Polycom CX400 User's Manual
Contents
1. Replace the lights The handset battery may be weak Verify that the handset battery is charged For example the screenshot below shows a battery that needs charging Peter Connelly Available 12 41 pm Thu 12 31 User Guide Polycom CX400 Cordless Phone Audio Symptom Problem Corrective Action There is no audio on the Polycom CX400 handset earpiece Your Microsoft Office Communication Server 2007 account may not be configured correctly Contact your system administrator to ensure your account is configured in Enterprise Voice mode There is no audio on the headset Pressing the Speakerphone key has no effect The sound still comes out of the handset earpiece The headset is not properly connected or turned on Volume may be set too low The Audio settings in your Microsoft Office Communicator 2007 client are not correct Ensure that the headset is properly connected Ensure that the headset amplifier if required for your headset is turned on and or the volume is correctly adjusted Adjust the audio settings in Microsoft Office Communicator 2007 to ensure that speaker audio is directed to your computer s speakers For more information refer to Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone on page 1 9 The handset does not ring when a call arrives The ringing sound may actually be coming through the handset s earp2. New voice mail ao Kirk Gregersen Product Designer 12 35 pm Thu 12 31 nr m ao This screen will show information about the party that left the message When there are no new messages the presence of older unheard messages will be indicated by the Message Waiting Indicator at the bottom of the display 272 Note This feature requires that you are have access to a Microsoft Exchange 2007 server For more information contact with your system administrator User Guide Polycom CX400 Cordless Phone To listen to voice messages 1 In the Microsoft Office Communicator 2007 window click the Forward Calls key select the Forward Calls icon and then select Call Voice Mail to call your voice mail server 2 When prompted for your PIN number you can use the dial pad in the Communicator Conversation window to enter the number The voice mail access feature is configured by your system administrator who assigns the initial PIN number Using a Headset The Polycom CX400 cordless phone can accommodate a mobile phone style headset with a 2 5 mm jack plug When the headset is plugged into the phone the headset s earphones and microphone will be used instead of the handset s which will be disabled To use a headset simply insert the headset plug into the headset jack on the handset To revert to handset audio remove the headset plug Using Speakerphone Mode The Polycom CX400 cordless phone supports a speakerphone mode in w
3. User Guide for the Polycom CX400 Cordless Phone September 2007 Edition 1725 32002 001 Rev A SE PO LYCO M Trademark Information Polycom the Polycom logo design SoundPoint amp IP SoundStation amp SoundStation VTX 10006 ViaVideo ViewStation and Vortex are registered trademarks of Polycom Inc Conference Composer Global Management System ImageShare Instructor RP iPower MGC PathNavigator People Content PowerCam Pro Motion QSX ReadiManager Siren StereoSurround V2IU Visual Concert VS4000 VSX and the industrial design of SoundStation are trademarks of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc and or one or more of its licensors Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty T
4. Berkshire SL1 4DX UK Industry Canada number IC 1849C CX400 FCC ID BUM CX400 for the Polycom CX400 handset and BJM CX4001 for the Polycom CX400 cradle Cesky Polycom UK Ltd t mto prohlaSuje Ze tento Polycom CX400 je ve shod se Czech z kladn mi po adavky a dal mi p slu n mi ustanoven mi sm rnice 1999 5 ES Dansk Undertegnede Polycom UK Ltd erkl rer herved at f lgende udstyr Polycom Danish CX400 overholder de v sentlige krav og vrige relevante krav i direktiv d 1999 S EF Deutsch Hiermit erkl rt Polycom UK Ltd dass sich das Ger t Polycom CX400 in German Ubereinstimmung mit den grundlegenden Anforderungen und den brigen i einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti K esolevaga kinnitab Polycom UK Ltd seadme Polycom CX400 vastavust Estonian direktiivi 1999 5 EU p hin uetele ja nimetatud direktiivist tulenevatele teistele i asjakohastele s tetele Hereby Polycom UK Ltd declares that this Polycom C 400 is in compliance English with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Por medio de la presente Polycom UK Ltd declara que el Polycom CX400 Spanish cumple con los requisitos esenciales y cualesquiera otras disposiciones i aplicables o exigibles de la Directiva 1999 5 CE EAnviKf ME THN lIAPOY2A Polycom UK Ltd AHAONEI OTI Polycom CX400 Greek ZYMMOPOONETAI lIPO2 TIZ OYZIOAEI
5. EAEE E ERARA Rp o RERO 1 3 Charging the Polycom CX400 Handset Battery 1 4 Pairing the Polycom CX400 Handset and Cradle 1 5 Connecting the Optional Headset issuuuuuuee 1 7 Features of Your Polycom CX400 Cordless Phone 1 8 Before You Use Your Polycom CX400 Cordless Phone 1 9 Phone Location 5 e t et er ea esa ew ERR 1 9 Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless PHONE ee e Rt eR HER KEPE Ree E 1 9 Usage Guidelines 125 re ERR OE RR E PERS ER HU 1 10 Docking Cradle and Handset LED Indicators 1 10 2 Using the Basic Features of Your Polycom CX400 Cordless PRONG c E E E E S EA E ene Placing a Call pesse crne Gees eede ERR ER OE RE EIER EER ER EE E 2 2 Answering a Call 2 5 oroar disi Bees EE ERR ETATER EAE 2 3 Ending a Call ee eriari t phe ees dod ab e P Te o n 2 4 Muting the Microphone sssssssesseeeee eee 2 5 Adjusting the Volume 0 00 eese 2 5 Putting a Callon Hold ssssssssssseess eese 2 6 Forwarding Calls select ere Hp RE Rt re Rb s 2 6 Using Voice Mail 4 neci re e e eet ree ee e eek ree n 2 7 Using a Headset esee EE ee thu RR ets rote teg 2 8 Using Speakerphone Mode 0 cece eee eee eee ee 2 8 Controlling a Microsoft PowerPoint Slide Show 2 8 User Guide Polycom CX400 Cordless Phone vi Restarting Your Pho
