Plantronics SupraPlus CS351N User's Manual
Contents
1. A 2 Plug the short black Phone Cable that is pre installed on the Headset Base into the now open handset port A on the desk phone Plantronics SupraPlus Wireless Setup Guide Use Configuration B if You will NOT use the Automatic Handset Lifter and Your phone has built in headset functionality a Headset button Confirm there is a HEADSET button on your phone Headset Base bottom view 1 Plug the short BLACK Phone Cable that is pre installed on the Headset Base into the Headset port C on the desk phone HANDSET port or HEADSET port You should only use the headset port if you will noT be using the Automatic Handset Lifter AND you have a pre programmed Headset button on your phone In this configuration you MUST press both the Headset button on your phone AND the Call Control Button on the headset to answer end calls Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 5 STEP 6 A Connect Headset Base to power outlet 1 Plug the Base Power Adapter into a wall outlet then plug the power cord into the YELLOW labeled connector on the bottom of the Headset Base The RED Power light on the left front of the Headset Base will turn on See illustration on page 13 Insert into YELLOW labeled power connection on Headset Base as shown to charge Power Adapter Headset Base bottom vi2. must NOT be in talk mode i e ona call to enable or disable this feature To disable the multi shift pairing feature press the speaking volume minor adjust DOWN button for 5 seconds until the power indicator light flashes 12 Plantronics SupraPlus Wireless Setup Guide Indicator Lights Talking Muted green Power red Charging amber Action Light Fully charged Solid amber Talking Solid green Tones Out of Range Warning If you walk out of range of your base your headset will issue audible tones at its operating limit If you are on a call you will hear two tones when reaching edge of range and again when back in range If you stray out of range active calls will be suspended Calls will be re established on walking back into range If you remain out of range for more than 10 minutes the system will drop the call Low Battery Warning When battery is low a single tone repeats every ten seconds You should recharge the headset immediately Mute Warning When Mute is first activated three rapid high tones will sound These tones will repeat every 15 seconds while Mute is active When Mute is deactivated you will hear three rapid low tones Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 13 can t hear a dial tone at the headset Make sure your headset is charged Press the Call Control Button on your headset Make sure the Talking solid green light on top of
3. that could affect the proper function ing of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninter rupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4660 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT it does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lighting transients are very destructive to customer terminal equipment connected to AC power sources EXPOSURE TO RF RADIATION The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community Independent studies have shown that the internal wireless radio is safe for use by consumers 2007 Plantronics Inc All rights reserved Plantronics the logo design HL10 IntelliStand Sound Innovation and SupraPlus are trademarks or registered trademarks of Plantronics Inc The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Plantronics Inc is under license All other tradem
4. the base is illuminated If not the headset lost subscription and needs to be re subscribed See the User Guide avail able on line at www Plantronics com SupraPlusWireless Make sure the lifter is lifting the handset high enough to operate the hookswitch set to a higher setting if necessary Adjust the Configuration Dial on the left side of the base Align the 1 on the dial with the ridges to the right side of the dial If there is no dial tone for setting 1 try the other dial settings Adjust the Listen Volume Button on the headset If the volume is still too low select another setting on the Listening Volume Switch on the Headset Base hear static Make sure there is at least 12 between your SupraPlus Wireless base and your computer and 6 between your base and your telephone If adjusting the distance doesn t help your headset is going out of range move closer to base or cell phone Your system may need to be reset See the User Guide available online at www plantronics com SupraPlusWireless The sound is distorted or hear an echo in the headset Reduce speaking volume by pressing the minor adjustment control button on the base If the problem still persists change the Speaking Volume setting See page 11 Point microphone towards your chin Listening volume may be too high on phone If your phone has a handset volume control lower this until the distortion disappears 14 Plantronics SupraPl
