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Polycom 1725-16824-001 User's Manual

1. Customizing Your Phone To enable or disable this setting tap the Auto Start Video Tx field s highlighted box From the drop down list tap Enabled or Disabled The default setting is Enabled Note If you disable this setting you can still transmit video on a call by call basis To transmit video during a specific call see Handling Video Calls on page 3 3 However your phone will not automatically transmit video at the start of the next call unless you enable the setting beforehand If you enable or disable this setting the change will affect the next call not the current call Auto Video Full Screen This setting automatically enables your phone to display far site video on the full screen when you answer a call from a video endpoint When you disable this setting far site video will display in the window in the center of the touch screen To enable or disable this setting tap the field name and then tap the field s highlighted box From the drop down list tap Enabled or Disabled The following figure shows what displays when you enable your phone to display far site video on the full screen when you answer a call from a video endpoint Depending on the video endpoint you may or may not see black bars User Guide for the Polycom VVX 1500 D Phone Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen Adjust the appearance of video images so that the video that d
2. a counter indicating the number of new missed calls you have To view information about the missed call s tap the icon on the touch screen or navigate see Viewing Call Lists on page 2 44 to your Missed Calls list After you view the missed calls the icon on the touch screen disappears The following figure shows the missed calls icon on the touch screen Wednesday February 4 1 30 PM 1952 EN Lauren Gates at Jack Jones Q Milton Stone aN Teresa Swift EN Z Wong P New Call New Te Forward ei User Guide for the Polycom VVX 1500 D Phone Viewing Call Lists Managing Call Lists 2 44 You can access any call list from the Call Lists menu or you can quickly access missed calls from the idle screen To view a call list gt gt Do one of the following r gt Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or e From the idle screen use these shortcuts To view the received calls list press the Left arrow key To view the missed calls list press the Down arrow key Or if you haven t viewed a recently missed call yet tap the missed call icon that displays on the status bar on the touch screen To view the placed calls list press the Right arrow key You can clear all the records in a call list or just one record You can also choose a record in a list and return the call store the call details in your local Contact Directo
3. Customizing Your Phone Disabling and Stopping Video You can disable or stop the transmission of near site video However you cannot disable or stop far site video If your phone receives far site video your phone always displays far site video By default your phone always transmits near site video unless you do the following e Stop the transmission of near site video on a call by call basis During a call you can choose to start and stop video at any time For more information see Handling Video Calls on page 3 3 e Disable your phone from automatically transmitting near site video at the start of all calls If you disable your phone in this way you still have the option to start and stop video during the call For more information see Updating Video Settings on page 2 26 If you stop or disable video fa will display next to near site video The following figure shows what the touch screen looks like when you stop or disable video Wednesday February4 1 30 PM 9 1952 EN Lauren Gates aN JackJones To Jack Jones IERE EN Milton Stone aN Teresa Swift al aN ZWong Start Video Full Screen Swap Back Ea SSS gt ie Y User Guide for the Polycom VVX 1500 D Phone The following figure shows what the touch screen looks like when the far site stops or disables video Wednesday February4 1 30 PM EN Lauren Gates EN Jack Jones To Jack Jones
4. an Se i Background R 1952 SsC Ff aN Lauren Gates Rack jack Jones Local File NY EN Milton Stone EN Teresa Swift aN Z Wong Back Select me 2 Tap the background image you want and then tap the Select soft key 3 Tap to return to the idle screen User Guide for the Polycom VVX 1500 D Phone Setting Up a Screen Saver Note Note POLYCOM Note Adding a screen saver to your phone is an optional feature and may not be supported on your system For more information see your system administrator You may want to view your pictures like a slide show or just view one picture without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time This is the Picture Frame feature For more information see Displaying the Pictures that are on Your USB Flash Drive on page 2 14 You can set up a screen saver to display the pictures stored on a USB flash drive The screen saver will automatically start each time your phone is idle a certain amount of time You can stop the screen saver at any time and return to the idle screen by tapping the touch screen If your phone is idle again for a specified period of time the screen saver will start again To set up a screen saver of your pictures you need to set up certain screen saver settings place your pictures on a USB flash drive and attach the USB flash drive to the phon
5. all aol ce at m NV 48V DC LAN PC HEADSE ANDSET D g Ae pa Cs Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you Getting Started with Your Phone Adjusting the Camera To transmit video make sure you slide open the privacy shutter The following figure shows the privacy shutter centered above the touch screen Open the privacy shutter using the privacy shutter adjuster located along the top edge above the camera iii OY ee ZN t You can adjust the angle of the camera by rolling the camera barrel located directly behind the camera lens The following figure shows how to adjust the camera up or down For information on adjusting your camera to achieve the best settings see Updating Camera Settings on page 2 34 and Tips for When You re in Video Calls on page 1 29 User Guide for the Polycom VVX 1500 D Phone Registering the Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register yo
6. JackJones Line2 1951 Disabled aN Milton Stone aN Teresa Swift aN Z Wong So Tap the line for which you want to forward calls The Forwarding Type Select screen displays 2 Tap the forwarding type you want The options are Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive when you are already in a call 3 Do one of the following Ifyou selected Always enter a number to forward all future incoming calls to Ifyou selected No Answer do the following Inthe Contact field enter a number to forward all unanswered incoming calls to Tap the Forward After Rings field and then enter how many rings to wait before forwarding the call one ring is approximately six seconds A value of 2 is recommended Ifyou selected Busy enter a number to forward all future incoming calls to when you are already in another call Note You can also enter the URL or IP address For more information on using a URL or IP address see Placing Calls on page 3 6 Using the Basic Features of Your Phone 4 Tap the Enable soft key to confirm call forwarding If you chose to always forward calls the Line Key displays the forwarding icon to indicate that the Always forwarding type is enabled If you enabled the Busy or No Answer forwarding type the Line Key icon does not change The following figure shows Line
7. The Messages screen displays If multiple lines are set up on your phone the Line Select screen displays instead and you have to tap the line for which to listen to messages Then the Messages screen displays Wednesday February4 1 44 PM 1952 Messages Urgent 0 EN Lauren Gates EN JackjJones aN Milton Stone aN Teresa Swift LX Z Wong ila As Connect Back Clear 2 To access your mail tap the Connect soft key and then follow the voice or visual prompts on the screen To clear the message counters tap the Clear soft key 3 Tap anni ee to return to the idle screen User Guide for the Polycom VVX 1500 D Phone Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of the Polycom VVX 1500 D phone The topics include e Using Instant Messaging on page 4 1 e Using Buddy Lists on page 4 6 e Using the Busy Lamp Field on page 4 16 e Recording Calls and Conferences on page 4 17 e Playing Back Recorded Calls on page 4 23 e Using the Browser on page 4 30 e Restarting Your Phone on page 4 33 To customize your phone refer to Customizing Your Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator Using Instant Messaging Note Instant messaging is an o
8. Your system administrator will advise you which method to use If your phone is already connected to the network and a power source go directly to Connecting the Handset and Handset Cord on page 1 8 You can use one of the following methods e Connecting the Phone Using a Power Over Ethernet Source e Connecting the Phone Using AC Power User Guide for the Polycom VVX 1500 D Phone Connecting the Phone Using a Power Over Ethernet Source Using the supplied network cable the phone can be powered from a Power over Ethernet PoE compliant switch or hub Power over Ethernet is the default connection for your phone The following figure shows how to connect the phone using a PoE source To connect the phone using a PoE source gt gt Plug the network cable between the LAN jack on the phone and an available power and data port on the in line power switch Getting Started with Your Phone Connecting the Phone Using AC Power To connect the phone using AC power you require the optional AC Power Kit containing a Power Adapter and Regional Power Cord Note The regional power cord is country specific The power cord shown below may differ from the one in your kit The following figure shows how to connect the phone using AC power 48V DC LAN To connect the phone using AC power 1 Connect the network cable between the LAN jack on the phone and the LAN port on the
9. or the buddy associated with the Speed Dial Key has a status that is Be Right Back Away or Out to Lunch Line Key Use these keys to activate up to six lines that can be assigned to your phone When the phone is idle Line Keys display one of the following Registered private lines FY recistorea shared lines Unregistered lines BZA ines that have the Always call forwarding type enabled Esa ines that have Do Not Disturb enabled Line keys are either blue or green e Green lIndicates that the Line Key has an active call or an incoming call A green Line Key is associated with the calls that currently display on the touch screen active or inactive Blue Indicates that the Line Key doesn t have an active call or has an incoming call that has been minimized and placed in the inactive call group The calls associated with a blue Line Key don t currently display on the touch screen 10 Picture in Picture The small window in the corner of the touch screen that window PIP displays video By default the PIP displays the near site You can toggle the PIP to display the near site or the far site Getting Started with Your Phone Phone Icons The following table describes the icons that display on the touch screen Note Call counters only display when the icon appears next to the Line Key eS ee Buddy Status Online Busy Lamp Field BLF indicator line is idle Buddy Status Busy Do N
10. Displaying the Pictures that are on Your USB Flash Drive 2 14 Setting One of Your Own Pictures as the Background Picture 2 16 Enabling the Phone to Automatically Answer Calls 2 16 Setting the Call Rate for Video Calls 004 2 18 Changing the Backlight Intensity 000006 2 19 Updating the Rint TONE s26c1 4006 pentteeee AANE uve TANEET 2 22 Disabling and Stopping Video 0 0 ce eee eee 2 25 Updating Video Settings 0 2c eee eee ee eee 2 26 Updating Power Saving Settings 0 0 ce eee eee ee ee 2 36 Mutine the Microphone o1 2 lt 0 i0 00nd naw ide nyupuewsdeantacwene as 2 42 Adjusting the Volumes 2 0 2 242 04 2545435264 28298 diaii eia u iaa Awe 2 43 Uo EES ahead eee eee bua een eh ooh tae Coates 2 43 Viewing Call LIStS i a iou dese tesa te ieus ris niera mi oh breraa 2 44 Nanacine Call LISIS sepas eserse s eresi raais aa ai 2 44 Manap ine CONA paara E E E ER ed ate E R 2 46 Viewing Contact DIreCtOry sers Kceacc awe the news whe der oe dae 2 46 Accessing Corporate Directory 0 0 cee ec eee eee 2 47 Adding Contacts to Your Local Contact Directory 2 49 Searching for COMMAS g ccancisewrsnaoteheitdececesenssnaeed 2 55 Updating Contacts in Your Local Contact Directory 2 58 Deleting Contacts from Your Local Contact Directory 2 61 Placine Calls to COntaCts c1 lt 4os0serhdvetadioue ss ndausnduunangs 2 62 Manag
11. From the Speed Dial Information screen tap the Dial soft key The call is placed Note If you highlight a contact you can automatically place a call to the contact by picking up the handset User Guide for the Polycom VVX 1500 D Phone Placing Calls Using the H 323 Protocol Note Handling calls that use the H 323 protocol is an optional feature that your system administrator enables Your system may not support it For more information contact your system administrator If your phone supports the H 323 protocol be aware of the following limitations e You cannot forward or transfer H 323 calls e You cannot set up forwarding for lines that just use the H 323 protocol e You cannot set up shared lines for lines that use the H 323 protocol e You cannot place a call by just entering an H 323 name To place a call using an H 323 name use URL dialing mode and enter the following format for the URL lt H 323 name gt lt server name gt For example VVX101 100 100 100 100 Your system administrator can set up your phone so that it can handle calls that use either the SIP or H 323 protocol or both protocols Your phone may be set up so that a line can handle one or both protocols If your phone can handle calls using both protocols you may be able to choose the protocol to use before you tap the Dial or Send soft key or before a call is automatically placed You may also be able to choose to allow your phone to automatically sel
12. If you enable this feature the call automatically directs to your speakerphone after a certain number of rings Your system administrator sets how many times your phone rings before the call is auto answered Customizing Your Phone You can choose to mute the phone s microphone so the caller cannot hear you as well as mute video so the caller cannot see you when your phone automatically answers calls To unmute the call press To transmit video see Handling Video Calls on page 3 3 If you enable auto answer and an incoming calls arrives indicated by a flashing green status indicator on the Line Key while you are already in a call the incoming call will be automatically answered if you end the current call or place it on hold To enable your phone to automatically answer calls 1 Tap gt Settings gt Basic gt Preferences gt Auto Answer The Auto Answer screen displays Wednesday February 4 1 30 PM 1952 p 2 ii x 1952 EN Lauren Gates 392 ack Jones Auto Answer H 323 Calls aN Jack Jone Auto Answer i Milton Stone Microphone Mute lt EN Teresa Swift Video Mute aN Z Wong 2 Do the following To enable your phone to automatically answer SIP calls tap Auto Answer SIP Calls and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is No To enable your phone to automatically answer all H 323 calls
13. M Milton Stone ENI Q Teresa Swift aN Z Wong See 2 From the Instant Messages screen you can do the following Tap the Next or Previous soft key to view a specific message The first message received displays first Tocreate anew message tap the New soft key see Sending Instant Messages on page 4 3 To reply to the message tap the Reply soft key see Sending Instant Messages on page 4 3 step 3 To delete the message tap the Delete soft key 3 Tap Pn to return to the idle screen Sending Instant Messages When you send a message you can either select a message from a preset list of short messages for example Call me and Can t chat now or you can use the dialpad to type a custom message User Guide for the Polycom VVX 1500 D Phone To send an instant message Note Screen options may vary with your application Instant messaging may be accessible with a single key press Contact your system administrator about this option 1 Do one of the following Tap gt Instant Messages Tap Per gt Features gt Messages gt Instant Messages Press and then tap Instant Messages The Instant Messages screen displays If multiple lines are configured on your phone the Line Select screen displays instead and you have to select the line to send the message from Then the Instant Messages screen displays Wednesday February4 1 44
14. Tap the Submit soft key r 5 Tap ecm to return to the idle screen a To view and change your privacy list 1 Tap gt Features gt Presence gt Buddy Status gt Privacy List Tap the contact whose access you want to update Tap the Edit soft key P M Tap the Access field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled When Access is enabled you allow the contact to see your presence When Access is disabled you prevent the contact from seeing your presence The default for Access is Disabled a 5 Tap m d to return to the idle screen For more information see the Microsoft Office Communicator and Windows Messenger documentation User Guide for the Polycom VVX 1500 D Phone Using the Busy Lamp Field Note a a Busy Lamp Field BLF is an optional feature that your system administrator sets up Your system may not support it The BLF feature allows you to monitor a line on another phone so you can tell if the other line is idle or busy has an active call The lines you can monitor display under your phone s Line Key s The number of lines you can monitor is determined by the number of lines your phones has For example if your phone has one line assigned to one Line Key then you can monitor up to five other lines The following table shows the BLF icons and status indicators that display when you monitor a line on a
15. WEES EN Milton Stone EN Teresa Swift EN Wong p End Call Transfer Conference Video E Note Your system administrator can configure your phone so that your phone cannot transmit and receive video at all even on a call by call basis Updating Video Settings Note When you adjust video settings the changes will affect the next call Video settings allow you to update e Video Call Settings to enable or disable near site video at the start of all calls and to choose to display incoming video calls on the full screen or in the window in the center of the touch screen See Updating Video Call Settings on page 2 27 e Video Screen Mode to change the way video appears in the window in the center of the screen and on the full screen See Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen on page 2 30 e Local Camera View to view full screen video with or without the PIP and whether the PIP should display next to or over the full screen video See Updating the Way the PIP displays on page 2 31 e Camera Settings to change the clarity of near site video including the brightness contrast and sharpness See Updating Camera Settings on page 2 34 Customizing Your Phone Updating Video Call Settings You can customize video in these ways e Disable video so that your phone does not transmit near site video for all calls e Choose to view all i
16. 0 lowest and 6 highest The default level is 3 Flicker Avoidance adjusts the flickering caused by AC power of near site video captured by the camera sensor Tap the Select Environment field s highlighted box From the drop down list tap Auto to automatically detect flicker 50 Hz flicker avoidance for Europe and Asia or 60 Hz flicker avoidance for North America Then tap the Save soft key The default is Auto Updating Power Saving Settings Your phone is set up with a power saving mode that turns off the touch screen to conserve energy Your phone enters power saving mode after it has been idle for a certain period of time and its camera doesn t detect motion Your phone will not enter power saving mode if it detects motion for example if you are near the phone even if the phone has been idle for the period of time you specified You can configure the period of time that the phone is idle idle timeout before the touch screen turns off if the camera does not detect motion You can configure different idle timeouts for office hours and off hours evenings and weekends Customizing Your Phone During off hours the touch screen displays Off Hours Mode on the status bar Off Hours Mode Wednesday February4 7 30 PM Lauren Gates ER Jack Jones SX Milton Stone XQ Teresa Swift EN Z Wong Fonvard a During power saving mode the LED on the top right of the phone slow blinks red
17. 1952 and four Speed Dial Keys assigned to Lauren Gates Jack Jones Milton Stone and Teresa Swift Wednesday February4 1 44 PM 1952 R 1951 Lauren Gates at Eaa late Q Milton Stone aN Teresa Swift AEE S When a new entry is added to the Contact Directory it is automatically assigned a speed dial index number as well as the next available position under the Line Key s The phone populates all available positions with the contacts that have the lowest speed dial index numbers k New Call Speed Dial Keys display consecutively according to the speed dial index number the lowest speed dial index number displays first To re order Speed Dial Keys see Updating Speed Dial Keys on page 3 42 For information on assigning or updating speed dial index numbers see Updating Contacts in Your Local Contact Directory on page 2 58 For information on placing calls using speed dials see Placing Calls Using Speed Dial on page 3 10 User Guide for the Polycom VVX 1500 D Phone Adding Speed Dial Keys we POLYCOM Each time you add a contact to your Contact Directory a speed dial index number is automatically assigned to the contact If a position is available under the Line Key s the contact is automatically assigned to it and you can place a call to the contact by tapping the Speed Dial Key To assign a new Speed Dial Key 1 Tap gt Features gt Contact Directory 2 Tap the Add soft k
18. 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the Polycom VVX 1500 D phone The phone is a business media phone that combines advanced business telephony one touch video real time presence and integrated business applications into one seamless lifelike communications experience The phone provides a powerful yet flexible IP communications solution delivering excellent video and voice quality The high resolution color graphic display supplies content for call information multiple languages directory access and system status The phone supports advanced functiona
19. Directory N pens a _ a A Lauren Gates fan Jack Jones 1953 aN A CORSE Milton Stone 1955 Z Teresa Swift a Teresa Swift 1954 Y m EN Z Wong d aes damlama a 2 Tap the contact you want to delete Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 55 3 Tap the Delete soft key a mena a The contact is deleted from the directory 4 Tap Se to return to the idle screen User Guide for the Polycom VVX 1500 D Phone Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from the Corporate Directory To place a call to a contact in the local Contact Directory 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 Directory R aN Lauren Gates qd Jack Jones 1953 EN Pack ones aN Milton Stone Q Milton Stone 1955 aN Teresa Swift ca Teresa Swift 1954 Q 2 Wong Dial i Edit Back Add More a 2 Tap the contact you want to call Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 55 3 To place the call tap the Dial soft key _ o o Note If a contact is highlighted you can automatically place a call to the contact by picking up the handset Customizing Your Phone To place a call to
20. Key 1952 Wednesday February4 1 30 PM 1952 j 1952 To Jack Jones iw aN Lauren Gates EN Jack Jones aN Milton Stone aN Teresa Swift Hold Joan Smith Hold Jacklyn gt aN Z Wong 20 35 1559 20 43 1955 20 52 Hold f DELEI Transfer Conference Video ey To select a call on hold tap the call on hold New soft keys will display that apply to the selected call To resume the call tap the Resume soft key or press oe If there are more than three calls on hold tap gt or to display additional calls on hold You can also press the Right arrow key or the Left arrow key to select a call on hold To access the calls on another Line Key tap that Line Key When you tap a Line Key the first call on hold in the inactive call group for that Line Key will automatically resume Hosting Conference Calls You can create a conference with two other parties using the phone s local conference feature During a conference call your phone can exchange video with only one conference participant even if more than one participant can send video The participant with whom you exchange video depends on how you set up the conference You also have the option of choosing the participant with whom to exchange video see Managing Conference Call Participants on page 3 24 Using the Basic Features of Your Phone During a conference you have access to the conference management feature This feature allo
