAdt o i Save to fle The following columns appear in the Faults report Table 8 3 Faults Fields i Lists the date and time that the fault occurred This column also includes the icon indicating the fault Level The Levels and their icons are detailed in the Level field Category Lists the type of fault The following categories may be listed e File the fault is caused when a problem is detected in one of the files stored on the MCU s hard disk Reservation indicates that conferences that were reserved in the system when the system was s
14. be attached to the rack In multiple rack installations the racks should be coupled together Always make sure the rack is stable before extending a component from the rack You should extend only one component at a time extending two or more simultaneously may cause the rack to become unstable Before you install the rails determine the placement of each component in the rack Install the heaviest server components on the bottom of the rack first and then work up Allow the power supply units to cool before touching them Always keep the rack s front door and all the blade s panels and components closed when not servicing to maintain proper cooling Polycom MGC ReadiManager Precautions The following precautions should be followed with regards to installation of the ReadiConvene Use a regulating uninterruptable power supply UPS to protect the MGC from power surges and voltage spikes to keep your MCU and ReadiManager IAM operating in case of a power failure 2 3 Chapter 2 Hardware Installation Unpacking and Positioning the MGC 100 To unpack and position the MGC 100 1 When you receive your MGC 100 inspect the equipment for damage and verify that the components match the packing slip If you did not receive a component or if there is damage to the system notify your service representative immediately Wood Packing Case Lock in Closed Position Lock in Open Position Figure 2 1 MGC 100 packa
15. cevewewtucsconese cd dew 8 1 Resource Report 4264 eg ee eas 04 deride ieiuna e Pee eas 8 1 Resources Report Network Resources 8 3 Resource Report Network Resources Details 8 4 Resources Report Media Resources 004 8 5 Media Resources Area Parameters Description 8 5 Port Unit Allocation Area 02 eee eee eee 8 6 Listing the Installed Cards 00 cece 8 8 MCU Faults Report 22 0 eee eee 8 11 Reset MOU ian sain gaat Bala E A a E E N doa 8 14 Obtaining Additional Information 00 000 8 14 iv Before You Begin This Getting Started Guide provides information on the installation and basic operation of your MGC 50 100 For more information on defining and running conferences defining IVR services and managing the system refer to the MGC Manager User s Guide Volumes I amp II and the MGC Administrator s Guide References to the relevant chapters of these guides are included throughout this Getting Started Guide The term ReadiConvene used in this documentation refers to the combined MGC unit with the installed Polycom ReadiManager Integrated Application Module IAM It provides functionality of both the MGC unit and the ReadiManager System Overview The MGC 50 and MGC 100 are high performance high capacity multi network solutions that provides you with feature rich and easy to use multipoint voice video and gatew
16. click New Meeting Room ms Entry Queues amp SIP Factories 7 New Entry Queue New SIP Factory Print All The Conference Properties dialog box opens 3 Define the parameters in the General Settings Participants and Video Sources tabs as described in steps 2 26 in Creating an On Going Video Conference on page 7 6 The Video Meeting Room is added to the Meeting Rooms Entry Queues amp SIP Factories list Meeting Rooms Entry Queues amp SIP Factories 3 Bye bb2 es HR Staff Sales training 7 12 Management Tools Various management tools are available to the MGC 50 100 For details on other management tools see the MGC Administrator s Guide Resource Report The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are currently assigned to On Going Conferences soon to begin reservations and Meeting Rooms To view the MCU resources e Right click the MCU icon and then click Resource Report BBE Product Management Normal Disconnect IP Configuration New Reservation Dongle Information CDR MCU Time Faults MCU Utils gt Retrieve Diagnostic Files gt Fasl guration Wizard Telnet IP Terminal SNMP Stop Current Indication Repeating Remove MCU Reset MCU Properties MGC 50 MGC 100 Getting Started Guide The Resource Report dialog box
17. clicking the MCU icon Chapter 3 MGC Software Installation and Configuration To define the Network Service 1 Inthe Network Configuration Wizard window click either IP or ISDN The the configuration process can start in any order Network Configuration Wizard If you have selected IP the ZP Configuration dialog box opens IP Configuration 3 9 MGC 50 MGC 100 Getting Started Guide 3 10 gy 2 Define the following parameters To route Meet Me H 323 dial in participants to their conferences using a IP Network Service prefix as part of the dialing string some gatekeepers require the configuration of an IP Network Service prefix prior to its definition in the gatekeeper With Polycom PathNavigator the IP Network Service prefix automatically registers with the gatekeeper and does not require prior definition Table 3 1 IP Configuration Parameters E eee IP Service Name Obtain IP Address automatically DHCP All Spans Configuration Enter a name using up to 20 characters or use the default name IP Default Service Select this check box to use a DHCP server for automatic assignment and tracking of IP addresses to the conference devices Do not select this check box if you need to e Establish a static IP address for example when working with a firewall and you need to translate an internal IP address that must be static with an external one When dialing in dire
18. example if the IP card address is 172 22 190 162 participants will enter 172 22 190 162 1478 to access the conference or 172 22 190 162 3000 to access the Entry Queue If no Entry Queue conference numeric ID or if the wrong numeric ID is entered participants are be routed to the default Entry Queue if one is defined If no default entry queue is defined in the system the call is disconnected SIP participants When a new conference reservation or Entry Queue is defined the conference or Entry Queue registers with the SIP proxy SIP participants dial the conference Entry Queue URI using the format Conference or Entry Queue name domain name For example MRO1 polycom com or EQ polycom com Usually for SIP conferencing an Ad Hoc Entry Queue is used In this scenario the first participant dials the Entry Queue and creates a new conference while the other conference participants dial directly to the conference using the conference name or Numeric ID When dialing from a Microsoft Windows Messenger endpoint that does not have DTMF capabilities the first participant who creates the new conference in Ad Hoc Conferencing enters the Entry Queue name followed by the target conference name and the numeric ID in the format EQ Name Target Conference Name Target Conference Numeric ID For example EQ1 sales 12345 In this example the Entry Queue name is EQI1 and a new On Going Conference by the name sales with the Numeric
19. page 2 18 MGC Manager The MGC unit has to be installed and its IP address properly To define an MCU Connection 1 In the Browser pane right click the MCUs Network icon and then click Starting the MGC New MCU Manager a MICUs Network New MCU Defining an MCU The Add MCU dialog box opens 2 Inthe Name box enter the name of the MCU Specify a name that clearly identifies the MCU Connecting x to an MCU Name l IP Address Configuring the Product name Network Services MCU Ver MCMS Ver Cancel Advanced gt gt 3 Inthe JP Address box enter the IP Address of the MCU The IP address should be identical to the one configured during the Initial IP Configuration 3 5 MGC 50 MGC 100 Getting Started Guide 4 Click OK The Add MCU dialog box closes A new icon with the specified MCU name appears in the Browser pane listed below the MCUs Network icon MGC Manager File Edit View Template DataBase Directory Options Window Help ol ed ee a aL Dj x PARTICIPANTS J ROEE FILTER DELETE FILTER JAN z a5 0 Chapter 3 MGC Software Installation and Configuration Connecting to an MCU Once the MCU connection parameters are defined the MGC Manager can Initial IP connected to it The MGC Manager reports the status of each MCU Configuration Installing the MGC Manager Starting the MGC Manager Connecting to a
20. proxy looks for the SIP server in the polycom com domain to which it will forward the call When this call arrives at the SIP server in polycom com the server looks for the registered user EQ1 and forwards the call to this Entry Queue or conference 3 13 MGC 50 MGC 100 Getting Started Guide 3 Click OK If your system supports only IP networks a confirmation message is displayed x i The new network Services were added to your Network Services List You can modify these parameters by running the Wizard again Alternatively you can select Properties to modify all the technical properties of the network EE 4 Click OK box closes and the new IP Network Service appears in the IP Network Services If you are defining only the IP Network Service the Network Configuration dialog ls list If you are defining both IP and ISDN Network Services the Network Configuration Wizard dialog box is displayed To configure an ISDN Network Service 5 Click the ISDN button The ISDN Configuration dialog box opens x ISDN Default Service ISDN Service Name ISDN Setting PRI Configuration Line Type T1 Dd Switch Type Jaret 4ESS z For NFAS or Leased 24 configuration create a new network service Under MCU Configuration H Dial In Numbers Range From To Cancel 6 Inthe JSDN Service Name box enter a name or use the default name ISDN Default Service Te 10 1
21. single video port This method allows for more than six participants to join a Continuous Presence conference and allows for up to six Continuous Presence conferences to be run on the MCU In a Conference on Port conference a video layout can be selected for the conference but all the participants including the speaker view the same layout and the same participants The Personal layout selection is not available in Conference on Port and the video quality is determined by the highest common video parameters and by the video line rate MGC 50 MGC 100 Getting Started Guide Entry Queue 4 4 An Entry Queue is a special routing lobby that is used for routing participants to their target conference One or several dial in numbers are assigned to the Entry Queue and they are used by callers to all conferences Once callers are connected to the Entry Queue they are routed and connected to the target conferences if they provide the appropriate conference IDs and passwords optional Both Video and Audio Only conferences can be accessed from an Entry Queue For information about defining an Entry Queue see Chapter 6 Defining a New Audio Only Entry Queue on page 6 1 or see Chapter 7 Defining a New Video Entry Queue on page 7 1 Basic Operations This chapter describes how to start monitor and manage On Going Conferences Reservation Templates A Reservation template includes the conference parameters such as the conferenc
22. tab For more information about COP see Video Conference Types on page 4 3 To force all participants to use encryption select the Encryption check box For details about Encryption and encrypted conferences see the MGC Manager User s Guide Volume II Chapter 1 The Dual Stream mode and the Audio Algorithm are advanced features For more information about these options see the MGC Manager User s Guide Volume II Chapter 1 Dual Stream Modes and the MGC Manager User s Guide Volume I Chapter 4 Video Conference Parameters Optional Click the Participants tab to add predefined participants to the conference For more information on adding participants to a conference see To add a pre defined participant to a conference on page 5 16 If you selected Continuous Presence in the Video Session area of the General tab click the Video Sources tab The Conference Properties Video Sources tab opens Properties F3 Arrow 188 138 Background E F Layout Boder N F Speaker Notation M Audio Muted Participants Auto Select Ej I Same Layout Cdi None Z Lecturer name F Timer AR Interval TE See Euse z ee a Select the appropriate Video Layout for the conference The available layouts displayed are determined by the type of Continuous Presence mode selected on the General tab For more information about setting Video Layouts see the M
23. then click Disconnect Participant Alternatively click the Participant icon and then click the Disconnect button on the Participant Toolbar Disconnect Participant Ctrl T Move Participar Copy Participant Ctrl C Cut Ctrl x Delete Del Exclusive Speaker Q amp A Management gt Mute Audio Ctrl M Turn Off AGC Properties The participant is disconnected from the conference The connection icon changes to disconnected and the indication Disconnected appears in the Connection column 5 19 MGC 50 MGC 100 Getting Started Guide To delete a participant 1 2 In the Monitor pane Status pane or Browser pane right click the participant icon and then click Delete Alternatively click the Participant icon and then click the Delete button on the Participant Toolbar am Disconnect Participant Ctrl T Move Participant Copy Participant Ctrl C Exclusive Speaker Q amp A Management gt Mute Audio Ctrl M Turn Off AGC Properties A confirmation dialog box appears Click YES to confirm or NO to cancel the operation Muting a Participant 5 20 Occasionally a conference organizer may want to silence the audio and video channel of a particular participant from part of an On Going Conference The MGC Manager enables you to mute a participant s audio and or video signals A participant whose audio or video signal is muted hears and sees the other particip
