Plantronics Headphones WG100/B User's Manual
Contents
1. e Answer end calls from the PC remotely with the headset requires use of supported softphone e Customise your headset and adapter settings to your personal preferences e Automatically manage your PC multimedia so you never miss a call e Quickly access links to product support and software firmware upgrade information Softphone support For a list of softohones supported by PerSono Suite refer to www plantronics com SoftphoneCompatibility PerSono Suite software supports all the softphones on the list with no additional steps by the user except Skype To allow Skype to be a supported softphone in PerSono Suite please follow these steps 1 Ensure PerSono Suite software is running on your PC You will see a headset icon in the lower right hand portion of the PC tray bar when PerSono Suite software is running 2 If Skype is running on your PC Skype will notify you of the event that PerSonoSuite exe wants to use Skype Go to the new event tab located in the upper right of the Skype window and click on the red flag You then will need to click on the PerSonoSuite exe link to be taken to the Manage API Access Control screen Skype Fie Account Call Chats View Tools Help M CE ireren 2 1Plugin authorization PerSono Suite exe amp cal cheaply to mobile phones and landlines 8 New unlimited subscriptions More 2 Onine 8 495 034 people online Plantronics Savi Us2. parameter to ON the radio link will be established automatically when any PC audio is detected at the USB port thus eliminating the need for the user to press the PC call control button Audio sensing enabled can be set to ON or OFF Microsoft Office Communicator certified product Default setting ON Standard product Default setting OFF Plantronics Savi User Guide Support screen The support screen provides on line access to this printable User Guide frequently asked questions details on how to contact Plantronics and software upgrade information The version of software and firmware currently running on your system is also shown here Updates All the required software and firmware for your Plantronics device can be remotely updated if and when updates are available You can control how frequently the system will check for available updates When updates are available you can view all pending updates and decide when to download and install any one of them The particular version of PerSono Suite software and headset base firmware running on your system is always reflected in the VERSIONS fields Notify me when updates are available By enabling this check box you will activate a periodic automatic check for available software and firmware updates When this parameter is enabled automatic check for updates will be activated and the frequency field will be highlighted allowing you to choose the frequ
3. ESS PLANTRONICS SOUND INNOVATION Savi Go Wireless headset system WG100 B User Guide Welcome Congratulations on purchasing your new Plantronics product This user guide contains instructions for setting up and using your Savi Go WG100 B BUA 200 USB adapter WH100 B headset wireless headset system Please refer to the separate safety instructions for important product safety information prior to installation or use of the product Plantronics Savi User Guide Contents 1 Package contents and features 4 WA USB adapt fisisssisnemennseminneenereseuniienpent 4 1 2 HeadSet capidata aA S 4 PAETE iT o EA A A E E E E E E 6 2 1 Connecting USB adapter to PC 6 2 2 Connecting power supply to Charger BASS ssssicnrenssss tlsesieisinsensesisneeseas serbes 6 2 3 Fitting h ads t inaianei 7 2 4 Docking and charging headset 7 CHE CUS PE E E tans seceneeesistens 8 3 1 Making a test Calli suisidio ansdina 8 4 System information ceccscciessceceeaveccse deseticceereetsecneraesucntee 9 Muting a headset call 9 USB adapter indicator light 9 Headset indicator lights and tonnes 9 Out of range WAINIIAG ssissssssssssssssessresneersesaserssenenunse 10 Low battery warning 10 Checking battery level 10 Turning headset indicator blue flash on off 10 Mute warnings esanian aa 10 Pairing headset to USB adapter 10 Plantronics Savi User Guide 5 Using your headset w
4. ated on the headset to optimise its fit and comfort in the ear If desired the ear tab can be removed by pulling the tab from the headset 2 4 Docking and charging headset 1 Gently push the headset into the charging cradle The indicator light on the headset will be solid red to indicate that the headset battery is charging 2 Charge for at least 20 minutes prior to the first use A full charge takes 3 hours Indicator light CHARGING TIME 20 MIN cursus Minimum charge before first use S NOUS sure Full charge Power indicator light NOTE The USB charging cable can also be used to charge the headset To successfully charge your headset with the USB cable the PC must be on and in an active state not standby The charging time will vary according to the number of other devices drawing power from the PC s USB port s 3 Test call 3 1 Making a test call 1 Power the headset on by pressing the call control button in for four seconds The headset indicator light will remain solid blue for two seconds to confirm that the headset is powered on NOTE The USB adapter indicator light will remain solid blue when the headset is powered on and paired to the headset The indicator light will remain solid red when the headset is powered on but not paired to the headset 2 With your headset on press the call control button on the headset 3 Set the headset and microphone volume to a comfortable level using your softphon
5. by Plantronics is under licence Patents US 5 210 791 Patents Pending 81979 22 09 09