6. If headsets are deployed in high static environments where users frequently disconnect and re connect the headset to the phone it is possible that the phone can be damaged by electrostatic discharge ESD You should take precautions to avoid excessive static buildup in your environment This can include humidity control and removal of synthetic materials near the phone location Antistatic spray applied to carpets in the workplace can reduce the level of static buildup Features of Your Polycom CX400 Cordless Phone The features of the Polycom CX400 cordless phone are 1 ee m o9 Earpiece Graphic Display Shows presence information call status date time message waiting and other data Power End Call Key End calls or turn the handset on or off Speakerphone Key Allows for hands free communication during calls Handset Status LED Shows the handset status Microphone Mouthpiece Microphone Mute Key Mutes local audio during calls so that others cannot hear you Call Key Start calls Headset Jack Allows you to place and receive calls through an optionally connected headset Getting Started with Your Polycom amp CX400 Cordless Phone 10 Volume Key Use to adjust the volume of the handset speakerphone and headset speaker and ringer if not in a call 11 Microsoft PowerPoint Microsoft Office Communicator Switch Allows you to switch between Microsoft PowerPoint Viewer and Microso
7. hemm fid Dirrettiva 1999 5 EC Kaavat Alul rott Polycom UK Ltd nyilatkozom hogy a Polycom CX400 megfelel a gyar vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b Hungarian EE CE el r sainak Norsk Polycom UK Ltd erkl rer herved at utstyret Polycom CX400 er i samsvar med Norwegian de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Polski Niniejszym Polycom UK Ltd o wiadcza ze Polycom CX400 jest zgodne z Polish zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Portugu s Polycom UK Ltd declara que este Polycom CX400 est conforme com os Portuguese requisitos essenciais e outras disposi es da Directiva 1999 5 CE Slovensko Polycom UK Ltd izjavlja da je ta Polycom CX400 v skladu z bistvenimi Slovenian zahtevami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Slovensky Polycom UK Ltd t mto vyhlasuje e Polycom CX400 spl a z kladn Slovak po iadavky a v etky pr slu n ustanovenia Smernice 1999 5 ES SUG Polycom UK Ltd vakuuttaa taten etta Polycom CX400 tyyppinen laite on Euh direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden Finnish 2 ehtojen mukainen Harmed intygar Polycom UK Ltd att denna Polycom CX400 star Svenska s i dde v li kabsk h vri i Swedish verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 199
8. information visual presence and voice mail indicators The Polycom CX400 cordless phone also acts as a wireless Microsoft PowerPoint slide show controller This chapter contains Parts List e Assembling Your Polycom CX400 Cordless Phone Features of Your Polycom CX400 Cordless Phone Before You Use Your Polycom CX400 Cordless Phone To read about the phone s basic features refer to Using the Basic Features of Your Polycom CX400 Cordless Phone on page 2 1 User Guide Polycom CX400 Cordless Phone If you require additional information or assistance with your new phone contact your system administrator Note Before you connect your Polycom CX400 cordless phone to your computer you must have Microsoft Office Communicator 2007 installed and running on your computer Your computer also needs to be running Windows XP Service Pack 2 or Windows Vista No other drivers or software are required Parts List The following components are included in your Polycom CX400 cordless phone package e Polycom CX400 cordless phone handset Cradle with integrated USB cable Getting Started with Your Polycom CX400 Cordless Phone e Lithium Polymer Battery Quick Start Guide and registration card Q Check this list before installation to ensure that you have received each item If you are missing any items contact your system administrator Assembling Your Polycom CX400 Cordless Phone This section describes ho
9. mh ull aD 12 41 pm 12 42 pm L Thu 12 31 meal oo Thy 12 31 To answer an incoming call with Microsoft Office Communicator 2007 gt Click the caller s name or phone number in the Microsoft Office Communicator 2007 notification window The call will be connected to the handset Ending a Call To end a call with the Polycom CX400 cordless phone gt Press the End Call key if your are using the handset the speakphone mode or the optional headset Peter Connelly Available Dave Natsuhara 12 46 pm Thu 12 3 Using the Basic Features of Your Polycom amp CX400 Cordless Phone To end a call with Microsoft Office Communicator 2007 gt Press End Call soft key in the Microsoft Office Communicator 2007 conversation window Muting the Microphone During a call press the Microphone Mute key on the handset The microphone mute icon appears on the graphic display indicating that the other party cannot hear you Peter Connelly Available 12 41 pm Thu 12 31 Microphone mute applies to calls using the handset headset and speakerphone You can still hear all other parties while mute is enabled To turn off microphone mute press the Microphone Mute key again Adjusting the Volume Pressing the handset Volume key adjusts handset earpiece volume or the headset volume if using an optional headset If general computer sounds are directed to the handset ringing for an incoming call and other compute