5. 4 Easy Steps The fastest way to set up your Plantronics SupraPlus Wireless Headset System Base Power Adapter SupraPlus Wireless Headset SupraPlus Wireless WS ss Crm Headset Base Not included in all configurations PLANTRONICS SOUND INNOVATION gt Plantronics SupraPlus Wireless SETUP GUIDE 2 Alternative Ear Cushions E Setup Guide Removable Monaural j Binaural Noise Cancelling Noise Cancelling Comfort Pad Headset Headset One model included in each package all available models shown Telephone Cord Please refer to the separate Safety Instructions for important product safety information prior to installation or use of the product SupraPlus Wireless With Automatic Handset Lifter Adds HL10 Additional Parts Kit if needed HL10 Automatic HL10 Extend Ri Adapter f i xtender inger apter for Handsenkitter User Guide Arm Microphone Nortel i2004 Phones Automatic Handset Lifter is bundled with certain SupraPlus Wireless configurations and also available separately Accessories are available separately Plantronics SupraPlus Wireless Setup Guide A Adjust the Headband 1 To adjust the headband lengthen or shorten the band until it fits comfortably The clickstop feature keeps the headband securely adjusted Position the headset receivers so that the foam cushions sit comfortably over the center of your ears 2 On models with only one receiver
6. ange the setting on Configuration the Configuration Dial Using a coin or Dial paperclip turn the Configuration Dial to a different setting until you hear a dial tone If you still cannot hear a dial tone please call Technical Support at 800 544 4660 Extension 5538 Position Indicator Multiple settings might work with your phone however only one is the optimal position Use the Extender Arm to Stabilize Handset Q if needed If your handset falls off the phone base or does not re turn to its cradle when lowered you will need to attach the Extender Arm to the Lifter as described in the HL10 Additional Parts Kit D Mount the Lifter in permanent position Note Ifthe side of the phone is curved the protective cover on the side can be left on to improve fit 1 Remove the protective strips from the three mounting tapes on the underside of the Lifter 2 GENTLY place the Lifter on the desk phone in the optimum position as determined above Test the Lifter to verify positioning by pressing the Call Control Button on your headset to activate the Lifter and listen for a dial tone 3 Press FIRMLY to adhere the Lifter to the desk phone Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 9 USING YOUR SUPRAPLUS WIRELESS HEADSET WITH YOUR DESK PHONE For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at mo
7. arks are the property of their respective owners Patents U S 5 210 791 6 735 453 D469 756 D505 413 D538 785 Australia 147229 China ZL200630123313 2 ZL200630123314 7 EM 000543798 0004 000543798 0005 France 651 857 651 865 Germany 40108524 4 GB Regd Des No 2104923 and Patents Pending Printed in USA 76529 04 07 07 Q oo aa i treet ooo aa PLANTRONICS a SOUND INNOVATION Santa Cruz CA 95060 USA ee Plantronics Inc
8. ause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment gen erates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help FCC REGISTRATION INFORMATION Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the exterior of this equipment is a label that contains a product identifier in the format US AAAEQ TXXxXx If requested this information must be provided to your telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network
9. derate levels For more information on headsets and hearing visit www plantronics com healthandsafety If your desk phone has a volume control set it to mid range Powering the Headset on and off If the headset is charged and the base is connected to power the headset is automatically on The SupraPlus Wireless does not have an ON OFF button Placing Answering or Ending Calls on your Desk Phone Desk phone Configuration pe eeececeteccescteccecccecccqssetsrstersststersetssersrssststsrstecsstsreeecsesrersersrestersstetsrsttssstecserstertstertstersessetrersctersrsrersetstetsrecseeerscstecserstersresters To place a call heteoeeroererereeerrers teree tees ecescececccccceccceesrcsserstesssssterstctssssrsrecsststsrstestetersttstersetsrireststestsrecstestettstersstessteststecsrstsrsrecsttstsrstestetstererestetsrstssssrererstess To enda call Muting a Call To mute headset press the mute button straight in Press again to unmute Talk indicator light on base will flash while muted You will hear 3 rapid beeps every 15 seconds to indicate that mute is on Volume settings are pre set at the factory and for most phones will not require adjustment To ensure settings are correct for your phone make a test call If you can not hear or be heard clearly refer to the volume adjustments on the following pages 10 Plantronics SupraPlus Wireless Setup Guide Adjust Listening Volume While on a call adjust the lis
10. eractive Quick Start Guide Product Knowledge Base FAQs Information and Accessories including the Live Chat with a Support Technician HL10 Automatic Handset Lifter and Online Indicator Email Support Light can be found at www plantronics com Product Compatibility Guide SupraPlusWireless Product Manuals Telephone Support including all available language versions Telephone Tech Support at ales 800 544 4660 Ext 5538 Sunday 3 00 Pm to Friday 5 00 pm PST Product Registration year his Plantronics headset delivers superior durability and reliability backed by a one year warranty Y Questions Please call 800 544 4660 or visit www plantronics com 4 Plantronics Limited Warranty This warranty covers defects in materials and workmanship of products manufactured sold or certified by Plantronics which were purchased and used in the United States This warranty lasts for one year from the date of purchase of the products This warranty extends to you only if you are the end user with the original purchase receipt We will at our option repair or replace the products that do not conform to the warranty We may use functionally equivalent reconditioned refurbished remanufactured pre owned or new products or parts To obtain service in the U S contact Plantronics at 800 544 4660 Ext 5538 THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCT This warranty gives you specific legal rights and you may also have othe