6. ccept a call from my mobile phone Press the call control button for less than 1 second this will disconnect the UC application call Press the call control button again to connect with your mobile phone Reconnecting the Bluetooth link between your headset and USB adapter If you turn on the headset beyond Bluetooth range and then return within it you may need to re establish the Bluetooth link by pressing the USB adapter button Talk time performance is significantly degraded even after a full recharge Battery is wearing out Contact www plantronics com support for factory service information Plantronics Savi User Guide Troubleshooting Mobile phone usage My headset does not work with my phone Ensure that the headset is fully charged Make sure the headset is paired with the Bluetooth phone you are trying to use See Pairing your headset to your Bluetooth mobile phone on page 11 My phone did not locate the headset Turn both your phone and headset off and on and then repeat the pairing process on page 11 could not enter my PIN code Turn both your phone and headset off and on and then repeat the pairing process on page 11 Your PIN code or password is OOOO cannot hear caller dial tone The headset is not turned on Press the call control button for approximately 4 seconds until you hear a tone or see the indicator glow blue Your headset is out of range Move the heads
7. e UC application call Short press the call control button to end the UC application call then press again to answer your mobile phone call To end a call Short press call control button Redial last number Double tap call control button There will be a high tone on each press A final tone indicates the last number has been redialed Activate voice dialling Press and hold call control button for two seconds First tone on key press start followed by a second tone which indicates voice dial is activated Reject a call Press and hold call control button until you hear two tones Missed call Tap any button to clear the indicator light The indicator light will triple flash purple every 10 seconds for 5 minutes or until cleared Transfer a call from your mobile phone to your headset Press and hold call control button for two seconds until you hear a long tone Transfer a call from your headset to your mobile phone Press and hold call control button for two seconds until you hear a long tone Only available on mobile phones and carriers that support these features Plantronics Savi User Guide 6 PerSono Suite software It is highly recommended that you install the PerSono Suite software Though your Savi Go system will operate without the software running it will limit the system s capabilities PerSono Suite software allows you to do the following with your Savi Go system
8. e or unified communications UC application set up 4 Place atest call using your softphone or UC application 5 Adjust the receive and listen volume to comfortable levels using the volume control in your softphone or UC application audio set up 6 You can also fine tune the listening volume on the headset by pushing the call control button up to increase the volume and pushing it down to decrease the volume NOTE Do not press the call control button in when adjusting the volume otherwise the call can be ended accidentally 7 To end the test call press the call control button on the headset NOTE Listening and speaking volume levels can also be adjusted using the PC Sounds and Audio Devices Windows XP or the Sound Option Windows Vista from your PC Control Panel For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit www plantronics com healthanasafety Plantronics Savi User Guide 4 System information Muting a headset call To mute a call press and hold the call control button down in the volume down position for two seconds You will hear a low high tone pair indicating the mute is activated To unmute a call push and hold the call control button down in the volume down position for two seconds You will hear a high low tone pair indicating the m
9. ency of checking for updates e g once every 3 months once every month or once every week When this parameter is disabled automatic check for software firmware updates is disabled Check For Updates You can choose to check for available software firmware updates at any time by clicking on the Check For Updates button Available Updates Following an automatic or manual check for updates this field will be populated with any applicable software and firmware updates Install It is important to note that automatic checks for updates does not include automatic download and install The actual download and install will only occur when you select at least one item for the Available Updates list and click on this Install button 7 Troubleshooting and common questions Troubleshooting UC application usage My headset doesn t work with my UC application Make sure your headset is charged Make sure your headset is on and connected Press the call control button on your headset Fine tune the listening volume with the call contro button If the volume is still too low adjust the listening volume on the PC using your UC application The sound is distorted or hear an echo in the headset Reduce speaking volume on the PC using your UC application Point microphone towards your chin If the distortion is still present lower the volume using the call control button While on my UC application call want to a