24. then click the Connect button on the Participant Toolbar Ctrl C Cut Ctrl x Delete Del Q amp A Management gt Dial In Ctrl I Properties You can connect several participants in one operation using the standard Windows conventions for multiple selection During the connection attempt the participant status changes to Connecting in the Connection column and then changes to Connected once the participant s connection is established accidentally disconnected from the conference For more details see the MGC The MCU can be configured to automatically reconnect participants who were fs Administrator s Guide chapter 5 Chapter 5 Basic Operations Disconnecting Participants When a participant does not need to continue in a conference you can disconnecting or delete the participant When you disconnect a participant the resources assigned to the participant remain allocated and the participant s parameters remain in the system memory This allows you to reconnect the participant if necessary Deleting a participant completely removes the participant s definition from the conference and releases the resources allocated to the participant Therefore to reconnect a participant who was deleted from the conference you have to re define the parameters as if he she were a new participant To disconnect a participant In the Monitor pane Status pane or Browser pane right click the participant icon and
25. then click the New Participant button on the Conference Toolbar The Properties Identification dialog box opens Properties E ope x H323 Id ISDN Telephone Participant H 323 VoIP Participant 5 14 Default Participant Properties E IV Save Participant Identification Advanced Name Default Participant User Identifier String sent to Recording system Connection Type Interface Type Dial out bad SIP ha Participant IP Signaling Port 0 0 0 0 5060 SIP Address Address Type SIP URI z User Defined 1 User Defined 2 User Defined 3 User Defined 4 Broadcasting Volume 5 Listening Volume 1 GoS i Tae AA AA tn mie o I Audio Ony r vie Cancel Help SIP Participant x Chapter 5 Basic Operations LS The Identification parameters change according to the selected Interface Type In the Name box enter the participant s name 4 For video participants using H 221 aggregation enter the phone numbers separated by semicolons For example for a 2B participant 9251921 9251922 If using Bonding both numbers are the same enter the number once Example 9251921 5 Inthe Connection Type box select Dial out if the MCU operator calls the participant 6 In the Interface Type box select the Network Protocol used to connect the participant to the conference ISDN H 323 or SIP 7 Define the participant properties as f
26. type of ISDN connection Only the installed types of connections are displayed El Number of channels on E1 ISDN interfaces T1 Number of channels on T1 ISDN interfaces H 323 IP Services IP resources per participant type This section describes the available ports for each possible type of IP H 323 and SIP participant The available number of ports in any particular row represents the total bandwidth and resources available for all types of participants so if one type of participant were to use some resources the available resources for all other types of participants rows would be less The Resources Report displays the total number of IP ports available according to the Conference Type Line Rate and Encryption in the format Media_Line Rate_Conference Type Media may include Voice Video or Encrypted Video ports For example VOICE_ONLY designating Audio Only participant resources VIDEO 128 SOFT_CP designating video participants using a line rate of 128 Kbps in a Software Continuous Presence conference All IP participant types are listed in this manner listing the available resources for IP participants in Standard Video and Audio Conferences Software Continuous Presence Encrypted Participants Encrypted Participants in Software CP and Encrypted Participants in People Plus Content Chapter 8 Management Tools Resources Report Media Resources Media Resources used by participants from different types of n
27. video layouts including layouts that are suitable for very large conferences Continuous Presence Software allows Continuous Presence conferences to be set up with two types of Video Layout formats 2x1 and 2x2 To have participants access the conference through an Entry Queue select the Entry Queue Access check box If selected the participant must dial the Entry Queue dial in number and enter the correct conference Numeric ID in order to be transferred to this conference To allow undefined participants who were not defined prior to the conference start to connect directly to the conference without going through an Entry Queue select the Meet Me Per Conference check box You can define the conference to be both Entry Queue Access and Meet Me Per Conference In these conferences a participant can connect to the conference directly by means of the Meet Me Per Conference dial in number or through the Entry Queue by means of the conference Numeric ID 11 Optional If an IVR service in which the conference password prompt enabled is assigned to the conference enter the conference password digits only in the Conf Entry Password box 7 7 MGC 50 MGC 100 Getting Started Guide 12 Optional In the Web Chairperson Password box enter the chairperson password if this option is enabled in the IVR Service assigned to the 13 conference Click the Settings tab The Properties Settings dialog box opens The pa
28. 0 E Snagit 6 gt Man ager SB MSN Messenger 7 0 Beyond Compare2 gt i MGC Manager ver 9 0 gt 5 AudYidConvert CDR hip Defining an MCU 5 Database Manager IP_Term FS oor MGC Manager ver 9 0 hip Connecting v UNInstall MGC Manager ver 9 0 to an MCU The MGC Manager main window opens Configuring the Network Services Product Management Product Management 25 171178 188 124 Fakon 18 201 Nomai EH MCU configuration BAE eren On Going Gateway Sessions 0 EB Partiopants queue a Reservations 0 283 Meeting Rooms Entry Queues amp SIP Factories 188203 18833 Status pane 2 meeting Rooms Entry Queues amp SIP Factories Browser Nare eran 188 201 m 1383 0 Connected Empty 3 18834 18835 Ej Tandberg MXP 880 186 98 MOD Disconnected H323 172 22 mac 25 190 106 Monitor pane T macso 0831 Lil Mec 258 Ready E PMema EE RMem 14 Fraa 0 Nm Chapter 3 MGC Software Installation and Configuration Defining the MCU To manage and control the MGC unit it must be added to the MCUs network Initial IP list in the MGC Manager application Configuration configured before defining its connection parameters in the MGC Manager application For details see Chapter 2 First Entry MGC Installing the Control Unit CU IP Configuration on
29. 1 12 Chapter 3 MGC Software Installation and Configuration Click PRI Configuration to define any ISDN span The ISDN Cards configuration window appears x ISDN Cards list Card type PRI PRI2 PRI3 PRI4 PRIS PRIG PRI PRIS 2 NET 8 Vv O E E O O E E 3 NET 2 O E Cancel ISDN Net cards present on the MCU are automatically listed together with their slot number a Select any PRI span by selecting the relevant check box b Click OK when complete In the Line Type list select either T1 usually in the U S T1 has 23 B channels 1 D channel or E1 usually in Europe E1 has 30 B channels 1 D channel In the Switch Type list select the brand and revision level of equipment installed in the telephone company s central office In the Dial In Numbers Range boxes enter the phone numbers to be used for dial in connections as allocated to the MCU by your service provider Enter the first and last numbers in the range of phone numbers Click OK A confirmation message is displayed Click OK For advanced settings see the MGC Administrator s Guide Chapter 3 3 15 MGC 50 MGC 100 Getting Started Guide The Network Services definition is complete and the Network Configuration dialog box closes The new Network Services appear in the IP Network Services and the ISDN Network Services lists i HX F6 Field 9 i MGC Production te I w Product Management Majo
30. 3 POLYCOM gt MGC 50 MGC 100 Getting Started Guide Version 9 0 4 August 2010 DOC2231A Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing
31. C unit 2 19 MGC Software Installation and Configuration 3 1 Initial ReadiManager IAM Configuration 3 1 Installing the MGC Manager 0 e eee eee eee 3 2 Starting the MGC Manager Application 3 4 Defining the MCU 0 eee ee eee 3 5 Connecting toan MCU 1 eee eee nee 3 7 Configuring the Network Services 0 00 eee ee eee 3 8 Defining the Network Services 0 000005 3 8 About Conferences 0 00 c cence eee eee 4 1 On Demand Reservation less Conferencing 4 1 Ad Hoc Conferencing 0 0 cee ee eee eee 4 1 Meeting Rooms 0 00 c eee cee ee eens 4 2 Scheduled Conferences 0 0 cece eee eee eee eee 4 2 Video Conference Attributes 0 2 0 eee 4 3 Entry QUIS cis id cg et wale a aed oth ies aN Wh AR A atin nc 4 4 Basic Operations 2 0essssccsscoececavectciasacowss 5 1 Reservation Templates 20 0 cee eee eee eee 5 1 Default Reservation Templates 00 0 0000 5 1 Starting a COMPErence erin ror ninu KREE EE RE EEY al ewan ay Ga 5 2 Viewing the Conference Dial in Properties 5 4 Connecting to a Conference Entry Queue 04 5 5 Dialing in to a Conference Entry Queue 5 5 Monitoring On Going Conferences 00 0 ee eee ee eee 5 7 General Monitoring 0 cece ee ir rir 5 7 Monitoring a C
32. Chapter 3 2 13 Chapter 2 Hardware Installation First Entry MGC Control Unit CU IP Configuration The MCU is delivered with a default IP address 129 254 4 8 At this point you cannot communicate with the MCU from the MGC Manager application as the IP address is incorrect You must change this IP address to the IP address appropriate for your site s network There are three methods to modify the default IP address e Using the Compact Flash with an updated LAN CFG file e Using a cross over hub cable and a laptop to connect to the MCU locally e Using a keyboard and monitor attached to the MCU Using the Compact Flash Disk with the LAN CFG File The MCU is delivered with a Compact Flash disk that contains a LAN cfg file with the default IP address Using a USB to Compact Flash adaptor supplied with the MGC accessory kit connect to any PC and alter the LAN cfg file To update the LAN cfg File 1 Insert the Compact Flash disk into the Compact Flash adaptor and using a text editor application open the LAN cfg file stored on the Compact Flash disk 2 Using a text editor application edit the following parameters ES File Edit Format view Help P_ADDRESS 172 22 188 144 INETWORK_MASK 255 255 248 0 IDEFAULT_GATEWAY 172 22 184 1 MGC 50 MGC 100 Getting Started Guide Table 2 1 IP Configuration Options ce re IP Address The system displays the currently defined IP address Enter the IP address
33. For a description of these tabs refer to the MGC Manager User s Guide Volume I Chapter 5 Chapter 5 Basic Operations Operations Performed During On Going Conferences The following operations can be performed during On Going Conferences e Adding a new participant to a conference e Connecting Disconnecting participants e Muting Unmuting participants e Locking Unlocking the conference e Changing the conference duration Terminating the conference manually e Changing the Video Layout in a Continuous Presence conference Additional operations performed during On Going Conferences are described in the MGC Manager User s Guide Volume I Chapter 6 Adding a Participant to a Conference gy Defining Dial out Participants You can manually add dial out participants to the conference The participant properties change according to the participant type and network connection The following procedure assumes that the default participant parameters will be used Therefore only the parameters that you must define are described here For a detailed description of the all participant parameters refer to the MGC Manager User s Guide Volume I Chapter 4 5 13 MGC 50 MGC 100 Getting Started Guide To add a new participant to a Conference 1 List the On Going Conferences 2 Right click the icon of the conference to which to add a participant and then click New Participant Alternatively click the conference icon and
34. GC Manager User s Guide Volume I Chapter 6 Setting Video Layouts 24 25 26 Chapter 7 Defining a New Video Conference Alternatively select the Auto Layout check box to have the system automatically and dynamically apply layouts with the appropriate number of display windows according to the number of connected video participants In a Continuous Presence conference you can add visual effects such as borders and colors to the video layouts display on the endpoints For more details see the MGC Manager User s Guide Volume I Chapter 4 The Click amp View application available on participants endpoints allows participants to modify their Personal Layouts and the chairperson to modify the conference layout in a Continuous Presence conference For details about Click amp View see the MGC Manager User s Guide Volume Chapter 11 You must assign an IVR service to the conference to enable Click amp View Use the default values for the remaining parameters These parameters are detailed in the MGC Manager User s Guide Volume I Chapter 4 Click OK The conference starts MGC 50 MGC 100 Getting Started Guide Defining a New Video Meeting Room A Meeting Room is a conference reservation without resource allocation whose default duration is set to 2 hours To define a New Video Meeting Room 1 Expand the MCU tree 2 Right click the Meeting Rooms Entry Queues amp SIP Factories icon and then