10. properly set up use and care for the Polycom CX400 can increase the risk of damage to the Polycom CX400 or possible serious injury To ensure personal safety this product must be used with NRTL Listed UL CSA ETL etc and or CE marked Information Technology equipment Warning This equipment may become inoperable if electrical power fails or broadband internet access is interrupted Any changes or modifications not expressly approved by Polycom could void the user s authority to operate this device No serviceable parts included WARNING battery safety There is a risk of explosion if the lithium battery is replaced by an incorrect type Replace only with the same or equivalent type as recommended by the manufacturer Dispose of a used battery according to the manufacturer s instructions ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig handtering Udskiftning ma kun ske med batteri af samme fabrikat og type Lev r det brugte batteri tilbage tilleveranderen Disposal of Waste Electrical amp Electronic Equipment in the European Union and Other Countries with Separate Collection Systems This symbol on the product or its packaging means that this product must not be disposed of with your household waste Instead it is your responsibility to hand this over to an applicable collection point for the recycling of electrical and electronic equipment This separate collection and recycling will help to conserve natural resources and
11. the PowerPoint Microsoft Office Communicator Switch to the Microsoft Office Communicator position to resume using the handset as a phone Restarting Your Phone On rare occasions your phone may experience a problem that will require it to be restarted Contact your system administrator before doing so User Guide Polycom CX400 Cordless Phone To restart the phone Remove and replace the battery Unplug the phone from the computer then plug it back in The restart process will begin Upgrading Your Phone s Firmware 2 10 Your Polycom CX400 cordless phone handset and cradle contain firmware that implements the phone s functionality From time to time Polycom may provide updated firmware that will enhance the operation of your phone You or your system administrator may elect to perform the task of upgrading your phone s firmware A special cable will be needed to upgrade firmware on the handset This cable along with upgrade instructions will be made available in a Firmware Upgrade Kit that may be purchased separately If a firmware upgrade becomes necessary Polycom will make upgrade kits available AII information will be provided by Polycom Technical Support at http www polycom com support voice Troubleshooting Your Polycom CX400 Cordless Phone This chapter presents problems likely causes and corrective actions Problems are grouped as follows Power and Startup Controls Making and Receiving Calls Acc
12. 00 handset and cradle 1 Press and hold Power On key for at least three seconds until the display appears Skip this step if it was performed as mentioned above 2 Press and hold Microphone Mute key for at least three seconds L Micro Mute 3 Press Pairing key on cradle o PAIR A When the handset and cradle are paired the cradle is connected to a personal computer running Microsoft Office Communicator 2007 and Getting Started with Your Polycom amp CX400 Cordless Phone you are logged in your account name appears on the graphic display along with your presence state Peter Connelly Available 12 41 pm Thu 12 31 Connecting the Optional Headset To connect the optional headset 1 Connect the headset optional to the headset jack on the side of the phone The handset accommodates a headset with a 2 5 mm plug E Polycom recommends the use of a high quality headset for use with the Polycom CX400 cordless Phone Any headset with a 2 5 mm plug designed for use with POLYCOM mobile phones will work with the Polycom CX400 cordless phone Any of these headsets may provide adequate performance but in general they will not provide the same high quality audio as the Polycom CX400 cordless phone This is because they are not designed to work with the same high fidelity wide audio bandwidth that the Polycom CX400 cordless phone is designed for User Guide Polycom CX400 Cordless Phone Note
13. 9 5 EG Safety Notices 5 User Guide Polycom CX400 Cordless Phone Safety Notices Index A adjusting volume 2 5 answering calls 2 3 assembling your phone 1 3 C calls ending 2 4 on hold 2 6 using speakerphone 2 2 2 8 with handsets 2 2 with headsets 2 2 2 8 charging the handset 1 4 conference calls 2 3 configuring Microsoft Office Communicator 2007 1 9 connecting the headset 1 7 connecting to computer 1 3 E ending calls 2 4 F features list of 1 8 forwarding calls 2 6 G getting started 1 1 H handset answering a call 2 4 charging 1 4 placing a call 2 2 headset answering a call 2 4 2 8 connecting 1 7 placing a call 2 2 2 8 holding calls 2 6 M microphone muting 2 5 Microsoft Office Communicator 2007 1 9 2 2 Microsoft PowerPoint slide show 2 8 P pairing handset and cradle 1 5 parts list 1 2 phone location 1 9 placing calls 2 2 Polycom CX400 adjusting volume 2 5 answering calls 2 3 assembling 1 3 calls on hold 2 6 charging the handset 1 4 connecting to computer 1 3 ending calls 2 4 features list of 1 8 2 1 figure features 1 8 first time use 1 9 forwarding calls 2 6 getting started 1 1 headset 1 7 illustration 1 2 microphone muting 2 5 pairing handset and cradle 1 5 parts list 1 2 phone location 1 9 placing calls 2 2 restarting phone 2 9 speakerphone 2 8 troubleshooting 3 1 upgrading firmware 2 10 USB connection 1 3 voice mail 2 7 R restart
14. L CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 User Guide Polycom CX400 Cordless Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of P