10. er Guide 3 The Manage API Access Control screen will pop up stating that Another program is trying to access Skype The name of the program will appear as PerSonoSuite exe with the publisher Plantronics Inc You must select Allow this program to use Skype and click OK Skype Another program wants to use Skype A Another program wants to use Skype WN Another program is trying to access Skype This program is not known to Skype and therefore can be a potential security risk Name PerSono Suite exe Publisher Plantronics Inc Allow this program to use Skype Do not allow this program to use Skype t n mean 4 To confirm that PerSono Suite is now supporting Skype go to the PC Panel tab in PerSono Suite and ensure that Skype is listed under Softphones STARTUP Launch when you login to Windows GENERAL h audio devices control panel PC Panel eee security ATTACHED DEVICE MEDIA PLAYERS Action to Media Player When a call begins When a call ends Battery life At the lower left hand corner of the screen and for all software screens you will see one of the following icons indicating the approximate charge left in the headset battery CCE HART H I ECI Less than 5 mins 100 75 50 25 Settings screen headset and USB adapter The Settings screen allows you to customise the adapter and headset to your pre
11. et closer to the Bluetooth phone Your headset battery is drained Charge your battery See Docking and charging headset on page 7 The listening volume is too low Incremental tapping of the call control button will adjust volume Make sure that the headset fits properly See Fitting headset on page 7 Audio quality is poor Your headset is out of range Move the headset closer to the Bluetooth phone Callers cannot hear me Make sure that the headset is sitting correctly on your ear with the boom pointing towards the corner of the mouth See Fitting headset on page 7 My headset falls off my ear Make sure that the headset is sitting correctly on your ear with the boom pointing towards the corner of the mouth See Fitting headset on page 7 Plantronics Savi User Guide AN PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 United States www plantronics com For product support contact us at www plantronics com support 2009 Plantronics Inc All rights reserved Plantronics the logo design PerSono Savi and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Microsoft Windows and Vista are trademarks or registered trademarks of Microsoft Corporation Skype is a trademark of Skype Limited or other related Skype companies The Bluetooth word mark is owned by Bluetooth SIG Inc and any use of the mark
12. ference The Savi Go system is supplied with the default settings and can be changed as described in the Settings column below NOTE Some parameters may appear as greyed out PerSono Suite automatically greys out parameters that do not apply to a particular Plantronics device Settings headset Feature Settings Default Mute tone On off On Ring tone PC Sound 1 sound 2 sound 3 Sound 2 Ring tone volume PC On off On Ring tone mobile Sound 1 sound 2 sound 3 Sound 1 Ring tone volume mobile On off On Second inbound call Ring continuously ring once ignore Ring continuously Settings USB adapter Feature Settings Default Audio bandwidth PC Wideband narrowband Wideband Ring both headset PC On Off On Help for USB adapter settings Audio The system will support both narrowband and wideband audio from the PC Wideband Bandwidth Wideband audio delivers heightened speech clarity and life like fidelity However wideband audio PC consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area All PCs support wideband audio When switching between narrowband and wideband audio you must re establish the audio link for the changes to take effect Plantronics Savi User Guide 13 PC panel screen e Choose whether you want PerSono Suite software to launch when you log in to Windows e See a list of sup
13. he headset state as described in the section Headset indicator lights and tones This feature may be disabled by moving the call control button to the volume up position then pressing inwards and holding for two seconds The headset indicator will show a short burst of blue flashes Repeat this operation to turn the headset blue flashing indicator back on Mute warning When mute is activated you will hear a single low tone which will repeat every 30 seconds Plantronics Savi User Guide Pairing headset to USB adapter The headset and USB adapter are supplied paired to each other However if you wish to use a replacement headset with your existing USB adapter the units can be paired to each other by the following method 1 Ensure your replacement headset is fully charged 2 Power the headset off by pressing and holding the call control button for six seconds The headset indicator light will be red for four seconds 3 Place the headset in pairing mode by pressing and holding the call control button until the indicator light flashes red and blue 4 Place the USB adapter in pairing mode by pressing and holding the pairing button on the adapter for two seconds The pairing light will flash red and blue 5 When the pairing light on the USB adapter goes solid blue the headset and the USB adapter are paired NOTE Take care when pairing the USB adapter Do not press hard Please press with both fingers rather than push o
14. ith your Bluetooth MOBIIS PHONG osin nea eaea a E 11 Pairing your headset to your Bluetooth MODIS PNONG asssass re dt sscmneneesannstes aa aa 11 Placing answering and ending calls with your headset and Bluetooth mobile phone 11 6 PerSono Suite SORWALE i 222 siserbossseriermsnssisonnense 12 Softphone SUPDOrT scccalecdendsesces iezeecnsecunededecaetsseateeess 12 Battery Wty wines inane ian aan 12 Settings screen headset and USB adapter 13 Help for USB adapter settings 13 PC panel SCreON weve secteseied Agence renee 14 Advanced settings 14 SUPPO SCEE iaasa tingn Aisne 14 Updates sisien dicta dic alerts 14 7 Troubleshooting and common questions 15 1 Package contents and features 1 1 Savi Go USB adapter charger and CD USB adapter Base power supply Charger base USB charging cable CD includes e PerSono Suite Software e Complete User Guide 1 2 Savi Go WH100 B headset Headset with pre installed ear loop Headband OO Foam ear cushions Extra ear tab Plantronics Savi User Guide Savi Go USB adapter features Pairing button Indicator light Savi Go WH100 B headset features Ear loop Indicator light Ear tab Call control button also controls power volume and mute functions Microphone Plantronics Savi User Guide 2 Set up 2 1 Connecting USB adapter to PC 1 Insert the USB adapter into the USB port on the PC The indicator light