35. MCU Properties dialog box opens pha OL Properties Name IP Address fi72 22138 101 Product name Unknown Muve SOS MCMSVer The current MCU name To modify type a new name MCU IP address Enter the IP address of the MCU as allocated by the network administrator Cancel Advanced gt gt b Enter the IP address of the MCU as you have defined in the IP Configuration c Click OK 14 Connect to the MCU Using a Keyboard and Monitor Attached to the MGC unit 1 Access the Main Control Module rear I O panel and connect the keyboard and the monitor to the appropriate ports 2 19 Chapter 2 Hardware Installation 2 20 gy 2 Press the Reset button on the MCU The command line is displayed on the monitor Type C gt dir mcu cfg and press Enter 4 Type C gt mcu cfg gt edit lan cfg and press Enter The Edit screen opens displaying the IP configuration parameters 5 Move the cursor to the appropriate line and enter the new IP Address as supplied by the network administrator If required modify the Subnet Mask and the Default Gateway values Save the new IP configuration and exit the DOS editor Press the Reset button on the MCU Connect the MCU to your local network SO GO ST A Install the MGC Manager application and start this application For more information see Chapter 3 Installing the MGC Manager on page 3 2 10 Define a new MCU using the a
36. On Going Conferences list right click the conference to monitor and then click Monitor to view all the conference participants in the Monitor pane Alternatively on the conference right click menu click Monitor Filter to view only participants of the selected filtering status MGC Manager VERSION 8 0 0 9 2181 xl E ig Product management Minor E MCU Configuration E AE on Going Conferences 2 kaa ana AD connecting 925 De connected 172 22 ISDN BEE viaoue Q oe Beh 17 4 H323 Beh iatout amp He Lock Conference a a a Print Reservation Data a Video Force Drag amp Drop 1i _ Properties Eper G23 Fhfiht kl z i vernon i ia conn POLYCOM sIP a est 188 201 ID 1466 0 Connected Empty BAS sales training D gt Disconnected H323 17 25 artan us WD Disconnected H323 7 Bam us M D Disconnected H323 17 ER Video Invite 1A z M D Disconnected H323 17 TT product Management 25 Connecting l E oil Ready Mi V Mem3 Port 80 nom Chapter 5 Basic Operations The Participant Monitoring Filter dialog box opens Participants Monitoring Filter x Faulty participant Participants Requesting Assistance Asked question Noisy Line 4 Select the appropriate check boxes that indicate the statuses to monitor The following statuses may be selected Table 5 1 Participa
37. S eny OK 02 00 00 a3 2194 290532 173750 ces 100 avy Eea ok 02100100 304 ausee 087381 4867 gt lt FRE oK 02 00 00 a9 2191 298090 151510 2191 2345 eh anraaaliad MPIN OK 02 00 00 315 2193 296471 174500 1228 2345 Ge Dofeube Conference EB rovc o 01 00 00 308 204650 237450 1617 1080 i oii BAB saest oK o2oo00 293 2198 158831 225502 2237 987 fe aiaa Aseas oK o2oo00 s8 2190 121732 015461 o 235 n aban ox oom u mo wan nsa a ee E video OX 02 00 00 a21 066410 281041 0744 2345 SB rowycom_siP oy Sales trang Name Particpant conedto Audo f ardfonfob Product Management 1D 2580 0 Connected Empty ao D gt Disconnected H323 172 2217 Bb Diot il n W Ready B VMem9 i Poteo Bc NM 4 To set the Audio Only Entry Queue as the default Entry Queue see Chapter 7 Creating an On Going Video Conference on page 7 6 Chapter 6 Defining a New Audio Conference Defining an On Going Audio Conference The following procedure describes the main parameters required to define an Audio conference without Encryption For a detailed description of all parameters see the MGC Manager User s Guide VoicePlus Edition Chapter 2 To define a new On Going Audio Conference 1 Expand the MCU tree 2 Right click the On Going Conferences icon and then click New Conference On Going Conferen New Conference New Operator Conference Print All Paste Giri y Paste 4s Gtr P The
38. address of another participant in a concurrent conference the Participants Scheduling Conflicts window opens For details see the MGC Manager User s Guide Volume I Chapter 4 To add a pre defined participant to a conference l 2 Expand the MCU icon to display its options Double click the On Going Conferences icon right click the name of the desired conference and then click Properties The Conference Properties dialog box opens Chapter 5 Basic Operations 3 Click the Participants tab to add participants to the conference The Properties Participants dialog box opens Properties Select this check box to designate an operator controlled dial out conference connection 4 In the Pre Defined Participants list select the participants to add and then click the gt gt button 5 Alternatively you can define a new participant by clicking the New button 5 17 MGC 50 MGC 100 Getting Started Guide Making Dial Out Connections When the Dial Out Manually option is selected for the conference the operator connects the dial out participants to the conference Also when a participant is disconnected from the conference you can reconnect the participant to the conference To manually establish a Dial out connection e Inthe Monitor pane Status pane or Browser pane right click the participant icon and then click Connect Participant Alternatively click the Participant icon and
39. allocated to the MCU by the network administrator Subnet Mask Enter the Subnet Mask of the MCU Default Gateway Enter the IP Address of the default gateway router LS Make sure no blank spaces occur at the end of each line 3 Save the changes in the LAN cfg file 4 Use the Microsoft Unplug or Eject Hardware procedure prior to removing the Flash disk Failure to stop the hardware properly can result in a corrupt Compact Flash disk When the disk fails a replacement is required Remove the Compact Flash disk from the reader Insert the Compact Flash disk into the Compact Flash slot of the MGC Control Module 7 Press the Reset button on the MGC unit The Options menu appears 8 Press 1 to Change the MGC IP Settings LS If no monitor is connected the automatic default time out 15 seconds selects option 1 The Flash Memory LED must be active and flash 2 15 Chapter 2 Hardware Installation Press the Eject button Once the message 1 File s copied is displayed on screen the Flash Memory LED no longer flashes LS Do not press the Eject button while the Flash Memory LED is flashing 10 11 12 13 Remove the Compact Flash disk from the Compact Flash slot on the MGC Control Module and press the Reset button on the MGC Connect the MCU to your site s network Install the MGC Manager and start this application For more information see Chapter 3 Starting the MGC Manager Applica
40. ants However the other participants cannot hear or see the muted participant Alternatively participants audio and video signals can be muted from their own codecs through the endpoint s application Chapter 5 Basic Operations To mute a participant using MGC Manager In the Monitor or the Status pane right click the participant icon and then click Mute Audio to mute the audio signal or click Mute Video to mute the video signal Alternatively click the Participant icon and then click the Mute Audio button or Mute Video button on the Participant Toolbar Disconnect Participant Ctrl T Move Participant gt Copy Participant Ctrl C Cut Ctrl x Delete Del Exclusive Speaker Q amp A Management gt Ctrl em Turn OFf AGC Properties The menu changes to UnMute Audio or UnMute Video respectively The appropriate Audio or Video Z icon appears in the Audio or Video columns of the Monitor and Status panes For information about additional muting options refer to the MGC Manager User s Guide Volume I Chapter 6 Locking and Unlocking a Conference You can lock or unlock On Going Conferences and thus control access of undefined dial in participants to these conferences The Lock Unlock option is dynamic and can be applied any time before or during the conference This feature is used to Limit the number of undefined dial in participants connecting to the conference in order to save res
41. ay conferencing The system meets International Telecommunication Union Telecommunication Standardization Sector ITU T formerly CCITT standards for multipoint multimedia bridging devices and meets ETSI standards for telecommunication products The flexible architecture in the system is designed to accommodate users changing multipoint needs This system utilizes a modular universal slot platform that allows the formation of different configurations based on users individual port capacity and functionality requirements 1 1 Chapter 1 Before You Begin Network Equipment Numbers and Addresses 1 2 Obtain the following information from your network administrator e JP address for the MGC 50 MGC 100 e Subnet Mask for the MGC 50 MGC 100 e Default Gateway IP address optional e Gatekeeper IP address if applicable e DNS IP address if applicable e SIP server IP address if applicable For ISDN configurations obtain the following equipment and information from your network service provider e PRI line s or Leased Line s e Directory number range s e Switch Type e Line Coding e Line Framing e Numbering Plan e Numbering Type If the MGC 50 100 has to be connected to the public ISDN network an external CSU or similar equipment is needed MGC 50 MGC 100 Getting Started Guide Overview of the Getting Started Guide The MGC 50 MGC 100 Getting Started Guide includes the following topics Chapt
42. but disconnected participants and reserved conferences to be run in the next 5 minutes Resources Report Network Resources Resources Report x Details Subject Total Bad Active Non Reserved ISDN Services E1 30 1 0 oo oo o T1 CAS Services MPI Services 323 Services IP Default Service VOICE_ONLY 96 36 VIDEO_128 96 36 VIDEO_256 96 96 VIDEO_384 48 48 VIDEO_512 48 48 VIDEO_768 24 24 VIDEO_1152 24 24 VIDEO_T1 12 VIDEO_128 SOFT_CP 96 VIDEO_256_SOFT_CP VIDEQ_384_SOFTCP 48 VIDEQ_512 SOFTCP 48 VIDEQ_768_SOFT_CP 24 VIDEQ_1152_SOFT_CP 24 VIDEO_T1_SOFT_CP 12 e0000000000000005 e0000000000000000 g e0000000000000000 1120 ENC_ONLY oll Port Unit Alloc Method Fiter Circular v Close The Network Resources describes the bandwidth and port availability for participants connecting over various types of networks This information includes network resources only In order for participants to connect to a conference they may also require Audio Video Data or MUX resources depending on the type of participant and the type of conference In the example shown here the MCU contains one Network Interface module connected to a E1 span totaling 30 channels 1 x 30 channels MGC 50 MGC 100 Getting Started Guide 8 4 Resource Report Network Resources Details ISDN Services ISDN Network Services This section describes the available bandwidth in B channels for each
43. cade I vTx 1000 r Target Conference Settings I AdHoc Audio Alg 56 G711 M Profile v Video Format Auto Target Conferences I Audio Only Frame Rate Auto v I IP Only Video Protocol Auto X T Encwyption I Armen I Annexe I Annex F Video Switching Line Rate 28 z J Restricted Transcoding Continuous Presence E Service Name Dialin Number 1 Dial in Number 2 Cancel 2 Inthe Name box assign a name to the Entry Queue using up to 20 characters 3 To manually assign the Numeric ID enter the required value in the Numeric ID box To automatically assign the Numeric ID complete the Entry Queue definition and save it to the MGC The MCU automatically assigns the Numeric ID provided the MCU is configured to support automatic assignment of Numeric IDs Chapter 7 Defining a New Video Conference In the Entry Queue Service box select a predefined Entry Queue Services that will be used to play voice messages and prompts to participants waiting in the Entry Queue Leave this field blank to use a default Entry Queue Service if one is defined In the Target Conferences area a Select the IP Only check box to create an IP Only Entry Queue whose target conferences are IP Only conferences and will enable the connection of IP participants only b To create an encrypted Entry Queue select the Encryption check box For details about Encryption and enc
44. cting the participants and then clicking the gt gt button Alternatively you can define a new participant by clicking the New button In the Min Participants box define the total number of participants for which the system reserves resources This number should include the number of defined participants as well as undefined participants If you enter 0 no resources will be reserved for the conference However participants will be able to connect to the conference if there are available resources In the Max Participants box enter the total number of participants who can connect to the conference at one time including both the defined and undefined participants This option saves resources for other conferences When set to Auto the maximum number of participants is determined by the maximum number of participants in a conference supported by the MCU or by the availability of the MCU resources Click the Meet Me Per Conf tab The Properties Meet Me Per Conf dialog box opens zi General Settings Participants Meet Me Per Conf Recording Meeting Room Number of Occurrences 7 MeetMe Service ISDN Service Fe ISDN Network Servi Dialin Number 1 Diahin Number 2 H 323 Service Fe H 323 Network Servi H 323 Service Prefix aA Hep 10 11 12 13 Chapter 6 Defining a New Audio Conference Select the Limited Sequences check box to limit the
45. ction records faults related to the MCU that are encountered during operation To view the Faults list 1 Right click the MCU icon and then click Faults Product Management Normal Disconnect IP Configuration New Reservation Resource Report Dongle Information CDR MCU Utils gt Retrieve Diagnostic Files d Fast Configuration Wizard Play Batch Telnet IP Terminal SNMP Stop Gurrent Indication Repeating Remove MCU Reset MCU Properties 8 11 MGC 50 MGC 100 Getting Started Guide The Faults window opens x iS Category Level Code Description Sep 23 2002 01 43 43PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 5 Unit ID 3 Ssp 23 2002 01 4343PM CARD MAJORERROR UNIT NOT RESPONDING Board ID 5 Unit ID 2 Sep 23 2002 01 4243PM CARD MAJORERROR UNIT NOT RESPONDING Board ID 5 Unit ID 1 Q Sep 23 2002 01 4313PM CARD MINOR_ERROR H323_LAN_LINK_STATUS_DOWN Board ID 5 Unit ID O ssp 23 2002 01 4303PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 5 Unit ID 12 sep 23 2002 01 2317 PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 1 Ssp 23 2002 o11818PM CARD MAJORERROR UNIT NOT RESPONDING Board ID 9 Unit ID 3 Sep 23 2002 12 23 07PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 2 isep 23 2002 1201 00PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 3 Ssp 23 2002 11 5738AM CARD MAJOR_ERROR