21. Key with the status indicator that is flashing green or tap the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives on the same or a different Line Key the following happens e A call waiting tone beeps A beep is the default call waiting tone Your system administrator can change the tone to another sound or make it silent e The status indicator on the Line Key indicator associated with the incoming call flashes green User Guide for the Polycom VVX 1500 D Phone e The call counter for the Line Key associated with the incoming call increments by one showing the number of calls associated with the Line Key including the incoming call e Caller information for the incoming call displays in a window in the center of the touch screen and the Line Key associated with the incoming call glows green After a certain length of time the window is minimized and placed in the inactive call group and the Line Key associated with the call glows blue if there is an active call on another Line Key To answer an incoming call when you are in another call gt gt Tap the Line Key with the status indicator that is flashing green or tap the Answer soft key The original call is automatically placed on hold and the incoming call becomes the active call Note If you wait too long the incoming call window is minimized and placed in the inactive call group along the bottom o
22. Media gt Picture Frame Your pictures will display one by one like a slide show Six keys display beneath your pictures The following figure shows a picture that is stored on a USB flash drive and the six keys that display so you can display the pictures on your USB flash drive as thumbnails one by one or one picture only Customizing Your Phone The sixth key xd allows you to set the picture as the background image for your phone see Setting One of Your Own Pictures as the Background Picture on page 2 16 Be Retry ris Haiii Gary Robertsin 2 id bw WW ox Toview thumbnails of your pictures tap EJ To go to the previous picture tap a To go to the next picture tap To pause and display the current picture only tap m To display the pictures one by one again tap l Tostop displaying the pictures and return to the idle screen tap x The pictures will not display again until you access the Picture Frame feature again unless you have a screen saver set up or you enable one Tosetthe picture that currently displays as the background picture for your phone tap X Note To remove the six keys from the touch screen tap the touch screen To display the six keys again tap the touch screen again User Guide for the Polycom VVX 1500 D Phone Setting One of Your Own Pictures as the Background Picture You can set a picture that is stored on your USB flash dr
23. PM 1952 F Instant Messages gt 1952 MT eases EN Lauren Gates aN jack Jones Got your message aN Milton Stone aN Teresa Swift aN Z Wong A s Next Back New More 7 r Using the Advanced Features of Your Phone 2 Tap the New soft key enter the phone number URL or IP address to send the message to and then tap the Ok soft key The phone number URL or IP address you entered displays on the screen Wednesday February4 1 44 PM 1952 Instant Messages 1952 aN Lauren Gates Q Eves folate Milton Stone i EN Teresa Swift Ni Fa WW ong lt a ee ns 3 Do one of the following To choose a pre scripted message tap the Select soft key From the Message Select screen tap the message you want Or To compose a custom message tap the Edit soft key and then enter your message For information on entering data see Entering Data and Editing Fields on page 1 25 4 Tap the Send soft key Tap a to return to the idle screen User Guide for the Polycom VVX 1500 D Phone Using Buddy Lists Note Monitoring the status presence of contacts is an optional feature that your system administrator enables Your system may not support it For more information contact your system administrator A buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting for e
24. Playing Back Recorded Calls on page 4 26 User Guide for the Polycom VVX 1500 D Phone Using the Browser Note Using the Browser is an optional feature that your system may not support For more information contact your system administrator If the Browser uses over 30MB of memory and either the amount of free memory on the phone is below 6MB or the real time is between 1 A M and 5 A M the Browser will restart Once the Browser has restarted the last Web page you viewed displays Your phone can display a Web page on the idle screen You may be able to tap hyperlinks on this Web page to view more information in a main Web Browser You can also access the main Web Browser by tapping gt Applications From the main Web Browser you can tap hyperlinks to view more Web pages You can also tap a text box and enter information by using the dialpad keys on the phone console or the editing soft keys that display in the main Web Browser From the main Web Browser you can access the following soft keys e Navigation soft keys allow you to view different areas of a Web page as well as other Web pages Tap this soft key To do this Return to the main Web Browser s home page Refresh the current Web page Go back to the previous Web page Using the Advanced Features of Your Phone To do this Access the four arrow soft keys see the next row so you can move the Web page up down or to the side You can al
25. TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interferen
26. Teresa Swift Speed Dial Index 3 y B EN Z Wong pe i ae ee al ae a 3 Tap the Speed Dial Index field and then enter or update the speed dial index number The speed dial index can be any value between the next available index value and a maximum value of 9999 4 Tap the Save soft key ____ to return to the idle screen User Guide for the Polycom VVX 1500 D Phone Accessing Voice and Video Mail 44 Note Voice and video mail is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator Screen options may vary with your application Voice video mail may be accessible with a single key press Contact your system administrator about this option You can access voice and video mail messages from your phone Your mail is saved in a centralized location Your phone may indicate mail by the following i e Anicon on the status bar The icon has a counter indicating the number of unviewed messages you have e Anicon 8 next to the Line Key e A fast flashing LED indicator e An audible alert if your phone is on hook To access voice or video messages 1 Do one of the following Toreview new messages tap gt Message Center Or Toreview old messages tap gt Features gt Messages gt Message Center Or press O and then tap Message Center Using the Basic Features of Your Phone
27. Wednesday February4 1 30 PM 1952 a gt will ge NV Lauren Gates EN Jack Jones EN Milton Stone aN Teresa Swift aN Fa WW o n g The following figure shows a phone set up with six different phone lines 1952 1953 1954 1955 1956 and 1957 In this case there are no available keys that you can assign as Speed Dial Keys Wednesday February4 1 30 PM New Call User Guide for the Polycom VVX 1500 D Phone Supporting Multiple Line Keys Per Line Your system administrator can assign each phone line to a single Line Key or to multiple Line Keys Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assigned to the phone line For example if you have two Line Keys set up as 1952 and you have an active call for 1952 on the first Line Key an incoming call for 1952 will go to the second Line Key The following figure shows a phone that is set up with one phone line 1952 that is assigned to three Line Keys In this case incoming and outgoing calls for line 1952 will be distributed evenly across the three Line Keys There are three available keys that are set up as Speed Dial Keys a Da g a New Call Forward Your phone can be set up to have a combination of lines with a single Line Key and lines with multiple Line Keys Wednesday February4 1 30 PM 1952 P R 1952 t Lauren Gates N Jack Jones K Milton Stone E Customizi
28. a gt Settings gt Basic gt Restart Phone The Restart Phone screen displays The message Are you sure displays Wednesday February4 1 47 PM Restart Phone Xi Lauren Gates EN Ele a elt EN Milton Stone aN Teresa Swift aN Z Wong o_o 2 If you still want to restart the phone tap the Yes soft key The restart process begins The process ends when the idle screen displays User Guide for the Polycom VVX 1500 D Phone Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 D phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and the recommended corrective actions to take The topics include e Troubleshooting Power and Startup Issues e Troubleshooting Dialpad Issues e Troubleshooting Access Issues e Troubleshooting Call Issues e Troubleshooting Display Issues e Troubleshooting Audio Issues e Troubleshooting Video Issues To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 8 If you require additional assistance contact your system administrator User Guide for the Polycom VVX 1500 D Phone Troubleshooting Power and Startup Issues There are power issues The phone has no power Verify
29. a contact in the Corporate Directory 1 Tap gt Features gt Corporate Directory The Corporate Directory search screen displays Note If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 48 Search Filtered Abciascii nEn N EN Lauren Gates K Jack Jones aN Milton Stone EN teresa Swift EN Z Wong ay A ABC Back AdvFind a 2 Search for the contact you want to call see Searching for Contacts in a Corporate Directory on page 2 56 3 Ifthe contact is not already highlighted tap the contact and then tap the Dial soft key Note If a contact is highlighted you can automatically place a call to the contact by picking up the handset User Guide for the Polycom VVX 1500 D Phone Managing Incoming Calls Distinguishing Calls Rejecting Calls Note You can manage incoming calls from the contacts in your directory by doing the following e Setting up a distinctive ring tone for a contact e Rejecting calls from a particular contact by sending the call to your voice and video mail system If you do not have a voice and video mail system set up the call will still ring on your phone e Diverting calls from a partic
30. adjusting 2 43 W Watch Buddy setting 2 52 4 10 Watcher List accessing 4 11 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the S
31. call on hold Note You can only set up a conference with an active call and a call on hold if you only have one call on hold If you have more than one call on hold you have to set up a conference using the Conference key or soft key gt gt If you have an active call and a call on hold either on the same Line Key or a different Line Key tap the Join soft key The Conference screen displays Wednesday February4 1 44 PM 1952 1 amp 08 Conference ie Cg Jack Jones Joan Smith Lauren Gates W 1954 t ESEE aN Milton Stone LV Teresa Swift Qf Zon Z Wong E Mioa aE End Call Manage Manage Pe Split Video Video oe A conference is created with the active call the call on hold and yourself The conference call takes place on the Line Key from which you handled the last active call If the participant who was previously on hold can exchange video you will exchange video with that participant If the participant who was on hold cannot exchange video you will exchange video with the other participant Holding and Resuming Conference Calls When you place a conference call on hold you place all other conference participants on hold To place a specific participant on hold see Managing Conference Call Participants on page 3 24 User Guide for the Polycom VVX 1500 D Phone To place a conference call on hold gt gt During a conference call tap the Hold soft key The other participant
32. during an audio only call the video soft keys will not display During a video call you can tap the Video soft key to display the following video soft keys e Stop Video Start Video Starts and stops the transmission of near site video When you tap the Stop Video soft key the far site will no longer see you When you tap the Stop Video soft key the stop video icon 4 displays next to the near site in either the PIP or in the larger window in the center of the touch screen If you want you can disable video across all calls not just for the current call For information on disabling video for all calls see Disabling and Stopping Video on page 2 25 You cannot start and stop far site video When your phone receives far site video your phone will always display the far site e Full Screen Displays the video that is in the center of the screen on the full screen The PIP still displays in the corner but the soft keys are hidden Depending on the video endpoint you may or may not see the black bars User Guide for the Polycom VVX 1500 D Phone Note Note Placing Calls Note To display the site in the center of the touch screen and to access soft keys again tap the touch screen outside of the PIP If you tap the PIP you will just swap the windows the sites display in You don t have to access the video soft keys to display video on the full screen During a video call tap the window in the center of the t
33. field to enabled the contact cannot monitor your status For more information on monitoring status see Using Buddy Lists on page 4 6 4 Tap the Save soft key P B 5 Tap net d to return to the idle screen Note Customizing Your Phone Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory The contact s first and last names if available and contact number are saved To add a contact to the local Contact Directory from a call list l l Do one of the following To select a call list tap gt Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or From the idle screen press the Left arrow key the Down arrow key or the Right arrow key to quickly view a call list If the call with the call information you want to save is not already highlighted tap the call To save the caller to your Contact Directory tap the Save soft key The message Saved displays If the contact already exists in your Contact Directory Contact already exists displays _ 7 gt 4 Tap to return to the idle screen You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information To view your Contact Directory see Managing Contacts on page 2 46 To update missing contact information see Adding Contacts Manually step 3 on page 2 49 Adding Contact
34. i Hold Jacklyn Wong 1954 Note Using the Basic Features of Your Phone During a call you can alternate between handset headset or modes by picking up the handset or pressing For example if you are using the handset you can switch to headset mode by pressing or Switch to speakerphone mode by pressing Your phone monitors the duration of all calls through a local call timer You can view the call timer for the active call and for calls on hold In the figure below the active call to Jack Jones has lasted for 21 minutes 19 seconds The calls to James and Jacklyn have lasted for 41 minutes 21 seconds and 41 minutes 39 seconds respectively Wednesday February4 1 30 PM 1952 p 21 18 To Jack Jones aN Lauren Gates EN Ele a elas N Milton Stone QP Terese smitt Swift 41 21 1955 41 39 Instead of entering a phone number from memory you can access call lists directories and speed dial lists to display and dial numbers for you You can also redial numbers For more information see Using Call Lists on page 2 43 Managing Contacts on page 2 46 Placing Calls Using Speed Dial on page 3 10 and Redialing Numbers on page 3 17 User Guide for the Polycom VVX 1500 D Phone Placing Calls Using the Handset D ialing Numbers Using the Handset To dial a number using the handset gt Note gt Do one of the following Pick up the handset and then enter the phone n
35. is enabled the contact is added to your buddy list and you can monitor the contact s status When Watch Buddy is disabled the contact is removed from your buddy list and you cannot monitor the contact s status The default for Watch Buddy is Disabled 4 Tap the Save soft key 5 Tap to return to the idle screen If you enable the Watch Buddy setting for a contact the contact will display on your Buddy Status screen and on the idle screen if your buddy has a Speed Dial Key To view your Buddy Status screen tap the Buddies soft key from the idle screen Using the Advanced Features of Your Phone Blocking and Unblocking Contacts from Viewing Your Status Block a contact in your Contact Directory if you don t want the contact to view your status If you unblock a contact the contact can add you to their buddy list and view your status Note To view a list of contacts that can and cannot monitor your status do the following e To view contacts that cannot view your status press the Menu key and then tap Features gt Presence gt Blocked List e To view contacts that can view your status press the Menu key and then tap Features gt Presence gt Watcher List To block or unblock a contact from viewing your status 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM oh 1952 _ j 4D 7 Directory R 1952 ae eS CO f
36. item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay Echo cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation
37. last name and then tap the Search soft key again The screen displays a list of successful matches 3 Tap ira WP to return to the idle screen a Searching for Contacts in a Corporate Directory Search for a contact by entering specific search criteria Note You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the last search you performed will display or the last person you selected will display To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 48 Customizing Your Phone To search for a contact in the Corporate Directory 1 Tap gt Features gt Corporate Directory The Corporate Directory search screen displays Note If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 48 Wednesday April 15 3 50 PM i 1952 FF i a Se fF Search Filtered Abciascil S 1982 aN Lauren Gates Q Jack Jones EN Milton Stone aN Teresa Swift aN Z Wong 1y ill ABC Back AdvFind a 2 Perform a quick search or an advanced search A quick search allows y
38. participant or if the participant is not calling from a video endpoint User Guide for the Polycom VVX 1500 D Phone Hold Places a selected conference participant on hold The held party cannot hear any participant and no participant can hear the held party Remove Removes the selected conference participant from the conference ends the conference call and creates an active call between you and the other participant Information Provides additional information about the selected conference participant Back Displays the conference call soft keys again Hold End Call Manage Split Video 2 Do one of the following To mute a conference participant tap the participant and then tap the Far Mute soft key The muted party can hear all participants but no participant can hear the muted party The far mute icon displays in the muted party s window If you press instead of tapping the Far Mute soft key all other participants can hear each other but they cannot hear you The red mute icon 9 displays next to near site video To un mute the muted party tap the UnMute soft key To select a conference participant as the active participant the participant with whom you will exchange video tap the participant and then tap the Select Video soft key To place a conference participant on hold tap the participant and then tap the Hold soft key The held
39. previous menu Left arrow key only Scroll through active and inactive calls Selects an item in a list Deletes displayed data Adjusts the volume of the handset headset speaker and ringer Mutes audio transmission locally during calls and conferences The button glows red when activated Controls the size position and transmission of video images Dials the most recently dialed party Transfers the current call to another party Allows connection with another party for a conference Getting Started with Your Phone rate essinion Do Not Disturb Key Headset Key HEADSET Speakerphone Key nii SP PHONE Applications Key APP Directories Key Messages Key MSG G8 Dialpad Keys OICIOIO D O E D CD Holds an active call or resumes a held call Cancels ringing and directs incoming calls to your voice video mail if supported The button glows red when activated Allows you to place and receive calls through an optionally connected headset The button glows green when headset mode is selected Allows for hands free communication during calls The button glows green when speakerphone mode is selected Allows you to access the Web browser if supported Allows you to access local your phone and global your organization features Allows you to access directories and call lists Allows you to access and manage instant voice and video messages Provid
40. speak with party B When you finish speaking with party B you return to speaking with party A While speaking with party A again another incoming call arrives You place party A on hold and speak with party C When you finish speaking with party C you return to speaking with party A You end your call with party A and recording stops we POLYCOM Note Using the Advanced Features of Your Phone Your conversations with parties A B and C are all recorded in the same wav file as follows 40CT2007_ 112227 waw 1i22am 11 32 am J 11 37 am 11 39 am 11 40 am 11 45 am If you record or attempt to record a call the following messages may appear on your screen If there is insufficient free space on the USB device when you tap the Start soft key recording does not start and the following message displays USB device is full Recording cancelled If the USB device becomes full during recording recording stops and the following message displays USB device is full Recording stopped If you remove the USB device during recording recording stops and the following message displays USB device removed unsafely Recording cancelled If you attach an unsupported USB device the following message displays along with information about the unsupported product Unsupported USB device attached Polycom recommends that you do not remove the USB device while recording The file being recorded
41. the drop down list tap Enabled 4 Tap the Save soft key 5 Tap EM to return to the idle screen Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party Note You cannot transfer calls from endpoints that use the H 323 protocol To divert incoming calls from a contact to a third party 1 Tap gt Features gt Contact Directory The Directory screen displays Directory R CENENE PEEN Gates Jack Jones 1953 EN ee Milton Stone EEEE Y A Mon sore Teresa Swift fa Teresa Swift 1954 y E alll SS ne a Customizing Your Phone 2 Tap the contact for whom you want to transfer calls The Edit Contact screen displays Wednesday February4 1 47 PM tae j Edit Contact Abclascii a t Ee 1952 oO mA Lauren Gates First Name QP Tren cates Tones Jack Jones Last Name a Milton Stone Contact 1955 7 Teresa Swift speed Dial Index y i aN Wo ng Mowe a ee as 3 Tap the Divert Contact field and then enter the number of the party to whom you want to divert the call 4 Tap the Auto Divert field and then tap the field s highlighted grey box From the drop down list tap Enabled 5 Tap the Save soft key ay to return to the idle screen System Customizations The following section details how your system administ
42. the volume of the receiver audio during playback press or a User Guide for the Polycom VVX 1500 D Phone POLYCOM Note Playback stops if you tap the Stop soft key or press the Left arrow key j s D o E If the handset is off hook when you tap the Play soft key you will hear audio through the handset If the handset is on hook when you tap the Play soft key you will hear audio through the speaker If you lift the handset while you listen through the speaker you will hear the audio through the handset You cannot open a wav file while a call is in progress or if you have placed a call The message Active call action aborted displays in either case If all calls are on hold you can start playback If you press for the selected call or the particular Line Key for the held call playback stops and the call resumes You cannot place a call while playback is in progress using the dialpad However you can place a call using a Speed Dial Key or Line Key You can answer calls while playback is in progress see Answering a Call While Playing Back Recorded Calls on page 4 28 You can also play back recorded files on other devices such as a Windows or Apple based computer using an application capable of playing wav files If an error occurs while playback is in progress playback stops If you remove the USB device during recording recording stops and the message Storage media removed unsafely Recording c
43. time of 64 mS to be required Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit Safety Notices 4 Index Numerics 3 5mm connector location of 1 10 A answering calls 3 13 3 14 App key about 1 17 arrow keys about 1 16 attended transfer 3 27 auto answer enabling 2 16 Auto Divert setting 2 52 2 67 Auto Reject setting 2 52 2 66 B background picture updating 2 8 2 15 2 16 backlight intensity 2 19 bandwidth setting for video calls 2 18 BLF feature 4 16 blind transfer 3 27 Block Buddy setting 2 52 4 12 Blocked List accessing 4 11 buddies managing 4 8 buddies monitoring 4 13 buddy lists about 4 6 Busy Lamp Field feature 4 16 C call lists clearing 2 45 lists using 2 43 rate setting for video calls 2 18 calls answering 3 13 auto answering 2 16 diverting 2 66 ending 3 17 forwarding 3 30 handling multiple 3 19 holding 3 18 ignoring 3 14 obtaining information about 2 46 placing 3 6 placing using speed dial 3 10 recording 4 17 rejecting 2 64 3 14 transferring 2 66 3 27 camera adjusting 1 13 barrel adjusting 1 13 settings updating 2 34 character encoding selecting 1 27 characters entering 1 26 1 28 cleaning the