15. n the USB adapter to avoid damage to the USB adapter or USB port 5 Using your headset with your Bluetooth mobile phone Pairing your headset to your Bluetooth mobile phone 1 Turn on your mobile phone and enable Bluetooth For most phones select Settings gt Tools gt Connections gt Bluetooth gt On See your phone s user guide for more information 2 If the headset is powered on power the headset off by pressing the call control button in for six seconds The headset indicator light will remain solid red for four seconds to indicate that the headset is powered off 3 Press the headset call control button in for six seconds NOTE The headset will stay in pairing mode for three minutes 4 Use the commands on your phone to locate the headset For most phones select Settings gt Tools gt Connections gt Bluetooth gt Search gt Savi Go WH100 See your phone s user guide for more information 5 When prompted for a password enter 0000 4 zeros The headset indicator light will flash blue when paired successfully NOTE For detailed pairing instructions for popular mobile phones visit www plantronics com easytopair or until the indicator light flashes red and blue alternately Placing answering and ending calls with your headset and Bluetooth mobile phone To place a call Dial number on your mobile phone keypad To answer a call Short press call control button To answer a call when already on an activ
16. on the adapter will be solid red to indicate the USB adapter is powered on IMPORTANT NOTE For best performance it is recommended that Windows is updated with Service Pack levels listed below Microsoft Windows XP Service Pack 3 SP3 or later Microsoft Windows Vista Service Pack 1 SP1 or later Plantronics Savi User Guide 2 2 Connecting power supply to charger base 1 Connect the base power supply into the power jack on the charger base 2 Connect the power supply to the outlet The power indicator light will be solid green 2 3 Fitting headset The headset comes with a pre installed ear loop and ear tab An optional headband is also provided 1 To install the headband rotate the pre installed ear loop so the ear loop and headset are aligned with one another as shown Gently unsnap the ear loop from the headset NOTE The headset or ear loop can be damaged if they are not aligned with one another before removing 2 Hold the headband so it is aligned to receive the headset as shown and snap the headband into the headset 3 Adjust the headband to fit 4 For either wearing option rotate the headset until the microphone is pointed towards your mouth 5 The headset can be converted for wearing on the left or right ear with both ear loop and headband Ear tab Headset Ear loop Headband Plantronics Savi User Guide 6 The ear tab has been designed to maximise stability of the headset It can be rot
17. ported softphones running on your PC e See which Plantronics device is attached to your PC and working with PerSono Suite software e Customise how you want the PerSono Suite software to manage your multimedia when a call begins ends Advanced settings Microsoft Office Communicator dial tone enabled If this feature is set to ON when a PC radio link is established Microsoft Office Communicator will assume the user is trying to place a VOIP call and provide a dial tone If this feature is set to OFF when a PC radio link is established Microsoft Office Communicator will sit idle Microsoft Office Communicator dial tone enabled can be set to ON or OFF Microsoft Office Communicator certified product Default setting ON Standard product Default setting OFF Audio sensing enabled Audio sensing is a special feature supported by Plantronics wireless devices that can detect audio signal at the USB port and automatically establish a PC radio link between the base and wireless headset without the user having to press the PC call control button If the parameter Microsoft Office Communicator dial tone enabled is set to ON every time the user presses the PC call control button the Microsoft Office Communicator dial tone will be heard However the user may have pressed the PC call control button to listen to music etc and does not want to hear the dial tone In this case if the user sets the Audio sensing enabled
18. ute is deactivated Volume down button USB adapter indicator light USB adapter status Indicator light Headset in talk mode Flashes blue Adapter and headset pairing Flashes red and blue Connected no activity Solid blue Powered on headset not paired Solid red Headset indicator lights and tones Headset status Headset indicator light Headset charging Solid red Headset fully charged Off Headset battery low Flashes double red Headset ready Slow blue flash every 10 sec Incoming call Flashes purple Active call Flashes blue Plantronics Savi User Guide Out of range warning If you are on a call you will hear the audio degrade as you move out of range If you stay out of range active calls will be suspended Calls will be re established when you walk back into range Low battery warning A repeating high low tone pair every 10 seconds indicates the battery is low You should recharge the headset immediately Checking battery level You can check the battery level by moving the call control button to the volume down position then pressing inwards and holding for two seconds The headset indicator will flash red to indicate the remaining battery charge level One red flash low charge level Two red flashes medium charge level Three red flashes high charge level Turning headset indicator blue flash on off By default the headset indicator flashes blue to indicate t
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