46. ctly to the card using the card s IP address Select this check box to indicate that a LAN span is connected to the IP card in the MCU and to define the properties of this card Chapter 3 MGC Software Installation and Configuration Table 3 1 IP Configuration Parameters Continued eee Cards Configuration Subnet Mask Click this button to automatically detect the IP address and Alias if known of the IP cards installed on the MCU IP Cards Configuration xj IP Cards list a Sbt Card type Card IP Aliasname N 2 IP 48 172 22 190 38 1P9038 ES SSS ae IP9064 4 IP 48 172 22 190 18 1P9018 5 IP 48 172 22 190 97 1P9097 The IP card type and its slot number IP address and alias are listed When the Obtain IP Address automatically DHCP check box is selected the IP address of the card appears as 0 0 0 0 To configure a specific IP card Highlighting and then double clicking on any card IP Address 172 22 190 64 Alias H323 ID fipsos4 Corcel Enter or change the P address and add the card s Alias if required and click OK Enter the subnet mask of the MCU s IP card If the DHCP is used the subnet mask is automatically retrieved from the DHCP server and cannot be modified For more details see the MGC Administrators Guide Chapter 3 Defining an IP Network Service 3 11 MGC 50 MGC 100 Getting Started Guide Table 3 1 IP Configuration Parameters Continued a ee
47. cupied slots are indicated by a green card icon The name of the card occupying the slot appears next to the slot number H ie Cards 2a MCU Configuration JE roc ce TB s jo s i si s i SI Je s je s ot 1 ot 2 NET 8 ot 3 NET 2 ot 4 IP 48 ot 5 ot 6 VIDEO 8 ot 7 VIDEO 8 ot 8 AUDIO 12 24 ot 9 MUX 40 ot 10 ot 11 ot 12 ot 13 ot 14 ot 15 E si 8 8 ot 16 occupied slot empty slot Chapter 8 Management Tools When the Cards icon in the Browser pane is double clicked the Status pane displays the status of the card Type Configured Clock Status Disabled U Faulty Units Num Units Ba HDLC Normal None None None 0 Units Bz NET 8 Primary 1 Normal None 28 None 8 Units iE 3 NET 2 Normal None 1 2 None 2 Units Bs 1P 48 Normal None None None 3 Units Bc VIDEO 8 Normal None None None 8 Units iB fi VIDEO 8 Normal None None None 8 Units jE 8 AUDIO 12 24 Normal None None None 4 Units Bs MUX 40 Normal None None None 4 units Occupied slots appear in green while empty slots appear in grey The slot number appears next to the slot icon Table 4 2 describes the Status pane columns Table 8 2 MCU s Cards Status Columns Displays the slot icon and number a grey icon indicates an empty slot and a green icon indicates an occupied slot Displays the type of card that occupies the slot The following card types are available as listed in Tabl
48. d using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Regulatory Notices Singapore Certificate Russian Communication Certificate The MGC 100 and MGC 50 comply with the MGC 100 Complies with IDA standards G1260 05 3 ae Russian Ministry of Communication requirements MGC 50 Complies with IDA standards G1261 05 stated in certificate OC 1 MM 15 CCC Muucsasn Poccuu Taiwan Certificate Ee lave PRN aA zen TEI ERE Poe H TREGER HATE Matia P Be WRR E E ES R MGC 50 MGC 100 Getting Started Guide Table of Contents Belore YOU Begi sccsnc cca cvieneee sae awaeedewnnwees 1 1 System OvervieW iri ESRA E Aa aa ERRERA TEA e nen ees 1 1 Network Equipment Numbers and Addresses 1 2 Overvie
49. ddress entered via the monitor and keyboard For more information see Chapter 3 Defining the MCU on page 3 5 The new MCU is added to the MCUs list Another method to connect to the MCU and modify its IP configuration is via a telephone line with a modem or directly via a serial connection For details see the MGC Administrator s Guide Appendix C PPP Setup MGC Software Installation and Configuration The MGC 50 MGC 100 requires basic configuration before you can start running conferences You are required to configure the ReadiManager IAM and MGC Control Unit CU blades on the MGC Initial ReadiManager IAM Configuration For entering system configuration settings and deploying the ReadiManager IAM to your Network refer to the Polycom ReadiManager IAM Getting Started Guide Chapters 1 and 2 3 1 MGC 50 MGC 100 Getting Started Guide Installing the MGC Manager To configure the MGC unit to your environment setup conferences and Initial IP control the MGC unit you must install the MGC Manager software on a PC Configuration A single MGC Manager enabled PC can manage multiple MCUs During the installation default Reservation templates are installed The MGC unit is shipped with a Default IVR Service and Default Entry Queue Service Installing the For information about restoring these services when upgrading MCU MGC Manager software refer to the MGC Administrator s Guide Chapter 5 Manager 2 3
50. e 4 1 Network Net 2 Net 4 Net 8 MPI 4 MPI 8 IP 12 IP 24 IP 48 MUX Data Audio Video MGC 50 MGC 100 Getting Started Guide Table 8 2 MCU s Cards Status Columns C 2 ee This column is valid only for ISDN and Serial MPI 8 Network Interface cards On the Net 2 Net 4 Net 8 Network Interface Module the Master and the Backup clocks can be set on any of the spans connected to the module This column indicates which Network card span is used as the Master Clock and which one is used as the Backup clock Configured Clock Indicates which ISDN Network card or MPI Span was configured as the Primary network interface for clocking and which one is used as backup Changes take effect and are updated during the next MCU reset or power up Status Indicates the card status Normal or Faulty Occupied Units Indicates the units on the card that are currently used to run conferences For example 1 6 indicates that two units unit 1 and unit 6 are used to run conferences Faulty Units Indicates if there are units on the card which are faulty and the sequential number of the faulty unit Disabled Units Indicates the units that were disabled by the operator Num Units Indicates the total number of units available for each module For more information about viewing card parameters see MGC Manager Administrator s Guide Chapter 4 8 10 Chapter 8 Management Tools MCU Faults Report The Faults fun
51. e media audio video video session line rate video protocol and other video parameters IVR Service and more The reservation can include the conference participant parameters Default Reservation Templates There are five default Reservation templates installed with the MGC Manager e Video Switch Video Switching at 384 Kbps e SW CP Software Continuous Presence IP at 384 Kbps e Default Audio Audio Only with default IVR Service e Default_Video Continuous Presence Conference at 384 Kbps Default_COP Conference On Port at 384 Kbps In order to run a Default_Video or Default_COP conference the Video card and MCU Version 5 6 or later must be installed in your system Using the default Reservation templates you can schedule a conference to start immediately On Going Conference or to start automatically at a predefined date and time Reservation 5 1 MGC 50 MGC 100 Getting Started Guide Starting a Conference 5 2 You can start an On Going Conference from one of the default Reservation templates provided with the system or you can define a new On Going Conference For more details about defining new conferences see MGC Manager User s Guide Chapter 4 Defining a new Audio Only Conference or MGC Manager User s Guide Chapter 4 Defining a New Video Conference To start an On Going Conference from a default Reservation template 1 Connect to an MCU For more details see Connecting to an MCU
52. e the form of a table Each row represents a conference or a participant Each column represents a parameter that is being monitored The Conference Name Status Phone Connection Type Retries Left Channel and Bonding fields also appear in the Status pane You can modify the order of columns in the Monitor and Status panes by moving the column heading s to the desired location in the table header The data in the Monitor and Status tables can be sorted according to a selected column Clicking on a column heading sorts the table data in descending order Clicking on the same column heading a second time sorts the data in ascending order Additional information about monitoring participants and conferences is described in the MGC Manager User s Guide Volume I Chapter 5 Listing Participants in the Browser and Status Panes You can view the list of participants currently connected to the conference in the Browser Status and Monitor panes To view the list of participants in the Browser pane 1 Expand the On Going Conferences or Reservations tree Chapter 5 Basic Operations Expand the On Going Conference or Reservation to list its participants The participants are listed below the conference or Reservation H ia Default Audio a re John re Roger re Stacy Different icons are used to indicate the participant roles and their connection status For details see the MGC Manager User s Guide Volume I Chapter 5
53. ed and must be preclude loosening deterioration and electrochemical corrosion of the hardware and joint materials To connect to the AC Inlet 1 Make sure the power switch is OFF Insert the power cable into the power connector on the rear panel of the MGC 100 unit 2 Insert the power cable into the power source socket 2 10 MGC 50 MGC 100 Getting Started Guide 3 Turn on the power by pressing on the power switch located on the rear panel of the MGC 100 MGC 50 unit Connecting the MGC 100 MGC 50 to the Local Network The MGC must be connected to the local LAN network to enable communication between the MGC unit and the PC workstations running the MGC Manager application Connect one end of a network cable to the LAN connector on the rear I O panel of the MGC Control Module and the other end to the network E VGA amp MOUSE KEYBOARD Ee De Connecting the MGC to the Conferencing Network Ly gy The installation of the MPI box on the MGC unit and the connection to the MPI Network module are described in the MGC Hardware and Installation Manual Chapter 2 Connecting the MGC to the ISDN T1 CAS Network The ISDN network is optional If the MGC has to be connected to the public ISDN network then an external CSU or similar equipment is needed T1 CAS network is optional It allows you to connect Audio Only participants to conferences via T1 CAS lines It uses
54. efault Entry Queue Service if one is defined Select the Audio Only check box To allow VTX 1000 users to connect to the Entry Queue select the VTX 1000 check box Select the IP Only check box to define an IP Only conference This enables the Audio Algorithm selection for the target conference 9 Chapter 6 Defining a New Audio Conference If you selected the JP Only option you can select the Entry Queue to be Encrypted and you can select the audio algorithm to use by VoIP participants to connect to the target conference For Ad Hoc Entry Queue definition see the MGC User s Guide Volume II Chapter 3 10 Add a dial in number to the Entry Queue by clicking the plus button LS Dial in numbers are relevant to ISDN and T1 CAS participants only 11 12 13 14 15 16 Up to 16 dial in phone numbers may be assigned to the Entry Queue Ifno dial in number is assigned to the Entry Queue the system assigns a dial in number from the dial in numbers ranges defined in the ISDN Network Service The number is assigned only when the Entry Queue definition is saved by clicking the OK button H 323 and SIP participants dial the Entry Queue directly as described in see Chapter 5 Connecting to a Conference Entry Queue on page 5 5 Enter the name of the ISDN T1 CAS Network Service exactly as it is defined in the Network Services list the system is case sensitive Enter the first dial in number t
55. er 1 Before You Begin This chapter includes the following e System Overview e System Specifications e General Site Requirements Network Equipment Numbers and Addresses Chapter 2 MGC Unit Hardware Installation This chapter includes instructions on how to e Unpacking and install the MGC unit e Configure the initial IP of the system Chapter 3 Software Installation and Configuration This chapter includes instructions on how to e Install the MGC Manager e Configure the MGC Manager to work with your MGC 50 MGC 100 e Configure the network services for ISDN and IP connections Chapter 4 Conference Types This chapter describes the major types of conferences that can be scheduled on the MCU such as Reservationless Ad Hoc conferences Meeting Rooms video conferences Audio Only conferences and Entry Queues Chapter 5 Basic Operation This chapter includes instructions on how to e Start a conference from the default conference templates e Monitor On Going Conferences e Perform basic operations during an On Going Conference 1 3 Chapter 1 Before You Begin 1 4 Chapter 6 Defining a New Audio Conference This chapter includes instructions on how to e Define the basic parameters of a new Audio Only Entry Queue e Define a new Standard Audio Only conference e Define an Audio Only Meeting Room Chapter 7 Defining a New Video Conference This chapter includes instructions on how to e Define the ba
56. er uses default values or uses the optimal parameters based on the endpoint s capabilities 11 Select the Enable IVR Service check box to assign an IVR Service to the conference The IVR Service includes a set of voice messages and prompts that assist participants to connect to the conference 12 In the Msg Service Name box select an IVR service or leave blank to use the default IVR service The MGC 50 100 is shipped with a pre configured IVR service MGC 50 MGC 100 Getting Started Guide 6 8 13 If you want to set up advanced parameters click the Advanced button on either pane For more information see the MGC Manager User s Guide VoicePlus Edition Chapter 2 14 Click the Participants tab to add predefined participants to the conference For more information see Chapter 5 Adding a Participant to a Conference on page 5 13 If you are defining a dial in conference with only undefined participants this step may be skipped 15 To complete the conference definition procedure click OK from any of the Conference Properties tabs The Properties dialog box closes The new conference is added to the On Going Conferences list in the Browser pane The conference starts immediately Chapter 6 Defining a New Audio Conference Defining a New Audio Only Meeting Room A Meeting Room is a conference reservation without allocated resources whose default duration is set to 2 hours A Meeting Room is created once and can be act