15. Z ATIAITHZEIZ KAI TIZ AOITTEX i ZXETIKEZ AIATA EIZ TH OAHMAZ 1999 5 EK Francais Par la pr sente Polycom UK Ltd d clare que l appareil Polycom CX400 est French conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Islenska H r me l sir Polycom UK Ltd yfir pvi a Polycom CX400 er samr mi vi Icelandic grunnkr fur og a rar kr fur sem ger ar eru i tilskipun 1999 5 EC Italiano Con la presente Polycom UK Ltd dichiara che questo Polycom C 400 Italian conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE Latviski Ar o Polycom UK Ltd deklar ka Polycom CX400 atbilst Direkt vas 1999 5 EK Latvian b tiskaj m pras b m un citiem ar to saist tajiem noteikumiem Safety Notices 4 Safety Notices Safety and Compliance Continued Lietuviu Siuo Polycom UK Ltd deklaruoja kad Sis Polycom CX400 atitinka esminius Lithuanian reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Hierbij verklaart Polycom UK Ltd dat het toestel Polycom CX400 in Nederlands ex d ile ei d d bepali Dutch overeenstemming is met de essenti le eisen en de andere relevante bepalingen i van richtlijn 1999 5 EG Malti Hawnhekk Polycom UK Ltd jiddikjara li dan Polycom CX400 jikkonforma mal Maltese htigijiet essenzjali u ma provvedimenti ohrajn relevanti li
16. connector into another USB port where the power is known to be working Using one of the computer s own USB ports will normally solve this issue The handset and cradle appear to be fine but there is no interaction between the handset and the Microsoft Office Communicator 2007 client There may be problems with your Microsoft Office Communicator 2007 client software or with the Microsoft Office Communications Server 2007 software Contact your system administrator to ensure your account is configured properly and that your Microsoft Office Communicator 2007 client software and the Microsoft Office Communications Server 2007 software are properly installed and configured Controls Making and Receiving Calls Troubleshooting Your Polycom amp CX400 Cordless Phone Symptom Problem Corrective Action The Polycom CX400 handset keys do not provide call control as described in this guide Your Microsoft Office Communicator 2007 client or your Microsoft Office Communications Server 2007 System may not be configured properly Contact your system administrator to ensure your account is configured in Enterprise Voice mode Your computer s USB port may not be operating correctly Do the following steps Plug your Polycom CX400 cordless phone into another USB port that is known to be working Unplug your Polycom CX400 cordless phone and reboot your computer Then reconnect your Polyco
17. e Conversation window opens shows you as the leader of the conference and displays status for each of the conference call participants Note Conferencing must be enabled by your system administrator Answering a Call When you get an incoming voice call Microsoft Office Communicator 2007 displays a notification pop up in the lower right corner of your computer s display and a new message tone is played The popup provides contextual information about the caller to help you decide whether to accept the call and it provides a variety of controls for handling the call At the same time the handset display will light up and present information about the incoming call 2 3 User Guide Polycom CX400 Cordless Phone When the notification pop up appears you can answer the call with the Polycom CX400 cordless phone or with Microsoft Office Communicator 2007 To take any other action perform those actions in the Microsoft Office Communicator 2007 client window Those other actions could be one of declining the call responding with an instant message setting your presence status to Do Not Disturb for the next 30 minutes or redirecting the call to another number device or to your voice mail To answer an incoming call with the Polycom CX400 cordless phone Press the Call key to answer the call The call is connected to the handset Peter Connelly e Peter Connelly Available In a call 00 01 31 Dave Natsuhara Dave Natsuhara
18. ess to Screens and Systems Displays Audio Microsoft Office Communicator 2007 If you still need assistance contact your system administrator User Guide Polycom CX400 Cordless Phone Power and Startup Symptom Problem Corrective Action The handset appears to be dead with no LEDs or display the cradle has power as indicated by LEDs that are steady or flashing The Polycom CX400 handset has no power The battery has become discharged Do the following steps Ensure that the handset is powered on by holding the Power End Call key for at least 3 seconds Place the handset in the cradle and recharge the battery The cradle s red LED will illuminate indicating that the handset battery is being charged The Handset Status LED is blinking red or the Critical Battery indicator shows in the handset display Peter Connelly Available The handset battery is critically low and needs to be charged Place the handset in the cradle and recharge the battery The cradle s red LED will illuminate indicating that the handset battery is being charged None of the LEDs in cradle light up and the handset battery is not being recharged The cradle is not receiving power Do one of the following steps e Verify that the USB port provides power Some USB ports may not be powered This may occur when using an unpowered USB hub or a USB port on a peripheral like a keyboard Try plugging the