44. touch screen 1 29 clock order changing 2 6 computer connecting to phone 1 11 Conf key about 1 16 conference call participants managing 3 25 conference calls about 3 20 choosing far site video for 3 25 ending 3 24 holding and resuming 3 23 holding participants 3 26 managing 3 24 3 25 muting participants 3 26 recording 4 21 removing participants 3 26 setting up 3 21 3 22 3 23 splitting into two calls on hold 3 24 tips for 1 29 consultative transfer 3 27 Index 1 User Guide for the Polycom VVX 1500 D Phone Contact Directory about 2 46 adding contacts to 2 49 2 53 calling from 2 62 deleting contacts from 2 61 searching for contacts in 2 55 updating contacts in 2 58 viewing contacts in 2 46 contacts adding to local directory 2 49 2 53 calling 2 62 2 63 deleting 2 61 saving from Corporate Directory 2 55 searching for 2 55 2 57 setting unique ring tones for 2 23 updating 2 58 viewing 2 46 2 48 Corporate Directory about 2 46 calling from 2 63 saving contacts to local directory 2 55 searching for contacts in 2 57 and View Persistency feature 2 49 viewing contacts in 2 48 D data entering 1 25 date and time display changing 2 3 Delete key about 1 16 deleting text 1 27 1 28 dialpad keys about 1 17 Dir key about 1 17 directory See Contact Directory or Corporate Directory divert contact setting 2 52 2 67 diverting calls 2 66 DND key about 1 17 Do Not Disturb enabling 3 35 dual protoco
45. wall or hub switch device port N Connect the DC plug on the power adapter to the 48V DC jack marked on the phone 3 Connect the regional power cord between the power adapter and the wall outlet User Guide for the Polycom VVX 1500 D Phone Connecting the Handset and Handset Cord Connect one end of the handset cord to the end of the handset and the other end of the cord to the Handset jack on the phone 48V DC LAN PC HEADSET HANDSET Connecting Optional Components we POLYCOM You can connect a headset USB flash drive headphones or computer to your phone This section describes Connecting an Optional Headset Connecting an Optional USB Flash Drive Connecting Optional Headphones Connecting an Optional Computer Connecting an Optional Headset For a list of supported headsets see Technical Bulletin 37477 SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List at http www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu b html Attach a headset to listen to phone audio through a headset rather than a handset or speakerphone You attach a headset to the Headset jack on the back of the phone Getting Started with Your Phone The following figure shows how to connect a headset to the Headset jack on the phone POLYCOM 48V DC LAN For information on using a headset to place and answer calls s
46. well as update the way full screen video displays by choosing Full or Crop mode the full screen video will display on the entire screen without black sidebars To choose Full or Crop mode see Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen on page 2 30 To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap Side by Side or PIP 3 Tap the Save soft key Updating Camera Settings You can change the clarity of near site video including the brightness contrast and sharpness levels of the video image These settings affect how near site video displays on your phone and on other phones Note If you place your phone so that the camera faces a bright light source for example a bright window you may need to increase the camera s brightness contrast and sharpness levels so the far site can see you better To see how you will look to the far site view the PIP Customizing Your Phone To change the clarity of near site video 1 Tap gt Settings gt Basic gt Video gt Camera Settings The Camera Settings screen displays Camera settings El Target Frame Rate Brightness Level El Saturation level E Contrast level i Pi Fsi hs Wednesday February 4 1 30 PM 1952 4 ales N 1952 aN Lauren Gates at Jack Jones EN Milton Stone Y EN Ter
47. will be incomplete and cannot be played back later There is a small probability that the USB device itself may be damaged by this action If you connect the USB device to your phone and the message Unsupported USB device attached displays see your system administrator about the USB devices your phone supports User Guide for the Polycom VVX 1500 D Phone Note You may be required by federal state and or local laws to notify some or all called parties when you record calls either one party or all party consent You can find specific information about US state requirements at http www rcfp org taping Telephone call recording regulations in other countries vary widely Polycom recommends checking with the local government s telecommunications authority and government legal agencies You can find other information that may useful at e http Awww fcc gov cgb consumerfacts recordcalls html e http www privacyrights org fs fs9 wrtp htm This section includes the following topics e Recording Calls e Recording Conferences e Pausing and Resuming Recording To play back recorded calls see Playing Back Recorded Calls on page 4 26 Recording Calls To record a call 1 During a call tap the Record soft key The Start soft key displays Wednesday February4 1 44 PM 1952 To Jack Jones EN Lauren Gates EN Jack Jones 1930 EN Milton Stone QV Teresa Swift aN Z Wong ey Using the Advanced Featu
48. 1 26 1 28 M maximum backlight intensity 2 19 Menu key about 1 17 microphone muting 2 42 Microsoft Office Live Communications Server 2005 4 6 4 14 missed calls list 2 43 motion detection about 2 41 Msg key about 1 17 multiple Line Keys per line about 2 70 Mute key about 1 16 muting conference call participants 3 25 muting the microphone 2 42 N navigating menus lists and fields 1 23 navigational keys about 1 16 near site video automatically enabling 2 27 disabling 2 25 displaying on full screen 3 5 starting 3 5 stopping 2 25 3 5 swapping with far site 3 6 network source connecting to phone 1 5 numbers entering 1 27 1 28 numbers redialing 3 17 O Off Hours Mode about 2 37 off hours sensitivity setting 2 42 office hours sensitivity setting 2 42 office hours updating 2 38 optional components connecting to phone 1 8 P parts list 1 2 picture frame feature using 2 14 pictures on USB flash drive displaying 2 14 Index PIP about 3 3 disabling 2 34 and PIP mode 2 34 and side by side mode 2 34 updating display of 2 31 placed calls list 2 43 placing calls 3 6 playing back calls answering calls 4 28 browsing files 4 25 how to start 4 27 how to stop 4 28 introduction 4 23 pausing 4 28 resuming 4 28 when you can 4 24 where you can 4 24 PoE using 1 6 power adapter connecting to phone 1 7 Power over Ethernet using 1 6 power saving feature using 2 36 power source connecting t
49. 1952 with the Always forwarding type enabled Wednesday February4 1 44 PM EN Lauren Gates aN Jack Jones aN Milton Stone EN Teresa Swift aN Z Wong Forward HER Sar e aS New Call To disable call forwarding 1 Do one of the following Tap Pe gt Features gt Forward Or From the idle screen tap the Forward soft key User Guide for the Polycom VVX 1500 D Phone If your phone is set up with a single line The Forwarding Type Select screen displays Wednesday February4 1 44 PM 1952 Forwarding Type Select Ni Lauren Gates Jack Jones No Answer Disabled TE Milton Stone _ Ei Busy Disabled h t Teresa Swift Q Z Wong Back Select tal If your phone is set up with multiple lines the Line Select screen displays Line Select Ni Lauren Gates Jack Jones Line2 1951 Disabled ai m Q Milton Stone EN Teresa Swift x Won g Select Tap the line for which you want to disable call forwarding The Forwarding Type Select screen displays 2 Tap the forwarding type you want to change and then tap the Disable soft key Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings To forward an incoming call to another party 1 While your phone rings tap the Forward soft key 2 Enter the p
50. 23 or Abc soft keys to toggle between lowercase uppercase numerical and titlecase modes Using the keyboard on the touch screen tap the letter s you want You can also tap or to toggle between entering characters in uppercase mode or lowercase mode Getting Started with Your Phone If you want to Then do this Enter numbers If a keyboard with numbers does not display tap EEN Using the keyboard on the touch screen tap the number s you want You can also tap the abc ABC 123 or Abc soft keys to toggle between lowercase uppercase numerical and titlecase modes If a keyboard with special characters does not display tap Enter special characters EEN Using the keyboard on the touch screen tap the special character s you want Tap the Latin Katakana Unicode Cyrillic or ASCII soft key to select the encoding you want The touch screen s keyboard changes to display the encoding you chose Using the keyboard on the touch screen tap the character s you want Enter text in a particular character encoding Delete data you entered Delete an entire field of data Double tap the field of data so that the data is highlighted Then tap ETE 4 To confirm the updates tap User Guide for the Polycom VVX 1500 D Phone Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information To use the dialpad keys to enter
51. AC Power Kit with Power Adapter Regional Power Cord e Headset e USB Flash Drive e Headphones e Computer Cable For information on connecting optional accessories see Connecting the Phone Using AC Power on page 1 7 and Connecting Optional Components on page 1 8 Getting Started with Your Phone Setting Up the Phone Adjusting the Stand To set up the phone do the following 1 Adjust the stand See Adjusting the Stand below 2 Connect the ferrite clamps to the network cable and to the optional computer cable if you are connecting a computer to your phone See Attaching Ferrite Clamps on page 1 5 3 Connect the phone to the network and a power source See Connecting Network and Power Sources on page 1 5 4 Connect phone components See Connecting the Handset and Handset Cord on page 1 8 and Connecting Optional Components on page 1 8 5 Adjust the screen and camera See Adjusting the Screen on page 1 12 and Adjusting the Camera on page 1 13 Your phone is shipped with the stand positioned flat against the phone To use the phone adjust the stand so that the phone is in a more upright position You can adjust the stand to one of five positions The lowest position is labeled MIN and the highest position is labeled MAX The following figure shows the MIN and MAX labels for the stand User Guide for the Polycom VVX 1500 D Phone To adjust the stand 1 With the back of the phone and the stan
52. Active call Solid red Call or calls on hold Flashing red In the following figure line 1952 is shared and line 1953 is private Wednesday February4 1 30 PM R 1953 Lauren Gate Jack Jones fe Milton Stone f eresa Swit Teresa Swift New Call I Forward E 2 72 Using the Basic Features of Your Phone This chapter provides basic operating instructions for the Polycom VVX 1500 D phone The topics include e Handling Calls on page 3 2 e Placing Calls on page 3 6 e Placing Calls Using the H 323 Protocol on page 3 12 e Answering Calls on page 3 13 e Ending Calls on page 3 17 e Redialing Numbers on page 3 17 e Placing Calls on Hold on page 3 18 e Hosting Conference Calls on page 3 20 e Transferring Calls on page 3 27 e Forwarding Calls on page 3 30 e Enabling Do Not Disturb on page 3 35 e Managing Speed Dial Keys on page 3 40 e Accessing Voice and Video Mail on page 3 44 To customize your phone see Customizing Your Phone on page 2 1 To read about the phone s advanced features see Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator User Guide for the Polycom VVX 1500 D Phone Handling Calls 1954 At any time only one active call can be in progress on your phone The active call is the one that has audio or video associated with it There may be multiple other calls on h
53. CLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 User Guide for the Polycom VVX 1500 D Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until th
54. Date screen displays Wednesday February4 1 30 PM 1952 7 a a iD Time amp Date ge a EN Lauren Gates Clock Time y Jack Jones EN Milton Stone Fa Clock Order es a EN Teresa Swift 4 Disable i a aN Z Wong Back Select i Customizing Your Phone 2 Doone of the following To change the date format tap Clock Date or To change the time format tap Clock Time The Clock Date screen or the Clock Time screen displays Wednesday February4 1 30 PM 1952 f Clock Date e n s 5 a Mon 1 Jan 6 a Monday 1 January a Mon Jan 1 lt P gt Wednesday February 4 1 30 PM 1952 Clock Time al Lauren Gates EN Z Wong Select a User Guide for the Polycom VVX 1500 D Phone 3 Tap the format you want and then tap the Select soft key a 4 Tap anni to return to the idle screen To change the order of the time and date display 1 Tap gt Settings gt Basic gt Preferences gt Time amp Date gt Clock Order The Clock Order screen displays 1952 M E a F e Clock Order 1952 Wednesday February 4 4 07 PM Tare a tes 4 Time before date Lauren Gate A mo Jack Jones v Date before time ENI EN Milton Stone Q Teresa Swift aN Z Wong w D a i A Back Select Tar 2 Tap the clock order you want and then tap the
55. IP_Technical _Bulletins_pub html Updating the Background Picture Note Updating the background picture is an optional feature and may not be supported on your particular system For more information see your system administrator You can change the background picture that displays on your phone By default your screen displays a blue patterned background that is named Default Your system administrator sets up the background images for your phone If no background images are set up only the blue patterned background Default is available If you want you can set up a picture of your own as the background image For more information see Setting One of Your Own Pictures as the Background Picture on page 2 16 Customizing Your Phone To update the background picture 1 Tap gt Settings gt Basic gt Preferences gt Background The Background screen displays Note Depending on how your system is set up you may have to tap gt Settings gt Basic gt Preferences gt Background gt Select Background The Select Background screen displays instead The following figure shows a sample Background screen Your screen will have the Default option as well as other options that your system administrator may have added to your phone If you set an image on your USB flash drive as your background image the image will display in the list as Local File Wednesday February4 1 30 PM gt a 1952
56. Manager instead of Lauren Gates Wednesday February4 1 30 PM speed Dial Information n 1 Manager Lauren Gates 1951 2 Jack Jones 1953 3 Milton Stone 1955 4 Teresa Swift 1954 aN Lauren Gates aN Z Wong one ie Optional Tap the Protocol Type field and then tap the field s highlighted grey box From the drop down list tap SIP H 323 or Unspecified The default setting is Unspecified If you select SIP the phone will attempt to use the SIP protocol to place calls to this contact SIP will display next to the contact on the Directory screen and Speed Dial Information screens If you select H 323 the phone will attempt to use the H 323 protocol to place calls to this contact H323 will display next to the contact on the Directory screen and Speed Dial Information screens If you select Unspecified the phone will automatically choose the protocol to use to place calls to this contact User Guide for the Polycom VVX 1500 D Phone Optional Tap the Ring Type field and then enter the number that corresponds to the ring type you want to use for the contact To find the number associated with a ring type see Updating the Ring Tone on page 2 22 Optional Tap the Divert Contact field and then enter the phone number of the third party to which you want this contact s calls sent You can enter a maximum of 32 characters Optional Tap the Auto Rej
57. N Z Wong a 2 Tap the Screen Saver field s highlighted box From the drop down list tap Disabled to disable the screen saver 3 Tap the Save soft key to return to the idle screen User Guide for the Polycom VVX 1500 D Phone Displaying the Pictures that are on Your USB Flash Drive You can view the pictures that are stored on your USB flash drive at any time without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time This is called the Picture Frame feature You can display your pictures as thumbnails one by one like a slide show or display just one picture When you decide to stop viewing your pictures the idle screen displays and your pictures will not display again until you choose to display them unless a screen saver is set up or you enable a screen saver Before you can display your pictures confirm the following e Your pictures are on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the pictures are in on your USB flash drive For information on how to place pictures on a USB flash drive connect the USB flash drive to your phone and specify a folder see Setting Up a Screen Saver on page 2 10 To display the pictures on your USB flash drive gt gt Do one of the following From the idle screen tap gt Picture Frame Or Tap gt Features gt Removable Storage
58. OM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or r
59. Phone Description 1 Status bar The following icons can display Messages waiting GES Mi l A USB flash drive attached and busy Headphones attached 2 Active call Displays the active call During a video call the active window call window can display the near site or the far site 3 Inactive call Displays calls on hold as well as incoming calls that group are not immediately answered 4 Soft keys Keys on the touch screen that you can tap to access phone functions The keys are automatically labeled to identify their context sensitive functions ca Main Menu key Opens the Main Menu Line Keys and See Line Key in this table Speed Dial Keys See Speed Dial Keys in this table Speed Dial Keys Use these keys to activate up to five speed dials that can be assigned to your phone Use a Speed Dial Key to quickly dial a contact Speed Dial Keys display sl User Guide for the Polycom VVX 1500 D Phone ee Line Key status indicator A Line Key can have one of the following status indicators Solid green A dial tone is available dialing is in progress or a call is active Flashing green An incoming call Or the far site has placed a call on hold Solid red A remote shared line is active or the buddy associated with the Speed Dial Key has a status that is either Busy Offline or Do Not Disturb Flashing red You have placed a call one or more on hold on a private or shared line
60. SPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYC
61. Select soft key The default setting is date before time _____ 3 Tap to return to the idle screen To enable or disable the time and date display 1 Tap gt Settings gt Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen do one of the following To disable the time and date display tap Disable or To enable the time and date display tap Enable a aie 3 Tap EA to return to the idle screen Customizing Your Phone Enabling Headset Memory Mode For a list of supported headsets see Technical Bulletin 37477 SoundPoint IP and Polycom VVX 1500 Headset Compatibility List at POLYCOM ___shttp www polycom com support voice soundpoint_ip VolIP_Technical_Bulletins_pu b html This feature is useful for permanent or full time headset users You can set up your phone so that all incoming and outgoing calls use your headset At any time you can switch to handset or speakerphone mode To use Headset Memory Mode you must enable and then activate Headset Memory Mode If you switch to handset or speakerphone mode you deactivate Headset Memory Mode To switch back to Headset Memory Mode you must activate it again To enable Headset Memory Mode 1 Tap gt Settings gt Basic gt Preferences gt Headset gt Headset Memory The Headset Memory Mode screen displays Wednesday February4 1 30 PM Headset Memory Mode R H z TaT z tes E v Disab
62. T gt Features gt Presence gt Buddy Status The Buddy Status screen displays listing the status of all your buddies Buddy Status en Gates E Lauren Gates Online a Lauren Gate N Jack Jones Jack Jones Away a J Dial k at Milton Stone I Teresa Swift aN Z Wong Doe m Integrating With Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint audio and video conferences Using the Advanced Features of Your Phone Any contact you add through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list You can access your Privacy List on the phone to allow or disallow your contacts from monitoring your presence To view and change your presence see Updating Your Presence Settings on page 4 6 For more information on integrating with Microsoft Live Communications Server 2005 contact your system administrator To add a contact to your buddy list 1 Tap gt Features gt Presence gt Buddy Status Tap the Add soft key Enter the phone number of the contact o N
63. This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada CE and VCCI Mark This Polycom VVX 1500 phone is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK SORES MURRE SEEE H EMME VCCI oR TES 2 F2 BERRIE CT COE gema CEMT AL L ZEAL LCWETAS Z AVARAROF VEVaVVlRIOCTELT EHN aL SEMEAI ITIL ET Ayah ae WAC HE TIE LVR ORV LT FSU Safety Notices 3 User Guide for the Polycom VVX 1500 D Phone Safety and Compliance continued WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC JI CII1 2626 Expiry 17 11 2011 New Zealand Telepermit PTC General Warning The grant of a Telepermit for any
64. Xe POLYCOM gt User Guide for the Polycom VVX 1500 D Phone SIP 3 2 2 November 2009 1725 16824 001 Rev A Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are Copyr
65. a minimum of 1 minute and a maximum of 9999 minutes The default is 15 minutes 9 Tap the Save soft key 10 Tap to return to the idle screen After the number of minutes you specified in the Wait Time field your phone will display the screen saver You can stop the screen saver at any time by tapping the touch screen but the screen saver will re start if your phone is idle again Customizing Your Phone Stopping and Disabling a Screen Saver You can stop a screen saver at any time and display the idle screen by tapping the touch screen After your phone is idle for the specified period of time the screen saver will start again You can disable a screen saver that is prevent it from starting even if your phone has been idle for the specified period of time by doing the following e Removing the USB flash drive The screen saver will not display until you attach the USB flash drive again and your phone has been idle for the period of time you specified e Disabling the Screen Saver setting When you disable the setting the screen saver will not display even though the USB flash drive is still attached To disable the Screen Saver setting 1 Tap gt Settings gt Basic gt Preferences gt Screen Saver The Screen Saver screen displays 16 7 hr Wednesday February4 1 30 PM Screen Saver R ENI Lauren Gates ack Jones Wait Time min R at Milton Stone QV Teresa Swift a
66. act Directory tap the Save soft key Saved displays on the screen Only the first name last name and phone number are saved If the contact already exists in your local Contact Directory Contact already exists displays 5 Tap to return to the idle screen Note You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional contact information To view your Contact Directory see Managing Contacts on page 2 46 To update contact information see Adding Contacts Manually step 3 on page 2 49 Searching for Contacts You can search for contacts in your local Contact Directory or ina Corporate Directory Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria User Guide for the Polycom VVX 1500 D Phone To search for a contact in the local Contact Directory 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM F E 1952 f Bal a i Directory R 1952 a Lauren Gates 1951 aN Lauren Gates EN jackjones Jack Jones 1953 a aN Milton Stone Milton Stone 1955 aN Teresa Swift Q Teresa Swift 1954 re aN Z Wong AAT SS x Dial i Edit Back Add More a 2 Tap the Search soft key Then enter the first few characters of the contact s first or
67. an Lauren Gates 1951 Lauren Gates ca Jack Jones 1953 aN Milton Stone a Milton Stone 1955 VY N aN Teresa Swift ULCER THESE y iil Dial n Edit Back Add More ene es User Guide for the Polycom VVX 1500 D Phone 2 Tap the contact you want to block or unblock The Edit Contact screen displays Wednesday February4 1 47 PM 1952 Edit Contact Abc ascii s 1952 _ Lauren Gates First Name Ni i EN Jack Jones Last Name as aN Milton Stone EN Teresa Swift aN Z Wong Mewe e e pas 3 Tap Block Buddy and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled Contact 1955 Yv E Speed Dial Index 3 Y When Block Buddy is enabled the contact cannot watch your status The contact will display in your Blocked List When Block Buddy is disabled the contact can watch your status The contact will display in your Watcher List The default for Block Buddy is Disabled 4 Tap the Save soft key to return to the idle screen Note You can use your Blocked List to unblock a contact rather than updating the Contact Directory Press the Menu key and then tap Features gt Presence gt Blocked List From the Blocked List screen tap the contact you want to unblock and then tap the Unblock soft key The contact can now watch your phone and will display in your Watcher List Monitoring Buddi