57. etworks are displayed in the lower section of the Resources Report window To view the Media Resources details use the scroll bar on the right side of the window Resources Report Subject i Non Reserved Reserved ta T123 Ports 0 Audio 8 Medium Band udio A 0 0 Audio 0 Audio 15 Audio A Audio Videos Use the scroll Video Processors cu bar to view the non enerypted Media 128 Ports 256 Ports Resources 384 Ports 512 Ports Area 768 Ports T1 Ports E1 Ports encrypted 128 Ports 256 Ports 384 Ports Port Unit Alloc Method Fiter Circular x Close Media Resources Area Parameters Description Each row item appearing in the Media Resources Area is described below Data Total number of T 120 resources for data conferencing 1 120 Ports Total number of ports available for participants using T 120 These resources are used by ISDN and MPI participants and can be used across multiple T 120 cards Audio 15 The Audio 15 card can support 48 or 96 ports depending on the audio algorithm used by the endpoint Audio Only participants using Audio cards do not require MUX card resources and each Audio card is not limited in the number of conferences that it can run Video 8 The Video 8 card contains 8 video processors and performs video processing for participants in Continuous Presence and Transcoding conferences Conferences defined as Continuous Presence 8 5 MGC 50 MGC 100 Getting Started G
58. ference Ending Time 5 23 MGC 50 MGC 100 Getting Started Guide 5 24 4 Click OK The Conference Properties dialog box closes The conference s duration is changed Terminating a Conference Manually You can manually end the conference before its scheduled end time Usually you will use this option when all the participants disconnected from the conference or if the meeting organizer has requested it To terminate a conference manually 1 In the Browser Monitor or Status panes right click the On Going Conference and then click Terminate Alternatively click the Conference icon and then click the Terminate button on the Conference Toolbar a Monitor Monitor Filter New Participa Terminate Del Refresh Video Copy Conf Ctrl C m Paste Participant Ctrl a W W DEG Paste Participant As Ctrl P Lock Conference Voting Print Reservation Data Video Force Drag amp Drop Properties A confirmation dialog box opens Click Yes The conference ends The conference icon is removed from the On Going Conferences list Chapter 5 Basic Operations Changing the Layout in a Continuous Presence Conference You can select a particular Video Layout that is a specific arrangement of video windows on the screens or Auto Layout during On Going Continuous Presence conferences P 2 Sa 5b In the Browser pane expand the On Going Conference list Rig
59. ge 2 Place the MGC 100 unit on a stable flat surface in a location that meets the MGC environment requirements which are Operating temperature 10 40 C 50 104 F or 10 35 C 50 95 F when installed in a 19 rack Humidity 15 90 non condensing Altitude Up to 3 000m 10 000ft ESD 8 kV 2 4 MGC 50 MGC 100 Getting Started Guide 3 Release the clasp locks at the bottom and lift the MGC 100 top cover Wood Packing Case Foam Block Foam Block Figure 2 2 Unpacking the MGC 100 4 Lift the MGC 100 unit and remove the packaging material Lower the MGC 100 unit placing it on the surface If the MGC 100 is a standalone unit place it on a flat surface If you are rack mounting the MGC 100 allow a minimum clearance of 3 above the unit Chapter 2 Hardware Installation Mounting the MGC 100 in a 23 Rack 2 6 The MGC 100 can be mounted in a 23 rack using the two mounting plates that are pre installed on the unit 1 Make sure that the MCU is turned OFF and it is disconnected from the AC power 2 Place the MCU in a 23 rack and support it screw the mounting brackets to the rack securing it with bolts and self locking nuts which the client provides When the unit is installed on a rack the rack must be properly grounded to the central office ground The rack must be grounded with two hole compression type connectors using copper conductors ti
60. guration Table 3 1 IP Configuration Parameters Continued a eee Prefix Enter a number to be used by H 323 participants to dial to the MCU as part of the dial in string Enter 789 to use the default Entry Queues and Meeting Rooms shipped with the MGC unit without modifying their properties When PathNavigator is used this prefix automatically registers with the gatekeeper When another gatekeeper is used this prefix must also be defined in the gatekeeper Select this check box to indicate that SIP participants can connect to the MCU using this service Then select e Specify to manually define the SIP server e Auto to automatically detect the SIP server s IP address if a DHCP or if a DNS Server is defined SIP Server IP If SIP Specify is selected and a DHCP is not used Address or enter either the IP address of the preferred SIP server Name or its host name if a DNS server is used Domain Name Conferences and Entry Queues can be registered in the or IP Address proxy in the format user host for example EQ1 polycom com where EQtis the user part and polycom com is the host part When dialing to a conference or Entry Queue the SIP server expects to receive the host either as domain name or as an IP address The domain name is used for identifying the SIP server in the appropriate domain according to the host part in the dialed string For example when the call to EQ1 polycom com reaches the outbound proxy this
61. he participant appears on all endpoints in full screen display as the conference is a voice activated video switching conference Transcoding requires Video card A conference in which participants use different video audio and data formats while maintaining the highest video and audio capability each participant can achieve with his or her codec Like video switching the current speaker is displayed on all endpoints in full screen Continuous Presence requires Video card A conference in which several participants can be viewed simultaneously In this type of conference the highest video audio and data quality for each participant depends on the participants endpoint capabilities In a traditional Continuous Presence conference each participant uses a different video port on the Video card This method enables such features as full Transcoding per participant Personal Layouts individualized Continuous Presence layouts per participant and maintenance of overall video and audio quality for the conference even when participants with lower capabilities connect However this method limits the number of Continuous Presence participants to the number of ports on the Video card which is six Conference On Port requires Video card A conferencing method suitable for large Continuous Presence conferences or when several Continuous Presence conferences are running on the MCU In Conference On Port all conference participants use a
62. he section System Safety on page 2 2 Disclaimer Polycom is not responsible for damage sustained during shipment of this product System Safety This section includes the follow topics related to system safety e General Safety Precautions on page 2 2 e Rack Mount Safety Precautions on page 2 3 e Polycom MGC ReadiManager Precautions on page 2 3 General Safety Precautions Follow these rules to ensure general safety e Keep the area around the Polycom ReadiConvene clean and free of clutter e The MGC 50 weighs approximately 24 kg 53 Ibs and the MGC 100 weighs approximately 48 kg 106 Ibs When lifting the system two people at either end should lift slowly with their feet spread out to distribute the weight Always keep your back straight and lift with your legs 2 2 MGC 50 MGC 100 Getting Started Guide Rack Mount Safety Precautions The following precautions should be followed with regards to rack mount safety Decide on a suitable location for the equipment rack that will hold the MGC unit It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated You will also need it placed near a grounded power outlet Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them In a single rack installation stabilizers should
63. ht click the On Going Conference icon and then click Properties The Conference Properties dialog box opens Click the Video Sources tab The Conference Properties Video Sources dialog box opens Conference Properties xj General Settings Participants Video Sources Resource Force Meet Me Per Conf Video Layout T Auto oo HHA toot E 2e ES oo E s 2 3 S 4 r Video Session Vide ching To enable Auto Layout select the Auto Layout check box The system automatically and dynamically applies layouts with the appropriate number of display windows according to the number of connected video participants To select a particular video layout clear the Auto Layout check box if it is selected Determine the number of windows to appear on the screen and click the arrow next to the numbered Video Layout icon that displays the available video layouts for the selected number of windows Click the desired Video Layout Click the Apply button to save these changes and modify additional properties or click OK to confirm and exit the Properties dialog box For information about Auto Layout Personal Layout Presentation Mode Lecture Mode and Visual Effects see the MGC Manager User s Guide Volume I Chapter 6 5 25 MGC 50 MGC 100 Getting Started Guide 5 26 6 Defining a New Audio Conference The following entities can be defined for Audio Only conferencing e Define an Audio Only Entry
64. hut down were not recovered when the system restarted Card indicates problems with a card Exception indicates errors reported by the computer PC Chapter 8 Management Tools Table 8 3 Faults Fields Se es Category cont General indicates general faults Assert indicates internal software errors that are reported by the software program Startup indicates errors that occurred during system startup Indicates the severity of the problem The following fault indicators are available Major Error Minor Error Y MCU Startup indicator System Message The icon of the fault Leve appears in the Time column Indicates the code of the problem according to the fault category A list of codes per category can be found in Appendix A of the MGC Administrator s Guide Description When applicable displays a more detailed explanation of the cause of the problem You may save the Faults report to a text file To do so click the Save to file button The Save As dialog box opens Select a destination folder and enter the file name and then click Save You are returned to the Faults window To exit the Faults window without saving the data to file click the Cancel button 8 13 MGC 50 MGC 100 Getting Started Guide Reset MCU The Reset MCU function is used to reset the MCU when there are substantial changes to the MCU hardware or when there are problems with the MCU If a reset is perfo
65. ion parameters and status of each of the conference participants This is especially useful if there is a problem during the connection of the participant to the conference To check the properties of a participant e Inthe Status pane the Browser pane or the Monitor pane double click the participant icon Alternatively right click the participant icon and then click Properties A m Product Management Normal H g MCU Configuration E On Going Conferences 2 H ray Employee workshop ar std v ivr o Disconnect Participant Ctrl T Move Participant gt Copy Participant Ctrl C Cut Ctrl x Delete Del ci Exclusive Speaker e OnG Q amp A Management KR Partie Mute Audio Ctrl M amp Mute Video EB Rese Ea Block Audio H a Meet Turn Off AGC W o7 Alpha Properties The Participant s Properties dialog box opens displaying the following tabs Identification Advanced Connection Infol Connection Info2 Resource Details Disconnection Cause H221 ISDN H245 IP and Video Sources These tabs contain information that is relevant only to the participant s status while the conference is running and are mainly used for monitoring when there are connection problems The Participant Properties can be displayed for all connected participants or disconnected defined participants Undefined dial in participants who disconnect from the conference are removed from the Participants list and cannot be monitored
66. ivated as many times as required To define a New Meeting Room 1 Expand the MCU tree to display its options 2 Right click the Meeting Rooms Entry Queues amp SIP Factories icon and then click New Meeting Room ga Meeting L New Meeting Room New SIP Factory Print All amp SIP Factories The Conference Properties dialog box opens 3 Define the parameters in the General and Settings tabs as described in steps 3 15 in Defining an On Going Audio Conference on page 6 5 4 Click the Participants tab The Conference Properties Participants tab is displayed Properties Product Management xi General Settings Participants Meet Me Per Conf Recording Pre Defined Participants Conference Participants Name f Name Alen Arlene audio IP Daniel ted Daren Darle DK s duke Hany Nadine Del Nancy Team audio IP feughn Video EQ Switching 102 _ 000 T al j gt K j gt Search New M Allow Undefined Patties Min Participants 3 Max Participants Auto Pre Defined Participants File C Documents and Settings asher My Documents My Templates Par TT Dial Out Manually Browse From database From directory Cea e 6 9 MGC 50 MGC 100 Getting Started Guide Usually Meeting Rooms include undefined participants However it is possible to add defined participants from the Pre Defined Participants list by sele