11. ew B Charge the Headset for at least 20 Minutes before using 1 Slide the earpiece with microphone into the charging cradle as shown below 2 Gently press down on the earpiece until fully seated into the cradle The AMBER Charge Status light on the base will flash to indicate the headset battery is charging See illustration on page 13 A solid light indicates full charge A full charge will take approximately 3 hours Plantronics SupraPlus Wireless Setup Guide STEP Why use a handset lifter The lifter greatly simplifies using a headset with your desk phone It lets you answer and end calls without being near your phone Q The HL10 Automatic Handset Lifter is included with certain SupraPlus Wireless configura tions and is also available separately See www plantronics com SupraPlusWireless for a complete list of accessories A Connect Handset Lifter power cord to Headset Base 1 Verify that the base to desk phone cable is connected to the handset port of the desk phone and not the headset port Refer to Step 2 Configuration A 2 FIRMLY PRESS the Handset Lifter power cord into the RED labeled port to ensure a complete connection Automatic Handset Lifter Headset Base bottom view cord into RED labeled port FIRMLY press Lifter power on Headset Base Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 7 B Determine Lifter position and height setti
12. must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible jack that is also compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN contact your local telephone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point For example 03 represents a REN of 0 3 For earlier producers the REN is separately shown on the label If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures
13. ng 1 Set the Lifter Height Switch to the lowest setting Handset Lifter Arm Lifter viewed from back Start with Lifter Height Switch in lowest position 2 While wearing your headset slide the Handset Lifter Arm under the handset until the lifter base touches the side of the phone 3 Slide the Lifter up to where it nearly touches the handset earpiece Slide Lifter under handset then up toward the ear piece 4 Press the Call Control Button on the headset This will activate the Handset Lifter and lift the handset from the phone If you hear a dial tone the lifter height is set correctly and needs no adjustment Press the Call Control Button to return the handset to the cradle Please continue with section D Mount the Lifter in permanent position below If you do not hear a dial tone continue with section C Call Control Button 8 Plantronics SupraPlus Wireless Setup Guide C If you do not hear a dial tone If you do not hear a dial tone the Lifter may not be raising the handset high enough or the Configuration Dial may need adjusting 1 Check the Lifter height adjustment by moving the Lifter Height Switch to a higher position See Section B and repeat steps 2 through 4 If you hear a dial tone the lifter height is now set correctly Please continue with the next section Mount the Lifter in Permanent Position 2 If you still cannot hear a dial tone you will need to ch
14. position the stabilizer T bar above your ear 3 For a tighter fit gently pull the opposite ends of the headset inward as shown B Adjust the Mouthpiece 1 Carefully bend and shape the boom with both hands as shown Avoid bending or twisting the boom near the microphone or earpiece 2 Position the clickstop turret and boom so that the microphone is two finger widths from the corner of your mouth 3 Make sure the front of the microphone faces your mouth If necessary twist the micophone slightly so it s in the proper position Do not use forceful twisting motions or try to turn the microphone completely around Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 3 STEP 4 It is important for correct and safe operation that the base cord is installed into the proper jack of your telephone Follow these instructions carefully especially if your telephone has two jacks where the handset was attached Be sure to note or mark which jack was used for the handset Use Configuration A if You will use the Automatic Handset Lifter or Your phone does NOT have built in headset functionality no Headset button Configuration A LA 1 Unplug the handset coil CD cord from the desk phone Dm handset port A then plug it oF Zs into the handset port B on the EB Q Headset Base A 2 Handset Handset Coil Cord Headset Base bottom view