19. ft Office Communicator modes Note In PowerPoint Viewer mode Volume Down moves to the next slide and Volume Up moves to the previous slide Before You Use Your Polycom CX400 Cordless Phone Phone Location Place your Polycom CX400 cordless phone in a well ventilated flat level clean and dry location near your computer Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone Before using your Polycom CX400 cordless phone you must verify that the Microsoft Office Communicator 2007 audio settings are properly configured to route incoming and outgoing voice to and from your Polycom CX400 cordless phone To verify or configure Microsoft Office Communicator 2007 l Start the Microsoft Office Communicator 2007 application 2 In the Microsoft Office Communicator 2007 title bar click the down arrow near the upper left corner 3 Select Tools click Set up Audio and Video and then follow the instructions in the Set Up Audio and Video wizard a Inthe wizard ensure that the Speaker and Microphone device options are both set to Polycom CX400 for the Handset or Headset setup pages Click Next b For the Speaker Microphone or Speakerphone setup page select your computer s sound card for the speaker device and the Polycom CX400 for the microphone device You may need to select Custom in the top text box to enable you to properly select the speaker and microphone Click Next c If you want ringing and ot
20. ft key in the Microsoft Office Communicator 2007 window or press the Call key on the Polycom CX400 handset again to resume the call More than one caller may be put on hold at a time In this case repeatedly pressing the Call key on the handset will cycle through the held calls one by one Note As using the Hold feature typically generates music or a beeping tone avoid putting a conference call on hold Forwarding Calls You can configure your Microsoft Office Communicator 2007 to forward all incoming calls to another party known as static forwarding Using the Basic Features of Your Polycom amp CX400 Cordless Phone To enable call forwarding to another party 1 In the Microsoft Office Communicator 2007 window select the Forwarding icon to the right of your name 2 Onthe Forwarding screen select the forwarding rule that you want to apply 3 If you are forwarding to another contact or phone number select the contact name or enter the phone number that you want to forward your calls then select OK 4 Onthe Forwarding screen select OK The forwarding icon appears on the right hand side of the graphic display e Peter Connelly t Away 12 41 pm Thu 12 31 m e ao Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone The presence of new voice mail messages is indicated by a New voice mail on the Polycom CX400 handset e Peter Connelly Available
21. her sounds made by your computer to output from the Polycom CX400 earpiece select the Polycom CX400 to User Guide Polycom CX400 Cordless Phone be the device for the Sounds setup page Otherwise ensure that your PC sound output device is selected d Check Finish to exit the wizard Note Contact your system administrator to ensure your account is configured in Enterprise Voice mode Usage Guidelines To navigate through menus to enter data and instructions on how to use Microsoft Office Communicator 2007 refer to the Microsoft Office Communicator 2007 help and documentation Docking Cradle and Handset LED Indicators The Polycom CX400 cordless phone cradle has two LEDs that provide information about battery charging and connection status The handset has an LED that indicates the state of the handset The various states and interpretations are described in the following table LED State Description Cradle Red Charging Off The handset is fully charged or cradle is not LED receiving power On The handset is charging Cradle Green Off The cradle is not receiving power USB cord Connection LED may be unplugged or the computer may be turned off On The cradle is powered and radio frequency link is established with handset Slow There is no radio frequency link between Flashing handset and cradle the handset may be off Fast The cradle is attempting to pair with the Flashing handset the handset ma
22. hich audio output is directed to the computer s more powerful speakers The handset s microphone is still used for voice input The specific behavior of the speakerphone mode depends on the settings used in the Set Up Audio and Video wizard For more information refer to Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone on page 1 9 To use Speakerphone mode press the Speakerphone key during a call Pressing this key will toggle between speakerphone and handset audio output Controlling a Microsoft PowerPoint Slide Show The Polycom CX400 cordless phone handset has a special mode that allows it to be used as a wireless controller for Microsoft PowerPoint slide show presentations Using the Basic Features of Your Polycom amp CX400 Cordless Phone To use the handset as a Microsoft PowerPoint slide show controller 1 Open a Microsoft PowerPoint presentation on your computer The Polycom CX400 cordless phone cradle must be attached to this computer In Microsoft PowerPoint put the presentation in Slide Show mode On the handset move the PowerPoint Microsoft Office Communicator Switch to the PowerPoint position The handset display will change to slide show controller mode slide viewer 20 b ee 4 Usethe Volume key on the side of the handset to move to the next slide down previous slide up in the slide show Previous slide viewer Next Slide POLYCOM 5 When finished return
23. his warranty gives you specific legal rights which may vary depending on local law Copyright Notice The software contained in this product may be copyrighted by Polycom and or one or more of its licensors Copyright 2007 Polycom Inc THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2007 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made