68. an only be active with one party at a time displays To choose the participant with whom to exchange video see Managing Conference Call Participants on page 3 24 User Guide for the Polycom VVX 1500 D Phone To set up a conference call using the Conference soft key or key l 2 Note Call the first party See Placing Calls on page 3 6 Tap the Conference soft key or press to create a new call The active call is placed on hold The Conference with screen displays Call the second party See Placing Calls on page 3 6 When the second party answers tap the Conference soft key or press again to join all parties in the conference CONF lf configured for single key press conferences you do not need to tap the Conference soft key again If the second participant can exchange video you will exchange video with the second participant If the second participant cannot exchange video but the first participant can you will exchange video with the first participant The Conference window displays Wednesday February4 1 44 PM 1952 F QG Conference 1952 Ge Cg Jack Jones HD 7 Joan Smith aN Lauren Gates IEEE aN Jack Jones EN Milton Stone EN Teresa Swift Q Z Wong A f i i J z ga gt s i Hold i End Call EGET Split Video E Using the Basic Features of Your Phone To set up a conference call with an active call and a
69. ancelled displays If you attach an unsupported USB device the message Unsupported USB device attached appears Polycom recommends that you do not remove the USB device while playing back files There is a small probability that the USB device itself may be damaged by this action If you connect your USB device to your phone and the message Unsupported USB device attached displays contact your system administrator about which USB devices are supported To see a list of supported USB devices to record phone audio see Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VolP_Technical_Bulletins__pu b html This section includes information on e Browsing Recorded Calls e Playing Back Recorded Calls e Answering a Call While Playing Back Recorded Calls Using the Advanced Features of Your Phone Browsing Recorded Calls To browse the recorded files 1 Do one of the following Tap a gt Browse Recordings 4 Or Tap gt Features gt Removable Storage Media gt Browse Recordings The Browse Recordings screen displays 16 7 hr Wednesday February4 1 47 PM Browse Recordings N EE 15DEC2008_131535 wav aN Weckiones E 18N0V2008_154141 wav aN Milton Stone El 1SNOV2008_155028 way VW gt EN Teresa Swift E 24N0V2008_121031 wav Y rnn aN Z Wong el a Renam
70. ase tuntini neS RERA NEE Nier 5 8 Safety Notices 0222 422 Safety Notices 1 Index cc cece cee cece cee cece eee eoo o e e o Index End User License Agreement for Polycom Software Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 D phone The topics include Parts List on page 1 2 Setting Up the Phone on page 1 3 Registering the Phone on page 1 14 Features of the Phone on page 1 14 Before You Use the Phone on page 1 18 Cleaning the Touch Screen on page 1 29 To customize your phone see Customizing Your Phone on page 2 1 To read about the phone s basic features see Using the Basic Features of Your Phone on page 3 1 To read about the phone s advanced features see Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator User Guide for the Polycom VVX 1500 D Phone Parts List The following components are included in your Polycom VVX 1500 D phone package Check to ensure that you have received each item If you are missing any items contact your system administrator Polycom VVX 1500 D phone Handset and handset cord Quick Start Guide hen ri SS if lt i he Ferrite clamps 2 Optional Accessories The following items are optional accessories for the phone e
71. ber tap the Send soft key Or Enter the phone number and then tap the Dial soft key or the i a Line Key or press i Dialing URLs or IP Addresses Using the Speakerphone To dial a URL or IP address using the speakerphone 1 Tap the New Call soft key or the Line Key or press 2 Tap the URL soft key 3 Enter the URL or IP address See Entering Data and Editing Fields on page 1 25 4 Tap the Send soft key Placing Calls Using the Headset Note To permanently enable your headset see Enabling Headset Memory Mode on page 2 7 Dialing Numbers Using the Headset To dial a number using the headset gt gt With the optional headset connected do one of the following Tap the New Call soft key or the Line Key to obtain a dial tone Then press and then enter the phone number User Guide for the Polycom VVX 1500 D Phone Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key Or Enter the phone number tap the Dial soft key and then press Es HEADSET Dialing URLs or IP Addresses Using the Headset To dial a URL or IP address using the headset 1 Tap the New Call soft key or the Line Key to obtain a dial tone 2 Press Em 3 Tap the URL soft key Enter the URL or IP address See Entering Data and Editing Field
72. call list e From a Corporate Directory if this is set up on your phone Adding Contacts Manually You can update your local Contact Directory manually instead of importing contact information from a call list or a Corporate Directory To add a contact manually 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 l Directory R 1952 aN Lauren Gates aa Jack Jones 1953 EN Milton Stone I Milton Stone 1955 Y ENI J at Teresa Swift ch Teresa Swift 1954 Y EN Z Wong i Dial f Edit Back Add More a User Guide for the Polycom VVX 1500 D Phone 2 To adda contact to your phone s database tap the Add soft key The Add To Directory screen displays Wednesday February4 1 30 PM Add To Directory Abc ascii j ates EAEE Contact Speed Dial Index AN i v Pres Jack Jones EN Milton Stone EN Teresa Swift 6 y aN Z Wong aoe a el 3 Enter the contact information Optional In the First Name field enter the first name of the contact see Entering Data and Editing Fields on page 1 25 You can enter a maximum of 32 characters Optional Tap the Last Name field and then enter the last name of the contact see Entering Data and Editing Fields on page 1 25 You can enter a maximum of 32 characters Required Tap the Contact field and then e
73. ce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branche doit tre install e pres de l quipement et doit toujours tre facilement accessible Industry Canada IC
74. cklight intensity 1 Tap gt Settings gt Basic gt Backlight Intensity 2 Tap Backlight On Intensity The Backlight On Intensity screen displays Backlight On Intensity N aN Lauren Gates ae Jack Jones B Medium ENI aN Milton Stone Ei Low Teresa Swift mJ on nl aN Z Wong 5 P j i Back Select oy 3 Tap the intensity you want tap the Select soft key and then tap the Save soft key The default level is High Customizing Your Phone 4 Tap Backlight Idle Intensity The Backlight Idle Intensity screen displays Wednesday February4 1 30 PM Backlight Idle Intensity a 1 High L_ Medium fones RN A a pa y 5 Tap the intensity you want tap the Select soft key and then tap the Save soft key The default level is Low 6 Tap Maximum Intensity The Maximum Intensity screen displays Wednesday February 4 1 44 PM sw 1952 F Ea Maximum Intensity e Lauren Gates EN Ele a elt aN Milton Stone EN Teresa Swi ft zZ Wong me m Oa User Guide for the Polycom VVX 1500 D Phone 7 Tap the Up or Down soft keys to increase or decrease the backlight intensity 8 Tap the Ok soft key gt 9 Tap Se to return to the idle screen a Updating the Ring Tone You can select from many different ring types to distinguish lines or to distinguish your phone from your neighbor s phone You can also set dist
75. col Do the following 1 Tap gt Status gt Lines 2 Select the line you used to make the call The following figure shows three registered lines and the protocol used for each line i 0616565 tH EFJ EJ Reg Steread ine 3 5104 SIP H323 Registered The phone is unable to place or The license file does not exist or See your system administrator receive H 323 calls has expired User Guide for the Polycom VVX 1500 D Phone Troubleshooting Display Issues Problem Corrective Action Symptom There is no display Power is not correctly applied to Check that the display is illuminated The display is incorrect The display has bad contrast The display flickers The touch screen turns off too frequently The touch screen is always off when arrive at work The screen saver no longer displays the phone Outbound or inbound calling is unsuccessful A certain type of older fluorescent lighting causes the display to appear to flicker The phone s power saving settings are not set correctly The USB flash drive has been removed The Screen Saver setting has been disabled Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Place a call to the phone under investigation Check that the display in
76. d 1 8 Connecting Optional Components eee ee eee eee 1 8 Adjusting the Screen ie hob eaten ee enh enh eeea has eh ene et ade 1 12 Adjus ne the Camera 2 eeneeceaencenenssacnseaeedanseton de 1 13 Re eoistering the PRONG eses rercrronirr iena En EPEA AN E 1 14 Features Of the PRONE sisiseersbadat Eisat ein Seren deesee a eT 1 14 Before You Use the Phone ssrsersrcsisesesvesrs sterte ab veiaede 1 18 Touch Screen Components 0 0 c eee eee eee eee eee eee 1 18 PRONE ICONS ereo re ea e a a senate oancsanaen ne E R 1 21 Navigating Menus Lists and Fields 04 1 23 Entering Data and Editing Fields 0 00 1 25 Tips for When You re in Video Calls 0 00 00 00 08 1 29 Cleaning the Touch Screen 0 0 cece eee eee een ees 1 29 2 Customizing Your Phone eecceeeecceee 21 Configuring Basic Settings 2 0 cece eee eee eens 2 2 Changing the Language 0 eee eee eee eee eens 2 3 Changing the Appearance of Time and Date 2 3 Enabling Headset Memory Mode 00 00 00 e eee ee 2 7 Using Electronic Hookswitch 0 0 eee eee eee 2 8 Updating the Background Picture 00 00 e 2 8 Soine pa Scheel OAVel soucasoudes guetssuest ouetescee oon 2 10 Stopping and Disabling a Screen Saver 0 0 ee ee eee 2 13 User Guide for the Polycom VVX 1500 D Phone vi
77. d facing you push the button protruding from the side of the phone When you push the button the stand unlocks and can move 2 Lift the stand until it touches the back of the phone the position labeled MIN and then release the button to lock the stand in place This is the lowest and most stable position for your phone There are four more upright positions for your phone Starting with the stand in its lowest position push the button slowly move the stand forward and then release the button to lock the stand in the next position Do not force the stand to move past the MAX position or your phone will be unstable Note If you need to store or ship your phone you can move the stand past the MAX position so that the stand lies toward the front of the phone Getting Started with Your Phone Attaching Ferrite Clamps Your phone package includes two ferrite clamps You must attach a ferrite clamp to the network cable and to the computer cable if you are connecting a computer to your phone before you attach the cables to your phone To attach a ferrite clamp to the network cable or PC cable gt gt Clamp a ferrite clamp around the cable Connecting Network and Power Sources Note Before you connect the network cable to your phone make sure you attach a ferrite clamp to the cable see Attaching Ferrite Clamps above There are two ways to connect your phone to the network and a power source
78. d soft key controls recording and is available e When there are one or more calls connected to your phone you may need to tap the More soft key to see it During an active call e When calls are on hold e During a consultative transfer or conference call The Record soft key is not available e When there are no connected calls on your phone e When you place a new call to transfer or to conference e When the phone prompts you to answer an incoming call If you put an active call on hold recording pauses Recording continues if the called party puts you on hold Recording stops if all active calls end no matter who ends the calls If you press while recording only the called parties are recorded Tones and indications for example dialing of digits or ringing from another party s phone that occur before a call connects are not recorded Local tones and indications for example DTMEF tones when dialing are not recorded However tones from another party s phone may be recorded You control recording by tapping the Start Pause Resume and Stop soft keys All active calls that occur on your phone between the time you tap the Start soft key and the Stop soft key are recorded alternating in the same wav file For example on October 4 2007 at 11 22 am you place a call to party A After party A answers you start recording the call While you speak with party A an incoming call arrives You place party A on hold and
79. de You can enter a number between 1 minute and 10 minutes The default is 1 minute Tap User Input Idle Timeout and then enter the number of minutes the phone should wait after being idle after a key press during office hours or off hours before starting power saving mode You can enter a number between 1 minute and 10 minutes The default is 10 minutes Tap the Save soft key Customizing Your Phone Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion If the camera detects motion for example if you are near the phone your phone will not initiate power saving mode even if an idle timeout has been reached If the camera detects motion power saving mode will terminate and the idle screen will display If the camera sensitivity is high five or higher the phone will display the idle screen when you are near the phone If the camera sensitivity is low between one and four you will have to wave your hand at the camera for the idle screen to display By default camera sensitivity is set higher during office hours If you want you can disable the user detection feature altogether Note The camera will detect any source of motion in front of it not just a person or people nearby For example the camera will detect flying objects or rapidly changing light conditions Therefore even if you are away from the phone your phone may detect other sources of motion and won t init
80. default the near site displays in the PIP and the far site displays in the window in the center of the touch screen Information about the call such as the phone number of the party with whom you are talking and the duration of the call appears next to the far site when it is displayed in the window in the center of the touch screen User Guide for the Polycom VVX 1500 D Phone The following figure shows the near site in the PIP and the far site together with call information in the larger window in the center of the touch screen Wednesday February4 1 30 PM 1 16 07 Q l EN Lauren Gates EN Jack Jones To Jack Jones IERE EN Milton Stone N Teresa Swift x Z Wong H Transfer f Conference Video j s You can tap the PIP to swap the windows the sites display in When the near site displays in the window in the center of the touch screen Local camera displays next to it The following figure shows the near site in the window in the center of the touch screen and the far site in the PIP Wednesday February 4 1 30PM 1952 NV Lauren Gates Q Jack Jones Local camera aN Milton Stone x Teresa Swift xX Z Wong Note Using the Basic Features of Your Phone During a video call you can tap the Video soft key or press to display soft keys that allow you to access video features The Video soft key is VIDEO only available when a video call is active If you press
81. dicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the display changes in response Move the phone away from the lights Replace the lights Adjust the phone s power saving settings for example office hours timeouts and user detection settings For more information see Updating Power Saving Settings on page 2 36 Make sure the USB flash drive is correctly attached to your phone For more information see Connecting an Optional USB Flash Drive on page 1 9 Make sure the Screen Saver setting is enabled For more information see Setting Up a Screen Saver on page 2 10 Troubleshooting Your Phone Troubleshooting Audio Issues There is no audio on the The connections are not correct e Ensure the headset is plugged into the headset jack marked Headset on the back of the phone For more information see Connecting an Optional Headset on page 1 8 Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged Headset Memory Mode is Headset Memory Mode is not Activate Headset Memory Mode by enabled but calls are not going activated to the headset Headset Memory Mode is pressing twice For more deactivated whenever the speakerphone or handset Is activated information see Enabling Headset Memory Mode on pa
82. e Delete Back Open Q S 2 Tap the recording you want to rename delete or play back You can rename delete or play back the selected wav file by tapping the Rename Delete or Open soft keys to return to the idle screen User Guide for the Polycom VVX 1500 D Phone Playing Back Recorded Calls To play back a recorded call 1 Do one of the following Tap a gt Browse Recordings 4 Or Tap PT gt Features gt Removable Storage Media gt Browse Recordings The Browse Recordings screen displays 16 7 hr Wednesday February4 1 47 PM 1952 Browse Recordings Xi 145DEC2008_131535 wav EN eee i N jack Jones 18NOV2008_154141 wav a EN Milton Stone EJ 18NO0V2008_155028 wav ad EN Teresa Swift EJ 24NO0V2008_121031 wav eve BN Z Wong Rename f Delete Back Open i 26 Using the Advanced Features of Your Phone 2 Tap the file you want to play back and then tap the Open soft key The filename you selected displays The length of the file in hours minutes and seconds and the size of the file also display 16 7 hr Wednesday February4 1 47 PM 15DEC2008_ 131535 wav aN Lauren Gates Jack Jones 0 00 00 Milton Stone Length 0 10 33 19 MB Ni Milton Stoni aN Teresa Swift aN Z Wong Back Q 3 Tap the Play soft key Playing displays on the screen The position indicator in hours minut
83. e The phone can only display the screen saver when the USB flash drive is attached to the phone For a list of supported USB flash drives see Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu b html For information on stopping and disabling a screen saver see Stopping and Disabling a Screen Saver on page 2 13 To set up a screen saver of your pictures 1 Place one or more pictures on a USB flash drive either in the root directory or in a folder The pictures must have the following file type and size File type BMP JPEG or PNG Maximum size 9999 x 9999 pixels The phone will not display images that have a progressive JPEG JPE or JFIF format Customizing Your Phone 2 Attach the USB flash drive to your phone see Connecting an Optional USB Flash Drive on page 1 9 The USB icon displays on the status bar on the touch screen a 3 Tap gt Settings gt Basic gt Preferences gt Picture Frame The Picture Frame screen displays 16 7 hr Wednesday February 4 1 30 PM Picture Frame Abc ascii Ni Lauren Gates EN Jack Jones Time Per Image sec EN Milton Stone Vl Teresa Swift nl aN Wong A E a ee a a 4 Specify the folder in which you stored your images on the USB flash drive and the length of time you want each image to dis
84. e returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 80 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES
85. e by side mode rather than over full screen video Aa g 7 aD Customizing Your Phone The following figure shows the PIP when it displays over PIP mode rather than next to full screen video Depending on the video endpoint you may or may not see black bars To update the way the PIP displays 1 Tap gt Settings gt Basic gt Video gt Local Camera View The Local Camera View screen displays Wednesday February4 1 30 PM i L bai 1952 F fe e a lt y a Local Camera View a 1952 Enabled a Lauren Gates i i EN Jack Jones Side by Side aN Milton Stone aN Teresa Swift aN Z Wong n s User Guide for the Polycom VVX 1500 D Phone 2 Tap and then adjust the following settings Local Camera View Full Screen Enables or disables the PIP from displaying when you view the near or far site on the full screen To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap Enabled or Disabled The default setting is Enabled Local Camera View Mode Full Screen Sets whether you want the PIP to display over or next to full screen video You can select these settings Side by Side Displays the PIP next to rather than over the full screen video PIP Displays the PIP over the full screen video The default setting is side by side Note If you select PIP as
86. e export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commerc
87. e hours 1 Tap gt Settings gt Basic gt Power Saving gt Office Hours gt Start Hour The Start Hour screen displays Wednesday February4 1 30 PM 1952 e Start Hour 123 5 or Monday ES Z Ni Lauren Gates Tuesday Wednesday Thursday m Save aN Jack Jones Neia Na e m 2 Tap the day s of the week you want to update and then enter your start time s Enter a start time using the 24 hour clock You can enter a start time from 0 to 23 The default start time is 8 3 Tap the Save soft key Customizing Your Phone 4 Tap Duration The Duration screen displays Duration 123 aN Lauren Gates Jack Jones Tuesday EN Milton Stone Wednesday EN Teresa Swift _ EN Z Wong l a 3 Mewe E a Save _ a 5 Tap the day s of the week you want to update and then enter the number of hours you work for a particular day Thursday You can enter a duration of 0 to 12 hours per day The default duration is 10 hours per day for Monday to Friday and 0 hours per day for Saturday and Sunday 6 Tap the Save soft key Updating Timeouts You can update the period of time the phone will be idle before the touch screen turns off if the camera doesn t detect motion You can specify different timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idle Timeout By default the Office Hours Idle T
88. e phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Dial tone is not present on one of Switch between Handset Headset if the audio paths present or Soeakerphone modes to see if the dial tone is present on other paths If the dial tone exists on another path connect a different handset or headset to isolate the problem Ring volume is low While the phone is idle adjust the ringing level by pressing or a Outbound or inbound calling is Place a call to the phone under unsuccessful investigation Check that the display indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the display changes in response The phone has a Silent ring tone Choose a ring tone other than Silent See Updating the Ring Tone on page 2 22 Troubleshooting Your Phone Service Unavailable appears The user tapped the New Call on the graphic display soft key dialed a number with the handset on hook or attempted to make a call from the contact directory when the phone was not registered You cannot place a call The call was placed using the incorrect protocol Check with your system administrator to see when your phone will be registered Verify that you are using a line that is registered to use the appropriate proto
89. e the 10 digits alphabetic characters and special characters available in context sensitive applications User Guide for the Polycom VVX 1500 D Phone Before You Use the Phone Note Since you can customize your phone in many different ways and your system administrator can enable and disable certain features the user interface that displays on your phone may differ from the figures that appear in this guide Before you use the phone you need to understand the touch screen layout which icons display on the touch screen how to navigate menus and fields and how to enter data You also need to know how to obtain the best performance when you conduct video calls and conferences This section describes the following e Touch Screen Components on page 1 18 e Phone Icons on page 1 21 e Navigating Menus Lists and Fields on page 1 23 e Entering Data and Editing Fields on page 1 25 Tips for When You re in Video Calls on page 1 29 Touch Screen Components The following figure shows what displays on the touch screen 17 7 hr 11 47 AM Wednesday November 19 kid if e 1952 Te Jack Jones f NA Lauren Gates ENN Jack Jones N j ENA Milton Stone gg G ih AL EAN Teresa Swift Hold James 5 Hold Joan Smitha E Hold Jackhna AET iis y A Z Wong 6 1954 20 35 1953 70 52 20 43 1955 Hold ae a End Call Transfer eran Video f 0 32 Getting Started with Your
90. ecify the protocol the contact uses to handle calls This allows your phone to automatically use the correct protocol when you dial the contact Answering Calls When you are not in another call you can answer a call in three ways e Using the handset e Using the speakerphone e Using the headset Note Your phone distributes incoming calls for lines that have multiple Line Keys evenly across all Line Keys User Guide for the Polycom VVX 1500 D Phone Note Note If you don t want to answer a call or you want to delay answering a call do the following e To remove the incoming call window in the center of the touch screen minimize it and place it in the inactive call group so you can still answer it if you want tap the Ignore soft key e To remove the incoming call window and the opportunity to answer the call tap the Reject soft key for private lines the Silence soft key for shared lines or press the DND key Do Not Disturb when your phone rings The Do Not Disturb mode stays active until you press the DND key again e To forward incoming calls to another phone tap the Forward soft key see Forwarding Calls Dynamically on page 3 35 You cannot forward H 323 calls or forward calls if your phone is set up with shared lines If you set up your phone with a silent ring tap the Line Key with the status indicator that is flashing green or tap the Answer soft key to answer the call If your handset is off hook t