15. r rights that vary from state to state Please contact your dealer or our service center for the full details of our limited war ranty including items not covered by this limited warranty Maintenance e Always unplug the Headset Base from the telephone and the Base Power Adapter from the power source before cleaning Clean the equipment with a damp not wet cloth Do not use solvents or other cleaning agents Battery replacement The custom battery supplied in your headset should last 2 3 years When talk time decreases significantly the battery may need replacing Please call Plantronics at 800 544 4660 Ext 5538 to order a new one Still having problems Given the hundreds of different types of phones it s possible a trick or two may be needed to make the SupraPlus Wireless System work with your desk phone For further help For the product knowledge base and instant live chat with Technical Support www plantronics com support For the Plantronics Technical Support Center open from Sunday 3 00 PM to Friday 5 00 pm PST except major U S holidays 800 544 4660 Ext 5538 Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 15 FCC REQUIREMENTS This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may c
16. telliStand feature allows you to choose how to activate your head set when answering or making a call Consider how you ll use your headset to determine the best setting for you IntelliStand Switch In the uP position answer make or end a call by pressing the Call Control Button on your headset Choose the uP position if you plan to wear your headset most of the time In the DOWN position calls are initiated or answered by taking the headset out of the stand A short delay gives you time to put the headset on Choose the down position if you think you ll wear your headset OnLy while on calls In the DOWN position you can still answer end or make a call by pressing the Call Control Button Multi shift Pairing 1 To pair another headset to the same base you must first enable the multi shift pairing fea ture Press the speaking volume minor adjust up button for 5 seconds on back of base until the power indicator light flashes 2 Place a charged headset in charging cradle and red indicator light on base will flash for 2 sec onds if the multi shift pairing feature is enabled Within 10 seconds of doing so press either the or listening volume button for 3 seconds until the headset talk indicator lights to indicate pairing mode and goes out after successful pairing Repeat steps 1 and 2 if headset and base do not link when call control button is pressed NOTE Only the last paired headset will work with the base You
17. tening volume by using the Listening Volume Switch on the back of the base Listening Volume Switch Position 1 Loudest Position 4 Softest To Fine Tune Listening Volume On the headset press the on the Listening Volume Button to increase the volume Press the to decrease the volume vi Q If the sound quality is poor or background noise is evident after these adjustments re adjust the configuration dial for better quality See page 9 Adjust Speaking Volume While on a call set the Speaking Volume Switch to the best setting for the listener a paper clip or pen tip can help Too high a setting can produce an uncomfortable echo for you and distorted sound for your listeners You will be able to make minor adjustments to speaking volume while on a call using the Speaking Volume Control on the back of the base Speaking Volume Switch Position A Softest Position D Loudest To Fine Tune Speaking Volume While on a call you can adjust your speaking volume by pressing the Speaking Volume Minor Adjustment Control buttons on the back of the base Speaking Volume Minor Adjustment Control Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 11 1 Q If the sound quality is poor or background noise is evident after these adjustments re adjust the configuration dial for better quality See page 9 Set the Intellistand Feature The SupraPlus Wireless In
18. us Wireless Setup Guide Ifthe distortion is still present lower the volume using the Listen Volume Button on the headset If the distortion persists select another Listening Volume Switch setting on the Headset Base Make sure there is 12 between your SupraPlus Wireless base and your computer and 6 between your base and your telephone People talk to can hear a buzz in the background Move the base further away from your phone Power Adapter is plugged into a power strip Plug the Power Adapter into the wall directly Talk time performance is significantly degraded even after a full recharge Battery is wearing out Call Plantronics at 800 544 4660 Ext 5538 to order a new one The Handset Lifter is installed but does not lift the handset Be sure the Handset Lifter power cord is firmly pushed into the Handset Lifter jack on the base My Handset Lifter operates every time remove or replace my headset in the base IntelliStand is enabled To disable this feature move the IntelliStand switch to the uP position See page 12 The call is dropped Talk indicator in the headset and base will not be illuminated Headset lost subscription and needs to be re subscribed See the User Guide available on line at www Plantronics com SupraPlusWireless Additional Information and Support Additional Information Online Technical Support Additional Information including an www plantronics com support Int
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