24. iece but is too quiet to hear easily Normally ringing sounds are directed to the computer s speakers but the audio settings in Microsoft Office Communicator are not set correctly Adjust the audio settings in Microsoft Office Communicator 2007 to ensure that speaker audio for general computer sounds is directed to your computer s speakers For more information refer to Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone on page 1 9 You can no longer hear general PC sounds through your PC s speakers All computer sounds now seem to be directed to the handset s earpiece Normally ringing sounds are directed to the computer s speakers but the audio settings in Microsoft Office Communicator are not set correctly Adjust the audio settings in Microsoft Office Communicator 2007 to ensure that speaker audio for general computer sounds is directed to your computer s speakers For more information Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone on page 1 9 Microsoft Office Communicator 2007 Troubleshooting Your Polycom amp CX400 Cordless Phone Symptom Problem Corrective Action The Microsoft Office Communicator 2007 client is not working properly There may be problems with the Microsoft Office Communicator 2007 client software or with Microsoft Office Communications Server 2007 Contact your system administrato
25. igent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 Safety Notices Safety and Compliance Usage and Cleaning e Use in accordance with these instructions Do not use near any heat sources e Only use attachments accessories specified by Polycom e Clean only with dry cloth Operating Environment This device is rated as a commercial product for operation at 41 F 5 C to 95 F 35 C WARNING Electrical Safety Failure to
26. ing phones 2 9 Index 1 User Guide Polycom CX400 Cordless Phone S speakerphone answering a call 2 4 2 8 placing a call 2 2 2 8 T troubleshooting audio problems 3 7 calling problems 3 5 control problems 3 3 display problems 3 5 Microsoft Office Communicator 2007 problems 3 7 power and startup problems 3 2 screen and system problems 3 4 U upgrading firmware 2 10 USB connection 1 3 useful phone tips 1 10 V voice mail 2 7 volume adjusting 2 5 Index 2
27. is chapter contains instructions on e Placing a Call e Answering a Call Endinga Call e Muting the Microphone e Adjusting the Volume e Putting a Call on Hold e Forwarding Calls Using Voice Mail User Guide Polycom CX400 Cordless Phone Placing a Call Using a Headset e Using Speakerphone Mode Controlling a Microsoft PowerPoint Slide Show e Restarting Your Phone Upgrading Your Phone s Firmware To troubleshoot issues with the phone refer to Troubleshooting Your Polycom CX400 Cordless Phone on page 3 1 This guide only describes how to use the Polycom CX400 cordless phone with Microsoft Office Communicator 2007 For more information on how to use Microsoft Office Communicator 2007 refer to your Microsoft documentation If you require additional information or assistance with your new phone contact your system administrator Calls are made from the Microsoft Office Communicator 2007 desktop client where a contact is selected and the call is initiated During a call you can alternate between handset headset or speakerphone modes by pressing the Speakerphone key or plugging in a headset OQ o9 1 Do one of the following steps to make the Microsoft Office Communicator 2007 client window the active window Speakerphone Key To place a call a Use your computer to make the Microsoft Office Communicator 2007 window active b Press the Call key on the handset Using the Basic Features
28. m to a USB port that is known to be working Your handset and cradle may not be properly paired In the screenshot below the handset is not paired to the cradle Peter Connelly Disconnected 12 41 pm Thu 12 31 Re pair your handset and cradle Refer to Pairing the Polycom CX400 Handset and Cradle on page 1 5 User Guide Polycom CX400 Cordless Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response from key The Polycom CX400 cordless Do one of the following steps presses phone is not in active state Press the keys more slowly Make a call to the phone to check for inbound call display and ringing as normal The Polycom CX400 cordless Your handset display shows Your handset may be paired with another user instead of you another user s cradle phone is not paired to the cradle Do the following steps Verify that the Polycom CX400 handset is paired to the cradle In the screenshot below the handset is not paired to the cradle Peter Connelly Disconnected Refer to Pairing the Polycom CX400 Handset and Cradle on page 1 5 Do the following steps Determine which cradle that your handset is paired to Ensure that you have not inadvertently swapped handsets with another user Refer to Pairing the Polycom CX400 Handset and Cradle on page 1 5 If it is not paired with your cradle re pair your handset Displays Trouble
29. ne 51 ties Added RE ERE ERR ER VIE 2 9 Upgrading Your Phone s Firmware ssssssssssss 2 10 3 Troubleshooting Your Polycom CX400 Cordless Phone 3 1 Power and Startup oe erectiei Ae ewe eem ee Ie d eee een 3 2 Controls Making and Receiving Calls 00 00000 3 3 Access to Screens and Systems 0 0000 e eee eee eee 3 4 Displays sace t p e E bebe eb dan E SEO EBS PEE EPOR FERE me 3 5 AUIGIO sue ache ue erbe ree oR Hue ra ut dr eeu au tir 3 6 Microsoft Office Communicator 2007 1 0 eee ee 3 7 Safety Notices 2 2 2 4 Safety Notices 1 Index eeeee RR RRRRR n Oes Index Getting Started with Your Polycom CX400 Cordless Phone This chapter provides basic installation instructions and information for obtaining the best performance with your Polycom CX400 cordless phone The Polycom CX400 cordless phone provides a flexible and efficient means to access the advanced communication functions of Microsoft Office Communicator 2007 The Polycom CX400 cordless phone supports advanced functionality including e A cordless handset that frees users from being tied to their desktops e Advanced digital wireless technology that provides a range of up to 33 feet 10 meters High definition audio for best possible voice and video calls Convenient buttons for controlling calls e Driver less plug and play installation Highresolution color LCD that provides call