91. ect field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Auto Reject field to enabled each time the contact calls the call will be directed to your voice and video mail system if one is set up Note If you do not have a voice and video mail system set up enabling the Auto Reject field will have no effect Each time the contact calls your phone will ring unless you choose to divert the contact s calls or enable call forwarding or Do Not Disturb on your phone Optional Tap the Auto Divert field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Auto Divert field to enabled each time the contact calls the call will be directed to the third party you specified in the Divert Contact field Optional Tap the Watch Buddy field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Watch Buddy field to enabled you can monitor the contact s status For more information on monitoring status see Using Buddy Lists on page 4 6 Optional Tap the Block Buddy field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Block Buddy
92. ect the protocol to use If your phone is set up to handle both protocols you may be able to choose a protocol before you place a call using one of the following methods e Soft key method Soft keys display to allow you to choose the protocol Tap the Use SIP Use H 323 or Use Auto soft key one or more times to toggle between Use SIP to place a SIP call Use H 323 to place an H 323 call or Use Auto to allow your phone to automatically select the protocol to use The protocol you select displays in the title bar Your phone will use the selected protocol for all subsequent calls unless you select a different protocol e Dialog box method A dialog box displays to allow you to choose the protocol Tap Use SIP to place a SIP call or Use H 323 to place an H 323 call Using the Basic Features of Your Phone For dual protocol phones the protocol displays next to all call IDs including the call IDs for conference call participants and calls on hold The following figure shows a SIP call placed to Jack Jones Wednesday February4 1 30 PM 1 16 07 al HD 1952 To Jack Jones aN Lauren Gates aN Jack Jones 1953 SIP Milton Stone pame Ni Teresa Swift aN Z Wong When you place calls from call lists or directories your phone will automatically choose the protocol to use based on the information in the call list or directory When you set up a contact in your Local Contact Directory you can sp
93. ee Placing Calls on page 3 6 and Answering Calls on page 3 13 For information on permanently enabling your phone to use headset mode see Enabling Headset Memory Mode on page 2 7 For information on connecting and using a headset that supports electronic hookswitch see Using Electronic Hookswitch on page 2 8 Connecting an Optional USB Flash Drive For a list of supported USB flash drives see Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu b html Attach a removable USB flash drive to your phone to do the following e Record and play back audio from your phone e Display images on your phone s idle screen You attach the USB flash drive to the USB port on the right side of your phone The USB port is behind a door you flip down User Guide for the Polycom VVX 1500 D Phone The following figure shows how to connect a USB flash drive to the USB port on the phone When you attach a USB flash drive to your phone the message Storage media attached displays The USB icon displays on the status bar on the touch screen For information on how to record and play back audio see Recording Calls and Conferences on page 4 17 and Playing Back Recorded Calls on page 4 23 For information on how to display the pictures on a USB flash drive on your phone s idle screen see S
94. enu Scroll through menu items Tap or Or press an arrow key User Guide for the Polycom VVX 1500 D Phone If you want to Then do this Scroll through lists or fields To scroll item by item do one of the following Tap RA o PN e Press the Up or Down arrow key To Page Down or Page Up when lists appear on more than one page do one of the following e Press the key to Page Up or the key to Page Down Scroll through values for a Tap the field s highlighted grey box From the field drop down list tap one of the scroll arrows to go to the top or bottom of the list Select a menu item Do one of the following Tap the menu item Use an arrow key to scroll to the menu item and then tap the Select soft key Press the dialpad key that corresponds to the item in a numbered menu list For example if an item has a number next to it press the corresponding number on the dialpad Select a field Do one of the following e Tap the field e Scroll to the field using the Up or Down arrow key Select a soft key Tap the soft key View additional soft keys Tap the More soft key Enable or disable fields Do one of the following e Tap the field name and then tap the field s highlighted box From the drop down list tap Enabled or Disabled Scroll to a field using the Up or Down arrow key and then use the Right or Left arrow key to toggle between Enabled or Disabled 1 24 Getting S
95. er Setting Ring Tones for Contacts Note Your company s settings may override this feature For more information contact your system administrator You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers To set a distinctive ring tone for a contact 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February 4 1 44 PM A 1952 f l AL Directory n 1952 EN Lauren Gates ca Jack Jones 1953 EN Milton Stone a Milton Stone 1955 Y r Teresa Swift a Teresa Swift 1954 Y seal BN ZWong Moa e ee User Guide for the Polycom VVX 1500 D Phone 2 Tap the contact for whom you want to assign a distinctive ring tone and then tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM Edit Contact Abclascii EN Lauren Gates EN Jack Jones ee al EN Milton Stone Contact at Teresa Swift aN Z Wong Save ae Cancel Latin a speed Dial Index ae 3 Tap the Ring Type field and then enter a number corresponding to one of the ring types available Note To exit this screen and determine the number associated with a ring type press the Menu key twice and then tap Settings gt Basic gt Ring Type Each ring type has a number associated with it 4 Tap the Save soft key to return to the idle screen
96. es Using the Advanced Features of Your Phone You can monitor the status of all the contacts in your buddy list from the idle screen if your buddy has a Speed Dial Key or from the Buddy Status list Monitoring Buddies from the Idle Screen Your phone automatically assigns a buddy to a Speed Dial Key if one is available The Speed Dial Key displays an icon and status indicator a vertical bar on the far right of the key that indicate the buddy s status The following table shows the presence icons and status indicators that display on the Speed Dial Key to indicate a buddy s status Buddy Status Speed Dial Key Icon Busy Do Not Disturb a Solid red Away Be Right Back Flashing red Out to Lunch Offline Solid red al The following figure shows a phone that is monitoring two buddies Lauren Gates and Jack Jones Lauren Gates is Online and Jack Jones is either Away Out to Lunch or Be Right Back Wednesday February 4 1 44 PM 1952 a Lauren Gates N Jack Jones l ENI Milton Stone A Teresa Swift ENI Z Wong ABg New Call i Forward f User Guide for the Polycom VVX 1500 D Phone Monitoring Buddies from the Buddy List If you can t monitor all your buddies from the idle screen because you have more buddies than available Speed Dial Keys use the Buddy Status list To monitor a contact in your buddy list gt gt Do one of the following Tap the Buddies soft key Or Tap P
97. es and seconds above the progress bar changes as the file plays back in real time 16 7 hr Wednesday February4 1 47 PM 1952 15DEC2008_131535 way uren Gates EN Ele a elt Length 0 10 33 19 MB ENI ene aN Teresa Swift Yt User Guide for the Polycom VVX 1500 D Phone While the recording plays you can do the following To pause the playback tap the Pause soft key Paused displays below the position indicator 16 7 hr Wednesday February 4 1 47 PM 15DEC2008_131535 wav N m EN Lauren Gates ji a ae i Jack Jones 0 02 40 l Paused Length 0 10 33 19 MB aN SESU E 7 EN Teresa Swift aN Z Wong Resume Ly s To resume the playback tap the Resume soft key Playing displays below the position indicator To stop playing back the file and return to the Browse Recordings screen tap the Exit soft key to return to the idle screen Answering a Call While Playing Back Recorded Calls If you are playing back a file and an incoming call arrives playback pauses and the phone rings If you don t answer your phone playback remains paused and you must tap the Resume soft key to continue playback To answer a call using the speakerphone gt gt Do one of the following If you were listening to the file with the handset or headset press Ifyou were listening to the file with the speakerphone tap the Line Key with the flashin
98. esa Swift EN Z Wong Bak select nee 2 Tap and then adjust the following camera settings Note If your camera points to a bright light source increase the brightness contrast and sharpness levels so the near site will be more clear Target Frame Rate sets how smooth near site video displays Tap the Up or Down soft key to set the rate and then tap the Save soft key You can set a rate between 5 least smooth and 30 most smooth The default rate is 25 Brightness Level sets how bright near site video will be Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 dimmest and 6 brightest The default level is 3 User Guide for the Polycom VVX 1500 D Phone Saturation Level sets how much color near site video displays Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 lowest and 6 highest The default level is 3 Contrast Level sets the difference in brightness between the light and dark areas of near site video Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 no contrast increase and 4 noise reduction contrast The default level is 0 Sharpness Level sets the clarity of detail in near site video Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between
99. etting Up a Screen Saver on page 2 10 and Displaying the Pictures that are on Your USB Flash Drive on page 2 14 Connecting Optional Headphones Attach headphones to your phone to listen to phone audio or recorded calls You attach the headphones to the 3 5mm connector on the side of your phone located behind a door you flip down The connector is an unamplified line out connector only Getting Started with Your Phone The following figure shows the 3 5mm connector on the side of your phone pg When you attach headphones to your phone the message Auxiliary output active displays The headphone icon displays on the status bar on the touch screen When you remove the headphones the message Auxiliary output inactive displays Connecting an Optional Computer You can connect a computer to your phone You may want to connect a computer for example if you only have one LAN port and you want to connect your computer to the network through the phone To connect a computer to the phone you need the optional Computer Cable and a ferrite clamp included in the phone package Attach the ferrite clamp to the Computer Cable before you attach the cable to your phone see Attaching Ferrite Clamps on page 1 5 You attach a computer to the PC connector on the back of the phone User Guide for the Polycom VVX 1500 D Phone The following figure shows how to connect a computer to the PC connector on the phone ae
100. ey 3 Add contact information for the new contact see Adding Contacts to Your Local Contact Directory on page 2 49 The speed dial index can be any value between the next available number and a maximum value of 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays Polycom recommends that you assign speed dial index values consecutively For example if you assign the third position to the speed dial index value 2 assign the fourth position to the speed dial index value 3 4 Tap the Save soft key 5 Tap to return to the idle screen Updating Speed Dial Keys 3 42 Update a Speed Dial Key to remove or re order the Speed Dial Keys on your phone You update a Speed Dial Key by updating a contact s speed dial index number If you delete a speed dial index number for a contact the contact s Speed Dial Key is replaced by the contact who has the closest speed dial index number Using the Basic Features of Your Phone To update a speed dial index for an existing contact 1 Tap gt Features gt Contact Directory 2 Tap the contact whose speed dial index you want to update and then tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM 1952 Edit Contact Abclascii aN Lauren Gates Jack Jones Last Name Stone 5 EN Milton Stone Contact ae Rien sore EN
101. f the touch screen and the active call reappears in the window in the center of the touch screen To answer the incoming call tap the Line Key with the status indicator that is flashing green or tap the Hold soft key to place the active call on hold and then tap the Answer soft key To answer an incoming call on a shared line 1 Tap the Line Key with the status indicator that is flashing green or tap the Answer soft key 2 Tap the Hold soft key or press HOLD Note If you wait too long the incoming call window is minimized and placed in the inactive call group along the bottom of the touch screen and the active call reappears in the window in the center of the touch screen To answer the incoming call tap the Line Key with the status indicator that is flashing green or tap the Hold soft key to place the active call on hold and then tap the Answer soft key Anyone on another phone configured to use the same shared line may take the call by tapping the Line Key associated with the held call represented by a flashing red status indicator Using the Basic Features of Your Phone Ending Calls To end a call gt gt Do one of the following Tap the End Call soft key Ifyou are in handset mode replace the handset Ifyou are in speakerphone mode press EA If you are in headset mode press Qel HEADSET Redialing Numbers Redial a number by pressing or accessing your placed calls list To redial the las
102. g green status indicator Using the Advanced Features of Your Phone Ifyou were listening to the file with the speakerphone tap r and then tap the Answer soft key When the call ends the idle screen displays To answer a call using the handset gt gt Do one of the following Ifyou were listening to the file with the speakerphone or a headset lift the handset Ifyou were listening to the file through the handset hang up the handset and then pick it up again Ifyou were listening to the file through the handset tap the Line Key with the flashing green status indicator Ifyou were listening to the file through the handset tap and then tap the Answer soft key When the call ends the idle screen displays To answer a call using the headset gt gt Do one of the following Ifyou were listening to the file with the speakerphone or a handset O Ifyou were listening to the file with the headset tap the Line Key with the flashing green status indicator Ifyou were listening to the file with the headset tap and then tap the Answer soft key a Note If you use a digital headset with an answer button or an analog headset with an electronic switch use the button or switch to answer the incoming call When the call ends the idle screen displays If you decide to reject the incoming call tap the Resume soft key and playback will resume For more information see
103. ge 2 7 Troubleshooting Video Issues The phone does not A video call setting has been Enable the Audio Start Video Tx setting automatically transmit near site disabled so that the phone will automatically video at the start of all calls transmit near site video at the start of all calls For more information see Updating Video Call Settings on page 2 27 Near site video is not very clear Camera settings are not correct Adjust the camera settings to improve the The camera may be facing a brightness contrast and sharpness levels bright light source of the video image For more information see Updating Camera Settings on page 2 34 User Guide for the Polycom VVX 1500 D Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform these tests To test your phone hardware gt gt Tap gt Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display and Touch Screen Diagnostics Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product This Limited Warranty and Limitation of Liability s
104. grey box From the drop down list tap the maximum call rate you want to use for video calls To scroll through all the call rates tap one of the scroll arrows You can choose a call rate between 128 kbps and 1024 kbps The default setting is 768 kbps Tap the Save soft key Tap to return to the idle screen Changing the Backlight Intensity Backlight intensity on the phone has three components Backlight On Backlight Idle Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The Backlight On intensity applies to following events Any key press Incoming calls Ending a call holding a call resuming a call by the other party A voice message received If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases A call is in progress A call is on hold There is an incoming call ringing There is an outgoing call ringing back Any menu shows on the display In all other cases the Backlight Idle intensity applies User Guide for the Polycom VVX 1500 D Phone To modify the ba
105. hall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DIS
106. he Line Key Wednesday February 4 1 30 PM aN Lauren Gates EN Jack Jones Q MMilton Stone EN Teresa Swift Hold Joan Smith Q Z Wong 1553 0 39 Resume New Call Transfer Conference Ey Note Tap the Resume soft key or press again to retrieve the call If you have more than one call on hold tap the call you want to resume and then tap the Resume soft key If you tap the Line Key the first call in the inactive call group for the Line Key will automatically resume The Hold feature typically generates music or a beeping tone Therefore avoid placing a conference call on hold Multiple Calls on Hold Your phone displays all calls for a Line Key by displaying multiple windows on the screen The phone only displays the calls for one Line Key at a time The active call if any displays in a window in the center of the touch screen Held calls or incoming calls display in minimized windows above the phone s soft keys the inactive call group The Line Key associated with the displayed calls is green The Line Key displays a counter showing the number of calls for the Line Key If all the calls for a Line Key are inactive the status indicator for the Line Key glows red If the Line Key has an active call the status indicator glows green User Guide for the Polycom VVX 1500 D Phone Hold James 5 1954 The following figure shows one active call and four calls on hold for Line
107. he call is routed to the handset If your handset is on hook the call is routed to the speaker Answering When Not in Another Call In all cases the active call will appear on the screen and display the call duration and who the call is from The following figure shows an active video call Wednesday February4 1 30 PM 1952 f 1 16 07 Ni Lauren Gates To Jack Jones 4 Jack Jones EN Milton Stone ENN Teresa Swift LV Z Wong Note Note Using the Basic Features of Your Phone To answer a call using the handset gt gt Pick up the handset To answer a call using the speakerphone If your speakerphone does not work your system administrator may have disabled the speakerphone on your phone Handle calls using a handset or headset instead If your system administrator disables the speakerphone on your phone Handsfree mode disabled appears on the touch screen after you press the SP PHONE key gt gt With the handset on hook do one of the following Tap the incoming call window that displays in the middle of the touch screen After 10 seconds the incoming call is placed in the inactive call group and you have to tap the Answer soft key to answer it Tap the Answer soft key Tap the Line Key with the status indicator that is flashing green SP PHONE To answer a call using the headset gt gt Do one of the following HEADSET Or IfHeadset Memory Mode is activated tap the Line
108. hone number to forward the incoming call to Your phone displays the last number you forwarded calls to either statically or dynamically 3 Tap the Forward soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Disturb Note Do Not Disturb is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator To prevent the phone from ringing press When you enable Do Not Disturb the Do Not Disturb icon 9 displays on the status bar and on each Line Key and the Do Not Disturb button glows red User Guide for the Polycom VVX 1500 D Phone The following figure shows the Do Not Disturb icon on the status bar and on the Line Key Wednesday February4 1 44 PM ay 1952 EN Lauren Gates EN Jack Jones aN Milton Stone EN Te resa Swi ft EN Z Wong New Call f Forward Ey Calls you receive while Do Not Disturb is enabled are logged in your Missed Calls list see Using Call Lists on page 2 43 If you have chosen to forward your calls to another number calls will be sent to that number if you enable the Do Not Disturb feature To disable Do Not Disturb tap 9 or press Multiple Lines and Do Not Disturb Note By default the Do Not Disturb feature applies to all lines on your phone that is
109. iagledearaesegoax 4 8 Monitoring Buddies 0 eee eens 4 13 Integrating With Microsoft Live Communications Server 2005 4 14 Using the Busy Lamp Field 0 0 0 cece eee eee 4 16 Recording Calls and Conferences 0 0 c eee eee ee eee nes 4 17 KEON DOO Calls iccectaue cheese ebude tite a E oes 4 20 Recording Conferences 0 cece ee eee eee nee 4 21 Pausing and Resuming Recording 00 0 0 e eee eee 4 22 Playing Back Recorded Calls 0 eee ee eee 4 23 Browsing Recorded Calls 1 1 0 0 0 eee eee eee 4 25 Playing Back Recorded Calls 0 0 0 eee eee eee 4 26 Answering a Call While Playing Back Recorded Calls 4 28 sine ie DrOWcel o4u cnuenadeens AT EE snes 4 30 Restartine Your PRONE as 3 0vienewsd aterdwadien ten geateeseeuene 4 33 yii User Guide for the Polycom VVX 1500 D Phone vili 5 Troubleshooting Your Phone eeeeee eee 5 1 Troubleshooting Power and Startup Issues 000006 5 2 Troubleshooting Dialpad Issues 0 0 cece eee eee 5 2 Troubleshooting Access Issues 2x05 ssudus ues 5 eneustabenee decease 5 3 Troubleshooting Call Issues 6 05 40 2n0s9 06e eran oenduesodews duane d Aue 5 4 Troubleshooting Display Issues 0 0 ee eee eee 5 6 Troubleshooting Audio Issues 0 eee eee eee 5 7 Troubleshooting Video Issues 0 0 0 eee ee eee eee 5 7 Testing Chone Hardware 2 6 ccc ce
110. ial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 4750 Willow Road Pleasanton CA 94588 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
111. iate power saving mode In addition since your phone s camera detects motion if you close the camera shutter point the camera at the ceiling or set the camera sensitivity to 0 the phone will not detect your presence even if you are nearby To update user detection settings 1 Tap gt Settings gt Basic gt Power Saving gt User Detection The User Detection screen displays User Detection 123 EN Lauren Gates Jack Jones Off Hours Sensitivity ANY aN Milton Stone LX Teresa Swift aN Won g a User Guide for the Polycom VVX 1500 D Phone 2 For the Office Hours Sensitivity field enter how sensitive you want the camera to be while you are in your office You can enter a number between 0 no sensitivity and 10 high sensitivity The default sensitivity is 7 If you set a sensitivity between 1 and 4 you will have to wave your hand at the camera to exit power saving mode As well power saving mode may be initiated when you are in your office but not close to your phone If you enter 0 the user detection feature is disabled and you will have to press a key on your phone to exit power saving mode 3 Tap Off Hours Sensitivity and then enter how sensitive you want the camera to be while you are not in the office You can enter a number between 0 no sensitivity and 10 high sensitivity The default sensitivity is 2 If you set a sensitivity between 1 and 4
112. ight 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2009 Polycom Inc All rights reserved Polycom Inc
113. imeout is much longer than the Off Hours Idle Timeout You can also specify a separate timeout period that applies after you press a key or soft key on the phone User Input Idle Timeout You may choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you are actively using the phone power saving mode won t initiate as often Note If you press a key or tap a soft key user input on your phone the idle timeout period that applies User Input Idle Timeout or Office Hours Off Hours Idle Timeout will be the timeout with the highest value User Guide for the Polycom VVX 1500 D Phone To update timeouts 1 Tap gt Settings gt Basic gt Power Saving gt Timeouts Timeouts 123 l JackJones Off Hours Idle Timeout J The Timeouts screen displays Wednesday February4 1 22 PM H 1 E a i aN Lauren Gates Milton Stone User Input Idle Timeout A ae n Save Ly Q Teresa Swift EN ZWong O Back a For the Office Hours Idle Timeout field enter the number of minutes the phone should wait after being idle during office hours before starting power saving mode You can enter a number between 1 minute and 600 minutes The default is 10 minutes Tap Off Hours Idle Timeout and then enter the number of minutes the phone should wait after being idle during off hours before starting power saving mo