67. l in participants can access the conference using the following methods ISDN PSTN Participants Audio Only and ISDN Video participants dial the conference Entry Queue ISDN dial in number as assigned to the conference by the operator or automatically by the MCU The dial in number can be viewed in the MGC Manager Status pane H 323 Participants When a gatekeeper is present H 323 participants dial the IP Network Service Prefix and conference Entry Queue Numeric ID or name for example if the Network Service prefix is 925 and the Conference Numeric ID is 1222 participants will dial 9251222 If participants dial only the Network Service Prefix or if the wrong numeric ID is dialed participants will be automatically routed to the default Entry Queue if one is defined For more information about the IP Network Service Prefix see Chapter 3 5 5 MGC 50 MGC 100 Getting Started Guide 5 6 gy For example if the IP Network Service prefix is 27 the conference Numeric ID is 1478 and the conference name is MARKETING the participant can dial 271478 or 27MARKETING IF the Entry Queue name is EQ and its numeric ID is 3000 the participant can dial 273000 or 27EQ1 to access the MR IF only 27 is dialed participants are be routed to the default Entry Queue if one is defined When no gatekeeper is present H 323 participants dial the IP address of the MCU s IP card followed by and the conference Entry Queue Numeric ID For
68. lick the Entry Queues icon and then click Create Reservation from Entry Queue i Set As Default Delete Del The Conference Properties General dialog box opens The parameters in the General and Settings tabs are automatically set to be compatible with this Entry Queue If required modify parameters making sure not to change the line rate or video settings If these settings change the Entry Queue and conference will not be compatible Click the Scheduler tab to define the conference start date and time The current date and time are shown in the Scheduler dialog box Do not change them if you want to start an On Going Conference Define the conference start date and time Click OK 7 5 MGC 50 MGC 100 Getting Started Guide Creating an On Going Video Conference The following procedure describes the main parameters required to set up a Video Conference For a detailed description of all parameters see the MGC Manager User s Guide Volume I Chapter 4 To create an On Going Conference 1 Expand the MCU tree right click the On Going Conferences icon and then click New Conference Fp On Going Conferences 1 Mew Conference New Operator Conference Print All Paste Girit The Conference Properties General dialog box opens x General Settings Participants Video Sources Recording Name ff Cont Entry Password Duration 200 Web Chairperso
69. lt Entry Queue can be defined for the MCU regardless of the dialed IP card The new default Entry Queue can be either a video Entry Queue or an Audio Only Entry Queue Participants are automatically routed to the default Entry Queue when dialing one of the following strings Network Service Prefix Numeric ID when the numeric ID is incorrect Network Service Prefix Numeric ID Password when the numeric ID is incorrect Network Service Prefix only IP address of IP card Numeric ID when the numeric ID is incorrect IP address of IP card Numeric ID Password when the numeric ID is incorrect IP address of the IP card only To set an Entry Queue as default In the Meeting Rooms and Entry Queues list right click the Entry Queue and select Set as Default ae aaa LSet As Default g Delete Del a Copy Entry Queue Ctrl C G Create Reservation From Entry Queue Properties The default Entry Queue is identified by a bold name Chapter 7 Defining a New Video Conference Creating a Target Conference from an Entry Queue You can create a new On Going conference or Reservation with the same parameters as the Entry Queue This is especially useful for Video Switching conferences since their parameters must be the same as those of the Entry Queue The Entry Queue Access and Meet Me Per Conference options are automatically selected for this conference To create a target conference from an Entry Queue 1 Right c
70. n MCU Configuring the Network Services connection To connect the operator workstation to an MCU 1 In the Browser pane double click the MCUs Network icon or expand the MCUs Network icon A list of MCUs appears below the MCUs Network icon Double click the MCU icon Alternatively right click the MCU icon to which you want to connect and then click Connect 2 MCUs Network ae is Wetwor 4 Bridge2 The Logon dialog box opens CT x Login Name Password Cancel Enter your Login Name and Password and then click OK Note that each MCU is initially configured with a default operator whose Login and Password are both POLYCOM Additional operators can be defined For more details see the MGC Administrator s Guide Chapter 6 3 7 MGC 50 MGC 100 Getting Started Guide Configuring the Network Services Initial IP Configuration Installing the MGC Manager Starting the MGC Manager Connecting to an MCU Configuring the Network Services 3 8 The Network Services include the parameters of the networks connected to the MCU If no Network Services have been configured depending on your system configuration the appropriate Network Service must be configured This section describes the configuration of both IP and ISDN networks ISDN and additional ISDN and IP Network Services or modifying existing Network Services refer to the MGC Administrator s Guide Chap
71. n Password Biling Numeric ID pai User Defined 1 I Enty Queue Access Uset Defined 2 A I Meet Me Per Conf DE p Conference Type p Media Supported Network j Video Session G Standard C Audio CiP Video Switching Meeting Room Video Audio IP ISDN C Transcoding C Operator Continuous Presence Classic eA Remarks Remarks History Cancel Apply Help 2 Inthe Name box enter the conference name 3 Inthe Numeric ID box enter the desired conference Numeric ID 10 Chapter 7 Defining a New Video Conference In the User Defined Fields boxes enter the requested information if required Change the Conference s Duration if required In the Supported Network box select the appropriate network types that will be used to connect participants to the conference Select IP to allow only IP participants to the conference In the Video Session area select Video Switching Transcoding or Continuous Presence For more information about these types of conferences see Video Conference Types on page 4 3 When selecting Continuous Presence you can select Classic or Quad Views for the different layout options If ZP only is selected the Software option is enabled in the Video Session Continuous Presence box Continuous Presence Classic offers 20 different video layouts suitable for conferences of up to ten participants Continuous Presence Quad Views offers 8 different
72. nformation refer 5 The default minimum number of digits for the conference password is 4 but the to the MGC Administrators Guide Chapter 5 7 In the Web Chairperson Password box enter the Chairperson password if required In the Numeric ID box enter the desired conference Numeric ID In the User Defined Fields boxes enter the requested information if required The User Defined fields are displayed only if the Show User Defined Fields in Conference Parameters option is selected in the Database Manager Chapter 6 Defining a New Audio Conference 10 Click the Settings tab The Properties Settings dialog box opens Properties Product Management x General Settings Participants Recording r General Settings I Encryption J Enable IVR Service Msg Service Name lt lt Basic I OnHold F Enable Invite F Silencell Before First Join 5 Min After Last Quit 1 4 Min m Media Settings Audio Alg Advanced gt gt Cancel Apply Help Parameters in the Conference Properties Settings dialog box are grouped in two main panes General Settings and Media Settings By default only the Basic settings in these panes are displayed when you first open the dialog box You can click the Advanced gt gt button to view and modify the additional settings In most conference definitions you do not need to modify the Advanced parameters because the MGC Manag
73. ng a New Video Entry Queue You can create several Entry Queues each with a different set of parameters to match the parameters of target conferences If an Entry Queue is set to Video Switching the destination conference audio video and line rate settings must be identical to the Entry Queue settings or the participants will not be able to move to the target conferences In Entry Queues defined as Transcoding or Continuous Presence the line rate and video setting are the maximum set for participants connections However participants can connect at a lower rate using their endpoint capabilities The line rate and the video parameters used for connections to the Entry Queue are maintained when moving to the target conference If you have not already done so define the Entry Queue Service in the IVR Services before defining the Entry Queue For more details see the MGC Manager User s Guide Volume II Chapter 2 Entry Queues can be encrypted For more details see the MGC Manager User s Guide Volume II Chapter 1 7 1 MGC 50 MGC 100 Getting Started Guide 7 2 To define a new Video Entry Queue 1 Expand the MCU tree right click the Meeting Rooms Entry Queues and SIP Factories icon and then click New Entry Queue ntry Queues amp SIP Factories 7 The Entry Queue Properties dialog box opens Entry Queue Properties Product Management i x r Entry Queue Settings Name Entry Queue Service kd Numeric ID IT Cas
74. nned or untinned Wire bus bar or braided strap connectors are acceptable If the MGC 100 was shipped without the two mounting plates that are usually pre installed refer to the MGC Hardware and Installation Manual Chapter 2 for a detailed description of the installation process For a detailed description of mounting the MGC 100 in a 19 rack see the MGC Hardware and Installation Manual Chapter 2 MGC 50 MGC 100 Getting Started Guide MGC 50 Hardware Installation Unpacking and Positioning the MGC 50 To unpack and position the MGC 50 1 When you receive your MGC 50 inspect the equipment for damage and verify that the components match the packing slip If you did not receive a component or if there is damage to the system notify Polycom immediately Wood Packing Case Lock in Closed Position Lock in Open Position Figure 2 3 MGC 50 package 2 Place the MGC 50 unit on a stable flat surface in a location that meets the MGC 50 s environment requirements which are Operating temperature 10 40 C 50 104 F Humidity 15 90 noncondensing Altitude Up to 3 000m 10 000ft ESD 8kV 2 7 Chapter 2 Hardware Installation 3 Release the clasp locks at the bottom and lift the MGC 50 top cover Wood Packing Case Foam Block Foam Block Figure 2 4 Unpacking the MGC 50 4 Lift the MGC 50 unit and remove the package base 5 Lower the MGC 50 unit placing it on the
75. nt Statuses to be Monitored Faulty participant Participants who have problems connecting to the conference Participants Participants who have requested the operator s Requesting assistance and have yet to be assisted by the Assistance operator Asked question Participants who wanted to ask questions were added to the Question and Answer Queue and are now waiting for their turn to ask a question Participants who the MCU detected as having noisy lines MGC 50 MGC 100 Getting Started Guide The conference and participant details appear in the Monitor pane MGC Manager VERSION 8 0 0 9 210 xi aje Participant Network connectio Audio Reest I Minor MCU Configuration a On Going Conferences 2 I Aviv_Conference G Denaperez x EA video Invite 18_Confere on Going Gateway Sessions c GB Participants queue o Es Reservations 0 B Meeting Rooms Entry Queue I Product Management 25 171178 oaa MD Disconnec 925 ISDN ay Diakout i o of a D gt connected 172 22 17 H323 Be oiaro a o 188 124 Falcon 188201 Ea aviv conference Product Management ID 2574 1 Connected Single Participant Dana Perez UD Disconnected 150N 925 Bed vito i vaco Invite 1A_Conference Product Manageme 0 Connected Empty Ready E VMem9 C il Poteo ScRL NM 7 The Status and Monitor panes tak
76. number of times that the Meeting Room can be activated If this check box is cleared the Meeting Room can be activated an unlimited number of times In the Number of Occurrences field determine the number of times the Meeting Room can be activated 1 means that the conference can be activated once and then it will be deleted from the system 2 or more means that the conference can be activated that number of times and the conference remains in sleep mode in between recurrences In the Meet Me ISDN Service pane click the Plus button to define dial in numbers for this conference If you do not define a dial in number the system will assign a dial in number from the range of dial in numbers defined in the Network Service The H 323 Network Service prefix is automatically assigned to the conference after the Meeting Room is saved on the MCU It is then displayed in the first row of the Meet Me H 323 Service table To add prefixes for H 323 participants to dial using other H 323 Network Services click the Plus button Click OK The Meeting Room is added to the Meeting Rooms Entry Queues and SIP Factories list e833 Meeting Rooms Entry Queues amp SIP Factories 2 DP bb2 HR Staff 6 11 MGC 50 MGC 100 Getting Started Guide 7 Defining a New Video Conference The following entities can be defined for Video conferencing e Define a Video Entry Queue e Start an On Going Conference e Set up a Meeting Room Defini