30. of Your Polycom amp CX400 Cordless Phone 2 Selecta contact in the Microsoft Office Communicator 2007 client window 3 Do one of the following steps in Microsoft Office Communicator 2007 to start the call a Double click on the contacts name in the Microsoft Office Communicator 2007 client window to open a conversation window then click on the Phone icon in that window b Click on the phone icon next to the contact s name in the contact list The handset will be activated and the progress of the call can be heard on the handset When the called party answers the handset display will appear e Peter Connelly In a call Dave Natsuhara 12 42 pm Thu 12 31 iD m ao To search for and call a contact in Microsoft Office Communicator 2007 type the first or last name of the contact or the full name of the contact in the search box of Microsoft Office Communicator 2007 client window Search results will display after you have partially typed the contact s name To make a voice call to multiple contacts like a conference call hold the CTRL key in the Contacts list and select the contacts you want to connect to When you get to the last contact you want to call right click the contact click Start a Conference Call and then select the number you want to start the conference call with When you select the number or device to start the conference the call is initiated and the participants are invited to the call At this point th
31. olycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negl
32. prevent potential negative consequences for human health and the environment due to the possible presence of Hazardous substances in electrical and electronic equipment which could be caused by inappropriate disposal For more information about where to drop off your electrical and electronic waste please contact your local city or municipality office your household waste disposal service or the shop where you purchased this product Refer to http ec europa eu environment waste weee index_en htm for additional information on WEEE Safety Notices 3 User Guide Polycom CX400 Cordless Phone Safety and Compliance Continued FCC Part 15 Class B This product was tested and complies with the limits for a Class B digital device under Part 15 of the U S Federal Communications Commission FCC rules and is subject to these conditions It may not cause harmful interference Canada ICES 003 and must accept any interference received including any that causes undesired operation This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Not intended for use in machinery medical or industrial applications CE This Polycom CX400 has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC and 2006 95 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough
33. r sounds are heard through the handset earpiece The loudness of these sounds will also be affected by the volume setting If general computer sounds are directed to the computer s speakers as recommended by Polycom the handset volume key will not have an effect on these sounds For more information refer to Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone on page 1 9 The volume setting for the handset and optional headset may also be adjusted when you are not in a call During a call if you are using the speakerphone mode the volume of the computer s speakers will be determined by the computer s volume settings and will not be affected by the volume key on the handset For more User Guide Polycom CX400 Cordless Phone information on speakerphone mode and its use of your computer s speakers refer to refer to Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone on page 1 9 Putting a Call on Hold During a call you may place a call on hold This may be done on the handset or in Microsoft Office Communicator 2007 To put a call on hold Press the Hold soft key in the Microsoft Office Communicator 2007 window or the Call key on the Polycom CX400 handset This will put the current call on hold and will be indicated on the handset s graphic display by the hold banner e Peter Connelly In a call Dave Natsuhara 12 43 pm m wil oo Press the Hold so
34. r to ensure your account is configured properly and that your Microsoft Office Communicator 2007 client software and the Microsoft Office Communications Server 2007 software are properly installed and configured User Guide Polycom CX400 Cordless Phone Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTA
35. s LED is flashing red return it to the cradle to recharge You may proceed to the next section Pairing the Polycom CX400 Handset and Cradle without waiting for the handset battery to fully charge Pairing the Polycom CX400 Handset and Cradle The process of pairing the handset and cradle associates a specific handset with a specific cradle This avoids interference when several Polycom CX400 cordless Phones are used within range of one another The right hand green LED on the front of the cradle indicates whether the handset is paired with the USB cradle The mapping is Steady green Paired e Fast flashing green Waiting for pairing Slow flashing green No radio frequency link established The handset may be turned off or may be out of range of the cradle User Guide Polycom CX400 Cordless Phone The handset and cradle are paired at the factory If you find that you need to re pair the handset and the cradle follow the instructions in this section To determine if your handset is already paired l Press and hold Power On key for at least three seconds until the display appears 2 Ifthe right hand green LED on the front of the cradle is steady green the handset is paired with the USB cradle and you may proceed directly to the next section Connecting the Optional Headset 3 Iftheright hand green LED on the front of the cradle is flashing green continue with the steps in this section To pair the Polycom CX4