114. inctive incoming ring tones for contacts in your local directory so you can identify callers when your phone rings Selecting a Ring Tone for Your Phone You can choose a distinctive ring tone for your phone to identify it when it rings Or you can choose distinctive ring tones for different lines on your phone To select a ring tone for your phone or a specific line 1 Tap Pel gt Settings gt Basic gt Ring Type The Ring Type screen displays If multiple lines are configured on your phone the Line Select screen displays instead and you have to select the line to which to apply the ring type Then the Ring Type screen displays Wednesday February4 1 44 PM h l TYE te r a r F A Ring Type R 1952 EI _ Silent Ring q incae p O EN Ele CIEE v Low Trill Jack Jone Milton Stone E Low Double Trill gt eel EN Teresa Swift E _ Medium Trill r EN Z Wong wid Play Back Select lt i Customizing Your Phone 2 Tap the ring type you want and then tap the Select soft key To hear the ring type before you change it tap the Play soft key The default ring type is Low Trill 3 Tap ae to return to the idle screen a Note If you set up your phone with a silent ring tap the ringing Line Key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speak
115. ine on page 2 70 e Supporting Shared Lines on page 2 71 To read about the phone s basic features see Using the Basic Features of Your Phone on page 3 1 To read about the phone s advanced features see Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator User Guide for the Polycom VVX 1500 D Phone Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu The topics include Changing the Language on page 2 3 Changing the Appearance of Time and Date on page 2 3 Enabling Headset Memory Mode on page 2 7 Using Electronic Hookswitch on page 2 8 Updating the Background Picture on page 2 8 Setting Up a Screen Saver on page 2 10 Stopping and Disabling a Screen Saver on page 2 13 Displaying the Pictures that are on Your USB Flash Drive on page 2 14 Setting One of Your Own Pictures as the Background Picture on page 2 16 Enabling the Phone to Automatically Answer Calls on page 2 16 Setting the Call Rate for Video Calls on page 2 18 Changing the Backlight Intensity on page 2 19 Updating the Ring Tone on page 2 22 Disabling and Stopping Video on page 2 25 Updating Video Settings on page 2 26 Updating Power Saving Settings on page 2 36 Customizing Your Phone Changing the Language Your phone supports several languages To change the language 1 Tap gt Setting
116. ing Incoming Calls 1 1 0 0 0 eee eee ee ene 2 64 Distine wishin Calls s idcserasdh iori beaded thenni peri pennu Raa 2 64 Be E ae r bes a E E ES 2 64 Diverdine Calls srarssrissani esteriai rripi ripo aia 2 66 DY Stem CUStOMUZGLIONS evesa ae sd tie eene chee a oe bee ex 2 67 Supporting Multiple Lines 0 0 eee eee eee 2 68 Supporting Multiple Line Keys Per Line 2 70 pupporiine Shared Lines s 462 p 062 eoewadiavsvaveueiagsudatas 2 71 3 Using the Basic Features of Your Phone 3 1 Plan line Cale 42 45 45 Mech tee bangaeh ea nalese be deeradeusauer ew E 3 2 Handling Video Calls i 0crscccectcuresaceseedsooceadausseades 3 3 Pae ma CANS 6420 54 beta aveerd E anes aegis ahs ones on bates 3 6 Placing Calls Using the Handset 0 0 0 eee eee eee 3 8 Placing Calls Using the Speakerphone 4 3 8 Placing Calls Using the Headset 0 eee eee 3 9 Placing Calls Using Speed Dial 0 0 0 0 0000s 3 10 Placing Calls Using the H 323 Protocol 0 0 0 006 3 12 ATS WETE Callei itvic aise de abes tenn dbieh EEEE 3 13 Contents Poe l saceedeueed ees eveme cee eneaeens eaeese sess shee on ee 3 17 Redialin Numbers 54 cci00sesd sane ntendeeeatoteussioehews Rows 3 17 Placing Callo On Hold c1 2ccincataseadinehet togsine ded tamedyaiack s 3 18 Hosting Conierence Calls cotcorusey eres ooo eee ee 3 20 Setting Up Conference Cal
117. ipant on hold e Remove a participant from the conference Using the Basic Features of Your Phone e Obtain information about a participant e Choose the participant with whom to exchange video To manage a participant tap the window of the participant you want to manage The soft keys update to show Far Mute Hold Remove Information and Back The following figure shows the soft keys that display when you manage a conference call participant If the participant you tapped is not the participant with whom you are exchanging video the Select Video soft key also displays Wednesday February4 1 44 PM amp 08 Conference 7 13 Q es Cg Jack Jones QU tauren Gates EN Jack jones aN Milton Stone aN Teresa Swift aN Z Wong Far Mute Hold Remove Information Back To manage a conference call 1 During a conference call tap the window of the conference call participant you want to manage The soft keys update so you can manage the participant You can access the following soft keys Far Mute Mutes the selected participant The muted participant can hear all participants but no participant can hear the muted participant Select Video Selects the conference call participant as the active conference participant This is the participant with whom you will exchange video The Select Video soft key does not display if you are currently exchanging video with the selected
118. isplays in the window in the center of the touch screen and on the full screen display normal full or cropped images Note Depending on the video endpoint black bars may appear on the top bottom or sides of the video image To update the way video displays in the window in the center of the screen and on the full screen 1 Tap gt Settings gt Basic gt Video gt Video Screen Mode The Video Screen Mode screen displays Wednesday February4 1 30 PM 1952 gt Video Screen Mode N Video Screen Mode Window Lauren Gates Jack Jones Video Screen Mode Full Screen Normal XQ aN Milton Stone EN Teresa Swift Wong Mev me ones Customizing Your Phone 2 Tap and then adjust the following settings Video Screen Mode Window Adjusts the video image that displays in the window in the center of the touch screen You can select these settings Normal The video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the window to maintain the correct aspect ratio Full The video image is stretched to fill the window Crop Black bars do not appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that do not fit within the window are cropped To select the setting you want tap the field name and then tap the field s highlighted box From the drop down list tap the se
119. itle and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and developmen
120. ive as the background picture on your phone When you set one of your pictures as the background picture the picture will display as Local File in the Backgrounds list see Updating the Background Picture on page 2 8 Before you can set a picture on your USB flash drive as the background picture confirm the following e The picture is on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the picture is in on your USB flash drive For more information on placing a picture on your USB flash drive connecting the USB flash drive to your phone and specifying a folder see Setting Up a Screen Saver on page 2 10 To set a picture on your USB flash drive as the background picture on your phone 1 Do one of the following From the idle screen tap fo gt Picture Frame _ Tap gt Features gt Removable Storage Media gt Picture Frame Your pictures will display one by one 2 To set a picture as the background picture for your phone wait for the picture to display and then tap ox Or tap or to display the picture and then tap Xt To re set the default background image see Updating the Background Picture on page 2 8 but select Default for the background image Enabling the Phone to Automatically Answer Calls You can enable the phone to automatically answer a call so you don t have to tap a soft key Line Key or other key to answer the call
121. izing Your Phone To update a contact in your local Contact Directory 1 Tap The Directory Jack Jones 1953 Milton Stone 1955 Q Teresa Swift 1954 am gt Features gt Contact Directory Directory screen displays aN cilia EN Jack Jones aN Milton Stone aN Teresa Swift aN Z Wong am am ce 2 Tap the contact whose information you want to update Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 55 User Guide for the Polycom VVX 1500 D Phone 3 Tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM Edit Contact Abciascii aN Lauren Gates EN Jack Jones Last Name EN Milton Stone Contact i _ A Teresa Swift Speed Dial Index as 4 Save Save U a P Cancel Cancel Latin 4 Update the contact information For information on the fields you can update see Adding Contacts Manually step 3 on page 2 49 5 Tap the Save soft key to return to the idle screen Customizing Your Phone Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory but not from your Corporate Directory To delete a contact from the local Contact Directory 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM i 1952 C E
122. l phones about 3 12 E electronic hookswitch 2 8 ending calls 3 17 F Far Mute soft key 3 25 far site video choosing in conference calls 3 25 displaying on full screen 2 29 3 5 swapping with near site 3 6 Index 2 ferrite clamps attaching 1 5 fields enabling and disabling 1 24 selecting 1 24 updating 1 25 flash drive connecting to phone 1 9 flash drives supported 1 9 flicker avoidance adjusting 2 36 forwarding calls 3 30 forwarding H 323 calls 3 12 H H 323 protocol about 3 12 handset answering calls with 3 15 connecting 1 8 placing calls with 3 8 handsfree mode disabled about 3 8 3 15 headphones connecting 1 10 headset answering calls with 3 15 connecting to phone 1 8 and electronic hookswitch 2 8 memory mode enabling 2 7 placing calls with 3 9 Headset key about 1 17 headsets supported 1 8 hidden soft keys viewing 1 24 Hold key about 1 17 holding calls 3 18 holding conference call participants 3 26 I icons list of 1 21 ignoring calls 3 14 inactive call group about 1 19 instant messaging using 4 1 IP addresses entering 1 25 K keyboard virtual using 1 25 keys about 1 15 L Label field 2 51 language support 2 3 language changing 2 3 letters entering 1 26 1 28 Line Key icons 2 68 Line Key status indicators 1 20 4 16 Line Keys about 1 20 lines multiple 2 68 local camera view mode 2 34 local directory See Contact Directory lowercase characters entering
123. l the number of the party to whom you want to transfer the call You do not have the option of talking to the party Performing a Blind Transfer on page 3 29 e Attended Conference call parties are automatically connected to each other after you exit a conference Set up a conference call and then end your participation For more information see Ending Conference Calls on page 3 24 Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call Or you can choose not to talk to the party In this case you wait for the party s ring back sound and then transfer the call User Guide for the Polycom VVX 1500 D Phone To perform a consultative transfer l Transfer to During a call tap the Transfer soft key or press The active call is placed on hold The Transfer to screen displays Wednesday February4 1 44 PM 1952 a D ae i Q Lauren Gates y hae aN Jack Jones KR MMilton Stone EN Teresa Swift Apon F s Fag Cancel URL Blind Directory E 2 3 Place a call to the party to whom you want to transfer the call See Placing Calls on page 3 6 When you hear the ring back sound tap the Transfer soft key or press ame IE you want to talk privately to the person to whom you are transferring the call before the transfer is complete wait until the pe
124. le the touch screen again by pressing any key on the phone console To answer a call while the touch screen is disabled pick up the handset Or to use the speakerphone press 9 and then tap the Answer soft key SP PHONE User Guide for the Polycom VVX 1500 D Phone To clean the touch screen 1 Tap gt Settings gt Basic gt Screen Clean The screen is disabled The message Touch screen is disabled Press any key to exit displays Wipe the glass with a clean lint free cloth To enable the touch screen again press any key on the phone console Customizing Your Phone You can customize your Polycom VVX 1500 D phone by adjusting certain settings such as how the time and date display and the ring type you use for incoming calls You can also customize your phone s directory specify how to handle calls from contacts change the background image that displays or enable a screen saver This chapter provides basic operating instructions for customizing your phone The topics include e Configuring Basic Settings on page 2 2 e Muting the Microphone on page 2 42 e Adjusting the Volume on page 2 43 e Using Call Lists on page 2 43 e Managing Contacts on page 2 46 e Managing Incoming Calls on page 2 64 e System Customizations on page 2 67 Some phone customizations are performed by your system administrator These include e Supporting Multiple Lines on page 2 68 e Supporting Multiple Line Keys Per L
125. led aN Lauren Gate Jack Jones Enabled R KR MMilton Stone EN Teresa Swi ft EN Z Wong a Back Select a 2 Tap Enabled and then tap the Select soft key 3 To activate Headset Memory Mode press twice User Guide for the Polycom VVX 1500 D Phone All calls will now go to your headset If you tap the Line Key with the flashing green status indicator or the Answer soft key to receive a call the call will connect to your headset automatically If you switch to the speakerphone or the handset you deactivate Headset Memory Mode calls no longer automatically go to your headset unless you choose this mode To have calls go to your headset again activate Headset Memory Mode by pressing twice Using Electronic Hookswitch POLYCOM For information on supported headsets to provide electronic hookswitch features to place answer and end calls see Technical Bulletin 37477 SoundPoint IP and Polycom VVX 1500 Headset Compatibility List at http www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu b html If you use a headset that supports electronic hookswitch you can place answer and end calls by pressing the hookswitch button on your headset For detailed information about how to use electronic hookswitch see Technical Bulletin 35150 Using an Electronic Hookswitch with SoundPoint IP and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip Vo
126. lity including multiple call and flexible line appearances HTTPS secure provisioning presence custom ring tones and local audio and video conferencing Some of the key features include e Seven inch diagonal color touch screen e Support for Polycom HD Voice technology e Privacy shutter for the video camera e Adjustable base display and camera angle e USB port for applications e Ability to use a Power over Ethernet PoE power source e Support for Electronic Hookswitch EHS with select partner headsets e Call handling using the H 323 family of protocols This guide provides everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your phone As well be sure to read the Parts List and Safety Notices sections in this guide before you set up and use the phone coe User Guide for the Polycom VVX 1500 D Phone Contents About This Guide 1 1 2 2 2c cece eee ce eee eee eee dii 1 Getting Started with Your Phone 2 ee00 1 1 PorlSiIGl gecsesevepee pee EN EEEE 1 2 Optional Accessories 4 lt 5 26iniavigns tages honest eaneeedaeresers 1 2 perme Up tie PHONG seres goth e enn eh a E ieee a ai 1 3 Adjusting the Stand 0 0 cece cece eens 1 3 Attaching Ferrite Clamps lt 4 s2 dceoie sits csoadaeerdanesedanias 1 5 Connecting Network and Power Sources 406 1 5 Connecting the Handset and Handset Cor
127. ls 2 eee eee eee 3 21 Holding and Resuming Conference Calls 00 3 23 Binding Conterence Calls 32 6 caaideseassaeedd ioei Erne eis 3 24 Splitting Conference Calls into Two Calls on Hold 3 24 Managing Conference Call Participants 04 3 24 Handling Video During Conference Calls 3 27 Tramsiemine Cals 42 352522520200 vipi been th eee Geass epena ea 3 27 Forwarding Calls iceacacaauy seed a ees nera anche r a i a 3 30 Forwarding Calls Statically 0 ee eee 3 31 Forwarding Calls Dynamically 0 0 cee eee eee 3 35 Enabling Do Not DisturD 26 22 5465 0eeh seuss chert whats cegheene ks 3 35 Multiple Lines and Do Not Disturb 005 3 36 Managing Speed Dial Keys a o5225es0509 s 24050 540650cines dade 3 40 Adding Speed Dial Keys sis20sisneatcddeoesddaesdtawndgemadca 3 42 Updating Speed Dial Keys 0 0 eee eee eee 3 42 Accessing Voice and Video Mail 0 0 cee ee eee ee 3 44 4 Using the Advanced Features of Your Phone 4 1 Wsine Instant Me Sani seray ner siesta gd EA ERRE oe eu 4 1 Reading and Managing Instant Messages 4 2 Sending Instant Messages si ueus sno deauet gent aeiiasegvecesea 4 3 Usine Duddy LISIS oie dnt wage ase wee ee a bateneaearde eee Gals 4 6 Updating Your Presence Settings 0 eee eee eee eee 4 6 Managing Buddies gt 2 2 2 u 9hheaehbeacsyweeh
128. n you tap a Line Key the first call on hold in the inactive call group for that Line Key will automatically resume Using the Basic Features of Your Phone The number of calls associated with a Line Key is indicated by a counter Hb on the Line Key A Line Key will either be green or blue e Green Indicates that the Line Key has an active call or an incoming call A green Line Key is associated with the calls that currently display on the touch screen active or inactive e Blue Indicates that the Line Key doesn t have an active call or has an incoming call that has been minimized and placed in the inactive call eroup The calls associated with a blue Line Key do not currently display on the touch screen Line Keys also have a status indicator a vertical bar on the far right of the Line Key ell The status indicator can be e Solid green A dial tone is available dialing is in progress or a call is active e Flashing green An incoming call e Solid red A remote shared line is active e Flashing red A call one or more is on hold Handling Video Calls Note Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 D phone For a list of compatible endpoints see your system administrator Your phone displays video in two windows a small picture in picture PIP window located on the top right of the screen and a larger window centered in the middle of the touch screen By
129. ncoming video calls using a full screen layout To change the video settings 1 Tap gt Settings gt Basic gt Video gt Video Call Settings The Video Call Settings screen displays Wednesday February4 1 30 PM Video Call Settings i Lauren Gates Jack Jones Auto Video Full Screen BEET AY Tan M i LU Save P aP lt 2 Tap and then adjust the following video settings Audio Start Video Tx This setting automatically enables your phone to transmit video at the start of all calls When disabled your phone will not automatically transmit video at the start of all calls and F will display next to near site video during video calls User Guide for the Polycom VVX 1500 D Phone The following figure shows what the touch screen looks like during a video call when the setting is disabled Wednesday February4 1 30 PM 1952 iO Faj 0 311 a aul 1952 euren cates Lauren Gates Ni Jack Jones To Jack Jones gem ENI Milton Stone O Teresa Swift P EN Z Wong a The following figure shows what the touch screen looks like when the far site has disabled the setting Wednesday February 4 1 30 PM 1952 To Jack Jones Lauren Gates p ENI Jack Jones IERE K ENI Milton Stone I amp 3 h Feh Ni Teresa Swift F EX Z Wong Pend call Transfer Conference Conference Video Video e
130. ng Your Phone The following figure shows a phone set up with two lines 1952 and 1953 that are each assigned to a Line Key and a third line 1954 assigned to three Line Keys There is one available key that is set up as a Speed Dial Key Wednesday February4 1 30 PM t 1954 t Lauren Gates Au New Call f Forward yy Supporting Shared Lines Note Note Shared lines is an optional feature and may not be supported on your particular system For more information contact your system administrator Call Forwarding is not available on shared lines In addition you cannot set up shared lines for lines that use the H 323 protocol Do Not Disturb DND on shared lines disables the ringing option only You will still see a visual notification Your system administrator can set up your phone to support shared lines If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not on both Calls on shared lines can be transferred placed on hold or added to a conference If you have an incoming call on a shared line you can tap the Silence soft key to stop your phone from ringing The call s visual notification will still display User Guide for the Polycom VVX 1500 D Phone The following table shows the Line Key icons and status indicators that display for shared lines Line Key Icon Shared Line Status Line Key Status Indicator a O
131. nother phone BLF Status Line Key Icon Status Indicator C2 Busy Solid red oOo wo m The following figure shows two remote lines Line 1953 is idle and Line 4002 is busy 4002 EN ESLIGE EN Milton Stone AN Teresa Swift lt lt E Using the Advanced Features of Your Phone Recording Calls and Conferences Note Recording calls is an optional feature that your system may not support For more information contact your system administrator When you record a video call your phone will only record the audio component For a list of supported USB devices to record phone audio see Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 POLYCOM and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_pu b html If the Call Recording and Playback feature is available and you connect a USB device to the USB port on your phone you can record active calls audio component only on your phone Recordings are stored as wav files on the USB device You can record up to four hours in one file The approximate time remaining for recording the free space on the USB device is shown on the status bar of the phone screen The following figure shows that you have 16 7 hours of free space on your USB device 16 7 hr Wednesday February4 1 44 PM _ coat New Call i Forward User Guide for the Polycom VVX 1500 D Phone The Recor
132. nter the contact s phone number You can enter a maximum of 128 characters The phone number must be unique and must not already exist in the directory If you save an entry with a non unique phone number the entry will not be saved Optional Tap the Speed Dial Index field and then update the speed dial index number The speed dial index number is automatically assigned to the next available index value If you want you can change the speed dial index value The speed dial index value can be any value between the next available number and a maximum value of 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays Customizing Your Phone Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one touch dialing For more information see Managing Speed Dial Keys on page 3 40 Optional Tap the Label field and then enter a label for the contact You can enter a maximum of 32 symbols letters or numbers If you specify a label the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Information screen before the contact s first and last names if specified The label will also display on the contact s Speed Dial Key In the following figure the label Manager has been assigned to Lauren Gates As a result Lauren Gates Speed Dial Key displays
133. o phone 1 5 presence settings updating 4 6 presence monitoring 4 6 privacy shutter opening 1 13 protocol choosing 3 12 R received calls list 2 43 recording calls about 4 17 file format 4 19 how to start 4 20 how to stop 4 21 pausing 4 22 resuming 4 22 Redial key about 1 16 redialing numbers 3 17 registering the phone 1 14 rejecting calls 2 64 3 14 removing conference call participants 3 26 restarting the phone 4 33 restarting the phone and call lists 2 45 ring tone updating for contacts 2 23 ring tone updating for phone 2 22 ringer volume adjusting 2 43 Index 3 User Guide for the Polycom VVX 1500 D Phone S screen saver setting up 2 10 screen saver stopping or disabling 2 13 screen adjusting 1 12 screen cleaning 1 29 Select key about 1 16 Select Video soft key 3 25 shared lines about 2 71 and forwarding calls 2 71 and the H 323 protocol 2 71 and rejecting calls 2 64 and silencing calls 2 71 Silence soft key 2 71 silent ring and answering calls 3 14 SIP protocol about 3 12 soft keys viewing hidden 1 24 speaker volume adjusting 2 43 speakerphone disabled about 3 8 3 15 Speakerphone key about 1 17 speakerphone placing calls with 3 8 special characters entering 1 27 1 28 speed dial keys and buddies 4 13 keys assigning 3 40 keys updating 3 42 status indicators 4 13 using 3 10 stand adjusting 1 3 status indicators on Line Keys 1 20 4 16 indicators on Speed Dial Ke
134. oftware Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not rep
135. old or in an Incoming call or Ringing state Your phone can handle a maximum of 24 concurrent calls At most your phone can handle one active call with 23 calls on hold or 24 calls on hold Your phone displays all active incoming and outgoing calls ina large window in the center of the screen Inactive calls calls on hold or incoming calls that you don t immediately answer for a particular Line Key display in a row above the soft keys the inactive call group The following figure shows one active and four calls on hold for Line Key 1952 Wednesday February4 1 30 PM 1952 0 32 9 1952 To Jack Jones i i aN Lauren Gates EN Ele a elt EN Milton Stone EN Teresa Swift Hold James S Hold Joan Smith Hold Jacklyn gt aN Z Wong 20 35 1559 20 43 1555 20 52 Hold i DELEI Transfer Conference Video Ey To select a call on hold tap the call on hold New soft keys will display that apply to the selected call If there are more than three calls on hold tap or to view and select the additional calls on hold You can also press the Right arrow key or the Left arrow key to view and select a call on hold The touch screen only displays calls for one Line Key at one time The calls that currently display on the touch screen are associated with the Line Key that is green To display and access the calls on another Line Key tap that Line Key Whe