77. o be assigned to the Entry Queue This number must be part of the dial in numbers range defined for the selected ISDN T1 CAS Network Service For more details regarding the dial in numbers range see the MGC Administrator s Guide Chapter 3 If required enter the second dial in number to be assigned to the Entry Queue Click OK The dial in number is added to the table in the Entry Queue Properties In the Entry Queue Properties dialog box click OK to complete the Entry Queue definition 6 3 MGC 50 MGC 100 Getting Started Guide The New Entry Queue is added to the Meeting Rooms Entry Queues amp SIP Factories list MGC Manager VERSION 8 0 0 9 Beles File Edt View Template DataBase Directory Options Window Heip ED Es Papealoaleolheal eral z sel Reo jl eea E maj Product Management Minor Diskin Number Entry Password Chairperson Password Numeric Id H323 Sen eq mcu configuration A on Going Conferences t 2196 099742 309582 5432 1080 on Going Gateway Sessons 0 Je AudoEQ OK 02 00 00 323 2109 227641 081832 2011 1899 BD Pattcpants queueto Sav ox ozooo0 a10 2195 142891 227373 2314 1080 EE Reservations 0 VAB AvW PVK OK 02 00 00 316 2192 247152 299861 0638 2348 ae eas come ox ozone s2 219 2o90 1020 mo a BABoefau ox 02 00 00 295 2197 140630 036621 2809 987 e
78. o reserved resources and it can be activated as many times as required The Meeting Room remains in passive mode until the first participant connects to it and activates the conference To start the conference you simply let the participants know the start date and time dial in number and the Numeric ID of the conference No prior booking is required The conference returns to passive mode once the conference ends and remains in the MCU memory until the next activation In this mode a Meeting Room is usually defined for each of the employees in your organization This may require tedious work when your organization includes many employees and it also loads the MCU memory with all the saved Meeting Rooms Scheduled Conferences You can define a conference to start at a certain date and time or to start immediately Scheduled conferences run once and are then deleted from the MCU memory For scheduled conferences the MCU reserves resources for the conference participants provided the participant endpoints are defined during the conference definition You can define conferences without defining their participants and let participants connect to the conference as long as there are resources available Chapter 4 About Conferences Video Conference Attributes There are four general types of video conferences Video Switching A conference in which all participants use the same video and audio formats Whenever a participant starts to speak t
79. ollows a If you are defining an ISDN participant In the Participant Phone Numbers box enter the participant s number 5 15 MGC 50 MGC 100 Getting Started Guide 5 16 10 11 b Ifyou are defining an H 323 participant In the Participant IP box enter the IP address of the participant s endpoint Alternatively in the Alias Name field enter the Alias of the endpoint as registered with the gatekeeper and then select the Alias Type Only H323 ID digits and letters and E 164 only digits are supported Use this option if a gatekeeper is defined in the H 323 Network Service c Ifyou are defining a SIP participant In the SIP Address box enter the endpoint address in the format user name domain Note that the SIP URI adheres to URI rules no spaces or special characters such as commas quotation marks inverted tags and so forth in either the name or the domain part In the User Defined fields enter general information about the participant if required If you are defining an Audio Only participant click the Audio Only check box If you are adding a participant to an Audio Only conference this option is automatically selected and cannot be cleared The system is set to automatically save the participant to the local data base Clear this check box to cancel the save operation Click OK to add the participant to the conference If you add a participant who has the same name phone number or IP
80. onference 2 0 cece ee eee 5 8 Listing Participants in the Browser and Status Panes 5 10 Participant Level Monitoring 0008 5 12 Operations Performed During On Going Conferences 5 13 Adding a Participant to a Conference 5 13 Defining Dial out Participants 00 5 13 Making Dial Out Connections 0008 5 18 Disconnecting Participants 000 000 0004 5 19 Muting a Participant 0 0 0 0 0 eee eee 5 20 Locking and Unlocking a Conference 5 21 Changing the Conference Duration 5 22 Terminating a Conference Manually 5 24 Changing the Layout in a Continuous Presence Conference 5 25 MGC 50 MGC 100 Getting Started Guide Defining a New Audio Conference 0 00005 6 1 Defining a New Audio Only Entry Queue 0 6 1 Defining an On Going Audio Conference 0 5 6 5 Defining a New Audio Only Meeting Room 4 6 9 Defining a New Video Conference 0 0 0005 7 1 Defining a New Video Entry Queue 00 0c eee eee 7 1 Setting an Entry Queue as Default 0 0 0 7 4 Creating a Target Conference from an Entry Queue 7 5 Creating an On Going Video Conference 0 7 6 Defining a New Video Meeting Room 005 7 12 Management TOONS 2 66 06
81. opens Resources Report E xi Details Subject Total Bad Active _Non Reserved Reserved ta 7123 Ports 0 0 0 0 0 Audio 8 Medium Band idio A 0 0 0 0 0 Audio V 0 0 0 0 0 Audio 15 Audio 0 0 0 0 0 Audio 112 8 0 112 0 Video 8 Video Processors 8 0 0 8 0 MUX non encrypted 128 Ports 72 0 0 72 0 256 Ports 64 0 0 64 0 384 Ports 40 0 0 40 0 512 Ports 40 0 0 40 0 768 Ports 24 0 0 24 0 T1 Ports 8 0 0 8 0 E1 Ports 8 0 0 8 0 encrypted 128 Ports 36 W B 256 Ports 36 0 384 Ports 20 20 0 ad 4 gt Port Unit Alloc Method Fiter Circular gt Close ooo ooo B The Resource Report window contains the following columns Table 8 1 Resource Report Columns Subject Type of MCU resource Includes the Network Resources that are used by participants to connect to the system and Media Resources that are used by the system to run different types of conferences Total Total number of resources of the same type installed on the system The number of disabled or faulty resources of each type Active The number of ports currently used to run conferences for each resource type Non Reserved The number of ports that are not reserved to be used within the next 5 minutes for each resource type Chapter 8 Management Tools Table 8 1 Resource Report Columns Reserved For each resource type the number of active ports plus the number of ports for conferences that have reserved resources
82. or clerical errors Information in this document is subject to change without notice Regulatory Notices United States Federal Communication Commission FCC Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Part 68 Network Registration Number This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules This equipment is identified by the FCC registration number If requested the FCC registration Number and REN must be provided to the telephone company Any repairs to this equipment must be carried out by Polycom Inc or our designated agent This stipulation is required by the FCC and applies during and after the warranty period United States Safety Construction Details Unit is intended for RESTRICTED ACCESS LOCATION Unit is to be installed in accordance with the
83. ources Prevent other participants from connecting to the conference once all the required participants have already been connected 5 21 MGC 50 MGC 100 Getting Started Guide 5 22 To Lock or Unlock a conference e Right click the conference icon and then click Lock Conference or Unlock Conference Alternatively click the Conference icon and then click the Lock button or Unlock button on the Conference Toolbar Monitor Monitor Filter New Participant FS Terminate Del Refresh Video Copy Conf Ctrl C m Paste Participant Ctrl V a gy W DEG Paste Participant As Ctrl P Lock Conference WONG Print Reservation Data Video Force Drag amp Drop Properties Changing the Conference Duration It is often necessary to extend the duration of a conference or terminate a conference before its scheduled completion time The conference can be extended either manually or automatically or terminated To automatically extend or terminate a conference refer to the MGC Manager User s Guide Volume I Chapter 6 You can change the conference duration even after the conference has started Chapter 5 Basic Operations To change the duration of an On Going Conference 1 In the Browser Monitor or Status panes right click the conference icon and then click Properties YOUNG The Conference Properties dialog box opens 2 Click the Scheduler tab 3 Modify the con
84. porarily mute transmission to and from a site so that the other participants can hold a private discussion You can also connect dial out participants during the conference and add a new participant while the conference is in session General Monitoring Monitoring a conference enables you to keep track of its participants and its progress When monitoring a conference you can check whether all its participants are correctly connected and whether errors and faults have occurred The MGC Manager allows you to monitor several On Going Conferences simultaneously The On Going Conference information is easily available and clearly represented MGC 50 MGC 100 Getting Started Guide Monitoring a Conference When you click a conference icon the conference appears in the Status pane However to get more details regarding the conference and participants statuses or to monitor several conferences simultaneously it is advised to monitor the conferences in the Monitor pane Automatic Monitoring of conferences is available For details see the MGC Manager User s Guide Volume I Chapter 5 You can display the list of On Going Conferences in the Status pane so you can view their dial in numbers and Numeric IDs while monitoring the conferences with their participants in the Monitor pane Displaying the conference and participants statuses in the Monitor pane 1 Expand the MCU tree 2 Expand the On Going Conferences tree 3 In the
85. purchase xl Select Yes to accept the agreement Select No to cancel the setup Click Yes to accept to the terms of the agreement or No to exit the installation If you clicked Yes the Welcome window opens Click Next Chapter 3 MGC Software Installation and Configuration The User Information screen opens User Information x Please enter your name the name of the company for whom you work and the product serial number Name John Smith Company Video Solutions Serial Polycom cree Enter your name and the name of your company in the appropriate boxes For a standard installation enter Polycom in the Serial box Click Next Follow the on screen instructions to complete the installation process At the end of the installation procedure the Setup Complete window opens Click Finish The MGC Manager software is now installed on your computer MGC 50 MGC 100 Getting Started Guide Starting the MGC Manager Application The MGC Manager application is designed to set up and monitor multipoint Initial IP video conferences and to perform system configuration activities for the Configuration MGC Multipoint Control Units MCUs to which it connects To start the MGC Manager application On the Start Programs menu select MGC Manager ver 9 0 and then Installing the i MGC Manager click MGC Manager ver 9 0 an Accessories an Microsoft Office gt Starting the MGC Adobe Photoshop 7
86. r E On Goi 0 H Ba MCU Configuration On Goi 0 H Cards a Partici 0 aa Connections HEN Reser 0 ga IVR Msg Services C33 meetin 3 gi AY Message Services Ramu e e Network Services a ATM H T Operators H EA GateWay Configuration H T Profiles o Recording Links H ca On Going Conferences 0 The following icons are used to indicate the IP Network Service type Table 3 2 IP Network Service Icons The Network Service supports both SIP and H 323 connections The Network Service supports only H 323 connections The Network Service supports only SIP connections By default the new Network Services are set as the system default When defining additional Network Services for IP or ISDN connections these defaults can be changed For more details see the MGC Administrator s Guide Chapter 3 4 About Conferences Different conference types are available according to their initiation modes reservationless conferences and scheduled conferences On Demand Reservation less Conferencing Reservation less conferencing enables participants to immediately start and connect to an On Going Conference from their endpoint with no advanced scheduling The MGC Manager offers two methods for Reservation less conferencing e Ad Hoc Conferencing e Meeting Rooms Ad Hoc Conferencing In Ad Hoc conferencing participants connect to an Ad Hoc enabled Entry Queue An Entry
87. rameters described here are the Basic parameters The Advanced parameters are usually not changed from their default values For more information about these Advanced parameters see the MGC Manager User s Guide Volume I Chapter 4 Default Conference Properties Product Management General Settings Participants Video Sources Resource Force Meet Me Per Conf Recording r General Settings T Restricted a Line Rate 28 X Meg Samica Type None A deo Ai MsgSeviceName SCw J F Cor I Enewption I SiencelT M VTX 1000 EES p Media Settings Audio Alg 16 Sirer7 G728 X Dual Stream Mode None x Ok Cancel Apply Help x 14 Select the Restricted option if all ISDN participants use restricted lines whose line rate for each channel is 56 Kbps instead of 64 Kbps 15 In the Line Rate field specify the transfer rate in Kbps In a Video Switching conference you must select the highest transfer rate common to all participants In a Transcoding or Continuous Presence conference select the desired maximum Line Rate for the conference The system will attempt to 16 17 18 Chapter 7 Defining a New Video Conference connect participants to the conference at this line rate or lower according to their individual capabilities In a Conference On Port COP select the estimated highest transfer rate common to all participants In this mode all conference participants mus
88. rmed while running On Going Conferences at the end of the MCU Startup these conferences are automatically restored with all the participants in Standby state and will be reconnected to the conference When the MCU is started only the list of near future reservations is loaded to the MCU memory while the information of all other reservations are kept on the MCU s hard disks resulting in faster loading time To reset the MCU e Right click the MCU icon and then click Reset MCU Product Management Normal Disconnect IP Configuration New Reservation Resource Report Dongle Information COR MCU Time Faults MCU Utils gt Retrieve Diagnostic Files Fast Configuration Wizard Play B Telnet IP Terminal SNMP Stop Current Indication Repeating Remove MCU Properties When the MCU is restarts the MCU icon changes accordingly Obtaining Additional Information Information about Polycom products technologies and network solutions is available from the company Web site at the following URL http www polycom com home resource_center 8 14