36. shooting Your Polycom amp CX400 Cordless Phone Symptom Problem Corrective Action There is no display on the Polycom CX400 handset The cradle is not receiving power or the handset battery is discharged Refer to Power and Startup on page 3 2 The display shows incorrect information even though the handset appears healthy The display may show information for another user The display may not show any user specific information at all There may be a problem with Microsoft Office Communicator 2007 or Microsoft Office Communications Server 2007 Contact your system administrator to ensure your account is configured properly and that your Microsoft Office Communicator 2007 client software and the Microsoft Office Communications Server 2007 software are properly installed and configured The handset may not be properly paired or your handset may be paired with another user s cradle Do the following steps e Check that you have not accidentally swapped handsets with another user and ensure that suspect handsets are actually being used with their own cradles f necessary re pair your handset and cradle Refer to Pairing the Polycom CX400 Handset and Cradle on page 1 5 The display is flickering Certain types of older fluorescent lighting may cause the display to appear to flicker Do one of the following steps e Move the Polycom CX400 cordless phone away from the lights
37. to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the Polycom CX400 cordless phone which enables a new era in unified communications currently unavailable with traditional desktop phones Connecting a Polycom CX400 cordless phone to a computer running Microsoft Office Communicator 2007 allows you to place and receive telephone calls over your IP network connection This User Guide provides everything you need to quickly use your new phone Verify with your system administrator that the network is prepared for configuring your Polycom CX400 cordless phone you are provisioned in Microsoft Office Communications Server 2007 and your network is correctly configured As well read the Parts List and Safety Notices sections in this guide before you set up and use the Polycom CX400 cordless phone This information can also be found at http www polycom com support voicedocumentation User Guide Polycom CX400 Cordless Phone Contents About This Guide eere Hil 1 Getting Started with Your Polycom CX400 Cordless dio PCT B Parts E19 i ach e tei eie Uh e Qr be teret elegans 1 2 Assembling Your Polycom CX400 Cordless Phone 1 3 Connecting Your Polycom CX400 Cordless Phone to Your Compultef esaeren Iorin am eae er
38. w to assemble your Polycom CX400 cordless phone Connect the Polycom CX400 cordless phone to your computer Charge your Polycom CX400 handset e Pair the handset and cradle if required e Connect headset optional If your phone is already assembled connected to your computer and paired with the cradle go directly to Features of Your Polycom CX400 Cordless Phone on page 1 8 Connecting Your Polycom CX400 Cordless Phone to Your Computer To connect the Polycom CX400 Cordless Phone to your computer l Unclip the USB connector from the bottom of the cradle and gently pull on the cord to extract a suitable length of cord from the spool inside the base The cord can be extended to about 30 inches 75 cm User Guide Polycom CX400 Cordless Phone 2 Connect the USB connector to a USB 1 1 or 2 0 port on your computer Charging the Polycom CX400 Handset Battery To charge the handset battery 1 Insert the battery into the handset Getting Started with Your Polycom amp CX400 Cordless Phone 2 Place the handset into the cradle While the phone is charging the cradle s left hand charging LED is steady red and if the handset is turned on the handset status LED is green When the phone is completely charged the cradle s charging LED turns off This may take 1 to 2 hours or more The handset status LED stays green as long as the handset is on and the battery retains a charge Note When the handset statu
39. y be off Handset Status LED Off The handset is off whether it is in the cradle or not Green The handset is on whether it is in the cradle or not Flashing The handset battery is low when handset is Red out of cradle Using the Basic Features of Your Polycom CX400 Cordless Phone Your Polycom CX400 cordless phone is designed to be used like a regular handset but you place calls using the Microsoft Office Communicator 2007 client window Calls may be answered using the phone or the Microsoft Office Communicator 2007 client window The handset includes display capabilities with presence up to a 33 foot 10 meter reception range and up to 10 hour talk time Once installed and configured the Polycom CX400 cordless phone and Microsoft Office Communicator 2007 work in a tightly integrated manner Voice input and audio output will be through the handset or optionally connected headset whenever Microsoft Office Communicator 2007 is used If speakerphone mode is selected on the handset audio output will be through the computer s speakers Most actions to handle calls for example placing answering and placing on hold are performed using the Microsoft Office Communicator 2007 application Some actions are also performed using only the keys on the handset Other actions use the handset and desktop client together This chapter provides basic operating instructions for the Polycom CX400 cordless phone Th
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