136. oose as a buddy already has a Speed Dial Key the contact s Speed Dial Key will display the buddy s status Note If your call server is Microsoft Live Communications Server 2005 see Integrating With Microsoft Live Communications Server 2005 on page 4 14 Using the Advanced Features of Your Phone Updating Your Buddy List Update your buddy list by updating the contacts in your local Contact Directory To update your buddy list 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 F bw En Directory R Lauren Gates Jack Jones aa Jack Jones 1953 EN E Milton Stone a Milton Stone 1955 xX NEn Teresa Swift Ga Teresa Swift 1954 nail aN Z Wong sz a a damlamani User Guide for the Polycom VVX 1500 D Phone 2 Tap the contact you want to monitor or stop monitoring and then tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM Edit Contact Abc ascii i EN Lauren Gates First Name Jack Jones Last Name Stone ay aN Milton Stone Contact 1955 V ba EN Teresa Swift Speed Dial Index 3 y EN Z Wong Atay ail i s Save f abc Cancel Latin a 3 Tap the Watch Buddy field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled When Watch Buddy
137. or edit data 1 Tap a field to select it 2 Enter the information Do the following If you want to Then do this Enter only numbers 1 Tap the abc soft key one or more times uppercase A characters to toggle between and select lowercase a characters or uppercase ABC soft key numerical tittecase Abc characters 123 soft key titlecase Abc soft key and lowercase abc soft key modes The mode you select displays in the screen title Press a dialpad key one or more times to enter the characters or number that display on the dialpad key For example If you re in ABC mode To enter A press 2 To enter B press 22 To enter C press 222 To enter 2 press 2222 If you re in 123 mode To enter 2 press 2 Enter special characters Tap the ABC Abc or 123 soft key so that you re in either ABC Abc or abc mode You can t access special characters when you re in 123 mode The mode you select displays in the screen title Press the 1 or 0 key on the dialpad one or more times Enter text in a a particular Tap the Latin Katakana Unicode character encoding Cyrillic or ASCII soft key to select the encoding you want Press a dialpad key one or more times to enter the character you want Delete text you entered Use the Right or Left arrow key to position the cursor to the right of the text you want to delete and then press 4 Karl 3 Tap the Sa
138. ot Disturb Buddy Status Be Right Back Away Out to Lunch Buddy Status Offline Busy Lamp Field BLF indicator line is busy Call audio only Call with Polycom HD Voice Call video Call video with Polycom HD Voice Call on hold private line Call on hold shared line Call without Polycom HD Voice private line User Guide for the Polycom VVX 1500 D Phone a Call shared line Conference call Conference call Secure Do Not Disturb enabled Forward Always Headphones attached Line registered private Line registered shared Line unregistered Message indicators Missed calls indicator Mute applied Speed Dial Key USB device attached and idle Getting Started with Your Phone USB device attached and busy recording playing back or paused Video stopped Video stopped and audio muted Navigating Menus Lists and Fields To navigate menus lists and fields you can e Tap the soft keys on the touch screen Tap the menu items or fields on the touch screen e Press the keys on the phone console To operate your phone follow these tips Note After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress If you want to Then do this Enter the Main Menu Do one of the following Teo BEM e Press Return to the idle screen Do one of the following Return to the previous m
139. ou to search using the contact s last name if the directory is alphabetized by last name or first name if the directory is alphabetized by first name An advanced search uses any combination of the contact s first and last names phone numbers address and title Do one of the following To perform a quick search in the Search box enter the first few characters of the contact s first or last name depending on how the directory is organized and then tap the Submit soft key The screen displays a list of contacts starting with any successful matches Or User Guide for the Polycom VVX 1500 D Phone To perform an advanced search tap the AdvFind soft key The Advanced Find screen displays Advanced Find Abc ascil Last Name SX Lauren Gates 5 Jack Jones First Name EN Milton Stone Phone Number OE Teresa Swift EN Z Wong Submit abe Back Latin Clear lt Enter your search criteria and then tap the Submit soft key The screen displays any successful matches Note lf you want to erase all your search criteria and enter new criteria before you submit your search tap the Clear soft key ____ 3 Tap ae to return to the idle screen pP inf Updating Contacts in Your Local Contact Directory You can update contact information for contacts in your local Contact Directory You cannot update information for contacts in your Corporate Directory Custom
140. ouch screen to display the site on the full screen To display the site in the center of the touch screen again tap the touch screen outside of the PIP e Swap Switches the windows the sites display in For example the site in the PIP will display in the window in the center of the touch screen and the site in the window in the center of the touch screen will display in the PIP You don t have to access the video soft keys to swap the windows the sites display in During a video call tap the PIP to swap the windows the sites display in To swap windows again tap the PIP again If you want you can set up your phone to automatically display the far site on the full screen For more information see Updating Video Settings on page 2 26 e Back Displays the call soft keys again Hold End Call Transfer and Conference For more information on using video and updating video settings see Updating Video Settings on page 2 26 Your phone may be set up to handle both SIP and H 323 calls For more information see Placing Calls Using the H 323 Protocol on page 3 12 You can place a call in various ways using your phone e Using the handset e Using the speakerphone e Using the headset You can dial the number first and then choose the method to speak to the other party handset speakerphone or headset or choose the method first and then dial the number You can also place a call using a URL or IP address i Hold James 5
141. our company s settings may override this feature For more information contact your system administrator Call forwarding is not available on shared lines You cannot forward calls from endpoints that use the H 323 protocol In addition you cannot set up forwarding for lines that only use the H 323 protocol You can set up your phone to forward incoming calls to another party static forwarding or you can forward a call as your phone rings dynamic forwarding Your phone will forward calls even if you enable the Do Not Disturb feature Using the Basic Features of Your Phone Forwarding Calls Statically You can set up your phone to forward all calls to another number To forward all incoming calls to another party 1 Do one of the following Tap gt Features gt Forward Or From the idle screen tap the Forward soft key If your phone is set up with a single line the Forwarding Type Select screen displays Wednesday February4 1 44 PM 1952 F Forwarding Type Select R aN Lauren Gates E No Answer Disabled aN Jackjones Ql Milton Stone El Busy Disabled A Teresa Swift Q E Z Wong 7 _ EE g i i 3 PA Back Select a User Guide for the Polycom VVX 1500 D Phone If your phone is set up with multiple lines the Line Select screen displays Wednesday February4 1 44 PM Fo p 1952 a s 1952 Line Select Lauren Gates at
142. party cannot hear any participant and no participant can hear the held party To return the participant to the conference tap the Resume soft key If the held party taps the Hold soft key or presses de on their phone the participant will still be held within the conference even if you tap the Resume soft key To place a conference call on hold see Holding and Resuming Conference Calls on page 3 23 To remove a conference participant from the conference tap the Remove soft key Using the Basic Features of Your Phone Handling Video During Conference Calls During a conference call that includes a video endpoint you can tap the Video soft key if you aren t managing a conference participant or press to display soft keys that allow you to start and stop near site video VIDEO display video on the full screen or swap the windows that near site and far site video display in For more information see Handling Video Calls on page 3 3 Transferring Calls Note You cannot transfer H 323 calls A call can be transferred in one of three ways e Consultative The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer You also have the option of transferring the call before the party answers Performing a Consultative Transfer on page 3 27 e Blind The call is automatically transferred after you dia
143. play Inthe Folder field enter the name of the folder in which you placed your images on the USB flash drive If you did not place the pictures in a folder that is you placed your pictures in the root directory do not enter a folder name Tap the Time Per Image field and then enter the number of seconds you want each picture to display You can enter a minimum of 3 seconds and a maximum of 300 seconds The default is 5 seconds 5 Tap the Save soft key If the message No pictures found displays after you tap the Save soft key there are no pictures in the folder you specified or in the root directory if you did not enter a folder name Go back and make sure the information you entered is correct User Guide for the Polycom VVX 1500 D Phone Screen Saver 6 Tap to return to the idle screen 7 From the idle screen tap PT gt Settings gt Basic gt Preferences gt Screen Saver The Screen Saver screen displays 16 7 hr Wednesday February4 1 30 PM 1952 i Lauren Gates EN ESCU Wait Time min i aia i ay Save X K Milton Stone XQ Teresa Swift aN Z Wong Back lt i 8 Do the following Tap the Screen Saver field s highlighted box From the drop down list tap Enabled to enable a screen saver Tap the Wait Time field and then enter the number of minutes the phone should wait after no activity before displaying the screen saver You can enter
144. ptional feature that your system administrator enables Your system may not support it For more information contact your system administrator You can send and receive instant messages using your phone Instant messaging is supported in real time User Guide for the Polycom VVX 1500 D Phone Your phone may indicate instant messages by the following e Anicon on the status bar The icon has a counter indicating the number of unviewed messages you have e Anicon next to the Line Key e A fast flashing LED indicator e An audible alert if your phone is on hook Reading and Managing Instant Messages Messages display in the order they are received the first message received displays first To read instant messages Note Screen options may vary with your application For more information contact your system administrator 1 Do one of the following Tap gt Instant Messages Tap gt Features gt Messages gt Instant Messages Press and then tap Instant Messages Using the Advanced Features of Your Phone The Instant Messages screen displays If multiple lines are configured on your phone the Line Select screen displays instead and you have to select the line to retrieve messages from Then the Instant Messages screen displays Wednesday February4 1 44 PM 1952 f Instant Messages t 1952 1955 EN Lauren Gates jack jones Got your message J
145. rator can customize your phone The customizations include e Supporting Multiple Lines e Supporting Multiple Line Keys Per Line e Supporting Shared Lines For detailed information on the following customizations see your system administrator User Guide for the Polycom VVX 1500 D Phone Supporting Multiple Lines Your phone can support up to six different lines Lines are assigned to the Line Keys on your phone Typically the top most Line Key is reserved for the principal directory number DN of the phone When the phone is idle Line Keys can display the following icons For information on icons that display when the phone has a call see Phone Icons on page 1 21 Line Key Icon Displays for Registered private lines Registered shared lines Unregistered lines Lines that have the Always call forwarding type enabled Lines that have Do Not Disturb enabled Your phone can handle a maximum of 24 calls distributed across all lines If your phone has two lines and one line has 24 calls your phone cannot accept any other calls You can set up any available key that is one that is not assigned to a line as a Speed Dial Key Speed Dial Keys display l Customizing Your Phone The following figure shows a phone set up with one phone line 1952 Since one Line Key is taken there are five keys available that you can assign as Speed Dial Keys In this example five Speed Dial Keys are set up
146. res of Your Phone 2 To start recording tap the Start soft key R displays on the status bar while the phone records 16 7 hr R Ni Lauren Gates ay Jack Jones ail p a eee Boat e sE am 0a i To Jack Jones 1950 aN Milton Stone t O 14 ee q ER Teresa Swift aa AN Z Wong ART a ihe l i Stop li Pause Back Ey To access the top level soft keys for example Hold End Call Transfer and Conference tap the Back soft key To access the Stop and Pause soft keys again tap the Record soft key 3 To stop recording do one of the following Tap the Stop soft key Then tap the Back soft key to access the top level soft keys Or Toend the call tap the Back soft key and then tap the End Call soft key or To end the call hang up Recording Conferences You can record conference calls in the same way as other calls with the following exceptions e All conference call participants are recorded If one of the conference participants presses that participant is not recorded e When a conference call is placed on hold recording is paused You can place or answer other calls which will be recorded in the same file When the conference call is resumed recording of the conference resumes User Guide for the Polycom VVX 1500 D Phone Pausing and Resuming Recording You can pause recording by tapping the Pause soft key When
147. roduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers T
148. rson answers the call talk to the person and then tap the Transfer soft key or piese TRANSFER If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by tapping the Cancel soft key Using the Basic Features of Your Phone Performing a Blind Transfer When you use a blind transfer you transfer a call without speaking to the party to whom you are transferring the call The call is automatically transferred as soon as you dial the party s number To perform a blind transfer Wednesday February4 1 44 PM 1952 Transfer to EN Lauren Gates Q jackjones lt Milton Stone aN Teresa Swift ENG Z Wong 2 i S AW Cancel URL Blind Directory User Guide for the Polycom VVX 1500 D Phone 2 Tap the Blind soft key The Blind transfer to screen displays Wednesday February4 1 44 PM 1952 Blind transfer to N 1952 Pa SS RS ro i a i aN Jack Jones SS AZL Jat Q Milton Stone EN Teresa Swift aN Z Wong rad Cancel URL Ey 3 Place a call to the party to whom you want to transfer the call See Placing Calls on page 3 6 If you want to cancel the transfer before the call is placed and return to the original call press the Cancel soft key The call automatically transfers to the party you specified Forwarding Calls Note Y
149. ry or view detailed information about the particular call Customizing Your Phone To manage a call list 1 Tap gt Features gt Call Lists The Call Lists screen displays Call Lists EJ Missed Calls Received Calls 3 BAE Oe EN 4 Clear eS Aw h p Wednesday February4 1 30 PM aN Lauren Gates at Jack Jones EN Milton Stone EN Teresa Swift EN Z Wong Back select a 2 Do one of the following To clear the records in a call list tap Clear and then tap either Missed Calls Received Calls or Placed Calls A message displays indicating that the call list is cleared For example Missed Calls Cleared Note To manually clear all calls in all call lists restart the phone See Restarting Your Phone on page 4 33 To view and manage a call list tap either Missed Calls Received Calls or Placed Calls Your call list information displays To manage your call list tap one of the calls in the list You can do the following To place the call tap the Dial soft key To edit the phone number if necessary before you place the call or store the call details in your Contact Directory tap the Edit soft key To return to the call list tap the Back soft key To remove the call from the list tap the Clear soft key User Guide for the Polycom VVX 1500 D Phone To store the contact in your local Contact Directory tap the Save soft key To view informa
150. s gt Basic gt Preferences gt Language The Language screen displays Wednesday February 4 1 30 PM 1952 fe bw A Ene IEEE 1952 EN Lauren Gates _ fide zh cn EN Jackjones Milton Stone __ Dansk da dk seston EN Teresa Swift E _ Nederlands nl nl n EN Z Wong 2 Tap the language you want and then tap the Select soft key The text on the screen changes to the language that you selected 3 Tap to return to the idle screen Changing the Appearance of Time and Date The time and date appear on the graphic display of the phone If the phone cannot obtain a time and date the display will flash Contact your system administrator if either the time or date is incorrect You can select from various formats for the time and date display including whether the time or date displays first clock order You can also turn the time and date display off so it doesn t display on the screen Select and set options that are right for you User Guide for the Polycom VVX 1500 D Phone The following figure shows the default format for the time and date display Wednesday February4 1 30 PM 1952 N 382 EN Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swi ft lt KN Z Wong l yZ rea it Ao To update the time and date display 1 Tap gt Settings gt Basic gt Preferences gt Time amp Date The Time amp
151. s in the conference call are placed on hold The Conference window is minimized and placed in the inactive call group To resume the conference call tap the Resume soft key To end the conference call and place all other conference call participants on hold tap the Split soft key Ending Conference Calls You can end a conference and your connection to the other participants by tapping the End Call soft key When you tap the End Call soft key the other participants remain connected Note Conference call participants will not remain connected if they cannot handle calls using the same protocol To end a conference call gt gt During a conference call tap the End Call soft key The other parties remain connected Splitting Conference Calls into Two Calls on Hold When a conference is established a Split soft key is available When you split a conference you end the conference and place all parties on hold The Split soft key is available during conference calls and when a conference call is on hold To split a conference call gt gt During a conference call tap the Split soft key If a conference call is on hold tap the conference call window and then tap the Split soft key The conference ends and all calls are split into individual calls and placed on hold Managing Conference Call Participants When you manage conference call participants you can do the following e Mute a participant e Place a partic
152. s on page 1 25 5 Tap the Send soft key Placing Calls Using Speed Dial Note A contact may not have a speed dial number To find out what a contacts speed dial index number is or to assign or update a speed dial index number see Updating Contacts in Your Local Contact Directory on page 2 58 You can quickly speed dial a contact by doing one of the following Tapping the contact s Speed Dial Key Not all contacts have a Speed Dial Key For information on Speed Dial Keys see Managing Speed Dial Keys on page 3 40 e Accessing the Speed Dial Information screen To place a call to a contact using speed dial gt gt Do one of the following Tap the contact s Speed Dial Key Using the Basic Features of Your Phone In the following figure Speed Dial Keys are assigned to Lauren Gates Jack Jones Milton Stone Teresa Swift and Z Wong Wednesday February4 1 30 PM 1952 EN Lauren Gates EN Jack Jones EN Milton Stone aN Teresa Swi ft aN Z Wong Mew eat rowers Em P r ZAr E i Ga pe Or From the idle screen press the Up arrow key From the Speed Dial Information screen tap the contact Note During a call you cannot access the Speed Dial Information screen by pressing the Up arrow key Or Ifthe contact has a speed dial index number that is equal to or less than 99 enter the speed dial index number from the idle screen and then press G on the phone console
153. s to Your Contact Directory from a Corporate Directory You can save any contact listed in your Corporate Directory to your local Contact Directory The contact s first and last names if available and contact number are saved To add a contact to your local Contact Directory from a Corporate Directory Tap gt Features gt Corporate Directory The Corporate Directory search screen displays User Guide for the Polycom VVX 1500 D Phone Note If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 48 Wednesday April 15 3 50 PM 1952 b Search Filtered Abc ascii a at Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swift aN Z Wong a Ir y p r ABC Back AdvFind a 2 Search for the contact See Searching for Contacts in a Corporate Directory on page 2 56 Customizing Your Phone 3 Tap the contact s entry The Contact screen displays Wednesday February4 1 30 PM 1952 f e Contact N fan Last Name Blue aN Lauren Gates First Name Don aN at Milton Stone fas Phone Number 19606789043 ee Teresa Swift EN en c a ee km 4 To save the contact to the local Cont
154. so tap this soft key to hide the four arrow keys Move the web page up down or to the side To move the Web page tap an arrow soft key to move the Web page in the corresponding direction To display or hide the arrow soft keys tap F Return to the idle screen User Guide for the Polycom VVX 1500 D Phone e Editing soft keys allow you to enter information in text boxes To display the editing soft keys tap a text box in the main Web Browser Tap this soft key To do this Toggle between number lowercase or uppercase mode Tap the soft key one or more times to select the mode you want Toggle between different character encodings Tap the soft key one or more times to select the encoding you want Display a keyboard on the touch screen so you can enter numbers letters and characters in a text box To hide the keyboard tap this soft key Hide the text box tools Note For more information on entering and editing data see Entering Data and Editing Fields on page 1 25 Using the Advanced Features of Your Phone Restarting Your Phone Periodically you may need to restart your phone so the phone can accept a new configuration Note If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator Call lists are automatically cleared when you restart the phone To restart the phone 1 Tap
155. splays Wednesday February4 1 44 PM 1952 My Status _ i i d e i J n i E en i tes E Online Lauren Gate o a EN EIEEE aN Milton Stone EN Teresa Swift I Away El _ Be right back aN WoO ng i Exit Select 2 Tap the status you want and then tap the Select soft key This affects information sent to phones watching you Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb 3 Tap to return to the idle screen The status you selected displays on the status bar unless you selected Online User Guide for the Polycom VVX 1500 D Phone The following figure shows what the touch screen looks like when you assign a presence status in this case Busy If you assign the status Online the default status the presence status does not display on the screen Wednesday February4 1 44 PM A cal Lauren Gates EN Jack Jones AA New Call j Forward My Status Buddies Managing Buddies Manage your buddies by selecting the contacts whose presence you want to monitor These contacts form your buddy list You add contacts to your buddy list from your local Contact Directory When you select a buddy a Speed Dial Key is automatically assigned to the buddy if one is available and the Speed Dial Key will display the buddy s status If the contact you ch
156. t Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b an
157. t call placed from your phone gt gt Press A call to your last placed call is attempted User Guide for the Polycom VVX 1500 D Phone To redial a previously placed call 1 Do one of the following Tap gt Features gt Call Lists gt Placed Calls or From the idle screen press the Right arrow key The Placed Calls list displays Note You can also place a call from the Missed Calls and Received Calls lists To access the Missed Calls list press the Down arrow key To access the Received Calls list press the Left arrow key Wednesday February 4 1 30 PM 1952 Placed Calls S Ei Jane Smith 1951 EN Lauren Gates ack Jones 2 Jane Smith 1951 EN Jack Jone Milton Stone El Jane Smith 1951 v ENI J Teresa Swift El Jane Smith 1951 Y O at Z Wong 2 Tap the call you want to dial and then tap the Dial soft key Placing Calls on Hold To place a call on hold tap the Hold soft key or press during an active call When you place a call on hold the following happens e The hold icon LN will display on the Line Key e The Line Key status indicator will flash red e The call s window is minimized and placed in the inactive call group above the soft keys The inactive call window displays Hold Using the Basic Features of Your Phone The following figure shows a call with Joan Smith on hold The hold icon and the flashing red status indicator display on t