89. rypted Entry Queues see the MGC Manager User s Guide Volume II Chapter 1 c Select Video Switching Transcoding or Continuous Presence as the session type For more information see Chapter 4 Video Conference Attributes on page 4 3 Setting the Entry Queue to Transcoding or Continuous Presence requires Video resources while a Video Switching Entry Queue does not An IP Only Entry Queue set to Continuous Presence mode can only be defined as Classic and not as Software or Quad Views Select the Line Rate in which participants can connect to the conference In Continuous Presence conferences participants can connect using a lower line rate If this Entry Queue will be used to access Conferences On Port define the Line Rate as described in step 17 of Creating an On Going Video Conference on page 7 6 Leave all the video and audio parameters set to Auto to let the system select the appropriate settings For a detailed description see MGC Manager User s Guide Volume II Chapter 2 Define the dial in numbers for the Entry Queue For more details see Chapter 6 Click OK 7 3 MGC 50 MGC 100 Getting Started Guide The new Entry Queue is added to the Meeting Rooms Entry Queues amp SIP Factories list H a Meeting Rooms Entry Queues amp SIP Factories 14 AAAA DP Aviv Aviv PVX CP Meeting Room_admin1_75911 S Default Conference Bye EntryQueuel BS EQ2 Setting an Entry Queue as Default 7 4 A defau
90. sic parameters of a new Video Entry Queue e Define the basic parameters of a new Video Conference Define a Meeting Room Chapter 8 Management Tools This chapter describes the basic management tools for the MGC 50 MGC 100 e Resource Report e Cards Management e MCU Faults report e Reset MCU LS This is an example of the notes that you may encounter throughout this guide Hardware Installation This chapter describes the unpacking and connection of both the MGC 50 and the MGC 100 to the ISDN T1 CAS IP MPI serial network s and to the operator workstation PC Hardware inetallation MGC Getting Started Guide Chapter 2 First Entry MCU IP Configuration MGC Getting Started Guide Chapter 2 MGC Manager Software MGC Getting Started Guide Chapter 3 Installation MGC Unit Definition in the MGC Getting Started Guide Chapter 3 MGC Manager Network Services MGC Getting Started Guide Chapter 3 Definition Database MGC User s Guide Volume II Configuration Chapter 6 Figure 2 1 Installation and Configuration Workflow Hardware Installation 2 1 Chapter 2 Hardware Installation MGC 100 Hardware Installation Inspecting the MGC ReadiManager IAM Package Contents You should inspect the shipped box and note if it was damaged in any way If the box items show damage you should file a damage claim with the carrier who delivered it When deciding on a setup location for the MGC refer to t
91. surface If you are rack mounting the MGC 50 allow a minimum clearance of 3 inches above the unit 2 8 MGC 50 MGC 100 Getting Started Guide Mounting the MGC 50 on a Rack The MGC 50 can be mounted in a 19 rack using the two mounting plates that are usually pre installed To install and mount the MGC 50 e Place the MGC 50 in a 19 rack and while supporting it screw the mounting brackets to the rack securing it with nuts MPI Box 2 9 Chapter 2 Hardware Installation Connecting and Setting Up the MGC 100 MGC 50 To Connect the MGC 100 MGC 50 to the network and power source and set up the system the following procedures are performed e Connecting the MGC unit to the power source AC inlet e Connecting the MGC unit to the LAN Network e Connecting the MGC unit to the network s Connecting to the Power Source You can connect to an AC Inlet power supply at your site It is important to follow these steps The following restrictions apply to the conductors and connectors that may be used to ground the unit when rack mounted e When using bare conductors they must be coated with an appropriate antioxidant compound before crimp connections are made Tinned solder plated or silver plated connectors do not have to be prepared in this manner e The same bolt assemblies should not secure multiple connectors e Listed fastening hardware must be compatible with the materials being join
92. t use the same video parameters In order to maintain a minimum video quality for a Conference On Port there is a minimum threshold line rate that participants must support in order to connect with video The minimum line rates necessary to connect to a Conference On Port are displayed in Figure 7 1 Participants attempting to connect at rates below the minimum conference line rate threshold are connected as Secondary Audio Only Table 7 1 Conference On Port Line Rate Minimum Thresholds Defined Conference Minimum Participant Line Rate Necessary for Line Rate in Kbps Video Connection in Kbps In the Msg Service Type field select IVR or None for a conference without voice messages An IVR service allows participants to interact with the MCU by using DTMF codes and provides functionalities such as Conference Entry password Conference Chairperson identification Roll Call Invite and Click amp View For more information about IVR see the MGC Manager User s Guide Volume II Chapter 2 If you have selected IVR in the Msg Service Name list select the name of the predefined IVR Service for the conference If left blank the default IVR Service is automatically selected if one is defined If required select the Conference On Port option if available if Continuous Presence was selected in the Video Session area of the 7 9 MGC 50 MGC 100 Getting Started Guide 19 20 21 22 23 Conference Properties General
93. ter 3 i 5 For information about defining T1 CAS MPI NFAS ISDN Leased lines ISDN Network Service The Net 2 4 8 card installed in the MCU interfaces between the MGC unit and the ISDN switch The ISDN Network Service is used to define the properties of the switch and the ISDN lines running from the switch to the ISDN card Each group of ISDN lines having the same characteristics and originating from the same ISDN switch will be assigned to the same ISDN Network Service IP Network Service The IP Network Service defines the properties of the IP network connected to the IP cards installed in the MCU Several of the network components are used by both H 323 and SIP endpoints to connect to the conference and the same IP card is used for H 323 and SIP connections One IP Network Service therefore can be defined for both H 323 and SIP environments as well as an H 323 only or a SIP only Network Service Defining the Network Services The first time you connect to the MGC unit from the MGC Manager the system automatically detects that no Network Service is defined in your system and automatically displays the Network Configuration Wizard to let you configure the IP and ISDN Network Services If the system detect an ISDN only connection to the MCU only the ISDN Configuration dialog box opens If an IP only connection is detected only the IP Configuration dialog box opens You can always access the Fast Configuration Wizard by right
94. the same network connections as ISDN and the procedure described below is applicable to both ISDN and T1 CAS lines Chapter 2 Hardware Installation To connect the MGC to the ISDN network or T1 CAS Network e Connect the 8 pin RJ 45 connector of the network cable to the NET RJ 45 jack on the rear panel of the MGC Repeat this step for each of the ISDN network lines to be connected to the Network Interface card installed in the MCU SY ol e s ISDN network ISDN Network connection ISDN Network connection connection for 4 spans for 8 spans Figure 2 5 ISDN network connection Leased lines should be connected using an adapter with a screw connector with solid conductor wires or a similar adapter e Connect one side of the adapter to the NET RJ 45 jack on the rear panel of the MGC Then connect the leased line wires to the other side of the adapter The ISDN and T1 CAS network properties must be defined in the Network Services For details see the MGC Administrator s Guide Chapter 3 2 12 MGC 50 MGC 100 Getting Started Guide Connecting the MGC to the IP Network If an IP network Interface card is installed in the MGC connect the 8 pin RJ 45 connector of the LAN network cable to the LAN 323 RJ 45 jack on the rear panel of the MGC Figure 2 6 LAN IP network connection The IP network properties must be defined in the Network Services For details see MGC Administrator s Guide
95. tion on page 3 4 In the MGC Manager define a new MCU using the IP address you have entered in the LAN CFG file For more information see Chapter 3 Defining the MCU on page 3 5 Using a Cross over Hub Cable and a Laptop to Connect to the MCU Locally 2 16 Connect a cross over hub cable between the laptop LAN connection to the LAN connection of the control unit on the rear panel of the MCU On the laptop Start menu click Control Panel gt Network Connection gt Local Area Connection In the Local Area Connection General dialog box click the Properties button In the Local Area Connection Properties dialog box click Use the following IP address and define the address of the laptop as part of the same network segment as the MCU For example 129 254 4 7 Click OK Install the MGC Manager and start this application For more information see Chapter 3 Starting the MGC Manager Application on page 3 4 Define the MCU using the default IP address 129 254 4 8 For more information see Chapter 3 Defining the MCU on page 3 5 MGC 50 MGC 100 Getting Started Guide In the MCUs list double click the MCU icon to connect to it 9 Modify the IP address of the MCU unit as allocated by the network administrator This is the IP address with which the MCU is identified on the LAN and not its definition in the MGC Manager application a Right click the MCU icon and then click IP Configuration
96. uide Quad Mode must run on the Video 8 card Participants from multiple Video 8 cards can take part in a single conference Video Processors Total number of video processors from all Video 8 cards installed in the MCU Each video processor can run a single Continuous Presence or Transcoding participant MUX Displayed is the total number of MUX ports available according to the card type line rate and encryption A conference can be run on multiple MUX cards Encrypted participants always require MUX resources and use more resources than a regular participant IP Video participants do not require the MUX card as all IP cards have built in MUX functionality Port Unit Allocation Area 8 6 x Details Subject Total Bad Active Non Reserved I Reserved aj Data T123 Ports 0 0 0 0 0 Audio 8 Medium Band Audio 0 0 0 0 0 Audio 0 0 0 0 0 Audio 15 Audio 0 0 0 0 0 Audio V 112 8 0 112 0 Video 8 Video Processors 8 0 0 8 0 MUX non encrypted 128 Ports 72 0 0 72 0 256 Ports 64 0 0 64 a 384 Ports 40 0 0 40 0 512 Ports 40 0 0 40 0 768 Ports 24 0 0 24 0 T1 Ports 8 0 0 8 0 E1 Ports 8 0 0 8 0 encrypted 128 Ports 36 0 0 36 0 256 Ports 36 0 0 36 0 384 Ports 20 0 0 20 0 X Port Unit Alloc Method Fiter Circular X Close The Port Unit Allocation Method box determines how all the resources are allocated The selection of the mode can be done only when no conference is running Chapter 8
97. veral MCUs select the MCU name as well as the reservation template The conference begins and appears in the list of On Going Conferences e Options Wirdow Help PRERE caw BEREE E 2 ella n 0 18535 DD 5188253 toms oa 2 B poms Entry Queues SIP Factories 1 o Only mge 25 190 196 ng 50 186 33 nor 50 138 31 maczsa Tee Sas TAr nine Empty AB u AUJZZ Zo MSE Emoty A0222 A0222 1154 Name p Connection Beran rao 25 18575910 150 16 conrano EEStor cnr Deans Emote Empty Roady If no participants were defined in the Reservation template the TF PMems MMR Mem 22 iFreqo Gent NOM conference starts but contains no participants MGC 50 MGC 100 Getting Started Guide Viewing the Conference Dial in Properties The dial in numbers and passwords needed to enter a conference including IP Network Prefixes and Numeric IDs appear in the MGC Manager Status pane To view the list of On Going Conferences and their dial in numbers e Expand the MCU tree and then click the On Going Conferences icon The list of On Going Conferences with their Numeric IDs and dial in numbers are displayed in the Status pane Name Ss Status Startsat 10 Dial in Number Entry Password Numeric Id H323 Service Prefix sl ty
98. w of the Getting Started Guide 0 0004 1 3 Hardware Installation 0 2 00 cece eee eee eee 2 1 MGC 100 Hardware Installation 0 0 0 2 ee eee eee 2 2 Inspecting the MGC ReadiManager IAM Package Contents 2 2 System S alety erar EEKE EEEREN tenes Wie wal ayate ata dantay a ends 2 2 General Safety Precautions 00 c eee ee eee eee 2 2 Rack Mount Safety Precautions 02 eee ee 2 3 Polycom MGC ReadiManager Precautions 2 3 Unpacking and Positioning the MGC 100 2 4 Mounting the MGC 100 in a 23 Rack 2 2 6 MGC 50 Hardware Installation 0 0 e eee ee eee eee 2 7 Unpacking and Positioning the MGC 50 0 2 7 Mounting the MGC 50 ona Rack 2 02s eee 2 9 Connecting and Setting Up the MGC 100 MGC 50 2 10 Connecting to the Power Source 00 000 e eee 2 10 Connecting the MGC 100 MGC 50 to the Local Network 2 11 Connecting the MGC to the Conferencing Network 2 11 Connecting the MGC to the ISDN T1 CAS Network 2 11 Connecting the MGC to the IP Network 2 13 First Entry MGC Control Unit CU IP Configuration 2 14 Using the Compact Flash Disk with the LAN CFG File 2 14 Using a Cross over Hub Cable and a Laptop to Connect to the MCU Locally epee Wada nine tare ad eee weed EIEEE RERA 2 16 Using a Keyboard and Monitor Attached to the MG

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