158. t contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 48 Wednesday April 15 3 50 PM Search Filtered Abciascii ai N ENN Lauren Gates Jack Jones EN Milton Stone EN Teresa Swift aN Z Wong C O oS Mawn ee 2 Search for the contact See Searching for Contacts in a Corporate Directory on page 2 56 Enabling Your Phone to Save Corporate Directory Search Results You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the results of your last search or the last person you selected will display If you don t enable your phone to save search results each time you access Corporate Directory a blank search screen will display 2 48 Customizing Your Phone To enable your phone to save Corporate Directory search results 1 Tap gt Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency Tap Enabled and then tap the Select soft key To save the new setting tap the Back soft key Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways e Manually if you have permission to update your local Contact Directory e From a
159. tap Auto Answer H 323 Calls and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is No To mute the microphone for all auto answered calls so that the incoming caller cannot hear you tap Microphone Mute and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is Yes User Guide for the Polycom VVX 1500 D Phone To mute the video when video calls are auto answered so that the incoming caller cannot see you tap Video Mute and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is No 3 Tap the Save soft key 4 Tap Per to return to the idle screen Setting the Call Rate for Video Calls Note Your system administrator can set a maximum call rate for video calls If your system administrator sets a call rate limit you will not be able to select a call rate above this limit You can set the maximum bandwidth to use for a video call The default is 768 kbps The call rate you select applies to your next video call To set the maximum bandwidth to use for video calls l Tap gt Settings gt Basic gt Call Rate The Call Rate screen displays Wednesday February4 1 30 PM 1952 Call Rate aN Lauren Gates Q ES CULCE EN Milton Stone aN Teresa Swift aN Z Wong Customizing Your Phone Tap the field s highlighted
160. tarted with Your Phone Entering Data and Editing Fields You can enter data and edit fields in these two ways e Using a keyboard that displays on the touch screen e Using the dialpad keys on the phone console Using the Keyboard on the Touch Screen You can use the phone s keyboard to quickly update field information To use the keyboard on the touch screen to enter or edit data 1 To update a field tap the field The keyboard icon displays next to the screen title The following screen shows the keyboard icon next to the screen title Wednesday February4 1 30 PM 1952 E ea Add To Directory Abciascil S auren Gates First Name Ni Lauren Gate Last Name AMM ones Yv EN Milton Stone Speed Dial Index 6 Y aN Z Wong ni ae el 2 Tap a The keyboard displays on the touch screen Contact User Guide for the Polycom VVX 1500 D Phone The following figure shows the keyboard that displays on the touch screen when you update a directory entry Wednesday February 4 1 44PM f D t 1952 a a First Name EL ka Save abe Cancel Latin 3 Enter the information Do the following If you want to Then do this Enter uppercase A characters lf a keyboard with characters lowercase a characters or a combination of uppercase and does not display tap ile lowercase characters on the keyboard Tap the abc ABC 1
161. that no lights appear on the phone when it is powered up Check if the phone is properly plugged into a functional AC outlet if applicable Make sure that the phone isn t plugged into a plug controlled by a light switch that is off If the phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet Troubleshooting Dialpad Issues The dialpad does not work The dialpad on the phone does Check for a response from other not respond feature keys Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active or inactive Tap gt Status gt Network gt Ethernet From the Ethernet page scroll to LAN port and verify that it is active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Note Before restarting your phone contact your system administrator Your system administrator may want to troubleshoot your phone in more detail before restarting the phone and losing current status information Troubleshooting Your Phone Troubleshooting Access Issues There is no response when you The phone is not in an active Press the keys more slowly press a feature key state Check with yo
162. then tap Contact Directory The Directory screen displays listing all the contacts in your directory Customizing Your Phone Note If a protocol is specified for a contact the protocol type will also display in the directory For example if Lauren Gates uses the SIP or H 323 protocol the directory entry will look like this Lauren Gates 1951 SIP or Lauren Gates 1951 H323 Directory R 1952 faa Lauren Gates 1951 aN Lauren Gates m Jack Jones 1953 LX gt gt Milton Stone Milton Stone 1955 Q fion stone aN Teresa Swift 5 Teresa Swift 1954 V Moa e ee ee Accessing Corporate Directory When you access Corporate Directory a search screen displays so you can search for a specific contact You can perform a quick search or an advanced search Note Each time you access Corporate Directory the search screen displays unless you enable your phone to remember the last search you performed or the last person you selected To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 48 User Guide for the Polycom VVX 1500 D Phone To access your Corporate Directory 1 Do one of the following Tap gt Features gt Corporate Directory Or Press and then tap Corporate Directory The Corporate Directory search screen displays Note If you have enabled your phone to save the results of your last search or remember the las
163. tion about the call such as the phone number the time and duration of the call and the name of the caller tap the Information soft key 3 Tap to return to the idle screen Managing Contacts Note You can store a large number of contacts in your phone s local Contact Directory Contact your system administrator for the exact number You can dial and search for contacts in this directory You may be able to add edit and delete contacts Contact your system administrator to see if you have read only access to your local Contact Directory or if you can update it If your system administrator sets up Corporate Directory on your phone you may have read only access to portions of your Corporate Directory Your system administrator determines which contacts you can see You can search for contacts in the Corporate Directory and add contacts from the Corporate Directory to your local Contact Directory For more information see Searching for Contacts in a Corporate Directory on page 2 56 and Adding Contacts to Your Contact Directory from a Corporate Directory on page 2 53 You cannot update the contacts in your Corporate Directory You can only search for and dial contacts and add contacts from your Corporate Directory to your local Contact Directory Viewing Contact Directory To view your local Contact Directory gt gt Do one of the following Tap gt Features gt Contact Directory Or Press and
164. to indicate that the phone has power and is ready to use but is in power saving mode Your phone will exit power saving mode if the camera detects motion or a phone event occurs for example an incoming call or message If a screen saver is enabled on your phone power saving mode will still occur For example if a screen saver is set up to display after the phone is idle for five minutes and power saving mode is set up to turn off the touch screen after the phone is idle for 15 minutes the touch screen will turn off 10 minutes after the screen saver starts if the camera doesn t detect motion The power saving settings you can update are e Office Hours When you start work and how long you are in the office each day e Timeouts The period of time the phone should be idle before the touch screen turns off e User Detection The sensitivity of the camera to detect motion so that the phone can enter power saving mode if it doesn t detect motion or exit power saving mode and display the idle screen if it detects motion User Guide for the Polycom VVX 1500 D Phone Updating Office Hours Update your office hours so the phone will know when you are in the office Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence When you update your office hours you specify when you start and how long you work each day To update your offic
165. tting you want The default setting is Normal Video Screen Mode Full Screen Adjusts the video image that displays on the full screen You can select these settings Normal The video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the touch screen to maintain the correct aspect ratio Full The video image is stretched to fill the touch screen Crop Black bars do not appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that do not fit within the touch screen are cropped To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap the setting you want The default setting is Normal 3 Tap the Save soft key Updating the Way the PIP displays You can update the way the PIP displays For example when you are in full screen mode that is viewing the far or near site on the full screen you can disable the PIP so the PIP doesn t display When you are in full screen mode you can also enable the PIP to display next to side by side mode rather than over PIP mode the full screen video User Guide for the Polycom VVX 1500 D Phone The following figure shows the PIP disabled in full screen mode Depending on the video endpoint you may or may not see black bars The following figure shows the PIP when it displays next to sid
166. ular contact to another party You can customize your phone so that you can distinguish callers by certain ring tones For information on setting a distinctive ring tone for a particular contact see Setting Ring Tones for Contacts on page 2 23 You can customize your phone so that incoming calls from a particular party are immediately sent to your voice and video mail system If you do not have one set up the call will still ring on your phone Rejecting calls is not available on shared lines Customizing Your Phone To send incoming calls from a particular contact directly to voice video mail 1 Tap gt Features gt Contact Directory The Directory screen displays 2 a 52 Wednesday February4 1 44 PM 1952 a H F a Directory Jack Jones Jack Jones 1953 NV EN Milton Stone Milton Stone 1955 l Sd EN Teresa Swift ca Teresa Swift 1954 aid aN Z Wong SS ee a 2 Tap the contact whose information you want to update and then tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM Edit Contact Abciascii EN Lauren Gates EN Jack Jones Last Name ee a EN Milton Stone Contact 1955 W ree Ame EN Teresa Swift QV Z Wong n s Speed Dial Index 3 User Guide for the Polycom VVX 1500 D Phone 3 Tap the Auto Reject field and then tap the field s highlighted grey box From
167. umber Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key Or Enter the phone number tap the Dial soft key and then pick up the handset Dialing URLs or IP Addresses Using the Handset To dial a URL or IP address using the handset 1 Pick up the handset 2 Tap the URL soft key 3 Enter the URL or IP address See Entering Data and Editing Fields on page 1 25 4 Tap the Send soft key Placing Calls Using the Speakerphone Note If your speakerphone does not work your system administrator may have disabled the speakerphone on your phone You must handle calls using the handset or a headset If your system administrator disables the speakerphone on your phone Handsfree mode disabled appears on the touch screen after you press the SP PHONE key Using the Basic Features of Your Phone Dialing Numbers Using the Speakerphone To dial a number using the speakerphone gt gt With the handset on hook do one of the following Tap the New Call soft key or the Line Key or press to obtain a dial tone Then enter the phone number Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone num
168. ur phone after you install it see Quick Tip 44011 Registering Standalone Polycom SoundPoint IP SoundStation IP and Polycom VVX 1500 Phones available at http www polycom com support voice soundpoint_ip VoIP_Technical _Bulletins_pub html Features of the Phone The following figure shows the phone s primary hardware features Co G fo i Ke S S S gt Getting Started with Your Phone Description 1 Handset and cord Provides audio output for calls that use the handset 2 Speakerphone Provides ringer and hands free speakerphone audio output 3 Headphone connector Allows you to connect headphones to the phone 4 USB connector Allows you to connect a USB flash drive to display pictures on your phone and to record and play back calls 5 LED indicator The LED flashes red to indicate the following The software is booting A message is waiting The phone is in power saving mode slow flashing red 6 Privacy Shutter Adjuster Opens and closes the privacy shutter The following figure shows the keys on the phone console E ella Ql h y EAR EAN J 5 User Guide for the Polycom VVX 1500 D Phone Arrow Keys Rea i lt P KAS Select Key ON wal Delete Key OON Wua Video Key a VIDEO Transfer Key Pii TRANSFER Conference Key CONF Allow you to Scroll through displayed information Enable and disable fields Return to the
169. ur system administrator to see if the key has been mapped to a different function or is disabled Place a call to the phone to check that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Main Menu for example To confirm that the line is active tap gt Status gt Lines gt Line Information From the Line Information page verify that your phone line is registered To attempt re registration to the call server reboot your phone For more information see your system administrator The display shows Network Link The LAN cable is not properly Check termination at the switch or hub is Down connected furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is active or inactive Tap gt Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is active To attempt re registration to the call server reboot your phone For more information see your system administrator User Guide for the Polycom VVX 1500 D Phone Troubleshooting Call Issues Symptom There is no dial tone The phone does not ring Problem Corrective Action Power is not correctly applied to Check that the display is illuminated the phone Make sure the LAN cable is inserted properly at the rear of th
170. ve soft key Getting Started with Your Phone Tips for When You re in Video Calls Use these tips when you are in a video call or conference Check the near site video to make sure it is clear bright and sharp For information on adjusting camera settings see Updating Camera Settings on page 2 34 Use the handset or a headset if you are in an open environment Be aware of latency when speaking Avoid bright lights or windows behind you backlight If the camera faces a window or bright lights you may have to adjust the camera settings To adjust camera settings see Updating Camera Settings on page 2 34 Avoid wearing bright colors all light or all dark clothing or busy patterns such as small checks or narrow stripes Light pastels and muted colors look the best on the screen In a conference call mute your microphone when you re not speaking especially in noisy environments Avoid tapping the microphone or rustling papers near the microphone Make sure that you can see and hear the far site participants Speak in your normal voice without shouting Use natural gestures when you speak Cleaning the Touch Screen Periodically you may need to clean the touch screen Fingerprints tend to show up more on a color display Before you clean the touch screen disable the screen so you do not activate phone features while you wipe the glass While the touch screen is disabled all soft keys are disabled You can enab
171. ws Do Not Disturb enabled for one line only EN Jack Jones Milton Stone a Teresa Swift EER Using the Basic Features of Your Phone To disable Do Not Disturb for a particular line 1 Tap 9 or press el The Line Select screen displays E gt Wednesday February4 1 44 PM 1952 Line Select E Line1 1952 Enabled N Lauren Gates Line2 1951 Disabled EN aN jack Jones EN Milton Stone EN Teresa Swift Moum f M omn M M a Note You can automatically enable or disable Do Not Disturb for all lines To automatically enable Do Not Disturb for all lines tap the Set All soft key To automatically disable the feature for all lines tap the Clear All soft key After you tap the Set All or Clear All soft key the idle screen displays User Guide for the Polycom VVX 1500 D Phone 2 Tap the line for which you want to disable Do Not Disturb The Do Not Disturb screen displays Wednesday February4 1 44 PM 1952 f Do Not Disturb Status Enabled m Xx i aN Lauren Gates EN Jack Jones Milton Stone aN Teresa Swift 4 7 e Disable Back iz 3 Tap the Disable soft key Managing Speed Dial Keys You can associate contacts with Speed Dial Keys for single touch dialing of frequently used numbers Speed Dial Keys display i 3 40 Using the Basic Features of Your Phone The following figure shows a phone with two Line Keys 1951 and
172. ws you to manage each participant in the conference call You can mute hold and remove individual participants as well as choose the conference participant with whom to exchange video For more information see Managing Conference Call Participants on page 3 24 This section provides the following instructions e Setting Up Conference Calls on page 3 21 e Holding and Resuming Conference Calls on page 3 23 e Ending Conference Calls on page 3 24 e Splitting Conference Calls into Two Calls on Hold on page 3 24 e Managing Conference Call Participants on page 3 24 e Handling Video During Conference Calls on page 3 27 Setting Up Conference Calls Note Note Your system administrator configures the maximum number of parties allowed in a conference call The default value is three including yourself For more information contact your system administrator You can set up a conference in one of two ways e Using the Conference soft key or The participant with whom you will exchange video is the participant you most recently added to the conference if the party can exchange video e Using the Join soft key if you have an active call and one call on hold on the same or another Line Key The participant with whom you will exchange video is the party who was previously on hold if the party can exchange video If the site for which you view video changes to a different site after you set up a conference the message Video c
173. xample Be right back Out to lunch or Busy and you can view their status in real time from your phone s Buddy Status screen or from the idle screen if your buddy has a Speed Dial Key on your phone If you like you can block others from monitoring your status Your phone can watch the status of up to eight other phones These phones form your Buddy List Your phone can be monitored by up to eight other phones Note Depending on the types of phones you monitor and how they are configured you may be able to monitor up to 48 buddies If your phone is configured to work with Microsoft Office Live Communications Server 2005 the behavior of presence settings and buddy lists is different For more information see Integrating With Microsoft Live Communications Server 2005 on page 4 14 or contact your system administrator Updating Your Presence Settings Your presence setting indicates your status either online busy be right back away out to lunch offline or do not disturb Update your presence setting so that other users can monitor your status from their phones When you select a presence setting other than online the setting displays on the status bar on your phone To update your presence settings 1 Do one of the following Tap the My Status soft key Or Tap gt Features gt Presence gt My Status Using the Advanced Features of Your Phone The My Status screen di
174. y Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRE
175. you cannot apply the feature to a particular line For more information contact your system administrator Your system administrator can enable your phone so that you can enable Do Not Disturb on a line by line basis The Do Not Disturb icon l will display on each Line Key for which Do Not Disturb is enabled Using the Basic Features of Your Phone To enable Do Not Disturb for a particular line 1 Press The Line Select screen displays Wednesday February4 1 44 PM 1952 Line Select M ol Ell Line1 1952 Disabled Q Lauren Gates EN ack Jones Line2 1951 Disabled Ret ior aN Milton stone aN Teresa Swift EN Z Wong 2 ie Set All i Clear All Exit Select ar Note You can automatically enable or disable Do Not Disturb for all lines To automatically enable Do Not Disturb for all lines tap the Set All soft key To automatically disable the feature for all lines tap the Clear All soft key After you tap the Set All or Clear All soft key the idle screen displays User Guide for the Polycom VVX 1500 D Phone 2 Tap the line for which you want to apply Do Not Disturb The Do Not Disturb screen displays Wednesday February4 1 44 PM 1952 Do Not Disturb Nae EN Lauren Gates EN Jack Jones EN Milton Stone aN Teresa Swift 3 Tap the Enable soft key The Do Not Disturb icon Al displays on each Line Key for the line you selected The following figure sho
176. you tap the Resume soft key recording continues within the same wav file To pause a recording gt gt Tap the Pause soft key P displays on the status bar when you pause recording 16 7 hr P Wednesday February4 1 47 PM 1952 f 5 gt F 4 12 44 O f To Jack Jones Wo aN Lauren Gates Q jack jones 1950 EN Milton Stone Ni Teresa Swift pue ENI Z Wong Mi _ Stop Resume Back a Using the Advanced Features of Your Phone To resume a recording gt gt Tap the Resume soft key R displays on the status bar when you restart recording 16 7 hr R Wednesday February4 1 47 PM 15 26 To Jack Jones QU tauren Gates Q jackjones 1950 Q Milton Stone EN Teresa Swift at Z Wong Pe Playing Back Recorded Calls Note Call Playback is an optional feature and may not be supported on your particular system For more information see your system administrator If the Call Recording and Playback feature is available and a removable USB device is connected to your phone you can play back calls that you recorded on your phone You can browse the recorded files stored as wav files on the USB device You can also open rename and delete the recorded files If there are no supported wav files on the USB device the message Unsupported wav file format appears on the screen Playback occurs in real time To adjust
177. you will have to wave your hand at the camera to exit power saving mode As well power saving mode may be initiated when you are in your office but not close to your phone If you enter 0 the user detection feature is disabled and you will have to press a key on your phone to exit power saving mode 4 Tap the Save soft key Muting the Microphone 2 42 During a call including a conference call press The Mute button glows red and C displays next to near site video The other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Speakerphone You can still hear all other parties while mute is enabled To turn off Microphone Mute press again The red light behind the Mute button turns off and no longer displays next to near site video Customizing Your Phone Adjusting the Volume Note Using Call Lists To adjust the speaker volume gt gt During a call press either or a To adjust the ringer volume gt gt When the phone is in the idle state press either or To conform to regulatory requirements handset and headset volume will return to a preset level after each call but your system administrator can change this Speakerphone volume settings will be maintained across calls Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries If you miss one or more calls the status bar will display an icon
178. ys 4 13 updating My Status 4 6 swapping video 3 6 T target frame rate updating 2 35 text messaging using 4 1 text deleting 1 27 1 28 time and date display changing 2 3 display disabling 2 6 order changing 2 6 timeouts updating 2 39 touch screen cleaning 1 29 Transfer key about 1 16 transferring calls 3 27 transferring H 323 calls 3 12 Index 4 troubleshooting audio problems 5 7 calling problems 5 4 controls problems 5 2 diagnostics 5 8 display problems 5 6 power and startup problems 5 2 screen and system problems 5 3 video problems 5 7 U uppercase characters entering 1 26 1 28 URLs entering 1 25 USB flash drive connecting to phone 1 9 USB flash drives supported 1 9 user detection settings updating 2 41 user detection about 2 37 V video adjusting proportions of 2 30 automatically enabling near site 2 27 call settings updating 2 27 disabling and stopping near site 2 25 disabling for all calls 2 26 displaying far site on full screen 2 29 displaying on full screen 3 5 handling during conference calls 3 3 mail accessing 3 44 screen mode updating 2 30 selecting active participant 3 25 settings updating 2 26 starting and stopping near site 3 5 Video key about 1 16 Video soft keys using 3 5 View Persistency feature 2 49 virtual keyboard using 1 25 voice and video mail accessing 3 44 voice mail and rejected calls 2 64 volume keys about 1 16 of ringer adjusting 2 43 of speaker

Polycom 1725-16824-001 User's Manual

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